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AlienVault OTX
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Property
Value
NameServer
NS2186.DNS.DYN.COM
Created
1999-03-10 00:00:00
Changed
2016-02-05 00:00:00
Expires
2017-03-10 00:00:00
Registrar
GODADDY.COM, LLC
DNS Resolutions
Date
IP Address
2013-09-21
72.2.53.147
(
ClassC
)
2024-10-23
207.81.189.47
(
ClassC
)
Port 443
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document.querySelector(head).appendChild(msViewportStyle); } /script>/head>body>!-- Google Tag Manager (noscript) -->noscript>iframe srchttps://www.googletagmanager.com/ns.html?idGTM-MMPKNV3height0 width0 styledisplay:none;visibility:hidden>/iframe>/noscript>!-- End Google Tag Manager (noscript) -->script>(function (c, p, d, u, id, i) { id ; // Optional Custom ID for user in your system u https://tracking.g2crowd.com/attribution_tracking/conversions/ + c + .js?p + encodeURI(p) + &e + id; i document.createElement(script); i.type application/javascript; i.async true; i.src u; d.getElementsByTagName(head)0.appendChild(i);}(1008248, document.location.href, document));/script>div classccm-page ccm-page-id-1 page-template-home>noscript> div classjs-warning-container> div classcontainer> div classrow> div classcol-sm-12> div idjs-disabled-warning classalert alert-danger js-warning-sm> span classjs-warning-lg>JavaScript is disabled on your browser, which may inhibit the functionality of the website. Certain elements, such as navigation, buttons, or forms, may not function properly until JavaScript is enabled. a hrefhttps://www.enable-javascript.com/ target_blank>Read more on how to enable JavaScript on your browser/a>./span> span classjs-warning-sm>To restore site functionality, a hrefhttps://www.enable-javascript.com/ target_blank>please enable JavaScript/a>./span> /div> /div> /div> /div> /div> style> #js-disabled-warning {border:none;} #nav-notification-bar {display:none;} .js-warning-container{position: fixed;z-index: 3;width: 100%;top: 0;background-color: #f2dede;} .js-warning-container .alert.alert-warning {margin-bottom:0} div.ccm-page header {margin-top:74px!important;} div.ccm-page main {padding-top:142px!important;} @media (max-width: 767px) { .js-warning-container div.alert.alert-warning.js-warning-sm {align-items: center;display: flex;height: 74px;} .js-warning-container span.js-warning-lg{display:none;} } @media (min-width: 768px) { div.ccm-page header {margin-top:95px!important;} div.ccm-page main {padding-top:163px!important;} .js-warning-container span.js-warning-sm{display:none;} } @media (min-width: 992px) { div.ccm-page header {margin-top:72px!important;} div.ccm-page main {padding-top:140px!important;} .js-warning-container span.js-warning-sm{display:none;} } @media (min-width: 1200px) { div.ccm-page header {margin-top:72px!important;} div.ccm-page main {padding-top:140px!important;} .js-warning-container span.js-warning-sm{display:none;} } /style>/noscript> header> script typetext/javascript defer src/js/adjust-search-position.js>/script> div idnav-notification-bar> div classcontainer> div classrow> div classcol-xs-12 nav-notification-col > div classnav-notification-headline> a hrefhttps://www.sqmgroup.com/resources/library/blog/customer-quality-assurance-cqa>Top 10 Call Center Quality Assurance Best Practices/a>!--a hrefhttps://www.sqmgroup.com/resources/library/blog/fcr-metric-operating-philosophy>How to Improve First Call Resolution/a>-->!--a href/awarding/conference/agenda>25sup>th/sup> Annual Call Center CX/QA Conference Agenda/a>--> /div> div classnav-notification-links> a href/mysqm-login target_blank titlemySQM™ Login>Login/a>a href/resources/library/blog target_self titleBlog>Blog/a> /div> /div> /div> /div> /div> div classcontainer> div classrow> div classcol-xs-6 col-sm-4 col-md-3> div styledisplay: flex;align-items: center;height: 65px;>a href/ titleSQM Group Home>img altSQM Group logo loadinglazy src/images/SQM_logos/SQMHeaderLogo.webp stylewidth:220px; titleSQM Group />/a>/div> /div> div classcol-xs-2 col-sm-6 col-md-8> nav classnav-header rolenavigation aria-labelSite Menu>ul rolemenubar classnav-header-top>li rolemenuitem classnav-item-top nav-item-dropdown tabindex0 aria-haspopuptrue idQASolutionsMenu>a hrefhttps://www.sqmgroup.com/software>span>QA Solutions/span>/a>div classnav-section>div classnav-section-col nav-section-main> a hrefhttps://www.sqmgroup.com/software> div>img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/b031a4ab4f6dec0bfa45727463e7d1a5.png rolepresentation altNav Icon loadinglazy>/div> p classnav-section-title>em>my/em>SQM™ - Auto QA Solution/p> p classnav-section-desc>span data-nosnippet>Our Auto QA solution uses AI to evaluate 100% of the calls. em>my/em>SQM™ auto QA tool ROI of up to 600% and improve customer satisfaction scores, reducing repeat calls by up to 10%./span>/p> p classmysqm>Learn More/p> /a> /div>div classnav-section-col>ul rolemenu aria-labelledbyQASolutionsMenu>div classnav-overview>strong>QA Solutions Overview/strong>/div>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/standard-features target_self class>Core Features/a>/li>li rolemenuitem classnav-item-dropdown aria-haspopuptrue idPersonalizedIntelligenceMenu>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence target_self classnav-item-dropdown>Personalized Intelligencespan>/span>/a>ul rolemenu aria-labelledbyPersonalizedIntelligenceMenu>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/rewards-recognition target_self class>Rewards & Recognition/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/cx-essentials-coaching