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classright-text>			h5>CONTACT CENTER BENCHMARKS/h5>p>MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider./p>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73638 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/service-desk-benchmarks/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/service.png />/div>div classright-text>h5>SERVICE DESK BENCHMARKS/h5>p>MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider./p>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73639 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73639 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/desktop-support-benchmarks-kpis/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/dekstop-support.png />/div>div classright-text>h5>DESKTOP SUPPORT BENCHMARKS/h5>p>MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. /p> /div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-7621979799919993269 classwpmm-col wpmm-col-4 wp-megamenu-item-7621979799919993269 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li idwp-megamenu-item-73636 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73636 wpmm-submenu-right>h4 classwpmm-item-title>Support & Resources/h4>div classtextwidget custom-html-widget>a href/frequently-asked-questions/ classdropdowm-memu>	div classcall-section>div>img src/wp-content/uploads/2022/08/qustions.png />/div>div classright-text>h5>FREQUENTLY ASKED QUESTIONS/h5>p>Find answers to commonly asked questions regarding MetricNet products and services. /p>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73637 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/category/sample-reports/ classdropdowm-memu>	div classcall-section>div>img src/wp-content/uploads/2024/01/sample-report.png />/div>div classright-text>h5>SAMPLE REPORTS/h5>p>Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks./p>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/casestudies classdropdowm-memu>	div classcall-section>div>img src/wp-content/uploads/2024/01/case-study.png />/div>div classright-text>h5>CASE STUDIES/h5>p>Real-world examples of how MetricNets solutions drive client success and performance improvements./p>/div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-5684863101620854906 classwpmm-col wpmm-col-4 wp-megamenu-item-5684863101620854906 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73634 wpmm-submenu-right>h4 classwpmm-item-title>Contact Us/h4>			div classtextwidget>div classsocil-section>img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/08/call-2.png />br />a hreftel:7752987772>(775) 298-7772/a>/p>/div>/div>		/li>			li idwp-megamenu-item-73635 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73635 wpmm-submenu-right>			div classtextwidget>div classemail-section socil-section>img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/08/sms.png />br />a hrefmailto:info@metricnet.com>info@metricnet.com/a>/p>/div>/div>		/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73636 wpmm-submenu-right>h4 classwpmm-item-title>NEW! On-Demand Benchmarks/h4>div classtextwidget custom-html-widget>a href/product-category/instant-benchmark/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>ON-DEMAND BENCHMARKS/h5>/div>/div>/a>/div>/li>		/ul>/li>	/ul>/li>/ul>/li>li classresource-menu benchmarking-menu menu-item menu-item-type-custom menu-item-object-custom wp-megamenu-item-73635  wpmm_mega_menu  wpmm-fadein wpmm-strees-row-and-content wpmm-submenu-right>a href/resource-library//>Resource Library b classfa fa-angle-down>/b> /a>div idwpmm-strees-row-73635 classwpmm-strees-row-and-content-container> div classwpmm-row-content-strees-extra>/div>  ul classwp-megamenu-sub-menu>	li idwp-megamenu-item-2488764713212719673 classwpmm-row wp-megamenu-item-2488764713212719673 wpmm-submenu-right>	ul classwp-megamenu-sub-menu >		li idwp-megamenu-item-3629667804235107666 classwpmm-col wpmm-col-4 wp-megamenu-item-3629667804235107666 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73639 wpmm-submenu-right>h4 classwpmm-item-title>Resource Library/h4>div classtextwidget custom-html-widget>a href/category/call-center/ classdropdowm-memu>	div classcall-section>div>img src/wp-content/uploads/2022/08/call.png />/div>div classright-text>h5>CALL CENTER/h5>p>Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well./p>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73640 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73640 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/category/desktop-support/ classdropdowm-memu>	div classcall-section>div>img src/wp-content/uploads/2022/08/dekstop-support.png />/div>div classright-text>h5>DESKTOP SUPPORT/h5>p>More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.  	