Domain > www.customermonitor.com

More information on this domain is in AlienVault OTX

Whois

Property	Value
Name	Chris Pescott
Organization	Perceptive Customer Monitor
Email	cadell@perceptive.co.nz
Address	PO Box 303295 North Harbour
Zip Code	0751
City	Auckland
Country	NZ
Phone	+64.099695765
Fax	+64.099695766
NameServer	ns2.freeparking.co.nz
Created	2000-03-06 23:55:05
Changed	2016-06-26 08:29:33
Expires	2018-03-06 00:00:00
Registrar	Register.com, Inc.

DNS Resolutions

Date	IP Address
2016-08-30	63.238.216.225 (ClassC)
2016-11-19	204.93.46.26 (ClassC)
2017-03-11	23.62.239.90 (ClassC)
2017-10-23	96.17.148.240 (ClassC)
2024-11-18	199.60.103.226 (ClassC)

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width80 captionfalse>/p>p>Customer experience management made simple/p>                    /div>                                    /div>            /div>        /div>    /div>/section>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-4 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget  style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1530575063816139 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module style data-hs-cos-general-typewidget data-hs-cos-typemodule>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-5 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget  style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1660020639060485 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module style data-hs-cos-general-typewidget data-hs-cos-typemodule>div classvideo_and_text>  div classvideo_area>            div classsquareVideo>                          div classhs-video-widget data-hsv-embed-idca90078f-2487-4146-aa3a-1c783839736d>  div classhs-video-container stylemax-width: 1920px; margin: 0 auto;>    div classhs-video-wrapper styleposition: relative; height: 0; padding-bottom: 56.25%>      iframe data-hsv-srchttps://play.hubspotvideo.com/v/382908/id/80913249705?play_button_colorffffff referrerpolicyorigin sandboxallow-forms allow-scripts allow-same-origin allow-popups allowautoplay; fullscreen; styleposition: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial titleHubSpot Video loadinglazy data-hsv-id80913249705 data-hsv-play-button-colorffffff data-hsv-width1920 data-hsv-height1080 data-hsv-full-widthfalse>/iframe>    /div>  /div>/div>        /div>            div classretacngleVideo>                          div classhs-video-widget data-hsv-embed-id8edec021-a74f-46b5-beed-d9b053ab734e>  div classhs-video-container stylemax-width: 1400px; margin: 0 auto;>    div classhs-video-wrapper styleposition: relative; height: 0; padding-bottom: 85.71%>      iframe data-hsv-srchttps://play.hubspotvideo.com/v/382908/id/69399760455?play_button_colorffffff referrerpolicyorigin sandboxallow-forms allow-scripts allow-same-origin allow-popups allowautoplay; fullscreen; styleposition: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial titleHubSpot Video loadinglazy data-hsv-id69399760455 data-hsv-play-button-colorffffff data-hsv-width1400 data-hsv-height1200 data-hsv-full-widthfalse>/iframe>    /div>  /div>/div>        /div>        div classhs-video-placeholder>      div classhs-video-placeholder__inner>        p classhs-video-placeholder__title>No video selected/p>        p classhs-video-placeholder__description>Select a video type in the sidebar./p>      /div>    /div>        /div>  div classtext_area>    div classtext_title>      h2>What is span>Customer Monitor/span>?/h2>    /div>        div classtext_description>      h>p>span data-contrastauto>Customer Monitor is a fully-managed customer experience management platform developed by Perceptive./span>span data-contrastauto> /span>span data-ccp-props{"134233117":false,"134233118":false,"335559738":0,"335559739":0}> /span>/p>p>span data-contrastauto>Through regular short surveys, Customer Monitor automatically collates and analyses customer feedback to uncover important themes and trends. These results are accessible through an intuitive interactive dashboard. /span>span data-contrastauto> /span>span data-ccp-props{"134233117":false,"134233118":false,"335559738":0,"335559739":0}> /span>/p>p>span data-contrastauto>Behind Customer Monitor is a team of dedicated customer experience experts. They combine innovative research methodologies, strategic know-how, and change management approaches to deliver customer experience programmes that match the/span>span data-contrastauto> right measures to the right moments in your customer journey./span>/p>p>span>a classcta_button wow bounce cta-primary hrefhttps://www.perceptive.co.nz/customer-retention-software-free-demo stylevisibility: visible; animation-name: bounce; titleBook a Customer Monitor Demo relnoopener target_blank>BOOK DEMO/a> /span>/p>/h>    /div>     /div>/div>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-6 >div classrow-fluid >div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-7 >div classrow-fluid >section idmain_section classhistory-timeline clearfix>div classcontainer>div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-8 >div classrow-fluid >div classspan12 widget-span widget-type-cell lead-section__content wow fadeInLeft data-wow-duration0.5  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-9 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget widget-type-header--home style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1529961098542452 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-header style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1529961098542452_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_header style data-hs-cos-general-typewidget data-hs-cos-typeheader>h2>Why span>Customer Monitor/span>?