Domain > support.withagency.com

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DNS Resolutions

Date	IP Address
2022-11-09	172.64.146.185 (ClassC)
2026-02-24	104.18.3.203 (ClassC)

HTTP/1.1 200 OKDate: Tue, 24 Feb 2026 09:40:14 GMTContent-Type: text/html; charsetutf-8Transfer-Encoding: chunkedConnection: keep-alivestrict-transport-security: max-age2592000; includeSubDomainsCache-Control: public, max-age5x-content-type-options: nosniffset-cookie: __cf_bmInp1RCSQwpJ_8crTauXhMj4P7pfDw7F9mI7t64z01wY-1771926013.1372418-1.0.1.1-cnkC74FnEi788x_w6YhR70pkKaXDITfCp4oQ1JQc97xz3enZkNUEALr4MUudgJdOAwGF8.nGjzShFYfwM9Q1U77EKyzxNt.DGci.VlEuVIq_9eJXmw.JJNlul1gpMu6_; HttpOnly; Secure; Path/; Domainwithagency.com; ExpiresTue, 24 Feb 2026 10:10:14 GMTvary: accept-encodingx-cache: Miss from cloudfrontvia: 1.1 c5e1a6561d8dc3977e11160718fc75e8.cloudfront.net (CloudFront)x-amz-cf-pop: HIO52-P4x-amz-cf-id: s6UcZgdEsIBp_42J3OL0WGR43GZGfBikHt185sInboZ10jBnZ6WoJAcf-cache-status: DYNAMICServer: cloudflareCF-RAY: 9d2e000e1a4b87ab-PDXalt-svc: h3:443; ma86400

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 padding: 10px;  border: 1px solid #e3e3e3;  display: flex;  align-items: center;  justify-content: center;  width: 100%;  text-align: center;  color: unset !important;}.status-filter:first-of-type {  border-right: none;  border-radius: 80px 0px 0px 80px;}.status-filter:last-of-type {  border-left: none;  border-radius: 0px 80px 80px 0px;}.status-filter-active {  background-color: #e3e3e3;}.conversations-list,.conversations-list-item {  list-style: none;}.conversations-list {  margin: 0;  padding: 0;}.conversations-list-item {  position: relative;  padding: 15px;}.conversations-list-item:nth-child(even) {  background-color: rgba(244, 243, 248, 0.4);  border-radius: 12px;}.conversations-list-item-link-wrapper {  font-weight: bold;  display: flex;  align-items: center;  justify-content: space-between;}.conversations-list-item-left,.conversations-list-item-right {  display: flex;  align-items: center;}.conversations-list-item-date {  color: #9a9a9a;  font-size: 12px;}.conversations-list-item-status {  border-radius: 80px;  padding: 5px 10px;  font-weight: bold;  font-size: 12px;  margin: 0 10px;}.conversations-list-item-status.open {  color: #15cc70;  background-color: rgba(21, 204, 112, 0.1);}.conversations-list-item-status.done {  color: #767676;  background-color: rgba(118, 118, 118, 0.1);}.channel-icon-container {  font-size: 12px;  background-color: #fff;  border: 1px solid #e3e3e3;  border-radius: 50%;  padding: 5px;  position: relative;  margin-right: 10px;  display: flex;  align-items: center;  justify-content: center;}.conversations-empty {  display: flex;  align-items: center;  flex-direction: column;  justify-content: center;  text-align: center;  padding: 20px 0 40px;  background: rgba(244, 243, 248, 0.4);  border-radius: 12px;}.conversations-empty-text {  color: #767676;}/*    Conversation Details  */.thread-container {  width: 100%;}.thread-container-content {  margin: 20px;}.thread-divider {  margin: 20px 0;  height: 1px;  background-color: #e3e3e3;  border: none;}.conversation-detail {  display: flex;  justify-content: space-between;  width: 100%;}.details-container {  width: 320px;  border-left: 1px solid #e3e3e3;  padding-left: 20px;}.details-header {  display: flex;  align-items: center;  justify-content: space-between;  background-color: #fff;  width: 100%;  padding: 0;  pointer-events: none;}.details-title {  font-weight: bold;  font-size: 18px;  font-family: Helvetica;  font-family: var(--headingsAndButtonsFont);  color: #0a3355;  color: var(--headingsColor);}.detail-expand-icon {  display: none;}.attributes-container {  display: flex;  flex-direction: column;}.attribute-container {  display: flex;  flex-direction: column;  padding: 10px 5px;}.attribute-label {  color: #767676;  font-weight: bold;  margin-bottom: 5px;}@media only screen and (max-width: 768px) {  .thread-container-content {    margin: 0;  }  .details-container {    width: 100%;    margin: 20px auto;    border-left: none;    padding-left: 0;    cursor: pointer;  }  .details-header {    background-color: #fafafa;    border-radius: 12px;    padding: 10px;    pointer-events: unset;  }  .conversation-detail {    display: block;  }  .details-title {    font-size: 12px;  }  .detail-expand-icon {    display: block;  }  .attribute-container {    padding: 10px;  }  .attributes-container.close {    display: none;  }  .attributes-container.open {    display: flex;    flex-direction: column;  }}/*    Conversation Message  */.messages-container {  overflow: auto;  height: 500px;  margin-bottom: 20px;  -ms-overflow-style: none; /* IE and Edge */  scrollbar-width: none; /* Firefox */}.messages-container::-webkit-scrollbar {  display: none;}.message-container {  display: flex;  margin: 0 20px 20px;  overflow: visible;}.message-container.out {  flex-direction: row;}.message-container.in {  flex-direction: row-reverse;}.message-text {  font-size: 16px;  font-size: var(--baseSizeFont);  word-break: break-word;}.message.out {  margin-left: 10px;}.message.in {  margin-right: 10px;}.message-bubble {  max-width: 500px;  width: 100%;  padding: 10px;  font-size: 14px;  line-height: 18px;}.message-bubble img {  max-width: 100%;  max-height: 100%;  object-fit: cover;  overflow: hidden;}.message-bubble.out {  background-color: #fff1f0;  border-radius: 0px 10px 10px 10px;}.message-bubble.in {  background-color: #f4f3f8;  border-radius: 10px 0 10px 10px;}.message-avatar {  height: 40px;  width: 40px;  min-width: 40px;  border-radius: 50%;}.message-avatar.out {  background-color: #fff1f0;}.message-avatar.in {  background-color: #f4f3f8;}.message-timestamp {  margin-right: 5px;}.message-meta-container,.message-icon-container {  display: flex;  position: relative;}.message-icon {  color: #15cc70;}.message-icon.pending {  color: #767676;}.message-icon.failed {  color: #ff655d;}.message-meta {  margin-top: 10px;  font-size: 14px;  color: #767676;  display: flex;  align-items: baseline;}.message-meta.in {  justify-content: flex-end;}.message-meta.out {  justify-content: flex-start;}.message-channel-wrapper {  display: flex;  align-items: baseline;  font-weight: bold;}.message-channel {  margin-left: 5px;  text-transform: capitalize;}.messages-see-more-container {  display: flex;  justify-content: center;  margin: 0 auto 20px;}.messages-see-more-button {  padding: 10px;  cursor: pointer;}@media only screen and (max-width: 768px) {  .message-container {    margin: 0 0 20px 0;  }}.conversation-message-attachments-container {  margin-top: 10px;}/*    Conversation Reply  */.conversation-reply-form {  width: 100%;  border: 1px solid #e3e3e3;  border-radius: 12px;  padding: 10px;}.conversation-reply-textarea {  margin-bottom: 0;}.conversation-reply-textarea textarea {  width: 100%;  border: none;  resize: vertical;  min-height: 80px;  margin: 0;  padding: 0;  line-height: unset;}.conversation-reply-charLimit {  margin-left: 0;}.conversation-reply-textarea label {  display: none;}.conversation-actions-container {  display: flex;  align-items: center;  width: 100%;  justify-content: flex-end;  margin-top: 10px;}.conversation-action-send-button {  display: flex;  align-items: center;}.conversation-action-send-text {  margin-left: 10px;}/*    Conversation Editor  */.conversation-editor-container {  min-height: 200px;}.conversation-editor-attachments-container {  border-left: 1px solid #e3e3e3;  border-right: 1px solid #e3e3e3;  padding: 15px 15px 0;}.conversation-editor-quill-container {  padding-bottom: 40px;  height: 160px;}#portal-editor {  border-bottom: none;  border-left: 1px solid #e3e3e3;  border-right: 1px solid #e3e3e3;}.conversation-editor-actions-container {  display: flex;  justify-content: flex-end;  align-items: center;  padding-bottom: 10px;  padding-top: 10px;  border-left: 1px solid #e3e3e3;  border-right: 1px solid #e3e3e3;  border-bottom: 1px solid #e3e3e3;}.conversation-action-attachment {  margin-right: 24px;}.conversation-action-attachment-label {  cursor: pointer;}.conversation-action-attachment-label-disabled {  cursor: not-allowed;}.conversation-action-send-button {  margin-right: 10px;  background-color: #52aaff;}.conversation-editor-attachments-container  .conversation-attachments-container-end-user {  justify-content: flex-start;}/*    Conversation Attachments (plural)  */.conversation-attachments-container-end-user {  display: flex;  justify-content: flex-end;  align-items: center;  min-height: 90px;}.conversation-attachments-container-agent {  display: flex;  justify-content: flex-start;  align-items: center;  min-height: 90px;}@media only screen and (max-width: 768px) {  .conversation-attachments-container-end-user {    flex-direction: column;  }  .conversation-attachments-container-agent {    flex-direction: column;  }}/*    Conversation Attachment (singular)  */@media only screen and (max-width: 768px) {  .conversation-attachment-container {    margin-bottom: 10px;  }}.conversation-reply-form-file-attachment {  width: 140px;  overflow: hidden;  display: flex;  flex-direction: column;  align-items: center;  margin-right: 10px;  background: #fafafa;  border: 1px solid #e3e3e3;  border-radius: 12px;  padding: 10px;  cursor: pointer;  background-size: cover;}.conversation-attachment-modal-file {  width: 400px;  height: 300px;  overflow: hidden;  display: flex;  flex-direction: column;  justify-content: center;  background: #fafafa;  padding: 10px;  cursor: pointer;}.conversation-reply-form-file-attachment-delete {  align-self: flex-end;}.conversation-reply-form-file-attachment-delete-icon {  color: #767676;  cursor: pointer;}.conversation-reply-form-file-attachment-wrapper-modal {  width: 100%;  display: flex;  justify-content: center;}.conversation-reply-form-file-attachment-wrapper {  width: 100%;  display: flex;}.conversation-reply-form-file-attachment-type {  background-color: #ff655d;  border-radius: 6px;  flex: 0 0 auto;  font-size: 10px;  font-weight: 700;  color: white;  padding: 5px;}.conversation-reply-form-file-attachment-name-wrapper {  display: flex;  flex-direction: column;  justify-content: center;}.conversation-reply-form-file-attachment-name-modal {  overflow: hidden;  text-overflow: ellipsis;  white-space: nowrap;  margin-left: 4px;  width: 100%;}.conversation-reply-form-file-attachment-name {  overflow: hidden;  text-overflow: ellipsis;  white-space: nowrap;  margin-left: 4px;  width: 80px;}.conversation-reply-form-file-attachment-size-wrapper-modal {  display: flex;  justify-content: center;}.conversation-reply-form-file-attachment-size-wrapper {  align-self: flex-start;}.conversation-reply-form-file-attachment-size-modal {  display: inline-block;  align-self: flex-start;  font-size: 10px;  margin-top: 4px;}.conversation-reply-form-file-attachment-size {  display: inline-block;  align-self: flex-start;  font-size: 16px;  margin-top: 4px;}/*    Navigation  */.nav-account-container {  position: relative;}.nav-account {  display: flex;  align-items: center;  padding-left: 20px;  margin-left: 10px;  border-left: 1px solid #efeef6;  cursor: pointer;}.nav-account-name {  margin: 0 10px;}.nav-account-link {  cursor: pointer;}.nav-avatar {  height: 20px;  width: 20px;  border-radius: 50%;  border: 1px solid #e3e3e3;}.nav-account-list-container {  position: absolute;  display: flex;  flex-direction: column;  background-color: #fff;  padding: 20px;  width: 200px;  right: 0;  top: calc(100% + 1rem);  box-shadow: 0px 2px 4px rgba(0, 0, 0, 0.08);  border-radius: 0px 0px 12px 12px;}.nav-account-list-item {  list-style: none;  margin-bottom: 20px;}.nav-menu-icon {  font-size: 22px;}@media only screen and (max-width: 768px) {  .nav-avatar {    margin-right: 10px;  }  .nav-account-container.desktop {    display: none;  }  .nav-account-list-container {    border: none;    border-radius: unset;    z-index: 1;    position: absolute;    width: 100vw;    height: 100vh;    right: -18px;    margin-top: -0.5rem;    box-shadow: 0 2px 6px 0 rgb(167 167 167 / 50%);    padding: 0;  }  .nav-account-list-item {    margin-bottom: 0;  }  .nav-account-name {    display: none;  }}/*    Login  */.login-buttons-container {  display: flex;  flex-direction: column;  align-items: center;  padding: 15px;}.login-buttons-form {  padding: 20px;  border: 2px solid #ececec;  border-radius: 16px;}.login-header {  margin-bottom: 20px;}.login-button {  border: 1px solid #e3e3e3;  border-radius: 12px;  display: flex;  align-items: center;  width: 300px;  justify-content: center;  padding: 15px;  margin-bottom: 15px;}.login-button-text {  margin-left: 10px;}/*    Utils  */.showInMobile {  display: none;}.hideInMobile {  display: block;}@media only screen and (max-width: 768px) {  .showInMobile {    display: block;  }  .hideInMobile {    display: none;  }}/*    Modal (shared, generic)  */.shared-modal {  margin: auto;  padding: 0;  border: 0;}.shared-modal-content-conversation-attachment {  display: flex;}.shared-modal-title-bar {  display: flex;  justify-content: space-evenly;  position: absolute;  right: 0;  padding-top: 10px;  padding-right: 10px;}.shared-modal-action-icon {  font-size: 24px;  color: #767676;  cursor: pointer;}/style>style>#g-recaptcha {  margin: 10px 10px 20px 10px;}/style>style>/*    Table of Contents  	1.0 Globals	2.0 Icons  3.0 Main Containers	4.0 Buttons	5.0 Forms	6.0 Pages	6.1 Homepage	6.2 Article page	6.3 Search page	6.4 Category page	6.5 404 page	7.0 Components	7.1 Nav	7.2 Hero Image	7.3 Footer	7.4 Category Component	7.5 Search Header	7.6 Article Breadcrumbs  7.7 Article Item  7.8 Subcategory Item  7.9 Announcement	8.0 Utilities*//* lets set up some variables */:root {  --headingsAndButtonsFont: Helvetica;  --headingBaseSizeFont: 36px;  --bodyTextFont: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  --baseSizeFont: 16px;  --headingsColor: #0a3355;  --bodyTextColor: #222222;  --secondaryTextColor: #576977;  --linksColor: #0a3355;  --linksColorLightened: #0a3355; /* keep for backwards compatibility */  --linkTextHoverColor: #005fad;  --primaryButtonColor: #0a3355;  --primaryButtonColorLightened: #0a3355; /* keep for backwards compatibility */  --primaryButtonTextColor: #ffffff;  --primaryButtonBackgroundHoverColor: #005fad;  --primaryButtonTextHoverColor: #ffffff;  --primaryBackgroundPageColor: #ffffff;  --secondaryBackgroundPageColor: #f9f9f9;  --borderPageColor: #b2b2b2;}/*    1.0 Globals  */* {  box-sizing: border-box;  margin: 0;}html {  height: 100%;  font-size: 16px;  font-family: Source Sans Pro, sans-serif;  color: #222222;  /* font: 16px/1.5 -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  */  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);  color: var(--bodyTextColor);}body {  min-height: 100%;  background-color: #ffffff;  background-color: var(--primaryBackgroundPageColor);}a {  text-decoration: none;  transition: color 0.2s ease-in-out;  color: #0a3355;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--linksColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}a:hover {  color: #005fad; /** fallback */  color: var(--linkTextHoverColor);}h1 {  font-size: 32px;}h1,h2,h3,h4,h5,h6 {  font-family: Helvetica;  font-family: var(--headingsAndButtonsFont);}blockquote {  padding-left: 4rem;  position: relative;  margin-bottom: 2rem;  font-style: italic;  line-height: 1.618rem;}blockquote:before {  content: \F756;  position: absolute;  left: 1rem;  color: #576977;  font-family: Material Design Icons;  font-style: normal;  font-size: 2.5rem;  text-rendering: auto;  line-height: inherit;  -webkit-font-smoothing: antialiased;}code {  background-color: #f9f9f9 !important;  color: #d72b3f !important;  font-size: 0.75rem;  padding: 2px 3px 1px;  white-space: normal;}code,pre {  font-family: Monaco, Menlo, Consolas, Courier New, monospace !important;  border: 1px solid #d8d8d8 !important; /* :\ */  padding: 0.1rem 0.4rem;  border-radius: 0.2rem;  -webkit-font-variant-ligatures: none;  font-variant-ligatures: none;  tab-size: 4;  -moz-tab-size: 4;  -o-tab-size: 4;  -webkit-tab-size: 4;}pre {  background-color: #efefef;  overflow-x: auto;  font-size: 0.8rem;  padding: 1.5rem;}table {  border-collapse: collapse;  border-spacing: 0;}th,td {  margin: 0;}table tbody {  border: 1px solid #f1f1f1;  border-radius: 4px;  background-color: #fefefe;}table tbody th,table tbody td {  padding: 0.5rem 0.625rem 0.625rem;}table tbody tr:nth-child(even) {  background-color: #ffffff;  background-color: var(--primaryBackgroundPageColor) !important;}button {  border: none;  border-radius: 5px;  margin: 0;  padding: 0;  width: auto;  overflow: visible;  border-color: #0a3355;  border-color: var(--primaryButtonColor);  background-color: #0a3355;  background-color: var(--primaryButtonColor);  color: #ffffff;  color: var(--primaryButtonTextColor);  /* inherit font from ancestor */  font: inherit;  /* Normalize `line-height`. Cannot be changed from `normal` in Firefox 4+. */  line-height: normal;  /* Corrects font smoothing for webkit */  -webkit-font-smoothing: inherit;  -moz-osx-font-smoothing: inherit;  /* Corrects inability to style clickable `input` types in iOS */  -webkit-appearance: none;}/* Remove excess padding and border in Firefox 4+ */button::-moz-focus-inner {  border: 0;  padding: 0;}button:hover,button a:hover {  color: #ffffff;  color: var(--primaryButtonTextHoverColor);  background-color: #005fad;  background-color: var(--primaryButtonBackgroundHoverColor);  -webkit-transition: background-color, color 500ms ease-in-out;  -ms-transition: background-color, color 500ms ease-in-out;  transition: background-color, color 500ms ease-in-out;}.svg {  display: inline-block;  vertical-align: middle;  pointer-events: none;}/*    2.0 Icons  *//*    3.0 Main Containers  */.main-layout {  display: flex;  flex-direction: column;  min-height: 100vh;  overflow-y: auto;}.main-layout-deflection-padding {  padding-bottom: 70px;}.container {  max-width: 1440px;  padding: 0 10px;  width: 100%;  z-index: 1;}.featured-articles-container {  background-color: #ffffff;  background-color: var(--primaryBackgroundPageColor);}.container-home {  flex: 1 1 auto; /** IE11 needs explicit 3 values */  margin: 1.5rem;}.container-contact {  background-color: #f9f9f9;  background-color: var(--secondaryBackgroundPageColor);  height: 100vh;}.contact-wrapper {  padding: 60px 80px !important;  border-radius: 3px;  box-shadow: 0 2px 12px 0 rgba(0, 0, 0, 0.15);  background-color: #ffffff;  background-color: var(--primaryBackgroundPageColor);}.contact-wrapper hr {  display: none;}.categories-container,.contact-us-container {  background-color: #f9f9f9;  background-color: var(--secondaryBackgroundPageColor);}@media only screen and (max-width: 767px) {  .container-contact {    background-color: #ffffff;    background-color: var(--primaryBackgroundPageColor);  }  .contact-wrapper {    box-shadow: none;    padding: 0 !important;  }}@media only screen and (min-width: 768px) {  .container-home {    max-width: 940px;    margin: 4rem;  }}@media only screen and (min-width: 1022px) {  .container-home {    width: 100%;    margin: 4rem auto;  }}/*    4.0 Buttons  */.btn {  border: 1px solid transparent;  padding: 0.675rem 0.875rem;  text-transform: uppercase;  font-size: 0.75rem;  transition: color 0.2s ease-in-out, background-color 0.2s ease-in-out;}.btn:hover {  cursor: pointer;}.btn:disabled {  opacity: 0.65;  pointer-events: none;}.btn-submit {  font-weight: bold;}.btn-secondary {  background-color: #f8fafc;  color: #4894c8;  border: 1px solid #e9eff4;  border-radius: 3px;}.btn-icon {  background-color: transparent;  color: #9c9fa8;  padding: 0.2rem;}.btn-icon .mdi {  transition: color 0.2s ease-in-out;}.btn-icon.btn-md {  padding: 0.25rem;  font-size: 1.25rem;}.btn-icon:hover {  background-color: #005fad;}.btn-icon:hover .mdi:before {  color: #ffffff;}.btn-sml {  font-size: 0.75rem;}a.btn {  color: #ffffff;}.btn-arrow-right {  width: 32px;  height: 32px;  display: flex;  align-items: center;  justify-content: center;  padding: 0;  font-size: 1.25rem;}/*    5.0 Forms  */::-webkit-input-placeholder {  color: #576977;  color: var(--secondaryTextColor);}::-moz-placeholder {  color: #576977;  color: var(--secondaryTextColor);}:-ms-input-placeholder {  color: #576977;  color: var(--secondaryTextColor);}.form-control {  border: 1px solid #b2b2b2;  color: #576977;  border: 1px solid var(--borderPageColor);  color: var(--secondaryTextColor);  border-radius: 7px;  outline: 0;  height: 50px;  line-height: 50px;  font-size: 1rem;}/*    6.0 Pages  *//*    6.1 Homepage  */.container-header {  font-size: 21px;  text-align: center;  max-width: 620px;  margin: 0 auto;}@media only screen and (max-width: 768px) {  .container-header {    max-width: 100%;  }}.contact-us-button-section-container {  padding-top: 10px;}.contact-us-button-wrapper {  display: flex;  margin: 0 auto;}.contact-us-button {  background-color: #0a3355;  color: #ffffff;  background-color: var(--primaryButtonColor);  color: var(--primaryButtonTextColor);  font-weight: bold;  padding: 15px;  border-radius: 5px;  position: relative;  display: flex;  width: max-content;  margin: 0 auto;}.searchBar-primaryMessage,.category-primaryText,.featuredArticles-primaryText,.contactUs-primaryText,.conversations-primaryText {  font-family: Helvetica;  font-size: 36px;  color: #0a3355;  font-family: var(--headingsAndButtonsFont);  font-size: var(--headingBaseSizeFont);  color: var(--headingsColor);}.searchBar-secondaryMessage,.category-secondaryText,.featuredArticles-secondaryText,.contactUs-secondaryText,.conversations-secondaryText {  font-size: 16px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: #222222;  font-size: var(--baseSizeFont);  font-family: var(--bodyTextFont);  color: var(--bodyTextColor);}.contactUs-ctaText {  font-family: Helvetica;  font-family: var(--headingsAndButtonsFont);}/*    6.2 Article page  */.article-title,.category-title {  font-weight: bold;  padding: 15px 0;  color: #0a3355;  font-family: Helvetica;  font-size: 36px;  color: var(--headingsColor);  font-family: var(--headingsAndButtonsFont);  font-size: var(--headingBaseSizeFont);}.article-body {  flex: 1 1 auto;}.article-body-content {  font-size: 16px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: #222222;  font-size: var(--baseSizeFont);  font-family: var(--bodyTextFont);  color: var(--bodyTextColor);}.article-header {  display: flex;  align-items: center;  padding: 25px 0;}.article-body blockquote {  border: none;  padding-left: 4em;  color: #222222;  color: var(--bodyTextColor);}bodydirrtl blockquote {  padding-left: initial;  padding-right: 4em;}bodydirrtl blockquote:before {  left: auto;  right: 1rem;}.article-body p {  margin-bottom: 1rem;  line-height: 1.618rem;}.article-body .article-updated {  margin-bottom: 1rem;  margin-top: 10px;  display: inline-block;  font-size: 14px;  color: #576977;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: var(--secondaryTextColor);  font-family: var(--bodyTextFont);}.article-body img.img-inline {  margin-bottom: 0;  display: inline-block;}.article-body ul,.article-body ol {  margin-bottom: 2rem;}.article-body ul ul,.article-body ul ol,.article-body ol ul,.article-body ol ol {  margin-bottom: 0;}.article-body ul li {  line-height: 1.618rem;}.article-left {  width: 100%;}.article-right {  min-width: 150px;  height: 100%;  padding: 25px;  border-radius: 3px;  width: 100%;  margin-left: 0;  margin-top: 30px;  background-color: #f9f9f9;  background-color: var(--secondaryBackgroundPageColor);}@media only screen and (min-width: 768px) {  .article-right {    width: 150px;    margin-left: 25px;    margin-top: 0;  }}.tag-text {  font-weight: normal;  text-transform: uppercase;  font-size: 12px;  color: #576977;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: var(--secondaryTextColor);  font-family: var(--bodyTextFont);}.tag-wrap {  padding: 0 !important;  display: flex;  flex-wrap: wrap;  flex-direction: column;}.ql-align-center {  text-align: center;}iframe.ql-video {  width: 100%;  height: 50%;}/*  	6.3 Search page  */.search-results-number {  color: #ffffff;  display: block;  font-weight: 500;  font-family: Helvetica;  font-size: 36px;  font-family: var(--headingsAndButtonsFont);  font-size: var(--headingBaseSizeFont);}@media only screen and (min-width: 768px) {  .search-results-number {    display: inline;  }}.no-results-copy {  color: #222222;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--bodyTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}/*    6.4 Category Page  */.category-description {  color: #222222;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--bodyTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);  margin-bottom: 20px;}.link-return {  color: #0a3355;  color: var(--linksColor);}.subheader-label {  margin: 20px auto;  font-family: Helvetica;  color: #0a3355;  font-family: var(--headingsAndButtonsFont);  color: var(--headingsColor);  font-size: 26px;  font-weight: bold;}@media only screen and (min-width: 768px) {  .category-col-wrap {    display: flex;  }  .category-right {    flex: 1 1 auto;    margin: 0 auto;  }}/*    6.5 404 Page  */.fourOhFour-wrap {  padding: 1rem 0 1.5rem;  text-align: center;}.fourOhFour-header {  font-size: 0.6667rem;  font-weight: bold;  line-height: 16px;  text-align: center;  text-transform: uppercase;  padding-bottom: 0.6667rem;  width: 140px;  margin: 0 auto 1.333rem;  color: #576977;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  border-bottom: 3px solid #b2b2b2;  color: var(--secondaryTextColor);  font-family: var(--bodyTextFont);  border-bottom: 3px solid var(--borderPageColor);}.fourOhFour-icon {  font-size: 1.5rem;}.fourOhFour-image {  display: block;  margin: 3rem auto;  max-width: 100%;}.fourOhFour-subheader {  margin-bottom: 1.333rem;  font-family: Helvetica;  font-size: 36px;  color: #0a3355;  font-family: var(--headingsAndButtonsFont);  font-size: var(--headingBaseSizeFont);  color: var(--headingsColor);}.fourOhFour-body {  margin-bottom: 25px;  color: #222222;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--bodyTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.fourOhFour-search {  margin: 2.611rem auto;  max-width: 462px;}@media only screen and (max-width: 767px) {  .fourOhFour-search.form-control-search -wrap {    margin-top: 2.611rem;  }}@media only screen and (min-width: 768px) {  .fourOhFour-subheader {    font-size: 2rem;  }}@media only screen and (min-width: 1025px) {  .fourOhFour-wrap {    padding: 3.444rem 9.444rem 5.556rem;  }}/*     7.0 Components  *//*    7.1 Nav  */.nav {  padding: 0.5rem;  width: 100%;  position: relative;  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);  z-index: 1;  background-color: #ffffff;  background-color: var(--primaryBackgroundPageColor);}.language-select {  /* arrows */  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),    linear-gradient(135deg, #0a3355 50%, transparent 50%),    linear-gradient(to right, #ffffff, #ffffff);  background-image: linear-gradient(      45deg,      transparent 50%,      var(--linksColor) 50%    ),    linear-gradient(135deg, var(--linksColor) 50%, transparent 50%),    linear-gradient(      to right,      var(--primaryBackgroundPageColor),      var(--primaryBackgroundPageColor)    );  background-position: calc(100% - 20px) calc(1em + 2px),    calc(100% - 15px) calc(1em + 2px), calc(100% - 2.5em) 0.5em;  background-size: 5px 5px, 5px 5px, 1px 1.5em;  background-repeat: no-repeat;  /* styling */  display: inline-block;  line-height: 1.5em;  padding: 0.5em 2em 0.5em 1em;  border: none;  background-color: #ffffff;  color: #0a3355;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  width: 160px;  background-color: var(--primaryBackgroundPageColor);  color: var(--linksColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);  /* reset */  margin: 0 auto;  -webkit-box-sizing: border-box;  -moz-box-sizing: border-box;  box-sizing: border-box;  -webkit-appearance: none;  -moz-appearance: none;}@media only screen and (max-width: 768px) {  .language-select {    margin-top: 10px;  }}.language-select::-ms-expand {  /** hide native select arrow in IE */  display: none;}.language-select:hover {  color: #005fad; /** fallback */  color: var(--linkTextHoverColor);  /* arrows */  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),    linear-gradient(135deg, #0a3355 50%, transparent 50%),    linear-gradient(to right, #ffffff, #ffffff);  background-image: linear-gradient(      45deg,      transparent 50%,      var(--linkTextHoverColor) 50%    ),    linear-gradient(135deg, var(--linkTextHoverColor) 50%, transparent 50%),    linear-gradient(      to right,      var(--primaryBackgroundPageColor),      var(--primaryBackgroundPageColor)    );}.header-links {  color: #0a3355;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--linksColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.header-logo {  height: 40px;  display: block;  max-width: 250px;}.nav .container {  display: flex;  justify-content: space-between;  align-items: center;  margin: 0 auto;}.nav-flex {  display: flex;  align-items: center;}.nav-list {  list-style: none;  margin: 0;  padding-left: 0;  display: flex;  align-items: center;}.nav-list-mobile {  color: #0a3355;  color: var(--headingsColor);  height: 100%;  background-color: #fff;  flex-direction: column;  position: fixed;  left: 0;  right: 0;  width: 100%;  z-index: 1;  margin-top: 0.5rem;  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);}.lock-body {  position: fixed;  overflow: hidden;  width: 100%;}.nav-list-item {  font-size: 0.75rem;  padding: 0 1rem;  text-align: center;}.nav-list-item-mobile {  padding: 20px 0;  width: 100%;}.nav-mobile-menu-icon {  color: #0a3355;  color: var(--headingsColor);  font-size: 30px;  cursor: pointer;}.nav-main-text {  color: #fff;  background-color: #0a3355;  position: relative;  display: flex;  align-items: center;  justify-content: center;  padding: 2.5rem;  text-align: center;  z-index: 0;  height: 400px;}.container-max-width {  max-width: 600px !important;}.nav-search {  display: flex;  padding: 25px 0;}@media only screen and (min-width: 768px) {  .nav {    padding: 1rem;  }  .nav-main-text {    padding: 50px;  }}/*    7.2 Hero Image  */.heroImage {  background-position: center center;  background-size: cover;  position: absolute;  z-index: 0;  width: 100%;  height: 100%;  top: 0;  left: 0;  right: 0;  bottom: 0;}/*    7.3 Footer  */.footer {  padding: 40px;  color: #ffffff;  background-color: #0a3355;  font-size: 14px;}.footer .wrap {  max-width: 1040px;  margin-left: auto;  margin-right: auto;  padding-left: 10px;  padding-right: 10px;}.footer-list-item {  text-align: center;  width: auto;  margin-bottom: 25px;  display: flex;  align-items: center;  justify-content: center;}.footer a:hover {  color: white;}.footer-back-to-top-container {  width: 100%;  display: flex;  justify-content: flex-end;}.footer-back-to-top {  display: flex;  color: #ffffff;  align-items: center;  justify-content: center;  margin-bottom: 20px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.footer-back-to-top-arrow {  margin-left: 5px;  line-height: 20px;}.footer-secondary {  margin-top: 20px;  color: #bfbfbf;  align-items: center;  flex-direction: column;  display: flex;  justify-content: center;}.footer-copyright,.footer-powered {  margin-bottom: 15px;  color: #939fa8;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--secondaryTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.footer-social-container {  display: flex;  align-items: center;  flex-direction: row;  justify-content: center;}.footer-social-item {  font-size: 20px;  padding: 0 5px;}.footer-links {  color: #ffffff;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}@media (min-width: 768px) {  .footer-container {    display: flex;    flex-flow: wrap;  }  .footer-secondary {    justify-content: space-between;    flex-direction: row;  }  .footer-back-to-top {    justify-content: flex-end;  }}/*    7.4 Category  */.category-wrap {  display: flex;  justify-content: center;  flex-wrap: wrap;  padding-top: 10px;}.category-wrap-left-aligned {  display: flex;  justify-content: space-between;  flex-wrap: wrap;}.article-wrap {  display: flex;  flex-wrap: wrap;  flex-direction: column;  justify-content: space-between !important;  padding-top: 10px !important;}.no-categories-wrap {  margin-top: 20px;}.category-block-item {  -webkit-transition: all 0.2s;  padding: 20px;  max-width: 100%;  background: #ffffff;  border-radius: 12px;  box-shadow: 0 2px 6px 0 rgba(130, 130, 130, 0.5);  border: solid 1px #f9f9f9;  align-items: center;  justify-content: center;  display: flex;  flex-direction: column;  min-height: 50px;  font-weight: bold;  margin-bottom: 10px;  flex: 1 1 auto;  width: 100%;  color: #0a3355;  font-family: Helvetica;  color: var(--headingsColor);  font-family: var(--headingsAndButtonsFont);}.category-block-item-nested-categories {  padding: 20px;  display: flex;}.cat-block-icon {  display: flex;  margin: 0 auto 10px;  border-radius: 50%;  height: 60px;  width: 60px;}.cat-block-title {  font-size: 1rem;  display: block;  text-align: center;}.cat-block-description {  font-size: 0.7778rem;  display: none;}@media only screen and (min-width: 768px) {  /* hack to create fake invisible element to occupy same width as elements */  .category-wrap-left-aligned::after {    content: ;    width: 48%;  }  .category-block-item {    max-width: none;    min-height: 150px;    flex: 0 48%;    width: 48%; /** need to set for ie11 */    max-width: 48%; /** need to set for ie11 */    margin-left: 1%;    margin-right: 1%;    margin-bottom: 2%;  }  .category-block-item:hover {    background: #ffffff;    border-radius: 6px;  }  .article-wrap {    flex-direction: row;  }}@media only screen and (min-width: 1025px) {  /* hack to create fake invisible element to occupy same width as elements */  .category-wrap-left-aligned::after {    content: ;    width: 33%;  }  .category-block-item {    flex: 0 31%;    width: 31%; /** need to set for ie11 */    max-width: 31%; /** need to set for ie11 */  }}/*    7.5 Search Header  */.form-control-search {  border-radius: 30px;  padding-left: 3rem;  width: 100%;  transition: border-color 0.2s ease-in-out;  color: #222222;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--bodyTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.form-control-search-placeholder {  pointer-events: none;  position: absolute;  text-align: left;  right: 0;  left: 0;  top: 0;  bottom: 0;  height: 50px;  width: 100%;  color: #576977;  color: var(--secondaryTextColor);}.form-control-search-placeholder > div {  padding-left: 50px;  padding-right: 20px;  padding-top: 15px;  position: relative;  height: inherit;  width: inherit;  white-space: nowrap;  overflow: hidden;  text-overflow: ellipsis;}.form-control-search:focus {  border-color: #2d96cd;}.form-control-search:focus + .form-control-search-placeholder {  display: none;}.form-control-search-wrap {  position: relative;  width: 100%;  margin: 0 auto;}.form-control-search-wrap .icon-search {  position: absolute;  left: 1rem;  top: 12px;  font-size: 1.5rem;  color: #8b97a1;}.header-secondaryMessage {  font-weight: 400;  margin: 15px 0;}@media only screen and (min-width: 768px) {  .header-secondaryMessage {    margin: 30px 0;  }  .nav-main-text .form-control-search-wrap,  .nav-search .form-control-search-wrap {    width: 50%;  }}.search-sml-wrap {  margin-bottom: 20px;}.search-sml-wrap .icon-search {  left: 0.75rem;  top: 9px;}.search-sml-wrap .form-control-search {  height: 42px;  line-height: 42px;  padding-left: 2.5rem;}.tag-term {  font-weight: bold;  margin-top: 10px;  font-size: 12px;  color: #0a3355;  font-family: Helvetica;  color: var(--headingsColor);  font-family: var(--headingsAndButtonsFont);}@media only screen and (min-width: 768px) {  .search-sml-wrap {    display: flex;    align-items: center;    justify-content: space-between;  }  .search-sml-wrap .form-control-search {    width: 350px;  }}/*    7.6 Article Breadcrumbs  */.breadcrumbs-wrap {  display: flex;  align-items: center;  line-height: 1;  flex-wrap: wrap;}.breadcrumb {  color: #1b394e;  letter-spacing: -0.1px;  color: #0a3355;  font-size: 16px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: var(--headingsColor);  font-size: var(--baseSizeFont);  font-family: var(--bodyTextFont);}/*    7.7 Article Item  */.article-item {  margin-top: 20px;  margin-bottom: 2%;  flex: 0 49%;  width: 49%; /** need to set for ie11 */  max-width: 49%; /** need to set for ie11 */}.article-item:last-child .hr {  display: none;}.article-item-search {  width: 100%;  padding-bottom: 20px;}.article-item-header-wrap {  transition: color 0.2s ease-in-out;  font-size: 1rem;  font-weight: bold;  display: flex;}.article-item-header-wrap:hover .article-item-header-icon:before {  color: inherit !important;}.article-item-header-icon {  margin-left: 5px;}.article-item-header-wrap:hover {  text-decoration: underline;}.article-item-header-wrap:hover .btn-icon {  background-color: #005fad;}.article-item-header-wrap:hover .mdi:before {  color: #ffffff;}.article-item-header-wrap .btn-icon {  font-size: 1.25rem;}.article-item-header {  font-weight: bold;  font-size: 16px;  color: #0a3355;  font-family: Helvetica;  font-size: var(--baseSizeFont);  color: var(--headingsColor);  font-family: var(--headingsAndButtonsFont);}.article-item-header:hover {  color: #005fad; /** fallback */  color: var(--linkTextHoverColor);}.article-item-time {  font-size: 12px;  padding-top: 10px;  color: #576977;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: var(--secondaryTextColor);  font-family: var(--bodyTextFont);}.article-item-body {  padding: 0.5rem 0 1rem;  color: #222222;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  color: var(--bodyTextColor);  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.article-item .hr {  display: none;}@media only screen and (max-width: 768px) {  .article-item {    flex: 1 1 auto;    width: 100%; /** need to set for ie11 */    max-width: 100%; /** need to set for ie11 */  }  .article-item .hr {    display: block;  }}/*    7.8 Subcategory Item  */.subcat-item-header-wrap {  display: flex;  align-items: center;  cursor: pointer;  transition: color 0.2s ease-in-out;  flex-direction: column;  justify-content: center;  height: 100%;}.subcat-item-header {  text-align: center;}/*    7.9 Announcement  */.announcement-bar-container {  background-color: #e16360;  padding: 15px;  font-weight: bold;  display: flex;  align-items: center;  justify-content: center;  position: relative;  text-align: center;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  font-size: 16px;  font-family: var(--bodyTextFont);  font-size: var(--baseSizeFont);}.announcement-bar-text {  margin: 0 5px;}.announcement-bar-close {  color: #ffffff;  position: absolute;  right: 20px;  font-size: 20px;  top: 50%;  transform: translateY(-50%);  cursor: pointer;}@media only screen and (max-width: 768px) {  .announcement-bar-container {    flex-direction: column;  }  .announcement-bar-close {    right: 10px;  }}.announcement-bar-cta {  color: #ffffff;  text-decoration: underline;  margin-left: 5px;}/*    8.0 Utilities  */.pull-right {  float: right;}.pull-left {  float: left;}.fz14 {  font-size: 0.7778rem;  display: none;}.bold {  font-weight: bold;}.m1rem {  margin: 1rem;}.mt5 {  margin-top: 0.3571rem;}.mt10 {  margin-top: 0.7142rem;}.mr5 {  margin-right: 0.3571rem;}.mb5 {  margin-bottom: 0.3571rem;}.mb2rem {  margin-bottom: 2rem;}.ml5 {  margin-left: 0.3571rem;}.text-uppercase {  text-transform: uppercase;}.hide {  display: none;}/* For vertical text ellipses */.text-overflow {  display: block;  /* Fallback for non-webkit */  display: -webkit-box;  /* Fallback for non-webkit */  margin: 0 auto;  line-height: 1.4;  -webkit-line-clamp: 3;  -webkit-box-orient: vertical;  overflow: hidden;  text-overflow: ellipsis;  word-break: break-word;}.img-inline {  display: inline;  margin: 0;  vertical-align: bottom;}.list-unstyled {  list-style: none;  padding: 0;}.hr {  background: #eeeeee;  height: 1px;  border: none;}/style>style>.survey h1 {  margin-top: 1rem;  text-align: center;  font-family: Helvetica;  font-size: 36px;  color: #0a3355;  font-family: var(--headingsAndButtonsFont);  font-size: var(--headingBaseSizeFont);  color: var(--headingsColor);}.survey-rating-prompt {  text-align: center;  font-size: 16px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: #222222;  font-size: var(--baseSizeFont);  font-family: var(--bodyTextFont);  color: var(--bodyTextColor);}.survey-options-wrap {  max-width: 95%;  margin: 2rem auto 0;  border-radius: 5px;  padding: 1rem;}.survey-questions-wrap {  margin: 2rem auto 0;  max-width: 95%;}.survey-questions hr {  margin: 2.5rem auto 0;  max-width: 90%;  background-color: #e5e4e7; /* Fallback for FireFox */  border-color: #e5e4e7;  border-style: solid;  border-top: 0;}.survey button {  max-width: 100px;  margin: 2rem auto 0;  display: block;  font-weight: bold;}.survey-question-label {  margin-bottom: 0.5rem;  display: block;  text-align: center;  font-size: 16px;  font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto,    Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;  color: #222222;  font-size: var(--baseSizeFont);  font-family: var(--bodyTextFont);  color: var(--bodyTextColor);}.survey-question {  width: 100%;  height: 100px;}.survey-options {  display: flex;  justify-content: space-between;  margin: 1rem auto 0.5rem;}.survey-option {  flex: 0 0 auto;  margin: 0 1px;  height: 62px;  width: 62px;}.survey-option:hover {  cursor: pointer;}.survey-labels {  flex: 1 1 auto;  display: flex;  justify-content: space-between;  margin: auto;  color: #9a9a9a;}.survey-options.survey-options-2 {  justify-content: center;}.survey-options-2 .survey-option {  margin: 0 15px;}.survey-labels.survey-labels-2 {  justify-content: center;}.survey-labels-2 .survey-label {  margin: 0 15px;}.survey-success-wrap {  margin-top: 2rem;  text-align: center;}.survey-question-characterCount {  display: block; 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h?(m\"https://\"+f.name+\".api.\"+g+\"/v1/hooks/form/deflection/\"+l+\"/\"+h+\"/\"+a,n.status\"accepted\"):i&&(b?(m\"https://\"+f.name+\".api.\"+g+\"/p/v1/kb/conversations/\"+i+\"/deflection\",n.status\"accepted\"):m\"https://\"+f.name+\".api.\"+g+\"/p/v1/kb/conversations/\"+i+\"/visit\"),i&&\"email\"k&&(n.orgl,n.articleVersionIda,n.signaturej),fetch(m,{method:\"PATCH\",body:JSON.stringify(n),headers:{\"Content-type\":\"application/json\"}}).then(function(){b&&c.setState({closedRequest:!0})}).catch(function(a){console.error(a)})}},{key:\"handleCloseRequest\",value:function e(a,b){var cthis.props.data,d_.get(c,\"deflection.formHookEnabled\");return d&&\"false\"d?this.handleCloseProductizedFormRequest(a,b):this.handleCloseFormHookRequest(a,b)}},{key:\"renderDeflectionPrompt\",value:function e(){var athis,bthis.state.closedRequest,c_.get(data,\"deflection.articleVersionId\"),d_.get(data,\"deflection.closeOnLoad\");return this.hasDeflection()?b||d?React.createElement(\"div\",{className:\"form-deflection-prompt-container\"},React.createElement(\"div\",{className:\"form-deflection-prompt-text\"},React.createElement(Snippet,{id:\"sn.kustomer.survey.satisfaction_thank_you\"}),\"!\"),React.createElement(\"div\",{className:\"form-deflection-success-icon\"},React.createElement(\"i\",{className:\"mdi icon mdi-check-circle-outline\",\"aria-hidden\":\"true\"}))):React.createElement(\"div\",{className:\"form-deflection-prompt-container\"},React.createElement(\"div\",{className:\"form-deflection-prompt-text\"},React.createElement(Snippet,{id:\"sn.kustomer.emaildeflection.does_this_article_answer_your_question\"})),React.createElement(\"button\",{className:\"form-deflection-item-article-cta-button\",onClick:function b(){return a.handleCloseRequest(c,!0)}},React.createElement(Snippet,{id:\"sn.kustomer.emaildeflection.yes_close_my_request\"}))):null}},{key:\"render\",value:function c(){var athis.state.deflectionEnabled,b\"main-layout\";return a&&(b+\" main-layout-deflection-padding\"),React.createElement(\"main\",{className:b},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(\"article\",null,React.createElement(SearchHeader,{left:React.createElement(\"div\",{className:\"article-header\"},React.createElement(ArticleBreadcrumbs,{breadcrumbs:data.breadcrumbs}))}),React.createElement(\"div\",{className:\"fr-view article-body\"},React.createElement(\"div\",{className:\"category-col-wrap\"},React.createElement(\"div\",{className:\"article-left\"},React.createElement(\"h2\",{className:\"article-title\"},article.title,\"internal\"article.scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"}))),React.createElement(\"span\",{className:\"article-updated\"},article.publishedAt&&React.createElement(\"span\",null,data.plugins.moment(article.publishedAt).format(\"MMMM D YYYY h:mma\"),\" \",article.publishedAt&&readTime&&\" \\u2022 \",\" \",readTime&&React.createElement(Snippet,{id:\"sn.kustomer.est_read_time\"}),readTime&&\" \"+readTime)),React.createElement(\"div\",{className:\"article-body-content\",dangerouslySetInnerHTML:{__html:article.body}})),article.tags&&0<article.tags.length&&React.createElement(\"div\",{className:\"article-right\"},React.createElement(\"div\",{className:\"tag-text\"},React.createElement(Snippet,{id:\"sn.kustomer.see_related\"})),React.createElement(\"div\",{className:\"tag-wrap\"},article.tags.map(function(a){return React.createElement(\"a\",{href:\"/tags/\"+a.name,key:a.id,className:\"tag-term\"},a.name)}))))),React.createElement(ArticleSurveyForm,{articleId:article.articleId,lang:article.lang,orgName:org.name,settings:_.get(org,\"settings.articleSurvey\")}))),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}),this.renderDeflectionPrompt())}}),b}(React.Component);return a.defaultProps{data:{},org:{},category:{},categories:,article:{},domain:\"\"},React.createElement(a,{data:data,org:org,category:category,categories:categories,article:article,domain:domain})}());","categories":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a};React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(SearchHeader,{left:React.createElement(\"div\",null,React.createElement(\"h2\",{className:\"category-title\"},category.title),React.createElement(\"div\",{className:\"category-description\"},category.description))}),React.createElement(\"div\",{className:\"category-col-wrap\"},React.createElement(\"div\",{className:\"category-right\"},category.children.length?React.createElement(\"div\",{className:\"subheader-label\"},React.createElement(Snippet,{id:\"sn.kustomer.categories\"})):null,React.createElement(\"div\",{className:\"category-wrap-left-aligned\"},category.children&&category.children.map(function(a){return React.createElement(SubcategoryItem,_extends({key:a.id},a))})),!articles.length&&!(category.children&&category.children.length)&&React.createElement(\"div\",{className:\"no-categories-wrap\"},React.createElement(Snippet,{id:\"sn.kustomer.no_categories\"}),React.createElement(\"a\",{href:paths.homepage,className:\"link-return\"},\" \",React.createElement(Snippet,{id:\"sn.kustomer.home\"})),\".\"),articles.length?React.createElement(\"div\",null,React.createElement(\"div\",{className:\"subheader-label\"},React.createElement(Snippet,{id:\"sn.kustomer.articles\"})),React.createElement(\"ul\",{className:\"article-wrap list-unstyled\",role:\"menu\"},articles.filter(function(a){return a.body&&a.title}).map(function(a){return React.createElement(ArticleItem,_extends({key:a.id,category:null},a))}))):null))),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));","contact":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-contact\"},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"contact-wrapper\"},form||\"Default Theme\"))));","conversation":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Conversationfunction(_React$PureComponent){function Conversation(a){_classCallCheck(this,Conversation);var b_possibleConstructorReturn(this,(Conversation.__proto__||Object.getPrototypeOf(Conversation)).call(this,a));return b.state{expandMenu:!1,messages:,links:{}},b.handleToggleMenub.handleToggleMenu.bind(b),b.scrollToBottomb.scrollToBottom.bind(b),b.renderConversationDetailsb.renderConversationDetails.bind(b),b.handleClickShowMoreb.handleClickShowMore.bind(b),b.handleClickSendb.handleClickSend.bind(b),b}return _inherits(Conversation,_React$PureComponent),_createClass(Conversation,{key:\"componentDidMount\",value:function f(){var athis,bthis.props.data,c_.get(b,\"conversation\"),d_.get(c,\"messages.data\"),e_.get(c,\"messages.links\");this.setState({messages:d,links:e}),window.addEventListener(\"load\",function(){a.scrollToBottom()})}},{key:\"scrollToBottom\",value:function a(){this.messagesEnd.scrollIntoView({behavior:\"smooth\",block:\"end\"})}},{key:\"handleToggleMenu\",value:function a(){this.setState(function(a){return{expandMenu:!a.expandMenu}})}},{key:\"handleClickSend\",value:function c(a){var bthis;this.setState(function(b){return{messages:b.messages.concat(a)}},function(){setTimeout(function(){b.scrollToBottom()},300)})}},{key:\"handleClickShowMore\",value:function d(a){var ba.prevMessages,ca.links;this.setState(function(a){return{messages:b.concat(a.messages),links:c}})}},{key:\"renderMoreButton\",value:function d(){var athis.state.links,bthis.props.org,c_.get(a,\"next\");return c?React.createElement(\"div\",{className:\"messages-see-more-container\"},React.createElement(ConversationShowMore,{onClick:this.handleClickShowMore,nextLink:c,orgName:b.name},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.show_more_text\"}),\"...\")):null}},{key:\"renderConversationDetails\",value:function g(a){var bthis.state.expandMenu,cthis.props.data,d_.get(c,\"org.manifest.pages.conversation\"),e_.get(d,\"variables\"),f_.get(c,\"conversation\");return React.createElement(ConversationDetails,{conversation:f,expandMenu:b,onExpand:this.handleToggleMenu,className:a,data:e})}},{key:\"renderHeader\",value:function g(){var athis.props.data,b_.get(a,\"org.manifest.pages.conversations\"),c_.get(b,\"variables\"),d_.get(a,\"conversation\"),e_.get(d,\"name\"),f_.get(d,\"status\");return React.createElement(\"div\",{className:\"container-header container-header-conversation\"},React.createElement(\"h2\",{className:\"header-primaryMessage conversations-primaryText\"},e),React.createElement(ConversationStatus,{status:f,data:c}))}},{key:\"renderConversation\",value:function renderConversation(){var _this4this,_propsthis.props,org_props.org,data_props.data,messagesthis.state.messages,conversationPage_.get(data,\"org.manifest.pages.conversation\"),conversationVariables_.get(conversationPage,\"variables\"),sendButtonText_.get(conversationVariables,\"sendButtonText.value\",\"Send\"),messageFailedText_.get(conversationVariables,\"messageFailedText.value\"),messagePendingText_.get(conversationVariables,\"messagePendingText.value\"),replyBoxPlaceholderText_.get(conversationVariables,\"replyBoxPlaceholderText.value\"),conversation_.get(data,\"conversation\"),customer_.get(org,\"settings.customer\"),snippetsText{sendButtonText:eval(sendButtonText),messageFailedText:eval(messageFailedText),messagePendingText:eval(messagePendingText),replyBoxPlaceholderText:eval(replyBoxPlaceholderText)};return React.createElement(\"div\",{className:\"thread-container\"},this.renderHeader(),this.renderConversationDetails(\"showInMobile\"),React.createElement(\"div\",{className:\"thread-container-content\"},React.createElement(\"div\",{className:\"messages-container\"},this.renderMoreButton(),React.createElement(\"div\",{className:\"messages\"},messages.map(function(a,b){return React.createElement(ConversationMessage,{key:a.id+\"-\"+b,message:a,data:conversationVariables,customer:customer,snippetsText:snippetsText})})),React.createElement(\"div\",{id:\"thread-bottom\",ref:function b(a){return _this4.messagesEnda}})),React.createElement(\"hr\",{className:\"thread-divider\"}),React.createElement(ConversationReply,{conversation:conversation,snippetsText:snippetsText,settings:org.settings,onClick:this.handleClickSend,orgName:org.name})))}},{key:\"render\",value:function e(){var athis.props.data,b_.get(a,\"conversation\"),c_.get(b,\"name\"),d_.get(a,\"org.settings.lang\");return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(a.org.manifest,\"announcement\"),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"conversation-detail-container\"},React.createElement(\"div\",{className:\"conversations-container\"},React.createElement(ConversationBreadcrumbs,{view:\"detail\",name:c,lang:d}),React.createElement(\"section\",{className:\"container conversation-detail\"},this.renderConversation(),this.renderConversationDetails(\"hideInMobile\")))),React.createElement(ContactUs,{data:findSection(a.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(a.org.manifest,\"footer\")}))}}),Conversation}(React.PureComponent);return Conversation.defaultProps{data:{},org:{},domain:\"\"},React.createElement(Conversation,{data:data,org:org,domain:domain})}());","conversations":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,'value'in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError('Cannot call a class as a function')}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError('this hasn\\'t been initialised - super() hasn\\'t been called');return b&&('object'typeof b||'function'typeof b)?b:a}function _inherits(a,b){if('function'!typeof b&&null!b)throw new TypeError('Super expression must either be null or a function, not '+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Conversationsfunction(_React$PureComponent){function Conversations(a){_classCallCheck(this,Conversations);var b_possibleConstructorReturn(this,(Conversations.__proto__||Object.getPrototypeOf(Conversations)).call(this,a));return b.state{query:_.get(a,'data.query.q','')},b.renderConversationListItemb.renderConversationListItem.bind(b),b.handleChangeb.handleChange.bind(b),b}return _inherits(Conversations,_React$PureComponent),_createClass(Conversations,{key:'handleChange',value:function c(a){var ba.target.value;this.setState({query:b})}},{key:'renderHeader',value:function renderHeader(){var datathis.props.data,querythis.state.query,conversationsPage_.get(data,'org.manifest.pages.conversations'),primaryText_.get(conversationsPage,'variables.primaryText.value'),secondaryText_.get(conversationsPage,'variables.secondaryText.value'),lang_.get(data,'org.settings.lang'),pageResetreplaceUrlParam(window.location.search,'page','1'),conversationsHref'/'+lang+'/conversations'+replaceUrlParam(pageReset,'q','');return React.createElement('div',{className:'container-header container-header-conversations'},React.createElement('h2',{className:'header-primaryMessage conversations-primaryText'},eval(primaryText)),React.createElement('h3',{className:'header-secondaryMessage conversations-secondaryText'},eval(secondaryText)),React.createElement('div',{className:'nav-search nav-search-conversations'},React.createElement('form',{className:'form-control-search-wrap form-control-search-wrap-conversations',action:'/conversations?q',method:'GET'},React.createElement('label',{htmlFor:'searchInput',hidden:!0},React.createElement(Snippet,{id:'sn.kustomer.search'})),React.createElement('i',{className:'icon-search mdi mdi-magnify',\"aria-hidden\":'true'}),React.createElement('input',{className:'form-control form-control-search',id:'searchInput',name:'q',placeholder:snippet('sn.kustomer.themebuilder.search_bar_label'),\"aria-label\":snippet('sn.kustomer.themebuilder.search_bar_label'),value:query,onChange:this.handleChange}),query&&React.createElement('a',{href:conversationsHref},React.createElement('i',{className:'conversations-icon-close mdi mdi-close',\"aria-hidden\":'true'})))))}},{key:'renderStatusFilters',value:function k(){var athis.props.data,b_.get(a,'org.manifest.pages.conversations'),c_.get(b,'variables.statusFilterBackgroundColor.value'),d_.get(b,'variables.statusFilterSelectedBackgroundColor.value'),e_.get(a,'query.conversationStatus',void 0),f!e,g'open'e,h'done'e,i_.get(a,'org.settings.lang'),jreplaceUrlParam(window.location.search,'page','1');return React.createElement('div',{className:'container-status-filter'},React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus',''),className:'status-filter '+(f?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:f?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_all_text'})),React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus','open'),className:'status-filter '+(g?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:g?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_open_status_text'})),React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus','done'),className:'status-filter '+(h?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:h?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_done_status_text'})))}},{key:'renderConversationListItem',value:function f(a){var bthis.props.data,c_.get(b,'org.manifest.pages.conversations'),d_.get(c,'variables'),e_.get(b,'org.settings.lang');return React.createElement('li',{key:a.id,className:'conversations-list-item'},React.createElement('a',{href:'/'+e+'/conversations/'+a.id,className:'conversations-list-item-link-wrapper'},React.createElement('div',{className:'conversations-list-item-left'},a.name),React.createElement('div',{className:'conversations-list-item-right'},React.createElement('div',{className:'conversations-list-item-date'},b.plugins.moment(a.lastActivityAt).format('M/D/YYYY')),React.createElement(ConversationStatus,{status:a.status,data:d}))))}},{key:'renderConversations',value:function c(){var athis.props.data,b_.get(a,'conversations.data',);return b.length?React.createElement('ul',{className:'conversations-list'},b.map(this.renderConversationListItem)):React.createElement('div',{className:'conversations-empty'},React.createElement(EmptyConversationsSvg,null),React.createElement('p',{className:'conversations-empty-text'},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_empty_text'})))}},{key:'renderPagination',value:function f(){var athis.props.data,b_.get(a,'conversations.data',);if(!b.length)return null;var c_.get(a,'conversations.links'),d_.get(a,'conversations.meta.page'),e_.get(a,'org.settings.lang');return React.createElement(SimplePagination,{currentPage:d,links:c,resource:e+'/conversations'})}},{key:'render',value:function c(){var athis.props.data,b_.get(a,'org.settings.lang');return React.createElement('main',{className:'main-layout'},React.createElement(Announcement,{data:findSection(a.org.manifest,'announcement'),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,'header'),settings:org.settings}),React.createElement('div',{className:'conversations-container'},React.createElement(ConversationBreadcrumbs,{view:'list',lang:b}),React.createElement('section',{className:'container-home conversations'},this.renderHeader(),this.renderStatusFilters(),this.renderConversations(),this.renderPagination())),React.createElement(ContactUs,{data:findSection(a.org.manifest,'contactUs')}),React.createElement(Footer,{data:findSection(a.org.manifest,'footer')}))}}),Conversations}(React.PureComponent);return Conversations.defaultProps{data:{},org:{}},React.createElement(Conversations,{data:data,org:org})}());","homepage":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){return _classCallCheck(this,b),_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a))}return _inherits(b,a),_createClass(b,{key:\"render\",value:function b(){var adata.org.manifest;return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{key:\"announcement\",data:findSection(a,\"announcement\"),template:data.template}),React.createElement(Nav,{key:\"header\",data:findSection(a,\"header\"),settings:org.settings}),React.createElement(SearchHeaderWithSuggestions,{key:\"searchBar\",data:findSection(a,\"searchBar\"),org:org,domain:data.domain,HeroImage:HeroImage}),React.createElement(CategoriesSection,{key:\"category\",data:findSection(a,\"category\"),categories:categories,CategoryBlock:CategoryBlock}),React.createElement(FeaturedArticles,{key:\"featuredArticles\",data:findSection(a,\"featuredArticles\"),featuredArticles:featuredArticles,ArticleItem:ArticleItem}),React.createElement(ContactUs,{key:\"contactUs\",data:findSection(a,\"contactUs\")}),React.createElement(Footer,{key:\"footer\",data:findSection(a,\"footer\")}))}}),b}(React.PureComponent);return React.createElement(a)}());","login":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){return _classCallCheck(this,b),_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a))}return _inherits(b,a),_createClass(b,{key:\"render\",value:function b(){var athis.props.data;return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(a.org.manifest,\"announcement\"),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(\"div\",{className:\"login-buttons-container\"},React.createElement(\"div\",{className:\"login-buttons-form\"},React.createElement(\"h1\",{className:\"login-header\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.login_welcome_text\"})),React.createElement(LoginForm,{data:a})))),React.createElement(ContactUs,{data:findSection(a.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(a.org.manifest,\"footer\")}))}}),b}(React.PureComponent);return a.defaultProps{data:{},org:{}},React.createElement(a,{data:data,org:org})}());","search":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in 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React.createElement(SearchItem,_extends({key:a.title+\"-\"+a.publishedAt},a,{publishedAt:a.publishedAt,org:org,domain:domain}))})),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));","survey":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-contact\"},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"contact-wrapper\"},React.createElement(SatisfactionForm,{survey:data.survey,rating:data.rating,formId:data.formId,responseId:data.responseId,successMessage:React.createElement(Snippet,{id:\"sn.kustomer.survey.satisfaction_thank_you\"}),submitButtonText:React.createElement(Snippet,{id:\"sn.kustomer.articlesurvey.submit_label\"})})))));","tag":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a};React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(NavSearch,{results:results,term:tag,data:findSection(data.org.manifest,\"searchBar\"),HeroImage:HeroImage}),React.createElement(\"section\",{className:\"container-home container-max-width\"},!results.length&&React.createElement(\"div\",{className:\"no-results-copy\"},React.createElement(Snippet,{id:\"sn.kustomer.no_results\"})),!!results.length&&results.map(function(a){return React.createElement(SearchItem,_extends({key:a.title},a,{publishedAt:a.publishedAt,org:org,domain:domain,searchBucketId:void 0,searchId:void 0}))})),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));"},"components":{"Announcement":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Announcementfunction(_React$PureComponent){function Announcement(a){_classCallCheck(this,Announcement);var b_possibleConstructorReturn(this,(Announcement.__proto__||Object.getPrototypeOf(Announcement)).call(this,a));return b.state{showBar:!0},b.handleCloseb.handleClose.bind(b),b}return _inherits(Announcement,_React$PureComponent),_createClass(Announcement,{key:\"handleClose\",value:function a(){this.setState({showBar:!1})}},{key:\"renderCta\",value:function renderCta(){var datathis.props.data,ctaText_.get(data,\"variables.ctaText.value\"),ctaLink_.get(data,\"variables.ctaLink.value\"),ctaTextColor_.get(data,\"variables.ctaTextColor.value\");return React.createElement(\"a\",{href:ctaLink,target:\"_blank\",rel:\"noopener noreferrer\",style:{color:ctaTextColor},className:\"announcement-bar-cta announcement-ctaText announcement-ctaTextColor announcement-ctaLink\"},eval(ctaText))}},{key:\"renderCloseIcon\",value:function c(){var athis.props.data,b_.get(a,\"variables.ctaTextColor.value\");return React.createElement(\"i\",{className:\"mdi mdi-close announcement-bar-close\",onClick:this.handleClose,style:{color:b},\"aria-hidden\":\"true\"})}},{key:\"renderAnnouncementText\",value:function renderAnnouncementText(){var datathis.props.data,announcementText_.get(data,\"variables.announcementText.value\");return React.createElement(\"div\",{className:\"announcement-bar-text announcement-announcementText announcement-textColor\"},eval(announcementText))}},{key:\"render\",value:function j(){var athis.props,ba.data,ca.template,dthis.state.showBar,e_.get(b,\"enabled\"),f_.get(b,\"variables.backgroundColor.value\"),g_.get(b,\"variables.textColor.value\",\"#ffffff\"),h_.get(b,\"variables.homepageOnly.value\"),i(!h||\"homepage\"c)&&d&&e?\"flex\":\"none\";return React.createElement(\"div\",{id:\"announcement\",className:\"announcement-bar-container announcement-backgroundColor announcement-homepageOnly\",style:{backgroundColor:f,color:g,display:i}},this.renderAnnouncementText(),this.renderCta(),this.renderCloseIcon())}}),Announcement}(React.PureComponent);return Announcement.defaultProps{data:{},template:\"\"},React.createElement(Announcement,{data:data,template:template})}());","ArticleBreadcrumbs":"React.createElement(\"div\",{role:\"navigation\",\"aria-label\":\"Breadcrumbs\",className:\"breadcrumbs-wrap\"},React.createElement(\"a\",{href:\"/\",className:\"breadcrumb\"},React.createElement(Snippet,{id:\"sn.kustomer.help_center\"})),React.createElement(\"i\",{className:\"mdi 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mdi-dark\",\"aria-hidden\":\"true\"}),a}));","ArticleItem":"React.createElement(\"li\",{className:\"article-item\",role:\"listitem\"},React.createElement(\"a\",{href:\"/\"+lang+\"/\"+slug+\"-\"+hash,className:\"article-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header\"},title,\"internal\"scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"})))),React.createElement(\"div\",{className:\"article-item-time\"},data.plugins.moment(updatedAt).format(\"MMMM D YYYY h:mma\")),React.createElement(\"div\",{className:\"article-item-body\"},body&&React.createElement(\"div\",{className:\"text-overflow\",dangerouslySetInnerHTML:{__html:(body||\"\").replace(/<(?:.|\\n)*?>/gm,\" \").replace(/\\s+/g,\" \").trim().slice(0,160).concat(\"...\")}})),React.createElement(\"hr\",{className:\"hr\"}));","CategoriesSection":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a},_createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var CategoriesSectionfunction(_React$PureComponent){function CategoriesSection(a){return _classCallCheck(this,CategoriesSection),_possibleConstructorReturn(this,(CategoriesSection.__proto__||Object.getPrototypeOf(CategoriesSection)).call(this,a))}return _inherits(CategoriesSection,_React$PureComponent),_createClass(CategoriesSection,{key:\"render\",value:function render(){var datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"category\",className:\"categories-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home categories-container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage category-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage category-secondaryText\"},eval(secondaryText))),React.createElement(\"div\",{className:\"category-wrap\"},categories.map(function(a){return React.createElement(CategoryBlock,_extends({},a,{key:a.id+\"-i\"}))}))))}}),CategoriesSection}(React.PureComponent);return CategoriesSection.defaultProps{data:{},categories:},React.createElement(CategoriesSection,{data:data,categories:categories})}());","CategoryBlock":"React.createElement(\"a\",{href:\"/\"+lang+\"/categories/\"+slug+\"-\"+hash,className:\"category-block-item\"},icon&&React.createElement(\"img\",{className:\"cat-block-icon\",src:icon,alt:title}),React.createElement(\"span\",{className:\"cat-block-title\"},title),React.createElement(\"span\",{className:\"cat-block-description\"},description));","ContactUs":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been 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React.createElement(\"button\",{className:\"contact-us-button-wrapper\"},React.createElement(\"a\",{href:ctaLink,className:\"contact-us-button contactUs-ctaText contactUs-ctaLink\"},eval(ctaText)))}},{key:\"render\",value:function render(){var datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"contactUs\",className:\"contact-us-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home contact-us-container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage contactUs-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage contactUs-secondaryText\"},eval(secondaryText))),React.createElement(\"div\",{className:\"contact-us-button-section-container\"},this.renderButton())))}}),ContactUs}(React.PureComponent);return ContactUs.defaultProps{data:{}},React.createElement(ContactUs,{data:data})}());","ConversationBreadcrumbs":"React.createElement(\"div\",{className:\"container conversations-breadcrumb-container\"},React.createElement(\"div\",{className:\"conversations-breadcrumb\"},React.createElement(\"a\",{href:\"/lang/\"+lang+replaceUrlParam(window.location.search,\"page\",\"\"),className:\"conversations-breadcrumbs-link\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_company_support_text\"})),React.createElement(\"i\",{className:\"mdi mdi-chevron-right breadcrumb-chevron-right-icon\",\"aria-hidden\":\"true\"}),\"list\"view?React.createElement(\"span\",{className:\"conversations-breadcrumb-text\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"})):React.createElement(\"a\",{href:\"/\"+lang+\"/conversations\"+window.location.search,className:\"conversations-breadcrumbs-link\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"})),\"detail\"view&&name&&React.createElement(React.Fragment,null,React.createElement(\"i\",{className:\"mdi mdi-chevron-right breadcrumb-chevron-right-icon\",\"aria-hidden\":\"true\"}),React.createElement(\"span\",{className:\"conversations-breadcrumb-text\"},name))));","ConversationDetails":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,'value'in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError('Cannot call a class as a function')}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError('this hasn\\'t been initialised - super() hasn\\'t been called');return b&&('object'typeof b||'function'typeof b)?b:a}function _inherits(a,b){if('function'!typeof b&&null!b)throw new TypeError('Super expression must either be null or a function, not '+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var ConversationDetailsfunction(_React$PureComponent){function ConversationDetails(){return _classCallCheck(this,ConversationDetails),_possibleConstructorReturn(this,(ConversationDetails.__proto__||Object.getPrototypeOf(ConversationDetails)).apply(this,arguments))}return _inherits(ConversationDetails,_React$PureComponent),_createClass(ConversationDetails,{key:'renderAttribute',value:function g(a,b){var c_.get(a,'attributeType'),d_.get(a,'attribute'),e_.get(a,'displayName'),f_.get(a,'value');return Array.isArray(f)?ff.join(', '):'date'c?fplugins.moment(f).format('L LT'):'url'c&&f.startsWith('http')&&(fReact.createElement('a',{href:f,target:'_blank',rel:'noopener noreferrer'},f)),React.createElement('div',{key:d+'-'+b,className:'attribute-container'},React.createElement('span',{className:'attribute-label'},e),React.createElement('span',{className:'attribute-value'},f))}},{key:'render',value:function render(){var _this2this,_propsthis.props,className_props.className,onExpand_props.onExpand,expandMenu_props.expandMenu,data_props.data,conversation_props.conversation,detailsText_.get(data,'detailsText.value'),status_.get(conversation,'attributes.status'),STANDARD_ATTRS{attribute:'status',attributeType:'string',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.status'}),value:'done'status?'done':'open'},{attribute:'channels',attributeType:'enum',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.channel'}),value:_.get(conversation,'attributes.channels')},{attribute:'createdAt',attributeType:'date',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.created_at'}),value:_.get(conversation,'attributes.createdAt')},allAttrsSTANDARD_ATTRS.concat(_.get(conversation,'mappedAttributes')||);return React.createElement('div',{className:'details-container '+className,onClick:onExpand},React.createElement('div',{className:'details-header'},React.createElement('h2',{className:'header-primaryMessage details-title conversation-detailsText'},eval(detailsText)),React.createElement('i',{className:'mdi mdi-chevron-'+(expandMenu?'up':'down')+' detail-expand-icon',\"aria-hidden\":'true'})),React.createElement('div',{className:'attributes-container '+(expandMenu?'open':'close')},allAttrs.map(function(a,b){return _this2.renderAttribute(a,b)})))}}),ConversationDetails}(React.PureComponent);return ConversationDetails.defaultProps{conversation:{},expandMenu:!1,onExpand:function a(){},className:'',data:{}},React.createElement(ConversationDetails,{conversation:conversation,expandMenu:expandMenu,onExpand:onExpand,className:className,data:data})}());","ConversationStatus":"React.createElement(\"div\",{className:\"conversations-list-item-status conversations-\"+status+\"StatusBackgroundColor \"+status,style:{backgroundColor:\"done\"status?_.get(data,\"doneStatusBackgroundColor.value\"):_.get(data,\"openStatusBackgroundColor.value\")}},React.createElement(\"span\",{className:\"conversations-\"+status+\"StatusTextColor\",style:{color:\"done\"status?_.get(data,\"doneStatusTextColor.value\"):_.get(data,\"openStatusTextColor.value\")}},status));","FeaturedArticles":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a},_createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - 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datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"featuredArticles\",className:\"featured-articles-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage featuredArticles-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage featuredArticles-secondaryText\"},eval(secondaryText))),React.createElement(\"ul\",{className:\"article-wrap list-unstyled\",role:\"menu\"},featuredArticles.map(function(a,b){return React.createElement(ArticleItem,_extends({},a,{key:\"featured-article\"+a.id+\"-\"+b}))}))))}}),FeaturedArticles}(React.PureComponent);return FeaturedArticles.defaultProps{data:{},featuredArticles:},React.createElement(FeaturedArticles,{data:data,featuredArticles:featuredArticles})}());","Footer":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Footerfunction(_React$PureComponent){function Footer(a){_classCallCheck(this,Footer);var b_possibleConstructorReturn(this,(Footer.__proto__||Object.getPrototypeOf(Footer)).call(this,a));return b.renderNavListItemb.renderNavListItem.bind(b),b.renderSocialListItemb.renderSocialListItem.bind(b),b}return _inherits(Footer,_React$PureComponent),_createClass(Footer,{key:\"renderNavListItem\",value:function renderNavListItem(item,index){var datathis.props.data,navigationLink_.get(item,\"navigationLink.value\"),navigationText_.get(item,\"navigationText.value\"),footerPrimaryTextColor_.get(data,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"li\",{className:\"footer-list-item\",key:\"navLink-\"+index,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(navigationLink),className:\"footer-links footer-footerPrimaryTextColor\",style:{color:footerPrimaryTextColor}},eval(navigationText)))}},{key:\"renderSocialListItem\",value:function g(a,b){var cthis.props.data,d_.get(a,\"socialIcon.value\"),e_.get(a,\"socialLink.value\"),f_.get(c,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"li\",{className:\"footer-list-item\",key:d+\"-\"+b,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(e),className:\"footer-links footer-footerPrimaryTextColor\",alt:d,target:\"_blank\",rel:\"noopener noreferrer\",style:{color:f}},React.createElement(\"i\",{className:\"mdi mdi-\"+d+\" footer-social-item\",\"aria-hidden\":\"true\"})))}},{key:\"renderFooterSecondary\",value:function renderFooterSecondary(){var datathis.props.data,copyrightInfo_.get(data,\"variables.copyrightInfo.value\"),footerSecondaryTextColor_.get(data,\"variables.footerSecondaryTextColor.value\");return React.createElement(\"div\",{className:\"footer-container footer-secondary\"},React.createElement(\"div\",{className:\"footer-copyright footer-copyrightInfo footer-footerSecondaryTextColor\",style:{color:footerSecondaryTextColor}},eval(copyrightInfo)),React.createElement(\"a\",{className:\"footer-powered footer-footerSecondaryTextColor\",href:\"https://www.kustomer.com\",style:{color:footerSecondaryTextColor}},React.createElement(Snippet,{id:\"sn.kustomer.powered_by_kustomer\"})))}},{key:\"render\",value:function f(){var athis.props.data,b_.get(a,\"variables.navigation.value\",),c_.get(a,\"variables.social.value\",),d_.get(a,\"variables.footerBackgroundColor.value\"),e_.get(a,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"footer\",{className:\"footer footer-footerBackgroundColor\",style:{backgroundColor:d}},React.createElement(\"div\",{className:\"wrap\"},React.createElement(\"div\",{className:\"footer-back-top-container\"},React.createElement(\"a\",{href:\"#top\",className:\"footer-back-to-top footer-footerPrimaryTextColor\",style:{color:e}},React.createElement(Snippet,{id:\"sn.kustomer.back_to_top\"}),React.createElement(\"i\",{className:\"mdi mdi-arrow-up footer-back-to-top-arrow footer-footerPrimaryTextColor\",style:{color:e},\"aria-hidden\":\"true\"}))),React.createElement(\"ul\",{className:\"list-unstyled\",role:\"menu\"},b.map(this.renderNavListItem)),React.createElement(\"ul\",{className:\"list-unstyled footer-social-container\",role:\"menu\"},c.map(this.renderSocialListItem)),React.createElement(\"hr\",{className:\"hr\"}),this.renderFooterSecondary()))}}),Footer}(React.PureComponent);return Footer.defaultProps{data:{}},React.createElement(Footer,{data:data})}());","HeroImage":"React.createElement(\"div\",{style:{backgroundImage:\"url(\"+heroImage+\")\",opacity:opacity/100},className:\"heroImage searchBar-heroImage searchBar-overlayOpacity\"});","Nav":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Navfunction(_React$PureComponent){function Nav(a){_classCallCheck(this,Nav);var b_possibleConstructorReturn(this,(Nav.__proto__||Object.getPrototypeOf(Nav)).call(this,a));return b.mqlwindow.matchMedia(\"screen and (min-width: 768px)\"),b.state{showDesktopMenu:b.mql.matches,showMobileMenu:!1,lockBody:!1,showUserMenu:!1},b.handleMediaChangeb.handleMediaChange.bind(b),b.handleOpenMobileMenub.handleOpenMobileMenu.bind(b),b.handleCloseMobileMenub.handleCloseMobileMenu.bind(b),b.renderNavListItemb.renderNavListItem.bind(b),b.handleLockBodyb.handleLockBody.bind(b),b.handleToggleAccountMenub.handleToggleAccountMenu.bind(b),b.handleOnClickUserMenub.handleOnClickUserMenu.bind(b),b.handleClickOutsideb.handleClickOutside.bind(b),b}return _inherits(Nav,_React$PureComponent),_createClass(Nav,{key:\"componentDidMount\",value:function a(){try{this.mql.addEventListener(\"change\",_.throttle(this.handleMediaChange))}catch(a){try{this.mql.addListener(_.throttle(this.handleMediaChange))}catch(a){console.error(a)}}document.addEventListener(\"mousedown\",this.handleClickOutside)}},{key:\"componentWillUnmount\",value:function a(){document.removeEventListener(\"mousedown\",this.handleClickOutside)}},{key:\"handleMediaChange\",value:function c(a){var bthis.state.showMobileMenu;this.setState({showDesktopMenu:a.matches}),a.matches&&b&&this.handleCloseMobileMenu()}},{key:\"handleOpenMobileMenu\",value:function a(){document.body.classList.add(\"lock-body\"),this.setState({showMobileMenu:!0})}},{key:\"handleCloseMobileMenu\",value:function a(){document.body.classList.remove(\"lock-body\"),this.setState({showMobileMenu:!1})}},{key:\"handleLockBody\",value:function b(){var athis;this.setState(function(a){return{lockBody:!a.lockBody}},function(){a.state.lockBody?document.body.classList.add(\"lock-body\"):document.body.classList.remove(\"lock-body\")})}},{key:\"handleToggleAccountMenu\",value:function a(){this.setState(function(a){return{showUserMenu:!a.showUserMenu}})}},{key:\"handleOnClickUserMenu\",value:function b(a){this.handleToggleAccountMenu(),\"mobile\"a&&this.handleLockBody()}},{key:\"handleClickOutside\",value:function b(a){this.userMenu&&!this.userMenu.contains(a.target)&&this.setState({showUserMenu:!1})}},{key:\"renderAccountList\",value:function h(a){var bthis.props.settings,cthis.state.showUserMenu;if(!c)return null;var d\"nav-account-list-item\";\"mobile\"a&&(d+\" nav-list-item nav-list-item-mobile\");var e_.get(b,\"lang\"),freplaceUrlParam(window.location.search,\"page\",\"1\"),g\"/\"+e+\"/conversations\"+replaceUrlParam(f,\"q\",\"\");return React.createElement(\"ul\",{className:\"nav-account-list-container\",role:\"menu\"},_.get(b,\"customer\")&&React.createElement(\"li\",{className:d},React.createElement(\"a\",{href:g,className:\"nav-account-link nav-account-link-conversations\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"}))),React.createElement(\"li\",{className:d},React.createElement(\"a\",{className:\"nav-account-link nav-account-link-logout\",href:\"/logout\"+window.location.search},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.logout_text\"}))))}},{key:\"renderLoginOrUserMenu\",value:function l(a){var bthis,cthis.props.settings,dthis.state.showUserMenu,ed?\"up\":\"down\",f_.get(c,\"portalSettings.enabled\",!1),g_.get(c,\"portalSettings.internalModeEnabled\",!1),h_.get(c,\"customer\")||_.get(c,\"agent\");if(!f&&!g)return null;if(!h&&f)return React.createElement(\"div\",{className:\"nav-account-container \"+a},React.createElement(\"div\",{className:\"nav-account\"},React.createElement(\"a\",{href:\"/login\",className:\"nav-account-link nav-account-link-login\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.login_text\"}))));if(h){var i_.get(h,\"avatarUrl\"),j_.get(h,\"name\"),k_.get(h,\"email\");return React.createElement(\"div\",{key:\"UserMenu-\"+a,className:\"nav-account-container \"+a,onClick:function c(){return b.handleOnClickUserMenu(a)},ref:function d(c){\"desktop\"a&&(b.userMenuc)}},React.createElement(\"div\",{className:\"nav-account\"},i&&React.createElement(\"img\",{src:i,className:\"nav-avatar\",alt:\"avatar-icon\"}),React.createElement(\"div\",{className:\"nav-account-name\"},j||k),React.createElement(\"i\",{className:\"mdi mdi-menu-\"+e+\" nav-menu-\"+e+\"-icon nav-menu-icon\",\"aria-hidden\":\"true\"})),this.renderAccountList(a))}return null}},{key:\"renderLogo\",value:function c(){var athis.props.settings,b_.get(a,\"logo\");return React.createElement(\"div\",{className:\"nav-flex\"},b&&React.createElement(\"a\",{href:\"/\",id:\"top\"},React.createElement(\"img\",{src:b,className:\"header-logo\",alt:\"Homepage\"})))}},{key:\"renderMobileNav\",value:function d(){var athis.state.showMobileMenu,ba?