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!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>Smart Home Sounds Knowledge Base/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentSHS Help/>    meta nameauthor contentSmart Home Sounds/>    link relcanonical hrefhttps://smart-home-sounds.helpscoutdocs.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1771022136402.css>        style>        body { background: #ffffff; }        .navbar .navbar-inner { background: #2c323d; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #c0c0c0; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active a:focus  { color: #ffffff; }        .navbar a:hover .icon-private-w,         .navbar a:focus .icon-private-w,         .navbar .active a .icon-private-w,         .navbar .active a:hover .icon-private-w,         .navbar .active a:focus .icon-private-w { color: #ffffff; 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No problem/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/23-how-do-i-return-or-exchange-an-item>i classicon-article-doc>/i>span>How do I return or exchange an item?/span>/a>/li>                                                            li>a href/article/158-faulty-items>i classicon-article-doc>/i>span>My item has developed a fault — what should I do? (All products except TVs)/span>/a>/li>                                                            li>a href/article/24-what-is-your-returns-policy>i classicon-article-doc>/i>span>What is your returns policy?/span>/a>/li>                                                            li>a href/article/142-how-does-the-shs-30-day-listen-better-promise-work>i classicon-article-doc>/i>span>🎧 How does the SHS 30 day listen better promise work?/span>/a>/li>                                                            li>a href/article/163-how-long-is-my-warranty>i classicon-article-doc>/i>span>How long is my warranty?/span>/a>/li>                                                            li>a href/article/157-do-you-offer-free-returns>i classicon-article-doc>/i>span>Do you offer free returns?/span>/a>/li>                                                            li>a href/article/87-how-long-do-refunds-take>i classicon-article-doc>/i>span>How long do refunds take?/span>/a>/li>                                                            li>a href/article/161-how-does-your-warranty-work>i classicon-article-doc>/i>span>How does the Smart Home Sounds 6-Year Sonos Warranty work?/span>/a>/li>                                                            li>a href/article/213-return-finance-order>i classicon-article-doc>/i>span>I need to return a finance order/span>/a>/li>                                                            li>a href/article/84-ive-ordered-the-wrong-item-what-shall-i-do>i classicon-article-doc>/i>span>I've ordered the wrong item, what shall I do?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/113-returns-exchanges>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-110>                        div classcollection-head>                            h2>a href/collection/110-delivery>Delivery/a>/h2>                            p>Our delivery service, explained/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/145-delivery-information>i classicon-article-doc>/i>span>Delivery & Opening Hours 📦/span>/a>/li>                                                            li>a href/article/234-next-day-delivery-not-arrived>i classicon-article-doc>/i>span>I've placed an order for next day delivery but it hasn't arrived ❗/span>/a>/li>                                                            li>a href/article/223-im-not-going-to-be-in-for-delivery-what-should-i-do>i classicon-article-doc>/i>span>I'm not going to be in for delivery, what should I do?/span>/a>/li>                                                            li>a href/article/105-what-is-the-delivery-process-for-tvs>i classicon-article-doc>/i>span>What is the delivery process for TVs & large items?  📦/span>/a>/li>                                                            li>a href/article/22-when-can-i-expect-my-parcel>i classicon-article-doc>/i>span>When can I expect my parcel? 📦/span>/a>/li>                                                            li>a href/article/26-do-you-ship-internationally>i classicon-article-doc>/i>span>Where do you deliver? 📦/span>/a>/li>                                                            li>a href/article/13-how-can-i-track-my-order>i classicon-article-doc>/i>span>How can I track my order? 📦/span>/a>/li>                                                            li>a href/article/90-my-parcel-is-showing-as-delivered-but-i-have-not-received-the-item>i classicon-article-doc>/i>span>My order tracking is saying it's delivered when it's not ❗/span>/a>/li>                                                            li>a href/article/91-i-won-t-be-in-to-accept-the-delivery-what-shall-i-do>i classicon-article-doc>/i>span>I won't be in to accept delivery, what should I do? ❗/span>/a>/li>                                                            li>a href/article/106-which-delivery-courier-do-you-use>i classicon-article-doc>/i>span>Which couriers do you use? 📦/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/110-delivery>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-14>                        div classcollection-head>                            h2>a href/collection/14-our-services>Our Services/a>/h2>                            p>What we offer and how we can help/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/10-6-year-warranty>i classicon-article-doc>/i>span>🛡️How does my Sonos 6 Year Warranty work?