target_self class>Agent Self-Coaching/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/cx-benchmarking target_self class>CX Benchmarking/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/agent-self-training target_self class>Agent Self-Training/a>/li>/ul>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/software/business-case target_self class>Business Case/a>/li>/ul>/div>/div>/li>li rolemenuitem classnav-item-top nav-item-dropdown tabindex0 aria-haspopuptrue idResearchMenu>a hrefhttps://www.sqmgroup.com/research>span>Research/span>/a>div classnav-section>div classnav-section-col nav-section-main> a hrefhttps://www.sqmgroup.com/research> div>img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/48c6fe990fe1bba91d469c1843631a67.png rolepresentation altNav Icon loadinglazy>/div> p classnav-section-title>Contact Center Research/p> p classnav-section-desc>span data-nosnippet>SQM can measure, track, benchmark, and identify improvement opportunities in your customer service, FCR, NPS, Csat, CX, and employee engagement metrics./span>/p> p classmysqm>Learn More/p> /a> /div>div classnav-section-col>ul rolemenu aria-labelledbyResearchMenu>div classnav-overview>strong>Research Overview/strong>/div>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/research/call-center-benchmark-study target_self class>Call Center Benchmark Study/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/research/customer-experience-studies target_self class>Customer Experience Studies/a>/li>li rolemenuitem class>a 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practices./span>/p> p classmysqm>Learn More/p> /a> /div>div classnav-section-col>ul rolemenu aria-labelledbyAwardingMenu>div classnav-overview>strong>Awarding Overview/strong>/div>li rolemenuitem classnav-item-dropdown aria-haspopuptrue idAwardsProgramMenu>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview target_self classnav-item-dropdown>Awards Programspan>/span>/a>ul rolemenu aria-labelledbyAwardsProgramMenu>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details target_self class>Awards Program Details/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details#anchor-cxa target_self class>Customer Experience Awards/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details#anchor-exa target_self class>Employee Experience Awards/a>/li>li rolemenuitem class>a 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hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self classnav-item-dropdown>Nomination Processspan>/span>/a>ul rolemenu aria-labelledbyNominationProcessMenu>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Agent of the Year Award/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Supervisor of the Year Award/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Agent CX Improvement Award/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process/contact-center-cx-best-practice-awards-nomination-process target_self class>FCR Best Practice Awards/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process/cx-leader-award-nomination target_self class>CX Leader Award/a>/li>/ul>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/world-class-certification-program target_self class>CX Certification/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/awarding/conference target_self class>Conference/a>/li>/ul>/div>/div>/li>li rolemenuitem classnav-item-top nav-item-dropdown tabindex0 aria-haspopuptrue idResourcesMenu>a hrefhttps://www.sqmgroup.com/resources>span>Resources/span>/a>div classnav-section>div classnav-section-col nav-section-main> a hrefhttps://www.sqmgroup.com/resources> div>img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/ed3e83198cbbef094feb86ef86a2de9c.png rolepresentation altNav Icon loadinglazy>/div> p classnav-section-title>Resources to Improve Performance/p> p classnav-section-desc>span data-nosnippet>SQM’s resources are designed for helping contact centers, supervisors, and agents improve first call resolution, customer service, cost, employee engagement, and customer satisfaction./span>/p> p classmysqm>Learn More/p> /a> /div>div classnav-section-col>ul rolemenu aria-labelledbyResourcesMenu>div classnav-overview>strong>Resources Overview/strong>/div>li rolemenuitem classnav-item-dropdown aria-haspopuptrue idLibraryMenu>a hrefhttps://www.sqmgroup.com/resources/library target_self classnav-item-dropdown>Libraryspan>/span>/a>ul rolemenu aria-labelledbyLibraryMenu>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/blog target_self class>Blog/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/cx-best-practices target_self class>Case Studies/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/white-papers target_self class>White Papers/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/cx-success-stories target_self class>Client CX Award Stories/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/videos target_self class>Videos/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/library/sqm-cx-improvement-books target_self class>Books/a>/li>/ul>/li>li rolemenuitem classnav-item-dropdown aria-haspopuptrue idToolsMenu>a hrefhttps://www.sqmgroup.com/resources/tools target_self classnav-item-dropdown>Toolsspan>/span>/a>ul rolemenu aria-labelledbyToolsMenu>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/tools/mysqm-roi-calculator target_self class>mySQM™ Auto QA ROI Calculator/a>/li>li rolemenuitem class>a href/outside_in_qa_questionnaire target_self class>Outside-In QA Questionnaire/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/tools/leadership-styles-questionnaire