\"mdi-close\":\"mdi-menu\",ca?this.handleCloseMobileMenu:this.handleOpenMobileMenu;return React.createElement(\"nav\",{className:\"nav\"},React.createElement(\"div\",{className:\"container\"},this.renderLogo(),React.createElement(\"div\",{className:\"nav-flex\"},React.createElement(\"i\",{className:\"mdi \"+b+\" nav-mobile-menu-icon\",onClick:c,\"aria-hidden\":\"true\"}),this.renderLoginOrUserMenu(\"mobile\"))),a&&this.renderNavList())}},{key:\"renderNavListItem\",value:function renderNavListItem(item,index){var showMobileMenuthis.state.showMobileMenu,navigationLink_.get(item,\"navigationLink.value\"),navigationText_.get(item,\"navigationText.value\"),navListItemClassnameshowMobileMenu?\"nav-list-item nav-list-item-mobile\":\"nav-list-item\";return React.createElement(\"li\",{className:navListItemClassname,key:\"navLink-\"+index,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(navigationLink),className:\"header-links\"},eval(navigationText)))}},{key:\"renderNavList\",value:function e(){var athis.props.data,bthis.state.showMobileMenu,c_.get(a,\"variables.navigation.value\",),db?\"nav-list header-navigation nav-list-mobile\":\"nav-list header-navigation\";return React.createElement(\"ul\",{id:\"header-navigation\",className:d,\"data-header-navigation\":!0,role:\"menu\"},c.map(this.renderNavListItem),React.createElement(LanguageSelect,{className:\"language-select\"}),this.renderLoginOrUserMenu(\"desktop\"))}},{key:\"renderDesktopNav\",value:function a(){return React.createElement(\"nav\",{className:\"nav\"},React.createElement(\"div\",{className:\"container\"},this.renderLogo(),React.createElement(\"div\",{className:\"nav-flex\"},this.renderNavList())))}},{key:\"render\",value:function b(){var athis.state.showDesktopMenu;return a?this.renderDesktopNav():this.renderMobileNav()}}),Nav}(React.PureComponent);return Nav.defaultProps{data:{},settings:{}},React.createElement(Nav,{data:data,settings:settings})}());","NavSearch":"React.createElement(\"div\",{className:\"nav-main-text searchBar-overlayColor\",style:{backgroundColor:_.get(data,\"variables.overlayColor.value\")}},React.createElement(HeroImage,{heroImage:_.get(data,\"variables.heroImage.value\"),opacity:_.get(data,\"variables.overlayOpacity.value\")}),React.createElement(\"div\",{className:\"container\"},React.createElement(\"span\",{className:\"search-results-number\"},results.length,\"\\xA0\",React.createElement(Snippet,{id:\"sn.kustomer.results_found\"}),\"\\xA0 '\",term,\"'\"),React.createElement(\"div\",{className:\"nav-search\"},React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",placeholder:snippet(\"sn.kustomer.search_kb\"),\"aria-label\":snippet(\"sn.kustomer.search_kb\")})))));","Page":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"\"},form||\"Default Theme\")));","SearchHeader":"React.createElement(\"div\",{className:\"search-sml-wrap\"},left,React.createElement(\"div\",{className:\"search-wrap-right\"},React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",placeholder:snippet(\"sn.kustomer.search_kb\"),\"aria-label\":snippet(\"sn.kustomer.search_kb\")}))));","SearchHeaderWithSuggestions":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var SearchHeaderWithSuggestionsfunction(_React$Component){function SearchHeaderWithSuggestions(a){_classCallCheck(this,SearchHeaderWithSuggestions);var b_possibleConstructorReturn(this,(SearchHeaderWithSuggestions.__proto__||Object.getPrototypeOf(SearchHeaderWithSuggestions)).call(this,a));return b.state{query:\"\",articles:},b.handleChangeb.handleChange.bind(b),b.debounceb.debounce.bind(b),b.fetchQueryb.debounce(b.fetchQuery,500),b.getTransformedNavigatorLangb.getTransformedNavigatorLang.bind(b),b}return _inherits(SearchHeaderWithSuggestions,_React$Component),_createClass(SearchHeaderWithSuggestions,{key:\"debounce\",value:function e(a,b,c){var d;return function(){var ethis,farguments,gc&&!d;clearTimeout(d),dsetTimeout(function b(){dnull,c||a.apply(e,f)},b),g&&a.apply(e,f)}}},{key:\"getTransformedNavigatorLang\",value:function d(){var a\"\";anavigator.languages&&navigator.languages.length?navigator.languages0:navigator.userLanguage||navigator.language||navigator.browserLanguage||\"en\";var ba.toLowerCase().split(\"-\"),cb.join(\"_\");return c}},{key:\"fetchQuery\",value:function i(a){var bthis,cthis.props,dc.org,ec.domain,fthis.getTransformedNavigatorLang(),gf?\"&lang\"+f:\"\",h\"https://\"+d.name+\".api.\"+e+\"/p/v1/kb/deflection/search?term\"+encodeURIComponent(a)+g;return fetch(h).then(function(a){return a.json()}).then(function(a){var ca.data;if(c){var dc.slice(0,5);b.setState({articles:d})}}).catch(function(a){return console.log(\"err\",a),a})}},{key:\"handleChange\",value:function c(a){var ba.target.value;this.setState({query:b}),this.fetchQuery(b)}},{key:\"renderResults\",value:function b(){var athis.state.articles;return a.length?React.createElement(\"div\",{className:\"form-suggestion\"},React.createElement(\"div\",{className:\"form-suggestion-label\"},React.createElement(Snippet,{id:\"sn.kustomer.suggested_articles\"})),a.map(function(a){var b_.get(a,\"attributes.slug\"),c_.get(a,\"attributes.hash\"),d_.get(a,\"attributes.title\");return React.createElement(\"div\",{className:\"form-suggestion-article\",key:c},React.createElement(\"a\",{href:\"/\"+b+\"-\"+c},d))})):null}},{key:\"renderHeroImage\",value:function d(){var athis.props.HeroImage,b_.get(data,\"variables.heroImage.value\"),c_.get(data,\"variables.overlayOpacity.value\");return a?React.createElement(a,{heroImage:b,opacity:c}):null}},{key:\"renderPlaceholder\",value:function renderPlaceholder(){var promptText_.get(data,\"variables.promptText.value\"),placeholderClassName\"form-control-search-placeholder searchBar-promptText\";return this.state.query&&(placeholderClassName+\" hide\"),React.createElement(\"div\",{className:placeholderClassName},eval(promptText)||snippet(\"sn.kustomer.search_kb\"))}},{key:\"renderInput\",value:function a(){return React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",value:this.state.query,onChange:this.handleChange,\"aria-label\":snippet(\"sn.kustomer.search_kb\")})}},{key:\"render\",value:function render(){var primaryMessage_.get(data,\"variables.primaryMessage.value\"),secondaryMessage_.get(data,\"variables.secondaryMessage.value\"),overlayTextColor_.get(data,\"variables.overlayTextColor.value\"),overlayColor_.get(data,\"variables.overlayColor.value\");return React.createElement(\"header\",{className:\"nav-main-text searchBar-overlayColor\",style:{backgroundColor:overlayColor}},this.renderHeroImage(),React.createElement(\"div\",{className:\"container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{style:{color:overlayTextColor},className:\"header-primaryMessage searchBar-primaryMessage searchBar-overlayTextColor\"},eval(primaryMessage)),React.createElement(\"h3\",{style:{color:overlayTextColor},className:\"header-secondaryMessage searchBar-secondaryMessage searchBar-overlayTextColor\"},eval(secondaryMessage))),React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),this.renderInput(),this.renderPlaceholder(),this.renderResults())))}}),SearchHeaderWithSuggestions}(React.Component);return SearchHeaderWithSuggestions.defaultProps{paths:{},org:{},data:{},domain:\"\",HeroImage:void 0},React.createElement(SearchHeaderWithSuggestions,{paths:paths,org:org,data:data,domain:domain,HeroImage:HeroImage})}());","SearchItem":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){_classCallCheck(this,b);var c_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a));return c.handleClickSearchResultc.handleClickSearchResult.bind(c),c}return _inherits(b,a),_createClass(b,{key:\"handleClickSearchResult\",value:function k(a){var bthis.props,cb.org,db.domain,eb.searchBucketId,fb.searchId,gb.lang,hb.articleId,ib.href;if(a.metaKey||a.preventDefault(),e&&f){var j\"https://\"+c.name+\".api.\"+d+\"/p/v1/kb/article-search-buckets/\"+e+\"/searches/\"+f;return fetch(j,{method:\"PATCH\",body:JSON.stringify({lang:g,articleId:h}),headers:{\"Content-type\":\"application/json\"}}).catch(function(a){console.error(a)}).finally(function(){a.metaKey||(window.location.hrefi)})}a.metaKey||(window.location.hrefi)}},{key:\"render\",value:function b(){var athis.props.href;return React.createElement(\"div\",{className:\"article-item-search\"},React.createElement(\"a\",{href:a,onClick:this.handleClickSearchResult,className:\"article-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header bold\"},title,\"internal\"scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"})))),React.createElement(\"div\",{className:\"article-item-time\"},publishedAt&&plugins.moment(publishedAt).format(\"MMMM D YYYY h:mma\")),React.createElement(\"div\",{className:\"article-item-body\"},React.createElement(\"div\",{dangerouslySetInnerHTML:{__html:(body||\"\").replace(/<(?:.|\\n)*?>/gm,\"\").slice(0,160).concat(\"...\")}})))}}),b}(React.Component);return a.defaultProps{href:\"\",title:\"\",publishedAt:\"\",body:\"\",org:{},domain:\"\",searchBucketId:\"\",searchId:\"\",lang:\"\",articleId:\"\",scope:\"\"},React.createElement(a,{href:href,title:title,publishedAt:publishedAt,body:body,org:org,domain:domain,searchBucketId:searchBucketId,searchId:searchId,lang:lang,articleId:articleId,scope:scope})}());","SubcategoryItem":"React.createElement(\"a\",{href:\"/\"+lang+\"/categories/\"+slug+\"-\"+hash,className:\"category-block-item category-block-item-nested-categories\"},icon&&React.createElement(\"img\",{className:\"cat-block-icon\",src:icon,alt:title}),React.createElement(\"div\",{className:\"subcat-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header subcat-item-header\"},title)),description&&React.createElement(\"div\",{className:\"article-item-body\"},description.substring(0,100)));"},"assets":{"form.css":"/*\n  \n  Forms\n  \n*/\n\n.form {\n  background-color: white;\n}\n\n.form-title {\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n.form button {\n  margin-left: 10px;\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-flex {\n  display: flex;\n  width: 100%;\n}\n\n@media only screen and (min-device-width: 320px) and (max-device-width: 480px) and (-webkit-min-device-pixel-ratio: 2) {\n  .form-flex {\n    display: inline-block;\n  }\n}\n\n/*\n  \n  Columns\n  \n*/\n\n.form-row {\n  width: 100%;\n  display: flex;\n  justify-content: space-between;\n  flex-direction: row;\n  flex-wrap: wrap;\n}\n\n.form-row-full .form-column {\n  width: 100%;\n}\n\n.form-row-half .form-column {\n  width: 48%;\n}\n\n.form-error-container {\n  margin-top: 10px;\n  margin-bottom: 10px;\n  margin-left: 10px;\n}\n\n.form-error {\n  font-size: 12px;\n  color: red;\n}\n\n::-webkit-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n::-moz-placeholder,\n:-ms-input-placeholder {\n  margin-left: 10px;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-base {\n  border-radius: 7px;\n  outline: 0;\n  height: 40px;\n  line-height: 35px;\n  padding-left: 10px;\n  width: auto;\n  margin-left: 10px;\n  font-size: 16px;\n  color: #222222;\n  border: #b2b2b2;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: var(--baseSizeFont);\n  color: var(--bodyTextColor);\n  border: 1px solid var(--borderPageColor);\n  font-family: var(--bodyTextFont);\n}\n\n.form-base::placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-group {\n  margin-top: 1rem;\n  flex-direction: column;\n}\n\n.form-group .form-suggestion {\n  position: relative;\n  margin-left: 10px;\n  width: auto;\n}\n\n.form-field {\n  flex-direction: column;\n  display: flex;\n  margin-bottom: 20px;\n  width: 100%;\n}\n\n.label {\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-bottom: 5px;\n  text-transform: none !important;\n  color: #222222 !important;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--bodyTextColor) !important;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\nspan.required {\n  color: red;\n}\n\n.description {\n  margin-bottom: 10px;\n  margin-left: 10px;\n  margin-right: 10px;\n  color: #576977;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n.hint {\n  font-style: italic;\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-top: 5px;\n  color: #576977;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n/*\n  \n  Search Suggestion\n  \n*/\n\n.form-suggestion {\n  padding: 30px;\n  margin-top: 10px;\n  max-height: 500px;\n  overflow-y: scroll;\n  background: #fff;\n  position: absolute;\n  width: 100%;\n  z-index: 1;\n  overflow: auto;\n  box-shadow: 0 2px 12px 0 rgba(0, 0, 0, 0.15);\n  border-radius: 30px;\n  text-align: left;\n}\n\n.form-suggestion-article {\n  margin-top: 20px;\n  font-weight: bold;\n}\n\n.form-suggestion-article:hover a {\n  color: #005fad;\n  color: var(--linkTextHoverColor);\n}\n\n.form-suggestion-label {\n  color: #0a3355;\n  color: var(--headingsColor);\n}\n\n.form-suggestion-label-divider {\n  background-color: #e9eff5;\n  height: 2px;\n  width: auto;\n  margin-top: 5px;\n}\n\n/*\n  \n  Textarea\n  \n*/\n\n.form-field-textarea {\n  min-height: 150px;\n  width: auto;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.form-field-textarea::placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-field-textarea-charCount {\n  display: flex;\n  justify-content: flex-end;\n  width: 100%;\n  margin-left: 10px;\n  margin-top: 5px;\n  color: #9A9A9A;\n}\n\n.form-field-textarea-charCountOver {\n  color: red;\n}\n\n/*\n  \n  Radio\n  \n*/\n.form-field-radio-group {\n  display: flex;\n  outline: 0;\n  font-size: 16px;\n  margin-bottom: 10px;\n  position: relative;\n  margin-left: 10px;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\n.form-field-radio-inputtype\"radio\" {\n  position: absolute;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n  appearance: none;\n  z-index: 1;\n  width: 24px;\n  height: 24px;\n}\n\n.form-field-radio-inputtype\"radio\":not(:checked) + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 100%;\n  border: 1px solid gray;\n}\n\n.form-field-radio-input:checked + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 100%;\n  border: 1px solid rgb(100, 100, 100);\n  -moz-box-shadow: inset 0 0 2px #000000;\n  -webkit-box-shadow: inset 0 0 2px #000000;\n  box-shadow: inset 0 0 2px #000000;\n}\n\n.form-field-radio-input:checked + label::after {\n  content: \"\";\n  position: absolute;\n  display: inline-block;\n  width: 8px;\n  height: 8px;\n  background-color: rgb(100, 100, 100);\n  top: 8px;\n  left: 5px;\n  border-radius: 100%;\n}\n\n.form-field-radio-label {\n  line-height: 14px;\n}\n\n/*\n  \n  Checkbox\n  \n*/\n.form-field-checkbox-group {\n  display: flex;\n  outline: 0;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  position: relative;\n  margin-left: 10px;\n}\n\n.form-field-checkbox-inputtype\"checkbox\" {\n  position: absolute;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n  appearance: none;\n  z-index: 1;\n  width: 24px;\n  height: 24px;\n}\n\n.form-field-checkbox-inputtype\"checkbox\":not(:checked) + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  border-radius: 3px;\n  background-color: white;\n  border: 1px solid gray;\n}\n\n.form-field-checkbox-input:checked + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 3px;\n  border: 1px solid rgb(100, 100, 100);\n  -moz-box-shadow: inset 0 0 2px #000000;\n  -webkit-box-shadow: inset 0 0 2px #000000;\n  box-shadow: inset 0 0 2px #000000;\n}\n\n.form-field-checkbox-input:checked + label::after {\n  content: \"✔\";\n  position: absolute;\n  display: inline-block;\n  width: 8px;\n  height: 8px;\n  color: rgb(100, 100, 100);\n  top: 5px;\n  left: 5px;\n  border-radius: 3px;\n  font-size: 12px;\n}\n\n.form-field-checkbox-label {\n  line-height: 14px;\n}\n\n/*\n  \n  Dropdown\n  \n*/\n\n.form-field-dropdown {\n  margin-bottom: 10px;\n  position: unset;\n}\n\n.form-field-hidden-input {\n  width: auto;\n  position: absolute;\n  background: transparent;\n  top: 0;\n  border: none;\n  outline: none;\n  height: 40px;\n  display: none;\n}\n\n.form-field-select-group {\n  -webkit-appearance: none;\n  background-color: white;\n  border-radius: 3px;\n  padding-right: 10px;\n  padding-left: 10px;\n  margin-bottom: 0;\n  display: flex;\n}\n\n.form-field-select-options {\n  position: relative;\n}\n\n.form-field-select-options-overlay {\n  border: 1px solid rgb(190, 190, 190);\n  border-radius: 3px;\n  outline: 0;\n  line-height: 35px;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  position: absolute;\n  top: -1px;\n  margin-left: 10px;\n  width: 98%;\n  background-color: white;\n  z-index: 1;\n}\n\n.form-field-select-option-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: 100%;\n}\n\n.form-field-select-option-label {\n  width: 100% !important;\n  max-width: 100% !important;\n}\n\n.form-field-select-option-arrow {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: auto;\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n}\n\n.form-field-select-option:hover {\n  background-color: rgb(230, 230, 230);\n}\n\n.form-field-select-option span {\n  margin-left: 10px;\n}\n\n.form-field-select-group .form-field-select-option-label,\n.form-field-select-option span {\n  display: block;\n  width: auto;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  display: block;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-field-native-select-group {\n  -moz-appearance: none;\n  -webkit-appearance: none;\n  appearance: none;\n  background: transparent;\n  background-image: url('data:image/svg+xml;utf-8,<svg xmlns\"http://www.w3.org/2000/svg\" xmlns:xlink\"http://www.w3.org/1999/xlink\" version\"1.1\"  width\"24\" height\"24\" viewBox\"0 0 36 20\"><path fill\"gray\" d\"M7.41,8.58L12,13.17L16.59,8.58L18,10L12,16L6,10L7.41,8.58Z\" /></svg>');\n  background-position-x: 100%;\n  background-position-y: 5px;\n  background-repeat: no-repeat;\n  width: calc(100% - 10px);\n}\n\n/*\n  \n  Tree\n  \n*/\n\n.form-field-tree-group {\n  -webkit-appearance: none;\n  background-color: white;\n  border-radius: 3px;\n  padding-right: 10px;\n  padding-left: 10px;\n  margin-bottom: 0;\n  display: flex;\n}\n\n.form-field-tree-options {\n  position: relative;\n}\n\n.form-field-tree-options-overlay {\n  border: 1px solid rgb(190, 190, 190);\n  border-radius: 3px;\n  outline: 0;\n  line-height: 35px;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  position: absolute;\n  top: -1px;\n  margin-left: 10px;\n  width: 98%;\n  background-color: white;\n  max-height: 300px;\n  overflow-y: scroll;\n  z-index: 1;\n}\n\n.form-field-tree-option-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: 80%;\n}\n\n.form-field-tree-option-label {\n  width: 80%;\n  max-width: 80%;\n}\n\n.form-field-tree-arrow {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-field-tree-clear {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  margin-right: 5px;\n}\n\n.form-field-tree-actions {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  margin-left: auto;\n}\n\n.form-field-tree-option:hover {\n  background-color: rgb(230, 230, 230);\n}\n\n.form-field-tree-option {\n  cursor: pointer;\n}\n\n.form-field-tree-option div {\n  display: inline-block;\n}\n\n.form-field-tree-option > .form-field-tree-arrow {\n  margin-right: 5px;\n  margin-left: 5px;\n  width: initial;\n}\n\n.form-field-tree-group .form-field-tree-option-label,\n.form-field-tree-option span {\n  display: block;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  display: block;\n  margin-left: 10px;\n}\n\n/*\n  \n  Images\n  \n*/\n\n.form-images {\n  display: inline-block;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-image {\n  width: 200px;\n  height: 200px;\n  margin: 5px;\n}\n\n/*\n  \n  Attachment\n  \n*/\n\n.form-attachment {\n  border: 1px solid red;\n  display: none;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-file-button {\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-bottom: 10px;\n  margin-top: 10px;\n  padding: 3px 10px;\n  height: 30px;\n  width: 110px;\n  background-color: rgb(250, 250, 250);\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 1px 0px rgba(0, 0, 0, 0.75);\n  border-radius: 3px;\n  text-align: center;\n  font-size: 16px;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-file-button:hover {\n  cursor: pointer;\n}\n\n.form-file-attachment {\n  width: 194px;\n  height: 35px;\n  background-color: rgb(240, 240, 240);\n  display: flex;\n  justify-content: flex-start;\n  align-items: center;\n  border-radius: 3px;\n  padding-left: 10px;\n  margin-bottom: 10px;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-file-attachment-name {\n  width: 80%;\n}\n\n.form-file-attachment-close {\n  width: 20%;\n  display: flex;\n  justify-content: center;\n}\n\n.form-file-attachment-close:hover {\n  cursor: pointer;\n}\n\n/*\n  \n  Article Deflection \n  \n*/\n\n.form-deflection-prompt-container {\n  position: fixed;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n  border: solid 1px #dbdadf;\n  background-color: #f9fafc;\n  padding: 15px;\n  font-size: 16px;\n}\n\n.form-deflection-prompt-text {\n  margin-right: 40px;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\n.form-modal-success-icon,\n.form-deflection-success-icon {\n  display: flex;\n  justify-content: center;\n  color: #80ce69;\n  font-size: 30px;\n}\n\n.form-deflection-item-article-cta-button {\n  border: none;\n  padding: 10px 30px;\n  border-radius: 3px;\n  font-family: \"Helvetica\";\n  background-color: #0a3355;\n  color: #ffffff;\n  font-size: 16px;\n  font-family: var(--headingsAndButtonsFont);\n  background-color: var(--primaryButtonColor);\n  color: var(--primaryButtonTextColor);\n  font-size: var(--baseSizeFont);\n}\n\n.form-deflection-item-article-cta-button:hover {\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .form-deflection-prompt-container {\n    flex-direction: column;\n  }\n\n  .form-deflection-prompt-text {\n    margin: 0 auto 10px;\n  }\n}\n\n/*\n  \n  Modal\n  \n*/\n\n/* The Modal (background) */\n.form-modal {\n  display: flex;\n  position: fixed; /* Stay in place */\n  z-index: 1;\n  left: 0;\n  top: 0;\n  width: 100%;\n  height: 100%;\n  overflow: auto;\n  background-color: rgb(0, 0, 0); /* Fallback color */\n  background-color: rgba(0, 0, 0, 0.4); /* Black w/ opacity */\n}\n\n.form-modal-container {\n  width: 100%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.form-modal-box {\n  max-width: 600px;\n  width: 80%;\n  position: relative;\n}\n\n/* Modal Content */\n.form-modal-content {\n  background-color: #fefefe;\n  margin: auto;\n  padding: 20px;\n  border: 1px solid #888;\n  overflow-y: scroll;\n  max-height: 700px;\n}\n\n@media only screen and (max-width: 768px) {\n  .form-modal-box {\n    max-height: 100%;\n    max-width: 100%;\n    width: 100%;\n  }\n\n  .form-modal-content {\n    height: 100%;\n    max-height: 100%;\n    width: 100%;\n    -webkit-overflow-scrolling: touch;\n  }\n}\n\n/* The Close Button */\n.form-modal-close {\n  display: flex;\n  justify-content: flex-end;\n}\n\n.form-modal-close:hover,\n.form-modal-close:focus {\n  color: #000;\n  cursor: pointer;\n}\n\n.form-modal-success-container {\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  flex-direction: column;\n}\n\n.form-modal-success-container-no-results {\n  margin: 50px auto;\n}\n\n.form-modal-success {\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.form-modal-divider {\n  margin: 20px auto;\n  background-color: #dbdadf;\n  height: 1px;\n}\n\n.form-deflection-header {\n  font-size: 18px;\n  font-weight: bold;\n}\n\n.form-deflection-description {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n  margin: 15px auto;\n}\n\n.form-deflection-item {\n  border-radius: 3px;\n  border: solid 1px #dbdadf;\n  margin-bottom: 15px;\n}\n\n.form-deflection-item-article {\n  padding: 20px;\n}\n\n.form-deflection-item-article-name {\n  font-weight: bold;\n  display: flex;\n  align-items: baseline;\n  font-size: 16px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-deflection-item-article-body {\n  margin: 10px 0;\n  font-size: 14px;\n}\n\n.form-deflection-item-article-actions {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n}\n\n.form-deflection-item-article-read-more,\n.form-deflection-item-article-link {\n  display: flex;\n  align-items: center;\n  font-size: 14px;\n  cursor: pointer;\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.form-deflection-item-article-link {\n  margin-left: 5px;\n  line-height: 16px;\n}\n\n.form-deflection-item-article-read-more i {\n  line-height: 14px;\n}\n\n.form-deflection-item-article-read-text {\n  margin-left: 5px;\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.form-deflection-item-article-cta {\n  border-top: 1px solid #dbdadf;\n  padding: 20px;\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n.form-deflection-item-article-cta-text {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n/*\n  \n  Phone\n  \n*/\n\n.form-phone-container {\n  margin-left: 10px;\n}\n","portal.css":"/*\n  \n  Conversations\n  \n*/\n\n.container-header-conversations,\n.container-header-conversation {\n  text-align: left !important;\n  max-width: 100% !important;\n}\n\n.container-header-conversation {\n  display: flex;\n  align-items: center;\n}\n\n.nav-search-conversations {\n  padding: 0 !important;\n}\n\n.form-control-search-wrap-conversations {\n  width: 100% !important;\n}\n\n.conversations-icon-close {\n  position: absolute;\n  right: 1rem;\n  top: 12px;\n  font-size: 1.5rem;\n  color: #8b97a1;\n  cursor: pointer;\n}\n\n.container-status-filter {\n  max-width: 100%;\n  display: flex;\n  margin: 25px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .container-status-filter {\n    max-width: 300px;\n  }\n}\n\n.conversations-container {\n  width: 100%;\n  padding: 1.5rem 1rem;\n}\n\n@media only screen and (max-width: 768px) {\n  .conversations-container .container-home {\n    margin: 0 auto;\n    padding: 0 10px;\n  }\n}\n\n.conversations-container .container {\n  margin: 0 auto;\n}\n\n.conversations-breadcrumb {\n  display: flex;\n  flex-wrap: wrap;\n  margin-bottom: 30px;\n}\n\n.conversations-breadcrumbs-link {\n  margin-bottom: 5px;\n}\n\n.breadcrumb-chevron-right-icon {\n  margin: 0 5px;\n  color: #9a9a9a;\n}\n\n.status-filter {\n  cursor: pointer;\n  padding: 10px;\n  border: 1px solid #e3e3e3;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  width: 100%;\n  text-align: center;\n  color: unset !important;\n}\n\n.status-filter:first-of-type {\n  border-right: none;\n  border-radius: 80px 0px 0px 80px;\n}\n\n.status-filter:last-of-type {\n  border-left: none;\n  border-radius: 0px 80px 80px 0px;\n}\n\n.status-filter-active {\n  background-color: #e3e3e3;\n}\n\n.conversations-list,\n.conversations-list-item {\n  list-style: none;\n}\n\n.conversations-list {\n  margin: 0;\n  padding: 0;\n}\n\n.conversations-list-item {\n  position: relative;\n  padding: 15px;\n}\n\n.conversations-list-item:nth-child(even) {\n  background-color: rgba(244, 243, 248, 0.4);\n  border-radius: 12px;\n}\n\n.conversations-list-item-link-wrapper {\n  font-weight: bold;\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n}\n\n.conversations-list-item-left,\n.conversations-list-item-right {\n  display: flex;\n  align-items: center;\n}\n\n.conversations-list-item-date {\n  color: #9a9a9a;\n  font-size: 12px;\n}\n\n.conversations-list-item-status {\n  border-radius: 80px;\n  padding: 5px 10px;\n  font-weight: bold;\n  font-size: 12px;\n  margin: 0 10px;\n}\n\n.conversations-list-item-status.open {\n  color: #15cc70;\n  background-color: rgba(21, 204, 112, 0.1);\n}\n\n.conversations-list-item-status.done {\n  color: #767676;\n  background-color: rgba(118, 118, 118, 0.1);\n}\n\n.channel-icon-container {\n  font-size: 12px;\n  background-color: #fff;\n  border: 1px solid #e3e3e3;\n  border-radius: 50%;\n  padding: 5px;\n  position: relative;\n  margin-right: 10px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.conversations-empty {\n  display: flex;\n  align-items: center;\n  flex-direction: column;\n  justify-content: center;\n  text-align: center;\n  padding: 20px 0 40px;\n  background: rgba(244, 243, 248, 0.4);\n  border-radius: 12px;\n}\n\n.conversations-empty-text {\n  color: #767676;\n}\n\n/*\n  \n  Conversation Details\n  \n*/\n\n.thread-container {\n  width: 100%;\n}\n\n.thread-container-content {\n  margin: 20px;\n}\n\n.thread-divider {\n  margin: 20px 0;\n  height: 1px;\n  background-color: #e3e3e3;\n  border: none;\n}\n\n.conversation-detail {\n  display: flex;\n  justify-content: space-between;\n  width: 100%;\n}\n\n.details-container {\n  width: 320px;\n  border-left: 1px solid #e3e3e3;\n  padding-left: 20px;\n}\n\n.details-header {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  background-color: #fff;\n  width: 100%;\n  padding: 0;\n  pointer-events: none;\n}\n\n.details-title {\n  font-weight: bold;\n  font-size: 18px;\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n  color: #0a3355;\n  color: var(--headingsColor);\n}\n\n.detail-expand-icon {\n  display: none;\n}\n\n.attributes-container {\n  display: flex;\n  flex-direction: column;\n}\n\n.attribute-container {\n  display: flex;\n  flex-direction: column;\n  padding: 10px 5px;\n}\n\n.attribute-label {\n  color: #767676;\n  font-weight: bold;\n  margin-bottom: 5px;\n}\n\n@media only screen and (max-width: 768px) {\n  .thread-container-content {\n    margin: 0;\n  }\n\n  .details-container {\n    width: 100%;\n    margin: 20px auto;\n    border-left: none;\n    padding-left: 0;\n    cursor: pointer;\n  }\n\n  .details-header {\n    background-color: #fafafa;\n    border-radius: 12px;\n    padding: 10px;\n    pointer-events: unset;\n  }\n\n  .conversation-detail {\n    display: block;\n  }\n\n  .details-title {\n    font-size: 12px;\n  }\n\n  .detail-expand-icon {\n    display: block;\n  }\n\n  .attribute-container {\n    padding: 10px;\n  }\n\n  .attributes-container.close {\n    display: none;\n  }\n\n  .attributes-container.open {\n    display: flex;\n    flex-direction: column;\n  }\n}\n\n/*\n  \n  Conversation Message\n  \n*/\n\n.messages-container {\n  overflow: auto;\n  height: 500px;\n  margin-bottom: 20px;\n  -ms-overflow-style: none; /* IE and Edge */\n  scrollbar-width: none; /* Firefox */\n}\n\n.messages-container::-webkit-scrollbar {\n  display: none;\n}\n\n.message-container {\n  display: flex;\n  margin: 0 20px 20px;\n  overflow: visible;\n}\n\n.message-container.out {\n  flex-direction: row;\n}\n\n.message-container.in {\n  flex-direction: row-reverse;\n}\n\n.message-text {\n  font-size: 16px;\n  font-size: var(--baseSizeFont);\n  word-break: break-word;\n}\n\n.message.out {\n  margin-left: 10px;\n}\n\n.message.in {\n  margin-right: 10px;\n}\n\n.message-bubble {\n  max-width: 500px;\n  width: 100%;\n  padding: 10px;\n  font-size: 14px;\n  line-height: 18px;\n}\n\n.message-bubble img {\n  max-width: 100%;\n  max-height: 100%;\n  object-fit: cover;\n  overflow: hidden;\n}\n\n.message-bubble.out {\n  background-color: #fff1f0;\n  border-radius: 0px 10px 10px 10px;\n}\n\n.message-bubble.in {\n  background-color: #f4f3f8;\n  border-radius: 10px 0 10px 10px;\n}\n\n.message-avatar {\n  height: 40px;\n  width: 40px;\n  min-width: 40px;\n  border-radius: 50%;\n}\n\n.message-avatar.out {\n  background-color: #fff1f0;\n}\n\n.message-avatar.in {\n  background-color: #f4f3f8;\n}\n\n.message-timestamp {\n  margin-right: 5px;\n}\n\n.message-meta-container,\n.message-icon-container {\n  display: flex;\n  position: relative;\n}\n\n.message-icon {\n  color: #15cc70;\n}\n\n.message-icon.pending {\n  color: #767676;\n}\n\n.message-icon.failed {\n  color: #ff655d;\n}\n\n.message-meta {\n  margin-top: 10px;\n  font-size: 14px;\n  color: #767676;\n  display: flex;\n  align-items: baseline;\n}\n\n.message-meta.in {\n  justify-content: flex-end;\n}\n\n.message-meta.out {\n  justify-content: flex-start;\n}\n\n.message-channel-wrapper {\n  display: flex;\n  align-items: baseline;\n  font-weight: bold;\n}\n\n.message-channel {\n  margin-left: 5px;\n  text-transform: capitalize;\n}\n\n.messages-see-more-container {\n  display: flex;\n  justify-content: center;\n  margin: 0 auto 20px;\n}\n\n.messages-see-more-button {\n  padding: 10px;\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .message-container {\n    margin: 0 0 20px 0;\n  }\n}\n\n.conversation-message-attachments-container {\n  margin-top: 10px;\n}\n\n/*\n  \n  Conversation Reply\n  \n*/\n\n.conversation-reply-form {\n  width: 100%;\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  padding: 10px;\n}\n\n.conversation-reply-textarea {\n  margin-bottom: 0;\n}\n\n.conversation-reply-textarea textarea {\n  width: 100%;\n  border: none;\n  resize: vertical;\n  min-height: 80px;\n  margin: 0;\n  padding: 0;\n  line-height: unset;\n}\n\n.conversation-reply-charLimit {\n  margin-left: 0;\n}\n\n.conversation-reply-textarea label {\n  display: none;\n}\n\n.conversation-actions-container {\n  display: flex;\n  align-items: center;\n  width: 100%;\n  justify-content: flex-end;\n  margin-top: 10px;\n}\n\n.conversation-action-send-button {\n  display: flex;\n  align-items: center;\n}\n\n.conversation-action-send-text {\n  margin-left: 10px;\n}\n\n/*\n  \n  Conversation Editor\n  \n*/\n.conversation-editor-container {\n  min-height: 200px;\n}\n\n.conversation-editor-attachments-container {\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n  padding: 15px 15px 0;\n}\n\n.conversation-editor-quill-container {\n  padding-bottom: 40px;\n  height: 160px;\n}\n\n#portal-editor {\n  border-bottom: none;\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n}\n\n.conversation-editor-actions-container {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  padding-bottom: 10px;\n  padding-top: 10px;\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n  border-bottom: 1px solid #e3e3e3;\n}\n\n.conversation-action-attachment {\n  margin-right: 24px;\n}\n\n.conversation-action-attachment-label {\n  cursor: pointer;\n}\n\n.conversation-action-attachment-label-disabled {\n  cursor: not-allowed;\n}\n\n.conversation-action-send-button {\n  margin-right: 10px;\n  background-color: #52aaff;\n}\n\n.conversation-editor-attachments-container\n  .conversation-attachments-container-end-user {\n  justify-content: flex-start;\n}\n\n/*\n  \n  Conversation Attachments (plural)\n  \n*/\n.conversation-attachments-container-end-user {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  min-height: 90px;\n}\n\n.conversation-attachments-container-agent {\n  display: flex;\n  justify-content: flex-start;\n  align-items: center;\n  min-height: 90px;\n}\n\n@media only screen and (max-width: 768px) {\n  .conversation-attachments-container-end-user {\n    flex-direction: column;\n  }\n\n  .conversation-attachments-container-agent {\n    flex-direction: column;\n  }\n}\n\n/*\n  \n  Conversation Attachment (singular)\n  \n*/\n@media only screen and (max-width: 768px) {\n  .conversation-attachment-container {\n    margin-bottom: 10px;\n  }\n}\n.conversation-reply-form-file-attachment {\n  width: 140px;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  margin-right: 10px;\n  background: #fafafa;\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  padding: 10px;\n  cursor: pointer;\n  background-size: cover;\n}\n\n.conversation-attachment-modal-file {\n  width: 400px;\n  height: 300px;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n  background: #fafafa;\n  padding: 10px;\n  cursor: pointer;\n}\n\n.conversation-reply-form-file-attachment-delete {\n  align-self: flex-end;\n}\n\n.conversation-reply-form-file-attachment-delete-icon {\n  color: #767676;\n  cursor: pointer;\n}\n\n.conversation-reply-form-file-attachment-wrapper-modal {\n  width: 100%;\n  display: flex;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-wrapper {\n  width: 100%;\n  display: flex;\n}\n\n.conversation-reply-form-file-attachment-type {\n  background-color: #ff655d;\n  border-radius: 6px;\n  flex: 0 0 auto;\n  font-size: 10px;\n  font-weight: 700;\n  color: white;\n  padding: 5px;\n}\n\n.conversation-reply-form-file-attachment-name-wrapper {\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-name-modal {\n  overflow: hidden;\n  text-overflow: ellipsis;\n  white-space: nowrap;\n  margin-left: 4px;\n  width: 100%;\n}\n\n.conversation-reply-form-file-attachment-name {\n  overflow: hidden;\n  text-overflow: ellipsis;\n  white-space: nowrap;\n  margin-left: 4px;\n  width: 80px;\n}\n\n.conversation-reply-form-file-attachment-size-wrapper-modal {\n  display: flex;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-size-wrapper {\n  align-self: flex-start;\n}\n\n.conversation-reply-form-file-attachment-size-modal {\n  display: inline-block;\n  align-self: flex-start;\n  font-size: 10px;\n  margin-top: 4px;\n}\n\n.conversation-reply-form-file-attachment-size {\n  display: inline-block;\n  align-self: flex-start;\n  font-size: 16px;\n  margin-top: 4px;\n}\n\n/*\n  \n  Navigation\n  \n*/\n\n.nav-account-container {\n  position: relative;\n}\n\n.nav-account {\n  display: flex;\n  align-items: center;\n  padding-left: 20px;\n  margin-left: 10px;\n  border-left: 1px solid #efeef6;\n  cursor: pointer;\n}\n\n.nav-account-name {\n  margin: 0 10px;\n}\n\n.nav-account-link {\n  cursor: pointer;\n}\n\n.nav-avatar {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  border: 1px solid #e3e3e3;\n}\n\n.nav-account-list-container {\n  position: absolute;\n  display: flex;\n  flex-direction: column;\n  background-color: #fff;\n  padding: 20px;\n  width: 200px;\n  right: 0;\n  top: calc(100% + 1rem);\n  box-shadow: 0px 2px 4px rgba(0, 0, 0, 0.08);\n  border-radius: 0px 0px 12px 12px;\n}\n\n.nav-account-list-item {\n  list-style: none;\n  margin-bottom: 20px;\n}\n\n.nav-menu-icon {\n  font-size: 22px;\n}\n\n@media only screen and (max-width: 768px) {\n  .nav-avatar {\n    margin-right: 10px;\n  }\n  .nav-account-container.desktop {\n    display: none;\n  }\n  .nav-account-list-container {\n    border: none;\n    border-radius: unset;\n    z-index: 1;\n    position: absolute;\n    width: 100vw;\n    height: 100vh;\n    right: -18px;\n    margin-top: -0.5rem;\n    box-shadow: 0 2px 6px 0 rgb(167 167 167 / 50%);\n    padding: 0;\n  }\n  .nav-account-list-item {\n    margin-bottom: 0;\n  }\n  .nav-account-name {\n    display: none;\n  }\n}\n\n/*\n  \n  Login\n  \n*/\n\n.login-buttons-container {\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  padding: 15px;\n}\n\n.login-buttons-form {\n  padding: 20px;\n  border: 2px solid #ececec;\n  border-radius: 16px;\n}\n\n.login-header {\n  margin-bottom: 20px;\n}\n\n.login-button {\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  display: flex;\n  align-items: center;\n  width: 300px;\n  justify-content: center;\n  padding: 15px;\n  margin-bottom: 15px;\n}\n\n.login-button-text {\n  margin-left: 10px;\n}\n\n/*\n  \n  Utils\n  \n*/\n\n.showInMobile {\n  display: none;\n}\n\n.hideInMobile {\n  display: block;\n}\n\n@media only screen and (max-width: 768px) {\n  .showInMobile {\n    display: block;\n  }\n\n  .hideInMobile {\n    display: none;\n  }\n}\n\n/*\n  \n  Modal (shared, generic)\n  \n*/\n.shared-modal {\n  margin: auto;\n  padding: 0;\n  border: 0;\n}\n\n.shared-modal-content-conversation-attachment {\n  display: flex;\n}\n\n.shared-modal-title-bar {\n  display: flex;\n  justify-content: space-evenly;\n  position: absolute;\n  right: 0;\n  padding-top: 10px;\n  padding-right: 10px;\n}\n\n.shared-modal-action-icon {\n  font-size: 24px;\n  color: #767676;\n  cursor: pointer;\n}\n","recaptcha.css":"#g-recaptcha {\n  margin: 10px 10px 20px 10px;\n}\n","styles.css":"/*\n\n  \n  Table of Contents\n  \n\n\t1.0 Globals\n\t2.0 Icons\n  3.0 Main Containers\n\t4.0 Buttons\n\t5.0 Forms\n\t6.0 Pages\n\t6.1 Homepage\n\t6.2 Article page\n\t6.3 Search page\n\t6.4 Category page\n\t6.5 404 page\n\t7.0 Components\n\t7.1 Nav\n\t7.2 Hero Image\n\t7.3 Footer\n\t7.4 Category Component\n\t7.5 Search Header\n\t7.6 Article Breadcrumbs\n  7.7 Article Item\n  7.8 Subcategory Item\n  7.9 Announcement\n\t8.0 Utilities\n*/\n\n/* let's set up some variables */\n:root {\n  --headingsAndButtonsFont: \"Helvetica\";\n  --headingBaseSizeFont: 36px;\n  --bodyTextFont: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  --baseSizeFont: 16px;\n  --headingsColor: #0a3355;\n  --bodyTextColor: #222222;\n  --secondaryTextColor: #576977;\n  --linksColor: #0a3355;\n  --linksColorLightened: #0a3355; /* keep for backwards compatibility */\n  --linkTextHoverColor: #005fad;\n  --primaryButtonColor: #0a3355;\n  --primaryButtonColorLightened: #0a3355; /* keep for backwards compatibility */\n  --primaryButtonTextColor: #ffffff;\n  --primaryButtonBackgroundHoverColor: #005fad;\n  --primaryButtonTextHoverColor: #ffffff;\n  --primaryBackgroundPageColor: #ffffff;\n  --secondaryBackgroundPageColor: #f9f9f9;\n  --borderPageColor: #b2b2b2;\n}\n\n/*\n  \n  1.0 Globals\n  \n*/\n\n* {\n  box-sizing: border-box;\n  margin: 0;\n}\n\nhtml {\n  height: 100%;\n  font-size: 16px;\n  font-family: \"Source Sans Pro\", sans-serif;\n  color: #222222;\n  /* font: 16px/1.5 -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  */\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n  color: var(--bodyTextColor);\n}\n\nbody {\n  min-height: 100%;\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\na {\n  text-decoration: none;\n  transition: color 0.2s ease-in-out;\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\na:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n}\n\nh1 {\n  font-size: 32px;\n}\n\nh1,\nh2,\nh3,\nh4,\nh5,\nh6 {\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\nblockquote {\n  padding-left: 4rem;\n  position: relative;\n  margin-bottom: 2rem;\n  font-style: italic;\n  line-height: 1.618rem;\n}\n\nblockquote:before {\n  content: \"\\F756\";\n  position: absolute;\n  left: 1rem;\n  color: #576977;\n  font-family: \"Material Design Icons\";\n  font-style: normal;\n  font-size: 2.5rem;\n  text-rendering: auto;\n  line-height: inherit;\n  -webkit-font-smoothing: antialiased;\n}\n\ncode {\n  background-color: #f9f9f9 !important;\n  color: #d72b3f !important;\n  font-size: 0.75rem;\n  padding: 2px 3px 1px;\n  white-space: normal;\n}\n\ncode,\npre {\n  font-family: Monaco, Menlo, Consolas, \"Courier New\", monospace !important;\n  border: 1px solid #d8d8d8 !important; /* :\\ */\n  padding: 0.1rem 0.4rem;\n  border-radius: 0.2rem;\n  -webkit-font-variant-ligatures: none;\n  font-variant-ligatures: none;\n  tab-size: 4;\n  -moz-tab-size: 4;\n  -o-tab-size: 4;\n  -webkit-tab-size: 4;\n}\n\npre {\n  background-color: #efefef;\n  overflow-x: auto;\n  font-size: 0.8rem;\n  padding: 1.5rem;\n}\n\ntable {\n  border-collapse: collapse;\n  border-spacing: 0;\n}\n\nth,\ntd {\n  margin: 0;\n}\n\ntable tbody {\n  border: 1px solid #f1f1f1;\n  border-radius: 4px;\n  background-color: #fefefe;\n}\n\ntable tbody th,\ntable tbody td {\n  padding: 0.5rem 0.625rem 0.625rem;\n}\n\ntable tbody tr:nth-child(even) {\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor) !important;\n}\n\nbutton {\n  border: none;\n  border-radius: 5px;\n  margin: 0;\n  padding: 0;\n  width: auto;\n  overflow: visible;\n\n  border-color: #0a3355;\n  border-color: var(--primaryButtonColor);\n\n  background-color: #0a3355;\n  background-color: var(--primaryButtonColor);\n\n  color: #ffffff;\n  color: var(--primaryButtonTextColor);\n\n  /* inherit font from ancestor */\n  font: inherit;\n\n  /* Normalize `line-height`. Cannot be changed from `normal` in Firefox 4+. */\n  line-height: normal;\n\n  /* Corrects font smoothing for webkit */\n  -webkit-font-smoothing: inherit;\n  -moz-osx-font-smoothing: inherit;\n\n  /* Corrects inability to style clickable `input` types in iOS */\n  -webkit-appearance: none;\n}\n\n/* Remove excess padding and border in Firefox 4+ */\nbutton::-moz-focus-inner {\n  border: 0;\n  padding: 0;\n}\n\nbutton:hover,\nbutton a:hover {\n  color: #ffffff;\n  color: var(--primaryButtonTextHoverColor);\n  background-color: #005fad;\n  background-color: var(--primaryButtonBackgroundHoverColor);\n  -webkit-transition: background-color, color 500ms ease-in-out;\n  -ms-transition: background-color, color 500ms ease-in-out;\n  transition: background-color, color 500ms ease-in-out;\n}\n\n.svg {\n  display: inline-block;\n  vertical-align: middle;\n  pointer-events: none;\n}\n\n/*\n  \n  2.0 Icons\n  \n*/\n\n/*\n  \n  3.0 Main Containers\n  \n*/\n\n.main-layout {\n  display: flex;\n  flex-direction: column;\n  min-height: 100vh;\n  overflow-y: auto;\n}\n\n.main-layout-deflection-padding {\n  padding-bottom: 70px;\n}\n\n.container {\n  max-width: 1440px;\n  padding: 0 10px;\n  width: 100%;\n  z-index: 1;\n}\n\n.featured-articles-container {\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.container-home {\n  flex: 1 1 auto; /** IE11 needs explicit 3 values */\n  margin: 1.5rem;\n}\n\n.container-contact {\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n  height: 100vh;\n}\n\n.contact-wrapper {\n  padding: 60px 80px !important;\n  border-radius: 3px;\n  box-shadow: 0 2px 12px 0 rgba(0, 0, 0, 0.15);\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.contact-wrapper hr {\n  display: none;\n}\n\n.categories-container,\n.contact-us-container {\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n@media only screen and (max-width: 767px) {\n  .container-contact {\n    background-color: #ffffff;\n    background-color: var(--primaryBackgroundPageColor);\n  }\n\n  .contact-wrapper {\n    box-shadow: none;\n    padding: 0 !important;\n  }\n}\n\n@media only screen and (min-width: 768px) {\n  .container-home {\n    max-width: 940px;\n    margin: 4rem;\n  }\n}\n\n@media only screen and (min-width: 1022px) {\n  .container-home {\n    width: 100%;\n    margin: 4rem auto;\n  }\n}\n\n/*\n  \n  4.0 Buttons\n  \n*/\n\n.btn {\n  border: 1px solid transparent;\n  padding: 0.675rem 0.875rem;\n  text-transform: uppercase;\n  font-size: 0.75rem;\n  transition: color 0.2s ease-in-out, background-color 0.2s ease-in-out;\n}\n\n.btn:hover {\n  cursor: pointer;\n}\n\n.btn:disabled {\n  opacity: 0.65;\n  pointer-events: none;\n}\n\n.btn-submit {\n  font-weight: bold;\n}\n\n.btn-secondary {\n  background-color: #f8fafc;\n  color: #4894c8;\n  border: 1px solid #e9eff4;\n  border-radius: 3px;\n}\n\n.btn-icon {\n  background-color: transparent;\n  color: #9c9fa8;\n  padding: 0.2rem;\n}\n\n.btn-icon .mdi {\n  transition: color 0.2s ease-in-out;\n}\n\n.btn-icon.btn-md {\n  padding: 0.25rem;\n  font-size: 1.25rem;\n}\n\n.btn-icon:hover {\n  background-color: #005fad;\n}\n\n.btn-icon:hover .mdi:before {\n  color: #ffffff;\n}\n\n.btn-sml {\n  font-size: 0.75rem;\n}\n\na.btn {\n  color: #ffffff;\n}\n\n.btn-arrow-right {\n  width: 32px;\n  height: 32px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  padding: 0;\n  font-size: 1.25rem;\n}\n\n/*\n  \n  5.0 Forms\n  \n*/\n\n::-webkit-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n::-moz-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n:-ms-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-control {\n  border: 1px solid #b2b2b2;\n  color: #576977;\n  border: 1px solid var(--borderPageColor);\n  color: var(--secondaryTextColor);\n  border-radius: 7px;\n  outline: 0;\n  height: 50px;\n  line-height: 50px;\n  font-size: 1rem;\n}\n\n/*\n  \n  6.0 Pages\n  \n*/\n\n/*\n  \n  6.1 Homepage\n  \n*/\n\n.container-header {\n  font-size: 21px;\n  text-align: center;\n  max-width: 620px;\n  margin: 0 auto;\n}\n\n@media only screen and (max-width: 768px) {\n  .container-header {\n    max-width: 100%;\n  }\n}\n\n.contact-us-button-section-container {\n  padding-top: 10px;\n}\n\n.contact-us-button-wrapper {\n  display: flex;\n  margin: 0 auto;\n}\n\n.contact-us-button {\n  background-color: #0a3355;\n  color: #ffffff;\n  background-color: var(--primaryButtonColor);\n  color: var(--primaryButtonTextColor);\n  font-weight: bold;\n  padding: 15px;\n  border-radius: 5px;\n  position: relative;\n  display: flex;\n  width: max-content;\n  margin: 0 auto;\n}\n\n.searchBar-primaryMessage,\n.category-primaryText,\n.featuredArticles-primaryText,\n.contactUs-primaryText,\n.conversations-primaryText {\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.searchBar-secondaryMessage,\n.category-secondaryText,\n.featuredArticles-secondaryText,\n.contactUs-secondaryText,\n.conversations-secondaryText {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.contactUs-ctaText {\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\n/*\n  \n  6.2 Article page\n  \n*/\n.article-title,\n.category-title {\n  font-weight: bold;\n  padding: 15px 0;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n.article-body {\n  flex: 1 1 auto;\n}\n\n.article-body-content {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.article-header {\n  display: flex;\n  align-items: center;\n  padding: 25px 0;\n}\n\n.article-body blockquote {\n  border: none;\n  padding-left: 4em;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\nbodydir\"rtl\" blockquote {\n  padding-left: initial;\n  padding-right: 4em;\n}\n\nbodydir\"rtl\" blockquote:before {\n  left: auto;\n  right: 1rem;\n}\n\n.article-body p {\n  margin-bottom: 1rem;\n  line-height: 1.618rem;\n}\n\n.article-body .article-updated {\n  margin-bottom: 1rem;\n  margin-top: 10px;\n  display: inline-block;\n  font-size: 14px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.article-body img.img-inline {\n  margin-bottom: 0;\n  display: inline-block;\n}\n\n.article-body ul,\n.article-body ol {\n  margin-bottom: 2rem;\n}\n\n.article-body ul ul,\n.article-body ul ol,\n.article-body ol ul,\n.article-body ol ol {\n  margin-bottom: 0;\n}\n\n.article-body ul li {\n  line-height: 1.618rem;\n}\n\n.article-left {\n  width: 100%;\n}\n\n.article-right {\n  min-width: 150px;\n  height: 100%;\n  padding: 25px;\n  border-radius: 3px;\n  width: 100%;\n  margin-left: 0;\n  margin-top: 30px;\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n@media only screen and (min-width: 768px) {\n  .article-right {\n    width: 150px;\n    margin-left: 25px;\n    margin-top: 0;\n  }\n}\n\n.tag-text {\n  font-weight: normal;\n  text-transform: uppercase;\n  font-size: 12px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.tag-wrap {\n  padding: 0 !important;\n  display: flex;\n  flex-wrap: wrap;\n  flex-direction: column;\n}\n\n.ql-align-center {\n  text-align: center;\n}\n\niframe.ql-video {\n  width: 100%;\n  height: 50%;\n}\n\n/*\n  \n\t6.3 Search page\n  \n*/\n\n.search-results-number {\n  color: #ffffff;\n  display: block;\n  font-weight: 500;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n@media only screen and (min-width: 768px) {\n  .search-results-number {\n    display: inline;\n  }\n}\n\n.no-results-copy {\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n/*\n  \n  6.4 Category Page\n  \n*/\n\n.category-description {\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n  margin-bottom: 20px;\n}\n\n.link-return {\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.subheader-label {\n  margin: 20px auto;\n  font-family: \"Helvetica\";\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  color: var(--headingsColor);\n  font-size: 26px;\n  font-weight: bold;\n}\n\n@media only screen and (min-width: 768px) {\n  .category-col-wrap {\n    display: flex;\n  }\n\n  .category-right {\n    flex: 1 1 auto;\n    margin: 0 auto;\n  }\n}\n\n/*\n  \n  6.5 404 Page\n  \n*/\n\n.fourOhFour-wrap {\n  padding: 1rem 0 1.5rem;\n  text-align: center;\n}\n\n.fourOhFour-header {\n  font-size: 0.6667rem;\n  font-weight: bold;\n  line-height: 16px;\n  text-align: center;\n  text-transform: uppercase;\n  padding-bottom: 0.6667rem;\n  width: 140px;\n  margin: 0 auto 1.333rem;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  border-bottom: 3px solid #b2b2b2;\n\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n  border-bottom: 3px solid var(--borderPageColor);\n}\n\n.fourOhFour-icon {\n  font-size: 1.5rem;\n}\n\n.fourOhFour-image {\n  display: block;\n  margin: 3rem auto;\n  max-width: 100%;\n}\n\n.fourOhFour-subheader {\n  margin-bottom: 1.333rem;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.fourOhFour-body {\n  margin-bottom: 25px;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.fourOhFour-search {\n  margin: 2.611rem auto;\n  max-width: 462px;\n}\n\n@media only screen and (max-width: 767px) {\n  .fourOhFour-search.form-control-search -wrap {\n    margin-top: 2.611rem;\n  }\n}\n\n@media only screen and (min-width: 768px) {\n  .fourOhFour-subheader {\n    font-size: 2rem;\n  }\n}\n\n@media only screen and (min-width: 1025px) {\n  .fourOhFour-wrap {\n    padding: 3.444rem 9.444rem 5.556rem;\n  }\n}\n\n/* \n  \n  7.0 Components\n  \n*/\n\n/*\n  \n  7.1 Nav\n  \n*/\n\n.nav {\n  padding: 0.5rem;\n  width: 100%;\n  position: relative;\n  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);\n  z-index: 1;\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.language-select {\n  /* arrows */\n  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),\n    linear-gradient(135deg, #0a3355 50%, transparent 50%),\n    linear-gradient(to right, #ffffff, #ffffff);\n  background-image: linear-gradient(\n      45deg,\n      transparent 50%,\n      var(--linksColor) 50%\n    ),\n    linear-gradient(135deg, var(--linksColor) 50%, transparent 50%),\n    linear-gradient(\n      to right,\n      var(--primaryBackgroundPageColor),\n      var(--primaryBackgroundPageColor)\n    );\n  background-position: calc(100% - 20px) calc(1em + 2px),\n    calc(100% - 15px) calc(1em + 2px), calc(100% - 2.5em) 0.5em;\n  background-size: 5px 5px, 5px 5px, 1px 1.5em;\n  background-repeat: no-repeat;\n\n  /* styling */\n  display: inline-block;\n  line-height: 1.5em;\n  padding: 0.5em 2em 0.5em 1em;\n  border: none;\n  background-color: #ffffff;\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  width: 160px;\n\n  background-color: var(--primaryBackgroundPageColor);\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n\n  /* reset */\n  margin: 0 auto;\n  -webkit-box-sizing: border-box;\n  -moz-box-sizing: border-box;\n  box-sizing: border-box;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n}\n\n@media only screen and (max-width: 768px) {\n  .language-select {\n    margin-top: 10px;\n  }\n}\n\n.language-select::-ms-expand {\n  /** hide native select arrow in IE */\n  display: none;\n}\n\n.language-select:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n\n  /* arrows */\n  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),\n    linear-gradient(135deg, #0a3355 50%, transparent 50%),\n    linear-gradient(to right, #ffffff, #ffffff);\n  background-image: linear-gradient(\n      45deg,\n      transparent 50%,\n      var(--linkTextHoverColor) 50%\n    ),\n    linear-gradient(135deg, var(--linkTextHoverColor) 50%, transparent 50%),\n    linear-gradient(\n      to right,\n      var(--primaryBackgroundPageColor),\n      var(--primaryBackgroundPageColor)\n    );\n}\n\n.header-links {\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.header-logo {\n  height: 40px;\n  display: block;\n  max-width: 250px;\n}\n\n.nav .container {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  margin: 0 auto;\n}\n\n.nav-flex {\n  display: flex;\n  align-items: center;\n}\n\n.nav-list {\n  list-style: none;\n  margin: 0;\n  padding-left: 0;\n  display: flex;\n  align-items: center;\n}\n\n.nav-list-mobile {\n  color: #0a3355;\n  color: var(--headingsColor);\n  height: 100%;\n  background-color: #fff;\n  flex-direction: column;\n  position: fixed;\n  left: 0;\n  right: 0;\n  width: 100%;\n  z-index: 1;\n  margin-top: 0.5rem;\n  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);\n}\n\n.lock-body {\n  position: fixed;\n  overflow: hidden;\n  width: 100%;\n}\n\n.nav-list-item {\n  font-size: 0.75rem;\n  padding: 0 1rem;\n  text-align: center;\n}\n\n.nav-list-item-mobile {\n  padding: 20px 0;\n  width: 100%;\n}\n\n.nav-mobile-menu-icon {\n  color: #0a3355;\n  color: var(--headingsColor);\n  font-size: 30px;\n  cursor: pointer;\n}\n\n.nav-main-text {\n  color: #fff;\n  background-color: #0a3355;\n  position: relative;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  padding: 2.5rem;\n  text-align: center;\n  z-index: 0;\n  height: 400px;\n}\n\n.container-max-width {\n  max-width: 600px !important;\n}\n\n.nav-search {\n  display: flex;\n  padding: 25px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .nav {\n    padding: 1rem;\n  }\n\n  .nav-main-text {\n    padding: 50px;\n  }\n}\n\n/*\n  \n  7.2 Hero Image\n  \n*/\n\n.heroImage {\n  background-position: center center;\n  background-size: cover;\n  position: absolute;\n  z-index: 0;\n  width: 100%;\n  height: 100%;\n  top: 0;\n  left: 0;\n  right: 0;\n  bottom: 0;\n}\n\n/*\n  \n  7.3 Footer\n  \n*/\n\n.footer {\n  padding: 40px;\n  color: #ffffff;\n  background-color: #0a3355;\n  font-size: 14px;\n}\n\n.footer .wrap {\n  max-width: 1040px;\n  margin-left: auto;\n  margin-right: auto;\n  padding-left: 10px;\n  padding-right: 10px;\n}\n\n.footer-list-item {\n  text-align: center;\n  width: auto;\n  margin-bottom: 25px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.footer a:hover {\n  color: white;\n}\n\n.footer-back-to-top-container {\n  width: 100%;\n  display: flex;\n  justify-content: flex-end;\n}\n\n.footer-back-to-top {\n  display: flex;\n  color: #ffffff;\n  align-items: center;\n  justify-content: center;\n  margin-bottom: 20px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.footer-back-to-top-arrow {\n  margin-left: 5px;\n  line-height: 20px;\n}\n\n.footer-secondary {\n  margin-top: 20px;\n  color: #bfbfbf;\n  align-items: center;\n  flex-direction: column;\n  display: flex;\n  justify-content: center;\n}\n\n.footer-copyright,\n.footer-powered {\n  margin-bottom: 15px;\n  color: #939fa8;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.footer-social-container {\n  display: flex;\n  align-items: center;\n  flex-direction: row;\n  justify-content: center;\n}\n\n.footer-social-item {\n  font-size: 20px;\n  padding: 0 5px;\n}\n\n.footer-links {\n  color: #ffffff;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n@media (min-width: 768px) {\n  .footer-container {\n    display: flex;\n    flex-flow: wrap;\n  }\n\n  .footer-secondary {\n    justify-content: space-between;\n    flex-direction: row;\n  }\n\n  .footer-back-to-top {\n    justify-content: flex-end;\n  }\n}\n\n/*\n  \n  7.4 Category\n  \n*/\n\n.category-wrap {\n  display: flex;\n  justify-content: center;\n  flex-wrap: wrap;\n  padding-top: 10px;\n}\n\n.category-wrap-left-aligned {\n  display: flex;\n  justify-content: space-between;\n  flex-wrap: wrap;\n}\n\n.article-wrap {\n  display: flex;\n  flex-wrap: wrap;\n  flex-direction: column;\n  justify-content: space-between !important;\n  padding-top: 10px !important;\n}\n\n.no-categories-wrap {\n  margin-top: 20px;\n}\n\n.category-block-item {\n  -webkit-transition: all 0.2s;\n  padding: 20px;\n  max-width: 100%;\n  background: #ffffff;\n  border-radius: 12px;\n  box-shadow: 0 2px 6px 0 rgba(130, 130, 130, 0.5);\n  border: solid 1px #f9f9f9;\n  align-items: center;\n  justify-content: center;\n  display: flex;\n  flex-direction: column;\n  min-height: 50px;\n  font-weight: bold;\n  margin-bottom: 10px;\n  flex: 1 1 auto;\n  width: 100%;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.category-block-item-nested-categories {\n  padding: 20px;\n  display: flex;\n}\n\n.cat-block-icon {\n  display: flex;\n  margin: 0 auto 10px;\n  border-radius: 50%;\n  height: 60px;\n  width: 60px;\n}\n\n.cat-block-title {\n  font-size: 1rem;\n  display: block;\n  text-align: center;\n}\n\n.cat-block-description {\n  font-size: 0.7778rem;\n  display: none;\n}\n\n@media only screen and (min-width: 768px) {\n  /* hack to create fake invisible element to occupy same width as elements */\n  .category-wrap-left-aligned::after {\n    content: \"\";\n    width: 48%;\n  }\n\n  .category-block-item {\n    max-width: none;\n    min-height: 150px;\n    flex: 0 48%;\n    width: 48%; /** need to set for ie11 */\n    max-width: 48%; /** need to set for ie11 */\n    margin-left: 1%;\n    margin-right: 1%;\n    margin-bottom: 2%;\n  }\n\n  .category-block-item:hover {\n    background: #ffffff;\n    border-radius: 6px;\n  }\n\n  .article-wrap {\n    flex-direction: row;\n  }\n}\n\n@media only screen and (min-width: 1025px) {\n  /* hack to create fake invisible element to occupy same width as elements */\n  .category-wrap-left-aligned::after {\n    content: \"\";\n    width: 33%;\n  }\n\n  .category-block-item {\n    flex: 0 31%;\n    width: 31%; /** need to set for ie11 */\n    max-width: 31%; /** need to set for ie11 */\n  }\n}\n\n/*\n  \n  7.5 Search Header\n  \n*/\n\n.form-control-search {\n  border-radius: 30px;\n  padding-left: 3rem;\n  width: 100%;\n  transition: border-color 0.2s ease-in-out;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.form-control-search-placeholder {\n  pointer-events: none;\n  position: absolute;\n  text-align: left;\n  right: 0;\n  left: 0;\n  top: 0;\n  bottom: 0;\n  height: 50px;\n  width: 100%;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-control-search-placeholder > div {\n  padding-left: 50px;\n  padding-right: 20px;\n  padding-top: 15px;\n  position: relative;\n  height: inherit;\n  width: inherit;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n}\n\n.form-control-search:focus {\n  border-color: #2d96cd;\n}\n\n.form-control-search:focus + .form-control-search-placeholder {\n  display: none;\n}\n\n.form-control-search-wrap {\n  position: relative;\n  width: 100%;\n  margin: 0 auto;\n}\n\n.form-control-search-wrap .icon-search {\n  position: absolute;\n  left: 1rem;\n  top: 12px;\n  font-size: 1.5rem;\n  color: #8b97a1;\n}\n\n.header-secondaryMessage {\n  font-weight: 400;\n  margin: 15px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .header-secondaryMessage {\n    margin: 30px 0;\n  }\n\n  .nav-main-text .form-control-search-wrap,\n  .nav-search .form-control-search-wrap {\n    width: 50%;\n  }\n}\n\n.search-sml-wrap {\n  margin-bottom: 20px;\n}\n\n.search-sml-wrap .icon-search {\n  left: 0.75rem;\n  top: 9px;\n}\n\n.search-sml-wrap .form-control-search {\n  height: 42px;\n  line-height: 42px;\n  padding-left: 2.5rem;\n}\n\n.tag-term {\n  font-weight: bold;\n  margin-top: 10px;\n  font-size: 12px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n@media only screen and (min-width: 768px) {\n  .search-sml-wrap {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n  }\n\n  .search-sml-wrap .form-control-search {\n    width: 350px;\n  }\n}\n\n/*\n  \n  7.6 Article Breadcrumbs\n  \n*/\n\n.breadcrumbs-wrap {\n  display: flex;\n  align-items: center;\n  line-height: 1;\n  flex-wrap: wrap;\n}\n\n.breadcrumb {\n  color: #1b394e;\n  letter-spacing: -0.1px;\n  color: #0a3355;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--headingsColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n/*\n  \n  7.7 Article Item\n  \n*/\n\n.article-item {\n  margin-top: 20px;\n  margin-bottom: 2%;\n  flex: 0 49%;\n  width: 49%; /** need to set for ie11 */\n  max-width: 49%; /** need to set for ie11 */\n}\n\n.article-item:last-child .hr {\n  display: none;\n}\n\n.article-item-search {\n  width: 100%;\n  padding-bottom: 20px;\n}\n\n.article-item-header-wrap {\n  transition: color 0.2s ease-in-out;\n  font-size: 1rem;\n  font-weight: bold;\n  display: flex;\n}\n\n.article-item-header-wrap:hover .article-item-header-icon:before {\n  color: inherit !important;\n}\n\n.article-item-header-icon {\n  margin-left: 5px;\n}\n\n.article-item-header-wrap:hover {\n  text-decoration: underline;\n}\n\n.article-item-header-wrap:hover .btn-icon {\n  background-color: #005fad;\n}\n\n.article-item-header-wrap:hover .mdi:before {\n  color: #ffffff;\n}\n\n.article-item-header-wrap .btn-icon {\n  font-size: 1.25rem;\n}\n\n.article-item-header {\n  font-weight: bold;\n  font-size: 16px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.article-item-header:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n}\n\n.article-item-time {\n  font-size: 12px;\n  padding-top: 10px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.article-item-body {\n  padding: 0.5rem 0 1rem;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.article-item .hr {\n  display: none;\n}\n\n@media only screen and (max-width: 768px) {\n  .article-item {\n    flex: 1 1 auto;\n    width: 100%; /** need to set for ie11 */\n    max-width: 100%; /** need to set for ie11 */\n  }\n  .article-item .hr {\n    display: block;\n  }\n}\n\n/*\n  \n  7.8 Subcategory Item\n  \n*/\n\n.subcat-item-header-wrap {\n  display: flex;\n  align-items: center;\n  cursor: pointer;\n  transition: color 0.2s ease-in-out;\n  flex-direction: column;\n  justify-content: center;\n  height: 100%;\n}\n\n.subcat-item-header {\n  text-align: center;\n}\n\n/*\n  \n  7.9 Announcement\n  \n*/\n\n.announcement-bar-container {\n  background-color: #e16360;\n  padding: 15px;\n  font-weight: bold;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  position: relative;\n  text-align: center;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.announcement-bar-text {\n  margin: 0 5px;\n}\n\n.announcement-bar-close {\n  color: #ffffff;\n  position: absolute;\n  right: 20px;\n  font-size: 20px;\n  top: 50%;\n  transform: translateY(-50%);\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .announcement-bar-container {\n    flex-direction: column;\n  }\n\n  .announcement-bar-close {\n    right: 10px;\n  }\n}\n\n.announcement-bar-cta {\n  color: #ffffff;\n  text-decoration: underline;\n  margin-left: 5px;\n}\n\n/*\n  \n  8.0 Utilities\n  \n*/\n\n.pull-right {\n  float: right;\n}\n\n.pull-left {\n  float: left;\n}\n\n.fz14 {\n  font-size: 0.7778rem;\n  display: none;\n}\n\n.bold {\n  font-weight: bold;\n}\n\n.m1rem {\n  margin: 1rem;\n}\n\n.mt5 {\n  margin-top: 0.3571rem;\n}\n\n.mt10 {\n  margin-top: 0.7142rem;\n}\n\n.mr5 {\n  margin-right: 0.3571rem;\n}\n\n.mb5 {\n  margin-bottom: 0.3571rem;\n}\n\n.mb2rem {\n  margin-bottom: 2rem;\n}\n\n.ml5 {\n  margin-left: 0.3571rem;\n}\n\n.text-uppercase {\n  text-transform: uppercase;\n}\n\n.hide {\n  display: none;\n}\n\n/* For vertical text ellipses */\n.text-overflow {\n  display: block;\n  /* Fallback for non-webkit */\n  display: -webkit-box;\n  /* Fallback for non-webkit */\n  margin: 0 auto;\n  line-height: 1.4;\n  -webkit-line-clamp: 3;\n  -webkit-box-orient: vertical;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  word-break: break-word;\n}\n\n.img-inline {\n  display: inline;\n  margin: 0;\n  vertical-align: bottom;\n}\n\n.list-unstyled {\n  list-style: none;\n  padding: 0;\n}\n\n.hr {\n  background: #eeeeee;\n  height: 1px;\n  border: none;\n}\n","survey.css":".survey h1 {\n  margin-top: 1rem;\n  text-align: center;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.survey-rating-prompt {\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.survey-options-wrap {\n  max-width: 95%;\n  margin: 2rem auto 0;\n  border-radius: 5px;\n  padding: 1rem;\n}\n\n.survey-questions-wrap {\n  margin: 2rem auto 0;\n  max-width: 95%;\n}\n\n.survey-questions hr {\n  margin: 2.5rem auto 0;\n  max-width: 90%;\n  background-color: #e5e4e7; /* Fallback for FireFox */\n  border-color: #e5e4e7;\n  border-style: solid;\n  border-top: 0;\n}\n\n.survey button {\n  max-width: 100px;\n  margin: 2rem auto 0;\n  display: block;\n  font-weight: bold;\n}\n\n.survey-question-label {\n  margin-bottom: 0.5rem;\n  display: block;\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.survey-question {\n  width: 100%;\n  height: 100px;\n}\n\n.survey-options {\n  display: flex;\n  justify-content: space-between;\n  margin: 1rem auto 0.5rem;\n}\n\n.survey-option {\n  flex: 0 0 auto;\n  margin: 0 1px;\n  height: 62px;\n  width: 62px;\n}\n\n.survey-option:hover {\n  cursor: pointer;\n}\n\n.survey-labels {\n  flex: 1 1 auto;\n  display: flex;\n  justify-content: space-between;\n  margin: auto;\n  color: #9a9a9a;\n}\n\n.survey-options.survey-options-2 {\n  justify-content: center;\n}\n\n.survey-options-2 .survey-option {\n  margin: 0 15px;\n}\n\n.survey-labels.survey-labels-2 {\n  justify-content: center;\n}\n\n.survey-labels-2 .survey-label {\n  margin: 0 15px;\n}\n\n.survey-success-wrap {\n  margin-top: 2rem;\n  text-align: center;\n}\n\n.survey-question-characterCount {\n  display: block;\n  text-align: right;\n  margin-top: 5px;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n/* Media queries */\n@media only screen and (max-width: 380px) {\n  .survey-option {\n    height: 45px;\n    width: 45px;\n  }\n  .survey-labels {\n    max-width: 100%;\n  }\n}\n\n@media only screen and (min-width: 767px) {\n  .survey-options-wrap {\n    max-width: 80%;\n  }\n  .survey-options {\n    max-width: 85%;\n  }\n  .survey-options-3 {\n    max-width: 350px;\n  }\n  .survey-labels {\n    max-width: 80%;\n  }\n  .survey-labels-3 {\n    max-width: 350px;\n  }\n  .survey-labels-3 .survey-label:first-child {\n    margin: 0 auto 0 10px;\n  }\n  .survey-labels-3 .survey-label:last-child {\n    margin: 0 10px 0 auto;\n  }\n}\n\n@media only screen and (min-width: 1024px) {\n  .survey-questions-wrap {\n    max-width: 66.67%;\n  }\n  .survey-option {\n    height: 94px;\n    width: 94px;\n  }\n}\n\n/* This darkens the border of the inputs and add textarea styles */\n.form-control {\n  border-color: #b2b2b2;\n  border-color: var(--borderPageColor);\n}\n\n.form-control-textarea {\n  padding: 10px;\n  line-height: 1rem;\n}\n\n\n/*\n  \n  Article Survey\n  \n*/\n\n.article-survey-form {\n  width: 50%;\n}\n\n.article-survey-wrapper {\n  margin: 50px auto;\n}\n\n.article-survey-rating-wrapper,\n.article-survey-error-wrapper,\n.article-survey-success-wrapper {\n  display: flex;\n  align-items: center;\n}\n\n.article-survey-rating-button {\n  margin-left: 10px;\n  font-weight: bold;\n  width: 80px;\n}\n\n.article-survey-error-wrapper {\n  margin: 15px 0;\n  color: #D1261E;\n  line-height: 20px;\n}\n\n.article-survey-error-message {\n  margin-left: 5px;\n}\n\n.article-survey-success-icon {\n  color: #74cc98;\n  font-size: 22px;\n  margin-right: 10px;\n}\n\n.article-survey-suggested-reasons-wrapper,\n.article-survey-writtenFeedback {\n  margin-left: -10px;\n}\n\n.article-survey-suggested-reasons-wrapper > label,\n.article-survey-writtenFeedback label {\n  font-weight: bold;\n  margin-bottom: 15px;\n}\n\n.article-survey-suggested-reason .form-field-checkbox-input:checked + label::after {\n  top: 0\n}\n\n.article-survey-suggested-reason label {\n  line-height: 25px;\n}\n\n.article-survey-writtenFeedback textarea {\n  resize: none;\n  width: 100%;\n}\n\n@media only screen and (max-width: 767px) {\n  .article-survey-form {\n    width: 100%;\n  }\n\n  .article-survey-rating-wrapper {\n    flex-direction: column;\n    align-items: flex-start;\n  }\n\n  .article-survey-rating-question {\n    margin-bottom: 10px;\n  }\n\n  .article-survey-rating-buttonname'positiveButton' {\n    margin-left: 0;\n  }\n}","utils.js":"function findSection(manifest, name) {\n  if (Array.isArray(manifest)) {\n    return manifest.filter(function (section) {\n      return section.name  name;\n    })0;\n  } else {\n    const section  _.get(manifest, `pages.homepage.variables${name}`);\n    return section;\n  }\n}\n\nfunction getAbsoluteLink(link) {\n  if (!link) return \"\";\n\n  const httpsNotFound  link.indexOf(\"https://\")  -1;\n  const httpNotFound  link.indexOf(\"http://\")  -1;\n  let absoluteLink  link;\n\n  if (httpsNotFound && httpNotFound) {\n    absoluteLink  `https://${link}`;\n  }\n\n  return absoluteLink;\n}\n"},"snippets":{"sn.kustomer.404_part1":{"en_us":"Sorry, but we couldn’t find that page you were looking for.","en_ca":"Sorry, but we couldn’t find that page you were looking for.","en_gb":"Sorry, but we couldn’t find that page you were looking for.","af":"Jammer, maar ons kon nie die bladsy vind waarna u soek nie.","bg":"За съжаление не можахме да намерим тази страница, която търсите.","bs":"Žao nam je, ali nismo mogli naći tu stranicu koju ste tražili.","ca":"Ho sentim, però no hem pogut trobar la pàgina que buscaves.","cs":"Je nám líto, ale nemohli jsme najít tu stránku, kterou jste hledali.","da":"Beklager, men vi kunne ikke finde den side, du ledte efter.","de":"Entschuldigung, aber wir konnten die von Ihnen gesuchte Seite nicht finden.","nl":"Sorry, maar we konden die pagina die u zocht niet vinden.","el":"Λυπούμαστε, αλλά δεν μπορούσαμε να βρούμε τη σελίδα που αναζητούσατε.","es":"Lo sentimos, pero no pudimos encontrar esa página que estabas buscando.","es_es":"Lo sentimos, pero no pudimos encontrar esa página que estabas buscando.","et":"Vabandust, aga me ei leia seda lehte, mida otsisite.","fi":"Anteeksi, mutta emme löytäneet etsimääsi sivua.","fil":"Paumanhin, ngunit hindi namin mahanap ang pahinang iyon na iyong hinahanap.","fr":"Désolé, mais nous n'avons pas trouvé cette page que vous cherchiez.","fr_ca":"Désolé, mais nous n'avons pas trouvé cette page que vous cherchiez.","hi":"क्षमा करें, लेकिन उस पृष्ठ को नहीं मिल सका जिसके लिए आप खोज रहे थे।","hr":"Žao nam je, ali nismo uspjeli pronaći tu stranicu koju ste tražili.","hu":"Sajnáljuk, de nem találtuk azt az oldalt, amelyet keresett.","id":"Maaf, tetapi kami tidak dapat menemukan halaman yang Anda cari.","is":"Því miður, en við gátum ekki fundið þann síðu sem þú varst að leita að.","it":"Ci dispiace, ma non siamo riusciti a trovare quella pagina che stavi cercando.","ja":"申し訳ありませんが、探していたページが見つかりませんでした。","ka":"უკაცრავად, მაგრამ ვერ იპოვა ის გვერდი, რომელსაც ეძებდით.","ko":"죄송합니다. 찾으시는 페이지를 찾을 수 없습니다.","lt":"Deja, mes negalėjome rasti to puslapio, kurį ieškojote.","lv":"Atvainojiet, bet mēs nevarējām atrast lapu, kuru meklējāt.","no":"Beklager, men vi kunne ikke finne den siden du leter etter.","pl":"Przepraszamy, ale nie mogliśmy znaleźć tej strony, której szukasz.","pt":"Desculpe, mas não conseguimos encontrar a página que você estava procurando.","pt_br":"Desculpe, mas não conseguimos encontrar a página que você estava procurando.","ro":"Ne pare rău, însă nu am putut găsi pagina pe care o căutați.","ru":"Извините, но мы не смогли найти ту страницу, которую вы искали.","sk":"Je nám ľúto, ale nepodarilo sa nám nájsť tú stránku, ktorú ste hľadali.","sl":"Oprostite, vendar nismo našli te strani, ki ste jo iskali.","sq":"Na vjen keq, por nuk mund ta gjejmë atë faqe që kërkonit.","sr":"Жао ми је, али нисмо могли наћи ту страницу коју сте 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Makala hii inajibu swali lako?","th":"บทความนี้ตอบคำถามของคุณหรือไม่?","tr":"Bu makale sorunuzu cevaplıyor mu?","tw":"Does this article answer your question?","uk":"Чи відповідає ця стаття на ваше запитання?","ur":"کیا یہ مضمون آپ کے سوال کا جواب دے گا؟","vi":"Bài viết này có trả lời câu hỏi của bạn không?","zh_cn":"本文是否回答您的问题？","zh_tw":"本文是否回答您的問題？","ky":"Бул макала сиздин сурооңузга жооп береби?","lb":"Äntwerten dësen Artikel op Är Fro?","mn":"Энэ нийтлэл таны асуултанд хариулж байна уу?","si":"මෙම ලිපිය ඔබේ ප්‍රශ්නයට පිළිතුරු දෙයිද?","ta":"இந்த கட்டுரை உங்கள் கேள்விக்கு பதிலளிக்கிறதா?","az":"Bu yazı sualınıza cavab verir?","hy":"Այս հոդվածը պատասխանում է ձեր հարցին:","cnr":"Da li ovaj članak daje odgovor na tvoje pitanje?","ar_tn":"هل هذه المقالة تجيب على سؤالك؟","fr_be":"Cet article répond-il à votre question ?","nb":"Svarer denne artikkelen på spørsmålet ditt?","nl_be":"Beantwoordt dit artikel uw vraag?","uz":"Ushbu maqola sizning savolingizga javob beradimi?","kn":"ಈ ಲೇಖನವು ನಿಮ್ಮ ಪ್ರಶ್ನೆಗೆ ಉತ್ತರಿಸುತ್ತದೆಯೇ?","te":"ఈ కథనం మీ ప్రశ్నకు సమాధానం ఇస్తుందా?","am":"ይህ ጽሑፍ ለጥያቄዎ መልስ ይሰጣል?","ms":"Adakah artikel ini menjawab soalan anda?"},"sn.kustomer.emaildeflection.yes_close_my_request":{"af":"Ja, sluit my versoek","ar":"نعم ، أغلق طلبي","ar_eg":"نعم ، أغلق طلبي","ar_ma":"نعم ، أغلق طلبي","be":"Так, закрыйце мой запыт","bg":"Да, затворете молбата ми","bs":"Da, zatvorite moj zahtjev","ca":"Sí, tanca la meva sol·licitud","cs":"Ano, zavřít moji žádost","da":"Ja, luk min anmodning","de":"Ja, schließe meine Anfrage","nl":"Ja, sluit mijn verzoek","el":"Ναι, κλείστε το αίτημά μου","en_us":"Yes, close my request","en_ca":"Yes, close my request","en_gb":"Yes, close my request","es":"Si, cierro mi solicitud","es_ar":"Si, cierro mi solicitud","es_es":"Si, cierro mi solicitud","es_pa":"Si, cierro mi solicitud","es_pe":"Si, cierro mi solicitud","et":"Jah, sulge minu taotlus","fa":"بله ، درخواست من را ببندید","fi":"Kyllä, sulje pyyntöni","fil":"Oo, isara ang aking kahilingan","fr":"Oui, fermez ma demande","fr_ca":"Oui, fermez ma demande","fr_ma":"Oui, fermez ma demande","he":"כן, סגור את בקשתי","hi":"हां, मेरा अनुरोध बंद करें","hr":"Da, zatvorite moj zahtjev","hu":"Igen, zárja be a kérésemet","id":"Ya, tutup permintaan saya","is":"Já, lokaðu beiðni minni","it":"Sì, chiudi la mia richiesta","ja":"はい、リクエストを閉じます","ka":"დიახ, დახურეთ ჩემი თხოვნა","kk":"Ия, өтінішімді жабыңыз","ko":"예, 요청을 닫습니다","lt":"Taip, uždarykite mano prašymą","lv":"Jā, aizveriet manu pieprasījumu","no":"Ja, avslutt forespørselen","pa":"ਹਾਂ, ਮੇਰੀ ਬੇਨਤੀ ਬੰਦ ਕਰੋ","pl":"Tak, zamknij moją prośbę","pt":"Sim, feche meu pedido","pt_br":"Sim, feche meu pedido","ro":"Da, închideți solicitarea mea","ru":"Да закрой мой запрос","sk":"Áno, zavrieť moju žiadosť","sl":"Da, zaprite mojo prošnjo","sq":"Po, mbyll kërkesën time","sr":"Да, затвори мој захтев","sr_me":"Да, затвори мој захтев","sv":"Ja, stäng min förfrågan","sw":"Ndio, funga ombi langu","th":"ใช่ปิดคำขอของฉัน","tr":"Evet, isteğimi kapat","tw":"Yes, close my request","uk":"Так, закрийте мій запит","ur":"ہاں ، میری درخواست بند کرو","vi":"Vâng, đóng yêu cầu của tôi","zh_cn":"是的，关闭我的要求","zh_tw":"是的，關閉我的要求","ky":"Ооба, менин өтүнүчүмдү жап","lb":"Jo, maach meng Ufro zou","mn":"Тийм ээ, миний хүсэлтийг хаа","si":"ඔව්, මගේ ඉල්ලීම වසා දමන්න","ta":"ஆம், எனது கோரிக்கையை மூடு","az":"Bəli, xahişimi bağla","hy":"Այո, փակիր իմ խնդրանքը","cnr":"Da, zatvori moj zahtjev","ar_tn":"نعم ، أغلق طلبي","fr_be":"Oui, fermez ma demande","nb":"Ja, lukk forespørselen min","nl_be":"Ja, sluit mijn verzoek","uz":"Ha, mening so'rovimni yoping","kn":"ಹೌದು, ನನ್ನ ವಿನಂತಿಯನ್ನು ಮುಚ್ಚಿ","te":"అవును, నా అభ్యర్థనను మూసివేయండి","am":"አዎ ጥያቄዬን ዝጋ","ms":"Ya, tutup permintaan saya"},"sn.kustomer.error":{"en_us":"Error","en_ca":"Error","en_gb":"Error","af":"fout","bg":"грешка","bs":"Greška","ca":"Error","cs":"Chyba","da":"Fejl","de":"Error","nl":"Fout","el":"Λάθος","es":"Error","es_es":"Error","et":"Viga","fi":"Virhe","fil":"Error","fr":"Erreur","fr_ca":"Erreur","hi":"त्रुटि","hr":"greška","hu":"Hiba","id":"Kesalahan","is":"Villa","it":"Errore","ja":"エラー","ka":"შეცდომა","ko":"오류","lt":"Klaida","lv":"Kļūda","no":"Feil","pl":"Błąd","pt":"Erro","pt_br":"Erro","ro":"Eroare","ru":"ошибка","sk":"Chyba","sl":"Napaka","sq":"gabim","sr":"Грешка","sr_me":"Грешка","sv":"Fel","th":"ความผิดพลาด","tr":"Hata","uk":"Помилка","vi":"lỗi","zh_cn":"错误","zh_tw":"錯誤","tw":"Ammma","sw":"Hitilafu","kk":"Қате","be":"памылка","ar_ma":"خطأ","ar_eg":"خطأ","fr_ma":"Erreur","es_ar":"Error","es_pa":"Error","es_pe":"Error","pa":"ਗਲਤੀ","ur":"خرابی","ky":"Ката","lb":"Feeler","mn":"Алдаа","si":"දෝෂයකි","ta":"பிழை","az":"Xəta","hy":"Սխալ","cnr":"Greška","ar_tn":"خطأ","fr_be":"Erreur","nb":"Feil","nl_be":"Fout","uz":"Xato","kn":"ದೋಷ","te":"లోపం","am":"ስህተት","ms":"ralat"},"sn.kustomer.est_read_time":{"en_us":"Est. 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You found a category with no articles. Try searching or returning","en_ca":"Oops! You found a category with no articles. Try searching or returning","en_gb":"Oops! You found a category with no articles. Try searching or returning","af":"Oeps! Jy het 'n kategorie sonder artikels gevind. Probeer soek of terugkeer","bg":"Ами сега! Намерихте категория без статии. Опитайте да търсите или да се върнете","bs":"Oops! Našli ste kategoriju bez članaka. Pokušajte da tražite ili se vratite","ca":"Oops! Heu trobat una categoria sense articles. Proveu de cercar o tornar","cs":"Oops! Našli jste kategorii bez článků. Zkuste vyhledat nebo se vracet","da":"Ups! Du har fundet en kategori uden artikler. Prøv at søge eller returnere","de":"Oops! Sie haben eine Kategorie ohne Artikel gefunden. Versuchen Sie zu suchen oder zurückzukehren","nl":"Oeps! U vond een categorie zonder artikelen. Probeer te zoeken of terug te keren","el":"Oops! Βρήκατε μια κατηγορία χωρίς άρθρα. Δοκιμάστε να αναζητήσετε ή να επιστρέψετε","es":"Oops! Encontraste una categoría sin artículos. Intenta buscar o regresar","es_es":"Oops! Encontraste una categoría sin artículos. Intenta buscar o regresar","et":"Oops! Leidsite kategooriasse, millel pole artikleid. Proovige otsida või naasta","fi":"Oops! Löydät luokan ilman artikkeleita. Yritä etsiä tai palaa","fil":"Oops! Nakita mo ang isang kategorya na walang mga artikulo. Subukang maghanap o bumabalik","fr":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de retourner","fr_ca":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de retourner","hi":"ओह! आपको कोई भी लेख नहीं मिला। खोज या लौटने का प्रयास करें","hr":"Ups! Pronašli ste kategoriju bez članaka. Pokušajte pretražiti ili se vratiti","hu":"Hoppá! Talált egy kategóriát cikkek nélkül. Próbálja meg a keresést vagy a visszatérést","id":"Oops! Anda menemukan kategori tanpa artikel. Coba cari atau kembalikan","is":"Oops! Þú fannst flokk án greinar. Reyndu að leita eða fara aftur","it":"Oops! Hai trovato una categoria senza articoli. Prova a cercare o restituire","ja":"Oops！記事のないカテゴリが見つかりました。検索や返信を試みる","ka":"Oops! სტატიების გარეშე არ მოიძებნა კატეგორია. სცადეთ ძიება ან დაბრუნება","ko":"Oops! 기사가없는 카테고리를 찾았습니다. 