/span>/a>/li>                                                            li>a href/article/73-ive-seen-a-better-price-do-you-price-match>i classicon-article-doc>/i>span>I've seen a better price. Do you price match?/span>/a>/li>                                                            li>a href/article/104-why-buy-from-smart-home-sounds>i classicon-article-doc>/i>span>Why buy from Smart Home Sounds?/span>/a>/li>                                                            li>a href/article/75-why-choose-smart-home-sounds>i classicon-article-doc>/i>span>🌟 Perks of Ordering from Smart Home Sounds/span>/a>/li>                                                            li>a href/article/219-30-day-listen-better-promise>i classicon-article-doc>/i>span>🎧 What is your 30 Day Listen Better Promise?/span>/a>/li>                                                            li>a href/article/80-shs-clearance-section>i classicon-article-doc>/i>span>About SHS Clearance section/span>/a>/li>                                                            li>a href/article/108-earn-loyalty-points-on-gaming-purchases>i classicon-article-doc>/i>span>Earn SHS Loyalty Points On Gaming Purchases 🎮/span>/a>/li>                                                            li>a href/article/224-price-match-retailers>i classicon-article-doc>/i>span>Which retailers do you price match with?/span>/a>/li>                                                            li>a href/article/232-do-you-offer-technical-support>i classicon-article-doc>/i>span>Do you offer technical support?/span>/a>/li>                                                            li>a href/article/221-design-service-free>i classicon-article-doc>/i>span>Is your Design Service free of charge?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/14-our-services>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-92>                        div classcollection-head>                            h2>a href/collection/92-orders-payment>Orders & Payment  /a>/h2>                            p>Your order FAQs and payment methods/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/182-student-military-blue-light-discount>i classicon-article-doc>/i>span>Do you offer student, Military or BlueLight discount?/span>/a>/li>                                                            li>a href/article/149-what-are-my-payment-options>i classicon-article-doc>/i>span>What are my payment options?/span>/a>/li>                                                            li>a href/article/178-applying-for-finance>i classicon-article-doc>/i>span>What is the process of applying for finance?/span>/a>/li>                                                            li>a href/article/89-i-ve-been-sent-an-email-order-confirmation-but-i-have-not-proceeded-with-the-order>i classicon-article-doc>/i>span>I’ve received an email order confirmation but I have not proceeded with the finance order?/span>/a>/li>                                                            li>a href/article/171-finance-option-not-showing>i classicon-article-doc>/i>span>The finance option isn't showing, what can I do?/span>/a>/li>                                                            li>a href/article/175-declined-finance>i classicon-article-doc>/i>span>I've been declined finance, what can I do?/span>/a>/li>                                                            li>a href/article/172-pay-off-finance-early>i classicon-article-doc>/i>span>Can I pay my finance balance off early?/span>/a>/li>                                                            li>a href/article/151-what-is-paypal-pay-in-3>i classicon-article-doc>/i>span>What is Paypal Pay in 3?/span>/a>/li>                                                            li>a href/article/176-does-applying-affect-my-credit-score>i classicon-article-doc>/i>span>Does applying for finance affect my Credit Score?/span>/a>/li>                                                            li>a href/article/187-paypal-imported-wrong-address>i classicon-article-doc>/i>span>I've paid using PayPal but it has imported the wrong address/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/92-orders-payment>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-137>                        div classcollection-head>                            h2>a href/collection/137-my-account>My Account/a>/h2>                            p>Account management & info/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/140-how-do-i-link-my-order-to-my-account>i classicon-article-doc>/i>span>How do I link my order to My Account?/span>/a>/li>                                                            li>a href/article/206-forgotten-password>i classicon-article-doc>/i>span>I've forgotten my password/span>/a>/li>                                                            li>a href/article/203-set-default-address>i classicon-article-doc>/i>span>How do I set a default address?/span>/a>/li>                                                            li>a href/article/208-how-do-i-apply-a-gift-card>i classicon-article-doc>/i>span>How do I apply a Gift Card?