/h2>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-10 >div classrow-fluid >div classspan6 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w6>div classrow-fluid-wrapper row-depth-2 row-number-1 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1529961137397457 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1529961137397457_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Net Promoter Score/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>At the heart of Customer Monitor is the /span>/span>span data-contrastnone xml:langEN-GB langEN-GB>span>Net Promoter Score/span>span>,/span>/span>span data-contrastnone xml:langEN-GB langEN-GB>span> a /span>span>globally-recognised/span>span> methodology that goes beyond customer satisfaction to measure advocacy, which is strongly linked to customer loyalty and trust. High levels of advocacy are associated /span>span>with growing brands, particularly with the rising prevalence of e-word-of-mouth. /span>/span>span data-contrastnone xml:langEN-NZ langEN-NZ>span> /span>/span>span> br>/span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-2 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1529961141269459 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1529961141269459_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Identify strengths and weaknesses/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>Customer Monitor /span>span>a/span>span>nalyse/span>span>s/span>span> /span>span>customer /span>span>feedback to identify and track key themes that are positively or negatively impacting your customer experience—and to what extent. This allows you to pinpoint and prioritise areas for improvement. /span>/span>span data-contrastnone xml:langEN-NZ langEN-NZ>span> /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-3 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_15299622873772008 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_15299622873772008_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Identify and save at-risk customers/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>Customer Monitor’s /span>span>MARC/span>span> feature notifies relevant team members of an at-risk customer and allows you to track and manage the resolution process. This empowers your team to close the loop on issues before they escalate into problems and damage your brand’s reputation. /span>/span>span data-contrastnone xml:langEN-NZ langEN-NZ>span> /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-4 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1655865333221646 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1655865333221646_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Discover trends. See the impact/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>Customer Monitor /span>span>track/span>span>s/span>span> key /span>span>customer experience /span>span>metrics over time/span>span>, allowing important trends to be uncovered/span>span> as well as/span>span> showing the impact of any changes introduced. /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-5 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1655865376512702 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1655865376512702_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Customer data is protected and secure/h3>p>span>Perceptive is /span>span>an/span>span> ISO 27001 /span>span>accredited/span>span>, meaning Customer Monitor meets the highest global standards for information security management. This standard of data security and process allows us to securely host and protect customer data./span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->div classspan6 widget-span widget-type-cell  style data-widget-typecell data-x6 data-w6>div classrow-fluid-wrapper row-depth-2 row-number-6 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_15299622947802012 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_15299622947802012_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Tailored insights/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>The Net Promoter Score is just one lens you can use to measure customer experience. Customer Monitor /span>span>support/span>span>s/span>span> a range of different question formats and complementary metrics, including satisfaction, customer effort, and retention likelihood. Our experts will work with you to deliver a programme that matches the right measures to the right customer touchpoints./span>/span>span data-contrastnone xml:langEN-NZ langEN-NZ>span> /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-7 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_15299622923912010 