검색 또는 반환하기","lt":"Ops! Jūs radote kategoriją be straipsnių. Pabandykite ieškoti ar grįžti","lv":"Oops! Jūs atradāt kategoriju bez rakstiem. Mēģiniet meklēt vai atgriezties","no":"Oops! Du fant en kategori uten artikler. Prøv å søke eller returnere","pl":"Oops! Znalazłeś kategorię bez artykułów. Spróbuj wyszukać lub wrócić","pt":"Oops! Você encontrou uma categoria sem artigos. Tente pesquisar ou retornar","pt_br":"Oops! Você encontrou uma categoria sem artigos. Tente pesquisar ou retornar","ro":"Hopa! Ai găsit o categorie fără articole. Încercați să căutați sau să reveniți","ru":"Oops! Вы нашли категорию без статей. Попробуйте найти или вернуть","sk":"Oops! Našli ste kategóriu bez článkov. Pokúste sa vyhľadať alebo vrátiť","sl":"Oops! Našli ste kategorijo brez člankov. Poskusite iskati ali se vrniti","sq":"Oops! Ke gjetur një kategori pa artikuj. Provoni të kërkoni ose të ktheheni","sr":"Оппс! Нашли сте категорију без чланака. Покушајте да тражите или се вратите","sr_me":"Оппс! Нашли сте категорију без чланака. Покушајте да тражите или се вратите","sv":"Oops! Du hittade en kategori med inga artiklar. Försök att söka eller återvända","th":"ขออภัย! คุณพบหมวดหมู่ที่ไม่มีบทความ ลองค้นหาหรือกลับมา","tr":"Oops! Makaleleri olmayan bir kategori buldunuz. Aramayı veya geri dönmeyi deneyin","uk":"Oops! Ви знайшли категорію без статей. Спробуйте знайти або повернути","vi":"Oops! Bạn đã tìm thấy một danh mục không có bài báo. Thử tìm kiếm hoặc trả lại","zh_cn":"哎呀！你找到了一个没有文章的类别。尝试搜索或返回","zh_tw":"哎呀！你找到了一個沒有文章的類別。嘗試搜索或返回","tw":"Kafra! Woanhunu baabi a nsԑm biara wɔ. Yԑ woadwene sԑ worehwehwԑ biom anaa kɔ w’akyi","sw":"Lo! Umegundua aina isiyo na makala. Jaribu kutafuta au kurudi","kk":"Ой! Сіз мақалаларсыз санатты таптыңыз. Іздеу немесе қайтуды байқап көріңіз","be":"На жаль! Вы знайшлі катэгорыю без якіх-небудзь артыкулаў. Паспрабуйце выканаць пошук або вяртанне","ar_ma":"وجه الفتاة! لقد وجدت فئة مع عدم وجود مقالات. حاول البحث أو العودة","ar_eg":"وجه الفتاة! لقد وجدت فئة مع عدم وجود مقالات. حاول البحث أو العودة","fr_ma":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de revenir","es_ar":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","es_pa":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","es_pe":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","pa":"ਓਹ ਹੋ! ਤੁਹਾਨੂੰ ਕੋਈ ਲੇਖ ਨਹੀਂ ਵਾਲੀ ਸ਼੍ਰੇਣੀ ਮਿਲੀ. ਭਾਲਣ ਜਾਂ ਵਾਪਸ ਪਰਤਣ ਦੀ ਕੋਸ਼ਿਸ਼ ਕਰੋ","ur":"افوہ! آپ کو کوئی زمرہ نہیں ملا جس میں مضامین نہیں ہیں۔ تلاش کرنے یا واپس آنے کی کوشش کریں۔","ky":"Ой! Сиз макаласыз категория таптыңыз. Издеп же кайтарып көрүңүз","lb":"Ups! Dir hutt eng Kategorie ouni Artikele fonnt. Probéiert ze sichen oder zréckzekommen","mn":"Өө! Та нийтлэлгүй категори оллоо. Хайх эсвэл буцааж үзээрэй","si":"අපොයි! ඔබට ලිපි නොමැති කාණ්ඩයක් හමු විය. සෙවීමට හෝ නැවත පැමිණීමට උත්සාහ කරන්න","ta":"அச்சச்சோ! கட்டுரைகள் இல்லாத வகையை நீங்கள் கண்டீர்கள். தேட அல்லது திரும்ப முயற்சிக்கவும்","az":"Vay! Məqaləsiz bir kateqoriya tapdınız. Axtarmağa və ya geri dönməyə çalışın","hy":"Վա !յ Դուք գտել եք կատեգորիա ՝ առանց հոդվածների: Փորձեք որոնել կամ վերադառնալ","cnr":"Ups! Pronašao/la si kategoriju bez artikala. Pokušaj novu pretragu ili se vrati nazad","ar_tn":"وجه الفتاة! لقد وجدت فئة لا تحتوي على مقالات. حاول البحث أو العودة","fr_be":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de rechercher ou de revenir","nb":"Beklager! Du fant en kategori uten artikler. Prøv å søke eller returnere","nl_be":"Oeps! U heeft een categorie gevonden zonder artikelen. Probeer te zoeken of terug te keren","uz":"Afsus! Siz maqolalarsiz toifani topdingiz. Qidirishga yoki qaytishga harakat qiling","kn":"ಓಹ್! ಯಾವುದೇ ಲೇಖನಗಳಿಲ್ಲದ ವರ್ಗವನ್ನು ನೀವು ಕಂಡುಕೊಂಡಿದ್ದೀರಿ. ಹುಡುಕಲು ಅಥವಾ ಹಿಂತಿರುಗಲು ಪ್ರಯತ್ನಿಸಿ","te":"అయ్యో! మీరు కథనాలు లేని వర్గాన్ని కనుగొన్నారు. వెతకడానికి లేదా తిరిగి రావడానికి ప్రయత్నించండి","am":"ውይ! ምንም መጣጥፎች የሌሉበት ምድብ አግኝተዋል። ለመፈለግ ወይም ለመመለስ ይሞክሩ","ms":"Aduh! Anda menemui kategori tanpa artikel. Cuba cari atau kembali"},"sn.kustomer.no_results":{"en_us":"No results","en_ca":"No results","en_gb":"No results","af":"Geen resultate","bg":"Няма резултати","bs":"Nema rezultata","ca":"Sense resultats","cs":"Žádné výsledky","da":"Ingen resultater","de":"Keine Ergebnisse","nl":"Geen resultaten","el":"Χωρίς αποτέλεσμα","es":"No hay resultados","es_es":"No hay resultados","et":"Tulemused puuduvad","fi":"Ei tuloksia","fil":"Walang resulta","fr":"Aucun résultat","fr_ca":"Aucun résultat","hi":"कोई परिणाम नहीं","hr":"Nema rezultata","hu":"Nincs eredmény","id":"Tidak ada hasil","is":"Engar niðurstöður","it":"Nessun risultato","ja":"結果がありません","ka":"შედეგი არ არის","ko":"결과 없음","lt":"Jokių rezultatų","lv":"Nav rezultātu","no":"Ingen resultater","pl":"Brak wyników","pt":"Nenhum resultado","pt_br":"Nenhum resultado","ro":"Fara rezultate","ru":"Нет результатов","sk":"Žiadne výsledky","sl":"Ni rezultatov","sq":"Nuk ka rezultate","sr":"Нема резултата","sr_me":"Нема резултата","sv":"Inga resultat","th":"ไม่มีผลลัพธ์","tr":"Sonuç yok","uk":"Немає результатів","vi":"Ko có kết quả","zh_cn":"没有结果","zh_tw":"沒有結果","tw":"Mmuaeԑ biara nni hɔ","sw":"Hakuna matokeo","kk":"Нәтижелері жоқ","be":"няма вынікаў","ar_ma":"لا نتائج","ar_eg":"لا نتائج","fr_ma":"Aucun résultat","es_ar":"No hay resultados","es_pa":"No hay resultados","es_pe":"No hay resultados","pa":"ਕੋਈ ਨਤੀਜੇ ਨਹੀਂ","ur":"کوئی نتیجہ نہیں۔","ky":"Натыйжа жок","lb":"Keng Resultater","mn":"Үр дүнгүй","si":"ප්රතිපල නැත","ta":"முடிவுகள் இல்லை","az":"Nəticə yoxdur","hy":"Ոչ մի արդյունք","cnr":"Nema rezultata","ar_tn":"لا نتائج","fr_be":"Aucun résultat","nb":"Ingen resultater","nl_be":"Geen resultaten","uz":"Natija yo'q","kn":"ಯಾವುದೇ ಫಲಿತಾಂಶಗಳಿಲ್ಲ","te":"ఫలితాలు లేవు","am":"ምንም ውጤት የለም።","ms":"Tiada hasil"},"sn.kustomer.page_unavailable":{"en_us":"Sorry, but the page you requested is currently unavailable.","en_ca":"Sorry, but the page you requested is currently unavailable.","en_gb":"Sorry, but the page you requested is currently unavailable.","af":"Jammer, maar die bladsy wat jy aangevra het, is tans nie beskikbaar nie.","bg":"За съжаление, страницата, която поискате, понастоящем не е налице.","bs":"Žao mi je, ali stranica koju ste tražili trenutno nedostupna.","ca":"Ho sentim, però la pàgina que heu sol·licitat no està disponible actualment.","cs":"Je nám to líto, ale požadovaná stránka momentálně není k dispozici.","da":"Beklager, men siden du anmodede om, er i øjeblikket utilgængelig.","de":"Entschuldigung, aber die von Ihnen angeforderte Seite ist momentan nicht verfügbar.","nl":"Sorry, maar de door u aangevraagde pagina is momenteel niet beschikbaar.","el":"Λυπούμαστε, αλλά η σελίδα που ζητήσατε δεν είναι διαθέσιμη αυτήν τη στιγμή.","es":"Lo sentimos, pero la página solicitada no está disponible en este momento.","es_es":"Lo sentimos, pero la página solicitada no está disponible en este momento.","et":"Vabandust, kuid soovitud leht pole praegu saadaval.","fi":"Anteeksi, mutta pyytämäsi sivu ei ole tällä hetkellä käytettävissä.","fil":"Paumanhin, ngunit ang pahina na iyong hiniling ay hindi magagamit.","fr":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","fr_ca":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","hi":"क्षमा करें, लेकिन आपके द्वारा अनुरोधित पृष्ठ वर्तमान में अनुपलब्ध है।","hr":"Nažalost, stranica koju ste zatražili trenutačno nije dostupna.","hu":"Sajnáljuk, de a kért oldal jelenleg nem érhető el.","id":"Maaf, tetapi halaman yang Anda minta saat ini tidak tersedia.","is":"Því miður, en síðan sem þú baðst um er ekki tiltæk.","it":"Siamo spiacenti, ma la pagina richiesta non è attualmente disponibile.","ja":"申し訳ありませんが、リクエストしたページは現在利用できません。","ka":"უკაცრავად, მაგრამ მოთხოვნილი გვერდი ამჟამად მიუწვდომელია.","ko":"죄송합니다. 요청하신 페이지는 현재 사용할 수 없습니다.","lt":"Atsiprašome, bet prašomas puslapis šiuo metu nepasiekiamas.","lv":"Atvainojiet, taču pieprasītā lapa pašlaik nav pieejama.","no":"Beklager, men siden du ba om, er for øyeblikket utilgjengelig.","pl":"Przepraszamy, ale żądana strona jest obecnie niedostępna.","pt":"Desculpe, mas a página que você solicitou está indisponível no momento.","pt_br":"Desculpe, mas a página que você solicitou está indisponível no momento.","ro":"Ne pare rău, dar pagina pe care ați solicitat-o este momentan indisponibilă.","ru":"Извините, но запрошенная вами страница в настоящее время недоступна.","sk":"Je nám ľúto, ale požadovaná stránka momentálne nie je k dispozícii.","sl":"Žal, toda stran, ki ste jo zahtevali, trenutno ni na voljo.","sq":"Na vjen keq, por faqja që kërkoni nuk është aktualisht në dispozicion.","sr":"Жао ми је, али страница коју сте тражили тренутно недоступна.","sr_me":"Жао ми је, али страница коју сте тражили тренутно недоступна.","sv":"Tyvärr, men den sida du begärde är för närvarande inte tillgänglig.","th":"ขออภัยหน้าเว็บที่คุณขอไม่สามารถใช้งานได้ในขณะนี้","tr":"Üzgünüz, ancak istediğiniz sayfa şu anda kullanılamıyor.","uk":"Вибачте, але сторінка, яку ви надіслали запит, наразі недоступна.","vi":"Xin lỗi, nhưng trang bạn yêu cầu hiện không có.","zh_cn":"对不起，但您请求的页面目前无法使用。","zh_tw":"對不起，但您請求的頁面目前無法使用。","tw":"Kafra, nea worehwehwԑ no nni ha seesei.","sw":"Samahani, lakini ukurasa uliouomba haupo kwa sasa.","kk":"Кешіріңіз, бірақ сіз сұраған бет қазіргі уақытта қол жетімді емес.","be":"Выбачайце, але старонка, якую вы запыталі, у цяперашні час недаступная.","ar_ma":"عذرا ، لكن الصفحة التي طلبتها غير متاحة حاليا.","ar_eg":"عذرا ، لكن الصفحة التي طلبتها غير متاحة حاليا.","fr_ma":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","es_ar":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","es_pa":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","es_pe":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","pa":"ਮੁਆਫ ਕਰਨਾ, ਪਰ ਤੁਹਾਡੇ ਦੁਆਰਾ ਬੇਨਤੀ ਕੀਤਾ ਪੰਨਾ ਇਸ ਸਮੇਂ ਉਪਲਬਧ ਨਹੀਂ ਹੈ.","ur":"معذرت ، لیکن آپ کا درخواست کردہ صفحہ فی الحال دستیاب نہیں ہے۔","ky":"Кечиресиз, бирок сиз сураган баракча учурда жеткиликсиз.","lb":"Entschëllegt, awer déi Säit déi Dir gefrot hutt ass de Moment net verfügbar.","mn":"Уучлаарай, таны хүссэн хуудас одоогоор боломжгүй байна.","si":"කණගාටුයි, නමුත් ඔබ ඉල්ලූ පිටුව දැනට නොමැත.","ta":"மன்னிக்கவும், ஆனால் நீங்கள் கோரிய பக்கம் தற்போது கிடைக்கவில்லை.","az":"Üzr istəyirik, lakin sorğu etdiyiniz səhifə hazırda əlçatan deyil.","hy":"Ներողություն, բայց ձեր հայցած էջը ներկայումս անհասանելի է:","cnr":"Žao nam je, ali stranica koju si tražio/la je trenutno nedostupna.","ar_tn":"عذرا ، ولكن الصفحة التي طلبتها غير متوفرة حاليا.","fr_be":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","nb":"Beklager, men siden du ba om er foreløpig ikke tilgjengelig.","nl_be":"Sorry, maar de door u opgevraagde pagina is momenteel niet beschikbaar.","uz":"Kechirasiz, lekin siz so'ragan sahifa hozircha mavjud emas.","kn":"ಕ್ಷಮಿಸಿ, ಆದರೆ ನೀವು ವಿನಂತಿಸಿದ ಪುಟವು ಪ್ರಸ್ತುತ 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dhe nëse kjo ende nuk funksionon, na tregoni.","sr":"Молимо покушајте поново, а ако то и даље не функционише, јавите нам.","sr_me":"Молимо покушајте поново, а ако то и даље не функционише, јавите нам.","sv":"Vänligen försök igen, och om det fortfarande inte fungerar, låt oss veta.","th":"โปรดลองอีกครั้งและหากยังไม่ได้ผลแจ้งให้เราทราบ","tr":"Lütfen tekrar deneyin ve eğer hala çalışmıyorsa, bize bildirin.","uk":"Будь ласка, спробуйте ще раз, і якщо це все ще не спрацює, дайте нам знати.","vi":"Vui lòng thử lại, và nếu vẫn không hoạt động, hãy cho chúng tôi biết.","zh_cn":"请再试一次，如果仍然无法使用，请告诉我们。","zh_tw":"請再試一次，如果仍然無法使用，請告訴我們。","tw":"Mepa w okyew sane yԑ biom,  na sԑ saa ara na ԑteԑ a, ma yԑn aso nte.","sw":"Tafadhali jaribu tena, na ikiwa bado haifanyi kazi, tujulishe.","kk":"Қайталап көріңіз, егер бұл әлі жұмыс істемесе, бізге хабарлаңыз.","be":"Калі ласка, паспрабуйце яшчэ раз, і калі гэта ўсё яшчэ не працуе, дайце нам ведаць.","ar_ma":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأعلمنا بذلك","ar_eg":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأعلمنا بذلك","fr_ma":"Veuillez réessayer, et si cela ne fonctionne toujours pas, signalez-le-nous.","es_ar":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","es_pa":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","es_pe":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","pa":"ਕਿਰਪਾ ਕਰਕੇ ਦੁਬਾਰਾ ਕੋਸ਼ਿਸ਼ ਕਰੋ, ਅਤੇ ਜੇ ਇਹ ਅਜੇ ਵੀ ਕੰਮ ਨਹੀਂ ਕਰਦਾ ਹੈ, ਤਾਂ ਸਾਨੂੰ ਦੱਸੋ.","ur":"براہ کرم دوبارہ کوشش کریں ، اور اگر یہ اب بھی کام نہیں کرتا ہے تو ہمیں بتائیں۔","ky":"Сураныч, дагы бир жолу аракет кылып көрүңүз, эгер ал дагы деле иштебей жатса, бизге кабарлаңыз.","lb":"Probéiert w.e.g. nach eng Kéier, a wann dat nach ëmmer net funktionnéiert, so eis Bescheed.","mn":"Дахин оролдоно уу, хэрэв энэ нь ажиллахгүй хэвээр байвал бидэнд мэдэгдээрэй.","si":"කරුණාකර නැවත උත්සාහ කරන්න, එය තවමත් ක්‍රියාත්මක නොවන්නේ නම්, අපට දන්වන්න.","ta":"தயவுசெய்து மீண்டும் முயற்சிக்கவும், அது இன்னும் வேலை செய்யவில்லை என்றால், எங்களுக்குத் தெரியப்படுத்துங்கள்.","az":"Xahiş edirəm yenidən cəhd edin və bu hələ də nəticə vermirsə, bizə bildirin.","hy":"Խնդրում ենք կրկին փորձել, և եթե դա դեռ չի գործում, տեղյակ պահեք մեզ:","cnr":"Molimo pokušaj ponovo, ako to ne uspije, kontaktiraj nas.","ar_tn":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأخبرنا بذلك.","fr_be":"Veuillez réessayer et si cela ne fonctionne toujours pas, faites-le nous savoir.","nb":"Vennligst prøv igjen, og gi oss beskjed hvis det fortsatt ikke fungerer.","nl_be":"Probeer het opnieuw, en als dat nog steeds niet werkt, laat het ons dan weten.","uz":"Iltimos, qayta urinib ko'ring va agar bu hali ham ishlamasa, bizga xabar bering.","kn":"ದಯವಿಟ್ಟು ಮತ್ತೆ ಪ್ರಯತ್ನಿಸಿ ಮತ್ತು ಅದು ಇನ್ನೂ ಕೆಲಸ ಮಾಡದಿದ್ದರೆ, ನಮಗೆ ತಿಳಿಸಿ.","te":"దయచేసి మళ్లీ ప్రయత్నించండి మరియు అది ఇప్పటికీ పని చేయకపోతే, మాకు తెలియజేయండి.","am":"እባክዎ እንደገና ይሞክሩ፣ እና ያ አሁንም የማይሰራ ከሆነ ያሳውቁን።","ms":"Sila cuba lagi, dan jika itu masih tidak berkesan, beritahu kami."},"sn.kustomer.unexpected_error":{"en_us":"Whoops, that was unexpected.","en_ca":"Whoops, that was unexpected.","en_gb":"Whoops, that was unexpected.","af":"Wieops, dit was onverwags.","bg":"Слушай, това беше неочаквано.","bs":"To je bilo neočekivano.","ca":"Ho va fer, això era inesperat.","cs":"Ne, to bylo nečekané.","da":"Whoops, det var uventet.","de":"Whoops, das war unerwartet.","nl":"Oeps, dat was onverwacht.","el":"Περίπου, αυτό ήταν απροσδόκητο.","es":"Vaya, eso fue inesperado.","es_es":"Vaya, eso fue inesperado.","et":"Hästi, see oli ootamatu.","fi":"Hups, se oli odottamatonta.","fil":"Whoops, iyon ay hindi inaasahang.","fr":"Oups, c'était inattendu.","fr_ca":"Oups, c'était inattendu.","hi":"वूप्स, वह अप्रत्याशित था","hr":"To je bilo neočekivano.","hu":"Hoppá, ez váratlan volt.","id":"Ups, itu tidak terduga.","is":"Whoops, það var óvænt.","it":"Whoops, quello era inaspettato.","ja":"うわー、それは予期せぬことでした。","ka":"ვინო, ეს იყო მოულოდნელი.","ko":"우연한 일입니다.","lt":"Oi, tai buvo netikėta.","lv":"Hmm, tas bija negaidīts.","no":"Whoops, det var uventet.","pl":"Ups, to było nieoczekiwane.","pt":"Opa, isso foi inesperado.","pt_br":"Opa, isso foi inesperado.","ro":"Omule, a fost neașteptat.","ru":"Ой, это было неожиданно.","sk":"Kým to bolo neočakávané.","sl":"Ups, to je bilo nepričakovano.","sq":"Oh, kjo ishte e papritur.","sr":"То је било неочекивано.","sr_me":"То је било неочекивано.","sv":"Whoops, det var oväntat.","th":"โอ๊ะที่ไม่คาดฝัน","tr":"Whoops, bu beklenmedikti.","uk":"Ого, це було несподівано.","vi":"Rất tiếc, điều đó là bất ngờ.","zh_cn":"哎呀，那是意想不到的。","zh_tw":"哎呀，那是意想不到的。","tw":"Kafra, yԑanhyԑda.","sw":"Oops, hiyo ilikuwa isiyojatarajiwa.","kk":"О, бұл күтпеген нәрсе.","be":"Упс, гэта было нечакана.","ar_ma":"عفوًا ، لم يكن ذلك متوقعًا.","ar_eg":"عفوًا ، لم يكن ذلك متوقعًا.","fr_ma":"Oups, c'était inattendu.","es_ar":"Vaya, eso fue inesperado.","es_pa":"Vaya, eso fue inesperado.","es_pe":"Vaya, eso fue inesperado.","pa":"ਓਹ, ਉਹ ਅਚਾਨਕ ਸੀ.","ur":"افوہ ، وہ غیر متوقع تھا۔","ky":"Ой, күтүлбөгөн нерсе болду.","lb":"Oops, dat war onerwaart.","mn":"Уучлаарай, энэ нь гэнэтийн зүйл байв.","si":"අපොයි, එය අනපේක්ෂිතයි.","ta":"அச்சச்சோ, அது எதிர்பாராதது.","az":"Vallah, gözlənilməz oldu.","hy":"Վայ, դա անսպասելի էր:","cnr":"Ups, to je bilo neočekivano.","ar_tn":"عفوًا ، كان هذا غير متوقع.","fr_be":"Oups, c'était inattendu.","nb":"Oj, det var uventet.","nl_be":"Oeps, dat was onverwacht.","uz":"Voy, bu kutilmagan edi.","kn":"ಓಹ್, ಅದು ಅನಿರೀಕ್ಷಿತವಾಗಿತ್ತು.","te":"అయ్యో, అది ఊహించనిది.","am":"ውይ፣ ያ ያልተጠበቀ ነበር።","ms":"Alamak, itu tidak dijangka."},"sn.kustomer.whoops":{"en_us":"Whoops, something went wrong.","en_ca":"Whoops, something went wrong.","en_gb":"Whoops, something went wrong.","af":"Whoops, iets het verkeerd gegaan.","bg":"Слушай, нещо се обърка.","bs":"Ok, nešto je pošlo naopako.","ca":"Va fallar, alguna cosa va sortir bé.","cs":"Co, něco se pokazilo.","da":"Whoops, noget gik galt.","de":"Hoppla, etwas ist schief gelaufen.","nl":"Oeps, er is iets misgegaan.","el":"Περίπου, κάτι πήγε στραβά.","es":"Vaya, algo salió mal.","es_es":"Vaya, algo salió mal.","et":"Hästi, midagi läks valesti.","fi":"Hups, jotain meni vikaan.","fil":"Wow, may nagkamali.","fr":"Oups, quelque chose a mal tourné.","fr_ca":"Oups, quelque chose a mal tourné.","hi":"वूप्स, कुछ गलत हो गया","hr":"Ups, nešto je pošlo po zlu.","hu":"Hoppá, valami baj van.","id":"Ups, ada yang salah.","is":"Whoops, eitthvað fór úrskeiðis.","it":"Ops, qualcosa è andato storto.","ja":"うわー、何かが間違っていた。","ka":"რა თქმა უნდა, რაღაც არასწორია.","ko":"오, 뭔가 잘못 됐어.","lt":"Oi, kažkas nutiko.","lv":"Viņš, kaut kas noticis.","no":"Whoops, noe gikk galt.","pl":"Ups, coś poszło nie tak.","pt":"Opa, algo deu errado.","pt_br":"Opa, algo deu errado.","ro":"Omule, ceva a mers prost.","ru":"Упс, что-то пошло не так.","sk":"Ahoj, niečo sa pokazilo.","sl":"Ups, nekaj je šlo narobe.","sq":"Përsëri, diçka shkoi keq.","sr":"Ок, нешто је пошло наопако.","sr_me":"Ок, нешто је пошло наопако.","sv":"Whoops, något gick fel.","th":"โอ๊ะสิ่งที่ผิดพลาด","tr":"Whoops, bir şeyler ters gitti.","uk":"Ого, щось не так.","vi":"Rất tiếc, đã xảy ra lỗi.","zh_cn":"哎呀，出事了。","zh_tw":"哎呀，出事了。","tw":"Kafra, biribi ankɔ yie.","sw":"Huko, kitu kilichokosa.","kk":"Ой, бірдеңе дұрыс емес.","be":"Упс, што-то пайшло не так.","ar_ma":"عفوًا ، حدث خطأ ما.","ar_eg":"عفوًا ، حدث خطأ ما.","fr_ma":"Oups, quelque chose s'est mal passé.","es_ar":"Vaya, algo salió mal.","es_pa":"Vaya, algo salió mal.","es_pe":"Vaya, algo salió mal.","pa":"ਓਹ ਹੋ, ਕੁਝ ਗਲਤ ਹੋ ਗਿਆ.","ur":"افوہ ، کچھ غلط ہو گیا۔","ky":"Ой, бир жерден ката кетти.","lb":"Oops, eppes ass falsch gaang.","mn":"Уучлаарай, ямар нэг зүйл буруу болсон.","si":"අපොයි, මොකක් හරි වැරැද්දක් වෙලා.","ta":"அச்சச்சோ, ஏதோ தவறு ஏற்பட்டது.","az":"Ups, bir şey səhv oldu.","hy":"Ոհ, ինչ-որ բան սխալ է տեղի ունեցել:","cnr":"Ups, nešto nije bilo u redu.","ar_tn":"عفوًا ، حدث خطأ ما.","fr_be":"Oups, quelque chose s'est mal passé.","nb":"Ups, noe gikk galt.","nl_be":"Oeps, er is iets misgegaan.","uz":"Xato, bir narsa noto'g'ri ketdi.","kn":"ಓಹ್, ಏನೋ ತಪ್ಪಾಗಿದೆ.","te":"అయ్యో, ఏదో తప్పు జరిగింది.","am":"ውይ፣ የሆነ ችግር ተፈጥሯል።","ms":"Alamak, sesuatu telah berlaku."},"sn.kustomer.themebuilder.announcement_cta_text_value":{"af":"Lees meer","ar":"اقرأ أكثر","ar_eg":"اقرأ أكثر","ar_ma":"اقرأ أكثر","az":"Daha çox oxu","be":"Чытаць далей","bg":"Прочетете още","bs":"Čitaj više","ca":"Llegeix més","cs":"Přečtěte si více","da":"Læs mere","de":"Weiterlesen","nl":"Lees verder","el":"Διαβάστε περισσότερα","en_us":"Read More","en_ca":"Read More","en_gb":"Read More","es":"Lee mas","es_ar":"Lee mas","es_es":"Lee mas","es_pa":"Lee mas","es_pe":"Lee mas","et":"Loe rohkem","fa":"ادامه مطلب","fi":"Lue lisää","fil":"Magbasa Nang Higit Pa","fr":"Lire la suite","fr_ca":"Lire la suite","fr_ma":"Lire la suite","he":"קרא עוד","hi":"अधिक पढ़ें","hr":"Čitaj više","hu":"Olvass tovább","hy":"Կարդալ ավելին","id":"Baca selengkapnya","is":"Lestu meira","it":"Leggi di più","ja":"続きを読む","ka":"Წაიკითხე მეტი","kk":"Ары қарай оқу","ko":"더 읽어보기","ky":"Read More","lb":"Weiderliesen Méi","lt":"Skaityti daugiau","lv":"Lasīt vairāk","mn":"Цааш унших","no":"Les mer","pa":"ਹੋਰ ਪੜ੍ਹੋ","pl":"Czytaj więcej","pt":"consulte Mais informação","pt_br":"consulte Mais informação","ro":"Citeste mai mult","ru":"Читать больше","si":"වැඩිදුර කියවන්න","sk":"Čítaj viac","sl":"Preberi več","sq":"Lexo më shumë","sr":"Опширније","sr_me":"Опширније","sv":"Läs mer","sw":"Soma zaidi","ta":"மேலும் வாசிக்க","th":"อ่านเพิ่มเติม","tr":"Devamını oku","tw":"Read More","uk":"Читати далі","ur":"مزید پڑھ","vi":"Đọc thêm","zh_cn":"阅读更多","zh_tw":"閱讀更多","cnr":"Read More","ar_tn":"اقرأ أكثر","fr_be":"Lire la suite","nb":"Les mer","nl_be":"Lees verder","uz":"Ko'proq o'qish","kn":"ಮುಂದೆ ಓದಿ","te":"మరింత చదవండి","am":"ተጨማሪ ያንብቡ","ms":"Baca Lagi"},"sn.kustomer.themebuilder.category_primary_text_value":{"af":"Blaai volgens kategorie","ar":"تصفح حسب الفئة","ar_eg":"تصفح حسب الفئة","ar_ma":"تصفح حسب 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flokkum","it":"Sfoglia per categoria","ja":"カテゴリ別に閲覧","ka":"დაათვალიერეთ კატეგორიის მიხედვით","kk":"Санат бойынша шолу","ko":"카테고리로 찾아보기","ky":"Категория боюнча карап чыгуу","lb":"Sicht no Kategorie","lt":"Naršyti pagal kategorijas","lv":"Pārlūkot pēc kategorijas","mn":"Ангилалаар үзэх","no":"Bla etter kategori","pa":"ਸ਼੍ਰੇਣੀ ਦੁਆਰਾ ਬ੍ਰਾ .ਜ਼ ਕਰੋ","pl":"Szukaj według kategorii","pt":"Pesquise por Categoria","pt_br":"Pesquise por Categoria","ro":"Răsfoiți după categorie","ru":"Просмотр по категориям","si":"වර්ගය අනුව පිරික්සන්න","sk":"Prehľadávať podľa kategórie","sl":"Brskaj po kategorijah","sq":"Shfletoni sipas kategorisë","sr":"Прегледај по категорији","sr_me":"Прегледај по категорији","sv":"Bläddra efter kategori","sw":"Vinjari kwa Jamii","ta":"வகைப்படி உலாவுக","th":"เรียกดูตามหมวดหมู่","tr":"Kategoriye Göre Ara","tw":"Browse by Category","uk":"Перегляд за категоріями","ur":"زمرہ کے لحاظ سے براؤز کریں","vi":"Tìm kiếm bằng danh mục","zh_cn":"按类别浏览","zh_tw":"按類別瀏覽","cnr":"Browse by 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podívejte se na vše, co nabízíme","da":"Udforsk vores videnbase og se alt, hvad vi har at tilbyde","de":"Entdecken Sie unsere Wissensbasis und sehen Sie alles, was wir zu bieten haben","nl":"Verken onze kennisbank en bekijk alles wat we te bieden hebben","el":"Εξερευνήστε τη βάση γνώσεων μας και δείτε όλα όσα έχουμε να προσφέρουμε","en_us":"Explore our knowledge base and see everything we have to offer","en_ca":"Explore our knowledge base and see everything we have to offer","en_gb":"Explore our knowledge base and see everything we have to offer","es":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_ar":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_es":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_pa":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_pe":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","et":"Uurige meie teadmistebaasi ja vaadake kõike, mida meil pakkuda on","fa":"پایگاه دانش ما را کاوش کنید و همه چیزهایی را که ارائه می دهیم مشاهده کنید","fi":"Tutustu tietopohjaamme ja näe kaikki mitä meillä on tarjota","fil":"Galugarin ang aming base sa kaalaman at makita ang lahat ng aming maalok","fr":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","fr_ca":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","fr_ma":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","he":"חקור את בסיס הידע שלנו וראה את כל מה שיש לנו להציע","hi":"हमारे ज्ञानकोष का अन्वेषण करें और हमें जो कुछ भी पेश करना है, उसे देखें","hr":"Istražite našu bazu znanja i pogledajte sve što imamo za ponuditi","hu":"Fedezze fel tudásbázisunkat, és tekintse meg mindazt, amit kínálunk","hy":"Ուսումնասիրեք մեր գիտելիքների բազան և տեսեք այն ամենը, ինչ մենք առաջարկում ենք","id":"Jelajahi basis pengetahuan kami dan lihat semua yang kami tawarkan","is":"Kannaðu þekkingargrunn okkar og sjáðu allt sem við höfum upp á að bjóða","it":"Esplora la nostra knowledge base e guarda tutto ciò che abbiamo da offrire","ja":"私たちの知識ベースを探索し、私たちが提供しなければならないすべてを見てください","ka":"შეისწავლეთ ჩვენი ცოდნის ბაზა და ნახეთ ყველაფერი, რაც შემოგთავაზებთ","kk":"Біздің білім қорымызды зерттеп, біз ұсынатын барлық нәрсені көріңіз","ko":"지식 기반을 탐색하고 우리가 제공하는 모든 것을 확인하십시오","ky":"Биздин билим базабызды изилдеп, биз сунуш кыла турган нерселердин бардыгын көрүңүз","lb":"Entdeckt eis Wëssensbasis a kuckt alles wat mir ze bidden hunn","lt":"Naršykite mūsų žinių bazę ir pamatykite viską, ką galime pasiūlyti","lv":"Izpētiet mūsu zināšanu bāzi un apskatiet visu, ko mēs piedāvājam","mn":"Мэдлэгийн баазтай танилцаж, санал болгож буй бүх зүйлээ үзээрэй","no":"Utforsk kunnskapsbasen vår og se alt vi har å tilby","pa":"ਸਾਡੇ ਗਿਆਨ ਦੇ ਅਧਾਰ ਦੀ ਪੜਚੋਲ ਕਰੋ ਅਤੇ ਉਹ ਸਭ ਕੁਝ ਵੇਖੋ ਜੋ ਸਾਡੇ ਕੋਲ ਹੈ","pl":"Poznaj naszą bazę wiedzy i zobacz wszystko, co mamy do zaoferowania","pt":"Explore nossa base de conhecimento e veja tudo o que temos a oferecer","pt_br":"Explore nossa base de conhecimento e veja tudo o que temos a oferecer","ro":"Explorează baza noastră de cunoștințe și vezi tot ce avem de oferit","ru":"Изучите нашу базу знаний и узнайте все, что мы можем предложить","si":"අපගේ දැනුම පදනම් ගවේෂණය කර අපට ලබා දිය යුතු සියල්ල බලන්න","sk":"Preskúmajte našu vedomostnú základňu a uvidíte všetko, čo ponúkame","sl":"Raziščite našo bazo znanja in si oglejte vse, kar lahko ponudimo","sq":"Eksploroni bazën tonë të njohurive dhe shikoni gjithçka që mund të ofrojmë","sr":"Истражите нашу базу знања и погледајте све што нудимо","sr_me":"Истражите нашу базу знања и погледајте све што нудимо","sv":"Utforska vår kunskapsbas och se allt vi har att erbjuda","sw":"Gundua msingi wetu wa maarifa na uone kila kitu tunachopaswa kutoa","ta":"எங்கள் அறிவுத் தளத்தை ஆராய்ந்து, நாங்கள் வழங்க வேண்டிய அனைத்தையும் பாருங்கள்","th":"สำรวจฐานความรู้ของเราและดูทุกสิ่งที่เรานำเสนอ","tr":"Bilgi tabanımızı keşfedin ve sunduğumuz her şeyi görün","tw":"Explore our knowledge base and see everything we have to offer","uk":"Дослідіть нашу базу знань і подивіться все, що ми можемо запропонувати","ur":"ہمارے علمی اساس کی کھوج کریں اور دیکھیں کہ ہمارے پاس پیش کردہ سب کچھ ہے","vi":"Khám phá cơ sở kiến thức của chúng tôi và xem mọi thứ chúng tôi cung cấp","zh_cn":"探索我们的知识库，了解我们所提供的一切","zh_tw":"探索我們的知識庫，了解我們所提供的一切","cnr":"Explore our knowledge base and see everything we have to offer","ar_tn":"استكشف قاعدة المعرفة الخاصة بنا واطلع على كل ما نقدمه","fr_be":"Explorez notre base de connaissances et découvrez tout ce que nous avons à offrir","nb":"Utforsk kunnskapsbasen vår og se alt vi har å tilby","nl_be":"Verken onze kennisbank en bekijk alles wat we te bieden hebben","uz":"Bizning bilimlarimizni o'rganing va biz taqdim etadigan hamma narsani ko'ring","kn":"ನಮ್ಮ ಜ್ಞಾನದ ನೆಲೆಯನ್ನು ಅನ್ವೇಷಿಸಿ ಮತ್ತು ನಾವು ನೀಡುವ ಎಲ್ಲವನ್ನೂ ನೋಡಿ","te":"మా నాలెడ్జ్ బేస్‌ను అన్వేషించండి మరియు మేము అందించే ప్రతిదాన్ని చూడండి","am":"የእውቀት መሠረታችንን ያስሱ እና የምናቀርበውን ሁሉንም ነገር ይመልከቱ","ms":"Terokai pangkalan pengetahuan kami dan lihat semua yang kami tawarkan"},"sn.kustomer.themebuilder.contact_us_label":{"af":"Kontak Ons","ar":"اتصل بنا","ar_eg":"اتصل بنا","ar_ma":"اتصل بنا","az":"Bizimlə əlaqə saxlayın","be":"Звяжыцеся з намі","bg":"Свържете се с нас","bs":"Kontaktiraj nas","ca":"Poseu-vos en contacte amb nosaltres","cs":"Kontaktujte nás","da":"Kontakt os","de":"Kontaktiere uns","nl":"Neem contact op","el":"Επικοινωνήστε μαζί μας","en_us":"Contact Us","en_ca":"Contact Us","en_gb":"Contact Us","es":"Contáctenos","es_ar":"Contáctenos","es_es":"Contáctenos","es_pa":"Contáctenos","es_pe":"Contáctenos","et":"Võta meiega ühendust","fa":"با ما تماس بگیرید","fi":"Ota meihin yhteyttä","fil":"Makipag-ugnayan sa amin","fr":"Nous contacter","fr_ca":"Nous contacter","fr_ma":"Nous contacter","he":"צור קשר","hi":"संपर्क करें","hr":"Kontaktirajte nas","hu":"Lépjen kapcsolatba velünk","hy":"Կապվեք մեզ հետ","id":"Hubungi kami","is":"Hafðu samband við okkur","it":"Contattaci","ja":"お問い合わせ","ka":"Დაგვიკავშირდით","kk":"Бізбен хабарласыңы","ko":"문의하기","ky":"Биз менен байланыш","lb":"Kontaktéiert eis","lt":"Susisiekite su mumis","lv":"Sazinies ar mums","mn":"Бидэнтэй холбоо бариарай","no":"Kontakt oss","pa":"ਸਾਡੇ ਨਾਲ ਸੰਪਰਕ ਕਰੋ","pl":"Skontaktuj się z nami","pt":"Contate-Nos","pt_br":"Contate-Nos","ro":"Contactează-ne","ru":"Свяжитесь с нами","si":"අපව අමතන්න","sk":"Kontaktuj nás","sl":"Kontaktiraj nas","sq":"Na kontaktoni","sr":"Контактирајте нас","sr_me":"Контактирајте нас","sv":"Kontakta oss","sw":"Wasiliana nasi","ta":"எங்களை தொடர்பு கொள்ள","th":"ติดต่อเรา","tr":"Bize Ulaşın","tw":"Contact Us","uk":"Зв'яжіться з нами","ur":"ہم سے رابطہ کریں","vi":"Liên hệ chúng tôi","zh_cn":"联系我们","zh_tw":"聯繫我們","cnr":"Contact Us","ar_tn":"اتصل بنا","fr_be":"Nous contacter","nb":"Kontakt oss","nl_be":"Neem contact op","uz":"Biz bilan bog'lanish","kn":"ನಮ್ಮನ್ನು ಸಂಪರ್ಕಿಸಿ","te":"మమ్మల్ని సంప్రదించండి","am":"ያግኙን","ms":"Hubungi Kami"},"sn.kustomer.themebuilder.contact_us_primary_text_label":{"af":"Nog vrae?","ar":"لا يزال لديك أسئلة؟","ar_eg":"لا يزال لديك أسئلة؟","ar_ma":"لا يزال لديك أسئلة؟","az":"Hələ suallarınız var?","be":"У вас засталіся пытанні?","bg":"Все още имате въпроси?","bs":"Još uvijek imate pitanja?","ca":"Encara teniu preguntes?","cs":"Stále máte otázky?","da":"Har du stadig spørgsmål?","de":"Haben Sie noch Fragen?","nl":"Heeft u nog vragen?","el":"Εξακολουθείτε να έχετε ερωτήσεις;","en_us":"Still have questions?","en_ca":"Still have questions?","en_gb":"Still have questions?","es":"¿Aún tienes preguntas?","es_ar":"¿Aún tienes preguntas?","es_es":"¿Aún tienes preguntas?","es_pa":"¿Aún tienes preguntas?","es_pe":"¿Aún tienes preguntas?","et":"Kas teil on endiselt küsimusi?","fa":"هنوز سوالی دارید؟","fi":"Onko sinulla vielä kysyttävää?","fil":"May mga katanungan pa ba?","fr":"Vous avez encore des questions?","fr_ca":"Vous avez encore des questions?","fr_ma":"Vous avez encore des questions?","he":"עדיין יש לך שאלות?","hi":"अभी भी प्रश्न हैं?","hr":"Još uvijek imate pitanja?","hu":"Van még kérdése?","hy":"Դեռ հարցեր ունե՞ք:","id":"Masih ada pertanyaan?","is":"Ertu enn með spurningar?","it":"Hai ancora domande?","ja":"まだ質問がありますか？","ka":"კიდევ გაქვთ შეკითხვები?","kk":"Сұрақтарыңыз бар ма?","ko":"여전히 질문이 있습니까?","ky":"Дагы эле суроолоруңуз барбы?","lb":"Hutt Dir nach ëmmer Froen?","lt":"Vis dar turite klausimų?","lv":"Vai jums joprojām ir jautājumi?","mn":"Гэсэн асуулт байна уу?","no":"Har du fortsatt spørsmål?","pa":"ਅਜੇ ਵੀ ਸਵਾਲ ਹਨ?","pl":"Wciąż masz pytania?","pt":"Ainda tem dúvidas?","pt_br":"Ainda tem dúvidas?","ro":"Mai aveți întrebări?","ru":"Остались вопросы?","si":"තවමත් ප්‍රශ්න තිබේද?","sk":"Stále máte otázky?","sl":"Imate še vprašanja?","sq":"Ende keni pyetje?","sr":"Још увек имате питања?","sr_me":"Још увек имате питања?","sv":"Har du fortfarande frågor?","sw":"Bado una maswali?","ta":"இன்னும் கேள்விகள் உள்ளதா?","th":"หากยังมีคำถาม","tr":"Hala sorularınız mı var?","tw":"Still have questions?","uk":"Є ще питання?","ur":"اب بھی سوالات ہیں؟","vi":"Bạn vẫn có câu hỏi?","zh_cn":"还有问题吗？","zh_tw":"還有問題嗎？","cnr":"Still have questions?","ar_tn":"لا يزال لديك أسئلة؟","fr_be":"Vous avez encore des questions ?","nb":"Har du fortsatt spørsmål?","nl_be":"Heeft u nog vragen?","uz":"Hali ham savollaringiz bormi?","kn":"ಇನ್ನೂ ಪ್ರಶ್ನೆಗಳಿವೆಯೇ?","te":"ఇంకా ప్రశ్నలు ఉన్నాయా?","am":"አሁንም ጥያቄዎች አሉዎት?","ms":"Masih ada soalan?"},"sn.kustomer.themebuilder.contact_us_secondary_text_value":{"af":"Ons is hier om te help!","ar":"نحن هنا للمساعدة!","ar_eg":"نحن هنا للمساعدة!","ar_ma":"نحن هنا للمساعدة!","az":"Kömək etmək üçün buradayıq!","be":"Мы тут, каб дапамагчы!","bg":"Ние сме тук, за да помогнем!","bs":"Ovdje smo da vam pomognemo!","ca":"Som aquí per ajudar-vos!","cs":"Jsme tu, abychom vám pomohli!","da":"Vi er her for at hjælpe!","de":"Wir sind hier um zu helfen!","nl":"We zijn hier om te helpen!","el":"Είμαστε εδώ για να βοηθήσουμε!","en_us":"We are here to help!","en_ca":"We are here to help!","en_gb":"We are here to help!","es":"¡Estamos aquí para ayudar!","es_ar":"¡Estamos aquí para ayudar!","es_es":"¡Estamos aquí para ayudar!","es_pa":"¡Estamos aquí para ayudar!","es_pe":"¡Estamos aquí para ayudar!","et":"Oleme siin, et aidata!","fa":"ما اینجاییم تا کمک کنیم!","fi":"Olemme täällä auttamassa!","fil":"Nandito kami para tumulong!","fr":"Nous sommes ici pour aider!","fr_ca":"Nous sommes ici pour aider!","fr_ma":"Nous sommes ici pour aider!","he":"אנחנו כאן כדי לעזור!","hi":"हम यहाँ मदद करने के लिए हैं!","hr":"Ovdje smo da vam pomognemo!","hu":"Azért vagyunk itt, hogy segítsünk!","hy":"Մենք այստեղ ենք օգնելու:","id":"Kami di sini untuk membantu!","is":"Við erum hér til að hjálpa!","it":"Siamo qui per aiutare!","ja":"私たちは助けるためにここにいます！","ka":"ჩვენ აქ ვართ დასახმარებლად!","kk":"Біз көмектесуге келдік!","ko":"저희가 도와 드리겠습니다!","ky":"Биз жардам берүү үчүн келдик!","lb":"Mir sinn hei fir ze hëllefen!","lt":"Mes esame čia, kad padėtume!","lv":"Mēs esam šeit, lai palīdzētu!","mn":"Бид туслахаар ирлээ!","no":"Vi er her for å hjelpe!","pa":"ਅਸੀਂ ਮਦਦ ਲਈ ਇੱਥੇ ਹਾਂ!","pl":"Jesteśmy tutaj aby pomóc!","pt":"Estamos aqui para ajudar!","pt_br":"Estamos aqui para ajudar!","ro":"Suntem aici sa ajutam!","ru":"Мы здесь, чтобы помочь!","si":"අපි ආවේ උදව් කරන්න!","sk":"Sme tu, aby sme pomohli!","sl":"Tu smo, da vam pomagamo!","sq":"Ne jemi këtu për t'ju ndihmuar!","sr":"Овде смо да помогнемо!","sr_me":"Овде смо да помогнемо!","sv":"Vi är här för att hjälpa!","sw":"Tuko hapa kusaidia!","ta":"நாங்கள் உதவ இங்கே இருக்கிறோம்!","th":"เราพร้อมให้ความช่วยเหลือ!","tr":"Yardım etmek için buradayız!","tw":"We are here to help!","uk":"Ми тут, щоб допомогти!","ur":"ہم مدد کے لئے حاضر ہیں!","vi":"Chúng tôi ở đây để giúp đỡ!","zh_cn":"我们在这里为您提供帮助！","zh_tw":"我們在這里為您提供幫助！","cnr":"We are here to help!","ar_tn":"نحن هنا للمساعدة!","fr_be":"Nous sommes ici 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Basics","parent":"60b6af7293ce9f001221fe44","slug":"the-basics","hash":"H1_3mnu2u","description":"Getting started with Agency","disabled":false,"updatedAt":"2021-06-29T14:53:54.519Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/the-basics-H1_3mnu2u","children":,"articles":{"id":"67857df0f17df1643b2b4fcc","articleId":"60db33be6d89cb0013792800","title":"Ingredients","body":"<h3>The Future Formula:</h3><p><br></p><p>There are four active ingredients in your personalized Future Formula, and your Agency provider determines which ones are right for you. All formulas are vegan, cruelty-free, fragrance-free, and are never tested on animals.&nbsp;</p><p>Commonly used active ingredients include:</p><div><ul><li><a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>Azelaic acid</u></a></li><li><a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>Tretinoin</u></a></li><li><a href\"https://support.withagency.com/en_us/what-niacinamide-can-do-for-your-skin-ryUk4hO3_\"><u>Niacinamide</u></a></li><li><a href\"https://support.withagency.com/en_us/what-to-know-about-tranexamic-acid-for-skin-H1TA7hOn_\"><u>Tranexamic acid</u></a></li><li><a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\"><u>Dexpanthenol</u></a></li></ul></div><div><p>The base (inactive ingredients) of your Future Formula contains: aloe barbadensis leaf juice, C13-14 isoparaffin, caprylic/capric triglyceride, deionized water, laureth-7, phenoxyethanol, polyacrylamide, tocopheryl acetate, triethylene glycol.&nbsp;</p></div><ul><li>All formulas containing tretinoin also contain the antioxidant BHT (butylated hydroxytoluene).</li><li>All Future Formulas contain propylene glycol.</li></ul><h3>The Dark Spot Formula:</h3><p><br></p><p>There are four active ingredients in every Dark Spot Formula, and your Agency provider determines which ones are right for you. Our Dark Spot Formulas are vegan, fragrance-free, cruelty-free, and are never tested on animals. Commonly used active ingredients include:</p><ul><li><a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>Hydroquinone</u></a></li><li><a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>Azelaic acid</u></a><u><br></u></li><li><a href\"https://support.withagency.com/en_us/how-hydrocortisone-minimizes-irritation-S1Fg4nOnd\"><u>Hydrocortisone</u></a></li><li><a href\"https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_\"><u>Kojic acid</u></a></li><li><a href\"https://support.withagency.com/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO\"><u>Green tea extract (EGCG)</u></a></li><li><a href\"https://support.withagency.com/en_us/how-to-get-the-benefits-of-resveratrol-SJ_gE2_h_\"><u>Resveratrol</u></a></li></ul><p>The Dark Spot Formula has its own unique base. The base (inactive) ingredients include: Aqua purificata, Cetearyl alcohol, Polysorbate 60, Isohexadecane, Isododecane, C13-C15 alkane, Glyceryl stearate, PEG-75 stearate, Polyacrylate-13, Polyisobutene, Polysorbate 20, Polyurethane-39, Stearyl behenate, Cetyl alcohol, Tocopheryl acetate, Ascorbic acid, Sodium Bisulfite, Benzoic acid (0.09%), Sorbic acid (0.09%), Butylated hydroxytoluene (BHT), Propanediol</p><h3>The Eye Formula:</h3><p><br></p><p>There are four active ingredients in every Eye Formula. The active ingredients will be picked for your skin and goals by your Licensed Dermatology Provider after reviewing your photos and medical history. Our Eye Formulas are vegan, fragrance-free, cruelty-free, and are never tested on animals. Active ingredients may include:</p><ul><li><a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\">Tretinoin</a></li><li><a href\"https://support.withagency.com/en_us/what-to-know-about-caffeine-for-the-skin-HJGSS56dp\">Caffeine</a></li><li><a href\"https://support.withagency.com/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO\">Green tea extract</a></li><li><a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\">Dexpanthenol</a></li><li><a href\"https://support.withagency.com/en_us/what-to-know-about-glycerin-HJ1FF5Tua\">Glycerin</a></li></ul><p id\"isPasted\">The Eye Formula has its own unique base. The base (inactive) ingredients include: Olus oil, C30-45 alkyl methicone, C30-45 olefin, Cetearyl olivate, Cera alba, Tocopheryl acetate</p><p>Still curious? To learn which four ingredients have been included in your Agency Future Formula, Eye Formula, and/or Dark Spot Formula, check your Treatment page where you can find your personalized formula(s). Your ingredients will also be listed on your bottle label(s).</p><p>Questions about your prescription(s)? Reach out to your <a href\"https://app.withagency.com/dashboard/messages\">Agency medical provider</a>!</p><p>Questions about the bottle(s) itself? Check out our <a href\"https://kst.mr/SJKMrW7up\">Agency bottles article</a>.</p><div><br><br><h3 id\"isPasted\"><strong>The Cloud Care Duo:&nbsp;</strong></h3><p><br></p><p>The Cloud Care Duo is Agency&rsquo;s cleanser and moisturizer - the Cream Oil Cleanser and Weightless Whipped Moisturizer. The anchor for your daily skincare ritual, this rich-yet-weightless duo offers deep hydration with a light-as-air finish.&nbsp;</p><p>Key ingredients in the Cream Oil Cleanser include:&nbsp;</p><ul><li>Squalane: Squalane mimics your body&rsquo;s natural sebum, using its oil-like consistency to break down impurities while nourishing skin with a visibly smooth finish.&nbsp;</li><li>Glycerin: Glycerin is a humectant that pulls water into the outer skin layer, helping to establish normal moisture balance and slowing the evaporation of water from your skin.</li></ul><p>The full ingredient list for the Cream Oil Cleanser: Water, Cocamidopropyl Betaine, Cetearyl Alcohol, Sodium Methyl Cocoyl Taurate, &nbsp;Caprylic/Capric Triglyceride, Sodium Chloride, Glycerin, Squalane, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Styrene/Acrylates Copolymer, Leuconostoc/Radish Root Ferment Filtrate, Hydrogenated Lecithin, Coconut Acid, Caesalpinia Spinosa Gum, Phenoxyethanol, Ethylhexylglycerin, Sodium Hydroxide.</p><p>Key ingredients in the Weightless Whipped Moisturizer include:</p><ul><li>Hyaluronic acid: Known for its ability to hold water up to approximately 1,000x its weight, hyaluronic acid deeply hydrates the skin, boosting its smoothness and elasticity.</li><li>Shea butter: With a melting point at body temperature, shea butter is a plant-based butter that effortlessly absorbs, softening and smoothing your skin&rsquo;s overall texture.&nbsp;</li><li>Glycerin: Glycerin is a humectant that pulls water into the outer skin layer, helping to establish normal moisture balance and slowing the evaporation of water from your skin.</li><li>Ceramides: Naturally occurring in the body, ceramides bind skin cells together to fortify the skin&rsquo;s moisture barrier, increasing hydration and preventing water loss for plump, glowing skin.&nbsp;</li></ul><p>The full ingredient list for the Weightless Whipped Moisturizer: Water, Glycerin, Ethylhexyl Salicylate, Hydrogenated Polyisobutene, Dimethicone, Butyrospermum Parkii (Shea) Butter, Butylene Glycol, Propanediol, Cetearyl Alcohol, Niacinamide, Sodium Hyaluronate, Ceramide NP, Ceramide AP, Ceramide EOP, Panthenol, Avena Sativa (Oat) Kernel Flour, Phytosphingosine, Cholesterol, Sodium Lauroyl Lactylate, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Hydrogenated Lecithin, Xanthan Gum, Tocopherol, Carbomer, Benzyl Alcohol, Sodium Hydroxide.</p></div><h4><hr></h4><h3><br></h3><h3>SilkScreen</h3><p><br></p><p>SilkScreen provides UVA and UVB protection with hydrating, antioxidant-rich ingredients for a formula that is equal parts suncare and skincare.</p><p>Key ingredients of SilkScreen include:</p><ul><li>Zinc Oxide: A mineral (aka physical) sunscreen ingredient that protects against both UVA and UVB rays with minimal risk of irritation</li><li>Titanium Dioxide: A mineral (aka physical) sunscreen ingredient that protects against both UVA and UVB rays</li><li>Hyaluronic Acid: A naturally occurring sugar that attracts water to deeply hydrate and plump the skin</li><li>Licorice Root Extract: A potent antioxidant derived from the licorice plant that has anti-inflammatory benefits and helps to remove excess pigment in the skin</li><li>Niacinamide: A form of vitamin B3 that fights free radicals, fades dark spots, and improves moisture barrier function</li></ul><p>Inactive ingredients include:</p><p>Caprylic/Capric Triglyceride, Water, Diisopropyl Sebacate, Polymethylsilsesquioxane, Undecane, Aloe Barbadensis Leaf Juice, Glycerin, Polyglyceryl-6 Polyricinoleate, Isododecane, Dimethicone, Mica, Polysilicone-11, Tridecane, Argania Spinosa Kernel Oil, Polyhydroxystearic Acid, Tocopheryl Acetate, Polyglyceryl-2 Isostearate, Disteardimonium Hectorite, Phenoxyethanol, Dimethicone Crosspolymer, Sodium Chloride, Triethoxycaprylylsilane, Alumina, Propanediol, Iron Oxide (CI 77492), Magnesium Stearate, Jojoba Esters, Disodium EDTA, 1,2-Hexanediol, Bisabolol, Propylene Carbonate, Titanium Dioxide (CI 77891), Niacinamide, Iron Oxides (CI 77491), Laureth-12, Caprylhydroxamic Acid, Iron Oxides (Black, CI 77499), Sodium Hyaluronate, Ethylhexylglycerin, Glycyrrhiza Glabra (Licorice) Root Extract, Iron Oxides (CI77499).</p><p><br></p><h3 id\"isPasted\">Agency Milky Hydration Concentrate</h3><p><br></p><p>This lightweight, milky serum is formulated with a unique blend of 5 different hyaluronic acids, urea, and polyglutamic acid to deeply hydrate multiple layers of skin. Supercharged with peptides, this concentrate also helps support natural collagen production to smooth and soften the appearance of fine lines and wrinkles.</p><p>Key ingredients of Agency Milky Hydration include:</p><ul><li>Hyaluronic Acid: Attracts and holds water to deeply hydrate and visibly plump multiple layers of skin thanks to five types of hyaluronic acids</li><li>Peptides: Smoothes the look of fine lines and wrinkles by supporting natural collagen production</li><li>Glycerin: Locks water in the skin&rsquo;s outer layer to maximize moisture</li><li>Urea: Increases the water content in the top layers of skin</li><li>Polyglutamic Acid: Hydrates skin to help reduce the look of fine lines and wrinkles</li></ul><p>Ingredient List:</p><p>Water, Glycerin, Caprylic/Capric Triglyceride, Urea, Butylene Glycol, Sodium Citrate, Propanediol, 1,2-Hexanediol, Isopentyldiol, Arachidyl Alcohol, Citric Acid, Cetearyl Alcohol, Pentylene Glycol, Dimethicone, Hyaluronic Acid, Sodium Hyaluronate, Sodium Hyaluronate Crosspolymer, Hydrolyzed Sodium Hyaluronate, Sodium Acetylated Hyaluronate, Copper Tripeptide-1, Palmitoyl Tetrapeptide-7, Palmitoyl Tripeptide-1, Butyrospermum Parkii (Shea) Butter, Behenyl Alcohol, Coco-Glucoside, Arachidyl Glucoside, Polyglutamic Acid, Hydroxyacetophenone, Polyacrylate Crosspolymer-6, Xanthan Gum, Aloe Barbadensis Leaf Juice, Sodium Phytate, Cetyl Hydroxyethylcellulose, Rutin, Ethylhexylglycerin, Phaseolus Lunatus (Green Bean) Seed Extract</p><p><br></p><h3 id\"isPasted\">Agency HydroSerum Eye Stick</h3><p><br></p><p>Agency HydroSerum Eye Stick is a solid oil moisturizing balm to deeply hydrate the delicate under-eye area with a barrier-protective blend of hyaluronic acid, argan oil, niacinamide and licorice root extract&mdash;designed to visibly brighten dark circles and smooth the appearance of fine lines and wrinkles.</p><p>Key ingredients of Agency HydroSerum Eye Stick include:</p><ul><li>Hyaluronic Acid: Deeply hydrates and visibly plumps skin, boosting the appearance of smooth skin.&nbsp;</li><li>Argan Oil: Nourishes and softens skin with vitamin E and fatty acids</li><li>Niacinamide: Visibly fades dark spots and reduces inflammation</li><li>Licorice Root Extract: Soothes skin and visibly reduces redness</li><li>Adenosine: Helps support natural collagen production and visibly reduce the appearance of fine lines and wrinkles</li></ul><p>Ingredient list:&nbsp;</p><p>Propylene Glycol Dibenzoate, Polyglyceryl-2 Triisostearate, Bis-Diglyceryl Polyacyladipate-2, Octyldodecanol, Phytosteryl/Isostearyl/Cetyl/Stearyl/Behenyl Dimer Dilinoleate, Diisostearyl Malate, Butylene Glycol Dicaprylate/Dicaprate, Synthetic Wax, Hydrogenated Polyisobutene, Polyisobutene, Dipropylene Glycol, Ozokerite, Silica, Microcrystalline Wax, Argania Spinosa (Argan) Kernel Oil, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Glycyrrhiza Glabra (Licorice) Root Extract, Adenosine, Niacinamide, 1,2-Hexanediol, Caprylic/Capric Glycerides, Tocopheryl Acetate, Pentylene Glycol, Anemarrhena Asphodeloides Root Extract, Tocopherol, Water, Sodium Hyaluronate, Sodium Hyaluronate Crosspolymer, Potassium Hyaluronate, Hydroxypropyltrimonium Hyaluronate, Hydrolyzed Sodium Hyaluronate, Sodium Acetylated Hyaluronate</p><h3><br></h3><h3 id\"isPasted\">Agency Rich Restoration Balm</h3><p><br></p><p>Agency Rich Restoration Balm is a hydrating balm formulated with a rich blend of ceramides and fatty acids designed to nourish and support your moisture barrier.</p><p>Key ingredients of Agency &nbsp;Rich Restoration Balm include:</p><ul><li id\"isPasted\"><p>Ceramides:&nbsp;Strengthens the skin barrier</p></li><li><p>Jojoba Seed Oil:&nbsp;Deeply moisturizes skin</p></li><li><p>Hyaluronic Acid:&nbsp;Attracts and holds water to deeply hydrate and visibly plump skin</p></li><li><p>Beta-Carotene:&nbsp;Powerful antioxidant that fights environmental stressors</p></li><li><p>Linoleic Acid:&nbsp;Helps support the health of the skin barrier</p></li><li><p>Dimethicone:&nbsp;Protects the skin barrier</p></li><li><p>Petrolatum:&nbsp;Prevents moisture loss</p></li><li>Shea Butter: Seals in moisture to soften and visibly smooth skin</li></ul><p>Ingredient List:&nbsp;</p><p>Petrolatum, Caprylic/Capric Triglyceride, Butyrospermum Parkii (Shea) Butter, Synthetic Wax, Simmondsia Chinensis (Jojoba) Seed Oil, Dimethicone, Polyhydroxystearic Acid, Linoleic Acid, Tocopherol, Ceramide NP, Beta Carotene (CI 75130)&nbsp;</p><hr><p><br></p><h3>Allergies?</h3><p><br></p><p>Please review the <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredient lists</u></a> before trying our products.</p><p id\"isPasted\">You may want to consider doing a patch test. Be sure to reach out to your licensed dermatology provider if you have specific questions, however, you can follow the below general guidelines for patch testing your products prior to using them on your face.</p><p>FORMULA- Apply a small amount to the inner crease of your LEFT elbow 2 times a day for 7 days</p><p>MOISTURIZER- Apply a small amount to the inner crease of your RIGHT elbow 2 times a day for 7 days</p><p>CLEANSER- Rub in to the inner aspect of the LEFT wrist for a few minutes, then rinse off. &nbsp;Do this twice a day for 7 days. This product shouldn&#39;t be applied and left on the skin.</p><p>ANY OTHER LEAVE-ON PRODUCT- Apply a small amount to the inner aspect of the RIGHT wrist. Do this twice a day for 7 days.</p><p>A red, itchy rash would be suspicious for allergy. Stop the patch test if this occurs.</p><p>If you have no reaction, try using the product on a small area of your face for a week.</p><p>If you have no reaction after 1 week, you may use on the rest of your face. Please consult your licensed dermatology provider if you have any questions or concerns.</p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The Future Formula:     There are four active ingredients in your personalized Future Formula, and your Agency provider determines which ones are right for y...","metaKeywords":"ingredients","acid","Sodium","skin","water","Agency","Dark","Spot","Future","active","right","formulas","include:","also","metaTitle":"","lang":"en_us","slug":"ingredients","draftSlug":null,"hash":"BJIaQh_2O","publishedAt":"2025-01-15T17:00:00.000Z","updatedAt":"2025-01-15T16:59:59.876Z","createdAt":"2025-01-13T20:56:16.021Z","href":"/en_us/ingredients-BJIaQh_2O","tags":,"knowledgeBases":,"scope":"public"},{"id":"67857eb9cdf65f8672e7448d","articleId":"60db33c054e43500129ede62","title":"Basic skincare routine","body":"<p dir\"ltr\" id\"isPasted\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Product use instructions can be found on each product&#39;s packaging! As for the order, it is generally recommended to follow the product&#39;s consistency (layer from thinnest to thickest). Use frequency may vary by product.&nbsp;</span><br><br><span id\"isPasted\" style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Curious when to apply your personalized prescription products?&nbsp;</span><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Please follow your&nbsp;</span><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><a href\"https://app.curology.com/dashboard/consultations?tabactive\">licensed dermatology provider&#39;s instructions</a></span><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;for any personalized prescription products you may also be using from Agency.</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><br></p><hr><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">A routine with all of Agency&#39;s products may look something like this, however, this may vary from person to person and your routine may not include all of the listed products below. Please adjust by removing any steps with products you are not currently using.</span></p><p><br></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">AM</span><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">:</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Cream Oil Cleanser</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">HydroSerum Eye Stick</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Milky Hydration Serum</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Weightless Whipped Moisturizer</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Silkscreen</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><br></p><p><br></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">PM</span><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">:</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Cream Oil Cleanser</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Milky Hydration Serum</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Weightless Whipped Moisturizer</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Rich Restoration Balm</span></p><p><br></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">For some products, it&#39;s generally recommended to start out slowly, and then gradually ramp up to daily use as tolerated. Instructions on how to use each product can be found on the packaging. If you choose to sign up with Agency or are a current patient, your licensed dermatology provider will be happy to answer any additional questions and can offer more specific routine advice!</span></p><p dir\"ltr\" style\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><br></p><hr><p><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">To add any of the products listed above to a future Agency order, head to the&nbsp;</span><a href\"https://app.withagency.com/dashboard/manage-subscription\" style\"text-decoration:none;\"><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Manage Subscription page</span></a><span style\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;of your Agency Dashboard, anytime.</span></p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Morning   Wash your face with water or a gentle   cleanser  .  Apply   moisturizer   if needed. (Not sure what cleanser or moisturizer to use? Add our ...","metaKeywords":"moisturizer","apply","using","face","you&rsquo;re","Dark","Spot","sunscreen","Apply","Formula,","Formula","cleanser","needed","Agency&rsquo;s","metaTitle":"","lang":"en_us","slug":"basic-skincare-routine","draftSlug":null,"hash":"S1K6Xhd3d","publishedAt":"2025-01-15T17:00:00.000Z","updatedAt":"2025-01-15T16:59:59.823Z","createdAt":"2025-01-13T20:59:37.017Z","href":"/en_us/basic-skincare-routine-S1K6Xhd3d","tags":,"knowledgeBases":,"scope":"public"},{"id":"668c4aeeb324e97fe93ac0d0","articleId":"60db33dce52231001200fe96","title":"How to establish your anti-aging skincare regimen","body":"<p>We&rsquo;re here to help you face the future by diving into the science behind aging skin, as well as providing tips for how to care for it. In this guide, we&rsquo;ll provide an overview of specific skin aging concerns (like dark spots and fine lines) and some ways to help address these specific areas.&nbsp;</p><p><br></p><h2>What causes skin aging?</h2><p><br></p><p>There are a myriad of factors that play a part in how our skin ages; some we can control, some we can&rsquo;t. The more you know about these factors and the process of aging, the more you&rsquo;ll be able to take steps to care for your skin, today and in the future.&nbsp;</p><p><strong>Intrinsic factors</strong> are variables we can&rsquo;t control: the natural, biological process that comes with the passage of time and the genetic cards we&rsquo;re dealt. As we grow older, our skin cells&rsquo; renewal and turnover rates slow,<sup><a href\"#fn1\" id\"ref1\">1</a></sup> and our skin doesn&rsquo;t produce as much elastin and collagen (the proteins that give skin its bounce and structure).<sup><a href\"#fn2\" id\"ref2\">2</a></sup> Your hormones&ndash;&ndash;the same ones that contributed to breakouts during your teenage years&ndash;&ndash;have a role here too. A drop in estrogen levels, for example, can lead to dryer skin, wrinkles, and loss of elasticity.<sup><a href\"#fn3\" id\"ref3\">3</a></sup></p><p><strong>Extrinsic factors</strong> to skin aging are things you might have already guessed: lifestyle choices (your nutrition, smoking) and environmental factors (sun exposure, pollutants).<sup><a href\"#fn4\" id\"ref4\">4</a></sup> Since these are factors that we have more control over, our recommendation is to make the most of it&ndash;&ndash;sleep in on the weekends for that extra hour of beauty rest and splurge on sunscreen you&rsquo;ll actually wear every day!&nbsp;</p><p><br></p><h2>The science behind specific skin aging concerns</h2><p><br></p><p>Everyone&#39;s skin is different, so it makes sense that the concerns each person is looking to address will be different, too. Let&rsquo;s dig into the science behind some common aging challenges and explore ways to care for them.&nbsp;</p><p><br></p><h2>Hyperpigmentation (dark spots)</h2><p><br></p><p>Your skin produces a pigment called melanin, which is what gives your skin its unique color. Hyperpigmentation occurs from an overproduction of pigment,<sup><a href\"#fn5\" id\"ref5\">5</a></sup> which causes your skin to become darker in certain areas, and can refer to anything from freckles to discoloration from old acne lesions. Melasma is a form of hyperpigmentation that can be triggered by factors such as genetics, sun exposure, pregnancy hormones, or hormone treatments (birth control pills, hormone replacement therapy).<sup><a href\"#fn6\" id\"ref6\">6</a></sup></p><p><strong>Ways to treat dark spots:</strong></p><ul><li><strong>Depigmenting products.</strong> Some dark spot correcting creams have ingredients like hydroquinone,<sup><a href\"#fn7\" id\"ref7\">7</a></sup>&nbsp; niacinamide,<sup><a href\"#fn8\" id\"ref8\">8</a></sup> and azelaic acid,<sup><a href\"#fn9\" id\"ref9\">9</a></sup> which inhibit your skin from making new pigment. Applying products with these ingredients (including our Agency formulas) can help fade dark spots and improve the evenness of your skin tone.&nbsp;</li><li><strong>AHA/BHAs&nbsp;</strong>(also known as chemical exfoliants). Alpha hydroxy acids (AHAs, including glycolic and lactic acid) and beta hydroxy acid (BHA or salicylic acid) exfoliate your skin, buffing away old dead skin cells and helping to fade dark spots.<sup><a href\"#fn10\" id\"ref10\">10</a></sup></li><li><strong>In-office treatments.&nbsp;</strong>If you&rsquo;re looking to go further than at-home remedies, certain chemical peels, laser treatments, and microdermabrasion may be options as well (just to name a few). If this is something you&rsquo;d like to consider, we recommend making an appointment with your local dermatologist to discuss what&rsquo;s right for you!</li></ul><p><br></p><h2>Eyes</h2><p><br></p><p>The skin around your eyes is particularly delicate and often shows signs of aging earlier than other areas of the face.<sup><a href\"#fn11\" id\"ref11\">11</a></sup> Because it&rsquo;s a thin area, underlying blue veins may contribute to the appearance of dark circles, especially as we age. Noticing extra puffiness? The fat that normally supports the eyes may start to move into the lower eyelid or fluid may accumulate in the space under your eyes.<sup><a href\"#fn12\" id\"ref12\">12</a></sup></p><p><strong>Ways to treat the skin around your eyes:</strong></p><ul><li><strong>Retinol (and retinoids).&nbsp;</strong>If your Agency Future Formula contains tretinoin (a prescription-strength retinoid), try applying it up to a few millimeters from your lash line, or use another eye cream that&rsquo;s formulated with retinol (an over-the-counter retinoid). Do proceed with caution: tretinoin can cause irritation, and the skin around the eyes can be sensitive. Start small (every other day or 2-3 times a week) and increase (or decrease!) the frequency as tolerated. Or, you may want to consider adding the Agency Eye Formula to your box. The Eye Formula is designed specifically for the delicate skin around the eyes and formulated with gentler levels of tretinoin. If tretinoin is not the best option for you, we also offer an Eye Formula without tretinoin. Consult your licensed dermatology provider to see what may be right for you!&nbsp;</li><li><strong>Eye creams.&nbsp;</strong>Eye creams often provide an extra boost of hydration. Some are formulated with ingredients meant to target specific concerns. The Agency Eye Formula contains up to 4 active ingredients to help target your under-eye concerns and may include ingredients like dexpanthenol or glycerin to help hydrate the under-eye skin.&nbsp;</li><li><strong>Lifestyle changes.&nbsp;</strong>Switching your sleep position and trying a lower-sodium diet (if appropriate) may help. Avoid rubbing eyes frequently, going to bed with makeup on, and harsh cleansers&mdash;irritants may cause fluids to pool under your eyes.<sup><a href\"#fn14\" id\"ref14\">14</a></sup></li></ul><p><br></p><h2>Wrinkles</h2><p><br></p><p>Fine lines and wrinkles are another natural part of aging&ndash;&ndash;though we like to think of them as  reflecting a life well-lived! That said, certain topical ingredients, like tretinoin, can help smooth the appearance of fine lines.<sup><a href\"#fn15\" id\"ref15\">15</a></sup> Those deeper wrinkles&ndash;&ndash;such as forehead wrinkles, crow&rsquo;s feet, and laugh lines&ndash;&ndash;are known as &ldquo;dynamic rhytides,&rdquo; meaning they&rsquo;re caused by motion from your muscles. Although they&rsquo;re more challenging to treat, there are a couple of treatment options that go beyond the literal surface and address the muscle.&nbsp;</p><p><strong>Ways to treat wrinkles:</strong></p><ul><li><strong>Botox.&nbsp;</strong>An effective treatment for deep wrinkles, Botox involves small injections that relax these muscles. Keep in mind that the results are temporary, though!<sup><a href\"#fn16\" id\"ref16\">16</a></sup></li><li><strong>Frownies,&nbsp;</strong>adhesive patches applied to the skin that help relax facial muscles, are an alternative to Botox injections. In theory, they help &ldquo;retrain&rdquo; the muscles on your face.<sup><a href\"#fn17\" id\"ref17\">17</a></sup> These patches take longer than Botox to show results, and results aren&rsquo;t guaranteed. <strong>Note:</strong> Placing a Frownie over your Agency formula (or any other topical product) may increase your chances of irritation.</li></ul><p><br></p><h2>Loose skin</h2><p><br></p><p>Sagging skin is due to volume loss in the tissues underlying the skin. As your skin matures, your epidermis (the surface of your skin)<sup><a href\"#fn18\" id\"ref18\">18</a></sup> often begins to thin. Your skin also loses collagen and elastin, two important proteins that are manufactured in the dermis (the thickest layer of the skin). These give your skin structure and the ability to bounce back (literally), respectively. Gravity is one (very unavoidable) factor that leads to loose and &ldquo;crepey&rdquo; skin, but preventable factors include UV damage and smoking.<sup><a href\"#fn19\" id\"ref19\">19</a></sup></p><p>Dermatologists agree that besides sun protection, retinoids are often your skin&rsquo;s best bet to meet your skin&rsquo;s aging-related needs. A topical medication (like <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>tretinoin</u></a>!) can help increase collagen production<sup><a href\"#fn20\" id\"ref20\">20</a></sup> and is often worth trying before considering more invasive options. That said, no topical treatments will re-tighten loose skin. If you want to consider treatments that will produce more significant results, here are a few options.</p><p><strong>Other ways to treat loose skin:</strong></p><ul><li><strong>Volumizers</strong> like Sculptra or Voluma, and fillers like Radiesse, Restylane, and Juvederm, can restore lost contours. They also give some &ldquo;lift&rdquo; by supporting the overlying skin and fill in some of the wrinkled &ldquo;valleys&rdquo; on the skin.&nbsp;</li><li><strong>Surgical procedures.</strong> Facelifts (rhytidectomy) lift and tighten facial tissues, and may involve removing excess skin and smoothing out folds or wrinkles. The surgery has proven results, but is the most invasive approach and results will likely not last forever. If this is an option you&rsquo;d like to consider, make sure to find a trained, board-certified plastic surgeon to discuss your options and the associated risks and benefits.</li></ul><p><br></p><h2>Aging on your terms</h2><p><br></p><p>It&rsquo;s important to remember skincare isn&rsquo;t limited to the products you put on your skin&ndash;&ndash;it includes cultivating a lifestyle with a holistic approach to health! Drinking water, making room for fruits and veggies in your diet, moving your body, getting enough sleep, <a href\"https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO\"><u>wearing sunscreen</u></a>&ndash;&ndash;these are all basic ways to take care of your irreplaceable body.&nbsp;</p><p>As part of the ongoing care for your skin, our Agency formulas are already packed with multitasking ingredients to treat dark spots, fine lines, and skin texture.</p><p><strong>Other ways to look ahead:</strong> more on Agency&rsquo;s custom <a href\"https://support.withagency.com/en_us/future-formula:-what-to-expect-SJ6aQ3_nO\">Future Formula</a>, <a href\"https://support.withagency.com/en_us/dark-spot-formula:-what-to-expect-rk9CX3_3_\">Dark Spot Formula</a>, <a href\"https://support.withagency.com/en_us/eye-formula-what-to-expect-HyszmVlqa\">Eye Formula</a>, and <a href\"https://support.withagency.com/how-to-choose-skincare-products-for-aging-skin-SJwp73unu\">product recommendations</a> from our dermatology providers.</p><hr><p><sup id\"fn1\"><br> 1. M. A. Farage, et. al. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/18377617/\">Intrinsic and extrinsic factors in skin ageing: a review</a>.&nbsp;</em>International Journal of Cosmetic Science. (2008). <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Shoubing Zhang and Enkui Duan. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/29692196/\">Fighting against Skin Aging: The Way from Bench to Bedside.</a>&nbsp;</em>Cell Transplantation. (2018). <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Glenda Hall, MD, and Tania J. Phillips, MD, FRCPC. <a href\"https://www.jaad.org/article/S0190-9622(04)02220-0/fulltext\"><em>Estrogen and skin: The effects of estrogen, menopause, and hormone replacement therapy on the skin</em></a>. Journal of the American Academy of Dermatology. (2005, October 1). <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. M. A. Farage, et. al. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/18377617/\">Intrinsic and extrinsic factors in skin ageing: a review.</a>&nbsp;</em>Ibid.<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Erica C. Davis, MD; Valerie D. Callender, MD. <a href\"https://pubmed.ncbi.nlm.nih.gov/20725554/\">&nbsp;<em>Postinflammatory Hyperpigmentation: A Review of the Epidemiology, Clinical Features, and Treatment Options in Skin of Color.&nbsp;</em></a>The Journal of Clinical Aesthetic Dermatology. (2010, July). <a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup> <sup id\"fn6\"><br> 6. Vaneeta M. Sheth, MD, and Amit G. Pandya, MDb. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/21920241/\">Melasma: A comprehensive update - Part I</a>.</em> Journal of the American Academy of Dermatology. (2011, October). <a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup> <sup id\"fn7\"><br> 7. Schwartz C, Jan A, Zito PM. <em><a href\"https://www.ncbi.nlm.nih.gov/books/NBK539693/\">Hydroquinone.</a>&nbsp;</em>StatPearls Internet. (2020, Sep 29).<a href\"#ref7\" title\"Jump back to footnote 7 in the text.\">↩</a></sup><sup id\"fn8\"><br> 8. Jasmine C. Hollinger, MD, et. al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5843359/\">&nbsp;<em>Are Natural Ingredients Effective in the Management of Hyperpigmentation? A Systematic Review. The Journal of Clinical and Aesthetic Dermatology.</em></a><em>&nbsp;</em>(2018, February). <a href\"#ref8\" title\"Jump back to footnote 8 in the text.\">↩</a></sup> <sup id\"fn9\"><br> 9. Marcella Nazzaro-Porro, MD. <a href\"https://www.jaad.org/article/S0190-9622(87)70294-1/fulltext\"><em>Azelaic acid.&nbsp;</em></a>Journal of the American Academy of Dermatology. (1987, December 1).<a href\"#ref9\" title\"Jump back to footnote 9 in the text.\">↩</a></sup> <sup id\"fn10\"><br> 10. Jessica H. Rabe, MD, et. al. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/16781287/\">Photoaging: Mechanisms and repair.</a>&nbsp;</em>Journal of the American Academy of Dermatology. (2006, July 1). <a href\"#ref10\" title\"Jump back to footnote 10 in the text.\">↩</a></sup> <sup id\"fn11\"><br> 11. Michael Flagler, PhD, et. al. <em><a href\"https://www.jaad.org/article/S0190-9622(16)00242-5/fulltext\">New biological insights into skin aging around the eye</a>.</em> Journal of the American Academy of Dermatology. (2016, May 1). <a href\"#ref11\" title\"Jump back to footnote 11 in the text.\">↩</a></sup> <sup id\"fn12\"><br> 12. Lily Talakoub, MD, Naissan Wesley, MD. <em><a href\"https://www.mdedge.com/dermatology/article/97850/dark-circles-under-eyes?ssotrue\">Dark circles under the eyes</a>.</em> MDedge. (2005, March 11).<a href\"#ref12\" title\"Jump back to footnote 12 in the text.\">↩</a></sup> <sup id\"fn13\"><br> 13. Fatemeh Ahmadraji and Mohammad Ali Shatalebi. <a href\"https://pubmed.ncbi.nlm.nih.gov/25625116/\"><em>Evaluation of the clinical efficacy and safety of an eye counter pad containing caffeine and vitamin K in emulsified Emu oil base.</em></a> Advanced Biomedical Research. (2015), <a href\"#ref13\" title\"Jump back to footnote 13 in the text.\">↩</a></sup> <sup id\"fn14\"><br> 14. Lily Talakoub, MD, Naissan Wesley, MD. <a href\"https://www.mdedge.com/dermatology/article/97850/dark-circles-under-eyes?ssotrue\"><em>Dark circles under the eyes.</em></a> Ibid. <a href\"#ref14\" title\"Jump back to footnote 14 in the text.\">↩</a></sup><sup id\"fn15\"><br> 15. Siddharth Mukherjee, et. al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641/\">&nbsp;<em>Retinoids in the treatment of skin aging: an overview of clinical efficacy and safety.&nbsp;</em></a><em>C</em>linical Interventions in Aging. (2006, December). <a href\"#ref15\" title\"Jump back to footnote 15 in the text.\">↩</a></sup> <sup id\"fn16\"><br> 16. <a href\"https://www.aad.org/public/cosmetic/wrinkles/botulinum-toxin-overview\"><em>Botulinum Toxin Therapy</em>:</a> <em>Overview.</em> American Academy of Dermatology. <a href\"#ref16\" title\"Jump back to footnote 16 in the text.\">↩</a></sup> <sup id\"fn17\"><br> 17. <em>&nbsp;<a href\"https://www.frownies.com/pages/copy-of-how-to-apply-frownies#:~:textSeparate%20FROWNIES%20FACIAL%20PATCH%20by,10%20seconds%20to%20stimulate%20circulation.\">How to Apply Frownies.</a>&nbsp;</em>Frownies. <a href\"#ref17\" title\"Jump back to footnote 17 in the text.\">↩</a></sup> <sup id\"fn18\"><br> 18. M. A. Farage, et. al. <em><a href\"https://pubmed.ncbi.nlm.nih.gov/18377617/\">Intrinsic and extrinsic factors in skin ageing: a review</a>.</em> Ibid. <a href\"#ref18\" title\"Jump back to footnote 18 in the text.\">↩</a></sup> <sup id\"fn19\"><br> 19. M. A. Farage, et. al. <a href\"https://pubmed.ncbi.nlm.nih.gov/18377617/\"><em>Intrinsic and extrinsic factors in skin ageing: a review.</em></a> Ibid. <a href\"#ref19\" title\"Jump back to footnote 19 in the text.\">↩</a></sup> <sup id\"fn20\"><br> 20. Siddharth Mukherjee, et. al. <em><a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641/\">Retinoids in the treatment of skin aging: an overview of clinical efficacy and safety.</a>&nbsp;</em>Ibid.<a href\"#ref20\" title\"Jump back to footnote 20 in the text.\">↩</a></sup></p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"We&rsquo;re here to help you face the future by diving into the science behind aging skin, as well as providing tips for how to care for it. In this guide, w...","metaKeywords":"skin","factors","can","may","help","et","al","eyes","Journal","Dermatology","aging","dark","metaTitle":"","lang":"en_us","slug":"how-to-establish-your-anti-aging-skincare-regimen","draftSlug":null,"hash":"B1VyVhOn_","publishedAt":"2024-07-08T20:24:44.046Z","updatedAt":"2024-07-08T20:24:44.225Z","createdAt":"2024-07-08T20:24:14.656Z","href":"/en_us/how-to-establish-your-anti-aging-skincare-regimen-B1VyVhOn_","tags":,"knowledgeBases":,"scope":"public"},{"id":"662aab5a586f8e51307a642b","articleId":"60db33e36148dc0013e3366b","title":"Expectations and possible side effects","body":"<h2>Future Formula</h2><p><br></p><p id\"isPasted\"><strong>Important info about tretinoin</strong><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Some of our Future Formulas contain tretinoin. Here is some important information regarding tretinoin</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;Do not wax - it&rsquo;&#39;s possible that the top layer of skin could be removed with the wax. This can leave hyperpigmentation that may take months to fade Try tweezing or threading instead.</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;People who are pregnant, breastfeeding, or trying to get pregnant should not use tretinoin. If any of these apply to you, please let your provider know so they can change your formula.</span></p><h3 style\"text-align: left;\">When can I expect to see results with the Future Formula?&nbsp;</h3><p style\"text-align: left;\">Everyone&rsquo;s skin is unique and therefore, everyone experiences results on different timelines. Your results depend on a few things, like the ingredients in your Future Formula, it&#39;s prescription strength, and if you are wearing sun protection regularly (which you should!). You may see results after a few weeks or after many months of regular use (along with sun protection). That said, continued use of your Future Formula will also work against further skin damage and help &ldquo;slow&rdquo; the aging process. In other words, people will still develop signs of aging while using the Future Formula, but they are expected to be milder and to not occur as quickly as they would have without treatment.</p><h3>What are the possible risks and side effects associated with the Future Formula?</h3><p>For formulas with tretinoin, sun sensitivity may occur. Tretinoin can be degraded by UV light, and it can increase the skin&#39;s sensitivity to the sun. It is important to apply the formula at night and to apply sunscreen daily. Tretinoin may also cause flaking, peeling, and irritation, especially if you have dry or sensitive skin. Skin can also become more sensitive when tretinoin is used. Burning, stinging, or itching may occur initially as your skin adjusts to your formula.&nbsp;</p><h2><br></h2><h2>Dark Spot Formula</h2><p><br></p><p id\"isPasted\"><strong>Important info about hydroquinone</strong><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Some of our Dark Spot Formulas contain hydroquinone. Here are some tips for how to use hydroquinone safely:</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;Wear sunscreen every day - SPF 30 and up. Dark spots can worsen with sun exposure even with treatment, so it&#39;s important to apply sunscreen consistently.</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;Apply formula directly to dark spots and patches. Use your fingertips for bigger areas, or a cotton swab if applying to just a few small dark spots.</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;Avoid applying on eyelids and near mucous membranes (i.e., eyes, inside of nostrils, and mouth).</span><br><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&mdash;People who are pregnant, breastfeeding, or trying to get pregnant should not use hydroquinone. If any of these apply to you, please let your provider know.</span></p><h3 style\"text-align: left;\">When can I expect to see results with the Dark Spot Formula?&nbsp;</h3><p>It&rsquo;s important to have realistic expectations when using the Dark Spot Formula! It usually takes 8-12 weeks of consistent treatment and strict sun protection to notice any lightening of dark spots. Keep in mind, this timeline varies from person to person.</p><p>If you don&rsquo;t see any improvement in hyperpigmentation after several months of treatment, you can message your provider to talk about the possibility of trying new active ingredients in your personalized formula. If your dark spots are particularly stubborn, your provider may recommend consulting a local dermatologist to talk about alternative options. &nbsp;</p><h3>What are the possible risks and side effects associated with the Dark Spot Formula? &nbsp;</h3><p>Just like any other prescription medication, the Dark Spot Formula comes with possible risks, but you can help minimize them by following your provider&rsquo;s instructions. Possible side effects include irritation, itching, rashes, or allergic reactions where the formula is applied.</p><p>It&rsquo;s possible to unintentionally lighten the skin surrounding your dark spots when treating them with hydroquinone, creating a &ldquo;halo spot.&rdquo; It&rsquo;s usually possible for the skin to return to normal but may take several months. &nbsp;</p><p>When used long-term, there is a small risk that hydroquinone can lead to permanent blue/black darkening of the skin, so it&rsquo;s important to follow your provider&rsquo;s instructions and take breaks from your Dark Spot Formula as directed. Also, note that using a hydroquinone topical together with peroxide products (including but not limited to benzoyl peroxide and hydrogen peroxide) may stain your skin. This staining can usually be removed with soap and water.</p><p>If you notice halo spots forming, dark spots getting darker, or other discoloration, please stop using the formula and let your Agency provider know.&nbsp;</p><p>It&rsquo;s possible&mdash;although very rare&mdash;to see more serious side effects with long-term topical corticosteroid use, especially at higher strengths. These side effects include HPA axis suppression, Cushing syndrome, hyperglycemia, cataracts, glaucoma, and intracranial hypertension. As always, if you notice any unusual symptoms while using the Dark Spot Formula, please stop using it and reach out to your provider for guidance.<br><br>As a result of these possible side effects, we do require anyone requesting an additional shipment of the Dark Spot formula, to reach out to their provider first for approval.</p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Future Formula     When can I expect to see results with the Future Formula?  Everyone&rsquo;s skin is unique and therefore, everyone experiences resul...","metaKeywords":"can","skin","may","Dark","Spot","Future","using","Formula","see","results","sun","possible","side","effects","metaTitle":"","lang":"en_us","slug":"expectations-and-possible-side-effects","draftSlug":null,"hash":"HkjJNhu3_","publishedAt":"2024-04-25T19:14:48.789Z","updatedAt":"2024-04-25T19:14:49.087Z","createdAt":"2024-04-25T19:13:30.150Z","href":"/en_us/expectations-and-possible-side-effects-HkjJNhu3_","tags":,"knowledgeBases":,"scope":"public"},{"id":"662aaa0a586f8e07697a4000","articleId":"60db33e69b7ecd001311c2cb","title":"Uploading photos","body":"<p>To start your skincare journey with Agency, we require you to upload clear, makeup-free, and filter-free photos to your account. These photos help your dermatology provider understand your specific skincare concerns and goals so they can prescribe the best formula for your unique skin. Once your account is created, you can upload photos to your <a href\"https://app.withagency.com/dashboard/progress\"><u>Progress page</u></a>.&nbsp;</p><hr><p><br></p><h2>Photo uploading tips</h2><p><br></p><p>To ensure your dermatology provider can evaluate your photos properly, here are a few helpful tips:&nbsp;</p><ol><li>Take three close-up pictures of your entire face from three different angles &ndash;&ndash; one from the front, one from the right, and one from the left.&nbsp;</li><li>Remove makeup if applicable and refrain from using filters.</li><li>Take your photos during the day for the best lighting.&nbsp;</li></ol><p>Your Agency provider may ask that you upload additional photos if we have trouble assessing your initial photos.&nbsp;</p><p>Please note, all photos uploaded are <u><a href\"https://support.withagency.com/en_us/privacy-H1IMN3_3u\">private</a></u> and only used to prescribe your personalized formula(s). If you have any questions regarding this, feel free to message us directly at <a href\"mailto:hello@withagency.com\"><u>hello@withagency.com</u></a>.</p><hr><p><br></p><h1>Your Progress (Photo Booth &amp; Gallery)</h1><p><br></p><p>As an Agency patient, you will have your own <u><a href\"https://app.withagency.com/dashboard/progress\">Progress page</a></u> with a Photo Booth and Gallery for creating collages or tracking your skin&rsquo;s progress at-a-glance.</p><p>Feel free to upload as many photos as you like and utilize this space to document your skincare journey!&nbsp;</p><p><br></p><h2>Who can see my progress photos?</h2><p><br></p><p>The photos you add to your Progress Photo Gallery are meant for your personal progress tracking. They are only visible to you and your licensed dermatology provider.&nbsp;</p><p>The collages created in your Photo Booth are only visible to you. If you&#39;d like to share them, you can &quot;tap &amp; hold&quot; on your creations to save them to your camera roll on your phone or right-click to save on your computer.</p><p>If you&rsquo;re looking to upload a photo to get feedback from your dermatology provider, please upload that photo (or photos) directly to your provider via our secure <a href\"https://app.withagency.com/dashboard/messages\"><u>messaging interface</u>.</a></p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"To start your skincare journey with Agency, we require you to upload clear, makeup-free, and filter-free photos to your account. These photos help your derma...","metaKeywords":"photos","upload","can","dermatology","provider","Progress","Photo","skincare","one","Booth","progress","account","prescribe","best","metaTitle":"","lang":"en_us","slug":"uploading-photos","draftSlug":null,"hash":"BJRy4nd3_","publishedAt":"2024-04-25T19:08:37.377Z","updatedAt":"2024-04-25T19:08:37.696Z","createdAt":"2024-04-25T19:07:54.194Z","href":"/en_us/uploading-photos-BJRy4nd3_","tags":,"knowledgeBases":,"scope":"public"},{"id":"662aab172889ff2e3c17dae2","articleId":"60db33ed176a3400139751ac","title":"Accessing your account","body":"<p>If you have trouble <u><a href\"https://app.withagency.com/login \">logging in</a></u>, please reach out to our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u>, and we&#39;ll happily assist you.</p><hr><p><br></p><h2>Forgot your password?</h2><p><br></p><p>Can&rsquo;t remember your password? No problem! You can easily reset your password by clicking the &quot;<u><a href\"https://app.withagency.com/auth/forgot-password \">Forgot?</a></u>&quot; link above the password entry form. Check the email associated with your account for the password reset link and follow the instructions provided.&nbsp;</p><p><br></p><h3>Accidentally submit this request more than once?</h3><p>This can cause your link to time out, however, clicking on the most recent reset link should do the trick. If you are having trouble, email our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u> for additional assistance.&nbsp;</p><p><br></p><h3>Don&#39;t know the email associated with your account?</h3><p>If you are unsure of the email address associated with your account, contact our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u> and share your full name and shipping address. We&#39;ll be happy to help locate your account and get you logged in.</p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"If you have trouble   logging in  , please reach out to our   Success Team  , and they&rsquo;ll happily assist you.      Forgot your password?     