target_self class>Leadership Styles Questionnaire/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/tools/sample-size-calculator target_self class>Sample Size Calculator/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/resources/tools/random-list-generator target_self class>Random List Generator/a>/li>/ul>/li>/ul>/div>/div>/li>li rolemenuitem classnav-item-top nav-item-dropdown tabindex0 aria-haspopuptrue idCompanyMenu>a hrefhttps://www.sqmgroup.com/company>span>Company/span>/a>div classnav-section>div classnav-section-col nav-section-main> a hrefhttps://www.sqmgroup.com/company> div>img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/321f38312bed106699d33cb79e5d0301.png rolepresentation altNav Icon loadinglazy>/div> p classnav-section-title>About SQM Group/p> p classnav-section-desc>span data-nosnippet>SQM Group is a call center QA analytics solutions provider. Our automated QA solution helps call centers and agents improve FCR, provide great customer satisfaction, and reduce costs./span>/p> p classmysqm>Learn More/p> /a> /div>div classnav-section-col>ul rolemenu aria-labelledbyCompanyMenu>div classnav-overview>strong>Company Overview/strong>/div>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/company/contact-sqm target_self class>Contact Us/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/company/clients target_self class>Clients/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/company/leadership target_self class>Leadership Team/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/company/career-opportunities target_self class>Career Opportunities/a>/li>li rolemenuitem class>a hrefhttps://www.sqmgroup.com/company/do-not-contact target_self class>Do Not Contact List/a>/li>/ul>/div>/div>/li>/ul>a hrefhttps://www.sqmgroup.com/software-demo target_self classbtn btn-lg btn-cta btn-nav-header titleQA Demo>QA Demo/a>/nav>div classnav-header-mobile-btn tabindex0>i>/i>/div>nav classnav-header-mobile rolenavigation aria-labelMobile Site Menu>ul classnav-header-top>li classnav-item-top nav-item-dropdown tabindex0>a classnav-item-top nav-item-dropdown nav-link>QA Solutionsspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>QA Solutions/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/software> img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/ea0ba8aa3310dec55482003173a88fc1.png rolepresentation altNav Icon loadinglazy> p classnav-section-title>em>my/em>SQM™ - Auto QA Solution/p> p classnav-section-desc>span data-nosnippet>Our Auto QA solution uses AI to evaluate 100% of the calls. em>my/em>SQM™ auto QA tool ROI of up to 600% and improve customer satisfaction scores, reducing repeat calls by up to 10%./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/software/standard-features target_self class>Core Features/a>/li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Personalized Intelligencespan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Personalized Intelligence/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/software/personalized-intelligence> p classnav-section-title>Personalized Intelligence/p> p classnav-section-desc>span data-nosnippet>Personalized Intelligence™, a suite of six SQM proprietary features designed to help customer service representatives improve their customer experience./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/rewards-recognition target_self class>Rewards & Recognition/a>/li>li class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/cx-essentials-coaching target_self class>Agent Self-Coaching/a>/li>li class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/cx-benchmarking target_self class>CX Benchmarking/a>/li>li class>a hrefhttps://www.sqmgroup.com/software/personalized-intelligence/agent-self-training target_self class>Agent Self-Training/a>/li>/ul>/div>/li>li class>a hrefhttps://www.sqmgroup.com/software/business-case target_self class>Business Case/a>/li>/ul>/div>/li>li classnav-item-top nav-item-dropdown tabindex0>a classnav-item-top nav-item-dropdown nav-link>Researchspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Research/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/research> img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/18fd2257d87ba23ed4be61fc79fe35a1.png rolepresentation altNav Icon loadinglazy> p classnav-section-title>Contact Center Research/p> p classnav-section-desc>span data-nosnippet>SQM can measure, track, benchmark, and identify improvement opportunities in your customer service, FCR, NPS, Csat, CX, and employee engagement metrics./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/research/call-center-benchmark-study target_self class>Call Center Benchmark Study/a>/li>li class>a hrefhttps://www.sqmgroup.com/research/customer-experience-studies target_self class>Customer Experience Studies/a>/li>li class>a hrefhttps://www.sqmgroup.com/research/cx-multi-channel-studies target_self class>CX Multi-Channel Studies/a>/li>li class>a hrefhttps://www.sqmgroup.com/research/employee-experience-studies target_self class>Employee Experience Studies/a>/li>/ul>/div>/li>li classnav-item-top nav-item-dropdown tabindex0>a classnav-item-top nav-item-dropdown nav-link>Awardingspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Awarding/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/awarding> img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/05ffdc53a18258e0e73f3898588f0204.png rolepresentation altNav Icon loadinglazy> p classnav-section-title>Customer Service Awards/p> p classnav-section-desc>span data-nosnippet>Since 