/p>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73641 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73641 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/category/service-desk classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/service.png />/div>div classright-text>h5>SERVICE DESK/h5>p>Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!	/p>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73642 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73642 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/category/ebooks classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/metrick.png />/div>div classright-text>h5>METRICS EBOOKS/h5>p>This section of our Resource Library contains comprehensive metrics ebooks and introductory guides./p> /div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-3642840917405638319 classwpmm-col wpmm-col-4 wp-megamenu-item-3642840917405638319 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/category/metric-of-the-month classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/metic.png />/div>div classright-text>h5>METRIC OF THE MONTH/h5>p>Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! /p>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73639 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/webcasts classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/webcast.png />/div>div classright-text>h5>WEBCASTS/h5>p>More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry./p>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73640 wpmm-submenu-right>div classtextwidget custom-html-widget>a hrefhttps://www.metricnet.com/category/whitepapers classdropdowm-memu> div classcall-section>div>img srchttps://www.metricnet.com/wp-content/uploads/2022/08/whitepapers.png />/div>div classright-text>h5>WHITEPAPERS/h5>p>A range of free and downloadable whitepapers/p>/div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-8685916321849899875 classwpmm-col wpmm-col-4 wp-megamenu-item-8685916321849899875 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73635 wpmm-submenu-right>			div classtextwidget>div classcontact-section>h2>Have any questions?/h2>p>a hrefhttps://www.metricnet.com/contact-us/> span classspecing> CONTACT US/span> img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/08/right-arrow.png />/a>/p>/div>/div>		/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73636 wpmm-submenu-right>			div classtextwidget>div classsocil-section>div>img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/08/call-2.png />/div>p>a hreftel:7752987772>(775) 298-7772/a>/p>/div>/div>		/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73637 wpmm-submenu-right>			div classtextwidget>div classemail-section socil-section>img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/08/sms.png />br />a hrefmailto:info@metricnet.com>info@metricnet.com/a>/div>/div>		/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a hrefhttps://www.youtube.com/playlist?listPLJvfhAujViweoBeaLqyYmr_kyYMIWXFnv target blank classdropdowm-memu>div classcall-section>div>img srchttps://www.metricnet.com/wp-content/uploads/2023/06/YouTube.png />/div>div classright-text>h5>ITSM PODCAST/h5>p>Subscribe to stay updated on our latest episodes and deepen your understanding of this ever-evolving field. (Opens YouTube in a new tab.)/p>/div>/div>/a>/div>/li>		/ul>/li>	/ul>/li>/ul>/li>li classshop-menu menu-item menu-item-type-custom menu-item-object-custom wp-megamenu-item-73636  wpmm_mega_menu  wpmm-fadein wpmm-strees-row-and-content wpmm-submenu-right>a href/shop>Shop b classfa fa-angle-down>/b> /a>div idwpmm-strees-row-73636 classwpmm-strees-row-and-content-container> div classwpmm-row-content-strees-extra>/div>  ul classwp-megamenu-sub-menu>	li idwp-megamenu-item-7326998018997852368 classwpmm-row wp-megamenu-item-7326998018997852368 wpmm-submenu-right>	ul classwp-megamenu-sub-menu >		li idwp-megamenu-item-8209792893054040068 classwpmm-col wpmm-col-4 wp-megamenu-item-8209792893054040068 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73639 wpmm-submenu-right>h4 classwpmm-item-title>Shop/h4>div classtextwidget custom-html-widget>a href/product-category/scorecards-calculators-tools-and-templates/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>DOWNLOADABLE CALCULATORS, SCORECARDS, TEMPLATES, AND TOOLS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73641 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/call-center/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-2.png />/div>div classright-text>h5>DOWNLOADABLE CONTACT CENTER BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73642 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/desktop-support/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-3.png />/div>div classright-text>h5>DOWNLOADABLE DESKTOP SUPPORT BENCHMARKS/h5>/div>/div>/a>/div>/li>			li idwp-megamenu-item-73643 classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73643 wpmm-submenu-right>h4 classwpmm-item-title>NEW! On-Demand Benchmarks/h4>div classtextwidget custom-html-widget>a href/product-category/instant-benchmark/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>ON-DEMAND BENCHMARKS/h5>/div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-1.4349287992816E+19 classwpmm-col wpmm-col-4 wp-megamenu-item-1.4349287992816E+19 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/service-desk/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>DOWNLOADABLE SERVICE DESK BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73641 wpmm-submenu-right>div classtextwidget custom-html-widget>a hrefhttps://www.metricnet.com/product-category/industry-benchmarks-by-vertical-market/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-2.png />/div>div classright-text>h5>VERTICAL MARKET BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73642 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/workshops/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-3.png />/div>div classright-text>h5>VIRTUAL WORKSHOPS/h5>/div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-1.5692804146273E+19 classwpmm-col wpmm-col-4 wp-megamenu-item-1.5692804146273E+19 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73636 wpmm-submenu-right>h4 classwpmm-item-title>Payment Support/h4>div classtextwidget custom-html-widget>a href#0 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idwpmm-strees-row-73637 classwpmm-strees-row-and-content-container> div classwpmm-row-content-strees-extra>/div>  ul classwp-megamenu-sub-menu>	li idwp-megamenu-item-638161913788317094 classwpmm-row wp-megamenu-item-638161913788317094 wpmm-submenu-right>	ul classwp-megamenu-sub-menu >		li idwp-megamenu-item-9.4473807185931E+18 classwpmm-col wpmm-col-4 wp-megamenu-item-9.4473807185931E+18 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73637 wpmm-submenu-right>h4 classwpmm-item-title>About Us/h4>div classtextwidget custom-html-widget>a hrefhttps://www.metricnet.com/clients/ classdropdwon-menu>div classcall-section>img srchttps://www.metricnet.com/wp-content/uploads/2022/08/clicnt.png />div classright-text>h5>CLIENTS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a 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(Opens YouTube in a new tab.)/p>/div>/div>/a>/div>/li>		/ul>/li>	/ul>/li>/ul>/li>li classshop-menu menu-item menu-item-type-custom menu-item-object-custom wp-megamenu-item-73636  wpmm_mega_menu  wpmm-fadein wpmm-strees-row-and-content wpmm-submenu-right>a href/shop>Shop b classfa fa-angle-down>/b> /a>div idwpmm-strees-row-73636 classwpmm-strees-row-and-content-container> div classwpmm-row-content-strees-extra>/div>  ul classwp-megamenu-sub-menu>	li idwp-megamenu-item-478502946744898980 classwpmm-row wp-megamenu-item-478502946744898980 wpmm-submenu-right>	ul classwp-megamenu-sub-menu >		li idwp-megamenu-item-4928557672044831889 classwpmm-col wpmm-col-4 wp-megamenu-item-4928557672044831889 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73639 wpmm-submenu-right>h4 classwpmm-item-title>Shop/h4>div classtextwidget custom-html-widget>a href/product-category/scorecards-calculators-tools-and-templates/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>DOWNLOADABLE CALCULATORS, SCORECARDS, TEMPLATES, AND TOOLS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73641 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/call-center/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-2.png />/div>div classright-text>h5>DOWNLOADABLE CONTACT CENTER BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73642 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/desktop-support/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-3.png />/div>div classright-text>h5>DOWNLOADABLE DESKTOP SUPPORT BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73643 wpmm-submenu-right>h4 classwpmm-item-title>NEW! On-Demand Benchmarks/h4>div classtextwidget custom-html-widget>a href/product-category/instant-benchmark/ classdropdowm-memu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>ON-DEMAND BENCHMARKS/h5>/div>/div>/a>/div>/li>		/ul>/li>		li idwp-megamenu-item-6401347180849178092 classwpmm-col wpmm-col-4 wp-megamenu-item-6401347180849178092 wpmm-submenu-right>		ul classwp-megamenu-sub-menu >			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73638 