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Domain > sandbox5.us.inside.chat
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More information on this domain is in
AlienVault OTX
Is this malicious?
Yes
No
DNS Resolutions
Date
IP Address
2022-05-14
104.18.24.56
(
ClassC
)
2025-10-10
104.18.31.225
(
ClassC
)
Port 80
HTTP/1.1 301 Moved PermanentlyDate: Fri, 10 Oct 2025 19:51:37 GMTContent-Type: text/htmlContent-Length: 167Connection: keep-aliveCache-Control: max-age3600Expires: Fri, 10 Oct 2025 20:51:37 GMTLocation: https://sandbox5.us.inside.chat/access-control-allow-methods: GET, POST, HEAD, OPTIONScontent-security-policy: frame-ancestors self https://*.salesforce.com https://*.force.com https://*.dynamics.com https://*.myshopify.comreferrer-policy: strict-origin-when-cross-originx-content-type-options: nosniffx-robots-tag: noindexx-xss-protection: 1;modeblockServer: cloudflareCF-RAY: 98c8a7499d1ff8cb-PDXalt-svc: h3:443; ma86400 html>head>title>301 Moved Permanently/title>/head>body>center>h1>301 Moved Permanently/h1>/center>hr>center>cloudflare/center>/body>/html>
Port 443
HTTP/1.1 302 FoundDate: Fri, 10 Oct 2025 19:51:37 GMTContent-Type: text/html; charsetutf-8Transfer-Encoding: chunkedConnection: keep-aliveCF-RAY: 98c8a749fd542095-PDXaccess-control-allow-origin: https://sandbox5.us.inside.chatCache-Control: no-store,no-cachelocation: /loginpragma: no-cacheSet-Cookie: .AspNetCore.Antiforgery.RHsehzIBzaACfDJ8EBLaGmiO-BGggFNKcJq0tbaSVDdcEMmR40t3zAnrKJSzhexSBHvYYnTf1EkYc4K754PoJbnEqAtUxEwzi3djNHdIO1Okj54YGIChMs9NmFldFuqqz6uKpWtVCA2vP1WHVrsjyv6HB9WuYUkFJhJqEU; path/; samesitestrict; httponlySet-Cookie: __AntiXsrfTokenCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4; path/Set-Cookie: inside-sessionid; expiresThu, 09 Oct 2025 19:51:37 GMT; domainsandbox5.us.inside.chat; path/; SameSiteNone; secure; httponlySet-Cookie: inside-sessionid; expiresThu, 09 Oct 2025 19:51:37 GMT; domainsandbox5.us.inside.chat; path/signalr/; SameSiteNone; secure; httponlyx-frame-options: SAMEORIGINcf-cache-status: DYNAMICaccess-control-allow-methods: GET, POST, HEAD, OPTIONScontent-security-policy: frame-ancestors self https://*.salesforce.com https://*.force.com https://*.dynamics.com https://*.myshopify.comreferrer-policy: strict-origin-when-cross-originx-content-type-options: nosniffx-robots-tag: noindexx-xss-protection: 1;modeblockServer: cloudflarealt-svc: h3:443; ma86400 !DOCTYPE html>html langen>head> title>INSIDE ussandbox5 - Dashboard/title> base hrefhttps://sandbox5.us.inside.chat> meta charsetutf-8 /> meta nameviewport contentwidthdevice-width, initial-scale1.0 /> meta http-equivX-UA-Compatible contentIEedge,chrome1 /> meta nameviewport contentwidthdevice-width,initial-scale1, minimum-scale0.5, target-densitydpidevice-dpi, user-scalableno, minimal-ui> meta nameapple-mobile-web-app-capable contentyes> meta namemobile-web-app-capable contentyes> meta nameformat-detection contenttelephoneno> meta nameapple-mobile-web-app-capable 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Assisted/option> /select> /div> div idfilterAITranslatedHolder classfilterHolder filter-holder chat stylewidth:272px;margin-right:8px;> label classchat-history_filter-label>AI Translations/label> select idfilterAITranslated> option value>All/option> option value2>Assisted/option> option value3>Not Assisted/option> /select> /div> div idfilterTaskEndedStatusHolder classfilterHolder is-email-filter filter-holder chat stylewidth:247px;margin-right:5px;> label classchat-history_filter-label>Task Ended Status/label> select idfilterTaskEndedStatus multiple> option value1>Successful/option> option value2>Unsuccessful/option> option value3>Canceled/option> /select> /div> div idfilterVideoChatHolder classfilterHolder filter-holder chat stylewidth:272px;margin-right:8px;> label classchat-history_filter-label>Video Chat/label> select idfilterVideoChat> option value>All/option> option value2>No/option> option value1>Yes/option> /select> /div> div idfilterConversionHolder classfilterHolder filter-holder stylewidth:272px;margin-right:8px;> label classchat-history_filter-label>Conversion/label> select idfilterConversion> option value>All/option> option value0>No/option> option value1>Yes/option> /select> /div> div idfilterChatsByTagsHolder classfilterHolder> label classchat-history_filter-label>Tags/label> select idfilterChatsByTags multiple stylemargin-right:0px>/select> /div> div idfilterSentimentHolder classfilterHolder is-email-filter filter-holder chat stylewidth:272px;margin-right:8px;> label classchat-history_filter-label>Ending Sentiment/label> select idfilterSentiment> option value>All/option> option value1>Neutral/option> option value2>Positive/option> option value3>Negative/option> /select> /div> br classfilterBreak styledisplay:none; /> div idchatHistoryActiveChatCheckHolder classfilterHolder checkboxalign> div stylewhite-space: nowrap; classfancy-checkbox> input typecheckbox idchatHistoryActiveChatCheck checkedchecked /> i classicon icon-Checkbox---On blue checked>/i> i classicon icon-Checkbox---Off unchecked>/i> label forchatHistoryActiveChatCheck> Only show active chats/label> /div> /div> div classfilterHolder checkboxalign> div stylewhite-space: nowrap; idassistedByBotChatCheckHolder classfancy-checkbox mainFilter> input typecheckbox idassistedByBotChatCheck /> i classicon icon-Checkbox---On blue checked>/i> i classicon icon-Checkbox---Off unchecked>/i> label forassistedByBotChatCheck>Assisted by a Bot/label> /div> /div> div classfilterHolder checkboxalign> div stylewhite-space: nowrap; idcoBrowseCheckHolder classfancy-checkbox mainFilter> input typecheckbox idcoBrowseCheck /> i classicon icon-Checkbox---On blue checked>/i> i classicon icon-Checkbox---Off unchecked>/i> label forcoBrowseCheck> Co-Browse only/label> /div> /div> div classclearfix>/div> /div> div classapplyFilterHolder> div idotherChatHistoryFilter classblueButton> i classicon-Filter>/i> span>Apply Filters/span> /div> div idsaveFilter class> span>Save Filter/span> /div> span classsaveButton deleteHistoryFilter styledisplay: none>Delete Filter/span> /div> /div> div classsettingsMenuTable styledisplay: none;> !--div classsettingsHeading>Stats / History/div>--> div idstatsChatHistoryTab classmenuItemDeselected data-platformid0>span classicon icon-chat_pane>/span>span classtitle insidelabel>Chat History/span>/div> div idstatsEmailHistoryTab classmenuItemDeselected data-platformid1>span classicon icon-Default-Email>/span>span classtitle insidelabel>Email History/span>/div> div idstatsMessengerHistoryTab classmenuItemDeselected data-platformid4>span classicon icon-messenger>/span>span classtitle insidelabel>Messenger History/span>/div> !--it is hidden due to 1.24.0 release, please unhide it to use again furthher--> !--div idstatsFacebookHistoryTab classmenuItemDeselected data-platformid7 styledisplay:none>span classicon icon-facebook>/span>span classtitle insidelabel>Facebook History/span>/div>--> div idstatsLineMessagingHistoryTab classmenuItemDeselected data-platformid8>span classicon icon-linemessaging>/span>span classtitle insidelabel>Line History/span>/div> div idstatsWhatsAppHistoryTab classmenuItemDeselected data-platformid9>span classicon icon-whatsapp>/span>span classtitle insidelabel>WhatsApp History/span>/div> div idstatsTwitterHistoryTab classmenuItemDeselected data-platformid10>span classicon icon-twitter>/span>span classtitle insidelabel>Twitter History/span>/div> div idstatsWeChatMessagingHistoryTab classmenuItemDeselected data-platformid11>span classicon icon-wechat>/span>span classtitle insidelabel>WeChat History/span>/div> div idstatsAppleMessagesHistoryTab classmenuItemDeselected data-platformid12>span classicon icon-applebusinesschat>/span>span classtitle insidelabel>Apple Chat History/span>/div> div idstatsGoogleBusinessMessagesHistoryTab classmenuItemDeselected data-platformid14>span classicon icon-googlebusinessmessages>/span>span classtitle insidelabel>Google Chat History/span>/div> div idstatsInstagramHistoryTab classmenuItemDeselected data-platformid15>span classicon icon-instagram>/span>span classtitle insidelabel>Instagram History/span>/div> div idstatsKakaoTalkHistoryTab classmenuItemDeselected data-platformid16>span classicon icon-kakaotalk>/span>span classtitle insidelabel>Kakao Talk History/span>/div> div idstatsSmsHistoryTab classmenuItemDeselected data-platformid3>span classicon icon-sms_pane>/span>span classtitle insidelabel>Text History/span>/div> !--hidden until we have an option to enable voice platform--> div idstatsVoiceHistoryTab classmenuItemDeselected data-platformid2>span classicon icon-voice>/span>span classtitle insidelabel>Voice History/span>/div> div idoperationAnalysisTab classmenuItemDeselected>span classicon icon-performance>/span>span classtitle insidelabel>Operation Analysis/span>/div> div idleadsTab classmenuItemDeselected>span classicon icon-graph>/span>span classtitle insidelabel>Leads/span>/div> div idtrendingNowTab classmenuItemDeselected>span classicon icon-hot-opportunity>/span>span classtitle insidelabel>Trending Now/span>/div> div idsurveyResultsTab classmenuItemDeselected>span classicon icon-Audit>/span>span classtitle insidelabel>Survey Results/span>/div> div idformConversionTab classmenuItemDeselected>span classicon icon-Reports>/span>span classtitle insidelabel>Forms/span>/div> !--div styleheight:20px;>/div>--> div classfooter styleheight:10px;>/div> /div> /td> td classstatsContentCell idchat-history_content stylevertical-align: top; background: #ffffff;> !-- history --> div classstatsContent idstats2> div classstatsHeader> div classstatsTopNewHeading styledisplay: none data-label-nameChat insidelabel>/div> /div> div classnomessages chat-history_apply-filter-label insidelabel>Apply filters to load the conversations data./div> div idchatHistoryWrapper>div idchatHistoryContainer classmediumscroll>/div>/div> /div> div classstatsContent idstats3> div classstatsHeader> table idstats3Header> tr> td> div classstatsTopHeading insidelabel>Insider Performance/div> /td> td>span classgrey>FILTER/span>/td> td>img src./images/statItembg2.png?v2 />/td> td> div classinsideButton idtodayButton>Today/div> /td> td> div classinsideButton idthisWeekButton>This Week/div> /td> td> div classinsideButton idthisMonthButton>This Month/div> /td> td> div classinsideButton iddateRangeButton>Date Range/div> /td> td>img src./images/statItembg2.png?v2 />/td> td> div idinsiderListModeButton classlistButton>/div> /td> /tr> /table> table> tr> td colspan3 stylewidth: 420px;>/td> td>input idstatsDateFrom typedatepicker placeholderDate From />/td> td>input idstatsDateTo typedatepicker placeholderDate To />/td> /tr> /table> /div> div idoperationAnalysisTable> /div> /div> div classstatsContent idreportsHolder>/div> div classstatsContent statsPaddedContent idstats4> !-- span classcloseOpAnlysis insidelabel>Cancel/span> --> div classopAnlysisDateRangePicker> span classicon-Arrow-Left idoaLeftArrow>/span> input idoperationAnalysisDateSelect placeholderSelect Date classdatepicker /> span classicon-Arrow-Right idoaRightArrow>/span> /div> div classclearfix>/div> div> table stylewidth: 100%;margin-top: 10px;margin-left:12px;> tr> td>span classtopBlueText styletext-align:left;font-size: 16px;margin-left:25px insidelabel>VISITORS/span>/td> /tr> /table> div idoperationAnalysisAreaChart> div classloadingMoreConversations>div classloadingIcon>/div>span class>Loading data.../span>/div> /div> !--canvas idoacanvas stylemargin-left: 35px; margin-top: 25px; width800px height400px>/canvas> div stylemargin-left: 12%;>img src./images/chart_timeofday.png?v2/>/div>--> /div> /div> div classstatsContent statsPaddedContent idstats5> div classleadDateRangePicker> input idleadDateSelect placeholderDate From style /> /div> div classclearfix>/div> div idleadListHolder classmediumscroll stylewposition:relative>/div> /div> div classstatsContent statsPaddedContent trending-now idstats6> div classstatsSubsiteSelector styleposition: relative; width: 250px; margin-left: 22px; margin-top: 9px; margin-bottom: 5px; height: 40px; bottom: 3px;> div idtrendingnow-subsiteHolder stylewidth:250px;>select idtrendingnow-subsite stylewidth:250px;>/select>/div> /div> div classstatsTopDescription insidelabel>Top 100 products in the last 24hrs/div> div idtrendingNowContainer classmediumscroll>/div> /div> div classstatsContent statsPaddedContent idstats7> div idsurveyResultsContainer> div classnomessages insidelabel>Apply filters to load the conversations data./div> /div> /div> div classstatsContent statsPaddedContent idstats8> !-- span classcloseFormConvRpt insidelabel>Cancel/span> --> div classstatsHeader> div classformsDateRangePicker> input idformConvDateSelect placeholderSelect Date styledisplay: none;> /div> div classclearfix>/div> div idformsConvRptListHolder classmediumscroll stylewposition:relative>/div> /div> /div> div classstatsContent statsPaddedContent idstats9> div idoperatorReportContainer>/div> /div> div classstatsContent statsPaddedContent mediumscroll idstats10> div idvoiceAnalyticsListHolder classmediumscroll stylewposition:relative> div classvoice-dashboard styledisplay: none;> !-- Real-time Voice dashboard header --> div classchat-realtime-header position-relative performance-live-stats> div classrealtime-status> div classlive-indicator> span classlive-dot>/span> span classlive-text section-title>LIVE/span> /div> /div> div classrealtime-stats> div classstat-card active-chats> div classstat-icon> img classicon-call-handled src/images/overall-analytics/active-voice-green.svg altActive/> /div> div classstat-content> span idvoice-active-live classstat-value>0/span> span classstat-label>Active/span> /div> /div> div classstat-card queued-chats> div classstat-icon> img classicon-call-handled src/images/chat-analytics/queued-chats.svg altQueued/> /div> div classstat-content> span idvoice-queued-live classstat-value>0/span> span classstat-label>Queued/span> /div> /div> div classstat-card avg-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altAvg Wait Time/> /div> div classstat-content> span idvoice-avg-wait-time-live classstat-value>0s/span> span classstat-label>Avg Wait Time/span> /div> /div> div classstat-card longest-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altLongest Wait Time/> /div> div classstat-content> span idvoice-longest-wait-time-live classstat-value>0s/span> span classstat-label>Longest Wait Time/span> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-blue> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Overall span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classvoice-dashboard-counts> div classkpi-box idvoice-total-calls-card> i classicon-call>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls received plus outgoing voice calls initiated>Total Calls span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idvoice-total-active-calls-card> img classicon-call-handled src/images/chat-analytics/total-calls-handled.png altTotal Calls Handled/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls responded plus outgoing voice calls connected out of total calls>Total Calls Handled span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idvoice-avergae-call-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all voice calls handled>Avg Call Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the inbound voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Inbound Calls span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classanalytics-ui-v2> div classanalytics-ui-v2-gauges> div classchat-gauge-container-width> div classvoice-dashboard-count flex-1 adjust-guage-top > h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Service level percentage based on defined business service level target for voice calls/div> div>span>-/span> A black line on the gauge and the value represents the percentage from the previous period for comparison/div> div>span>-/span> Service level percentage is the percentage of all voice calls handled within the business service level target time for voice/div> /div> >Service Level span classtip auto icon-Info grey >/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient voice-gauge-container> div classGaugeMeter idvoice-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#FFB100 data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> div classvoice-dashboard-counts two-col-layout> div classvoice-dashboard-count idvoice-total-inbound-calls> i classicon-inbound-call>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls received from customers>Inbound Received span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-active-inbound-calls> i classicon-inbound-call is-green>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls answered out of the total received>Inbound Answered span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-missed-calls-perc-card> i classicon-missed-call is-red>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls not answered>Missed Calls (%) span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-wait-time-card> i classicon-wait-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage time a voice call waited in the queue before getting assigned to the operator>Avg Wait Time span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-inbound-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all inbound voice calls handled>Avg Inbound Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the outbound voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Outbound Calls span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classvoice-dashboard-counts > div classvoice-dashboard-count idvoice-total-outbound-calls> i classicon-outbound-call>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of outbound voice calls initiated by operators>Outbound Initiated span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-active-outbound-calls> i classicon-outbound-call is-green>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of outbound voice calls by operators answered by the customers>Outbound Connected span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-connection-rate-perc-card> img classicon-call-handled src/images/chat-analytics/voice-connection-rate.png altConnection Rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titlePercentage of outbound voice calls initiated by operators that were answered by the customers>Connection Rate (%) span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-outbound-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all outbound voice calls handled>Avg Outbound Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card voice-call-handing-today-card is-graph dashboard-card-v1> h3 titlePiechart showing the breakdown of voice calls by (calls answered, voicemails answered, callbacks answered, calls missed, voicemails missed, callbacks missed, outbound calls not connected)>Calls Breakdown span classtip auto icon-Info grey>/span>/h3> div idcall-handling-today-chart-container classcall-handling-today-chart-container> div idcall-handling-today-chart classcall-handling-today-chart> /div> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titleArea graph showing multiple areas for handled voice calls and missed calls (Total Calls, Inbound Calls, Outbound Calls, Missed Calls). For single day selected in the date filter it shows 24 hours breakdown of the day, for the range selected in the date filter it shows the day wise breakdown>span>Calls Handled (By Hour)/span> span classtip auto icon-Info grey>/span>/h3> div idcall-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> /td> tr> /table>/div>div idmyStats> div classresizeButton>-/div> div classwindowTitle>My Stats/div> div idmyStatsHolder> table idmyStatsTable> tr> th>Engagements/th> /tr> tr> th>Sales/th> /tr> tr> th>Average Sale/th> /tr> tr> th>Total Sales/th> /tr> tr> th>Commission %/th> /tr> tr> th>Commission $/th> /tr> tr> th>Forms/th> /tr> tr> th>Hours worked/th> /tr> /table> div styletext-align:center; margin: 5px;>span classblueButton tiny idmyStatsChatHistory>my chat history/span>/div> /div>/div> div idautoInside> table> tr> td stylevertical-align: top;> div idautoInsideMenuScroller> div classsettingsMenuTable> div classsettingsHeading>INSIDE POPUPS/div> !-- added with javascript --> div classfooter styleheight:10px;>/div> /div> /div> /td> td> div idautoInside1> div idautoPage1 classautoInsidePage> div classsetupMenuTitleDiv> span classmenuTitle>Inside Popups/span> /div> Inside Popups are automated processes that communicate with visitors on your site. Enabling Inside popups will trigger Inside to start collecting data on your visitors browsing behaviour. br /> table>tr>td>label>Enable Inside Popups/label>/td>td>div classtoggleSwitch idautoInsideCheck>/div>/td>td>div idautoSettings stylemargin-left:50px;>display every input classinlineInput idauto_frequency_input value5 /> page views./div>/td>/tr>/table> div idautoInsideThings styledisplay: none;> !-- added with javascript --> /div> !-- auto pages added here with js --> /div> /div> /td> /tr> /table>/div> div idsetupWindow> table> tr> td stylevertical-align: top;> div classsettingsMenuTable> div classsettingsHeading>INSIDE SETTINGS/div> !-- div idsetupChatButton classmenuItemDeselected>Responses/div> div idsetupLinksButton classmenuItemDeselected>Links/div> --> !--div idsetupOffersButton classmenuItemDeselected>Offers/div>--> div idinsideSettingsButton classmenuItemDeselected>Inside/div> !--div idwebsiteSettingsButton classmenuItemDeselected>Website/div> --> div idsetupChatButton classmenuItemDeselected>Chat/div> div idsetupChannelsButton classmenuItemDeselected>Channels/div> div idsetupEventsButton classmenuItemDeselected>Visitor Events/div> div idsetupNewEventsButton classmenuItemDeselected>Email Events/div> div idsetupSurveysButton classmenuItemDeselected>Surveys/div> div idsetupIndustryButton classmenuItemDeselected>Industry Type/div> div idmonitorModeSetup classmenuItemDeselected>Monitor Mode/div> div idsetupAssistant classmenuItemDeselected>My Account/div> div idsetupOperators classmenuItemDeselected>Operators/div> div styleheight:20px;>/div> div classfooter styleheight:10px;>/div> /div> /td> td> div idsetupIndustry classsubmenuContent> div classmenuTitle insidelabel> set the store type /div> div idindustrySelects> div classindustrySelect autotip i1 titleGeneric>img classlazy data-original./images/industytypethumbs/industrytype_1.jpg />/div> div classindustrySelect autotip i2 titleBrochure site>img classlazy data-original./images/industytypethumbs/industrytype_2.jpg />/div> div classindustrySelect autotip i3 titleClothing>img classlazy data-original./images/industytypethumbs/industrytype_3.jpg />/div> div classindustrySelect autotip i4 titleSport>img classlazy data-original./images/industytypethumbs/industrytype_4.jpg />/div> div classindustrySelect autotip i5 titleTechnology>img classlazy data-original./images/industytypethumbs/industrytype_5.jpg />/div> div classindustrySelect autotip i6 titleMix>img classlazy data-original./images/industytypethumbs/industrytype_6.jpg />/div> div classindustrySelect autotip i7 titleFurniture>img classlazy data-original./images/industytypethumbs/industrytype_7.jpg />/div> div classindustrySelect autotip i8 titleFlowers>img classlazy data-original./images/industytypethumbs/industrytype_8.jpg />/div> div classindustrySelect autotip i9 titleBooks>img classlazy data-original./images/industytypethumbs/industrytype_9.jpg />/div> div classindustrySelect autotip i10 titleCar yard>img classlazy data-original./images/industytypethumbs/industrytype_10.jpg />/div> div classindustrySelect autotip i11 titleJewellery>img classlazy data-original./images/industytypethumbs/industrytype_11.jpg />/div> div classindustrySelect autotip i12 titleHardware>img classlazy data-original./images/industytypethumbs/industrytype_12.jpg />/div> div classindustrySelect autotip i13 titlePharmacy>img classlazy data-original./images/industytypethumbs/industrytype_13.jpg />/div> div classindustrySelect autotip i14 titleDeli>img classlazy data-original./images/industytypethumbs/industrytype_14.jpg />/div> div classindustrySelect autotip i15 titleHomewares>img classlazy data-original./images/industytypethumbs/industrytype_15.jpg />/div> div classindustrySelect autotip i16 titleRealestate>img classlazy data-original./images/industytypethumbs/industrytype_16.jpg />/div> div classindustrySelect autotip i21 titleTravel>img classlazy data-original./images/industytypethumbs/industry_travel.jpg />/div> div classindustrySelect autotip i26 titleAirline>img classlazy data-original./images/industytypethumbs/industry_airline.jpg />/div> div classindustrySelect autotip i27 titleBank>img classlazy data-original./images/industytypethumbs/industry_bank.jpg />/div> div classindustrySelect autotip i28 titleDrinks>img classlazy data-original./images/industytypethumbs/industry_drinks.jpg />/div> div classindustrySelect autotip i22 titleFashion>img classlazy data-original./images/industytypethumbs/industry_fashion.jpg />/div> div classindustrySelect autotip i23 titleDepartment Store>img classlazy data-original./images/industytypethumbs/industry_department.jpg />/div> div classindustrySelect autotip i25 titleBeauty>img classlazy data-original./images/industytypethumbs/industry_beauty.jpg />/div> div classindustrySelect autotip i18 titleDental>img classlazy data-original./images/industytypethumbs/industrytype_18.jpg />/div> div classindustrySelect autotip i29 titleUniversity>img classlazy data-original./images/industytypethumbs/industry_university.jpg />/div> div classindustrySelect autotip i30 titleBroadband>img classlazy data-original./images/industytypethumbs/industry_broadband.jpg />/div> div classindustrySelect autotip i31 titleSports>img classlazy data-original./images/industytypethumbs/industry_sports.jpg />/div> div classindustrySelect autotip i32 titleWatches>img classlazy data-original./images/industytypethumbs/industrytype_32.jpg />/div> div classindustrySelect autotip i33 titleOffice>img classlazy data-original./images/industytypethumbs/industrytype_33.jpg />/div> div classindustrySelect autotip i34 titleEyewear>img classlazy data-original./images/industytypethumbs/industrytype_34.jpg />/div> div classindustrySelect autotip i35 titleHotel>img classlazy data-original./images/industytypethumbs/industrytype_35.jpg />/div> div classindustrySelect autotip i36 titleFashion & Fragrances>img classlazy data-original./images/industytypethumbs/industry_fashion_and_fragrances.jpg />/div> div classindustrySelect autotip i37 titleSleepwear>img classlazy data-original./images/industytypethumbs/industrytype_37.jpg />/div> div classindustrySelect autotip i17 titleThe Configurator>img classlazy data-original./images/industytypethumbs/industrytype_17.jpg />div classeditButton industryConfigButton titleconfig>span classicon-edit>/span>/div>/div> div classindustrySelect autotip i19 titleBillboard>img classlazy data-original./images/industytypethumbs/industrytype_19.jpg />div classeditButton industryConfigButton titleconfig>span classicon-edit>/span>/div>/div> div idcustomFloorSelect classindustrySelect autotip i0 titleCustom>img classlazy data-original./images/industytypethumbs/custom_store_type.png?v2 />div classeditButton industryConfigButton titleconfig>span classicon-edit>/span>/div>/div> /div> br />div classsaveButton idsaveIndustryButton titlesave>Save/div> /div> div idsetupCustomFloors classsubmenuContent> div classmenuTitle> span insidelabel>Custom Floors/span> span classaddButton>New/span> /div> div idcustomFloorsHolder>/div> /div> div idsetupCustomLooks classsubmenuContent> div classmenuTitle> span insidelabel>Custom Looks/span> span classaddButton>New/span> /div> div idcustomLooksHolder>/div> /div> div idsetupMonitorMode classsubmenuSettings> div classmenuTitle> span insidelabel>monitor mode/span>span classtip auto titleMonitor mode is designed for running inside on a screen without interaction. It will periodically show interesting stats and info.>?/span> span classblueButton idstartMonitorModeFromMenuButton insidelabel>Start Monitor Mode/span> /div> h3 insidelabel permissibleroles>Select what to show during monitor mode. /h3> table> tr> td> div classmonitorItem>span insidelabel>Visitors/span> div classtoggleSwitch toggleSwitchOn nameVisitors>/div>/div> div classmonitorItem>span insidelabel>Top Countries/span> div classtoggleSwitch toggleSwitchOn nameTopCountries>/div>/div> div classmonitorItem>span insidelabel>Operation Analysis/span> div classtoggleSwitch toggleSwitchOn nameVisitorGraph>/div>/div> div classmonitorItem>span insidelabel>Basket Total/span> div classtoggleSwitch toggleSwitchOn nameBasketTotal>/div>/div> div classmonitorItem>span insidelabel>Sales Today/span> div classtoggleSwitch toggleSwitchOn nameSalesToday>/div>/div> div classmonitorItem>span insidelabel>Sales Value Today/span> div classtoggleSwitch toggleSwitchOn nameSalesValueToday>/div>/div> div classmonitorItem>span insidelabel>Average Time on Site/span> div classtoggleSwitch toggleSwitchOn nameAverageTime>/div>/div> div classmonitorItem>span insidelabel>Trending Now/span> div classtoggleSwitch toggleSwitchOn nameTrendingNow>/div>/div> !--Conversion setting commented out for #17128(1.25.1). To be uncommented when #16723(1.26.0) is addressed.--> !--div classmonitorItem>span insidelabel>Conversion/span> div classtoggleSwitch toggleSwitchOn nameConversion>/div>/div>--> div classmonitorItem>span insidelabel>World Map/span> div classtoggleSwitch toggleSwitchOn nameWorldMap>/div>/div> div classmonitorItem>span insidelabel>Top Operator/span> div classtoggleSwitch toggleSwitchOn nameTopInsider>/div>/div> div classmonitorItem>span insidelabel>Operator Overview/span> div classtoggleSwitch toggleSwitchOn nameOperatorTable>/div>/div> div classmonitorItem>span insidelabel>Forms/span> div classtoggleSwitch toggleSwitchOn nameForms>/div>/div> div classmonitorItem>span insidelabel>News Alerts/span> div classtoggleSwitch toggleSwitchOn nameNews>/div>/div> div classmonitorItem>span insidelabel>Chat/span> div classtoggleSwitch toggleSwitchOn nameChats>/div>/div> div classmonitorItem>span insidelabel>Voice/span> div classtoggleSwitch toggleSwitchOn nameVoice>/div>/div> div classmonitorItem>span insidelabel>Email/span> div classtoggleSwitch toggleSwitchOn nameEmail>/div>/div> div classmonitorItem>span insidelabel>Social/Text /span> div classtoggleSwitch toggleSwitchOn nameSocialText>/div>/div> /td> td width30px>/td> td> div idcycleChannelsMonitorButton classmonitorItem> span classtip auto inline info titleMonitor mode will cycle through the selected channels.>?/span> span insidelabel>Cycle channels/span> div classswitchComponent typecheckbox idcycleChannelsCheckbox>/div> /div> div idmonitorChannels classmonitorItem> h3 insidelabel>Select channels to cycle through/h3> select multiple idmonitorChannelsSelect>/select> /div> div idcycleSubsiteMonitorButton classmonitorItem> span classtip auto inline info titleMonitor mode will cycle through the selected available subsites.>?/span> span insidelabel>Cycle subsites/span> div classswitchComponent typecheckbox idcycleSubsitesCheckbox>/div> /div> div idmonitorSubsites classmonitorItem> div classmonitor-subsites-across-full-sites-container> span insidelabel>Across Full Site/span> div classswitchComponent typecheckbox idcycleSubsitesFullAccessCheckbox>/div> /div> h3 insidelabel>Select subsites to cycle through/h3> select multiple idmonitorSubsiteSelect>/select> /div> div idcycleWebsitesMonitorButton classmonitorItem> span classtip auto inline info titleMonitor mode will cycle through the selected available websites. Note: You must start the monitor mode on the current site to use these settings.>?/span> span insidelabel>Cycle websites/span> div classswitchComponent typecheckbox idcycleWebsitesCheckbox>/div> /div> div idmonitorWebsites classmonitorItem> h3 insidelabel>Select websites to cycle through/h3> select multiple idmonitorWebsiteSelect>/select> /div> div classmonitorItem> span classtip auto inline info titleMonitor mode will calculate insights for the duration provided in hours.>?/span> span insidelabel>Chat customer service duration/span> input idchatCustomerServiceDuration typenumber placeholderHH stylewidth: 60px; classmins maxlength5 min1 max24 /> /div> /td> /tr> /table> div classsaveButton idsaveMonitorSettingsButton>Save/div> /div> div idsetupOffers> div classsetupMenuTitleDiv> span insidelabel classmenuTitle>offers/span>span classaddButton titleAdd a new offer>New/span> /div> div idoffersSetupHolder> table idoffersTable> tr> /tr> /table> /div> /div> div idsetupChannels> div classmenuTitle> span insidelabel>Channels/span> span classaddButton titleAdd a new channel>New/span> /div> div classchannelSetupFilter> div classchannelSetupFilterSelects> input placeholderSearch Channels classsearchInput idchannelSearchInput> select multiple idfilterChannelByType> option>Mixed/option> option>Proactive/option> option>Reactive/option> option>Unmanaged/option> option>Omni Enabled/option> /select> select idbroadCastForAcceptanceSelect> option value>Select an option/option> option>Yes/option> option>No/option> /select> select idsalesforceOmniEnabledSelect> option value>Select an option/option> option>Yes/option> option>No/option> /select> select idenforceFilterCriteriaSelect> option value>Select an option/option> option>Yes/option> option>No/option> /select> select idrestrictedAvailabilitySelect> option value>Select an option/option> option>Yes/option> option>No/option> /select> select idchannelFilterSel stylemargin-right:10px;> option value>All/option> option valueSubsiteApplied>Subsite Filter Used/option> option valueTimeFilterApplied>Time Filter Used/option> option valueLanguageFilterApplied>Language Filter Used/option> option valueTagsFilterApplied>Tags Filter Used/option> option value0 data-platformid0>Chat/option> option value1 data-platformid1>Email/option> option value2 data-platformid2>Voice/option> option value3 data-platformid3>SMS/option> option value4 data-platformid4>Messenger/option> option value8 data-platformid8>Line/option> option value9 data-platformid9>WhatsApp/option> option value10 data-platformid10>Twitter/option> option value11 data-platformid11>WeChat/option> option value12 data-platformid12>Apple Messages/option> option value15 data-platformid15>Instagram/option> option value16 data-platformid16>KakaoTalk/option> /select> /div> div classtimeZoneContainer>span classtimezone>/span>/div> /div> div idchannelSetupHolder classmediumscroll> table idchannelTable classinsideListTable> tr> /tr> /table> /div> /div> div idsetupEvents classsubmenuContent> div classmenuTitle> span insidelabel>Visitor Events/span> span classtip auto bottom titleEvents trigger based on the conditions you have set. They can be used to trigger automatic messages and popups.>?/span> span classaddButton titleAdd a new event>New/span> /div> div classmenuFilterBar stylewidth: 769px> div classmenuFilter>select ideventType>/select>/div> div classmenuFilter> select idselEnabledEvents>option value>All/option>option valuetrue>Enabled/option>option valuefalse>Disabled/option>/select> /div> div classmenuFilter>input ideventSearch classsearchInput placeholderSearch stylewidth: 430px; />/div> /div> div ideventHolder classmediumscroll>/div> /div> div idsetupNewEvents classsubmenuContent> div classmenuTitle> span insidelabel>Email Events/span> span classtip auto bottom titleEmail Events trigger based on the conditions you have set. They can be used to trigger priority/status changes and transfers.>?/span> span classaddButton titleAdd a new event>New/span> /div> div classmenuFilterBar stylewidth: 769px> div classmenuFilter> select idselEnabledEmailEvents>option value>All/option>option valuetrue>Enabled/option>option valuefalse>Disabled/option>/select> /div> div classmenuFilter>input idnewEventSearch classsearchInput placeholderSearch stylewidth: 560px; />/div> /div> div idnewEventHolder classmediumscroll>/div> /div> div idinsideAiAccounts classsubmenuContent stylewidth: 560px;> div classmenuTitle>AI Accountsspan classaddButton idaddNewInsideAiAccountButton>New/span>/div> div classmenuSettingsContent v2> div idinsideAiAccountsListHolder>/div> /div> /div> div idinsideAiModels classsubmenuContent stylewidth: 560px;> div classmenuTitle>AI Modelsspan classaddButton idaddNewInsideAiModelButton>New/span>/div> div classmenuSettingsContent v2> div idinsideAiModelsListHolder>/div> /div> /div> div idInsideAiFeatures classsubmenuContent stylewidth: 560px;> div classmenuTitle>AI Featuresspan classaddButton idaddNewInsideAiFeatureButton>New/span>/div> div classmenuSettingsContent v2> div idInsideAiAFeaturesHolder>/div> /div> /div> div idInsideAiFunctions classsubmenuContent stylewidth: 560px;> div classmenuTitle>AI Functionsspan classaddButton idaddNewInsideAiFunctionButton>New/span>/div> div classmenuSettingsContent v2> div idInsideAiFunctionsHolder>/div> /div> /div> div idinsideAiKnowledgeSources classsubmenuContent stylewidth: 560px;> div classmenuTitle>Knowledge Sourcesspan classaddButton idaddNewInsideAiKnowledgeSourceButton>New/span>/div> div classmenuSettingsContent v2> div idinsideAiKnowledgeSourcesListHolder>/div> /div> /div> div idconfigSurveys classinsideListHolder submenuContent> div classmenuTitle> span insidelabel>Surveys/span> span classtip auto bottom titleCreate a survey of questions, and add it to a survey event to show to select visitors.>?/span> span classaddButton>New/span> /div> div idsurveysHolder classinsideListTableHolder mediumscroll>/div> !