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_15299622923912010_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>Deeper understanding/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>V/span>span>iew /span>span>your survey /span>span>results by /span>span>key customer segments. For example, you can identify key themes and trends at a branch, territory, product, account manager level or any combination of. Our experts /span>span>will/span>span> work with you to determine the /span>span>views /span>span>most important to your business. /span>/span>span data-contrastnone xml:langEN-NZ langEN-NZ>span> /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-8 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1655865483380835 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1655865483380835_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>span data-contrastnone xml:langEN-GB langEN-GB>Simple and easy to use/span>/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>One of Customer Monitors biggest strengths is its simplicity. The platform is accessible across multiple devices and the dashboards are designed to be easy to use with information presented in a way that is simple for new users to digest and understand, making reporting a breeze./span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-2 row-number-9 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget ways-we-can-help-container style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1655865514746883 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_1655865514746883_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>img srchttps://www.customermonitor.com/hubfs/Perceptive_Website/Website_Assets/Logos/9-lines-navy.svg stylewidth: 60px; data-constrainedtrue alt9-lines-white title9-lines-white width60 captionfalse> br>h3>span data-contrastnone xml:langEN-GB langEN-GB>CRM integration/span>/h3>p>span data-contrastnone xml:langEN-GB langEN-GB>span>Customer Monitor has /span>span>an/span>span> API m/span>span>eaning it can integrate with most CRM/span>span>s to accommodate a /span>span>two-way flow of data. /span>/span>span data-ccp-props{}> /span>/p>/span>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>/section>/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-1 >div classrow-fluid >section classtestimonials-quotes stylebackground-image: url(https://www.customermonitor.com/hubfs/Website_Files/Static_Images/CX-quotes.jpg);>    div classtestimonial-mask>/div>    div classslick-container>    div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-2 >div classrow-fluid >div classspan12 widget-span widget-type-cell header-for-cm style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-3 >div classrow-fluid >div classspan12 widget-span widget-type-header widget-type-header--home header-for-cm style data-widget-typeheader data-x0 data-w12>div classcell-wrapper layout-widget-wrapper>span idhs_cos_wrapper_module_1484058732892188 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_header style data-hs-cos-general-typewidget data-hs-cos-typeheader>h2>span>What/span> our clients say/h2>/span>/div>!--end layout-widget-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-4 >div classrow-fluid >div classslick-testimonial-quotes>div classspan12 widget-span widget-type-custom_widget slider-for-cm style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1653361998073159 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module style data-hs-cos-general-typewidget data-hs-cos-typemodule>div classswiper perceptiveSwiperTestimonialSlide>  div classswiper-wrapper>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“/span>/span>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun>The speed and input we get is fantastic nothing /span>span data-ccp-charstylenormaltextrun>is/span>span data-ccp-charstylenormaltextrun> ever a trouble either. The insights are of great value to our business direction.”/span>/span>/div>        div classperson>          img src>          h4>Steel and Tube /h4>          p>Steel and Tube/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“Excellent easy to use platform that provides valuable insights.”/span>/span>/div>        div classperson>          img src>          h4>Triton Hearing/h4>          p>Triton Hearing/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“We have been using Customer Monitor for multiple years to provide support not just for our business in NZ but globally. The team are highly responsive, solution focused and a good bunch to deal with. This is my business and I want to work with people who can help us be better and the team at Perceptive are doing that.”/span>/span>/div>        div classperson>          img src>          h4>Salt/h4>          p>Salt/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“Visually great platform, easy to use, great insights, able to be adapted / personalised to your organisation. Great customer service.”/span>/span>/div>        div classperson>          img src>          h4>The Instillery/h4>          p>The Instillery/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“It is the /span>span data-ccp-charstylenormaltextrun>most simple/span>span data-ccp-charstylenormaltextrun> solution for gauging customer satisfaction that I have come across. It is /span>span data-ccp-charstylenormaltextrun>really easy/span>span data-ccp-charstylenormaltextrun> to see trends and act on them quickly.”