Domain > help.woombikes.com

More information on this domain is in AlienVault OTX

DNS Resolutions

Date	IP Address
2021-09-27	3.217.125.0 (ClassC)
2025-02-07	23.21.18.71 (ClassC)
2026-01-28	18.210.189.28 (ClassC)

HTTP/1.1 200 OKAlt-Svc: h3:443; ma2592000Content-Length: 29840Content-Type: text/html; charsetutf-8Date: Wed, 28 Jan 2026 01:25:15 GMTServer: CaddyServer: istio-envoySet-Cookie: PLAY_SESSION316a200068e7961893341620b1f204415da6b8b2-siteId5de678b92c7d3a7e9ae4ab06&hs.session.idGNlQca0FNBbFmNNEf7iZSz5s34wsc6lpO8iJftmFWfCCX0KjhCPpvIp0DflYl039&hs.session.exp1769649915310; ExpiresThu, 28 Jan 2027 01:25:15 GMT; Path/; Secure; HTTPOnlyStrict-Transport-Security: max-age31536000; includeSubDomains; preloadX-Envoy-Upstream-Service-Time: 11

!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>self service center - English/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentFrequently asked questions/>    meta nameauthor contentWoom GmbH/>    link relcanonical hrefhttps://help.woombikes.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1769540854137.css>        style>        body { background: #ffffff; }        .navbar .navbar-inner { background: #222222; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #c0c0c0; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active a:focus  { color: #ffffff; }        .navbar a:hover .icon-private-w,         .navbar a:focus .icon-private-w,         .navbar .active a .icon-private-w,         .navbar .active a:hover .icon-private-w,         .navbar .active a:focus .icon-private-w { color: #ffffff; }        #serp-dd .result a:hover,        #serp-dd .result > li.active,        #fullArticle strong a,        #fullArticle a strong,        .collection a,        .contentWrapper a,        .most-pop-articles .popArticles a,        .most-pop-articles .popArticles a:hover span,        .category-list .category .article-count,        .category-list .category:hover .article-count { color: #e70f0f; }        #fullArticle,         #fullArticle p,         #fullArticle ul,         #fullArticle ol,         #fullArticle li,         #fullArticle div,         #fullArticle blockquote,         #fullArticle dd,         #fullArticle table { color:#585858; }    /style>            link relstylesheet href//woom-public-assets.s3.eu-central-1.amazonaws.com/helpscout/styles.css>        link relapple-touch-icon-precomposed href//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf230789fc4e36fecdec/helpscout-touch-icon-152x152-red-(1).png>    link relshortcut icon typeimage/png href//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf23f1f0f94744436d83/favicon-(2).ico>    !--if lt IE 9>            script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js>/script>        !endif-->            script typeapplication/ld+json>        {@context:https://schema.org,@type:WebSite,url:https://help.woombikes.com,potentialAction:{@type:SearchAction,target:https://help.woombikes.com/search?query{query},query-input:required namequery}}        /script>                !-- WARNING: -->!-- NEVER CHANGE THIS CODE MANUALLY -->!-- TALK TO THE IT TEAM -->script typetext/javascript>  // Helpscout beacon  !(function(e, t, n) {    function a() {      var e  t.getElementsByTagName(script)0,        n  t.createElement(script);      (n.type  text/javascript),        (n.async  !0),        (n.src  https://beacon-v2.helpscout.net),        e.parentNode.insertBefore(n, e);    }    if (      ((e.Beacon  n  function(t, n, a) {        e.Beacon.readyQueue.push({ method: t, options: n, data: a });      }),      (n.readyQueue  ),      complete  t.readyState)    )      return a();    e.attachEvent      ? e.attachEvent(onload, a)      : e.addEventListener(load, a, !1);  })(window, document, window.Beacon || function() {});/script>script>  // Custom element injections  window.addEventListener(DOMContentLoaded, function() {    // inject phone info    const injectPhoneInformation  function(phoneNumber,formContent,formTitle) {      // Contact form can be via modal for desktop and dedicated route for mobile /contact      const modalContainer  document.querySelector(        #contactModal > .modal-body      );      const pageContainer  document.querySelector(        #contactForm .control-group:nth-of-type(1)      );      /** Inject phone number information       * The native contact form from helpscout doesnt include a phone number option.       * We need to inject it by hand 👊 */      const injectPhone  function(container, phoneNumber, formTitle) {        const phoneWrapper  document.createElement(div);        phoneWrapper.className  phone-container;        container.insertBefore(phoneWrapper, container.firstChild);        // Call us button        const phoneLink  document.createElement(a);        phoneLink.href  tel: + phoneNumber;        phoneWrapper.appendChild(phoneLink);        const phoneImg  document.createElement(img);        phoneImg.className  call-us-img;        phoneImg.src           https://woom-public-assets.s3.eu-central-1.amazonaws.com/helpscout/icons/phone.svg;        phoneLink.appendChild(phoneImg);        // Availability text        const p  document.createElement(p);        p.innerHTML  formContent;        phoneWrapper.appendChild(p);        // form header, just to show some context        const formHeaderWrapper  document.createElement(div);        const formHeader  document.createElement(h3);        formHeader.innerText  formTitle;        formHeaderWrapper.appendChild(formHeader);        phoneWrapper.insertAdjacentElement(afterend, formHeaderWrapper);      };      modalContainer && injectPhone(modalContainer, phoneNumber, formTitle);      pageContainer && injectPhone(pageContainer, phoneNumber, formTitle);    };    /** Helpscout doesnt provide a way to link back to our shop (with a good reason)    /* So we also inject a back to the shop button to the navbar    **/    const injectShopButton  function(shopUrl) {      const shopLink  document.createElement(a);      shopLink.href  shopUrl;      shopLink.innerText  Go to the shop;      shopLink.className  shop-link;      const shopLinkListItem  document.createElement(li);      shopLinkListItem.appendChild(shopLink);      const ul  document.querySelector(#mainNav nav ul);      if (ul.children.length  0) {        ul.classList.add(no-contact-nav);      }      ul.insertBefore(shopLinkListItem, ul.firstChild);    };    /** Helpscout doesnt add the language attribute to the HTML tag */    const injectLanguageAttribute  function(languageCode) {      document.querySelector(html).lang  languageCode;    };    /** hard-coded language options here because we only want to show it    * for the EU help pages. EUA doesnt have language options.    * also add hreflang links to help search engines (with JS support)     * TODO: Refactor this part as soon as another partner supports a second language */    const showLanguageLinks  function() {      const container  document.createElement(div);      container.className  language-links-wrapper;      const content          {url: https://hilfe.woombikes.com, text: German, lang: de},        {url: //help.woombikes.com, text: English, lang: en},        {url: https://aide.woombikes.com, text: French, lang: fr}      ;      content.forEach(function(lang) {        const a  document.createElement(a);        a.href  lang.url;        a.innerText  lang.text;        container.appendChild(a);        const link  document.createElement(link);        link.rel  alternate;        link.href  lang.url;        link.hreflang  lang.lang;        document.querySelector(head).appendChild(link);      });      const p  document.querySelector(footer > p);      p.insertAdjacentElement(afterend, container);    };    // Configuration for all partners website    const websiteConfig  {      // USA      faq.us.woombikes.com: {        shopUrl: https://us.woombikes.com,        formContent:          b>CUSTOMER SERVICE HOURS:/b>br/>Monday to Friday: 8am to 5pm (CST)br/> +          Saturday: 9am to 3pm (CST)br/> +          b>ADDRESS:/b>br/> +          2311 W Rundberg Ln #100, Austin, TX 78758br/> +          a hreftel:+18559666872>(855) 966-6872/a>,        phoneNumber: +18559666872,        formTitle: Contact Form,        beaconId: 0e5e4bda-d08b-459a-89ba-559e34e82714,        showLanguageLinks: false,        lang: en,      },      // EU - German version      hilfe.woombikes.com: {        shopUrl: https://woombikes.com,        formContent:          Du kannst uns telefonisch von Montag bis Freitag zwischen 09.00 und 15.00 Uhr erreichen.  +          a hreftel:+43224323923>Ruf uns an +43224323923./a> +          br/> +          Du möchtest woom Händler werden, dann schicke uns bitte ein E-Mail mit deinen Daten an a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>,        phoneNumber: +43224323923,        formTitle: Kontaktformular,        beaconId: ca4f752b-bbb7-4d16-8418-83b51e407763,        showLanguageLinks: true,        lang: de,      },      // EU - English version      help.woombikes.com: {        shopUrl: https://woombikes.com,        formContent:          You can contact us by telephone from Monday to Friday, 09AM to 3PM.  +          a hreftel:+43224323923>Call us on +43224323923./a> +           br/> +          If you\re interested in becoming a woom retailer, please send an e-mail with your details to a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>,        phoneNumber: +43224323923,        formTitle: Contact us,        beaconId: 94406789-edf1-40d0-80cc-b79b180732d6,        showLanguageLinks: true,        lang: en,      },      // EU - French version      aide.woombikes.com: {        shopUrl: https://woombikes.com/fr_FR/,        formContent:          Vous pouvez nous joindre par téléphone du lundi au vendredi entre 09h00 et 15h00.  +          a hreftel:+43224323923>Appelez-nous au +43224323923./a> +          br/> +          Si vous souhaitez devenir un revendeur woom, veuillez nous envoyer un e-mail avec vos coordonnées à l\adresse a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>,        phoneNumber: +43224323923,        formTitle: Contact,        beaconId: 2f4831f6-1117-40f8-a6ad-456ad30a7db0,        showLanguageLinks: true,        lang: fr,      },      // EU - Italian version      aiuto.woombikes.com: {        shopUrl: https://woombikes.com/it_IT/,        formContent:          Ci puoi contattare telefonicamente da lunedì a venerdì dalle 09.00 alle 15.00.  +          a hreftel:+43224323923>Chiamaci al numero +43224323923./a> +          br/> +          Se vuoi diventare un rivenditore woom, inviaci per favore un\e-mail con i tuoi dati al seguente indirizzo: a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>,        phoneNumber: +43224323923,        formTitle: Contatto,        beaconId: 3bcd114a-ed1e-473a-b3bc-b1af295ae315,        showLanguageLinks: true,        lang: it,      },      // Poland      pomoc.woombikes.pl: {        shopUrl: https://woombikes.pl,        showLanguageLinks: false,        lang: pl,        customHooks: function() {          const initTagManager  function() {            (function(w,d,s,l,i){wlwl||;wl.push({gtm.start:            new Date().getTime(),event:gtm.js});var fd.getElementsByTagName(s)0,            jd.createElement(s),dll!dataLayer?&l+l:;j.asynctrue;j.src            https://www.googletagmanager.com/gtm.js?id+i+dl;f.parentNode.insertBefore(j,f);            })(window,document,script,dataLayer,GTM-MVSWRKC);          };          initTagManager();        },      },      // Romania      // TODO: Replace with production domain once our partner setup their DNS      woom-ro.helpscoutdocs.com: {        shopUrl: https://woombikes.ro,        showLanguageLinks: false,        lang: ro,      },      // Czechia      pomoc.woombikes.cz: {        shopUrl: https://woombikes.cz,        showLanguageLinks: false,        lang: cz,      },    };    const config  websiteConfigwindow.location.host;    if (config) {      if (config.formContent && config.phoneNumber) {        injectPhoneInformation(config.phoneNumber,config.formContent,config.formTitle);      }      injectShopButton(config.shopUrl);      injectLanguageAttribute(config.lang);      config.showLanguageLinks && showLanguageLinks();      // custom hooks for specific per-country scripts      config.customHooks && config.customHooks();      // init helpscout beacon      config.beaconId && window.Beacon(init, config.beaconId);    }  });/script>style>  #fullArticle .klaviyo-form img {  margin: 0;  }  #fullArticle .klaviyo-form div {  margin: 0;  }    #fullArticle .klaviyo-form .hWOtvX {  margin: 0 auto;  }  #contactForm .g-recaptcha {    margin-bottom: 50px;  }  /style>    /head>    body>        script>            window.onload  function() {                $(#searchBar input.search-query ).focus();            };        /script>        header idmainNav classnavbar>    div classnavbar-inner>        div classcontainer-fluid>            a classbrand href/>                                                img src//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf230891c1624ad37b79/woom-Logotype-White-RGB.png altself service center - English width300 height58>                                        /a>                        div classnav-collapse collapse>                nav rolenavigation>!-- added for accessibility -->                ul classnav>                                                                            /ul>                /nav>            /div>!--/.nav-collapse -->        /div>!--/container-->    /div>!--/navbar-inner-->/header>        section iddocsSearch>                         form action/search methodGET idsearchBar autocompleteoff>                    input typetext namequery titlesearch-query classsearch-query placeholderSearch the knowledge base aria-labelSearch the knowledge base value>                button typesubmit aria-labelSearch>i classicon-search lp>/i>span>Search/span>/button>                div idserp-dd styledisplay:none;>                    ul classresult>/ul>                /div>            /form>        /section>!--/docsSearch-->        section idcontentArea classcontainer-fluid>                div idnoResults styledisplay:none;>No results found/div>            !-- Site has only one collection -->                                    section classmost-pop-articles two-col>                    h2>Most Popular Articles/h2>                    ul classpopArticles>                                                    li>a href/article/159-what-does-it-mean-when-it-says-estimated-delivery>i classicon-article-doc>/i>span>What does it mean when it says "Estimated Delivery"?/span>/a>/li>                                                    li>a href/article/1317-how-is-the-woom-go-different-from-the-woom-original>i classicon-article-doc>/i>span>How is the woom GO different from the woom ORIGINAL?/span>/a>/li>                                                    li>a href/article/127-how-long-is-the-warranty-on-woom-bikes>i classicon-article-doc>/i>span>How long is the warranty on woom bikes?