wpmm-submenu-right>div classtextwidget custom-html-widget>a href/product-category/functional-areas/service-desk/ classdropdwon-menu>div classcall-section>div>img src/wp-content/uploads/2022/08/shop-1.png />/div>div classright-text>h5>DOWNLOADABLE SERVICE DESK BENCHMARKS/h5>/div>/div>/a>/div>/li>			li classmenu-item wpmm-type-widget menu-widget-class wpmm-type-widget wp-megamenu-item-73641 wpmm-submenu-right>div classtextwidget custom-html-widget>a 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padding-bottom: 0px; >div classrow-bg-wrap data-bg-animationnone data-bg-animation-delay data-bg-overlayfalse>div classinner-wrap row-bg-layer >div classrow-bg viewport-desktop  style>/div>/div>/div>div classrow_col_wrap_12 col span_12 dark left>	div  classvc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone   data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >			div classwpb_wrapper>				h2 stylecolor: #191d2b;text-align: left classvc_custom_heading wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp >What We Do/h2>div classwpb_text_column wpb_content_element  >	div classwpb_wrapper>		p>MetricNet is the leading source of benchmarks, scorecards, metrics, and best practices for Information Technology and Contact Center Professionals worldwide. More than half of the GLOBAL 2000 rely on MetricNet benchmarks and expertise to improve and optimize performance. Our mission is to provide you with the insights you need to run your business more effectively./p>p>We offer four core benchmarking products including strong>a hrefhttps://www.metricnet.com/path-to-world-class-performance>The One Year Path to World-Class Performance/a>/strong> – a continuous improvement program, strong>a hrefhttps://www.metricnet.com/shop>industry benchmarks/a>/strong> that are downloadable from our website, strong>a hrefhttps://www.metricnet.com/sample-benchmarking-data-files>benchmarking data files/a>/strong> for those who wish to conduct their own benchmarking analysis, and comprehensive strong>a hrefhttps://www.metricnet.com/sample-peer-group-benchmarks>peer group benchmarks/a>/strong> that compare your performance to a peer group of similar organization (i.e., similar in scope, scale, complexity, and geography). Visit our strong>a hrefhttps://www.metricnet.com/benchmarking>benchmarking page/a>/strong> to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks./p>p>In addition to our four core benchmarking products, MetricNet offers a range of custom consulting engagements that include ethical competitive intelligence, metrics maturation, managed service provider (MSP) procurement assistance, and a variety of optimization initiatives. strong>a hrefhttps://www.metricnet.com/metricnet-company-overview/ target_blank relnoopener noreferrer>Learn more by downloading our company overview!/a>/strong>/p>	/div>/div>div idfws_6821973b645b4 data-midnight data-column-margindefault classwpb_row vc_row-fluid vc_row inner_row partners-section  style>div classrow-bg-wrap> div classrow-bg >/div> /div>div classrow_col_wrap_12_inner col span_12  left>	div  classvc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall 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decodingasync width570 height384 srchttps://www.metricnet.com/wp-content/uploads/2022/07/video-img.png classattachment-full size-full alt srcsethttps://www.metricnet.com/wp-content/uploads/2022/07/video-img.png 570w, https://www.metricnet.com/wp-content/uploads/2022/07/video-img-300x202.png 300w, https://www.metricnet.com/wp-content/uploads/2022/07/video-img-400x269.png 400w, https://www.metricnet.com/wp-content/uploads/2022/07/video-img-450x303.png 450w, https://www.metricnet.com/wp-content/uploads/2022/07/video-img-555x374.png 555w sizes(max-width: 570px) 100vw, 570px />a href//www.youtube.com/embed/W-lTGKzp5fU?rel0?autoplay1  data-styledefault data-parent-hover data-font-stylep data-colordefault classplay_button_mouse_follow large nectar_video_lightbox pp>span>span classscreen-reader-text>Play Video/span>span classplay>span classinner-wrap inner>svg version1.1	 xmlnshttp://www.w3.org/2000/svg xmlns:xlinkhttp://www.w3.org/1999/xlink width600px height800px x0px y0px viewBox0 0 600 800 enable-backgroundnew 0 0 600 800 xml:spacepreserve>path fillnone dM0-1.79v800L600,395L0-1.79z>/path> /svg>/span>/span>/span>/a>/div>/div>		/div> 	/div>	/div> 	div  classvc_col-sm-6 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			div classwpb_text_column wpb_content_element  reports-detail >	div classwpb_wrapper>		div classwpb_text_column wpb_content_element >div classwpb_wrapper>p classemphasis>MetricNet’s online shop offers a variety of instantly downloadable