--div idconfigSurveysContent>/div> --> /div> div idsetupChat> div classsetupMenuTitleDiv> span classmenuTitle insidelabel>chat settings/span> /div> table idsetupAccountTable> tr> td stylewidth: 230px; idwebsiteSettingsCell>/td> td>div classsetupDivider>/div>/td> td width20px>/td> td> div idconfigDepartments classsubmenuContent> div classmenuTitle> span insidelabel>Departments/span> span classaddButton titleAdd new department>New/span> /div> div iddepartmentItemHolder>/div> /div> div idprechatConfigContainer classsubmenuContent>/div> div idconfigOffline classsubmenuContent> div classmenuTitle insidelabel>Offline Messages/div> div classtabsMultiLanData styledisplay:none; margin-bottom:10px; border:none;>ul>/ul>/div> table classtabContentElement> tr> td stylewidth: 50%;> label forenableOfflineMessages stylewidth: 200px;>Enable Offline Messages/label> div typecheckbox idenableOfflineMessages classswitchComponent>/div> p classdisclaimer insidelabel permissibleroles>Note: Enabling this feature will allow visitors on your site to see the Offline Chat Tab/p> hr /> div idconfigOfflineSettings> table classsettingsTable> tr> td classsettingsCell> label>Offline Tab/label> form idofflineChatTabForm> span classdeleteButton icon-delete titleremove image idofflineChatTabRemove>/span> span classfileSelect inputofflineChatTab holderofflineChatTabHolder deleteButtonofflineChatTabRemove insidelabel>Select An Image/span> input typehidden idofflineChatTab> /form> br /> label>Mobile offline Tab/label> form idofflineChatTabMobileForm> span classdeleteButton icon-delete titleremove image idofflineChatTabMobileRemove>/span> span classfileSelect inputofflineChatTabMobile holderofflineChatTabMobileHolder deleteButtonofflineChatTabMobileRemove insidelabel>Select An Image/span> input typehidden idofflineChatTabMobile> /form> /td> td stylepadding: 20px;> span classinsidelabel insidelabel>Desktop/span> div idofflineChatTabHolder>/div> span classinsidelabel insidelabel>Mobile/span> div idofflineChatTabMobileHolder>/div> /td> /tr> tr>td colspan2>br />/td>/tr> tr>td stylewidth: 208px;>label>Hide Offline Chat Tab/label>/td>td>div classswitchComponent typecheckbox idhideOfflineTabCheck>/div>/td>/tr> tr idhideOnDevicesHolderOfflineTab>td>label>Hide tab on devices/label>/td>td>select multiple idhideOnDevicesOffline>option value1>Desktop/option>option value2>Mobile/option>option value3>Tablet/option>option value4>TV / Console/option>/select>/td>/tr> /table> hr /> label stylewidth: 200px; display: inline-block;>Enable email/label> div classswitchComponent typecheckbox idofflineEnableEmail>/div>br /> div iddvOfflineMessageRecipient styledisplay:none;> label>Recipients Email/label>br />input stylewidth: 340px; idofflineMessageRecipient />br /> /div> hr /> label>Offline Message Title/label>br /> textarea multilangfield multilangtyperte multilangpropertymessage multilangidentifierofflineChatText multilanglabelOffline Message Title multilangheadingOffline Messages classofflineChatText idofflineChatTextId stylewidth: 340px;>Were offline! Leave a message./textarea>br /> label>Offline Submitted Message/label>br /> textarea multilangfield multilangtyperte multilangpropertysubmittedMessage multilangidentifierofflineChatSubmittedMessage multilanglabelOffline Submitted Message multilangheadingOffline Messages classofflineChatSubmittedMessage idofflineChatSubmittedMessageId stylewidth: 340px;>Thank you, your message has been submitted to our team./textarea>br /> hr /> label stylewidth: 200px; display: inline-block;>Name/label> div stylemargin-bottom:10px classswitchComponent typecheckbox idofflineNameCheck>/div>br /> label stylewidth: 200px; display: inline-block;>Phone/label> div stylemargin-bottom:10px classswitchComponent typecheckbox idofflinePhoneCheck>/div>br /> label stylewidth: 200px; display: inline-block;>Email/label> div stylemargin-bottom:10px classswitchComponent typecheckbox idofflineEmailCheck>/div>br /> label stylewidth: 200px; display: inline-block; insidelabel>Subject/label> div classswitchComponent typecheckbox idofflineSubjectCheck>/div>br /> hr /> label>Custom Header image/label> span classdeleteButton icon-delete titleremove image idofflineChatHeaderImageRemove>/span> span classfileSelect idofflineChatHeaderImageSelect inputofflineChatHeaderImageInput holderofflineChatHeaderImagePreview deletebuttonofflineChatHeaderImageRemove>/span> input typehidden idofflineChatHeaderImageInput /> div idofflineChatHeaderImagePreview>/div> label stylemargin-bottom: 10px;>Header Color/label>div stylefloat: right; margin-right: 65px; margin-top: 5px;>input idofflineHeaderColour typecolourPicker />/div>br /> label stylemargin-bottom: 10px;>Header Icons/label>div styleclear:both; float: right; margin-right: 65px; margin-top: 5px;>input idofflineHeaderIconsColour typecolourPicker />/div> hr /> div idcustomiseLeaveMessageFormHolder> div idcustomOfflineAdditionalFields> label>Additional Fields/label> div> input idconfigOfflineInput /> span idaddOfflineOption classblueButton small>+/span> span idremoveOfflineOption classredButton small>-/span> div classitemList idconfigOfflineList>/div> /div> /div> div classadminOnly> hr /> label stylemargin-right:20px;>Custom CSS/label>span classadminOnly titleAdmin Only>/span>br /> textarea idcustomLeaveMessageCss>/textarea>br /> div idleaveMessageSelectedSelector>/div> /div> /div> hr /> div idofflineSurveySalesforceArea> label stylewidth: 200px; display: inline-block; permissiblerolesofflineChatSalesforceEnable>Auto Create Lead In Salesforce/label> div classswitchComponent typecheckbox idofflineSurveyAutoCreateLeadInSalesForce>/div>br /> /div> div idofflineSurveyZendeskArea styledisplay: none;> label insidelabel stylewidth: 200px; display: inline-block;>Auto Create Lead In Zendesk/label> div classswitchComponent typecheckbox idofflineSurveyAutoCreateLeadInZendesk>/div>br /> /div> div idofflineMessageCaseCreate> hr /> div idSF stylemargin-bottom:10px> label stylewidth: 200px; display: inline-block; forcreateCaseInSalesforce permissiblerolessalesforceEnable>Create Case in Salesforce/label> div classswitchComponent offile-case-create typecheckbox idcreateCaseInSalesforce>/div> /div> div idZD stylemargin-bottom:10px> label stylewidth: 200px; display: inline-block; forcreateTicketInZendesk permissibleroleszendeskEnable>Create Ticket in Zendesk/label> div classswitchComponent offile-case-create typecheckbox idcreateTicketInZendesk>/div> /div> div idEM> label stylewidth: 230px; display: inline-block; margin-top: 0; forcreateTicketInEM permissiblerolesticketsEnable>Create Ticket in Email Management/label> div classswitchComponent offile-case-create typecheckbox idcreateTicketInEM>/div> /div> div idofflineMessageTemplateHolder styledisplay:none;margin-top:10px;> label>Offline Message Template/label>br />textarea stylewidth: 100%;height:120px; idofflineMessageTemplate>/textarea>br /> /div> /div> /div> /td> td> div idadvanceFormConfig styledisplay:none;>label stylewidth: 200px;>Advanced form/label>div classswitchComponent switchHorizontalSpace typecheckbox idadvanceLeaveMessage>/div> br />/div> div idadvanceLeaveMessageFormHolder styledisplay: none;> !--textarea idadvanceFormHtml stylewidth: 340px;>/textarea>--> textarea multilangfield enableradvanceLeaveMessage multilangdefaultinside.getDefaultOfflineAdvanceHtml multilangtyperteHtml multilangpropertyadvanceHtml multilangidentifieradvFormHtml multilanglabelAdvance form multilangheadingAdvance form classadvFormHtml idadvFormHtmlId stylewidth: 340px;>/textarea> /div> div idinside_leaveMessageForm> div idinside_leaveMessageForm_form> div classinside_formTitle>Were offline!br />Leave a message:/div> div idinside_offline_name>span classinside_label>Your name/span>input idinside_name>/div> div idinside_offline_email>span classinside_label>E-mail/span>input idinside_email typeemail>/div> div idinside_offline_phone>span classinside_label>Phone/span>input idinside_phone>/div> div idinside_offline_subject styledisplay:none;>span classinside_label insidelabel>Subject/span>input idinside_subject>/div> div idinside_offline_message>span classinside_label>Message/span>textarea idinside_message styleheight: 80px;>/textarea>/div> input typebutton classinside_sendButton valueSend /> div classinside_output>/div> /div> div idinside_submitMessage>Thank you, your message has been submitted to our team./div> /div> /td> /tr> /table> hr /> div classsaveButton idofflineMessagesSaveButton>Save/div> /div> /td> /tr> /table> /div> /td> /tr> /table> hr /> div idgeneralChatSettings classv2 submenuSettings submenuContent> div classmenuTitle insidelabel>General Chat Settings/div> div classmenuSettingsContent v2> div classtabsMultiLanData styledisplay:none; margin-bottom:10px; border:none;>ul>/ul>/div> table classtabContentElement> tr>td>label stylemargin-bottom: 12px;>Track chats with Google Analytics/label>/td>td>div typecheckbox idchatGATrackCheck classswitchComponent>/div>/td>/tr> tr classgeneralPostChatSurvey>td>label>Post Chat Survey/label>/td>td>select idpostChatSurveySelect>/select>/td>/tr> tr classaltPostChatSurvey showinaltchat onlyinaltchat>td translation-off>label>Post Chat Survey/label>/td>td stylepadding-bottom: 8px;>select idchatPanePostChatSurvey>/select>/td>/tr> tr>td>span classtip auto titleIf Apply DND To Visitor is enabled, nothing will be shown when Visitor ends chat.>?/span>label permissiblerolespostChatSurveyId>Show Post Chat Survey when Visitor ends Chat/label>/td>td>div typecheckbox idpostChatSurveyWhenVisitorEndsChatCheck classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleFor Themes, the survey will always be shown in the chat pane.>?/span>label permissiblerolespostChatSurveyId>Show Post Chat Survey in Chat Pane/label>/td>td>div typecheckbox idpostChatSurveyInChatCheck classswitchComponent>/div>/td>/tr> tr>td>label>Show Consecutive Chat Messages Separately/label>/td>td>div classswitchComponent idseperateChatCheck>/div>/td>/tr> tr>td>label stylemargin-bottom: 12px;>Flip chat message side/label>/td>td>div typecheckbox idFlipChatMessageSide classswitchComponent>/div>/td>/tr> tr> td> span titleIf enabled, it will only print the current visible chats, Admin Only. classtip auto>?/span> label stylemargin-right:10px; permissiblerolessystemAdmin,superUser>Restrict print conversation/label>span classadminOnly titleAdmin Only>/span> /td> td>div idrestrictPrintConversation classswitchComponent adminOnly>/div>/td> /tr> tr>td>label>Show Previous Chats within/label>/td>td>select idpreviousChatSessionWithinSelect>option value>Current Conversation/option>option valuecurrentsession>Current Session/option>/select>/td>/tr> tr>td>label>Show Previous Chats when no operator is online/label>/td>td>div typecheckbox idshowPreviousChatWhenOffline classswitchComponent>/div>/td>/tr> tr>td>label>Only allow managers to transfer to specific operators/label>/td>td>div typecheckbox idrestrictTransfer classswitchComponent>/div>/td>/tr> tr>td>label>Enable Transfer Message to Visitor/label>/td>td>div typecheckbox idtransferMessageToVisitor classswitchComponent>/div>/td>/tr> tr>td>label>Enable Proactive Transfer Message to Visitor/label>/td>td>div typecheckbox idproactiveTransferMessage classswitchComponent>/div>/td>/tr> tr>td>label>Allow Conversation ID in Transcript/label>/td>td>div typecheckbox idallowConversationIdInDefaultTranscript classswitchComponent>/div>/td>/tr> tr>td>label>Make disposition selection mandatory on chat end/label>/td>td>div typecheckbox iddispositionSelectionOnChatEnd classswitchComponent>/div>/td>/tr> tr>td>label>Hide Proactive Notification on Expiry/label>/td>td>div typecheckbox idhideProactiveNotificationOnExpiry classswitchComponent>/div>/td>/tr> tr>td>label>Hide disposition selector when hovering over End Chat/label>/td>td>div typecheckbox idhideDispositionSelectorOnChatEnd classswitchComponent>/div>/td>/tr> !--tr>td>label>Hide fix disposition in operator my stats/label>/td>td>div typecheckbox idhideFixDispositionCounter classswitchComponent>/div>/td>/tr>--> tr>td>span classtip auto titleIf enabled, operators will not be able to add or edit contacts.>?/span>label>Hide Add Contact Option/label>/td>td>div typecheckbox idhideAddContactOption classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleIf enabled, operators will not be able to add or edit leads.>?/span>label>Hide Create Lead Option/label>/td>td>div typecheckbox idhideCreateLeadOption classswitchComponent>/div>/td>/tr> tr>td colspan2>hr />/td>/tr> tr> td>label>Default selected tab in selected visitor area/label>/td> td> select iddefaultSelectedTabSelectedVisitor> option valueinsideTicketsTab>Conversations/option> option valueresponsesTab>Responses/option> option valuelinksTab>Links/option> option valueproductsTab>Products/option> option valueaskGPTTab>Ask GPT/option> option valuenotesTab>Notes/option> option valuecasesTab styledisplay: none;>Cases/option> option valueticketsTab styledisplay: none;>Tickets/option> /select> /td> /tr> tr classshowinaltchat>td colspan2>div classnewSubheading insidelabel>Expanded Visitor View/div>/td>/tr> tr> td>label stylemargin-left:8px>Left Column Default Tab/label>/td> td> select iddefaultPrimarySelectedTabSelectedVisitor> option valueresponsesTab>Responses/option> option valuelinksTab>Links/option> option valueproductsTab>Products/option> option valuevideoLibTab>Videos/option> option valueoffersTab>Offers/option> /select> /td> /tr> tr> td>label stylemargin-left:8px>Right Column Default Tab/label>/td> td> select iddefaultSecondarySelectedTabSelectedVisitor> option valueinsideTicketsTab>Conversations/option> option valueaskGPTTab>Ask GPT/option> option valuenotesTab>Notes/option> option valuecasesTab styledisplay: none;>Cases/option> option valueticketsTab styledisplay: none;>Tickets/option> /select> /td> /tr> tr>td colspan2>hr />/td>/tr> tr>td>label>Expand saved responses by default/label>/td>td>div typecheckbox idexpandSavedResponsesByDefault classswitchComponent>/div>/td>/tr> tr>td>label>Remove Visitor On Chat End/label>/td>td>div typecheckbox idremoveVisitorOnChatEnd classswitchComponent>/div>/td>/tr> tr> td> span classtip auto titleWhen toggled OFF (default/current setting), if Visitor ends the Chat using cross icon available on chat pane, chat will be ended right away. When toggled ON, if VIsitor ends the Chat using cross icon available on chat pane, Chat will remain open on Operators side until Operator ends that, Visitor will be applied DND flag/Chat pane closed depending upon the settings.>?/span> label>Only allow Operator to end the Chat/label> /td> td>div typecheckbox idonlyAllowOperatorToEndChat classswitchComponent>/div>/td> /tr> tr>td>label>Operator End Chat Warning/label>/td>td>div typecheckbox idoperatorEndChatWarning classswitchComponent>/div>/td>/tr> tr>td>label>Enable notification bubble for chats in queue/label>/td>td>div typecheckbox idenableNotificationBubbleForChatsInQueue classswitchComponent>/div>/td>/tr> tr>td>label>Show service level target count down/label>/td>td>div typecheckbox idshowServiceLevelTargetCounter classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen this setting is enabled, the visitor will be notified by a sound if they receive a chat when the chat window is not active.>?/span>label>Enable New Message Alert for Customer/label>/td>td>div typecheckbox idenableNewMessageSound classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen this setting is enabled, the visitor tab will flash on new message.>?/span>label>Turn ON/OFF Flash Notifications for Customers/label>/td>td>div typecheckbox idenableBlinkTab classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen this setting is enabled, the operator tab will flash on new message.>?/span>label>Turn ON/OFF Flash Notifications for Operators/label>/td>td>div typecheckbox idenableBlinkTabOp classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleEnable Visitor End Chat Notification for Operator>?/span>label>Enable Visitor End Chat Notification for Operators/label>/td>td>div typecheckbox idenableVisitorEndChatNotifOp classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleClose the chat and apply DND flag when closing a proactive chat notification.>?/span>label>DND when closing proactive chat notification/label>/td>td>div typecheckbox iddndFromNotificationClose classswitchComponent>/div>/td>/tr> tr classshowinaltchat>td>label>Enable End Chat Message/label>/td>td>div typecheckbox idenableEndChatMessage classswitchComponent stylemargin: 3px 0px 3px 0px;>/div>/td>/tr> tr idendChatMessageHolder classshowinaltchat styledisplay: none;> td colspan2> div stylemargin-left: 20px;> div stylemargin-top: 5px; insidelabel>Chat Ended by Customer/div> textarea typetext classendChatMessage endChatMessage_byCustomer stylewidth: 310px; multilangfield enablerenableEndChatMessage multilangpropertyendChatMessage_byCustomer multilangidentifierendChatMessage_byCustomer multilanglabelChat Ended by Customer multilangheadingEnd Chat Message>/textarea> div stylemargin-top: 5px; insidelabel>Chat Ended by Operator/div> textarea typetext classendChatMessage endChatMessage_byOperator stylewidth: 310px; multilangfield enablerenableEndChatMessage multilangpropertyendChatMessage_byOperator multilangidentifierendChatMessage_byOperator multilanglabelChat Ended by Operator multilangheadingEnd Chat Message>/textarea> div stylemargin-top: 5px; insidelabel>Assigned Chat Expired/div> textarea typetext classendChatMessage endChatMessage_byExpiredAssigned stylewidth: 310px; multilangfield enablerenableEndChatMessage multilangpropertyendChatMessage_byExpiredAssigned multilangidentifierendChatMessage_byExpiredAssigned multilanglabelAssigned Chat Expired multilangheadingEnd Chat Message>/textarea> div stylemargin: 5px 0 5px 0; insidelabel>Unassigned Chat Expired/div> textarea typetext classendChatMessage endChatMessage_byExpiredUnassigned stylewidth: 310px; multilangfield enablerenableEndChatMessage multilangpropertyendChatMessage_byExpiredUnassigned multilangidentifierendChatMessage_byExpiredUnassigned multilanglabelUnassigned Chat Expired multilangheadingEnd Chat Message>/textarea> div stylemargin: 5px 0 5px 0; insidelabel>Conversation Broadcast Acceptance Expiry Message/div> textarea typetext classendChatMessage endChatMessage_byExpiredBroadcast stylewidth: 310px; multilangfield enablerenableEndChatMessage multilangpropertyendChatMessage_byExpiredBroadcast multilangidentifierendChatMessage_byExpiredBroadcast multilanglabelConversation Broadcast Acceptance Expiry Message multilangheadingEnd Chat Message>/textarea> /div> /td> /tr> tr> td> span classtip auto titleIf enabled, the chat timer (red bubble) on the visitor will exclude the queue wait time.>/span> label stylemargin-bottom: 12px;>Exclude queue wait time on visitor/label> /td> td>div typecheckbox idexcludeVisitorQueueTime classswitchComponent>/div>/td> /tr> tr> td> span insidelabel classtip auto titleHow long the abandoned cart flag will persist on the visitor for.>/span> label insidelabel>Abandoned Cart Expiry (hours)/label> /td> td>input idabandonedCartExpiry typenumber value72 min1 max8760 />/td> /tr> tr> td> span insidelabel classtip auto titleIf enabled, the operator will be able to postpone chat.>?/span> label stylemargin-right:10px;>Can Postpone Chats/label> /td> td>div idcanPostponeChats classswitchComponent>/div> /tr> tr> td> label stylemargin-right:10px;>Hide Order ID on Basket Tab/label> /td> td>div idhideOrderId classswitchComponent>/div> /tr> !-- admin only settings --> tr>td colspan2>hr />/td>/tr> tr> td> span classtip auto titleIf enabled the query string will be appended to the link URL in chat pane. Admin Only.>/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Enable Chat Link Ref String/label>span classadminOnly titleAdmin Only>/span> /td> td>div idenableChatLinkRefString classswitchComponent adminOnly>/div>/td> /tr> tr> td> span classtip auto titleThe query appended to the link URL. eg utm_sourceinsidechat&utm_campaigninsidecampaign. Admin Only.>/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;margin-top: 22px;>Chat Link Ref String/label>span classadminOnly titleAdmin Only>/span> /td> td>input typetext idchatLinkRefString classadminOnly placeholderutm_sourceinsidechat stylemargin-top: 12px;>/td> /tr> tr> td> span classtip auto titleIf enabled the text a visitor is typing will show as they type, before they send the message. Admin Only.>/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Show visitor typing text/label>span classadminOnly titleAdmin Only>/span> /td> td>div idshowVisitorTypingText classswitchComponent adminOnly>/div>/td> /tr> tr> td> span classtip auto titleIf the visitor is still typing, a warning will show when the operator tries to send a chat. This is to prevent accidental replies to messages the visitor has not yet sent. Admin Only.>/span> label stylemargin-right:10px;>Show warning if still typing/label>span classadminOnly titleAdmin Only>/span> /td> td>div idtypingWarning classswitchComponent adminOnly>/div>/td> /tr> tr classshowinaltchat> td> span titleSet up a chat expiry options for when the visitor has stopped responding. Admin Only. classtip auto>?/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Visitor chat expiry/label>span classadminOnly titleAdmin Only>/span> /td> td>div idvisitorChatExpiry classswitchComponent adminOnly>/div>/td> /tr> tr classshowinaltchat> td colspan2> style> #visitorChatExpiryOptions { padding: 10px; margin-left: 60px; display: none; background: #efefef; } #visitorChatExpiryOptions label { width: 140px; vertical-align: top; } #visitorChatExpiryOptions input, #visitorChatExpiryOptions textarea { width: 230px; margin-bottom: 5px; } #visitorChatExpiryOptions textarea { height: 140px; } /style> div idvisitorChatExpiryOptions> div>label>Warning (s)/label>input idvisitorChatExpiryWarningTime typetext value300 />/div> div>label>Warning Message/label>textarea multilangfield enablervisitorChatExpiry multilangpropertyvisitorChatExpiry.warningMessage multilangidentifiervisitorChatWarningMessage multilanglabelWarning Message multilangheadingVisitor Chat Expiry classvisitorChatWarningMessage height140px typetext placeholderPlease reply to this message if you would like this conversation to continue.>/textarea>/div> div>label>Expiry (s)/label>input idvisitorChatExpiryTime typetext value360 />/div> div>label>Expiry Message/label>textarea multilangfield enablervisitorChatExpiry multilangpropertyvisitorChatExpiry.expiryMessage multilangidentifiervisitorChatExpiryMessage multilanglabelExpiry Message multilangheadingVisitor Chat Expiry classvisitorChatExpiryMessage typetext placeholderDue to an extended period of no response, this chat session has ended.>/textarea>/div> /div> /td> /tr> tr> td> span titleEnable/disable file upload feature for visitor. Admin Only classtip auto>?/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Enable visitor attachments/label>span classadminOnly titleAdmin Only>/span> /td> td>div idenableAttachments classswitchComponent adminOnly>/div>/td> /tr> tr> td> span titleEnable/disable file upload feature for operator. Admin Only classtip auto>?/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Enable Operator attachments/label>span classadminOnly titleAdmin Only>/span> /td> td>div idenableOperatorAttachments classswitchComponent adminOnly>/div>/td> /tr> tr> td> span insidelabel classtip auto titleAllow operators to access the emoji selector>?/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Enable Emoji Selector/label>span classadminOnly titleAdmin Only>/span> /td> td>div idallowEmojiSelector classswitchComponent adminOnly>/div> /tr> tr> td> span insidelabel classtip auto titleIf enabled, the visitor current page URL will not be accessible to the operator.>?/span> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Disable URLs for Operators/label>span classadminOnly titleAdmin Only>/span> /td> td>div iddisableURLsForOperator classswitchComponent adminOnly>/div> /tr> tr classshowinaltchat>td colspan2>hr>div classmenuTitle newSubheading insidelabel>Be Right Back Message Settings/div>/td>/tr> tr classshowinaltchat>td>label stylemargin-bottom: 12px;>Enable automatic Be Right Back Messages/label>/td>td>div typecheckbox idenableBrbMessage classswitchComponent>/div>/td>/tr> tr idbrbMessages classshowinaltchat> td colspan2> table styletable-layout:fixed;width:100%;> tr classtrBrbMessage1> td stylewidth:10%;min-width:10%;max-width:10%;vertical-align:middle;>label>Message 1/label>/td> td stylewidth:14%;min-width:14%;max-width:14%;>input multilangfield enablerenableBrbMessage multilangpropertybrbMessage.0.message multilangidentifierbrb-message-1 multilanglabelMessage 1 multilangheadingBe Right Back Messages typetext placeholderEnter Message 1 rows2 classbrb-message-1 message maxlength500 />/td> td stylewidth:30%;min-width:30%;max-width:30%;vertical-align:middle;>input typenumber classmins maxlength5 min1 max99999 unitsmins />/td> /tr> tr classtrBrbMessage2> td stylewidth:30%;min-width:30%;max-width:30%;vertical-align:middle;>label>Message 2/label>/td> td stylewidth:40%;min-width:40%;max-width:40%;>input multilangfield enablerenableBrbMessage multilangpropertybrbMessage.1.message multilangidentifierbrb-message-2 multilanglabelMessage 2 multilangheadingBe Right Back Messages typetext placeholderEnter Message 2 rows2 classbrb-message-2 message maxlength500 />/td> td stylewidth:30%;min-width:30%;max-width:30%;vertical-align:middle;>input typenumber classmins maxlength5 min1 max99999 unitsmins />/td> /tr> tr classtrBrbMessage3> td stylewidth:30%;min-width:30%;max-width:30%;vertical-align:middle;>label>Message 3/label>/td> td stylewidth:40%;min-width:40%;max-width:40%;>input multilangfield enablerenableBrbMessage multilangpropertybrbMessage.2.message multilangidentifierbrb-message-3 multilanglabelMessage 3 multilangheadingBe Right Back Messages typetext placeholderEnter Message 3 rows2 classbrb-message-3 message maxlength500 />/td> td stylewidth:30%;min-width:30%;max-width:30%;vertical-align:middle;>input typenumber classmins maxlength5 min1 max99999 unitsmins />/td> /tr> /table> /td> /tr> tr>td>label forunanswered_chats_queued>span classtip auto titleUnanswered chats by the agent will be transferred back to queue after x minutes, so that another agent can pick them up.>/span>Unanswered chat to be transferred back to queue after (mins)/label>/td>td>input typenumber idunansweredChatsQueued stylewidth: 90px />/td>/tr> tr>td>label forunanswered_chats_queued_mobile>span classtip auto titleUnanswered chats by the mobile agent will be transferred back to queue after x seconds, so that another agent can pick them up.>/span>Mobile Operator - Chat response timeout (secs)/label>/td>td>input typenumber idunansweredChatsQueuedMobile stylewidth: 90px />/td>/tr> tr> td>label forunanswered_chats_logout_mobile>span classtip auto titleOperators that are signed in via the mobile app and are missing chats need to be made unavailable automatically if they exceed a configurable number of missed chats in a row.>/span>Mobile Operator - Auto unavailable on missed chats./label>/td> td>input typenumber idunansweredChatsLogoutMobile stylewidth: 90px /> /td> /tr> tr> td>label forunanswered_count_any_chats_logout_mobile>span classtip auto titleWhen toggled ON, any broadcast that Operator misses is counted as Missed Chat. When toggled OFF, missed chat is only counted when Operator misses a Chat and it eventually expires without being accepted by anyone but is not counted as missed if some other Operator eventually accepts the Chat>/span>Mobile Operator - Count any missed broadcast as missed chat/label>/td> td>div idunansweredCountAnyChatsLogoutMobile classswitchComponent >/div>/td> /tr> tr> td> span titleProactive Queue allows proactive chats to find a new operator or enter the queue if the answered proactive engagement is going to force them over their active chat limit. classtip auto>?/span> label permissiblerolessystemAdmin,superUser forenableProactiveQueue>Proactive Queue/label> /td> td> div idenableProactiveQueue classswitchComponent adminOnly typecheckbox>/div> /td> /tr> tr> td> span titleProactive Cross Channel is a toggle that allows us to force the Proactive Queue feature to find operators outside of the current channel group based on the filters that the visitor matches. classtip auto>?/span> label permissiblerolessystemAdmin,superUser forenableProactiveCrossChannel>Proactive Cross Channel/label> /td> td> div idenableProactiveCrossChannel classswitchComponent adminOnly titleAdmin Only typecheckbox>/div> /td> /tr> tr> td> span titleShow Proactive Queued Message is a toggle that allows customer to see the queued message for proactive chats as well. classtip auto>?/span> label permissiblerolessystemAdmin,superUser forenableProactiveQueueMessage>Show Proactive Queued Message/label> /td> td> div idenableProactiveQueueMessage classswitchComponent adminOnly titleAdmin Only typecheckbox>/div> /td> /tr> tr> td> span titlePrioritise proactive chats in a mixed channel. classtip auto>?/span> label permissiblerolessystemAdmin,superUser forprioritizeProactiveEngagements>Prioritise proactive chats/label> /td> td> div idprioritizeProactiveEngagements classswitchComponent adminOnly titleAdmin Only typecheckbox>/div> /td> /tr> tr> td> span titleA proactive chat will be marked as active after the threshold of messages from the visitor.br />An active proactive chat will appear in the chat history and reports. classtip auto ishtmltrue>?/span> label forproactiveChatActiveThreshold>Proactive Chat Active Threshold/label> /td> td> input typenumber idproactiveChatActiveThreshold stylewidth: 90px value1 min1 max10 /> /td> /tr> /table> /div> div classmenuSaveFooter> span classsaveButton idsaveChatGeneralButton>Save/span> /div> /div> div idteamSettings stylewidth: 700px> div classmenuTitle> span insidelabel>Teams/span> span classtip auto bottom titleAssemble a team of agents. Your fellow team members will be easily visible in the channel selector. Team leaders can use the Team Overview feature to monitor their team. Chats can be transferred between teams, and escalated to designated team members.>?/span> span classaddButton idaddTeamButton>New/span> /div> div idteamHolder>/div> /div> div idavatarAnimationsSettings styleoverflow: visible;> div classmenuTitle> span insidelabel>Avatar Animations/span> span classtip auto bottom titleEnable or disable the avatar animations in the chat pane.>?/span> /div> div idavatarAnimationsHolder>/div> /div>/div>/div>div styledisplay: none;> div idkeyboardShortcuts classsubmenuSettings stylewidth:610px> div classmenuTitle> span insidelabel>Keyboard Shortcuts/span> span classaddButton titleAdd a new Keyboard Shortcut>New/span> /div> div idkeyboardShortcutsHolder>/div>/div>div idsetupResponses classsubmenuSettings> div classmenuTitle> span insidelabel>Saved Responses/span> div classbuttonContainer> div classimport idimportSavedResponses> button classbuttonOutlined isButton>Import i classicon-download on-right>/i>/button> /div>div classimport idexportSavedResponses> button classbuttonOutlined isButton>Export i classicon-Export on-right>/i>/button> /div> span classaddButton titleAdd new response>New/span> /div> /div> div classdataListFilter> input idsavedResponseSearchInput classsearchInput placeholderSearch autocompleteoff /> div classsavedResponsesSubsiteSelectorHolder styledisplay: inline-block;> select idsavedResponsesSubsiteSelector stylevertical-align: middle;>/select> /div> /div> div classtabsMultiLanData>ul>/ul>/div> !-- div idcannedResponseSetupHolder> table idcannedResponseTable> tr> /tr> /table> /div> --> div idsection_cannedResponseSetupHolder> div classcannedResponseSetupHolder_header> div classcannedResponseSetupHolder-header_item>Title/div> div classcannedResponseSetupHolder-header_item>Description/div> div classcannedResponseSetupHolder-header_item>/div> /div> div classcannedResponseSetupHolder_accordion mediumscroll> /div> /div>/div>div idshortcutSettings classsubmenuSettings> div classmenuTitle> span insidelabel>Shortcuts/span> span classaddButton titleAdd new shortcut>New/span> /div> div idshortcutListHolder> table idshortcutListTable>/table> /div>/div>div idsetupMessageTemplates stylewidth:650px classsubmenuSettings> div classmenuTitle> span insidelabel>templates/span>span classaddButton titleAdd new template>New/span> /div> div classmenuFilterBar>select idtemplateEmailAccountSearch>/select>/div> div idmessageTemplateHolder> table idcannedResponseTable> tr> /tr> /table> /div>/div>div idsetupLinks classsubmenuSettings> div classmenuTitle> span insidelabel>Saved Links/span> span classaddButton titleAdd a new saved link>New/span> /div> div classdataListFilter> div classcustomSearchHolder> input classsearchInput clearableSearchInput typetext placeholderSearch autocompleteoff> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> div classsavedLinkSubsiteSelectorHolder> select idsavedLinkSubsiteSelector>/select> /div> /div> div idsavedLinksSetupHolder classmediumscroll notrack> table idsavedLinksHolder>/table> /div>/div>div idsalesforceSettings stylewidth: 1344px; classsubmenuSettings> div classmenuTitle>Salesforce Settings/div> table> tr> td> table classsalesforceSettingsTable> tr> td> label forsalesforceEnable stylewidth:263px>Enable Salesforce Integration/label>div classswitchComponent typecheckbox idsalesforceEnable>/div> hr /> /td> /tr> tr> td> label forsalesforceUsername stylewidth:150px>Username/label>input typetext idsalesforceUsername autocompleteoff /> /td> /tr> tr> td> label forsalesforceRestApiEnabled stylewidth:150px>Salesforce REST API/label>div classswitchComponent typecheckbox idsalesforceRestApiEnabled>/div> /td> /tr> tr classsalesforceRestApiClass> td> label forsalesforceClientCredentialsEnabled stylewidth:150px>Salesforce Client Credentials Flow/label>div classswitchComponent typecheckbox idsalesforceClientCredentialsEnabled>/div> /td> /tr> tr classsalesforceRestApiClass> td> label forsalesforceJwtBearerEnabled stylewidth:150px>Salesforce JWT Bearer Token Flow/label>div classswitchComponent typecheckbox idsalesforceJwtBearerEnabled>/div> /td> /tr> tr classsalesforceRestApiClass> td> span idsalesforceLoginUrlTip classtip auto>/span> label insidelabel forsalesforceLoginUrl stylewidth:150px>Auth Token Url/label>input typetext idsalesforceLoginUrl placeholderdefault: https://login.salesforce.com/services/oauth2/token /> /td> /tr> tr classsalesforceRestApiClass salesforceJwtCertClass> td> label forsalesforceJwtCertFile stylewidth:150px>Certificate (PFX)/label> form idsalesforceJwtCertUploadForm>input typefile idsalesforceJwtCertFile accept.pfx />/form> /td> /tr> tr classsalesforceRestApiClass salesforceJwtCertClass> td> label forsalesforceJwtCertData stylewidth:150px>Certificate (Base64 Encoded)/label>textarea idsalesforceJwtCertData>/textarea> /td> /tr> tr classsalesforceRestApiClass salesforceJwtCertClass> td> label forsalesforceJwtCertPassword stylewidth:150px>Certificate Password/label>input typepassword idsalesforceJwtCertPassword autocompleteoff /> /td> /tr> tr classsalesforceGrantPasswordClass> td> !--These 2 lines are added because of a bug in chrome, chrome fills any field with typepassword and the the field preceeding it by remembered credentials--> label forsalesforcePassword stylewidth:150px>Password/label>input typepassword idsalesforcePassword autocompleteoff /> /td> /tr> tr classsalesforceGrantPasswordClass> td> label forsalesforceSecurityToken stylewidth:150px>Security Token/label>input typetext idsalesforceSecurityToken autocompleteoff /> /td> /tr> tr classsalesforceRestApiClass> td> label forsalesforceClientId stylewidth:150px>Client Id/label>input typetext idsalesforceClientId autocompleteoff /> /td> /tr> tr classsalesforceRestApiClass salesforceClientSecretClass> td> label forsalesforceClientSecret stylewidth:150px>Client Secret/label>input typetext idsalesforceClientSecret autocompleteoff /> /td> /tr> tr> td> label insidelabel forsalesforceUsingSandbox stylewidth:150px>span classtip auto titleTurn ON if it is Sandbox Account.>/span>Is Sandbox Account/label>div classswitchComponent typecheckbox idsalesforceUsingSandbox>/div> /td> /tr> tr> td> hr /> span stylemargin-top: 36px !important classtip auto titleObject Base URL is used to create the object links in INSIDE which allow the agents to open accounts, contacts or cases from INSIDE directly in Salesforce by clicking on the OPEN IN SALESFORCE buttons. In case INSIDE is used in an Extension, this opens up a new tab in Salesforce window. Generally its the Salesforce DOMAIN URL for the client appended by /one/one.app#/sObject/>/span> label insidelabel forsalesforceUrl stylewidth:150px>Object Base Url/label>input typetext idsalesforceUrl /> /td> /tr> tr> td> label forsalesforceUsePersonAccounts stylewidth:150px>Use Person Accounts/label>div classswitchComponent typecheckbox idsalesforceUsePersonAccounts>/div> /td> /tr> tr> td> span classtip auto titleWhen the toggle is enabled, INSIDE will link visitors together based on Salesforce Account so that the conversations and purchases data is merged and shown together for each linked Visitor.>/span>label forsalesforceUseAccountId stylewidth:150px>Merge Visitors with same Salesforce Account/label>div classswitchComponent typecheckbox idsalesforceUseAccountId>/div> /td> /tr> tr> td> span classtip auto titleWhen the toggle is enabled, INSIDE will create an agentwork item in the omni channel for manual proactive chats.>/span>label forsalesforceCreateAgentWorkProactiveReply stylewidth:150px>Create AgentWork for Manual Proactive Engagements/label>div classswitchComponent typecheckbox idsalesforceCreateAgentWorkProactiveReply>/div> /td> /tr> tr> td> span classtip auto titleOn Conversation End, Create Salesforce Conversation And Link With Account/Contact/Lead Automatically.>/span>label forsalesforceCreateConversation stylewidth:150px>Create Salesforce Conversation/label>div classswitchComponent typecheckbox idsalesforceCreateConversation>/div> /td> /tr> tr> td> span classtip auto titleOn Conversation End, Create Salesforce Live Chat Transcript And Link With Account/Contact/Lead Automatically.