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2021-09-27
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HTTP/1.1 200 OKDate: Thu, 26 Jun 2025 05:35:25 GMTContent-Type: text/html; charsetUTF-8Transfer-Encoding: chunkedConnection: keep-aliveServer: ApacheCache-Control: no-cache, privateSet-Cookie: XSRF-TOKENeyJpdiI6Inp5d3BTNmpnZldsbjF4RU1QTVhJMEE9PSIsInZhbHVlIjoiQlNDdlZtMTY2Z1FlaitnVTZuWCtIcCtTMzRWME01ZTBcL2x3YVRROHBSXC9zOW8xTHJiY29Tem9jckRXYkEzYWRFIiwibWFjIjoiYjA0NmM5OTM4OTljOWY4Mzg1OTBjOWQ0OGNlNjE1OWFkOTE2OTNiMzg4OGY4NTY5OTdjYzc0MjBiY2NkOGMwZiJ9; expiresThu, 26-Jun-2025 07:35:25 GMT; Max-Age7200; path/Set-Cookie: laravel_sessioneyJpdiI6ImQwSG1ORFo0M3VxbXl0MElYU3VtZXc9PSIsInZhbHVlIjoiUlFpT0lFMUtpelwvV3ZENjdyUXZaWElVUWVOd2s1XC9naW9ZK0Y0NEhGMFBJd3dudG92MzM5WW04aDF0dHY0bHR0IiwibWFjIjoiYmNlZDlkNDEwMjczYTU4NjcwZTRjYzQ4YzNlZDUyYzNkOTJlMWI4NTJhNzQ0ZTRlMTA3YzM2YTg0ZjA4YjgyNSJ9; expiresThu, 26-Jun-2025 07:35:25 GMT; Max-Age7200; path/; httponly !DOCTYPE html>html>head>!-- Global site tag (gtag.js) - Google Analytics -->script async srchttps://www.googletagmanager.com/gtag/js?idUA-151657295-4>/script>script> window.dataLayer window.dataLayer || ; function gtag(){dataLayer.push(arguments);} gtag(js, new Date()); gtag(config, UA-151657295-4);/script> title>UltraFX10 - Self-Help Portal/title> link hrefhttps://fonts.googleapis.com/css?familyRoboto:100,300,400,500,700,900|Material+Icons relstylesheet> link hrefhttps://cdn.jsdelivr.net/npm/@mdi/font@3.x/css/materialdesignicons.min.css relstylesheet> link hrefhttps://cdnjs.cloudflare.com/ajax/libs/vuetify/1.5.16/vuetify.min.css relstylesheet> link hrefhttps://use.fontawesome.com/releases/v5.0.13/css/all.css relstylesheet> !-- link hrefhttps://cdn.jsdelivr.net/npm/vuetify@2.x/dist/vuetify.min.css relstylesheet> --> meta nameviewport contentwidthdevice-width, initial-scale1, maximum-scale1, user-scalableno, minimal-ui> script> window.Laravel {csrfToken:rrnZSCPiUy9RB1q3VxihBPycE1IuCW0YNzRsby0a}/script>style typetext/css>v-cloak { display: none; }@font-face { font-family: futura_bk_btbook; src: url(https://cdn.truegcloud.com/getarcticblast/webfonts/futura_book_font-webfont.woff2) format(woff2), url(https://cdn.truegcloud.com/getarcticblast/webfonts/futura_book_font-webfont.woff) format(woff); font-weight: normal; font-style: normal;}body{ letter-spacing: .0625em;}/style>style typetext/css> v-cloak { display: none; } .content-bg-color { background-color: #fff; } .application--wrap { background-color: #fff; } .orderRow { cursor: pointer; } .cursorPointer { cursor: pointer; } .header { margin-bottom: 20px; padding-top: 12px; padding-bottom: 12px; } .v-footer { margin-top: 20px; } .package_arrival_table_wrap { width: 100%; overflow-x: scroll; } .package_arrival_table { width: 100%; min-width: 450px; border-collapse: collapse; } .package_arrival_table tr td, .package_arrival_table tr th { padding: 5px 0; border-bottom: solid 1px #ccc; } @media (min-width:960px) { .header p { text-align: right; } } @media (max-width:960px) { .header p { text-align: center; } .header .v-toolbar__content { height: auto !important; } .header .v-responsive.v-image { margin: 0 auto; } }/style>/head>body> div idapp v-cloak> template> v-app> v-content> template> v-toolbar dark :colorbrand_color style classheader mb-2 elevation-3> v-layout row wrap align-center> v-flex xs12 sm12 md6 lg6 xl6> v-img height64px contain positionleft center srchttps://cdn.truegcloud.com/ultrafx10x/ufx10logo.png>/v-img> /v-flex> v-flex xs12 sm12 md6 lg6 xl6> p classsubheading :classbrand_text_color stylemargin-bottom: 0;>Naturalis Labs Pte Ltdbr>3242 NE 3rd Avenue #1033br>Camas WA 98607/p> /v-flex> /v-layout> !-- v-spacer>/v-spacer> --> /v-toolbar>/template> v-container fluid py-0 px-0 classcontent-bg-color> v-container py-0 px-0> v-layout justify-center> v-flex xs12 classcontent-bg-color> v-card flat classelevation-0 colorrgba(255, 255, 255, 0)> v-card-text> v-layout justify-center row wrap> v-flex align-self-center xs12 mb-2> v-layout justify-center> v-flex xs12 sm8 md6 text-xs-center> span classheadline grey--text text--darken-2 font-weight-light>Customer Self-Help Portal/span> /v-flex> /v-layout> v-layout justify-center> v-flex xs12 sm8 mt-4 justify-center> v-fade-transition hide-on-leave> v-card max-width1109px flat v-showselection 0 && step 1> v-layout row wrap classjustify-space-between> v-flex xs12 md10 offset-md1 offset-lg2 lg8 xl6 offset-xl3> v-card> v-list subheader classpa-0> v-subheader classfont-weight-regular> What would you like to do? /v-subheader> v-divider>/v-divider> v-list-tile @clickselection 1; step 2; > v-list-tile-action> v-icon>shopping_cart/v-icon> /v-list-tile-action> v-list-tile-content classgrey--text text--darken-2 > Check my order status /v-list-tile-content> /v-list-tile> v-divider>/v-divider> v-list-tile @clickselection 2; step 2; > v-list-tile-action> v-icon>undo/v-icon> /v-list-tile-action> v-list-tile-content classgrey--text text--darken-2 > Return and refund my order /v-list-tile-content> /v-list-tile> v-divider>/v-divider> v-list-tile @clickopenTicketUrl > v-list-tile-action> v-icon>chat_bubble_outline/v-icon> /v-list-tile-action> v-list-tile-content classgrey--text text--darken-2 > Submit Support Ticket /v-list-tile-content> /v-list-tile> /v-list> /v-card>/v-flex> /v-layout> /v-card> /v-fade-transition> v-fade-transition hide-on-leave> v-card flat v-show(selection 1 || selection 2) && step 2> v-layout justify-center row wrap > v-flex xs6 classfont-weight-light > a href# @click.preventselection 0; step 1;> < Back /a> /v-flex> v-flex xs6 classfont-weight-light text-xs-right > a v-iforders.length > 0 href# @click.preventstep 3> Forward > /a> /v-flex> v-flex xs12> !