calculators, scorecards, tools, industry benchmarks, and benchmarking data files for Service Desks, Desktop Support Groups, and Contact Centers worldwide./p>/div>/div>	/div>/div>div classwpb_text_column wpb_content_element  wpb_animate_when_almost_visible wpb_bounceIn bounceIn >	div classwpb_wrapper>		div 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wpb_bounceIn bounceIn >	div classwpb_wrapper>		div classdekstop-section>div classdekstop-text>img decodingasync srchttps://www.metricnet.com/wp-content/themes/salient-child/images/shop.png />a hrefhttps://www.metricnet.com/product-category/functional-areas/service-desk/>Service Desk/a>/div>div classresouces-section>7 Reportsbr />img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/07/arrow-right.png />/div>/div>	/div>/div>		/div> 	/div>	/div> /div>/div>			/div> 			div idtab-benchmarking-solutions data-tab-icon classwpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix shop-tab>				div idfws_6821973b6a816 data-midnight data-column-margindefault classwpb_row vc_row-fluid vc_row inner_row  style>div classrow-bg-wrap> div classrow-bg >/div> /div>div classrow_col_wrap_12_inner col span_12  left>	div  classvc_col-sm-6 video-section wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			div classnectar-video-box data-coloraccent-color data-mouse-styledefault data-mouse-icon-color data-play-button-sizedefault data-border-radiusnone data-hoverdefault data-shadow>div classinner-wrap>a href//www.youtube.com/embed/b8B35F-xHTk?rel0?autoplay1 classfull-link pp>/a>img decodingasync width570 height384 srchttps://www.metricnet.com/wp-content/uploads/2022/08/video-img-lineup.jpg classattachment-full size-full alt srcsethttps://www.metricnet.com/wp-content/uploads/2022/08/video-img-lineup.jpg 570w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-lineup-300x202.jpg 300w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-lineup-400x269.jpg 400w sizes(max-width: 570px) 100vw, 570px />a href//www.youtube.com/embed/b8B35F-xHTk?rel0?autoplay1  data-styledefault data-parent-hover data-font-stylep data-colordefault classplay_button_mouse_follow large nectar_video_lightbox pp>span>span classscreen-reader-text>Play Video/span>span classplay>span classinner-wrap inner>svg version1.1	 xmlnshttp://www.w3.org/2000/svg xmlns:xlinkhttp://www.w3.org/1999/xlink width600px height800px x0px y0px viewBox0 0 600 800 enable-backgroundnew 0 0 600 800 xml:spacepreserve>path fillnone dM0-1.79v800L600,395L0-1.79z>/path> /svg>/span>/span>/span>/a>/div>/div>		/div> 	/div>	/div> 	div  classvc_col-sm-6 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			div classwpb_text_column wpb_content_element  reports-detail >	div classwpb_wrapper>		p classemphasis>More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. Click the links below to browse our most popular products and download sample reports./p>	/div>/div>div classwpb_text_column wpb_content_element  wpb_animate_when_almost_visible wpb_bounceIn bounceIn >	div classwpb_wrapper>		div classdekstop-section>div classdekstop-text>img decodingasync srchttps://www.metricnet.com/wp-content/themes/salient-child/images/solution.png />a hrefhttps://www.metricnet.com/product-category/functional-areas/>Downloadable Benchmarks/a>/div>div classresouces-section>17 resourcesbr />img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/07/arrow-right.png />/div>/div>	/div>/div>div classwpb_text_column wpb_content_element  wpb_animate_when_almost_visible wpb_bounceIn bounceIn >	div classwpb_wrapper>		div classdekstop-section>div classdekstop-text>img decodingasync srchttps://www.metricnet.com/wp-content/themes/salient-child/images/solution.png />a hrefhttps://www.metricnet.com/sample-benchmarking-data-files/>Benchmarking Data/a>/div>div classresouces-section>3 resourcesbr />img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/07/arrow-right.png />/div>/div>	/div>/div>div classwpb_text_column wpb_content_element  wpb_animate_when_almost_visible wpb_bounceIn bounceIn >	div classwpb_wrapper>		div classdekstop-section>div classdekstop-text>img decodingasync srchttps://www.metricnet.com/wp-content/themes/salient-child/images/solution.png />a hrefhttps://www.metricnet.com/sample-peer-group-benchmarks/>Peer Group Benchmarks/a>/div>div classresouces-section>3 resourcesbr />img decodingasync srchttps://www.metricnet.com/wp-content/uploads/2022/07/arrow-right.png />/div>/div>	/div>/div>		/div> 	/div>	/div> /div>/div>			/div> 			div idtab-resource-library data-tab-icon classwpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix shop-tab>				div idfws_6821973b6bdf7 data-midnight data-column-margindefault classwpb_row vc_row-fluid vc_row