>/span>label forsalesforceCreateLiveChatTranscript stylewidth:150px>Create Salesforce Live Chat Transcript/label>div classswitchComponent typecheckbox idsalesforceCreateLiveChatTranscript>/div> /td> /tr> tr> td> span classtip auto titleWhen toggle ON, a separate object INSIDESocialConversation will be used by INSIDE to create Social Conversations in Salesforce. When toggled OFF, social conversations will be part of the same object INSIDEConversation in Salesforce if Create Salesforce Conversation is toggled ON.>/span>label forsalesforceUseInsideSocialConversationObject stylewidth:150px>Use INSIDE Social Conversation Object/label>div classswitchComponent typecheckbox idsalesforceUseInsideSocialConversationObject>/div> /td> /tr> tr> td> span classtip auto titleWhen toggle ON, a separate object INSIDEVideoConversation will be used by INSIDE to create Video/Audio Conversations in Salesforce. When toggled OFF, video/audio conversations will be part of the same object INSIDEConversation in Salesforce if Create Salesforce Conversation is toggled ON.>/span>label forsalesforceUseInsideVideoConversationObject stylewidth:150px>Use INSIDE Video Conversation Object/label>div classswitchComponent typecheckbox idsalesforceUseInsideVideoConversationObject>/div> /td> /tr> tr> td> span classtip auto titleOn Post Chat Survey, Save Post Chat Survey results to Salesforce.>/span>label forsalesforceCreateSurveyResults stylewidth:150px insidelabel>Save Survey to Salesforce/label>div classswitchComponent typecheckbox idsalesforceSaveSurveyResults>/div> /td> /tr> tr> td> span classtip auto titleToggled ON imports Salesforce knowledge articles to Save Responses.>/span>label forsalesforceImportKnowledgeArticles stylewidth:150px insidelabel>Import Salesforce Knowledge Articles to Responses/label>div classswitchComponent typecheckbox idsalesforceArticlesToSaveResponses>/div> /td> /tr> tr> td> span classtip auto titleWhen toggled ON, all links in INSIDE that open in Salesforce will use one Window instead of opening multiple Windows. This works well for Salesforce Users using the new Lightning Interface.>/span>label insidelabel forsalesforceAvoidMultipleSalesforceTabs stylewidth:150px>Open Salesforce in Single Window/label>div classswitchComponent typecheckbox idsalesforceAvoidMultipleSalesforceTabs>/div> /td> /tr> tr> td> span classtip auto titleCheck if a lead with same email address already exist.>/span>label insidelabel forsalesforceCheckForMultipleLeads stylewidth:150px>Check For Duplicate Leads/label>div classswitchComponent typecheckbox idsalesforceCheckForMultipleLeads>/div> /td> /tr> tr> td> span classtip auto titleWhen toggled ON, the Add/Edit case options will be removed.>/span>label insidelabel forsalesforceDisableAddEditCase stylewidth:150px>Disable Case Creation/Editing/label>div classswitchComponent typecheckbox idsalesforceDisableAddEditCase>/div> /td> /tr> tr> td> span classtip auto titleHide Add Contact/Account>/span>label insidelabel forhideAddContact stylewidth:150px>Hide Add Contact/Account/label>div classswitchComponent typecheckbox idhideAddContact>/div> /td> /tr> tr> td> span classtip auto titleHide Edit Contact/Account>/span>label insidelabel forhideEditContact stylewidth:150px>Hide Edit Contact/Account/label>div classswitchComponent typecheckbox idhideEditContact>/div> /td> /tr> tr> td> span classtip auto titleHide Lookup Contact/Account>/span>label insidelabel forhideLookupContact stylewidth:150px>Hide Lookup Contact/Account/label>div classswitchComponent typecheckbox idhideLookupContact>/div> /td> /tr> tr> td> span classtip auto titleHide Unlink Contact/Account>/span>label insidelabel forhideUnlinkContact stylewidth:150px>Hide Unlink Contact/Account/label>div classswitchComponent typecheckbox idhideUnlinkContact>/div> /td> /tr> tr> td> span classtip auto titleEnable Visitor End Chat Alert in Omni-Channel>/span>label insidelabel forenableVisitorEndChatAlert stylewidth:150px>Enable Visitor End Chat Alert in Omni-Channel/label>div classswitchComponent typecheckbox idenableVisitorEndChatAlert>/div> /td> /tr> tr> td> span classtip auto titleHide Lookup from Top Bar>/span>label insidelabel forhideLookupTopbar stylewidth:150px>Hide Lookup from Top Bar/label>div classswitchComponent typecheckbox idhideLookupTopbar>/div> /td> /tr> tr idtrSalesforceMapFieldToggle> td> span classtip auto titleSelect an appropriate field to map for searching contact/Person Account.>/span>label insidelabel forsalesforceMapField stylewidth:150px;>Auto Match Visitor To/label>select idsfMatchingFields stylewidth: 150px;>/select>div idfieldsLoading classfloatRight>div classloadingIcon>/div>/div> /td> /tr> tr> td> span classtip auto titleChat Unit of Capacity, used only when omni channel is toggled on a particular channel.>/span>label insidelabel forsfOmniChannelCapacity stylewidth:150px;>Chat Unit of Capacity/label>input idsfOmniChannelCapacity stylewidth: 150px; typenumber min0 autocompleteoff /> /td> /tr> tr> td> span classtip auto titleSocial Unit Of Capacity>/span>label insidelabel forsfSocialUnitCapacity stylewidth:150px;>Social Unit Of Capacity/label>input idsfSocialUnitCapacity stylewidth: 150px; typenumber min0 autocompleteoff /> /td> /tr> tr> td> span classtip auto titleVideo Unit Of Capacity>/span>label insidelabel forsfVideoUnitCapacity stylewidth:150px;>Video Unit Of Capacity/label>input idsfVideoUnitCapacity stylewidth: 150px; typenumber min0 autocompleteoff /> /td> /tr> tr> td> span classtip auto titleAgent work accept/decline timeout (sec), used to expire pending work items in salesforce if not accepted/declined by operator.>/span>label insidelabel forsfOmniChannelAcceptTimeout stylewidth:150px;>Push unaccepted chat back to queue after (secs)/label>input idsfOmniChannelAcceptTimeout stylewidth: 150px; typenumber unitssecs autocompleteoff /> /td> /tr> tr> td> span classtip auto titleAgent work decline cooldown (sec).>/span>label insidelabel forsfOmniChannelDeclineCooldown stylewidth:150px;>Agent Work Decline Cooldown/label>input idsfOmniChannelDeclineCooldown stylewidth: 150px; typenumber unitssecs autocompleteoff /> /td> /tr> tr idtrSalesforceCaseRecordTypeToggle> td> label insidelabel forsfCaseRecordType stylewidth:150px;>Case Record Type/label>select idsfCaseRecordType stylewidth: 150px;>/select> /td> /tr> tr idtrSalesforcePersonAccountRecordTypeToggle> td> label insidelabel forsfPersonAccountRecordType stylewidth:150px;>Account Record Type/label>select idsfPersonAccountRecordType stylewidth: 150px;>/select> /td> /tr> tr> td> hr /> div classsaveButton idsaveSalesforceSettings>Save/div> /td> /tr> tr> td idtdSalesforceFormConfig> hr /> div>label forsalesforceCreateCaseForm>Create Case Config/label>input idbtnCreateCaseForm classblueButton typebutton valueEdit />/div> div>label forsalesforceCreateLeadForm>Create Lead Config/label>input idbtnCreateLeadForm classblueButton typebutton valueEdit />/div> div>label forsalesforceCreateContactForm>Create Contact Config/label>input idbtnCreateContactForm classblueButton typebutton valueEdit />/div> div>label forsalesforceCreateAccountForm>Create Account Config/label>input idbtnCreateAccountForm classblueButton typebutton valueEdit />/div> div>label forsalesforceViewContact>View Contact Config/label>input idbtnViewContactForm classblueButton typebutton valueEdit />/div> div>label forsalesforceViewPersonAccount>View Account Config/label>input idbtnViewPersonAccountForm classblueButton typebutton valueEdit />/div> div>label forsalesforceViewCase>View Case Config/label>input idbtnViewCaseForm classblueButton typebutton valueEdit />/div> div>label forsalesforceViewCase>Omni-Channel Status Mapping/label>input idbtnOmniChannelStatusMapping classblueButton typebutton valueEdit />/div> /td> /tr> /table> /td> td rowspan8 aligncenter classformConfiguration styledisplay:none> label>Form Configuration/label>| input typebutton classblueButton valueSave idbtnConfigSaveSetting /> input typebutton classblueButton valueReset idbtnReset /> | input typebutton classblueButton valueReset to default idbtnResetToDefault /> br /> label idlblSalesforceFields>Salesforce Fields/label> select idsfFieldSelect>/select>input typebutton classblueButton btnSfAddField valueAdd Field idbtnAddField /> input typehidden idhfSettingName /> div iddvFormCreator classformCreator>/div> /td> td idtdSalesforceCustomSettingsPanel rowspan8>/td> /tr> /table>/div>div idzendeskSettings stylewidth: 990px; classsubmenuSettings> div classmenuTitle>Zendesk Settings/div> table classzendeskSettingsTable> tr> td> table> tr> td> label forzendeskEnable stylewidth:291px>Enable Zendesk Integration/label>div classswitchComponent typecheckbox idzendeskEnable>/div> hr /> /td> /tr> tr> td> label forzendeskUsername stylewidth:150px>Username/label>input typetext idzendeskUsername autocompleteoff /> /td> /tr> tr> td> label forzendeskSecurityToken stylewidth:150px>Security Token/label>input typetext idzendeskSecurityToken autocompleteoff /> /td> /tr> tr> td> label insidelabel forzendeskUrl stylewidth:150px>Url/label>input typetext idzendeskUrl autocompleteoff /> /td> /tr> tr> td> label insidelabel formakeAutomatedCommentsPrivate stylewidth:291px>Make automated comments private/label>div classswitchComponent typecheckbox idmakeAutomatedCommentsPrivate>/div> /td> /tr> tr> td> hr /> div classsaveButton idsaveZendeskSettings>Save/div> /td> /tr> tr> td> hr /> label forzendeskCreateCaseForm stylewidth:150px>Create Ticket Config/label>input idbtnZendeskCreateCaseForm classblueButton typebutton valueEdit />br /> label forzendeskCreateLeadForm stylewidth:150px;>Create Contact Config/label>input idbtnZendeskCreateLeadForm classblueButton typebutton valueEdit />br /> label forzendeskViewContact stylewidth:150px>View Contact Config/label>input idbtnZendeskViewContactForm classblueButton typebutton valueEdit />br /> label forzendeskViewCase stylewidth:150px>View Ticket Config/label>input idbtnZendeskViewCaseForm classblueButton typebutton valueEdit /> /td> /tr> /table> /td> td aligncenter classformConfiguration styledisplay:none> label>Form Configuration/label>| input typebutton classblueButton valueSave idbtnZendeskConfigSaveSetting /> input typebutton classblueButton valueReset idbtnZendeskReset /> | input typebutton classblueButton valueReset to default idbtnZendeskResetToDefault /> br /> label idlblZendeskFields>Zendesk Fields/label> select idsfZendeskFieldSelect>/select>input typebutton classblueButton valueAdd Field idbtnZendeskAddField /> input typehidden idhfZendeskSettingName /> div iddvZendeskFormCreator classformCreator>/div> /td> /tr> /table>/div>div iddynamics365Settings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>Dynamics 365 Settings/div> div classinside-tabs form iddynamics365SettingsTab> div classtabHeader no-border> ul> li>a idsettingsShowTab href#dynamics365SettingsForm insidelabel>Settings/a>/li> li>a href#dynamics365DataMappingForm insidelabel>Form Configuration/a>/li> li>a href#dynamics365TablesForm insidelabel>Tables Configurations/a>/li> li>a href#dynamics365AdvancedForm insidelabel>Advanced/a>/li> /ul> /div> div iddynamics365SettingsForm> table classdynamics365SettingsTable> tr> td colspan2> label fordynamics365Enabled stylewidth:263px>Enable Dynamics 365 Integration/label>div classswitchComponent typecheckbox iddynamics365Enabled data-nameenabled>/div> hr /> /td> /tr> tr> tr>th iddynamics365TableHeaderLogin1>Login with client Id and client Secret/th>th iddynamics365TableHeaderLogin2>Login with TLS mutual authentication/th>/tr> td iddynamics365TableLogin1 classtableselected> table> tr> td> label fordynamics365Url stylewidth:150px>span classtip auto titleeg. https://org123456.crm6.dynamics.com>/span>Instance Url/label> /td> td> input typetext namedynamics365Url iddynamics365Url autocompleteoff data-form-typeother data-lpignoretrue data-nameinstanceUrl /> /td> /tr> tr> td> label fordynamics365ClientId stylewidth:150px>span classtip auto titleLogs in with ClientID \ ClientSecret Based Authentication flow.>/span>Client Id/label> /td> td> input typetext namedynamics365ClientId iddynamics365ClientId data-nameclientId data-lpignoretrue autocompleteoff data-form-typeother /> /td> /tr> tr> td> label fordynamics365ClientSecret stylewidth:150px>Client Secret/label> /td> td> input typepassword namedynamics365ClientSecret iddynamics365ClientSecret autocompleteoff data-lpignoretrue data-nameclientSecret data-form-typeother /> /td> /tr> /table> /td> td iddynamics365TableLogin2 classtabledisabled> table> tr> td> label fordynamics365Url2 stylewidth:150px>span classtip auto titleeg. https://org123456.crm6.dynamics.com>/span>Instance Url/label> /td> td> input typetext namedynamics365Url iddynamics365Url2 autocompleteoff data-form-typeother data-lpignoretrue data-nameinstanceUrl /> /td> /tr> tr> td> label fordynamics365ClientId2 stylewidth:150px>span classtip auto titleLogs in with with TLS mutual Authentication flow.>/span>Client Id/label> /td> td> input typetext namedynamics365ClientId iddynamics365ClientId2 data-nameclientId data-lpignoretrue autocompleteoff data-form-typeother /> /td> tr> td> label fordynamics365Certificate stylewidth:150px>span classtip auto titleClient Certificate to use during login.>/span>Certificate/label> /td> td> input typetext iddynamics365Certificate autocompleteoff data-lpignoretrue data-form-typeother data-namecertificate /> /td> /tr> tr> td> label fordynamics365CertificatePassword stylewidth:150px>Certificate Password/label> /td> td> input typepassword iddynamics365CertificatePassword autocompleteoff data-lpignoretrue data-form-typeother data-namecertificatePassword /> /td> /tr> /table> /td> /tr> tr> td colspan2> hr /> div classsaveButton idsaveDynamics365Settings>Save/div> /td> /tr> /table> /div> div iddynamics365DataMappingForm> table> tr> td> div idtdDynamics365FormConfig> div classsubMenuItem data-actioncreatecontact data-namecreateContactForm insidelabel>Create Contact/div> div classsubMenuItem data-actionviewcontact data-nameviewContactForm insidelabel>View Contact/div> !-- div classsubMenuItem data-actioncreateaccount data-namecreateAccountForm>Create Account/div>--> !-- div classsubMenuItem data-actionviewpersonaccount data-nameviewAccountForm>View Account/div>--> div classsubMenuItem data-actioncreatecase data-namecreateCaseForm insidelabel>Create Case/div> div classsubMenuItem data-actionviewcase data-nameviewCaseForm insidelabel>View Case/div> /div> /td> td> div classformConfiguration styledisplay: none> div iddvDynamics365FormCreatorHeader> div iddvDynamics365FormCreatorSaveField> input typebutton classblueButton valueSave idbtnDynamics365ConfigSaveSetting /> input typebutton classblueButton valueReset idbtnDynamics365Reset /> input typebutton classblueButton valueReset to default idbtnDynamics365ResetToDefault /> /div> div iddvDynamics365FormCreatorAddField> label idlblDynamics365Fields>Fields/label> select iddynamics365FieldSelect>/select> input typebutton classblueButton btnDynamics365AddField valueAdd Field idbtnDynamics365AddField /> input typehidden iddynamics365SettingName /> /div> /div> div iddvDynamics365FormCreator classformCreator>/div> /div> /td> /tr> /table> /div> div iddynamics365AdvancedForm> div> table classdynamics365SettingsTable> tr> td> span classtip auto titleEnable/Disable Logs to Debug the integration. Should be OFF by default>/span> label fordynamics365Enabled stylewidth:263px>Debug/label> /td> td> div classswitchComponent typecheckbox iddynamics365Debug data-namedebug>/div> /td> /tr> tr> td> span classtip auto titleWhen enabled, it will create a user activity in Dynamics 365 when the conversation in Inside ends.>/span> label fordynamics365CreateConversationActivity stylewidth:263px>Create Conversation Activity/label> /td> td> div classswitchComponent typecheckbox iddynamics365CreateConversationActivity data-namecreateConversationActivity>/div> /td> /tr> tr> td> span classtip auto titleWhen enabled, it will create a user activity in Dynamics 365 as soon as the conversation becomes Active. Otherwize, the user activity will be created at the end of the conversation.>/span> label fordynamics365CreateActivityAtStart stylewidth:263px>Create User Activity at Start of Conversation/label> /td> td> div classswitchComponent typecheckbox iddynamics365CreateActivityAtStart data-namecreateActivityOnConversationStart>/div> /td> /tr> tr> td colspan2> hr /> /td> /tr> tr styledisplay:none> td> label fordynamics365UsePersonAccounts stylewidth:263px>Use Person Accounts/label> /td> td> div classswitchComponent typecheckbox iddynamics365UsePersonAccounts data-nameusePersonAccounts>/div> /td> /tr> tr idtrDynamics365MapFieldToggle data-restricted1> td> span classtip auto titleSelect an appropriate field to map for searching contact/Person Account.>/span> label insidelabel fordynamics365MatchingFields stylewidth:263px;>Auto Match Visitor To/label> /td> td> select iddynamics365MatchingFields stylewidth: 150px; data-nameautoMatchFieldId>/select>div classfloatRight dynamics365fieldsLoading>/div> /td> /tr> tr> td colspan2> hr /> /td> /tr> tr> td> span classtip auto titleToggled ON imports Dynamics 365 knowledge articles to Saved Responses>/span> label fordynamics365ImportArticleResponses stylewidth:150px>Import Dynamics 365 Knowledge Articles to Responses/label> /td> td> div classswitchComponent typecheckbox iddynamics365ImportArticleResponses data-nameimportKnowledgeArticles>/div> /td> /tr> tr iddynamics365SyncRow> td colspan2> span classtip auto titleSynchronises Dynamics 365 knowledge articles with INSIDE saved responses, which is otherwise run hourly.>/span> div classbutton iddynamics365SyncArticleResponses>Sync Articles with Responses/div> /td> /tr> tr> td colspan2> hr /> div classsaveButton idsaveDynamics365SettingsAdvanced>Save/div> /td> /tr> /table> /div> /div> div iddynamics365TablesForm> table> tr> th>Inside Conversation/th> td> div class idconversationTableStatus styledisplay: none>/div> div classsaveButton idconversationTableCreate data-entitynew_insideconversation data-actioncreate>Create Table/div> div classsaveButton idconversationTableUpdate data-entitynew_insideconversation data-actionupdate>Update Table/div> div classsaveButton idconversationTableReset data-entitynew_insideconversation data-actionreset>Reset Table/div> /td> /tr> tr styledisplay: none> th>Inside Conversation Task/th> td> div class idconversationTaskTableStatus styledisplay: none>/div> div classsaveButton idconversationTaskTableCreate data-entitynew_insideconversationtask data-actioncreate>Create Table/div> div classsaveButton idconversationTaskTableUpdate data-entitynew_insideconversationtask data-actionupdate>Update Table/div> div classsaveButton idconversationTaskTableReset data-entitynew_insideconversationtask data-actionreset>Reset Table/div> /td> /tr> /table> /div> /div>/div>div idfacebookMessengerSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Facebook Messenger/span> span classaddButton titleAdd a new facebook messenger>New/span> /div> div idfacebookMessengerHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Page Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateFacebookMessengerSettings styledisplay:none> div idpopupFacebookMessengerHolder classpopupContentHolder> input typehidden namefacebookmessengerId idfacebookmessengerId autocompleteoff /> hr /> div classsocialMediaControls> table idtbl-mainControls classtableControls> tr classtbl-header> td stylewidth: 100%;> h3>Account Setup/h3> /td> /tr> tr> td> div classcontent inside-field> label translation-off forfacebookmessengerName stylewidth: 210px>span classtip auto titleThe Facebook page name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext namefacebookmessengerName idfacebookmessengerName autocompleteoff data-form-typeother /> div classfield-icon>/div> /div> /div> div> label translation-off forfacebookmessengerSubsite stylewidth: 210px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idfacebookmessengerSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div> label translation-off forfacebookmessengerLanguage stylewidth: 210px>span insidelabel>Language/span>/label> select idfacebookmessengerLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> hr/> /td> /tr> tr> td> label forfacebookmessengerUseCustomApp classinline stylewidth:275px;>span classtip auto titleIf you want to use your own custom Meta App, toggle this ON.>?/span>span insidelabel>Use custom Meta App/span>/label> div classswitchComponent idfacebookmessengerUseCustomApp changeFunctioninside.socialMedia.facebookMessenger.functions.facebookUseCustomAppSwitchChange>/div> /td> /tr> tr idfacebookmessengerCustomSetup styledisplay:none> td> div> label translation-off forfacebookmessengerAppId stylewidth: 210px>span classtip auto titleYour app will have a unique app ID. You will use this ID whenever you use one of our SDKs or Open Graph tags for sharing. You can find your app ID in your apps dashboard.>?/span>span insidelabel>App ID/span>/label> input typetext namefacebookmessengerAppId idfacebookmessengerAppId autocompleteoff /> /div> div> label translation-off forfacebookmessengerAppSecret stylewidth: 210px>span classtip auto titlefacebook auto-generates an app secret associated with your application. The application secret authenticates requests made by your application to Facebook servers and should be treated like a password.>?/span>span insidelabel>App Secret/span>/label> input typepassword namefacebookmessengerAppSecret idfacebookmessengerAppSecret placeholder autocompleteoff /> /div> div classcontent inside-field> label translation-off forfacebookmessengerPageId stylewidth: 210px>span classtip auto titleThe ID of your facebook page.>?/span>span insidelabel>Page ID/span>/label> div classfield-container required> input typetext namefacebookmessengerPageId idfacebookmessengerPageId placeholder autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off forfacebookmessengerPageToken stylewidth: 210px> span classtip auto titleA facebook long-lived Page access token. An access token is invalidated if a password changes, if the user who requested the token no longer has a role on the app or Page, or when a security issue has been detected.>?/span>span insidelabel>Page Access Token/span>/label> input typetext namefacebookmessengerPageToken idfacebookmessengerPageToken placeholder autocompleteoff data-form-typeother /> span idbtnFacebookGetPageAccessToken classicon-refresh valueRefresh Access Token styledisplay:none;cursor: pointer>/span> /div> div styledisplay:none> label translation-off forfacebookmessengerApiVersion stylewidth: 210px>span classtip auto titleMeta Api Version. See https://developers.facebook.com/docs/graph-api/guides/versioning/>?/span>span insidelabel>Api Version/span>/label> input typetext namefacebookmessengerApiVersion idfacebookmessengerApiVersion placeholder16.0 autocompleteoff /> /div> div> label translation-off forfacebookmessengerWebhookUrl stylewidth: 210px>span classtip auto titleWebhook Url to set on Facebook App in order to receive messages>?/span>span insidelabel>Webhook Url/span>/label> input typetext namefacebookmessengerWebhookUrl idfacebookmessengerWebhookUrl readonlyreadonly placeholder autocompleteoff /> /div> span namebtnFacebookVerificationToken idbtnFacebookVerificationToken classblueButton stylewidth: 210px; margin-right: 10px;>Generate Verification Token/span> input typetext namefacebookmessengerVerificationToken idfacebookmessengerVerificationToken readonlyreadonly stylebackground: white; autocompleteoff /> /td> /tr> tr idfacebookmessengerUnifiedSetup> td> div> button idbtnFacebookLogin classfb-login-custom-button blueButton > Log in with Facebook /button> /div> div idfacebookmessengerPageIdSelectDiv> label translation-off forfacebookmessengerPageIdSelect stylewidth: 210px> span classtip auto titleSelect the facebook page that you want to integrate with Inside.>?/span> span insidelabel>Facebook Page/span>/label> select idfacebookmessengerPageIdSelect data-tooltipClick on the Facebook Login button first to authorize your Facebook page> /select> /div> /td> /tr> /table> hr /> table idtbl-facebookmessengerControls stylewidth: 620px; classtableControls> tr classtbl-header> td stylewidth: 100%;> h3> Messenger Setup a idfb-messenger-link target_blank stylefloat: right;text-decoration: none; hrefhttps://m.me/ relnoopener> img src../images/external-link.svg altOpen Facebook Messenger titleOpen Facebook Messenger classupload-offer-icon /> /a> /h3> label stylewidth:275px;>Enable Facebook Messenger Integration/label> div classswitchComponent idfacebookmessengerEnabledSwitch changeFunctioninside.socialMedia.facebookMessenger.functions.facebookEnabledSwitchChange>/div> /td> /tr> tr> td> label translation-off forfacebookmessengerPostChatSurveyEnabled stylewidth:275px;>span classtip auto titleEnable Post Chat Survey for Messenger Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idfacebookmessengerPostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classfacebookmessengerPostChatSurveyEnabledClass> td> div> label translation-off forfacebookmessengerPostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idfacebookmessengerPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classfacebookmessengerPostChatSurveyEnabledClass> td> div> label translation-off forfacebookmessengerPostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idfacebookmessengerPostChatSurveyUrl typetext stylewidth: 390px /> /div> /td> /tr> tr> td> label translation-off forfacebookmessengerDebugSwitch stylewidth:275px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idfacebookmessengerDebugSwitch classswitchComponent>/div> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off forfacebookmessengerChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idfacebookmessengerChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label> input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label> input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /td> /tr> tr> td colspan2> div> label translation-off forfacebookmessengerChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idfacebookmessengerChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea>br /> label translation-off forfacebookmessengerChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idfacebookmessengerChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forfacebookmessengerStartWorkflowOnlineSelect stylewidth: 280px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idfacebookmessengerStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forfacebookmessengerStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idfacebookmessengerStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forfacebookmessengerStartWorkflowOfflineSelect stylewidth: 280px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idfacebookmessengerStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Service Level /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forfacebookmessengerSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idfacebookmessengerBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forfacebookmessengerSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idfacebookmessengerOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forfacebookmessengerSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idfacebookmessengerWfmServiceLevelTarget> /div> /td> /tr> /table> table idtbl-facebookControls stylewidth: 620px; display:none> tr classtbl-header> td stylewidth: 100%;> h3> Feed Setup a idfb-page-link target_blank stylefloat: right;text-decoration: none; relnoopener hrefhttps://facebook.com/> img src../images/external-link.svg altOpen Facebook Page classupload-offer-icon /> /a> /h3> label>Enable Facebook Feed Integration/label> div classswitchComponent idfacebookEnabledSwitch changeFunctioninside.socialMedia.facebook.functions.facebookEnabledSwitchChange>/div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idlineMessagingSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Line Messaging/span> span classaddButton titleAdd a new Line Messaging>New/span> /div> div idlineMessagingHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Channel Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateLineMessagingSettings styledisplay:none> div idpopupLineMessagingHolder classpopupContentHolder> input typehidden namelineId idlineId /> label>Enable Line Messaging Integration/label> div classswitchComponent idlineEnabledSwitch changeFunctioninside.socialMedia.lineMessaging.functions.lineEnabledSwitchChange>/div> hr /> div idlineControls classsocialMediaControls> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup a idline-link target_blank stylefloat: right;text-decoration: none; hrefhttps://developers.line.biz/ relnoopener> img src../images/external-link.svg altOpen Line /> span stylefont-size:24px classicon-qrcode>/span> /a> /h3> /td> /tr> tr> td> div classcontent inside-field> label forlineName stylewidth: 210px>span classtip auto titleThe Line Channel name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext namelineName idlineName autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off forlineSubsite stylewidth: 210px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idlineSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div classcontent inside-field> label forlineLineId stylewidth: 210px>span classtip auto titleThe Line User ID is the unique identifier for your account. It looks like @qbcdefgh and can be found in the Account information section in https://admin-official.line.me>?/span>span insidelabel>Line User Id/span>/label> div classfield-container required> input typetext namelineLineId idlineLineId autocompleteoff /> div classfield-icon>/div> /div> /div> div classcontent inside-field> label forlinePageId stylewidth: 210px>span classtip auto titleYour Line channel will have a unique channel ID. You can find your channel ID in your apps dashboard.(https://developers.line.me/console/)>?/span>span insidelabel>Channel Id/span>/label> div classfield-container required> input typetext namelinePageId idlinePageId autocompleteoff /> div classfield-icon>/div> /div> /div> div> label forlineAppSecret stylewidth: 210px>span classtip auto titleLine auto-generates a channel secret associated with your application. The application secret helps to verify the requests from the Line servers are valid. It should be treated like a password.>?/span>span insidelabel>Channel Secret/span>/label> input typepassword namelineAppSecret idlineAppSecret placeholder autocompleteoff /> /div> /td> /tr> tr> td> div> label translation-off forlineLanguage stylewidth: 210px>span insidelabel>Language/span>/label> select idlineLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> /td> /tr> tr> td> div> label forlinePageToken stylewidth: 210px>span classtip auto titleAn access token allows Inside to make Line API calls.>?/span>span insidelabel>Access Token/span>/label> input typetext namelinePageToken idlinePageToken placeholder autocompleteoff /> /div> /td> /tr> tr> td> label stylewidth: 210px translation-off forlinePostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for Line Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idlinePostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classlinePostChatSurveyEnabledClass> td> div> label translation-off forlinePostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idlinePostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classlinePostChatSurveyEnabledClass> td> div> label translation-off forlinePostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idlinePostChatSurveyUrl typetext stylewidth: 390px /> /div> /td> /tr> tr> td> label translation-off forlineDebugSwitch stylewidth:210px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idlineDebugSwitch classswitchComponent>/div> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off forlineChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idlineChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off forlineChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idlineChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea>br /> label translation-off forlineChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idlineChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forlineStartWorkflowOnlineSelect stylewidth: 280px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idlineStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forlineStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idlineStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forlineStartWorkflowOfflineSelect stylewidth: 280px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idlineStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Service Level /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forlineSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idlineBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forlineSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idlineOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forlineSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idlineWfmServiceLevelTarget> /div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idwhatsAppSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>WhatsApp/span> span classaddButton titleAdd a new WhatsApp>New/span> /div> div idwhatsAppHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Phone Number/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateWhatsAppSettings styledisplay:none> div idpopupWhatsAppHolder classpopupContentHolder no-padding> div classinsidePopupRightTabsHeader> input typehidden namewhatsappId idwhatsappId /> label>Enable WhatsApp Integration/label> div classswitchComponent idwhatsappEnabledSwitch changeFunctioninside.socialMedia.whatsapp.functions.whatsAppEnabledSwitchChange>/div> /div> div idwhatsAppTabs classinsidePopupRightTabsContainer> div classinsidePopupRightTab selected contentwhatsAppSettingsTab insidelabel>Account Setup/div> div classinsidePopupRightTab contentwhatsAppMessagesTab insidelabel>Business Hours/div> div classinsidePopupRightTab contentwhatsAppVATab insidelabel>Virtual Assistant/div> div classinsidePopupRightTab contentwhatsAppTemplatesTab insidelabel>Templates/div> div classinsidePopupRightTab contentwhatsAppSurveyTab insidelabel>Post Chat Survey/div> div classinsidePopupRightTab contentwhatsAppServiceLevelTab insidelabel>Service Levels/div> /div> div idwhatsAppControls classsocialMediaControls whatsAppSettingsTab insidePopupRightTabContent> div classwhatsappLoadingContainer>/div> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup a idwhatsapp-link target_blank stylefloat: right;text-decoration: none; hrefhttps://www.twilio.com/console/sms/whatsapp/ relnoopener> img src../images/external-link.svg altOpen WhatsApp titleOpen WhatsApp classupload-offer-icon/> /a> /h3> /td> /tr> tr> td> div> label translation-off forwhatsappProviderName stylewidth: 210px>span insidelabel>Provider/span>/label> select idwhatsappProviderName stylewidth: 390px data-bindoptions: socialMedia.whatsapp.providerNames, optionsText: name,value: value>/select> /div> /td> /tr> tr> td> div classcontent inside-field> label forwhatsappName stylewidth: 210px>span classtip auto titleThe WhatsApp name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext namewhatsappName idwhatsappName autocompleteoff/> div classfield-icon>/div> /div> /div> div> label translation-off forwhatsappSubsite stylewidth: 210px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idwhatsappSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> /td> /tr> tr> td> div> label translation-off forwhatsappLanguage stylewidth: 210px>span insidelabel>Language/span>/label> select idwhatsappLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> /td> /tr> tr idwhatsappFacebookLoginRow> td> div classcontent inside-field> button idbtnFacebookLogin stylebackground-color: #1bb9da; border: 0; border-radius: 4px; color: #fff; cursor: pointer; font-weight: bold; padding: 10px 20px 10px;>Login with Facebook/button> div styledisplay:none> label translation-off forwhatsappEmbededSignupFlowEnabled stylewidth:210px;>span classtip auto titleEmbeded Signup Enabled>?/span>span insidelabel>Embeded Signup/span>/label> div typecheckbox idwhatsappEmbededSignupFlowEnabled classswitchComponent>/div> /div> /div> /td> /tr> tr idwhatsappPageIdRow> td> div classcontent inside-field> label forwhatsappPageId stylewidth: 210px>span classtip auto titleYour WhatsApp phone number with country code. (ie. +61401020304)>?/span>span insidelabel>Phone Number/span>/label> div classfield-container required> input typetext namewhatsappPageId idwhatsappPageId autocompleteoff/> div classfield-icon>/div> /div> /div> /td> /tr> tr idwhatsappPhoneNumberIdRow> td> div classcontent inside-field> label forwhatsappPhoneNumberId stylewidth: 210px>span classtip auto titleYour WhatsApp phone number id from Meta>?/span>span insidelabel>Phone Number Id/span>/label> div classfield-container required> input typetext namewhatsappPhoneNumberId idwhatsappPhoneNumberId autocompleteoff/> div classfield-icon>/div> /div> /div> /td> /tr> tr idwhatsappAccountIdRow styledisplay:none> td> div classcontent inside-field> label forwhatsappAccountId stylewidth: 210px>span classtip auto titleTwillio Account SID>?/span>span insidelabel>Account Id/span>/label> div classfield-container required> input typetext namewhatsappAccountId idwhatsappAccountId placeholder autocompleteoff/> div classfield-icon>/div> /div> /div> /td> /tr> tr idwhatsappBusinessIdRow styledisplay:none> td> div classcontent inside-field> label forwhatsappBusinessId stylewidth: 210px>span classtip auto titleThe company business id for the account on Meta>?