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Domain > aide.woombikes.com
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More information on this domain is in
AlienVault OTX
Is this malicious?
Yes
No
DNS Resolutions
Date
IP Address
2020-04-28
34.197.116.44
(
ClassC
)
2020-08-26
3.223.44.197
(
ClassC
)
2022-06-19
52.23.113.13
(
ClassC
)
2022-09-20
54.205.224.4
(
ClassC
)
2026-01-04
18.210.189.28
(
ClassC
)
Port 443
HTTP/1.1 200 OKAlt-Svc: h3:443; ma2592000Content-Length: 30823Content-Type: text/html; charsetutf-8Date: Sun, 04 Jan 2026 03:33:01 GMTServer: CaddyServer: istio-envoySet-Cookie: PLAY_SESSIONa4a6025e2c5ebdb2e1246731129d4893cff8c39a-siteId5e970d0c2c7d3a7e9aeaf9c8&hs.session.idbVik3MhYoRZUhu6NOW4Bc5Hsqoe5qaPjWpi2ijY3cvZWVZxoGEfCnAijwL9L1AJ3&hs.session.exp1767583982187; ExpiresMon, 04 Jan 2027 03:33:02 GMT; Path/; Secure; HTTPOnlyStrict-Transport-Security: max-age31536000; includeSubDomains; preloadX-Envoy-Upstream-Service-Time: 10 !DOCTYPE html>html> head> meta charsetutf-8/> title>Self Service Center - French/title> meta nameviewport contentwidthdevice-width, maximum-scale1/> meta nameapple-mobile-web-app-capable contentyes/> meta nameformat-detection contenttelephoneno> meta namedescription contentQuestions fréquemment posées et réponses/> meta nameauthor contentWoom GmbH/> link relcanonical hrefhttps://aide.woombikes.com/> link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1767383194428.css> style> body { background: #ffffff; } .navbar .navbar-inner { background: #222222; } .navbar .nav li a, .navbar .icon-private-w { color: #c0c0c0; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #ffffff; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #e70f0f; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#585858; } /style> link relstylesheet href//woom-public-assets.s3.eu-central-1.amazonaws.com/helpscout/styles.css> link relapple-touch-icon-precomposed href//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf42b71911316e400801/helpscout-touch-icon-152x152-red-(1).png> link relshortcut icon typeimage/png href//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf43f1f0f94744436d84/favicon-(2).ico> !--if lt IE 9> script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js>/script> !endif--> script typeapplication/ld+json> {@context:https://schema.org,@type:WebSite,url:https://aide.woombikes.com,potentialAction:{@type:SearchAction,target:https://aide.woombikes.com/search?query{query},query-input:required namequery}} /script> !-- WARNING: -->!-- NEVER CHANGE THIS CODE MANUALLY -->!-- TALK TO THE IT TEAM -->script typetext/javascript> // Helpscout beacon !(function(e, t, n) { function a() { var e t.getElementsByTagName(script)0, n t.createElement(script); (n.type text/javascript), (n.async !0), (n.src https://beacon-v2.helpscout.net), e.parentNode.insertBefore(n, e); } if ( ((e.Beacon n function(t, n, a) { e.Beacon.readyQueue.push({ method: t, options: n, data: a }); }), (n.readyQueue ), complete t.readyState) ) return a(); e.attachEvent ? e.attachEvent(onload, a) : e.addEventListener(load, a, !1); })(window, document, window.Beacon || function() {});/script>script> // Custom element injections window.addEventListener(DOMContentLoaded, function() { // inject phone info const injectPhoneInformation function(phoneNumber,formContent,formTitle) { // Contact form can be via modal for desktop and dedicated route for mobile /contact const modalContainer document.querySelector( #contactModal > .modal-body ); const pageContainer document.querySelector( #contactForm .control-group:nth-of-type(1) ); /** Inject phone number information * The native contact form from helpscout doesnt include a phone number