-- For Check Order Status selection. --> v-layout row wrap v-showselection 1> v-flex xs12 lg10 offset-lg1 xl6 offset-xl3 classtitle font-weight-regular text-xs-center mt-3> Check My Order Status /v-flex> v-flex xs12 mt-3 text-xs-left > p classtext-xs-center subheading>Thank you so much for using our products!/p> p classtext-xs-center>To find your order, enter your First Name and Order # below, then click Find My Order./p> /v-flex> /v-layout> !-- END Check Order Status selection. --> !-- For Return My Item selection. --> v-layout row wrap v-showselection 2> v-flex xs12 classtitle font-weight-regular text-xs-center mt-3> Return My Order /v-flex> v-flex xs12 lg10 offset-lg1 my-3 xl6 offset-xl3 text-xs-left> p classtext-xs-center subheading>Were so sorry you did not like your order!/p> p class>Rest assured that we promised a 365-day money-back guarantee and we will honor it./p> !--p>Simply follow the steps below to get your order return processed./p>--> !--p classsubheading text-xs-center>Instructions/p>--> p class>First, we need to find your order./p> p class>Enter your First Name and Order #, then click Find My Order. /p> /v-flex> /v-layout> !-- END Return My Item selection. --> /v-flex> v-flex xs12 lg6 xl4> v-form> v-text-field maxlength140 prepend-icon placeholder namefirst_name hinte.g. Laura labelFirst Name typetext :errorerrorsfirst_name ! undefined :error-messages(errorsfirst_name ! undefined)?errorsfirst_name0: v-modelfirst_name v-on:keyup.enterfindOrder > /v-text-field> v-text-field classmt-1 maxlength17 placeholder nameorder_number hinte.g. 61159991X36446712 labelOrder # typetext :errorerrorstxn_id ! undefined :error-messages(errorstxn_id ! undefined)?errorstxn_id0: v-modeltxn_id v-on:keyup.enterfindOrder > span slotlabel> Order # /span> !-- span slotappend> v-hover> v-icon slot-scope{ hover } :color(hover)?blue darken-2:blue @click.preventwhereDoIFindThisModal true >help/v-icon> /v-hover> /span> --> /v-text-field> template> v-layout row justify-center> v-dialog scrollable transitiondialog-transition v-modelhowToFindOrderDialog width90% max-width750px> template v-slot:activator{ on }> p classtext-xs-left mt-1 v-onon>v-icon small>help/v-icon> a href#>Where can I find my order #?/a>/p> /template> v-card> v-card-title class lighten-3> v-layout align-center row wrap> v-flex xs12 pb-3 classtext-xs-right> v-icon colorblue darken-3 @clickhowToFindOrderDialog false>close/v-icon> /v-flex> v-flex xs12> h3 classheadline font-weight-light text-xl-center text-lg-center text-md-center text-sm-center text-xs-center>How to Find Your Order #/h3> /v-flex> /v-layout> /v-card-title> v-card-text> ol> li classsubheading mb-3> You should have an email from when you made your purchase with the title Your Order XXXXXXXXX. v-img src//cdn.truegcloud.com/grsultra/email-templates/order_email_title_screenshot_1.png>/v-img> /li> li classsubheading mb-3> Inside the email, you will see your order number. It looks like this: v-img src//cdn.truegcloud.com/grsultra/email-templates/order_number_screenshot_1.png>/v-img> /li> /ol> /v-card-text> v-card-actions classtext-xl-center text-lg-center text-md-center text-sm-center text-xs-center> v-layout align-center row wrap> v-flex xs12 pt-2 pb-2> v-btn color#005b99 @clickhowToFindOrderDialog false>Close/v-btn> /v-flex> /v-layout> /v-card-actions> /v-card> /v-dialog> /v-layout> /template> /v-form> /v-flex> v-flex xs12 text-xs-center mt-2> v-btn classwhite--text :loadingfindingOrder :disabledfindingOrder color#005b99 @clickfindOrder>Find My Order/v-btn> v-btn classwhite--text color#939496 href# @click.preventselection 0; step 1;> Back to main /v-btn> /v-flex> v-flex xs12 text-xs-center mt-2 v-iffindingOrder> span classgreen--text text--darken-1>Please wait while we find your order.../span> /v-flex> v-flex xs12 text-xs-center mt-2 v-iferror_msg> p>span classred--text text--darken-1>{{error_msg}}/span>/p> p v-iferror_msg.indexOf(matching details found) classred--text text--darken-1>If you cant find your order, please contact us at 1-775-473-1358 or email us at support@ultrafx10x.com for assistance./p> /v-flex> /v-layout> /v-card>/v-fade-transition>v-fade-transition hide-on-leave> v-card flat v-showselection 1 && step 3> v-layout justify-center row wrap > v-flex xs12 classfont-weight-light > a href# @click.preventstep 2> < Back /a> /v-flex> v-flex xs12> v-layout row wrap> v-flex xs12 classtitle font-weight-regular text-xs-center mt-3> span v-iforders.length 2> We found your order! /span> span v-else> We found {{orders.length}} order{{(orders.length > 1)?s:}}! /span> /v-flex> v-flex xs12 md10 offset-md1 lg8 offset-lg2 xl6 offset-xl3> v-card classmt-3> v-list subheader three-line > v-subheader>Your Order{{(orders.length > 1)?s:}}/v-subheader> v-divider>/v-divider> v-list-tile v-for(order, index) in orders> v-list-tile-action classheadline pl-2> span>{{index + 1}}./span> /v-list-tile-action> v-list-tile-content> v-list-tile-title>#{{order.id}}/v-list-tile-title> v-list-tile-sub-title>{{getOrderTotalQuantity(index)}} item{{(getOrderTotalQuantity(index)>1)?s:}} - span classgreen--text v-iforder.status ! refunded && order.status ! processing_return>${{order.gross}}/span>span classred--text v-iforder.status refunded>Refunded/span>span classyellow--text text--darken-4 v-else-iforder.status processing_return>Processing Return/span>span classgreen--text v-else-iforder.status shipped> - Shipped/span>/v-list-tile-sub-title> v-list-tile-sub-title>a href# @click.preventshowOrderDetails(index)>View Details/a>/v-list-tile-sub-title> /v-list-tile-content> /v-list-tile> /v-list-tile> /v-list> /v-card> v-flex> /v-layout> /v-flex> v-flex xs12 text-xs-center mt-3> p classtext-xs-center subheading font-weight-medium> v-btn color#005b99 classwhite--text @click.preventstep - 1;>Go Back/v-btn> /p> /v-flex> /v-layout> /v-card>/v-fade-transition>v-fade-transition hide-on-leave> v-card flat v-showselection 2 && step 3> v-layout justify-center row wrap > v-flex xs12 classfont-weight-light > a href# @click.preventstep 2> < Back /a> /v-flex> v-flex xs12> v-layout row wrap> v-flex xs12 classtitle font-weight-regular text-xs-center mt-3> span v-iforders.length 2> We found your order! /span> span v-else> We found {{orders.length}} order{{(orders.length > 1)?s:}}! /span> /v-flex> v-flex xs12 mt-3 text-xs-center> p classtext-xs-center subheading v-ifreturnableOrdersCount > 0>Select the orders you would like to return./p> !