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Domain > unileversl.support.tradeshift.com
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Date
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2022-03-29
52.19.240.125
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2025-10-07
52.19.165.152
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HTTP/1.1 200 OKServer: tradeshiftDate: Tue, 07 Oct 2025 02:57:21 GMTContent-Type: text/html; charsetUTF-8Referrer-Policy: strict-origin-when-cross-originCache-Control: private, must-revalidatePragma: no-cacheExpires: -1Set-Cookie: XSRF-TOKENr9BzJwjS8We8slJG10VfJXuJ3XBuWzzjG9uVxQVi; expiresTue, 07 Oct 2025 06:57:21 GMT; Max-Age14400; path/; domain.tradeshift.com; secureSet-Cookie: supportapp_sessionq8dXjaOStM3rB58ZH23m1LZBJowvur6zeP7RnZ4W; expiresTue, 07 Oct 2025 06:57:21 GMT; Max-Age14400; path/; domain.tradeshift.com; secure; httponlyX-Content-Security-Policy: frame-ancestors self *.tradeshift.com support.eu-west-1.test.stability.tradeshift.net *.eu-west-1.test.stability.tradeshift.netContent-Security-Policy: frame-ancestors self *.tradeshift.com support.eu-west-1.test.stability.tradeshift.net *.eu-west-1.test.stability.tradeshift.netX-Xss-Protection: 1; modeblockX-Content-Type-Options: nosniffStrict-Transport-Security: max-age31536000; includeSubDomains; preloadVary: Accept-EncodingTransfer-Encoding: chunked !doctype html>html langen-us classhome support-app>head> meta namecsrf-token contentr9BzJwjS8We8slJG10VfJXuJ3XBuWzzjG9uVxQVi> !-- Global site tag (gtag.js) - Google Analytics --> script async srchttps://www.googletagmanager.com/gtag/js?idUA-10953005-22>/script> script> window.dataLayer window.dataLayer || ; 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elem.innerHTML encoded; return elem.value; } jQuery(document).ready(function () { ts.ui.TopBar.title( ); ts.ui.TopBar.buttons( { label: decodeHtml(Login), type: ts-secondary, onclick: function () { window.location.href https://go.tradeshift.com/#/Tradeshift.Support/?domainunileversl; } }, { //label: decodeHtml(Language), icon: ts-icon-discovery, type: ts-tertiary, id:language-selector, name:language-selector, onclick: function () { languageSelector(); } } ); }); window.languageSelectorTitle Language; window.lpLanguages {id:1,locale:da,name:Dansk},{id:2,locale:de,name:Deutsch},{id:3,locale:en-us,name:English},{id:4,locale:es,name:Espa\u00f1ol},{id:5,locale:fr,name:Fran\u00e7ais},{id:6,locale:it,name:Italiano},{id:7,locale:hu,name:Magyar},{id:8,locale:nl,name:Nederlands (Dutch)},{id:9,locale:pl,name:Polski (Polish)},{id:10,locale:fi,name:Suomi (Finnish)},{id:11,locale:sv,name:Svenska},{id:18,locale:en-gb,name:English (UK)},{id:19,locale:pt-br,name:Portugu\u00eas (Brasil)},{id:20,locale:ja,name:\u65e5\u672c\u8a9e},{id:21,locale:zh-cn,name:\u7b80\u4f53\u4e2d\u6587},{id:41,locale:pt,name:Portugu\u00eas},{id:48,locale:no,name:Norsk},{id:49,locale:zh-tw,name:\u7e41\u4f53\u4e2d\u6587},{id:50,locale:ro,name:Rom\u00e2n\u0103},{id:63,locale:sk,name:Slovak},{id:70,locale:cs,name:\u010ce\u0161tina},{id:71,locale:ko,name:Korean}; window.ts_version_id 1; /script> !-- Hotjar Tracking Code for https://tradeshift.com --> script> (function(h,o,t,j,a,r){ h.hjh.hj||function(){(h.hj.qh.hj.q||).push(arguments)}; h._hjSettings{hjid:240696,hjsv:6}; ao.getElementsByTagName(head)0; ro.createElement(script);r.async1; r.srct+h._hjSettings.hjid+j+h._hjSettings.hjsv; a.appendChild(r); })(window,document,https://static.hotjar.com/c/hotjar-,.js?sv); /script>/head>body anonymous>script> $(document).ready(function () { window.translationResults {atsNews:Introducing two new tabs in the Agent Ticketing System that improve your ability to manage Support tickets.\nul>\nli>b>My Tickets Needing Action\/b> are all tickets you have requested that need information from you or your action.\/li>\nli>b>Seller Tickets Needing Action\/b> are tickets that your sellers have requested that need information or action from you for resolution.\/li>\n\/ul>\n ,onboardingATSnews:Introducing a new tab in the Agent Ticketing System that improve your ability to manage Support tickets.\nul>\nli>b>My Tickets Needing Action\/b> are all tickets you have requested that need information from you or your action.\/li>\n\/ul>,newRequestL1Selector:Select the Tradeshift area,newRequestL2Selector:Select the category that best describes the issue,newRequestL3Selector:Select the problem type or request,newRequestL4Selector:Select detailed description (optional),defaultPageTitle:Unilever India & Sri Lanka Support,defaultTSGoPageTitle:Unilever India & Sri Lanka Support,customerPageTitle:Welcome to Unilever India & Sri Lanka\u2019s Tradeshift Network,customerPageTitleForContent::subdomain - :content,customerPageTitleForKnowledgeBase:Unilever India & Sri Lankas knowledge base,customerPageTitleForNewRequest:Unilever India & Sri Lanka - New request,pageMetaDescription:Unilever India & Sri Lanka Tradeshift Invoicing platform. Tradeshift, allows suppliers to seamlessly submit invoices and communicate with buyers.,login:Login,invalidUserOrPassword:Login failed: Invalid email or password.,activate_account:Activate your account,language:Language,welcome:Welcome to Tradeshift Support,scrollerTitle:Learn more,webinar:Webinars,requests:Assistance,community:Community,elearning:eLearning,developers:Developers,quickstart:Getting Started,knowledgebase:Knowledge Base,platformintegration:Integration,searchBarPlaceholder:How can we help?,searchBarPlaceholderLoggedin:How can we help, ?,topQuestions:Top questions from invited Unilever India & Sri Lanka connections ,topQuestionsGo:Top questions from Unilever India & Sri Lanka users,topQuestionsSupplier:Top questions from Unilever India & Sri Lanka connections ,topQuestionsEmployee:Top questions from Unilever India & Sri Lanka employees ,videoNotSupported:Oh no! It looks like your browser does not support the video tag.,searchInProgress:Searching ...,searchNoResultV2:Hmm... We couldnt find anything. Care to rephrase your question?,emailChangeHeadline:Should someone else be reading this? ,emailChangeSubline:If you are receiving account activation emails from Tradeshift, but wish to direct these emails to someone else in your organization, please fill out and submit the form below:,emailChangeCompanyName:Your Company name,emailChangeCurrentEmail:Current recipient (email),emailChangeNewEmail:New recipient (email),emailChangeSubmit:Submit email change request,pageSectionsannouncements1:Announcements,pageSectionsAnnounceSubs:Subscribe,pageSectionsAnnounceUnSubs:Unsubscribe,pageSectionshighest_rated1:Highest Rated,pageSectionsmost_viewed1:Most Viewed,pageSectionsrecently_updated1:Recently Updated,pageSectionsannouncements2:Announcements,pageSectionshighest_rated2:Highest Rated by active suppliers,pageSectionsmost_viewed2:Most Viewed by active suppliers,pageSectionsrecently_updated2:Recently Updated,pageSectionsannouncements3:Announcements,pageSectionshighest_rated3:Highest Rated by active employees,pageSectionsmost_viewed3:Most