1998, SQM’s contact center industry awards have recognized top-performing call centers and employees for first call resolution, customer satisfaction, employee engagement, and CX best practices./span>/p> p classmysqm>Learn More/p> /a> /li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Awards Programspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Awards Program/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview> p classnav-section-title>Awards Program/p> p classnav-section-desc>span data-nosnippet>First Call Resolution CX Best Practice Awards based on customers who have used a contact center./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details target_self class>Awards Program Details/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details#anchor-cxa target_self class>Customer Experience Awards/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details#anchor-exa target_self class>Employee Experience Awards/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/awards-program-overview/awards-program-details#anchor-bpa target_self class>FCR Best Practice Awards/a>/li>/ul>/div>/li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Award Winnersspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Award Winners/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/awarding/award-winners-year> p classnav-section-title>Call Center Customer Service Industry Award Winners/p> p classnav-section-desc>span data-nosnippet>View the latest winners of SQMs Call Center Customer Service Industry Awards, recognizing top-performing call centers and their employees./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a href/awarding/award-winners-year target_self class>2023 Winners/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/award-winners-year/2022-winners target_self class>2022 Winners/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/award-winners-year/2021-winners target_self class>2021 Winners/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/award-winners-year/past-winners target_self class>Past Winners/a>/li>/ul>/div>/li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Nomination Processspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Nomination Process/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/awarding/nomination-process> p classnav-section-title>Nomination Process/p> p classnav-section-desc>span data-nosnippet>Our Call Center Awards Program acknowledges organizations that have demonstrated best practices that have improved or helped maintain high FCR./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Agent of the Year Award/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Supervisor of the Year Award/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process target_self class>Agent CX Improvement Award/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process/contact-center-cx-best-practice-awards-nomination-process target_self class>FCR Best Practice Awards/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/nomination-process/cx-leader-award-nomination target_self class>CX Leader Award/a>/li>/ul>/div>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/world-class-certification-program target_self class>CX Certification/a>/li>li class>a hrefhttps://www.sqmgroup.com/awarding/conference target_self class>Conference/a>/li>/ul>/div>/li>li classnav-item-top nav-item-dropdown tabindex0>a classnav-item-top nav-item-dropdown nav-link>Resourcesspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Resources/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/resources> img classnav-img srchttps://www.sqmgroup.com/application/files/cache/thumbnails/23766dbecba6c16e636f6fbbab2a675e.png rolepresentation altNav Icon loadinglazy> p classnav-section-title>Resources to Improve Performance/p> p classnav-section-desc>span data-nosnippet>SQM’s resources are designed for helping contact centers, supervisors, and agents improve first call resolution, customer service, cost, employee engagement, and customer satisfaction./span>/p> p classmysqm>Learn More/p> /a> /li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Libraryspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Library/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/resources/library> p classnav-section-title>Library/p> p classnav-section-desc>span data-nosnippet>Take advantage of 25 years of CX expertise, leverage knowledge and experience for your contact channel, and get direction in pursuit of world-class CX mastery./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/resources/library/blog target_self class>Blog/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/library/cx-best-practices target_self class>Case Studies/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/library/white-papers target_self class>White Papers/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/library/cx-success-stories target_self class>Client CX Award Stories/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/library/videos target_self class>Videos/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/library/sqm-cx-improvement-books target_self class>Books/a>/li>/ul>/div>/li>li classnav-item-dropdown>a classnav-item-dropdown nav-link>Toolsspan>/span>/a>div classnav-section>ul>li classnav-link-back>a classnav-link-back>span>/span>Tools/a>/li>li classnav-section-main> a hrefhttps://www.sqmgroup.com/resources/tools> p classnav-section-title>Tools/p> p classnav-section-desc>span data-nosnippet>SQM provides tools to find operational savings your call center will gain