-- p classtext-xs-center subheading red--text text--darken-1 v-else>It seems all your orders have already been returned or refunded./p> p classtext-xs-center subheading v-ifreturnableOrdersCount 1>We hope you try our products again sometime!/p> --> p classtext-xs-center subheading red--text text--darken-1 v-ifreturnableOrdersCount 1 && orders.length refundedOrdersCount>It seems all your orders have already been returned or refunded./p> p classtext-xs-center subheading v-ifreturnableOrdersCount 1 && orders.length refundedOrdersCount>We hope you try our products again sometime!/p> /v-flex> v-flex xs12 md10 offset-md1 lg8 offset-lg2 xl6 offset-xl3 text-xs-left> v-card> v-list subheader three-line > v-subheader>Your Order{{(orders.length > 1)?s:}}/v-subheader> v-divider>/v-divider> v-list-tile v-for(order, index) in orders> v-list-tile-action> v-checkbox v-modelselectedReturnOrders :valueorder.id v-if!(order.status refunded || order.status processing_return || order.status processing)>/v-checkbox> v-icon colorgrey v-else>close/v-icon> /v-list-tile-action> v-list-tile-content> v-list-tile-title>#{{order.id}}/v-list-tile-title> v-list-tile-sub-title>{{getOrderTotalQuantity(index)}} item{{(getOrderTotalQuantity(index)>1)?s:}} - span classgreen--text v-iforder.status ! refunded && order.status ! processing_return>${{order.gross}}/span>span classred--text v-iforder.status refunded>Refunded/span>span classyellow--text text--darken-4 v-iforder.status processing_return>Processing Return/span>/v-list-tile-sub-title> v-list-tile-sub-title>a href# @click.preventshowOrderDetails(index)>View Details/a>/v-list-tile-sub-title> /v-list-tile-content> /v-list-tile> /v-list-tile> /v-list> /v-card> /v-flex> /v-layout> /v-flex> v-flex xs12 md10 lg8 xl12 text-xs-center mt-4 v-ifordersHasReturnsProcessing> a href# classsubheading @click.preventstep 4>p>Click Here to See Your Return Instructions/p>/a> /v-flex> v-flex xs12 md10 lg8 xl6 text-xs-left mt-4 v-ifreturnableOrdersCount > 0> p classsubheading font-weight-medium text-lg-center>What is the reason you are returning this item?/p> v-radio-group :errorerrorsreason ! undefined :error-messages(errorsreason ! undefined && reason ! Other reason)?errorsreason0: @changefocusOtherReasonField v-modelreason :mandatoryfalse> v-radio v-forreason in return_reasons :labelreason :valuereason> template v-slot:label> span classblack--text>{{reason}}/span> /template> /v-radio> /v-radio-group> v-text-field v-ifreason Other reason :errorerrorsreason ! undefined :error-messages(errorsreason ! undefined)?errorsreason0: refotherReasonField v-modelother_reason labelType your reason here.> /v-text-field> /v-flex> v-flex xs12 text-xs-center mt-3> p classmb-0 text-xs-center subheading font-weight-medium v-ifreturnableOrdersCount > 0>Are you sure you want to return your order?/p> p classmt-3>v-btn v-ifreturnableOrdersCount > 0 :loadingconfirmReturnProcessing :disabledselectedReturnOrders.length 0 || confirmReturnProcessing color#005b99 classtext-none white--text @clickconfirmReturn v-text(selectedReturnOrders.length 0)?Select at least 1 order:Yes, Process My Request>/v-btn>/p> p classtext-xs-center subheading font-weight-medium v-ifreturnableOrdersCount 1>v-btn color#005b99 @click.preventstep - 1; classwhite--text>Go Back/v-btn>/p> /v-flex> v-flex xs12 text-xs-center mt-0 v-ifconfirmReturnProcessing> span classgreen--text text--darken-1>Processing your request.../span> /v-flex> /v-layout> /v-card>/v-fade-transition>v-fade-transition hide-on-leave> v-card flat v-showselection 2 && step 4> v-layout justify-center row wrap > v-flex xs12 classfont-weight-light > a href# @click.preventstep 2> < Back /a> /v-flex> v-flex xs12> v-layout row wrap> v-flex xs12 classtitle font-weight-regular text-xs-center mt-3> span> Thank you. Your return is being processed. /span> /v-flex> v-flex xs12 mt-3 text-xs-center> p classtext-xs-center subheading>Here are the orders that you have specified:/p> /v-flex> v-flex xs12 md10 offset-md1 lg8 offset-lg2 xl6 offset-xl3 text-xs-left> v-card> v-list subheader three-line > v-subheader>Returned Orders/v-subheader> v-divider>/v-divider> v-list-tile v-for(order, index) in orders v-iforder.status processing_return> v-list-tile-content> v-list-tile-title>#{{order.id}}/v-list-tile-title> v-list-tile-sub-title>{{getOrderTotalQuantity(index)}} item{{(getOrderTotalQuantity(index)>1)?s:}} - span classyellow--text text--darken-4 v-iforder.status processing_return>Processing Return/span>/v-list-tile-sub-title> v-list-tile-sub-title>a href# @click.preventshowOrderDetails(index)>View Details/a>/v-list-tile-sub-title> /v-list-tile-content> /v-list-tile> /v-list-tile> /v-list> /v-card> /v-flex> /v-layout> /v-flex> v-flex xs12 lg10 offset-lg1 my-3 xl10 offset-xl1 text-xs-left> !