Domain > support.waverlylabs.com

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Date	IP Address
2023-06-12	3.218.35.185 (ClassC)
2025-09-12	52.201.90.218 (ClassC)

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!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>Forum Support Page/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentCommon questions and support documentation/>    meta nameauthor contentSorenson Forum/>    link relcanonical hrefhttps://support.waverlylabs.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1757509185543.css>        style>        body { background: #ffffff; }        .navbar .navbar-inner { background: #2c323d; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #d4d4d4; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active a:focus  { color: #ffffff; }        .navbar a:hover .icon-private-w,         .navbar a:focus .icon-private-w,         .navbar .active a .icon-private-w,         .navbar .active a:hover .icon-private-w,         .navbar .active a:focus .icon-private-w { color: #ffffff; }        #serp-dd .result a:hover,        #serp-dd .result > li.active,        #fullArticle strong a,        #fullArticle a strong,        .collection a,        .contentWrapper a,        .most-pop-articles .popArticles a,        .most-pop-articles .popArticles a:hover span,        .category-list .category .article-count,        .category-list .category:hover .article-count { color: #4381b5; }        #fullArticle,         #fullArticle p,         #fullArticle ul,         #fullArticle ol,         #fullArticle li,         #fullArticle div,         #fullArticle blockquote,         #fullArticle dd,         #fullArticle table { color:#585858; }    /style>            link relstylesheet href//s3.amazonaws.com/helpscout.net/docs/assets/624f0855727a4e41e02f9648/attachments/6283e8df8bf21a2e2b6d4f6b/support.css>        link relapple-touch-icon-precomposed href//d3eto7onm69fcz.cloudfront.net/assets/ico/touch-152.png>    link relshortcut icon typeimage/png href//d33v4339jhl8k0.cloudfront.net/docs/assets/624f0855727a4e41e02f9648/images/6893c26491228346713afe18/Forum_IOS-Icon.png>    !--if lt IE 9>            script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js>/script>        !endif-->            script typeapplication/ld+json>        {@context:https://schema.org,@type:WebSite,url:https://support.waverlylabs.com,potentialAction:{@type:SearchAction,target:https://support.waverlylabs.com/search?query{query},query-input:required namequery}}        /script>                style>#sidebar .nav-list a { color: #858585 !important;}#sidebar .nav-list .active a, #sidebar .nav-list .active a:hover, #sidebar .nav-list .active a:focus { color: #222 !important;}/style>    /head>    body>        script>            window.onload  function() {                $(#searchBar input.search-query ).focus();            };        /script>        header idmainNav classnavbar>    div classnavbar-inner>        div classcontainer-fluid>            a classbrand href/>                                                img src//d33v4339jhl8k0.cloudfront.net/docs/assets/624f0855727a4e41e02f9648/images/6893c3c0a76f967e8e812dc2/Sorenson-Forum_Logo_Primary_Dark-Background_RGB.png altForum Support Page width265 height75>                                        /a>                            button typebutton classbtn btn-navbar data-togglecollapse data-target.nav-collapse>                    span classsr-only>Toggle Navigation/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                /button>                        div classnav-collapse collapse>                nav rolenavigation>!-- added for accessibility -->                ul classnav>                                                                                            li  idforum>a href/collection/105-forum>Forum  b classcaret>/b>/a>/li>                                                    li  idfaq>a href/collection/1-faq>FAQ  b classcaret>/b>/a>/li>                                                    li  idorder-shipping-refunds>a href/collection/21-order-shipping-refunds>Order, Shipping, Refunds  b classcaret>/b>/a>/li>                                                    li  idambassador-sold-out>a href/collection/5-ambassador-sold-out>Ambassador (Sold-out)  b classcaret>/b>/a>/li>                                                    li  idsubtitles-sold-out>a href/collection/108-subtitles-sold-out>Subtitles (Sold-out)  b classcaret>/b>/a>/li>                                                    li  idpilot-smart-earbuds-sold-out>a href/collection/17-pilot-smart-earbuds-sold-out>Pilot Smart Earbuds (Sold-out)  b classcaret>/b>/a>/li>                                                                                        li idcontact>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                        li idcontactMobile>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                                    /ul>                /nav>            /div>!--/.nav-collapse -->        /div>!--/container-->    /div>!--/navbar-inner-->/header>        section iddocsSearch>                            h1>How can we help you today?/h1>                         form action/search methodGET idsearchBar autocompleteoff>                    input typetext namequery titlesearch-query classsearch-query placeholderSearch the knowledge base aria-labelSearch the knowledge base value>                button typesubmit aria-labelSearch>i classicon-search lp>/i>span>Search/span>/button>                div idserp-dd styledisplay:none;>                    ul classresult>/ul>                /div>            /form>        /section>!--/docsSearch-->        section idcontentArea classcontainer-fluid>                div idnoResults styledisplay:none;>No results found/div>                        section classthreeCol row-fluid>                                    section classcollection idcollection-105>                        div classcollection-head>                            h2>a href/collection/105-forum>Forum/a>/h2>                            p>Interpretation for standing ovations/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/111-what-is-forum>i classicon-article-doc>/i>span>What is Forum?