by using our services./span>/p> p classmysqm>Learn More/p> /a> /li>li class>a hrefhttps://www.sqmgroup.com/resources/tools/mysqm-roi-calculator target_self class>mySQM™ Auto QA ROI Calculator/a>/li>li class>a href/outside_in_qa_questionnaire target_self class>Outside-In QA Questionnaire/a>/li>li class>a hrefhttps://www.sqmgroup.com/resources/tools/leadership-styles-questionnaire target_self class>Leadership Styles Questionnaire/a>/li>li class>a 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Case/a>/p>/div> script> let timeout 20; const ModalPopupC5Poll function () { setTimeout(function() { timeout--; if (typeof TriggerModalPopup ! undefined) { TriggerModalPopup.show(); } else if (timeout > 0) { ModalPopupC5Poll(); } else { console.error(Resource failed to load: TriggerModalPopup.); } }, 500); }; ModalPopupC5Poll();/script>div classmodal fade modal-popup pre roledialog aria-labelledbymodal-popup-heading aria-hiddenfalse> div classcontainer> div classrow flex-row> div classcol-xs-11 col-sm-12 col-md-9 col-lg-8 modal-content modal-popup-pre-bg> button classclose typebutton data-dismissmodal aria-hiddentrue>×/button> div classrow flex-row> div classcol-sm-6 col-xs-12 px-1 pt-xs-1 pb-xs-1 pt-sm-1 pre-right> div classmodal-header styleborder-bottom:none;> p classmodal-title data-dismissmodal aria-hiddentrue>Outside-In QA Business Practices/p> p classmodal-subtitle data-dismissmodal aria-hiddentrue>Complete our Questionnaire to determine your Outside-In QA Score/p> /div> div 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/div> div classccm-custom-style-container ccm-custom-style-main-29873 pb-1 > style> @keyframes animatedBackground { from { background-position: 0 0; } to { background-position: 100% 0; } } #home-logo-container::before{ content: ; width: 100%; height: 35px; position: absolute; background: rgba(245,245,245,0.5); } #home-logo-area { height: 35px; background-image: url(/images/LOGOS/spritesheet_client_logo.jpg); background-position: 0px 0px; background-repeat: repeat-x; animation: animatedBackground 300s linear infinite; background-size: cover; }/style>div idhome-logo-container> div idhome-logo-area>/div>/div> /div>div classcontainer>div classrow>div classcol-sm-12> div classrow>div classcol-sm-12>divclassccm-custom-style-main2579 mb-2> div classccm-custom-style-container ccm-custom-style-main2579-34130 mt-2 > p styletext-align: center;font-size:2.5em;>strong> #1 Ranked Tool on G2 for User CSat for the Americas Market/strong>/p>p classpt-2 styletext-align: center; font-size:2em;>strong>em>my/em> SQM™ Auto QA Demo Video Request/strong>/p> /div> div classrow>div classcol-sm-6> div classccm-block-express-form> div classccm-form> a nameform34057>/a> form enctypemultipart/form-data idform-qa-demo classform-stacked methodpost actionhttps://www.sqmgroup.com/submit/34057#form34057> input typehidden nameccm_token value1729639646:7de519ba23e872021696c7c1076429c5 />input typehidden nameexpress_form_id value687a22a3-37c9-11ea-906a-005056b898bb>div classccm-dashboard-express-form> fieldset> div classform-group> label classcontrol-label>Name span classtext-muted small>Required/span> /label> input typetext idakID328value nameakID328value value placeholder classform-control ccm-input-text />/div>div classform-group> label classcontrol-label>Company span classtext-muted small>Required/span> /label> input typetext idakID329value nameakID329value value placeholder classform-control ccm-input-text />/div>div classform-group> label classcontrol-label>How many agents work in your call center? span classtext-muted small>Required/span> /label> select idakID371atSelectOptionValue nameakID371atSelectOptionValue classform-control>option value selectedselected>** None/option>option value355>500+/option>option value356>251-500/option>option value357>101-250/option>option value358>1-100/option>option value359>I don't have a call center but I am interested in your research/option>option value360>I don't have a call center but I am interested in your awards/option>/select>/div>div classform-group> label classcontrol-label>Email Address span classtext-muted small>Required/span> /label> input typeemail idakID330value nameakID330value value classform-control ccm-input-email />/div> p>In accordance with SQM Group's a hrefhttps://www.sqmgroup.com/index.php?cID211 target_blank>Privacy Policy/a>, you must check the box to demonstrate express consent./p>div classform-group> label classcontrol-label>Consent span classtext-muted small>Required/span> /label> div 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idslider-g2-auto-qa classcarousel slide data-ridecarousel> ol classcarousel-indicators> li stylebackground-color: grey; data-target#slider-g2-auto-qa data-slide-to0 classactive>/li> li stylebackground-color: grey; data-target#slider-g2-auto-qa data-slide-to1 class>/li> li stylebackground-color: grey; data-target#slider-g2-auto-qa data-slide-to2 class>/li> /ol> div classcarousel-inner rolelistbox> div classitem active> a data-fslightboxgallery href/images/g2-auto-qa-form-slider-1.webp> img src/images/g2-auto-qa-form-slider-1.webp loadinglazy alt width60%/> /a> /div> div classitem> a data-fslightboxgallery href/images/g2-auto-qa-form-slider-2.webp> img src/images/g2-auto-qa-form-slider-2.webp loadinglazy alt width60%/> /a> /div> div classitem> a data-fslightboxgallery href/images/g2-auto-qa-form-slider-3.webp> img src/images/g2-auto-qa-form-slider-3.webp loadinglazy alt width60%/> /a> /div> /div> a stylebackground-image:none; classleft carousel-control href#slider-g2-auto-qa rolebutton 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src/images/g2-review-star.svg alta gold star stylemargin-top:-20px;width:60px;> img src/images/g2-review-star.svg alta gold star stylemargin-top:-20px;width:60px;clip-path:inset(0 45% 0 0);> /span> /span> /div> div stylefont-size: 1.2em;>Stars on G2 for i>my/i>SQM™ Auto QA Tool Reviews/div> /h2> /div> div classmy-2 stylejustify-content: center;display: flex;flex-wrap: wrap;gap: 15px;> img src/images/g2-badges/g2-badge-2024-fall-leader-americas.