--p>Simply follow the steps below to get your order return processed./p>--> p classsubheading text-xs-center font-weight-medium>Return Instructions/p> p class>Were so sorry that our product did not work for you./p> p>To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address: /p> p> strong>UltraFX10 Returns Centre/strong>br> c/o SISK Fulfillment Service /p> p> 1900 Industrial Park Roadbr> PO Box 463br> Federalsburg, MD 21632 /p> p> Please also include your Name and Order ID# on a blank piece of paper and place them in the package./p> p>Once you have drop off the returns at the post office/courier of your choice, please contact us via email strong styleword-break: break-word;>support@ultrafx10x.com/strong> or call our hotline strong styleword-break: break-word;>1-775-473-1358/strong> to inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible./p> p class>We acknowledge your request and our order support team will reach out to you within the next 48 hours via email or phone./p> /v-flex> v-flex xs12 text-xs-center mt-3> p classtext-xs-center subheading font-weight-medium>v-btn color#005b99 @click.preventstep 1; selection 0;>Go Back/v-btn>/p> /v-flex> /v-layout> /v-card>/v-fade-transition> /v-flex> /v-layout> !-- v-layout v-showselection 1 justify-center row wrap> v-flex xs12 sm8 md6> v-form> v-text-field maxlength17 prepend-iconlocal_grocery_store placeholder namelogin hinte.g. 61159991X36446712 labelOrder # typetext persistent-hint> span slotlabel> Order # /span> span slotappend> v-hover> v-icon slot-scope{ hover } :color(hover)?blue darken-2:blue @click.preventwhereDoIFindThisModal true >help/v-icon> /v-hover> /span> /v-text-field> /v-form> /v-flex> v-flex xs12 text-xs-center mt-2> v-btn colorprimary>Find My Order/v-btn> /v-flex> /v-layout> --> /v-flex> /v-layout> /v-card-text> /v-card> /v-flex> /v-layout> /v-container> v-container fluid py-0 px-0 classcontent-bg-color> v-container py-0 stylemax-width: 1212px;> v-layout justify-center> v-flex xs12 sm12 md12 classcontent-bg-color> v-card flat classelevation-0 colorrgba(255, 255, 255, 0)> v-card-text> v-layout justify-center row wrap> v-flex xs12 mt-4> v-divider>/v-divider>/v-flex>v-flex xs12 mt-4 classtext-xs-center> span classheadline font-weight-light text--darken-2 grey--text>Frequently Asked Questions (FAQ)/span>/v-flex>v-flex xs12 lg9 mt-3> v-expansion-panel v-modelpanel > v-expansion-panel-content > template v-slot:header> div>What is your return policy?/div> /template> v-card> v-card-text> p classtext-xs-center>img src//cdn.truegcloud.com/grsultra/MBG-SEAL.png>/img>/p> p>We are so sure of the effectiveness of our product that we are willing to put the entire risk on us. Our industry best 365 Days Money Back Guarantee states that either you’re 100% satisfied or your money back. You can place your order safely and knowing that absolutely nothing can go wrong./p> p>Give our product a try and see the difference it would bring to your life. If at any time you are not happy with the results, just send back your empty bottles within a year of your purchase and get 100% of your purchase price back. No questions asked./p> p>We pride ourselves in our product & service and want you to be absolutely satisfied./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>How do I know if my order is confirmed?/div> /template> v-card> v-card-text> p>PayPal will send a notification to the registered email address right after the successful purchase of our product. The additional email notification from us serves as a confirmation that we have received your order. Sent to you by our digital pigeons!/p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>After I place the order, what happens next?/div> /template> v-card> v-card-text> p>You will be receiving two notifications to the registered email address, from both PayPal and us. Don’t be alarmed! This only serves as a confirmation that we have received your order./p> p>Once the order is confirmed, it will be processed within 24 to 48 hours by our warehouse. Our helpful elves over at the warehouse will help to sort out the packages and allocate the order(s) to the respective courier service, according to where you live./p> p>We will work our magic by ensuring that all goes well and that your package will safely make their way out of our warehouse. You can expect to receive a shipping confirmation email, complete with the tracking number once your order is in the hands of our respective courier service provider./p> p>Once your order has been shipped, you can expect to receive your package within 5 to 7 business days for orders within the US and 10 to 14 business days for international orders./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>When can I receive the tracking number of my order?/div> /template> v-card> v-card-text> p>Fret not, once your order has shipped, you will receive a shipping confirmation email, complete with the tracking number. With this tracking number, you can monitor the delivery progress of your order right up till delivery. That way, you can put your worries away./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>When can I expect my package to arrive?/div> /template> v-card> v-card-text> div classpackage_arrival_table_wrap> table classpackage_arrival_table> thead> tr> th classtext-left>Type/th> th classtext-left>Shipping Carriers/th> th classtext-left>Delivery Timeframe/th> /tr> /thead> tbody> tr> td>US Delivery/td> td>DHL, USPS/td> td>5 to 7 business days*/td> /tr> tr> td>International Delivery/td> td>Access Worldwide/td> td>10 to 14 business days*/td> /tr> /tbody> /table> /div> br> p>em>strong>small>*Please be informed that business days do not include weekends or holiday./small>/strong>/em>/p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>Do I have to pay customs charges for my order?