inner_row  style>div classrow-bg-wrap> div classrow-bg >/div> /div>div classrow_col_wrap_12_inner col span_12  left>	div  classvc_col-sm-6 video-section wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			div classnectar-video-box data-coloraccent-color data-mouse-styledefault data-mouse-icon-color data-play-button-sizedefault data-border-radiusnone data-hoverdefault data-shadow>div classinner-wrap>a href//www.youtube.com/embed/1XDnQviZK7s?rel0?autoplay1 classfull-link pp>/a>img decodingasync width570 height384 srchttps://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource.jpg classattachment-full size-full alt srcsethttps://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource.jpg 570w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource-450x303.jpg 450w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource-555x374.jpg 555w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource-300x202.jpg 300w, https://www.metricnet.com/wp-content/uploads/2022/08/video-img-resource-400x269.jpg 400w sizes(max-width: 570px) 100vw, 570px />a href//www.youtube.com/embed/1XDnQviZK7s?rel0?autoplay1  data-styledefault data-parent-hover data-font-stylep data-colordefault classplay_button_mouse_follow large nectar_video_lightbox pp>span>span classscreen-reader-text>Play Video/span>span classplay>span classinner-wrap inner>svg version1.1	 xmlnshttp://www.w3.org/2000/svg xmlns:xlinkhttp://www.w3.org/1999/xlink width600px height800px x0px y0px viewBox0 0 600 800 enable-backgroundnew 0 0 600 800 xml:spacepreserve>path fillnone dM0-1.79v800L600,395L0-1.79z>/path> /svg>/span>/span>/span>/a>/div>/div>		/div> 	/div>	/div> 	div  classvc_col-sm-6 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			div classwpb_text_column wpb_content_element  reports-detail >	div classwpb_wrapper>		p>MetricNet offers a range of free resources for IT Service, IT Support and Contact Center professionals. As you browse our website and resource library, you may notice that some of our full resources are only available to members. 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Today, MetricNet is excited to announce that its new suite of tools is now available for immediate download./p>	/div>/div>a classnectar-button large regular extra-color-1  regular-button  stylebackground-color: #a0ce4d;  hrefhttps://www.metricnet.com/product-category/scorecards-calculators-tools-and-templates/ data-color-override#a0ce4d data-hover-color-overridefalse data-hover-text-color-override#fff>span>LEARN MORE/span>/a>div classimg-with-aniamtion-wrap  data-max-width100% data-max-width-mobiledefault data-shadownone data-animationfade-in >      div classinner>        div classhover-wrap>           div classhover-wrap-inner>            img decodingasync classimg-with-animation skip-lazy technical-img-bottom data-delay0 height390 width390 data-animationfade-in srchttps://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img.png alt srcsethttps://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img.png 390w, https://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img-300x300.png 300w, https://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img-150x150.png 150w, https://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img-100x100.png 100w, https://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img-140x140.png 140w, https://www.metricnet.com/wp-content/uploads/2022/07/tenchil-right-img-350x350.png 350w sizes(max-width: 390px) 100vw, 390px />          /div>        /div>      /div>    /div>		/div> 	/div>	/div> /div>/div>			/div> 		/div>	/div> /div>/div>		div idfws_6821973b70440  data-column-margindefault data-midnightdark  classwpb_row vc_row-fluid vc_row fourth-consecutive-section  stylepadding-top: 0px; padding-bottom: 0px; >div classrow-bg-wrap data-bg-animationnone data-bg-animation-delay data-bg-overlayfalse>div classinner-wrap row-bg-layer using-image >div classrow-bg viewport-desktop using-image  stylebackground-image: url(https://www.metricnet.com/wp-content/uploads/2022/07/fourth-consecutive-bg.png); background-position: right bottom; background-repeat: no-repeat; >/div>/div>/div>div classrow_col_wrap_12 col span_12 dark left>	div  classvc_col-sm-12 fourth-consecutive-text wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone   data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >			div classwpb_wrapper>				h2 stylecolor: #0a0a0a;text-align: right classvc_custom_heading wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp >MetricNet’s Jeff Rumburg Is Honored And Excited To Have Been Named One Of HDI’s Top 25 Thought Leaders For 2024!