Can&rsquo;...","metaKeywords":"link","email","Success","Team","reset","password","associated",",","password?","can","clicking","\"","account","address","metaTitle":"","lang":"en_us","slug":"accessing-your-account","draftSlug":null,"hash":"BJSlV2uh_","publishedAt":"2024-04-25T19:12:56.618Z","updatedAt":"2024-04-25T19:12:56.804Z","createdAt":"2024-04-25T19:12:23.555Z","href":"/en_us/accessing-your-account-BJSlV2uh_","tags":,"knowledgeBases":,"scope":"public"},{"id":"66c77b37019b25bfd54b90e4","articleId":"60db33fa2f796f0013f51abb","title":"Agency dermatology providers","body":"<p>Every Agency member is partnered with a board-certified physician, physician assistant, or nurse practitioner. Agency treats patients in all 50 states, including DC! Patients are paired with an Agency dermatology provider licensed in their state. As it is important to establish an ongoing relationship, all your follow-up consultations and messages are sent to your designated dermatology provider. In case you need to switch providers, your new provider will have access to your full medical history with Agency for a smooth and seamless transition of care.&nbsp;</p><p>All of our dermatology providers practice in the United States. Agency&rsquo;s dermatologists are graduates of leading medical schools and have completed dermatology residencies accredited by the American Board of Dermatology. Our physicians, physician assistants, and nurse practitioners have trained extensively in dermatology and work closely alongside our dermatologists.&nbsp;</p><p>Our medical team is always happy to answer any questions you have throughout your treatment. If you have questions regarding your formula, you can send your provider a message. Our medical providers&#39; typical response time is within 2-3 days including weekends and holidays</p><p><br></p><h3>Diagnosing Skin Concerns Online?</h3><p><br></p><p>Certain skin concerns, like skin aging, can be visually diagnosed and treated with online care. Your dermatology provider will analyze <u><a href\"https://support.withagency.com/en_us/uploading-photos-BJRy4nd3_\">high-quality photos of your skin</a></u> <span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">and can answer aging related skincare questions.</span></p><p>In some cases, your Agency provider may recommend that you see a local dermatologist.</p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Every Agency member is partnered with a board-certified physician, physician assistant, or nurse practitioner. Each dermatology provider is licensed in the p...","metaKeywords":"dermatology","provider","Agency","questions","can","skin","physician","nurse","messages","will","medical","work","answer","Every","medical provider","metaTitle":"","lang":"en_us","slug":"agency-dermatology-providers","draftSlug":null,"hash":"Sy7V2O2u","publishedAt":"2024-08-22T17:54:28.180Z","updatedAt":"2024-08-22T17:54:28.420Z","createdAt":"2024-08-22T17:53:59.215Z","href":"/en_us/agency-dermatology-providers-Sy7V2O2u","tags":,"knowledgeBases":,"scope":"public"},{"id":"6515a52fb8a6bdbdf55b3576","articleId":"60db34025973ff0012311550","title":"Check-Ins","body":"<p>To see how your skin is doing throughout your Agency journey, a check-in will become available on your dashboard nine days before a new shipment is processed.&nbsp;</p><p>Based on how your skin is adjusting to your formula, we will offer guidance, suggest an increase in the strength of your prescription, or connect you with your provider.&nbsp;</p><p>If you have any questions or concerns regarding your treatment, you can connect with your medical provider at any time by going to <a href\"https://app.withagency.com/dashboard/messages\">Messages.</a> They&rsquo;re here to support and guide you!</p><p>Forgot to check in? No worries, your shipment will still process on your scheduled date. This will ensure you&#39;re able to continue your routine without any interruptions.&nbsp;</p><p>If you are having difficulty accessing your check-in, don&rsquo;t hesitate to contact our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u>.</p>","categories":{"id":"60db33afecaaee0013a4bc72","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"To see how your skin is doing throughout your Agency journey, we will check in with you via email nine days before a new shipment is processed. No need to ma...","metaKeywords":"will","skin","check","email","shipment","No","connect","see","throughout","Agency","journey,","via","nine","days","metaTitle":"","lang":"en_us","slug":"check-ins","draftSlug":null,"hash":"rJqV2O3_","publishedAt":"2023-09-28T16:09:28.647Z","updatedAt":"2023-09-28T16:09:28.798Z","createdAt":"2023-09-28T16:09:19.200Z","href":"/en_us/check-ins-rJqV2O3_","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b16d89cb0013792788","title":"Agency Products","parent":"60b6af7293ce9f001221fe44","slug":"agency-products","hash":"ryF3m2OnO","description":"Everything you need to know about Agency products","disabled":false,"updatedAt":"2024-01-31T17:04:08.955Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/agency-products-ryF3m2OnO","children":,"articles":{"id":"6685b0945b6aa35d3ed16702","articleId":"60db33c5c092030012328094","title":"Future Formula: What to expect","body":"<h3>The go-to guide for getting the most out of your Future Formula</h3><p>Your <a href\"https://withagency.com/products/future-formula\">Future Formula</a> journey is a marathon&mdash;not a sprint; it&rsquo;s intentionally designed to gradually increase in strength, so your skin can adjust while always getting effective-but-gentle treatment.&nbsp;</p><p>No two Agency journeys will look the same, because every person&rsquo;s skin is unique. That said, this guide will help you learn how to incorporate Future Formula into your skincare routine and what to expect as you care for your skin&mdash;today and tomorrow.</p><p><br></p><h3>What to expect along the way</h3><p>Your Future Formula is customized to help you achieve your personal skin goals&mdash;whether you&rsquo;d like to address a specific concern (like fine lines) or you simply want to establish a better skincare routine. To help you set the stage for your future skin, your Agency provider will create a just-for-you prescription that includes powerhouse ingredients like tretinoin, azelaic acid, and niacinamide. These research-backed, anti-aging essentials are ideal for caring for your skin longterm and treating a range of concerns, from fine lines to skin texture to dark spots.&nbsp;</p><p>What will your Agency journey look like as you begin using your formula? Well, something like this:</p><ul><li><strong>Your Agency provider will start you off on a strength they think is appropriate for your skin.</strong> A lower-strength formula is still effective and builds from there. Ideally, you should be applying your formula nightly, <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>unless your skin is feeling irritated</u></a>.</li><li><strong>Formula strength increases:</strong> Your treatment plan will most likely include 3 formula strengths that you can incrementally use over the course of 5-6 months. Read <a href\"https://curology-agency.kustomer.help/articles/-SyxkNn_3u\"><u>our guide</u></a> about what it means to increase your formula&rsquo;s strength and how it&rsquo;s designed to evolve with you over time.</li><li><strong>Check-ins are scheduled about a week before your next shipment.&nbsp;</strong>To complete your check-in and let us know how your skin is feeling, log into your dashboard starting 9 days before your next shipment.</li><li><strong>Your formulations will be shipped every two months.</strong> Depending on what you share with us during your check-in, your formula can increase if you feel your skin is ready, or it might stay the same strength.&nbsp;</li><li><strong>Your provider is there to help!</strong> If you&rsquo;re experiencing something beyond mild irritation or would like to discuss changing the ingredients in your formula, you can let us know in your check-in.</li></ul><p><br></p><h3>Your Future Formula routine&nbsp;</h3><p>Everyone&rsquo;s skincare regimen will look a little different, but the following steps will help you seamlessly incorporate your Agency formula into your skincare routine.&nbsp;</p><p>Morning</p><ul><li>Wash with water or a gentle cleanser</li><li>Apply moisturizer, if needed (more on how to find a great moisturizer in a minute!)</li><li>(If applicable) apply a thin layer of your <a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a> to dark spots on your face, avoiding the areas around your eyes, nostrils, and mouth</li><li>Apply sunscreen with at least SPF 30 (this is always a must!). For those using the Dark Spot Formula, if you&rsquo;re using a physical sunscreen with zinc oxide or titanium dioxide, apply sunscreen after the Dark Spot Formula, and if you&rsquo;re using a chemical sunscreen, apply sunscreen before</li><li>Apply makeup (if desired) after sunscreen (or the Dark Spot Formula) has dried completely</li></ul><p>Evening</p><ul><li>Remove makeup if you&rsquo;ve put any on (we recommend using alcohol-free products, as alcohol can be irritating!)</li><li>Wash with a gentle cleanser and pat dry (if you&rsquo;re experiencing dryness or irritation, try letting your skin dry completely before the next step; this may help reduce irritation)</li><li>Apply a thin layer of the Future Formula and leave on while you sleep</li><li>Moisturize if needed</li><li>(If applicable) apply a thin layer of your Dark Spot Formula to dark spots on your face, again avoiding the sensitive areas</li></ul><p><strong>Agency tip</strong>: If your skin&rsquo;s feeling dry or irritated, try applying moisturizer before your Future Formula, rather than after.</p><p><br></p><h3>Getting the most out of your Future Formula</h3><ul><li><strong>Apply your products in the right order.</strong> A good general rule of thumb is to go in the order of the product&rsquo;s consistency, starting with thinnest and finishing with thickest. So if you&rsquo;re adding a liquid serum to your routine, apply it before your Future Formula, and finish with your moisturizer.</li><li><strong>Check out our skincare product recommendation guides.&nbsp;</strong>In addition to your Future Formula, you really only need a few trusted allies for daily care&mdash;a gentle <a href\"https://support.withagency.com/how-to-choose-skincare-products-for-aging-skin-SJwp73unu\"><u>cleanser, moisturizer</u></a>, and <a href\"https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO\"><u>sunscreen</u></a>. We&rsquo;ve done the research on effective products, so building out your skincare product collection is extra simple.</li><li><strong>Avoid these ingredients (at least, initially):&nbsp;</strong>The following products may cause irritation when used with your Future Formula. If you want to reintroduce products with these ingredients back into your routine when you feel your skin is ready, use your best judgment, and we recommend doing so gradually.<ul><li>AHAs (including glycolic acid or lactic acid)</li><li>BHA (i.e., salicylic acid)</li><li>Benzoyl peroxide</li><li>Vitamin C</li><li>Retinols&nbsp;</li><li>Physical exfoliators such as brushes or scrubs</li></ul></li><li><strong>Do your research.&nbsp;</strong>We recommend reviewing your potential (or existing!) products on CosDNA.com. The website allows you to search for skincare products by name, breaks down their ingredient lists, and rates their potential for causing irritation or clogging pores.&nbsp;</li></ul><p>Our Agency providers generally recommend avoiding the following ingredients, no matter where you are at on your skincare journey:</p><ul><li><strong>Potentially irritating ingredients:</strong> isopropyl alcohol and denatured alcohol (alcohol denat), which can dry out your skin (and damage the skin&rsquo;s protective barrier).&nbsp;</li><li><strong>Potentially pore-clogging ingredients:</strong> coconut oil, sodium laureth/lauryl sulfate, octyl stearate, and isopropyl palmitate.</li></ul><p><br></p><h3>How long does it take for your skin to adjust?</h3><p>The adjustment period varies from person to person&ndash;&ndash;for some it&rsquo;s a month or less, for others it might be longer. If you experience mild irritation as you begin, have no fear&mdash;it&rsquo;s normal and is usually temporary. (P.S. to help ease discomfort, you can always check out our tips for managing <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>irritation</u></a>).&nbsp;</p><p><br></p><h3>When can I expect to see results?</h3><p>You may start to see changes&mdash;like improved appearance of fine lines and dark spots&mdash;after a couple of months of regular use. Results vary by per person; some see significant changes within a few weeks, and some see subtle changes after a year (or more!). Regardless of the timing, you can rest assured that your diligent efforts will eventually pay off.</p><p><br></p><h3>Looking ahead with your Future Formula</h3><p>Your Future Formula may rely on science-backed ingredients, but caring for your skin is an art that takes patience and consistency. We&rsquo;re here to listen, provide expert advice, and celebrate your progress along the way. It may be just the start of your journey, but a step today is a step for your skin tomorrow. &nbsp;</p><p>Discover more about your Future Formula: learn more about what to expect as your skin adjusts to your formula&rsquo;s <a href\"https://support.withagency.com/article/186-ramp-up\"><u>strength</u></a>, the <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredients</u></a> in your formula, and how to <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>manage irritation</u></a>.</p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The go-to guide for getting the most out of your Future Formula  Your Future Formula journey is a marathon&mdash;not a sprint; it&rsquo;s intentionally desig...","metaKeywords":"skin","Future","Formula","will","can","skincare","Agency","help","sunscreen","like","ingredients","using","strength","formula","metaTitle":"","lang":"en_us","slug":"future-formula:-what-to-expect","draftSlug":null,"hash":"SJ6aQ3_nO","publishedAt":"2024-07-03T20:13:08.778Z","updatedAt":"2024-07-03T20:13:08.958Z","createdAt":"2024-07-03T20:12:04.883Z","href":"/en_us/future-formula:-what-to-expect-SJ6aQ3_nO","tags":,"knowledgeBases":,"scope":"public"},{"id":"68caf0ccb0ddad94815386c8","articleId":"60db33caa72d5600120bc468","title":"Agency bottles","body":"<h3>Bottle Design</h3><p>To ensure prescription ingredients stay potent for as long as possible, Agency bottles are designed with an airless pump. Rather than dispensing your formula through a tube or straw, our bottles essentially vacuum the formula from the base up to the top.&nbsp;</p><p>This design prevents excess oxygen from coming into contact with your formula, protecting the ingredients inside and keeping contaminants out. No clogs, no fuss, more prescription power!</p><p id\"isPasted\">When an airless pump bottle won&rsquo;t pump properly, it usually means the internal vacuum mechanism hasn&rsquo;t engaged or there&rsquo;s an air bubble blocking the product. Here are some tips to prime and get it working smoothly:</p><p>Tips for using our airless pump bottles:</p><ul><li>You might experience a few empty pumps before the product comes out. This is completely normal for airless dispensing systems.</li><li>Make sure the top of your bottle is screwed on tight. This helps ensure a tight seal on the airless pumping mechanism and should ensure seamless dispensing.</li><li>Don&rsquo;t try to open the bottle! This can damage the airless pumping mechanism. However, when you&rsquo;re almost out of the formula, it&#39;s okay to unscrew the top to get every last drop.</li></ul><p>Having trouble with your bottle even after these tips? Email our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u>.&nbsp;</p><p>If you&#39;re having trouble with a bottle you&#39;ve had for a while, you may be running low on your formula. You can view when your next order is scheduled via your <a href\"https://app.withagency.com/dashboard/shipments\"><u>Orders Page</u></a>.</p><p><br></p><h3>Bottle Sizes</h3><p>Our products come in two sizes. All Agency members get a mini bottle with their trial that typically lasts 30 days with regular use. After the trial period, all members will receive a larger, full-sized bottle every 60 days by default.</p><hr><p><br></p><h2>Bottle storage</h2><p>We recommend storing your Agency prescription formula(s) in your bathroom at room temperature.</p><p>Extremely hot temperatures may cause the formula to separate, so avoid leaving the bottle in hot areas or in strong, direct sunlight (like on the dashboard of your car). We get that these things can happen! So in the event your bottle has spent too much time in the sun, we advise turning the bottle upside-down and rotating it back and forth 15-20 times to help return the formula to its regular consistency. Separation won&rsquo;t change the efficacy of your formula, so it&rsquo;s fine to continue using it!</p><p>On the other hand, extremely cold temperatures may cause a gritty or clumped texture which can make your mix harder to pump or uncomfortable to apply. If possible, don&rsquo;t leave a package out in cold temperatures or store your formula in a cold car or refrigerator.&nbsp;</p><p>Again, a change in texture won&rsquo;t make the formula less effective, so it&rsquo;s still fine to use, however, if it&rsquo;s too hard to pump the formula, or you find the texture unappealing, our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u> can help you with the issue.</p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Bottle Design  To ensure prescription-strength ingredients stay potent for as long as possible, Agency bottles are designed with an airless pump. Rather than...","metaKeywords":"bottle","formula","can","airless","pump","will","bottles","formula,","product","temperatures","Bottle","ensure","Agency","dispensing","metaTitle":"","lang":"en_us","slug":"agency-bottles","draftSlug":null,"hash":"HyXRmnO2_","publishedAt":"2025-09-17T17:33:20.990Z","updatedAt":"2025-09-17T17:33:21.200Z","createdAt":"2025-09-17T17:33:00.235Z","href":"/en_us/agency-bottles-HyXRmnO2_","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b23030981d50669e18ec","articleId":"60db33d18d890a001486be3f","title":"Dark Spot Formula: What to expect","body":"<h2>The go-to guide for getting the most out of your Dark Spot Formula</h2><p>Anyone&rsquo;s skin can develop dark spots, even if you&rsquo;ve been faithfully applying (and reapplying) your sunscreen. While there are ways to prevent them from popping up (i.e., sunscreen!), you can also brighten existing spots over time by using a few ultra-effective ingredients found in your <a href\"https://withagency.com/products/dark-spot-formula\">Agency Dark Spot Formula</a>. This guide will help you learn more about what causes dark spots and what to expect as you begin incorporating your Dark Spot Formula into your daily routine!</p><p><br></p><h2>What causes dark spots?</h2><p>Your skin produces a pigment called melanin, which is what gives your skin its color. <strong>Hyperpigmentation</strong>, or dark spots and patches, occurs when your skin <em>overproduces</em> pigment and certain areas of your skin become darker. There are a few different forms that hyperpigmentation can take:</p><ul><li><strong>Sunspots</strong> (including freckles and age spots) are caused by prolonged sun exposure; they are found most often on the face and hands and may fade somewhat during winter months.</li><li><strong>Melasma&nbsp;</strong>shows up as symmetrical brown spots and patches on the face. Sun exposure is one of the biggest, but preventable, contributors to melasma. Other triggers include pregnancy hormones (melasma may fade a few months after delivery<sup><a href\"#fn1\" id\"ref1\">1</a></sup>) and hormone treatments (including birth control pills, patches, rings, or hormone replacement therapy<sup><a href\"#fn2\" id\"ref2\">2</a></sup>). Melasma is also more commonly found in women&ndash;&ndash;only 10% of the people who get melasma are men.<sup><a href\"#fn3\" id\"ref3\">3</a></sup></li><li><strong>Post-inflammatory hyperpigmentation</strong> (PIH) occurs when excess melanin is deposited into the skin after an inflammatory wound (such as acne or a burn), leaving a dark, discolored mark<sup><a href\"#fn4\" id\"ref4\">4</a></sup>. The good news is PIH often fades over time on its own, though using certain products may help speed up the process. (Note:PIH is different from acne scars, which leave a &ldquo;depression&rdquo; or raised area on your skin.)</li></ul><p><br></p><h2>What to expect along the way</h2><p><a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>Hydroquinone</u></a> is considered the gold standard for treating dark spots and your Dark Spot Formula will most likely be formulated with it (along with other active ingredients).* It&rsquo;s important to know, however, that long-term use of hydroquinone without breaks may lead to permanent skin discoloration<sup><a href\"#fn5\" id\"ref5\">5</a></sup>.</p><p><strong>This is why we&rsquo;ve designed your treatment plan to follow an on-and-off rhythm. For a period of time, you will use your Dark Spot Formula with hydroquinone. Then we&rsquo;ll send you a Dark Spot Formula <em>without</em> hydroquinone, so your skin can take a &ldquo;break.&rdquo;</strong> (Don&rsquo;t worry&mdash;your hydroquinone-free formula will still help treat your dark spots).</p><p>Most importantly: you don&rsquo;t have to worry about keeping track of where you&rsquo;re at in the journey. We&rsquo;ll send the right bottle along whenever it&rsquo;s time to switch. Even if there&rsquo;s still formula left in your old bottle, make sure to start using your new bottle as soon as it arrives!</p><hr><p><br></p><p>Here is an example of what your schedule might look like on the Dark Spot Formula*:</p><ul><li><strong>2 or 3 months on a Dark Spot Formula with hydroquinone and hydrocortisone.&nbsp;</strong></li><li><strong>2 months on a hydroquinone-free Dark Spot Formula.</strong> This formula won&rsquo;t contain hydroquinone, but it will contain other active ingredients that help fade hyperpigmentation.&nbsp;</li><li><strong>2 months on a Dark Spot Formula with hydroquinone, without hydrocortisone.</strong> Hydrocortisone is normally included in your first formula to help minimize any potential irritation from hydroquinone, so by this point you likely won&rsquo;t need it.</li><li><strong>2 months back on the hydroquinone-free Dark Spot Formula.</strong></li><li><strong>Check-ins are scheduled about a week before every shipment</strong>&ndash;&ndash;we&rsquo;ll reach out to see how you&rsquo;re doing.&nbsp;</li></ul><p><strong>*Agency note</strong>: If your Dark Spot Formula does not include hydroquinone, you won&rsquo;t have the built-in break periods. Regardless of your formula&rsquo;s ingredients, it&rsquo;s important to follow your Agency provider&rsquo;s instructions for use.</p><p><br></p><h2>Your Dark Spot Formula routine</h2><p>Here&rsquo;s how to safely and effectively incorporate your Dark Spot Formula into your skincare regimen:</p><p><strong>Morning</strong></p><ul><li>Wash with water or a gentle cleanser</li><li>Apply moisturizer if your skin needs it</li><li>Apply sunscreen with at least SPF 30. If you&#39;re using a chemical sunscreen, apply sunscreen before the Dark Spot Formula. If you&#39;re using a physical sunscreen with zinc oxide or titanium dioxide, apply sunscreen after.&nbsp;</li><li>Apply a thin layer of your Dark Spot Formula to dark spots on your face (avoid the areas around your eyes, nostrils, and mouth)</li><li>If you&rsquo;re going to use makeup, apply it after the Dark Spot Formula has dried completely&nbsp;</li></ul><p><strong>Evening</strong></p><ul><li>(If applicable) remove makeup&nbsp;</li><li>Wash with a gentle cleanser and pat dry</li><li>Apply a thin layer of the <a href\"https://withagency.com/products/future-formula\">Future Formula</a>, and let it absorb completely (unless you&rsquo;re using the Dark Spot Formula as a stand-alone product)</li><li>Moisturize if needed (if your skin is feeling irritated, try putting your moisturizer on before your Future Formula)</li><li>Apply a thin layer of your Dark Spot Formula to dark spots on your face (again avoiding the sensitive areas)</li></ul><p><br></p><h2>Getting the most out of your Dark Spot Formula</h2><ul><li><strong>If you have only a few small dark spots</strong>, use a Q-tip to avoid unintentionally lightening the surrounding skin. If that happens, we recommend stopping the Dark Spot Formula for a few weeks and restarting once the surrounding skin returns to its normal color. &nbsp;</li><li><strong>If you have a cluster or a larger patch of hyperpigmentation</strong>, apply the cream to the entire affected area with your fingertips. (P.S. Watch out for your fingernails as your formula can cause your nails to discolor).</li><li><strong>Sunscreen! Sunscreen! Sunscreen!</strong> Dark spots can worsen with even minimal sun exposure, even if you&rsquo;re using the Dark Spot Formula&mdash;which is why sunscreen is a must-have on your skincare journey. If you need help finding the right sunscreen for you, check out our <a href\"https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO\"><u>sunscreen guide</u></a> to see our dermatology providers&rsquo; recommended products.&nbsp;</li><li><strong>Avoid these ingredients (at least, initially):</strong>Doing so may help reduce dryness and irritation, two things which may lead to worsening hyperpigmentation. If you want to reintroduce these products back into your routine when you feel your skin is ready, use your best judgment; we recommend doing so gradually.<ul><li>AHAs (including glycolic acid or lactic acid)</li><li>BHA (i.e., salicylic acid)</li><li>Vitamin C</li><li>Retinols&nbsp;</li><li>Physical exfoliators such as brushes or scrubs</li><li>Benzoyl peroxide, hydrogen peroxide, or any other peroxide products&ndash;&ndash;only if your formula has hydroquinone. (Using them together may stain your skin. This staining can usually be removed with soap and water).</li></ul></li></ul><p><br></p><h2>When can I expect to see results?</h2><p>Many start seeing their dark spots lighten after 8-12 weeks of treatment with these ingredients, but this varies from person to person. If you don&rsquo;t see any improvements after several months, we recommend sending your Agency provider a message about exploring a possible formula change.</p><p><br></p><h2>Looking ahead with your Dark Spot Formula</h2><p>Your Dark Spot Formula is designed to work in tandem with your Future Formula. If you&rsquo;re interested in adding it to your skincare routine, your Agency provider is happy to discuss it with you and help you find the right products for your skin&mdash;dark spots and beyond. &nbsp;</p><p>Discover more about your Dark Spot Formula: more on the <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredients</u></a>, how to <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>manage irritation</u></a>, and why <a href\"https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO\"><u>sunscreen</u></a> is an essential anti-aging product.</p><hr><p><sup id\"fn1\"><br> 1. Aditya K Gupta, et al. (2006). <a href\"https://pubmed.ncbi.nlm.nih.gov/17097400/\">The treatment of melasma: a review of clinical trials.</a> Journal of the American Academy of Dermatology, 55(6), 1048&ndash;1065. <a href\"https://doi.org/10.1016/j.jaad.2006.02.009\">https://doi.org/10.1016/j.jaad.2006.02.009</a>.<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2.Sheth, V. M., &amp; Pandya, A. G. (2011). Melasma: a comprehensive update: part I. Journal of the American Academy of Dermatology. Ibid. <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3.American Academy of Dermatology. <em>Melasma: Who gets and causes</em>. <a href\"https://www.aad.org/public/diseases/a-z/melasma-causes\">https://www.aad.org/public/diseases/a-z/melasma-causes</a><a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4.Davis, E. C., &amp; Callender, V. D. (2010). Postinflammatory hyperpigmentation: a review of the epidemiology, clinical features, and treatment options in skin of color. <em>The Journal of clinical and aesthetic dermatology,</em> 3(7), 20&ndash;31.<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Schwartz C, et. al. <a href\"https://www.ncbi.nlm.nih.gov/books/NBK539693/\"><em>Hydroquinone</em></a>. StatPearls Internet. (2020, January). <a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The go-to guide for getting the most out of your Dark Spot Formula  Anyone&rsquo;s skin can develop dark spots, even if you&rsquo;ve been faithfully applying...","metaKeywords":"Dark","Spot","Formula","skin","spots","dark","sunscreen","can","help","using","may","formula","months","use","metaTitle":"","lang":"en_us","slug":"dark-spot-formula:-what-to-expect","draftSlug":null,"hash":"rk9CX3_3_","publishedAt":"2024-07-03T20:19:40.192Z","updatedAt":"2024-07-03T20:19:40.494Z","createdAt":"2024-07-03T20:18:56.789Z","href":"/en_us/dark-spot-formula:-what-to-expect-rk9CX3_3_","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b330e6f85c9684f80612","articleId":"60db33d7ef4e6c0012ad265f","title":"Future Formula: How it evolves with your skin","body":"<h2>What to expect as your formula optimizes in strength over time</h2><p>The prescription-strength ingredients in your <a href\"https://withagency.com/products/future-formula\">Future Formula</a> can be super effective for addressing your skin concerns, but sometimes your skin needs extra time to adjust along the way. Because we believe caring for your skin is a long-term journey (not a short-term fix), we&rsquo;ve designed your Future Formula treatment plan to gradually increase in strength over time, always starting gentle and &ldquo;ramping up&rdquo; as you go. This guide will help you learn about what to expect as your skin safely adjusts and how your custom formulas will evolve with you on your skincare journey.</p><p><br></p><h3>What to expect as your formula evolves</h3><p>While everyone&rsquo;s skin will adjust at a different pace along the Agency journey, there are a few benchmarks that you can expect as you use your Future Formula over time:</p><p><strong>The Adjustment Period:&nbsp;</strong>Your Future Formula likely will contain <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>tretinoin</u></a>: a retinoid (a vitamin A derivative) that boosts your skin cells&rsquo; turnover, making older skin cells shed more quickly and helping new, healthy cells take their place.<sup><a href\"#fn1\" id\"ref1\">1</a></sup> This powerhouse ingredient can improve the appearance of skin texture and dark spots, but when you first begin using it, you may experience a phenomenon called &ldquo;purging&rdquo;&mdash;temporary clogged pores or breakouts that result from dead skin cells filling your pores. Purging usually begins 1-2 weeks after you start your formula or increase the strength, and generally lasts 2-8 weeks. Think of it as spring cleaning for your skin: things might look a little less-than-ideal during the process, but after your pores are cleared out, your skin will likely look and feel refreshed.&nbsp;</p><p><strong>Check-ins:</strong> Before each shipment, we will reach out to understand how your skin is doing with your current formula strength. If you&rsquo;re happy with your current results (or need more time to adjust), you can let us know that you&rsquo;d like the same strength for your next shipment. If your skin has adjusted well to your current formula and you&rsquo;d like to progress to a higher strength, you can let us know that, too! (P.S. If your skin is still adjusting or you&rsquo;re not using it nightly yet, we may recommend you stay at your current strength.)&nbsp;</p><p><strong>Formula Strength Increases:&nbsp;</strong>Your treatment plan will most likely include 3 formula strengths, and you may increase incrementally over the course of 5-6 months. If you decide you want to increase further, let your Agency provider know that you&rsquo;d like to continue. It&rsquo;s also good to be mindful of other factors that cause irritation, including drier weather in the winter months or over-the-counter products with active ingredients. In some cases, you may want to discuss actually decreasing your formula&rsquo;s strength with your Agency provider to adapt.</p><p><br></p><h3>We&rsquo;re with you all the way</h3><p>It&rsquo;s your Agency journey, so we&rsquo;ll follow your skin&rsquo;s lead when it comes to adjusting your formula&rsquo;s strength. While results vary depending on your skin and lifestyle (like frequency of use and if you use sunscreen), some may start seeing a difference after a couple of months of regular use. If you&#39;re experiencing anything beyond mild irritation, you can reach out to your provider anytime&mdash;no need to wait for your check-in! We are always here to help you understand more about your skin journey and get the most out of your Future Formula.&nbsp;</p><p><strong>Learn about your Agency routine:</strong> discover more about <a href\"https://support.withagency.com/en_us/future-formula:-what-to-expect-SJ6aQ3_nO\"><u>Future Formula</u></a> and the <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredients</u></a> in it.</p><hr><p><sup id\"fn1\"><br> 1. Baldwin, H. E., Nighland, M., Kendall, C., Mays, D. A., Grossman, R., &amp; Newburger, J. (2013). 40 years of topical tretinoin use in review. <em>Journal of drugs in dermatology : JDD, 12</em>(6), 638&ndash;642.<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"What to expect as your formula optimizes in strength over time  The prescription-strength ingredients in your Future Formula can be super effective for addre...","metaKeywords":"skin","will","formula","strength","Future","Formula","can","Agency","use","may","expect","increase","current","time","metaTitle":"","lang":"en_us","slug":"future-formula:-how-it-evolves-with-your-skin","draftSlug":null,"hash":"SyxkNn_3u","publishedAt":"2024-07-03T20:23:23.242Z","updatedAt":"2024-07-03T20:23:23.406Z","createdAt":"2024-07-03T20:23:12.459Z","href":"/en_us/future-formula:-how-it-evolves-with-your-skin-SyxkNn_3u","tags":,"knowledgeBases":,"scope":"public"},{"id":"67c209e99afed1f064807e7f","articleId":"60db3408ef4e6c0012ad2722","title":"Compounded in the USA","body":"<p id\"isPasted\">After your dermatology provider prescribes your personalized prescription formula(s), your medication is custom-made using state-of-the-art equipment at our partner pharmacy.</p><h3>Our partner pharmacy</h3><p>Our prescriptions are filled by Personalized Skin Solutions, Inc., a licensed pharmacy.<br>Personalized Skin Solutions&rsquo; contact information is as follows:</p><p>Personalized Skin Solutions, Inc.<br>155 Solar Drive<br>Imperial, PA 15126<br>(888) 210-4777</p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"After your dermatology provider prescribes your custom mix of prescription ingredients, your medication is custom-made using state-of-the-art equipment at ou...","metaKeywords":"Skin","Solutions,","Specialty","Personalized","partner","pharmacies","prescriptions","filled","pharmacy","Solutions&rsquo;","contact","information","follows:","Inc","metaTitle":"","lang":"en_us","slug":"manufactured-in-the-usa","draftSlug":null,"hash":"S1gGE3d3u","publishedAt":"2025-02-28T19:09:38.171Z","updatedAt":"2025-02-28T19:09:38.327Z","createdAt":"2025-02-28T19:09:29.501Z","href":"/en_us/manufactured-in-the-usa-S1gGE3d3u","tags":,"knowledgeBases":,"scope":"public"},{"id":"68938267de70a0037e3a0ff3","articleId":"61107f545c3ac10019693b20","title":"Agency’s Cloud Care Duo","body":"<p id\"isPasted\"><a href\"https://withagency.com/products/cloud-care-duo\">The Cloud Care Duo</a> is Agency&rsquo;s cleanser and moisturizer - the Cream Oil Cleanser and Weightless Whipped Moisturizer. The anchor for your daily skincare ritual, this rich-yet-weightless duo offers deep hydration with a light-as-air finish. It can be added to your Agency subscription for an additional $28 per shipment.</p><h3><strong>What is in the Cloud Care Duo?&nbsp;</strong></h3><p><strong>The Cream Oil Cleanser</strong> by Agency is formulated with gentle cleansing ingredients like squalane that transform to a milky oil, breaking down makeup and cleansing away debris, while conditioning, nourishing, and replenishing your skin&rsquo;s glow.</p><p><strong>The Weightless Whipped Moisturizer</strong> by Agency leverages tried-and-true ingredients known for their ultra-hydrating properties to help visibly plump and soften your skin while fortifying the moisture barrier.</p><p>Both products have been designed by in-house dermatologists to be non-comedogenic, fragrance-free, dye-free, paraben-free, and hypoallergenic&mdash;because we wanted to be sure you can use these every day, no matter what your skin type. Our dermatologists designed them to pair perfectly with your Future and/or Dark Spot Formula so you can get everything you need for healthy skin in one simple package.</p><h3><strong>How much does the Cloud Care Duo cost?</strong></h3><p>Adding the Cloud Care Duo to your subscription box costs $28 more per shipment.&nbsp;</p><h3><strong>How do I purchase them?&nbsp;</strong></h3><p>The Cloud Care Duo ships every 2 months if added to your subscription box, along with your Future and/or Dark Spot Formula.&nbsp;</p><p><em>For new members:&nbsp;</em></p><p>We are always striving to help build the routine that best addresses your skincare goals! After completing your initial skin quiz, the Cloud Care Duo will be recommended as part of your trial box.&nbsp;</p><p><em>For existing members:&nbsp;</em></p><p>If you&rsquo;re already subscribed to Agency, you can update your subscription to include the Cloud Care Duo for an additional $28 (tax will apply where applicable). We are excited to offer you new Agency products that best fit your skincare concerns!</p><hr id\"isPasted\"><p><br></p><h2>Common FAQs</h2><p><br></p><h3><strong>Is the Cloud Care Duo non-comedogenic (non-pore-clogging)?</strong></h3><p>Yes! We designed the Cream Oil Cleanser and Weightless whipped moisturizer to be non-comedogenic.</p><h3><strong>Is the Cloud Care Duo customized like my formula?</strong></h3><p>Although the Cream Oil Cleanser and Weightless Whipped Moisturizer are not customized, they are dermatologist-designed to work with the rest of your Agency routine!&nbsp;</p><h3><strong>What are the ingredients?</strong></h3><p>Find the full list in our <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\">article on ingredients! &nbsp;</a></p><h3><strong>How do I use the Cloud Care Duo?</strong></h3><p>Use morning and night in tandem with your customized Agency Future and/or Dark Spot Formula for an effortless daily care ritual, suited specifically for your skin.&nbsp;</p><p>To use the Cream Oil Cleanser, gently massage into damp skin, then rinse off with water.</p><p>To use the Weightless Whipped Moisturizer, gently massage into face and neck after cleansing, morning and night.</p><p>Suggested routine:&nbsp;</p><ul><li style\"font-weight: bold;\"><strong>AM:</strong><ul style\"font-weight: initial;\"><li>Cream Oil Cleanser&nbsp;</li><li>Weightless Whipped Moisturizer&nbsp;</li><li>Sunscreen - If you&#39;re using a chemical sunscreen, apply sunscreen before the Dark Spot Formula. If you&#39;re using a physical sunscreen with zinc oxide or titanium dioxide, apply sunscreen after.&nbsp;</li><li>Dark Spot Formula&nbsp;</li></ul></li><li style\"font-weight: bold;\"><strong>PM:</strong><ul style\"font-weight: initial;\"><li>Cream Oil Cleanser&nbsp;</li><li><a href\"https://withagency.com/products/future-formula\">Future Formula</a></li><li>Weightless Whipped Moisturizer&nbsp;</li><li><a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a></li></ul></li></ul><h3><strong>How do I dispense the moisturizer?</strong></h3><p>You may notice a small plastic piece in the center of your Weightless Whipped Moisturizer jar. That small plastic piece may look like a plug that needs to be removed, but it is actually not a plug at all! To dispense the moisturizer, you may need to prime the pump by pressing before the product starts to come out. It is common for there to be empty pumps because we use airless jars. (They have to pump against gravity.) Typically, after 10-20 pumps, the product will begin to come out.</p><h3><strong>Does the Cream Oil Cleanser remove makeup?</strong></h3><p>Yes, the Cream Oil Cleanser removes makeup&mdash;even waterproof makeup! Begin by massaging the Cream Oil Cleanser into damp skin, continuing to add water to activate the soft froth. Gently massage until all makeup is broken down, then rinse away for a fresh face and natural glow.</p><p>If you&#39;re wearing heavier, full-face makeup we recommend following up with a water-based cleanser or micellar water to ensure all makeup, sunscreen, and dirt is removed.</p><h3><strong>Were they ever tested on animals?</strong></h3><p>No! Agency is 100% cruelty-free, vegan and not tested on animals. We are Leaping Bunny certified.</p><h3><strong>What type of skin does this work for?&nbsp;</strong></h3><p>The Cloud Care Duo is designed for all skin types and skin tones.&nbsp;</p><hr id\"isPasted\"><p>Have more questions not answered here? &nbsp;Email our Agency Success Team at Hello@withagency.com - they&#39;re happy to help!</p><p><br></p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b16d89cb0013792788","metaDescription":"The Cloud Care Duo is Agency&rsquo;s cleanser and moisturizer - the Cream Oil Cleanser and Weightless Whipped Moisturizer. The anchor for your daily skincare...","metaKeywords":"Cloud","Care","Duo","Cream","Oil","Weightless","Agency","Cleanser","Whipped","skin","Dark","Spot","use","Future","metaTitle":"","lang":"en_us","slug":"cloud-care-duo","draftSlug":null,"hash":"ByTIJAJt","publishedAt":"2025-08-06T16:27:38.138Z","updatedAt":"2025-08-06T16:27:38.373Z","createdAt":"2025-08-06T16:27:19.748Z","href":"/en_us/cloud-care-duo-ByTIJAJt","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b0e750475340ede26c51","articleId":"64b5a686c3fce3341d74279f","title":"Agency's SilkScreen","body":"<p><a href\"https://withagency.com/products/silkscreen\">SilkScreen is Agency&rsquo;s sunscreen</a> - SilkScreen is designed to protect and perfect with our hydrating SPF 50 mineral sunscreen&mdash;a sheer tinted serum made to enhance your natural glow. It can be added to your Agency subscription for an additional $36 per shipment.</p><h2>What is SilkScreen?</h2><p id\"isPasted\">SilkScreen takes sun protection from daily chore to daily luxury. The weightless, non-nano SPF 50 mineral sunscreen serum melts into skin and enhances your natural glow.</p><p>SilkScreen provides UVA and UVB protection* with hydrating, antioxidant-rich ingredients&mdash;including hyaluronic acid&mdash;for a formula that is equal parts suncare and skincare. Designed for all skin types, this sunscreen evens skin tone, blurs pores and the look of fine lines, and helps prevent visible signs of aging.<span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Formulated with zinc oxide and titanium dioxide, this all-mineral sunscreen comes in two sheer tints: 1 (light-to-medium) and 2 (medium-to-deep). The pigments are designed to cover the full-range of skin tones&mdash;without whitecast or pilling.</span></p><p>SilkScreen is for everyday use. It can be worn alone, seamlessly imparting a natural, dewy glow. The quick-absorbing serum also perfectly layers underneath makeup as a priming base.</p><h2>What is in SilkScreen?</h2><p id\"isPasted\">SilkScreen provides UVA and UVB protection with hydrating, antioxidant-rich ingredients for a formula that is equal parts suncare and skincare.&nbsp;</p><p>Key ingredients include:</p><ul><li>Zinc Oxide&nbsp;</li><li>Titanium Dioxide&nbsp;</li><li>Hyaluronic Acid</li><li>Licorice Root Extract</li><li>Niacinamide</li></ul><p>For the full list of ingredients, please see our ingredients article <a href\"https://kst.mr/BkkAw77c3\">here</a>.</p><h2>How it works:</h2><p>This non-nano, mineral sunscreen protects your skin by acting like a shield and deflecting damaging UV rays*, blue light, and environmental stressors like pollution away from the skin.&nbsp;</p><h2>Which tint is right for me?&nbsp;</h2><p id\"isPasted\">Although both tints offer a light sheer base, it is not intended to be full-coverage makeup. The sheer tint is designed to offset whitecast, but also enhance your natural glow, blur imperfections, and even out redness.</p><p>We offer two tints that are flexible and melt into a wide range of skin tones. If you have a fair, light or light-to-medium skin tone, tint 1 is likely better for you. If you have a tan, medium olive, or deep skin tone, tint 2 is likely better for you. Because of the stretchability of the two tints, &ldquo;medium&rdquo; is included in both shades. If you fall in &quot;medium,&quot; you can choose either tint&mdash; just depends on your personal preference!</p><p>If you&rsquo;re still undecided which shade to choose, you can always mix and match depending on the look you&#39;re going for that day.&nbsp;</p><h2>How it works with Future Formula / Dark Spot Formula:&nbsp;</h2><p id\"isPasted\">Your licensed dermatology provider designed your prescription formula to meet your individual skin goals. <a href\"https://withagency.com/products/future-formula\">Future Formula</a> and <a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a> are hard at work treating fine lines and wrinkles, texture and firmness, and hyperpigmentation, giving you a healthy foundation to continue your skin success.&nbsp;</p><p>SilkScreen acts as a shield to protect skin from the harsh and accelerated aging effects of UV rays and free radicals*, so your Agency Rx formulas can do the heavy lifting without compromising any progress.</p><h2>How it works with The Agency Set:</h2><p>Recommended for daily use in the morning, apply to the face and neck after cleansing and moisturizing with the <a href\"https://withagency.com/products/cloud-care-duo\">Cloud Care Duo</a>.</p><p id\"isPasted\">Directions:</p><p>Apply to face and neck</p><ul><li>15 min before sun exposure</li><li>Every 2 hours during exposure</li><li>Every 80 min if sweating or swimming</li></ul><p>UV rays are sneaky so always take additional precautions (like a hat and shades).</p><h2>How much does SilkScreen cost?</h2><p>Adding SilkScreen to your subscription box costs $36 more per shipment.</p><h2>How do I purchase it?</h2><p id\"isPasted\">The SilkScreen will be included every 2 months in your future shipments if added to your subscription box, along with your Future and/or Dark Spot Formula.</p><p>If you&rsquo;re already subscribed to Agency, you can update your subscription to include the SilkScreen for an additional $36 (tax will apply where applicable). We are excited to offer you new Agency products that best fit your skincare concerns!</p><h2>Can SilkScreen be ordered separately?</h2><p>Not at this time, as it is only available when you purchase the Future and/or Dark Spot Formula. We decided to put your entire routine in one box to make things easy!</p><p>*UV rays are sneaky so always take additional precautions (like a hat and shades).</p><p><strong>Have more questions not answered here?</strong> &nbsp;Email our Agency Success Team at <a data-fr-linked\"true\" href\"mailto:Hello@withagency.com\" id\"isPasted\">Hello@withagency.com</a> - they&#39;re happy to help!</p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b16d89cb0013792788","metaDescription":"Agency","metaKeywords":"Agency","metaTitle":"","lang":"en_us","slug":"agency-silkscreen","draftSlug":null,"hash":"S1k9IX7q3","publishedAt":"2024-07-03T20:15:00.369Z","updatedAt":"2024-07-03T20:15:00.553Z","createdAt":"2024-07-03T20:13:27.373Z","href":"/en_us/agency-silkscreen-S1k9IX7q3","tags":,"knowledgeBases":,"scope":"public"},{"id":"6691581fd0434f84f7f77c13","articleId":"65b2b313e07a3829775e4092","title":"Eye Formula: What to expect","body":"<h3>The go-to guide for getting the most out of your Eye Formula</h3><p>No two Agency journeys will look the same, because every person&rsquo;s skin is unique. That said, this guide will help you learn how to incorporate <a href\"https://withagency.com/products/eye-formula\">Eye Formula</a> into your skincare routine and what to expect as you care for your under-eye skin&mdash;today and tomorrow.</p><p><br></p><h3>What to expect along the way</h3><p>Personalized by your Licensed Dermatology Provider, your Eye Formula is designed with tretinoin* and a trusted blend of anti-aging ingredients to smooth fine lines and wrinkles around the eyes, including crow&#39;s feet, while visibly brightening dark circles and evening skin tone.&nbsp;</p><p>This velvety balm also forms a protective shield over your delicate under-eye area to help lock in lasting hydration and soften skin.</p><p><em>*Subject to consultation. Not all formulations contain tretinoin. Results may vary. Restrictions apply.</em></p><p>What will your Agency journey look like as you begin using your formula? Well, something like this:</p><ul><li><strong>Your Agency provider will start you off on a strength they think is appropriate for your skin.</strong> A lower-strength formula is still effective and builds from there. Ideally, you should be applying your formula nightly, unless your skin is feeling irritated.</li><li>After a 30-day trial period, <strong>your box will be shipped every two months.</strong>&nbsp;</li><li><strong>Your dermatology provider is there to help!</strong> If you&rsquo;re experiencing something beyond mild irritation or would like to discuss changing the ingredients in your formula, send your licensed dermatology provider a message and they are happy to help!</li></ul><p><br></p><h3>Your Eye Formula routine&nbsp;</h3><p>Everyone&rsquo;s skincare regimen will look a little different, but the following steps will help you seamlessly incorporate your Agency Eye Formula into your skincare routine.&nbsp;</p><p>Morning</p><ul><li>Cleanse with water or a gentle cleanser.</li><li>Moisturize.</li><li>(If applicable) Apply <a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a> to the areas you wish to target, as directed in your treatment plan.</li><li>Apply sunscreen (SPF 30+).</li></ul><p>Evening</p><ul><li>Cleanse and pat dry.</li><li>Apply a thin layer of Eye Formula to the under-eye area below the lash line and extend to crow&rsquo;s feet.</li><li>(If applicable) Apply a thin layer of <a href\"https://withagency.com/products/future-formula\">Future Formula</a> to your face/neck (neck skin is more delicate so start slowly).</li><li>Moisturize your face.</li><li>(If applicable) Apply Dark Spot Formula to the areas you wish to target, as directed in your Treatment Plan.</li><li>Leave on your formulas overnight. &nbsp; &nbsp;</li></ul><p><em>Do not overlay Eye Formula with other Agency formulas.</em></p><p><br></p><h3>Getting the most out of your Eye Formula</h3><ul><li><strong>Apply your products in the right order.</strong></li><li><strong>Check out our skincare product recommendation guides.</strong> In addition to your Eye Formula, you generally only need a few trusted allies for daily care&mdash;a gentle cleanser, moisturizer, and sunscreen. Need help with the basics? We&rsquo;ve got you covered with the <a href\"https://support.withagency.com/en_us/cloud-care-duo-ByTIJAJt\">Cream Oil Cleanser</a>, <a href\"https://support.withagency.com/en_us/cloud-care-duo-ByTIJAJt\">Weightless Whipped Moisturizer</a>, and Broad-Spectrum SPF 50 <a href\"https://support.withagency.com/en_us/agency-silkscreen-S1k9IX7q3\">SilkScreen</a>.</li><li><strong>Avoid these ingredients (at least, initially):</strong>The following products may cause irritation when used with your Eye Formula. If you want to reintroduce products with these ingredients back into your routine when you feel your skin is ready, use your best judgment, and we recommend doing so gradually.<ul><li>AHAs (including glycolic acid or lactic acid)</li><li>BHA (i.e., salicylic acid)</li><li>Benzoyl peroxide</li><li>Vitamin C</li><li>Retinols&nbsp;</li><li>Physical exfoliators such as brushes or scrubs</li></ul></li><li><strong>Do your research.</strong> We recommend reviewing your potential (or existing!) products with our guide <a href\"https://support.withagency.com/article/150-review-your-skincare-products\">here</a> to check for potentially pore-clogging ingredients. First, google the product and find its ingredient list (or look at the label on your product!). Then, check your products&rsquo; ingredient lists to make sure they don&rsquo;t contain those listed in our guide</li></ul><p><br></p><h3>How long does it take for your skin to adjust?</h3><p>The adjustment period varies from person to person&ndash;&ndash;for some, it&rsquo;s a few weeks or less, for others it might be longer. If you experience mild irritation as you begin, have no fear&mdash;it&rsquo;s normal and is usually temporary. However, it&rsquo;s always recommended to reach out to your licensed dermatology provider for advice!</p><p><br></p><h3>When can I expect to see results?</h3><p>You may start to see changes&mdash;like an improved appearance of fine lines, evening out of skin tone, and visibly brightened under-eye area&mdash;after a couple of months of regular use. Results vary by person; some see significant changes within a few weeks, and some see subtle changes after a year (or more!). Regardless of the timing, you can rest assured that your diligent efforts will eventually pay off.</p><p><br></p><h3>Looking ahead with your Eye Formula</h3><p>Your Eye Formula relies on science-backed ingredients, but caring for your skin is an art that takes patience and consistency. We&rsquo;re here to listen, provide expert advice, and celebrate your progress along the way. &nbsp;</p><p>Discover more about your Eye Formula and read about other potential ingredients like <a href\"https://support.withagency.com/en_us/what-to-know-about-caffeine-for-the-skin-HJGSS56dp\">caffeine</a> and <a href\"https://support.withagency.com/en_us/what-to-know-about-glycerin-HJ1FF5Tua\">glycerin</a>!</p>","categories":{"id":"60db33b16d89cb0013792788","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b16d89cb0013792788","metaDescription":"The goto guide for getting the most out of your Eye Formula","metaKeywords":"goto","guide","getting","Eye","Formula","metaTitle":"","lang":"en_us","slug":"eye-formula-what-to-expect","draftSlug":null,"hash":"HyszmVlqa","publishedAt":"2024-07-12T16:22:03.425Z","updatedAt":"2024-07-12T16:22:03.637Z","createdAt":"2024-07-12T16:21:51.055Z","href":"/en_us/eye-formula-what-to-expect-HyszmVlqa","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b2ecaaee0013a4bca2","title":"Skincare Tips","parent":"60b6af7293ce9f001221fe44","slug":"skincare-tips","hash":"BJ9nQhdnu","description":"Product recommendations & general advice while on your Agency skincare journey","disabled":false,"updatedAt":"2024-06-20T20:44:40.885Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/skincare-tips-BJ9nQhdnu","children":,"articles":{"id":"6658bf62cf5ab82cf868db52","articleId":"60db33bf5973ff0012311402","title":"Choosing your skincare products","body":"<h3>Product recommendations from Agency&rsquo;s licensed dermatology providers</h3><p>Finding the &ldquo;right&rdquo; skincare products can be daunting. You shouldn&rsquo;t have to go the search alone. We&rsquo;re proud to recommend all of our dermatologist-designed non-prescription products, and we&rsquo;ve also gathered some additional recommendations for routine essentials to make it simple.</p><p id\"isPasted\">From cleansers to serums and beyond, these skincare basics are a good place to start for building an everyday routine.</p><p>&nbsp;You can review these recommendations <a href\"https://support.withagency.com/en_us/product-recommendations-rJ5zE2dhd \"><u>here</u></a>.</p><h3>Reviewing your current products</h3><p>We recommend reviewing your current skincare products and avoiding ingredients that are most likely to be comedogenic or potentially pore-clogging. For details about ingredients to avoid, see&nbsp;<a href\"https://support.withagency.com/article/150-review-your-skincare-products\"><u>here</u></a>.</p><p id\"isPasted\"><br></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Product recommendations from Agency&rsquo;s dermatologists  Finding the &ldquo;right&rdquo; skincare products can be daunting. You shouldn&rsquo;t have to go...","metaKeywords":"skin","help","products","acid","C","Dermatology","Journal","ingredients","skincare","Agency","helps",",","metaTitle":"","lang":"en_us","slug":"how-to-choose-skincare-products-for-aging-skin","draftSlug":null,"hash":"SJwp73unu","publishedAt":"2024-05-30T18:03:37.630Z","updatedAt":"2024-05-30T18:03:37.838Z","createdAt":"2024-05-30T18:03:14.842Z","href":"/en_us/how-to-choose-skincare-products-for-aging-skin-SJwp73unu","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b028252aa438378fbba3","articleId":"60db33cd176a340013975112","title":"How tretinoin works for your skin","body":"<h3>The gold-standard ingredient for clear &amp; smooth skin</h3><p><br></p><p>Once you start establishing a serious skincare routine, it&rsquo;s hard to escape the call of retinol. The beloved ingredient gets recommended again and again for a reason&mdash;it works. We&rsquo;ll let you in on a secret, though: retinol has an even more effective cousin. Meet tretinoin.</p><p><br></p><h3>What is tretinoin?</h3><p><br></p><p>Dermatologists consider tretinoin the gold standard for treating fine lines and wrinkles, hyperpigmentation, uneven skin texture, loss of firmness, and even acne <sup><a href\"#fn1\" id\"ref1\">1</a></sup><sup>,<a href\"#fn2\" id\"ref2\">2</a></sup>,&mdash;all those inevitable and common skin concerns that tend to find their way to your face after a certain amount of lived experience. Next to sun protection, tretinoin cream is often considered your best ally for smooth, clear, and even skin.&nbsp;</p><p>So what exactly is it? Most literally, tretinoin is a topical retinoid. The retinoid family of chemical compounds is derived from vitamin A, which plays an essential role in your body&rsquo;s growth and development. One family member in particular, retinoic acid, helps skin cells grow and develop. Tretinoin is a form of this retinoic acid <sup><a href\"#fn3\" id\"ref3\">3</a></sup> (usually in a cream or a gel) that you can apply directly to the surface of your skin to reap the benefits of healthy skin cell growth.</p><hr><p><br></p><h3>What does tretinoin do?</h3><p><br></p><p>Tretinoin helps your skin cells shed, grow, and glow.</p><ul><li><strong>Shed:</strong> In healthy skin, skin cells naturally turn over. The top layer of your skin constantly sheds as old skin cells die and new ones replace them. That process slows down with age, so old skin cells stick around longer, looking dull, letting dark spots linger, and clogging pores. But like a skilled party host at the end of a long night, tretinoin ushers those old skin cells away. It speeds up cell turnover to give dead, damaged skin cells the boot.<sup><a href\"#fn4\" id\"ref4\">4</a></sup></li><li><strong>Grow:</strong> On the flipside, tretinoin welcomes in fresh, plump skin cells and gives them the support they need by stimulating the production of the protein collagen<sup><a href\"#fn5\" id\"ref5\">5</a></sup>. Key to skin firmness and structure, collagen deteriorates with age (plus UV damage) and isn&rsquo;t replaced as quickly. But tretinoin boosts the production of new collagen, and the appearance of fine lines diminishes as collagen grows.</li><li><strong>Glow:</strong> As new cells replace old ones, skin can look brighter and more even. Dark spots fade, dull skin sheds, and blemishes decrease.</li></ul><p><br></p><h3>Tretinoin vs. retinol: What&rsquo;s the difference?</h3><p><br></p><p>Both popular skincare ingredients are topical retinoids, but the main difference between tretinoin and retinol is how directly your skin can use them&mdash; and therefore, how well they work.&nbsp;</p><p>Since tretinoin is already a form of the retinoid compound your skin cells can interact with, the ingredient gets straight to work encouraging the growth of healthy new cells. Retinol, on the other hand, must be converted by skin enzymes to the usable retinoic acid form before it affects your skin cells <sup><a href\"#fn6\" id\"ref6\">6</a></sup>.</p><p>Tretinoin is much more effective than retinol&mdash;it&rsquo;s been observed to be around 20 times (!) more potent <sup><a href\"#fn7\" id\"ref7\">7</a></sup>, although we need further research to confirm this conversion.</p><hr><p><br></p><h3>Where can you get tretinoin?</h3><p><br></p><p>The FDA classifies tretinoin as a drug, so it&rsquo;s available by prescription only in medications such as Retin-A. You&rsquo;ll need to get tretinoin through a medical provider, like your Agency provider.</p><p>For your <a href\"https://withagency.com/products/future-formula\">Future Formula</a>, your Agency provider starts you off with a tretinoin strength that targets your goals while still going gentle on your skin. As your skin adjusts to your tretinoin prescription over time, your provider can increase the strength of your formula.</p><p><br></p><h3>How to use tretinoin</h3><p><br></p><p>Agency providers recommend applying a thin layer to cleansed, dry skin at night. When starting out, you can ease your skin into tretinoin by applying your formula a couple nights per week and then build up to every night, depending on how your skin reacts.&nbsp;</p><p>Your skin may be more sensitive at first, so be cautious about using tretinoin alongside other active ingredients like exfoliating acids (AHAs and BHAs) and vitamin C. Once you&rsquo;ve adjusted to your tretinoin cream, you can slowly resume your previous routine.</p><p>We&rsquo;re always big on daily sun protection, but it&rsquo;s essential to wear sunscreen while using tretinoin since your skin may be more sensitive to UV rays.</p><p><br></p><h3>How long does it take for tretinoin to work?&nbsp;</h3><p><br></p><p>When it comes to anti-aging skincare, the best ingredients help remedy the past while setting up your skin for a bright future. With consistent use, tretinoin gives you the best of both.&nbsp;</p><p>It takes time for your skin cells to turn over, collagen to be produced, and pores to unclog, so it&rsquo;s typical to begin seeing tretinoin results in two to six months (although results can vary from person to person). With consistent use and diligent sun protection, your skin will continue to improve, and you&rsquo;ll have tretinoin on your side to keep future skin concerns at bay.</p><p>Is it safe to use tretinoin daily? Tretinoin is safe and can be effective for all skin types and tones when prescribed and used appropriately.</p><p>You may go through a temporary adjustment period with dryness, redness, peeling, and flaking&mdash;especially if you have dry or sensitive skin&mdash;when you first introduce tretinoin into your skincare routine. But Agency&rsquo;s personalized and progressive approach aims to help your skin acclimate to tretinoin easily. We tailor your Future Formula to your skin&rsquo;s precise needs to help minimize the possibility of irritation. In case you need it though, we have a <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>guide with tips for minimizing irritation</u></a>.</p><p>Keep in mind that tretinoin is actually helping to slough off old skin cells, so some peeling in the beginning is completely normal. However, if your irritation is more significant or lasts longer than a couple months, your Agency provider can advise on spacing out applications or adjusting your prescribed strength until your skin builds up a tolerance for daily use.</p><p>When first starting out, you might experience a tretinoin side effect called &ldquo;purging,&rdquo; which is a temporary flare of breakouts as your pores clear out. While this phase can be frustrating, it helps set the stage for clearer skin down the road.</p><p><br></p><h3>Want to know more about your Future Formula?</h3><p><br></p><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the forward-thinking ingredients in your Future Formula.&nbsp;</p><p><br>Learn how these <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredients</u></a> also help your skin face the future: <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>, <a href\"https://support.withagency.com/en_us/what-to-know-about-tranexamic-acid-for-skin-H1TA7hOn_\"><u>tranexamic acid</u></a>, <a href\"https://support.withagency.com/en_us/what-niacinamide-can-do-for-your-skin-ryUk4hO3_\"><u>niacinamide</u></a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\"><u>dexpanthenol</u></a></p><hr><p><sup id\"fn1\"><br> 1. Hilary E. Baldwin, et al. <a href\"https://jddonline.com/articles/dermatology/S1545961613P0638X\"><em>40 Years of Topical Tretinoin Use in Review&nbsp;</em></a>Journal of Drugs in Dermatology.<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup><br><sup id\"fn2\">2. Siddharth Mukherjee, et al. Retinoids in the Treatment of Skin Aging: An Overview of Clinical Efficacy and Safety. <em style\"background-color: initial;\">Clinical Interventions in Aging. (December 2006).<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></em></sup><br><sup id\"fn3\">3. Łukasz Szymański, et al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7764495/\"><em>Retinoic Acid and Its Derivatives in Skin</em></a>. Cells. (December 2020)<em>..</em><a href\"#ref3\" style\"font-style: italic;\" title\"Jump back to footnote 3 in the text.\">↩</a></sup><br><sup id\"fn4\">4. Hilary E. Baldwin, et al. <em><a href\"https://jddonline.com/articles/dermatology/S1545961613P0638X\">40 Years of Topical Tretinoin Use in Review</a>.&nbsp;</em> Ibid.<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup><br><sup id\"fn5\">5. Siddharth Mukherjee, et al.<em>&nbsp;<a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641/\">Retinoids in the Treatment of Skin Aging: An Overview of Clinical Efficacy and Safety.</a>&nbsp;</em>Ibid.<a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup><br><sup id\"fn6\">6. Siddharth Mukherjee, et al.<em>&nbsp;<a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641/\">Retinoids in the Treatment of Skin Aging: An Overview of Clinical Efficacy and Safety</a>.</em> Ibid.<a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup><br><sup id\"fn7\">7. Siddharth Mukherjee, et al<em>. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641/\">Retinoids in the Treatment of Skin Aging: An Overview of Clinical Efficacy and Safety.</a>&nbsp;</em>Ibid.<a href\"#ref7\" title\"Jump back to footnote 7 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The gold-standard ingredient for clear & smooth skin     Once you start establishing a serious skincare routine, it&rsquo;s hard to escape the call of retino...","metaKeywords":"skin","tretinoin","cells","can","Tretinoin","et","al",",","old","ingredients","use","help","Skin","metaTitle":"","lang":"en_us","slug":"how-tretinoin-works-for-your-skin","draftSlug":null,"hash":"H1r0X2dnu","publishedAt":"2024-07-03T20:10:43.790Z","updatedAt":"2024-07-03T20:10:44.214Z","createdAt":"2024-07-03T20:10:16.704Z","href":"/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu","tags":,"knowledgeBases":,"scope":"public"},{"id":"662a9d9bd51ac8b42704f5b8","articleId":"60db33ce8d890a001486be21","title":"How to choose the right sunscreen","body":"<h3>The science behind sunscreen and finding the best one for you.</h3><p>Sunscreen is one of the most effective ways to prevent sunburns and reduce the risk of skin cancer. But when it comes to preventing signs of aging, it&rsquo;s truly an essential part of your daily skincare routine. If you need convincing (or just want to learn more) this guide will help you understand the incredible power of sunscreen to protect your skin, rain or shine. &nbsp;</p><h3><br></h3><h3>How sunscreen helps prevent aging</h3><p>UV (ultraviolet) exposure is one of the biggest environmental factors that causes skin to age. In fact, photoaging&mdash;aging from UV radiation&mdash;may contribute up to 80% of facial aging, including decreased elasticity of the skin, wrinkles, and hyperpigmentation (dark spots). <sup><a href\"#fn1\" id\"ref1\">1</a></sup> Sunscreen works by forming a protective barrier on your skin that either deflects or absorbs UV rays.&nbsp;</p><h3><br></h3><h3>Finding the right sunscreen for you</h3><p>There should be two key things to keep in mind when you&rsquo;re looking for sunscreen:&nbsp;</p><ol><li><strong>Choose an SPF of 30 or higher.</strong> The SPF (Sun Protection Factor) number is a measure of a sunscreen&rsquo;s ability to protect your skin from UVB rays (the kind of UV ray which has a shorter wavelength and is associated mainly with causing sunburns).<sup><a href\"#fn2\" id\"ref2\">2</a></sup></li><li><strong>Make sure it&rsquo;s labeled &ldquo;broad spectrum,&rdquo;</strong> which means protection from both UVB and UVA rays. UVA is associated mainly with photoaging; it has a longer wavelength that penetrates deeper into the skin and also through glass. Both UVA and UVB rays contribute to the development of skin cancer, reflect off surfaces like water and ice, and are still harmful even when the weather is overcast.<sup><a href\"#fn3\" id\"ref3\">3</a></sup><sup><a href\"#fn4\" id\"ref4\">4</a></sup></li></ol><p><strong>Physical vs. Chemical:</strong> Sunscreens are classified as either physical, chemical, or a combination of both (depending on their ingredients). Physical sunscreen contains titanium dioxide and/or zinc oxide&mdash;key ingredients that deflect sunlight away from the skin. Physical sunscreen generally works well for all skin types and tends to be non-pore-clogging (labeled &ldquo;non-comedogenic&rdquo;) and non-irritating. Chemical sunscreen contains ingredients such as avobenzone and oxybenzone, which absorb UV light.<sup><a href\"#fn5\" id\"ref5\">5</a></sup></p><p><strong>Water-resistant sunscreens</strong> are especially ideal if you&rsquo;re doing water activities or sweating excessively. The label will note if it&rsquo;s water-resistant for up to 40 or 80 minutes, depending on test results.<sup><a href\"#fn6\" id\"ref6\">6</a></sup> Keep in mind that &ldquo;waterproof&rdquo; or &ldquo;sweatproof&rdquo; sunscreen doesn&rsquo;t exist&ndash;&ndash;in 2011, the FDA released a new set of rules regulating sunscreen in the US, banning companies from labeling sunscreen as such.&nbsp;</p><p><strong>A few ingredients we recommend avoiding when choosing your sunscreen:</strong></p><ul><li>Avoid alcohol denat (denatured alcohol) and isopropyl alcohol&mdash;these can dry out your skin, and dryness damages the skin&rsquo;s protective barrier</li><li>Avoid potentially pore-clogging ingredients, including coconut oil and isopropyl palmitate</li></ul><h3>Our tips for using sunscreen</h3><p>Apply, reapply and repeat! Here are a few other things to keep in mind:</p><ul><li><strong>Use it daily, regardless of the weather and season.&nbsp;</strong>UV rays may actually be stronger during overcast weather, when clouds scatter the rays.&nbsp;</li><li><strong>Always apply according to the label&rsquo;s recommended time ahead of sun exposure</strong> so it can properly dry and form a protective barrier on your skin.</li><li><strong>Reapply as needed, based on your activities</strong>. That means at least every 2 hours if you&rsquo;re spending extended time outdoors, swimming, sweating excessively, or wiping your face. If you&rsquo;re inside working all day, you may not need to reapply, but be conscious of sun exposure through windows. If you&rsquo;re in and out of buildings throughout the day, reapply at least once midday.&nbsp;</li><li><strong>Don&rsquo;t forget to protect your neck, which has thin and delicate skin!</strong></li><li><strong>Incorporate sunscreen into your makeup routine.</strong> Sunscreen should go after your moisturizer, but before your makeup. Give your sunscreen a few minutes to dry properly before applying makeup&ndash;&ndash;it will help your makeup to grip without flaking and prevent any unwanted &ldquo;pilling&rdquo; or &ldquo;flaking.&rdquo;</li></ul><p><br></p><h3>Our Agency providers&rsquo; sunscreen recommendations</h3><p><br></p><h3>Sunscreens for your face</h3><p>All of our picks are&ndash;&ndash;of course&ndash;&ndash;at least SPF 30 and broad spectrum too!&nbsp;</p><p><strong>Agency</strong> SilkScreen</p><ul><li>Protect and perfect with our SPF 50 mineral sunscreen&mdash;a sheer tinted serum made to enhance your natural glow.</li><li>SilkScreen provides UVA and UVB protection with hydrating, antioxidant-rich ingredients for a formula that is equal parts suncare and skincare.</li><li>This non-nano, mineral sunscreen protects your skin by acting like a shield and deflecting damaging UV rays*, blue light, and environmental stressors like pollution away from the skin.</li></ul><p>If you would like to add this to your next box, simply head to your manage subscription page in your account <a href\"https://app.withagency.com/dashboard/manage-subscription\">here</a>.</p><p>*UV rays are sneaky so always take additional precautions (like a hat and shades).</p><p><br></p><p><a href\"https://mdsolarsciences.com/products/products-mineral-creme-spf50?variant39304757051510&currencyUSD&utm_sourcegoogle&utm_mediumcpc&utm_campaignPMAX_TopPerformers&tw_sourcegoogle&tw_adid&tw_campaign17931267821&gad1&gclidCj0KCQjw7uSkBhDGARIsAMCZNJtzpvPVuE6Uj5cZfFrcGimMVJ9JmbZX3K7lveoByJr_bb5AE7aPvuYaAmnOEALw_wcB\"><strong><u>MD SolarSciences</u></strong><u>&nbsp;Mineral Cr&egrave;me</u></a></p><ul><li>SPF 50, physical sunscreen made with zinc oxide, water-resistant up to 80 minutes</li><li>Lightweight with a matte finish</li></ul><p><a href\"https://www.murad.com/product/city-skin-age-defense-spf-50/\"><strong><u>Murad</u></strong><u>&nbsp;City Skin Age Defense&nbsp;</u></a></p><ul><li>SPF 50 PA++++, 100% mineral physical sunscreen</li><li>&ldquo;PA&rdquo; refers to a system developed in Japan for rating how strong the protection is against UVA rays specifically, and each &ldquo;+&rdquo; indicates strength (the more, the better!)</li></ul><p><br></p><h3>Tinted sunscreens</h3><p>Tinted sunscreens are the way to go if you&rsquo;re looking to protect your skin and even out the appearance of your skin tone. Every one of our picks below is also at least SPF 30 and broad spectrum!&nbsp;</p><p><strong>Agency pro tip:</strong> For more coverage, layer foundation makeup on top of tinted sunscreen and then go in with concealer on any key spots.</p><h4>Agency SilkScreen</h4><ul><li>Protect and perfect with our SPF 50 mineral sunscreen&mdash;a sheer tinted serum made to enhance your natural glow.</li><li>SilkScreen provides UVA and UVB protection with hydrating, antioxidant-rich ingredients for a formula that is equal parts suncare and skincare.</li><li>This non-nano, mineral sunscreen protects your skin by acting like a shield and deflecting damaging UV rays*, blue light, and environmental stressors like pollution away from the skin.</li></ul><p id\"isPasted\">If you would like to add this to your next box, simply head to your manage subscription page in your account <a href\"https://app.withagency.com/dashboard/manage-subscription\">here</a>.</p><p>*UV rays are sneaky so always take additional precautions (like a hat and shades).</p><p><a href\"https://supergoop.com/products/daily-correct-cc-cream\"><strong><u>Supergoop!&nbsp;</u></strong><u>CC Cream Daily Correct Sunscreen</u></a></p><ul><li>SPF 50, 100% mineral-based physical sunscreen</li><li>Contains hyaluronic acid to maintain hydration&nbsp;</li></ul><p><a href\"https://www.skinceuticals.com/physical-eye-uv-defense-spf-50-3606000400504.html\"><strong><u>SkinCeuticals&nbsp;</u></strong><u>Physical Eye UV Defense&nbsp;</u></a></p><ul><li>SPF 50, 100% mineral base physical sunscreen for the delicate eye area</li><li>&ldquo;Non-migrating formula&rdquo; to help prevent eye irritation</li><li>Sheer, universal tint that is suitable for all skin types</li></ul><p><br></p><h3>More ways to invest in your skin&rsquo;s future</h3><p>Sunscreen is proof that the steps you take today, set the stage for your skin tomorrow. Want to learn about other ways to care for the future of your skin? Agency&rsquo;s personalized prescription formulas are made with research-backed, gold standard ingredients like tretinoin&mdash;and personalized to your skin&rsquo;s unique needs.&nbsp;</p><p><br><strong>Other ways to look ahead:</strong> more on Agency&rsquo;s custom <a href\"https://support.withagency.com/en_us/future-formula:-what-to-expect-SJ6aQ3_nO\">Future Formula</a> and <a href\"https://support.withagency.com/en_us/dark-spot-formula:-what-to-expect-rk9CX3_3_\">Dark Spot Formula</a>, <a href\"https://support.withagency.com/en_us/eye-formula-what-to-expect-HyszmVlqa\">Eye Formula</a>, and other <a href\"https://support.withagency.com/how-to-choose-skincare-products-for-aging-skin-SJwp73unu\">product recommendations</a> (moisturizers, cleansers, and beyond).</p><hr><p><sup id\"fn1\"><br> 1. Shanbhag, S., Nayak, A., Narayan, R., &amp; Nayak, U. Y. (2019). Anti-aging and Sunscreens: Paradigm Shift in Cosmetics. <em style\"background-color: initial;\">Advanced pharmaceutical bulletin</em>, 9(3), 348&ndash;359.https://doi.org/10.15171/apb.2019.042<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup><br><sup id\"fn2\">2. Sambandan, D. R., &amp; Ratner, D. (2011). Sunscreens: an overview and update. &nbsp;<em style\"background-color: initial;\">Journal of the American Academy of Dermatology. Ibid. <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></em></sup><br><sup id\"fn3\">3. <a href\"https://www.who.int/news-room/q-a-detail/radiation-ultraviolet-(uv)\"><em>Radiation: Ultraviolet (UV) radiation</em></a>. World Health Organization. (2016, March 9).<a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup><br><sup id\"fn4\">4. <a href\"https://www.skincancer.org/risk-factors/uv-radiation/\"><em>UV Radiation &amp; Your Skin</em></a>. Skin Cancer Foundation. <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup><br><sup id\"fn5\">5. American Academy of Dermatology. &nbsp;<em style\"background-color: initial;\">Sunscreen FAQs</em>.<a href\"https://www.aad.org/public/everyday-care/sun-protection/sunscreen-patients/sunscreen-faqs#:~:textSunscreens%20should%20be%20reapplied%20approximately,the%20directions%20on%20the%20bottle\">https://www.aad.org/public/everyday-care/sun-protection/sunscreen-patients/sunscreen-faqs#:~:textSunscreens%20should%20be%20reapplied%20approximately,the%20directions%20on%20the%20bottle</a>. <a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup><br><sup id\"fn6\">6. U.S. Food &amp; Drug Administration. December 2012. &nbsp;<em style\"background-color: initial;\">Labeling and Effectiveness Testing: Sunscreen Drug Products for Over-The-Counter Human Use</em> <em style\"background-color: initial;\">&mdash; Small Entity Compliance Guide</em>. <a href\"https://www.fda.gov/regulatory-information/search-fda-guidance-documents/labeling-and-effectiveness-testing-sunscreen-drug-products-over-counter-human-use-small-entity\">https://www.fda.gov/regulatory-information/search-fda-guidance-documents/labeling-and-effectiveness-testing-sunscreen-drug-products-over-counter-human-use-small-entity</a>.<a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The science behind sunscreen and finding the best one for you.  Sunscreen is one of the most effective ways to prevent sunburns and reduce the risk of skin c...","metaKeywords":"sunscreen","skin","SPF","UV","Sunscreen","you&rsquo;re","physical","protect","rays","ingredients","one","ways","prevent","metaTitle":"","lang":"en_us","slug":"how-to-choose-the-right-sunscreen","draftSlug":null,"hash":"rywCQ3OnO","publishedAt":"2024-04-25T18:23:52.612Z","updatedAt":"2024-04-25T18:23:53.072Z","createdAt":"2024-04-25T18:14:51.749Z","href":"/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dcdc71adfbee001227375b","articleId":"60db33d3c366ce00138eaca2","title":"How dexpanthenol helps soothe your skin","body":"<h2>The healing ingredient that keeps moisture locked in</h2><p>Your skin needs water to function on a basic level, let alone undergo significant improvements. Dramatic ingredients like transformative tretinoin and glow-revealing vitamin C get a lot of attention, but they&rsquo;d be nowhere without a skin-supporting cast of hydrators and moisturizers. That&rsquo;s why dexpanthenol has a supportive-yet-essential role in your Agency formula.</p><h3><br></h3><h3>What is dexpanthenol?</h3><p>Dexpanthenol is a derivative of the essential nutrient vitamin B5, aka pantothenic acid. Found in foods like salmon, avocados, and broccoli, vitamin B5 helps your body with important processes like metabolizing food into energy and producing hormones <sup><a href\"#fn1\" id\"ref1\">1</a></sup>. But besides ingesting the vitamin, you can apply dexpanthenol topically to help your skin function well.</p><h3><br></h3><h3>How does dexpanthenol benefit your skin?</h3><p>Healthy skin is moisturized skin, and topical dexpanthenol helps your skin maintain the moisture <sup><a href\"#fn2\" id\"ref2\">2</a></sup> that it needs. It does double duty by both replenishing the skin and attracting water to it&mdash;meaning it acts like both an emollient and humectant, respectively. Studies show that it effectively decreases how much water evaporates from your skin,<sup><a href\"#fn3\" id\"ref3\">3</a></sup> which helps your skin barrier better maintain its integrity. Your skin&rsquo;s better able to protect itself from outside factors, and it feels softer and smoother.