/span>span insidelabel>Business Id/span>/label> div classfield-container> input typetext namewhatsappBusinessId idwhatsappBusinessId placeholder autocompleteoff/> div classfield-icon>/div> /div> /div> /td> /tr> tr idwhatsappAccessTokenRow styledisplay:none> td> div classcontent inside-field> label forwhatsappAccessToken stylewidth: 210px>span classtip auto titleTwillio Authentication token allows Inside to use Twilios Services>?/span>span insidelabel>Authentication Token/span>/label> div classfield-container required> input typetext namewhatsappAccessToken idwhatsappAccessToken placeholder autocompleteoff/> div classfield-icon>/div> /div> /div> /td> /tr> tr idwhatsappMessagingServiceSidRow styledisplay:none> td> div classcontent inside-field> label forwhatsappMessagingServiceSid stylewidth: 210px>span insidelabel>Messaging Service Sid/span>/label> div classfield-container> input typetext namewhatsappMessagingServiceSid idwhatsappMessagingServiceSid placeholder autocompleteoff/> /div> /div> /td> /tr> tr styledisplay:none> td> div> label translation-off forwhatsappApiVersion stylewidth: 210px>span classtip auto titleMeta Api Version. See https://developers.facebook.com/docs/graph-api/guides/versioning/>?/span>span insidelabel>Api Version/span>/label> input typetext namewhatsappApiVersion idwhatsappApiVersion placeholder16.0 autocompleteoff/> /div> /td> /tr> tr idwhatsappWebhookUrlRow> td> div> label translation-off forwhatsappWebhookUrl stylewidth: 210px>span classtip auto titleWebhook Url to set on Whatsapp Meta App in order to receive messages>?/span>span insidelabel>Webhook Url/span>/label> input typetext namewhatsappWebhookUrl idwhatsappWebhookUrl readonlyreadonly placeholder autocompleteoff/> /div> /td> /tr> tr idwhatsappWebhookCallbackUrlRow> td> div> label translation-off forwhatsappWebhookCallbackUrl stylewidth: 210px>span classtip auto titleWebhook Callback Url to set on Twillio in order to receive callback status messages>?/span>span insidelabel>Callback Webhook Url/span>/label> input typetext namewhatsappWebhookCallbackUrl idwhatsappWebhookCallbackUrl readonlyreadonly placeholder autocompleteoff/> /div> /td> /tr> tr idwhatsappVerificationTokenRow> td> span namebtnWhatsappVerificationToken idbtnWhatsappVerificationToken classblueButton stylewidth: 210px; margin-right: 10px;>Generate Verification Token/span> input typetext namewhatsappVerificationToken idwhatsappVerificationToken readonlyreadonly stylebackground: white; autocompleteoff/> /td> /tr> tr> td> label translation-off forwhatsappDebugSwitch stylewidth:210px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idwhatsappDebugSwitch classswitchComponent>/div> /td> /tr> tr idwhatsappSalesforceMapFieldToggle> td> label insidelabel forwhatsappSFMatchingFields stylewidth: 210px>span classtip auto titleSelect an appropriate field to map for searching contact/Person Account.>?/span>span insidelabel>SF Auto Match Visitor To/span>/label> select idwhatsappSFMatchingFields>/select> div idwhatsappFieldsLoading classfloatRight> div classloadingIcon>/div>/div> /td> /tr> tr idwhatsappHealthCheckRow styledisplay:none> td> div idwhatsappHealthCheckDiv>/div> /td> /tr> /table> /div> div classwhatsAppMessagesTab insidePopupRightTabContent styledisplay:none> div classtabsMultiLanData lang-tabs> ul classlang-bar>/ul> /div> table classtableControls tabContentElement> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Business Hours /h3> /td> /tr> tr> td colspan2> div classinside-field styledisplay:none> div classfield-container business-hours required> label translation-off forwhatsappChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idwhatsappChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea multilangfield multilangpropertyofflineMessage1 multilangidentifierofflineMessage1 multilanglabelOffline Message (Business Hours) multilangheadingOffline Messages classofflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea>br /> label translation-off>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea multilangfield multilangpropertyofflineMessage2 multilangidentifierofflineMessage2 multilanglabelOffline Message (Non-Business Hours) multilangheadingOffline Messages classofflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> /table> /div> div classwhatsAppVATab insidePopupRightTabContent styledisplay:none> table classtableControls> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forwhatsappStartWorkflowOnlineSelect stylewidth: 350px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idwhatsappStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be startedWhen toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forwhatsappStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idwhatsappStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forwhatsappStartWorkflowOfflineSelect stylewidth: 350px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idwhatsappStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> /table> /div> div classwhatsAppTemplatesTab insidePopupRightTabContent styledisplay:none> div classwhatsAppTemplatesTabHeading> h3 styledisplay:inline-block> Message Templates /h3> div idaddWhatsAppMsgTmpltBtn classaddButton>New/div> /div> div idwhatsAppTmpltList>/div> /div> div classwhatsAppSurveyTab insidePopupRightTabContent styledisplay:none> table classtableControls> tr> td stylewidth: 100%;> h3> Post Chat Survey /h3> /td> /tr> tr> td> label stylewidth: 250px translation-off forwhatsappPostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for WhatsApp Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idwhatsappPostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classwhatsappPostChatSurveyEnabledClass> td> div> label translation-off forwhatsappPostChatSurvey stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idwhatsappPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classwhatsappPostChatSurveyEnabledClass> td> div> label translation-off forwhatsappPostChatSurveyWithinPlatform stylewidth:250px; margin-bottom:16px;>span classtip auto title>?/span>span insidelabel>Send Survey Within Platform/span>/label> div typecheckbox idwhatsappPostChatSurveyWithinPlatform classswitchComponent stylemargin:auto; vertical-align: middle;>/div> /div> div> label translation-off forwhatsappPostChatSurveyUrl stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idwhatsappPostChatSurveyUrl typetext stylewidth: 390px /> /div> div classwhatsappPostChatSurveyWithinPlatformClass> label translation-off forwhatsappPostChatSurveyResExp stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Survey Response Expiry (mins)/span>/label> input idwhatsappPostChatSurveyResExp typenumber value60 min1 stylewidth: 100px /> /div> div classwhatsappPostChatSurveyWithinPlatformClass stylemargin-bottom:10px> label translation-off forwhatsappPostChatSurveyErrorMsg stylewidth: 250px>span classtip auto titleIn case Visitor on Whatsapp comes back with invalid response against a Survey Question, this error message will be displayed.>?/span>span insidelabel>Validation Error Message/span>/label> textarea idwhatsappPostChatSurveyErrorMsg stylewidth: 390px;display:inline-block;margin:auto;vertical-align:middle;>Sorry, we couldnt validate your input, please try again./textarea> /div> div classwhatsappPostChatSurveyWithinPlatformClass> label translation-off forwhatsappPostChatSurveyAllowSkip stylewidth: 250px; margin-bottom: 16px;>span classtip auto title>?/span>span insidelabel>Allow Skipping Survey/span>/label> div typecheckbox idwhatsappPostChatSurveyAllowSkip classswitchComponent stylemargin:auto; vertical-align: middle;>/div> /div> div classwhatsappPostChatSurveyWithinPlatformClass> label translation-off forwhatsappPostChatSurveySkipWords stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Survey Skip Keywords/span>/label> input idwhatsappPostChatSurveySkipWords typetext stylewidth: 390px valueSKIP /> /div> /td> /tr> /table> /div> div classwhatsAppServiceLevelTab insidePopupRightTabContent styledisplay:none> table classtableControls> tr> td stylewidth: 100%;> h3> Service Levels /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forwhatsappSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idwhatsappBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forwhatsappSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idwhatsappOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forwhatsappSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idwhatsappWfmServiceLevelTarget> /div> /td> /tr> /table> /div> /div> hr /> /template>/div>div idtwitterSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Twitter/span> span classaddButton titleAdd a new Twitter>New/span> /div> div idtwitterHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Api Key/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateTwitterSettings styledisplay:none> div idpopupTwitterHolder classpopupContentHolder> input typehidden nametwitterId idtwitterId /> label>Enable Twitter Integration/label> div classswitchComponent idtwitterEnabledSwitch changeFunctioninside.socialMedia.twitter.functions.twitterEnabledSwitchChange>/div> hr /> div idtwitterControls classsocialMediaControls> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup a idtwitter-link target_blank stylefloat: right;text-decoration: none; hrefhttps://developer.twitter.com/en/apps relnoopener> img src../images/external-link.svg altOpen Twitter titleOpen Twitter classupload-offer-icon /> /a> /h3> /td> /tr> tr> td> div classcontent inside-field> label fortwitterName stylewidth: 210px>span classtip auto titleThe Twitter name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext nametwitterName idtwitterName autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off fortwitterSubsite stylewidth: 210px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idtwitterSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div> label fortwitterEnvironmentName stylewidth: 210px>span classtip auto titleYour Twitter Dev Environment Name/Label>?/span>span insidelabel>App Environment Name/span>/label> input typetext nametwitterEnvironmentName idtwitterEnvironmentName autocompleteoff /> /div> /td> /tr> tr> td> div> label translation-off fortwitterLanguage stylewidth: 210px>span insidelabel>Language/span>/label> select idtwitterLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> /td> /tr> tr> td> div classcontent inside-field> label fortwitterPageId stylewidth: 210px>span classtip auto titleYour Twitter Consumer Api Key>?/span>span insidelabel>Consumer API Key/span>/label> div classfield-container required> input typetext nametwitterPageId idtwitterPageId autocompleteoff /> div classfield-icon>/div> /div> /div> div> label fortwitterApiKeySecret stylewidth: 210px>span classtip auto titleYour Twitter Consumer Api Secret Key>?/span>span insidelabel>Consumer API Secret Key/span>/label> input typetext nametwitterApiKeySecret idtwitterApiKeySecret placeholder autocompleteoff /> /div> div> label fortwitterAccessToken stylewidth: 210px>span classtip auto titleYour Twitter Access Token>?/span>span insidelabel>Access Token/span>/label> input typetext nametwitterAccessToken idtwitterAccessToken placeholder autocompleteoff /> /div> div> label fortwitterAccessTokenSecret stylewidth: 210px>span classtip auto titleYour Twitter Access Token Secret>?/span>span insidelabel>Access Token Secret/span>/label> input typetext nametwitterAccessTokenSecret idtwitterAccessTokenSecret placeholder autocompleteoff /> /div> div styledisplay: none> label fortwitterApplicationId stylewidth: 210px>span classtip auto titleYour Twitter Application Id (auto populated after twitter subscription is registered)>?/span>span insidelabel>Application Id/span>/label> input typetext nametwitterApplicationId idtwitterApplicationId placeholder value-1 autocompleteoff /> /div> /td> /tr> tr> td> label stylewidth: 210px translation-off fortwitterPostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for Twitter Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idtwitterPostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classtwitterPostChatSurveyEnabledClass> td> div> label translation-off fortwitterPostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idtwitterPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classtwitterPostChatSurveyEnabledClass> td> div> label translation-off fortwitterPostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idtwitterPostChatSurveyUrl typetext stylewidth: 390px /> /div> /td> /tr> tr> td> label translation-off fortwitterDebugSwitch stylewidth:210px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idtwitterDebugSwitch classswitchComponent>/div> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off fortwitterChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idtwitterChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off fortwitterChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idtwitterChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea>br /> label translation-off fortwitterChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idtwitterChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> tr idtwitter_webhook_tr styledisplay:none> td> hr /> h3>Webhook Information/h3> div idtwitter_webhook_info>p>No Webhook registered/p>/div> div idtwitter_webhook_action> input typehidden namewebhookAppId idwebhookAppId /> input typehidden namewebhookId idwebhookId /> span namebtnTwitterRegisterWebhook idbtnTwitterRegisterWebhook classregisterButton>Register/span> span namebtnTwitterValidateWebhook idbtnTwitterValidateWebhook classvalidateButton>Validate/span> span namebtnTwitterDeleteWebhook idbtnTwitterDeleteWebhook classdeleteButton>Delete/span> /div> /td> /tr> tr idtwitter_subscription_tr styledisplay:none> td> hr /> h3>Subscription Information/h3> input typehidden nametwitterUserId idtwitterUserId /> div idtwitter_subscription_info>/div> div idtwitter_webhook_action> span namebtnTwitterRegisterSubscriptions idbtnTwitterRegisterSubscriptions classregisterButton>Subscribe/span> span namebtnTwitterDeleteSubscription idbtnTwitterDeleteSubscription classdeleteButton>Remove/span> /div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idweChatMessagingSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>WeChat/span> span classaddButton titleAdd a new WeChat>New/span> /div> div idweChatMessagingHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>App Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateWeChatMessagingSettings styledisplay:none> div idpopupWeChatMessagingHolder classpopupContentHolder no-padding> div classinsidePopupRightTabsHeader> input typehidden namelineId idweChatId /> label>Enable WeChat Integration/label> div classswitchComponent idweChatEnabledSwitch changeFunctioninside.socialMedia.wechatMessaging.functions.wechatEnabledSwitchChange>/div> /div> div idweChatTabs classinsidePopupRightTabsContainer> div classinsidePopupRightTab selected contentweChatSettingsTab insidelabel>Account Setup/div> div classinsidePopupRightTab contentweChatMessagesTab insidelabel>Business Hours/div> div classinsidePopupRightTab contentweChatVATab insidelabel>Virtual Assistant/div> div classinsidePopupRightTab contentweChatSurveyTab insidelabel>Post Chat Survey/div> div classinsidePopupRightTab contentweChatServiceLevelTab insidelabel>Service Levels/div> /div> div idweChatControls classsocialMediaControls weChatSettingsTab insidePopupRightTabContent> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup span idwechat-refreshtoken classicon-refresh stylefloat: right; display:none>/span> a idwechat-link target_blank stylefloat: right;text-decoration: none; hrefhttps://mp.weixin.qq.com/ relnoopener> img src../images/external-link.svg altOpen WeChat /> span stylefont-size:24px; display:none; classicon-qrcode>/span> /a> /h3> /td> /tr> tr> td> div classcontent inside-field> label forweChatName stylewidth: 250px>span classtip auto titleThe WeChat Official Account Name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext nameweChatName idweChatName autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off forweChatSubsite stylewidth: 250px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idweChatSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div classcontent inside-field> label forweChatAppId stylewidth: 250px>span classtip auto titleYour WeChat Official Account will have a unique App Id. You can find your APP ID in your apps dashboard.(https://mp.weixin.qq.com/console/)>?/span>span insidelabel>App Id/span>/label> div classfield-container required> input typetext nameweChatAppId idweChatAppId autocompleteoff /> div classfield-icon>/div> /div> /div> /td> /tr> tr> td> div> label translation-off forweChatLanguage stylewidth: 250px>span insidelabel>Language/span>/label> select idweChatLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> /td> /tr> tr> td styleheight:38px;> label stylewidth: 250px;margin:0 10px 0 0; translation-off forweChatThirdPartyPlatform>span classtip auto titleUse Inside Third Party Platform credentials instead of client account secrets>?/span>span insidelabel>Use Third Party Platform/span>/label> div typecheckbox idweChatThirdPartyPlatform classswitchComponent changeFunctioninside.socialMedia.wechatMessaging.functions.wechatThirdPartyPlatformSwitchChange stylemargin:0 0 2px 0;>/div> /td> /tr> tr idweChatSettingsThirdPartyPlatform> td> div> label forweChatAuthUrl stylewidth: 250px>span classtip auto titleScan the authorisation QrCode/Url from the wechat app>?/span>span insidelabel>Account Authorisation Url/span>/label> input typetext nameweChatAuthUrl idweChatAuthUrl readonlyreadonly stylepadding-right: 35px; placeholder autocompleteoff /> a idweChatAuthUrl-link target_blank styletop: 6px;position: relative;right: 35px;;text-decoration: none; href> span stylefont-size: 24px; classicon-qrcode>/span> /a> /div> /td> /tr> tr idweChatSettingsAccountSecrets> td> div> label forweChatAppSecret stylewidth: 250px>span classtip auto titleWeChat auto-generates an app secret associated with your application. The application secret helps to verify the requests from the WeChat servers are valid. It should be treated like a password.>?/span>span insidelabel>App Secret/span>/label> input typepassword nameweChatAppSecret idweChatAppSecret placeholder autocompleteoff /> /div> div> label forweChatAppToken stylewidth: 250px>span classtip auto titleAn access token allows Inside to make WeChat API calls.>?/span>span insidelabel>Access Token/span>/label> input typetext nameweChatAppToken idweChatAppToken placeholder autocompleteoff /> /div> div> label forweChatEncryptionKey stylewidth: 250px>span classtip auto titleWeChat provides an encryption key associated with your official account. It should be treated like a password.>?/span>span insidelabel>Encryption Key/span>/label> input typepassword nameweChatEncryptionKey idweChatEncryptionKey placeholder autocompleteoff /> /div> /td> /tr> tr> td styleheight:38px;> label stylewidth: 250px;margin:0 10px 0 0; translation-off forweChatForeignAccount>span classtip auto titleIf the WeChat app is not in China, you need to toggle Foreign Account option ON >?/span>span insidelabel>Foreign Account/span>/label> div typecheckbox idweChatForeignAccount classswitchComponent stylemargin:0 0 2px 0;>/div> /td> /tr> tr> td styleheight:38px;> label stylewidth: 250px;margin:0 10px 0 0; translation-off forweChatMiniProgram>span classtip auto titleIf the WeChat app is a Mini Program you need to toggle Mini Program option ON.>?/span>span insidelabel>Mini Program/span>/label> div typecheckbox idweChatMiniProgram classswitchComponent stylemargin:0 0 2px 0;>/div> /td> /tr> tr> td> label translation-off forweChatDebugSwitch stylewidth: 250px;margin:0 10px 0 0;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idweChatDebugSwitch classswitchComponent>/div> /td> /tr> /table> /div> div classweChatMessagesTab insidePopupRightTabContent styledisplay:none> table classtableControls> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Business Hours /h3> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off forweChatChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idweChatChatBusinessHours classweChatChatBusinessHours> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off forweChatChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idweChatChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea>br /> label translation-off forweChatChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idweChatChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> /table> /div> div classweChatVATab insidePopupRightTabContent styledisplay:none> table classtableControls> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forweChatStartWorkflowOnlineSelect stylewidth: 280px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idweChatStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forweChatStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idweChatStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forweChatStartWorkflowOfflineSelect stylewidth: 280px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idweChatStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> /table> /div> div classweChatSurveyTab insidePopupRightTabContent styledisplay:none> table classtableControls> tr> td stylewidth: 100%;> h3> Post Chat Survey /h3> /td> /tr> tr> td styleheight:38px;> label stylewidth: 250px;margin:0 10px 0 0; translation-off forweChatPostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for WeChat Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idweChatPostChatSurveyEnabled classswitchComponent stylemargin:0 0 2px 0;>/div> /td> /tr> tr classweChatPostChatSurveyEnabledClass> td> div> label translation-off forweChatPostChatSurvey stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idweChatPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classweChatPostChatSurveyEnabledClass> td> div> label translation-off forweChatPostChatSurveyWithinPlatform stylewidth:250px; margin-bottom:16px;>span classtip auto title>?/span>span insidelabel>Send Survey Within Platform/span>/label> div typecheckbox idweChatPostChatSurveyWithinPlatform classswitchComponent stylemargin:auto; vertical-align: middle;>/div> /div> div> label translation-off forweChatPostChatSurveyUrl stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idweChatPostChatSurveyUrl typetext stylewidth: 390px /> /div> div classweChatPostChatSurveyWithinPlatformClass> label translation-off forweChatPostChatSurveyResExp stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Survey Response Expiry (mins)/span>/label> input idweChatPostChatSurveyResExp typenumber value60 min1 stylewidth: 100px /> /div> div classweChatPostChatSurveyWithinPlatformClass stylemargin-bottom:10px> label translation-off forweChatPostChatSurveyErrorMsg stylewidth: 250px>span classtip auto titleIn case Visitor on WeChat comes back with invalid response against a Survey Question, this error message will be displayed.>?/span>span insidelabel>Validation Error Message/span>/label> textarea idweChatPostChatSurveyErrorMsg stylewidth: 390px;display:inline-block;margin:auto;vertical-align:middle;>Sorry, we couldnt validate your input, please try again./textarea> /div> div classweChatPostChatSurveyWithinPlatformClass> label translation-off forweChatPostChatSurveyAllowSkip stylewidth: 250px; margin-bottom: 16px;>span classtip auto title>?/span>span insidelabel>Allow Skipping Survey/span>/label> div typecheckbox idweChatPostChatSurveyAllowSkip classswitchComponent stylemargin:auto; vertical-align: middle;>/div> /div> div classweChatPostChatSurveyWithinPlatformClass> label translation-off forweChatPostChatSurveySkipWords stylewidth: 250px>span classtip auto title>?/span>span insidelabel>Survey Skip Keywords/span>/label> input idweChatPostChatSurveySkipWords typetext stylewidth: 390px valueSKIP /> /div> /td> /tr> /table> /div> div classweChatServiceLevelTab insidePopupRightTabContent styledisplay:none> table classtableControls> tr> td stylewidth: 100%;> h3> Service Levels /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forweChatSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idweChatBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forweChatSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idweChatOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forweChatSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idweChatWfmServiceLevelTarget> /div> /td> /tr> /table> /div> /div> hr /> /template>/div>div idapplemessagesSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Apple Messages/span>span classaddButton titleAdd a new Apple Messages account>New/span>/div> div idapplemessagesHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Business Chat Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateAppleMessagesSettings styledisplay:none> div idpopupAppleMessagesHolder classpopupContentHolder> input typehidden nameapplemessagesId idapplemessagesId /> label>Enable Apple Messages Integration/label> div classswitchComponent idapplemessagesEnabledSwitch changeFunctioninside.socialMedia.applebusinesschat.functions.appleBusinessChatEnabledSwitchChange>/div> hr /> div idapplemessagesControls classsocialMediaControls> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup a idapplemessages-link target_blank stylefloat: right;text-decoration: none; relnoopener hrefhttps://developer.apple.com/> span stylefont-size: 24px; classicon-external-link>/span> /a> /h3> /td> /tr> tr> td> div classinside-field> label forapplemessagesName stylewidth: 280px>span classtip auto titleThe Apple Messages name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext nameapplemessagesName idapplemessagesName autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off forapplemessagesSubsite stylewidth: 280px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idapplemessagesSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div classinside-field> label forapplemessagesPageId stylewidth: 280px>span classtip auto titleYour Apple Messages Business Id>?/span>span insidelabel>Business Chat Id/span>/label> div classfield-container required> input typetext nameapplemessagesPageId idapplemessagesPageId autocompleteoff /> div classfield-icon>/div> /div> /div> div> /div> /td> /tr> tr> td> div> label translation-off forapplemessagesLanguage stylewidth: 280px>span insidelabel>Language/span>/label> select idapplemessagesLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> /td> /tr> tr styledisplay: none> td> div> label forapplemessagesSecret stylewidth: 280px>span classtip auto titleSecret Passphrase>?/span>span insidelabel>Secret Passphrase/span>/label> input typetext nameapplemessagesSecret idapplemessagesSecret placeholder autocompleteoff /> /div> div> label forapplemessagesCspId stylewidth: 280px>span classtip auto titleApple Customer Service Platform Id>?/span>span insidelabel>Customer Service Platform Id/span>/label> input typetext nameapplemessagesCspId idapplemessagesCspId placeholder autocompleteoff /> /div> /td> /tr> tr> td stylewidth: 100%;> h3> Apple Pay Setup /h3> /td> /tr> tr> td> div> label forapplemessagesMerchantName stylewidth: 280px>span classtip auto titleYour Apple Merchant Name (eg. Inside Merchant )>?/span>span insidelabel>Merchant Name/span>/label> input typetext nameapplemessagesMerchantName idapplemessagesMerchantName autocompleteoff /> /div> div> label forapplemessagesMerchantId stylewidth: 280px>span classtip auto titleYour Apple Merchant Id (eg. merchant.com.mycompany)>?/span>span insidelabel>Merchant Id/span>/label> input typetext nameapplemessagesMerchantId idapplemessagesMerchantId autocompleteoff /> /div> div> label forapplemessagesPaymentGatewayUrl stylewidth: 280px>span classtip auto titleYour Apple Pay payment gateway url>?/span>span insidelabel>Payment Gateway Url/span>/label> input typetext nameapplemessagesPaymentGatewayUrl idapplemessagesPaymentGatewayUrl autocompleteoff /> /div> div> label forapplemessagesMerchantCertificateData stylewidth: 280px>span classtip auto titleMerchant Certificate in P12 Format Base64 encoded>?/span>span insidelabel>Merchant Certificate (Base64 Encoded)/span>/label> form idapplemessagesMerchantCertificateUploadForm styledisplay: inline-block;>input typefile acceptapplication/x-pkcs12 idapplemessagesMerchantCertificate autocompleteoff />/form> /div> div> textarea idapplemessagesMerchantCertificateData stylewidth: 100%; height: 50px; resize: vertical>/textarea> /div> div> label forapplemessagesMerchantCertificatePassword stylewidth: 280px>span classtip auto titleMerchant Certificate Password>?/span>span insidelabel>Merchant Certificate Password/span>/label> input typepassword nameapplemessagesMerchantCertificatePassword idapplemessagesMerchantCertificatePassword autocompleteoff /> /div> /td> /tr> tr> td stylewidth: 100%;> h3> OAuth Flow Setup /h3> /td> /tr> tr> td> div> label forapplemessagesOAuthClientId stylewidth: 280px>span classtip auto titleYour Third Party OAuth Client Id>?/span>span insidelabel>OAuth Client Id/span>/label> input typetext nameapplemessagesOAuthClientId idapplemessagesOAuthClientId autocompleteoff /> /div> div> label forapplemessagesOAuthClientSecret stylewidth: 280px>span classtip auto titleYour Third Party OAuth Client Secret>?/span>span insidelabel>OAuth Client Secret/span>/label> input typetext nameapplemessagesOAuthClientSecret idapplemessagesOAuthClientSecret autocompleteoff /> /div> div> label forapplemessagesOAuthClientResType stylewidth: 280px>span classtip auto titleYour Third Party OAuth Client Response Type (e.g. code for LinkedIn)>?/span>span insidelabel>OAuth Client Response Type/span>/label> input typetext nameapplemessagesOAuthClientResType idapplemessagesOAuthClientResType autocompleteoff /> /div> div> label forapplemessagesOAuthClientScope stylewidth: 280px>span classtip auto titleYour Third Party OAuth Client Scope Comma Separated (e.g. r_liteprofile)>?/span>span insidelabel>OAuth Client Scope/span>/label> input typetext nameapplemessagesOAuthClientScope idapplemessagesOAuthClientScope autocompleteoff /> /div> /td> /tr> tr> td stylewidth: 100%;> h3> Other Settings /h3> /td> /tr> tr> td> label stylewidth: 210px translation-off forapplemessagesPostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for Apple Messages Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idapplemessagesPostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classapplemessagesPostChatSurveyEnabledClass> td> div> label translation-off forapplemessagesPostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idapplemessagesPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classapplemessagesPostChatSurveyEnabledClass> td> div> label translation-off forapplemessagesPostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idapplemessagesPostChatSurveyUrl typetext stylewidth: 390px /> /div> /td> /tr> tr> td> label translation-off forapplemessagesDebugSwitch stylewidth:210px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idapplemessagesDebugSwitch classswitchComponent>/div> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off forapplemessagesChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div classfield-icon>/div> /div> /div> div idapplemessagesChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off forapplemessagesChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idapplemessagesChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea> label translation-off forwhatsappChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idapplemessagesChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forapplemessagesStartWorkflowOnlineSelect stylewidth: 280px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idapplemessagesStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forapplemessagesStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idapplemessagesStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forapplemessagesStartWorkflowOfflineSelect stylewidth: 280px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idapplemessagesStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Service Level /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forapplemessagesSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idapplemessagesBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forapplemessagesSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idapplemessagesOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forapplemessagesSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idapplemessagesWfmServiceLevelTarget> /div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idinstagramSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Instagram/span>span classaddButton titleAdd a new Instagram>New/span>/div> div idinstagramHolder> table classconfig-tables insideListTable rolepresentation> thead> tr classinsideListHeader> th>Name/th> th>Page Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateInstagramSettings styledisplay:none> div idpopupInstagramHolder classpopupContentHolder> input typehidden nameinstagramId idinstagramId /> label>Enable Instagram Integration/label> div classswitchComponent idinstagramEnabledSwitch changeFunctioninside.socialMedia.instagram.functions.instagramEnabledSwitchChange>/div> hr /> div idinstagramControls classsocialMediaControls> table classtableControls> tr> td stylewidth: 100%;> h3> Account Setup a idinstagram-link relnoopener target_blank styledisplay:none;float: right;text-decoration: none; hrefhttps://instagram.com/> img src../images/external-link.svg altOpen Instagram User titleOpen Instagram User classupload-offer-icon> /a> /h3> /td> /tr> tr> td> div classcontent inside-field> label forinstagramName stylewidth: 280px>span classtip auto titleInstagram name>?/span>span insidelabel>Name/span>/label> div classfield-container required> input typetext nameinstagramName idinstagramName autocompleteoff /> div classfield-icon>/div> /div> /div> div> label translation-off forinstagramSubsite stylewidth: 280px>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idinstagramSubsite stylewidth: 390px data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div> label translation-off forinstagramLanguage stylewidth: 280px>span insidelabel>Language/span>/label> select idinstagramLanguage stylewidth: 390px data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> hr/> /td> /tr> tr> td> label forinstagramUseCustomApp classinline stylewidth:275px;>span classtip auto titleIf you want to use your own custom Meta App, toggle this ON.>?/span>span insidelabel>Use custom Meta App/span>/label> div classswitchComponent idinstagramUseCustomApp changeFunctioninside.socialMedia.instagram.functions.instagramUseCustomAppSwitchChange>/div> /td> /tr> tr idinstagramCustomSetup styledisplay:none> td> div classcontent inside-field> label forinstagramAppId stylewidth: 280px>span classtip auto titleInstagram App Id>?/span>span insidelabel>App Id/span>/label> div classfield-container required> input typetext nameinstagramAppId idinstagramAppId autocompleteoff /> div classfield-icon>/div> /div> /div> div classcontent inside-field> label translation-off forinstagramSecret stylewidth: 280px>span classtip auto titlefacebook auto-generates an app secret associated with your application. The application secret authenticates requests made by your application to Facebook servers and should be treated like a password.>?/span>span insidelabel>App Secret/span>/label> div classfield-container required> input typepassword nameinstagramSecret idinstagramSecret placeholder autocompleteoff /> div classfield-icon>/div> /div> /div> div classcontent inside-field> label translation-off forinstagramPageId stylewidth: 280px>span classtip auto titleThe ID of your facebook page connected to instagram account.>?/span>span insidelabel>Page ID/span>/label> div classfield-container required> input typetext nameinstagramPageId idinstagramPageId placeholder autocompleteoff /> div classfield-icon>/div> /div> /div> div classcontent inside-field> label translation-off forinstagramPageToken stylewidth: 280px> span classtip auto titleA facebook long-lived Page access token. An access token is invalidated if a password changes, if the user who requested the token no longer has a role on the app or Page, or when a security issue has been detected.>?/span>span insidelabel>Page Access Token/span> /label> div classfield-container required> input typetext nameinstagramPageToken idinstagramPageToken placeholder autocompleteoff data-form-typeother /> div classfield-icon>/div> /div> span idbtnInstagramGetPageAccessToken classicon-refresh valueRefresh Access Token styledisplay:none;cursor: pointer>/span> /div> div styledisplay:none> label translation-off forinstagramApiVersion stylewidth: 210px>span classtip auto titleMeta Api Version. See https://developers.facebook.com/docs/graph-api/guides/versioning/>?/span>span insidelabel>Api Version/span>/label> input typetext nameinstagramApiVersion idinstagramApiVersion placeholder16.0 autocompleteoff /> /div> div> label translation-off forinstagramWebhookUrl stylewidth: 280px>span classtip auto titleWebhook Url to set on Facebook App in order to receive messages>?/span>span insidelabel>Webhook Url/span>/label> input typetext nameinstagramWebhookUrl idinstagramWebhookUrl readonlyreadonly placeholder autocompleteoff /> /div> span namebtnInstagramVerificationToken idbtnInstagramVerificationToken classblueButton stylewidth: 280px; margin-right: 10px;>Generate Verification Token/span> input typetext nameinstagramVerificationToken idinstagramVerificationToken readonlyreadonly stylebackground: white; autocompleteoff /> /td> /tr> tr idinstagramUnifiedSetup> td> div> button idbtnInstagramLogin classfb-login-custom-button blueButton > Log in with Facebook /button> /div> div idinstagramPageIdSelectDiv> label translation-off forcustomInstagramAccountDropdown stylewidth: 210px> span classtip auto titleSelect the facebook page that you want to integrate with Inside.>?