Viewed by active employees,pageSectionsrecently_updated3:Recently Updated,pageSectionsCusannouncements1:Announcements,pageSectionsCushighest_rated1:Highest Rated by Unilever India & Sri Lanka suppliers,pageSectionsCusmost_viewed1:Most Viewed by invited Unilever India & Sri Lanka suppliers,pageSectionsCusrecently_updated1:Recently Updated,pageSectionsCusannouncements2:Announcements,pageSectionsCushighest_rated2:Highest Rated by active Unilever India & Sri Lanka suppliers,pageSectionsCusmost_viewed2:Most Viewed by active Unilever India & Sri Lanka suppliers,pageSectionsCusrecently_updated2:Recently Updated,pageSectionsCusannouncements3:Announcements,pageSectionsCushighest_rated3:Highest Rated by Unilever India & Sri Lanka employees,pageSectionsCusmost_viewed3:Most Viewed by Unilever India & Sri Lanka employees,pageSectionsCusrecently_updated3:Recently Updated,kbMenuDocumentationSectionsTS:Tradeshift Documentation,kbMenuDocumentationSectionsTSGo:Tradeshift Go Documentation,kbMenuDocumentationSectionsCust:Unilever India & Sri Lanka Documentation,kbWelcomeMessageInvitedSupplier:Welcome to our knowledge base! Create an account and take a look around! If you already have an account, please login so we can provide an experience customized just for you!,kbWelcomeMessageActiveSupplier:Welcome to our new knowledge base! Learn how to send an invoice, get the most out of your Tradeshift account, or just find quick answers to your questions. Take a look around!,kbWelcomeMessageActiveEmployee:Welcome to our new knowledge base! Become a Tradeshift expert, learn how to optimize your account, or just find quick answers to your questions. Take a look around!,requestServiceItemMessage:Service requests are created from the Service Book. Do you want to open the Service Book?,serviceBook:Service Book,requestAccept:Yes,requestCancel:No,articleMeta:Created on :created_date; Last updated on :updated_date,articleVoteQuestion:, did you find this article helpful?,articleVoteStats::positive_votes people found this helpful.,articleVoteCasted:Thank you for the feedback, !,articleVoteCastError:Oh no! Something went wrong while posting your feedback. Could you please try again?,articleVoteAlreadyCast:Thank you for your earlier feedback!,articleVoteAlreadyCastP:We are constantly working to improve your experience, and we rely on your feedback. Thank you!,articleVoteFeedbackText:We\u2019re listening! Please tell us how we can improve:,articleVoteFeedbackInterviewHead:Can Tradeshift contact you about your feedback?,articleVoteFeedbackInterviewYes:Yes,articleVoteFeedbackInterviewNo:No,articleVoteFeedbackSubmit:Submit Feedback,articleVoteFeedbackTextLimit:out of 350 characters used,articleRelatedArticleTitle:Related Articles,articleVoteSubmitProcessing:Casting your vote - Please wait ...,articleSearchRelatedArticles:Searching for related articles ...,articleSearchRelatedArticlesNone:Couldnt locate any related article,articleReasonForFeedback:I am leaving feedback about:,articleReasonIsArticle:The article,articleReasonIsFeature:The feature,articleReasonForFeedbackError:Please specify if the feedback is about the feature or article,requestStatusNew:Awaiting to be assigned,requestStatusOpen:Awaiting Tradeshifts response,requestStatusPending:Awaiting your input,requestStatusHold:Request On-Hold,requestStatusSolved:Request Solved,requestStatusClosed:Request Closed,requestNew:New Request,requestsOwned:Your requests,requestsCcd:Requests you are CCd on,requestsOwnedHistory:Loading your previous tickets ...,requestTitle:Request #:ticket_number,requestProperties:Request properties,requestTicketingWorkflow:Ticketing workflow:,requestCreatedAt:Created at:,requestUpdatedAt:Last updated at:,requestRequester:Requester:,requestAssignee:Assignee:,requestUnassigned:Unassigned,requestCollaborators:Collaborators:,requestAllAttachments:All attachments:,requestCommentAttachments:Attachment(s):,requestNewComment:New comment,requestNewCommentClosedLabel:Should we close the request?,requestNewCommentClosedCheckbox:Yes. With this comment consider this request solved.,requestNewCommentSubmit:Submit,requestNewCommentClosed:You cannot comment on closed requests.,requestNewCommentSuccess:New ticket comment was successfully created.,requestNewInternalCommentFail:This internal comment wont be processed as its not a customer ticket.,requestCommentHistory:Previous comments (comments listed starting with the most recent),requestTicketFollowUp:Create follow up ticket,ratingScoreObjectTitle:Experience Rating,ratingScoreObjectNote:Tell us about your experience! Please note, this feedback is strictly about your experience with Tradeshift support.,submittedRatingScoreTitle:Experience Rating submitted: ,submittedRatingScoreEdit: Edit rating,newRatingScoreLabel:We are always looking for ways to improve. The more detailed you are, the better!,newRatingScore_good: Im satisfied,newRatingScore_bad: Im not satisfied,newRatingScoreProcessing:Thank you for your feedback ... We are saving your Experience Rating now. Please wait...,newRequestTitle:New Request,newRequestRequesterName:Your Name,newRequestRequesterEmail:Your Email Address,newAgentRequestRequesterName:Name,newAgentRequestRequesterEmail:Email Address,newRequestSubjectCollaborators:Collaborators (CCs - email addresses),newRequestCollaboratorsInfo1:Please provide the email addresses with comma , separated,newRequestClassL1:Request type *,newRequestClassL1Select:Select the request type,newRequestClassL2:Regarding service \/ functionality *,newRequestClassL2Select:Select service\/functionality,newRequestClassL3:With \/ on action *,newRequestClassL3Select:Select action,new_request_note_title:Important note!,new_request_subject_title:Subject,new_request_hint_title:The following documentation might be addressing your request,new_request_description_title:Description,new_request_attachments_title:Attachment(s),new_request_info_1:Information requirements,new_request_info_2:All fields signaled with * (star) are required in order to submit your request,new_request_info_3:Request subject must be at least 10 characters long,new_request_info_4:Request description must be at least 100 characters long. Please be as detailed and descriptive as possible,new_request_info_5:You can add up to 10 attachments. 