/h2>div classwpb_text_column wpb_content_element  >	div classwpb_wrapper>		p>This marks the seventh occasion that Mr. Rumburg has been selected as a top thought leader. All 25 individuals were nominated by their peers for their contributions to the technical service and support industry. Those that made the list are highly regarded in the technical service and support community for their expertise as consultants, bloggers, speakers, mentors, and practitioners./p>	/div>/div>a classnectar-button large regular accent-color  regular-button  stylebackground-color: #a0ce4d;  hrefhttps://www.metricnet.com/jeff-rumburg-of-metricnet-named-to-hdis-top-25-thought-leaders-list-for-2024/ data-color-override#a0ce4d data-hover-color-overridefalse data-hover-text-color-override#fff>span>LEARN MORE/span>/a>div classimg-with-aniamtion-wrap  data-max-width100% data-max-width-mobiledefault data-shadownone data-animationfade-in >      div classinner>        div classhover-wrap>           div classhover-wrap-inner>            img decodingasync classimg-with-animation skip-lazy fourth-consecutive-img data-delay0 height390 width390 data-animationfade-in srchttps://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1.png alt srcsethttps://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1.png 390w, https://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1-300x300.png 300w, https://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1-150x150.png 150w, https://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1-100x100.png 100w, https://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1-140x140.png 140w, https://www.metricnet.com/wp-content/uploads/2022/07/hdi-img-1-350x350.png 350w sizes(max-width: 390px) 100vw, 390px />          /div>        /div>      /div>    /div>			/div> 		/div>	/div> /div>/div>		div idfws_6821973b71520  data-column-margindefault data-midnightdark  classwpb_row vc_row-fluid vc_row blog-main-section  stylepadding-top: 50px; padding-bottom: 0px; >div classrow-bg-wrap data-bg-animationnone data-bg-animation-delay data-bg-overlayfalse>div classinner-wrap row-bg-layer >div classrow-bg viewport-desktop  style>/div>/div>/div>div classrow_col_wrap_12 col span_12 dark left>	div stylemargin-top: -5%;  classvc_col-sm-12 wpb_column column_container vc_column_container col neg-marg no-extra-padding inherit_tablet inherit_phone   data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >			div classwpb_wrapper>				div idfws_6821973b71881 data-midnight data-column-margindefault classwpb_row vc_row-fluid vc_row inner_row blog-hending-section  style>div classrow-bg-wrap> div classrow-bg >/div> /div>div classrow_col_wrap_12_inner col span_12  left>	div  classvc_col-sm-8 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			h2 stylecolor: #0a0a0a;text-align: left classvc_custom_heading wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp >Last News from MetricNet/h2>		/div> 	/div>	/div> 	div  classvc_col-sm-4 view-mor-btn wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone    data-padding-posall data-has-bg-colorfalse data-bg-color data-bg-opacity1 data-animation data-delay0 >		div classvc_column-inner >		div classwpb_wrapper>			a classnectar-button large regular accent-color  regular-button  stylebackground-color: #a0ce4d;  hrefhttps://www.metricnet.com/category/news-and-press/ data-color-override#a0ce4d data-hover-color-overridefalse data-hover-text-color-override#fff>span>VIEW MORE/span>/a>		/div> 	/div>	/div> /div>/div>div classrow> div classpost-area col  span_12 col_last masonry material   data-ams data-remove-post-date data-remove-post-author data-remove-post-comment-number data-remove-post-nectar-love> div classposts-container data-load-animationperspective>          article idpost-81696 class masonry-blog-item post-81696 post type-post status-publish format-standard category-news-and-press>        div classinner-wrap animated>        div classpost-content>      div classcontent-inner>                a classentire-meta-link hrefhttps://www.metricnet.com/jeff-rumburg-of-metricnet-named-to-hdis-top-25-thought-leaders-list-for-2024/>span classscreen-reader-text>Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2024/span>/a>                span classmeta-category>a classnews-and-press hrefhttps://www.metricnet.com/category/news-and-press/>News and Press/a>/span>                div classarticle-content-wrap>                    div classpost-header>            h3 classtitle>a hrefhttps://www.metricnet.com/jeff-rumburg-of-metricnet-named-to-hdis-top-25-thought-leaders-list-for-2024/> Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2024/a>/h3>          /div>                    div classexcerpt>Jeff Rumburg, Managing Partner of MetricNet, LLC, has been selected as one of HDIs 2024 Top 25 Thought Leaders. This marks the seventh occasion that Mr. Rumburg has been selected…/div>div classgrav-wrap>a hrefhttps://www.metricnet.com/author/airizarry/>img altAngela Irizarry srchttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s70&dmm&rg srcsethttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s140&dmm&rg 2x classavatar avatar-70 photo height70 width70 />/a>div classtext>a hrefhttps://www.metricnet.com/author/airizarry/ relauthor>Angela Irizarry/a>span>January 15, 2024/span>/div>/div>        /div>!