/span> span insidelabel>Instagram Account/span>/label> div idcustomInstagramAccountDropdown>div classinsidedropdown instagramDropdownPlaceholder>Select Instagram Account/div>/div> input classhidden typetext nameinstagramUserAccessToken idinstagramUserAccessToken placeholder autocompleteoff data-form-typeother /> input classhidden typetext nameinstagramPageName idinstagramPageName placeholder autocompleteoff data-form-typeother /> input classhidden typetext nameinstagramAccountId idinstagramAccountId placeholder autocompleteoff data-form-typeother /> /div> /td> /tr> tr> td> label stylewidth: 280px translation-off forinstagramPostChatSurveyEnabled>span classtip auto titleEnable Post Chat Survey for Instagram Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idinstagramPostChatSurveyEnabled classswitchComponent>/div> /td> /tr> tr classinstagramPostChatSurveyEnabledClass> td> div> label translation-off forinstagramPostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idinstagramPostChatSurvey stylewidth: 390px>/select> /div> /td> /tr> tr classinstagramPostChatSurveyEnabledClass> td> div> label translation-off forinstagramPostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idinstagramPostChatSurveyUrl typetext stylewidth: 390px /> /div> /td> /tr> tr> td> label translation-off forinstagramIgnoreStoryMentionSwitch stylewidth:280px;>span classtip auto titleIgnore story mentions. If a story mention is received, no conversation will be created>?/span>span insidelabel>Ignore Story Mention/span>/label> div typecheckbox idinstagramIgnoreStoryMentionSwitch classswitchComponent>/div> /td> /tr> tr> td> label translation-off forinstagramIgnoreStoryReplySwitch stylewidth:280px;>span classtip auto titleIgnore story reply. If a user replies to your story, no conversation will be created and the reaction to the story will be ignored.>?/span>span insidelabel>Ignore Story Reply/span>/label> div typecheckbox idinstagramIgnoreStoryReplySwitch classswitchComponent>/div> /td> /tr> tr> td> label translation-off forinstagramDebugSwitch stylewidth:280px;>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idinstagramDebugSwitch classswitchComponent>/div> /td> /tr> tr> td colspan2> div classinside-field> div classfield-container business-hours required> label translation-off forinstagramChatBusinessHours> span classtip auto titleSet business hours>?/span> span insidelabel>Business Hours/span> /label> div classfield-icon>/div> /div> /div> div idinstagramChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /td> /tr> tr> td colspan2> div> label translation-off forinstagramChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea idinstagramChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea> label translation-off forwhatsappChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea idinstagramChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div> label forinstagramStartWorkflowOnlineSelect stylewidth: 280px>span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idinstagramStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forinstagramStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idinstagramStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div> label forinstagramStartWorkflowOfflineSelect stylewidth: 280px>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idinstagramStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Service Level /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forinstagramSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idinstagramBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forinstagramSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label> input typenumber min0 idinstagramOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forinstagramSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idinstagramWfmServiceLevelTarget> /div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idkakaoTalkSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Kakao Talk/span>span classaddButton titleAdd a new Kakao Talk>New/span>/div> div idkakaoTalkHolder> table classconfig-tables insideListTable> thead> tr classinsideListHeader> th>Name/th> th>Account Id/th> th>Subsite/th> th>Language/th> th>Status/th> th>VA Task (Offline)/th> th>VA Task (Online)/th> th>/th> th>/th> th>/th> /tr> /thead> tbody>/tbody> /table> /div> template idtemplateKakaoTalkSettings styledisplay:none> div idpopupKakaoTalkHolder classpopupContentHolder> input typehidden namekakaotalkId idkakaotalkId /> label>Enable Kakao Talk Integration/label> div classswitchComponent idkakaotalkEnabledSwitch changeFunctioninside.socialMedia.kakaotalk.functions.kakaotalkEnabledSwitchChange>/div> hr /> div idkakaotalkControls classtabContent> h3> Account Setup a idkakaotalk-link relnoopener target_blank stylefloat: right;text-decoration: none; hrefhttps://www.kakaocorp.com/page/> span stylefont-size: 24px; classicon-external-link>/span> /a> /h3> div classinputFullBlock> label forkakaotalkName>span classtip auto titleKakao Talk name. Only used in Inside to recognize the account when you have multiple ones.>?/span>span insidelabel>Name/span>/label> input typetext namekakaotalkName idkakaotalkName autocompleteoff validationrequired maxlength60 /> /div> div classinputFullBlock inputSelect> label translation-off forkakaotalkSubsite>span classtip auto titleLink a subsite to this account>?/span>span insidelabel>Subsite/span>/label> select idkakaotalkSubsite validation data-bindoptions: website.subsites, optionsText: name,value: id sortByname>option value0>Please Select/option>/select> /div> div classinputFullBlock> label forkakaotalkSenderKey>span classtip auto titleKakao Talk Sender Key is an api key provided by Transcosmos>?/span>span insidelabel>Kakao Talk Sender Key/span>/label> input typetext namekakaotalkSenderKey idkakaotalkSenderKey autocompleteoff data-form-typeother validationrequired /> /div> div classinputFullBlock> label forkakaotalkAccountId>span classtip auto titleKakao Talk Account Id or UUID. Used to search the account, this is the unique id for the account>?/span>span insidelabel>Kakao Talk Account Id/span>/label> input typetext namekakaotalkAccountId idkakaotalkAccountId autocompleteoff data-form-typeother validationrequired minlength8 maxlength32 /> /div> div classinputFullBlock> label forkakaotalkAccountUrl>span classtip auto titleKakao Talk Account Url or Channel Url. This is the url to directly access the kakao talk account.>?/span>span insidelabel>Kakao Talk Account Url/span>/label> input typetext namekakaotalkAccountUrl idkakaotalkAccountUrl autocompleteoff data-form-typeother validationurl /> /div> div classinputFullBlock> label forkakaotalkIsSandbox classinline-flex>span classtip auto titleIf the Transcosmos Account is a Dev or Sandbox account, this option should be toggled on. For production account it should be off.>?/span>span insidelabel>Is Sandbox/span>/label> div typecheckbox idkakaotalkIsSandbox classswitchComponent>/div> /div> div classinputFullBlock inputSelect> label translation-off forkakaotalkLanguage>span insidelabel>Language/span>/label> select idkakaotalkLanguage data-bindoptions: socialMedia.languages, optionsText: name,value: value>/select> /div> div classinputFullBlock> label translation-off forkakaotalkPostChatSurveyEnabled classinline-flex>span classtip auto titleEnable Post Chat Survey for Kakao Talk Platform>?/span>span insidelabel>Enable Post Chat Survey/span>/label> div typecheckbox idkakaotalkPostChatSurveyEnabled classswitchComponent>/div> /div> div classinputFullBlock inputSelect kakaotalkPostChatSurveyEnabledClass> label translation-off forkakaotalkPostChatSurvey stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey/span>/label> select idkakaotalkPostChatSurvey >/select> /div> div classinputFullBlock kakaotalkPostChatSurveyEnabledClass> label translation-off forkakaotalkPostChatSurveyUrl stylewidth: 210px>span classtip auto title>?/span>span insidelabel>Post Chat Survey Url/span>/label> input idkakaotalkPostChatSurveyUrl typetext /> /div> div classinputFullBlock> label translation-off forkakaotalkDebugSwitch classinline-flex>span classtip auto titleEnable Debug Logs>?/span>span insidelabel>Enable Debugging/span>/label> div typecheckbox idkakaotalkDebugSwitch classswitchComponent>/div> /div> div classinputFullBlock> label translation-off forkakaotalkChatBusinessHours>span classtip auto titleSet business hours>?/span>span insidelabel>Business Hours/span>/label> div idkakaotalkChatBusinessHours classdatetimerangepicker> div iddayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idtimeOfDayFrom stylewidth: 120px; autocompleteoff /> label fortimeOfDayTo>To/label>input idtimeOfDayTo stylewidth: 120px; autocompleteoff /> /div> /div> /div> div classinputFullBlock> label translation-off forkakaotalkChatOfflineMessage1>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label> textarea idkakaotalkChatOfflineMessage1 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> div classinputFullBlock> label translation-off forwhatsappChatOfflineMessage2>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label> textarea idkakaotalkChatOfflineMessage2 stylewidth: 100%; height: 50px; resize:vertical>/textarea> /div> br /> table classtableControls stylewidth: 100%> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Virtual Assistant /h3> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td> div classinputFullBlock inputSelect> label forkakaotalkStartWorkflowOnlineSelect >span classtip auto titleStart a Task when a new chat starts and is allocated to an operator>?/span>span insidelabel>Start Task (Operator Available)/span>/label> select disabled idkakaotalkStartWorkflowOnlineSelect classstartWorkflowOnlineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> div classrightAlignDiv stylepadding-left:13px;> span classtip auto titleWhen toggled ON, after receiving visitors first message, chat will be assigned to Operator and then the Virtual Assistant task will be started When toggled OFF, after receiving visitors first message, chat will remain with Virtual Assistant and the task will be started by VA.>?/span> label stylewidth:320px translation-off forkakaotalkStartWorkflowOnlineOpAssigned>span insidelabel>Assign to Operator first and then start the Task/span>/label> div typecheckbox idkakaotalkStartWorkflowOnlineOpAssigned classswitchComponent startWorkflowOnlineOpAssigned>/div> /div> /div> div classinputFullBlock inputSelect> label forkakaotalkStartWorkflowOfflineSelect>span classtip auto titleStart a Task when chat starts but no operators are available>?/span>span insidelabel>Start Task (No Operator Available)/span>/label> select disabled idkakaotalkStartWorkflowOfflineSelect classstartWorkflowOfflineSelect placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>/select> /div> /td> /tr> tr classvirtualAssistantOptions styledisplay: none> td stylewidth: 100%;> h3> Service Level /h3> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forkakaotalkSFMatchingFields stylewidth: 260px> span classtip auto titleBusiness Service Level Target for Chats (seconds).>?/span> span insidelabel>Business Service Level Target (secs)/span> /label> input typenumber min0 idkakaotalkBusinessServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forkakaotalkSFMatchingFields stylewidth: 260px> span classtip auto titleOperator Service Level Target for Chats (seconds).>?/span> span insidelabel>Operator Service Level Target (secs)/span> /label classserviceLevelContainer> input typenumber min0 idkakaotalkOperatorServiceLevelTarget> /div> /td> /tr> tr> td> div classserviceLevelContainer> label insidelabel forkakaotalkSFMatchingFields stylewidth: 260px> span classtip auto titleWFM Service Level Target for Chats (seconds).>?/span> span insidelabel>WFM Service Level Target (secs)/span> /label> input typenumber min0 idkakaotalkWfmServiceLevelTarget> /div> /td> /tr> /table> hr /> /div> /div> /template>/div>div idpushNotificationSettings stylewidth: 500px; classsubmenuSettings> div classmenuTitle insidelabel>Push Notifications/div> div classloadingIconContainer>/div> div idiosPushNotificationSettings> label>Notification Chat Message/label> br> input typetext iddefaultAppMessage stylewidth: 300px; autocompleteoff /> hr> div classmenuTitle newSubheading insidelabel>Apple Push Notification Service/div> div> div typecheckbox idenableIosPushNotifications classswitchComponent>/div> label>Enable ios push notifications/label> hr> /div> div idiosPushnotificationOLD> label>Production Certificate (P12 Format)/label> br> form idiosCertUploadForm>input typefile idiosCertUploadInput autocompleteoff />/form> br> label>Production Certificate (Base64 Encoded)/label> textarea idiosCertData stylewidth:440px;height:80px;>/textarea> br>br> label>Certificate Password/label> br> !--These 2 lines are added because of a bug in chrome, chrome fills any field with typepassword and the the field preceeding it by remembered credentials--> input typetext idfakeUsername classhideFake autocompleteoff /> input classhideFake typepassword idfakePassword autocompleteoff /> input typepassword idiosCertPassword autocompleteoff stylewidth: 300px; /> br>br> /div> div> label>Production Certificate (P8 Format)/label> br> form idiosP8CertUploadForm>input typefile idiosP8CertUploadInput />/form> br> label>Production Certificate (Base64 Encoded)/label> textarea idiosP8CertData stylewidth:440px;height:80px;>/textarea> br>br> label>Key ID/label> br> input typetext idiosKeyId autocompleteoff stylewidth: 300px; /> br>br> label>Team ID/label> br> input typetext idiosTeamId autocompleteoff stylewidth: 300px; /> br>br> label>Bundle ID/label> br> input typetext idiosBundleId autocompleteoff stylewidth: 300px; /> br>br> /div> div typecheckbox idiosIsProduction classswitchComponent>/div> label>Is Production Environment/label> br>br> div classsaveButton idsaveIosPushNotificationSettings>Save/div> /div> br> div idandroidPushNotificationSettings> div classmenuTitle newSubheading>Google Cloud Messaging/div> div> div typecheckbox idenableAndroidPushNotifications classswitchComponent>/div> label>Enable android push notifications/label> hr> /div> label>Sender Id/label> br> input typetext idandroidSenderId autocompleteoff /> br>br> label>API Key/label> br> textarea idandroidApiKey stylewidth:440px;height:80px;>/textarea> br>br> div classsaveButton idsaveAndroidPushNotificationSettings>Save/div> /div>/div>div idcobrowseSettings stylewidth: 500px; classsubmenuSettings> div classmenuTitle insidelabel>Co-Browse/div> p> div> div classswitchComponent idenableCobrowse valueenableCobrowse typecheckbox>/div> label>Enable Co-Browse/label> hr> /div> div idcontrolModeConfirmationContainer> div classswitchComponent idenableControlModeConfirmation valueenableControlModeConfirmation typecheckbox>/div> span classtip auto titleWhen toggled ON, and Operator clicks on Control Mode to get the control of Visitor browser, system will ask for confirmation from the Visitor, if the Visitor allows then the Control Mode will be enabled, otherwise it will not be allowed. When toggled OFF, operator can start the Control Mode without any confirmation from the Visitor.>?/span> label>Request Control Mode Confirmation/label> hr> /div> div> div classswitchComponent idcobrowseBypassProxy valuebypassProxy typecheckbox>/div> span classtip auto titleWhen toggled ON, the proxy will be bypassed during co-browse.>?/span>label>Bypass Proxy/label> hr> /div> div classtabsMultiLanData lang-tabs styleborder: none; margin-bottom: 10px;> ul classlang-bar> /ul> div classdefaultTab> label>In Progress Text/label> textarea typetext idcobrowseInProgressText styledisplay: block; resize: none; size25 rows1 cols50 autocompleteoff>/textarea> br> label>Close Button Text/label> textarea idcobrowseCloseButtonText styledisplay: block; resize: none; size25 rows1 cols50 autocompleteoff>/textarea> br> label>Request Yes Text/label> textarea idcobrowseRequestYesText styledisplay: block; resize: none; size25 rows1 cols50 autocompleteoff>/textarea> br> label>Request No Text/label> textarea idcobrowseRequestNoText styledisplay:block; resize:none; size25 rows1 cols50autocompleteoff>/textarea> br> label>Request Message Text/label> textarea idcobrowseRequestText styledisplay:block; resize: none; rows4 cols50>/textarea> br> div classcontrolModeConfirmationTextContainer styledisplay: none;> span classtip auto titleMessage that shows to the Visitor for requesting control mode, default message if not set is Agent is requesting for a Control Mode during this co-browse session, do you want to allow that?>?/span>label>Control Mode Confirmation Text/label> textarea idcontrolModeConfirmationText styledisplay:block; resize: none; rows4 cols50>/textarea> /div> br> div classcontrolModeConfirmationYesTextContainer styledisplay: none;> span classtip auto titleButton text for the YES button that appears with control mode confirmation request to the Visitor. Default is Yes.>?/span>label>Control Mode Confirmation Yes Text/label> textarea idcontrolModeConfirmationYesText styledisplay:block; resize: none; size25 rows1 cols50 autocompleteoff>/textarea> /div> br> div classcontrolModeConfirmationNoTextContainer styledisplay: none;> span classtip auto titleButton text for the NO button that appears with control mode confirmation request to the Visitor. Default is No.>?/span>label>Control Mode Confirmation No Text/label> textarea idcontrolModeConfirmationNoText styledisplay:block; resize:none; size25 rows1 cols50autocompleteoff>/textarea> /div> br> /div> /div> span classtip auto titleObscure content of matched input elements during Co-Browse. Please specify one id or name of the input element per line.>?/span>label>Password Filters/label> textarea idcobrowsePasswordFilters styledisplay:block; resize: none; rows4 cols50>/textarea> br> span classtip auto titleHide matched elements during Co-Browse. Use one CSS selector per line. Please make the selectors as specific as possible.>?/span>label>Security Filters/label> textarea idcobrowseSecurityFilters styledisplay:block; resize: none; rows4 cols50>/textarea> br> span classtip auto titleIgnore updates to matched elements during Co-Browse. Use one CSS selector per line. Please make the selectors as specific as possible.>?/span>label>Animation Filters/label> textarea idcobrowseAnimationFilters styledisplay:block; resize: none; rows4 cols50>/textarea> br> span classtip auto titleThe element on the website that the operator is able to scroll. This defaults to the window element if it is left blank.>?/span>label>Page Scroll Element Selector/label> input idcobrowseScrollElement styledisplay:block; size25 autocompleteoff> br> div classsaveButton idsaveCobrowseSettings insidelabel>Save/div>/div>div idemailSettingsMain stylewidth: 1000px; classsubmenuSettings> div classmenuTitle> span insidelabel>Email Accounts/span> span classaddButton idaddEmailSettingsButton>New/span> /div> div idemailPlatformSettings>/div>/div>div idsmsSettingsMain stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Text Phone Numbers/span>span classaddButton idaddSmsSettingsButton>New/span>/div> div idsmsPlatformSettings>/div>/div>div idticketSource stylewidth: 460px; classsubmenuSettings> div classmenuTitle>span insidelabel>Ticket Source/span>span classaddButton idaddSourceButton>New/span>/div> div idticketSourceHolder>/div>/div>div idticketServiceLevelSettings stylewidth: 460px; classsubmenuSettings> div classmenuTitle>Ticket Service Level Settings (hours)/div> div classmenuTitle newSubheading>Operator Level/div> table> tr>td>label>span classtip auto titleTime from ticket assigned to operator and first reply of operator.>/span>Initial Response Time (Low)/label>/td>td>input typenumber min0 idticketInitialResponseTimeLow />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to operator and first reply of operator.>/span>Initial Response Time (Normal)/label>/td>td>input typenumber min0 idticketInitialResponseTimeMedium />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to operator and first reply of operator.>/span>Initial Response Time (High)/label>/td>td>input typenumber min0 idticketInitialResponseTimeHigh />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to operator and first reply of operator.>/span>Initial Response Time (Urgent)/label>/td>td>input typenumber min0 idticketInitialResponseTimeUrgent />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to ticket resolved>/span>Total Resolve Time (Low)/label>/td>td>input typenumber min0 idticketTotalResolveTimeLow autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to ticket resolved>/span>Total Resolve Time (Normal)/label>/td>td>input typenumber min0 idticketTotalResolveTimeMedium autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to ticket resolved>/span>Total Resolve Time (High)/label>/td>td>input typenumber min0 idticketTotalResolveTimeHigh autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket assigned to ticket resolved>/span>Total Resolve Time (Urgent)/label>/td>td>input typenumber min0 idticketTotalResolveTimeUrgent autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleExclude pending time from total resolve time>/span>Exclude Pending Time in the Total Resolve Time/label>/td>td>div classswitchComponent idticketDisablePendingTimeCheck>/div>/td>/tr> /table> hr> div classmenuTitle newSubheading>Business Level/div> table> !--tr>td>label>Initial Response Time (Low)/label>/td>td>input typenumber idbusinessTicketInitialResponseTimeLow />/td>/tr> tr>td>label>Initial Response Time (Normal)/label>/td>td>input typenumber idbusinessTicketInitialResponseTimeMedium />/td>/tr> tr>td>label>Initial Response Time (High)/label>/td>td>input typenumber idbusinessTicketInitialResponseTimeHigh />/td>/tr> tr>td>label>Initial Response Time (Urgent)/label>/td>td>input typenumber idbusinessTicketInitialResponseTimeUrgent />/td>/tr>--> tr>td>label>span classtip auto titleTime from ticket created to ticket resolved>/span>Total Resolve Time (Low)/label>/td>td>input typenumber min0 idbusinessTicketTotalResolveTimeLow autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket created to ticket resolved>/span>Total Resolve Time (Normal)/label>/td>td>input typenumber min0 idbusinessTicketTotalResolveTimeMedium autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket created to ticket resolved>/span>Total Resolve Time (High)/label>/td>td>input typenumber min0 idbusinessTicketTotalResolveTimeHigh autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleTime from ticket created to ticket resolved>/span>Total Resolve Time (Urgent)/label>/td>td>input typenumber min0 idbusinessTicketTotalResolveTimeUrgent autocompleteoff />/td>/tr> tr>td>label>span classtip auto titleExclude pending time from total resolve time>/span>Exclude Pending Time in the Total Resolve Time/label>/td>td>div classswitchComponent idbusinessTicketDisablePendingTimeCheck>/div>/td>/tr> /table> div classsaveButton idsaveTicketResponseSettings insidelabel>Save/div>/div>div idreminderSettings stylewidth: 600px; classsubmenuSettings> div styledisplay:none;> div classmenuTitle>Email automation/div> table width100%> tr>td>label>Email Reminder on Pending Status/label>/td>td>input typenumber min0 idreminderEmailPending stylewidth:75px value1 /> label>day(s)/label>/td>/tr> tr>td>label>Move from Pending to Close after/label>/td>td>input typenumber min0 idreminderEmailPendingToClose stylewidth:75px value4 /> label>day(s)/label>/td>/tr> tr>td>label>Move from Forward to Open after/label>/td>td>input typenumber min0 idreminderEmailForwardToOpen stylewidth:75px value1 /> label>day(s)/label>/td>/tr> tr>td>label>Move from Open to Unassigned after/label>/td>td>input typenumber min0 idreminderEmailOpenToUnassigned stylewidth:75px value4 /> label>day(s)/label>/td>/tr> /table> /div> div classmenuTitle>Ticket automation/div> table> tr>td>label>Send Ticket Reminder on Pending Status after/label>/td>td>input typenumber idreminderTicketPending stylewidth:75px min0 max100 stepany value1 /> label>day(s)/label>/td>/tr> tr>td>label>Move Ticket from Pending to Open after/label>/td>td>input typenumber idreminderTicketPendingToOpen stylewidth:75px min0 max100 stepany value4 /> label>day(s)/label>/td>/tr> tr>td>label>Move Ticket from Pending to Closed after/label>/td>td>input typenumber idreminderTicketPendingToClosed stylewidth:75px min0 max100 stepany value0 /> label>day(s)/label>/td>/tr> tr>td>label>Move Ticket from On Hold to Open after/label>/td>td>input typenumber idreminderTicketForwardToOpen stylewidth:75px min0 max100 stepany value1 /> label>day(s)/label>/td>/tr> tr>td>label>Move Ticket from Open to Unassigned after/label>/td>td>input typenumber idreminderTicketOpenToUnassigned stylewidth:85px min0 max2880 stepany value4 /> label>min(s)/label>/td>/tr> tr>td>label>Move Ticket from Resolved to Closed after/label>/td>td>input typenumber idreminderTicketResolvedToClose stylewidth:75px min0 max100 stepany value5 /> label>day(s)/label>/td>/tr> tr>td>label insidelabel>Allow Closed Ticket to be Reopened/label>/td>td>input typenumber idreminderTicketClosedToOpen stylewidth:75px min0 max100 stepany value60 /> label>day(s)/label>/td>/tr> /table> div classsaveButton idsaveReminderSettings>Save/div>/div>div idemailGeneralSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>General Settings/div> table> tr styledisplay:none> td stylewidth: 100%;>div classresponseTitle>Operator Message Template/div>div classresponseText idoperatorMessageTemplate>/div>/td> td stylevertical-align: top;>div classeditButton titleEdit ideditOperatorMessageTemplate>span classicon-edit>/span>/div>/td> td>/td> /tr> tr> td> label> Push ticket to queue on customer reply/label> /td> td> div typecheckbox idqueueOpenEmailOnReply classswitchComponent>/div> /td> /tr> tr> td> label> Keep only one open ticket per visitor/label> /td> td> div typecheckbox idkeepOnlyOneOpenTicketPerVisitor classswitchComponent>/div> /td> /tr> tr> td> label>Restrict multiple messages with same text/label> /td> td> div typecheckbox idrestrictSameTextMessage classswitchComponent>/div> /td> /tr> tr> td> label>Add Visitor to the Blacklist if the Visitor sends more than /label> /td> td> input typenumber idblockVisitorEmailCount stylewidth:75px value25 /> label ignoresearching>emails in 10 minutes/label> /td> /tr> tr> td> label>Disable Email Forward function/label> /td> td> div typecheckbox iddisableEmailForwardButton classswitchComponent>/div> /td> /tr> tr> td> label>Disable Send As Pending/label> /td> td> div typecheckbox iddisableSendAsPendingOption classswitchComponent>/div> /td> /tr> tr> td> label>Disable Send As Open/label> /td> td> div typecheckbox iddisableSendAsOpenOption classswitchComponent>/div> /td> /tr> tr> td> label>Allow Changing From Email Address/label> /td> td> div typeofcheckbox idallowChangingFromEmail classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Include Operator Name in From Address/label> /td> td> div typeofcheckbox idincludeOperatorNameInFromAddress classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Can assign Tickets to offline Operators/Teams/Channels/label> /td> td> div typeofcheckbox idenableOfflineOperatorTicketAssignment classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Can reply to Tickets without being Available/label> /td> td> div typeofcheckbox idreplyToTicketsWhenNotAvailable classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Allow Operators to select Ticket Notifications via Email/label> /td> td> div typeofcheckbox idallowOperatorsToRecieveOfflineEmails classswitchComponent>/div> /td> /tr> tr> td> label translation-off fordisableSameContactConversationAssignmentOnAvailableStatus> span classtip auto titleIf toggled ON, when an operator is assigned to a ticket, other tickets from the same contact can be assigned to the other operators if they are available>?/span> span insidelabel>Allow assignment to other operators for same contact tickets/span> /label> /td> td> div typecheckbox iddisableSameContactConversationAssignmentOnAvailableStatus classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Auto-Pin Favorite Customers/label> /td> td> div typeofcheckbox idautoPinFavoriteCustomers classswitchComponent>/div> /td> /tr> tr> td> label insidelabel>Use Operators Email Alias/label> /td> td> div typeofcheckbox iduseOperatorEmailAlias classswitchComponent>/div> /td> /tr> tr> td> label>Allow Undo Send Option/label> /td> td> div typeofcheckbox idsendEmailWithDelayToggle classswitchComponent>/div> /td> /tr> tr styledisplay: none;> td> label>Provide Undo Time (Secs)/label> /td> td> input typenumber idsendEmailWithDelayTimeInput value0 min0 max30 stylewidth: 75px; /> /td> /tr> tr> td> label>Enable Subsite Restrictions for Email Accounts/label> /td> td> div typeofcheckbox idsubsiteRestrictionOnEmailAccounts classswitchComponent>/div> /td> /tr> tr> td> label>Can change Email Requester/label> /td> td> div typeofcheckbox idcanChangeEmailRequester classswitchComponent>/div> /td> /tr> tr> td> span classtip auto titleIf enabled, the ticket will be pinned to the operator who either creates the ticket or is the first to respond to it.>?/span> label>Pin to Operator who Creates New Ticket or First Responds/label> /td> td> div typeofcheckbox idpinTicketToFirstReplyOperator classswitchComponent>/div> /td> /tr> /table> hr> div classmenuTitle newSubheading>Failed Email Settings/div> table width300px> tr> td> label>First retry (min)/label> /td> td> input typenumber max120 min1 step1 idfirstRetrySendEmail required /> /td> /tr> tr> td> label>Second retry (min)/label> /td> td> input typenumber max120 min1 step1 idsecondRetrySendEmail required /> /td> /tr> tr> td> label>Third retry (min)/label> /td> td> input typenumber max120 min1 step1 idthirdRetrySendEmail required /> /td> /tr> /table> div classsaveButton idsaveEmailGeneralSettings insidelabel>Save/div>/div>div idticketTeamSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Team Settings/span>/div> div idticketTeamSettingsHolder>/div>/div>div idsmsGeneralSettings stylewidth: 900px; classsubmenuSettings> div classmenuTitle>Text Settings/div> div classtabsMultiLanData styledisplay:none; margin-bottom:10px; border:none;>ul>/ul>/div> table classtabContentElement> tr>td>span classtip auto titleCurrently only Twilio but we can support other Text provider companies.>?/span>label>Platform: /label>/td>td colspan2>select idplatformTypeSelect>option valueTwilio selected>Twilio/option>/select>/td>/tr> tr>td>label> Platform Account ID/label>/td>td>input typetext idsmsPlatformAccount stylewidth:375px value data-form-typeother />/td>/tr> tr>td>label> Platform Secret/label>/td>td>input typepassword idsmsPlatformSecret stylewidth:375px value data-form-typeother />/td>/tr> tr idtextSalesforceMapFieldToggle> td> span classtip auto titleSelect an appropriate field to map for searching contact/Person Account.>/span>label insidelabel fortextSFMatchingFields>SF Auto Match Visitor To/label> /td> td> select idtextSFMatchingFields>/select>div idtextFieldsLoading classfloatRight>div classloadingIcon>/div>/div> /td> /tr> tr> td> span classtip auto titleEnable business hours settings>?/span>label translation-off forsmsBusinessHours>span insidelabel>Business Hours/span>/label> /td> td>div typecheckbox idshowBusinessHours classswitchComponent>/div>/td> /tr> tr> td> span classtip auto titleEnable to assign the SMS to offline Operators/Teams/Channels>?/span> label translation-off forenableOfflineOperatorSmsAssignment>span insidelabel>Can assign to offline Operators/Teams/Channels/span>/label> /td> td>div typecheckbox idenableOfflineOperatorSmsAssignment classswitchComponent>/div>/td> /tr> tr idbusinessHoursCalendar styledisplay:none;> td colspan2> div idsmsBusinessHours classdatetimerangepicker> div idsmsDayOfWeekSelector> div classdayOfWeek value1 insidelabel>MON/div> div classdayOfWeek value2 insidelabel>TUE/div> div classdayOfWeek value3 insidelabel>WED/div> div classdayOfWeek value4 insidelabel>THU/div> div classdayOfWeek value5 insidelabel>FRI/div> div classdayOfWeek value6 insidelabel>SAT/div> div classdayOfWeek value0 insidelabel>SUN/div> /div> br /> div> label fortimeOfDayFrom>From/label>input idsmsBusinessHoursTimeOfDayFrom autocompleteoff /> label fortimeOfDayTo>To/label>input idsmsBusinessHoursTimeOfDayTo autocompleteoff /> /div> /div> /td> /tr> tr idbusinessHoursMessages styledisplay:none;> td colspan2> div> label translation-off>span classtip auto titleOffline message to use during business hours>?/span>span insidelabel>Offline Message (Business Hours)/span>/label>br /> textarea multilangfield enablershowBusinessHours multilangpropertysmsBusinessHoursOfflineMessage multilangidentifiersmsBusinessHoursOfflineMessage multilanglabelOffline Message (Business Hours) multilangheadingOffline Messages classsmsBusinessHoursOfflineMessage placeholderOffline Message (Business Hours) stylewidth:510px;min-height:80px;resize:vertical;> /textarea> br /> label translation-off>span classtip auto titleOffline message to use during non-business hours>?/span>span insidelabel>Offline Message (Non-Business Hours)/span>/label>br /> textarea multilangfield enablershowBusinessHours multilangpropertysmsNonBusinessHoursOfflineMessage multilangidentifiersmsNonBusinessHoursOfflineMessage multilanglabelOffline Message (Non-Business Hours) multilangheadingOffline Messages classsmsNonBusinessHoursOfflineMessage placeholderOffline Message (Non-Business Hours) stylewidth:510px;min-height:80px;resize:vertical;> /textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter upto 20 comma separated text keywords that can be used by Visitors to opt-in for receiving text messages. Keywords like START, YES, UNSTOP etc. can be used.>?/span>span insidelabel>Opt In Words/span>/label>br /> textarea wrapoff multilangfield multilangdefaultSTART multilangpropertysmsOptInWord multilangidentifiersmsOptInWord multilanglabelOpt In Words multilangheadingMessages classsmsOptInWord stylewidth:510px;height:40px;resize:none;>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter upto 20 comma separated text keywords that can be used by Visitors to opt-out of receiving text messages. Keywords like STOP, CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL etc. can be used.>?/span>span insidelabel>Opt Out Words/span>/label>br /> textarea wrapoff multilangfield multilangdefaultSTOP multilangpropertysmsOptOutWord multilangidentifiersmsOptOutWord multilanglabelOpt Out Words multilangheadingMessages classsmsOptOutWord stylewidth: 510px; height: 40px; resize: none;>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter upto 20 comma separated text keywords that can be used by Visitors to request for help. Keywords like HELP, INFO etc. can be used.>?/span>span insidelabel>Help Words/span>/label>br /> textarea wrapoff multilangfield multilangdefaultHELP multilangpropertysmsHelpWords multilangidentifiersmsHelpWords multilanglabelHelp Words multilangheadingMessages classsmsHelpWords stylewidth: 510px; height: 40px; resize: none; validationrequired maxlength255>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter a confirmation text message that will be sent to the Visitor upon receiving first proactive text message from the Operator to let them know how they can opt-out if they want. Example message: To stop receiving more msgs from this number, reply STOP to this message or reply HELP to get more help>?/span>span insidelabel>Proactive Tagged Message/span>/label>br /> textarea multilangfield placeholderTo stop receiving more msgs from this number, reply STOP to this msg. multilangpropertysmsOptInTaggedMsg multilangidentifiersmsOptInTaggedMsg multilanglabelProactive Tagged Message multilangheadingMessages classsmsOptInTaggedMsg stylewidth: 510px; min-height: 80px; resize: vertical;>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter a confirmation text message that Visitor will receive upon sending an opt-in response keyword. Example Message: \To sstop receiving more msgs from this number, reply STOP to this message or reply HELP to get more help.\>?/span>span insidelabel>Opt In Message/span>/label>br /> textarea multilangfield placeholderTo stop receiving more msgs from this number, reply STOP to this msg. multilangpropertysmsOptInMsg multilangidentifiersmsOptInMsg multilanglabelOpt In Message multilangheadingMessages classsmsOptInMsg stylewidth: 510px; min-height: 80px; resize: vertical;>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter a confirmation text message that Visitor will receive upon sending an opt-out response keyword. Example Message: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe or reply HELP to get more help>?/span>span insidelabel>Opt Out Message/span>/label>br /> textarea multilangfield placeholderYou will no longer receive new msgs from this number. To Opt back in reply START. multilangpropertysmsOptOutMsg multilangidentifiersmsOptOutMsg multilanglabelOpt Out Message multilangheadingMessages classsmsOptOutMsg stylewidth: 510px; min-height: 80px; resize: vertical;>/textarea> /div> /td> /tr> tr> td colspan2> div> label translation-off>span classtip auto titleEnter a confirmation text message that Visitor will receive upon sending a help response keyword. This message should give the details to the Visitor to help them out on the Text platform>?