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-leader.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-leader-mid-market-americas.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-leader-mid-market.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-ent-leader-americas.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-high-perf-enterprise.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> img src/images/g2-badges/g2-badge-2024-fall-high-perf-canada.svg alt width100px stylefilter: drop-shadow(7px 7px 4px rgb(0 0 0 / 0.5));> /div> div styledisplay: flex;justify-content: center;gap: 30px;flex-flow:wrap;> a relexternal hrefhttps://www.g2.com/products/mysqm-qa-software/reviews?utm_campaignwidget_embed&utm_mediumriblets&utm_sourceread_more target_blank classbtn btn-primary btn-lg>Read Reviews on G2/a> a href/company/contact-sqm classbtn btn-cta btn-lg>Contact SQM/a> a href/resources/library/videos#client-testimonials classbtn btn-primary btn-lg>Client Testimonial Videos/a> /div> div classrow> div classcol-xs-12 panel panel-default mt-2 px-1 py-1> h3>strong>What Differentiates SQM from its Competitors is.../strong>/h3> p classlead mb-0 text-center>em>my/em>SQM™ Automated QA Solution uses AI and intellectual property to determine QA scores and predict benchmarkable customer satisfaction for every call. em>my/em>SQM™ QA also provides agents with self-coaching, self-training, and real-time financial recognition features for calls evaluated to help monitor, motivate, and manage agents to deliver great customer satisfaction./p> /div> /div>/div>/div>/div>/div> /div> div classccm-custom-style-container ccm-custom-style-main-32438 mb-4 > div classcontainer> div classrow> div classcol-sm-12> div classpanel panel-default px-lg-1 py-lg-1> !--div classhidden-xs hidden-sm hidden-md panel panel-default styleborder-radius: 6px;z-index:0;position: absolute;left: -149px;top: 110px;padding: 14px;box-shadow: 0 8px 16px -8px rgba(0,0,0,0.4);>img src/images/home-trophy-small.png>/div>--> div classrow flex-row> div classcol-lg-push-4 col-xs-12 col-lg-8 mt-xs-1 mx-xs-1 mt-lg-0 mx-lg-0 stylealign-items: center;justify-content: space-evenly;flex-direction: row;flex-wrap: wrap;> img altpersonalized agent dashboard loadinglazy src/images/homepage-feature-agent-dashboard.webp styleborder-radius: 25px;box-shadow: 0px 0px 15px 4px rgba(0, 0, 0, 0.2);> /div> div classcol-lg-pull-8 col-xs-12 col-lg-4 my-2 my-lg-0 mb-lg-0 text-center text-lg-left stylejustify-content:center;> div classpx-1 px-lg-0> h2 classmt-0 stylecolor:#193350!important;>Personalized Agent Dashboards/h2> p classlead>Customer satisfaction, first call resolution, i>my/i>SQM™ QA Score benchmarking, and ranking data are captured and reported in real-time through i>my/i>SQM™ QA personalized agent dashboards. /p> p classlead>Great agent and supervisor performance is awarded and certified. /p> div> a classbtn btn-lg btn-primary href/software/personalized-intelligence/cx-benchmarking>Learn More/a> /div> /div> /div> /div> /div> /div> /div>/div> /div> div classccm-custom-style-container ccm-custom-style-main-33416 mb-4 > div classcontainer> div classrow> div classcol-sm-12> div classpanel panel-default px-lg-1 py-lg-1> div classrow flex-row> div classcol-xs-12 col-lg-8 mt-xs-1 mx-xs-1 mt-lg-0 mx-lg-0 stylealign-items: center;justify-content: space-evenly;flex-direction: row;flex-wrap: wrap;> img altquality assurance dashboard loadinglazy src/images/homepage-feature-qa-dashboard.webp styleborder-radius: 25px;box-shadow: 0px 0px 15px 4px rgba(0, 0, 0, 0.2);> /div> div classcol-xs-12 col-lg-4 my-2 my-lg-0 mb-lg-0 text-center text-lg-left stylejustify-content:center;> div classpx-1 px-lg-0> h2 classmt-0 stylecolor:#193350!important;>Auto QA Scoring/h2> p classlead> em>my/em>SQM™ QA uses auto-scoring to determine QA and predict customer satisfaction benchmarkable scores for 100% of evaluated calls. br/> br/> Our i>my/i>SQM™ QA 360° approach captures and combines three data sources: ol classlead text-left styledisplay:inline-block;> li>CX post-call surveys,/li> li>Call handling, and/li> li>Call compliance data/li> /ol> /p> p classlead> The CX sentiment, compliance, and benchmark data insights help transform your QA program to provide great CX, lower costs, protect the business, and predict Csat. /p> div> a classbtn btn-lg btn-primary href/software/personalized-intelligence/customer-quality-assurance>Learn More/a> /div> /div> /div> /div> /div> /div> /div>/div> /div> div classccm-custom-style-container ccm-custom-style-main-32430 mb-4 > div classcontainer> div classrow> div classcol-sm-12> div classpanel panel-default px-lg-1 py-lg-1> div classrow flex-row> div classcol-lg-push-4 col-xs-12 col-lg-8 mt-xs-1 mx-xs-1 mt-lg-0 mx-lg-0 stylealign-items: center;justify-content: space-evenly;flex-direction: row;flex-wrap: wrap;> img altcall center agent reciving rewards loadinglazy src/images/homepage-feature-agent-rewards.webp styleborder-radius: 25px;box-shadow: 0px 0px 15px 4px rgba(0, 0, 0, 0.2);> /div> div classcol-lg-pull-8 col-xs-12 col-lg-4 my-2 my-lg-0 mb-lg-0 