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Please be as detailed and descriptive as possible.,new_request_submit_success:Request successfully registered!,new_request_submit_processing:Submitting new comment - Please wait ...,new_request_submit_error:Oh no! Something went wrong. Please refresh the page and try again.,new_request_submit_error_completion_required:Please make sure you have completed all required fields.,newRequestSubmitCcValError:It seems like one of the email addresses entered in the CC field is not in a correct email format. Please correct it and try again.,newRequestSubmitSenderValError:It seems like your email address is not in a correct email format. Please correct it and try again.,requestEscalationTitle:Request Attention,requestEscalationDesc:This ticket has been waiting for an update from Tradeshift for a few days. If you wish to bring this ticket to the line managers attention, please click the button below.,requestEscalationButton:Notify Line Manager,requestEscalationPresent:Escalated on :escalationdate,EscDialSubmitTitle:Notify Line Manager,EscDialFormSubmitTitle:Request Attention,EscDialFormDesc:Please provide our line manager with any details necessary. Note: He or she will have full access to your ticket and the ticket history.,EscDialFormInputLabel:Your note (min 30 & max 250 characters),system_status_title:TRADESHIFT - System Status:,system_status_desc:The platform is experiencing some issues - we are very sorry about it. Our engineers are already working on stabilizing the system. If you would like to get live updates on the status please a hrefhttps:\/\/status.tradeshift.com\/ target_blank>subscribe on our status page here\/a>.,support_menu_agent_portal:Agent Ticketing System,support_menu_onboarding_portal:Onboarding Ticketing System,support_menu_tradeshift_support:Tradeshift Network Support,support_menu_supplier_support::customer_name Network Support,support_menu_employee_support::company_name Employee Support,footer_pp:Privacy Policy,footer_ts:Terms of Service,footer_tu:Terms of Use,footer_at:About Tradeshift,request_forward_disclaimer:I agree to have the following information submitted in a ticket to the aforementioned support ticketing system,request_forward_disclaimer_desc:The above information will be used to open a support ticket with the appropriate Tradeshift partner(s) in order to provide the best service possible. Please do not include any personal or private information.,ca_tool_title:Agent Ticketing System,ca_tool_title_ibx:IBX Platform Support,ca_tool_h_button:Help,ca_tool_h_title:Customer Agent Interface Documentation,pj_tool_h_title:How to use Fetch,ca_menu_ticket:Support Tickets,ca_menu_contacts:Contacts & Agents,ca_menu_stats:Support Analytics,ca_t_submenu_1:My Requests,ca_t_submenu_2:Followed,ca_t_submenu_3:Unassigned,ca_t_submenu_4:Your Companys tickets,ca_t_submenu_5:All Solved,ca_t_submenu_6:All Tickets,ca_t_submenu_7:Search,ca_t_submenu_8:Service Requests,ca_t_submenu_9:My Tickets Needing Action,ca_t_submenu_10:Seller Tickets Needing Action,ca_menu_servicebook:Service Book,ca_menu_logout:Logout,ca_t_submenu_button:Contact Support,ca_t_submenu_csv_download_button:Download Report,ca_t_table_label_status:Status,ca_t_table_label_priority:Priority,ca_t_table_label_1:ID,ca_t_table_placeholder_1:Search Request ID,ca_t_table_label_2:Subject,ca_t_table_placeholder_2:Search Request Subject,ca_t_table_label_3:Requester,ca_t_table_placeholder_3:Search Request Submitter,ca_t_table_label_4:Workflow,ca_t_table_label_9:On-Hold Type,ca_t_table_placeholder_4:Search Request Assignee,ca_t_table_placeholder_9:Search On Hold Type,ca_t_table_label_5:Group,ca_t_table_placeholder_5:Search Request Group,ca_t_table_label_6:Created,ca_t_table_label_7:Updated,ca_t_table_label_8:Requester country,ca_t_table_info_1: Total tickets ,ca_t_table_info_2:New %s - Open %s - Pending %s - On Hold %s - Solved %s - Closed %s,ca_t_back:Back to listing,ca_t_follow:Follow,ca_t_unfollow:Unfollow,ca_t_rating:This ticket been rated :rating, with comment: ,ca_t_tu_title:Your update,ca_t_tu_tab1:Public Reply,ca_t_tu_tab2:Internal Note,ca_t_tu_ibx_tab1:Your Reply,ca_t_tu_ibx_tab2:Replies,ca_t_tu_submit:Submit,ca_t_tu_close:Close,ca_t_tc_attachments:Attachments,ca_t_p_ptitle:Request Main Properties,ca_t_p_assignee:Assignee,ca_t_p_priority:Priority,ca_t_p_priority_label:Select request priority,ca_t_p_group:Ticketing Group,ca_t_p_group_label:Select ticketing Group,ca_t_p_requester:Requester,ca_t_p_ticketing_workflow:Ticketing workflow,ca_t_p_on_hold_type:On-Hold Type,ca_t_p_collaborators:Collaborators,ca_t_p_collab_update:Collaborators (Email addresses),ca_t_p_collab_update_info_t:Collaborators (CCs):,ca_t_p_collab_update_info_1:Must be entered as valid email addresses.,ca_t_p_collab_update_info_2:Separated by comma \,\,ca_t_p_ctitle:Request Classification,ca_t_p_cdescription:Description:,ca_t_p_ctype:Classification type,ca_t_p_cfunction:Functionality,ca_t_p_description:Description,ca_t_p_area:Tradeshift Area,ca_t_category:Category,ca_t_p_caside_title:Request Classification,ca_t_p_caction:Action,ca_t_p_dtitle:Matching Documentation,ca_t_p_atitle:Attachments on Request,ca_t_p_tab1:Ticket Info,ca_t_p_tab2:Extras,ca_t_p_update:Submit update,ca_t_p_saside_title:Submit with Status,ca_t_ch_tab1:All,ca_t_ch_tab2:Public Replies,ca_t_ch_tab3:Internal Notes,ca_t_p_s_new:New,ca_t_p_s_open:Open,ca_t_p_s_pending:Pending,ca_t_p_s_hold:Hold,ca_t_p_s_solved:Solved,ca_t_p_s_closed:Closed,ca_t_p_low:Low,ca_t_p_normal:Normal,ca_t_p_high:High,ca_t_p_urgent:Urgent,genericSpinner:Loading data ...,emptyTableAltContent:h1>No matching data found\/h1>,ca_t_search_tab_sp:Search amongst all tickets,ca_t_search_tab_sb:Search services,ca_t_search_tab_sn:Beside using free text search you can also do syntax based search.br>Syntaxes supported: assignee, requester, created, updated, solved, status, priority. Operators supported: , , >, , >, :, \ \, -, *. For more details on the syntax based search see our documentation.br>Syntax based search example query:\created>2012-07-17 status:open requester:\Jane Doe\,private_comment_email_head:Please do not reply to this email.br>b>Click the link bellow to access the ticket and reply.\/b>,anr_tabs_1:Requester,anr_tabs_2:Properties,anr_tabs_3:Type,anr_tabs_4:Categorization,anr_tabs_5:Content,anr_t1_t:Who is the requester?,anr_t1_l:Please identify the requester and collaborators (if any),anr_t1_r1:Me,anr_t1_r2:Someone else,anr_t1_ft_t:Follow ticket,anr_t1_ft_l:If you follow the ticket, you will receive notifications on updates and will have quick access to it.,anr_t2_t:Where should we post the request?,anr_t2_l:Where should we post the request and based on your current assessment with what priority?,anr_t2_ibx_t:What should the priority be?,anr_t2_ibx_l:Based on your current assessment what priority should this ticket have?,anr_t3_t:What type of request?,anr_t3_l:What type of request do you wish to create.,anr_t4_t:Where did it happen?,anr_t4_l:Where were you on the platform when the issue or question was formulated?,anr_t4_at:Related Action,anr_t4_al:What action did you perform on the previously selected location \/ service?,anr_t4_ap:Please select an action first,anr_t5_t:Request description,anr_t5_l:Please describe the request as detailed as possible.,anr_service_request:Service Request,anb_previous:Previous,anb_continue:Continue,request:Request,ai_tp_s:Status,ai_tp_status:New status of request,ai_tp_fs:Follow status updated!,ai_tp_saving_u:Saving update ...,ai_c_s_p:Search amongst contacts,ai_c_i_d:Please note that the agent image is synced from Tradeshift, or from Gravatar if user registered.,ai_c_n:Name,ai_c_de:Direct Email,ai_c_de_nt:Note,ai_c_de_nl:Name & Email synced from Tradeshift.,ai_c_be:Business