/span>span insidelabel>Help Message/span>/label>br /> textarea multilangfield placeholderReply STOP to unsubscribe. Msg&Data Rates May Apply. multilangpropertysmsHelpMsg multilangidentifiersmsHelpMsg multilanglabelHelp Message multilangheadingMessages classsmsHelpMsg stylewidth: 510px; min-height: 80px; resize: vertical; validationrequired maxlength320>/textarea> /div> /td> /tr> /table> div classsaveButton idsaveSmsGeneralSettings>Save/div>/div>div idblacklistKeywords stylewidth: 900px; classsubmenuSettings> div classmenuTitle>Blacklist Keywordsspan classaddButton idaddBlacklistKeywordsButton>New/span>/div> div idblacklistKeywordsHolder>/div>/div>div idblacklistEmails stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Blacklist/span>span classaddButton idaddBlacklistEmailsButton>New/span>/div> div idblacklistEmailsSearchMenu> input idblacklistEmailsSearch classsearchInput placeholderSearch /> /div> div idblacklistEmailsHolder>/div>/div>div idblacklistSms stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Blacklist/span>span classaddButton idaddBlacklistSmsButton>New/span>/div> div idblacklistSmsHolder>/div>/div>div idwhitelistEmails stylewidth: 900px; classsubmenuSettings> div classmenuTitle>span insidelabel>Whitelist/span>span classaddButton idaddWhitelistEmailsButton>New/span>/div> div idwhitelistEmailsHolder>/div>/div>div idadminSettings stylewidth: 700px; classv2 submenuSettings> div classmenuTitle insidelabel>Sys-Admin Only Settings/div> div classmenuSettingsContent v2> table width100%> tr>td colspan2>h3>Operators/h3>/td>/tr> tr>td>label translation-off>span insidelabel>Operator Limit/span>/label>/td>td>input typenumber min0 idoperatorLimit />/td>/tr> tr>td>label forsecurityReuseCheck>Disable Reuse of previous passwords/label>/td>td>div typecheckbox idsecurityReuseCheck classswitchComponent>/div>/td>/tr> tr>td>label forsecurityExpiryCheck>Expire Passwords every 6 months/label>/td>td>div typecheckbox idsecurityExpiryCheck classswitchComponent>/div>/td>/tr> tr>td>label forsecurityAutoLogoutCheck>Auto logout operators after a period of inactivity/label>/td>td>div typecheckbox idsecurityAutoLogoutCheck classswitchComponent>/div>/td>/tr> tr styledisplay: none !important>td>label formanagerModeCheck>Allow Manager Mode/label>/td>td>div idmanagerModeCheck classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleOperators access will be allowed from the defined IPs only.>/span>label forsecurityRestictOperatorIpsCheck>Operator Access Limitation/label>/td>td>div typecheckbox idsecurityRestictOperatorIpsCheck classswitchComponent>/div>/td>/tr> tr> td> label>Allowed IPs List/label> div idadminOpIPListHolder> input idadminOpIPListInput nameadminOpIPListInput />span classblueButton small idaddAdminOpIPList>+/span>span classredButton small idremoveAdminOpIPList>-/span> div classitemList idadminOpIPList>/div> /div> /td> /tr> tr>td>label forcheckdomainwhitelist insidelabel>Check White List Domains/label>/td>td>div idcheckdomainwhitelist classswitchComponent>/div>/td>/tr> tr styledisplay: none;> td> label insidelabel>Whitelist Domains/label> div idadminWhitelistHolder> input idadminWhitelistInput nameadminWhitelistInput />span classblueButton small idaddAdminWhitelist>+/span>span classredButton small idremoveAdminWhitelist>-/span> div classitemList idadminWhitelist>/div> /div> /td> /tr> tr>td>label>Play New Visitor Sound Limit /label>/td>td>input typenumber idtxtSoundVisitorLimitGen min1 value4 />/td>/tr> tr>td>span classtip auto titleThis setting defines how many days the operators can remain inactive before being disabled automatically. Default is 0, and no operator will be disabled if its 0.>/span>label insidelabel>Auto Disable Operators who have been inactive for (days) /label>/td>td>input typenumber iddisableInactiveOperators min0 value0 />/td>/tr> tr>td>span classtip auto titleToggle ON to allow the "Transfer to Team" option to the Operators while using Transfer from Chat Pane subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Can transfer to Other Teams/label>/td>td>div typecheckbox idcanTransferTeams classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to allow the "Transfer to Channel" option to the Operators while using Transfer from Chat Pane subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Can transfer to Other Channels/label>/td>td>div typecheckbox idcanTransferChannels classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to allow the "Transfer to Skill" option to the Operators while using Transfer from Chat Pane subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Can transfer to Other Skills/label>/td>td>div typecheckbox idcanTransferSkills classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to allow operators to transfer visitors to operators in other subsites while using Transfer from Chat Pane, subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Can transfer to Other Subsites/label>/td>td>div typecheckbox idcanTransferSubsites classswitchComponent>/div>/td>/tr> tr>td>span classtip auto ishtmltrue titleSubsite Transfer Level defines how to restrict the transfer based on subsite permissions of the operators, following are the options:br/>b>Other Subsites:/b> This will allow transfer to Operators having subsite permissions same as the Operator that is transferringbr>b>Same Brand Only:/b> This will allow transfer to Operators having subsite permissions same as the Operator that is transferring but only same brand subsites as of the chatbr>b>Same Brand Region Only:/b> This will allow transfer to Operators having subsite permissions same as the Operator that is transferring but only same brand and region subsites as of the chatbr/>b>Same Subsite Only:/b> This will allow transfer to Operators having subsite permissions same as the Operator that is transferring but only same subsite as of the chat>/span>label>Subsite Transfer Level/label>/td>td>select idsubsiteLevelTransfer stylewidth: 200px;>option valueotherSubsites>Other Subsites/option>option valuesameBrandOnly>Same Brand Only/option>option valuesameBrandRegionOnly>Same Brand Region Only/option>option valuesameSubsiteOnly>Same Subsite Only/option>/select>/td>/tr> tr>td>span classtip auto titleToggle ON to restrict operators to transfer visitors to operators when they are in Wind Down status while using Transfer from Chat Pane, subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Restrict transfer to Winding Down Operators/label>/td>td>div typecheckbox idrestrictTransferWindDownOp classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to restrict operators to transfer visitors to operators when they are in Limited status while using Transfer from Chat Pane, subject to Operator settings. This toggle will not apply to the Manager or Settings role>/span>label>Restrict transfer to Limited Operators/label>/td>td>div typecheckbox idrestrictTransferLimitedOp classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to add the chat to queue if the operator is limited when transferring>/span>label>Add to Queue if Limited/label>/td>td>div typecheckbox idaddToQueueIfLimited classswitchComponent>/div>/td>/tr> tr idenableTextQueueNotificationSetting>td>span classtip auto titleToggle ON to enable text queue notifications, subject to Operator settings.>/span>label>Enable Text Queue Notifications/label>/td>td>div typecheckbox idenableTextQueueNotifications classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen toggled ON, in-app broadcast notifications will appear inside the Store App.>/span>label>Enable In-App Broadcast Notifications for Store App/label>/td>td>div typecheckbox idenableInAppNotificationsForStoreApp classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen toggled ON, Operators will only see data on the Queue screen related to the Subsites they have permissions for. Sysadmin and Superuser roles are exempted from the restriction. When toggled OFF, Operators can see any data in the Queue for any Subsite as per their Role.>/span>label>Enforce subsite permissions in queue/label>/td>td>div typecheckbox idenableSubsitePermissionQueue classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen toggled ON, Operators will be required to verify their email address at least once prior to logging in.>/span>label>Enable Email Verification/label>/td>td>div typecheckbox idenableEmailVerification classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleSelect which option should appear by default when operator opens the transfer window>/span>label>Default Operator Transfer Setting/label>/td>td>select iddefaultOperatorTransfer stylewidth: 200px;>option value1>Default/option>option value2>Channels/option>option value3>Operators/option>option value4>Teams/option>option value5>Skills/option>/select>/td>/tr> tr>td>span classtip auto titleAllow Proactive without Optin>/span>label>Allow Proactive without Optin/label>/td>td>div typecheckbox idenableAllowProactiveWithoutOptIn classswitchComponent>/div>/td>/tr> tr>td>label>Operator Custom Data/label>/td>td>div typecheckbox idenableOperatorCustomData classswitchComponent>/div>/td>/tr> tr idadminCustomDataVariablesRow styledisplay: none;> td> label>Custom Data Variables/label> div idadminCustomDataVariablesHolder> input idadminCustomDataVariablesInput nameadminCustomDataVariablesInput />span classblueButton small idaddAdminCustomDataVariables>+/span>span classredButton small idremoveAdminCustomDataVariables>-/span> div classitemList idadminCustomDataVariables>/div> /div> /td> /tr> tr>td>label>Subsite Custom Data/label>/td>td>div typecheckbox idenableSubsiteCustomData classswitchComponent>/div>/td>/tr> tr idadminSubsiteCustomDataVariablesRow styledisplay: none;> td> label>Custom Data Variables/label> div idadminSubsiteCustomDataVariablesHolder> input idadminSubsiteCustomDataVariablesInput nameadminSubsiteCustomDataVariablesInput />span classblueButton small idaddAdminSubsiteCustomDataVariables>+/span>span classredButton small idremoveAdminSubsiteCustomDataVariables>-/span> div classitemList idadminSubsiteCustomDataVariables>/div> /div> /td> /tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Security/h3>/td>/tr> tr>td>span classtip auto titleSelect which antivirus to use for the file scanning>/span>label>Antivirus/label>/td>td>select idantivirusFileScan stylewidth: 200px;>option value>None/option>option valueWindowsDefender>Windows Defender/option>/select>/td>/tr> tr styledisplay: none;> td> label>Antivirus Scan File Exclusions/label> div idantivirusScanFileExclusionsHolder> input idantivirusScanFileExclusionsInput nameantivirusScanFileExclusionsInput />span classblueButton small idaddAntivirusScanFileExclusion>+/span>span classredButton small idremoveAntivirusScanFileExclusion>-/span> div classitemList idantivirusScanFileExclusionList styleheight:90px;>/div> /div> /td> /tr> tr>td>label translation-off forsecurityScriptingCheck>span classtip auto titleDisable the use of html and script tags in events/popups.>/span>span insidelabel>Disable cross-site scripting/span>/label>/td>td>div typecheckbox idsecurityScriptingCheck classswitchComponent>/div>/td>/tr> tr idtr_disable_cc_masking>td>label>Disable Credit Card Number Masking/label>/td>td>div classswitchComponent typecheckbox iddisable_cc_masking>/div>/td>/tr> tr>td>label insidelabel>Use CC Masking Exclusions/label>/td>td>div classswitchComponent typecheckbox idccMaskExclusionsCheck>/div>/td>/tr> tr styledisplay: none;> td> label>CC Masking Exclusions/label> div idccMaskExclusionsHolder> input idccMaskExclusionsInput nameccMaskExclusionsInput />span classblueButton small idaddCCMaskExclusion>+/span>span classredButton small idremoveCCMaskExclusion>-/span> div classitemList idccMaskExclusionList styleheight:90px;>/div> /div> /td> /tr> tr>td>span classtip auto titleThe last four digits are the maximum number of digits to be displayed, the rest are starred out.>/span>label>Use PCI DSS for CC masking/label>/td>td>div classswitchComponent typecheckbox idpciCreditMasking>/div>/td>/tr> tr>td>label fordisableLocationsCheck translation-off>span classtip auto titleIf checked, then all references to the location of the visitors will be hidden from the operator.>?/span>span insidelabel>Disable locations/span>/label>/td>td>div typecheckbox iddisableLocationsCheck classswitchComponent >/div>/td>/tr> tr>td>label forenableIframeUseCheck translation-off>span classtip auto titleBy default Inside will not load in iframe content.>?/span>span insidelabel>Allow inside to load in iframes/span>/label>/td>td>div typecheckbox idenableIframeUseCheck classswitchComponent>/div>/td>/tr> tr>td>label translation-off forallowMultipleSales>span classtip auto titleAllow Multiple Sales of the same orderkey without failing the order>/span>span insidelabel>Allow Multiple Sales/span>/label>/td>td>div classswitchComponent idallowMultipleSales>/div>/td>/tr> tr>td>label translation-off foranonymizeIPAddresses>span classtip auto titleWhen toggled ON, IP addresses will be anonymized when storing in database.>/span>span insidelabel>Anonymize IP Addresses/span>/label>/td>td>div classswitchComponent idanonymizeIPAddresses>/div>/td>/tr> tr>td colspan2>hr idemailSubMenuHeaderRule />/td>/tr> tr>td colspan2>h3 idemailSubMenuHeaderText>Email/h3>/td>/tr> tr>td>label translation-off forwfmEmailServiceLevelTarget permissiblerolesticketsEnable>span classtip auto titleWFM Service Level Target for Emails (seconds).>/span>span insidelabel permissiblerolesticketsEnable>Email WFM Service Level Target (secs)/span>/label>/td>td>input typenumber min0 idwfmEmailServiceLevelTarget />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Chat/h3>/td>/tr> tr>td>label translation-off formaxChatExpiry>span classtip auto titleThe maximum time (in seconds) an idle chat will remain open. Default 1800s. Maximum 36000s (10hr).>/span>span insidelabel>Max Chat Expiry (secs)/span>/label>/td>td>input typenumber min20 max36000 idmaxChatExpiry />/td>/tr> tr>td>label translation-off forofflineChatExpiry>span classtip auto titleThe maximum time (in seconds) a chat will remain open when a visitor has gone offline. Default 300s. Maximum is 36000s (10hr).>/span>span insidelabel>Offline Chat Expiry (secs)/span>/label>/td>td>input typenumber min20 max36000 idofflineChatExpiry />/td>/tr> tr>td>label translation-off formaxDisconnectedChatExpiry>span classtip auto titleThe maximum time (in seconds) an unassigned disconnected chat (eg. sms, messenger, wechat,...) will remain open. Default 604800 (1 week).>/span>span insidelabel>Max Disconnected Chat Expiry (secs)/span>/label>/td>td>input typenumber min300 max604800 idmaxDisconnectedChatExpiry />/td>/tr> tr>td>label translation-off forofflineDisconnectedChatExpiry>span classtip auto titleThe maximum time (in seconds) a disconnected chat (eg. sms, messenger, wechat,...) will remain open when the visitor has gone offline while the chat is assigned. Default 3600 (1 hour).>/span>span insidelabel>Offline Disconnected Chat Expiry (secs)/span>/label>/td>td>input typenumber min120 idofflineDisconnectedChatExpiry />/td>/tr> tr>td>label translation-off forproactiveUnansweredExpiry>span classtip auto titleThe maximum time (in seconds) a proactive chat will remain open without a response from the visitor. Default 300.>/span>span insidelabel>Proactive Unanswered Expiry (secs)/span>/label>/td>td>input typenumber min120 idproactiveUnansweredExpiry />/td>/tr> tr>td>label translation-off forunassignedChatExpiry>span classtip auto titleThe maximum time (in seconds) a queued chat will remain open. If set to zero setting wont take in effect.>/span>span insidelabel>Queued Chat Expiry (secs)/span>/label>/td>td>input typenumber min0 idunassignedChatExpiry />/td>/tr> tr>td>label translation-off forassignedChatExpiry>span classtip auto titleThe maximum time (in seconds) an assigned chat will remain open if not answered. If set to zero setting wont take in effect.>/span>span insidelabel>Assigned Chat Expiry (secs)/span>/label>/td>td>input typenumber min0 idassignedChatExpiry />/td>/tr> tr>td>label translation-off forproactive_engagement_cooldown>span classtip auto titleThe cooldown time in mins that a proactive engagement will wait before engaging a visitor with a previous chat. Default 1440.>/span>span insidelabel>Proactive Engagement Cooldown (mins)/span>/label>/td>td>input typenumber min0 idproactive_engagement_cooldown />/td>/tr> tr>td>label translation-off forlogged_in_chat_history_hours>span classtip auto titleOverride the amount of chat history to show in the chat pane of a logged in visitor in hours, minimum chat history shown is from the start of the visitor session. Value of 0 will use session start time. Default 0.>/span>span insidelabel>Logged In Visitor Chat History (hours)/span>/label>/td>td>input typenumber min0 max72 idlogged_in_chat_history_hours />/td>/tr> tr>td>label translation-off forserviceLevelTarget>span classtip auto titleBusiness Service Level Target for Chats (seconds).>/span>span insidelabel>Chat Business Service Level Target (secs)/span>/label>/td>td>input typenumber min0 idserviceLevelTarget />/td>/tr> tr>td>label translation-off foroperatorServiceLevelTarget>span classtip auto titleOperator Service Level Target for Chats (seconds).>/span>span insidelabel>Chat Operator Service Level Target (secs)/span>/label>/td>td>input typenumber min0 idoperatorServiceLevelTarget />/td>/tr> tr>td>label translation-off forwfmServiceLevelTarget>span classtip auto titleWFM Service Level Target for Chats (seconds).>/span>span insidelabel>Chat WFM Service Level Target (secs)/span>/label>/td>td>input typenumber min0 idwfmServiceLevelTarget />/td>/tr> tr>td>label translation-off forchatOperatorAssignmentPriority>span insidelabel>Operator Assignment Priority/span>/label>/td>td>select idchatOperatorAssignmentPriority stylewidth: 183px;>/select>/td>/tr> tr>td>label translation-off forassignChatToLastOperator>span classtip auto titleWhen value greater than 0, the returning visitors new conversation will be assigned back to the last operator they had a conversation with if the visitor comes back within the defined time and Operator is available and has available conversation limit, otherwise the normal assignment process will follow. When 0, the setting has no effect.>/span>span insidelabel>Connect Returning Web Visitors to Last Operator (minutes)/span>/label>/td>td>input typenumber min0 max1000 idassignChatToLastOperator />/td>/tr> tr>td>label translation-off forassignSocialToLastOperator>span classtip auto titleWhen value greater than 0, the returning visitors new conversation will be assigned back to the last operator they had a conversation with if the visitor comes back within the defined time and Operator is available and has available conversation limit, otherwise the normal assignment process will follow. When 0, the setting has no effect.>/span>span insidelabel>Connect Returning Social Visitors to Last Operator (minutes)/span>/label>/td>td>input typenumber min0 max1000 idassignSocialToLastOperator />/td>/tr> tr>td>label translation-off fordisableSameContactConversationAssignment>span classtip auto titleDisable same contact chat assignment when operator limited/winding-down>?/span>span insidelabel>Disable same contact chat assignment when operator limited/winding-down/span>/label>/td>td>div typecheckbox iddisableSameContactConversationAssignment classswitchComponent>/div>/td>/tr> tr>td>label translation-off forenableAgentAssignmentVisibility>span classtip auto titleEnable Agent Assignment Queue Visibility in Broadcast Channel>?/span>span insidelabel>Enable Agent Assignment Queue Visibility in Broadcast Channel/span>/label>/td>td>div typecheckbox idenableAgentAssignmentVisibility classswitchComponent>/div>/td>/tr> !-- Auto-Favorite Chat Visitor --> tr> td> label translation-off forautoFavoriteAtChat> span classtip auto titleAutomatically favorite the visitor when starting a chat.>?/span> span insidelabel>Auto-Favorite Chat Visitor/span> /label> /td> td> div typecheckbox idautoFavoriteAtChat classswitchComponent>/div> /td> /tr> tr>td>label translation-off forhideOpNameBroadcast>span classtip auto titleHide agents name from the broadcast acceptance notification>?/span>span insidelabel>Hide agents name from the broadcast acceptance notification/span>/label>/td>td>div typecheckbox idhideOpNameBroadcast classswitchComponent>/div>/td>/tr> tr>td>label translation-off forchatIpBlacklistCheck>span classtip auto titleAdd visitor IP addresses to be blocked from showing on the floor.>?/span>span insidelabel>Visitor IP Blacklist/span>/label>/td>td>div typecheckbox idchatIpBlacklistCheck classswitchComponent>/div>/td>/tr> tr styledisplay: none;> td> label>Visitor Blocked IP List/label> div idchatIpBlacklistHolder> input idchatIpBlacklistInput namechatIpBlacklistInput />span classblueButton small idaddChatIpBlacklist>+/span>span classredButton small idremoveChatIpBlacklist>-/span> div classitemList idchatIpBlacklist>/div> /div> /tr> tr>td>label translation-off fordeclineBroadcastChatAcceptanceTimeout>span classtip auto titleTime allowed for operator to perform accept/decline action, after time elapses conversation will be auto-declined from the operator.>?/span>span insidelabel>Conversation Acceptance Timeout (secs)/span>/label>/td>td>input iddeclineBroadcastChatAcceptanceTimeout typenumber value30 />/td>/tr> tr>td>label translation-off fordeclineBroadcastOperatorCooldown>span classtip auto titleIf an operator declines a chat, no chat will be offered to the operator till this cooldown expires from last decline.>?/span>span insidelabel>Conversation Broadcast - Decline Cooldown (secs)/span>/label>/td>td>input iddeclineBroadcastOperatorCooldown typenumber value />/td>/tr> tr>td>label translation-off foracceptBroadcastExpireChatTimeout>span classtip auto titleBased on this setting if the conversation is not accepted by any operator within this time, it will get expired and send a Conversation Broadcast Acceptance Expiry Message to the visitor.>?/span>span insidelabel>Conversation Broadcast - Acceptance Expiry (secs)/span>/label>/td>td>input idacceptBroadcastExpireChatTimeout typenumber value />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Display & Performance/h3>/td>/tr> tr>td>label translation-off>span classtip auto titleAdd custom CSS to target general inside content not specific to the chat pane.>?/span>span insidelabel>Custom inside CSS/span>/label>/td>td>div typecheckbox idaddCustomCSSCheckbox classswitchComponent>/div>/td>/tr> tr idcustomInsideCSSRow>td colspan2>textarea idcustomInsideCSS>/textarea>/td>/tr> tr styledisplay:none;>td>span classtip auto titleDisable/Hide broadcast feature on the floor.>?/span>label fordisableBroadcastSwitch>Disable Broadcast/label>/td>td>div typecheckbox iddisableBroadcast classswitchComponent >/div>/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Reports & Data/h3>/td>/tr> tr idproductRecommendationAttributionHolder>td>span classtip auto titleHow long after a product recommendation sale attributed against this recommendation>?/span>label>Product Recommendation Attribution Days/label>/td>td>input stylewidth:165px typenumber min1 max60 idproductRecommendationAttribution value7 />/td>/tr> tr>td>span classtip auto titleNo. of days allowed to recover the deleted data by operators, after which data will be deleted permanently and will not be recoverable>/span>label>Operator deleted data recovery time (days)/label>/td>td>input typenumber idgdprAuditDeleteAfterNumOfDays min0 max90 value30 stylewidth: 165px; />/td>/tr> tr>td>span classtip auto titleMaximum number of dispositions an operator can select in one conversation. (default :1)>?/span>label formaximumConversationDispositions>Maximum dispositions per conversation/label>/td>td>input stylewidth:165px typenumber min1 max20 step1 idmaximumConversationDispositions required />/td>/tr> tr>td>span classtip auto titleDisable option for agents to add their own Saved Responses.>?/span>label fordisableOwnResponsesSwitch>Disable OP Saved Responses/label>/td>td>div typecheckbox iddisableOwnResponses classswitchComponent >/div>/td>/tr> tr>td>span classtip auto titleDisable customer block for all.>?/span>label insidelabel fordisableBlockCustomerForAll>Disable Block Customer Option in History/label>/td>td>div typecheckbox iddisableBlockCustomerForAll classswitchComponent >/div>/td>/tr> tr>td>span classtip auto titleDisable customer block for non-managers only.>?/span>label insidelabel fordisableBlockCustomer>Disable Block Customer for Operators/label>/td>td>div typecheckbox iddisableBlockCustomer classswitchComponent >/div>/td>/tr> tr>td>span classtip auto titleRestrict Chat History Range to be 1 week>?/span>label forrestrictChatHistorySwitch>Restrict Chat History Range/label>/td>td>div typecheckbox idrestrictChatHistorySwitch classswitchComponent>/div>/td>/tr> tr idrestrictChatHistoryDaysHolder>td>label insidelabel>Restrict Chat History Range To (days)/label>/td>td>input stylewidth: 165px typenumber min1 max31 step1 idrestrictChatHistoryDays />/td>/tr> tr>td>span classtip auto titleWhether a chat should be considered to be abandoned if it is transferred from the virtual assistant to an operator and they do not respond.>?/span>label forenableVAAbandonedChats>Enable VA Abandoned Chats/label>/td>td>div typecheckbox idenableVAAbandonedChats classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleFilter reports data by operator subsite permission (Sysadmin, Super User or Settings roles are exempted)>?/span>label forfiltersReportDataBySubsite>Filter Reports Data By Subsite/label>/td>td>div typecheckbox idfiltersReportDataBySubsite classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleEnable Team Restrictions for Reports (Sysadmin, Super User or Settings roles are exempted)>?/span>label forfiltersReportDataByTeam>Enable Team Restrictions for Reports/label>/td>td>div typecheckbox idfiltersReportDataByTeam classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleEnable Month Wise Tables for Reports>?/span>label forenableMonthwiseTables>Enable Month Wise Tables for Reports/label>/td>td>div typecheckbox idenableMonthwiseTables classswitchComponent>/div>/td>/tr> tr idquicksightDashboardIdHolder>td>label>Dashboard ID/label>/td>td>input typetext idquicksightDashboardId stylewidth: 165px; />/td>/tr> tr idhideUnansweredProChatsHolder>td>label insidelabel>Hide Unanswered Proactive column from Reports/label>/td>td>div typecheckbox idhideUnansweredProChats classswitchComponent>/div>/td>/tr> tr idliveShowSalesAttributionHolder>td>span classtip auto titleValue can range in between 1 to 60 days. Default 7>?/span>label>Live Shows Sales Attribution (days)/label>/td>td>input stylewidth:165px typenumber min1 max60 idliveShowSalesAttribution value7 />/td>/tr> tr>td>label>Use AES decryption/label>/td>td>div typecheckbox idenableAESDecryption classswitchComponent>/div>/td>/tr> tr>td>label stylemargin-left: 20px;>AES Key/label>/td>td>input typepassword idAESKey autocompleteoff />/td>/tr> tr>td>label stylemargin-left: 20px;>AES IV/label>/td>td>input typepassword idAESIV autocompleteoff />/td>/tr> tr>td>span classtip auto titleValues can range in between 1 to 7 days.>?/span>label insidelabel>Restrict Product Search Range To (days)/label>/td>td>input stylewidth:165px typenumber min1 max7 step1 idrestrictProductSearchDays required />/td>/tr> tr>td>span classtip auto titleMaximum dimensions of a thumbnail generated by system for image preview in chat pane>?/span>label>Attachment Thumb Size (pixels)/label>/td>td>input stylewidth:165px typenumber min50 max1000 idattachmentThumbSize />/td>/tr> tr>td>span classtip auto titleMaximum allowed dimensions of the image uploaded, larger size images uploaded will be scaled to these dimensions>?/span>label>Attachment Max Size (pixels)/label>/td>td>input stylewidth:165px typenumber min50 max6000 idattachmentMaxSize />/td>/tr> tr>td>span classtip auto titleThis setting defines how many days the customers personal information remains in the system and then gets deleted automatically. Default is 0, and no data will be deleted if its 0.>?/span>label insidelabel> Personal Data Retention Period (days)/label>/td>td>input stylewidth:165px typenumber min0 step1 idgdprAuditAutoDeleteAfterNumOfDays required />/td>/tr> tr styledisplay:none>td>span classtip auto titleRolling Retention: Data is retained for up to number of days in the previous box since the customer’s last interaction. Each new interaction resets the clock Fixed Retention: Data older than number of days in the previous box will be deleted, regardless of future activity >?/span>label insidelabel> Retention Type/label>/td> td> select idgdprDeleteRetentionType stylevertical-align: middle;> option value1 titleData is retained for up to number of days in the box above since the customer’s last interaction. Each new interaction resets the clock.>Rolling Retention/option> option value2 titleData older than number of days in the box above will be deleted, regardless of future activity.>Fixed Retention/option>/select> /td> /tr> tr styledisplay:none>td>span classtip auto >?/span>label insidelabel> Data Retention Message Rule/label>/td> td> select idgdprAuditAutoDeleteMessageRule stylevertical-align: middle;> option value0>Do not mask/option> option value1>Mask all Messages/option> option value2>Mask only PII data (chat end)/option>/select> /td> /tr> tr>td>label>Use actual score for NPS survey/label>/td>td>div typecheckbox idenableActualNPSScore classswitchComponent>/div>/td>/tr> tr idenable2FactorAuthHolder>td>label>Enforce 2-Factor Authentication/label>/td>td>div typecheckbox idenforceTwoFactorAuth classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen toggled ON, the Post Chat Survey results that show under the Stats History section for all Chats will not be visible.>/span>label>Hide Post Chat Survey Stats/label>/td>td>div typecheckbox idhidePostChatSurveyStats classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen the toggle is OFF, same contact conversations will be merged and shown on any platform Visitor in the Operator Chat Pane. When the toggle is ON, only Visitor conversations will be shown in the Chat Pane, Contact based conversations will not be picked up.>/span>label>Disable Merging Same Contact Conversations/label>/td>td>div typecheckbox iddisableMergingSameContactConversations classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleThis toggle cannot be switched OFF once its switched ON>/span>label>Enable Proactive Chats from Memory/label>/td>td>div typecheckbox iddisableProactiveChatDBCreation classswitchComponent>/div>/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Features/h3>/td>/tr> tr>td>label>Enable Bots/label>/td>td>div typecheckbox idenableBots classswitchComponent>/div>/td>/tr> tr>td>label>Enable AI/label>/td>td>div typecheckbox idenableAI classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleWhen toggled ON, the custom bot will be able to show availability to the Visitors even when there are no Operators online>/span>label>Enable Offline Custom Bot Availability/label>/td>td>div typecheckbox idenableOfflineCustomBotAvlbl classswitchComponent>/div>/td>/tr> tr>td>label>Enable Virtual Assistant/label>/td>td>div typecheckbox idenableVirtualAssistant classswitchComponent>/div>/td>/tr> tr>td>label>Enable Live Shows/label>/td>td>div typecheckbox idenableLiveShows classswitchComponent>/div>/td>/tr> tr idliveShowsAddToBasketHolder>td>label>Enable Live Shows - Add to Basket/label>/td>td>div typecheckbox idenableLiveShowsAddToBasket classswitchComponent>/div>/td>/tr> tr>td>label>Enable Video Feed/label>/td>td>div typecheckbox idenableMyVideos classswitchComponent>/div>/td>/tr> tr idenableSchedulingSettingRow>td>span classtip auto titleToggle ON to allow Operators to schedule chats & calls>/span>label>Enable Scheduling/label>/td>td>div typecheckbox idwebsiteEnableScheduling classswitchComponent>/div>/td>/tr> tr idadvanceReportsHolder>td>label>Enable Reports/label>/td>td>div typecheckbox idreportsV2Switch classswitchComponent>/div>/td>/tr> tr idenableWFMHolder>td>label>Enable WFM Dashboard/label>/td>td>div typecheckbox idenableDashboard classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleShow the visitors Company Name if available.>?/span>label>Enable Company Lookup/label>/td>td>div typecheckbox idenableCompanyLookup classswitchComponent>/div>/td>/tr> tr>td>label>Enable Email Management/label>/td>td>div classswitchComponent typecheckbox idticketsEnable>/div>/td>/tr> tr>td>label>Enable Text/label>/td>td>div classswitchComponent typecheckbox idsmsEnable>/div>/td>/tr> tr>td>span classtip auto titleToggle ON to allow Operators to receive insight alerts>/span>label>Enable Insights/label>/td>td>div typecheckbox idwebsiteEnableInsights classswitchComponent>/div>/td>/tr> tr>td>label insidelabel>Enable Notes/label>/td>td>div classswitchComponent typecheckbox idnotesEnable>/div>/td>/tr> tr>td>label insidelabel>Enable Offers/label>/td>td>div classswitchComponent typecheckbox idoffersEnable>/div>/td>/tr> tr>td>label>Enable Smartlook/label>/td>td>div typecheckbox idenableSmartlook classswitchComponent>/div>/td>/tr> tr>td>label insidelabel>Hide Trending Products/label>/td>td>div typecheckbox idhideTrendingProducts classswitchComponent>/div>/td>/tr> tr>td>label insidelabel>Enable Voice/label>/td>td>div typecheckbox idenableVoice classswitchComponent>/div>/td>/tr> tr>td>span classtip auto titleUse to fix performance or lagging issues from virtual desktop software such as Citrix>?/span>label forstopRenderingBehindPopupsCheck>span insidelabel>Stop rendering during chat/span>/label>/td>td stylevertical-align: middle; white-space: nowrap;>div idstopRenderingBehindPopupsCheck classswitchComponent typecheckbox>/div>/td>/tr> tr devOnly>td>span classtip auto titleAllow 3D Avatars to be enabled in chat themes>?/span>label forshow3dAvatars>span insidelabel>Enable 3D Avatars/span>/label>/td>td stylevertical-align: middle; white-space: nowrap;>div idshow3dAvatarsCheck classswitchComponent typecheckbox>/div>/td>/tr> tr devOnly>td>span classtip auto titleOptions for when to show 3D avatars for operators. Always: always show the avatars in the chat pane. When Enabled on Visitor: only show 3D avatars if the visitors chat theme is configured. Never: always disabled for operators.>?/span>label forshow3dAvatars>span insidelabel>Show 3D Avatars to Operators/span>/label>/td>td stylevertical-align: middle; white-space: nowrap;>select idshow3dAvatarsSelect uptrue>option valuealways>Always/option>option valuewithTheme>When Enabled on Visitor/option>option valuenever>Never/option>/select>/td>/tr> /table> /div> div classmenuSaveFooter>div classsaveButton idsaveAdminSettings>Save/div>/div>/div>div idtrafficLimiterSettings classsubmenuSettings> div classmenuTitle> span insidelabel>Traffic Optimizer/span> span classtip auto bottom titleOptimize website traffic.>?/span> /div> table width100%> tr>td>label>Enabled/label>/td>td>div typecheckbox idtrafficLimiterEnabled classswitchComponent>/div>/td>/tr> tr>td>label translation-off>span classtip auto titleSet the optimal number of Visitors>?/span>span insidelabel>Optimal Limit/span>/label>/td>td>input typenumber min0 idtrafficLimiterLimit />/td>/tr> tr>td>label translation-off>span classtip auto titleNumber of page views before a visitor will connect to inside>?/span>span insidelabel>Page Lock/span>/label>/td>td>input typenumber min0 idtrafficLimiterPageLock />/td>/tr> tr>td>label translation-off>span classtip auto titleTime before a visitor will connect to inside>?