text-center text-lg-left stylejustify-content:center;> div classpx-1 px-lg-0> h2 classmt-0 stylecolor:#193350!important;>Real-time Recognition to Motivate Agents/h2> p classlead>Through i>my/i>SQM™ QA, agents receive award points based on post-call surveys and QA performance to motivate them to deliver great CX. Award points earned are captured in real-time, converted to dollars, and redeemed using an SQM debit card to financially recognize excellent performance./p> div> a classbtn btn-lg btn-primary href/software/personalized-intelligence/rewards-recognition>Learn More/a> /div> /div> /div> /div> /div> /div> /div>/div> /div> div classccm-custom-style-container ccm-custom-style-main-32431 mb-4 > div classcontainer> div classrow> div classcol-sm-12> div classpanel panel-default px-lg-1 py-lg-1> div classrow flex-row> div classcol-xs-12 col-lg-8 mt-xs-1 mx-xs-1 mt-lg-0 mx-lg-0 stylealign-items: center;justify-content: space-evenly;flex-direction: row;flex-wrap: wrap;> img altAI self-coaching dashboard loadinglazy src/images/homepage-feature-ai-coaching-dashboard.webp styleborder-radius: 25px;box-shadow: 0px 0px 15px 4px rgba(0, 0, 0, 0.2);> /div> div classcol-xs-12 col-lg-4 my-2 my-lg-0 mb-lg-0 text-center text-lg-left stylejustify-content:center;> div classpx-1 px-lg-0> h2 classmt-0 stylecolor:#193350!important;>AI-Generated Agent Self-Coaching/h2> p classlead> i>my/i>SQM™ Agent Self-Coaching uses AI-generated personalized suggestions to empower and enable them to improve their Csat and QA performance. /p> p classlead> Agent Self-Coaching allows them to take ownership of their performance. /p> div> a classbtn btn-lg btn-primary hrefhttps://www.sqmgroup.com/index.php?cID638>Learn More/a> /div> /div> /div> /div> /div> /div> /div>/div> /div>div classcontainer>div classrow>div classcol-sm-12> div classccm-custom-style-container ccm-custom-style-main-33882 mb-4 > style> @media only screen and (max-width: 767px) { .cta-roi-calc-container { background-color: #183764; } } @media only screen and (min-width: 768px) { .cta-roi-calc-img { position: absolute; right: -200px; max-width: 425px!important; } .cta-roi-calc-container { background-image: linear-gradient(115deg, #183764 55%, #18376400); } } @media only screen and (min-width: 992px) { .cta-roi-calc-img { position: absolute; right: -150px; max-width: 500px!important; } .cta-roi-calc-container { background-image: linear-gradient(115deg, #183764 55%, #18376400); } }/style>div classrow flex-row> div classcol-xs-12 col-sm-12 col-md-12 col-lg-10 col-lg-offset-1> div classrow flex-row well well-lg cta-roi-calc-container> div classcol-xs-12 col-sm-9 col-md-8 px-1 pt-xs-1 pb-xs-1 pt-sm-1 flex-center> div classmb-1> p stylecolor: white !important;margin-bottom: 25px !important;font-size: 2.5em;text-align: center;font-weight:700;margin-top: 10px;text-shadow:2px 2px 4px #000000;>i>my/i>SQM™ Auto QA ROI Calculator/p> p stylecolor: white !important;font-size: 1.75em;text-align: center;font-weight:700;margin-top: 10px;margin-bottom:10px;text-shadow:2px 2px 4px #000000;>Discover Your Savings in Minutes/p> /div> div classtext-center> a classbtn btn-cta btn-lg href/resources/tools/mysqm-roi-calculator>Calculate Your ROI Now/a> /div> /div> div classcol-xs-12 col-sm-3 col-md-4 flex-center> img classcta-roi-calc-img srchttps://www.sqmgroup.com/images/cta-auto-qa-roi-calculator.webp loadinglazy alt> /div> /div> /div>/div>/div>/div>/div> /div> div classccm-custom-style-container ccm-custom-style-main-31963 ccm-block-custom-template-homepage mb-4 > div classcontainer-fluid> div classrow> div classcol-xs-12> div classswiper> div classswiper-wrapper> div classswiper-slide slide-one data-titleCanadian Tire Bank> div classslide-background stylebackground-image: url(/images/testimonial-carousel/background-1.jpg);>/div> div classrow flex-row slide-row> div classhidden-xs col-xs-12 col-md-6 col-lg-4 mb-0 mb-md-4> div classaward-statement> div classnumber>7/div> div classmultiplier>Times,/div> div classdescription>Canadian Tire has won the/div> div classaward-name>Call Center of the Year CX Award/div> /div> /div> div classaward-testimonial col-md-offset-1 col-xs-12 col-md-5 col-lg-offset-3 col-lg-5 mb-4 mb-md-0> div classtext-center mb-1> img classaward-logo src/images/testimonial-carousel/logo-canadian-tire-bank.webp altCanadian Tire Bank logo loadinglazy> /div> blockquote> p>We have been working with SQM for decades — i>my/i>SQM™ QA has great data mining and agent performance CX improvement opportunity capabilities./p> footer>Holly Abbot span classsmall>Associate Vice President Support Group, Canadian Tire Bank/span>/footer> /blockquote> div classtext-right> a classbtn btn-lg btn-primary hrefhttps://www.youtube.com/watch?vuwYZyjyJa0U data-lity>Watch Testimonial/a> /div> /div> /div> /div> div classswiper-slide slide-two data-titleVSP Vision> div classslide-background stylebackground-image: url(/images/testimonial-carousel/background-2.jpg);>/div> div classrow flex-row slide-row> div classhidden-xs col-xs-12 col-md-6 col-lg-4 mb-0 mb-md-4> div classaward-statement> div classnumber>4/div> div classmultiplier>Times,/div> div classdescription>VSP has won the/div> div classaward-name>Call Center of the Year CX Award/div> /div> /div> div classaward-testimonial col-md-offset-1 col-xs-12 col-md-5 col-lg-offset-3 col-lg-5 mb-4 mb-md-0> div classtext-center mb-1> img classaward-logo src/images/testimonial-carousel/logo-vsp-vision.webp altVSP Vision logo loadinglazy> /div> blockquote> p>i>my/i>SQM™ QA helps us to be more holistic in our CX approach — resulting in over 20 years of world-class CX delivery./p> footer>Joshua Dart span classsmall>Director of Customer Experience, VSP Vision/span>/footer> /blockquote> div classtext-right> a classbtn btn-lg btn-primary hrefhttps://www.youtube.com/watch?v-P-6jxao3OI data-lity>Watch Testimonial/a> /div> /div> /div> /div> div classswiper-slide slide-three data-titleAlberta Blue Cross> div classslide-background stylebackground-image: url(/images/testimonial-carousel/background-3.jpg);>/div> div classrow flex-row slide-row> div classhidden-xs col-xs-12 col-md-6 col-lg-4 mb-0 mb-md-4> div classaward-statement> !