option. * We need to inject it by hand 👊 */ const injectPhone function(container, phoneNumber, formTitle) { const phoneWrapper document.createElement(div); phoneWrapper.className phone-container; container.insertBefore(phoneWrapper, container.firstChild); // Call us button const phoneLink document.createElement(a); phoneLink.href tel: + phoneNumber; phoneWrapper.appendChild(phoneLink); const phoneImg document.createElement(img); phoneImg.className call-us-img; phoneImg.src https://woom-public-assets.s3.eu-central-1.amazonaws.com/helpscout/icons/phone.svg; phoneLink.appendChild(phoneImg); // Availability text const p document.createElement(p); p.innerHTML formContent; phoneWrapper.appendChild(p); // form header, just to show some context const formHeaderWrapper document.createElement(div); const formHeader document.createElement(h3); formHeader.innerText formTitle; formHeaderWrapper.appendChild(formHeader); phoneWrapper.insertAdjacentElement(afterend, formHeaderWrapper); }; modalContainer && injectPhone(modalContainer, phoneNumber, formTitle); pageContainer && injectPhone(pageContainer, phoneNumber, formTitle); }; /** Helpscout doesnt provide a way to link back to our shop (with a good reason) /* So we also inject a back to the shop button to the navbar **/ const injectShopButton function(shopUrl) { const shopLink document.createElement(a); shopLink.href shopUrl; shopLink.innerText Go to the shop; shopLink.className shop-link; const shopLinkListItem document.createElement(li); shopLinkListItem.appendChild(shopLink); const ul document.querySelector(#mainNav nav ul); if (ul.children.length 0) { ul.classList.add(no-contact-nav); } ul.insertBefore(shopLinkListItem, ul.firstChild); }; /** Helpscout doesnt add the language attribute to the HTML tag */ const injectLanguageAttribute function(languageCode) { document.querySelector(html).lang languageCode; }; /** hard-coded language options here because we only want to show it * for the EU help pages. EUA doesnt have language options. * also add hreflang links to help search engines (with JS support) * TODO: Refactor this part as soon as another partner supports a second language */ const showLanguageLinks function() { const container document.createElement(div); container.className language-links-wrapper; const content {url: https://hilfe.woombikes.com, text: German, lang: de}, {url: https://help.woombikes.com, text: English, lang: en}, {url: //aide.woombikes.com, text: French, lang: fr} ; content.forEach(function(lang) { const a document.createElement(a); a.href lang.url; a.innerText lang.text; container.appendChild(a); const link document.createElement(link); link.rel alternate; link.href lang.url; link.hreflang lang.lang; document.querySelector(head).appendChild(link); }); const p document.querySelector(footer > p); p.insertAdjacentElement(afterend, container); }; // Configuration for all partners website const websiteConfig { // USA faq.us.woombikes.com: { shopUrl: https://us.woombikes.com, formContent: b>CUSTOMER SERVICE HOURS:/b>br/>Monday to Friday: 8am to 5pm (CST)br/> + Saturday: 9am to 3pm (CST)br/> + b>ADDRESS:/b>br/> + 2311 W Rundberg Ln #100, Austin, TX 78758br/> + a hreftel:+18559666872>(855) 966-6872/a>, phoneNumber: +18559666872, formTitle: Contact Form, beaconId: 0e5e4bda-d08b-459a-89ba-559e34e82714, showLanguageLinks: false, lang: en, }, // EU - German version hilfe.woombikes.com: { shopUrl: https://woombikes.com, formContent: Du kannst uns telefonisch von Montag bis Freitag zwischen 09.00 und 15.00 Uhr erreichen. + a hreftel:+43224323923>Ruf uns an +43224323923./a> + br/> + Du möchtest woom Händler werden, dann schicke uns bitte ein E-Mail mit deinen Daten an