/span>span insidelabel>Time Lock (mins)/span>/label>/td>td>input typenumber min0 idtrafficLimiterTimeLock />/td>/tr> /table> div idtrafficConditions>/div> div classsaveButton idsaveTrafficLimiterSettings>Save/div>/div>div idmyStatsSettings classsubmenuSettings> div classmenuTitle>Display in My Stats/div> table stylewidth:100%;padding-bottom: 25px;> tr classsettings> td classtitle> label forenableAvgCloseOutTime stylewidth:263px>Average Closeout Time/label> /td> td classvalue> div classtoggleswitch>input idenableAvgCloseOutTime classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableAvgHandlingTime stylewidth:263px>Average Handling Time/label> /td> td classvalue> div classtoggleswitch>input idenableAvgHandlingTime classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableAvgInitialResponseTime stylewidth:263px>Average Initial Response Time/label> /td> td classvalue> div classtoggleswitch>input idenableAvgInitialResponseTime classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableChatsToday stylewidth:263px>Chats Today/label> /td> td classvalue> div classtoggleswitch>input idenableChatsToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableChatsThisWeek stylewidth:263px>Chats This Week/label> /td> td classvalue> div classtoggleswitch>input idenableChatsThisWeek classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableChatsThisMonth stylewidth:263px>Chats This Month/label> /td> td classvalue> div classtoggleswitch>input idenableChatsThisMonth classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableConversion stylewidth:263px>Conversion/label> /td> td classvalue> div classtoggleswitch>input idenableConversion classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings email> td classtitle> label forenableEmailsToday stylewidth:263px permissiblerolesticketsEnable>Emails Today/label> /td> td classvalue> div classtoggleswitch>input idenableEmailsToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableHideMissingDispositionCounter stylewidth:263px>Hide Missing Disposition Counter/label> /td> td classvalue> div classtoggleswitch>input idenableHideMissingDispositionCounter classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableMissingDispositionsChat stylewidth:263px>Missing Dispositions - Chat/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsChat classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings email> td classtitle> label forenableMissingDispositionsEmail stylewidth:263px permissiblerolesticketsEnable>Missing Dispositions - Email/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsEmail classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings messenger> td classtitle> label forenableMissingDispositionsMessenger stylewidth:263px permissiblerolesinsideChatPlatformsMessenger>Missing Dispositions - Messenger/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsMessenger classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings facebook> td classtitle> label forenableMissingDispositionsFacebook stylewidth:263px permissiblerolesinsideChatPlatformsFacebook>Missing Dispositions - Facebook/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsFacebook classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings sms> td classtitle> label forenableMissingDispositionsSms stylewidth:263px permissiblerolessmsEnable>Missing Dispositions - SMS/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsSms classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings voice> td classtitle> label forenableMissingDispositionsVoice stylewidth:263px permissiblerolessmsEnable>Missing Dispositions - Call/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsVoice classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings voice> td classtitle> label forenableCallsToday stylewidth:263px>Calls Today/label> /td> td classvalue> div classtoggleswitch>input idenableCallsToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings voice> td classtitle> label forenableCallsThisWeek stylewidth:263px>Calls This Week/label> /td> td classvalue> div classtoggleswitch>input idenableCallsThisWeek classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings voice> td classtitle> label forenableCallsThisMonth stylewidth:263px>Calls This Month/label> /td> td classvalue> div classtoggleswitch>input idenableCallsThisMonth classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings voice> td classtitle> label forenableAvgCallTalkTime stylewidth:263px>Average Call Talk Time/label> /td> td classvalue> div classtoggleswitch>input idenableAvgCallTalkTime classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings line> td classtitle> label forenableMissingDispositionsLine stylewidth:263px permissiblerolesinsideChatPlatformsLine>Missing Dispositions - Line/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsLine classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings whatsapp> td classtitle> label forenableMissingDispositionsWhatsApp stylewidth:263px permissiblerolesinsideChatPlatformsWhatsApp>Missing Dispositions - WhatsApp/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsWhatsApp classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings wechat> td classtitle> label forenableMissingDispositionsWeChat stylewidth:263px permissiblerolesinsideChatPlatformsWeChat>Missing Dispositions - WeChat/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsWeChat classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings twitter> td classtitle> label forenableMissingDispositionsTwitter stylewidth:263px permissiblerolesinsideChatPlatformsTwitter>Missing Dispositions - Twitter/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsTwitter classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings applebusinesschat> td classtitle> label forenableMissingDispositionsAbc stylewidth:281px permissiblerolesinsideChatPlatformsAbc>Missing Dispositions - Apple Messages/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsAbc classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings kakaotalk> td classtitle> label forenableMissingDispositionsKakaoTalk stylewidth:281px permissiblerolesinsideChatPlatformsKakaoTalk>Missing Dispositions - Kakao Talk/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsKakaoTalk classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings instagram> td classtitle> label forenableMissingDispositionsInstagram stylewidth:281px permissiblerolesenableMissingDispositionsInstagram>Missing Dispositions - Instagram/label> /td> td classvalue> div classtoggleswitch>input idenableMissingDispositionsInstagram classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableSalesTarget stylewidth:263px>Sales Target/label> /td> td classvalue> div classtoggleswitch>input idenableSalesTarget classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableSalesToday stylewidth:263px>Sales Today/label> /td> td classvalue> div classtoggleswitch>input idenableSalesToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableSalesThisWeek stylewidth:263px>Sales This Week/label> /td> td classvalue> div classtoggleswitch>input idenableSalesThisWeek classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableSalesThisMonth stylewidth:263px>Sales This Month/label> /td> td classvalue> div classtoggleswitch>input idenableSalesThisMonth classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableRevenueToday stylewidth:263px>Revenue Today/label> /td> td classvalue> div classtoggleswitch>input idenableRevenueToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableRevenueThisWeek stylewidth:263px>Revenue This Week/label> /td> td classvalue> div classtoggleswitch>input idenableRevenueThisWeek classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableRevenueThisMonth stylewidth:263px>Revenue This Month/label> /td> td classvalue> div classtoggleswitch>input idenableRevenueThisMonth classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableAverageSurveyScoreToday stylewidth:263px>Average Survey Score Today/label> /td> td classvalue> div classtoggleswitch>input idenableAverageSurveyScoreToday classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableAverageSurveyScoreThisWeek stylewidth:263px>Average Survey Score This Week/label> /td> td classvalue> div classtoggleswitch>input idenableAverageSurveyScoreThisWeek classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableAverageSurveyScoreThisMonth stylewidth:263px>Average Survey Score This Month/label> /td> td classvalue> div classtoggleswitch>input idenableAverageSurveyScoreThisMonth classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableTimeAvailable stylewidth:263px>Time Available (Total)/label> /td> td classvalue> div classtoggleswitch>input idenableTimeAvailable classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> tr classsettings> td classtitle> label forenableTimeOnline stylewidth:263px>Time Online (Total)/label> /td> td classvalue> div classtoggleswitch>input idenableTimeOnline classblock-checkbox typecheckbox>span classslider round>/span>/div> /td> /tr> /table> div classsaveButton idsaveMyStatsSettings>Save/div>/div>div idvideoChatSettings classv2 submenuSettings submenuContent stylewidth: 700px> div classmenuTitle>Video Chat/div> div classlodingImageHolder>/div> div classmenuSettingsContent v2> table width100%> tr> td>label translation-off forenableVideoChat>span insidelabel>Enable Video Chat/span>/label>/td> td> div typecheckbox idenableVideoChat classswitchComponent enableVideoChat>/div> /td> /tr> tr> td>span classtip auto titleSelect the video provider>/span>label>Provider/label>/td> td> select idvideochatProvider stylewidth: 200px;> option value0>Twilio/option> option value1>Vonage/option> /select> /td> /tr> tr classproviders twilio >td>label translation-off>span insidelabel>Twilio Account SID/span>/label>/td>td>input typetext idtwilioAccountSID classtwilioAccountSID />/td>/tr> tr classproviders twilio>td>label translation-off>span insidelabel>Twilio Video SID/span>/label>/td>td>input typetext idtwilioVideoSID classtwilioVideoSID />/td>/tr> tr classproviders twilio>td>label translation-off>span insidelabel>Twilio Secret/span>/label>/td>td>input typepassword idtwilioSecret classtwilioSecret />/td>/tr> tr classproviders vonage>td>label translation-off>span insidelabel>Vonage API Key/span>/label>/td>td>input typetext idvonageApiKey classvonageApiKey />/td>/tr> tr classproviders vonage>td>label translation-off>span insidelabel>Vonage Secret/span>/label>/td>td>input typepassword idvonageSecret classvonageSecret />/td>/tr> tr classproviders vonage>td>label translation-off>span insidelabel>Vonage Application Id/span>/label>/td>td>input typetext idvonageApplicationId classvonageApplicationId />/td>/tr> tr classproviders vonage>td>label translation-off>span insidelabel>Vonage Private Key/span>/label>/td>td>textarea styleheight:90px idvonagePrivateKey classvonagePrivateKey >/textarea>/td>/tr> tr styledisplay:none> td>label translation-off forenableVoip>span classtip auto titleEnable voip calling.>/span>span insidelabel>Enable Voip Calling/span>/label>/td> td> div typecheckbox idenableVoip classswitchComponent>/div> /td> /tr> tr>td colspan2>hr />/td>/tr> tr> td colspan2> h3>Visitor/h3> /td> /tr> tr> td colspan2> div classinlineLabel>input typeradio namevisitorChatType classvisitorVoiceOnly visitorChatType />label>Voice Only/label>/div> div classinlineLabel>input typeradio namevisitorChatType classvisitorVideoChat visitorChatType />label>Video Chat/label>/div> /td> /tr> tr idvisitorCameraSettings> td>label translation-off forvisitorCameraAtStart>span insidelabel>Camera is off at start of Chat/span>/label>/td> td> div typecheckbox idvisitorCameraAtStart classswitchComponent>/div> /td> /tr> tr> td> label translation-off forvideoCropToPortraitOperator> span insidelabel>Crop Desktop Camera to Portrait/span> /label> /td> td> div typecheckbox idvideoCropToPortraitOperator classswitchComponent>/div> /td> /tr> tr> td> label translation-off formaximizeVideoForVisitor> span insidelabel>Maximize Video/span> /label> /td> td> div typecheckbox idmaximizeVideoForVisitor classswitchComponent>/div> /td> /tr> tr> td> label translation-off fordisableWebsiteBrowsing> span classtip auto titleWhen toggled ON, during Video Call, Visitor will not be able to browse the website, no links accessible behind the video. Visitor also cannot minimize the chat pane.>/span> span insidelabel>Disable Website Browsing/span> /label> /td> td> div typecheckbox iddisableWebsiteBrowsing classswitchComponent>/div> /td> /tr> tr> td> label translation-off fordisableLinks> span classtip auto titleWhen toggled ON, during Video Call, Visitor will not be able to click on and open any links that are shared by the Operator in the Chat if Chat is allowed during Video Call>/span> span insidelabel>Disable Links in Chat/span> /label> /td> td> div typecheckbox iddisableLinks classswitchComponent>/div> /td> /tr> tr> td> label translation-off forvideoDesktopKeepVideoOnFirstTab> span classtip auto titleWhen toggled ON, during Video Call for the Desktop Visitor, if the Visitor opens up any websites link in new tab, Video will keep working in the first tab it started ON. When toggled OFF, Video will turn OFF on the first tab and open up in the new opened tab>/span> span insidelabel>Keep Video on Initial Tab (Desktop)/span> /label> /td> td> div typecheckbox idvideoDesktopKeepVideoOnFirstTab classswitchComponent>/div> /td> /tr> tr> td> label translation-off forvideoMobileKeepVideoOnFirstTab> span classtip auto titleWhen toggled ON, during Video Call for the Mobile Visitor, if the Visitor opens any websites link in new tab, Video will keep working in the first tab it started ON. When toggled OFF, Video will turn OFF on the first tab and open up in the new opened tab. On Mobile, the Video turns OFF as soon as new tab is opened, but Audio keeps on working>/span> span insidelabel>Keep Video on Initial Tab (Mobile)/span> /label> /td> td> div typecheckbox idvideoMobileKeepVideoOnFirstTab classswitchComponent>/div> /td> /tr> tr> td> label translation-off fordisableWebsiteBrowsing> span classtip auto titleWhen toggled ON, during Video Call, Visitor will not be able to browse the website, no links accessible behind the video. Visitor also cannot minimize the chat pane.>/span> span insidelabel>Disable Browsing on Video Tab/span> /label> /td> td> div typecheckbox iddisableWebsiteBrowsing classswitchComponent>/div> /td> /tr> tr>td colspan2>hr />/td>/tr> tr> td colspan2> h3>Operator/h3> /td> /tr> tr> td colspan2> div classinlineLabel>input typeradio nameoperatorChatType classoperatorVoiceOnly operatorChatType />label>Voice Only/label>/div> div classinlineLabel>input typeradio nameoperatorChatType classoperatorVideoChat operatorChatType />label>Video Chat/label>/div> /td> /tr> tr idoperatorCameraSettings> td>label translation-off foroperatorCameraAtStart>span insidelabel>Camera is off at start of Chat/span>/label>/td> td> div typecheckbox idoperatorCameraAtStart classswitchComponent>/div> /td> /tr> tr idoperatorBackCameraSettings> td>label translation-off foroperatorBackCameraAtStart>span insidelabel>Start with Back Camera/span>/label>/td> td> div typecheckbox idoperatorBackCameraAtStart classswitchComponent>/div> /td> /tr> tr> td> label translation-off foroperatorVideoChatImage> span classtip auto titleThis is the background image in the Chat Pane, shown to the Visitor when the Operators camera is turned off. For best results, please ensure that the uploaded image has a size of at least 340x460px.>/span> span insidelabel>Operator Placeholder Image/span> /label> /td> td> div classoperatorImageSelector> div> input idoperatorVideoChatImage typehidden /> div classfileSelectInputs> span classfileSelect inputoperatorVideoChatImage holderoperatorVideoChatImagePreview deleteButtonremoveOperatorVideoChatImage> Choose Image /span> span classfileInputPreviewHolder idoperatorVideoChatImagePreview>/span> span classdeleteButton icon-delete3 idremoveOperatorVideoChatImage>/span> /div> /div> /div> /td> /tr> tr idhideVisitorLastViewDuringVideoChatSetting> td> label translation-off forhideVisitorLastViewDuringVideoChat> span insidelabel>Hide Visitors Last View During Video Chat/span> /label> /td> td> div typecheckbox idhideVisitorLastViewDuringVideoChat classswitchComponent>/div> /td> /tr> tr> td> label translation-off forenableStatsLog> span insidelabel>Enable Video Chat Stats Log/span> /label> /td> td> div typecheckbox idenableStatsLog classswitchComponent>/div> /td> /tr> tr> td> label translation-off forvideoQualitySurvey> span insidelabel>Show Video Quality Survey to Operator/span> /label> /td> td> div typecheckbox idvideoQualitySurvey classswitchComponent>/div> /td> /tr> tr idminActiveTimeVideoChatSetting> td> label translation-off forminActiveTime> span classtip auto titleThe minimum duration for a chat to be considered successful. Video chats longer than this will not appear in the Abandoned Chat report.>/span> span insidelabel>Minimum Active Chat Duration (secs)/span> /label> /td> td> input typenumber idminActiveTime classminActiveTime min0 max300 /> /td> /tr> tr> td> label translation-off forvideoCropToPortraitVisitor> span insidelabel>Crop Desktop Camera to Portrait/span> /label> /td> td> div typecheckbox idvideoCropToPortraitVisitor classswitchComponent>/div> /td> /tr> tr> td>label translation-off forallowChatInVideoOnly>span insidelabel>Allow Chat in Video Only Channel/span>/label>/td> td> div typecheckbox idallowChatInVideoOnly classswitchComponent enableVideoChat>/div> /td> /tr> tr>td colspan2>hr />/td>/tr> tr> td colspan2> h3>Recording/h3> /td> /tr> tr> td>label translation-off forenableVideoRecordingCheck>span classtip auto titleEnable video recording to allow review at later stage.>/span>span insidelabel>Enable Video Recording/span>/label>/td> td> div typecheckbox idenableVideoRecordingCheck classswitchComponent>/div> /td> /tr> tr> td>span classtip auto titleSelect the file format for the recordings>/span>label>File Format/label>/td> td> select idvideoRecordingFileFormat stylewidth: 200px;> option valuemp4>Mp4/option> option valuewebm>WebM/option> /select> /td> /tr> tr> td>span classtip auto titleSelect the recording video resolution>/span>label>Video Resolution/label>/td> td> select idvideoRecordingResolution stylewidth: 200px;> option value1280x720>HD (1280x720)/option> option value1024x576>PAL (1024x576)/option> option value640x480>VGA (640x480)/option> option value320x240>CIF (320x240)/option> /select> /tr> /table> /div> div classmenuSaveFooter>div classsaveButton idsaveVideoChatSettings>Save/div>/div>/div>div idvideoFeedSettings classv2 submenuSettings submenuContent stylewidth: 700px> div classmenuTitle>Video Feed/div> div classlodingImageHolder>/div> div classmenuSettingsContent v2> table width100%> tr> td> span classtip auto titleOperators on the Store App or desktop should have the option to the Share the Video.>/span> label>Allow Operators to Share Videos/label> /td> td> div typecheckbox idvideoFeedAllowOperatorSharing classswitchComponent>/div> /td> /tr> tr> td> span classtip auto titleVisitors on mobile or desktop viewing the videos will get an option to Share the Video.>/span> label stylemargin-bottom: 10px;>Allow Visitors to Share Videos/label> /td> td> div typecheckbox idvideoFeedAllowVisitorSharing classswitchComponent>/div> /td> /tr> tr> td> span classtip auto titleProduct thumbnails on Video Feed and Company Shows will be hidden.>/span> label stylemargin-bottom: 10px;>Hide Products/label> /td> td> div typecheckbox idvideoFeedHideProducts classswitchComponent>/div> /td> /tr> tr> td> label translation-off fordeleteOfflineVidDays> span classtip auto titleWhen a Video is set to Offline Status it will be automatically deleted after the number of days specified.>/span> span insidelabel>Delete Offline Videos after x days/span> /label> /td> td> input typenumber iddeleteOfflineVidDays min1 max999 value180 /> /td> /tr> tr idvideoFeedSalesAttributionHolder> td> span classtip auto titleValue can range in between 1 to 60 days. Default 7>?/span>label>Video Feed Sales Attribution (days)/label> /td> td> input typenumber min1 max60 idvideoFeedSalesAttribution value7 /> /td> /tr> tr> td> span classtip auto titlePercentage of video time watched to be considered as completely watched for triggering events based on trigger ON WATCH VIDEO>?/span>label>Watch Time Percentage to consider Video Feed completely watched/label> /td> td> input typenumber min1 max100 idvideoWatchThreshold value70 /> /td> /tr> tr> td> span classtip auto titleMaximum hours allowed for the Viewed Video Feed filters last hours settings in the Visitor Events>?/span>label>Max Video Feed View Hours Threshold/label> /td> td> input typenumber min1 max120 idmaxRecentVideoFeedViewHours value72 /> /td> /tr> tr> td> span classtip auto titleNumber of times the video feed has been watched before its considered to trigger the dynamic floor alert on Avatars head on the floor for video feed being watched by the Visitors.>?/span> label>Video Feed Watched Count for Dynamic Floor Alert/label> /td> td> input typenumber min1 max999 idinsightVideoWatchedCount value3 /> /td> /tr> tr> td> span classtip auto titleTime to be considered within which the Video feed has been watched number of times as per the Video Feed Watched Count for Dynamic Floor Alert setting before its considered to trigger the dynamic floor alert on Avatars head on the floor for any video feed being watched by the Visitors.>?/span> label>Video Feed Watched Within Hours for Dynamic Floor Alert/label> /td> td> input typenumber min1 max120 idinsightVideoWatchedHours value24 /> /td> /tr> /table> /div> div classmenuSaveFooter>div classsaveButton idsaveVideoFeedSettings stylefloat: right;>Save/div>/div>/div>div idpaymentFormSettings classv2 submenuSettings submenuContent stylewidth: 700px> div classmenuTitle>PCI Payment Form/div> div classlodingImageHolder>/div> div classmenuSettingsContent v2> table width100%> tr> td>label translation-off forenablePaymentForm>span insidelabel>Enable Payment Form/span>/label>/td> td> div typecheckbox idenablePaymentForm classswitchComponent enablePaymentForm>/div> /td> /tr> tr> td>label translation-off forpaymentProvider>span insidelabel>Provider/span>/label>/td> td> select idpaymentProvider> option value1>Auric/option> option value2>PCI Proxy/option> /select> /td> /tr> tr classauric-settings>td>label translation-off>span insidelabel>Configuration/span>/label>/td>td>input typetext idauricConfiguration classauricConfiguration />/td>/tr> tr classauric-settings>td>label translation-off>span insidelabel>MTID/span>/label>/td>td>input typetext idauricMTID classauricMTID />/td>/tr> tr classauric-settings>td>label translation-off>span insidelabel>Segment/span>/label>/td>td>input typetext idauricSegment classauricSegment />/td>/tr> tr classauric-settings>td>label translation-off>span insidelabel>Secret/span>/label>/td>td>input typepassword idauricSecret classauricSecret placeholder****** />/td>/tr> tr classauric-settings>td>label translation-off>span insidelabel>Retention/span>/label>/td>td>input typetext idauricRetention classauricRetention />/td>/tr> tr classauric-settings> td>label translation-off forauricProduction>span insidelabel>Production Account/span>/label>/td> td> div typecheckbox idauricProduction classswitchComponent auricProduction>/div> /td> /tr> tr classpciproxy-settings>td>label translation-off>span insidelabel>Merchant ID/span>/label>/td>td>input idpciProxyMerchantId classpciProxyMerchantId/>/td>/tr> tr classpciproxy-settings>td>label translation-off>span insidelabel>Secret/span>/label>/td>td>input typepassword idpciProxySecret classpciProxySecret placeholder****** />/td>/tr> tr> td>label translation-off forauricSkipShipping>span insidelabel>Hide Shipping/Billing Step/span>/label>/td> td> div typecheckbox idauricSkipShipping classswitchComponent auricSkipShipping>/div> /td> /tr> tr> td>label translation-off forauricSkipOrderNumber>span insidelabel>Hide Order Confirmation Step/span>/label>/td> td> div typecheckbox idauricSkipOrderNumber classswitchComponent auricSkipOrderNumber>/div> /td> /tr> /table> /div> div classmenuSaveFooter>div classsaveButton idsavePaymentFormSettings>Save/div>/div>/div>div idremoteDevicesAdmin stylewidth: 500px; classsubmenuSettings> div classmenuTitle> span insidelabel>Remote Cameras/span> span classaddButton idaddRemoteDevice>Add/span> /div> div idremoteDevicesHolder>/div>/div>div idvoiceAccountsMenu stylewidth: 500px; classsubmenuSettings> div classmenuTitle> span insidelabel>Voice Accounts/span> span classaddButton idaddNewVoiceAccount>New/span> /div> div idinsideVoiceAccountsHolder>/div>/div>div idvoiceNumbersMenu stylewidth: 800px; classsubmenuSettings> div classmenuTitle> span insidelabel>Voice Numbers/span> span classaddButton idaddNewVoiceNumber>New/span> /div> div idinsideVoiceNumbersHolder>/div>/div>div idvoiceBlacklistMenu stylewidth: 500px; classsubmenuSettings> div classmenuTitle> span insidelabel>Blacklist/span> span classaddButton idaddNewVoiceBlacklistNumber>New/span> /div> div idblacklistVoiceNumberSearchMenu> input idblacklistVoiceNumberSearch classsearchInput placeholderSearch /> /div> div idinsideVoiceBlacklistHolder>/div>/div>div idvoiceOutboundCallRestrictionsMenu stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Outbound Call Permissions/span> span classaddButton idaddNewVoiceOutboundCallRestrictions>New/span> /div> div idoutboundCallRestrictionsSearchMenu> input idoutboundCallRestrictionsSearch classsearchInput w-full placeholderSearch /> /div> div idinsideVoiceOutboundCallRestrictionsHolder>/div>/div>div idvoiceBusinessDirectoryMenu stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Business Directory/span> span classaddButton idaddNewVoiceBusinessDirectoryNumber>New/span> /div> div idbusinessDirectorySearchMenu> input idbusinessDirectorySearch classsearchInput w-full placeholderSearch /> /div> div idinsideVoiceBusinessDirectoryHolder>/div>/div>div idvoiceCallsMenu stylewidth: 900px; classsubmenuSettings> div classmenuTitle> span insidelabel>Voice Calls/span> /div> div idinsideVoiceCallsHolder>/div> div classmenuTitle> span insidelabel>Conference Calls/span> /div> div idinsideVoiceConferencesHolder>/div> div classmenuTitle> span insidelabel>Execution Flows/span> /div> div idinsideVoiceExecutionsHolder>/div>/div>div idvoiceGeneralSettingsMenu stylewidth: 500px; classsubmenuSettings> div classmenuTitle> span insidelabel>General Settings/span> /div> div idinsideVoiceGeneralSettingsHolder> table width100%> tr> td> label translation-off forvoiceWrapupTimeLimit> span classtip auto bottom titleDefine the time that will be allowed to the Operator at the end of the Call to wrap up the details for the Call while remaining in the limited mode, Voice Visitor will remain on the floor for the wrap up time and Operator can then end the wrap up or system will automatically end the Voice Conversation at the end of wrapup time and make operator available again to take more calls. When left empty, the Voice call will also end the conversation right away and remove Visitor from the floor and make Operator available.>/span> span insidelabel>Wrap Up Time Limit (secs)/span> /label> /td> td> input typenumber idvoiceWrapupTimeLimit min0 variablevoiceWrapupTimeLimit stylemax-width: 90px; /> /td> /tr> tr idvideoFeedSalesAttributionHolder> td> span classtip auto titlePhone recordings if enabled will be stored for the time defined in this setting and will be deleted automatically after defined days here. In case setting is not defined, recordings will not be deleted>?/span>label forvoiceDeleteRecordingAfterXDays>Delete Phone Recordings after X days/label> /td> td> input typenumber min0 idvoiceDeleteRecordingAfterXDays variablevoiceDeleteRecordingAfterXDays stylemax-width: 90px; /> /td> /tr> tr> td> label translation-off forvoiceBusinessServiceLevel> span classtip auto titleAllowed time to answer the voice call to be considered as answered within the Business Service Level or not.>/span> span insidelabel>Voice Business Service Level (secs)/span> /label> /td> td> input typenumber idvoiceBusinessServiceLevel min0 variablevoiceBusinessServiceLevel stylemax-width: 90px; /> /td> /tr> tr> td> span classtip auto title Toggle ON to restrict operators to transfer Voice visitors to operators when they are in Wind Down status while using Transfer option. >/span> label>Restrict transfer to Winding Down Operators/label> /td> td> div typecheckbox idvoiceRestrictTransferWindingDown classswitchComponent>/div> /td> /tr> tr> td> span classtip auto titleToggle ON to restrict operators to transfer Voice visitors to operators when they are in Limited status while using Transfer option.>/span> label stylemargin-bottom: 10px;>Restrict transfer to Limited Operators/label> /td> td> div typecheckbox idvoiceRestrictTransferLimited classswitchComponent>/div> /td> /tr> tr> td> div classsaveButton idsaveVoiceGeneralSettings>Save/div> /td> /tr> /table> /div>/div>div idvoiceMusicSettingsMenu stylewidth: 600px; classsubmenuSettings> div classmenuTitle> span insidelabel>Music & Greetings/span> span classaddButton idaddNewVoiceMusic>New/span> /div> div idinsideVoiceGeneralSettingsMenuHolder classmenuSettingsContent> /div>/div>template idinsideVoiceAccountTemplate> div idinsideVoiceAccountForm classform thinscroll> div classinputFullBlock styledisplay:none>label>Id/label>input typenumber maxlength100 value0 variableid disableddisabled/>/div> div classinputFullBlock>label>Name/label>input variablename validationrequired stylewidth:100% />/div> div classinputBlock>input variableenabled typecheckbox />label classswitch-label>Enabled/label>/div> div classinputFullBlock voiceSecureField>label>Type/label>select variabletype >option valueTWILIO>Twilio/option>/select>/div> div classinputFullBlock voiceLocationSelect>label>Region/label> select variableregion popOvertrue> option value>None/option> option valueus1>United States/option> option valueau1>Australia/option> option valueie1>Ireland/option> /select> /div> div classinputFullBlock voiceLocationSelect>label>Edge/label> select variableedge popOvertrue> option value>None/option> option valueroaming>Use Twilios Global Low Latency routing to select the data center with the lowest-latency connection to your user./option> /select> /div> div classinputFullBlock voiceSecureField>span classtip auto titleAccount SID can be found in Twilio on the main dashboard home or sub-account home, this is the main account or sub-accounts Account SID used to connect to the Twilio Account through APIs>/span>label classvoiceInlineTooltipLabel>Account SID/label>input variableaccountSID maxlength200 typepassword validationrequired>/div> div classinputFullBlock voiceSecureField>span classtip auto titleAuth Token can be found in Twilio on the main dashboard home or sub-account home, this is the main account or sub-accounts Auth Token passed with Account SID to connect to the Twilio Account through APIs>/span>label classvoiceInlineTooltipLabel>Auth Token/label>input variableauthToken maxlength200 typepassword>/div> div classinputFullBlock voiceSecureField>span classtip auto titleTo create a TwiML App in Twilio, from the console under the Phone Numbers section Manager TwiML Apps option, new TwiML App can be created for the INSIDE instance, and it will provide the TwiML App SID>/span>label classvoiceInlineTooltipLabel>TwiML App SID/label>input variabletwiMLAppSID maxlength200 typepassword validationrequired>/div> div classinputFullBlock voiceSecureField>span classtip auto titleTo create the API Key and get API Key SID, under Account Keys & Credentials section, API Keys & Tokens sub-section, create a new API Key for the INSIDE instance, and it will provide the API Key SID>/span>label classvoiceInlineTooltipLabel>API Key SID/label>input variableapiKeySID maxlength200 typepassword validationrequired>/div> div classinputFullBlock voiceSecureField>span classtip auto titleTo create the API Key and get API Key Secret, under Account Keys & Credentials section, API Keys & Tokens sub-section, create a new API Key for the INSIDE instance, and it will provide the API Key Secret which is only visible once>/span>label classvoiceInlineTooltipLabel>API Key Secret/label>input variableapiKeySecret maxlength200 typepassword validationrequired>/div> /tbody>/table> /div>/template>template idinsideVoiceNumberTemplate> div idinsideVoiceNumberForm> div idinsideVoiceNumberTabs classinsidePopupRightTabsContainer> div classinsidePopupRightTab selected contentinsideVoiceNumberSetup insidelabel>Number Setup/div> div classinsidePopupRightTab contentinsideVoiceNumberAssignment insidelabel>Assignment/div> div classinsidePopupRightTab contentinsideVoiceNumberBroadcastCallInfo insidelabel>Broadcast Call Info/div> div classinsidePopupRightTab contentinsideVoiceNumberBusinessHours insidelabel>Business Hours/div> div classinsidePopupRightTab contentinsideVoiceNumberMusicGreetings insidelabel>Music & Greetings/div> div classinsidePopupRightTab contentinsideVoiceNumberIvr insidelabel>IVR/div> /div> div idinsideVoiceNumberSetup classinsidePopupRightTabContent insideVoiceNumberSetup> div classinputBlock styledisplay: none>label>Id/label>input variableid value0 validationrequired disableddisabled />/div> div classinputBlock>label>Name/label>input variablename validationrequired />/div> div classinputBlock>label>Account/label>select variableaccountId validationrequired fromapi/voice/admin/account/get labelname valueid filterValenabled filterchecktrue>/select>/div> div classinputBlock stylewidth: 49% >input typecheckbox variableenabled />label classswitch-label>Enabled/label>/div> div classinputBlock stylewidth: 45% >input typecheckbox variableoutbound/>label classswitch-label>Allow Outbound/label>span classtip auto titleWhen toggled ON, the outbound calls will be allowed from this number.>/span>/div> div classinputBlock stylewidth: 49% >input variablecallRecordingEnabled typecheckbox/>label classswitch-label voiceInlineTooltipLabel>Enable Call Recording/label>span classtip auto titleWhen toggled ON, the call recording will be started automatically when the call gets connected, Operator will have option to pause or resume recording during the call.>/span>/div> div classinputBlock stylewidth: 45% >input variablesettings.realTimeTranscriptionEnabled typecheckbox/>label classswitch-label voiceInlineTooltipLabel>Enable Real Time Transcription/label>span classtip auto titleWhen toggled ON, during the call real time transcript will be generated>/span>/div> div classinputBlock stylewidth: 100%>input variablesettings.recordingTranscriptionEnabled typecheckbox/>label classswitch-label voiceInlineTooltipLabel>Enable Recording Transcription/label>span classtip auto titleWhen toggled ON, the call/voicemail recording will be automatically converted to text in the conversation>/span>/div> div idvoiceTranscriptServiceSID classinputBlock >label>Service SID/label>input variablesettings.serviceSID />/div> br /> div classinputBlock>label>Phone Type/label>select variablephoneType popOvertrue>option valueLOCAL>Local/option>option valueTOLL_FREE>Toll Free/option>option valueMOBILE>Mobile/option>/select>/div> div classinputBlock>label>Phone Number/label>input variablephoneNumber maxlength20 typetel validationrequired,phone excluded-countriescn >/div> div classinputBlock>label>Subsite/label>select variablesubsiteId fromwebsite.subsites labelname valueid uptrue sortByname>/select>/div> div classinputBlock voiceNumberequiredLanguagesSelect >label>Language/label>select variablerequiredLanguages uptrue search>option value>Default/option>/select>div classtranscriptionNotSupported>Transcription is not available for this language/div>/div> /div> div idinsideVoiceNumberAssignment classinsidePopupRightTabContent insideVoiceNumberAssignment> div classinputFullBlock stylewidth: 300px>label>Operator(s)/label>select classassignmentSelect stylewidth:300px variableoperators popOvertrue search multiple from/api/operator/GetOperatorsDDL valueid labelfirstname + surname>/select>/div> div classinputFullBlock stylewidth: 300px>label>Team(s)/label>select classassignmentSelect stylewidth:300px variableteams popOvertrue search multiple fromwebsite.teams valueid labelname>/select>/div> div classinputFullBlock stylewidth: 300px>label>Channel(s)/label>select classassignmentSelect stylewidth:300px variablechannels popOvertrue search multiple fromwebsite.channels.channelGroups valueid labelname>/select>/div> div classinputFullBlock stylewidth: 300px>label>span classtip auto stylemargin-left: 0px; margin-bottom: 1px; titleMaximum amount of time (in seconds) that the visitor will wait an answer to a call before the fallback action triggers. MAX: 36000s (10hr)>/span>Max Wait Time/label>input typenumber variablesettings.assignmentTimeout value600 stylewidth: 302px max36000 min1/>/div> div classinputFullBlock stylewidth: 300px>label>Fallback/label> select stylewidth:300px variablefallbackOption popOvertrue> option valuePUSH_TO_QUEUE selectedselected>No Fallback/option> option valueVOICEMAIL>Voicemail/option> option valueCALLBACK>Callback/option> option valuePUSH_TO_IVR>Push back to IVR/option> option valueEND_CALL>End Call/option> /select>/div> /div> div idinsideVoiceNumberBroadcastCallInfo classinsidePopupRightTabContent insideVoiceNumberBroadcastCallInfo inputFullBlock> label>Broadcast Info/label> textarea variablesettings.broadcastCallInfo richtext>/textarea> /div> div idinsideVoiceNumberBusinessHours classinsidePopupRightTabContent insideVoiceNumberBusinessHours> div classinputFullBlock>label>Timezone/label>select stylewidth:100%; idinsideVoiceHoursTimezone search variablesettings.TimeZoneInfo.Id validationrequired from/api/websites/gettimezones labelDisplayName valueId custom-attrTzIana>/select>/div> div idinsideVoiceNumberBusinessHoursWorkingSchedule>/div> div styledisplay:flex; justify-content: space-between; align-items:center; padding: 10px> label classinsideLabel stylefont-weight: bold;>Unavailable Schedule/label> span classaddButton idaddUnavailableScheduleForVoiceNumber stylepadding: 0px 0 0 10px;width: 76px;line-height: 1.43;letter-spacing: -0.5px; margin-left: 100px; margin-right: 3px;> Add /span> /div> div idunavailableScheduleRowsForVoiceNumber>/div> div classinputBlock>label>Out Of Business Hours Action/label>select idoutOfBusinessHoursAction stylewidth:300px variablesettings.outOfBusinessHoursAction uptrue>option valueEND_CALL selectedselected>End Call/option>option valueVOICEMAIL>Voicemail/option>option valuePUSH_TO_IVR>Push back to IVR/option>/select>/div> /div> div idinsideVoiceNumberMusicGreetings classinsidePopupRightTabContent insideVoiceNumberMusicGreetings> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Queued Music/label>select stylemin-width:300px variableQUEUED_MUSIC popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Queued Greeting/label>select stylemin-width:300px variableQUEUED_GREETING popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Hold Music/label>select stylemin-width:300px variableHOLD_MUSIC popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Voicemail Greeting Message/label>select stylemin-width:300px variableVOICEMAIL popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Voicemail End Message/label>select stylemin-width:300px variableVOICEMAIL_END popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>Callback/label>select stylemin-width:300px variableCALLBACK popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>End Call - Out of business hours/label>select stylemin-width:300px variableENDCALL_OUTOFBUSINESSHOURS popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> div classinsideVoiceNumberMusicGreetingsWrapper>div classinputFullBlock>label>End Call - Too Busy/label>select stylemin-width:300px variableENDCALL_ASSIGNMENTTIMEOUT popOvertrue>/select>/div>div classactionButton voiceMusicListButton styledisplay:none>span classicon-m-sound-on>/span>/div>/div> /div> div idinsideVoiceNumberIvr classinsidePopupRightTabContent insideVoiceNumberIvr> div classinputFullBlock stylewidth: 300px>label>span classtip auto stylemargin-left: 0px; margin-bottom: 1px; titleIVR Flow that will run when the Visitor calls this number. IVR flows are defined in Twilio and can be selected here in the settings.