/div> /template> v-card> v-card-text> p>Whoops! Unfortunately, we are unable to advise what customs duties & taxes may be applied to international shipments. Any customs duties & taxes are applied at the discretion of your local customs office. All customs duties & taxes be payable by the customer and we are sorry that this is beyond our control. /p> p>For more accurate information, we like to suggest for you to get in touch with your local customs office to avoid the surprises of getting any unexpected duties & taxes./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>Where can I track my order?/div> /template> v-card> v-card-text> p>You can track your order by entering your tracking number at:/p> p>a hrefhttps://webtrack.dhlglobalmail.com target_blank>https://webtrack.dhlglobalmail.com//a> (US orders)/p> p>a hrefhttps://www.usps.com/ target_blank>https://www.usps.com//a>/p> p>a hrefhttp://www.accessworldwide.net/ target_blank>http://www.accessworldwide.net//a> (International orders)/p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>I havent received my order yet. What should I do?/div> /template> v-card> v-card-text> p>Please contact us via our hotline strong styleword-break: break-word;>1-775-473-1358/strong> or email: strong styleword-break: break-word;>support@ultrafx10x.com/strong> to inform us. Our team will fix this for you right away!/p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>Can I exchange my product to a different product?/div> /template> v-card> v-card-text> p>Unfortunately, exchanges to a different product is strictly not allowed. We do recommend for you to return your original item for a refund and place a new order for the different product./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>What if my purchase is faulty/defective/incorrect?/div> /template> v-card> v-card-text> p>We’ve worked so hard to ensure that this doesn’t happen to you! However, if it does, were really sorry to hear about that. Please reach our friendly representatives via our hotline strong styleword-break: break-word;>1-775-473-1358/strong> or email: strong styleword-break: break-word;>support@ultrafx10x.com/strong> with your order number and product name of the item you were supposed to receive, including any further details. We will take it from there and do our best to resolve this for you./p> /v-card-text> /v-card> /v-expansion-panel-content> v-expansion-panel-content> template v-slot:header> div>What is the return process?/div> /template> v-card> v-card-text> p>If you change your mind about your order(s), you may be eligible to return the item for a refund. However, there are a few important things to keep in mind when returning a product(s)./p> p>For eligible products, you have up to 365 calendar days from the time you place your order(s) to initiate a return. You can return the bottles, whether they are used, unused or empty, back to us. The postage fees for the returns are to be borne by customers./p> p>Please follow the steps for the returns./p> p>Return your order(s) back to us the return address:/p> p> strong>UltraFX10 Returns Centrebr> c/o SISK Fulfillment Service/strong> /p> p> strong> 1900 Industrial Park Roadbr> PO Box 463br> Federalsburg, MD 21632 /strong> /p> ul> li> Kindly include your Name and Order ID: XXXXXXXXXXXXXXX on a blank piece of paper and place them in the package. /li> li> Drop off your returns at the post office/courier of your choice. /li> li> Contact us to provide a picture or screenshot of the postage receipt and/or the returns tracking number. This is done so that we can monitor your returns and ensure you get your refunds in the shortest time possible. /li> /ul> /v-card-text> /v-card> /v-expansion-panel-content> !-- v-expansion-panel-content > template v-slot:header> div>How do I return a product?/div> /template> v-card> v-card-text> p>To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address: /p> p> 10701 Abercorn St. br> Unit 61553 br> Savannah, GA 31420 br> /p> p> Please also include your Name and Order ID# on a blank piece of paper and place them in the package./p> /v-card-text> /v-card> /v-expansion-panel-content> --> v-expansion-panel-content > template v-slot:header> div>When will I receive my refund?/div> /template> v-card> v-card-text> p>Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records./p> ul> li> After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return. /li> li> If youre receiving a refund after we have received your item, it may take an additional 10-14 business days for your bank/card issuer to disburse the funds back into your account. /li> /ul> /v-card-text> /v-card> /v-expansion-panel-content> /v-expansion-panel>/v-flex> /v-layout> /v-card-text> /v-card> /v-flex> /v-layout> /v-container> /v-container> template> v-layout row justify-center> v-dialog v-modelshowOrderDetailsModal max-width600px classma-0> v-card v-ifshowOrderDetailsOrderIndex ! false> v-card-title class grey lighten-3> v-layout align-center row wrap> v-flex xs9> span classheadline font-weight-light>Order Details/span> /v-flex> v-flex xs3 classtext-xs-right> v-icon colorblue darken-3 @clickshowOrderDetailsModal false>close/v-icon> /v-flex> /v-layout> /v-card-title> v-card-text> v-container classpa-2> v-layout wrap> v-flex xs12 md6 classsubheading> span classfont-weight-medium>Order ID:/span> #{{ordersshowOrderDetailsOrderIndex.id}} /v-flex> v-flex xs12 md6 classsubheading text-md-right> span