Group Email,ai_c_p:Phone #,ai_c_r:Role,ai_c_c:City & Country,ai_c_a:Agent,ai_c_ad:Enable Agent Access,ai_c_update:Update,ai_c_delete:Delete,ai_ui_tab1:Table view,ai_ui_tab2:Cards view,ai_ui_tab3:Add Contact,ai_ui_tc1:Image,ai_ui_tc2:Name,ai_ui_tc2t:Search Name,ai_ui_tc3:Direct Email,ai_ui_tc_email:Email Address,ai_ui_tc3t:Search Direct Email,ai_ui_tc4:Business Group Email,ai_ui_tc4t:Search Business Email,ai_ui_tc5:Phone #,ai_ui_tc5t:Search Phone #,ai_ui_tc6:Role,ai_ui_tc6t:Search Role,ai_ui_tc7:Note,ai_ui_tc7t:Search Note,ai_ui_tc8:Agent Access,ai_ui_tc9:Last Login,ai_ui_tc10:Actions,ai_ui_tstats: contacts in total (,ai_ui_tstats1: agent, ,ai_ui_tstats2: email contacts),ai_ui_c_su:Saving \/ Updating data ...,ai_ui_c_su_s:Agent \/ Contact data has been successfully updated,ai_ui_db:Delete It,ai_ui_db_d1:This will permanently delete this contact.,ai_ui_db_d2:Are you absolutely sure you want to *permanently* delete this contact?!,ai_ui_d_p:Deleting agent\/contact ...,ai_ui_d_s:Agent \/ Contact data has been successfully deleted,ai_ui_c_assess_t_e:Contact via Email,ai_ui_c_assess_t_a:Has Agent Access,stat_t_no_of_tickets_created_this_week:# tickets Created this week,stat_t_no_of_tickets_created_each_week_yearly:Avg. # tickets Created \/week this year,stat_t_no_of_ticket_solved_this_week:# tickets Solved this week,stat_t_no_of_ticket_solved_each_week_yearly:Avg. # tickets Solved \/week this year,stat_t_tsr_score:Ticket Satisfaction Rating (TSR),stat_t_requester_avg_waiting_time:Requester waiting time avg. TS,stat_t_agent_avg_waiting_time:TS Agent waiting time avg.,stat_t_first_response_time_avg_this_week:First response time avg. this week,stat_t_first_response_time_avg_last_four_weeks:First response time avg. in last 4 weeks,stat_t_first_response_time_avg_overall:First response time avg. overall,stat_t_first_resolution_time_avg:First resolution time avg.,stat_t_second_resolution_time_avg:Second resolution time avg.,stat_t_third_resolution_time_avg:Third resolution time avg.,stat_t_full_resolution_time_avg:Full resolution time avg.,stat_t_count_1:Across,stat_t_count_2:tickets,stat_t_graph:Graph,stat_tsr_score:TSR Score,stat_overall_tsr_score:Overall TSR Score,stat_active_tickets:Active Tickets,stat_active_tickets_priority:Active Tickets By Priority,stat_overall_active_tickets:Overall Active Tickets,stat_first_response_active:First Response Time On Active Tickets,stat_first_resolution:First Resolution Time Avg.,stat_avg_wait_time:Avg. Waiting Time,stat_no_integrations_month:No. Integrations Completed This Month,follow_up_ticket_modal_title:Create follow up ticket,onboarding_tool_title:Onboarding Interface,onboarding_menu_ticket:Onboarding Tickets,table_of_content:Table of contents,TicketProprietiesUpdate_success:The ticket properties were successfully updated!,TicketStatusUpdate_success:The ticket status was successfully updated!,name_info_request:First name and Last name,update_user_credentials:Your name details are missing. Click a href\https:\/\/go.tradeshift.com\/#\/Tradeshift.SettingsLG\>here\/a> to update your user credentials on the Tradeshift platform!,session_expiration_message:Your session expired!,share_ticket_information_with_buyer:I give permission for Tradeshift to allow a buyer company to see the content of this ticket and track the progress, if it is related to my relationship or transactions with the buyer and such access would help the resolution efforts.,ca_t_p_ftr_title:Flag this request,ca_t_p_ftr_flag:Do you want to flag this ticket?,ca_t_p_ftr_f1:Escalation reason?,ca_t_p_ftr_f2:Escalation Note,ca_t_p_ftr_f3:Escalation date,ca_t_p_ftr_f4:Escalated by,ca_t_p_ftr_f1_opt1:Delay of response,ca_t_p_ftr_f1_opt2:Lack of response,ca_t_p_ftr_f1_opt3:Unresolved issues,ca_t_p_ftr_f1_opt4:Priority change,ca_t_p_ftr_f1_opt5:High business\/operational Impact,ca_t_p_ftr_f1_opt2_val2:lack_of_response,ca_t_p_ftr_f1_opt3_val3:unresolved_issues_,ca_t_p_ftr_f1_opt4_val4:priority_change,ca_t_p_ftr_f1_opt5_val5:high_business_operational_impact,ca_t_p_ftr_f4_opt1:INTERNAL,ca_t_p_ftr_f4_opt2:ATS,ca_t_p_ftr_f4_opt1_val1:internal,ca_t_p_ftr_f4_opt2_val2:ats,search_tradeshift_documentation:Results from the Tradeshift documentation,search_customer_documentation:Results from the :customerNames documentation,ats_analytics_support_snapshot_main_title:Customer Key Metrics,ats_analytics_support_snapshot_section_1_title:Tickets By Status,ats_analytics_support_snapshot_section_2_title:Tickets By Priority,ats_analytics_support_snapshot_current_active_tickets_title:Current Active Tickets,ats_analytics_support_snapshot_current_active_tickets_description:The cards below present a snapshot of your current active tickets by priority and status.br>New: Newly created tickets that have just been submitted.br>Open: Tickets that are requiring Tradeshift Support action. br>Pending: Tickets that are requiring the requestors action.br>On-Hold: Tickets that are On-Hold are pending Tradeshift Engineering or Professional Services or on hold based on buyer request.,ats_analytics_support_snapshot_tickets_created_title:Tickets Created,ats_analytics_support_snapshot_tickets_created_description:The metrics below display how many tickets were created. The first card displays Recent 90 days (0-90) and the next one displays Previous 90 days (91-180).,ats_analytics_support_snapshot_tickets_resolved_title:Tickets Resolved,ats_analytics_support_snapshot_tickets_resolved_description:The metrics below display how many tickets were resolved. The first card displays Recent 90 days (0-90) and the next one displays Previous 90 days (91-180).,ats_analytics_support_snapshot_response_time_title:Response Time,ats_analytics_support_snapshot_response_time_description:The metrics below display the average time between ticket creation and the first response from a Tradeshift Support agent in hours. The first card displays Recent 90 days (0-90) and the next one displays Previous 90 days (91-180). The averages displayed below is of the 90th percentile.,ats_analytics_support_snapshot_resolution_time_title:Resolution Time,ats_analytics_support_snapshot_resolution_time_description:The metrics below display the average time a ticket took to be resolved. The first card displays Recent 90 days (0-90) and the next one displays Previous 90 days (91-180). The averages displayed below is of the 90th percentile.,ats_analytics_support_snapshot_customer_satisfaction_title:Customer Satisfaction,ats_analytics_support_snapshot_customer_satisfaction_description:The metrics below display Customer Satisfaction data from the current and previous quarter. CSAT (Customer Satisfaction Score) is calculated on a 10 point maximum scale based on Ticket Survey Responses. The first card displays Recent 90 days (0-90) and the next one displays Previous 90 days (91-180).,ats_analytics_support_snapshot_ticket_statistics_title:Ticket Classifications,ats_analytics_support_snapshot_ticket_statistics_description:The table below presents your accounts Top 10 types of issues