Domain > support.race-nation.com

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Date	IP Address
2019-12-04	3.230.116.229 (ClassC)
2024-04-22	54.165.194.83 (ClassC)
2026-02-22	18.210.189.28 (ClassC)

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!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>RaceNation // SportsGiving Support Center/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentFrequently asked questions and support documentation for RaceNation // SportsGiving/>    meta nameauthor contentRaceNation // SportsGiving/>    link relcanonical hrefhttps://support.race-nation.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1771628527902.css>        style>        body { background: #b8d1e5; }        .navbar .navbar-inner { background: #ffffff; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #1d3d91; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active 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height75>                                        /a>                            button typebutton classbtn btn-navbar data-togglecollapse data-target.nav-collapse>                    span classsr-only>Toggle Navigation/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                /button>                        div classnav-collapse collapse>                nav rolenavigation>!-- added for accessibility -->                ul classnav>                                                                                            li  idtransfers>a href/collection/205-transfers>Transfers  b classcaret>/b>/a>/li>                                                    li  idmyracenation>a href/collection/57-myracenation>MyRaceNation   b classcaret>/b>/a>/li>                                                    li  idrefund-protect>a href/collection/195-refund-protect>Refund Protect  b classcaret>/b>/a>/li>                                                    li  idracenation-ballot>a href/collection/248-racenation-ballot>RaceNation Ballot  b classcaret>/b>/a>/li>                                                    li  idsportsgiving>a href/collection/53-sportsgiving>SportsGiving  b classcaret>/b>/a>/li>                                                    li  idracenation-app>a href/collection/131-racenation-app>RaceNation App  b classcaret>/b>/a>/li>                                                    li  identering-an-event>a href/collection/1-entering-an-event>Entering an event  b classcaret>/b>/a>/li>                                                    li  idevent-organisers>a href/collection/9-event-organisers>Event Organisers  b classcaret>/b>/a>/li>                                                    li  idsetting-up-your-event>a href/collection/24-setting-up-your-event>Setting up your event  b classcaret>/b>/a>/li>                                                    li  idevent-day-scanning>a href/collection/238-event-day-scanning>Event Day Scanning  b classcaret>/b>/a>/li>                                                    li  idgift-aid>a href/collection/21-gift-aid>Gift Aid  b classcaret>/b>/a>/li>                                                    li  idracenation-timing-results>a href/collection/167-racenation-timing-results>RaceNation Timing & Results  b classcaret>/b>/a>/li>                                                                                        li idcontact>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                        li idcontactMobile>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                                    /ul>                /nav>            /div>!--/.nav-collapse -->        /div>!--/container-->    /div>!--/navbar-inner-->/header>        section iddocsSearch>                            h1>How can we help?/h1>                         form action/search methodGET idsearchBar autocompleteoff>                    input typetext namequery titlesearch-query classsearch-query placeholderSearch the knowledge base aria-labelSearch the knowledge base value>                button typesubmit aria-labelSearch>i classicon-search lp>/i>span>Search/span>/button>                div idserp-dd styledisplay:none;>                    ul classresult>/ul>                /div>            /form>        /section>!--/docsSearch-->        section idcontentArea classcontainer-fluid>                div idnoResults styledisplay:none;>No results found/div>                        section classthreeCol row-fluid>                                    section classcollection idcollection-205>                        div classcollection-head no-desc >                            h2>a href/collection/205-transfers>Transfers/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/203-transfering-to-new-entrant>i classicon-article-doc>/i>span>Transferring to a new Entrant/span>/a>/li>                                                            li>a href/article/204-transferring-to-a-new-event>i classicon-article-doc>/i>span>Transferring to a new Event/span>/a>/li>                                                            li>a href/article/202-transferring-to-a-new-ticket>i classicon-article-doc>/i>span>Transferring to a new Ticket/span>/a>/li>                                                            li>a href/article/338-i-cant-see-a-transfer-button>i classicon-article-doc>/i>span>I can't see a transfer button?/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-57>                        div classcollection-head no-desc >                            h2>a href/collection/57-myracenation>MyRaceNation /a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/128-how-to-log-into-your-myracenation-account>i classicon-article-doc>/i>span>How to log into your MyRaceNation account/span>/a>/li>                                                            li>a href/article/334-editing-my-entry-details>i classicon-article-doc>/i>span>Editing my Entry details/span>/a>/li>                                                            li>a href/article/44-my-events-are-not-listed-in-my-race-nation>i classicon-article-doc>/i>span>My events are not listed when I log into MyRaceNation account/span>/a>/li>                                                            li>a href/article/313-team-members>i classicon-article-doc>/i>span>How to invite members to your team/span>/a>/li>                                                            li>a href/article/154-view-your-donors>i classicon-article-doc>/i>span>To view your donors/span>/a>/li>                                                            li>a