classfont-weight-medium>Date:/span> {{luxon.DateTime.fromSQL(ordersshowOrderDetailsOrderIndex.date, {zone:UTC}).toLocal().toLocaleString(luxon.DateTime.DATETIME_MED)}} /v-flex> v-flex xs12 classsubheading> span classfont-weight-medium>Status:/span> span v-ifordersshowOrderDetailsOrderIndex.status shipped classgreen--text text--darken-2>Shipped/span> span v-ifordersshowOrderDetailsOrderIndex.status processing classyellow--text text--darken-4>Processing/span> span v-ifordersshowOrderDetailsOrderIndex.status refunded classred--text text--darken-2>Refunded/span> span v-ifordersshowOrderDetailsOrderIndex.status processing_return classyellow--text text--darken-4>Processing Return/span> /v-flex> v-flex xs12 mt-3> v-card elevation1> v-list subheader two-line classpb-0> v-subheader classgrey lighten-4>Items/v-subheader> v-list-tile v-foritem in ordersshowOrderDetailsOrderIndex.items> v-list-tile-action> v-img contain max-width55px max-height55px v-ifitem.image_url max-width100% :srcitem.image_url>/v-img> /v-list-tile-action> v-list-tile-content> v-list-tile-title>{{item.item}}/v-list-tile-title> v-list-tile-sub-title>Quantity: {{item.quantity}}/v-list-tile-sub-title> /v-list-tile-content> /v-list-tile> v-divider>/v-divider> v-list-tile> v-list-tile-content> v-list-tile-title classtext-xs-right>span classfont-weight-medium>Total:/span> ${{ordersshowOrderDetailsOrderIndex.gross}}/v-list-tile-title> v-list-tile-sub-title>/v-list-tile-sub-title> /v-list-tile-content> /v-list-tile> /v-list> /v-card> /v-flex> v-flex xs12 mt-3 v-ifordersshowOrderDetailsOrderIndex.shipment ! undefined> v-card elevation1> v-card-title classgrey lighten-4 grey--text text--darken-1> v-icon classmr-1 size18>local_shipping/v-icon> Track Shipment /v-card-title> v-card-text> v-container classpa-0> v-layout wrap> v-flex xs12 classsubheading> span classfont-weight-medium>Carrier:/span> {{ordersshowOrderDetailsOrderIndex.shipment.carrier}} /v-flex> v-flex xs12 classsubheading> span classfont-weight-medium>Method:/span> {{ordersshowOrderDetailsOrderIndex.shipment.method}} /v-flex> v-flex xs12 classsubheading> span classfont-weight-medium>Tracking Number:/span> a :hrefordersshowOrderDetailsOrderIndex.shipment.tracking_link target_blank>{{ordersshowOrderDetailsOrderIndex.shipment.tracking_number}}/a> /v-flex> v-flex xs12 classsubheading> span classfont-weight-medium>Tracking Link:/span> a :hrefordersshowOrderDetailsOrderIndex.shipment.tracking_link target_blank>Click Here/a> /v-flex> /v-layout> /v-container> /v-card-text> /v-card> /v-flex> v-flex xs12 mt-3 classtext-xs-center> v-btn color#005b99 dark @clickshowOrderDetailsModal false>Close/v-btn> /v-flex> /v-layout> /v-container> /v-card-text> /v-card> /v-dialog> /v-layout> /template> template> v-footer dark classelevation-4 heightauto :colorbrand_color > v-layout justify-center row wrap > v-flex lighten-2 py-3 text-xs-center xs12 :classbrand_text_color > © 2019 UltraFX10 /v-flex> /v-layout> /v-footer>/template> /v-content> /v-app> /template> /div> script srchttps://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.17.11/lodash.min.js>/script> script srchttps://cdnjs.cloudflare.com/ajax/libs/axios/0.16.2/axios.min.js>/script> script srchttps://cdnjs.cloudflare.com/ajax/libs/accounting.js/0.4.1/accounting.min.js>/script> script srchttps://cdn.jsdelivr.net/npm/luxon@1.3.3/build/global/luxon.min.js>/script> script srchttps://cdn.jsdelivr.net/npm/vue/dist/vue.js>/script> !-- script srchttps://cdn.jsdelivr.net/npm/vue@2.x/dist/vue.js>/script> --> script srchttps://cdnjs.cloudflare.com/ajax/libs/vuetify/1.5.16/vuetify.js>/script> !-- script srchttps://cdn.jsdelivr.net/npm/vuetify@2.x/dist/vuetify.js>/script> --> script srchttps://support.ultrafx10x.com/js/jquery.min.js>/script> script srchttps://support.ultrafx10x.com/js/skeleton.min.js>/script> script srchttps://support.ultrafx10x.com/js/navbar-shrink.js>/script> script srchttps://support.ultrafx10x.com/js/uob-main.js>/script> script typetext/javascript> var bodyCitations document.getElementsByClassName(bodyCit); var counter 1; for (var key in bodyCitations){ bodyCitationskey.innerHTML counter++; } var footerCitations document.getElementsByClassName(footerCit); var counter 1; for (var key in footerCitations){ footerCitationskey.innerHTML counter++; } /script> script srchttps://support.ultrafx10x.com/js/tabs-faq.js>/script> script srchttps://support.ultrafx10x.com/js/accordion-faq.js>/script> script typetext/javascript> $(document).ready(function() { //Vertical Tab $(#tab).easyResponsiveTabs({ type: vertical, //Types: default, vertical, accordion width: auto, //auto or any width like 600px fit: true, // 100% fit in a container closed: accordion, // Start closed if in accordion view tabidentify: hor_1, // The tab groups identifier activate: function(event) { // Callback function if tab is switched var $tab $(this); var $info $(#nested-tabInfo2); var $name $(span, $info); $name.text($tab.text()); $info.show(); } }); }); /script> script typetext/javascript> jQuery(document).ready(function($) { $(.accordion_example1).smk_Accordion({ showIcon: true, //boolean animation: true, //boolean closeAble: true, //boolean slideSpeed: 200 //integer, miliseconds }); }); /script> script> var app new Vue({ el: #app, data: { prodAddress: Vivaslim, Glucose Shield, Consti-Slim, Cholibrium, Levitox, Others, prodValue: , toggleAddress: false, toggleAddress2: false, drawer_2: null, expansion_panel: 0, menu_expansion_panel: 0, breadcrumbs: { text: Home, disabled: false, href: /index.php, }, { text: How can we help you, disabled: true, href: /support.php, }, , valid: true, sender_name: , nameRules: v > !!v || Name is required, v > /^A-Za-z .