a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>, phoneNumber: +43224323923, formTitle: Kontaktformular, beaconId: ca4f752b-bbb7-4d16-8418-83b51e407763, showLanguageLinks: true, lang: de, }, // EU - English version help.woombikes.com: { shopUrl: https://woombikes.com, formContent: You can contact us by telephone from Monday to Friday, 09AM to 3PM. + a hreftel:+43224323923>Call us on +43224323923./a> + br/> + If you\re interested in becoming a woom retailer, please send an e-mail with your details to a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>, phoneNumber: +43224323923, formTitle: Contact us, beaconId: 94406789-edf1-40d0-80cc-b79b180732d6, showLanguageLinks: true, lang: en, }, // EU - French version aide.woombikes.com: { shopUrl: https://woombikes.com/fr_FR/, formContent: Vous pouvez nous joindre par téléphone du lundi au vendredi entre 09h00 et 15h00. + a hreftel:+43224323923>Appelez-nous au +43224323923./a> + br/> + Si vous souhaitez devenir un revendeur woom, veuillez nous envoyer un e-mail avec vos coordonnées à l\adresse a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>, phoneNumber: +43224323923, formTitle: Contact, beaconId: 2f4831f6-1117-40f8-a6ad-456ad30a7db0, showLanguageLinks: true, lang: fr, }, // EU - Italian version aiuto.woombikes.com: { shopUrl: https://woombikes.com/it_IT/, formContent: Ci puoi contattare telefonicamente da lunedì a venerdì dalle 09.00 alle 15.00. + a hreftel:+43224323923>Chiamaci al numero +43224323923./a> + br/> + Se vuoi diventare un rivenditore woom, inviaci per favore un\e-mail con i tuoi dati al seguente indirizzo: a hrefmailto:b2b@woombikes.com>b2b@woombikes.com/a>, phoneNumber: +43224323923, formTitle: Contatto, beaconId: 3bcd114a-ed1e-473a-b3bc-b1af295ae315, showLanguageLinks: true, lang: it, }, // Poland pomoc.woombikes.pl: { shopUrl: https://woombikes.pl, showLanguageLinks: false, lang: pl, customHooks: function() { const initTagManager function() { (function(w,d,s,l,i){wlwl||;wl.push({gtm.start: new Date().getTime(),event:gtm.js});var fd.getElementsByTagName(s)0, jd.createElement(s),dll!dataLayer?&l+l:;j.asynctrue;j.src https://www.googletagmanager.com/gtm.js?id+i+dl;f.parentNode.insertBefore(j,f); })(window,document,script,dataLayer,GTM-MVSWRKC); }; initTagManager(); }, }, // Romania // TODO: Replace with production domain once our partner setup their DNS woom-ro.helpscoutdocs.com: { shopUrl: https://woombikes.ro, showLanguageLinks: false, lang: ro, }, // Czechia pomoc.woombikes.cz: { shopUrl: https://woombikes.cz, showLanguageLinks: false, lang: cz, }, }; const config websiteConfigwindow.location.host; if (config) { if (config.formContent && config.phoneNumber) { injectPhoneInformation(config.phoneNumber,config.formContent,config.formTitle); } injectShopButton(config.shopUrl); injectLanguageAttribute(config.lang); config.showLanguageLinks && showLanguageLinks(); // custom hooks for specific per-country scripts config.customHooks && config.customHooks(); // init helpscout beacon config.beaconId && window.Beacon(init, config.beaconId); } });/script>style> #fullArticle .klaviyo-form img { margin: 0; } #fullArticle .klaviyo-form div { margin: 0; } #fullArticle .klaviyo-form .hWOtvX { margin: 0 auto; } #contactForm .g-recaptcha { margin-bottom: 50px; } /style> /head> body> script> window.onload function() { $(#searchBar input.search-query ).focus(); }; /script> header idmainNav classnavbar> div classnavbar-inner> div classcontainer-fluid> a classbrand href/> img src//d33v4339jhl8k0.cloudfront.net/docs/assets/57cee394903360649f6e5b89/images/64a7cf422ab1790663c6bfb3/woom-Logotype-White-RGB.png altSelf Service Center - French width300 height58> /a> div classnav-collapse collapse> nav rolenavigation>!