from the past 90 days in descending order.,support_analytics_news:The CSV download has been moved to the Analytics page and been improved to include more data. Check it out a href\/agent\/analytics\/support_snapshot>here\/a>.,ats_analytics_support_snapshot_dashboard_description:The Analytics section displays data and metrics from your company account and does not include any data from your seller\u2019s tickets,ats_analytics_support_snapshot_csv_report_active_tickets:Active Tickets Report- download a CSV file that includes data on all of your currently active tickets for your account.,ats_analytics_support_snapshot_csv_report_solved_closed_tickets:Solved Tickets Report- download a CSV file that includes data on all of your solved tickets for your account. This only includes data on your tickets solved in the last 6 months.,ats_analytics_support_snapshot_csv_report_all_tickets:All tickets Report - download a CSV file that includes data on all of your currently active and solved tickets in the last 6 months for your account.,ats_analytics_support_snapshot_csv_report_all_tickets_button:All tickets CSV,ats_analytics_support_snapshot_csv_report_active_tickets_button:Active tickets CSV,ats_analytics_support_snapshot_csv_report_solved_closed_tickets_button:Solved tickets CSV,is_machine_translated:This article has been machine translated.,exportTickets:Export Tickets,articleFeedbackDifferentIssue:Click here to create a ticket with Tradeshift Support.}; window.user_group_id 1; window.customer_id 50cff322-7fc6-ceb7-a987-8cd233eec595; window.lpname Unilever India & Sri Lanka; window.lp_id 116; })/script>div data-tsApp> main data-tsMain idsupportMainFrame> div data-tsContent> div data-tsPanel> div idmasterContentFrame classts-bg-white> div idsupportPublicMessaging> div classstatusIndicatorAutoPupUp data-ts.closeabletrue data-tsNote> p>TRADESHIFT - System Status: a hrefhttp://status.tradeshift.com target_blank> span classcolor-dot>/span> span classcolor-description>/span> /a> /p> p>The platform is experiencing some issues - we are very sorry about it. Our engineers are already working on stabilizing the system. If you would like to get live updates on the status please a hrefhttps://status.tradeshift.com/ target_blank>subscribe on our status page here/a>./p> /div> /div> style> .landingPageImageContainer { min-height: 735px; background-position: center center; background-repeat: no-repeat; background-size: cover; } .msgBox { background: rgba(255, 255, 255, 0.9); -webkit-box-shadow: 2px 2px 4px grey; -moz-box-shadow: 2px 2px 4px gray; box-shadow: 2px 2px 4px grey; min-height: 300px; padding: 22px; margin-top: 40px; margin-bottom: 40px; } .imageContainer { height: 100%; min-height: 635px; padding: 22px; } #msg { font-size: 16px; font-weight: 100; line-height: 24px; margin: 22px auto; max-width: 900px; text-align: left; font-family: Open Sans,Helvetica Neue,Lucida Grande,Segoe UI,Ubuntu,Droid Sans,sans-serif; } #msg p { margin: 0; font-size: 14px; } @media (max-width: 1023px) { /* For desktop: */ .hidden-sm { display: none; } } #masterContentFrame .welcomeMessage { bottom: initial; max-height: initial; position: initial; padding: 6px; margin-top: 50px; margin-bottom: 20px; } .btn-unsubscribe { color: rgb(255, 255, 255); background-color: rgb(32, 160, 233); font-weight: 100; text-transform: uppercase; padding: 6px 24px; border-radius: 22px; font-size: 14px; width: 113px; left: 0; right: 0; position: relative; top: -3px; margin: 0; float: right } .btn-subscribed { color: rgb(32, 160, 233); background-color: rgb(255, 255, 255); font-weight: 100; text-transform: uppercase; padding: 6px 24px; border-radius: 22px; font-size: 14px; width: 113px; left: 0; right: 0; position: relative; top: -3px; margin: 0; float: right } /style> div idMAIN_IMAGE_6802 classlandingPageImageContainer stylebackground-image:url(https://s3-eu-west-1.amazonaws.com/tradeshift-support/cdn/20190724120759_cb6d4373-c730-41e0-b717-74db862481eb.jpg);> div classcontainer> div classrow> div classcol-sm-12 col-xs-12 col-md-8> div classmsgBox> div idWELCOME_MESSAGE_6803 classmessage> h1 idhomePageWelcomeMessageTitle styletext-align:center;>Welcome to Unilevers Tradeshift Network!/h1> div idmsg>p>As part of our ongoing efforts to automate and streamline our procure-to-pay processes to improve efficiency, deliver on-time invoice payments and reduce paper usage, Unilever has taken a strategic decision to migrate Supply Partners to our business partner, Tradeshift for all your invoicing needs. /p>p>br>/p>p>Tradeshift is a service platform for all our Supply Partners, providing you with complete visibility of invoice status and ensuring you get paid on time./p>p>br>/p>p>strong>On this page, we will explain the first steps you need to take in order to activate your Tradeshift account./strong>/p>p>br>/p>p>strong>strong>Once logged in, Unilever’s dedicated Support page will provide more guides./strong>/strong>/p>p styletext-align:right;>img styleposition: relative; width:20%; height:auto srchttps://s3-eu-west-1.amazonaws.com/tradeshift-support/cdn/20190707142219_f174b212-f8ee-4232-be28-0b171046ad15.png>/p>/div> /div> /div> /div> div classcol-sm-12 col-xs-12 col-md-4 hidden-sm> div classimageContainer> /div> /div> /div> div classrow> div classcol-xs-12 col-sm-12 col-md-12> div idhomePageScrollIcon onclickscrollToAnchor(scrollDown, );>Learn more/div> /div> /div> /div>/div> div idmainHubContainer classlandingPage> div idlpTopMainMenu classts-bg-white> div classmenuContainer> div classhomePageSearch-box> form methodget accept-charsetUTF-8 action/search? data-searchtrue classsearch-small rolesearch> i classts-icon-search>/i> input typesearch idquery namequery placeholderHow can we help? onkeyupuserSearchInput($(this).val());> input typehidden value namecustomer_id idkb_search_customer_id /> input typehidden value nameuser_group_id idkb_search_user_group_id /> script> $(function() { document.getElementById(kb_search_customer_id).value customer_id; document.getElementById(kb_search_user_group_id).value user_group_id; }); /script> /form> div classhomePageSearchHints> ul>/ul> label styledisplay: none; classsearchInProgress>Searching .../label> label styledisplay: none; classsearchInProgressNoResult>Hmm... We couldn't find anything. Care to rephrase your question?