href/article/304-public-entry-list>i classicon-article-doc>/i>span>I can't see my name on the entrants list/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-195>                        div classcollection-head no-desc >                            h2>a href/collection/195-refund-protect>Refund Protect/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/194-how-to-apply-a-refund-if-you-have-purchased-refund-protect>i classicon-article-doc>/i>span>How to apply for a refund if you have purchased Refund Protect/span>/a>/li>                                                            li>a href/article/198-what-is-refund-protect>i classicon-article-doc>/i>span>What is Refund Protect/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-248>                        div classcollection-head no-desc >                            h2>a href/collection/248-racenation-ballot>RaceNation Ballot/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/251-entry-ballots>i classicon-article-doc>/i>span>Find out more/span>/a>/li>                                                            li>a href/article/294-how-can-i-prevent-individuals-from-signing-up-multiple-times-to-increase-their-chance-of-success>i classicon-article-doc>/i>span>How can I prevent Individuals from signing up multiple times to increase their chance of success?/span>/a>/li>                                                            li>a href/article/293-paymenyt-options>i classicon-article-doc>/i>span>What payment options are available for entrants when entering a ballot?/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-53>                        div classcollection-head no-desc >                            h2>a href/collection/53-sportsgiving>SportsGiving/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/97-sharing-your-sportsgiving-page>i classicon-article-doc>/i>span>Sharing your SportsGiving page/span>/a>/li>                                                            li>a href/article/143-customising-your-sportsgiving-fundraising-page>i classicon-article-doc>/i>span>Customising your SportsGiving fundraising page from your MyRaceNation account/span>/a>/li>                                                            li>a href/article/51-why-do-you-ask-for-a-mobile-number-when-i-sponsor-someone>i classicon-article-doc>/i>span>Why do you ask for a mobile number when I sponsor someone?/span>/a>/li>                                                            li>a href/article/5-how-will-my-card-be-billed>i classicon-article-doc>/i>span>How will my card be billed?/span>/a>/li>                                                            li>a href/article/316-enabling-your-sportsgiving-page>i classicon-article-doc>/i>span>Enabling your SportsGiving Fundraising page/span>/a>/li>                                                            li>a href/article/319-create-a-standalone-sportgiving-fundraising-page-through-sportsgiving-myracenation>i classicon-article-doc>/i>span>Create a standalone  SportGiving fundraising page through SportsGiving/ MyRaceNation/span>/a>/li>                                                            li>a href/article/233-adding-an-offline-donation>i classicon-article-doc>/i>span>Adding an Offline Donation/span>/a>/li>                                                            li>a href/article/320-creating-a-fundrsiaing-activity-through-sportsgiving-myracenation>i classicon-article-doc>/i>span>Creating a Fundraising Activity through SportsGiving/ MyRaceNation/span>/a>/li>                                                            li>a href/article/321-how-to-create-a-racenation-sportsgiving-account>i classicon-article-doc>/i>span>How to create a RaceNation SportsGiving account/span>/a>/li>                                                            li>a href/article/336-sportsgiving-fundraising-page-view-donations>i classicon-article-doc>/i>span>SportsGiving fundraising page  - view donations/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/53-sportsgiving>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-131>                        div classcollection-head no-desc >                            h2>a href/collection/131-racenation-app>RaceNation App/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/181-tracking-set-up>i classicon-article-doc>/i>span>Live Entrant Tracking Set Up/span>/a>/li>                                                            li>a href/article/180-how-to-find-an-event-or-entrant-on-the-racenation-app>i classicon-article-doc>/i>span>How to find an event or entrant on the RaceNation App/span>/a>/li>                                                            li>a href/article/134-how-to-include-the-racenation-app-on-an-your-event>i classicon-article-doc>/i>span>Event Organisers - How to include the RaceNation App on an event/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-1>                        div classcollection-head no-desc >                            h2>a href/collection/1-entering-an-event>Entering an event/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/14-i-am-having-problems-registering-who-can-i-contact>i classicon-article-doc>/i>span>How do I contact your support team?/span>/a>/li>                                                            li>a href/article/8-can-i-get-refund>i classicon-article-doc>/i>span>Can I get a refund?/span>/a>/li>                                                            li>a href/article/13-i-have-entered-but-have-had-no-emails-or-any-confirmation>i classicon-article-doc>/i>span>I have entered but have had no emails or any confirmation./span>/a>/li>                                                            li>a href/article/302-using-discount-codes>i classicon-article-doc>/i>span>Using Discount Codes/span>/a>/li>                                                            li>a href/article/50-i-cannot-see-the-payment-screen>i classicon-article-doc>/i>span>I cannot see the payment screen/span>/a>/li>                                                            li>a href/article/79-why-was-my-card-declined>i classicon-article-doc>/i>span>Why was my card declined?