/span>/a>/li>                                                    li>a href/article/209-how-can-i-find-a-woom-retailer>i classicon-article-doc>/i>span>How can I find a woom retailer?/span>/a>/li>                                                    li>a href/article/478-estimated-delivery-dates-for-new-orders>i classicon-article-doc>/i>span>Estimated shipping dates for new orders/span>/a>/li>                                                    li>a href/article/589-are-customs-fees-charged-for-orders-placed-outside-of-the-eu>i classicon-article-doc>/i>span>Are customs fees charged for orders placed outside of the EU?/span>/a>/li>                                                    li>a href/article/170-where-are-woom-bikes-produced>i classicon-article-doc>/i>span>Where are woom bikes produced?/span>/a>/li>                                                    li>a href/article/452-why-are-there-recurring-delivery-delays>i classicon-article-doc>/i>span>Why are there recurring delivery delays?/span>/a>/li>                                                    li>a href/article/144-the-brakes-on-my-woom-bike-are-rubbing-what-can-i-do>i classicon-article-doc>/i>span>The brakes on my woom bike are rubbing. What can I do?/span>/a>/li>                                                    li>a href/article/1075-stem-safety-notice>i classicon-article-doc>/i>span>Stem safety notice for woom ORIGINAL 2018-2021 with a one-bolt stem clamp design/span>/a>/li>                                            /ul>                /section>!-- /most-popular-articles -->                hr classsep>                                                            section classcategory-list>                                                                        a classcategory idcategory-783 href/category/783-accessories-spare-parts>                                h3>Accessories & Spare Parts/h3>                                p classarticle-count>                                                                                                                span classnotranslate>6/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-1193 href/category/1193-woom-explore>                                h3>woom EXPLORE/h3>                                p classarticle-count>                                                                                                                span classnotranslate>15/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-1314 href/category/1314-woom-go>                                h3>woom GO/h3>                                p classarticle-count>                                                                                                                span classnotranslate>13/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-1342 href/category/1342-woom-ready>                                h3>woom READY/h3>                                p classarticle-count>                                                                                                                span classnotranslate>13/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-1136 href/category/1136-bundles>                                h3>Bundles/h3>                                p classarticle-count>                                                                                                                span classnotranslate>5/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-210 href/category/210-frequently-asked-questions>                                h3>New/h3>                                p classarticle-count>                                                                                                                span classnotranslate>12/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-784 href/category/784-upcycling-membership>                                h3>upCYCLING Membership/h3>                                p classarticle-count>                                                                                                                span classnotranslate>5/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-623 href/category/623-woom-now>                                h3>woom NOW/h3>                                p classarticle-count>                                                                                                                span classnotranslate>14/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-782 href/category/782-woom-off-off-air>                                h3>woom OFF & OFF AIR/h3>                                p classarticle-count>                                                                                                                span classnotranslate>20/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-781 href/category/781-woom-original>                                h3>woom ORIGINAL/h3>                                p classarticle-count>                                                                                                                