/label> /div>/div> div classhubMenuItem onclickwindow.open('https://integrate.tradeshift.com', '_blank')> div classhubIcon platformintegration>/div> label>Integration/label> /div> div classhubMenuItem onclickwindow.open('https://apps.tradeshift.com', '_blank')> div classhubIcon developers>/div> label>Developers/label> /div> div classhubMenuItem onclickwindow.location.href '/knowledgebase'> div classhubIcon knowledgebase>/div> label>Knowledge Base/label> /div> /div> div classmainButtonCopies> button data-tsButton classts-tertiary namelanguage-selector onclicklanguageSelector();> span styledisplay:none;>Language/span> i classts-icon-discovery>/i> /button> button data-tsButton classts-secondary onclickwindow.location.href https://go./#/support/Tradeshift.Support/?domainunileversl;> span>Login/span> /button> /div> /div> div idCUSTOM_PANEL_13492 classlandingPageContent ts-bg-white> div classmainHubContainerItems> div idgrad_master classcenter grad_2>/div> h2 styletext-align:center;>Your journey to join Tradeshift/h2> div classlandingPageContentContainer > h3 styletext-align: center;>img height20 itemid1243 draggabletrue classdraggable-img iddraggable-img-1243 srchttps://s3-eu-west-1.amazonaws.com/tradeshift-support/cdn/20190705150404_d0b1501a-e5cb-4b4b-ae4e-bfd1b3c7abef.png altWarning stylecolor: unset; font-style: unset; letter-spacing: unset; font-size: 14px; font-weight: 300; text-align: left;> You first need an email invitation from Unilever. Don’t try to set up your Tradeshift account without one./h3>h3 styletext-align: center;>a href/knowledgebase/article/360003153779 styletext-align: center;>Click here to view an example of an invitation email/a>/h3>h3 styletext-align: center;>br>/h3>h3 styletext-align: center;>Once your account has been activated and you have logged in to Tradeshift, you will need to enter some information about your account to ensure your business with Unilever goes smoothly./h3>h3 styletext-align: center;>br>/h3>h3 styletext-align: center;>We will guide you every step of the way in the Support App → img height40 alignmiddle itemid1197 draggabletrue classdraggable-img iddraggable-img-1197 srchttps://s3-eu-west-1.amazonaws.com/tradeshift-support/cdn/20190614105816_1d300d0e-49f3-4671-b240-2b95b41bd769.png altSupportApp stylecolor: unset; font-style: unset; letter-spacing: unset; font-size: 14px; font-weight: 300;>/h3>p>/p>style>table{ border: 1px solid black; border-collapse: collapse; width: 100%;}th, td { border: 1px solid black; padding: 8px;}/style> /div> /div>/div> div idCUSTOM_PANEL_13499 classlandingPageContent ts-bg-white> div classmainHubContainerItems> div idgrad_master classcenter grad_2>/div> h2 styletext-align:center;>Unilever & Tradeshift: India E-invoicing Webinar/h2> div classlandingPageContentContainer > h3 styletext-align: center;>Do you want to learn more about using Tradeshift in the context of India E-invoicing regulations? Then watch the below webinar hosted for India-based Sellers./h3>p>br>/p>center> video classts-bg-dark width100% height100% autolpay controls style width:100%; height:100%; background-color:ts-bg-dark;> source srchttps://tradeshift-support.s3.eu-west-1.amazonaws.com/cdn/support-app/knowledgebase/Phase+3+India+E-Invoicing+Regulations+Webinar+-+2804%2C+0405%2C+0605.mp4 typevideo/mp4> Oh no! It looks like your browser does not support the video tag. /video>/center>br>p>/p> /div> /div>/div> div idCUSTOM_PANEL_13493 classlandingPageContent ts-bg-white> div classmainHubContainerItems> div idgrad_master classcenter grad_1>/div> h2 styletext-align:center;>Need help?/h2> div classlandingPageContentContainer > style>table { border-collapse: collapse; width: 100%;}td, th { border: 1px solid white; vertical-align:middle !important;text-align: left; padding: 8px;}}/style>h3 styletext-align: center;>Based on the nature of your query, different Unilever departments can be contacted in different ways:/h3>p styletext-align: center;>br>/p>table>tbody>tr>td width10% valignmiddle>a href/knowledgebase/article/360007709479>img itemid1995 draggabletrue classdraggable-img iddraggable-img-1995 srchttps://s3-eu-west-1.amazonaws.com/tradeshift-support/cdn/20200203122508_e480e1d5-e5cc-4728-b453-04f886912dfe.png altlphelp2NEW width70>/a>/td>td valignmiddle>h5>a hrefhttps://supplierqueryform.unilever.com/>b>Unilever Accounts Payable/b>/a>/h5>p>/p>p>/p>p>If you have invoice or payment-related queries, please reach the Unilever Accounts Payable team by a hrefhttps://urldefense.proofpoint.com/v2/url?uhttps-3A__eur01.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fsupplierqueryform.unilever.com-252F-26data-3D04-257C01-257CLisa.Marshall-2540unilever.com-257Cf0e321f1078d4d261cbe08d9e225763d-257Cf66fae025d36495bbfe078a6ff9f8e6e-257C1-257C0-257C637789472783864582-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-26sdata-3DlS5dC8h6vSi-252BIcTLAv6qML8WogVSKp4PLPMGPYRHo9c-253D-26reserved-3D0&dDwMFAg&cjf_iaSHvJObTbx-siA1ZOg&r-fV5HTf-VCdpr_fCbz0AtgiDPYKvEXqaLyJMX15-4nY&mkuIJTZEiy3ID2NHy1jWjb9rigAL01mgdKhWCUrgGAhY&s0F6QHYIq9f3FBnwbPtonfE1B1B6scsesW32R6PFQOl0&e>clicking here/a>. /p>p>/p>/td>/tr>tr>td width10% valignmiddle>span stylefont-size: 16px;>a href/requests/new>img itemid1993 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Rated by Unilever India & Sri Lanka suppliers>Highest Rated by Unilever India & Sri Lanka suppliers/label> div classconentBoxContent> /div> /div> div classconentBox homepage announcements> div idgrad_master classgrad_4>/div> label titleAnnouncements>Announcements/label> div classconentBoxContent> /div> /div> div classconentBox homepage recently_updated> div idgrad_master classgrad_3>/div> label titleRecently Updated>Recently Updated/label> div classconentBoxContent> /div> /div> /div>/div> div classmainPageTSFooter> div classTSbranding> a href/> svg classmobile-logo style-svg replaced-svg svg-replaced-25 idsvg-replaced-25 version1.1 viewBox0 0 30 29 height29px width30px xmlns:xlinkhttp://www.w3.org/1999/xlink xmlnshttp://www.w3.org/2000/svg> title>Tradeshift-Logomark/title> g fill-ruleevenodd fillnone stroke-width1 strokenone idMobile> g fill#000000 transformtranslate(-23.000000, -57.000000) idHome-Screen-Menu> g transformtranslate(23.000000, 57.000000) idTradeshift-Logomark> path 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C27.5385003,2.37091783 27.3532276,2.66540389 27.0596784,2.79275775 L27.5999093,3.72588372 L26.9737326,3.72588372 L26.516992,2.87870359 L26.2075871,2.87870359 L26.2075871,3.72588372 L25.6624451,3.72588372 L25.6624451,1.22363281 L26.6053934,1.22363281 Z M26.6102981,1.734375 L26.2075806,1.734375 L26.2075806,2.38019639 L26.6102981,2.38019639 C26.8730467,2.38019639 26.9860041,2.24022751 26.9860041,2.05114672 C26.9860041,1.86206593 26.8730467,1.734375 26.6102981,1.734375 Z>/path> /g> /g> /g> /svg> /a> /div> div classTSinfoOptions> a hrefhttps://tradeshift.com/en-us/privacy-policy/ target_blank>Privacy Policy/a> a hrefhttps://tradeshift.com/en-us/terms-of-service/ target_blank>Terms of Service/a> a hrefhttps://tradeshift.com/en-us/terms-of-use/ target_blank>Terms of Use/a> a hrefhttps://tradeshift.com target_blank>About Tradeshift/a> /div> div classTSbrandingLegal> p>Copyright Tradeshift ® 2025 /p> /div> /div> /div> script> let config {}; window.createSectionSubscription function () { $.ajax({ url: /api/kb/create_section_subscription, type: POST, datatype: application/json, headers: { Accept: application/json }, data: { section_id: config.announcement_section_id }, accept: json, async: true, success: function (resp) { ts.ui.Notification.success(Subscribed!); showUnsubscribeBtn(); config.user_subscription_id resp.subscription.id; }, error: function () { ts.ui.Notification.error(Something went