/span>/a>/li>                                                            li>a href/article/207-password-reset-no-email>i classicon-article-doc>/i>span>I've requested a password reset but have not received an email/span>/a>/li>                                                            li>a href/article/205-create-account>i classicon-article-doc>/i>span>How do I create an account?/span>/a>/li>                                                            li>a href/article/204-order-processing>i classicon-article-doc>/i>span>My order is still showing as "Processing"/span>/a>/li>                                                            li>a href/article/328-my-order-is-still-showing-as-on-hold>i classicon-article-doc>/i>span>My order is still showing as "On Hold"/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-97>                        div classcollection-head>                            h2>a href/collection/97-tech-support>Tech Support/a>/h2>                            p>How-tos and troubleshooting/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/284-does-sonos-work-with-a-projector>i classicon-article-doc>/i>span>Does Sonos work with a projector?/span>/a>/li>                                                            li>a href/article/188-submit-sonos-diagnostic-check>i classicon-article-doc>/i>span>How do I submit a Sonos Diagnostic check?/span>/a>/li>                                                            li>a href/article/202-line-in-sonos>i classicon-article-doc>/i>span>What Sonos speakers have line-in and what can I connect to them?/span>/a>/li>                                                            li>a href/article/325-sonos-era-100-pairing-and-managing-bluetooth-connections>i classicon-article-doc>/i>span>Sonos Era 100: Pairing and Managing Bluetooth Connections/span>/a>/li>                                                            li>a href/article/191-battery-drain-sonos-roam>i classicon-article-doc>/i>span>Troubleshooting battery drain issues on the Sonos Roam/span>/a>/li>                                                            li>a href/article/190-sonos-lip-sync-troubleshooting>i classicon-article-doc>/i>span>Sonos soundbar lip-sync troubleshooting tips/span>/a>/li>                                                            li>a href/article/189-number-of-speakers-sonos-amp>i classicon-article-doc>/i>span>How many speakers can I connect to the Sonos Amp?/span>/a>/li>                                                            li>a href/article/279-screen-burn-image-retention-on-sony-tvs>i classicon-article-doc>/i>span>Screen Burn (Image retention on Sony TVs)/span>/a>/li>                                                            li>a href/article/280-solving-lip-sync-issues-on-sony-bravia-tvs>i classicon-article-doc>/i>span>Solving lip-sync issues on Sony Bravia TVs/span>/a>/li>                                                            li>a href/article/55-autoplay>i classicon-article-doc>/i>span>What is "Autoplay" and how do I enable it?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/97-tech-support>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-5>                        div classcollection-head>                            h2>a href/collection/5-buying-guides>Buying Guides /a>/h2>                            p>Find the perfect product for you/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/314-top-dolby-atmos-movies>i classicon-article-doc>/i>span>Top 10 Dolby Atmos movies for testing your setup/span>/a>/li>                                                            li>a href/article/261-ceiling-speaker-wiring-guides>i classicon-article-doc>/i>span>Sonos & WiiM Ceiling Speaker Wiring Guides/span>/a>/li>                                                            li>a href/article/231-sonos-one-gen-2-vs-sonos-one-sl-vs-sonos-five>i classicon-article-doc>/i>span>Sonos One (Gen 2) vs. Sonos One SL vs. Sonos Five/span>/a>/li>                                                            li>a href/article/320-sonys-tv-technology-explained>i classicon-article-doc>/i>span>EXPLAINED: Sony's TV Technology/span>/a>/li>                                                            li>a href/article/229-sonos-amp-vs-sonos-port>i classicon-article-doc>/i>span>Sonos Amp vs. Sonos Port/span>/a>/li>                                                            li>a href/article/338-how-to-create-a-multi-room-ceiling-speaker-audio-system-with-wiim-amp>i classicon-article-doc>/i>span>How to Create a Multi-Room Ceiling Speaker Audio System with WiiM Amp/span>/a>/li>                                                            li>a href/article/271-can-i-use-ceiling-speakers-with-my-tv>i classicon-article-doc>/i>span>Can I use ceiling speakers with my TV?/span>/a>/li>                                                            li>a href/article/298-acoustic-sound-features-tv>i classicon-article-doc>/i>span>Acoustic and Sound Features for TV/span>/a>/li>                                                            li>a href/article/242-ceiling-speaker-buying-guide>i classicon-article-doc>/i>span>Ceiling Speaker Buying Guide/span>/a>/li>                                                  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alex-kincaid-art-llc.helpscoutdocs.com	2026-02-08	18.210.189.28

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Domain > smart-home-sounds.helpscoutdocs.com

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Port 443

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