/span>/a>/li>                                                            li>a href/article/123-does-it-require-an-internet-connection-can-we-use-it-with-laptops>i classicon-article-doc>/i>span>Does it require an internet connection? Can we use it with laptops?/span>/a>/li>                                                            li>a href/article/120-how-many-languages-are-supported>i classicon-article-doc>/i>span>How many languages and dialects are supported?/span>/a>/li>                                                            li>a href/article/128-how-much-does-it-cost>i classicon-article-doc>/i>span>How much does it cost?/span>/a>/li>                                                            li>a href/article/127-how-does-it-work>i classicon-article-doc>/i>span>How does it work?/span>/a>/li>                                                            li>a href/article/121-do-your-products-use-human-interpreters>i classicon-article-doc>/i>span>Do your products use human interpreters?/span>/a>/li>                                                            li>a href/article/124-can-i-test-it-or-can-i-see-a-demo>i classicon-article-doc>/i>span>Can I test it, or can I see a demo?/span>/a>/li>                                                            li>a href/article/119-what-is-the-difference-between-ambassador-and-forum>i classicon-article-doc>/i>span>What is the difference between Ambassador and Forum?/span>/a>/li>                                                            li>a href/article/132-in-which-scenarios-can-you-use-forum>i classicon-article-doc>/i>span>In which scenarios can you use Forum?/span>/a>/li>                                                            li>a href/article/131-what-is-the-pause-to-translate-feature>i classicon-article-doc>/i>span>What is the Pause to Translate feature?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/105-forum>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-1>                        div classcollection-head>                            h2>a href/collection/1-faq>FAQ/a>/h2>                            p>Most common questions/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/55-what-is-the-difference-between-pilot-earbuds-and-the-ambassador>i classicon-article-doc>/i>span>What is the difference between Pilot Earbuds and the Ambassador?/span>/a>/li>                                                            li>a href/article/54-does-it-work-offline>i classicon-article-doc>/i>span>Does it work offline?/span>/a>/li>                                                            li>a href/article/56-how-is-it-better-than-other-apps>i classicon-article-doc>/i>span>How is it better (than other apps)?/span>/a>/li>                                                            li>a href/article/53-what-languages-are-supported>i classicon-article-doc>/i>span>What languages are supported?/span>/a>/li>                                                            li>a href/article/57-how-fast-are-the-translations>i classicon-article-doc>/i>span>How fast are the translations?/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-21>                        div classcollection-head no-desc >                            h2>a href/collection/21-order-shipping-refunds>Order, Shipping, Refunds/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/84-what-is-the-return-or-refund-policy>i classicon-article-doc>/i>span>What is the return or refund policy?/span>/a>/li>                                                            li>a href/article/99-what-is-the-delivery-timeframe>i classicon-article-doc>/i>span>What is the delivery timeframe?/span>/a>/li>                                                            li>a href/article/87-where-is-my-tracking-number>i classicon-article-doc>/i>span>Where is my tracking number?/span>/a>/li>                                                            li>a href/article/98-how-can-i-place-an-order>i classicon-article-doc>/i>span>How can I place an order?/span>/a>/li>                                                            li>a href/article/86-i-have-received-my-order-how-can-i-get-a-refund>i classicon-article-doc>/i>span>I have received my order how can I get a refund?/span>/a>/li>                                                            li>a href/article/85-i-havent-received-my-order-in-time-how-can-i-get-a-refund>i classicon-article-doc>/i>span>I haven't received my order in time how can I get a refund?/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-5>                        div classcollection-head>                            h2>a href/collection/5-ambassador-sold-out>Ambassador (Sold-out)/a>/h2>                            p>The most accurate language-translation earbud/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/113-how-to-set-up-my-new-ambassador>i classicon-article-doc>/i>span>How to set up my new Ambassador?/span>/a>/li>                                                            li>a href/article/45-what-languages-are-supported>i classicon-article-doc>/i>span>What languages are supported?/span>/a>/li>                                                            li>a href/article/115-my-ambassador-is-not-pairing>i classicon-article-doc>/i>span>My Ambassador is not pairing/span>/a>/li>                                                            li>a href/article/46-how-is-it-different-from-the-pilot>i classicon-article-doc>/i>span>How is it different from the Pilot?/span>/a>/li>                                                            li>a href/article/52-do-i-need-to-install-the-app-to-use-ambassador>i classicon-article-doc>/i>span>Do I need to install the app to use Ambassador?