wrong); } }); } window.deleteSectionSubscription function (section_id) { $.ajax({ url: /api/kb/delete_section_subscription, type: DELETE, datatype: application/json, headers: { Accept: application/json }, data: { section_id: config.announcement_section_id, subscription_id: config.user_subscription_id }, accept: json, async: true, success: function () { ts.ui.Notification.success(Unsubscribed!); config.user_subscription_id null; showSubscribeBtn(); }, error: function () { ts.ui.Notification.error(Something went wrong); } }); } $(#homePageSearch form input).focusout(function () { setTimeout(function () { $(#homePageSearch .homePageSearchHints).hide(); }, 500); }); $(#homePageSearch form input).focusin(function () { checkForHintsHomePage(homePage); }); function showSubscribeBtn() { $(#createSectionSubBtn).show(); $(#deleteSectionSubBtn).hide(); } function showUnsubscribeBtn() { $(#createSectionSubBtn).hide(); $(#deleteSectionSubBtn).show(); } window.videoObjectController function (object) { if ($(object).hasClass(active)) { $(object).removeClass(active); } else { $(object).addClass(active); } } $(document).ready(function () { const wrap $(#masterContentFrame); wrap.on(scroll, function () { if ($(html).hasClass(ts-desktop-only)) { if (this.scrollTop > 865) { wrap.addClass(fix-search); $(#headerBanner).fadeOut(100); $(.ts-headerbar).fadeOut(100); $(#masterContentFrame).css(padding-top, 0px); } else { wrap.removeClass(fix-search); $(#headerBanner).fadeIn(100); $(.ts-headerbar).fadeIn(100); $(#masterContentFrame).css(padding-top, 0px); } } }); $.ajax({ url: /api/kb/article_sections?customer_id50cff322-7fc6-ceb7-a987-8cd233eec595&user_group_id1&ts_model_id1&localeen-us, type: GET, accept: application/json, headers: {Accept: text/json}, async: true }).done((data) > { if (data.config) { if (data.config.has_subscribed) { showUnsubscribeBtn(); } else { showSubscribeBtn(); } config.announcement_section_id data.config.zd_section_id; config.user_subscription_id data.config.user_subscription_id; } const sections most_viewed,highest_rated,announcements,recently_updated; for (let j 0; j sections.length; j++) { if (datasectionsj.length > 0) { let sectionElement ul>; for (let i 0; i datasectionsj.length; i++) { sectionElement + li>; sectionElement + a href/entries/ + datasectionsji.zd_item_id + > + decodeURIComponent(decodeURI(datasectionsji.name)) + /a>; if (sectionsj ! announcements) { if (sectionsj most_viewed) { sectionElement + span classviews titleViews altViews>; sectionElement + i classts-icon-view>/i>; sectionElement + p classinteractionCount> + datasectionsji.views + /p>; sectionElement + /span>; } if (sectionsj highest_rated) { sectionElement + span classvotes titleLikes altLikes>; sectionElement + i classicon-thumbs-up small>/i>; sectionElement + p classinteractionCount> + datasectionsji.ratings + /p>; sectionElement + /span>; sectionElement + /li>; } } } sectionElement + /ul>; $(.conentBox. + sectionsj + .conentBoxContent).html(sectionElement); } else { $(.conentBox. + sectionsj).hide(); } } $(.sectionContainer).css(display, inline-block); }).fail((error) > { console.error(error); }); }) /script> /div> style> #scrollToTopBtn { display: none; position: fixed; bottom: 20px; right: 30px; z-index: 9999; border: none; outline: none; background-color: lightgrey; color: white; cursor: pointer; } #scrollToTopBtn:hover { background-color: #555; }/style>button data-tsButton classts-tertiary ts-button ts-spirit ts-ready typebutton onclicktopFunction() idscrollToTopBtn titleScroll to top> i classts-icon-arrowup>/i>/button>script> //Get the button var mybutton document.getElementById(scrollToTopBtn); var container document.getElementById(masterContentFrame); if (container) { container.addEventListener(scroll, function () { scrollFunction() }); } function scrollFunction() { if (container.scrollTop > 50 || container.scrollTop > 50) { mybutton.style.display block; } else { mybutton.style.display none; } } // When the user clicks on the button, scroll to the top of the document function topFunction() { container.scroll({ top: 0, behavior: smooth }); }/script> /div> /div> /main> aside data-tsAside idmasterAside> div data-tsPanel> /div> /aside> dialog data-tsModal data-ts.titleDrill Overview iddrillModal> div data-tsPanel> div data-tsTable iddrillTable>/div> /div> /dialog> dialog data-ts.titleService Request idticketRequestModal data-tsModal> div data-tsPanel> div classrfs_step5 rfs_steps stylepadding-left: 15px;padding-right: 15px;max-width: 900px;margin: auto;padding-top: 20px> form data-tsForm onkeyupwindow.validateTicketRequest()> div classrequestAgentNote data-tsNote> h4>Important note!/h4> div classrequestNoteContent>/div> /div> fieldset classrequestIbxCollaborators> label> span>Collaborators (CCs - email addresses)/span> input typetext required onblurwindow.setTicketCollaborators()/> /label> dl classts-info> dt>Please provide the email addresses with comma ',' separated/dt> /dl> /fieldset> fieldset classrequestIbxSubject> label> span>Subject/span> input typetext required/> /label> dl classts-info> dt>Request subject must filled out./dt> /dl> /fieldset> fieldset classrequestIbxDescription> label> span>Description/span> textarea nameticketbody spellcheck required>/textarea> /label> dl classts-info> dt>Request description must be filled out. Please be as detailed and descriptive as possible./dt> /dl> /fieldset> div idrequestTicketAttachments classticketAttachments data-attachmentObjectToken> fieldset classattachment initial> label> span>Attachment(s)/span> input typefile onchangejavascript: window.checkRequestAttachment();/> /label> button data-tsButton classts-tertiary removeAttachment ts-micro onclick$(this).parent(fieldset).children(label).children(input).val();validateTicketRequest()> i classts-icon-close>/i> /button> /fieldset> fieldset classformInfoContainer> dl classts-info> dt classattachmentInfo idisAttachmentRequired>Attachment required/dt> dt classattachmentInfo>You can add up to 10 attachments. Each attachment size must be under 20M/dt> /dl> /fieldset> /div> fieldset classticketRedirectDisclaimer ts-bg-lite styledisplay: none;> span>/span> label> input typecheckbox/> span>I agree to have the following information submitted in a ticket to the aforementioned support ticketing system/span> /label> dl classts-errors> dd>The above information will be used to open a support ticket with the appropriate Tradeshift partner(s) in order to provide the best service possible. Please do not include any personal or private information./dd> /dl> /fieldset> /form> /div> /div> /dialog> dialog data-tsModal idcustomDynamicModalContent data-ts.titleDialog Title> div data-tsPanel> p> button data-tsButton onclickts.ui.get(#customDynamicModalContent).close() classts-secondary> span>Close/span> /button> /p> /div> /dialog>/div>dialog data-tsModal idfollowUpTicketModal classts-micro-modal data-ts.titleFollow up ticket> div data-tsPanel> div idmainHubContainer styledisplay:flex;justify-content:center;> div classmainHubContentContainer requestForm> h2 