-- added for accessibility --> ul classnav> /ul> /nav> /div>!--/.nav-collapse --> /div>!--/container--> /div>!--/navbar-inner-->/header> section iddocsSearch> form action/search methodGET idsearchBar autocompleteoff> input typetext namequery titlesearch-query classsearch-query placeholderParcourir toutes les questions et réponses aria-labelParcourir toutes les questions et réponses value> button typesubmit aria-labelRecherche>i classicon-search lp>/i>span>Recherche/span>/button> div idserp-dd styledisplay:none;> ul classresult>/ul> /div> /form> /section>!--/docsSearch--> section idcontentArea classcontainer-fluid> div idnoResults styledisplay:none;>Aucun résultat trouvé/div> !-- Site has only one collection --> section classmost-pop-articles two-col> h2>Questions fréquemment posées et réponses/h2> ul classpopArticles> li>a href/article/340-pourquoi-la-mention-dun-delai-de-livraison>i classicon-article-doc>/i>span>Que signifie la mention d'un délai de livraison ?/span>/a>/li> li>a href/article/479-delais-de-livraison-previsionnels-pour-les-nouvelles-commandes>i classicon-article-doc>/i>span>Délais de livraison prévisionnels pour les nouvelles commandes/span>/a>/li> li>a href/article/638-que-puis-je-faire-si-le-pneu-frotte-contre-le-garde-boue>i classicon-article-doc>/i>span>Que puis-je faire si le pneu frotte contre le garde-boue ?/span>/a>/li> li>a href/article/454-pourquoi-y-a-t-il-constamment-des-difficultes-dapprovisionnement>i classicon-article-doc>/i>span>Pourquoi y a-t-il constamment des difficultés d'approvisionnement ?/span>/a>/li> li>a href/article/308-combien-de-temps-dure-la-garantie-d-un-velo-woom>i classicon-article-doc>/i>span>Combien de temps dure la garantie d’un vélo woom ?/span>/a>/li> li>a href/article/514-que-dois-je-faire-si-la-chaine-fait-des-bruits-de-cliquetis-ou-de-grincement-dans-le-garde-chaine>i classicon-article-doc>/i>span>Que dois-je faire si la chaîne fait des bruits de cliquetis ou de grincement dans le garde-chaîne ?/span>/a>/li> li>a href/article/351-ou-produisez-vous-vos-velos>i classicon-article-doc>/i>span>Où produisez-vous vos vélos ?/span>/a>/li> li>a href/article/788-pourquoi-les-vitesses-sont-elles-difficiles-a-passer-sur-notre-woom-original-4>i classicon-article-doc>/i>span>Pourquoi les vitesses sont-elles difficiles à passer sur notre woom ORIGINAL 4 ?/span>/a>/li> li>a href/article/310-que-signifie-upcycling-et-comment-ce-programme-fonctionne-t-il-conditions-requises>i classicon-article-doc>/i>span>Que signifie « upCYCLING » et comment ce programme fonctionne-t-il ?/span>/a>/li> li>a href/article/592-comment-trouver-un-distributeur-woom>i classicon-article-doc>/i>span>Comment trouver un distributeur woom ?/span>/a>/li> /ul> /section>!-- /most-popular-articles --> hr classsep> section classcategory-list> a classcategory idcategory-1065 href/category/1065-adhesion-au-programme-upcycling> h3>Adhésion au programme upCYCLING/h3> p classarticle-count> span classnotranslate>4/span> Article /p> /a>!-- /category --> a classcategory idcategory-339 href/category/339-commandes> h3>Commandes/h3> p classarticle-count> span classnotranslate>15/span> Article /p> /a>!-- /category --> a classcategory idcategory-882 href/category/882-nouveautes> h3>Nouveautés/h3> p classarticle-count> span classnotranslate>12/span> Article /p> /a>!-- /category --> a classcategory idcategory-1137 href/category/1137-packs> h3>Packs/h3> p classarticle-count> span classnotranslate>8/span> Article /p> /a>!-- /category --> a classcategory idcategory-891 href/category/891-woom-de-prix> h3>Prix/h3> p classarticle-count> span classnotranslate>7/span> Article /p> /a>!