-+$/.test(v) || Please provide a valid name , sender_email: , emailRules: v > !!v || E-mail is required, v > /^A-Za-z0-9._%-+@A-Za-z0-9.-+\.A-Za-z{2,4}$/.test(v) || Please provide a valid E-mail , sender_phone: , sender_message: , messageRules: v > !!v || Message is required, v > (v && v.length > 10) || Message must be greater than 10 characters , submittingContactForm: false, contactFormError: false, contactFormSuccess: false, snackbarTimeout: 6000, howToFindOrderDialog: false, dialog: false, toolbarColor: rgba(255, 255, 255, 0), panel: 0, brand_color: #e5e2d2, brand_text_color: white--text, drawer: true, whereDoIFindThisModal: false, selection: 0, errors: {}, error_msg: , first_name: , txn_id: , orders: , findingOrder: false, findOrderStartTime: false, pendingFindOrderRequestData: false, step: 1, refundedOrdersCount: 0, selectedReturnOrders: , confirmReturnProcessing: false, returnableOrdersCount: 0, confirmReturnStartTime: false, pendingConfirmReturnRequestData: false, showOrderDetailsOrderIndex: false, showOrderDetailsModal: false, luxon: luxon, reason: , other_reason: , return_reasons: I did not receive my item(s)., I dont want my item(s)., The items are not as described., I ordered too many., I have a duplicate order., I did not order this product., I just want a cancellation and refund., Other reason , tab_1: true, tab_2: false, tab_3: false, }, computed: { ordersHasReturnsProcessing: function() { var hasReturnsProcessing false; this.refundedOrdersCount 0; for (var key in this.orders) { if (this.orderskey.status processing_return){ hasReturnsProcessing true; } if (this.orderskey.status refunded){ console.log(this.orderskey.status); this.refundedOrdersCount + 1; } } return hasReturnsProcessing; } }, watch: { }, methods: { selectedProduct(val) { if(val ! Others){ this.toggleAddress2 false; this.toggleAddress true; }else { this.toggleAddress2 true; this.toggleAddress false; } }, validate() { return this.$refs.form.validate(); }, focusOnOrderName: function() { this.$refs.order_status_name.focus(); }, focusOnOrderNumber: function() { this.$refs.order_status_number.focus(); }, scrollCallback: function(e) { var topOffset window.pageYOffset || document.documentElement.scrollTop; if (topOffset > 45) { this.toolbarColor rgba(255, 255, 255, 0.9); return; } this.toolbarColor rgba(255, 255, 255, 0); return; }, changeTab: function($event) { var app this; switch ($event.target.id) { case btn_1: $event.target.className + resp_tab_active; app.tab_1 true; app.tab_2 false; app.tab_3 false; break; case btn_2: app.tab_1 false; app.tab_2 true; app.tab_3 false; break; case btn_3: app.tab_1 false; app.tab_2 false; app.tab_3 true; break; } }, openTicketUrl: function() { window.open(http://help.ultrafx10x.com/support/tickets/new); }, selectReturnOrder: function(order_id) { var exists false; for (var key in this.selectedReturnOrders) { if (this.selectedReturnOrderskey order_id) { exists true; break; } } if (!exists) this.selectedReturnOrders.push(order_id); else this.selectedReturnOrders.splice(key, 1); }, focusOtherReasonField: function() { if (this.reason Other reason) { var app this; this.$nextTick(function() { app.$refs.otherReasonField.focus(); }); } }, submitContactForm: function() { var app this; if (!app.validate()) { return false; } app.submittingContactForm true; axios({ method: post, url: https://support.ultrafx10x.com/submit_contact, responseType: json, data: { name: app.sender_name, email: app.sender_email, phone: app.sender_phone, message : app.sender_message, X-CSRF-Token: Laravel.csrfToken, } }).then(function(response) { if (response.data.status success) { app.submittingContactForm false; app.contactFormSuccess true; app.sender_name ; app.sender_email ; app.sender_phone ; app.sender_message ; app.$refs.form.reset(); } }).catch(function(error) { app.contactFormError true; app.submittingContactForm true; }) }, confirmReturn: function() { if (this.confirmReturnProcessing) return false; var app this; app.error_msg ; app.startConfirmReturnRequest(); var reason (this.reason Other reason) ? this.other_reason : this.reason; axios({ method: post, url: https://support.ultrafx10x.com/return_order, responseType: json, data: { first_name: app.first_name, txn_id: app.txn_id, orders: app.selectedReturnOrders, reason: reason, X-CSRF-Token: Laravel.csrfToken, } }).then(function(response) { //app.$set(app,orders,response.data); app.setConfirmReturnRequestResponse(response.data); app.endConfirmReturnRequest(true); }).catch(function(error) { if (error.response.status 500) { app.setConfirmReturnRequestResponse({ status: error, error_msg: error.response.data.msg, errors: { first_name: , txn_id: , orders: , reason: } }); } else if (error.response.status 422) { var data error.response.data; app.setConfirmReturnRequestResponse({ status: error, errors: data.errors }); //app.$set(app,errors,data.errors); } app.endConfirmReturnRequest(); }); }, startConfirmReturnRequest: function() { this.$set(this, errors, false); this.error_msg false; this.confirmReturnStartTime new Date().getTime(); this.confirmReturnProcessing true; }, endConfirmReturnRequest: function(noDelay false) { var currentTime new Date().getTime(); if (currentTime - this.confirmReturnStartTime 600 && !noDelay) { this.confirmReturnRequestTimerTick(); } else { this.confirmReturnStartTime false; this.confirmReturnProcessing false; this.loadConfirmReturnPendingData(); } }, confirmReturnRequestTimerTick: function() { var currentTime new Date().getTime(); if (currentTime - this.confirmReturnStartTime > 600) { this.confirmReturnStartTime false; this.confirmReturnProcessing false; this.loadConfirmReturnPendingData(); } else { var app this; setTimeout(function() { app.confirmReturnRequestTimerTick(); }, 200); } }, setConfirmReturnRequestResponse: function(data) { this.pendingConfirmReturnRequestData data; }, loadConfirmReturnPendingData: function() { if (this.pendingConfirmReturnRequestData ! false) { if (this.pendingConfirmReturnRequestData.errors ! undefined) { this.