--article-content-wrap-->              /div>!--/content-inner-->            /div>!--/post-content-->        /div>!--/inner-wrap-->    /article>          article idpost-80943 class masonry-blog-item post-80943 post type-post status-publish format-standard category-news-and-press>        div classinner-wrap animated>        div classpost-content>      div classcontent-inner>                a classentire-meta-link hrefhttps://www.metricnet.com/metricnet-launches-groundbreaking-on-demand-benchmarks-for-service-desks-and-contact-centers/>span classscreen-reader-text>MetricNet Launches Groundbreaking On-Demand Benchmarks for Service Desks and Contact Centers/span>/a>                span classmeta-category>a classnews-and-press hrefhttps://www.metricnet.com/category/news-and-press/>News and Press/a>/span>                div classarticle-content-wrap>                    div classpost-header>            h3 classtitle>a hrefhttps://www.metricnet.com/metricnet-launches-groundbreaking-on-demand-benchmarks-for-service-desks-and-contact-centers/> MetricNet Launches Groundbreaking On-Demand Benchmarks for Service Desks and Contact Centers/a>/h3>          /div>                    div classexcerpt>Building on more than 30 years of expertise and benchmarking data, MetricNet, LLC has launched two new on-demand benchmarks – one for Service Desks and one for Contact Centers. These…/div>div classgrav-wrap>a hrefhttps://www.metricnet.com/author/airizarry/>img altAngela Irizarry srchttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s70&dmm&rg srcsethttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s140&dmm&rg 2x classavatar avatar-70 photo height70 width70 />/a>div classtext>a hrefhttps://www.metricnet.com/author/airizarry/ relauthor>Angela Irizarry/a>span>November 6, 2023/span>/div>/div>        /div>!--article-content-wrap-->              /div>!--/content-inner-->            /div>!--/post-content-->        /div>!--/inner-wrap-->    /article>          article idpost-78470 class masonry-blog-item post-78470 post type-post status-publish format-standard category-news-and-press>        div classinner-wrap animated>        div classpost-content>      div classcontent-inner>                a classentire-meta-link hrefhttps://www.metricnet.com/metricnet-launches-captivating-new-podcast-series-for-it-service-and-support-professionals/>span classscreen-reader-text>MetricNet Launches Captivating New Podcast Series for IT Service and Support Professionals/span>/a>                span classmeta-category>a classnews-and-press hrefhttps://www.metricnet.com/category/news-and-press/>News and Press/a>/span>                div classarticle-content-wrap>                    div classpost-header>            h3 classtitle>a hrefhttps://www.metricnet.com/metricnet-launches-captivating-new-podcast-series-for-it-service-and-support-professionals/> MetricNet Launches Captivating New Podcast Series for IT Service and Support Professionals/a>/h3>          /div>                    div classexcerpt>INCLINE VILLAGE, NV, UNITED STATES, June 12, 2023/EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel…/div>div classgrav-wrap>a hrefhttps://www.metricnet.com/author/airizarry/>img altAngela Irizarry srchttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s70&dmm&rg srcsethttps://secure.gravatar.com/avatar/a12470b9310b6e3e9b06bc421d74a609047f84bbea74dbc5ebf12aff4f502eeb?s140&dmm&rg 2x classavatar avatar-70 photo height70 width70 />/a>div classtext>a hrefhttps://www.metricnet.com/author/airizarry/ relauthor>Angela Irizarry/a>span>June 12, 2023/span>/div>/div>        /div>!--article-content-wrap-->              /div>!--/content-inner-->            /div>!--/post-content-->        /div>!--/inner-wrap-->    /article>        /div>!--/posts container-->          /div>!--/post area-->  /div>			/div> 		/div>	/div> /div>/div>		/div>	/div>	/div>div idfooter-outer stylebackground-image:url(https://www.metricnet.com/wp-content/uploads/2022/07/footer-img.png); 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Domain > www.metricnet.com

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