</p><p>That&rsquo;s not all though. Dexpanthenol also helps your skin with healing thanks to anti-inflammatory and regenerative properties. The ingredient has been used to treat wounds for decades because it both reduces redness and stimulates new skin cell growth <sup><a href\"#fn4\" id\"ref4\">4</a></sup>. With these abilities, dexpanthenol can soothe irritated skin and help blemishes heal.</p><h3><br></h3><h3>Where can you get dexpanthenol?</h3><p>Preliminary evidence suggests that vitamin B5 supplements may benefit skin health, including clearing up acne <sup><a href\"#fn5\" id\"ref5\">5</a></sup>, but more research is still needed. You can more directly see moisturizing effects with topical dexpanthenol creams or serums.&nbsp;</p><p>Your Agency provider may include dexpanthenol in your Future Formula. Otherwise, you can find the ingredient (or one of its relatives pantothenic acid, panthenol, or provitamin B5) in over-the-counter moisturizers and hydrating serums.&nbsp;</p><h3><br></h3><h3>Are there any side effects of dexpanthenol?</h3><p>Dexpanthenol side effects are rare. Remember it&rsquo;s a form of vitamin B5, which your body uses for essential functions, so an allergic reaction is unlikely <sup><a href\"#fn6\" id\"ref6\">6</a></sup>. And its anti-inflammatory properties help soothe irritation rather than contribute to it.</p><h3><br></h3><h3>Want to know more about your Agency formulas?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the forward-thinking ingredients in your personalized skincare formulas.&nbsp;</p><p>Learn how these ingredients also help your skin face the future: <a href\"https://support.withagency.com/article/199-ff-tretinoin\"><u>tretinoin</u></a>, <a href\"https://support.withagency.com/article/196-ff-tranexamic\"><u>tranexamic acid</u></a>, <a href\"https://support.withagency.com/article/198-ff-azelaic-acid\"><u>azelaic acid</u></a></p><hr><p><a>&nbsp;<sup id\"fn1\"><br>&nbsp;1. Vitamin B5 (Pantothenic Acid). Mount Sinai.&nbsp;</sup></a><a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a> <sup id\"fn2\"><br> 2. Hans Stettler, et al. <a href\"https://www.tandfonline.com/doi/full/10.1080/09546634.2016.1218417\">&nbsp;<em>A New Topical Panthenol-Containing Emollient: Skin-Moisturizing Effect Following Single and Prolonged Usage in Healthy Adults, and Tolerability in Healthy Infants</em></a><em>.&nbsp;</em>Journal of Dermatological Treatment. (2016, August 22).<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Fl&aacute;vio B Camargo, et al. <a href\"http://europepmc.org/article/med/21982351\"><em>Skin Moisturizing Effects of Panthenol-Based Formulations.</em></a> Journal of Cosmetic Science. (2011, June 30). <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Fritz Ebner, et al. <a href\"https://www.researchgate.net/profile/Frank_Rippke/publication/11264343_Topical_Use_of_Dexpanthenol_in_Skin_Disorders/links/56d6c0c608aee1aa5f759ed1.pdf\">Topical Use of Dexpanthenol in Skin Disorders</a>. American Journal of Clinical Dermatology. (February 2002).<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Michael Yang, et al.&nbsp; <em><a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4065280/\">A Randomized, Double-Blind, Placebo-Controlled Study of a Novel Pantothenic Acid-Based Dietary Supplement in Subjects with Mild to Moderate Facial Acne.</a>&nbsp;</em>Dermatology and Therapy. (June 2014).<a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup> <sup id\"fn6\"><br> 6. Fritz Ebner, et al.&nbsp; <em><a href\"https://www.researchgate.net/profile/Frank_Rippke/publication/11264343_Topical_Use_of_Dexpanthenol_in_Skin_Disorders/links/56d6c0c608aee1aa5f759ed1.pdf\">Topical Use of Dexpanthenol in Skin Disorders</a>.</em> Ibid. <a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The healing ingredient that keeps moisture locked in  Your skin needs water to function on a basic level, let alone undergo significant improvements. Dramati...","metaKeywords":"skin","dexpanthenol","vitamin","Dexpanthenol","can","help","et","like","helps","ingredient","water","ingredients","metaTitle":"","lang":"en_us","slug":"how-dexpanthenol-helps-soothe-your-skin","draftSlug":null,"hash":"r1iRmnOnu","publishedAt":"2021-06-30T21:05:29.208Z","updatedAt":"2021-06-30T21:05:29.405Z","createdAt":"2021-06-30T21:04:49.811Z","href":"/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu","tags":,"knowledgeBases":,"scope":"public"},{"id":"683f615066c4e4d6bfe9e00e","articleId":"60db33d4362d8a0013f33989","title":"What to know about tranexamic acid for skin","body":"<h3>The innovative ingredient for preventing &amp; fading dark spots</h3><p>Thankfully, dealing with acne tends to get better with age. But for many people, managing breakouts is just chapter one of their skincare journey. Often when a blemish departs, a different type of spot takes its exact place: hyperpigmentation.</p><p>Though dark spots can be very stubborn about leaving your skin, one increasingly popular skin-brightening ingredient holds promise for banishing excess pigment. Here&rsquo;s what to know about tranexamic acid and how it can help even out your skin tone.</p><h3><br></h3><h3>What is tranexamic acid?</h3><p>Tranexamic acid is a topical glow-revealing and anti-inflammatory ingredient that addresses skin discoloration. It&rsquo;s a synthetic derivative of the amino acid lysine <sup><a href\"#fn1\" id\"ref1\">1</a></sup> that was originally developed (and is still used!) as a medication to stop excessive bleeding.</p><h3><br></h3><h3>How does tranexamic acid work?</h3><p>Interestingly, the same effect that makes tranexamic acid useful for encouraging blood to clot also decreases pigment production.&nbsp;</p><p>It slows down the creation of an enzyme that breaks up blood clots, and that jumbles a whole telephone game of biological communications, including the signals to and from the melanin-producing melanocyte cells in the skin <sup><a href\"#fn2\" id\"ref2\">2</a></sup>. So less pigment is produced, and less gets carried to the skin&rsquo;s surface to form clusters of hyperpigmentation.&nbsp;</p><p>Plus, tranexamic acid may minimize redness, including that of rosacea <sup><a href\"#fn3\" id\"ref3\">3</a></sup>.</p><h3><br></h3><h3>What does tranexamic acid do to the skin?</h3><p>The effect you see when you look in the mirror is a boost in overall brightness, a more even skin tone, and less redness.</p><p>Tranexamic acid helps lighten sun spots, age spots, melasma, and post-inflammatory hyperpigmentation&mdash;and helps prevent new dark spots and patches from forming.</p><p>While melasma is a stubborn skin condition often caused by internal factors that aren&rsquo;t easily avoided (genetics, hormone changes, etc.), tranexamic acid topical formulas can help you manage flare-ups and keep your skin looking clear. <sup><a href\"#fn4\" id\"ref4\">4</a></sup></p><h3><br></h3><h3>Where can you get tranexamic acid?</h3><p>Tranexamic acid serums, gels, or creams are available over-the-counter from a variety of skincare brands. As a topically applied skincare ingredient, tranexamic acid is still relatively new though.</p><p>Studies show it&rsquo;s effective when combined with a slate of skin brighteners <sup><a href\"#fn5\" id\"ref5\">5</a></sup>, like kojic acid and niacinamide. An Agency dermatology provider can prescribe the right combination of ingredients for you in your personalized Future Formula.&nbsp;</p><p>What are the side effects of tranexamic acid? Unlike treatments that address hyperpigmentation by removing outer layers of the skin (i.e., lasers and chemical peels), tranexamic acid works by interfering with the pigment-creation process, and it&rsquo;s generally well tolerated by all skin types and tones.&nbsp;</p><p>So far, studies show minimal tranexamic acid side effects <sup><a href\"#fn6\" id\"ref6\">6,</a></sup><sup><a href\"#fn7\" id\"ref7\">7</a></sup>, when it&rsquo;s applied topically and as directed, but skin irritation is almost always possible with active ingredients. Especially if you&rsquo;re using tranexamic acid alongside other potent skin brighteners, you may experience mild and temporary redness, dryness, and flaking. If your irritation persists for more than a few weeks or is more significant, reach out to your medical provider.</p><h3><br></h3><h3>How long does it take for tranexamic acid to work on skin?&nbsp;</h3><p>You may start to notice improvements after a few months of use (along with sun protection), but this can vary from person to person. Keep in mind that your skin cells need to turn over for existing pigment to be released.&nbsp;</p><p>Even after you see results, continued and consistent use of tranexamic acid can help prevent new dark spots from forming and help you maintain a more even skin tone.</p><h3><br></h3><h3>Want to know more about your Future Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the forward-thinking ingredients in your Future Formula.&nbsp;</p><p>Learn how these ingredients also help your skin face the future: <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>tretinoin</u></a>, <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>, <a href\"https://support.withagency.com/en_us/what-niacinamide-can-do-for-your-skin-ryUk4hO3_\"><u>niacinamide</u></a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\"><u>dexpanthenol</u></a></p><hr><p><sup id\"fn1\"><br> 1. Science Direct. <a href\"https://www.sciencedirect.com/topics/chemistry/tranexamic-acid\"><em>Tranexamic Acid.</em></a> (n.d.).<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Science Direct. <a href\"https://www.sciencedirect.com/topics/chemistry/tranexamic-acid\"><em>Tranexamic Acid</em></a>. Ibid.<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Fontino Bageorgou, et al.&nbsp;<em><a href\"https://pubmed.ncbi.nlm.nih.gov/30099833/\">The New Therapeutic Choice of Tranexamic Acid Solution in Treatment of Erythematotelangiectatic Rosacea</a>.</em> Journal of Cosmetic Dermatology. (April 2019).<a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Najmolsadat Atefi, et al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5574746/\"><em>Therapeutic Effects of Topical Tranexamic Acid in Comparison with Hydroquinone in Treatment of Women with Melasma.</em></a> Dermatology and Therapy. (September 2017). <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Seemal Desai, et al.&nbsp;<em><a href\"https://pubmed.ncbi.nlm.nih.gov/31141852/\">Effect of a Tranexamic Acid, Kojic Acid, and Niacinamide Containing Serum on Facial Dyschromia: A Clinical Evaluation</a>.</em> Journal of Drugs in Dermatology. (2019, May 1).<a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup> <sup id\"fn6\"><br> 6. Bahareh Ebrahimi and Farahnaz Fatemi Naeini.<a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4235096/\">&nbsp;<em>Topical Tranexamic Acid as a Promising Treatment for Melasma.</em></a> Journal of Research in Medical Sciences. (August 2014).<a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup> <sup id\"fn7\"><br> 7. Seemal Desai, et al.&nbsp;<em><a href\"https://pubmed.ncbi.nlm.nih.gov/31141852/\">Effect of a Tranexamic Acid, Kojic Acid, and Niacinamide Containing Serum on Facial Dyschromia: A Clinical Evaluation</a>.</em> Ibid. <a href\"#ref7\" title\"Jump back to footnote 7 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The innovative ingredient for preventing & fading dark spots  Thankfully, dealing with acne tends to get better with age. But for many people, managing break...","metaKeywords":"acid","tranexamic","skin","Tranexamic","can","help",",","Acid","dark","spots","skincare","pigment","know","metaTitle":"","lang":"en_us","slug":"what-to-know-about-tranexamic-acid-for-skin","draftSlug":null,"hash":"H1TA7hOn_","publishedAt":"2025-06-03T20:55:55.151Z","updatedAt":"2025-06-03T20:55:55.366Z","createdAt":"2025-06-03T20:55:44.209Z","href":"/en_us/what-to-know-about-tranexamic-acid-for-skin-H1TA7hOn_","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b05d111a38443f084f87","articleId":"60db33d67d9f3400126b82ed","title":"How azelaic acid benefits your skin","body":"<h3>The versatile ingredient for dark spots, uneven skin texture &amp; more</h3><p>Is your medicine cabinet overflowing with skincare products designed to target a single skin concern? Do you have hyperpigmentation, uneven skin texture, acne, and a complicated skincare routine to account for them all?&nbsp;</p><p>It doesn&rsquo;t have to be this way. There&rsquo;s actually one multitasking ingredient that can help with all of the above: azelaic acid. Get ready to refine your routine and reach for a multipurpose formula with this versatile ingredient.</p><h3><br></h3><h3>What is azelaic acid?</h3><p>Azelaic acid is a naturally occurring dicarboxylic acid found in grains like barley, wheat, and rye. Like other acids used in skincare, it works as an exfoliant to help unclog pores and refine the skin&rsquo;s surface, but it also does so much more.</p><p>Even though it&rsquo;s grain-derived, people with celiac disease or gluten sensitivity can typically use it without worry.</p><h3><br></h3><h3>How does azelaic acid work?</h3><p>Applied topically in a cream, gel, or foam, azelaic acid gets to work as a pigment-regulating, gently exfoliating, anti-inflammatory, and antimicrobial skincare ingredient. (We told you it was a multitasker.)</p><ul><li>Most notably, azelaic acid is an effective treatment for stubborn dark spots, including post-inflammatory hyperpigmentation and melasma. It <strong>reduces excess pigment</strong> in the skin by zoning in on hyperactive melanocytes (pigment-producing cells) and slowing their roll.<sup><a href\"#fn1\" id\"ref1\">1</a></sup></li><li>As an exfoliant, azelaic acid helps <strong>clear away dead skin cells</strong> that cause dullness, clog pores, and contribute to uneven skin texture.&nbsp;</li><li>With anti-inflammatory properties, azelaic acid helps <strong>calm the redness and tendernes</strong>s of skin conditions like rosacea and acne.<sup><a href\"#fn2\" id\"ref2\">2</a></sup></li><li>Azelaic acid has antibacterial properties that help <strong>keep your skin&rsquo;s bacterial ecosystem</strong><strong>&nbsp;in balance</strong> and reduce the spread of acne-causing bacteria.<sup><a href\"#fn3\" id\"ref3\">3</a></sup></li></ul><h3><br></h3><h3>What does azelaic acid do to your skin?</h3><p>Over time, this multitasking ingredient helps fade dark spots, reduces redness, and decreases breakouts for an overall brighter and smoother complexion. It can both clear up acne and support long-term anti-aging goals.</p><h3><br></h3><h3>Where can you get azelaic acid?</h3><p>In high percentages, like 15&ndash;20%, azelaic is available through prescription only. You can also find over-the-counter products with azelaic acid at 10% or less strength from other skincare brands.</p><p>If azelaic acid suits your skin goals, an Agency provider can include it in your <a href\"https://withagency.com/products/future-formula\">Future Formula</a> or <a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a> at a strength that works for you.</p><h3><br></h3><h3>Does azelaic acid have side effects?</h3><p>Azelaic acid side effects are typically minimal, and it&rsquo;s generally well-tolerated by all skin types for daily use, even alongside other active ingredients like tretinoin. That said, it may cause irritation (like redness, flaking, or itching), especially when you first start using the ingredient or transition to a higher strength. In case that&rsquo;s your experience, we have a <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>guide with tips for minimizing irritation</u></a>.</p><p>You also might experience an azelaic acid purge, or increased breakouts, when you first begin to use this ingredient. While annoying, the temporary purge phase is actually evidence of the azelaic acid working to clear out your pores. Once you&rsquo;re past the purge phase, you&rsquo;re on your way to clear and even skin.</p><h3><br></h3><h3>Want to know more about your Agency formulas?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the forward-thinking ingredients in your personalized skincare formulas.&nbsp;</p><p>Learn how these ingredients also help your skin face the future: <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>tretinoin</u></a>, <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\"><u>dexpanthenol</u></a></p><hr><p><sup id\"fn1\"><br> 1. A.S. Breathnach. <a href\"https://pubmed.ncbi.nlm.nih.gov/8654129/\">Melanin Hyperpigmentation of Skin: Melasma, Topical Treatment With Azelaic Acid, and Other Therapies</a>. Cutis. (January 1996).<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Stuart Maddin. <a href\"https://www.jaad.org/article/S0190-9622(99)70085-X/fulltext\">A Comparison of Topical Azelaic Acid 20% Cream and Topical Metronidazole 0.75% Cream in the Treatment of Patients With Papulopustular Rosacea</a>. Journal of the American Academy of Dermatology. (1991, June 1).<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Young Bok Lee, et al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6678709/ \"><em>Potential Role of the Microbiome in Acne: A Comprehensive Review.</em></a> Journal of Clinical Medicine. (2019, July 7).<a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The versatile ingredient for dark spots, uneven skin texture & more  Is your medicine cabinet overflowing with skincare products designed to target a single ...","metaKeywords":"acid","azelaic","skin","ingredient","skincare","can","help","Azelaic","like","also","clear","dark","spots,","uneven","metaTitle":"","lang":"en_us","slug":"how-azelaic-acid-benefits-your-skin","draftSlug":null,"hash":"Sk0RQ2Ond","publishedAt":"2024-07-03T20:11:41.958Z","updatedAt":"2024-07-03T20:11:42.143Z","createdAt":"2024-07-03T20:11:09.173Z","href":"/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dcdddb0e65fd0012095f1d","articleId":"60db33ddca55ba00120a8cc0","title":"What niacinamide can do for your skin","body":"<h2>The multitasking ingredient that protects &amp; strengthens</h2><p>Shopping for skincare is an intricately personal endeavor. Your skin is uniquely yours, and it may outright reject what another person&rsquo;s drinks up. But if there was ever a universal people-pleaser of a skin care ingredient, it&rsquo;s niacinamide. The easy-to-love ingredient seems to benefit almost everyone, across skin concerns and skin types. How does it work? We&rsquo;ll explain.</p><h3><br></h3><h3>What is niacinamide?</h3><p>Niacinamide is a form of vitamin B3 (also known as nicotinamide) and a major multitasker of a skincare ingredient. Found in all types of skincare products, the water-soluble vitamin provides antioxidant, anti-inflammatory, and skin-strengthening benefits.&nbsp;</p><p>What makes it so handy? It&rsquo;s a precursor to a coenzyme called NAD+ that your cells need for renewal and repair <sup><a href\"#fn1\" id\"ref1\">1</a></sup>, so it can do damage control and help your skin grow nice and healthy.&nbsp;</p><h3><br></h3><h3>What does niacinamide do for skin?</h3><p>This jack-of-all-trades has many skills <sup><a href\"#fn2\" id\"ref2\">2</a></sup>: fades hyperpigmentation, fights free radicals, strengthens the skin&rsquo;s barrier function, calms inflammation, improves elasticity, softens fine lines and wrinkles<sup><a href\"#fn3\" id\"ref3\">3</a></sup>, and may help control oil production.<sup><a href\"#fn4\" id\"ref4\">4</a></sup></p><p>Let&rsquo;s dive deeper into just a few of these perks:</p><ul><li><strong>Fights free radicals:</strong> Here&rsquo;s where niacinamide&rsquo;s antioxidant properties come into play. Caused by UV rays, pollution, cigarette smoke, and more, free radicals are unstable compounds that can cause damage to the skin. They&rsquo;re missing electrons and will try to nab them from other molecules in your skin, causing what&rsquo;s known as oxidative stress. Left to their own devices, free radicals can damage healthy skin cells and cause premature signs of aging. But NAD+, courtesy of niacinamide, gives an extra electron to the free radicals to neutralize them before they can do their damage.</li><li><strong>Fades hyperpigmentation:&nbsp;</strong>Besides contributing free radicals, UV rays also provoke melanin-producing cells in the skin called melanocytes, leading to concentrated clusters of excess pigment. Whether you have sun spots, melasma, or post-inflammatory hyperpigmentation, niacinamide can help reduce your dark spots by blocking pigment <sup><a href\"#fn5\" id\"ref5\">5</a></sup>on its route from melanocytes to the upper layers of your skin. Spots of hyperpigmentation begin to fade when their regular supply of pigment is reduced.</li><li><strong>Strengthens skin&rsquo;s barrier function:&nbsp;</strong>It&rsquo;s not only free radicals and UV rays that can damage your skin though. Your skin acts as a shield, keeping bacteria and environmental debris out of your body, and the skin&rsquo;s moisture barrier is its first line of defense against irritants. Niacinamide helps bolster that barrier by increasing the amount of key lipids called ceramides<sup><a href\"#fn6\" id\"ref6\">6</a></sup> in the skin&rsquo;s outer layer. Ceramides improve moisture retention to help keep skin cells hydrated and plump, and better barrier function means less irritation from outside factors.</li></ul><h3><br></h3><h3>Who should use niacinamide?&nbsp;</h3><p>To vitamin B3 or not to B3&mdash;that is the question with an easy answer: go for it. Since niacinamide benefits such a wide range of skin concerns while going gentle on the skin, it suits all skin types and tones. Even if a quote-unquote &ldquo;skin concern&rdquo; doesn&rsquo;t come to mind for you, niacinamide can help keep your skin healthy and functioning well.</p><h3><br></h3><h3>Where can you get niacinamide?</h3><p>Since it&rsquo;s water-soluble and quite stable, niacinamide works in many different types of skincare products. You can easily find over-the-counter niacinamide serums focused on the all-purpose ingredient, but niacinamide plays especially well with other skincare ingredients. Formulated alongside other active ingredients, like in your personalized Agency Future Formula, niacinamide can really round out a skincare routine.</p><h3><br></h3><h3>What are the side effects of niacinamide?</h3><p>Since niacinamide is anti-inflammatory, the skin tends to react very minimally to it. Side effects are rare, but niacinamide can cause redness and irritation when used in very high concentrations&mdash;higher than you&rsquo;re likely to encounter in topical skincare products applied as intended. In most cases, it actually helps soothe irritation.</p><h3><br></h3><h3>Want to know more about your Future Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the forward-thinking ingredients in your Future Formula.&nbsp;</p><p>Learn how these ingredients also help your skin face the future: <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\"><u>tretinoin</u></a>, <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>, <a href\"https://support.withagency.com/en_us/what-to-know-about-tranexamic-acid-for-skin-H1TA7hOn_\"><u>tranexamic acid</u></a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\"><u>dexpanthenol</u></a></p><hr><p><sup id\"fn1\"><br> 1. Jamie Zussman, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/20189681/\"><em>Vitamins and Photoaging: Do Scientific Data Support Their Use?</em></a>. Journal of the American Academy of Dermatology. (2010, March 1). <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Jacquelyn Levin and Saira B. Momin. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2921764/\"><em>How Much Do We Really Know About Our Favorite Cosmeceutical Ingredients?</em></a>. The Journal of Clinical and Aesthetic Dermatology. (February 2010).<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Donald L. Bisset, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/16029679/\"><em>Niacinamide: A B Vitamin That Improves Aging Facial Skin Appearance</em></a>. Dermatologic Surgery. (July 2005).<a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Zoe Diane Draelos, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/16766489/\"><em>The Effect of 2% Niacinamide on Facial Sebum Production.</em></a> Journal of Cosmetic and Laser Therapy. (2006, March 20).<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. T. Hakozaki, et al.&nbsp; <em><a href\"https://pubmed.ncbi.nlm.nih.gov/12100180/\">The Effect Of Niacinamide on Reducing Cutaneous Pigmentation and Suppression of Melanosome Transfer.</a>&nbsp;</em>The British Journal of Dermatology. (July 2002).<a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup> <sup id\"fn6\"><br> 6. O. Tanno, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/10971324/\"><em>Nicotinamide Increases Biosynthesis of Ceramides as Well as Other Stratum Corneum Lipids to Improve the Epidermal Permeability Barrier.&nbsp;</em></a>The British Journal of Dermatology. (September 2000).<a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The multitasking ingredient that protects & strengthens  Shopping for skincare is an intricately personal endeavor. Your skin is uniquely yours, and it may o...","metaKeywords":"skin","niacinamide","can","skincare","help","free",",","damage","barrier","et","Journal","types","Niacinamide","metaTitle":"","lang":"en_us","slug":"what-niacinamide-can-do-for-your-skin","draftSlug":null,"hash":"ryUk4hO3_","publishedAt":"2021-06-30T21:11:26.889Z","updatedAt":"2021-06-30T21:11:27.136Z","createdAt":"2021-06-30T21:10:51.342Z","href":"/en_us/what-niacinamide-can-do-for-your-skin-ryUk4hO3_","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685aee25b6aa38402d145b6","articleId":"60db33df7273fe0012f494bc","title":"How hydroquinone works for your complexion","body":"<h2>The skin-brightening ingredient that hones in on dark spots</h2><p>A word about your dark spots: <a href\"https://support.withagency.com/en_us/how-to-choose-the-right-sunscreen-rywCQ3OnO\">sunscreen</a> might be your longtime ally when it comes to preventing them, but hydroquinone might just be your skin&rsquo;s new best friend when it comes to actively treating dark spots. Even taking the most scrupulous preventative steps (we&rsquo;re talking full-brimmed hats and sunscreen on repeat) can&rsquo;t guarantee that you&rsquo;ll be in the clear with dark spots. Treating dark spots requires an extra level of attention&ndash;&ndash;and that&rsquo;s where hydroquinone comes in, the gold standard of dark spot treatments.&nbsp;</p><h3><br></h3><h3>What is hydroquinone?</h3><p>Hydroquinone is a depigmenting agent. Your skin produces pigment called melanin, which gives color to your skin (as well as your hair and eyes). Those dark spots on your face or other parts of your body, also known as hyperpigmentation, are basically the result of your skin overproducing pigment <sup><a href\"#fn1\" id\"ref1\">1</a></sup>. Melasma is a form of hyperpigmentation that can be triggered by several factors: sun exposure, pregnancy, even birth control pills (just to name a few!). Hydroquinone can help fade dark spots by blocking the production of pigment.</p><h3><br></h3><h3>Historical context on hydroquinone</h3><p>Ingredients like hydroquinone have been misused due to trends of &ldquo;skin-lightening&rdquo; and &ldquo;skin-bleaching.&rdquo; These trends stem from racialized standards of beauty prizing lighter skin, and still exist today <sup><a href\"#fn2\" id\"ref2\">2</a></sup>. Hydroquinone is meant to help fade dark spots, and dermatologists and medical experts agree that using ingredients like hydroquinone to change overall skin tone is misuse. Here at Agency, we&rsquo;re not only committed to personalizing research-backed ingredients for your skincare routine&ndash;&ndash;but also to celebrating your unique skin.</p><h3><br></h3><h3>How does hydroquinone work?</h3><p>Let&rsquo;s dig deeper into the science behind hydroquinone. Dark spots are the result of an overproduction of melanin, but how is melanin made? Melanocytes are the specialized cells in our skin that make melanin, and within the melanocyte is an enzyme called tyrosinase that kick starts melanin production <sup><a href\"#fn3\" id\"ref3\">3</a></sup>. Hydroquinone gets to the root of the issue by inhibiting tyrosinase, meaning it stops your skin from making more melanin.<sup><a href\"#fn4\" id\"ref4\">4</a></sup></p><h3><br></h3><h3>How to use hydroquinone</h3><p>Hydroquinone is used topically to help improve the appearance of certain types of hyperpigmentation, such as stubborn sunspots and dark spots leftover after a breakout. You can get it with a prescription from your medical provider, like your Agency dermatology provider. A thin layer should be applied to areas of hyperpigmentation, either with a Q-tip if you have smaller dark spots or with the fingertips if you have larger patches or clusters.&nbsp;</p><p>Using hydroquinone comes with its own special rhythm: an &ldquo;on&rdquo; time to use hydroquinone consistently and an &ldquo;off&rdquo; time to temporarily stop using it. Prolonged use of hydroquinone may lead to permanent skin coloration (as they say, &ldquo;too much of a good thing&hellip;&rdquo;), which is why it&rsquo;s important to take a break from it.</p><p>If your Agency <a href\"https://withagency.com/products/dark-spot-formula\">Dark Spot Formula</a> contains hydroquinone, your Agency provider will provide the specific &ldquo;on&rdquo; and &ldquo;off&rdquo; times for your treatment. We&rsquo;ll send you a Dark Spot Formula with hydroquinone followed by a formula without hydroquinone (which will still contain active ingredients that target dark spots).</p><h3><br></h3><h3>How long does it take hydroquinone to work?</h3><p>As is generally the case with skincare products, results vary from person to person. That said, many start seeing their dark spots lighten after about 8-12 weeks of using hydroquinone. Hydroquinone shouldn&rsquo;t be your lone dark spot product, though&ndash;&ndash;remember that the best way to prevent dark spots in the first place (and prevent them from returning) is by applying and (reapplying!) sunscreen.</p><h3><br></h3><h3>What are the possible side effects?</h3><p>More good news about hydroquinone: besides being an all-star ingredient when it comes to helping take care of your dark spots, most people respond well to it. Our best advice is to follow your Agency provider&rsquo;s instructions for use and be mindful of any irritation, itching, rashes, or allergic reactions. We&rsquo;ve got <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>tips to help ease irritation</u></a>, and if your side effects aren&rsquo;t going away or are more significant than mild, reach out to your Agency provider. There are other potential side effects (detailed <a href\"https://support.withagency.com/en_us/expectations-and-possible-side-effects-HkjJNhu3_\"><u>here</u></a>), but those tend to be less common. Ochronosis, for example, is rare&ndash;&ndash;it&rsquo;s the gradual darkening of skin to blue/black or gray/black and typically only happens after prolonged use of hydroquinone, especially at high concentrations.<sup><a href\"#fn5\" id\"ref5\">5</a></sup></p><h3><br></h3><h3>Want to know more about your Dark Spot Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the hyperpigmentation-targeting ingredients in your <a href\"https://support.withagency.com/en_us/dark-spot-formula:-what-to-expect-rk9CX3_3_\"><u>Dark Spot Formula</u></a>.&nbsp;</p><p>Learn how <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>, <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a>, and <a href\"https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_\"><u>kojic acid</u></a> also help your skin face the future.</p><hr><p><sup id\"fn1\"><br> 1. Erica C Davis, Valerie D Callender. <a href\"https://pubmed.ncbi.nlm.nih.gov/20725554/\"><em>Postinflammatory hyperpigmentation: a review of the epidemiology, clinical features, and treatment options in skin of color.&nbsp;</em></a>The Journal of clinical and aesthetic dermatology. (2010). <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Elisabeth Darj, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/26958006/\"><em>The fairer the better?. Use of potentially toxic skin bleaching products</em></a>. African Health Sciences. (2015, December). <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Schlessinger, DI. et. al. Biochemistry, Melanin. StatPearls Internet. (2020). <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Chelsea Schwartz, et al. <a href\"https://www.ncbi.nlm.nih.gov/books/NBK539693/\">Hydroquinone</a>. StatPearls Internet. (2020, Jan.) <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Chelsea Schwartz, et al. <a href\"https://www.ncbi.nlm.nih.gov/books/NBK539693/\">Hydroquinone</a>. StatPearls Internet. (2020, Jan.) <a href\"#ref6\" title\"Jump back to footnote 5 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The skin-brightening ingredient that hones in on dark spots  A word about your dark spots:  sunscreen  might be your longtime ally when it comes to preventin...","metaKeywords":"dark","hydroquinone","skin","spots","Hydroquinone","help","comes","Dark","use","Agency","ingredients","Spot","et","metaTitle":"","lang":"en_us","slug":"how-hydroquinone-works-for-your-complexion","draftSlug":null,"hash":"ryDy4hdhd","publishedAt":"2024-07-03T20:05:22.029Z","updatedAt":"2024-07-03T20:05:22.324Z","createdAt":"2024-07-03T20:04:50.586Z","href":"/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd","tags":,"knowledgeBases":,"scope":"public"},{"id":"68af4b5d6244e2ccaacca5e9","articleId":"60db33e0e52231001200fec5","title":"How to review your skincare products","body":"<p>We highly recommend you review the comedogenicity (potential for blocking pores) of the ingredients in your current skincare products. Comedogenicity is a complicated subject and is not an exact science. There is limited data in the medical community and many factors can contribute to an ingredient&rsquo;s ability to clog pores including how much of the ingredient is in a product. Also, some ingredients may be pore-clogging for some but not for others. Even products labeled &lsquo;non-comedogenic&rsquo; can still block pores.</p><p>To help simplify reviewing your current skincare products and to help minimize the chances of using a product with pore-clogging abilities, we put together a list of common pore-clogging ingredients. First, google the product and find its ingredient list. Ulta and Sephora&#39;s websites tend to have ingredient lists as well. Then, check your products&rsquo; ingredient lists to make sure they don&rsquo;t contain any of the following:&nbsp;</p><ul><li>Acetylated lanolin<span style\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span></li><li>Acetylated lanolin alcohol<span style\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span></li><li>Butyl stearate</li><li>Cetearyl alcohol + Ceteareth 20 &mdash; only when in the same formulation, not on their own.</li><li>Cetyl Acetate</li><li>Coal Tar</li><li>Cocoa Butter</li><li>Coconut Butter</li><li>Coconut Oil</li><li>Cocos Nucifera (Coconut) Oil</li><li>Ethylhexyl palmitate</li><li>Glyceryl-3-diisostearate</li><li>Isocetyl alcohol</li><li>Isopropyl isostearate</li><li>Isopropyl linolate</li><li>Isopropyl myristate</li><li>Isopropyl palmitate</li><li>Isostearic acid</li><li>Isostearyl isostearate</li><li>Laureth-4</li><li>Lauric acid</li><li>Lauric acid in sunflower oil</li><li>Myristyl lactate</li><li>Myristyl myristate</li><li>Oleic acid</li><li>Oleth-3</li><li>Oleyl alcohol</li><li>PEG 16 lanolin (solulan 16)</li><li>Polyglyceryl-3-diisostearate</li><li>PPG-2 myristyl propionate</li><li>PPG 5 ceteth 10 phosphate</li><li>Propylene glycol monostearate</li><li>Sodium Lauryl Sulfate</li><li>Stearyl heptanoate</li><li>Theobroma Cacao (Cocoa) Seed Butter</li><li>Xylene</li></ul><p>&nbsp;</p><p>Keep in mind that this is not an all-inclusive list, but it is a great place to start! If your products contain any of the ingredients listed above, we recommend looking for alternatives. You can check out our product recommendations <a href\"https://support.withagency.com/en_us/product-recommendations-rJ5zE2dhd\">here</a>.</p><p><br></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"We highly recommend you review the comedogenicity (potential for blocking pores) of the ingredients in your current skincare products. Comedogenicity is a co...","metaKeywords":"ingredients","products","not","ingredient","alcohol","Isopropyl","acid","product","pore-clogging","lanolin","Butter","recommend","current","metaTitle":"","lang":"en_us","slug":"how-to-review-your-skincare-products","draftSlug":null,"hash":"BJFyV3Onu","publishedAt":"2025-08-27T18:16:06.633Z","updatedAt":"2025-08-27T18:16:06.837Z","createdAt":"2025-08-27T18:15:57.251Z","href":"/en_us/how-to-review-your-skincare-products-BJFyV3Onu","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dbb552e8815e0012422f65","articleId":"60db33e795a3ff00123e3cee","title":"How kojic acid benefits your complexion","body":"<h3>The mushroom-derived ingredient that&rsquo;s a dark spot corrector</h3><p>You know you shouldn&rsquo;t pick at pimples, and you try to keep up careful SPF application, but life happens and so does hyperpigmentation. Dark spots are easy to get and can be frustratingly difficult to resolve.&nbsp;</p><p>While there&rsquo;s no such thing as a magic eraser for dark spots, we can turn to a number of skincare ingredients that help fade discoloration. At Agency, we reach for kojic acid again and again. Here, we&rsquo;ll tell you why and exactly how kojic acid works.</p><h3>What is kojic acid?</h3><p>Kojic acid is a naturally derived antioxidant that works to brighten the skin, especially areas of hyperpigmentation. It&rsquo;s created by a fungus called koji that&rsquo;s used in Japan to create fermented foods like soy sauce, miso, and sake. <sup><a href\"#fn1\" id\"ref1\">1</a></sup> Plus, the ingredient is found in other fungi, including shiitake mushrooms.&nbsp;</p><h3>What does kojic acid do to your skin?</h3><p>While we love eating all the tasty foods kojic acid helps make, we&rsquo;re here to talk about applying it to your skin. As a topical skincare ingredient, kojic acid can help fade dark spots and create a more even skin tone.&nbsp;</p><p>Whether you have sun spots, melasma, or post-inflammatory hyperpigmentation marks left behind by acne, kojic acid can help. The ingredient inhibits an enzyme called tyrosinase <sup><a href\"#fn2\" id\"ref2\">2</a></sup> that&rsquo;s needed to produce melanin, the pigment that gives your skin its color. When melanin can&rsquo;t be produced, it can&rsquo;t gather into those pesky patches of hyperpigmentation&mdash;simple as that.&nbsp;</p><h3>Where can you get kojic acid?</h3><p>Your Agency dermatology provider can include kojic acid in your customized Dark Spot Formula. Your personalized formula will target your specific hyperpigmentation concerns and may pair up kojic acid with other ingredients proven to correct dark spots. It has been shown to work especially well with hydroquinone <sup><a href\"#fn3\" id\"ref3\">3</a></sup> as a depigmenting solution, which can be prescribed at stronger concentrations than available over-the-counter, as appropriate for your skin type and tone.&nbsp;</p><p>Otherwise, this skin brightener features in a number of over-the-counter skincare products, like kojic acid soaps, serums, and creams.</p><h3>Is kojic acid safe?</h3><p>Kojic acid is generally considered a safe option (in concentrations ranging from 1% to 4% <sup><a href\"#fn4\" id\"ref4\">4</a></sup>) for treating skin discoloration, but it can be sensitizing<sup><a href\"#fn5\" id\"ref5\">5</a></sup> to some skin. Your Dark Spot Formula will be created to minimize the risk of irritation, but we have a handy <a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\"><u>guide with tips for dealing with irritation</u></a> in case you do experience side effects like redness, itching, and burning.</p><p>Plus, it can make your skin more sensitive to the sun, <sup><a href\"#fn6\" id\"ref6\">6</a></sup> so it&rsquo;s essential to make a daily habit of sunscreen while using kojic acid products. Bonus: Protecting your skin from UV rays helps prevent hyperpigmentation too!</p><h3>Want to know more about your Dark Spot Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the hyperpigmentation-targeting ingredients in your Dark Spot Formula.&nbsp;</p><p>Learn how <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a> and <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a> also help even out your skin tone.</p><hr><p><sup id\"fn1\"><br> 1. Majid Saeedi, et al. <a href\"https://www.sciencedirect.com/science/article/pii/S0753332218367477\"><em>Kojic Acid Applications in Cosmetic and Pharmaceutical Preparations.&nbsp;</em></a>Biomedicine &amp; Pharmacotherapy. (February 2019). <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Debabrata Bandyopadhyay.&nbsp; <em><a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2807702/\">Topical Treatment of Melasma</a>.</em> Indian Journal of Dermatology. (October&ndash;December 2009). <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Kirti S. Deo, et al.&nbsp; <em><a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3726874/\">Kojic Acid vis-a-vis Its Combinations with Hydroquinone and Betamethasone Valerate in Melasma: A Randomized, Single Blind, Comparative Study of Efficacy and Safety</a>.</em> Indian Journal of Dermatology. (July&ndash;August 2013). <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Debabrata Bandyopadhyay. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2807702/\"><em>Topical Treatment of Melasma</em></a>. (Ibid.) <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Mikio Nakagawa, et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/7720390/\">C<em>ontact Allergy to Kojic Acid in Skin Care Products.</em></a> Contact Dermatitis. (January 1995). <a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup> <sup id\"fn6\"><br> 6. Majid Saeedi, et al.&nbsp; <em><a href\"https://www.sciencedirect.com/science/article/pii/S0753332218367477\">Kojic Acid Applications in Cosmetic and Pharmaceutical Preparations.</a>&nbsp;</em>Ibid. <a href\"#ref6\" title\"Jump back to footnote 6 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The mushroom-derived ingredient that&rsquo;s a dark spot corrector  You know you shouldn&rsquo;t pick at pimples, and you try to keep up careful SPF applicat...","metaKeywords":"acid","kojic","skin","can","Kojic","hyperpigmentation","Dark","help","dark","know","skincare","Spot","et","metaTitle":"","lang":"en_us","slug":"how-kojic-acid-benefits-your-complexion","draftSlug":null,"hash":"BJggE3On_","publishedAt":"2021-06-30T00:52:28.343Z","updatedAt":"2021-06-30T00:52:28.558Z","createdAt":"2021-06-30T00:05:38.182Z","href":"/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dbc05f339df40012ae70fa","articleId":"60db33ef32ddb200128d572e","title":"How to get the benefits of resveratrol","body":"<h2>The grape-derived ingredient that protects &amp; renews your skin</h2><p>We&rsquo;ll be honest. Whether or not red wine is good for you, we&rsquo;re drinking it. The promise of antioxidants is just a bonus. When we really want skin support, we go straight to the red grape&ndash;derived resveratrol as a topical skincare ingredient. It may not give you a buzz, but we think its skin-protecting, collagen-boosting, and hyperpigmentation-fading abilities are pretty buzzworthy.</p><h3>What is resveratrol?</h3><p>Resveratrol is a naturally occurring antioxidant found in nutrient-rich plants like blueberries, peanuts, cacao beans, and&mdash;most famously&mdash;red grapes. Plants use it to protect themselves from pathogens and respond to injury. Its defense abilities make it useful as an ingredient in skincare too. When applied topically to your skin, resveratrol can help prevent damage from environmental stressors (like UV rays and pollution) and help with cellular repair.</p><h3>What are the benefits of resveratrol?</h3><p>Resveratrol helps minimize signs of aging by protecting your skin from damage, supporting healthy cellular regeneration, and regulating pigment production. All these effects add up to smoother, firmer, and brighter skin. Here&rsquo;s exactly how:</p><ul><li><strong>Protecting your skin from damage:</strong> Working as an antioxidant, resveratrol defends skin cells from the damaging free radicals<sup><a href\"#fn1\" id\"ref1\">1</a></sup> caused by UV rays, cigarette smoke, and pollution. Free radicals are unstable compounds that will damage your skin cells while trying to stabilize themselves, leading to what&rsquo;s known as oxidative stress. But resveratrol can neutralize the free radicals your skin encounters before they cause damage. Plus, resveratrol has been shown to limit an inflammatory response<sup><a href\"#fn2\" id\"ref2\">2</a></sup> to air pollution, helping to prevent further harm from that environmental stressor.</li><li><strong>Supporting healthy cellular regeneration:</strong> Resveratrol increases the number of collagen-producing cells called fibroblasts<sup><a href\"#fn3\" id\"ref3\">3</a></sup> in the skin. Remember how plants use resveratrol to respond to injury? Well, by boosting fibroblasts, resveratrol helps with your skin&rsquo;s injury response too. When your skin needs mending, fibroblasts kick into gear to produce more collagen&mdash;that&rsquo;s how scar tissue is made. The little collagen factories also maintain your skin&rsquo;s regular supply of the all-important protein, so more fibroblasts in your skin equals more collagen overall.</li><li><strong>Regulating pigment production:</strong> With combined antioxidant and regenerative action, resveratrol works to help fade hyperpigmentation<sup><a href\"#fn4\" id\"ref4\">4</a></sup>, like melasma and the marks left behind after acne. Oxidative stress and inflammation also provoke pigment production, so resveratrol&rsquo;s protective abilities also help prevent too much pigment from forming. Then, with a boost in cell renewal, pigment already on the surface of the skin diminishes as old, damaged skin cells shed and new, healthy ones take their place.</li></ul><h3>Where can you get resveratrol?</h3><p>Why, yes, the antioxidant is in your glass of red wine, but that&rsquo;s obviously not the most direct way to reap resveratrol benefits for your skin. Your Agency provider may include resveratrol in your Dark Spot Formula, where it works alongside other antioxidants and skin brighteners to create a glowing complexion and support your skin&rsquo;s long-term health.</p><p>You can also find resveratrol in various over-the-counter serums and moisturizers from brands like Caudalie and Skinceuticals.</p><h3>What are the side effects of resveratrol?</h3><p>Resveratrol side effects tend to be minimal when it&rsquo;s applied to the skin.&nbsp;</p><h3>Want to know more about your Dark Spot Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the hyperpigmentation-targeting ingredients in your Dark Spot Formula.&nbsp;</p><p><br>Learn how these ingredients also help even out your skin tone: <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>, <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a>, <a href\"https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_\"><u>kojic acid</u></a></p><hr><p><sup id\"fn1\"><br> 1. Si Wen, et al. <em>&nbsp;<a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7180429/\">Role of Resveratrol in Regulating Cutaneous Functions</a>.</em> Evidence-Based Complementary and Alternative Medicine. (2020, April 14).<a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Jung-Won Shin, et al.&nbsp; <em><a href\"https://pubmed.ncbi.nlm.nih.gov/32414118/\">Resveratrol Inhibits Particulate Matter-Induced Inflammatory Responses in Human Keratinocytes.</a>&nbsp;</em>International Journal of Molecular Science. (2020, May 13).<a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Anna Ratz-Łyko and Jacek Arct.&nbsp; <em><a href\"https://pubmed.ncbi.nlm.nih.gov/29737899/\">Resveratrol as an Active Ingredient for Cosmetic And Dermatological Applications: A Review</a>.</em> Journal of Cosmetic and Laser Therapy. (2018, May 8).<a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Jung-Im Na, et al. <a href\"https://www.mdpi.com/1422-0067/20/4/956\"><em>Resveratrol as a Multifunctional Topical Hypopigmenting Agent.</em></a> International Journal of Molecular Science. (2019, February 22).<a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The grape-derived ingredient that protects & renews your skin  We&rsquo;ll be honest. Whether or not red wine is good for you, we&rsquo;re drinking it. The p...","metaKeywords":"skin","resveratrol","Resveratrol","help","pigment","also","resveratrol?","can","cells","ingredient","not","red","skincare","metaTitle":"","lang":"en_us","slug":"how-to-get-the-benefits-of-resveratrol","draftSlug":null,"hash":"SJ_gE2_h_","publishedAt":"2021-06-30T00:53:53.965Z","updatedAt":"2021-06-30T00:53:54.170Z","createdAt":"2021-06-30T00:52:47.723Z","href":"/en_us/how-to-get-the-benefits-of-resveratrol-SJ_gE2_h_","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dbc0b8acafee0012b63715","articleId":"60db33f154e43500129edfcc","title":"How hydrocortisone minimizes irritation","body":"<h2>The anti-inflammatory ingredient that keeps your skin calm</h2><p>Going after tomorrow&rsquo;s skin goals doesn&rsquo;t have to be difficult on your skin today. We create personalized formulas that you can easily adjust to&mdash;because who needs irritated skin? Here&rsquo;s how hydrocortisone helps us do that.</p><p>What is hydrocortisone? Hydrocortisone is a topical corticosteroid that reduces swelling, itching, and redness. <sup><a href\"#fn1\" id\"ref1\">1</a></sup> Though it&rsquo;s not typically associated with anti-aging skin goals, it can help your other skincare ingredients get to work without the distraction of irritation.</p><h3>What does hydrocortisone do?</h3><p>Hydrocortisone resembles the hormone cortisol, which relieves inflammation. <sup><a href\"#fn2\" id\"ref2\">2</a></sup> Your Agency dermatology provider may choose to include the ingredient in your initial Dark Spot Formula to help your skin adjust to your new routine. It can calm possible irritation you might experience, keeping your skin comfortable and on track to your goals.</p><h3>Where can you get hydrocortisone?</h3><p>Widely available over the counter, 1% hydrocortisone creams are commonly used to treat allergic rashes and other skin irritation. <sup><a href\"#fn3\" id\"ref3\">3</a></sup> Stronger formulations of the soothing anti-itch cream<sup><a href\"#fn4\" id\"ref4\">4</a></sup> require a doctor&rsquo;s prescription.&nbsp;</p><p>Your Agency dermatology provider can include hydrocortisone in your Dark Spot Formula if appropriate for your unique skin and long-term goals.</p><h3>What are the side effects of hydrocortisone?</h3><p>Side effects from topical hydrocortisone are unusual when used as directed. However, thinning of the skin and dilated blood vessels can occur, so make sure to follow your provider&#39;s instructions or adhere to the directions on the box of an over-the-counter product.</p><p>Want to know more about your Dark Spot Formula? You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the hyperpigmentation-targeting ingredients in your Dark Spot Formula.&nbsp;</p><p>Learn how <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a>, <a href\"https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_\"><u>kojic acid</u></a>, and <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a> help even out your skin tone.</p><hr><p><sup id\"fn1\"><br> 1. <a href\"https://medlineplus.gov/druginfo/meds/a682793.html\"><em>Hydrocortisone Topica</em>l</a>. MedlinePlus. <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. National Center for Biotechnology Information.&nbsp; <em><a href\"https://pubchem.ncbi.nlm.nih.gov/compound/Hydrocortisone\">PubChem Compound Summary for CID 5754, Hydrocortisone.</a>&nbsp;</em>(2021). <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. American Academy of Dermatology.&nbsp; <em><a href\"https://www.jaad.org/article/S0190-9622(06)03258-0/fulltext\">Hydrocortisone Activity Is Dependant on Formulation and Excipients</a>.</em> Journal of the American Academy of Dermatology. (2007, February 1). <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Kevin B. Yarborough, et al. <a href\"https://onlinelibrary.wiley.com/doi/abs/10.1111/dth.12032\"><em>The Effects of Treatment on Itch in Atopic Dermatitis</em></a>. Dermatologic Therapy. (2013, April 3). <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The anti-inflammatory ingredient that keeps your skin calm  Going after tomorrow&rsquo;s skin goals doesn&rsquo;t have to be difficult on your skin today. We...","metaKeywords":"skin","can","hydrocortisone","Hydrocortisone","help","Dark","Spot","goals","hydrocortisone?","irritation","dermatology","know","1","metaTitle":"","lang":"en_us","slug":"how-hydrocortisone-minimizes-irritation","draftSlug":null,"hash":"S1Fg4nOnd","publishedAt":"2021-06-30T00:54:58.550Z","updatedAt":"2021-06-30T00:54:58.776Z","createdAt":"2021-06-30T00:54:16.314Z","href":"/en_us/how-hydrocortisone-minimizes-irritation-S1Fg4nOnd","tags":,"knowledgeBases":,"scope":"public"},{"id":"662aac271d579b683e164e51","articleId":"60db33f66d89cb0013792966","title":"Expectations","body":"<h3>When treating skin aging, dedication and patience are key.</h3><p>While some Agency patients may see results right away, it generally takes time and patience for most people to start noticing results.</p><p>It typically takes several to many months of regular use (along with sun protection) for most patients to see results. That said, everyone is unique! Continued use of your treatment, along with sun protection, is key to &ldquo;slow&rdquo; the aging process and work against further skin damage.</p><p>If it&rsquo;s been more than a few months without any improvement, <u><a href\"https://app.withagency.com/dashboard/messages\">message your dermatology provider</a></u> so that they can review your formula and help make any necessary changes to its ingredients or prescription strength.</p><p>When beginning prescription treatment, some patients may go through a &ldquo;purging&rdquo; period or temporary acne flare. Your skin is likely adjusting to the medication. This may occur with Agency as well as with other prescriptions you may receive from your local dermatologist, and also with over-the-counter products that have active ingredients. &nbsp;</p><h3>What&rsquo;s purging? Why does my skin look worse?</h3><p>Certain prescription ingredients like tretinoin and azelaic acid work to unclog pores which can mean an adjustment period for the skin when you may see &ldquo;initial breakouts&rdquo; or &ldquo;purging.&rdquo; Your pores are getting cleared out and the skin cells are sloughing off as they should, but this can lead to these temporary breakouts.</p><p>If skin purging does occur, it usually starts 1-2 weeks after beginning treatment with one of these ingredients, and it can last up to 8 weeks. This is completely normal, and once your skin adjusts, you should start seeing improvements! As this can take time, patience is key.</p><h3>How to manage a temporary acne flare</h3><ul><li>Apply your cream every other night while your skin is adjusting.</li><li>Use a gentle cleanser. Avoid anything irritating, like exfoliants (physical scrubs or chemical).</li><li>Make sure your skin is completely dry after cleansing before applying your Agency formula. This could mean waiting up to 20 minutes.</li><li>Apply a gentle moisturizer after your Agency formula (or even before Agency, if you&rsquo;re experiencing any dryness or irritation).</li></ul><p>If your acne is still getting worse, be sure to <u><a href\"https://app.withagency.com/dashboard/messages\">contact your provider</a></u>. They are here to help you!</p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"When treating skin aging, dedication and patience are key.  While some Agency patients may see results right away, it generally takes time and patience for m...","metaKeywords":"skin","may","can","Agency","patience","key","patients","see","results","formula","ingredients","prescription","temporary","acne","metaTitle":"","lang":"en_us","slug":"skin-not-improving-yet","draftSlug":null,"hash":"rkkb4hdnO","publishedAt":"2024-04-25T19:17:02.964Z","updatedAt":"2024-04-25T19:17:03.179Z","createdAt":"2024-04-25T19:16:55.887Z","href":"/en_us/skin-not-improving-yet-rkkb4hdnO","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dcdf6239dc3e0012f53a17","articleId":"60db340090892a00128441ce","title":"How green tea extract protects and smooths skin","body":"<h3>The antioxidant ingredient that evens out skin tone and texture</h3><p>There are many reasons to drink green tea on the regular&mdash;like protecting your brain or boosting your metabolism&mdash;but you don&rsquo;t necessarily have to enjoy the earthy, caffeinated beverage to get its potential health benefits. You might consider another way to bring green tea into your self-care rituals: as a staple ingredient in your skincare routine. Here&rsquo;s why green tea extract makes such a good matcha for your skin.</p><h3><br></h3><h3>What is green tea extract?</h3><p>Green tea extract, specifically the epigallocatechin gallate or EGCG component <sup><a href\"#fn1\" id\"ref1\">1</a></sup>, is an active plant compound harvested from fresh tea leaves that&rsquo;s responsible for many of green tea&rsquo;s famed health benefits.</p><h3><br></h3><h3>What are the benefits of green tea extract for skin?</h3><p>The EGCG component of green tea extract can support healthy skin in a number of impressive ways.</p><ul><li><strong>Protecting against damage:</strong> As an antioxidant, green tea extract can help defend the skin against unstable molecules called free radicals. Induced by UV rays, pollution, and other environmental factors, free radicals can damage skin cells and lead to signs of aging. But green tea extract scavenges<sup><a href\"#fn2\" id\"ref2\">2</a></sup> and helps neutralize free radicals before they can do harm.</li><li><strong>Minimizing hyperpigmentation</strong>: Beyond providing antioxidant protection from free radicals, green tea extract can help minimize the appearance of dark spots caused by sun damage, as it decreases production of melanin.<sup><a href\"#fn3\" id\"ref3\">3</a></sup></li><li><strong>Increasing moisture retention:</strong> As you age, your skin naturally becomes more dehydrated because it begins to lose an important water-retaining substance called hyaluronic acid. Green tea extract has been shown to increase the production of hyaluronic acid as well as decrease the enzyme<sup><a href\"#fn4\" id\"ref4\">4</a></sup> that breaks it down, helping your skin to maintain its stores of hyaluronic acid and stay more hydrated.</li><li><strong>Improving skin texture:&nbsp;</strong>Although more studies are needed, preliminary research suggests that moisture-retaining effects of green tea extract can benefit skin texture and minimize the appearance of wrinkles.<sup><a href\"#fn5\" id\"ref5\">5</a></sup> Well-hydrated skin appears more plump and smooth.</li></ul><h3><br></h3><h3><strong>Where can you get green tea extract?</strong></h3><p>If it&rsquo;s in line with your skin goals, your Agency dermatology provider can include the EGCG component of green tea extract in your Dark Spot Formula, where it works alongside other ingredients with skin-brightening benefits and antioxidant activity.</p><p>You can also find green tea cleansers, serums, moisturizers, and masks over the counter.&nbsp;</p><h3><br></h3><h3>Are there any green tea extract side effects?</h3><p>Topical green tea extract has a low risk for irritation and no notable side effects, so it is generally considered safe to use daily for all skin types and tones.</p><h3><br></h3><h3>Want to know more about your Dark Spot Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the hyperpigmentation-targeting ingredients in your Dark Spot Formula.&nbsp;</p><p>Learn how these <a href\"https://support.withagency.com/en_us/ingredients-BJIaQh_2O\"><u>ingredients</u></a> also help even out your skin tone: <a href\"https://support.withagency.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd\"><u>hydroquinone</u></a>, <a href\"https://support.withagency.com/en_us/how-kojic-acid-benefits-your-complexion-BJggE3On_\"><u>kojic acid,</u></a> <a href\"https://support.withagency.com/en_us/how-azelaic-acid-benefits-your-skin-Sk0RQ2Ond\"><u>azelaic acid</u></a>.</p><hr><p><sup id\"fn1\"><br> 1. Hae-Suk Kim, et al. New Insights Into the Mechanisms of Polyphenols Beyond Antioxidant Properties; Lessons From the Green Tea Polyphenol, Epigallocatechin 3-Gallate. Redox Biology. (2014) <a href\"#ref1\" title\"Jump back to footnote 1 in the text.\">↩</a></sup> <sup id\"fn2\"><br> 2. Eunji Kim, et al. Skin Protective Effect of Epigallocatechin Gallate. International Journal of Molecular Sciences. (January 2018). <a href\"#ref2\" title\"Jump back to footnote 2 in the text.\">↩</a></sup> <sup id\"fn3\"><br> 3. Eunji Kim, et al. Skin Protective Effect of Epigallocatechin Gallate. Ibid. <a href\"#ref3\" title\"Jump back to footnote 3 in the text.\">↩</a></sup> <sup id\"fn4\"><br> 4. Eunji Kim, et al. Skin Protective Effect of Epigallocatechin Gallate. Ibid. <a href\"#ref4\" title\"Jump back to footnote 4 in the text.\">↩</a></sup> <sup id\"fn5\"><br> 5. Eunji Kim, et al. Skin Protective Effect of Epigallocatechin Gallate. Ibid. <a href\"#ref5\" title\"Jump back to footnote 5 in the text.\">↩</a></sup></p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The antioxidant ingredient that evens out skin tone and texture  There are many reasons to drink green tea on the regular&mdash;like protecting your brain or...","metaKeywords":"tea","green","skin","extract","can","Kim,","et","al","Epigallocatechin","benefits","help","free","acid","metaTitle":"","lang":"en_us","slug":"how-green-tea-extract-protects-and-smooths-skin","draftSlug":null,"hash":"r1tWVhunO","publishedAt":"2021-06-30T21:38:07.070Z","updatedAt":"2021-06-30T21:38:07.287Z","createdAt":"2021-06-30T21:17:22.628Z","href":"/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO","tags":,"knowledgeBases":,"scope":"public"},{"id":"6908edb4fb8917bd559612f0","articleId":"60db3411660dfd00122bcf6f","title":"Product Recommendations","body":"<h2>Our dermatologist-designed essentials:</h2><p id\"isPasted\">To complete your routine alongside your personalized prescription product(s), you can add any of the below products to your box by going to <a href\"https://app.withagency.com/dashboard/manage-subscription\">Manage Subscription</a>. You can review more about each product by clicking the links below. For additional questions about a specific product, we recommend contacting your licensed dermatology provider.&nbsp;</p><ul><li><a href\"https://withagency.com/products/cloud-care-duo\"><strong>Cloud Care Duo</strong></a> (Cream Oil Cleanser and Weightless Whipped Moisturizer)</li><li><a href\"https://withagency.com/products/silkscreen\"><strong>SilkScreen</strong></a> (Sheer Tint Mineral Sunscreen &bull; Broad-Spectrum SPF 50)</li><li><a href\"https://withagency.com/products/hydroserum-eye-stick\"><strong>HydroSerum Eye Stick</strong></a> (Solid Oil Moisturizing Balm)</li><li><a href\"https://withagency.com/products/milky-hydration-concentrate\"><strong>Milky Hydration Concentrate</strong></a> (Hyaluronic Acid-5 Complex and Peptide Serum)</li><li><a href\"https://withagency.com/products/rich-restoration-balm\" target\"_blank\" rel\"noopener noreferrer\"><strong>Rich Restoration Balm</strong></a> (Ceramide and Jojoba Oil Barrier Recovery)</li></ul><h2 style\"text-align: center;\">Other product recommendations:</h2><p><br></p><h2>Cleanser recommendations</h2><p>It&#39;s important that you find a cleanser that doesn&#39;t irritate your skin. Here are a few of our favorites:</p><ul><li style\"color: rgb(0, 0, 0);\"><p><a href\"https://us.laneige.com/products/water-bank-gentle-gel-cleanser\"><u>Laneige Water Bank Gentle Gel Cleanser<br></u></a></p></li><li style\"color: rgb(0, 0, 0);\"><p><u><a href\"https://theordinary.com/en-us/squalane-face-cleanser-100446.html\">The Ordinary Squalane Cleanser</a></u></p></li><li style\"color: rgb(0, 0, 0);\"><p><u><a href\"https://www.cerave.com/skincare/cleansers/hydrating-facial-cleanser\">CeraVe Hydrating Facial Cleanser</a></u></p></li><li style\"color: rgb(0, 0, 0);\"><p><a href\"https://www.fentybeauty.com/total-cleansr-remove-it-all-cleanser/47618.html\"><u>Fenty Total Cleans&rsquo;r</u></a></p></li></ul><p>Some people prefer to simply rinse their face with water and no cleanser. This is fine, especially for people with sensitive skin &mdash; it&#39;s not necessary to use a cleanser every time you wash your face.</p><h1><br></h1><h2>Moisturizer recommendations</h2><p>If you are experiencing any dryness, adding a moisturizer to your routine can be a great way to help hydrate your skin.</p><p>Here are a few we love:</p><ul><li><p id\"isPasted\"><a href\"https://eltamd.com/products/am-therapy-facial-moisturizer\"><u>EltaMD AM Therapy Facial Moisturizer</u></a></p></li><li><p><u><a href\"https://www.drunkelephant.com/products/protini-polypeptide-cream\">Drunk Elephant Protini Polypeptide Moisturizer&nbsp;</a></u></p></li><li><p><u><a href\"https://joshrosebrook.com/products/vital-balm-cream\">Josh Rosebrook Vital Balm Cream</a>&nbsp;</u></p></li></ul><p>You can apply moisturizer in the morning and a few minutes before or after you apply your Agency formula in the evening.</p><p>If your Future Formula contains tretinoin, we typically recommend using a moisturizer once or twice daily. If your formula does not contain tretinoin or if you have oily skin, a moisturizer is optional.</p><h1><br></h1><h2>Sunscreen recommendations</h2><p>Spending time in the sun? We recommend using a daily sunscreen with at least SPF 30 to protect your skin.&nbsp;</p><p>There are lots of excellent options, and which sunscreen you choose is a matter of personal preference.</p><p>Some of our favorite physical sunscreens</p><p>By deflecting or blocking the sun&#39;s rays, physical sunscreens provide excellent protection. Examples include:</p><ul><li><p><u><a href\"https://mdsolarsciences.com/products/mineral-creme-spf-53?_pos1&_psqMineral%20Creme%20spf&_sse&_v1.0\">MD SolarSciences Mineral Cr&egrave;m</a></u></p></li><li><p><u><a href\"https://www.murad.com/product/city-skin-age-defense-spf-50/\">Murad City Skin Age Defense&nbsp;</a></u></p></li></ul><p>Some of our favorite chemical sunscreens</p><p>Chemical sunscreens absorb the sun&rsquo;s rays to protect the skin and provide a cosmetically elegant feel and finish. Examples include:</p><ul><li><p><u><a href\"https://www.paulaschoice.com/extra-care-non-greasy-sunscreen-spf-50/232.html\">Paula&rsquo;s Choice Extra Care Non-Greasy</a> Sunscreen</u></p></li><li><p><a href\"https://www.laroche-posay.us/our-products/sun/face-sunscreen/anthelios-clear-skin-oil-free-sunscreen-spf-60-3606000430488.html#tabingredients\"><u>La Roche Posay Anthelios Clear Skin Oil Free Sunscreen SPF 60</u></a></p></li></ul>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Cleanser recommendations  Its important that you find a cleanser that doesnt irritate your skin Here are a few of our favorites      Laneige Cream Skin Milk","metaKeywords":"skin","Cleanser","moisturizer","sunscreens","recommendations","cleanser","Skin","Moisturizer","Cream","Ordinary","people","face","not","time","metaTitle":"","lang":"en_us","slug":"product-recommendations","draftSlug":null,"hash":"rJ5zE2dhd","publishedAt":"2025-11-03T18:01:42.678Z","updatedAt":"2025-11-03T18:01:42.933Z","createdAt":"2025-11-03T18:00:20.189Z","href":"/en_us/product-recommendations-rJ5zE2dhd","tags":,"knowledgeBases":,"scope":"public"},{"id":"65a01976c8b3c2a762986f72","articleId":"65a01976c8b3c24d0b986f71","title":"What to know about glycerin","body":"<h3>The ingredient that helps keep skin soft &amp; hydrated</h3><p>Glycerin, also referred to as glycerol or glycerine, is found in many cosmetics for its hydrating properties. It is especially popular in moisturizers or cleansers&ndash;we&rsquo;ve even included it in Agency&rsquo;s Weightless Whipped Moisturizer and Cream Oil Cleanser!&nbsp;</p><p><br></p><h3>What is glycerin?</h3><p>Glycerin is a humectant<span id\"isPasted\" style\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style\"font-size:0.6em;vertical-align:super;\">1</span></span> and works by locking water in the skin&rsquo;s outer layer to maximize moisture levels. It&rsquo;s also known to slow the evaporation of water from your skin.&nbsp;</p><p><br></p><h3>What are the benefits of glycerin for the skin?</h3><p>Glycerin locks water in the skin&rsquo;s outer layer to help keep skin hydrated.<span id\"isPasted\" style\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style\"font-size:0.6em;vertical-align:super;\">2</span></span> When used in the Eye Formula, it can help improve the moisture barrier in the delicate eye area.*</p><p><em>*Results may vary. Product and ingredients subject to medical consultation. Subscription required. Do not use tretinoin during your pregnancy journey. Restrictions apply. See website for full details and important safety information.&nbsp;</em></p><p><br></p><h3>Where can you get glycerin?</h3><p>Your Agency dermatology provider can include glycerin in your Eye Formula, if right for you.&nbsp;</p><p>It can also be found in Agency&rsquo;s <a href\"https://support.withagency.com/cloud-care-duo-ByTIJAJt\">Cloud Care Duo</a> which includes the Cream Oil Cleanser and Weightless Whipped Moisturizer. Glycerin is also often found in other moisturizers, serums, or eye creams. However, our Eye Formula was formulated by dermatologists to be more effective than over-the-counter eye creams.*</p><p><em>*Results may vary. Product and ingredients subject to medical consultation. Subscription required. Restrictions apply. See website for full details and important safety information.</em></p><p><br></p><h3>Are there any side effects?</h3><p>Glycerin is commonly included in many products and is generally considered to be non-irritating at recommended concentrations. As with any topical ingredient, a reaction is possible. It&rsquo;s important to note that applying 100% pure glycerin could cause moisture loss from the lower layers of the skin and lead to skin dryness.&nbsp;</p><p><br></p><h3>Want to know more about your Eye Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the possible ingredients in our personalized formulas.&nbsp;</p><p>See how these ingredients available in the Eye Formula can help you reach your goals: <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\">tretinoin</a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\">dexpanthenol</a>, <a href\"https://support.withagency.com/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO\">epigallocatechin gallate</a>, <a href\"https://support.withagency.com/en_us/what-to-know-about-caffeine-for-the-skin-HJGSS56dp\">caffeine</a>.</p><p><br></p><ol><li>Sethi, A., et al. <a href\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4885180/\">Moisturizers: The slippery road</a>. <em>Indian Journal of Dermatology</em>. (May-June 2016).</li><li>Fluhr, J.W., et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/18510666/\">Glycerol and the skin: Holistic approach to its origin and functions</a>. <em>British Journal of Dermatology</em>. (July 2008).</li><li>Becker, L.C., et al. <a href\"https://pubmed.ncbi.nlm.nih.gov/31840548/\">Safety assessment of glycerin as used in cosmetics</a>.&nbsp;<em>International Journal of Toxicology</em>. (November-December 2019).</li></ol>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b2ecaaee0013a4bca2","metaDescription":"The ingredient that helps keep skin soft  hydrated","metaKeywords":"ingredient","helps","keep","skin","soft","hydrated","metaTitle":"","lang":"en_us","slug":"what-to-know-about-glycerin","draftSlug":null,"hash":"HJ1FF5Tua","publishedAt":"2024-01-11T16:50:25.143Z","updatedAt":"2024-01-11T16:50:25.345Z","createdAt":"2024-01-11T16:38:14.875Z","href":"/en_us/what-to-know-about-glycerin-HJ1FF5Tua","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b1e02a09dc9e2727e8ee","articleId":"65a0153acef79c0a98b46efb","title":"What to know about caffeine for the skin","body":"<h3>The antioxidant to help smooth &amp; brighten your skin&nbsp;</h3><p>When searching for eye creams, you may notice caffeine as a popular ingredient in many products. When applied topically, it may temporarily help visibly brighten dark circles. Read on to learn more! &nbsp;</p><p><br></p><h3>What is caffeine?</h3><p>We commonly think of caffeine as a central nervous system stimulant found in beverages like coffee and tea.</p><p>However, when applied topically, caffeine penetrates the skin barrier and acts as an antioxidant to help smooth skin and slow down photoaging effects. Using topical caffeine can help wake up tired eyes!</p><p><br></p><h3>What are the benefits of caffeine for the skin?</h3><ul><li>It has potent <strong>antioxidant</strong> properties which protect cells against UV radiation. This slows down photoaging of the skin.<span id\"isPasted\" style\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style\"font-size:0.6em;vertical-align:super;\">1</span></span></li><li>Caffeine has demonstrated vasoconstrictive effects when applied topically, helping lighten certain causes of under-eye dark circles.<span id\"isPasted\" style\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style\"font-size:0.6em;vertical-align:super;\">2</span></span></li></ul><p><br></p><h3>Where can you get topical caffeine?</h3><p>Your Agency dermatology provider can include topical caffeine in your <a href\"https://withagency.com/products/eye-formula\">Eye Formula</a>.&nbsp;</p><p>You can also find topical caffeine eye creams, serums, and masks over the counter. However, our Agency Eye formula has been formulated by dermatologists to be more effective than over-the-counter eye creams.*</p><p><em>*Results may vary. Product and ingredients subject to medical consultation. Subscription required. Restrictions apply. See website for full details and important safety information.</em></p><p><br></p><h3>Are there any side effects?</h3><p>Topical caffeine has a low risk for irritation but can cause some stinging, tingling, or burning for some. If eye or skin irritation occurs, discontinue use and consult a healthcare provider.</p><p><br></p><h3>Want to know more about your Eye Formula?</h3><p>You know your skin&mdash;we&rsquo;re here to help you know your skincare. Our team of dermatology experts has helped create guides to each of the possible ingredients in our personalized formulas.&nbsp;</p><p>See how these ingredients available in the Eye Formula can help you reach your goals: <a href\"https://support.withagency.com/en_us/how-tretinoin-works-for-your-skin-H1r0X2dnu\">tretinoin</a>, <a href\"https://support.withagency.com/en_us/how-dexpanthenol-helps-soothe-your-skin-r1iRmnOnu\">dexpanthenol</a>, <a href\"https://support.withagency.com/en_us/how-green-tea-extract-protects-and-smooths-skin-r1tWVhunO\">epigallocatechin gallate</a>, <a href\"https://support.withagency.com/en_us/what-to-know-about-glycerin-HJ1FF5Tua\">glycerin</a>.</p><p><br></p><ol><li>Herman A, Herman AP. Caffeine&#39;s mechanisms of action and its cosmetic use. Skin Pharmacol Physiol. 2013;26(1):8-14. doi: 10.1159/000343174. Epub 2012 Oct 11. PMID: 23075568.</li><li>Elias ML, Israeli AF, Madan R. Caffeine in Skincare: Its Role in Skin Cancer, Sun Protection, and Cosmetics. Indian J Dermatol. 2023 Sep-Oct;68(5):546-550. doi: 10.4103/ijd.ijd_166_22. PMID: 38099120; PMCID: PMC10718232.</li></ol>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b2ecaaee0013a4bca2","metaDescription":"The antioxidant to help smooth  brighten your skin","metaKeywords":"antioxidant","help","smooth","brighten","skin","metaTitle":"","lang":"en_us","slug":"what-to-know-about-caffeine-for-the-skin","draftSlug":null,"hash":"HJGSS56dp","publishedAt":"2024-07-03T20:18:00.019Z","updatedAt":"2024-07-03T20:18:00.194Z","createdAt":"2024-07-03T20:17:36.847Z","href":"/en_us/what-to-know-about-caffeine-for-the-skin-HJGSS56dp","tags":,"knowledgeBases":,"scope":"public"},{"id":"66749824333d6b5230150cbe","articleId":"60db33f5362d8a0013f33a5a","title":"Waxing and hair removal","body":"<h3>Waxing</h3><p>If your Future Formula or Eye Formula contains tretinoin, do not wax any facial area, including your eyebrows. It&#39;s possible that the top layer of skin could be removed with the wax. This can leave hyperpigmentation that may take months to fade.</p><p>If tretinoin is not one of the ingredients in your formula, waxing is generally fine.</p><h3>Laser</h3><p>Laser hair removal may or may not be okay depending on the type of laser and the ingredients in your Agency formula. Be sure to check with your hair removal professional before the procedure and provide your formula&rsquo;s ingredients. You may be asked to stop using your Agency formula for several days before and/or after the procedure. Follow the advice of the hair removal professional.</p><h3>Threading &amp; tweezing</h3><p>Threading and tweezing are generally considered okay, regardless of the ingredients in your formula.</p><p>For any further questions about hair removal, please reach out to your dermatology provider and they&rsquo;ll be happy to give you personalized advice!</p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b2ecaaee0013a4bca2","metaDescription":"Waxing  If your Future Formula contains tretinoin, do not wax any facial area, including your eyebrows, as this may result in a severe abrasion.  If tretinoi...","metaKeywords":"may","hair","removal","Agency","ingredients","formula","not","result","generally","Laser","professional","procedure","stop","using","metaTitle":"","lang":"en_us","slug":"waxing-and-hair-removal","draftSlug":null,"hash":"r1CgVhu2d","publishedAt":"2024-06-20T21:00:15.558Z","updatedAt":"2024-06-20T21:00:15.808Z","createdAt":"2024-06-20T20:59:16.197Z","href":"/en_us/waxing-and-hair-removal-r1CgVhu2d","tags":,"knowledgeBases":,"scope":"public"},{"id":"667494ac333d6b824414c431","articleId":"667494ac333d6bebc614c430","title":"Not sure about your progress","body":"<h2>Not sure about your progress? Message your medical provider!</h2><p>If you have any questions or concerns about your progress (such as irritation or new breakouts) or wish to discuss adjusting your personalized formula(s) - <a href\"https://app.withagency.com/dashboard/messages\">please message your Licensed Dermatology Provider</a>! They&rsquo;re here to review your concerns and offer guidance regarding your progress with your personalized formula. They are happy to help and are here for you throughout this journey!&nbsp;</p>","categories":{"id":"60db33b2ecaaee0013a4bca2","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b2ecaaee0013a4bca2","metaDescription":"Not sure about your progress Message your medical provider","metaKeywords":"Not","sure","progress","Message","medical","provider","metaTitle":"","lang":"en_us","slug":"not-sure-about-your-progress","draftSlug":null,"hash":"r1r3Efz80","publishedAt":"2024-06-20T20:46:52.306Z","updatedAt":"2024-06-20T20:46:52.590Z","createdAt":"2024-06-20T20:44:28.871Z","href":"/en_us/not-sure-about-your-progress-r1r3Efz80","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b3ecaaee0013a4bcad","title":"Eligibility","parent":"60b6af7293ce9f001221fe44","slug":"eligibility","hash":"BJ22Qhdhu","description":"Is Agency right for you?","disabled":false,"updatedAt":"2021-06-29T14:53:57.567Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/eligibility-BJ22Qhdhu","children":,"articles":{"id":"62f6ac87e64d1acf4ec1684a","articleId":"60db33d96d89cb00137928df","title":"State-by-state availability","body":"<p>Agency is available within the United States. While we are not yet available nationwide, we are working hard to become so!</p><p><br>At this time, our dermatology providers are accepting new patients in:</p><ul><li>Alabama</li><li>Alaska</li><li>Arizona</li><li>Arkansas</li><li>California</li><li>Colorado</li><li>Connecticut</li><li>Delaware</li><li>Washington, D. C.</li><li>Florida</li><li>Georgia</li><li>Hawaii</li><li>Idaho</li><li>Illinois</li><li>Indiana</li><li>Iowa</li><li>Kansas</li><li>Kentucky</li><li>Louisiana</li><li>Maine</li><li>Maryland</li><li>Massachusetts</li><li>Michigan</li><li>Minnesota</li><li>Mississippi</li><li>Missouri</li><li>Montana</li><li>Nebraska</li><li>Nevada</li><li>New Hampshire</li><li>New Jersey</li><li>New Mexico</li><li>New York</li><li>North Carolina</li><li>North Dakota</li><li>Ohio</li><li>Oklahoma</li><li>Oregon</li><li>Pennsylvania</li><li>Rhode Island</li><li>South Carolina</li><li>South Dakota</li><li>Tennessee</li><li>Texas</li><li>Utah</li><li>Vermont</li><li>Virginia</li><li>Washington</li><li id\"isPasted\">West Virginia</li><li>Wisconsin</li><li>Wyoming</li></ul><p>Currently, we are not available in the following states or territories. We&rsquo;re working hard to serve patients here in the future!</p><ul><li>Guam</li><li>Puerto Rico</li><li>US Virgin Islands</li></ul>","categories":{"id":"60db33b3ecaaee0013a4bcad","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Agency is available within the United States. While we are not yet available nationwide, we are working hard to become so!   At this time, our dermatology pr...","metaKeywords":"New","available","not","working","hard","patients","North","Carolina","Dakota","South","Virginia","Agency","within","United","metaTitle":"","lang":"en_us","slug":"state-by-state-availability","draftSlug":null,"hash":"HJZyNhOh_","publishedAt":"2022-08-12T19:39:59.073Z","updatedAt":"2022-08-12T19:39:59.272Z","createdAt":"2022-08-12T19:39:51.535Z","href":"/en_us/state-by-state-availability-HJZyNhOh_","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dbba2b5d734c00122f88ee","articleId":"60db33eb96650c0012c88cb2","title":"Already have a dermatologist?","body":"<p>\n\tSome Agency patients continue to see their in-person dermatologist, depending on their unique needs. They may be treated with oral and/or topical prescriptions, and in some cases, procedures, in addition to Agency. If you intend to continue receiving care from your local dermatologist, we ask that you let them know that you are using Agency. Feel free to share the ingredients of your Agency formula(s) as well as pass along the messages you’ve received from your Agency provider. We advise you to follow your local dermatologist’s recommendations and have them take the lead in your treatment. Communication is key, so please message your Agency medical provider to let them know the advice/treatments that you receive in-person, as well.