/span>/a>/li>                                                            li>a href/article/221-creating-or-joining-a-group>i classicon-article-doc>/i>span>Creating or Joining a Group/span>/a>/li>                                                            li>a href/article/297-how-to-use-your-account-credit>i classicon-article-doc>/i>span>How to use your account credit/span>/a>/li>                                                            li>a href/article/317-adding-merchandise-to-your-entry>i classicon-article-doc>/i>span>Adding merchandise to your entry/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-9>                        div classcollection-head no-desc >                            h2>a href/collection/9-event-organisers>Event Organisers/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/98-cancelling-an-entrant>i classicon-article-doc>/i>span>Cancelling an entrant (Event Organiser instructions only)/span>/a>/li>                                                            li>a href/article/12-can-i-add-my-event-to-race-nation>i classicon-article-doc>/i>span>Can I add my event to RaceNation?/span>/a>/li>                                                            li>a href/article/27-what-images-to-i-need-to-add-to-my-event>i classicon-article-doc>/i>span>Your event in your branding; a complete white-labelled solution/span>/a>/li>                                                            li>a href/article/214-apply-account-credit-to-an-entry>i classicon-article-doc>/i>span>Apply Account Credit to an Entry/span>/a>/li>                                                            li>a href/article/295-how-to-activate-transfers>i classicon-article-doc>/i>span>How to activate transfers/span>/a>/li>                                                            li>a href/article/118-event-click-through-tracking-conversion-statistics>i classicon-article-doc>/i>span>Event click through tracking & conversion statistics/span>/a>/li>                                                            li>a href/article/224-access-the-charity-admin-panel>i classicon-article-doc>/i>span>Charity Admin Panel access/span>/a>/li>                                                            li>a href/article/215-what-is-account-credit>i classicon-article-doc>/i>span>What is Account Credit?/span>/a>/li>                                                            li>a href/article/235-how-to-scan-entrants-through-the-app>i classicon-article-doc>/i>span>How to Scan entrants using the RaceNation App/span>/a>/li>                                                            li>a href/article/314-how-to-use-the-communication-menu>i classicon-article-doc>/i>span>How to send communications to entrants/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/9-event-organisers>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-238>                        div classcollection-head no-desc >                            h2>a href/collection/238-event-day-scanning>Event Day Scanning/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/247-how-to-withdraw-entrants>i classicon-article-doc>/i>span>How to Withdraw Entrants/span>/a>/li>                                                            li>a href/article/244-how-to-access-your-scanning-checkpoint>i classicon-article-doc>/i>span>How to access your scanning checkpoint/span>/a>/li>                                                            li>a href/article/245-how-to-scan-an-entrant-in>i classicon-article-doc>/i>span>How to Scan an entrant in/span>/a>/li>                                                            li>a href/article/246-what-are-the-different-scanning-user-levels-1>i classicon-article-doc>/i>span>What are the different scanning user levels?/span>/a>/li>                                                            li>a href/article/242-how-to-manage-authorisation-for-access-to-scanning-checkpoint-control>i classicon-article-doc>/i>span>How to manage authorisation for access to scanning & checkpoint control/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-167>                        div classcollection-head no-desc >                            h2>a href/collection/167-racenation-timing-results>RaceNation Timing & Results/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/186-how-to-submit-results-through-strava>i classicon-article-doc>/i>span>How to Submit Results Through Strava - App/span>/a>/li>                                                            li>a href/article/189-how-to-submit-results-through-manual-submission-app>i classicon-article-doc>/i>span>How to Submit Results Through Manual Submission-App/span>/a>/li>                                                            li>a href/article/177-how-do-i-view-the-results-leaderboard>i classicon-article-doc>/i>span>How do I view the results leaderboard?/span>/a>/li>                                                            li>a href/article/187-how-to-submit-results-through-racenation-timing>i classicon-article-doc>/i>span>How to Submit Results Through RaceNation Timing - App/span>/a>/li>                                                            li>a href/article/176-how-can-i-submit-my-race-time>i classicon-article-doc>/i>span>How can I submit my race time?/span>/a>/li>                                                            li>a href/article/291-how-to-submit-results-through-strava-browser>i classicon-article-doc>/i>span>How to Submit Results Through Strava - Browser/span>/a>/li>                                                            li>a href/article/173-how-to-create-a-results-leaderboard>i classicon-article-doc>/i>span>How to create a results leaderboard:/span>/a>/li>                                                            li>a href/article/172-how-do-i-approve-or-reject-an-entrant-s-results-submission>i classicon-article-doc>/i>span>How do I approve or reject an entrant’s results submission?/span>/a>/li>                                                            li>a href/article/174-how-are-results-submitted-via-scanning>i classicon-article-doc>/i>span>How are results submitted via scanning?/span>/a>/li>                                                            li>a href/article/292-how-many-strava-activities-can-i-submit-at-one-time>i classicon-article-doc>/i>span>How many Strava activities can I submit at one time?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/167-racenation-timing-results>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                            /section>!--threeCol-->                        footer classcenter>                p>©            a hrefhttps://www.race-nation.com>RaceNation // SportsGiving/a>       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Subdomains

Date	Domain	IP
email.race-nation.com	2025-05-10	34.110.180.34
eml.race-nation.com	2026-01-28	15.197.175.4
support.race-nation.com	2026-02-22	18.210.189.28

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