$set(this, errors, this.pendingConfirmReturnRequestData.errors); if (this.pendingConfirmReturnRequestData.errors.reason ! undefined) this.focusOtherReasonField(); } if (this.pendingConfirmReturnRequestData.error_msg ! undefined) this.error_msg this.pendingConfirmReturnRequestData.error_msg; } if (this.pendingConfirmReturnRequestData.status ! undefined) { if (this.pendingConfirmReturnRequestData.status success) { if (this.pendingConfirmReturnRequestData.order_txn_ids ! undefined) { var orderTxnIds this.pendingConfirmReturnRequestData.order_txn_ids; for (var key in orderTxnIds) { for (var orderKey in this.orders) { console.log(orderTxnIdskey + + this.ordersorderKey.id); if (this.ordersorderKey.id orderTxnIdskey) { this.ordersorderKey.status processing_return; this.returnableOrdersCount - 1; this.selectedReturnOrders ; } } } } this.step 4; } } this.pendingConfirmReturnRequestData false; }, showOrderDetails: function(orderIndex) { this.showOrderDetailsOrderIndex orderIndex; this.showOrderDetailsModal true; }, getOrderTotalQuantity: function(orderIndex) { var totalQuantity 0; for (var key in this.ordersorderIndex.items) { totalQuantity + this.ordersorderIndex.items0.quantity; } return totalQuantity; }, findOrder: function() { if (this.findingOrder) return false; var app this; app.error_msg ; app.startFindOrderRequest(); if (window.gtag) { gtag(event, find_order, { event_category: action, event_label: Clicked Find Order Button }); } axios({ method: post, url: https://support.ultrafx10x.com/find_order, responseType: json, data: { first_name: app.first_name, txn_id: app.txn_id, X-CSRF-Token: Laravel.csrfToken, } }).then(function(response) { //app.$set(app,orders,response.data); if (window.gtag) { gtag(event, find_order, { event_category: request, event_label: Found Order }); } app.setFindOrderRequestResponse({ status: success, orders: response.data }); app.endFindOrderRequest(true); }).catch(function(error) { if (window.gtag) { gtag(event, find_order, { event_category: request, event_label: Failed to Find Order }); } if (error.response.status 500) { app.setFindOrderRequestResponse({ status: error, error_msg: error.response.data.msg, errors: { first_name: , txn_id: } }); } else if (error.response.status 422) { var data error.response.data; app.setFindOrderRequestResponse({ status: error, errors: data.errors }); //app.$set(app,errors,data.errors); } app.endFindOrderRequest(); }); }, startFindOrderRequest: function() { this.$set(this, errors, false); //this.$set(this,orders,); this.error_msg false; this.findOrderStartTime new Date().getTime(); this.findingOrder true; }, endFindOrderRequest: function(noDelay false) { var currentTime new Date().getTime(); if (currentTime - this.findOrderStartTime 600 && !noDelay) { this.findOrderRequestTimerTick(); } else { this.findOrderStartTime false; this.findingOrder false; this.loadFindOrderPendingData(); } }, findOrderRequestTimerTick: function() { var currentTime new Date().getTime(); if (currentTime - this.findOrderStartTime > 600) { this.findOrderStartTime false; this.findingOrder false; this.loadFindOrderPendingData(); } else { var app this; setTimeout(function() { app.findOrderRequestTimerTick(); }, 200); } }, loadFindOrderPendingData: function() { if (this.pendingFindOrderRequestData ! false) { if (this.pendingFindOrderRequestData.errors ! undefined) this.$set(this, errors, this.pendingFindOrderRequestData.errors); if (this.pendingFindOrderRequestData.error_msg ! undefined) this.error_msg this.pendingFindOrderRequestData.error_msg; if (this.pendingFindOrderRequestData.orders ! undefined) { this.$set(this, orders, this.pendingFindOrderRequestData.orders); this.selectedReturnOrders ; this.returnableOrdersCount 0; for (var key in this.orders) { if (this.orderskey.status shipped) ++this.returnableOrdersCount; } if (this.orders.length 1 && this.returnableOrdersCount > 0) this.selectedReturnOrders.push(this.orders0.id); if (this.pendingFindOrderRequestData.status ! undefined) { if (this.pendingFindOrderRequestData.status success) this.step 3; } } } this.pendingFindOrderRequestData false; }, setFindOrderRequestResponse: function(data) { this.pendingFindOrderRequestData data; }, lightOrDark: function(color) { // Variables for red, green, blue values var r, g, b, hsp; // Check the format of the color, HEX or RGB? if (color.match(/^rgb/)) { // If HEX --> store the red, green, blue values in separate variables color color.match(/^rgba?\((\d+),\s*(\d+),\s*(\d+)(?:,\s*(\d+(?:\.\d+)?))?\)$/); r color1; g color2; b color3; } else { // If RGB --> Convert it to HEX: http://gist.github.com/983661 color +(0x + color.slice(1).replace( color.length 5 && /./g, $&$&)); r color >> 16; g color >> 8 & 255; b color & 255; } // HSP (Highly Sensitive Poo) equation from http://alienryderflex.com/hsp.html hsp Math.sqrt( 0.299 * (r * r) + 0.587 * (g * g) + 0.114 * (b * b) ); // Using the HSP value, determine whether the color is light or dark if (hsp > 127.5) { return light; } else { return dark; } } }, props: { }, mounted() { var app this; if (app.lightOrDark(app.brand_color) light) { app.brand_text_color grey--text text--darken-2; } else if (app.lightOrDark(app.brand_color) dark) { app.brand_text_color white--text; } } })/script>/body>/html>
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