&nbsp;</p><p>\n\tIf you don’t have access to an in-person, board-certified dermatologist, Agency could be a great fit for you! For many, Agency is a more affordable topical therapy option. Other reasons members love Agency include:&nbsp;</p><ul>\n\t\n<li>Time. No need to fit an appointment into your already-packed day.</li>\t\n<li>Availability. No need to wait 3-4 months or more for the next available dermatology appointment in your area.</li>\t\n<li>Convenience. Receive expert care from the comfort of home.</li></ul><p>\n\tAffordability. With or without insurance, Agency is a great value for most people. A consultation with a licensed dermatology provider and personalized prescription skincare cost less than many insurance copays!</p>","categories":{"id":"60db33b3ecaaee0013a4bcad","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":,"metaKeywords":,"metaTitle":"","lang":"en_us","slug":"already-have-a-dermatologist","draftSlug":null,"hash":"HkNlE2Ohd","publishedAt":"2021-06-30T00:31:05.769Z","updatedAt":"2021-06-30T00:31:05.961Z","createdAt":"2021-06-30T00:26:19.734Z","href":"/en_us/already-have-a-dermatologist-HkNlE2Ohd","tags":,"knowledgeBases":,"scope":"public"},{"id":"662a99c5d51ac82d4a0490a8","articleId":"60db3405362d8a0013f33a9a","title":"Trying to get pregnant, pregnant or nursing?","body":"<p>We recommend reviewing everything with your obstetrician and following their advice.</p><h4>Already an Agency patient?&nbsp;</h4><p>If you are trying to get pregnant or become pregnant,&nbsp;<a href\"https://app.withagency.com/dashboard/messages\">let your Agency provider know</a> immediately. We treat existing patients who are trying to get pregnant, pregnant, and nursing.</p><h4>New to Agency?</h4><p id\"isPasted\">We accept new patients who are trying to get pregnant, pregnant, or nursing.&nbsp;</p><p>Trying to get pregnant, pregnant, nursing patients can be treated with a Future Formula that is considered safe. Pregnant or nursing patients should not use the Dark Spot Formula. &nbsp;</p><p><br></p>","categories":{"id":"60db33b3ecaaee0013a4bcad","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"During pregnancy, most dermatologists agree that you may use skincare products derived from sugar cane, such as glycolic acid, lactic acid, or other AHA (alp...","metaKeywords":"patients","pregnant,","nursing","use","products","acid,","Agency","trying","conceive,","Pregnant","Formula","pregnancy,","dermatologists","agree","metaTitle":"","lang":"en_us","slug":"pregnant-or-nursing","draftSlug":null,"hash":"HkCbE2_n_","publishedAt":"2024-04-25T18:00:02.572Z","updatedAt":"2024-04-25T18:00:02.752Z","createdAt":"2024-04-25T17:58:29.171Z","href":"/en_us/pregnant-or-nursing-HkCbE2_n_","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b49b7ecd001311c16c","title":"Billing","parent":"60b6af7293ce9f001221fe44","slug":"billing","hash":"ByT2Q2u2O","description":"Information about your Agency subscription","disabled":false,"updatedAt":"2021-06-29T14:54:03.489Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/billing-ByT2Q2u2O","children":,"articles":{"id":"67fe9bad0eec9ac302eb8a98","articleId":"60db33c3ef4e6c0012ad25d4","title":"Pricing & Products","body":"<p>As an Agency member, you have a variety of ways to customize your box. You can request to be prescribed a Future Formula, a Dark Spot Formula, and/or an Eye Formula. You may select up to two of these prescription products during your trial and up to three prescription products in your future orders. &nbsp;However, &nbsp;your medical provider will determine the best Treatment Plan for you. Payments are made per-order for all boxes. Orders are automatically scheduled and shipped every 60 days once your trial period ends. Questions? Please don&rsquo;t hesitate to reach out to our <u><a href\"mailto:hello@withagency.com\">Success Team</a></u>.&nbsp;</p><h3>Trial offer</h3><p>We&#39;re currently offering a 30-day trial (plus shipping &amp; handling) &nbsp;to all new members. <span style\"background-color: rgba(0, 0, 0, 0);\">After your trial, you&rsquo;ll transition to a full-size product subscription that processes automatically every 60 days. Your trial shipment will contain one prescription product of your choice. To order additional prescription products, you can&nbsp;</span><span style\"background-color: rgba(0, 0, 0, 0);\"><a href\"https://app.withagency.com/dashboard/manage-subscription\">edit your subscription</a></span><span style\"background-color: rgba(0, 0, 0, 0);\">&nbsp;anytime ahead of your next shipment.</span></p><h3 id\"isPasted\">What&#39;s Included?</h3><p>Your membership covers:</p><ul><li>Your initial skin assessment</li><li>Your personalized prescription products every 60 days, plus any additional products you&rsquo;ve chosen to include in your subscription box</li><li>1 consultation credit per shipment received</li></ul><p>Your consultation credits are good for starting one-on-one medical conversations with your licensed dermatology provider, where you&rsquo;ll have the ability to have a back-and-forth response. Note that your consultation may close after a period of inactivity.&nbsp;</p><p>These credits do not expire, so you can message your dermatology provider as needed. If you wish to reach out with additional questions, we offer the option to pay for additional consultation credits for only $10 each!</p><hr><h3><br></h3><h3>Pick and choose your products:</h3><p id\"isPasted\"><a href\"https://withagency.com/products/future-formula\"><strong>Future Formula Rx</strong></a><strong>:&nbsp;</strong></p><ul><li>Ships and bills every 2 months (60 days)</li><li>Starting at $80 per order</li><li>Tax applies where applicable</li></ul><p><a href\"https://withagency.com/products/dark-spot-formula\"><strong>Dark Spot Formula Rx</strong></a><strong>:</strong></p><ul><li>Ships and bills every 2 months (60 days)&nbsp;</li><li>Starting at $70 per order</li><li>Tax applies where applicable</li></ul><p id\"isPasted\"><a href\"https://withagency.com/products/eye-formula\"><strong>The Eye Formula Rx</strong></a><strong>:&nbsp;</strong></p><ul><li>Ships and bills every 2 months (60 days)</li><li>Priced at $76 per order</li><li>Tax applies where applicable</li></ul><h4 id\"isPasted\">Multiple Prescription Products:</h4><ul><li>Ship and bill together every 2 months (60 days)</li><li>When including 2 prescription products, we apply a $20 per order discount</li><li id\"isPasted\">When including 3 prescription products, we apply a $30 per order discount</li><li>Tax applies where applicable</li></ul><hr><p><br></p><h3 id\"isPasted\"><a href\"https://withagency.com/products/cloud-care-duo\"><strong>Cloud Care Duo</strong></a></h3><ul><li>Includes the Cream Oil Cleanser and Weightless Whipped Moisturizer&nbsp;</li><li>Ships and bills together every 2 months (60 days)</li><li>Priced at $28 per order</li><li>Tax applies where applicable</li></ul><h3><a href\"https://withagency.com/products/silkscreen\"><strong>SilkScreen</strong></a></h3><ul id\"isPasted\"><li>Ships and bills every 2 months (60 days)</li><li>Priced at $36 per order</li><li>Tax applies where applicable</li></ul><h3><a href\"https://withagency.com/products/milky-hydration-concentrate\">Agency Milky Hydration Concentrate</a></h3><ul><li id\"isPasted\">Ships and bills every 2 months (60 days)</li><li id\"isPasted\">Priced at $48 per order</li><li id\"isPasted\">Tax applies where applicable</li></ul><h3><a href\"https://withagency.com/products/hydroserum-eye-stick\">Agency HydroSerum Eye Stick</a></h3><ul><li id\"isPasted\">Ships and bills every 2 months (60 days)</li><li id\"isPasted\">Priced at $32 per order</li><li id\"isPasted\">Tax applies where applicable</li></ul><h3 id\"isPasted\">Agency Rich Restoration Balm (<em>new!</em>)</h3><ul><li>Ships and bills every 2 months (60 days)</li><li>Priced at $36 per order</li><li>Tax applies where applicable<p><br></p></li></ul><hr><h3><br></h3><h3>Making Changes?</h3><p>If you&rsquo;d like to change your payment information or cancel, you can do so at any time via your <u><a href\"https://app.withagency.com/dashboard/account/payment\">Payment Page</a></u>.&nbsp;</p><p>Canceling after an order has been billed will not cancel a pending order. To avoid any unwanted charges and shipments, it is important to make any changes two business days ahead of an order if you no longer wish to receive it.</p><h3>Gifting Agency?</h3><p>Agency accounts cannot be created on behalf of someone else, and we do not currently offer any gifting or gift card options.</p><p>Still have questions? Email us at&nbsp;<u><a href\"mailto:hello@withagency.com\">hello@withagency.com</a></u>.&nbsp;<br><br></p><hr><h3 id\"isPasted\">Price Increase</h3><p>In early 2024, our subscription price increased for the first time since our launch in 2014. This was a direct result of increasing costs (things like raw materials, transportation and inflation), which affected us at Agency like they affected so many others. Increasing our prices was a last resort, but necessary to continue to provide you with the caliber of products you know and trust. If you have any questions about our new prices, please don&rsquo;t hesitate to contact our Agency Customer Success Team at hello@withagency.com or via text at 415-549-9548.&nbsp;</p><hr><p>* Adjustments made to an order after payment has been made and a shipment is in our bottle formulation queue will not alter your current order. It will apply to your next scheduled invoice/order.</p><p>**Tax is applied to our products wherever required by law. Tax applied to our trial box is subject to PA or MO requirements. Referral credit will not be applied to cover taxes.</p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"As an Agency member, you have a variety of ways to customize your box. You can request to be prescribed a Future Formula, a Dark Spot Formula, or both, and y...","metaKeywords":"shipment","every","will","per","Future","Dark","Spot","trial","Tax","applicable","Formula","not","2","days","metaTitle":"","lang":"en_us","slug":"pricing-and-products","draftSlug":null,"hash":"B1ha73d3_","publishedAt":"2025-04-15T17:47:47.650Z","updatedAt":"2025-04-15T17:47:47.897Z","createdAt":"2025-04-15T17:47:25.673Z","href":"/en_us/pricing-and-products-B1ha73d3_","tags":,"knowledgeBases":,"scope":"public"},{"id":"667c2b0f71f04090d69be9d6","articleId":"60db33c85973ff0012311434","title":"Cancelling","body":"<p>We&#39;re here to help.</p><p>If you&#39;re considering canceling, we strongly recommend that you first check in with your dermatology <a href\"https://app.withagency.com/dashboard/messages\"><u>provider</u></a>. They can talk through any concerns you have and suggest adjustments to your treatment, if necessary. We are here to support you through your skincare journey.&nbsp;</p><h3>Not seeing results?</h3><p>If you&rsquo;re less than 90 days into your Agency membership, your treatment may not have had enough time to work with your skin. It can take, on average, 2-3 months for your skin to respond to any prescription medication, including Agency. If that&rsquo;s the case, you might find these articles helpful:</p><ul><li><a href\"https://support.withagency.com/en_us/skin-not-improving-yet-rkkb4hdnO\"><u>I&#39;m not seeing any results</u></a></li><li><u><a href\"https://support.withagency.com/en_us/how-to-soothe-irritated-skin-ByqkV2_n_\">My prescription irritated my skin</a></u></li></ul><h4 style\"text-align: center;\"><a href\"https://app.withagency.com/dashboard/messages\"><u>Message your Agency provider</u></a></h4><h3>Still want to cancel? It&#39;s hassle-free</h3><p>You can <a href\"https://app.withagency.com/dashboard/account/payment\"><u>cancel your subscription</u></a> on your own at any time. To begin the cancellation process, click &#39;I want to cancel&#39; at the bottom of your <a href\"https://app.withagency.com/dashboard/account/payment\"><u>Payment Page</u></a>. (You can access your Payment Page via the dropdown menu when logged in to your Agency account).</p><p>Please continue through the entire cancellation process to fully submit this request. (Note: Choosing to pause your account at this time will not cancel your subscription, this will instead allow you to postpone your next scheduled order with us).</p><p>Please allow 2 full business days for your cancellation to be processed. <span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Keep in mind that cancelling your subscription after a shipment has been processed will not cancel that shipment.To cancel a shipment that has already been processed, please contact the customer&nbsp;</span><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\"><a href\"mailto:hello@withagency.com\"><u>success team</u></a></span><span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">&nbsp;and we&rsquo;d be happy to help&nbsp;</span></p><p>If you are also looking to prevent an upcoming order, you must cancel your subscription at least 2 full business days before that next scheduled order. If you do not cancel your account within that timeframe, you will receive and be charged for that next scheduled order. (<a href\"https://app.withagency.com/dashboard/shipments\" id\"isPasted\"><u>Your next shipping date can be viewed, anytime, here.</u></a>)</p><p>If you&rsquo;re looking for something more personal, send our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a> an email and let us know why you&rsquo;d like to cancel. We can then process this request on your behalf.</p><p>No phone call is necessary. After your subscription has been canceled and deactivated, we&rsquo;ll send you an email that confirms your cancellation. If you don&rsquo;t receive this confirmation, <a href\"mailto:hello@withagency.com\">send our Success Team an email</a>. We&#39;re happy to help confirm that your subscription has been closed.</p><h4 style\"text-align: center;\"><a href\"mailto:hello@withagency.com\"><u>Email Agency Success Team</u></a></h4><h3>Postponing an order?</h3><p id\"isPasted\">If you are not ready for your next order, learn more about postponing an order here: <a href\"https://app.withagency.com/dashboard/shipments\">Postponing Orders</a></p><p>Canceling or pausing your subscription will not cancel any orders that have already been purchased and sent for processing.</p><p>An order that has already been purchased cannot be canceled. Once it is processed, it is sent to our team to be prepared. Because of this, please adjust your order date or cancel your subscription at least two business days ahead of a new order to ensure these changes can be applied in time.</p><p>You can check the date of your next invoice and order via your <a href\"https://app.withagency.com/dashboard/shipments\"><u>Orders Page</u></a>.</p><h3><br></h3><h3>Unsubscribe from our email list</h3><p>To unsubscribe from Agency emails, click the &quot;Unsubscribe&quot; link at the bottom of our emails. If you&#39;re having trouble locating this link, feel free to send an email to our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a>. They&#39;ll be happy to unsubscribe you from future emails.&nbsp;</p><hr><p id\"isPasted\"><em>Important note: If you do not receive a cancellation confirmation email, your subscription has not been canceled. To confirm your cancellation, email us at any time.&nbsp;</em></p><p><em>Texting our SMS service will not cancel your subscription. Texting &quot;Stop&quot; will unsubscribe you from SMS alerts. Your subscription will remain active.</em></p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"We're here to help.  If you're considering canceling, we strongly recommend that you first check in with your dermatology  provider . They can talk through a...","metaKeywords":"account","not","can","Agency","cancel","will","email","shipment","time","cancellation","send","Success","Team","skin","metaTitle":"","lang":"en_us","slug":"cancelling","draftSlug":null,"hash":"BJeRX3d2O","publishedAt":"2024-06-26T14:56:33.385Z","updatedAt":"2024-06-26T14:56:33.767Z","createdAt":"2024-06-26T14:51:59.153Z","href":"/en_us/cancelling-BJeRX3d2O","tags":,"knowledgeBases":,"scope":"public"},{"id":"662a94aa2872b76d46a56192","articleId":"60db33ee4629b70012eccf3d","title":"When is my next invoice?","body":"<p>Invoices are billed only when a new order is processed. Your first full invoice will process 30 days after your trial shipment is processed.</p><p>From there, your next order, and those thereafter, will process every 60 days.</p><p>Click <a href\"https://support.withagency.com/en_us/pricing-and-products-B1ha73d3_\"><u>here for a full overview of our pricing and subscription plans.</u></a></p><p>To check when your next order is scheduled to process, <a href\"https://app.withagency.com/login \"><u>log in</u></a> to your account and head to your <a href\"https://app.withagency.com/dashboard/shipments\"><u>Orders Page</u></a>.&nbsp;</p><p>It is important to make <a href\"https://app.withagency.com/dashboard/shipments\">any adjustments</a> to your next order date at least two business days in advance of your&nbsp;<a href\"https://app.withagency.com/dashboard/shipments\">next scheduled</a> order to avoid any unwanted shipments. Changes made after an order has been processed will apply towards your next order.&nbsp;<br><br>If you are requesting another order that includes the Dark Spot Formula, please reach out to your medical provider because they must approve any additional shipments of the Dark Spot Formula.</p><p>Have questions about an upcoming invoice? <a href\"mailto:hello@withagency.com\"><u>Email our Success Team</u></a>.</p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Invoices are billed only when a new shipment is processed to your account. Your first full invoice will process 30 days after your trial shipment is processe...","metaKeywords":"shipment","next","processed","will","days","account","full","invoice","process","subscription","scheduled","30","60","Invoices","metaTitle":"","lang":"en_us","slug":"when-is-my-next-invoice","draftSlug":null,"hash":"Byvl4nund","publishedAt":"2024-04-25T17:39:10.950Z","updatedAt":"2024-04-25T17:39:11.143Z","createdAt":"2024-04-25T17:36:42.085Z","href":"/en_us/when-is-my-next-invoice-Byvl4nund","tags":,"knowledgeBases":,"scope":"public"},{"id":"691cd41f3d00554fed190b57","articleId":"60db33f29cdc70001266712e","title":"HSA/FSA & Health Insurance","body":"<h3 style\" text-align: start;\" id\"isPasted\">HSA/FSA cards</h3><p style\" text-align: start;\">Some Agency products may be eligible for payment by your FSA/HSA. If you have questions about the eligibility of your purchase, the best thing to do is to contact your plan administrator.</p><p style\" text-align: start;\">If your FSA/HSA card is not accepted, we recommend you use a credit or debit card to complete your sign-up &amp; review your eligibility with your plan administrator for future invoices.</p><p style\" text-align: start;\">Once your account is created and the initial shipping fee goes through, you can <a href\"https://app.withagency.com/dashboard/account/payment\"><u>add your FSA/HSA card to your account</u></a>. After this, all future charges can be processed to your FSA/HSA card.&nbsp;</p><hr><p><br><strong><strong>Itemized Receipts</strong></strong><br>To view and download an itemized receipt to share with your HSA/FSA provider, head to your&nbsp;<a href\"https://app.withagency.com/dashboard/shipments\">orders page</a> anytime after your order is purchased. The option to &lsquo;View Receipt&rsquo; is available under all past orders. From there you can download or print the receipt as you prefer.&nbsp;<br><br>If you have any questions or trouble with this process, you can also email our team at <a href\"mailto:fsa@curology.com\"><u>fsa@curology.com</u></a> or text us at&nbsp;<span style\" text-align: center;\" id\"isPasted\">415-549-9548</span>. We&#39;re happy to help!</p><hr><p><br><strong id\"isPasted\"><strong>Health Insurance</strong></strong><br>At Agency we provide exceptional value for our members by including medical consultations, messaging, and shipments of your customized medication for one simple price, but we <strong><strong>do not</strong></strong> accept insurance.&nbsp;</p><p style\" text-align: start;\">If your prescription includes oral medication along with your topical prescription, these medications are covered by most insurance plans and will be filled at your local pharmacy or mailed to your house via InnovaScript.&nbsp;</p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"At Agency, we strive to provide exceptional value to our members through medical consultations, ongoing care via   messaging  , and customized, prescription ...","metaKeywords":"prescription","not","accept","cards","Savings","Account","Agency,","strive","provide","exceptional","value","members","medical","consultations,","metaTitle":"","lang":"en_us","slug":"hsafsa-health-insurance","draftSlug":null,"hash":"H1jxEhOnu","publishedAt":"2025-11-18T20:16:38.885Z","updatedAt":"2025-11-18T20:16:39.135Z","createdAt":"2025-11-18T20:16:31.093Z","href":"/en_us/hsafsa-health-insurance-H1jxEhOnu","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b692f79eeec3434966cf","articleId":"60db33fc4629b70012eccf72","title":"Agency Refund Policy","body":"<p id\"isPasted\">At Agency, we believe that everyone&rsquo;s skincare journey is unique and personal. This means if you are unsure if Agency is the right option for you, we are here to help. &nbsp;</p><p>If you feel unsatisfied with your initial results after your first trial order, please know that your Agency medical provider is available to help review your concerns and update your treatment plan as needed. <a href\"https://app.withagency.com/dashboard/messages\">Message your medical provider directly here, anytime.</a> Agency is a customizable service, and our team is available to help find the right treatment plan for you.</p><p>If you determine you no longer wish to continue with our products and services after discussing with your Agency Provider, we can refund your first trial order. This refund only applies to new subscribers and their first trial box. To request a refund for your first trial box, please email&nbsp;<a data-fr-linked\"true\" href\"mailto:hello@withagency.com\" id\"isPasted\">hello@withagency.com</a> within 30 days of your shipment&rsquo;s delivery date.&nbsp;</p><p><a href\"https://support.withagency.com/en_us/return-policy-Hk7gEhun_\">We do not accept returns or exchanges of any subscription products.</a></p><p>Looking to postpone a shipment to a later date or update the items included in your subscription, instead? You can postpone your next order, anytime, via your <a href\"https://app.withagency.com/dashboard/shipments\">Orders Page</a>. To change the items included in your next order, you can <a href\"https://app.withagency.com/dashboard/manage-subscription\">manage your subscription via your Agency dashboard</a> or by emailing our team at least 48 hours ahead of a new shipment. Once an order has been processed by our pharmacy, it can no longer be adjusted or postponed.</p><hr><p><a href\"https://withagency.com/terms/\" rel\"noopener noreferrer\" target\"_blank\">Agency Terms of Service</a></p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"You are eligible for a complete refund of your trial shipment within 30 days of delivery, subject to exceptions...","metaKeywords":"refund","eligible","supply","subscription","day","not","plan","including","complete","first","days&rsquo;","subject","exceptions","metaTitle":"","lang":"en_us","slug":"agency-refund-policy","draftSlug":null,"hash":"ry4WNhOnd","publishedAt":"2024-07-03T20:37:40.346Z","updatedAt":"2024-07-03T20:37:40.698Z","createdAt":"2024-07-03T20:37:38.069Z","href":"/en_us/agency-refund-policy-ry4WNhOnd","tags":,"knowledgeBases":,"scope":"public"},{"id":"662a9720ac57183a91dffbce","articleId":"60db340aa72d5600120bc56d","title":"Reactivating your subscription","body":"<p><em>If your skin journey finds its way back to us, we&rsquo;d love to have you back.</em></p><p>Because we are a medical practice, we allow only one account per patient. This ensures all medical records are stored in one place.&nbsp;</p><p>If you&rsquo;d like to renew your membership after you have canceled your subscription, we ask that you start by <a href\"https://app.withagency.com/dashboard/account/payment\">reactivating</a> your previous subscription with us.&nbsp;</p><h3>How to reactivate your subscription</h3><p>Simply <a href\"https://app.withagency.com/login \"><u>log in</u></a> with the email address associated with your previous account and follow the on-screen instructions.</p><p>By reactivating your subscription, you are agreeing to restart your Agency products and invoices will resume according to your <a href\"https://app.withagency.com/dashboard/manage-subscription\"><u>selected subscription</u></a>.&nbsp;</p><p>We encourage you to contact your medical provider once your subscription has been reactivated. They will be happy to hear from you and pick up where you left off on your skincare journey.</p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"If your skin journey finds its way back to us, we&rsquo;d love to have you back.   Because we are a medical practice, we allow only one account per patient. ...","metaKeywords":"account","medical","journey","back","one","account,","reactivating","previous","subscription","will","skin","finds","way","us,","metaTitle":"","lang":"en_us","slug":"reactivating-your-account","draftSlug":null,"hash":"HJzfE2Oh_","publishedAt":"2024-04-25T17:48:51.847Z","updatedAt":"2024-04-25T17:48:52.029Z","createdAt":"2024-04-25T17:47:12.866Z","href":"/en_us/reactivating-your-account-HJzfE2Oh_","tags":,"knowledgeBases":,"scope":"public"},{"id":"663d0b35edce05758c3d7025","articleId":"60db340b32ddb200128d57d3","title":"Updating your payment information","body":"<h3>Need to update your payment information?</h3><p>We&rsquo;ve made it easy for you, just head to the <a href\"https://app.withagency.com/dashboard/account/payment\"><u>Payment</u></a> page to update your payment method at any time.</p><hr><h3><br></h3><h3>Forms of payment</h3><p>We accept MasterCard, Visa, Discover, American Express, Apple Pay and PayPal.</p><hr><p>Note: We ask that any updates to your payment method are made at least two business days before your <a href\"%20https://app.withagency.com/dashboard/manage-subscription\"><u>next scheduled shipment</u></a> to apply to an upcoming invoice.&nbsp;</p>","categories":{"id":"60db33b49b7ecd001311c16c","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Need to update your payment information?  We&rsquo;ve made it easy for you, just head to the   Payment   page to update your payment method at any time.     ...","metaKeywords":"payment","update","made","method","accept","Need","information?","We&rsquo;ve","easy","you,","just","head","Payment","page","metaTitle":"","lang":"en_us","slug":"updating-your-payment-information","draftSlug":null,"hash":"rymG42_3d","publishedAt":"2024-05-09T17:43:26.484Z","updatedAt":"2024-05-09T17:43:26.663Z","createdAt":"2024-05-09T17:43:17.646Z","href":"/en_us/updating-your-payment-information-rymG42_3d","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b695a3ff00123e3bab","title":"Shipping","parent":"60b6af7293ce9f001221fe44","slug":"shipping","hash":"r1JaX3d2_","description":"General shipping concerns","disabled":false,"updatedAt":"2021-06-29T14:53:30.554Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/shipping-r1JaX3d2_","children":,"articles":{"id":"68b9c19b218f705353920e9d","articleId":"60db33daba7ea80013f4c2eb","title":"Shipping basics","body":"<h3>How will my package ship?</h3><p>We ship all of our packages via USPS.</p><h3>When will my next package ship?</h3><p>Your orders are scheduled to ship every 60 days after your 30-day trial period. View your next scheduled shipment and invoice via your <a href\"https://app.withagency.com/dashboard/shipments\">Orders Page</a>. Note: Any changes to an upcoming order must be requested or submitted two business days ahead of time. Invoices run early in the morning and same-day changes/cancellations will not apply if the order has already been purchased.</p><h3>Requesting a new shipment?</h3><p>Running low and your shipment date is too far out, don&rsquo;t worry! If your order does not include the Dark Spot Formula, you can <a href\"https://app.withagency.com/dashboard/shipments\">order a new shipment</a> anytime! Similarly, you&rsquo;re free to postpone your next shipment date as needed.</p><p>If your Treatment Plan includes the Dark Spot Formula, you can&rsquo;t order a new shipment at any time. You will not have the option to use the &ldquo;Buy Now&rdquo; function to push up your next shipment. However, you will have the ability to postpone your shipment to a later date if needed. Please reach out to your medical provider if you would like to request another shipment that includes the Dark Spot formula.</p><p>If you have any questions, reach out to our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a>, we&rsquo;re happy to help!&nbsp;</p><h3>Change of Address?</h3><p>Update your shipping* address at any time from your <a href\"https://app.withagency.com/dashboard/account/my-info\"><u>dashboard</u></a>, or by notifying our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a>. When updating your information, be sure to make changes at least two business days before your <a href\"https://app.withagency.com/dashboard/shipments\"><u>next order date</u></a>.</p><p>*Moving to a new state may require a transfer of care, as not all Agency providers are licensed in all states.</p><h3>Traveling?</h3><p>Your Agency formula is travel-sized and is permitted by the FAA to bring onto an airplane in your carry-on baggage. Our custom bottles are well under the 3.4oz TSA requirement. (Our custom bottles contain 1oz or less of medication. The exact amount in each bottle is listed on the prescription label.)&nbsp;</p><p>If you&#39;ll be gone for longer than a few months, <a href\"mailto:hello@withagency.com\"><u>email our Success Team</u></a> so we can make sure you&#39;re able to continue treatment while you&rsquo;re away.</p><h3>APO/FPO address?</h3><p>At this time, we cannot ship to AFO or FPO addresses.&nbsp;</p><h3 id\"isPasted\">International shipping?</h3><p>At this time, Agency is only available to patients within the United States. We also do not allow international forwarding addresses or services. &nbsp;</p>","categories":{"id":"60db33b695a3ff00123e3bab","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"How will my package ship?  We ship all of our packages via DHL or USPS First Class mail.  When will my next package ship?  Your shipments are scheduled to sh...","metaKeywords":"shipment","will","next","new","date","ship","days","time","not","Success","Team","package","ship?","via","metaTitle":"","lang":"en_us","slug":"shipping-basics","draftSlug":null,"hash":"S1myEnOnO","publishedAt":"2025-09-04T16:43:14.386Z","updatedAt":"2025-09-04T16:43:14.699Z","createdAt":"2025-09-04T16:43:07.169Z","href":"/en_us/shipping-basics-S1myEnOnO","tags":,"knowledgeBases":,"scope":"public"},{"id":"667c3a39d0ccf51c32affe58","articleId":"60db33e48d890a001486bea9","title":"Where is my order?","body":"<p><span style\"font-weight: var(--font-weight-bold,500); background-color: rgba(0, 0, 0, 0);\">New to Agency?</span></p><p>Welcome! Once you&rsquo;ve submitted your Skin Assessment (a few questions about yourself and your skin, along with recent photos), you should hear back from your dermatology provider within 2-3 business days. In the event you don&#39;t hear back within this time frame, please email our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a> and we&rsquo;ll happily check on the status of your Treatment Plan.</p><h3>Not sure if your order is on the way?</h3><p>Head to the <a href\"https://app.withagency.com/dashboard/shipments\"><u>Orders Page</u></a> in your account and check the shipping tracker on the top of the screen. Here you can track the progress of your most recent order.&nbsp;</p><p>Once you&rsquo;ve been charged for a new order, your bottle(s) will ship out within 1-3 business days. If your tracker hasn&rsquo;t yet updated from your last order, check out the shipping calendar under the tracker. Here, you&rsquo;ll find the date for your next scheduled order. From there, you can adjust your upcoming order date as needed.&nbsp;</p><h3>Need to order early?</h3><p>Running low and your next order date is too far out, don&rsquo;t worry! If your order does not include the Dark Spot Formula, you can <a href\"https://app.withagency.com/dashboard/shipments\">order a new shipment</a> at any time. Similarly, you&rsquo;re free to postpone your next order date as needed.</p><p>If your treatment plan includes the Dark Spot Formula, you can&rsquo;t order a new shipment at any time. You will not have the option to &ldquo;Buy Now&rdquo; or adjust your order date. For more information, check out <a href\"https://app.withagency.com/dashboard/shipments\"><u>Postponing Shipments</u></a>.</p><hr><h3><br></h3><h3>Missing order?</h3><p>If your order has not arrived within 10 business days of receiving your tracking confirmation email, please <a href\"mailto:hello@withagency.com\"><u>connect with our Success Team</u></a> to let us know. We&#39;re happy to help troubleshoot.&nbsp;</p><p>In rare cases, a shipment may take up to 36 hours to arrive once it has been marked as &#39;Delivered&#39; by USPS. If you are unable to locate a shipment marked as Delivered by USPS, we recommend the following tips.&nbsp;</p><ul><li>Verify your <a href\"https://app.withagency.com/dashboard/account/my-info\"><u>shipping address on file</u></a> is correct.&nbsp;</li><li>Look for a notice from USPS of an attempted or rescheduled delivery.</li><li>Look around the front of your residence to see if your package may have been left in an unusual location.</li><li>Confirm your package has not been left in a package locker.</li><li>Check with any housemates or your landlord to see if they accepted the package on your behalf.&nbsp;</li></ul><p>If you still cannot locate your shipment and 36 hours have passed, please contact our Success Team directly via email at hello@withagency.com for assistance. You may also wish to <a href\"https://www.usps.com/manage/welcome.htm\"><u>reach out directly to USPS</u></a> to file a missing shipment report. This can help prevent similar issues in the future.&nbsp;</p><h3><hr></h3><h3><br></h3><h3><br></h3>","categories":{"id":"60db33b695a3ff00123e3bab","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"** Due to COVID-19's impact, please note that our shipping partners, DHL and USPS, are currently experiencing challenges in many parts of the country&m...","metaKeywords":"shipment","shipping","may","date","please","receiving","within","Success","check","can","package","order","hours","time","metaTitle":"","lang":"en_us","slug":"where-is-my-shipment","draftSlug":null,"hash":"ryaJN3uhd","publishedAt":"2024-06-26T15:59:12.633Z","updatedAt":"2024-06-26T15:59:12.972Z","createdAt":"2024-06-26T15:56:41.940Z","href":"/en_us/where-is-my-shipment-ryaJN3uhd","tags":,"knowledgeBases":,"scope":"public"},{"id":"6685b6bef79eeeefc0496973","articleId":"60db33ea176a3400139751a2","title":"Return Policy","body":"<p>Agency does not accept or process returns or exchanges.&nbsp;</p><p>We do not accept any returned bottles in exchange for a refund, nor can they be exchanged for an alternate formula.</p><p>If you do not wish to receive a shipment please contact our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a> or <a href\"https://app.withagency.com/dashboard/shipments\">manually adjust</a> your next order date at least two business days before your <a href\"https://app.withagency.com/dashboard/shipments\">next order is scheduled to process</a>.</p><p>You can always find your next shipment date on your <a href\"https://app.withagency.com/dashboard/shipments\"><u>Orders Page</u></a>.</p><hr><p><a href\"https://withagency.com/terms/\" rel\"noopener noreferrer\" target\"_blank\">Agency Terms of Service</a></p>","categories":{"id":"60db33b695a3ff00123e3bab","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Agency does not accept or process returns or exchanges   We do not accept any returned bottles in exchange for a refund nor can they be exchanged for an alter","metaKeywords":"shipment","not","next","accept","process","can","date","Agency","returns","exchanges","returned","bottles","exchange","refund","metaTitle":"","lang":"en_us","slug":"return-policy","draftSlug":null,"hash":"Hk7gEhun_","publishedAt":"2024-07-03T20:38:24.738Z","updatedAt":"2024-07-03T20:38:24.902Z","createdAt":"2024-07-03T20:38:22.339Z","href":"/en_us/return-policy-Hk7gEhun_","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33b8ba7ea80013f4c199","title":"Pharmacy Tips","parent":"60b6af7293ce9f001221fe44","slug":"pharmacy-tips","hash":"BkgaX3Ohd","description":"Information on prescriptions called into a pharmacy","disabled":false,"updatedAt":"2024-01-31T17:02:54.230Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/pharmacy-tips-BkgaX3Ohd","children":,"articles":{"id":"64c2ceec83ca0691922726d9","articleId":"60db34067346130012896fa5","title":"Miscellaneous prescriptions (pills and/or topicals)","body":"<p>Some Agency patients receive oral or topical prescriptions in addition to their Agency topical formula(s). This is determined on a case-by-case basis between you and your Agency dermatology provider. If your dermatology provider recommends this for you, one of our prescription nurses will submit in the prescription to your preferred pharmacy. You can update your local pharmacy preferences under your Agency account settings <a href\"https://app.withagency.com/dashboard/account/pharmacy\"><u>here</u></a>.</p><p>This additional prescription (we prescribe the generic option, if available) is typically covered by most insurance plans, and this service incurs no additional cost to your Agency account. We suggest emailing our prescription nurses at <a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a> to help you find the best option if:</p><ol><li>Your insurance does not cover the medication</li><li>You choose not to use your insurance</li><li>You do not have insurance AND you do NOT want to use InnovaScript as your preferred pharmacy.</li></ol><p>If you have any questions about your pharmacy or picking up your prescription, just email our prescription nurses and they will help answer your questions.</p><p>After you pick up your oral or topical prescription from the pharmacy, look for the number of refills designated on the bottle/label by your medical provider. If you have refills left, just call the pharmacy to get another month&#39;s supply of the pills or topical.</p><p>Once there are no more refills left, you will need to complete a follow-up consultation with your Agency provider to receive a prescription refill. This is so your medical provider can assess your progress and note any side effects you may be having.</p><p><br></p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Some Agency patients receive oral or topical prescriptions in addition to their Agency topical formula(s). This is determined on a case-by-case basis between...","metaKeywords":"prescription","Agency","provider","topical","pharmacy","nurses","will","refills","receive","oral","dermatology","local","can","account","metaTitle":"","lang":"en_us","slug":"miscellaneous-prescriptions-(pills-andor-topicals)","draftSlug":null,"hash":"HJkzV2d3O","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T17:00:00.273Z","createdAt":"2023-07-27T20:09:16.617Z","href":"/en_us/miscellaneous-prescriptions-(pills-andor-topicals)-HJkzV2d3O","tags":,"knowledgeBases":,"scope":"public"},{"id":"64c2d5949f34c946604c1eb2","articleId":"60db33ffdd073a0012004cd8","title":"Pharmacy basics","body":"<p>To prevent delays in your prescription:</p><ul><li>We require your full legal name and correct date of birth in order to submit the prescription into your pharmacy.</li><li>The pharmacy will <strong>not</strong> contact you unless you are an established patient and signed up to receive pharmacy notifications. Therefore, please contact the pharmacy before you make the trip to make sure the medication is ready for pickup, if you&rsquo;ve opted for a local pharmacy.</li><li>For InnovaScript customers, please contact InnovaScript directly (877-261-5101) for the fastest response.&nbsp;</li><li>Local pharmacy selections must be in the same state that your medical provider is licensed in.</li></ul>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"To prevent delays in your prescription:   We require your full legal name and correct date of birth in order to submit the prescription into your pharmacy.  ...","metaKeywords":"pharmacy","require","order","prescription","will","contact","make","state","prevent","delays","prescription:","full","legal","name","metaTitle":"","lang":"en_us","slug":"pharmacy-basics","draftSlug":null,"hash":"H1wE3O2u","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T16:59:59.348Z","createdAt":"2023-07-27T20:37:40.419Z","href":"/en_us/pharmacy-basics-H1wE3O2u","tags":,"knowledgeBases":,"scope":"public"},{"id":"67ddc88f744a1754b9c85c4f","articleId":"60db340fcbef0e00136af922","title":"Troubleshooting","body":"<p>In some cases, Agency&rsquo;s registered nurse may submit a prescription to be filled at your preferred pharmacy. A prescription may take a few hours to be filled.</p><p>We must have your correct legal name and date of birth to phone in a prescription. If you&rsquo;ve given us a nickname or incorrect date of birth, this may cause confusion at the pharmacy and delay your prescription from being processed and filled. Please make sure to provide the same legal name that you use for your pharmacy or prescription insurance.</p><p>If you&rsquo;re a <strong>regular patient&nbsp;</strong>at your selected pharmacy and you&rsquo;ve signed up for text, email, or phone call notifications, your pharmacy will contact you when your prescription is ready for pickup.&nbsp;</p><p>If you&rsquo;re a <strong>new patient</strong> at your selected pharmacy, the pharmacy won&#39;t notify you when your prescription is ready for pickup. It&rsquo;s likely that the pharmacy requires additional information from you (address, allergies, prescription insurance card, etc.) to create a new patient profile. Once you&rsquo;re an official patient at this pharmacy, you can sign up for notifications over text, email, and phone. At times, the pharmacy will take your new patient information over the phone, but typically, they like to receive this information in person.</p><p>If you&rsquo;ve opted for InnovaScript as your pharmacy please call InnovaScripts directly at (877) 261-5101 to process payment and arrange shipping. Representatives are available to take your call Monday-Friday, 9am-5pm ET.&nbsp;</p><h3>What if you think your pharmacy never received the prescription?</h3><p id\"isPasted\">If you&rsquo;re using a local pharmacy, did you try to pick it up much later? The pharmacy typically keeps prescriptions in the &ldquo;patient pickup area&rdquo; for 7-14 days; after that period of time, the prescription gets put back on the shelf. So if you show up to pick up your prescription much later than it was called in, it might not be in the &ldquo;patient pickup area.&rdquo; Ask the pharmacy staff to look for a &ldquo;prescription on file&rdquo; for you. The pharmacy staff can then find your prescription in their computer system and fill it while you wait.</p><p>If you&rsquo;re using InnovaScript, please contact InnovaScript directly by calling toll-free at 877-261-5101. Representatives are available Monday-Friday 9am-5pm ET.</p><h3>Did you give us the wrong information?</h3><p>If you&rsquo;ve given us a nickname or incorrect date of birth, this may cause confusion at the pharmacy and delay your prescription from being filled. Please make sure you&rsquo;ve given us your full legal name, the same one that you use for your pharmacy or prescription insurance. Most likely, your pharmacy created a second profile with your non-legal name and/or incorrect date of birth.</p><h3>Was there a glitch?</h3><p>It happens &mdash; sometimes there&rsquo;s a glitch, and the pharmacy never receives the prescription. If you think this has happened, email our prescription nurses (<a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a>) and the team will contact your pharmacy directly.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"In some cases, one of Agency&rsquo;s registered nurses may submit a prescription to be filled at your local pharmacy. A prescription may take a few hours to ...","metaKeywords":"pharmacy","prescription","may","filled","date","you&rsquo;ve","us","patient","not","legal","name","phone","given","incorrect","metaTitle":"","lang":"en_us","slug":"troubleshooting","draftSlug":null,"hash":"r1OfV3d2_","publishedAt":"2025-03-21T20:14:35.234Z","updatedAt":"2025-03-21T20:14:35.448Z","createdAt":"2025-03-21T20:14:07.816Z","href":"/en_us/troubleshooting-r1OfV3d2_","tags":,"knowledgeBases":,"scope":"public"},{"id":"64c2dd0df8d17a5a1eba90ef","articleId":"60db33f9362d8a0013f33a67","title":"Doxycycline - cost","body":"<p>The cost of prescription medication outside of Agency depends on your insurance status. Please find more information about your specific situation below:</p><ol><li>&quot;I have commercial insurance&quot; (examples: Aetna, BCBS, United Health Care, Cigna, etc.)</li><li><a href\"https://support.withagency.com/en_us/if-you-have-insurance-B1UbN3O2d\"><u>&quot;I have government state-funded Medicaid insurance&quot;</u></a></li><li><a href\"https://support.withagency.com/en_us/if-you-have-insurance-B1UbN3O2d\"><u>&quot;I have Kaiser&quot;</u></a></li><li><a href\"https://support.withagency.com/en_us/if-you-don't-have-insurance-SJJ0Q2O2O\"><u>&quot;I don&#39;t have insurance&quot;</u></a></li></ol><p>If you have commercial insurance (#1), it is not necessary to contact our nurses. We will assume all patients have commercial insurance and submit &quot;doxycycline best covered/preferred on our patient&#39;s insurance plan&quot; &nbsp;if you have selected that your medication be sent to a local pharmacy. Please make sure your local pharmacy has your up-to-date health insurance card to process your prescription.</p><p id\"isPasted\">If you have commercial insurance (#1), you may select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home.</p><p>Doxycycline cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li>100mg, once daily for 60 days: $16.86</li><li>100mg, twice daily for 60 days: $25.73</li></ol><p>If you do not have commercial insurance (#2, #3, or #4), you may also opt to purchase your prescription through the mail-order pharmacy, InnovaScript. For other options, please contact our nurses at <a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a> with the required information after reading the information in the corresponding link.&nbsp;</p><h3>Will your insurance cover it?</h3><p>We recommend contacting your local pharmacy. Most prescription insurance plans cover generic doxycycline with a minimum or no co-pay when using a local pharmacy. But because, every insurance plan is different, we can&#39;t know your plan&rsquo;s specific prescription coverage benefits. You can ask your local pharmacy to share the cost of your doxycycline once they&rsquo;ve processed your prescription through your insurance plan. The pharmacy just needs your current prescription insurance card information to provide your out-of-pocket co-pay cost.&nbsp;<span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Please note that InnovaScript is a cash-only option and does not take insurance.</span></p><h3>Does the co-pay seem expensive?</h3><p>If the co-pay seems expensive (over $30 to $50), ask your pharmacist if cheaper doxycycline forms or brands are an option. Though we specify &ldquo;the preferred doxycycline on our patient&rsquo;s prescription insurance plan,&rdquo; the pharmacy might dispense a more expensive option. Feel free to email our nurse for help (<a href\"mailto:rxnurse@withagency.com\">rxnurse@withagency.com</a>) or ask the pharmacy to call our nurse to change your prescription to the least expensive option.</p><h3>Are there cheaper generic options?</h3><p>We submit &nbsp;&quot;generic doxycycline 100 mg capsules or tablets, whichever version is preferred and best covered on our patient&#39;s insurance plan&quot; with the hope that your pharmacist checks the best covered for you. If your co-pay seems high, please ask your pharmacist to try all the doxycycline options. This sometimes brings the cost down significantly.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"The cost of prescription medication outside of Agency depends on your insurance status. Please find more information about your specific situation below:   \"...","metaKeywords":"insurance","prescription","pharmacy","doxycycline","co-pay","cost","information","\"I","commercial","ask","insurance\"","best","expensive","pharmacist","metaTitle":"","lang":"en_us","slug":"cost-of-doxycycline","draftSlug":null,"hash":"BJbWN2d2O","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T16:59:59.260Z","createdAt":"2023-07-27T21:09:33.251Z","href":"/en_us/cost-of-doxycycline-BJbWN2d2O","tags":,"knowledgeBases":,"scope":"public"},{"id":"64c2d3a8c0f9c166dbd3c1d0","articleId":"60db33fd6ea01200139e28c3","title":"Doxycycline - if you have insurance","body":"<h3>Kaiser insurance</h3><h4>Kaiser won&rsquo;t cover your prescription</h4><p>Kaiser will not cover the cost of your doxycycline prescription because our medical providers are not Kaiser providers nor referred from your Kaiser provider.&nbsp;</p><p>However, you have four options:&nbsp;</p><p id\"isPasted\">1. <span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">Select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home.</span></p><p>Doxycycline cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li>100mg, once daily for 60 days: $16.86</li><li>100mg, twice daily for 60 days: $25.73</li></ol><p>2. Pay Kaiser&rsquo;s cash price at your preferred Kaiser pharmacy. &nbsp;The cost is approximately $17.00 for a 30-day supply. &nbsp;Please email our RN Prescription Team immediately and provide the following information:</p><ol><li>your Kaiser member number</li><li>Kaiser pharmacy phone number&nbsp;</li><li>Kaiser pharmacy address</li></ol><p>3. Some pharmacies will accept a GoodRx coupon and permit you to pay the coupon cash price. Please see the the article &ldquo;<a href\"https://kst.mr/HJBvNUei2\">If you don&rsquo;t have insurance</a>&rdquo; to learn more about these options.</p><p>4. Discuss the doxycycline with your in-person Kaiser provider.</p><h3>Medicaid insurance</h3><h4>Medicaid rules and regulations vary vastly from state to state.</h4><p>Most states will only cover prescriptions if your provider is a licensed Medicaid provider in your state. If this is the case, then the cost of your prescription won&rsquo;t be covered since our medical providers aren&rsquo;t licensed Medicaid providers.</p><p>Doxycycline coverage varies depending on your state. Some states cover it, some states cover only an &ldquo;emergency supply&rdquo; (10-14 days) and some states don&rsquo;t cover it at all. If your state only covers a short supply or none at all, you have the option of discussing prescribing an oral antibiotic treatment with your in-person Medicaid provider.</p><p>You may also select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home. Or, some pharmacies will accept a GoodRx coupon and permit you to pay the coupon cash price if your Medicaid will not cover the cost. Please see the article &ldquo; <a href\"https://support.withagency.com/en_us/if-you-don't-have-insurance-SJJ0Q2O2O\"><u>If you don&rsquo;t have insurance</u></a>&rdquo;&nbsp;<span style\"background-color: rgba(0, 0, 0, 0); font-weight: var(--font-weight-normal,400);\">to learn more about these options.&nbsp;</span></p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Kaiser insurance  Kaiser won&rsquo;t cover your prescription  Kaiser will not cover the cost of your doxycycline prescription because our medical providers a...","metaKeywords":"Kaiser","cover","Medicaid","state","will","cost","providers","cash","pharmacy","provider","GoodRx","coupon","states","insurance","metaTitle":"","lang":"en_us","slug":"if-you-have-insurance","draftSlug":null,"hash":"B1UbN3O2d","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T16:59:59.251Z","createdAt":"2023-07-27T20:29:28.407Z","href":"/en_us/if-you-have-insurance-B1UbN3O2d","tags":,"knowledgeBases":,"scope":"public"},{"id":"67ddc8b9f5facb2437e950c7","articleId":"60db33c6cbef0e00136af746","title":"Doxycycline - if you don't have insurance","body":"<p>Without prescription insurance coverage, generic doxycycline&rsquo;s cash price is approximately $80-$100 depending on the pharmacy. Fortunately, InnovaScript and GoodRx is a more affordable option for those without (or even with) insurance.</p><h3>What is InnovaScript?</h3><p id\"isPasted\">InnovaScript is a mail-order pharmacy that dispenses authorized prescription medications directly to your home. We are happy to offer this convenient option that does not require insurance. ** Please note that you do not need to visit InnovaScript&rsquo;s website to create an account **.&nbsp;</p><p>If you are interested, type InnovaScript (city, state, phone: Indiana, PA, 877-261-5101) as your preferred Pharmacy when prompted after your provider prescribes an oral medication. Once the prescription is submitted, you will need to call InnovaScripts directly at (877) 261-5101 to process payment and arrange shipping. &nbsp;Representatives are available to take your call Monday-Friday, 9am-5pm ET.&nbsp;</p><p><br></p><h3>What is the cost?</h3><p id\"isPasted\">The price of prescriptions will depend on the specific medication and amount prescribed.</p><p>Doxycycline cash price through InnovaScript:</p><ul><li>100mg, once daily for 60 days: $16.86</li><li>100mg, twice daily for 60 days: $25.73</li></ul><h3>Can I use InnovaScript if I have insurance?</h3><p>Yes! However please note that InnovaScript is a cash-only option and does not take insurance.</p><h3>What does shipping look like for InnovaScript?</h3><p id\"isPasted\">Please allow our prescription nurses 24-48 hours to submit your prescription to InnovaScript. &nbsp;Once the prescription order has been received by InnovaScript, prescriptions received Monday through Friday prior to 2pm EST will typically ship the same day. Your prescription will not be shipped until payment is received. If the prescription does not ship the same day, it will go out on the next business day.</p><p>InnovaScript utilizes the most cost-effective shipping rates for its customers, and typical shipping time is 3-5 days. For an additional charge, InnovaScript can provide expedited or overnight shipping if requested (please contact InnovaScript directly to request this).</p><h3><br>Where can I find support or ask questions about InnovaScript?</h3><p id\"isPasted\">You may contact our prescription nurses at <a data-fr-linked\"true\" href\"mailto:Rxnurse@withagency.com\">Rxnurse@withagency.com</a> with questions.</p><p>For additional questions, please reach out to InnovaScript directly at their toll-free number (877-261-5101) for the fastest response. Representatives are available Monday-Friday 9am-5pm ET.<br><br></p><h3>What is GoodRx?</h3><p>GoodRx is a free price comparison resource that helps patients find the lowest prescription prices at their local pharmacies.&nbsp;</p><h3>Is GoodRx free?</h3><p>GoodRx is free for anyone to use. You do not need to register or sign up in order to use the GoodRx coupons listed on <a href\"https://goodrx.com/?ccustomerservice_goodrxhelpcenter\"><u>goodrx.com</u></a>.</p><h3>Where can I use GoodRx?</h3><p>GoodRx coupons are accepted at most retail pharmacies, such as CVS, Walgreens, Kroger, Rite Aid, Costco, Walmart, King Sooper, Safeway, Frys, HEB, VONS, Raley&rsquo;s, and more. They are not accepted at InnovaScript.</p><h3>Can I reuse my coupon? Do they expire?</h3><p>GoodRx coupons do not expire; you can use and reuse the coupons as often as you like. To make sure you get the best price, we recommend providing your pharmacist with a new coupon each time you fill your prescription.</p><h3>Can I use GoodRx if I have insurance?</h3><p>Please call your pharmacy before we submit your prescription and ask them if they will accept a GoodRx coupon. Typically, small independent pharmacies will not accept a GoodRx coupon. That said, many small independent pharmacies offer a low cash price on doxycycline (comparable to or better than a GoodRx coupon).</p><p>Most neighborhood pharmacy chains such as CVS, Walmart, Walgreens will accept a GoodRx coupon.</p><p>If you have Medicaid/Medicare insurance and the doxycycline prescription is not covered under your Agency medical provider, please call your pharmacy and ask if they are willing to accept a GoodRx coupon and permit you to pay the GoodRx coupon cash price. Some pharmacies will accept the GoodRx coupon. Some pharmacies, though, will say &quot;no, it must be prescribed by the patient&#39;s in-person Medicaid provider.&quot;</p><h3>How do I find a coupon?</h3><p>Email our prescription nurses at <a href\"mailto:rxnurse@withagency.com\"><u>rxnurse@withagency.com</u></a> and let them know &ldquo;I want to use a goodrx.com coupon.&rdquo; They will email you back and attach the best GoodRx coupon deal for generic doxycycline to use at the pharmacy you have entered in your <a href\"https://app.withagency.com/dashboard/account/pharmacy\"><u>pharmacy profile</u></a>.</p><h3>What is the estimated cash price for generic doxycycline using the GoodRx coupon?</h3><p>Prices for generic doxycycline typically range between $13-$25, depending on the pharmacy. Our prescription nurses are great at finding the best deals!</p><h3>How does the coupon work at my pharmacy?</h3><p>Print the coupon out or have the coupon open on your smartphone and show it to your pharmacist. The pharmacist processes the numbers of the coupon so that you will pay the cash price listed on the coupon.&nbsp;</p><h3>What if I am having an issue at the pharmacy?</h3><p>The prices listed on GoodRx are updated frequently and are generally very accurate, but if you experience an issue with a price at your pharmacy, please give GoodRx a call at 1-855-268-2822 (Monday-Sunday, 8AM-7PM CT). The GoodRx advocates are always happy to help, and can typically resolve most issues while you&rsquo;re in the pharmacy.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Without prescription insurance coverage, generic doxycycline&rsquo;s cash price is approximately $80-$100 depending on the pharmacy. Fortunately, GoodRx is a...","metaKeywords":"GoodRx","coupon","pharmacy","prescription","price","use","will","cash","accept","doxycycline","generic","not","coupons","insurance","metaTitle":"","lang":"en_us","slug":"if-you-don't-have-insurance","draftSlug":null,"hash":"SJJ0Q2O2O","publishedAt":"2025-03-21T20:15:29.859Z","updatedAt":"2025-03-21T20:15:30.078Z","createdAt":"2025-03-21T20:14:49.379Z","href":"/en_us/if-you-don't-have-insurance-SJJ0Q2O2O","tags":,"knowledgeBases":,"scope":"public"},{"id":"67d337f40982263aceaa1164","articleId":"64c7d4b2b373218ff4521fd0","title":"Innova","body":"<h3>What is InnovaScript?</h3><p id\"isPasted\">InnovaScript is a mail-order pharmacy that dispenses authorized prescription medications directly to your home. We are happy to offer this convenient option that does not require insurance. ** Please note that you do not need to visit InnovaScript&#39;s website to create an account **.&nbsp;</p><p>If you are interested, type InnovaScript (city, state, phone: Indiana, PA, 877-261-5101) as your preferred Pharmacy when prompted after your provider prescribes an oral medication. Once the prescription is submitted, you will need to call InnovaScripts directly at (877) 261-5101 to process payment and arrange shipping. &nbsp;Representatives are available to take your call Monday-Friday, 9am-5pm ET.</p><h3>What is the cost?</h3><p id\"isPasted\">The price of prescriptions will depend on the specific medication and amount prescribed.</p><p>Doxycycline cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li>100mg, once daily for 60 days: $16.86</li><li>100mg, twice daily for 60 days: $25.73</li></ol><p>Spironolactone cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li id\"isPasted\">25mg, once daily for 90 days: $18.27</li><li>25mg, twice daily for 90 days: $25.73</li><li>50mg, once daily for 90 days: $20.26</li><li>50mg, twice daily for 90 days: $31.50</li><li>75mg, once daily for 90 days: 25.87</li><li>100mg, once daily for 90 days: $23.19</li></ol><h3>Can I use InnovaScript if I have insurance?</h3><p>Yes! However please note that InnovaScript is a cash-only option and does not take insurance.</p><h3>What does shipping look like for InnovaScript?</h3><p id\"isPasted\">Please allow our prescription nurses 24-48 hours to submit your prescription to InnovaScript. &nbsp;Once the prescription order has been received by InnovaScript, prescriptions received Monday through Friday prior to 2pm EST will typically ship the same day. If the prescription does not ship the same day, it will go out on the next business day.</p><p>InnovaScript utilizes the most cost-effective shipping rates for its customers, and typical shipping time is 3-5 days. For an additional charge, InnovaScript can provide expedited or overnight shipping if requested (please contact InnovaScript directly to request this).</p><h3>Where can I find support or ask questions about InnovaScript?</h3><p id\"isPasted\">You may find answers to your questions on InnovaScript&rsquo;s website (<a data-fr-linked\"true\" href\"https://www.innovascript.com/\">https://www.innovascript.com/</a>).&nbsp;</p><p>For additional questions, please reach out to InnovaScript directly at their toll-free number (877-261-5101) for the fastest response. Representatives are available Monday-Friday 9am-5pm ET.&nbsp;</p><p>You may also contact our prescription nurses at <a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\">rxnurse@withagency.com</a> with questions.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b8ba7ea80013f4c199","metaDescription":"What is InnovaScript","metaKeywords":"InnovaScript","metaTitle":"","lang":"en_us","slug":"innova","draftSlug":null,"hash":"rJchV8ron","publishedAt":"2025-03-13T19:55:03.812Z","updatedAt":"2025-03-13T19:55:04.003Z","createdAt":"2025-03-13T19:54:28.020Z","href":"/en_us/innova-rJchV8ron","tags":,"knowledgeBases":,"scope":"public"},{"id":"64c7d8242719a4dd778f9594","articleId":"64c7d8242719a416ce8f9593","title":"Spironolactone - cost","body":"<p>The cost of prescription medication outside of Agency may depend on your insurance status. Please find more information about your specific situation below:</p><ol><li id\"isPasted\">&quot;I have commercial insurance&quot; (examples: Aetna, BCBS, United Health Care, Cigna, etc.)</li><li>&quot;I have government state-funded Medicaid insurance&quot;</li><li>&quot;I have Kaiser&quot;</li><li>&quot;I don&#39;t have insurance&quot;</li></ol><p id\"isPasted\">If you have commercial insurance (#1), it is not necessary to contact our nurses. Please make sure your local pharmacy has your up-to-date health insurance card to process your prescription.&nbsp;</p><p>If you have commercial insurance (#1), you may select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home.</p><p>Spironolactone cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li id\"isPasted\">25mg, once daily for 90 days: $18.27</li><li>25mg, twice daily for 90 days: $25.73</li><li>50mg, once daily for 90 days: $20.26</li><li>50mg, twice daily for 90 days: $31.50</li><li>75mg, once daily for 90 days: 25.87</li><li>100mg, once daily for 90 days: $23.19</li></ol><p>If you do not have commercial insurance (#2, #3, or #4), you may also opt to purchase your prescription through the mail-order pharmacy, InnovaScript. For other options, please contact our nurses at <a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a> with the required information after reading the information in the corresponding link.&nbsp;</p><h3>Will your insurance cover it?</h3><p>We recommend contacting your local pharmacy. Most prescription insurance plans cover spironolactone &nbsp;with a minimum &nbsp;co-pay. &nbsp;But because every insurance plan is different, we can&rsquo;t know your specific plan&rsquo;s prescription coverage benefits. You can ask your local pharmacy to share the cost of your spironolactone &nbsp;once they&rsquo;ve processed your prescription through your insurance plan. The pharmacy just needs your current prescription insurance card information to provide your out of pocket co-pay cost. Please note that InnovaScript is a cash-only option and does not take insurance.</p><h3>Does the co-pay seem expensive?</h3><p>If the co-pay seems expensive (over $25), &nbsp;feel free to email our nurse for help (<a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a>).</p><h3>Are there cheaper generic options?</h3><p>We submit your prescription as &ldquo;generic spironolactone&rdquo;. If your co-pay seems high, please email our nurse (<a data-fr-linked\"true\" href\"mailto:Rxnurse@withagency.com\" id\"isPasted\">Rxnurse@withagency.com</a>). &nbsp;</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b8ba7ea80013f4c199","metaDescription":"The cost of prescription medication outside of Agency may depend on your insurance status Please find more information about your specific situation below","metaKeywords":"cost","prescription","medication","outside","Agency","may","depend","insurance","status","Please","find","information","specific","situation","metaTitle":"","lang":"en_us","slug":"spironolactone-cost","draftSlug":null,"hash":"ByaQu8Bon","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T16:59:59.311Z","createdAt":"2023-07-31T15:49:56.911Z","href":"/en_us/spironolactone-cost-ByaQu8Bon","tags":,"knowledgeBases":,"scope":"public"},{"id":"64c7d6275fc43f06dca19cf3","articleId":"64c7d6275fc43f0da6a19cf2","title":"Spironolactone - if you have insurance","body":"<h1>Kaiser insurance</h1><h3>Kaiser won&rsquo;t cover your prescription</h3><p id\"isPasted\">Kaiser will not cover the cost of your &nbsp;spironolactone prescription because our medical providers are not Kaiser providers nor referred from your Kaiser provider.&nbsp;</p><p>However, you have four options:&nbsp;</p><p>1. Select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home.</p><p>Spironolactone cash price through InnovaScript:</p><ol style\"list-style-type: lower-alpha;\"><li id\"isPasted\">25mg, once daily for 90 days: $18.27</li><li>25mg, twice daily for 90 days: $25.73</li><li>50mg, once daily for 90 days: $20.26</li><li>50mg, twice daily for 90 days: $31.50</li><li>75mg, once daily for 90 days: 25.87</li><li>100mg, once daily for 90 days: $23.19</li></ol><p>2. Pay Kaiser&rsquo;s cash price at your preferred Kaiser pharmacy. However, you won&rsquo;t know the cash price until Kaiser receives the prescription. Please email our RN Prescription Team immediately and provide the following information:</p><ol style\"list-style-type: lower-alpha;\"><li id\"isPasted\">your Kaiser member number</li><li>Kaiser pharmacy phone number&nbsp;</li><li>Kaiser pharmacy address</li></ol><p>3. Some pharmacies will accept a GoodRx coupon and permit you to pay the coupon cash price. Please see the article &ldquo;Spironolactone - If you don&rsquo;t have insurance&rdquo; to learn more about these options.</p><p>4. Discuss the spironolactone with your in-person Kaiser provider.</p><h1>Medicaid insurance</h1><h3>Medicaid rules and regulations vary vastly depending on the state.</h3><p id\"isPasted\">Most states will only cover prescriptions if your provider is a licensed Medicaid provider in your state. If this is the case, then the cost of your prescription won&rsquo;t be covered, since our providers aren&rsquo;t licensed Medicaid providers.</p><p>Spironolactone coverage varies depending on your state and we have no way of knowing if your prescription will be covered. If your prescription is not covered, you have the option of discussing spironolactone with your in-person Medicaid provider.&nbsp;</p><p>You may also select InnovaScript as your preferred pharmacy to purchase the prescription and get it mailed directly to your home. Or, some pharmacies will accept a GoodRx coupon and permit you to pay the coupon cash price if your Medicaid will not cover the cost. Please see the article &ldquo;Spironolactone - If you don&rsquo;t have insurance&rdquo; to learn more about these options.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b8ba7ea80013f4c199","metaDescription":"Kaiser insurance","metaKeywords":"Kaiser","insurance","metaTitle":"","lang":"en_us","slug":"spironolactone-if-you-have-insurance","draftSlug":null,"hash":"H1kNLUBo3","publishedAt":"2023-08-01T17:00:00.000Z","updatedAt":"2023-08-01T16:59:59.356Z","createdAt":"2023-07-31T15:41:27.303Z","href":"/en_us/spironolactone-if-you-have-insurance-H1kNLUBo3","tags":,"knowledgeBases":,"scope":"public"},{"id":"67ddc8fa744a1754b9c86cd8","articleId":"64c7d974bd0e063453158641","title":"Spironolactone - if you don’t have insurance","body":"<p>Without prescription insurance coverage, generic spironolactone &nbsp;cash price may cost over $40-$50 &nbsp;depending on the pharmacy. Fortunately, InnovaScript and GoodRx may be better options for those without (or even with) insurance.</p><h3>What is InnovaScript?</h3><p id\"isPasted\">InnovaScript is a mail-order pharmacy that dispenses authorized prescription medications directly to your home. We are happy to offer this convenient option that does not require insurance. ** Please note that you do not need to visit InnovaScript&rsquo;s website to create an account **.&nbsp;</p><p>If you are interested, type InnovaScript (city, state, phone: Indiana, PA, 877-261-5101) as your preferred Pharmacy when prompted after your provider prescribes an oral medication. Once the prescription is submitted, you will need to call InnovaScripts directly at (877) 261-5101 to process payment and arrange shipping. &nbsp;Representatives are available to take your call Monday-Friday, 9am-5pm ET.</p><p><br></p><h3>What is the cost?</h3><p id\"isPasted\">The price of prescriptions will depend on the specific medication and amount prescribed.</p><p>Spironolactone cash price through InnovaScript:</p><ul><li id\"isPasted\">25mg, once daily for 90 days: $18.27</li><li>25mg, twice daily for 90 days: $25.73</li><li>50mg, once daily for 90 days: $20.26</li><li>50mg, twice daily for 90 days: $31.50</li><li>75mg, once daily for 90 days: 25.87</li><li>100mg, once daily for 90 days: $23.19</li></ul><h3>Can I use InnovaScript if I have insurance?</h3><p>Yes! However please note that InnovaScript is a cash-only option and does not take insurance.</p><h3>What does shipping look like for InnovaScript?</h3><p id\"isPasted\">Please allow our prescription nurses 24-48 hours to submit your prescription to InnovaScript. &nbsp;Once the prescription order has been received by InnovaScript, prescriptions received Monday through Friday prior to 2pm EST will typically ship the same day. Your prescription will not be shipped until payment is received. If the prescription does not ship the same day, it will go out on the next business day.</p><p>InnovaScript utilizes the most cost-effective shipping rates for its customers, and typical shipping time is 3-5 days. For an additional charge, InnovaScript can provide expedited or overnight shipping if requested (please contact InnovaScript directly to request this).</p><h3>Where can I find support or ask questions about InnovaScript?</h3><p id\"isPasted\">You may contact our prescription nurses at <a data-fr-linked\"true\" href\"mailto:Rxnurse@withagency.com\">Rxnurse@withagency.com</a> with questions.</p><p>For additional questions, please reach out to InnovaScript directly at their toll-free number (877-261-5101) for the fastest response. Representatives are available Monday-Friday 9am-5pm ET.</p><p><br></p><h3>What is GoodRx?</h3><p>GoodRx is a free price comparison resource that helps patients find the lowest prescription prices at their local pharmacies.&nbsp;</p><h3>Is GoodRx free?</h3><p>GoodRx is free for anyone to use. You do not need to register or sign up in order to use the GoodRx coupons listed on goodrx.com.</p><h3>Where can I use GoodRx?</h3><p>GoodRx coupons are accepted at most retail pharmacies, such as CVS, Walgreens, Kroger, Rite Aid, Costco, Walmart, King Sooper, Safeway, Frys, HEB, VONS, Raley&rsquo;s and more. They are not accepted at InnovaScript.</p><h3>Can I reuse my coupon? Do they expire?</h3><p>GoodRx coupons do not expire; you can use and reuse the coupons as often as you like. To make sure you get the best price, we recommend providing your pharmacist with a new coupon each time you fill your prescription.</p><h3>Can I use GoodRx if I have insurance?</h3><p id\"isPasted\">Please call your pharmacy before we submit your prescription and ask them if they will accept a GoodRx coupon. Typically, small independent pharmacies will not accept a GoodRx coupon. That said, many small independent pharmacies offer a low cash price on spironolactone (comparable to or better than a GoodRx coupon).</p><p>Most neighborhood pharmacy chains such as CVS, Walmart, Walgreens will accept a GoodRx coupon.</p><p>If you have Medicaid/Medicare insurance and the doxycycline prescription is not covered under your Agency medical provider, please call your pharmacy and ask if they are willing to accept a GoodRx coupon and permit you to pay the GoodRx coupon cash price. Some pharmacies will accept the GoodRx coupon. Some pharmacies, though, will say &quot;no, it must be prescribed by the patient&#39;s in-person Medicaid provider.&quot;</p><h3>How do I find a coupon?</h3><p>Email our prescription nurses &nbsp;at <a data-fr-linked\"true\" href\"mailto:rxnurse@withagency.com\" id\"isPasted\">rxnurse@withagency.com</a> and let them know &ldquo;I want to use a goodrx.com coupon.&rdquo; They will email you back and attach the best GoodRx coupon deal for generic spironolactone to use at the pharmacy you have entered in your pharmacy profile.</p><h3>What is the estimated cash price for generic doxycycline using the GoodRx coupon?</h3><p>Prices for generic spironolactone typically range between $13-$40, depending on the pharmacy. Our prescription nurses are great at finding the best deals!</p><h3>How does the coupon work at my pharmacy?</h3><p>Print the coupon out or have the coupon open on your smartphone and show it to your pharmacist. The pharmacist processes the numbers off the coupon so that you will pay the cash price listed on the coupon.&nbsp;</p><h3>What if I am having an issue at the pharmacy?</h3><p>The prices listed on GoodRx are updated frequently and are generally very accurate, but if you experience an issue with a price at your pharmacy, please give GoodRx a call at 1-855-268-2822 (Monday-Sunday, 8AM-7PM CT). The GoodRx advocates are always happy to help, and can typically resolve most issues while you&rsquo;re in the pharmacy.</p>","categories":{"id":"60db33b8ba7ea80013f4c199","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33b8ba7ea80013f4c199","metaDescription":"Without prescription insurance coverage generic spironolactone  cash price may cost over 4050  depending on the pharmacy Fortunately InnovaScript and Good","metaKeywords":"insurance","may","4050","Without","prescription","coverage","generic","spironolactone","cash","price","cost","depending","pharmacy","Fortunately","metaTitle":"","lang":"en_us","slug":"spironolactone-if-you-don-t-have-insurance","draftSlug":null,"hash":"SJnOKLSjh","publishedAt":"2025-03-21T20:16:28.958Z","updatedAt":"2025-03-21T20:16:29.186Z","createdAt":"2025-03-21T20:15:54.374Z","href":"/en_us/spironolactone-if-you-don-t-have-insurance-SJnOKLSjh","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33baba7ea80013f4c19f","title":"FAQs","parent":"60b6af7293ce9f001221fe44","slug":"faqs","hash":"Byfp72_nO","description":"Check out this page for additional information","disabled":false,"updatedAt":"2024-07-30T15:57:05.162Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/faqs-Byfp72_nO","children":,"articles":{"id":"6685aea13305496cdd129321","articleId":"60db33c2a0d8f500127d9488","title":"Curology versus Agency?","body":"<p>Agency is a brand for personalized, future-defining skincare that evolves with your unique needs and goals over time. We know that, while the introduction of Agency is exciting, it may also stir up some questions&mdash;especially if you&rsquo;re a current or past Curology customer. We&rsquo;ve outlined some answers below that we hope will help you better understand the difference between both brands and how you can continue your skincare journey with the right support you need.&nbsp;</p><p><br></p><h3>What is the difference between Curology and Agency?</h3><p><a href\"https://withagency.com/\">Agency</a> is a new personalized anti-aging skincare brand, brought to you by the team at Curology. Although we share the same network of providers and skincare facilities, we are separate brands with different skincare focuses.</p><p>While both brands offer customized formulas, Agency formulas contain four active ingredients each, which is one more active ingredient compared to the Curology formulas.. Curology&rsquo;s ingredients are compounded together to target acne skin concerns, while our Agency personalized formulas are designed to treat signs of aging, like texture, wrinkles, fine lines, and more.&nbsp;</p><p>Additionally, a key feature of Agency is that you can gently increase the strength of your <a href\"https://withagency.com/products/future-formula\">Future Formula</a> over time by completing <a href\"https://support.withagency.com/articles/-rJqV2O3_\">check-ins</a> before every shipment. Your dedicated provider will work with you to get to the right strength over time, depending on your goals and how your skin responds.&nbsp;</p><p><br></p><hr><h3><br></h3><h3>Why do I have to choose between the brands?</h3><p id\"isPasted\">As our two brands share a medical practice, we need to have all your medical information in one place (one account). This ensures that your dermatology provider can be fully dedicated to your skincare journey&mdash;from the active ingredients in your formula, to how your skin responds to treatment along the way.&nbsp;</p><p>We believe the best care is continuous&mdash;which is why, if you&rsquo;d like to try the other brand, you can go through our transfer process and your licensed dermatology provider comes with you. Whether you&rsquo;re using Curology for acne or Agency for anti-aging skincare, we ensure each dermatology provider is equipped with extensive research and training to best care for your skin.&nbsp;</p><p><br></p><h3>Is there an age requirement?</h3><div>We are currently accepting patients who are age 18 and above. Our formulas are best tailored to those with aging skin and want to focus more so on anti-aging concerns. If you are below the age of 18, we may not be the right fit for your individualized skincare journey.</div><p><br></p><h3>How do I transfer from Curology to Agency?</h3><p id\"isPasted\">Our goal is to help make the transfer as easy as possible.</p><p>&nbsp;If you&rsquo;d like to transfer brands, please message your provider and they can start the process for you. Note: you must be subscribed in order to go through the transfer process.</p><p>For any questions about this, please send an email to our Success Team. We can be reached through the Contact Us/Help pop-up on your Agency dashboard or by emailing us at <a data-fr-linked\"true\" href\"mailto:hello@withagency.com\">hello@withagency.com</a>.</p><p><br></p><h3>Does Agency test on animals?</h3><p>Absolutely not. Agency is 100% cruelty-free and not tested on animals. We&rsquo;re Leaping Bunny certified.</p><p><br></p><h3>Do any of Agency&rsquo;s products contain any animal-derived ingredients?</h3><p>No. Agency products are completely vegan.</p><p><br></p><h3>We&rsquo;re here for you</h3><p>We understand that choosing (and switching to) a new skincare brand is a big deal, and we want to make sure you feel supported all the way. For additional information, don&rsquo;t hesitate to reach out to our <a href\"mailto:hello@withagency.com\"><u>Success Team</u></a>. We&rsquo;re excited to accompany you on your skincare journey&mdash;today and tomorrow.</p>","categories":{"id":"60db33baba7ea80013f4c19f","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"Agency is a new brand for custom, future-defining skincare that evolves with your unique needs and goals over time. 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Agency is prescription medication, so your legal name is required to receive treatment.</p><p>While you cannot update this information on your own, our Success Team is happy to help. Simply <a href\"mailto:hello@withagency.com\"><u>email our team</u></a> from the email associated with your account to start the process.