/span>/div>        div classperson>          img src>          h4>Tongariro River Rafting/h4>          p>Tongariro River Rafting/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“The platform and the support from the team is great. We find it very useful, and we are /span>span data-ccp-charstylenormaltextrun>definitely keen/span>span data-ccp-charstylenormaltextrun> to continue using it for more of our customers.”/span>/div>        div classperson>          img src>          h4>EcoLab/h4>          p>EcoLab/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“The platform is easy to navigate and gives us great visibility to how our customers rate us as a business.”/span>/span>/div>        div classperson>          img src//685080.fs1.hubspotusercontent-na1.net/hubfs/685080/IMG-TurboSodium/Sodium%20v2/12.png>          h4>Viridian Glass/h4>          p>Viridian Glass/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“The Customer Monitor tool is very comprehensive with valuable information collation.  The Perceptive team are very helpful friendly and quick to provide support. Perceptive have offered us the ability to customise the way we use the survey links to suit our business model.”/span>/span>/div>        div classperson>          img src>          h4>AKS Industries/h4>          p>AKS Industries/p>        /div>      /div>    /div>        div classswiper-slide>      div classtestimonial-box>        div classtestimonial-quote show-quotes>span data-contrastnone xml:langEN-GB langEN-GB>span data-ccp-charstylenormaltextrun data-ccp-charstyle-defn{"ObjectId":"4d705893-05d0-43e5-8a05-81552f813204|19","ClassId":1073872969,"Properties":469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"}>“Just brilliant people to work with. Survey looks good and the feedback we have been getting from Members is so valuable to us.”/span>/span>/div>        div classperson>          img src//685080.fs1.hubspotusercontent-na1.net/hubfs/685080/IMG-TurboSodium/Sodium%20v2/12.png>          h4>UniMed/h4>          p>UniMed/p>        /div>      /div>    /div>      /div>  div classswiper-button-next>/div>  div classswiper-button-prev>/div>  div classswiper-pagination>/div>/div>/div>/div>!--end widget-span -->     /div>/div>!--end row-->/div>!--end row-wrapper -->/div>!--end widget-span -->    /div>/section>/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-5 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget  style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_1658974224551114 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module style data-hs-cos-general-typewidget data-hs-cos-typemodule>div classcase-study-section>  div classcastStudy-container>    div classflex-container>            div classflexClass case-study>        h3>          Case study: Salt        /h3>        div classbackground-images image stylebackground-image: url(https://www.customermonitor.com/hubfs/Website_Files/Static_Images/case-study_Salt.jpg)>                /div>        div classcollapsible-button>                 img srchttps://www.customermonitor.com/hubfs/Website_Files/Static_Images/scroll-right_white.png>        /div>        div classtext stylepointer-events: none;>          div classdescriptionText>            p>Salt is a leading digital recruitment agency started in 2003 by sibling duo Jacqui and Shaun Barratt. In the years since, it has grown beyond its New Zealand beginnings to over 260 staff in 15 locations across the world. However, staying connected to customers and employees as you grow into a global company is no easy task./p>p>“As we matured, we started to appreciate that we couldn’t get across all the feedback and couldn’t be everywhere to collect it first-hand,” says CEO and Founder, Jacqui Barratt./p>p>Using Perceptive’s enterprise-level customer experience management platform, Customer Monitor, Salt is able to track their Net Promoter Score (NPS) and gather vital feedback from client and candidate alike./p>p>Today, Salt’s Voice of Customer programme permeates the business, empowering employees at all levels. As a result, Salt now has high levels of customer advocacy and loyalty in all its offices around the world./p>          /div>        /div>      /div>            div classflexClass case-study>        h3>          Case study: Kotahi        /h3>        div classbackground-images image stylebackground-image: url(https://www.customermonitor.com/hubfs/Website_Files/Static_Images/case-study_Kotahi.jpg)>                /div>        div classcollapsible-button>                 img srchttps://www.customermonitor.com/hubfs/Website_Files/Static_Images/scroll-right_white.png>        /div>        div classtext stylepointer-events: none;>          div classdescriptionText>            p>Kotahi, New Zealand’s largest containerized exporter is integral to New Zealand’s export and import sectors. In 2018, Kotahi decided to reassess how they measured customer experience./p>p>For that, Kotahi turned to Perceptive./p>p>“We wanted to know where Kotahi’s competitive advantage was,” says Josh