/span>/a>/li>                                                            li>a href/article/44-what-is-ambassador>i classicon-article-doc>/i>span>What is Ambassador?/span>/a>/li>                                                            li>a href/article/49-are-the-translations-perfect-how-accurate-are-the-translations>i classicon-article-doc>/i>span>Are the translations perfect? How accurate are the translations?/span>/a>/li>                                                            li>a href/article/117-can-my-ambassador-translate-digital-sounds>i classicon-article-doc>/i>span>Can my Ambassador translate digital sounds?/span>/a>/li>                                                            li>a href/article/51-how-is-it-better-than-other-apps>i classicon-article-doc>/i>span>How is it better (than other apps)?/span>/a>/li>                                                            li>a href/article/114-do-you-ship-to-my-country>i classicon-article-doc>/i>span>Do you ship to my country?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/5-ambassador-sold-out>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-108>                        div classcollection-head>                            h2>a href/collection/108-subtitles-sold-out>Subtitles (Sold-out)/a>/h2>                            p>In-person transcription / translation/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/112-what-is-subtitles>i classicon-article-doc>/i>span>What is Subtitles?/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-17>                        div classcollection-head>                            h2>a href/collection/17-pilot-smart-earbuds-sold-out>Pilot Smart Earbuds (Sold-out)/a>/h2>                            p>Our legacy translation earbuds/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/75-switching-the-primary-earpiece-from-right-to-left>i classicon-article-doc>/i>span>Switching the primary earpiece from Right to Left /span>/a>/li>                                                            li>a href/article/104-how-it-works>i classicon-article-doc>/i>span>How Pilot works/span>/a>/li>                                                            li>a href/article/82-how-to-connect-both-earpieces-together>i classicon-article-doc>/i>span>How to connect both earpieces together?/span>/a>/li>                                                            li>a href/article/102-listen-mode>i classicon-article-doc>/i>span>Listen Mode/span>/a>/li>                                                            li>a href/article/133-why-are-my-pilot-smart-earbuds-no-longer-functional>i classicon-article-doc>/i>span>Why are my Pilot Smart Earbuds no longer functional?/span>/a>/li>                                                            li>a href/article/72-what-if-i-have-pairing-issues>i classicon-article-doc>/i>span>What if I have pairing issues?/span>/a>/li>                                                            li>a href/article/70-i-cane28099t-hear-music-from-one-of-my-earpieces>i classicon-article-doc>/i>span>I can’t hear music from one of my earpieces /span>/a>/li>                                                            li>a href/article/62-when-will-additional-languages-be-supported>i classicon-article-doc>/i>span>When will additional languages be supported?/span>/a>/li>                                                            li>a href/article/60-the-device-and-app-keep-unpairing-or-dont-pair-at-all-what-should-i-do>i classicon-article-doc>/i>span>The device and app keep unpairing or don't pair at all what should I do?/span>/a>/li>                                                            li>a href/article/101-converse-mode>i classicon-article-doc>/i>span>Converse Mode /span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/17-pilot-smart-earbuds-sold-out>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                            /section>!--threeCol-->                        footer classcenter>                p>©            a hrefhttps://forum.sorensoncloud.com/>Sorenson Forum/a>        2025. span>Powered by a relnofollow noopener noreferrer hrefhttps://www.helpscout.com/docs-refer/?coSorenson+Forum&utm_sourcedocs&utm_mediumfooterlink&utm_campaignDocs+Branding target_blank>Help Scout/a>/span>                /p>            /footer>        /section>!--/.fluid-container-->                    script idbeaconLoader typetext/javascript>!function(e,t,n){function a(){var et.getElementsByTagName(script)0,nt.createElement(script);n.typetext/javascript,n.async!0,n.srchttps://beacon-v2.helpscout.net,e.parentNode.insertBefore(n,e)}if(e.Beaconnfunction(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue,completet.readyState)return a();e.attachEvent?e.attachEvent(onload,a):e.addEventListener(load,a,!1)}(window,document,window.Beacon||function(){});/script>script typetext/javascript>window.Beacon(init, 45fff7de-7f88-44dc-89fb-4ef0534f908f)/script>script typetext/javascript>    function hashChanged() {        var hash  window.location.hash.substring(1);         if (hash  contact) {            window.Beacon(open)        }    }    if (window.location.hash) {        hashChanged()    }    window.onhashchange  function () {        hashChanged()    }    window.addEventListener(hashchange, hashChanged, false);/script>                    script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js>/script>script>// keep iOS links from opening safariif((standalone in window.navigator) && window.navigator.standalone){// If you want to prevent remote links in standalone web apps opening Mobile Safari, change remotes to truevar noddy, remotes  false;document.addEventListener(click, function(event) {noddy  event.target;while(noddy.nodeName ! 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Subdomains

Date	Domain	IP
audience-production-api.waverlylabs.com	2025-06-21	54.82.150.18
support.waverlylabs.com	2025-09-12	52.201.90.218
www.waverlylabs.com	2024-12-20	52.42.122.102

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