</p>","categories":{"id":"60db33baba7ea80013f4c19f","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":"60db33baba7ea80013f4c19f","metaDescription":"Whether you recently got married or your name on file was entered incorrectly were happy to help ensure your name is legally correct Agency is prescription m","metaKeywords":"name","happy","help","email","Whether","recently","got","married","file","entered","incorrectly","ensure","legally","correct","metaTitle":"","lang":"en_us","slug":"name-changes","draftSlug":null,"hash":"SJ3lNh_n_","publishedAt":"2024-04-25T18:12:40.038Z","updatedAt":"2024-04-25T18:12:40.192Z","createdAt":"2024-04-25T18:12:25.046Z","href":"/en_us/name-changes-SJ3lNh_n_","tags":,"knowledgeBases":,"scope":"public"}},{"id":"60db33bb9b7ecd001311c1a1","title":"Contact Us","parent":"60b6af7293ce9f001221fe44","slug":"contact-us","hash":"Hkm673O3d","description":"Need additional assistance?","disabled":false,"updatedAt":"2021-06-29T14:53:56.032Z","categoryPositions":,"root":false,"deleted":null,"icon":null,"lang":"en_us","href":"/en_us/categories/contact-us-Hkm673O3d","children":,"articles":{"id":"66d8a9866ac29d6eb22a7c17","articleId":"60db33d06d89cb0013792898","title":"Agency Success Team","body":"<h3 id\"isPasted\">How to contact the Success Team?</h3><p><br>The best way to get one-on-one help with any non-medical questions or concerns is to send an email to our Success Team.&nbsp;</p><p id\"isPasted\">The best way to contact our team is via live chat, which is available anytime on the Agency site.&nbsp;<br><br>We can also be reached via SMS (415)-549-9548. Our team is available Monday - Friday 8am-6pm CST.</p><p>For any medical questions or help with your customized Agency prescriptions, please <a href\"https://app.withagency.com/dashboard/messages\">message your Agency dermatology provider via our <u>Messaging portal</u></a>.</p><hr><h3><br></h3><h3>When will the Success Team get back to me?</h3><p>Live chat is the best way to get in touch with us, and we aim to answer all contacts within 1 business day, if not sooner! Each response comes directly from our team. To help us resolve your questions ASAP, please include the full name, email address, and shipping address associated with your account.</p><hr><h3><br></h3><h3>Can I call the Success Team?</h3><p>Support questions must be brought to us via live chat or text, as we don&rsquo;t have a customer support phone line.</p><p>Responding to our automated alerts won&#39;t notify our Success Team. You can contact us via SMS at 415-549-9548. We strive to answer all SMS concerns Monday through Friday within 24 hours, though we are committed to replying sooner when possible!</p><hr><p>For Agency sponsorship opportunities, please email us at <a href\"mailto:influencer@withagency.com\"><u>influencer@withagency.com</u></a></p>","categories":{"id":"60db33bb9b7ecd001311c1a1","knowledgeBase":"60b6af7293ce9f001221fe43"},"primaryCategory":null,"metaDescription":"How to contact the Success Team?   Tlhe best way to get one-on-one help with any non-medical questions or concerns is to send an email to our Success Team.&n...","metaKeywords":"Success","email","questions","via","us","get","help","SMS","Agency","please","24","contact","Team?","best","metaTitle":"","lang":"en_us","slug":"agency-success-team","draftSlug":null,"hash":"rku0mh_h_","publishedAt":"2024-09-04T18:40:55.695Z","updatedAt":"2024-09-04T18:40:55.911Z","createdAt":"2024-09-04T18:40:06.645Z","href":"/en_us/agency-success-team-rku0mh_h_","tags":,"knowledgeBases":,"scope":"public"},{"id":"60dcd58b7627e20012cb1816","articleId":"60db33e990892a0012844157","title":"Messaging your dermatology provider","body":"<p>For any questions relating to your prescription formula(s) and Treatment Plan, you can <a href\"https://app.withagency.com/dashboard/messages\"><u>contact your dermatology provider</u></a> directly via your Agency account. If you would like your provider to review new photos you can securely upload <a href\"https://app.withagency.com/dashboard/progress\"><u>photos</u></a> at any time via a <a href\"https://app.withagency.com/dashboard/messages\"><u>new message</u></a>.&nbsp;</p><p>While you cannot retake your initial skin assessment, you can contact your Agency provider with updated information and photos. <a href\"https://app.withagency.com/dashboard/messages\"><u>Click here to reach out to your Agency Provider</u></a>.</p><hr><h3><br></h3><h3>When will I hear back from my medical provider?</h3><p>Our dermatology providers are committed to responding to messages within 3-4 days during the week and over holidays and weekends.</p><p>Because Agency does not handle medical emergencies, it&rsquo;s very important that you be seen and evaluated promptly if you have urgent concerns. 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h?(m\"https://\"+f.name+\".api.\"+g+\"/v1/hooks/form/deflection/\"+l+\"/\"+h+\"/\"+a,n.status\"accepted\"):i&&(b?(m\"https://\"+f.name+\".api.\"+g+\"/p/v1/kb/conversations/\"+i+\"/deflection\",n.status\"accepted\"):m\"https://\"+f.name+\".api.\"+g+\"/p/v1/kb/conversations/\"+i+\"/visit\"),i&&\"email\"k&&(n.orgl,n.articleVersionIda,n.signaturej),fetch(m,{method:\"PATCH\",body:JSON.stringify(n),headers:{\"Content-type\":\"application/json\"}}).then(function(){b&&c.setState({closedRequest:!0})}).catch(function(a){console.error(a)})}},{key:\"handleCloseRequest\",value:function e(a,b){var cthis.props.data,d_.get(c,\"deflection.formHookEnabled\");return d&&\"false\"d?this.handleCloseProductizedFormRequest(a,b):this.handleCloseFormHookRequest(a,b)}},{key:\"renderDeflectionPrompt\",value:function e(){var athis,bthis.state.closedRequest,c_.get(data,\"deflection.articleVersionId\"),d_.get(data,\"deflection.closeOnLoad\");return this.hasDeflection()?b||d?React.createElement(\"div\",{className:\"form-deflection-prompt-container\"},React.createElement(\"div\",{className:\"form-deflection-prompt-text\"},React.createElement(Snippet,{id:\"sn.kustomer.survey.satisfaction_thank_you\"}),\"!\"),React.createElement(\"div\",{className:\"form-deflection-success-icon\"},React.createElement(\"i\",{className:\"mdi icon mdi-check-circle-outline\",\"aria-hidden\":\"true\"}))):React.createElement(\"div\",{className:\"form-deflection-prompt-container\"},React.createElement(\"div\",{className:\"form-deflection-prompt-text\"},React.createElement(Snippet,{id:\"sn.kustomer.emaildeflection.does_this_article_answer_your_question\"})),React.createElement(\"button\",{className:\"form-deflection-item-article-cta-button\",onClick:function b(){return a.handleCloseRequest(c,!0)}},React.createElement(Snippet,{id:\"sn.kustomer.emaildeflection.yes_close_my_request\"}))):null}},{key:\"render\",value:function c(){var athis.state.deflectionEnabled,b\"main-layout\";return a&&(b+\" main-layout-deflection-padding\"),React.createElement(\"main\",{className:b},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(\"article\",null,React.createElement(SearchHeader,{left:React.createElement(\"div\",{className:\"article-header\"},React.createElement(ArticleBreadcrumbs,{breadcrumbs:data.breadcrumbs}))}),React.createElement(\"div\",{className:\"fr-view article-body\"},React.createElement(\"div\",{className:\"category-col-wrap\"},React.createElement(\"div\",{className:\"article-left\"},React.createElement(\"h2\",{className:\"article-title\"},article.title,\"internal\"article.scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"}))),React.createElement(\"span\",{className:\"article-updated\"},article.publishedAt&&React.createElement(\"span\",null,data.plugins.moment(article.publishedAt).format(\"MMMM D YYYY h:mma\"),\" \",article.publishedAt&&readTime&&\" \\u2022 \",\" \",readTime&&React.createElement(Snippet,{id:\"sn.kustomer.est_read_time\"}),readTime&&\" \"+readTime)),React.createElement(\"div\",{className:\"article-body-content\",dangerouslySetInnerHTML:{__html:article.body}})),article.tags&&0<article.tags.length&&React.createElement(\"div\",{className:\"article-right\"},React.createElement(\"div\",{className:\"tag-text\"},React.createElement(Snippet,{id:\"sn.kustomer.see_related\"})),React.createElement(\"div\",{className:\"tag-wrap\"},article.tags.map(function(a){return React.createElement(\"a\",{href:\"/tags/\"+a.name,key:a.id,className:\"tag-term\"},a.name)}))))),React.createElement(ArticleSurveyForm,{articleId:article.articleId,lang:article.lang,orgName:org.name,settings:_.get(org,\"settings.articleSurvey\")}))),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}),this.renderDeflectionPrompt())}}),b}(React.Component);return a.defaultProps{data:{},org:{},category:{},categories:,article:{},domain:\"\"},React.createElement(a,{data:data,org:org,category:category,categories:categories,article:article,domain:domain})}());","categories":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a};React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(SearchHeader,{left:React.createElement(\"div\",null,React.createElement(\"h2\",{className:\"category-title\"},category.title),React.createElement(\"div\",{className:\"category-description\"},category.description))}),React.createElement(\"div\",{className:\"category-col-wrap\"},React.createElement(\"div\",{className:\"category-right\"},category.children.length?React.createElement(\"div\",{className:\"subheader-label\"},React.createElement(Snippet,{id:\"sn.kustomer.categories\"})):null,React.createElement(\"div\",{className:\"category-wrap-left-aligned\"},category.children&&category.children.map(function(a){return React.createElement(SubcategoryItem,_extends({key:a.id},a))})),!articles.length&&!(category.children&&category.children.length)&&React.createElement(\"div\",{className:\"no-categories-wrap\"},React.createElement(Snippet,{id:\"sn.kustomer.no_categories\"}),React.createElement(\"a\",{href:paths.homepage,className:\"link-return\"},\" \",React.createElement(Snippet,{id:\"sn.kustomer.home\"})),\".\"),articles.length?React.createElement(\"div\",null,React.createElement(\"div\",{className:\"subheader-label\"},React.createElement(Snippet,{id:\"sn.kustomer.articles\"})),React.createElement(\"ul\",{className:\"article-wrap list-unstyled\",role:\"menu\"},articles.filter(function(a){return a.body&&a.title}).map(function(a){return React.createElement(ArticleItem,_extends({key:a.id,category:null},a))}))):null))),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));","contact":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-contact\"},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"contact-wrapper\"},form||\"Default Theme\"))));","conversation":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Conversationfunction(_React$PureComponent){function Conversation(a){_classCallCheck(this,Conversation);var b_possibleConstructorReturn(this,(Conversation.__proto__||Object.getPrototypeOf(Conversation)).call(this,a));return b.state{expandMenu:!1,messages:,links:{}},b.handleToggleMenub.handleToggleMenu.bind(b),b.scrollToBottomb.scrollToBottom.bind(b),b.renderConversationDetailsb.renderConversationDetails.bind(b),b.handleClickShowMoreb.handleClickShowMore.bind(b),b.handleClickSendb.handleClickSend.bind(b),b}return _inherits(Conversation,_React$PureComponent),_createClass(Conversation,{key:\"componentDidMount\",value:function f(){var athis,bthis.props.data,c_.get(b,\"conversation\"),d_.get(c,\"messages.data\"),e_.get(c,\"messages.links\");this.setState({messages:d,links:e}),window.addEventListener(\"load\",function(){a.scrollToBottom()})}},{key:\"scrollToBottom\",value:function a(){this.messagesEnd.scrollIntoView({behavior:\"smooth\",block:\"end\"})}},{key:\"handleToggleMenu\",value:function a(){this.setState(function(a){return{expandMenu:!a.expandMenu}})}},{key:\"handleClickSend\",value:function c(a){var bthis;this.setState(function(b){return{messages:b.messages.concat(a)}},function(){setTimeout(function(){b.scrollToBottom()},300)})}},{key:\"handleClickShowMore\",value:function d(a){var ba.prevMessages,ca.links;this.setState(function(a){return{messages:b.concat(a.messages),links:c}})}},{key:\"renderMoreButton\",value:function d(){var athis.state.links,bthis.props.org,c_.get(a,\"next\");return c?React.createElement(\"div\",{className:\"messages-see-more-container\"},React.createElement(ConversationShowMore,{onClick:this.handleClickShowMore,nextLink:c,orgName:b.name},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.show_more_text\"}),\"...\")):null}},{key:\"renderConversationDetails\",value:function g(a){var bthis.state.expandMenu,cthis.props.data,d_.get(c,\"org.manifest.pages.conversation\"),e_.get(d,\"variables\"),f_.get(c,\"conversation\");return React.createElement(ConversationDetails,{conversation:f,expandMenu:b,onExpand:this.handleToggleMenu,className:a,data:e})}},{key:\"renderHeader\",value:function g(){var athis.props.data,b_.get(a,\"org.manifest.pages.conversations\"),c_.get(b,\"variables\"),d_.get(a,\"conversation\"),e_.get(d,\"name\"),f_.get(d,\"status\");return React.createElement(\"div\",{className:\"container-header container-header-conversation\"},React.createElement(\"h2\",{className:\"header-primaryMessage conversations-primaryText\"},e),React.createElement(ConversationStatus,{status:f,data:c}))}},{key:\"renderConversation\",value:function renderConversation(){var _this4this,_propsthis.props,org_props.org,data_props.data,messagesthis.state.messages,conversationPage_.get(data,\"org.manifest.pages.conversation\"),conversationVariables_.get(conversationPage,\"variables\"),sendButtonText_.get(conversationVariables,\"sendButtonText.value\",\"Send\"),messageFailedText_.get(conversationVariables,\"messageFailedText.value\"),messagePendingText_.get(conversationVariables,\"messagePendingText.value\"),replyBoxPlaceholderText_.get(conversationVariables,\"replyBoxPlaceholderText.value\"),conversation_.get(data,\"conversation\"),customer_.get(org,\"settings.customer\"),snippetsText{sendButtonText:eval(sendButtonText),messageFailedText:eval(messageFailedText),messagePendingText:eval(messagePendingText),replyBoxPlaceholderText:eval(replyBoxPlaceholderText)};return React.createElement(\"div\",{className:\"thread-container\"},this.renderHeader(),this.renderConversationDetails(\"showInMobile\"),React.createElement(\"div\",{className:\"thread-container-content\"},React.createElement(\"div\",{className:\"messages-container\"},this.renderMoreButton(),React.createElement(\"div\",{className:\"messages\"},messages.map(function(a,b){return React.createElement(ConversationMessage,{key:a.id+\"-\"+b,message:a,data:conversationVariables,customer:customer,snippetsText:snippetsText})})),React.createElement(\"div\",{id:\"thread-bottom\",ref:function b(a){return _this4.messagesEnda}})),React.createElement(\"hr\",{className:\"thread-divider\"}),React.createElement(ConversationReply,{conversation:conversation,snippetsText:snippetsText,settings:org.settings,onClick:this.handleClickSend,orgName:org.name})))}},{key:\"render\",value:function e(){var athis.props.data,b_.get(a,\"conversation\"),c_.get(b,\"name\"),d_.get(a,\"org.settings.lang\");return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(a.org.manifest,\"announcement\"),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"conversation-detail-container\"},React.createElement(\"div\",{className:\"conversations-container\"},React.createElement(ConversationBreadcrumbs,{view:\"detail\",name:c,lang:d}),React.createElement(\"section\",{className:\"container conversation-detail\"},this.renderConversation(),this.renderConversationDetails(\"hideInMobile\")))),React.createElement(ContactUs,{data:findSection(a.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(a.org.manifest,\"footer\")}))}}),Conversation}(React.PureComponent);return Conversation.defaultProps{data:{},org:{},domain:\"\"},React.createElement(Conversation,{data:data,org:org,domain:domain})}());","conversations":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,'value'in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError('Cannot call a class as a function')}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError('this hasn\\'t been initialised - super() hasn\\'t been called');return b&&('object'typeof b||'function'typeof b)?b:a}function _inherits(a,b){if('function'!typeof b&&null!b)throw new TypeError('Super expression must either be null or a function, not '+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Conversationsfunction(_React$PureComponent){function Conversations(a){_classCallCheck(this,Conversations);var b_possibleConstructorReturn(this,(Conversations.__proto__||Object.getPrototypeOf(Conversations)).call(this,a));return b.state{query:_.get(a,'data.query.q','')},b.renderConversationListItemb.renderConversationListItem.bind(b),b.handleChangeb.handleChange.bind(b),b}return _inherits(Conversations,_React$PureComponent),_createClass(Conversations,{key:'handleChange',value:function c(a){var ba.target.value;this.setState({query:b})}},{key:'renderHeader',value:function renderHeader(){var datathis.props.data,querythis.state.query,conversationsPage_.get(data,'org.manifest.pages.conversations'),primaryText_.get(conversationsPage,'variables.primaryText.value'),secondaryText_.get(conversationsPage,'variables.secondaryText.value'),lang_.get(data,'org.settings.lang'),pageResetreplaceUrlParam(window.location.search,'page','1'),conversationsHref'/'+lang+'/conversations'+replaceUrlParam(pageReset,'q','');return React.createElement('div',{className:'container-header container-header-conversations'},React.createElement('h2',{className:'header-primaryMessage conversations-primaryText'},eval(primaryText)),React.createElement('h3',{className:'header-secondaryMessage conversations-secondaryText'},eval(secondaryText)),React.createElement('div',{className:'nav-search nav-search-conversations'},React.createElement('form',{className:'form-control-search-wrap form-control-search-wrap-conversations',action:'/conversations?q',method:'GET'},React.createElement('label',{htmlFor:'searchInput',hidden:!0},React.createElement(Snippet,{id:'sn.kustomer.search'})),React.createElement('i',{className:'icon-search mdi mdi-magnify',\"aria-hidden\":'true'}),React.createElement('input',{className:'form-control form-control-search',id:'searchInput',name:'q',placeholder:snippet('sn.kustomer.themebuilder.search_bar_label'),\"aria-label\":snippet('sn.kustomer.themebuilder.search_bar_label'),value:query,onChange:this.handleChange}),query&&React.createElement('a',{href:conversationsHref},React.createElement('i',{className:'conversations-icon-close mdi mdi-close',\"aria-hidden\":'true'})))))}},{key:'renderStatusFilters',value:function k(){var athis.props.data,b_.get(a,'org.manifest.pages.conversations'),c_.get(b,'variables.statusFilterBackgroundColor.value'),d_.get(b,'variables.statusFilterSelectedBackgroundColor.value'),e_.get(a,'query.conversationStatus',void 0),f!e,g'open'e,h'done'e,i_.get(a,'org.settings.lang'),jreplaceUrlParam(window.location.search,'page','1');return React.createElement('div',{className:'container-status-filter'},React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus',''),className:'status-filter '+(f?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:f?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_all_text'})),React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus','open'),className:'status-filter '+(g?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:g?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_open_status_text'})),React.createElement('a',{href:'/'+i+'/conversations'+replaceUrlParam(j,'conversationStatus','done'),className:'status-filter '+(h?'status-filter-active conversations-statusFilterSelectedBackgroundColor':'conversations-statusFilterBackgroundColor'),style:{backgroundColor:h?d:c}},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_done_status_text'})))}},{key:'renderConversationListItem',value:function f(a){var bthis.props.data,c_.get(b,'org.manifest.pages.conversations'),d_.get(c,'variables'),e_.get(b,'org.settings.lang');return React.createElement('li',{key:a.id,className:'conversations-list-item'},React.createElement('a',{href:'/'+e+'/conversations/'+a.id,className:'conversations-list-item-link-wrapper'},React.createElement('div',{className:'conversations-list-item-left'},a.name),React.createElement('div',{className:'conversations-list-item-right'},React.createElement('div',{className:'conversations-list-item-date'},b.plugins.moment(a.lastActivityAt).format('M/D/YYYY')),React.createElement(ConversationStatus,{status:a.status,data:d}))))}},{key:'renderConversations',value:function c(){var athis.props.data,b_.get(a,'conversations.data',);return b.length?React.createElement('ul',{className:'conversations-list'},b.map(this.renderConversationListItem)):React.createElement('div',{className:'conversations-empty'},React.createElement(EmptyConversationsSvg,null),React.createElement('p',{className:'conversations-empty-text'},React.createElement(Snippet,{id:'sn.kustomer.themebuilder.conversations_empty_text'})))}},{key:'renderPagination',value:function f(){var athis.props.data,b_.get(a,'conversations.data',);if(!b.length)return null;var c_.get(a,'conversations.links'),d_.get(a,'conversations.meta.page'),e_.get(a,'org.settings.lang');return React.createElement(SimplePagination,{currentPage:d,links:c,resource:e+'/conversations'})}},{key:'render',value:function c(){var athis.props.data,b_.get(a,'org.settings.lang');return React.createElement('main',{className:'main-layout'},React.createElement(Announcement,{data:findSection(a.org.manifest,'announcement'),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,'header'),settings:org.settings}),React.createElement('div',{className:'conversations-container'},React.createElement(ConversationBreadcrumbs,{view:'list',lang:b}),React.createElement('section',{className:'container-home conversations'},this.renderHeader(),this.renderStatusFilters(),this.renderConversations(),this.renderPagination())),React.createElement(ContactUs,{data:findSection(a.org.manifest,'contactUs')}),React.createElement(Footer,{data:findSection(a.org.manifest,'footer')}))}}),Conversations}(React.PureComponent);return Conversations.defaultProps{data:{},org:{}},React.createElement(Conversations,{data:data,org:org})}());","homepage":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){return _classCallCheck(this,b),_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a))}return _inherits(b,a),_createClass(b,{key:\"render\",value:function b(){var adata.org.manifest;return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{key:\"announcement\",data:findSection(a,\"announcement\"),template:data.template}),React.createElement(Nav,{key:\"header\",data:findSection(a,\"header\"),settings:org.settings}),React.createElement(SearchHeaderWithSuggestions,{key:\"searchBar\",data:findSection(a,\"searchBar\"),org:org,domain:data.domain,HeroImage:HeroImage}),React.createElement(CategoriesSection,{key:\"category\",data:findSection(a,\"category\"),categories:categories,CategoryBlock:CategoryBlock}),React.createElement(FeaturedArticles,{key:\"featuredArticles\",data:findSection(a,\"featuredArticles\"),featuredArticles:featuredArticles,ArticleItem:ArticleItem}),React.createElement(ContactUs,{key:\"contactUs\",data:findSection(a,\"contactUs\")}),React.createElement(Footer,{key:\"footer\",data:findSection(a,\"footer\")}))}}),b}(React.PureComponent);return React.createElement(a)}());","login":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){return _classCallCheck(this,b),_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a))}return _inherits(b,a),_createClass(b,{key:\"render\",value:function b(){var athis.props.data;return React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(a.org.manifest,\"announcement\"),template:a.template}),React.createElement(Nav,{data:findSection(a.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"section\",{className:\"container-home\"},React.createElement(\"div\",{className:\"login-buttons-container\"},React.createElement(\"div\",{className:\"login-buttons-form\"},React.createElement(\"h1\",{className:\"login-header\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.login_welcome_text\"})),React.createElement(LoginForm,{data:a})))),React.createElement(ContactUs,{data:findSection(a.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(a.org.manifest,\"footer\")}))}}),b}(React.PureComponent);return a.defaultProps{data:{},org:{}},React.createElement(a,{data:data,org:org})}());","search":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in 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React.createElement(SearchItem,_extends({key:a.title+\"-\"+a.publishedAt},a,{publishedAt:a.publishedAt,org:org,domain:domain}))})),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));","survey":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-contact\"},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"contact-wrapper\"},React.createElement(SatisfactionForm,{survey:data.survey,rating:data.rating,formId:data.formId,responseId:data.responseId,successMessage:React.createElement(Snippet,{id:\"sn.kustomer.survey.satisfaction_thank_you\"}),submitButtonText:React.createElement(Snippet,{id:\"sn.kustomer.articlesurvey.submit_label\"})})))));","tag":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a};React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Announcement,{data:findSection(data.org.manifest,\"announcement\"),template:data.template}),React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(NavSearch,{results:results,term:tag,data:findSection(data.org.manifest,\"searchBar\"),HeroImage:HeroImage}),React.createElement(\"section\",{className:\"container-home container-max-width\"},!results.length&&React.createElement(\"div\",{className:\"no-results-copy\"},React.createElement(Snippet,{id:\"sn.kustomer.no_results\"})),!!results.length&&results.map(function(a){return React.createElement(SearchItem,_extends({key:a.title},a,{publishedAt:a.publishedAt,org:org,domain:domain,searchBucketId:void 0,searchId:void 0}))})),React.createElement(ContactUs,{data:findSection(data.org.manifest,\"contactUs\")}),React.createElement(Footer,{data:findSection(data.org.manifest,\"footer\")}));"},"components":{"Announcement":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Announcementfunction(_React$PureComponent){function Announcement(a){_classCallCheck(this,Announcement);var b_possibleConstructorReturn(this,(Announcement.__proto__||Object.getPrototypeOf(Announcement)).call(this,a));return b.state{showBar:!0},b.handleCloseb.handleClose.bind(b),b}return _inherits(Announcement,_React$PureComponent),_createClass(Announcement,{key:\"handleClose\",value:function a(){this.setState({showBar:!1})}},{key:\"renderCta\",value:function renderCta(){var datathis.props.data,ctaText_.get(data,\"variables.ctaText.value\"),ctaLink_.get(data,\"variables.ctaLink.value\"),ctaTextColor_.get(data,\"variables.ctaTextColor.value\");return React.createElement(\"a\",{href:ctaLink,target:\"_blank\",rel:\"noopener noreferrer\",style:{color:ctaTextColor},className:\"announcement-bar-cta announcement-ctaText announcement-ctaTextColor announcement-ctaLink\"},eval(ctaText))}},{key:\"renderCloseIcon\",value:function c(){var athis.props.data,b_.get(a,\"variables.ctaTextColor.value\");return React.createElement(\"i\",{className:\"mdi mdi-close announcement-bar-close\",onClick:this.handleClose,style:{color:b},\"aria-hidden\":\"true\"})}},{key:\"renderAnnouncementText\",value:function renderAnnouncementText(){var datathis.props.data,announcementText_.get(data,\"variables.announcementText.value\");return React.createElement(\"div\",{className:\"announcement-bar-text announcement-announcementText announcement-textColor\"},eval(announcementText))}},{key:\"render\",value:function j(){var athis.props,ba.data,ca.template,dthis.state.showBar,e_.get(b,\"enabled\"),f_.get(b,\"variables.backgroundColor.value\"),g_.get(b,\"variables.textColor.value\",\"#ffffff\"),h_.get(b,\"variables.homepageOnly.value\"),i(!h||\"homepage\"c)&&d&&e?\"flex\":\"none\";return React.createElement(\"div\",{id:\"announcement\",className:\"announcement-bar-container announcement-backgroundColor announcement-homepageOnly\",style:{backgroundColor:f,color:g,display:i}},this.renderAnnouncementText(),this.renderCta(),this.renderCloseIcon())}}),Announcement}(React.PureComponent);return Announcement.defaultProps{data:{},template:\"\"},React.createElement(Announcement,{data:data,template:template})}());","ArticleBreadcrumbs":"React.createElement(\"div\",{role:\"navigation\",\"aria-label\":\"Breadcrumbs\",className:\"breadcrumbs-wrap\"},React.createElement(\"a\",{href:\"/\",className:\"breadcrumb\"},React.createElement(Snippet,{id:\"sn.kustomer.help_center\"})),React.createElement(\"i\",{className:\"mdi 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mdi-dark\",\"aria-hidden\":\"true\"}),a}));","ArticleItem":"React.createElement(\"li\",{className:\"article-item\",role:\"listitem\"},React.createElement(\"a\",{href:\"/\"+lang+\"/\"+slug+\"-\"+hash,className:\"article-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header\"},title,\"internal\"scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"})))),React.createElement(\"div\",{className:\"article-item-time\"},data.plugins.moment(updatedAt).format(\"MMMM D YYYY h:mma\")),React.createElement(\"div\",{className:\"article-item-body\"},body&&React.createElement(\"div\",{className:\"text-overflow\",dangerouslySetInnerHTML:{__html:(body||\"\").replace(/<(?:.|\\n)*?>/gm,\" \").replace(/\\s+/g,\" \").trim().slice(0,160).concat(\"...\")}})),React.createElement(\"hr\",{className:\"hr\"}));","CategoriesSection":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a},_createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var CategoriesSectionfunction(_React$PureComponent){function CategoriesSection(a){return _classCallCheck(this,CategoriesSection),_possibleConstructorReturn(this,(CategoriesSection.__proto__||Object.getPrototypeOf(CategoriesSection)).call(this,a))}return _inherits(CategoriesSection,_React$PureComponent),_createClass(CategoriesSection,{key:\"render\",value:function render(){var datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"category\",className:\"categories-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home categories-container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage category-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage category-secondaryText\"},eval(secondaryText))),React.createElement(\"div\",{className:\"category-wrap\"},categories.map(function(a){return React.createElement(CategoryBlock,_extends({},a,{key:a.id+\"-i\"}))}))))}}),CategoriesSection}(React.PureComponent);return CategoriesSection.defaultProps{data:{},categories:},React.createElement(CategoriesSection,{data:data,categories:categories})}());","CategoryBlock":"React.createElement(\"a\",{href:\"/\"+lang+\"/categories/\"+slug+\"-\"+hash,className:\"category-block-item\"},icon&&React.createElement(\"img\",{className:\"cat-block-icon\",src:icon,alt:title}),React.createElement(\"span\",{className:\"cat-block-title\"},title),React.createElement(\"span\",{className:\"cat-block-description\"},description));","ContactUs":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been 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React.createElement(\"button\",{className:\"contact-us-button-wrapper\"},React.createElement(\"a\",{href:ctaLink,className:\"contact-us-button contactUs-ctaText contactUs-ctaLink\"},eval(ctaText)))}},{key:\"render\",value:function render(){var datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"contactUs\",className:\"contact-us-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home contact-us-container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage contactUs-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage contactUs-secondaryText\"},eval(secondaryText))),React.createElement(\"div\",{className:\"contact-us-button-section-container\"},this.renderButton())))}}),ContactUs}(React.PureComponent);return ContactUs.defaultProps{data:{}},React.createElement(ContactUs,{data:data})}());","ConversationBreadcrumbs":"React.createElement(\"div\",{className:\"container conversations-breadcrumb-container\"},React.createElement(\"div\",{className:\"conversations-breadcrumb\"},React.createElement(\"a\",{href:\"/lang/\"+lang+replaceUrlParam(window.location.search,\"page\",\"\"),className:\"conversations-breadcrumbs-link\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_company_support_text\"})),React.createElement(\"i\",{className:\"mdi mdi-chevron-right breadcrumb-chevron-right-icon\",\"aria-hidden\":\"true\"}),\"list\"view?React.createElement(\"span\",{className:\"conversations-breadcrumb-text\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"})):React.createElement(\"a\",{href:\"/\"+lang+\"/conversations\"+window.location.search,className:\"conversations-breadcrumbs-link\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"})),\"detail\"view&&name&&React.createElement(React.Fragment,null,React.createElement(\"i\",{className:\"mdi mdi-chevron-right breadcrumb-chevron-right-icon\",\"aria-hidden\":\"true\"}),React.createElement(\"span\",{className:\"conversations-breadcrumb-text\"},name))));","ConversationDetails":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,'value'in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError('Cannot call a class as a function')}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError('this hasn\\'t been initialised - super() hasn\\'t been called');return b&&('object'typeof b||'function'typeof b)?b:a}function _inherits(a,b){if('function'!typeof b&&null!b)throw new TypeError('Super expression must either be null or a function, not '+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var ConversationDetailsfunction(_React$PureComponent){function ConversationDetails(){return _classCallCheck(this,ConversationDetails),_possibleConstructorReturn(this,(ConversationDetails.__proto__||Object.getPrototypeOf(ConversationDetails)).apply(this,arguments))}return _inherits(ConversationDetails,_React$PureComponent),_createClass(ConversationDetails,{key:'renderAttribute',value:function g(a,b){var c_.get(a,'attributeType'),d_.get(a,'attribute'),e_.get(a,'displayName'),f_.get(a,'value');return Array.isArray(f)?ff.join(', '):'date'c?fplugins.moment(f).format('L LT'):'url'c&&f.startsWith('http')&&(fReact.createElement('a',{href:f,target:'_blank',rel:'noopener noreferrer'},f)),React.createElement('div',{key:d+'-'+b,className:'attribute-container'},React.createElement('span',{className:'attribute-label'},e),React.createElement('span',{className:'attribute-value'},f))}},{key:'render',value:function render(){var _this2this,_propsthis.props,className_props.className,onExpand_props.onExpand,expandMenu_props.expandMenu,data_props.data,conversation_props.conversation,detailsText_.get(data,'detailsText.value'),status_.get(conversation,'attributes.status'),STANDARD_ATTRS{attribute:'status',attributeType:'string',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.status'}),value:'done'status?'done':'open'},{attribute:'channels',attributeType:'enum',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.channel'}),value:_.get(conversation,'attributes.channels')},{attribute:'createdAt',attributeType:'date',type:'conversation',displayName:React.createElement(Snippet,{id:'sn.kustomer.themebuilder.created_at'}),value:_.get(conversation,'attributes.createdAt')},allAttrsSTANDARD_ATTRS.concat(_.get(conversation,'mappedAttributes')||);return React.createElement('div',{className:'details-container '+className,onClick:onExpand},React.createElement('div',{className:'details-header'},React.createElement('h2',{className:'header-primaryMessage details-title conversation-detailsText'},eval(detailsText)),React.createElement('i',{className:'mdi mdi-chevron-'+(expandMenu?'up':'down')+' detail-expand-icon',\"aria-hidden\":'true'})),React.createElement('div',{className:'attributes-container '+(expandMenu?'open':'close')},allAttrs.map(function(a,b){return _this2.renderAttribute(a,b)})))}}),ConversationDetails}(React.PureComponent);return ConversationDetails.defaultProps{conversation:{},expandMenu:!1,onExpand:function a(){},className:'',data:{}},React.createElement(ConversationDetails,{conversation:conversation,expandMenu:expandMenu,onExpand:onExpand,className:className,data:data})}());","ConversationStatus":"React.createElement(\"div\",{className:\"conversations-list-item-status conversations-\"+status+\"StatusBackgroundColor \"+status,style:{backgroundColor:\"done\"status?_.get(data,\"doneStatusBackgroundColor.value\"):_.get(data,\"openStatusBackgroundColor.value\")}},React.createElement(\"span\",{className:\"conversations-\"+status+\"StatusTextColor\",style:{color:\"done\"status?_.get(data,\"doneStatusTextColor.value\"):_.get(data,\"openStatusTextColor.value\")}},status));","FeaturedArticles":"var _extendsObject.assign||function(a){for(var b,c1;c<arguments.length;c++)for(var d in bargumentsc,b)Object.prototype.hasOwnProperty.call(b,d)&&(adbd);return a},_createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - 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datathis.props.data,isEnabled_.get(data,\"enabled\"),primaryText_.get(data,\"variables.primaryText.value\"),secondaryText_.get(data,\"variables.secondaryText.value\");return React.createElement(\"section\",{id:\"featuredArticles\",className:\"featured-articles-container\",style:{display:isEnabled?\"flex\":\"none\"}},React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{className:\"header-primaryMessage featuredArticles-primaryText\"},eval(primaryText)),React.createElement(\"h3\",{className:\"header-secondaryMessage featuredArticles-secondaryText\"},eval(secondaryText))),React.createElement(\"ul\",{className:\"article-wrap list-unstyled\",role:\"menu\"},featuredArticles.map(function(a,b){return React.createElement(ArticleItem,_extends({},a,{key:\"featured-article\"+a.id+\"-\"+b}))}))))}}),FeaturedArticles}(React.PureComponent);return FeaturedArticles.defaultProps{data:{},featuredArticles:},React.createElement(FeaturedArticles,{data:data,featuredArticles:featuredArticles})}());","Footer":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Footerfunction(_React$PureComponent){function Footer(a){_classCallCheck(this,Footer);var b_possibleConstructorReturn(this,(Footer.__proto__||Object.getPrototypeOf(Footer)).call(this,a));return b.renderNavListItemb.renderNavListItem.bind(b),b.renderSocialListItemb.renderSocialListItem.bind(b),b}return _inherits(Footer,_React$PureComponent),_createClass(Footer,{key:\"renderNavListItem\",value:function renderNavListItem(item,index){var datathis.props.data,navigationLink_.get(item,\"navigationLink.value\"),navigationText_.get(item,\"navigationText.value\"),footerPrimaryTextColor_.get(data,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"li\",{className:\"footer-list-item\",key:\"navLink-\"+index,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(navigationLink),className:\"footer-links footer-footerPrimaryTextColor\",style:{color:footerPrimaryTextColor}},eval(navigationText)))}},{key:\"renderSocialListItem\",value:function g(a,b){var cthis.props.data,d_.get(a,\"socialIcon.value\"),e_.get(a,\"socialLink.value\"),f_.get(c,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"li\",{className:\"footer-list-item\",key:d+\"-\"+b,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(e),className:\"footer-links footer-footerPrimaryTextColor\",alt:d,target:\"_blank\",rel:\"noopener noreferrer\",style:{color:f}},React.createElement(\"i\",{className:\"mdi mdi-\"+d+\" footer-social-item\",\"aria-hidden\":\"true\"})))}},{key:\"renderFooterSecondary\",value:function renderFooterSecondary(){var datathis.props.data,copyrightInfo_.get(data,\"variables.copyrightInfo.value\"),footerSecondaryTextColor_.get(data,\"variables.footerSecondaryTextColor.value\");return React.createElement(\"div\",{className:\"footer-container footer-secondary\"},React.createElement(\"div\",{className:\"footer-copyright footer-copyrightInfo footer-footerSecondaryTextColor\",style:{color:footerSecondaryTextColor}},eval(copyrightInfo)),React.createElement(\"a\",{className:\"footer-powered footer-footerSecondaryTextColor\",href:\"https://www.kustomer.com\",style:{color:footerSecondaryTextColor}},React.createElement(Snippet,{id:\"sn.kustomer.powered_by_kustomer\"})))}},{key:\"render\",value:function f(){var athis.props.data,b_.get(a,\"variables.navigation.value\",),c_.get(a,\"variables.social.value\",),d_.get(a,\"variables.footerBackgroundColor.value\"),e_.get(a,\"variables.footerPrimaryTextColor.value\");return React.createElement(\"footer\",{className:\"footer footer-footerBackgroundColor\",style:{backgroundColor:d}},React.createElement(\"div\",{className:\"wrap\"},React.createElement(\"div\",{className:\"footer-back-top-container\"},React.createElement(\"a\",{href:\"#top\",className:\"footer-back-to-top footer-footerPrimaryTextColor\",style:{color:e}},React.createElement(Snippet,{id:\"sn.kustomer.back_to_top\"}),React.createElement(\"i\",{className:\"mdi mdi-arrow-up footer-back-to-top-arrow footer-footerPrimaryTextColor\",style:{color:e},\"aria-hidden\":\"true\"}))),React.createElement(\"ul\",{className:\"list-unstyled\",role:\"menu\"},b.map(this.renderNavListItem)),React.createElement(\"ul\",{className:\"list-unstyled footer-social-container\",role:\"menu\"},c.map(this.renderSocialListItem)),React.createElement(\"hr\",{className:\"hr\"}),this.renderFooterSecondary()))}}),Footer}(React.PureComponent);return Footer.defaultProps{data:{}},React.createElement(Footer,{data:data})}());","HeroImage":"React.createElement(\"div\",{style:{backgroundImage:\"url(\"+heroImage+\")\",opacity:opacity/100},className:\"heroImage searchBar-heroImage searchBar-overlayOpacity\"});","Nav":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var Navfunction(_React$PureComponent){function Nav(a){_classCallCheck(this,Nav);var b_possibleConstructorReturn(this,(Nav.__proto__||Object.getPrototypeOf(Nav)).call(this,a));return b.mqlwindow.matchMedia(\"screen and (min-width: 768px)\"),b.state{showDesktopMenu:b.mql.matches,showMobileMenu:!1,lockBody:!1,showUserMenu:!1},b.handleMediaChangeb.handleMediaChange.bind(b),b.handleOpenMobileMenub.handleOpenMobileMenu.bind(b),b.handleCloseMobileMenub.handleCloseMobileMenu.bind(b),b.renderNavListItemb.renderNavListItem.bind(b),b.handleLockBodyb.handleLockBody.bind(b),b.handleToggleAccountMenub.handleToggleAccountMenu.bind(b),b.handleOnClickUserMenub.handleOnClickUserMenu.bind(b),b.handleClickOutsideb.handleClickOutside.bind(b),b}return _inherits(Nav,_React$PureComponent),_createClass(Nav,{key:\"componentDidMount\",value:function a(){try{this.mql.addEventListener(\"change\",_.throttle(this.handleMediaChange))}catch(a){try{this.mql.addListener(_.throttle(this.handleMediaChange))}catch(a){console.error(a)}}document.addEventListener(\"mousedown\",this.handleClickOutside)}},{key:\"componentWillUnmount\",value:function a(){document.removeEventListener(\"mousedown\",this.handleClickOutside)}},{key:\"handleMediaChange\",value:function c(a){var bthis.state.showMobileMenu;this.setState({showDesktopMenu:a.matches}),a.matches&&b&&this.handleCloseMobileMenu()}},{key:\"handleOpenMobileMenu\",value:function a(){document.body.classList.add(\"lock-body\"),this.setState({showMobileMenu:!0})}},{key:\"handleCloseMobileMenu\",value:function a(){document.body.classList.remove(\"lock-body\"),this.setState({showMobileMenu:!1})}},{key:\"handleLockBody\",value:function b(){var athis;this.setState(function(a){return{lockBody:!a.lockBody}},function(){a.state.lockBody?document.body.classList.add(\"lock-body\"):document.body.classList.remove(\"lock-body\")})}},{key:\"handleToggleAccountMenu\",value:function a(){this.setState(function(a){return{showUserMenu:!a.showUserMenu}})}},{key:\"handleOnClickUserMenu\",value:function b(a){this.handleToggleAccountMenu(),\"mobile\"a&&this.handleLockBody()}},{key:\"handleClickOutside\",value:function b(a){this.userMenu&&!this.userMenu.contains(a.target)&&this.setState({showUserMenu:!1})}},{key:\"renderAccountList\",value:function h(a){var bthis.props.settings,cthis.state.showUserMenu;if(!c)return null;var d\"nav-account-list-item\";\"mobile\"a&&(d+\" nav-list-item nav-list-item-mobile\");var e_.get(b,\"lang\"),freplaceUrlParam(window.location.search,\"page\",\"1\"),g\"/\"+e+\"/conversations\"+replaceUrlParam(f,\"q\",\"\");return React.createElement(\"ul\",{className:\"nav-account-list-container\",role:\"menu\"},_.get(b,\"customer\")&&React.createElement(\"li\",{className:d},React.createElement(\"a\",{href:g,className:\"nav-account-link nav-account-link-conversations\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.conversations_primary_text_value\"}))),React.createElement(\"li\",{className:d},React.createElement(\"a\",{className:\"nav-account-link nav-account-link-logout\",href:\"/logout\"+window.location.search},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.logout_text\"}))))}},{key:\"renderLoginOrUserMenu\",value:function l(a){var bthis,cthis.props.settings,dthis.state.showUserMenu,ed?\"up\":\"down\",f_.get(c,\"portalSettings.enabled\",!1),g_.get(c,\"portalSettings.internalModeEnabled\",!1),h_.get(c,\"customer\")||_.get(c,\"agent\");if(!f&&!g)return null;if(!h&&f)return React.createElement(\"div\",{className:\"nav-account-container \"+a},React.createElement(\"div\",{className:\"nav-account\"},React.createElement(\"a\",{href:\"/login\",className:\"nav-account-link nav-account-link-login\"},React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.login_text\"}))));if(h){var i_.get(h,\"avatarUrl\"),j_.get(h,\"name\"),k_.get(h,\"email\");return React.createElement(\"div\",{key:\"UserMenu-\"+a,className:\"nav-account-container \"+a,onClick:function c(){return b.handleOnClickUserMenu(a)},ref:function d(c){\"desktop\"a&&(b.userMenuc)}},React.createElement(\"div\",{className:\"nav-account\"},i&&React.createElement(\"img\",{src:i,className:\"nav-avatar\",alt:\"avatar-icon\"}),React.createElement(\"div\",{className:\"nav-account-name\"},j||k),React.createElement(\"i\",{className:\"mdi mdi-menu-\"+e+\" nav-menu-\"+e+\"-icon nav-menu-icon\",\"aria-hidden\":\"true\"})),this.renderAccountList(a))}return null}},{key:\"renderLogo\",value:function c(){var athis.props.settings,b_.get(a,\"logo\");return React.createElement(\"div\",{className:\"nav-flex\"},b&&React.createElement(\"a\",{href:\"/\",id:\"top\"},React.createElement(\"img\",{src:b,className:\"header-logo\",alt:\"Homepage\"})))}},{key:\"renderMobileNav\",value:function d(){var athis.state.showMobileMenu,ba?\"mdi-close\":\"mdi-menu\",ca?this.handleCloseMobileMenu:this.handleOpenMobileMenu;return React.createElement(\"nav\",{className:\"nav\"},React.createElement(\"div\",{className:\"container\"},this.renderLogo(),React.createElement(\"div\",{className:\"nav-flex\"},React.createElement(\"i\",{className:\"mdi \"+b+\" nav-mobile-menu-icon\",onClick:c,\"aria-hidden\":\"true\"}),this.renderLoginOrUserMenu(\"mobile\"))),a&&this.renderNavList())}},{key:\"renderNavListItem\",value:function renderNavListItem(item,index){var showMobileMenuthis.state.showMobileMenu,navigationLink_.get(item,\"navigationLink.value\"),navigationText_.get(item,\"navigationText.value\"),navListItemClassnameshowMobileMenu?\"nav-list-item nav-list-item-mobile\":\"nav-list-item\";return React.createElement(\"li\",{className:navListItemClassname,key:\"navLink-\"+index,role:\"listitem\"},React.createElement(\"a\",{href:getAbsoluteLink(navigationLink),className:\"header-links\"},eval(navigationText)))}},{key:\"renderNavList\",value:function e(){var athis.props.data,bthis.state.showMobileMenu,c_.get(a,\"variables.navigation.value\",),db?\"nav-list header-navigation nav-list-mobile\":\"nav-list header-navigation\";return React.createElement(\"ul\",{id:\"header-navigation\",className:d,\"data-header-navigation\":!0,role:\"menu\"},c.map(this.renderNavListItem),React.createElement(LanguageSelect,{className:\"language-select\"}),this.renderLoginOrUserMenu(\"desktop\"))}},{key:\"renderDesktopNav\",value:function a(){return React.createElement(\"nav\",{className:\"nav\"},React.createElement(\"div\",{className:\"container\"},this.renderLogo(),React.createElement(\"div\",{className:\"nav-flex\"},this.renderNavList())))}},{key:\"render\",value:function b(){var athis.state.showDesktopMenu;return a?this.renderDesktopNav():this.renderMobileNav()}}),Nav}(React.PureComponent);return Nav.defaultProps{data:{},settings:{}},React.createElement(Nav,{data:data,settings:settings})}());","NavSearch":"React.createElement(\"div\",{className:\"nav-main-text searchBar-overlayColor\",style:{backgroundColor:_.get(data,\"variables.overlayColor.value\")}},React.createElement(HeroImage,{heroImage:_.get(data,\"variables.heroImage.value\"),opacity:_.get(data,\"variables.overlayOpacity.value\")}),React.createElement(\"div\",{className:\"container\"},React.createElement(\"span\",{className:\"search-results-number\"},results.length,\"\\xA0\",React.createElement(Snippet,{id:\"sn.kustomer.results_found\"}),\"\\xA0 '\",term,\"'\"),React.createElement(\"div\",{className:\"nav-search\"},React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",placeholder:snippet(\"sn.kustomer.search_kb\"),\"aria-label\":snippet(\"sn.kustomer.search_kb\")})))));","Page":"React.createElement(\"main\",{className:\"main-layout\"},React.createElement(Nav,{data:findSection(data.org.manifest,\"header\"),settings:org.settings}),React.createElement(\"div\",{className:\"container-home\"},React.createElement(\"div\",{className:\"\"},form||\"Default Theme\")));","SearchHeader":"React.createElement(\"div\",{className:\"search-sml-wrap\"},left,React.createElement(\"div\",{className:\"search-wrap-right\"},React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",placeholder:snippet(\"sn.kustomer.search_kb\"),\"aria-label\":snippet(\"sn.kustomer.search_kb\")}))));","SearchHeaderWithSuggestions":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var SearchHeaderWithSuggestionsfunction(_React$Component){function SearchHeaderWithSuggestions(a){_classCallCheck(this,SearchHeaderWithSuggestions);var b_possibleConstructorReturn(this,(SearchHeaderWithSuggestions.__proto__||Object.getPrototypeOf(SearchHeaderWithSuggestions)).call(this,a));return b.state{query:\"\",articles:},b.handleChangeb.handleChange.bind(b),b.debounceb.debounce.bind(b),b.fetchQueryb.debounce(b.fetchQuery,500),b.getTransformedNavigatorLangb.getTransformedNavigatorLang.bind(b),b}return _inherits(SearchHeaderWithSuggestions,_React$Component),_createClass(SearchHeaderWithSuggestions,{key:\"debounce\",value:function e(a,b,c){var d;return function(){var ethis,farguments,gc&&!d;clearTimeout(d),dsetTimeout(function b(){dnull,c||a.apply(e,f)},b),g&&a.apply(e,f)}}},{key:\"getTransformedNavigatorLang\",value:function d(){var a\"\";anavigator.languages&&navigator.languages.length?navigator.languages0:navigator.userLanguage||navigator.language||navigator.browserLanguage||\"en\";var ba.toLowerCase().split(\"-\"),cb.join(\"_\");return c}},{key:\"fetchQuery\",value:function i(a){var bthis,cthis.props,dc.org,ec.domain,fthis.getTransformedNavigatorLang(),gf?\"&lang\"+f:\"\",h\"https://\"+d.name+\".api.\"+e+\"/p/v1/kb/deflection/search?term\"+encodeURIComponent(a)+g;return fetch(h).then(function(a){return a.json()}).then(function(a){var ca.data;if(c){var dc.slice(0,5);b.setState({articles:d})}}).catch(function(a){return console.log(\"err\",a),a})}},{key:\"handleChange\",value:function c(a){var ba.target.value;this.setState({query:b}),this.fetchQuery(b)}},{key:\"renderResults\",value:function b(){var athis.state.articles;return a.length?React.createElement(\"div\",{className:\"form-suggestion\"},React.createElement(\"div\",{className:\"form-suggestion-label\"},React.createElement(Snippet,{id:\"sn.kustomer.suggested_articles\"})),a.map(function(a){var b_.get(a,\"attributes.slug\"),c_.get(a,\"attributes.hash\"),d_.get(a,\"attributes.title\");return React.createElement(\"div\",{className:\"form-suggestion-article\",key:c},React.createElement(\"a\",{href:\"/\"+b+\"-\"+c},d))})):null}},{key:\"renderHeroImage\",value:function d(){var athis.props.HeroImage,b_.get(data,\"variables.heroImage.value\"),c_.get(data,\"variables.overlayOpacity.value\");return a?React.createElement(a,{heroImage:b,opacity:c}):null}},{key:\"renderPlaceholder\",value:function renderPlaceholder(){var promptText_.get(data,\"variables.promptText.value\"),placeholderClassName\"form-control-search-placeholder searchBar-promptText\";return this.state.query&&(placeholderClassName+\" hide\"),React.createElement(\"div\",{className:placeholderClassName},eval(promptText)||snippet(\"sn.kustomer.search_kb\"))}},{key:\"renderInput\",value:function a(){return React.createElement(\"input\",{className:\"form-control form-control-search\",id:\"searchInput\",name:\"q\",value:this.state.query,onChange:this.handleChange,\"aria-label\":snippet(\"sn.kustomer.search_kb\")})}},{key:\"render\",value:function render(){var primaryMessage_.get(data,\"variables.primaryMessage.value\"),secondaryMessage_.get(data,\"variables.secondaryMessage.value\"),overlayTextColor_.get(data,\"variables.overlayTextColor.value\"),overlayColor_.get(data,\"variables.overlayColor.value\");return React.createElement(\"header\",{className:\"nav-main-text searchBar-overlayColor\",style:{backgroundColor:overlayColor}},this.renderHeroImage(),React.createElement(\"div\",{className:\"container\"},React.createElement(\"div\",{className:\"container-header\"},React.createElement(\"h2\",{style:{color:overlayTextColor},className:\"header-primaryMessage searchBar-primaryMessage searchBar-overlayTextColor\"},eval(primaryMessage)),React.createElement(\"h3\",{style:{color:overlayTextColor},className:\"header-secondaryMessage searchBar-secondaryMessage searchBar-overlayTextColor\"},eval(secondaryMessage))),React.createElement(\"form\",{className:\"form-control-search-wrap\",action:paths.search+\"?q\",method:\"GET\"},React.createElement(\"label\",{htmlFor:\"searchInput\",hidden:!0},React.createElement(Snippet,{id:\"sn.kustomer.search\"})),React.createElement(\"i\",{className:\"icon-search mdi mdi-magnify\",\"aria-hidden\":\"true\"}),this.renderInput(),this.renderPlaceholder(),this.renderResults())))}}),SearchHeaderWithSuggestions}(React.Component);return SearchHeaderWithSuggestions.defaultProps{paths:{},org:{},data:{},domain:\"\",HeroImage:void 0},React.createElement(SearchHeaderWithSuggestions,{paths:paths,org:org,data:data,domain:domain,HeroImage:HeroImage})}());","SearchItem":"var _createClassfunction(){function a(a,b){for(var c,d0;d<b.length;d++)cbd,c.enumerablec.enumerable||!1,c.configurable!0,\"value\"in c&&(c.writable!0),Object.defineProperty(a,c.key,c)}return function(b,c,d){return c&&a(b.prototype,c),d&&a(b,d),b}}();function _classCallCheck(a,b){if(!(a instanceof b))throw new TypeError(\"Cannot call a class as a function\")}function _possibleConstructorReturn(a,b){if(!a)throw new ReferenceError(\"this hasn't been initialised - super() hasn't been called\");return b&&(\"object\"typeof b||\"function\"typeof b)?b:a}function _inherits(a,b){if(\"function\"!typeof b&&null!b)throw new TypeError(\"Super expression must either be null or a function, not \"+typeof b);a.prototypeObject.create(b&&b.prototype,{constructor:{value:a,enumerable:!1,writable:!0,configurable:!0}}),b&&(Object.setPrototypeOf?Object.setPrototypeOf(a,b):a.__proto__b)}React.createElement(React.Fragment,null,function(){var afunction(a){function b(a){_classCallCheck(this,b);var c_possibleConstructorReturn(this,(b.__proto__||Object.getPrototypeOf(b)).call(this,a));return c.handleClickSearchResultc.handleClickSearchResult.bind(c),c}return _inherits(b,a),_createClass(b,{key:\"handleClickSearchResult\",value:function k(a){var bthis.props,cb.org,db.domain,eb.searchBucketId,fb.searchId,gb.lang,hb.articleId,ib.href;if(a.metaKey||a.preventDefault(),e&&f){var j\"https://\"+c.name+\".api.\"+d+\"/p/v1/kb/article-search-buckets/\"+e+\"/searches/\"+f;return fetch(j,{method:\"PATCH\",body:JSON.stringify({lang:g,articleId:h}),headers:{\"Content-type\":\"application/json\"}}).catch(function(a){console.error(a)}).finally(function(){a.metaKey||(window.location.hrefi)})}a.metaKey||(window.location.hrefi)}},{key:\"render\",value:function b(){var athis.props.href;return React.createElement(\"div\",{className:\"article-item-search\"},React.createElement(\"a\",{href:a,onClick:this.handleClickSearchResult,className:\"article-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header bold\"},title,\"internal\"scope&&React.createElement(Tooltip,{content:React.createElement(Snippet,{id:\"sn.kustomer.themebuilder.internal_article_icon_tooltip\"})},React.createElement(\"i\",{className:\"mdi mdi-lock article-item-header-icon\",\"aria-hidden\":\"true\"})))),React.createElement(\"div\",{className:\"article-item-time\"},publishedAt&&plugins.moment(publishedAt).format(\"MMMM D YYYY h:mma\")),React.createElement(\"div\",{className:\"article-item-body\"},React.createElement(\"div\",{dangerouslySetInnerHTML:{__html:(body||\"\").replace(/<(?:.|\\n)*?>/gm,\"\").slice(0,160).concat(\"...\")}})))}}),b}(React.Component);return a.defaultProps{href:\"\",title:\"\",publishedAt:\"\",body:\"\",org:{},domain:\"\",searchBucketId:\"\",searchId:\"\",lang:\"\",articleId:\"\",scope:\"\"},React.createElement(a,{href:href,title:title,publishedAt:publishedAt,body:body,org:org,domain:domain,searchBucketId:searchBucketId,searchId:searchId,lang:lang,articleId:articleId,scope:scope})}());","SubcategoryItem":"React.createElement(\"a\",{href:\"/\"+lang+\"/categories/\"+slug+\"-\"+hash,className:\"category-block-item category-block-item-nested-categories\"},icon&&React.createElement(\"img\",{className:\"cat-block-icon\",src:icon,alt:title}),React.createElement(\"div\",{className:\"subcat-item-header-wrap\"},React.createElement(\"h2\",{className:\"article-item-header subcat-item-header\"},title)),description&&React.createElement(\"div\",{className:\"article-item-body\"},description.substring(0,100)));"},"assets":{"form.css":"/*\n  \n  Forms\n  \n*/\n\n.form {\n  background-color: white;\n}\n\n.form-title {\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n.form button {\n  margin-left: 10px;\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-flex {\n  display: flex;\n  width: 100%;\n}\n\n@media only screen and (min-device-width: 320px) and (max-device-width: 480px) and (-webkit-min-device-pixel-ratio: 2) {\n  .form-flex {\n    display: inline-block;\n  }\n}\n\n/*\n  \n  Columns\n  \n*/\n\n.form-row {\n  width: 100%;\n  display: flex;\n  justify-content: space-between;\n  flex-direction: row;\n  flex-wrap: wrap;\n}\n\n.form-row-full .form-column {\n  width: 100%;\n}\n\n.form-row-half .form-column {\n  width: 48%;\n}\n\n.form-error-container {\n  margin-top: 10px;\n  margin-bottom: 10px;\n  margin-left: 10px;\n}\n\n.form-error {\n  font-size: 12px;\n  color: red;\n}\n\n::-webkit-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n::-moz-placeholder,\n:-ms-input-placeholder {\n  margin-left: 10px;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-base {\n  border-radius: 7px;\n  outline: 0;\n  height: 40px;\n  line-height: 35px;\n  padding-left: 10px;\n  width: auto;\n  margin-left: 10px;\n  font-size: 16px;\n  color: #222222;\n  border: #b2b2b2;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: var(--baseSizeFont);\n  color: var(--bodyTextColor);\n  border: 1px solid var(--borderPageColor);\n  font-family: var(--bodyTextFont);\n}\n\n.form-base::placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-group {\n  margin-top: 1rem;\n  flex-direction: column;\n}\n\n.form-group .form-suggestion {\n  position: relative;\n  margin-left: 10px;\n  width: auto;\n}\n\n.form-field {\n  flex-direction: column;\n  display: flex;\n  margin-bottom: 20px;\n  width: 100%;\n}\n\n.label {\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-bottom: 5px;\n  text-transform: none !important;\n  color: #222222 !important;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--bodyTextColor) !important;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\nspan.required {\n  color: red;\n}\n\n.description {\n  margin-bottom: 10px;\n  margin-left: 10px;\n  margin-right: 10px;\n  color: #576977;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n.hint {\n  font-style: italic;\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-top: 5px;\n  color: #576977;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n/*\n  \n  Search Suggestion\n  \n*/\n\n.form-suggestion {\n  padding: 30px;\n  margin-top: 10px;\n  max-height: 500px;\n  overflow-y: scroll;\n  background: #fff;\n  position: absolute;\n  width: 100%;\n  z-index: 1;\n  overflow: auto;\n  box-shadow: 0 2px 12px 0 rgba(0, 0, 0, 0.15);\n  border-radius: 30px;\n  text-align: left;\n}\n\n.form-suggestion-article {\n  margin-top: 20px;\n  font-weight: bold;\n}\n\n.form-suggestion-article:hover a {\n  color: #005fad;\n  color: var(--linkTextHoverColor);\n}\n\n.form-suggestion-label {\n  color: #0a3355;\n  color: var(--headingsColor);\n}\n\n.form-suggestion-label-divider {\n  background-color: #e9eff5;\n  height: 2px;\n  width: auto;\n  margin-top: 5px;\n}\n\n/*\n  \n  Textarea\n  \n*/\n\n.form-field-textarea {\n  min-height: 150px;\n  width: auto;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.form-field-textarea::placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-field-textarea-charCount {\n  display: flex;\n  justify-content: flex-end;\n  width: 100%;\n  margin-left: 10px;\n  margin-top: 5px;\n  color: #9A9A9A;\n}\n\n.form-field-textarea-charCountOver {\n  color: red;\n}\n\n/*\n  \n  Radio\n  \n*/\n.form-field-radio-group {\n  display: flex;\n  outline: 0;\n  font-size: 16px;\n  margin-bottom: 10px;\n  position: relative;\n  margin-left: 10px;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\n.form-field-radio-inputtype\"radio\" {\n  position: absolute;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n  appearance: none;\n  z-index: 1;\n  width: 24px;\n  height: 24px;\n}\n\n.form-field-radio-inputtype\"radio\":not(:checked) + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 100%;\n  border: 1px solid gray;\n}\n\n.form-field-radio-input:checked + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 100%;\n  border: 1px solid rgb(100, 100, 100);\n  -moz-box-shadow: inset 0 0 2px #000000;\n  -webkit-box-shadow: inset 0 0 2px #000000;\n  box-shadow: inset 0 0 2px #000000;\n}\n\n.form-field-radio-input:checked + label::after {\n  content: \"\";\n  position: absolute;\n  display: inline-block;\n  width: 8px;\n  height: 8px;\n  background-color: rgb(100, 100, 100);\n  top: 8px;\n  left: 5px;\n  border-radius: 100%;\n}\n\n.form-field-radio-label {\n  line-height: 14px;\n}\n\n/*\n  \n  Checkbox\n  \n*/\n.form-field-checkbox-group {\n  display: flex;\n  outline: 0;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  position: relative;\n  margin-left: 10px;\n}\n\n.form-field-checkbox-inputtype\"checkbox\" {\n  position: absolute;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n  appearance: none;\n  z-index: 1;\n  width: 24px;\n  height: 24px;\n}\n\n.form-field-checkbox-inputtype\"checkbox\":not(:checked) + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  border-radius: 3px;\n  background-color: white;\n  border: 1px solid gray;\n}\n\n.form-field-checkbox-input:checked + label::before {\n  content: \"\";\n  position: relative;\n  display: inline-block;\n  top: 3px;\n  width: 16px;\n  height: 16px;\n  margin-right: 10px;\n  background-color: white;\n  border-radius: 3px;\n  border: 1px solid rgb(100, 100, 100);\n  -moz-box-shadow: inset 0 0 2px #000000;\n  -webkit-box-shadow: inset 0 0 2px #000000;\n  box-shadow: inset 0 0 2px #000000;\n}\n\n.form-field-checkbox-input:checked + label::after {\n  content: \"✔\";\n  position: absolute;\n  display: inline-block;\n  width: 8px;\n  height: 8px;\n  color: rgb(100, 100, 100);\n  top: 5px;\n  left: 5px;\n  border-radius: 3px;\n  font-size: 12px;\n}\n\n.form-field-checkbox-label {\n  line-height: 14px;\n}\n\n/*\n  \n  Dropdown\n  \n*/\n\n.form-field-dropdown {\n  margin-bottom: 10px;\n  position: unset;\n}\n\n.form-field-hidden-input {\n  width: auto;\n  position: absolute;\n  background: transparent;\n  top: 0;\n  border: none;\n  outline: none;\n  height: 40px;\n  display: none;\n}\n\n.form-field-select-group {\n  -webkit-appearance: none;\n  background-color: white;\n  border-radius: 3px;\n  padding-right: 10px;\n  padding-left: 10px;\n  margin-bottom: 0;\n  display: flex;\n}\n\n.form-field-select-options {\n  position: relative;\n}\n\n.form-field-select-options-overlay {\n  border: 1px solid rgb(190, 190, 190);\n  border-radius: 3px;\n  outline: 0;\n  line-height: 35px;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  position: absolute;\n  top: -1px;\n  margin-left: 10px;\n  width: 98%;\n  background-color: white;\n  z-index: 1;\n}\n\n.form-field-select-option-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: 100%;\n}\n\n.form-field-select-option-label {\n  width: 100% !important;\n  max-width: 100% !important;\n}\n\n.form-field-select-option-arrow {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: auto;\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n}\n\n.form-field-select-option:hover {\n  background-color: rgb(230, 230, 230);\n}\n\n.form-field-select-option span {\n  margin-left: 10px;\n}\n\n.form-field-select-group .form-field-select-option-label,\n.form-field-select-option span {\n  display: block;\n  width: auto;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  display: block;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-field-native-select-group {\n  -moz-appearance: none;\n  -webkit-appearance: none;\n  appearance: none;\n  background: transparent;\n  background-image: url('data:image/svg+xml;utf-8,<svg xmlns\"http://www.w3.org/2000/svg\" xmlns:xlink\"http://www.w3.org/1999/xlink\" version\"1.1\"  width\"24\" height\"24\" viewBox\"0 0 36 20\"><path fill\"gray\" d\"M7.41,8.58L12,13.17L16.59,8.58L18,10L12,16L6,10L7.41,8.58Z\" /></svg>');\n  background-position-x: 100%;\n  background-position-y: 5px;\n  background-repeat: no-repeat;\n  width: calc(100% - 10px);\n}\n\n/*\n  \n  Tree\n  \n*/\n\n.form-field-tree-group {\n  -webkit-appearance: none;\n  background-color: white;\n  border-radius: 3px;\n  padding-right: 10px;\n  padding-left: 10px;\n  margin-bottom: 0;\n  display: flex;\n}\n\n.form-field-tree-options {\n  position: relative;\n}\n\n.form-field-tree-options-overlay {\n  border: 1px solid rgb(190, 190, 190);\n  border-radius: 3px;\n  outline: 0;\n  line-height: 35px;\n  font-size: 16px;\n  margin-bottom: 10px;\n  color: black;\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  position: absolute;\n  top: -1px;\n  margin-left: 10px;\n  width: 98%;\n  background-color: white;\n  max-height: 300px;\n  overflow-y: scroll;\n  z-index: 1;\n}\n\n.form-field-tree-option-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  width: 80%;\n}\n\n.form-field-tree-option-label {\n  width: 80%;\n  max-width: 80%;\n}\n\n.form-field-tree-arrow {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-field-tree-clear {\n  color: #576977;\n  color: var(--secondaryTextColor);\n  margin-right: 5px;\n}\n\n.form-field-tree-actions {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  margin-left: auto;\n}\n\n.form-field-tree-option:hover {\n  background-color: rgb(230, 230, 230);\n}\n\n.form-field-tree-option {\n  cursor: pointer;\n}\n\n.form-field-tree-option div {\n  display: inline-block;\n}\n\n.form-field-tree-option > .form-field-tree-arrow {\n  margin-right: 5px;\n  margin-left: 5px;\n  width: initial;\n}\n\n.form-field-tree-group .form-field-tree-option-label,\n.form-field-tree-option span {\n  display: block;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  display: block;\n  margin-left: 10px;\n}\n\n/*\n  \n  Images\n  \n*/\n\n.form-images {\n  display: inline-block;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-image {\n  width: 200px;\n  height: 200px;\n  margin: 5px;\n}\n\n/*\n  \n  Attachment\n  \n*/\n\n.form-attachment {\n  border: 1px solid red;\n  display: none;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-file-button {\n  margin-left: 10px;\n  margin-right: 10px;\n  margin-bottom: 10px;\n  margin-top: 10px;\n  padding: 3px 10px;\n  height: 30px;\n  width: 110px;\n  background-color: rgb(250, 250, 250);\n  -webkit-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  -moz-box-shadow: 0px 0px 5px -2px rgba(0, 0, 0, 0.75);\n  box-shadow: 0px 0px 1px 0px rgba(0, 0, 0, 0.75);\n  border-radius: 3px;\n  text-align: center;\n  font-size: 16px;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-file-button:hover {\n  cursor: pointer;\n}\n\n.form-file-attachment {\n  width: 194px;\n  height: 35px;\n  background-color: rgb(240, 240, 240);\n  display: flex;\n  justify-content: flex-start;\n  align-items: center;\n  border-radius: 3px;\n  padding-left: 10px;\n  margin-bottom: 10px;\n  margin-left: 10px;\n  margin-right: 10px;\n}\n\n.form-file-attachment-name {\n  width: 80%;\n}\n\n.form-file-attachment-close {\n  width: 20%;\n  display: flex;\n  justify-content: center;\n}\n\n.form-file-attachment-close:hover {\n  cursor: pointer;\n}\n\n/*\n  \n  Article Deflection \n  \n*/\n\n.form-deflection-prompt-container {\n  position: fixed;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n  border: solid 1px #dbdadf;\n  background-color: #f9fafc;\n  padding: 15px;\n  font-size: 16px;\n}\n\n.form-deflection-prompt-text {\n  margin-right: 40px;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\n.form-modal-success-icon,\n.form-deflection-success-icon {\n  display: flex;\n  justify-content: center;\n  color: #80ce69;\n  font-size: 30px;\n}\n\n.form-deflection-item-article-cta-button {\n  border: none;\n  padding: 10px 30px;\n  border-radius: 3px;\n  font-family: \"Helvetica\";\n  background-color: #0a3355;\n  color: #ffffff;\n  font-size: 16px;\n  font-family: var(--headingsAndButtonsFont);\n  background-color: var(--primaryButtonColor);\n  color: var(--primaryButtonTextColor);\n  font-size: var(--baseSizeFont);\n}\n\n.form-deflection-item-article-cta-button:hover {\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .form-deflection-prompt-container {\n    flex-direction: column;\n  }\n\n  .form-deflection-prompt-text {\n    margin: 0 auto 10px;\n  }\n}\n\n/*\n  \n  Modal\n  \n*/\n\n/* The Modal (background) */\n.form-modal {\n  display: flex;\n  position: fixed; /* Stay in place */\n  z-index: 1;\n  left: 0;\n  top: 0;\n  width: 100%;\n  height: 100%;\n  overflow: auto;\n  background-color: rgb(0, 0, 0); /* Fallback color */\n  background-color: rgba(0, 0, 0, 0.4); /* Black w/ opacity */\n}\n\n.form-modal-container {\n  width: 100%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.form-modal-box {\n  max-width: 600px;\n  width: 80%;\n  position: relative;\n}\n\n/* Modal Content */\n.form-modal-content {\n  background-color: #fefefe;\n  margin: auto;\n  padding: 20px;\n  border: 1px solid #888;\n  overflow-y: scroll;\n  max-height: 700px;\n}\n\n@media only screen and (max-width: 768px) {\n  .form-modal-box {\n    max-height: 100%;\n    max-width: 100%;\n    width: 100%;\n  }\n\n  .form-modal-content {\n    height: 100%;\n    max-height: 100%;\n    width: 100%;\n    -webkit-overflow-scrolling: touch;\n  }\n}\n\n/* The Close Button */\n.form-modal-close {\n  display: flex;\n  justify-content: flex-end;\n}\n\n.form-modal-close:hover,\n.form-modal-close:focus {\n  color: #000;\n  cursor: pointer;\n}\n\n.form-modal-success-container {\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  flex-direction: column;\n}\n\n.form-modal-success-container-no-results {\n  margin: 50px auto;\n}\n\n.form-modal-success {\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.form-modal-divider {\n  margin: 20px auto;\n  background-color: #dbdadf;\n  height: 1px;\n}\n\n.form-deflection-header {\n  font-size: 18px;\n  font-weight: bold;\n}\n\n.form-deflection-description {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n  margin: 15px auto;\n}\n\n.form-deflection-item {\n  border-radius: 3px;\n  border: solid 1px #dbdadf;\n  margin-bottom: 15px;\n}\n\n.form-deflection-item-article {\n  padding: 20px;\n}\n\n.form-deflection-item-article-name {\n  font-weight: bold;\n  display: flex;\n  align-items: baseline;\n  font-size: 16px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.form-deflection-item-article-body {\n  margin: 10px 0;\n  font-size: 14px;\n}\n\n.form-deflection-item-article-actions {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n}\n\n.form-deflection-item-article-read-more,\n.form-deflection-item-article-link {\n  display: flex;\n  align-items: center;\n  font-size: 14px;\n  cursor: pointer;\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.form-deflection-item-article-link {\n  margin-left: 5px;\n  line-height: 16px;\n}\n\n.form-deflection-item-article-read-more i {\n  line-height: 14px;\n}\n\n.form-deflection-item-article-read-text {\n  margin-left: 5px;\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.form-deflection-item-article-cta {\n  border-top: 1px solid #dbdadf;\n  padding: 20px;\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n.form-deflection-item-article-cta-text {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n/*\n  \n  Phone\n  \n*/\n\n.form-phone-container {\n  margin-left: 10px;\n}\n","portal.css":"/*\n  \n  Conversations\n  \n*/\n\n.container-header-conversations,\n.container-header-conversation {\n  text-align: left !important;\n  max-width: 100% !important;\n}\n\n.container-header-conversation {\n  display: flex;\n  align-items: center;\n}\n\n.nav-search-conversations {\n  padding: 0 !important;\n}\n\n.form-control-search-wrap-conversations {\n  width: 100% !important;\n}\n\n.conversations-icon-close {\n  position: absolute;\n  right: 1rem;\n  top: 12px;\n  font-size: 1.5rem;\n  color: #8b97a1;\n  cursor: pointer;\n}\n\n.container-status-filter {\n  max-width: 100%;\n  display: flex;\n  margin: 25px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .container-status-filter {\n    max-width: 300px;\n  }\n}\n\n.conversations-container {\n  width: 100%;\n  padding: 1.5rem 1rem;\n}\n\n@media only screen and (max-width: 768px) {\n  .conversations-container .container-home {\n    margin: 0 auto;\n    padding: 0 10px;\n  }\n}\n\n.conversations-container .container {\n  margin: 0 auto;\n}\n\n.conversations-breadcrumb {\n  display: flex;\n  flex-wrap: wrap;\n  margin-bottom: 30px;\n}\n\n.conversations-breadcrumbs-link {\n  margin-bottom: 5px;\n}\n\n.breadcrumb-chevron-right-icon {\n  margin: 0 5px;\n  color: #9a9a9a;\n}\n\n.status-filter {\n  cursor: pointer;\n  padding: 10px;\n  border: 1px solid #e3e3e3;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  width: 100%;\n  text-align: center;\n  color: unset !important;\n}\n\n.status-filter:first-of-type {\n  border-right: none;\n  border-radius: 80px 0px 0px 80px;\n}\n\n.status-filter:last-of-type {\n  border-left: none;\n  border-radius: 0px 80px 80px 0px;\n}\n\n.status-filter-active {\n  background-color: #e3e3e3;\n}\n\n.conversations-list,\n.conversations-list-item {\n  list-style: none;\n}\n\n.conversations-list {\n  margin: 0;\n  padding: 0;\n}\n\n.conversations-list-item {\n  position: relative;\n  padding: 15px;\n}\n\n.conversations-list-item:nth-child(even) {\n  background-color: rgba(244, 243, 248, 0.4);\n  border-radius: 12px;\n}\n\n.conversations-list-item-link-wrapper {\n  font-weight: bold;\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n}\n\n.conversations-list-item-left,\n.conversations-list-item-right {\n  display: flex;\n  align-items: center;\n}\n\n.conversations-list-item-date {\n  color: #9a9a9a;\n  font-size: 12px;\n}\n\n.conversations-list-item-status {\n  border-radius: 80px;\n  padding: 5px 10px;\n  font-weight: bold;\n  font-size: 12px;\n  margin: 0 10px;\n}\n\n.conversations-list-item-status.open {\n  color: #15cc70;\n  background-color: rgba(21, 204, 112, 0.1);\n}\n\n.conversations-list-item-status.done {\n  color: #767676;\n  background-color: rgba(118, 118, 118, 0.1);\n}\n\n.channel-icon-container {\n  font-size: 12px;\n  background-color: #fff;\n  border: 1px solid #e3e3e3;\n  border-radius: 50%;\n  padding: 5px;\n  position: relative;\n  margin-right: 10px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.conversations-empty {\n  display: flex;\n  align-items: center;\n  flex-direction: column;\n  justify-content: center;\n  text-align: center;\n  padding: 20px 0 40px;\n  background: rgba(244, 243, 248, 0.4);\n  border-radius: 12px;\n}\n\n.conversations-empty-text {\n  color: #767676;\n}\n\n/*\n  \n  Conversation Details\n  \n*/\n\n.thread-container {\n  width: 100%;\n}\n\n.thread-container-content {\n  margin: 20px;\n}\n\n.thread-divider {\n  margin: 20px 0;\n  height: 1px;\n  background-color: #e3e3e3;\n  border: none;\n}\n\n.conversation-detail {\n  display: flex;\n  justify-content: space-between;\n  width: 100%;\n}\n\n.details-container {\n  width: 320px;\n  border-left: 1px solid #e3e3e3;\n  padding-left: 20px;\n}\n\n.details-header {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  background-color: #fff;\n  width: 100%;\n  padding: 0;\n  pointer-events: none;\n}\n\n.details-title {\n  font-weight: bold;\n  font-size: 18px;\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n  color: #0a3355;\n  color: var(--headingsColor);\n}\n\n.detail-expand-icon {\n  display: none;\n}\n\n.attributes-container {\n  display: flex;\n  flex-direction: column;\n}\n\n.attribute-container {\n  display: flex;\n  flex-direction: column;\n  padding: 10px 5px;\n}\n\n.attribute-label {\n  color: #767676;\n  font-weight: bold;\n  margin-bottom: 5px;\n}\n\n@media only screen and (max-width: 768px) {\n  .thread-container-content {\n    margin: 0;\n  }\n\n  .details-container {\n    width: 100%;\n    margin: 20px auto;\n    border-left: none;\n    padding-left: 0;\n    cursor: pointer;\n  }\n\n  .details-header {\n    background-color: #fafafa;\n    border-radius: 12px;\n    padding: 10px;\n    pointer-events: unset;\n  }\n\n  .conversation-detail {\n    display: block;\n  }\n\n  .details-title {\n    font-size: 12px;\n  }\n\n  .detail-expand-icon {\n    display: block;\n  }\n\n  .attribute-container {\n    padding: 10px;\n  }\n\n  .attributes-container.close {\n    display: none;\n  }\n\n  .attributes-container.open {\n    display: flex;\n    flex-direction: column;\n  }\n}\n\n/*\n  \n  Conversation Message\n  \n*/\n\n.messages-container {\n  overflow: auto;\n  height: 500px;\n  margin-bottom: 20px;\n  -ms-overflow-style: none; /* IE and Edge */\n  scrollbar-width: none; /* Firefox */\n}\n\n.messages-container::-webkit-scrollbar {\n  display: none;\n}\n\n.message-container {\n  display: flex;\n  margin: 0 20px 20px;\n  overflow: visible;\n}\n\n.message-container.out {\n  flex-direction: row;\n}\n\n.message-container.in {\n  flex-direction: row-reverse;\n}\n\n.message-text {\n  font-size: 16px;\n  font-size: var(--baseSizeFont);\n  word-break: break-word;\n}\n\n.message.out {\n  margin-left: 10px;\n}\n\n.message.in {\n  margin-right: 10px;\n}\n\n.message-bubble {\n  max-width: 500px;\n  width: 100%;\n  padding: 10px;\n  font-size: 14px;\n  line-height: 18px;\n}\n\n.message-bubble img {\n  max-width: 100%;\n  max-height: 100%;\n  object-fit: cover;\n  overflow: hidden;\n}\n\n.message-bubble.out {\n  background-color: #fff1f0;\n  border-radius: 0px 10px 10px 10px;\n}\n\n.message-bubble.in {\n  background-color: #f4f3f8;\n  border-radius: 10px 0 10px 10px;\n}\n\n.message-avatar {\n  height: 40px;\n  width: 40px;\n  min-width: 40px;\n  border-radius: 50%;\n}\n\n.message-avatar.out {\n  background-color: #fff1f0;\n}\n\n.message-avatar.in {\n  background-color: #f4f3f8;\n}\n\n.message-timestamp {\n  margin-right: 5px;\n}\n\n.message-meta-container,\n.message-icon-container {\n  display: flex;\n  position: relative;\n}\n\n.message-icon {\n  color: #15cc70;\n}\n\n.message-icon.pending {\n  color: #767676;\n}\n\n.message-icon.failed {\n  color: #ff655d;\n}\n\n.message-meta {\n  margin-top: 10px;\n  font-size: 14px;\n  color: #767676;\n  display: flex;\n  align-items: baseline;\n}\n\n.message-meta.in {\n  justify-content: flex-end;\n}\n\n.message-meta.out {\n  justify-content: flex-start;\n}\n\n.message-channel-wrapper {\n  display: flex;\n  align-items: baseline;\n  font-weight: bold;\n}\n\n.message-channel {\n  margin-left: 5px;\n  text-transform: capitalize;\n}\n\n.messages-see-more-container {\n  display: flex;\n  justify-content: center;\n  margin: 0 auto 20px;\n}\n\n.messages-see-more-button {\n  padding: 10px;\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .message-container {\n    margin: 0 0 20px 0;\n  }\n}\n\n.conversation-message-attachments-container {\n  margin-top: 10px;\n}\n\n/*\n  \n  Conversation Reply\n  \n*/\n\n.conversation-reply-form {\n  width: 100%;\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  padding: 10px;\n}\n\n.conversation-reply-textarea {\n  margin-bottom: 0;\n}\n\n.conversation-reply-textarea textarea {\n  width: 100%;\n  border: none;\n  resize: vertical;\n  min-height: 80px;\n  margin: 0;\n  padding: 0;\n  line-height: unset;\n}\n\n.conversation-reply-charLimit {\n  margin-left: 0;\n}\n\n.conversation-reply-textarea label {\n  display: none;\n}\n\n.conversation-actions-container {\n  display: flex;\n  align-items: center;\n  width: 100%;\n  justify-content: flex-end;\n  margin-top: 10px;\n}\n\n.conversation-action-send-button {\n  display: flex;\n  align-items: center;\n}\n\n.conversation-action-send-text {\n  margin-left: 10px;\n}\n\n/*\n  \n  Conversation Editor\n  \n*/\n.conversation-editor-container {\n  min-height: 200px;\n}\n\n.conversation-editor-attachments-container {\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n  padding: 15px 15px 0;\n}\n\n.conversation-editor-quill-container {\n  padding-bottom: 40px;\n  height: 160px;\n}\n\n#portal-editor {\n  border-bottom: none;\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n}\n\n.conversation-editor-actions-container {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  padding-bottom: 10px;\n  padding-top: 10px;\n  border-left: 1px solid #e3e3e3;\n  border-right: 1px solid #e3e3e3;\n  border-bottom: 1px solid #e3e3e3;\n}\n\n.conversation-action-attachment {\n  margin-right: 24px;\n}\n\n.conversation-action-attachment-label {\n  cursor: pointer;\n}\n\n.conversation-action-attachment-label-disabled {\n  cursor: not-allowed;\n}\n\n.conversation-action-send-button {\n  margin-right: 10px;\n  background-color: #52aaff;\n}\n\n.conversation-editor-attachments-container\n  .conversation-attachments-container-end-user {\n  justify-content: flex-start;\n}\n\n/*\n  \n  Conversation Attachments (plural)\n  \n*/\n.conversation-attachments-container-end-user {\n  display: flex;\n  justify-content: flex-end;\n  align-items: center;\n  min-height: 90px;\n}\n\n.conversation-attachments-container-agent {\n  display: flex;\n  justify-content: flex-start;\n  align-items: center;\n  min-height: 90px;\n}\n\n@media only screen and (max-width: 768px) {\n  .conversation-attachments-container-end-user {\n    flex-direction: column;\n  }\n\n  .conversation-attachments-container-agent {\n    flex-direction: column;\n  }\n}\n\n/*\n  \n  Conversation Attachment (singular)\n  \n*/\n@media only screen and (max-width: 768px) {\n  .conversation-attachment-container {\n    margin-bottom: 10px;\n  }\n}\n.conversation-reply-form-file-attachment {\n  width: 140px;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  margin-right: 10px;\n  background: #fafafa;\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  padding: 10px;\n  cursor: pointer;\n  background-size: cover;\n}\n\n.conversation-attachment-modal-file {\n  width: 400px;\n  height: 300px;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n  background: #fafafa;\n  padding: 10px;\n  cursor: pointer;\n}\n\n.conversation-reply-form-file-attachment-delete {\n  align-self: flex-end;\n}\n\n.conversation-reply-form-file-attachment-delete-icon {\n  color: #767676;\n  cursor: pointer;\n}\n\n.conversation-reply-form-file-attachment-wrapper-modal {\n  width: 100%;\n  display: flex;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-wrapper {\n  width: 100%;\n  display: flex;\n}\n\n.conversation-reply-form-file-attachment-type {\n  background-color: #ff655d;\n  border-radius: 6px;\n  flex: 0 0 auto;\n  font-size: 10px;\n  font-weight: 700;\n  color: white;\n  padding: 5px;\n}\n\n.conversation-reply-form-file-attachment-name-wrapper {\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-name-modal {\n  overflow: hidden;\n  text-overflow: ellipsis;\n  white-space: nowrap;\n  margin-left: 4px;\n  width: 100%;\n}\n\n.conversation-reply-form-file-attachment-name {\n  overflow: hidden;\n  text-overflow: ellipsis;\n  white-space: nowrap;\n  margin-left: 4px;\n  width: 80px;\n}\n\n.conversation-reply-form-file-attachment-size-wrapper-modal {\n  display: flex;\n  justify-content: center;\n}\n\n.conversation-reply-form-file-attachment-size-wrapper {\n  align-self: flex-start;\n}\n\n.conversation-reply-form-file-attachment-size-modal {\n  display: inline-block;\n  align-self: flex-start;\n  font-size: 10px;\n  margin-top: 4px;\n}\n\n.conversation-reply-form-file-attachment-size {\n  display: inline-block;\n  align-self: flex-start;\n  font-size: 16px;\n  margin-top: 4px;\n}\n\n/*\n  \n  Navigation\n  \n*/\n\n.nav-account-container {\n  position: relative;\n}\n\n.nav-account {\n  display: flex;\n  align-items: center;\n  padding-left: 20px;\n  margin-left: 10px;\n  border-left: 1px solid #efeef6;\n  cursor: pointer;\n}\n\n.nav-account-name {\n  margin: 0 10px;\n}\n\n.nav-account-link {\n  cursor: pointer;\n}\n\n.nav-avatar {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  border: 1px solid #e3e3e3;\n}\n\n.nav-account-list-container {\n  position: absolute;\n  display: flex;\n  flex-direction: column;\n  background-color: #fff;\n  padding: 20px;\n  width: 200px;\n  right: 0;\n  top: calc(100% + 1rem);\n  box-shadow: 0px 2px 4px rgba(0, 0, 0, 0.08);\n  border-radius: 0px 0px 12px 12px;\n}\n\n.nav-account-list-item {\n  list-style: none;\n  margin-bottom: 20px;\n}\n\n.nav-menu-icon {\n  font-size: 22px;\n}\n\n@media only screen and (max-width: 768px) {\n  .nav-avatar {\n    margin-right: 10px;\n  }\n  .nav-account-container.desktop {\n    display: none;\n  }\n  .nav-account-list-container {\n    border: none;\n    border-radius: unset;\n    z-index: 1;\n    position: absolute;\n    width: 100vw;\n    height: 100vh;\n    right: -18px;\n    margin-top: -0.5rem;\n    box-shadow: 0 2px 6px 0 rgb(167 167 167 / 50%);\n    padding: 0;\n  }\n  .nav-account-list-item {\n    margin-bottom: 0;\n  }\n  .nav-account-name {\n    display: none;\n  }\n}\n\n/*\n  \n  Login\n  \n*/\n\n.login-buttons-container {\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  padding: 15px;\n}\n\n.login-buttons-form {\n  padding: 20px;\n  border: 2px solid #ececec;\n  border-radius: 16px;\n}\n\n.login-header {\n  margin-bottom: 20px;\n}\n\n.login-button {\n  border: 1px solid #e3e3e3;\n  border-radius: 12px;\n  display: flex;\n  align-items: center;\n  width: 300px;\n  justify-content: center;\n  padding: 15px;\n  margin-bottom: 15px;\n}\n\n.login-button-text {\n  margin-left: 10px;\n}\n\n/*\n  \n  Utils\n  \n*/\n\n.showInMobile {\n  display: none;\n}\n\n.hideInMobile {\n  display: block;\n}\n\n@media only screen and (max-width: 768px) {\n  .showInMobile {\n    display: block;\n  }\n\n  .hideInMobile {\n    display: none;\n  }\n}\n\n/*\n  \n  Modal (shared, generic)\n  \n*/\n.shared-modal {\n  margin: auto;\n  padding: 0;\n  border: 0;\n}\n\n.shared-modal-content-conversation-attachment {\n  display: flex;\n}\n\n.shared-modal-title-bar {\n  display: flex;\n  justify-content: space-evenly;\n  position: absolute;\n  right: 0;\n  padding-top: 10px;\n  padding-right: 10px;\n}\n\n.shared-modal-action-icon {\n  font-size: 24px;\n  color: #767676;\n  cursor: pointer;\n}\n","recaptcha.css":"#g-recaptcha {\n  margin: 10px 10px 20px 10px;\n}\n","styles.css":"/*\n\n  \n  Table of Contents\n  \n\n\t1.0 Globals\n\t2.0 Icons\n  3.0 Main Containers\n\t4.0 Buttons\n\t5.0 Forms\n\t6.0 Pages\n\t6.1 Homepage\n\t6.2 Article page\n\t6.3 Search page\n\t6.4 Category page\n\t6.5 404 page\n\t7.0 Components\n\t7.1 Nav\n\t7.2 Hero Image\n\t7.3 Footer\n\t7.4 Category Component\n\t7.5 Search Header\n\t7.6 Article Breadcrumbs\n  7.7 Article Item\n  7.8 Subcategory Item\n  7.9 Announcement\n\t8.0 Utilities\n*/\n\n/* let's set up some variables */\n:root {\n  --headingsAndButtonsFont: \"Helvetica\";\n  --headingBaseSizeFont: 36px;\n  --bodyTextFont: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  --baseSizeFont: 16px;\n  --headingsColor: #0a3355;\n  --bodyTextColor: #222222;\n  --secondaryTextColor: #576977;\n  --linksColor: #0a3355;\n  --linksColorLightened: #0a3355; /* keep for backwards compatibility */\n  --linkTextHoverColor: #005fad;\n  --primaryButtonColor: #0a3355;\n  --primaryButtonColorLightened: #0a3355; /* keep for backwards compatibility */\n  --primaryButtonTextColor: #ffffff;\n  --primaryButtonBackgroundHoverColor: #005fad;\n  --primaryButtonTextHoverColor: #ffffff;\n  --primaryBackgroundPageColor: #ffffff;\n  --secondaryBackgroundPageColor: #f9f9f9;\n  --borderPageColor: #b2b2b2;\n}\n\n/*\n  \n  1.0 Globals\n  \n*/\n\n* {\n  box-sizing: border-box;\n  margin: 0;\n}\n\nhtml {\n  height: 100%;\n  font-size: 16px;\n  font-family: \"Source Sans Pro\", sans-serif;\n  color: #222222;\n  /* font: 16px/1.5 -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  */\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n  color: var(--bodyTextColor);\n}\n\nbody {\n  min-height: 100%;\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\na {\n  text-decoration: none;\n  transition: color 0.2s ease-in-out;\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\na:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n}\n\nh1 {\n  font-size: 32px;\n}\n\nh1,\nh2,\nh3,\nh4,\nh5,\nh6 {\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\nblockquote {\n  padding-left: 4rem;\n  position: relative;\n  margin-bottom: 2rem;\n  font-style: italic;\n  line-height: 1.618rem;\n}\n\nblockquote:before {\n  content: \"\\F756\";\n  position: absolute;\n  left: 1rem;\n  color: #576977;\n  font-family: \"Material Design Icons\";\n  font-style: normal;\n  font-size: 2.5rem;\n  text-rendering: auto;\n  line-height: inherit;\n  -webkit-font-smoothing: antialiased;\n}\n\ncode {\n  background-color: #f9f9f9 !important;\n  color: #d72b3f !important;\n  font-size: 0.75rem;\n  padding: 2px 3px 1px;\n  white-space: normal;\n}\n\ncode,\npre {\n  font-family: Monaco, Menlo, Consolas, \"Courier New\", monospace !important;\n  border: 1px solid #d8d8d8 !important; /* :\\ */\n  padding: 0.1rem 0.4rem;\n  border-radius: 0.2rem;\n  -webkit-font-variant-ligatures: none;\n  font-variant-ligatures: none;\n  tab-size: 4;\n  -moz-tab-size: 4;\n  -o-tab-size: 4;\n  -webkit-tab-size: 4;\n}\n\npre {\n  background-color: #efefef;\n  overflow-x: auto;\n  font-size: 0.8rem;\n  padding: 1.5rem;\n}\n\ntable {\n  border-collapse: collapse;\n  border-spacing: 0;\n}\n\nth,\ntd {\n  margin: 0;\n}\n\ntable tbody {\n  border: 1px solid #f1f1f1;\n  border-radius: 4px;\n  background-color: #fefefe;\n}\n\ntable tbody th,\ntable tbody td {\n  padding: 0.5rem 0.625rem 0.625rem;\n}\n\ntable tbody tr:nth-child(even) {\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor) !important;\n}\n\nbutton {\n  border: none;\n  border-radius: 5px;\n  margin: 0;\n  padding: 0;\n  width: auto;\n  overflow: visible;\n\n  border-color: #0a3355;\n  border-color: var(--primaryButtonColor);\n\n  background-color: #0a3355;\n  background-color: var(--primaryButtonColor);\n\n  color: #ffffff;\n  color: var(--primaryButtonTextColor);\n\n  /* inherit font from ancestor */\n  font: inherit;\n\n  /* Normalize `line-height`. Cannot be changed from `normal` in Firefox 4+. */\n  line-height: normal;\n\n  /* Corrects font smoothing for webkit */\n  -webkit-font-smoothing: inherit;\n  -moz-osx-font-smoothing: inherit;\n\n  /* Corrects inability to style clickable `input` types in iOS */\n  -webkit-appearance: none;\n}\n\n/* Remove excess padding and border in Firefox 4+ */\nbutton::-moz-focus-inner {\n  border: 0;\n  padding: 0;\n}\n\nbutton:hover,\nbutton a:hover {\n  color: #ffffff;\n  color: var(--primaryButtonTextHoverColor);\n  background-color: #005fad;\n  background-color: var(--primaryButtonBackgroundHoverColor);\n  -webkit-transition: background-color, color 500ms ease-in-out;\n  -ms-transition: background-color, color 500ms ease-in-out;\n  transition: background-color, color 500ms ease-in-out;\n}\n\n.svg {\n  display: inline-block;\n  vertical-align: middle;\n  pointer-events: none;\n}\n\n/*\n  \n  2.0 Icons\n  \n*/\n\n/*\n  \n  3.0 Main Containers\n  \n*/\n\n.main-layout {\n  display: flex;\n  flex-direction: column;\n  min-height: 100vh;\n  overflow-y: auto;\n}\n\n.main-layout-deflection-padding {\n  padding-bottom: 70px;\n}\n\n.container {\n  max-width: 1440px;\n  padding: 0 10px;\n  width: 100%;\n  z-index: 1;\n}\n\n.featured-articles-container {\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.container-home {\n  flex: 1 1 auto; /** IE11 needs explicit 3 values */\n  margin: 1.5rem;\n}\n\n.container-contact {\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n  height: 100vh;\n}\n\n.contact-wrapper {\n  padding: 60px 80px !important;\n  border-radius: 3px;\n  box-shadow: 0 2px 12px 0 rgba(0, 0, 0, 0.15);\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.contact-wrapper hr {\n  display: none;\n}\n\n.categories-container,\n.contact-us-container {\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n@media only screen and (max-width: 767px) {\n  .container-contact {\n    background-color: #ffffff;\n    background-color: var(--primaryBackgroundPageColor);\n  }\n\n  .contact-wrapper {\n    box-shadow: none;\n    padding: 0 !important;\n  }\n}\n\n@media only screen and (min-width: 768px) {\n  .container-home {\n    max-width: 940px;\n    margin: 4rem;\n  }\n}\n\n@media only screen and (min-width: 1022px) {\n  .container-home {\n    width: 100%;\n    margin: 4rem auto;\n  }\n}\n\n/*\n  \n  4.0 Buttons\n  \n*/\n\n.btn {\n  border: 1px solid transparent;\n  padding: 0.675rem 0.875rem;\n  text-transform: uppercase;\n  font-size: 0.75rem;\n  transition: color 0.2s ease-in-out, background-color 0.2s ease-in-out;\n}\n\n.btn:hover {\n  cursor: pointer;\n}\n\n.btn:disabled {\n  opacity: 0.65;\n  pointer-events: none;\n}\n\n.btn-submit {\n  font-weight: bold;\n}\n\n.btn-secondary {\n  background-color: #f8fafc;\n  color: #4894c8;\n  border: 1px solid #e9eff4;\n  border-radius: 3px;\n}\n\n.btn-icon {\n  background-color: transparent;\n  color: #9c9fa8;\n  padding: 0.2rem;\n}\n\n.btn-icon .mdi {\n  transition: color 0.2s ease-in-out;\n}\n\n.btn-icon.btn-md {\n  padding: 0.25rem;\n  font-size: 1.25rem;\n}\n\n.btn-icon:hover {\n  background-color: #005fad;\n}\n\n.btn-icon:hover .mdi:before {\n  color: #ffffff;\n}\n\n.btn-sml {\n  font-size: 0.75rem;\n}\n\na.btn {\n  color: #ffffff;\n}\n\n.btn-arrow-right {\n  width: 32px;\n  height: 32px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  padding: 0;\n  font-size: 1.25rem;\n}\n\n/*\n  \n  5.0 Forms\n  \n*/\n\n::-webkit-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n::-moz-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n:-ms-input-placeholder {\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-control {\n  border: 1px solid #b2b2b2;\n  color: #576977;\n  border: 1px solid var(--borderPageColor);\n  color: var(--secondaryTextColor);\n  border-radius: 7px;\n  outline: 0;\n  height: 50px;\n  line-height: 50px;\n  font-size: 1rem;\n}\n\n/*\n  \n  6.0 Pages\n  \n*/\n\n/*\n  \n  6.1 Homepage\n  \n*/\n\n.container-header {\n  font-size: 21px;\n  text-align: center;\n  max-width: 620px;\n  margin: 0 auto;\n}\n\n@media only screen and (max-width: 768px) {\n  .container-header {\n    max-width: 100%;\n  }\n}\n\n.contact-us-button-section-container {\n  padding-top: 10px;\n}\n\n.contact-us-button-wrapper {\n  display: flex;\n  margin: 0 auto;\n}\n\n.contact-us-button {\n  background-color: #0a3355;\n  color: #ffffff;\n  background-color: var(--primaryButtonColor);\n  color: var(--primaryButtonTextColor);\n  font-weight: bold;\n  padding: 15px;\n  border-radius: 5px;\n  position: relative;\n  display: flex;\n  width: max-content;\n  margin: 0 auto;\n}\n\n.searchBar-primaryMessage,\n.category-primaryText,\n.featuredArticles-primaryText,\n.contactUs-primaryText,\n.conversations-primaryText {\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.searchBar-secondaryMessage,\n.category-secondaryText,\n.featuredArticles-secondaryText,\n.contactUs-secondaryText,\n.conversations-secondaryText {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.contactUs-ctaText {\n  font-family: \"Helvetica\";\n  font-family: var(--headingsAndButtonsFont);\n}\n\n/*\n  \n  6.2 Article page\n  \n*/\n.article-title,\n.category-title {\n  font-weight: bold;\n  padding: 15px 0;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n.article-body {\n  flex: 1 1 auto;\n}\n\n.article-body-content {\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.article-header {\n  display: flex;\n  align-items: center;\n  padding: 25px 0;\n}\n\n.article-body blockquote {\n  border: none;\n  padding-left: 4em;\n  color: #222222;\n  color: var(--bodyTextColor);\n}\n\nbodydir\"rtl\" blockquote {\n  padding-left: initial;\n  padding-right: 4em;\n}\n\nbodydir\"rtl\" blockquote:before {\n  left: auto;\n  right: 1rem;\n}\n\n.article-body p {\n  margin-bottom: 1rem;\n  line-height: 1.618rem;\n}\n\n.article-body .article-updated {\n  margin-bottom: 1rem;\n  margin-top: 10px;\n  display: inline-block;\n  font-size: 14px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.article-body img.img-inline {\n  margin-bottom: 0;\n  display: inline-block;\n}\n\n.article-body ul,\n.article-body ol {\n  margin-bottom: 2rem;\n}\n\n.article-body ul ul,\n.article-body ul ol,\n.article-body ol ul,\n.article-body ol ol {\n  margin-bottom: 0;\n}\n\n.article-body ul li {\n  line-height: 1.618rem;\n}\n\n.article-left {\n  width: 100%;\n}\n\n.article-right {\n  min-width: 150px;\n  height: 100%;\n  padding: 25px;\n  border-radius: 3px;\n  width: 100%;\n  margin-left: 0;\n  margin-top: 30px;\n  background-color: #f9f9f9;\n  background-color: var(--secondaryBackgroundPageColor);\n}\n\n@media only screen and (min-width: 768px) {\n  .article-right {\n    width: 150px;\n    margin-left: 25px;\n    margin-top: 0;\n  }\n}\n\n.tag-text {\n  font-weight: normal;\n  text-transform: uppercase;\n  font-size: 12px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.tag-wrap {\n  padding: 0 !important;\n  display: flex;\n  flex-wrap: wrap;\n  flex-direction: column;\n}\n\n.ql-align-center {\n  text-align: center;\n}\n\niframe.ql-video {\n  width: 100%;\n  height: 50%;\n}\n\n/*\n  \n\t6.3 Search page\n  \n*/\n\n.search-results-number {\n  color: #ffffff;\n  display: block;\n  font-weight: 500;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n}\n\n@media only screen and (min-width: 768px) {\n  .search-results-number {\n    display: inline;\n  }\n}\n\n.no-results-copy {\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n/*\n  \n  6.4 Category Page\n  \n*/\n\n.category-description {\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n  margin-bottom: 20px;\n}\n\n.link-return {\n  color: #0a3355;\n  color: var(--linksColor);\n}\n\n.subheader-label {\n  margin: 20px auto;\n  font-family: \"Helvetica\";\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  color: var(--headingsColor);\n  font-size: 26px;\n  font-weight: bold;\n}\n\n@media only screen and (min-width: 768px) {\n  .category-col-wrap {\n    display: flex;\n  }\n\n  .category-right {\n    flex: 1 1 auto;\n    margin: 0 auto;\n  }\n}\n\n/*\n  \n  6.5 404 Page\n  \n*/\n\n.fourOhFour-wrap {\n  padding: 1rem 0 1.5rem;\n  text-align: center;\n}\n\n.fourOhFour-header {\n  font-size: 0.6667rem;\n  font-weight: bold;\n  line-height: 16px;\n  text-align: center;\n  text-transform: uppercase;\n  padding-bottom: 0.6667rem;\n  width: 140px;\n  margin: 0 auto 1.333rem;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  border-bottom: 3px solid #b2b2b2;\n\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n  border-bottom: 3px solid var(--borderPageColor);\n}\n\n.fourOhFour-icon {\n  font-size: 1.5rem;\n}\n\n.fourOhFour-image {\n  display: block;\n  margin: 3rem auto;\n  max-width: 100%;\n}\n\n.fourOhFour-subheader {\n  margin-bottom: 1.333rem;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.fourOhFour-body {\n  margin-bottom: 25px;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.fourOhFour-search {\n  margin: 2.611rem auto;\n  max-width: 462px;\n}\n\n@media only screen and (max-width: 767px) {\n  .fourOhFour-search.form-control-search -wrap {\n    margin-top: 2.611rem;\n  }\n}\n\n@media only screen and (min-width: 768px) {\n  .fourOhFour-subheader {\n    font-size: 2rem;\n  }\n}\n\n@media only screen and (min-width: 1025px) {\n  .fourOhFour-wrap {\n    padding: 3.444rem 9.444rem 5.556rem;\n  }\n}\n\n/* \n  \n  7.0 Components\n  \n*/\n\n/*\n  \n  7.1 Nav\n  \n*/\n\n.nav {\n  padding: 0.5rem;\n  width: 100%;\n  position: relative;\n  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);\n  z-index: 1;\n  background-color: #ffffff;\n  background-color: var(--primaryBackgroundPageColor);\n}\n\n.language-select {\n  /* arrows */\n  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),\n    linear-gradient(135deg, #0a3355 50%, transparent 50%),\n    linear-gradient(to right, #ffffff, #ffffff);\n  background-image: linear-gradient(\n      45deg,\n      transparent 50%,\n      var(--linksColor) 50%\n    ),\n    linear-gradient(135deg, var(--linksColor) 50%, transparent 50%),\n    linear-gradient(\n      to right,\n      var(--primaryBackgroundPageColor),\n      var(--primaryBackgroundPageColor)\n    );\n  background-position: calc(100% - 20px) calc(1em + 2px),\n    calc(100% - 15px) calc(1em + 2px), calc(100% - 2.5em) 0.5em;\n  background-size: 5px 5px, 5px 5px, 1px 1.5em;\n  background-repeat: no-repeat;\n\n  /* styling */\n  display: inline-block;\n  line-height: 1.5em;\n  padding: 0.5em 2em 0.5em 1em;\n  border: none;\n  background-color: #ffffff;\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  width: 160px;\n\n  background-color: var(--primaryBackgroundPageColor);\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n\n  /* reset */\n  margin: 0 auto;\n  -webkit-box-sizing: border-box;\n  -moz-box-sizing: border-box;\n  box-sizing: border-box;\n  -webkit-appearance: none;\n  -moz-appearance: none;\n}\n\n@media only screen and (max-width: 768px) {\n  .language-select {\n    margin-top: 10px;\n  }\n}\n\n.language-select::-ms-expand {\n  /** hide native select arrow in IE */\n  display: none;\n}\n\n.language-select:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n\n  /* arrows */\n  background-image: linear-gradient(45deg, transparent 50%, #0a3355 50%),\n    linear-gradient(135deg, #0a3355 50%, transparent 50%),\n    linear-gradient(to right, #ffffff, #ffffff);\n  background-image: linear-gradient(\n      45deg,\n      transparent 50%,\n      var(--linkTextHoverColor) 50%\n    ),\n    linear-gradient(135deg, var(--linkTextHoverColor) 50%, transparent 50%),\n    linear-gradient(\n      to right,\n      var(--primaryBackgroundPageColor),\n      var(--primaryBackgroundPageColor)\n    );\n}\n\n.header-links {\n  color: #0a3355;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n\n  color: var(--linksColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.header-logo {\n  height: 40px;\n  display: block;\n  max-width: 250px;\n}\n\n.nav .container {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  margin: 0 auto;\n}\n\n.nav-flex {\n  display: flex;\n  align-items: center;\n}\n\n.nav-list {\n  list-style: none;\n  margin: 0;\n  padding-left: 0;\n  display: flex;\n  align-items: center;\n}\n\n.nav-list-mobile {\n  color: #0a3355;\n  color: var(--headingsColor);\n  height: 100%;\n  background-color: #fff;\n  flex-direction: column;\n  position: fixed;\n  left: 0;\n  right: 0;\n  width: 100%;\n  z-index: 1;\n  margin-top: 0.5rem;\n  box-shadow: 0 2px 6px 0 rgba(167, 167, 167, 0.5);\n}\n\n.lock-body {\n  position: fixed;\n  overflow: hidden;\n  width: 100%;\n}\n\n.nav-list-item {\n  font-size: 0.75rem;\n  padding: 0 1rem;\n  text-align: center;\n}\n\n.nav-list-item-mobile {\n  padding: 20px 0;\n  width: 100%;\n}\n\n.nav-mobile-menu-icon {\n  color: #0a3355;\n  color: var(--headingsColor);\n  font-size: 30px;\n  cursor: pointer;\n}\n\n.nav-main-text {\n  color: #fff;\n  background-color: #0a3355;\n  position: relative;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  padding: 2.5rem;\n  text-align: center;\n  z-index: 0;\n  height: 400px;\n}\n\n.container-max-width {\n  max-width: 600px !important;\n}\n\n.nav-search {\n  display: flex;\n  padding: 25px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .nav {\n    padding: 1rem;\n  }\n\n  .nav-main-text {\n    padding: 50px;\n  }\n}\n\n/*\n  \n  7.2 Hero Image\n  \n*/\n\n.heroImage {\n  background-position: center center;\n  background-size: cover;\n  position: absolute;\n  z-index: 0;\n  width: 100%;\n  height: 100%;\n  top: 0;\n  left: 0;\n  right: 0;\n  bottom: 0;\n}\n\n/*\n  \n  7.3 Footer\n  \n*/\n\n.footer {\n  padding: 40px;\n  color: #ffffff;\n  background-color: #0a3355;\n  font-size: 14px;\n}\n\n.footer .wrap {\n  max-width: 1040px;\n  margin-left: auto;\n  margin-right: auto;\n  padding-left: 10px;\n  padding-right: 10px;\n}\n\n.footer-list-item {\n  text-align: center;\n  width: auto;\n  margin-bottom: 25px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.footer a:hover {\n  color: white;\n}\n\n.footer-back-to-top-container {\n  width: 100%;\n  display: flex;\n  justify-content: flex-end;\n}\n\n.footer-back-to-top {\n  display: flex;\n  color: #ffffff;\n  align-items: center;\n  justify-content: center;\n  margin-bottom: 20px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.footer-back-to-top-arrow {\n  margin-left: 5px;\n  line-height: 20px;\n}\n\n.footer-secondary {\n  margin-top: 20px;\n  color: #bfbfbf;\n  align-items: center;\n  flex-direction: column;\n  display: flex;\n  justify-content: center;\n}\n\n.footer-copyright,\n.footer-powered {\n  margin-bottom: 15px;\n  color: #939fa8;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.footer-social-container {\n  display: flex;\n  align-items: center;\n  flex-direction: row;\n  justify-content: center;\n}\n\n.footer-social-item {\n  font-size: 20px;\n  padding: 0 5px;\n}\n\n.footer-links {\n  color: #ffffff;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n@media (min-width: 768px) {\n  .footer-container {\n    display: flex;\n    flex-flow: wrap;\n  }\n\n  .footer-secondary {\n    justify-content: space-between;\n    flex-direction: row;\n  }\n\n  .footer-back-to-top {\n    justify-content: flex-end;\n  }\n}\n\n/*\n  \n  7.4 Category\n  \n*/\n\n.category-wrap {\n  display: flex;\n  justify-content: center;\n  flex-wrap: wrap;\n  padding-top: 10px;\n}\n\n.category-wrap-left-aligned {\n  display: flex;\n  justify-content: space-between;\n  flex-wrap: wrap;\n}\n\n.article-wrap {\n  display: flex;\n  flex-wrap: wrap;\n  flex-direction: column;\n  justify-content: space-between !important;\n  padding-top: 10px !important;\n}\n\n.no-categories-wrap {\n  margin-top: 20px;\n}\n\n.category-block-item {\n  -webkit-transition: all 0.2s;\n  padding: 20px;\n  max-width: 100%;\n  background: #ffffff;\n  border-radius: 12px;\n  box-shadow: 0 2px 6px 0 rgba(130, 130, 130, 0.5);\n  border: solid 1px #f9f9f9;\n  align-items: center;\n  justify-content: center;\n  display: flex;\n  flex-direction: column;\n  min-height: 50px;\n  font-weight: bold;\n  margin-bottom: 10px;\n  flex: 1 1 auto;\n  width: 100%;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.category-block-item-nested-categories {\n  padding: 20px;\n  display: flex;\n}\n\n.cat-block-icon {\n  display: flex;\n  margin: 0 auto 10px;\n  border-radius: 50%;\n  height: 60px;\n  width: 60px;\n}\n\n.cat-block-title {\n  font-size: 1rem;\n  display: block;\n  text-align: center;\n}\n\n.cat-block-description {\n  font-size: 0.7778rem;\n  display: none;\n}\n\n@media only screen and (min-width: 768px) {\n  /* hack to create fake invisible element to occupy same width as elements */\n  .category-wrap-left-aligned::after {\n    content: \"\";\n    width: 48%;\n  }\n\n  .category-block-item {\n    max-width: none;\n    min-height: 150px;\n    flex: 0 48%;\n    width: 48%; /** need to set for ie11 */\n    max-width: 48%; /** need to set for ie11 */\n    margin-left: 1%;\n    margin-right: 1%;\n    margin-bottom: 2%;\n  }\n\n  .category-block-item:hover {\n    background: #ffffff;\n    border-radius: 6px;\n  }\n\n  .article-wrap {\n    flex-direction: row;\n  }\n}\n\n@media only screen and (min-width: 1025px) {\n  /* hack to create fake invisible element to occupy same width as elements */\n  .category-wrap-left-aligned::after {\n    content: \"\";\n    width: 33%;\n  }\n\n  .category-block-item {\n    flex: 0 31%;\n    width: 31%; /** need to set for ie11 */\n    max-width: 31%; /** need to set for ie11 */\n  }\n}\n\n/*\n  \n  7.5 Search Header\n  \n*/\n\n.form-control-search {\n  border-radius: 30px;\n  padding-left: 3rem;\n  width: 100%;\n  transition: border-color 0.2s ease-in-out;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.form-control-search-placeholder {\n  pointer-events: none;\n  position: absolute;\n  text-align: left;\n  right: 0;\n  left: 0;\n  top: 0;\n  bottom: 0;\n  height: 50px;\n  width: 100%;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n.form-control-search-placeholder > div {\n  padding-left: 50px;\n  padding-right: 20px;\n  padding-top: 15px;\n  position: relative;\n  height: inherit;\n  width: inherit;\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n}\n\n.form-control-search:focus {\n  border-color: #2d96cd;\n}\n\n.form-control-search:focus + .form-control-search-placeholder {\n  display: none;\n}\n\n.form-control-search-wrap {\n  position: relative;\n  width: 100%;\n  margin: 0 auto;\n}\n\n.form-control-search-wrap .icon-search {\n  position: absolute;\n  left: 1rem;\n  top: 12px;\n  font-size: 1.5rem;\n  color: #8b97a1;\n}\n\n.header-secondaryMessage {\n  font-weight: 400;\n  margin: 15px 0;\n}\n\n@media only screen and (min-width: 768px) {\n  .header-secondaryMessage {\n    margin: 30px 0;\n  }\n\n  .nav-main-text .form-control-search-wrap,\n  .nav-search .form-control-search-wrap {\n    width: 50%;\n  }\n}\n\n.search-sml-wrap {\n  margin-bottom: 20px;\n}\n\n.search-sml-wrap .icon-search {\n  left: 0.75rem;\n  top: 9px;\n}\n\n.search-sml-wrap .form-control-search {\n  height: 42px;\n  line-height: 42px;\n  padding-left: 2.5rem;\n}\n\n.tag-term {\n  font-weight: bold;\n  margin-top: 10px;\n  font-size: 12px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n@media only screen and (min-width: 768px) {\n  .search-sml-wrap {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n  }\n\n  .search-sml-wrap .form-control-search {\n    width: 350px;\n  }\n}\n\n/*\n  \n  7.6 Article Breadcrumbs\n  \n*/\n\n.breadcrumbs-wrap {\n  display: flex;\n  align-items: center;\n  line-height: 1;\n  flex-wrap: wrap;\n}\n\n.breadcrumb {\n  color: #1b394e;\n  letter-spacing: -0.1px;\n  color: #0a3355;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--headingsColor);\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n}\n\n/*\n  \n  7.7 Article Item\n  \n*/\n\n.article-item {\n  margin-top: 20px;\n  margin-bottom: 2%;\n  flex: 0 49%;\n  width: 49%; /** need to set for ie11 */\n  max-width: 49%; /** need to set for ie11 */\n}\n\n.article-item:last-child .hr {\n  display: none;\n}\n\n.article-item-search {\n  width: 100%;\n  padding-bottom: 20px;\n}\n\n.article-item-header-wrap {\n  transition: color 0.2s ease-in-out;\n  font-size: 1rem;\n  font-weight: bold;\n  display: flex;\n}\n\n.article-item-header-wrap:hover .article-item-header-icon:before {\n  color: inherit !important;\n}\n\n.article-item-header-icon {\n  margin-left: 5px;\n}\n\n.article-item-header-wrap:hover {\n  text-decoration: underline;\n}\n\n.article-item-header-wrap:hover .btn-icon {\n  background-color: #005fad;\n}\n\n.article-item-header-wrap:hover .mdi:before {\n  color: #ffffff;\n}\n\n.article-item-header-wrap .btn-icon {\n  font-size: 1.25rem;\n}\n\n.article-item-header {\n  font-weight: bold;\n  font-size: 16px;\n  color: #0a3355;\n  font-family: \"Helvetica\";\n  font-size: var(--baseSizeFont);\n  color: var(--headingsColor);\n  font-family: var(--headingsAndButtonsFont);\n}\n\n.article-item-header:hover {\n  color: #005fad; /** fallback */\n  color: var(--linkTextHoverColor);\n}\n\n.article-item-time {\n  font-size: 12px;\n  padding-top: 10px;\n  color: #576977;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: var(--secondaryTextColor);\n  font-family: var(--bodyTextFont);\n}\n\n.article-item-body {\n  padding: 0.5rem 0 1rem;\n  color: #222222;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  color: var(--bodyTextColor);\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.article-item .hr {\n  display: none;\n}\n\n@media only screen and (max-width: 768px) {\n  .article-item {\n    flex: 1 1 auto;\n    width: 100%; /** need to set for ie11 */\n    max-width: 100%; /** need to set for ie11 */\n  }\n  .article-item .hr {\n    display: block;\n  }\n}\n\n/*\n  \n  7.8 Subcategory Item\n  \n*/\n\n.subcat-item-header-wrap {\n  display: flex;\n  align-items: center;\n  cursor: pointer;\n  transition: color 0.2s ease-in-out;\n  flex-direction: column;\n  justify-content: center;\n  height: 100%;\n}\n\n.subcat-item-header {\n  text-align: center;\n}\n\n/*\n  \n  7.9 Announcement\n  \n*/\n\n.announcement-bar-container {\n  background-color: #e16360;\n  padding: 15px;\n  font-weight: bold;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  position: relative;\n  text-align: center;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  font-size: 16px;\n  font-family: var(--bodyTextFont);\n  font-size: var(--baseSizeFont);\n}\n\n.announcement-bar-text {\n  margin: 0 5px;\n}\n\n.announcement-bar-close {\n  color: #ffffff;\n  position: absolute;\n  right: 20px;\n  font-size: 20px;\n  top: 50%;\n  transform: translateY(-50%);\n  cursor: pointer;\n}\n\n@media only screen and (max-width: 768px) {\n  .announcement-bar-container {\n    flex-direction: column;\n  }\n\n  .announcement-bar-close {\n    right: 10px;\n  }\n}\n\n.announcement-bar-cta {\n  color: #ffffff;\n  text-decoration: underline;\n  margin-left: 5px;\n}\n\n/*\n  \n  8.0 Utilities\n  \n*/\n\n.pull-right {\n  float: right;\n}\n\n.pull-left {\n  float: left;\n}\n\n.fz14 {\n  font-size: 0.7778rem;\n  display: none;\n}\n\n.bold {\n  font-weight: bold;\n}\n\n.m1rem {\n  margin: 1rem;\n}\n\n.mt5 {\n  margin-top: 0.3571rem;\n}\n\n.mt10 {\n  margin-top: 0.7142rem;\n}\n\n.mr5 {\n  margin-right: 0.3571rem;\n}\n\n.mb5 {\n  margin-bottom: 0.3571rem;\n}\n\n.mb2rem {\n  margin-bottom: 2rem;\n}\n\n.ml5 {\n  margin-left: 0.3571rem;\n}\n\n.text-uppercase {\n  text-transform: uppercase;\n}\n\n.hide {\n  display: none;\n}\n\n/* For vertical text ellipses */\n.text-overflow {\n  display: block;\n  /* Fallback for non-webkit */\n  display: -webkit-box;\n  /* Fallback for non-webkit */\n  margin: 0 auto;\n  line-height: 1.4;\n  -webkit-line-clamp: 3;\n  -webkit-box-orient: vertical;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  word-break: break-word;\n}\n\n.img-inline {\n  display: inline;\n  margin: 0;\n  vertical-align: bottom;\n}\n\n.list-unstyled {\n  list-style: none;\n  padding: 0;\n}\n\n.hr {\n  background: #eeeeee;\n  height: 1px;\n  border: none;\n}\n","survey.css":".survey h1 {\n  margin-top: 1rem;\n  text-align: center;\n  font-family: \"Helvetica\";\n  font-size: 36px;\n  color: #0a3355;\n  font-family: var(--headingsAndButtonsFont);\n  font-size: var(--headingBaseSizeFont);\n  color: var(--headingsColor);\n}\n\n.survey-rating-prompt {\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.survey-options-wrap {\n  max-width: 95%;\n  margin: 2rem auto 0;\n  border-radius: 5px;\n  padding: 1rem;\n}\n\n.survey-questions-wrap {\n  margin: 2rem auto 0;\n  max-width: 95%;\n}\n\n.survey-questions hr {\n  margin: 2.5rem auto 0;\n  max-width: 90%;\n  background-color: #e5e4e7; /* Fallback for FireFox */\n  border-color: #e5e4e7;\n  border-style: solid;\n  border-top: 0;\n}\n\n.survey button {\n  max-width: 100px;\n  margin: 2rem auto 0;\n  display: block;\n  font-weight: bold;\n}\n\n.survey-question-label {\n  margin-bottom: 0.5rem;\n  display: block;\n  text-align: center;\n  font-size: 16px;\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n    Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n  color: #222222;\n  font-size: var(--baseSizeFont);\n  font-family: var(--bodyTextFont);\n  color: var(--bodyTextColor);\n}\n\n.survey-question {\n  width: 100%;\n  height: 100px;\n}\n\n.survey-options {\n  display: flex;\n  justify-content: space-between;\n  margin: 1rem auto 0.5rem;\n}\n\n.survey-option {\n  flex: 0 0 auto;\n  margin: 0 1px;\n  height: 62px;\n  width: 62px;\n}\n\n.survey-option:hover {\n  cursor: pointer;\n}\n\n.survey-labels {\n  flex: 1 1 auto;\n  display: flex;\n  justify-content: space-between;\n  margin: auto;\n  color: #9a9a9a;\n}\n\n.survey-options.survey-options-2 {\n  justify-content: center;\n}\n\n.survey-options-2 .survey-option {\n  margin: 0 15px;\n}\n\n.survey-labels.survey-labels-2 {\n  justify-content: center;\n}\n\n.survey-labels-2 .survey-label {\n  margin: 0 15px;\n}\n\n.survey-success-wrap {\n  margin-top: 2rem;\n  text-align: center;\n}\n\n.survey-question-characterCount {\n  display: block;\n  text-align: right;\n  margin-top: 5px;\n  color: #576977;\n  color: var(--secondaryTextColor);\n}\n\n/* Media queries */\n@media only screen and (max-width: 380px) {\n  .survey-option {\n    height: 45px;\n    width: 45px;\n  }\n  .survey-labels {\n    max-width: 100%;\n  }\n}\n\n@media only screen and (min-width: 767px) {\n  .survey-options-wrap {\n    max-width: 80%;\n  }\n  .survey-options {\n    max-width: 85%;\n  }\n  .survey-options-3 {\n    max-width: 350px;\n  }\n  .survey-labels {\n    max-width: 80%;\n  }\n  .survey-labels-3 {\n    max-width: 350px;\n  }\n  .survey-labels-3 .survey-label:first-child {\n    margin: 0 auto 0 10px;\n  }\n  .survey-labels-3 .survey-label:last-child {\n    margin: 0 10px 0 auto;\n  }\n}\n\n@media only screen and (min-width: 1024px) {\n  .survey-questions-wrap {\n    max-width: 66.67%;\n  }\n  .survey-option {\n    height: 94px;\n    width: 94px;\n  }\n}\n\n/* This darkens the border of the inputs and add textarea styles */\n.form-control {\n  border-color: #b2b2b2;\n  border-color: var(--borderPageColor);\n}\n\n.form-control-textarea {\n  padding: 10px;\n  line-height: 1rem;\n}\n\n\n/*\n  \n  Article Survey\n  \n*/\n\n.article-survey-form {\n  width: 50%;\n}\n\n.article-survey-wrapper {\n  margin: 50px auto;\n}\n\n.article-survey-rating-wrapper,\n.article-survey-error-wrapper,\n.article-survey-success-wrapper {\n  display: flex;\n  align-items: center;\n}\n\n.article-survey-rating-button {\n  margin-left: 10px;\n  font-weight: bold;\n  width: 80px;\n}\n\n.article-survey-error-wrapper {\n  margin: 15px 0;\n  color: #D1261E;\n  line-height: 20px;\n}\n\n.article-survey-error-message {\n  margin-left: 5px;\n}\n\n.article-survey-success-icon {\n  color: #74cc98;\n  font-size: 22px;\n  margin-right: 10px;\n}\n\n.article-survey-suggested-reasons-wrapper,\n.article-survey-writtenFeedback {\n  margin-left: -10px;\n}\n\n.article-survey-suggested-reasons-wrapper > label,\n.article-survey-writtenFeedback label {\n  font-weight: bold;\n  margin-bottom: 15px;\n}\n\n.article-survey-suggested-reason .form-field-checkbox-input:checked + label::after {\n  top: 0\n}\n\n.article-survey-suggested-reason label {\n  line-height: 25px;\n}\n\n.article-survey-writtenFeedback textarea {\n  resize: none;\n  width: 100%;\n}\n\n@media only screen and (max-width: 767px) {\n  .article-survey-form {\n    width: 100%;\n  }\n\n  .article-survey-rating-wrapper {\n    flex-direction: column;\n    align-items: flex-start;\n  }\n\n  .article-survey-rating-question {\n    margin-bottom: 10px;\n  }\n\n  .article-survey-rating-buttonname'positiveButton' {\n    margin-left: 0;\n  }\n}","utils.js":"function findSection(manifest, name) {\n  if (Array.isArray(manifest)) {\n    return manifest.filter(function (section) {\n      return section.name  name;\n    })0;\n  } else {\n    const section  _.get(manifest, `pages.homepage.variables${name}`);\n    return section;\n  }\n}\n\nfunction getAbsoluteLink(link) {\n  if (!link) return \"\";\n\n  const httpsNotFound  link.indexOf(\"https://\")  -1;\n  const httpNotFound  link.indexOf(\"http://\")  -1;\n  let absoluteLink  link;\n\n  if (httpsNotFound && httpNotFound) {\n    absoluteLink  `https://${link}`;\n  }\n\n  return absoluteLink;\n}\n"},"snippets":{"sn.kustomer.404_part1":{"en_us":"Sorry, but we couldn’t find that page you were looking for.","en_ca":"Sorry, but we couldn’t find that page you were looking for.","en_gb":"Sorry, but we couldn’t find that page you were looking for.","af":"Jammer, maar ons kon nie die bladsy vind waarna u soek nie.","bg":"За съжаление не можахме да намерим тази страница, която търсите.","bs":"Žao nam je, ali nismo mogli naći tu stranicu koju ste tražili.","ca":"Ho sentim, però no hem pogut trobar la pàgina que buscaves.","cs":"Je nám líto, ale nemohli jsme najít tu stránku, kterou jste hledali.","da":"Beklager, men vi kunne ikke finde den side, du ledte efter.","de":"Entschuldigung, aber wir konnten die von Ihnen gesuchte Seite nicht finden.","nl":"Sorry, maar we konden die pagina die u zocht niet vinden.","el":"Λυπούμαστε, αλλά δεν μπορούσαμε να βρούμε τη σελίδα που αναζητούσατε.","es":"Lo sentimos, pero no pudimos encontrar esa página que estabas buscando.","es_es":"Lo sentimos, pero no pudimos encontrar esa página que estabas buscando.","et":"Vabandust, aga me ei leia seda lehte, mida otsisite.","fi":"Anteeksi, mutta emme löytäneet etsimääsi sivua.","fil":"Paumanhin, ngunit hindi namin mahanap ang pahinang iyon na iyong hinahanap.","fr":"Désolé, mais nous n'avons pas trouvé cette page que vous cherchiez.","fr_ca":"Désolé, mais nous n'avons pas trouvé cette page que vous cherchiez.","hi":"क्षमा करें, लेकिन उस पृष्ठ को नहीं मिल सका जिसके लिए आप खोज रहे थे।","hr":"Žao nam je, ali nismo uspjeli pronaći tu stranicu koju ste tražili.","hu":"Sajnáljuk, de nem találtuk azt az oldalt, amelyet keresett.","id":"Maaf, tetapi kami tidak dapat menemukan halaman yang Anda cari.","is":"Því miður, en við gátum ekki fundið þann síðu sem þú varst að leita að.","it":"Ci dispiace, ma non siamo riusciti a trovare quella pagina che stavi cercando.","ja":"申し訳ありませんが、探していたページが見つかりませんでした。","ka":"უკაცრავად, მაგრამ ვერ იპოვა ის გვერდი, რომელსაც ეძებდით.","ko":"죄송합니다. 찾으시는 페이지를 찾을 수 없습니다.","lt":"Deja, mes negalėjome rasti to puslapio, kurį ieškojote.","lv":"Atvainojiet, bet mēs nevarējām atrast lapu, kuru meklējāt.","no":"Beklager, men vi kunne ikke finne den siden du leter etter.","pl":"Przepraszamy, ale nie mogliśmy znaleźć tej strony, której szukasz.","pt":"Desculpe, mas não conseguimos encontrar a página que você estava procurando.","pt_br":"Desculpe, mas não conseguimos encontrar a página que você estava procurando.","ro":"Ne pare rău, însă nu am putut găsi pagina pe care o căutați.","ru":"Извините, но мы не смогли найти ту страницу, которую вы искали.","sk":"Je nám ľúto, ale nepodarilo sa nám nájsť tú stránku, ktorú ste hľadali.","sl":"Oprostite, vendar nismo našli te strani, ki ste jo iskali.","sq":"Na vjen keq, por nuk mund ta gjejmë atë faqe që kërkonit.","sr":"Жао ми је, али нисмо могли наћи ту страницу коју сте 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Makala hii inajibu swali lako?","th":"บทความนี้ตอบคำถามของคุณหรือไม่?","tr":"Bu makale sorunuzu cevaplıyor mu?","tw":"Does this article answer your question?","uk":"Чи відповідає ця стаття на ваше запитання?","ur":"کیا یہ مضمون آپ کے سوال کا جواب دے گا؟","vi":"Bài viết này có trả lời câu hỏi của bạn không?","zh_cn":"本文是否回答您的问题？","zh_tw":"本文是否回答您的問題？","ky":"Бул макала сиздин сурооңузга жооп береби?","lb":"Äntwerten dësen Artikel op Är Fro?","mn":"Энэ нийтлэл таны асуултанд хариулж байна уу?","si":"මෙම ලිපිය ඔබේ ප්‍රශ්නයට පිළිතුරු දෙයිද?","ta":"இந்த கட்டுரை உங்கள் கேள்விக்கு பதிலளிக்கிறதா?","az":"Bu yazı sualınıza cavab verir?","hy":"Այս հոդվածը պատասխանում է ձեր հարցին:","cnr":"Da li ovaj članak daje odgovor na tvoje pitanje?","ar_tn":"هل هذه المقالة تجيب على سؤالك؟","fr_be":"Cet article répond-il à votre question ?","nb":"Svarer denne artikkelen på spørsmålet ditt?","nl_be":"Beantwoordt dit artikel uw vraag?","uz":"Ushbu maqola sizning savolingizga javob beradimi?","kn":"ಈ ಲೇಖನವು ನಿಮ್ಮ ಪ್ರಶ್ನೆಗೆ ಉತ್ತರಿಸುತ್ತದೆಯೇ?","te":"ఈ కథనం మీ ప్రశ్నకు సమాధానం ఇస్తుందా?","am":"ይህ ጽሑፍ ለጥያቄዎ መልስ ይሰጣል?","ms":"Adakah artikel ini menjawab soalan anda?"},"sn.kustomer.emaildeflection.yes_close_my_request":{"af":"Ja, sluit my versoek","ar":"نعم ، أغلق طلبي","ar_eg":"نعم ، أغلق طلبي","ar_ma":"نعم ، أغلق طلبي","be":"Так, закрыйце мой запыт","bg":"Да, затворете молбата ми","bs":"Da, zatvorite moj zahtjev","ca":"Sí, tanca la meva sol·licitud","cs":"Ano, zavřít moji žádost","da":"Ja, luk min anmodning","de":"Ja, schließe meine Anfrage","nl":"Ja, sluit mijn verzoek","el":"Ναι, κλείστε το αίτημά μου","en_us":"Yes, close my request","en_ca":"Yes, close my request","en_gb":"Yes, close my request","es":"Si, cierro mi solicitud","es_ar":"Si, cierro mi solicitud","es_es":"Si, cierro mi solicitud","es_pa":"Si, cierro mi solicitud","es_pe":"Si, cierro mi solicitud","et":"Jah, sulge minu taotlus","fa":"بله ، درخواست من را ببندید","fi":"Kyllä, sulje pyyntöni","fil":"Oo, isara ang aking kahilingan","fr":"Oui, fermez ma demande","fr_ca":"Oui, fermez ma demande","fr_ma":"Oui, fermez ma demande","he":"כן, סגור את בקשתי","hi":"हां, मेरा अनुरोध बंद करें","hr":"Da, zatvorite moj zahtjev","hu":"Igen, zárja be a kérésemet","id":"Ya, tutup permintaan saya","is":"Já, lokaðu beiðni minni","it":"Sì, chiudi la mia richiesta","ja":"はい、リクエストを閉じます","ka":"დიახ, დახურეთ ჩემი თხოვნა","kk":"Ия, өтінішімді жабыңыз","ko":"예, 요청을 닫습니다","lt":"Taip, uždarykite mano prašymą","lv":"Jā, aizveriet manu pieprasījumu","no":"Ja, avslutt forespørselen","pa":"ਹਾਂ, ਮੇਰੀ ਬੇਨਤੀ ਬੰਦ ਕਰੋ","pl":"Tak, zamknij moją prośbę","pt":"Sim, feche meu pedido","pt_br":"Sim, feche meu pedido","ro":"Da, închideți solicitarea mea","ru":"Да закрой мой запрос","sk":"Áno, zavrieť moju žiadosť","sl":"Da, zaprite mojo prošnjo","sq":"Po, mbyll kërkesën time","sr":"Да, затвори мој захтев","sr_me":"Да, затвори мој захтев","sv":"Ja, stäng min förfrågan","sw":"Ndio, funga ombi langu","th":"ใช่ปิดคำขอของฉัน","tr":"Evet, isteğimi kapat","tw":"Yes, close my request","uk":"Так, закрийте мій запит","ur":"ہاں ، میری درخواست بند کرو","vi":"Vâng, đóng yêu cầu của tôi","zh_cn":"是的，关闭我的要求","zh_tw":"是的，關閉我的要求","ky":"Ооба, менин өтүнүчүмдү жап","lb":"Jo, maach meng Ufro zou","mn":"Тийм ээ, миний хүсэлтийг хаа","si":"ඔව්, මගේ ඉල්ලීම වසා දමන්න","ta":"ஆம், எனது கோரிக்கையை மூடு","az":"Bəli, xahişimi bağla","hy":"Այո, փակիր իմ խնդրանքը","cnr":"Da, zatvori moj zahtjev","ar_tn":"نعم ، أغلق طلبي","fr_be":"Oui, fermez ma demande","nb":"Ja, lukk forespørselen min","nl_be":"Ja, sluit mijn verzoek","uz":"Ha, mening so'rovimni yoping","kn":"ಹೌದು, ನನ್ನ ವಿನಂತಿಯನ್ನು ಮುಚ್ಚಿ","te":"అవును, నా అభ్యర్థనను మూసివేయండి","am":"አዎ ጥያቄዬን ዝጋ","ms":"Ya, tutup permintaan saya"},"sn.kustomer.error":{"en_us":"Error","en_ca":"Error","en_gb":"Error","af":"fout","bg":"грешка","bs":"Greška","ca":"Error","cs":"Chyba","da":"Fejl","de":"Error","nl":"Fout","el":"Λάθος","es":"Error","es_es":"Error","et":"Viga","fi":"Virhe","fil":"Error","fr":"Erreur","fr_ca":"Erreur","hi":"त्रुटि","hr":"greška","hu":"Hiba","id":"Kesalahan","is":"Villa","it":"Errore","ja":"エラー","ka":"შეცდომა","ko":"오류","lt":"Klaida","lv":"Kļūda","no":"Feil","pl":"Błąd","pt":"Erro","pt_br":"Erro","ro":"Eroare","ru":"ошибка","sk":"Chyba","sl":"Napaka","sq":"gabim","sr":"Грешка","sr_me":"Грешка","sv":"Fel","th":"ความผิดพลาด","tr":"Hata","uk":"Помилка","vi":"lỗi","zh_cn":"错误","zh_tw":"錯誤","tw":"Ammma","sw":"Hitilafu","kk":"Қате","be":"памылка","ar_ma":"خطأ","ar_eg":"خطأ","fr_ma":"Erreur","es_ar":"Error","es_pa":"Error","es_pe":"Error","pa":"ਗਲਤੀ","ur":"خرابی","ky":"Ката","lb":"Feeler","mn":"Алдаа","si":"දෝෂයකි","ta":"பிழை","az":"Xəta","hy":"Սխալ","cnr":"Greška","ar_tn":"خطأ","fr_be":"Erreur","nb":"Feil","nl_be":"Fout","uz":"Xato","kn":"ದೋಷ","te":"లోపం","am":"ስህተት","ms":"ralat"},"sn.kustomer.est_read_time":{"en_us":"Est. 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You found a category with no articles. Try searching or returning","en_ca":"Oops! You found a category with no articles. Try searching or returning","en_gb":"Oops! You found a category with no articles. Try searching or returning","af":"Oeps! Jy het 'n kategorie sonder artikels gevind. Probeer soek of terugkeer","bg":"Ами сега! Намерихте категория без статии. Опитайте да търсите или да се върнете","bs":"Oops! Našli ste kategoriju bez članaka. Pokušajte da tražite ili se vratite","ca":"Oops! Heu trobat una categoria sense articles. Proveu de cercar o tornar","cs":"Oops! Našli jste kategorii bez článků. Zkuste vyhledat nebo se vracet","da":"Ups! Du har fundet en kategori uden artikler. Prøv at søge eller returnere","de":"Oops! Sie haben eine Kategorie ohne Artikel gefunden. Versuchen Sie zu suchen oder zurückzukehren","nl":"Oeps! U vond een categorie zonder artikelen. Probeer te zoeken of terug te keren","el":"Oops! Βρήκατε μια κατηγορία χωρίς άρθρα. Δοκιμάστε να αναζητήσετε ή να επιστρέψετε","es":"Oops! Encontraste una categoría sin artículos. Intenta buscar o regresar","es_es":"Oops! Encontraste una categoría sin artículos. Intenta buscar o regresar","et":"Oops! Leidsite kategooriasse, millel pole artikleid. Proovige otsida või naasta","fi":"Oops! Löydät luokan ilman artikkeleita. Yritä etsiä tai palaa","fil":"Oops! Nakita mo ang isang kategorya na walang mga artikulo. Subukang maghanap o bumabalik","fr":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de retourner","fr_ca":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de retourner","hi":"ओह! आपको कोई भी लेख नहीं मिला। खोज या लौटने का प्रयास करें","hr":"Ups! Pronašli ste kategoriju bez članaka. Pokušajte pretražiti ili se vratiti","hu":"Hoppá! Talált egy kategóriát cikkek nélkül. Próbálja meg a keresést vagy a visszatérést","id":"Oops! Anda menemukan kategori tanpa artikel. Coba cari atau kembalikan","is":"Oops! Þú fannst flokk án greinar. Reyndu að leita eða fara aftur","it":"Oops! Hai trovato una categoria senza articoli. Prova a cercare o restituire","ja":"Oops！記事のないカテゴリが見つかりました。検索や返信を試みる","ka":"Oops! სტატიების გარეშე არ მოიძებნა კატეგორია. სცადეთ ძიება ან დაბრუნება","ko":"Oops! 기사가없는 카테고리를 찾았습니다. 검색 또는 반환하기","lt":"Ops! Jūs radote kategoriją be straipsnių. Pabandykite ieškoti ar grįžti","lv":"Oops! Jūs atradāt kategoriju bez rakstiem. Mēģiniet meklēt vai atgriezties","no":"Oops! Du fant en kategori uten artikler. Prøv å søke eller returnere","pl":"Oops! Znalazłeś kategorię bez artykułów. Spróbuj wyszukać lub wrócić","pt":"Oops! Você encontrou uma categoria sem artigos. Tente pesquisar ou retornar","pt_br":"Oops! Você encontrou uma categoria sem artigos. Tente pesquisar ou retornar","ro":"Hopa! Ai găsit o categorie fără articole. Încercați să căutați sau să reveniți","ru":"Oops! Вы нашли категорию без статей. Попробуйте найти или вернуть","sk":"Oops! Našli ste kategóriu bez článkov. Pokúste sa vyhľadať alebo vrátiť","sl":"Oops! Našli ste kategorijo brez člankov. Poskusite iskati ali se vrniti","sq":"Oops! Ke gjetur një kategori pa artikuj. Provoni të kërkoni ose të ktheheni","sr":"Оппс! Нашли сте категорију без чланака. Покушајте да тражите или се вратите","sr_me":"Оппс! Нашли сте категорију без чланака. Покушајте да тражите или се вратите","sv":"Oops! Du hittade en kategori med inga artiklar. Försök att söka eller återvända","th":"ขออภัย! คุณพบหมวดหมู่ที่ไม่มีบทความ ลองค้นหาหรือกลับมา","tr":"Oops! Makaleleri olmayan bir kategori buldunuz. Aramayı veya geri dönmeyi deneyin","uk":"Oops! Ви знайшли категорію без статей. Спробуйте знайти або повернути","vi":"Oops! Bạn đã tìm thấy một danh mục không có bài báo. Thử tìm kiếm hoặc trả lại","zh_cn":"哎呀！你找到了一个没有文章的类别。尝试搜索或返回","zh_tw":"哎呀！你找到了一個沒有文章的類別。嘗試搜索或返回","tw":"Kafra! Woanhunu baabi a nsԑm biara wɔ. Yԑ woadwene sԑ worehwehwԑ biom anaa kɔ w’akyi","sw":"Lo! Umegundua aina isiyo na makala. Jaribu kutafuta au kurudi","kk":"Ой! Сіз мақалаларсыз санатты таптыңыз. Іздеу немесе қайтуды байқап көріңіз","be":"На жаль! Вы знайшлі катэгорыю без якіх-небудзь артыкулаў. Паспрабуйце выканаць пошук або вяртанне","ar_ma":"وجه الفتاة! لقد وجدت فئة مع عدم وجود مقالات. حاول البحث أو العودة","ar_eg":"وجه الفتاة! لقد وجدت فئة مع عدم وجود مقالات. حاول البحث أو العودة","fr_ma":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de chercher ou de revenir","es_ar":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","es_pa":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","es_pe":"¡Uy! Has encontrado una categoría sin artículos. Intenta buscar o regresar","pa":"ਓਹ ਹੋ! ਤੁਹਾਨੂੰ ਕੋਈ ਲੇਖ ਨਹੀਂ ਵਾਲੀ ਸ਼੍ਰੇਣੀ ਮਿਲੀ. ਭਾਲਣ ਜਾਂ ਵਾਪਸ ਪਰਤਣ ਦੀ ਕੋਸ਼ਿਸ਼ ਕਰੋ","ur":"افوہ! آپ کو کوئی زمرہ نہیں ملا جس میں مضامین نہیں ہیں۔ تلاش کرنے یا واپس آنے کی کوشش کریں۔","ky":"Ой! Сиз макаласыз категория таптыңыз. Издеп же кайтарып көрүңүз","lb":"Ups! Dir hutt eng Kategorie ouni Artikele fonnt. Probéiert ze sichen oder zréckzekommen","mn":"Өө! Та нийтлэлгүй категори оллоо. Хайх эсвэл буцааж үзээрэй","si":"අපොයි! ඔබට ලිපි නොමැති කාණ්ඩයක් හමු විය. සෙවීමට හෝ නැවත පැමිණීමට උත්සාහ කරන්න","ta":"அச்சச்சோ! கட்டுரைகள் இல்லாத வகையை நீங்கள் கண்டீர்கள். தேட அல்லது திரும்ப முயற்சிக்கவும்","az":"Vay! Məqaləsiz bir kateqoriya tapdınız. Axtarmağa və ya geri dönməyə çalışın","hy":"Վա !յ Դուք գտել եք կատեգորիա ՝ առանց հոդվածների: Փորձեք որոնել կամ վերադառնալ","cnr":"Ups! Pronašao/la si kategoriju bez artikala. Pokušaj novu pretragu ili se vrati nazad","ar_tn":"وجه الفتاة! لقد وجدت فئة لا تحتوي على مقالات. حاول البحث أو العودة","fr_be":"Oops! Vous avez trouvé une catégorie sans articles. Essayez de rechercher ou de revenir","nb":"Beklager! Du fant en kategori uten artikler. Prøv å søke eller returnere","nl_be":"Oeps! U heeft een categorie gevonden zonder artikelen. Probeer te zoeken of terug te keren","uz":"Afsus! Siz maqolalarsiz toifani topdingiz. Qidirishga yoki qaytishga harakat qiling","kn":"ಓಹ್! ಯಾವುದೇ ಲೇಖನಗಳಿಲ್ಲದ ವರ್ಗವನ್ನು ನೀವು ಕಂಡುಕೊಂಡಿದ್ದೀರಿ. ಹುಡುಕಲು ಅಥವಾ ಹಿಂತಿರುಗಲು ಪ್ರಯತ್ನಿಸಿ","te":"అయ్యో! మీరు కథనాలు లేని వర్గాన్ని కనుగొన్నారు. వెతకడానికి లేదా తిరిగి రావడానికి ప్రయత్నించండి","am":"ውይ! ምንም መጣጥፎች የሌሉበት ምድብ አግኝተዋል። ለመፈለግ ወይም ለመመለስ ይሞክሩ","ms":"Aduh! Anda menemui kategori tanpa artikel. Cuba cari atau kembali"},"sn.kustomer.no_results":{"en_us":"No results","en_ca":"No results","en_gb":"No results","af":"Geen resultate","bg":"Няма резултати","bs":"Nema rezultata","ca":"Sense resultats","cs":"Žádné výsledky","da":"Ingen resultater","de":"Keine Ergebnisse","nl":"Geen resultaten","el":"Χωρίς αποτέλεσμα","es":"No hay resultados","es_es":"No hay resultados","et":"Tulemused puuduvad","fi":"Ei tuloksia","fil":"Walang resulta","fr":"Aucun résultat","fr_ca":"Aucun résultat","hi":"कोई परिणाम नहीं","hr":"Nema rezultata","hu":"Nincs eredmény","id":"Tidak ada hasil","is":"Engar niðurstöður","it":"Nessun risultato","ja":"結果がありません","ka":"შედეგი არ არის","ko":"결과 없음","lt":"Jokių rezultatų","lv":"Nav rezultātu","no":"Ingen resultater","pl":"Brak wyników","pt":"Nenhum resultado","pt_br":"Nenhum resultado","ro":"Fara rezultate","ru":"Нет результатов","sk":"Žiadne výsledky","sl":"Ni rezultatov","sq":"Nuk ka rezultate","sr":"Нема резултата","sr_me":"Нема резултата","sv":"Inga resultat","th":"ไม่มีผลลัพธ์","tr":"Sonuç yok","uk":"Немає результатів","vi":"Ko có kết quả","zh_cn":"没有结果","zh_tw":"沒有結果","tw":"Mmuaeԑ biara nni hɔ","sw":"Hakuna matokeo","kk":"Нәтижелері жоқ","be":"няма вынікаў","ar_ma":"لا نتائج","ar_eg":"لا نتائج","fr_ma":"Aucun résultat","es_ar":"No hay resultados","es_pa":"No hay resultados","es_pe":"No hay resultados","pa":"ਕੋਈ ਨਤੀਜੇ ਨਹੀਂ","ur":"کوئی نتیجہ نہیں۔","ky":"Натыйжа жок","lb":"Keng Resultater","mn":"Үр дүнгүй","si":"ප්රතිපල නැත","ta":"முடிவுகள் இல்லை","az":"Nəticə yoxdur","hy":"Ոչ մի արդյունք","cnr":"Nema rezultata","ar_tn":"لا نتائج","fr_be":"Aucun résultat","nb":"Ingen resultater","nl_be":"Geen resultaten","uz":"Natija yo'q","kn":"ಯಾವುದೇ ಫಲಿತಾಂಶಗಳಿಲ್ಲ","te":"ఫలితాలు లేవు","am":"ምንም ውጤት የለም።","ms":"Tiada hasil"},"sn.kustomer.page_unavailable":{"en_us":"Sorry, but the page you requested is currently unavailable.","en_ca":"Sorry, but the page you requested is currently unavailable.","en_gb":"Sorry, but the page you requested is currently unavailable.","af":"Jammer, maar die bladsy wat jy aangevra het, is tans nie beskikbaar nie.","bg":"За съжаление, страницата, която поискате, понастоящем не е налице.","bs":"Žao mi je, ali stranica koju ste tražili trenutno nedostupna.","ca":"Ho sentim, però la pàgina que heu sol·licitat no està disponible actualment.","cs":"Je nám to líto, ale požadovaná stránka momentálně není k dispozici.","da":"Beklager, men siden du anmodede om, er i øjeblikket utilgængelig.","de":"Entschuldigung, aber die von Ihnen angeforderte Seite ist momentan nicht verfügbar.","nl":"Sorry, maar de door u aangevraagde pagina is momenteel niet beschikbaar.","el":"Λυπούμαστε, αλλά η σελίδα που ζητήσατε δεν είναι διαθέσιμη αυτήν τη στιγμή.","es":"Lo sentimos, pero la página solicitada no está disponible en este momento.","es_es":"Lo sentimos, pero la página solicitada no está disponible en este momento.","et":"Vabandust, kuid soovitud leht pole praegu saadaval.","fi":"Anteeksi, mutta pyytämäsi sivu ei ole tällä hetkellä käytettävissä.","fil":"Paumanhin, ngunit ang pahina na iyong hiniling ay hindi magagamit.","fr":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","fr_ca":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","hi":"क्षमा करें, लेकिन आपके द्वारा अनुरोधित पृष्ठ वर्तमान में अनुपलब्ध है।","hr":"Nažalost, stranica koju ste zatražili trenutačno nije dostupna.","hu":"Sajnáljuk, de a kért oldal jelenleg nem érhető el.","id":"Maaf, tetapi halaman yang Anda minta saat ini tidak tersedia.","is":"Því miður, en síðan sem þú baðst um er ekki tiltæk.","it":"Siamo spiacenti, ma la pagina richiesta non è attualmente disponibile.","ja":"申し訳ありませんが、リクエストしたページは現在利用できません。","ka":"უკაცრავად, მაგრამ მოთხოვნილი გვერდი ამჟამად მიუწვდომელია.","ko":"죄송합니다. 요청하신 페이지는 현재 사용할 수 없습니다.","lt":"Atsiprašome, bet prašomas puslapis šiuo metu nepasiekiamas.","lv":"Atvainojiet, taču pieprasītā lapa pašlaik nav pieejama.","no":"Beklager, men siden du ba om, er for øyeblikket utilgjengelig.","pl":"Przepraszamy, ale żądana strona jest obecnie niedostępna.","pt":"Desculpe, mas a página que você solicitou está indisponível no momento.","pt_br":"Desculpe, mas a página que você solicitou está indisponível no momento.","ro":"Ne pare rău, dar pagina pe care ați solicitat-o este momentan indisponibilă.","ru":"Извините, но запрошенная вами страница в настоящее время недоступна.","sk":"Je nám ľúto, ale požadovaná stránka momentálne nie je k dispozícii.","sl":"Žal, toda stran, ki ste jo zahtevali, trenutno ni na voljo.","sq":"Na vjen keq, por faqja që kërkoni nuk është aktualisht në dispozicion.","sr":"Жао ми је, али страница коју сте тражили тренутно недоступна.","sr_me":"Жао ми је, али страница коју сте тражили тренутно недоступна.","sv":"Tyvärr, men den sida du begärde är för närvarande inte tillgänglig.","th":"ขออภัยหน้าเว็บที่คุณขอไม่สามารถใช้งานได้ในขณะนี้","tr":"Üzgünüz, ancak istediğiniz sayfa şu anda kullanılamıyor.","uk":"Вибачте, але сторінка, яку ви надіслали запит, наразі недоступна.","vi":"Xin lỗi, nhưng trang bạn yêu cầu hiện không có.","zh_cn":"对不起，但您请求的页面目前无法使用。","zh_tw":"對不起，但您請求的頁面目前無法使用。","tw":"Kafra, nea worehwehwԑ no nni ha seesei.","sw":"Samahani, lakini ukurasa uliouomba haupo kwa sasa.","kk":"Кешіріңіз, бірақ сіз сұраған бет қазіргі уақытта қол жетімді емес.","be":"Выбачайце, але старонка, якую вы запыталі, у цяперашні час недаступная.","ar_ma":"عذرا ، لكن الصفحة التي طلبتها غير متاحة حاليا.","ar_eg":"عذرا ، لكن الصفحة التي طلبتها غير متاحة حاليا.","fr_ma":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","es_ar":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","es_pa":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","es_pe":"Lo sentimos, pero la página que solicitó no está disponible actualmente.","pa":"ਮੁਆਫ ਕਰਨਾ, ਪਰ ਤੁਹਾਡੇ ਦੁਆਰਾ ਬੇਨਤੀ ਕੀਤਾ ਪੰਨਾ ਇਸ ਸਮੇਂ ਉਪਲਬਧ ਨਹੀਂ ਹੈ.","ur":"معذرت ، لیکن آپ کا درخواست کردہ صفحہ فی الحال دستیاب نہیں ہے۔","ky":"Кечиресиз, бирок сиз сураган баракча учурда жеткиликсиз.","lb":"Entschëllegt, awer déi Säit déi Dir gefrot hutt ass de Moment net verfügbar.","mn":"Уучлаарай, таны хүссэн хуудас одоогоор боломжгүй байна.","si":"කණගාටුයි, නමුත් ඔබ ඉල්ලූ පිටුව දැනට නොමැත.","ta":"மன்னிக்கவும், ஆனால் நீங்கள் கோரிய பக்கம் தற்போது கிடைக்கவில்லை.","az":"Üzr istəyirik, lakin sorğu etdiyiniz səhifə hazırda əlçatan deyil.","hy":"Ներողություն, բայց ձեր հայցած էջը ներկայումս անհասանելի է:","cnr":"Žao nam je, ali stranica koju si tražio/la je trenutno nedostupna.","ar_tn":"عذرا ، ولكن الصفحة التي طلبتها غير متوفرة حاليا.","fr_be":"Désolé, mais la page que vous avez demandée est actuellement indisponible.","nb":"Beklager, men siden du ba om er foreløpig ikke tilgjengelig.","nl_be":"Sorry, maar de door u opgevraagde pagina is momenteel niet beschikbaar.","uz":"Kechirasiz, lekin siz so'ragan sahifa hozircha mavjud emas.","kn":"ಕ್ಷಮಿಸಿ, ಆದರೆ ನೀವು ವಿನಂತಿಸಿದ ಪುಟವು ಪ್ರಸ್ತುತ 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dhe nëse kjo ende nuk funksionon, na tregoni.","sr":"Молимо покушајте поново, а ако то и даље не функционише, јавите нам.","sr_me":"Молимо покушајте поново, а ако то и даље не функционише, јавите нам.","sv":"Vänligen försök igen, och om det fortfarande inte fungerar, låt oss veta.","th":"โปรดลองอีกครั้งและหากยังไม่ได้ผลแจ้งให้เราทราบ","tr":"Lütfen tekrar deneyin ve eğer hala çalışmıyorsa, bize bildirin.","uk":"Будь ласка, спробуйте ще раз, і якщо це все ще не спрацює, дайте нам знати.","vi":"Vui lòng thử lại, và nếu vẫn không hoạt động, hãy cho chúng tôi biết.","zh_cn":"请再试一次，如果仍然无法使用，请告诉我们。","zh_tw":"請再試一次，如果仍然無法使用，請告訴我們。","tw":"Mepa w okyew sane yԑ biom,  na sԑ saa ara na ԑteԑ a, ma yԑn aso nte.","sw":"Tafadhali jaribu tena, na ikiwa bado haifanyi kazi, tujulishe.","kk":"Қайталап көріңіз, егер бұл әлі жұмыс істемесе, бізге хабарлаңыз.","be":"Калі ласка, паспрабуйце яшчэ раз, і калі гэта ўсё яшчэ не працуе, дайце нам ведаць.","ar_ma":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأعلمنا بذلك","ar_eg":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأعلمنا بذلك","fr_ma":"Veuillez réessayer, et si cela ne fonctionne toujours pas, signalez-le-nous.","es_ar":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","es_pa":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","es_pe":"Por favor, intente de nuevo, y si eso todavía no funciona, háganoslo saber.","pa":"ਕਿਰਪਾ ਕਰਕੇ ਦੁਬਾਰਾ ਕੋਸ਼ਿਸ਼ ਕਰੋ, ਅਤੇ ਜੇ ਇਹ ਅਜੇ ਵੀ ਕੰਮ ਨਹੀਂ ਕਰਦਾ ਹੈ, ਤਾਂ ਸਾਨੂੰ ਦੱਸੋ.","ur":"براہ کرم دوبارہ کوشش کریں ، اور اگر یہ اب بھی کام نہیں کرتا ہے تو ہمیں بتائیں۔","ky":"Сураныч, дагы бир жолу аракет кылып көрүңүз, эгер ал дагы деле иштебей жатса, бизге кабарлаңыз.","lb":"Probéiert w.e.g. nach eng Kéier, a wann dat nach ëmmer net funktionnéiert, so eis Bescheed.","mn":"Дахин оролдоно уу, хэрэв энэ нь ажиллахгүй хэвээр байвал бидэнд мэдэгдээрэй.","si":"කරුණාකර නැවත උත්සාහ කරන්න, එය තවමත් ක්‍රියාත්මක නොවන්නේ නම්, අපට දන්වන්න.","ta":"தயவுசெய்து மீண்டும் முயற்சிக்கவும், அது இன்னும் வேலை செய்யவில்லை என்றால், எங்களுக்குத் தெரியப்படுத்துங்கள்.","az":"Xahiş edirəm yenidən cəhd edin və bu hələ də nəticə vermirsə, bizə bildirin.","hy":"Խնդրում ենք կրկին փորձել, և եթե դա դեռ չի գործում, տեղյակ պահեք մեզ:","cnr":"Molimo pokušaj ponovo, ako to ne uspije, kontaktiraj nas.","ar_tn":"يرجى المحاولة مرة أخرى ، وإذا لم يفلح ذلك ، فأخبرنا بذلك.","fr_be":"Veuillez réessayer et si cela ne fonctionne toujours pas, faites-le nous savoir.","nb":"Vennligst prøv igjen, og gi oss beskjed hvis det fortsatt ikke fungerer.","nl_be":"Probeer het opnieuw, en als dat nog steeds niet werkt, laat het ons dan weten.","uz":"Iltimos, qayta urinib ko'ring va agar bu hali ham ishlamasa, bizga xabar bering.","kn":"ದಯವಿಟ್ಟು ಮತ್ತೆ ಪ್ರಯತ್ನಿಸಿ ಮತ್ತು ಅದು ಇನ್ನೂ ಕೆಲಸ ಮಾಡದಿದ್ದರೆ, ನಮಗೆ ತಿಳಿಸಿ.","te":"దయచేసి మళ్లీ ప్రయత్నించండి మరియు అది ఇప్పటికీ పని చేయకపోతే, మాకు తెలియజేయండి.","am":"እባክዎ እንደገና ይሞክሩ፣ እና ያ አሁንም የማይሰራ ከሆነ ያሳውቁን።","ms":"Sila cuba lagi, dan jika itu masih tidak berkesan, beritahu kami."},"sn.kustomer.unexpected_error":{"en_us":"Whoops, that was unexpected.","en_ca":"Whoops, that was unexpected.","en_gb":"Whoops, that was unexpected.","af":"Wieops, dit was onverwags.","bg":"Слушай, това беше неочаквано.","bs":"To je bilo neočekivano.","ca":"Ho va fer, això era inesperat.","cs":"Ne, to bylo nečekané.","da":"Whoops, det var uventet.","de":"Whoops, das war unerwartet.","nl":"Oeps, dat was onverwacht.","el":"Περίπου, αυτό ήταν απροσδόκητο.","es":"Vaya, eso fue inesperado.","es_es":"Vaya, eso fue inesperado.","et":"Hästi, see oli ootamatu.","fi":"Hups, se oli odottamatonta.","fil":"Whoops, iyon ay hindi inaasahang.","fr":"Oups, c'était inattendu.","fr_ca":"Oups, c'était inattendu.","hi":"वूप्स, वह अप्रत्याशित था","hr":"To je bilo neočekivano.","hu":"Hoppá, ez váratlan volt.","id":"Ups, itu tidak terduga.","is":"Whoops, það var óvænt.","it":"Whoops, quello era inaspettato.","ja":"うわー、それは予期せぬことでした。","ka":"ვინო, ეს იყო მოულოდნელი.","ko":"우연한 일입니다.","lt":"Oi, tai buvo netikėta.","lv":"Hmm, tas bija negaidīts.","no":"Whoops, det var uventet.","pl":"Ups, to było nieoczekiwane.","pt":"Opa, isso foi inesperado.","pt_br":"Opa, isso foi inesperado.","ro":"Omule, a fost neașteptat.","ru":"Ой, это было неожиданно.","sk":"Kým to bolo neočakávané.","sl":"Ups, to je bilo nepričakovano.","sq":"Oh, kjo ishte e papritur.","sr":"То је било неочекивано.","sr_me":"То је било неочекивано.","sv":"Whoops, det var oväntat.","th":"โอ๊ะที่ไม่คาดฝัน","tr":"Whoops, bu beklenmedikti.","uk":"Ого, це було несподівано.","vi":"Rất tiếc, điều đó là bất ngờ.","zh_cn":"哎呀，那是意想不到的。","zh_tw":"哎呀，那是意想不到的。","tw":"Kafra, yԑanhyԑda.","sw":"Oops, hiyo ilikuwa isiyojatarajiwa.","kk":"О, бұл күтпеген нәрсе.","be":"Упс, гэта было нечакана.","ar_ma":"عفوًا ، لم يكن ذلك متوقعًا.","ar_eg":"عفوًا ، لم يكن ذلك متوقعًا.","fr_ma":"Oups, c'était inattendu.","es_ar":"Vaya, eso fue inesperado.","es_pa":"Vaya, eso fue inesperado.","es_pe":"Vaya, eso fue inesperado.","pa":"ਓਹ, ਉਹ ਅਚਾਨਕ ਸੀ.","ur":"افوہ ، وہ غیر متوقع تھا۔","ky":"Ой, күтүлбөгөн нерсе болду.","lb":"Oops, dat war onerwaart.","mn":"Уучлаарай, энэ нь гэнэтийн зүйл байв.","si":"අපොයි, එය අනපේක්ෂිතයි.","ta":"அச்சச்சோ, அது எதிர்பாராதது.","az":"Vallah, gözlənilməz oldu.","hy":"Վայ, դա անսպասելի էր:","cnr":"Ups, to je bilo neočekivano.","ar_tn":"عفوًا ، كان هذا غير متوقع.","fr_be":"Oups, c'était inattendu.","nb":"Oj, det var uventet.","nl_be":"Oeps, dat was onverwacht.","uz":"Voy, bu kutilmagan edi.","kn":"ಓಹ್, ಅದು ಅನಿರೀಕ್ಷಿತವಾಗಿತ್ತು.","te":"అయ్యో, అది ఊహించనిది.","am":"ውይ፣ ያ ያልተጠበቀ ነበር።","ms":"Alamak, itu tidak dijangka."},"sn.kustomer.whoops":{"en_us":"Whoops, something went wrong.","en_ca":"Whoops, something went wrong.","en_gb":"Whoops, something went wrong.","af":"Whoops, iets het verkeerd gegaan.","bg":"Слушай, нещо се обърка.","bs":"Ok, nešto je pošlo naopako.","ca":"Va fallar, alguna cosa va sortir bé.","cs":"Co, něco se pokazilo.","da":"Whoops, noget gik galt.","de":"Hoppla, etwas ist schief gelaufen.","nl":"Oeps, er is iets misgegaan.","el":"Περίπου, κάτι πήγε στραβά.","es":"Vaya, algo salió mal.","es_es":"Vaya, algo salió mal.","et":"Hästi, midagi läks valesti.","fi":"Hups, jotain meni vikaan.","fil":"Wow, may nagkamali.","fr":"Oups, quelque chose a mal tourné.","fr_ca":"Oups, quelque chose a mal tourné.","hi":"वूप्स, कुछ गलत हो गया","hr":"Ups, nešto je pošlo po zlu.","hu":"Hoppá, valami baj van.","id":"Ups, ada yang salah.","is":"Whoops, eitthvað fór úrskeiðis.","it":"Ops, qualcosa è andato storto.","ja":"うわー、何かが間違っていた。","ka":"რა თქმა უნდა, რაღაც არასწორია.","ko":"오, 뭔가 잘못 됐어.","lt":"Oi, kažkas nutiko.","lv":"Viņš, kaut kas noticis.","no":"Whoops, noe gikk galt.","pl":"Ups, coś poszło nie tak.","pt":"Opa, algo deu errado.","pt_br":"Opa, algo deu errado.","ro":"Omule, ceva a mers prost.","ru":"Упс, что-то пошло не так.","sk":"Ahoj, niečo sa pokazilo.","sl":"Ups, nekaj je šlo narobe.","sq":"Përsëri, diçka shkoi keq.","sr":"Ок, нешто је пошло наопако.","sr_me":"Ок, нешто је пошло наопако.","sv":"Whoops, något gick fel.","th":"โอ๊ะสิ่งที่ผิดพลาด","tr":"Whoops, bir şeyler ters gitti.","uk":"Ого, щось не так.","vi":"Rất tiếc, đã xảy ra lỗi.","zh_cn":"哎呀，出事了。","zh_tw":"哎呀，出事了。","tw":"Kafra, biribi ankɔ yie.","sw":"Huko, kitu kilichokosa.","kk":"Ой, бірдеңе дұрыс емес.","be":"Упс, што-то пайшло не так.","ar_ma":"عفوًا ، حدث خطأ ما.","ar_eg":"عفوًا ، حدث خطأ ما.","fr_ma":"Oups, quelque chose s'est mal passé.","es_ar":"Vaya, algo salió mal.","es_pa":"Vaya, algo salió mal.","es_pe":"Vaya, algo salió mal.","pa":"ਓਹ ਹੋ, ਕੁਝ ਗਲਤ ਹੋ ਗਿਆ.","ur":"افوہ ، کچھ غلط ہو گیا۔","ky":"Ой, бир жерден ката кетти.","lb":"Oops, eppes ass falsch gaang.","mn":"Уучлаарай, ямар нэг зүйл буруу болсон.","si":"අපොයි, මොකක් හරි වැරැද්දක් වෙලා.","ta":"அச்சச்சோ, ஏதோ தவறு ஏற்பட்டது.","az":"Ups, bir şey səhv oldu.","hy":"Ոհ, ինչ-որ բան սխալ է տեղի ունեցել:","cnr":"Ups, nešto nije bilo u redu.","ar_tn":"عفوًا ، حدث خطأ ما.","fr_be":"Oups, quelque chose s'est mal passé.","nb":"Ups, noe gikk galt.","nl_be":"Oeps, er is iets misgegaan.","uz":"Xato, bir narsa noto'g'ri ketdi.","kn":"ಓಹ್, ಏನೋ ತಪ್ಪಾಗಿದೆ.","te":"అయ్యో, ఏదో తప్పు జరిగింది.","am":"ውይ፣ የሆነ ችግር ተፈጥሯል።","ms":"Alamak, sesuatu telah berlaku."},"sn.kustomer.themebuilder.announcement_cta_text_value":{"af":"Lees meer","ar":"اقرأ أكثر","ar_eg":"اقرأ أكثر","ar_ma":"اقرأ أكثر","az":"Daha çox oxu","be":"Чытаць далей","bg":"Прочетете още","bs":"Čitaj više","ca":"Llegeix més","cs":"Přečtěte si více","da":"Læs mere","de":"Weiterlesen","nl":"Lees verder","el":"Διαβάστε περισσότερα","en_us":"Read More","en_ca":"Read More","en_gb":"Read More","es":"Lee mas","es_ar":"Lee mas","es_es":"Lee mas","es_pa":"Lee mas","es_pe":"Lee mas","et":"Loe rohkem","fa":"ادامه مطلب","fi":"Lue lisää","fil":"Magbasa Nang Higit Pa","fr":"Lire la suite","fr_ca":"Lire la suite","fr_ma":"Lire la suite","he":"קרא עוד","hi":"अधिक पढ़ें","hr":"Čitaj više","hu":"Olvass tovább","hy":"Կարդալ ավելին","id":"Baca selengkapnya","is":"Lestu meira","it":"Leggi di più","ja":"続きを読む","ka":"Წაიკითხე მეტი","kk":"Ары қарай оқу","ko":"더 읽어보기","ky":"Read More","lb":"Weiderliesen Méi","lt":"Skaityti daugiau","lv":"Lasīt vairāk","mn":"Цааш унших","no":"Les mer","pa":"ਹੋਰ ਪੜ੍ਹੋ","pl":"Czytaj więcej","pt":"consulte Mais informação","pt_br":"consulte Mais informação","ro":"Citeste mai mult","ru":"Читать больше","si":"වැඩිදුර කියවන්න","sk":"Čítaj viac","sl":"Preberi več","sq":"Lexo më shumë","sr":"Опширније","sr_me":"Опширније","sv":"Läs mer","sw":"Soma zaidi","ta":"மேலும் வாசிக்க","th":"อ่านเพิ่มเติม","tr":"Devamını oku","tw":"Read More","uk":"Читати далі","ur":"مزید پڑھ","vi":"Đọc thêm","zh_cn":"阅读更多","zh_tw":"閱讀更多","cnr":"Read More","ar_tn":"اقرأ أكثر","fr_be":"Lire la suite","nb":"Les mer","nl_be":"Lees verder","uz":"Ko'proq o'qish","kn":"ಮುಂದೆ ಓದಿ","te":"మరింత చదవండి","am":"ተጨማሪ ያንብቡ","ms":"Baca Lagi"},"sn.kustomer.themebuilder.category_primary_text_value":{"af":"Blaai volgens kategorie","ar":"تصفح حسب الفئة","ar_eg":"تصفح حسب الفئة","ar_ma":"تصفح حسب 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flokkum","it":"Sfoglia per categoria","ja":"カテゴリ別に閲覧","ka":"დაათვალიერეთ კატეგორიის მიხედვით","kk":"Санат бойынша шолу","ko":"카테고리로 찾아보기","ky":"Категория боюнча карап чыгуу","lb":"Sicht no Kategorie","lt":"Naršyti pagal kategorijas","lv":"Pārlūkot pēc kategorijas","mn":"Ангилалаар үзэх","no":"Bla etter kategori","pa":"ਸ਼੍ਰੇਣੀ ਦੁਆਰਾ ਬ੍ਰਾ .ਜ਼ ਕਰੋ","pl":"Szukaj według kategorii","pt":"Pesquise por Categoria","pt_br":"Pesquise por Categoria","ro":"Răsfoiți după categorie","ru":"Просмотр по категориям","si":"වර්ගය අනුව පිරික්සන්න","sk":"Prehľadávať podľa kategórie","sl":"Brskaj po kategorijah","sq":"Shfletoni sipas kategorisë","sr":"Прегледај по категорији","sr_me":"Прегледај по категорији","sv":"Bläddra efter kategori","sw":"Vinjari kwa Jamii","ta":"வகைப்படி உலாவுக","th":"เรียกดูตามหมวดหมู่","tr":"Kategoriye Göre Ara","tw":"Browse by Category","uk":"Перегляд за категоріями","ur":"زمرہ کے لحاظ سے براؤز کریں","vi":"Tìm kiếm bằng danh mục","zh_cn":"按类别浏览","zh_tw":"按類別瀏覽","cnr":"Browse by 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podívejte se na vše, co nabízíme","da":"Udforsk vores videnbase og se alt, hvad vi har at tilbyde","de":"Entdecken Sie unsere Wissensbasis und sehen Sie alles, was wir zu bieten haben","nl":"Verken onze kennisbank en bekijk alles wat we te bieden hebben","el":"Εξερευνήστε τη βάση γνώσεων μας και δείτε όλα όσα έχουμε να προσφέρουμε","en_us":"Explore our knowledge base and see everything we have to offer","en_ca":"Explore our knowledge base and see everything we have to offer","en_gb":"Explore our knowledge base and see everything we have to offer","es":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_ar":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_es":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_pa":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","es_pe":"Explore nuestra base de conocimientos y vea todo lo que tenemos para ofrecer","et":"Uurige meie teadmistebaasi ja vaadake kõike, mida meil pakkuda on","fa":"پایگاه دانش ما را کاوش کنید و همه چیزهایی را که ارائه می دهیم مشاهده کنید","fi":"Tutustu tietopohjaamme ja näe kaikki mitä meillä on tarjota","fil":"Galugarin ang aming base sa kaalaman at makita ang lahat ng aming maalok","fr":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","fr_ca":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","fr_ma":"Explorez notre base de connaissances et voyez tout ce que nous avons à offrir","he":"חקור את בסיס הידע שלנו וראה את כל מה שיש לנו להציע","hi":"हमारे ज्ञानकोष का अन्वेषण करें और हमें जो कुछ भी पेश करना है, उसे देखें","hr":"Istražite našu bazu znanja i pogledajte sve što imamo za ponuditi","hu":"Fedezze fel tudásbázisunkat, és tekintse meg mindazt, amit kínálunk","hy":"Ուսումնասիրեք մեր գիտելիքների բազան և տեսեք այն ամենը, ինչ մենք առաջարկում ենք","id":"Jelajahi basis pengetahuan kami dan lihat semua yang kami tawarkan","is":"Kannaðu þekkingargrunn okkar og sjáðu allt sem við höfum upp á að bjóða","it":"Esplora la nostra knowledge base e guarda tutto ciò che abbiamo da offrire","ja":"私たちの知識ベースを探索し、私たちが提供しなければならないすべてを見てください","ka":"შეისწავლეთ ჩვენი ცოდნის ბაზა და ნახეთ ყველაფერი, რაც შემოგთავაზებთ","kk":"Біздің білім қорымызды зерттеп, біз ұсынатын барлық нәрсені көріңіз","ko":"지식 기반을 탐색하고 우리가 제공하는 모든 것을 확인하십시오","ky":"Биздин билим базабызды изилдеп, биз сунуш кыла турган нерселердин бардыгын көрүңүз","lb":"Entdeckt eis Wëssensbasis a kuckt alles wat mir ze bidden hunn","lt":"Naršykite mūsų žinių bazę ir pamatykite viską, ką galime pasiūlyti","lv":"Izpētiet mūsu zināšanu bāzi un apskatiet visu, ko mēs piedāvājam","mn":"Мэдлэгийн баазтай танилцаж, санал болгож буй бүх зүйлээ үзээрэй","no":"Utforsk kunnskapsbasen vår og se alt vi har å tilby","pa":"ਸਾਡੇ ਗਿਆਨ ਦੇ ਅਧਾਰ ਦੀ ਪੜਚੋਲ ਕਰੋ ਅਤੇ ਉਹ ਸਭ ਕੁਝ ਵੇਖੋ ਜੋ ਸਾਡੇ ਕੋਲ ਹੈ","pl":"Poznaj naszą bazę wiedzy i zobacz wszystko, co mamy do zaoferowania","pt":"Explore nossa base de conhecimento e veja tudo o que temos a oferecer","pt_br":"Explore nossa base de conhecimento e veja tudo o que temos a oferecer","ro":"Explorează baza noastră de cunoștințe și vezi tot ce avem de oferit","ru":"Изучите нашу базу знаний и узнайте все, что мы можем предложить","si":"අපගේ දැනුම පදනම් ගවේෂණය කර අපට ලබා දිය යුතු සියල්ල බලන්න","sk":"Preskúmajte našu vedomostnú základňu a uvidíte všetko, čo ponúkame","sl":"Raziščite našo bazo znanja in si oglejte vse, kar lahko ponudimo","sq":"Eksploroni bazën tonë të njohurive dhe shikoni gjithçka që mund të ofrojmë","sr":"Истражите нашу базу знања и погледајте све што нудимо","sr_me":"Истражите нашу базу знања и погледајте све што нудимо","sv":"Utforska vår kunskapsbas och se allt vi har att erbjuda","sw":"Gundua msingi wetu wa maarifa na uone kila kitu tunachopaswa kutoa","ta":"எங்கள் அறிவுத் தளத்தை ஆராய்ந்து, நாங்கள் வழங்க வேண்டிய அனைத்தையும் பாருங்கள்","th":"สำรวจฐานความรู้ของเราและดูทุกสิ่งที่เรานำเสนอ","tr":"Bilgi tabanımızı keşfedin ve sunduğumuz her şeyi görün","tw":"Explore our knowledge base and see everything we have to offer","uk":"Дослідіть нашу базу знань і подивіться все, що ми можемо запропонувати","ur":"ہمارے علمی اساس کی کھوج کریں اور دیکھیں کہ ہمارے پاس پیش کردہ سب کچھ ہے","vi":"Khám phá cơ sở kiến thức của chúng tôi và xem mọi thứ chúng tôi cung cấp","zh_cn":"探索我们的知识库，了解我们所提供的一切","zh_tw":"探索我們的知識庫，了解我們所提供的一切","cnr":"Explore our knowledge base and see everything we have to offer","ar_tn":"استكشف قاعدة المعرفة الخاصة بنا واطلع على كل ما نقدمه","fr_be":"Explorez notre base de connaissances et découvrez tout ce que nous avons à offrir","nb":"Utforsk kunnskapsbasen vår og se alt vi har å tilby","nl_be":"Verken onze kennisbank en bekijk alles wat we te bieden hebben","uz":"Bizning bilimlarimizni o'rganing va biz taqdim etadigan hamma narsani ko'ring","kn":"ನಮ್ಮ ಜ್ಞಾನದ ನೆಲೆಯನ್ನು ಅನ್ವೇಷಿಸಿ ಮತ್ತು ನಾವು ನೀಡುವ ಎಲ್ಲವನ್ನೂ ನೋಡಿ","te":"మా నాలెడ్జ్ బేస్‌ను అన్వేషించండి మరియు మేము అందించే ప్రతిదాన్ని చూడండి","am":"የእውቀት መሠረታችንን ያስሱ እና የምናቀርበውን ሁሉንም ነገር ይመልከቱ","ms":"Terokai pangkalan pengetahuan kami dan lihat semua yang kami tawarkan"},"sn.kustomer.themebuilder.contact_us_label":{"af":"Kontak Ons","ar":"اتصل بنا","ar_eg":"اتصل بنا","ar_ma":"اتصل بنا","az":"Bizimlə əlaqə saxlayın","be":"Звяжыцеся з намі","bg":"Свържете се с нас","bs":"Kontaktiraj nas","ca":"Poseu-vos en contacte amb nosaltres","cs":"Kontaktujte nás","da":"Kontakt os","de":"Kontaktiere uns","nl":"Neem contact op","el":"Επικοινωνήστε μαζί μας","en_us":"Contact Us","en_ca":"Contact Us","en_gb":"Contact Us","es":"Contáctenos","es_ar":"Contáctenos","es_es":"Contáctenos","es_pa":"Contáctenos","es_pe":"Contáctenos","et":"Võta meiega ühendust","fa":"با ما تماس بگیرید","fi":"Ota meihin yhteyttä","fil":"Makipag-ugnayan sa amin","fr":"Nous contacter","fr_ca":"Nous contacter","fr_ma":"Nous contacter","he":"צור קשר","hi":"संपर्क करें","hr":"Kontaktirajte nas","hu":"Lépjen kapcsolatba velünk","hy":"Կապվեք մեզ հետ","id":"Hubungi kami","is":"Hafðu samband við okkur","it":"Contattaci","ja":"お問い合わせ","ka":"Დაგვიკავშირდით","kk":"Бізбен хабарласыңы","ko":"문의하기","ky":"Биз менен байланыш","lb":"Kontaktéiert eis","lt":"Susisiekite su mumis","lv":"Sazinies ar mums","mn":"Бидэнтэй холбоо бариарай","no":"Kontakt oss","pa":"ਸਾਡੇ ਨਾਲ ਸੰਪਰਕ ਕਰੋ","pl":"Skontaktuj się z nami","pt":"Contate-Nos","pt_br":"Contate-Nos","ro":"Contactează-ne","ru":"Свяжитесь с нами","si":"අපව අමතන්න","sk":"Kontaktuj nás","sl":"Kontaktiraj nas","sq":"Na kontaktoni","sr":"Контактирајте нас","sr_me":"Контактирајте нас","sv":"Kontakta oss","sw":"Wasiliana nasi","ta":"எங்களை தொடர்பு கொள்ள","th":"ติดต่อเรา","tr":"Bize Ulaşın","tw":"Contact Us","uk":"Зв'яжіться з нами","ur":"ہم سے رابطہ کریں","vi":"Liên hệ chúng tôi","zh_cn":"联系我们","zh_tw":"聯繫我們","cnr":"Contact Us","ar_tn":"اتصل بنا","fr_be":"Nous contacter","nb":"Kontakt oss","nl_be":"Neem contact op","uz":"Biz bilan bog'lanish","kn":"ನಮ್ಮನ್ನು ಸಂಪರ್ಕಿಸಿ","te":"మమ్మల్ని సంప్రదించండి","am":"ያግኙን","ms":"Hubungi Kami"},"sn.kustomer.themebuilder.contact_us_primary_text_label":{"af":"Nog vrae?","ar":"لا يزال لديك أسئلة؟","ar_eg":"لا يزال لديك أسئلة؟","ar_ma":"لا يزال لديك أسئلة؟","az":"Hələ suallarınız var?","be":"У вас засталіся пытанні?","bg":"Все още имате въпроси?","bs":"Još uvijek imate pitanja?","ca":"Encara teniu preguntes?","cs":"Stále máte otázky?","da":"Har du stadig spørgsmål?","de":"Haben Sie noch Fragen?","nl":"Heeft u nog vragen?","el":"Εξακολουθείτε να έχετε ερωτήσεις;","en_us":"Still have questions?","en_ca":"Still have questions?","en_gb":"Still have questions?","es":"¿Aún tienes preguntas?","es_ar":"¿Aún tienes preguntas?","es_es":"¿Aún tienes preguntas?","es_pa":"¿Aún tienes preguntas?","es_pe":"¿Aún tienes preguntas?","et":"Kas teil on endiselt küsimusi?","fa":"هنوز سوالی دارید؟","fi":"Onko sinulla vielä kysyttävää?","fil":"May mga katanungan pa ba?","fr":"Vous avez encore des questions?","fr_ca":"Vous avez encore des questions?","fr_ma":"Vous avez encore des questions?","he":"עדיין יש לך שאלות?","hi":"अभी भी प्रश्न हैं?","hr":"Još uvijek imate pitanja?","hu":"Van még kérdése?","hy":"Դեռ հարցեր ունե՞ք:","id":"Masih ada pertanyaan?","is":"Ertu enn með spurningar?","it":"Hai ancora domande?","ja":"まだ質問がありますか？","ka":"კიდევ გაქვთ შეკითხვები?","kk":"Сұрақтарыңыз бар ма?","ko":"여전히 질문이 있습니까?","ky":"Дагы эле суроолоруңуз барбы?","lb":"Hutt Dir nach ëmmer Froen?","lt":"Vis dar turite klausimų?","lv":"Vai jums joprojām ir jautājumi?","mn":"Гэсэн асуулт байна уу?","no":"Har du fortsatt spørsmål?","pa":"ਅਜੇ ਵੀ ਸਵਾਲ ਹਨ?","pl":"Wciąż masz pytania?","pt":"Ainda tem dúvidas?","pt_br":"Ainda tem dúvidas?","ro":"Mai aveți întrebări?","ru":"Остались вопросы?","si":"තවමත් ප්‍රශ්න තිබේද?","sk":"Stále máte otázky?","sl":"Imate še vprašanja?","sq":"Ende keni pyetje?","sr":"Још увек имате питања?","sr_me":"Још увек имате питања?","sv":"Har du fortfarande frågor?","sw":"Bado una maswali?","ta":"இன்னும் கேள்விகள் உள்ளதா?","th":"หากยังมีคำถาม","tr":"Hala sorularınız mı var?","tw":"Still have questions?","uk":"Є ще питання?","ur":"اب بھی سوالات ہیں؟","vi":"Bạn vẫn có câu hỏi?","zh_cn":"还有问题吗？","zh_tw":"還有問題嗎？","cnr":"Still have questions?","ar_tn":"لا يزال لديك أسئلة؟","fr_be":"Vous avez encore des questions ?","nb":"Har du fortsatt spørsmål?","nl_be":"Heeft u nog vragen?","uz":"Hali ham savollaringiz bormi?","kn":"ಇನ್ನೂ ಪ್ರಶ್ನೆಗಳಿವೆಯೇ?","te":"ఇంకా ప్రశ్నలు ఉన్నాయా?","am":"አሁንም ጥያቄዎች አሉዎት?","ms":"Masih ada soalan?"},"sn.kustomer.themebuilder.contact_us_secondary_text_value":{"af":"Ons is hier om te help!","ar":"نحن هنا للمساعدة!","ar_eg":"نحن هنا للمساعدة!","ar_ma":"نحن هنا للمساعدة!","az":"Kömək etmək üçün buradayıq!","be":"Мы тут, каб дапамагчы!","bg":"Ние сме тук, за да помогнем!","bs":"Ovdje smo da vam pomognemo!","ca":"Som aquí per ajudar-vos!","cs":"Jsme tu, abychom vám pomohli!","da":"Vi er her for at hjælpe!","de":"Wir sind hier um zu helfen!","nl":"We zijn hier om te helpen!","el":"Είμαστε εδώ για να βοηθήσουμε!","en_us":"We are here to help!","en_ca":"We are here to help!","en_gb":"We are here to help!","es":"¡Estamos aquí para ayudar!","es_ar":"¡Estamos aquí para ayudar!","es_es":"¡Estamos aquí para ayudar!","es_pa":"¡Estamos aquí para ayudar!","es_pe":"¡Estamos aquí para ayudar!","et":"Oleme siin, et aidata!","fa":"ما اینجاییم تا کمک کنیم!","fi":"Olemme täällä auttamassa!","fil":"Nandito kami para tumulong!","fr":"Nous sommes ici pour aider!","fr_ca":"Nous sommes ici pour aider!","fr_ma":"Nous sommes ici pour aider!","he":"אנחנו כאן כדי לעזור!","hi":"हम यहाँ मदद करने के लिए हैं!","hr":"Ovdje smo da vam pomognemo!","hu":"Azért vagyunk itt, hogy segítsünk!","hy":"Մենք այստեղ ենք օգնելու:","id":"Kami di sini untuk membantu!","is":"Við erum hér til að hjálpa!","it":"Siamo qui per aiutare!","ja":"私たちは助けるためにここにいます！","ka":"ჩვენ აქ ვართ დასახმარებლად!","kk":"Біз көмектесуге келдік!","ko":"저희가 도와 드리겠습니다!","ky":"Биз жардам берүү үчүн келдик!","lb":"Mir sinn hei fir ze hëllefen!","lt":"Mes esame čia, kad padėtume!","lv":"Mēs esam šeit, lai palīdzētu!","mn":"Бид туслахаар ирлээ!","no":"Vi er her for å hjelpe!","pa":"ਅਸੀਂ ਮਦਦ ਲਈ ਇੱਥੇ ਹਾਂ!","pl":"Jesteśmy tutaj aby pomóc!","pt":"Estamos aqui para ajudar!","pt_br":"Estamos aqui para ajudar!","ro":"Suntem aici sa ajutam!","ru":"Мы здесь, чтобы помочь!","si":"අපි ආවේ උදව් කරන්න!","sk":"Sme tu, aby sme pomohli!","sl":"Tu smo, da vam pomagamo!","sq":"Ne jemi këtu për t'ju ndihmuar!","sr":"Овде смо да помогнемо!","sr_me":"Овде смо да помогнемо!","sv":"Vi är här för att hjälpa!","sw":"Tuko hapa kusaidia!","ta":"நாங்கள் உதவ இங்கே இருக்கிறோம்!","th":"เราพร้อมให้ความช่วยเหลือ!","tr":"Yardım etmek için buradayız!","tw":"We are here to help!","uk":"Ми тут, щоб допомогти!","ur":"ہم مدد کے لئے حاضر ہیں!","vi":"Chúng tôi ở đây để giúp đỡ!","zh_cn":"我们在这里为您提供帮助！","zh_tw":"我們在這里為您提供幫助！","cnr":"We are here to help!","ar_tn":"نحن هنا للمساعدة!","fr_be":"Nous sommes ici 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Data with thanks to AlienVault OTX, VirusTotal, Malwr and others. [Sitemap]

Domain > support.withagency.com

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Port 443