-- /category --> a classcategory idcategory-1079 href/category/1079-programme-de-parrainage> h3>Programme de parrainage/h3> p classarticle-count> span classnotranslate>11/span> Article /p> /a>!-- /category --> a classcategory idcategory-1194 href/category/1194-woom-explore> h3>woom EXPLORE/h3> p classarticle-count> span classnotranslate>15/span> Article /p> /a>!-- /category --> a classcategory idcategory-1328 href/category/1328-woom-go> h3>woom GO/h3> p classarticle-count> span classnotranslate>13/span> Article /p> /a>!-- /category --> a classcategory idcategory-624 href/category/624-woom-now> h3>woom NOW/h3> p classarticle-count> span classnotranslate>8/span> Article /p> /a>!-- /category --> a classcategory idcategory-1112 href/category/1112-woom-off-woom-off-air> h3>woom OFF & woom OFF AIR/h3> p classarticle-count> span classnotranslate>16/span> Article /p> /a>!-- /category --> a classcategory idcategory-1355 href/category/1355-woom-ready> h3>woom READY/h3> p classarticle-count> span classnotranslate>13/span> Article /p> /a>!-- /category --> a classcategory idcategory-313 href/category/313-expedition-et-livraison> h3>Expédition et livraison/h3> p classarticle-count> span classnotranslate>14/span> Article /p> /a>!-- /category --> a classcategory idcategory-348 href/category/348-production> h3>Production/h3> p classarticle-count> span classnotranslate>12/span> Article /p> /a>!-- /category --> a classcategory idcategory-307 href/category/307-garantie-et-echange> h3>Garantie et échange/h3> p classarticle-count> span classnotranslate>18/span> Article /p> /a>!-- /category --> a classcategory idcategory-346 href/category/346-a-propos-de-woom> h3>À propos de woom/h3> p classarticle-count> span classnotranslate>4/span> Article /p> /a>!-- /category --> a classcategory idcategory-320 href/category/320-questions-techniques-et-produits> h3>Questions Techniques et Produits/h3> p classarticle-count> span classnotranslate>37/span> Article /p> /a>!-- /category --> a classcategory idcategory-384 href/category/384-securite> h3>Sécurité/h3> p classarticle-count> span classnotranslate>16/span> Article /p> /a>!-- /category --> a classcategory idcategory-318 href/category/318-factures-et-paiements> h3>Factures et paiements/h3> p classarticle-count> span classnotranslate>6/span> Article /p> /a>!-- /category --> a classcategory idcategory-357 href/category/357-notices> h3>Notices/h3> p classarticle-count> span classnotranslate>21/span> Article /p> /a>!-- /category --> a classcategory idcategory-405 href/category/405-woom-up> h3>woom UP/h3> p classarticle-count> span classnotranslate>8/span> Article /p> /a>!-- /category --> /section>!-- /category-list --> footer classcenter> p>© a hrefhttps://woombikes.com>Woom GmbH/a> 2026. span>Powered by a relnofollow noopener noreferrer hrefhttps://www.helpscout.com/docs-refer/?coWoom+GmbH&utm_sourcedocs&utm_mediumfooterlink&utm_campaignDocs+Branding target_blank>Help Scout/a>/span> /p> /footer> /section>!--/.fluid-container--> script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app4.min.js>/script>script>// keep iOS links from opening safariif((standalone in window.navigator) && window.navigator.standalone){// If you want to prevent remote links in standalone web apps opening Mobile Safari, change remotes to truevar noddy, remotes false;document.addEventListener(click, function(event) {noddy event.target;while(noddy.nodeName ! A && noddy.nodeName ! HTML) {noddy noddy.parentNode;}if(href in noddy && noddy.href.indexOf(http) ! -1 && (noddy.href.indexOf(document.location.host) ! -1 || remotes)){event.preventDefault();document.location.href noddy.href;}},false);}/script> /body>/html>
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