Hosking, General Manager of Kotahi’s Customer team./p>p>With Perceptive at their side, Kotahi set up a Voice of Customer programme that included a Net Promoter Score (NPS) survey with additional questions to drill into and understand the specific pain points of Kotahis customers./p>p>Empowered with customer insights, Kotahi has seen a significant turnaround in their NPS, which is now well above the industry average./p>p>“We’ve moved our dial from not being an NPS market leader to being em>the/em> market leader in our July 2020 NPS survey,” says Josh./p>          /div>        /div>      /div>            div classflexClass case-study>        h3>          Case study: Ray White        /h3>        div classbackground-images image stylebackground-image: url(https://www.customermonitor.com/hubfs/Website_Files/Static_Images/case-study_RayWhite.jpg)>                /div>        div classcollapsible-button>                 img srchttps://www.customermonitor.com/hubfs/Website_Files/Static_Images/scroll-right_white.png>        /div>        div classtext stylepointer-events: none;>          div classdescriptionText>            p>span>Ray White is a name synonymous with the property and real estate industry in Australia and New Zealand. But to keep building their brand, they needed to make their business customer centric. With that goal Ray White set out to u/span>nderstand their customers better, become a leader in customer experience, and achieve and sustain a consistently high Net Promoter® Score (NPS®)./p>p>span>In answer, Perceptive created an advanced two-stage customer experience programme, specifically designed for Ray White, which consisted of an NPS survey through Customer Monitor and an employee reward /span>programme./p>p>Within three months, Ray White saw a 95 per cent uptake across the business and over 30 per cent growth in their NPS./p>p>Today, Ray White maintains  a world-class NPS between +75 and +79 (aspan> world class score is considered anything above 50)./span>/p>          /div>        /div>      /div>          /div>  /div>/div>/div>/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-6 >div classrow-fluid >div classspan12 widget-span widget-type-cell pricing-main-section style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-7 >div classrow-fluid >section classpricing-box__container center-big container>div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-8 >div classrow-fluid >div classspan12 widget-span widget-type-header widget-type-header--home style data-widget-typeheader data-x0 data-w12>div classcell-wrapper layout-widget-wrapper>span idhs_cos_wrapper_module_152996972574112365 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_header style data-hs-cos-general-typewidget data-hs-cos-typeheader>h2>How does your businessbr>span>measure up?/span>/h2>/span>/div>!--end layout-widget-wrapper -->/div>!--end widget-span -->/div>!--end row-->/div>!--end row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-9 >div classrow-fluid >div classspan12 widget-span widget-type-custom_widget  style data-widget-typecustom_widget data-x0 data-w12>div idhs_cos_wrapper_module_152996971205012358 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text style data-hs-cos-general-typewidget data-hs-cos-typemodule>span idhs_cos_wrapper_module_152996971205012358_ classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text style data-hs-cos-general-typewidget data-hs-cos-typerich_text>p>Learn where your business stands in comparison to your competition with our regularly updated NPS Industry Benchmark Reports./p>a classcta_button wow bounce resource-categories__element     animated animated hrefhttps://www.perceptive.co.nz/net-promoter-score-benchmarks-new-zealand stylevisibility: visible; animation-name: bounce; titleNZ Download Now relnoopener>NZ Download Now/a>br>br>a classcta_button wow bounce resource-categories__element     animated animated hrefhttps://www.perceptive.co.nz/net-promoter-score-benchmarks-australia stylevisibility: visible; animation-name: bounce; titleAU Download Now 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row-wrapper -->div classrow-fluid-wrapper row-depth-1 row-number-1 >div classrow-fluid >div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-2 >div classrow-fluid >section classfooter>div classcontainer>div classspan12 widget-span widget-type-cell  style data-widget-typecell data-x0 data-w12>div classrow-fluid-wrapper row-depth-1 row-number-3 >div classrow-fluid >div classspan12 widget-span widget-type-text copy style data-widget-typetext data-x0 data-w12>div classcell-wrapper layout-widget-wrapper>span idhs_cos_wrapper_module_147567134718211 classhs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_text style data-hs-cos-general-typewidget data-hs-cos-typetext>© Perceptive Group Limited 2024 | Part of Clemenger UnLtd. 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Subdomains

Date	Domain	IP
blog.customermonitor.com	2015-03-19	198.47.108.89
info.customermonitor.com	2015-03-23	198.47.108.75
www.customermonitor.com	2024-11-18	199.60.103.226

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Domain > www.customermonitor.com

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