classtitle>New Request/h2> form data-tsForm onclickjavascript:verifyFormInput( $(this) ); onkeyupjavascript:verifyFormInput( $(this) );> div idticketSubmitionForm> fieldset classrequestSubjectFollow> label> span>Subject/span> input idticketSubjectContent typetext required/> /label> /fieldset> fieldset classrequestDescriptionFollow> label> span>Description/span> textarea idticketBodyContent nameticketbody required>/textarea> small idcountContainer hidden>Characters used : span idcountDescription>/span>/small> /label> /fieldset> div classticketAttachments data-attachmentObjectToken> fieldset classattachment initial> label> span>Attachment(s)/span> input typefile onchangejavascript: checkAttachment();/> /label> button data-tsButton classts-tertiary removeAttachment ts-micro onclick$(this).parent(fieldset).children(label).children(input).val();> i classts-icon-close>/i> /button> /fieldset> fieldset classformInfoContainer> dl classts-info> dd>All fields signaled with * (star) are required in order to submit your request/dd> dd>Request subject must be at least 10 characters long/dd> dd>Request description must be at least 100 characters long. Please be as detailed and descriptive as possible/dd> dd classattachmentInfo>You can add up to 10 attachments. Each attachment size must be under 20M/dd> /dl> /fieldset> /div> div> span idcreateFollowUpMenu>/span> /div> /div> /form> /div> /div> /div>/dialog>script> $(#countContainer).hide(); $(document).on(keyup, textareanameticketbody, function () { verifyFormInput($(.requestForm form)); var textArea $(#ticketBodyContent).val(); $(#countContainer).show(); $(#countDescription).text(textArea.length) }); function verifyFormInput(thisObject) { var submissionEnabled false; var subject thisObject.find(.requestSubjectFollow input).val().length; var description thisObject.find(.requestDescriptionFollow textarea).val().length; $(fieldset:visible, thisObject).each(function () { if ($(this).hasClass(requestSubjectFollow) && subject 9) { $(label, this).addClass(ts-error); } else if ($(this).hasClass(requestSubjectFollow) && subject > 9) { $(label, this).removeClass(ts-error); } if ($(this).hasClass(requestDescriptionFollow) && description 99) { $(label, this).addClass(ts-error); } else if ($(this).hasClass(requestDescriptionFollow) && description > 99) { $(label, this).removeClass(ts-error); } }); if (subject > 10 && description > 100) { submissionEnabled true; requestSubmissionProcessor(submissionEnabled); } } function requestSubmissionProcessor(submissionEnabled) { if (submissionEnabled) { $(.mainHubContentContainer.requestForm button.submitQuestionerAnswer).removeAttr(disabled); } else { $(.mainHubContentContainer.requestForm button.submitQuestionerAnswer).attr(disabled, disabled); } } function checkAttachment() { var attachmentCount $(.requestForm form fieldset.attachment).length; if (attachmentCount 9) { var emptyAttachmentCount 0; $(.requestForm form fieldset.attachment).each(function () { if (!isNaN($(this).find(input).val())) { emptyAttachmentCount++; } }); if (emptyAttachmentCount 0) { var additionalAttachment fieldset classattachment>; additionalAttachment + label>; additionalAttachment + span>; additionalAttachment + /span>; additionalAttachment + input typefile onchangejavascript: checkAttachment(); />; additionalAttachment + /label>; additionalAttachment + button ts-button classts-tertiary ts-micro removeAttachment onclick$(this).parent(\fieldset\).remove();>; additionalAttachment + i classts-icon-close>/i>; additionalAttachment + /button>; additionalAttachment + /fieldset>; $(.requestForm form fieldset.formInfoContainer).before(additionalAttachment); } } }/script>dialog data-tsModal idsessionExpiredModal classts-micro-modal data-ts.titleSession Expired> div data-tsPanel> div idmainHubContainer styledisplay:flex;justify-content:center;> div classmainHubContentContainer requestForm> h2 classtitle>Your session has expired. Please click on refresh session so you can resume browsing the support applications. Thank you./h2> /div> /div> /div>/dialog>script> $.ajaxSetup({ headers: { X-CSRF-TOKEN: $(metanamecsrf-token).attr(content) } }); window.parent.postMessage(support_app_page_has_loaded, *); window.parent.postMessage(JSON.stringify({path: /}), *);/script>/body>/html>
Subdomains
Date
Domain
IP
staging-comweb-static.tradeshift.com
2024-12-21
52.84.160.183
de.tradeshift.com
2025-06-07
45.60.45.78
marketing.tradeshift.com
2024-07-09
104.17.73.206
blog.tradeshift.com
2025-04-04
141.193.213.21
api.tradeshift.com
2025-04-14
52.49.17.80
eu-link.tradeshift.com
2025-04-20
3.121.135.213
email.tradeshift.com
2025-05-10
34.102.239.211
cdn.tradeshift.com
2025-02-03
18.161.6.43
go.tradeshift.com
2025-06-07
52.49.17.80
getgo.tradeshift.com
2024-06-09
52.49.17.80
data.analytics.tradeshift.com
2025-06-07
34.107.204.85
content.analytics.tradeshift.com
2024-09-18
3.163.24.55
resources.tradeshift.com
2014-12-29
54.230.89.118
apps.tradeshift.com
2024-06-16
52.19.165.152
developers.tradeshift.com
2024-09-18
52.49.17.80
accounts.tradeshift.com
2024-07-08
52.49.17.80
get.tradeshift.com
2024-08-28
104.17.70.206
support.tradeshift.com
2025-02-01
52.19.165.152
panalpina.support.tradeshift.com
2025-06-07
52.19.165.152
iata.support.tradeshift.com
2025-01-18
52.19.165.152
hsbc.support.tradeshift.com
2025-05-30
52.30.169.195
tsc.support.tradeshift.com
2025-05-21
52.19.165.152
cbrejde.support.tradeshift.com
2025-06-07
52.49.17.80
eiffage.support.tradeshift.com
2025-01-20
52.30.169.195
veolia-siege.support.tradeshift.com
2025-05-20
52.19.165.152
samsung.support.tradeshift.com
2025-02-04
52.49.17.80
fdj.support.tradeshift.com
2025-02-03
52.19.165.152
dhl.support.tradeshift.com
2025-06-07
52.49.17.80
unileversl.support.tradeshift.com
2025-10-07
52.19.165.152
adm.support.tradeshift.com
2025-02-03
52.49.17.80
ibxplatform.support.tradeshift.com
2025-05-30
52.49.17.80
kn.support.tradeshift.com
2025-05-09
52.30.169.195
taketwo.support.tradeshift.com
2025-01-19
52.19.165.152
unilever-vqp.support.tradeshift.com
2025-02-01
52.30.169.195
bilfinger.support.tradeshift.com
2025-04-19
52.49.17.80
schaeffler.support.tradeshift.com
2025-04-30
52.30.169.195
customer.support.tradeshift.com
2025-06-07
52.49.17.80
unilever.support.tradeshift.com
2025-02-01
52.19.165.152
nhssbs.support.tradeshift.com
2024-12-10
52.49.17.80
novozymes.support.tradeshift.com
2025-04-14
52.19.165.152
morrisons.support.tradeshift.com
2025-08-30
52.19.165.152
nhsps.support.tradeshift.com
2025-01-24
52.49.17.80
ups.support.tradeshift.com
2025-02-03
52.49.17.80
default.support.tradeshift.com
2025-05-13
52.30.169.195
fedex.support.tradeshift.com
2025-04-12
52.49.17.80
inditex.support.tradeshift.com
2025-06-07
52.49.17.80
innogy.support.tradeshift.com
2025-04-13
52.30.169.195
mondelez.support.tradeshift.com
2025-08-30
52.19.165.152
suez.support.tradeshift.com
2025-02-03
52.30.169.195
www.tradeshift.com
2025-06-07
45.60.45.78
accounts-sandbox.tradeshift.com
2025-08-29
52.50.112.66
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