-- div classnumber>7/div> --> !-- div classmultiplier>Times/div> --> div classdescription>Alberta Blue Cross is a past winner of the/div> div classaward-name>Agent Recognition Best Practices Award/div> /div> /div> div classaward-testimonial col-md-offset-1 col-xs-12 col-md-5 col-lg-offset-3 col-lg-5 mb-4 mb-md-0> div classtext-center mb-1> img classaward-logo src/images/testimonial-carousel/logo-alberta-blue-cross.webp altAlberta Blue Cross logo loadinglazy> /div> blockquote> p>i>my/i>SQM™ QA software is fantastic — there is an SQM debit card feature that we use to immediately recognize agents with dollars for delivering great CX./p> footer>Maria Stopainig span classsmall>Director of Customer Service, Alberta Blue Cross/span>/footer> /blockquote> div classtext-right> a classbtn btn-lg btn-primary hrefhttps://www.youtube.com/watch?vanQcCAdWEMo data-lity>Watch Testimonial/a> /div> /div> /div> /div> div classswiper-slide slide-four data-titleSecurity Health Plan> div classslide-background stylebackground-image: url(/images/testimonial-carousel/background-4.jpg);>/div> div classrow flex-row slide-row> div classhidden-xs col-xs-12 col-md-6 col-lg-4 mb-0 mb-md-4> div classaward-statement> !-- div classnumber>7/div> --> !-- div classmultiplier>Times/div> --> div classdescription>Security Health Plan is a past winner of the/div> div classaward-name>Mid-Sized Call Center of the Year CX Award/div> /div> /div> div classaward-testimonial col-md-offset-1 col-xs-12 col-md-5 col-lg-offset-3 col-lg-5 mb-4 mb-md-0> div classtext-center mb-1> img classaward-logo src/images/testimonial-carousel/logo-security-health-plan.webp altSecurity Health Plan logo loadinglazy> /div> blockquote> p>i>my/i>SQM™ QA has helped us improve CX — by being able to see the opportunities that come from customers feedback./p> footer>Ken Baur span classsmall>Director of member Experience, Security Health Plan/span>/footer> /blockquote> div classtext-right> a classbtn btn-lg btn-primary hrefhttps://www.youtube.com/watch?vJB8nq7ST_6E data-lity>Watch Testimonial/a> /div> /div> /div> /div> /div> div classswiper-pagination>/div> div classswiper-button-prev>/div> div classswiper-button-next>/div> /div> /div> /div>/div> /div>/main>footer idfooter-theme> section> div classcontainer> div classrow flex-row> div classcol-sm-6 col-md-5 flex-column flex-center-x mb-xs-1 mb-sm-0> aside>a hrefhttps://www.sqmgroup.com/resources/library/blog target_self>img src/images/StayUpToDate.png styletext-align:left; altJoin Our Call Center Newsletter loadinglazy>/a>p stylepadding-left:10px; padding-right:10px;>Subscribe to the best source for call center blog posts on quality assurance, first call resolution, customer service research, and proven best practices for improving performance. strong>Blog posts are delivered weekly./strong>/p>div idmc_embed_signup> form action//sqmgroup.us9.list-manage.com/subscribe/post?u5133fb291399b697e89a4f741&idd5f839280c methodpost idmc-embedded-subscribe-form namemc-embedded-subscribe-form classvalidate target_blank novalidate> div classform-group> div classinput-group> input stylez-index:0 typeemail classform-control nameEMAIL placeholderEmail address...> div classinput-group-addon fa-icon-email>/div> /div> /div> button typesubmit classbtn btn-cta btn-lg>Sign Up/button> /form>/div>/aside> /div> div classxs-hidden> /div> div classcol-sm-offset-1 col-sm-5 col-md-offset-3 col-md-4 flex-column flex-center-x> aside>!--div stylemargin-bottom:10px>a href/ titleSQM Group Home>img altSQM Group Home loadinglazy src/images/SQM_logos/mySQM-automated-qa-solutions-logo.webp />/a>/div>-->div stylemargin-bottom:10px>a href/ titleSQM Group Home>img altSQM Group Home loadinglazy src/images/SQM_logos/mysqm-auto-qa-blue-trans-logo.webp />/a>/div>p>AI-powered auto scoring determines QA and predicts Csat benchmarkable scores for every call, ensuring exceptional service delivery./p>/aside> /div> /div> /div> /section> section> div classcontainer> div classrow flex-row> div classcol-xs-12 col-sm-4 col-md-3 flex-column text-center text-md-left> h2>What We Do/h2>ul classlist-unstyled> li stylemargin-bottom:10px;>a hrefhttps://www.sqmgroup.com/software>Software/a>/li> li stylemargin-bottom:10px;>a hrefhttps://www.sqmgroup.com/research>Research/a>/li> li>a hrefhttps://www.sqmgroup.com/awarding>Awarding/a>/li>/ul> /div> div classcol-xs-12 col-sm-4 col-md-3 flex-column text-center text-md-left> h2>Who We Are/h2>ul classlist-unstyled> li stylemargin-bottom:10px;>a hrefhttps://www.sqmgroup.com/company>Company/a>/li> li stylemargin-bottom:10px;>a hrefhttps://www.sqmgroup.com/company/clients>Our Clients/a>/li> li stylemargin-bottom:10px;>a hrefhttps://www.sqmgroup.com/company/career-opportunities>Careers/a>/li> li>a hrefhttps://www.sqmgroup.com/company/leadership>Leadership/a>/li>/ul> /div> div classcol-xs-12 col-sm-4 col-md-3 flex-column text-center text-md-left> h2>Popular Resources/h2>ul classlist-unstyled> li stylemargin-bottom:10px;>a 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