span classnotranslate>37/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-890 href/category/890-woom-prices>                                h3>Prices/h3>                                p classarticle-count>                                                                                                                span classnotranslate>7/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-132 href/category/132-shipping-delivery>                                h3>Orders & Delivery/h3>                                p classarticle-count>                                                                                                                span classnotranslate>19/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-139 href/category/139-technical-questions-products>                                h3>Technical questions & Products/h3>                                p classarticle-count>                                                                                                                span classnotranslate>1/span> article                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-165 href/category/165-about-woom>                                h3>About woom/h3>                                p classarticle-count>                                                                                                                span classnotranslate>17/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-126 href/category/126-warranty-exchanges>                                h3>Warranty & exchanges/h3>                                p classarticle-count>                                                                                                                span classnotranslate>16/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-203 href/category/203-safety>                                h3>Safety/h3>                                p classarticle-count>                                                                                                                span classnotranslate>15/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-176 href/category/176-instructions>                                h3>Instructions/h3>                                p classarticle-count>                                                                                                                span classnotranslate>21/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-137 href/category/137-payments-billing>                                h3>Payments & billing/h3>                                p classarticle-count>                                                                                                                span classnotranslate>10/span> articles                                                                    /p>                            /a>!-- /category -->                                                                                                a classcategory idcategory-398 href/category/398-woom-up>                                h3>woom UP/h3>                                p classarticle-count>                                                                                                                span classnotranslate>13/span> articles                                                                    /p>                            /a>!-- /category -->                                                                /section>!-- /category-list -->                                                    footer classcenter>                p>©            a hrefhttps://woombikes.com>Woom GmbH/a>        2026. span>Powered by a relnofollow noopener noreferrer hrefhttps://www.helpscout.com/docs-refer/?coWoom+GmbH&utm_sourcedocs&utm_mediumfooterlink&utm_campaignDocs+Branding target_blank>Help Scout/a>/span>                /p>            /footer>        /section>!--/.fluid-container-->                    script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app4.min.js>/script>script>// keep iOS links from opening safariif((standalone in window.navigator) && window.navigator.standalone){// If you want to prevent remote links in standalone web apps opening Mobile Safari, change remotes to truevar noddy, remotes  false;document.addEventListener(click, function(event) {noddy  event.target;while(noddy.nodeName ! A && noddy.nodeName ! HTML) {noddy  noddy.parentNode;}if(href in noddy && noddy.href.indexOf(http) ! -1 && (noddy.href.indexOf(document.location.host) ! -1 || remotes)){event.preventDefault();document.location.href  noddy.href;}},false);}/script>    /body>/html>

Subdomains

Date	Domain	IP
aide.woombikes.com	2026-01-04	18.210.189.28
hilfe.woombikes.com	2025-10-10	52.201.90.218
help.woombikes.com	2026-01-28	18.210.189.28
faq.us.woombikes.com	2025-10-02	3.225.219.144

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Domain > help.woombikes.com

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