>/span>Flow/label> select stylewidth:300px variablesettings.ivrFlowSid popOvertrue search from/api/voice/admin/number/flows/get valueKey labelValue sortByValue>/select>/div> div classmenuTitle> span insidelabel classivrMenuTitle>IVR Widgets/span> span classaddButton idaddIvrWidgetOverwrite>Add/span> /div> div idivrWidgetDataTable>/div> /div> /div>/template>template idvoiceMusicTemplate> div idvoiceMusicPopupHolder> input variableid styledisplay: none> div classinputFullBlock>label>Name/label>input variablename validationrequired >/div> div classinputFullBlock stylewidth:300px>label>Music Type/label>select variabletype stylewidth:300px popOvertrue> option valueQUEUED_MUSIC>Queued Music/option> option valueQUEUED_GREETING>Queued Greeting/option> option valueHOLD_MUSIC>Hold Music/option> option valueVOICEMAIL>Voicemail Greeting/option> option valueVOICEMAIL_END>Voicemail End/option> option valueCALLBACK>Callback/option> option valueENDCALL_OUTOFBUSINESSHOURS>End Call - Out of business hours/option> option valueENDCALL_ASSIGNMENTTIMEOUT>End Call - Too Busy/option> /select>/div> div classinputFullBlock stylewidth:300px>label>Say or Play Message/label>select idvoiceMusicDataTypeSelect variabledataType stylewidth:300px popOvertrue defaultValueTEXT>option valueAUDIO>Play a Message/option>option valueTEXT>Say a Message/option>/select>/div> div classinputFullBlock voiceMusicText>label>Text to Say/label>textarea variabletext rows4 styleresize:vertical validationrequired>/textarea>/div> div classinputFullBlock voiceMusicFileSelect styledisplay:none;>label>Music File/label>input typemusic data-contentSelect variablefileUrl fileNameVariablefileName validationrequired>/select>/div> div classinputFullBlock voiceLanguageSelect stylewidth:300px>label>Voice Language/label>select idvoiceLanguageSelect variablelanguage stylewidth:300px uptrue search>/select>/div> div classinputFullBlock voiceNameSelect stylewidth:300px>label>Message Voice/label>select idvoiceNameSelect variablevoice stylewidth:300px uptrue search>/select>/div> /div>/template>template idivrWidgetTemplate> div idivrWidgetPopupHolder> input variableid styledisplay: none> div classinputFullBlock>label>Widget Name/label>input variablename validationrequired >/div> div classinputFullBlock stylewidth:300px>label>Say or Play Message/label>select idivrWidgetDataTypeSelect variabledataType stylewidth:300px popOvertrue defaultValueTEXT>option valueAUDIO>Play a Message/option>option valueTEXT>Say a Message/option>/select>/div> div classinputFullBlock ivrWidgetText>label>Text to Say/label>textarea validationrequired variabletext rows4 styleresize:vertical>/textarea>/div> div classinputFullBlock ivrWidgetFileSelect styledisplay:none;>label>Audio File/label>input typemusic data-contentSelect variablefileUrl fileNameVariablefileName validationrequired />/div> div classinputFullBlock voiceLanguageSelect stylewidth:300px>label>Voice Language/label>select idvoiceLanguageSelect variablelanguage stylewidth:300px uptrue search>/select>/div> div classinputFullBlock voiceNameSelect stylewidth:300px>label>Message Voice/label>select idvoiceNameSelect variablevoice stylewidth:300px uptrue search>/select>/div> /div>/template>template idopVoiceSettingsTemplate> h3>Voice Settings/h3> div classinputBlock stylewidth:300px>label>Type/label> select idopVoiceNumberType variableprimaryVoiceConnection.type stylewidth:300px> option valueBROWSER>Web Browser/option> /select> /div> div classinputBlock stylewidth:300px>label styleheight: auto;>Edge Location/label> select idopVoiceEdgeLocation variableedgeLocation stylewidth:300px popOvertrue> option valueroaming>Twilios Global Low Latency Routing/option> option valuesydney>Australia/option> option valuesao-paulo>Brazil/option> option valuedublin>Ireland/option> option valuefrankfurt>Frankfurt/option> option valuetokyo>Japan/option> option valuesingapore>Singapore/option> option valueashburn>US East Coast (Virginia)/option> option valueumatilla>US West Coast (Oregon)/option> /select> /div>br /> div classinputBlock stylewidth:120px; display: none;>label>Extension/label>input idopVoiceExtension variableextension typenumber stylewidth:100px />/div> div classinputBlock styledisplay: none;>label>Number/label>input idopVoiceNumber typetel variableprimaryVoiceConnection.number />/div> div classinputFullBlock>label>Default Ringtone/label>input idopVoiceRingtone variabledefaultRingtone typesound />/div>/template>template idvoiceTransferTemplate> div classinside-tabs form idvoiceTransferTabs> div classtabHeader no-border> ul> li>a href#operator>All Operators span classtransfer-count>label idoperatorsCount>0/label>/span>/a>/li> li>a href#channel>Channels span classtransfer-count>label idchannelsCount>0/label>/span>/a>/li> li>a href#skills>Skills span classtransfer-count>label idskillsCount>0/label>/span>/a>/li> li>a href#allContacts>All Contacts span classtransfer-count>label idallContactsCount>0/label>/span>/a>/li> li>a href#myContacts>My Contacts span classtransfer-count>label idmyContactsCount>0/label>/span>/a>/li> li>a href#businessDirectory>Business Directory span classtransfer-count>label idbusinessDirectoryCount>0/label>/span>/a>/li> li>a href#keypad>span classvoiceicon-keypad stylepadding-right: 5px;>/span>Keypad/span>/a>/li> span idvoiceTransferRefreshButton>img idinsidevoiceTransferRefreshButton src/images/icon-refresh.svg>/span> /ul> /div> div idoperator classmediumscroll voiceTransferTemplateContainer placeholderSearch by operator or team>/div> div idchannel classmediumscroll voiceTransferTemplateContainer placeholderSearch by operator or channel>/div> div idskills classmediumscroll voiceTransferTemplateContainer placeholderSearch by operator or skill>/div> div idallContacts classmediumscroll voiceTransferTemplateContainer placeholderSearch all contacts>div classempty-state>Type to search contacts.../div>/div> div idmyContacts classmediumscroll voiceTransferTemplateContainer placeholderSearch my contacts>/div> div idbusinessDirectory classmediumscroll voiceTransferTemplateContainer placeholderSearch business directory>/div> div idkeypad>/div> /div>/template> div idfloorSettings classsubmenuSettings> div classmenuTitle insidelabel>Floor Settings/div> table stylewidth:100%;> tr> td idfloorSettingsLeft> h3 insidelabel>Floor look/h3> table stylewidth:100%;> tr classmanagerOnly>td>label permissiblerolessystemAdmin,superUser,settings>Site Name Text/label>/td>td colspan2>input idfloorText typetext />/td>/tr> tr classmanagerOnly> td>label>Floor Logo/label>/td> td colspan2> span classdeleteButton icon-delete idremoveFloorLogo>/span> span classfileSelect inputfloorLogo deleteButtonremoveFloorLogo holderfloorLogoPreview>Choose Image/span> input idfloorLogo typehidden /> /td> /tr> tr> td> /td> td colspan2>div idfloorLogoPreview>/div>/td> /tr> tr classmanagerOnly> td>label permissiblerolessystemAdmin,superUser,settings>T-shirt Image/label>/td> td colspan2> span classdeleteButton icon-delete idremoveDefaultShirtImage>/span> span classfileSelect inputdefaultShirtImage deleteButtonremoveDefaultShirtImage holderdefaultShirtImagePreview>Choose Image/span> input iddefaultShirtImage typehidden />div iddefaultShirtImagePreview>/div> /td> /tr> tr classadminOnly> td>label stylemargin-right:10px permissiblerolessystemAdmin,superUser>Operator Uniform/label>span classadminOnly titleAdmin Only>/span>/td> td colspan2> span classdeleteButton icon-delete idremoveUniformImage>/span> span classfileSelect inputoperatorUniform deleteButtonremoveUniformImage holderopUniformPreview>Choose Image/span> input idoperatorUniform typehidden />div idopUniformPreview>/div> /td> /tr> tr classadminOnly> td>/td> td colspan2> label permissiblerolessystemAdmin,superUser stylemargin-right:10px>Uniform values (x, y, scale)/label>span classadminOnly titleAdmin Only>/span>input idopUniformValues typetext /> /td> /tr> tr classadminOnly> td>label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Hair Mask/label>span classadminOnly titleAdmin Only>/span>/td> td colspan2> span classdeleteButton icon-delete idremoveHairMaskImage>/span> span classfileSelect inputopHairMask deleteButtonremoveHairMaskImage holderopHairMaskPreview>Choose Image/span> input idopHairMask typehidden />div idopHairMaskPreview>/div> /td> /tr> tr classadminOnly> td>/td> td colspan2> label permissiblerolessystemAdmin,superUser stylemargin-right:10px;>Hair Mask values (x, y, scale)/label>span classadminOnly titleAdmin Only>/span>input idopHairMaskValues typetext /> /td> /tr> tr> td> label forenableSuitecaseLocal>Enable Suitcase/label> /td> td colspan2>div classswitchComponent adminOnly typecheckbox idenableSuitecaseGlobal checkedchecked>/div>br />br />/td> /tr> tr idforeignCountries> td colspan3> label>Select Local Countries/label>: /td> /tr> tr idlocalCountriesComponent> td colspan3> div idsuitecaseCountrySelect>/div> /td> /tr> tr classmanagerOnly>td>span classtip auto titleThe visitors will hold the selected item when they have items in their possession. Stats labels will also change to reflect the selection.>?/span>label permissiblerolessystemAdmin,superUser,settings>Cart Type/label>/td>td colspan2>select idcartTypeSelect>option valuebasket selected>Basket/option>option valuedocument>Document/option>option valueticket>Ticket/option>/select>br />br />/td>/tr> tr idfloorSettingsSwitchHeader>td stylewidth: 50%;>/td>th stylewidth: 25%; insidelabel>Local/th>th stylewidth: 25%; insidelabel>Default settings/th>/tr> tr>td colspan3>br />/td>/tr> tr> td> label forshowChannelNameCheckLocal>Show Channel Name/label> /td> td> div classswitchComponent typecheckbox idshowChannelNameCheckLocal>/div> /td> td>div classswitchComponent adminOnly typecheckbox idshowChannelNameCheck>/div>/td> /tr> tr> td>label forshowDesktopNotificationsLocal>Show Desktop Notifications/label>/td> td>div classswitchComponent typecheckbox idshowDesktopNotificationsLocal checkedchecked>/div>/td> td>div classswitchComponent adminOnly typecheckbox idshowDesktopNotifications>/div>/td>td>/td> /tr> tr> td> span classtip auto titleInteresting news/stats may popup from time to time>?/span> label forenableNewsAlertsLocal>Enable News Alerts/label> /td> td>div classswitchComponent typecheckbox idenableNewsAlertsLocal checkedchecked>/div> /td> td>div classswitchComponent adminOnly typecheckbox idenableNewsAlerts checkedchecked>/div>/td> /tr> tr> td> span classtip auto titleDuring the festive season, or around special holidays, your inside store may be themed. Uncheck to remove the fun :)>?/span> label forenableFestiveCheckLocal>Festive Themes/label> /td> td>div classswitchComponent typecheckbox idenableFestiveCheckLocal checkedchecked>/div> /td> td idfloorFestiveThemeSettingsIconContainer>i idfloorFestiveSettingsIcon classicon-settings2 data-setting-namefestiveThemes>/i>div classswitchComponent adminOnly typecheckbox idenableFestiveCheck checkedchecked>/div>/td> /tr> tr> td> span classtip auto titleUncheck to disable the auto VIP badges on visitors with a previous sale.>?/span> label forenableInsideVIP>Use Auto VIP/label> /td> td>/td> td>div classswitchComponent adminOnly typecheckbox idenableInsideVIP checkedchecked>/div> /td> td>/td> /tr> tr> td> span classtip auto titleUncheck to disable the default inside scores for detecting opportunities>?/span> label forenableInsideScores>Use Inside scores/label> /td> td>/td> td>div classswitchComponent adminOnly typecheckbox idenableInsideScores checkedchecked>/div> /td> td>/td> /tr> tr> td> span classtip auto titleDisabling collisions may improve performance.>?/span> label forenableCollisionsCheckLocal>Visitor Collisions/label> /td> td>div classswitchComponent typecheckbox idenableCollisionsCheckLocal checkedchecked>/div> /td> td>div classswitchComponent adminOnly typecheckbox idenableCollisionCheck checkedchecked>/div>/td> /tr> tr> td> span classtip auto titleUncheck to hide referrer logos>?/span> label forenableReferrerLogosLocal>Show Referrer Logos/label> /td> td>div classswitchComponent idenableReferrerLogosLocal typecheckbox>/div>/td> td>div classswitchComponent adminOnly typecheckbox idenableReferrerLogos checkedchecked>/div> /td> td>/td> /tr> tr> td> span classtip auto titleUncheck to hide hair on visitors with active chats>?/span> label forenableHairLocal>Show Hair/label> /td> td>div classswitchComponent idenableHairLocal typecheckbox>/div>/td> td>div classswitchComponent adminOnly typecheckbox idenableHair checkedchecked>/div> /td> td>/td> /tr> tr> td> span classtip auto titleCheck to show custom tags in visitor hover>?/span> label forshowCustomTagsLocal>Show Custom Tags /label> /td> td>div classswitchComponent idshowCustomTagsLocal typecheckbox>/div>/td> td>div classswitchComponent adminOnly typecheckbox idshowCustomTags>/div> /td> td>/td> /tr> tr>td>label forshowNamesCheckLocal>Show Names Above Visitors and Operators/label>/td>td>div classswitchComponent idshowNamesCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowNamesCheck checkedchecked>/div>/td>/tr> tr>td>label forshowBotsCheckLocal>Show Search Engine Bots/label>/td>td>div classswitchComponent idshowBotsCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowBotsCheck checkedchecked>/div>/td>/tr> tr>td>label forshowHotCheckLocal>Show Opportunity Visitors/label>/td>td>div classswitchComponent idshowHotCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowHotCheck checkedchecked>/div>/td>/tr> tr>td>label forshowNotificationsCheckLocal>Show User Notifications/label>/td>td>div classswitchComponent idshowNotificationsCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowNotificationsCheck checkedchecked>/div>/td>/tr> tr>td>label forshowUserUpdateBubblesCheckLocal>Show User Update bubbles/label>/td>td>div classswitchComponent idshowUserUpdateBubblesCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowUserUpdateBubblesCheck checkedchecked>/div>/td>/tr> tr>td>label forshowChatNotificationsCheckLocal>Show Chat Preview Notifications/label>/td>td>div classswitchComponent idshowChatNotificationsCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowChatNotificationsCheck checkedchecked>/div>/td>/tr> tr>td>label forshowAbandonedCheckLocal>Show Abandoned Carts/label>/td>td>div classswitchComponent idshowAbandonedCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowAbandonedCheck checkedchecked>/div>/td>/tr> tr>td>label forshowChatCounterCheckLocal>Show Chat Timer/label>/td>td>div classswitchComponent idshowChatCounterCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowChatCounterCheck checkedchecked>/div>/td>/tr> tr>td>label forshowChatReplyCounterCheckLocal>Show Visitor Response Timer/label>/td>td>div classswitchComponent idshowChatReplyCounterCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowChatReplyCounterCheck checkedchecked>/div>/td>/tr> tr>td>label forshowStatsBarCheckLocal permissiblerolessystemAdmin,superUser,topstats>Show Stats Bar/label>/td>td>div classswitchComponent idshowStatsBarCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowStatsBarCheck checkedchecked>/div>/td>/tr> tr>td>label forshowCompanyCheckLocal>Show Company Above Visitors/label>/td>td>div classswitchComponent idshowCompanyCheckLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowCompanyCheck checkedchecked>/div>/td>/tr> tr>td>label forshowOnlineOperatorNotifications>Show Operator Online Notifications/label>/td>td>div classswitchComponent adminOnly styledisplay: none; idshowOperatorOnlineNotificationsLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowOperatorOnlineNotifications checkedchecked>/div>/td>/tr> tr>td>label forshowSku>Show Sku/label>/td>td>div classswitchComponent adminOnly styledisplay: none; idshowSkuLocal checkedchecked>/div>/td>td>div classswitchComponent adminOnly idshowSku checkedchecked>/div>/td>/tr> /table> /td> /tr> /table> br />div classsaveButton idsaveDisplaySettingsButton>Save/div>/div> !-- end floor settings --> div idconfigSocialCommerce classsubmenuContent> div classmenuTitle idlabel_configurechattab insidelabel>Configure Chat Tab/div> div typecheckbox idenableFrontEndChatCheck nameenableSocialCommerceCheck classswitchComponent>/div> label forenableFrontEndChatCheck idlabel_enablefrontendchat insidelabel>Enable front end chat/label> hr /> div classaccordMenu> div classaccordMenuTitle forchatTabLook idlabel_look insidelabel>Look/div> div classaccordMenuContent idchatTabLook stylemax-height: calc(100vh - 320px); overflow-y: auto;> table> tr> td> label idlabel_customchattab insidelabel>Custom chat tab/label> form idcustomChatTabForm methodpost enctypemultipart/form-data action> span classdeleteButton icon-delete titleDelete custom tab and use default stylepadding: 3px; iddeleteCustomTab>/span> span classfileSelect holderchatTabPreview, autohideTabImage inputcustomChatTab deleteButtondeleteCustomTab>Choose Image/span> input typehidden idcustomChatTab namefile size10>br /> input name__RequestVerificationToken typehidden valueCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4 />/form> /td> td> label> /label> div idchatTabPreview>img src./images/livechaticon_left.png?v2 />/div> /td> /tr> tr> td> div> label idlabel_customchattab insidelabel>Active Chat Tab/label>br /> span classdeleteButton icon-delete titleremove image idactiveChatTabImageRemove>/span> span classfileSelect idactiveChatTabImageSelect inputactiveChatTabImageInput holderactiveChatTabImageHolder deletebuttonactiveChatTabImageRemove>Choose Image/span> input typehidden idactiveChatTabImageInput /> /div> /td> td> label> /label> div idactiveChatTabImageHolder>/div> /td> /tr> tr> td> label>Custom Chat Tab (Mobile)/label> form idcustomMobileChatTabForm methodpost enctypemultipart/form-data action> span classdeleteButton icon-delete titleDelete custom tab and use default stylepadding: 3px; iddeleteCustomMobileTab>/span> span classfileSelect holderchatTabMobilePreview inputcustomMobileChatTab deleteButtondeleteCustomMobileTab>Choose Image/span> input typehidden idcustomMobileChatTab namefile size10> input name__RequestVerificationToken typehidden valueCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4 />/form> /td> td> label> /label> div idchatTabMobilePreview>img src./images/livechaticon_mobile.png?v2 />/div> /td> /tr> tr> td> div> label idlabel_customchattab insidelabel>Active Chat Tab (Mobile)/label>br /> span classdeleteButton icon-delete titleremove image idactiveChatTabMobileImageRemove>/span> span classfileSelect idactiveChatTabMobileImageSelect inputactiveChatTabMobileImageInput holderactiveChatTabMobileImageHolder deletebuttonactiveChatTabMobileImageRemove>Choose Image/span> input typehidden idactiveChatTabMobileImageInput /> /div> /td> td> label> /label> div idactiveChatTabMobileImageHolder>/div> /td> /tr> tr> td>label insidelabel>Mobile tab width/label>/td> td>select idmobileTabWidthSelect>option>auto/option>option>set width/option>/select>br />/td> /tr> tr> td>/td> td> div idmobileTabWidth> input idmobileTabWidthInput stylewidth:50px; maxlength2 value10 typenumber /> select idmobileTabWidthInputType> option value%>%/option> option valuepx>px/option> /select> /div> /td> /tr> tr> td> span classtip auto titleOptionally show the close button on the chat tab.>/span> label>Show close button on tab/label> /td> td> select multiple idshowCloseOnTabs> option valuedesktop>Desktop/option> option valuedesktop_active>Desktop Active/option> option valuedesktop_offline>Desktop Offline/option> option valuemobile>Mobile/option> option valuemobile_active>Mobile Active/option> option valuemobile_offline>Mobile Offline/option> /select> /td> /tr> tr> td> span classtip auto titleOptionally use the chat pane header as the chat tab.>/span> label>Show chat pane header as tab/label> /td> td> select multiple idshowChatPaneHeaderAsChatTab> option valuedesktop>Desktop/option> option valuedesktop_active>Desktop Active/option> option valuemobile>Mobile/option> option valuemobile_active>Mobile Active/option> option valuemobile_offline>Mobile Offline/option> /select> /td> /tr> /table> /div> div classaccordMenuTitle forchatTabPosition insidelabel>Position/div> div classaccordMenuContent idchatTabPosition> table> tr> td>label>Tab position/label>/td> td>div idtabPositionSelector>/div>/td> /tr> tr> td>label>Mobile tab position/label>/td> td>div idmobileTabPositionSelector>/div>/td> /tr> tr>td>label translation-off>span classtip auto idtooltip_tabcss_margins titleCSS for setting margins on the chat tabbr />eg. i>5px 20px 10px 20px/i> (top, right, bottom, left)>?/span>span insidelabel>Tab CSS Margins/span>/label>/td>td>input idtabCSSMargins />/td>/tr> /table> /div> div classaccordMenuTitle forchatTabFunction insidelabel>Function/div> div classaccordMenuContent idchatTabFunction> table> tr> td> table> tr>td>label>Autohide/label>/td>td>div classswitchComponent typecheckbox idautohideTabs>/div>/td>/tr> tr> td colspan2> div idautohidePreview>span classinsidelabel insidelabel stylewidth: 130px; display: block;>Autohide Preview/span>div idautohidePreviewTab styletop: 30px>/div>/div> div stylepadding-left: 40px; max-width: 340px; idhideTabAmountHolder styledisplay: none;> label>Show/label>input typenumber idhideTabAmount stylewidth: 75px; /> pxspan classtip auto inline idhideTabAmount titleSpecify the amount of the tab that will show when autohide has occurred (default 20px)>?/span>br /> input typecheckbox idautohideOnLoad />label>Autohide on Page Load/label>span classtip auto inline titleIf checked, the tab will be minimised when first loaded.>?/span>br /> input typecheckbox idautohideOnMobile />label>Autohide on Mobile/label> /div> /td> /tr> /table> /td> /tr> tr>td>span classtip idhideTabTip>?/span>label>Hide Chat Tab/label>/td>td>div classswitchComponent typecheckbox idhideTabCheck>/div>/td>/tr> tr idhideOnDevicesHolder>td>label permissibleroleshideChatTab>Hide tab on devices/label>/td>td>select multiple idhideOnDevices>option value1>Desktop/option>option value2>Mobile/option>option value3>Tablet/option>option value4>TV / Console/option>/select>/td>/tr> tr iddontHideActiveHolder> td> span styletop: 0; classtip auto titleIf the chat tab is hidden, it will show only for visitors with an active chat. This will provide a way for the visitor to get back to the chat pane after closing or changing pages. idactiveShowTabTip>?/span>label stylemargin-bottom: 5px permissibleroleshideChatTab>Dont hide Chat Tab for Active Chats/label> br /> span styletop: 0; classtip auto titleIf the chat pane is hidden, it will show only for visitors with an active chat. This will provide a way for the visitor to get back to the chat pane after closing or changing pages. idactiveShowPaneTip>?/span>label permissibleroleshideChatTab>Dont hide Chat Pane for Active Chats/label> /td> td> div classswitchComponent typecheckbox idactiveShowTabCheck>/div> br /> div classswitchComponent typecheckbox idactiveShowPaneCheck>/div> /td> /tr> /table> /div> /div> !-- end accord menu --> hr /> div classsaveButton idsaveChatTabSettings>Save/div>/div> !-- end config chat tab -->div idconfigFrontChat classsubmenuContent> div classmenuTitle insidelabel>What to show in the chat pane/div> div classtabsMultiLanData styledisplay:none; margin-bottom:10px; border:none;>ul>/ul>/div> table classtabContentElement> tr> td> div classaccordMenu> div classaccordMenuTitle forchatPaneSettingsHolder stylemin-width: 450px; insidelabel>Settings/div> div idchatPaneSettingsHolder classaccordMenuContent> table stylewidth: 450px> tr> td colspan2> span stylevertical-align: top;margin-top: 11px; classtip auto titleSelect a supported language for the chat pane. Default values (such as placeholders and dates) will use the selected language.>?/span> label stylevertical-align: top;margin-top: 11px;>Language/label> select idchatPaneLanguage> option value>Auto-Detect Visitor Language/option> option valuevisitorDataMappings>Custom Variable/option> option valuear nameArabic translation-off>Arabic - العربية/option> option valuezh nameChinese (Simplified) translation-off>Chinese (Simplified) - 简体中文/option> option valuezh-tw nameChinese (Traditional) translation-off>Chinese (Traditional) - 繁體中文/option> option valuecs nameCzech translation-off>Czech - čeština/option> option valueda nameDanish translation-off>Danish - Dansk/option> option valuenl nameDutch translation-off>Dutch - Nederlands/option> option valueen nameEnglish translation-off>English/option> option valuefi nameFinnish translation-off>Finnish - Suomalainen/option> option valuefr nameFrench translation-off>French - Français/option> option valuefr-ca nameFrench (Canadian) translation-off>French (Canadian) - Français (Canadien)/option> option valuede nameGerman translation-off>German - Deutsche/option> option valueel nameGreek translation-off>Greek - Ελληνικά/option> option valuehe nameHebrew translation-off>Hebrew - עברית/option> option valueid nameIndonesian translation-off>Indonesian - Bahasa Indonesia/option> option valueit nameItalian translation-off>Italian - Italiano/option> option valueja nameJapanese translation-off>Japanese - 日本語/option> option valueko nameKorean translation-off>Korean - 한국어/option> option valuems nameMalay translation-off>Malay - Bahasa Melayu/option> option valueno nameNorwegian translation-off>Norwegian - Norsk/option> option valuepl namePolish translation-off>Polish - Polskie/option> option valuept namePortuguese translation-off>Portuguese - Português/option> option valueru nameRussian translation-off>Russian - Pусский/option> option valuees nameSpanish translation-off>Spanish - Español/option> option valuesv nameSwedish translation-off>Swedish - Dvenska/option> option valueth nameThai translation-off>Thai - ไทย/option> option valuetr nameTurkish translation-off>Turkish - Türk/option> option valuevi nameVietnamese translation-off>Vietnamese - Tiếng Việt/option> /select> /td> /tr> tr idlegcpVisitorDataMappingRow styledisplay:none;> td colspan2> span stylevertical-align: top;margin-top: 11px; classtip auto titleSelect visitor data mapping>?/span> label stylevertical-align: top;margin-top: 11px;>Visitor Data Mapping/label> select>/select> /td> /tr> tr> td colspan2> span classtip auto titleA welcome message for any visitors that open the chat pane. This will show only for visitors without any chats. Use macro {name} to display the visitors name in your welcome message.>?/span> label>Welcome message/label>textarea multilangfield multilangtyperte multilangrtecallbackvirtualStore.updateChatPaneWelcomeMessage multilangrteinitcallbackvirtualStore.updateChatPaneWelcomeMessage multilangpropertywelcomeMessage multilangidentifierchatPaneWelcomeMessageInput multilanglabelWelcome message multilangheadingSettings styleheight:55px; width:90% classchatPaneWelcomeMessageInput idchatPaneWelcomeMessageInputId>/textarea> /td> /tr> tr> td> span classtip auto aligntop titleIf there is a known available operator, the welcome message will show as a chat message. Uncheck to disable this feature and force the message to show as a system message.>?/span> label stylemargin-right:0px !important; max-width: 230px classshowwelcomemessage>Show welcome message as chat/label> /td> td>div classswitchComponent typecheckbox idchatPaneWelcomeAsChatCheck>/div>/td> /tr> tr> td> span classtip auto aligntop titleIf checked the welcome message will be hidden when the customer sends their first message.>?/span> label stylemargin-right:0px !important; width: 90%; classshowwelcomemessage>Hide Welcome Message when Customer starts Chat/label> /td> td>div classswitchComponent typecheckbox idchatPaneHideWelcomeWhenCustomerChatCheck>/div>/td> /tr> tr> td> span classtip auto aligntop titleIf checked the welcome message will be hidden when the operator sends their first message.>?/span> label stylemargin-right:0px !important; width: 90%; classshowwelcomemessage>Hide Welcome Message when Operator starts Chat/label> /td> td>div classswitchComponent typecheckbox idchatPaneHideWelcomeWhenOperatorChatCheck>/div>/td> /tr> tr> td> span classtip auto aligntop titleGoogle auto translation is disabled>?/span> label stylemargin-right:0px !important>Stop Google Auto Translate/label> /td> td>div classswitchComponent typecheckbox idchatPaneStopGoogleTranslation>/div>/td> /tr> tr> td colspan2> span classtip auto titleWhen a chat has been started by the visitor, this message will show. br />eg i>Please wait while a customer representative picks up your question/i>>?/span> label>Chat Started Text/label>br />textarea multilangfield multilangpropertychatStartedText multilangidentifierchatStartedTextInput multilanglabelChat Started Text multilangheadingSettings styleheight:55px; width:90%;resize:vertical; classchatStartedTextInput idchatStartedTextInputId>/textarea> /td> /tr> tr> td colspan2> span classtip auto titleThe placeholder text for the chat pane input box. br />eg i>Enter your question here/i>>?/span> label>Chat Input Placeholder/label>br />textarea multilangfield multilangpropertychatInputPlaceholder multilangidentifierchatInputPlaceholderInput multilanglabelChat Input Placeholder multilangheadingSettings styleheight:55px; width:90%;resize:vertical; classchatInputPlaceholderInput idchatInputPlaceholderInputId>/textarea> /td> /tr> tr> td colspan2> span classtip auto titleThe placeholder text for the chat pane input box when no operators are available. br />eg i>Sorry, no operators are available to chat right now./i>>?/span> label>Chat Input Disabled Placeholder/label>br />textarea multilangfield multilangpropertychatInputDisabledPlaceholder multilangidentifierchatInputDisabledPlaceholderInput multilanglabelChat Input Disabled Placeholder multilangheadingSettings styleheight:55px; width:90%;resize:vertical; classchatInputDisabledPlaceholderInput>/textarea> /td> /tr> tr> td colspan2> span classtip auto titleThe message when the visitor is placed or progresses in the chat queue. It can include the estimated waiting time. Make sure you include the {position} and {time} macros .>?/span> label>Chat Queue Message/label>br />textarea multilangfield multilangtyperte multilangpropertyqueueMessage multilangidentifierchatQueueMessage multilanglabelChat Queue Message multilangheadingSettings styleheight:55px; width:90%;resize:vertical; classchatQueueMessage idchatQueueMessageId placeholderYou are position {position} in the queue with an estimated waiting time of {time}mins.>/textarea> /td> /tr> tr> td colspan2> span classtip auto titleThis message will be shown to the visitor when the operator requests a video (or voice-only) chat.>?/span> label>Video Chat Disclaimer/label>textarea multilangfield multilangtyperte multilangpropertyvideoChatDisclaimer multilangidentifiervideoChatPaneDisclaimerTextId multilanglabelVideo Chat Disclaimer multilangheadingSettings classvideoChatPaneDisclaimerTextId idvideoChatPaneDisclaimerText styleheight:55px; width:90%>/textarea> /td> /tr> tr> td colspan2> span classtip auto titleThis message will be shown to the visitor when the operator requests a screen sharing.>?/span> label>Screen Sharing Disclaimer/label>textarea multilangfield multilangtyperte multilangpropertyscreenShareDisclaimer multilangidentifierscreenShareDisclaimerTextId multilanglabelScreen Sharing Disclaimer multilangheadingSettings classscreenShareDisclaimerTextId idscreenShareDisclaimerText styleheight:55px; width:90%>/textarea> /td> /tr> tr> td translation-off> label translation-off> span classtip auto titleThe message when the Operator is typing message. You can use the {Operator} macro here.>?/span> span insidelabel>Operator is typing message/span> /label> /td> td>input multilangfield multilangpropertyOperatortypingMessage multilangidentifieroperatorIsTyping multilanglabelOperator is typing message multilangheadingSettings typetext classoperatorIsTyping />/td> /tr> tr> td translation-off> label translation-off> span classtip auto aligntop titleThe message when the chat starts. You can use the {Operator} macro here.>?/span> label classopertortakeschat>Operator takes chat message/label> /label> /td> td>input multilangfield multilangpropertychatStartedMessage multilangidentifierchatStartedMessageText multilanglabelOperator takes chat message multilangheadingSettings typetext classchatStartedMessageText />/td> /tr> tr> td translation-off> label translation-off stylemargin-bottom: 13px;> span classtip auto titleIf checked the operator screen name will show in the chat pane>?/span> span insidelabel>Show operator name/span> /label> /td> td>div classswitchComponent typecheckbox idchatPaneShowNamesCheck>/div>/td> /tr> tr>td stylewhite-space: nowrap;>span classtip auto stylevertical-align: top;margin-top: 11px; titlePosition the chat pane vertically when open. It will show on the same side of the screen as the chat tab.>?/span>label stylevertical-align: top;margin-top: 11px;>Chat Pane Position/label>/td>td>select idchatPanePosition>option valuetop>Top/option>option valuemiddle selectedselected>Middle/option>option valuebottom>Bottom/option>/select>/td>/tr> tr>td>label>Insider Description/label>/td>td>input multilangfield multilangpropertyinsiderDescription multilangidentifierfeInsiderInput multilanglabelInsider Description multilangheadingSettings typetext classfeInsiderInput valueinsider />/td>/tr> tr>td stylewidth: 220px;>label>Insider Description Plural/label>/td>td>input multilangfield typetext multilangpropertyinsiderDescriptionPlural multilangidentifierfeInsiderPluralInput multilanglabelInsider Description Plural multilangheadingSettings classfeInsiderPluralInput valueinsider />/td>/tr> tr>td stylewidth: 220px;>label>Send Button Label/label>/td>td>input typetext multilangfield multilangpropertysubmitLabel multilangidentifierfeSendButtonText multilanglabelSend Button Label multilangheadingSettings classfeSendButtonText idfeSendButtonTextId valueSend />/td>/tr> tr>td>label>Show Print Icon/label>/td>td>div classswitchComponent idfePrintIconEnabled>/div>/td>/tr> tr>td>label>Show Email Icon/label>/td>td>div classswitchComponent idfeEmailIconEnabled>/div>/td>/tr> tr>td>label>Enable Print Transcripts on Mobile Devices/label>/td>td>div idfeMobilePrintIconEnabled classswitchComponent>/div>/td>/tr> tr>td>label>Enable Email Transcripts on Mobile Devices/label>/td>td>div idfeMobileEmailIconEnabled classswitchComponent>/div>/td>/tr> tr>td>label permissiblerolesemailIcon>Email Input Text/label>/td>td>input typetext multilangfield enablerfeEmailIconEnabled multilangpropertyemailInputText multilangidentifierchatPaneEmailInputText multilanglabelEmail Input Text multilangheadingSettings classchatPaneEmailInputText idchatPaneEmailInputTextId placeholderEnter Your Email />/td>/tr> tr> td translation-off> label translation-off> span classtip auto titleSet the label that will appear for Join the Call Code in Chat Pane>?/span> span insidelabel>Join the Call Label/span> /label> /td> td>input multilangfield multilangpropertyjoinTheCallText multilangidentifierjoinTheCallText multilanglabelJoin the Call Label multilangheadingSettings typetext classjoinTheCallText />/td> /tr> tr>td>label>Show Status Bar/label>/td>td>div classswitchComponent idfeStatusBarEnabled>/div>/td>/tr> tr>td width260px>span classtip auto titleThe chat pane can be minimised, or fully closed. Once closed, the chat tab will no longer show for the current session.>?/span>label>Use Minimise Button/label>/td>td>div classswitchComponent idminimiseButtonEnabled>/div>/td>/tr> tr> td colspan2> span classtip auto titleThe message when the visitor ends the chat.>?/span> label>Confirm End Chat Message/label>br />textarea multilangfield enablerminimiseButtonEnabled multilangpropertyconfirmCloseChatMessage multilangidentifierconfirmCloseChatMessage multilanglabelConfirm End Chat Message multilangheadingUse Minimise Button styleheight:55px; width:90%; resize:vertical; classconfirmCloseChatMessage idconfirmCloseChatMessageId placeholderClose the chat?>/textarea> /td> /tr> tr> td> span classtip auto aligntop titleIf enabled, the confirm chat message will show as an overlay above the chat pane. If disabled, it will show as a system message inline with the chat conversation>?/span> label stylemax-width: 180px; classshowendmessage>Show Confirm End Chat Message as overlay/label> /td> td> div classswitchComponent idcloseChatOver>/div> /td> /tr> tr> td> span classtip auto aligntop titleIf enabled the DND (Do Not Disturb) flag will be applied to the visitor if they end the chat.>?/span> label classshowendmessage>Apply DND To visitor/label> /td> td> div classswitchComponent idapplyDNDOnClose>/div> /td> /tr> tr> td width260px> span classtip auto aligntop titleApply the DND flag, and Hide the chat pane, whenever the visitor closes the chat pane.>?/span> label classshowendmessage stylemax-width: 180px;>Apply DND on every closed chat pane/label> /td> td> div classswitchComponent idapplyDndOnAllCloseChatPane>/div> /td> /tr> tr>td>label translation-off>span classtip auto titleThe Inside Platform description and link on the chat pane. Please contact Inside if you want to disable this setting.>?/span>span insidelabel>Show Inside Link/span>/label>span classadminOnly titelAdmin Only>/span>/td>td>div classswitchComponent typecheckbox idfeInsidePlatformLink>/div>/td>/tr> tr>td>span classtip auto titleShow the department selector at the start of the chat.>?/span>label>Show Department Selector/label>/td>td>div classswitchComponent idchatPaneDeptSwitch>/div>/td>/tr> tr idtrDepartmentSelection> td> label permissiblerolesshowDept>Force selection of department before allowing chat/label> /td> td> div classswitchComponent typecheckbox idforceDepartmentCheck>/div> /td> /tr> tr> td idtrDepartmentSelectionText colspan2> label permissiblerolesshowDept>Department select text/label> br /> textarea multilangfield enablerchatPaneDeptSwitch multilangpropertydepartmentText multilangidentifierdepartmentTextInput multilanglabelDepartment select text multilangheadingDepartment Selector classdepartmentTextInput stylewidth: 340px; height: 75px; resize:vertical;>To help us better assist you, which department do you require assistance from?/textarea> /td> /tr> tr>td>label translation-off>span classtip auto titleIf enabled, the disclaimer will show at the top of the chat pane.>?/span>span insidelabel>Show Disclaimer/span>/label>/td>td>div classswitchComponent idchatPaneShowDisclaimerSwitch>/div>/td>/tr> tr classchatPaneDisclaimerSettings styledisplay: none;> td colspan2> span classtip auto titleThis disclaimer will show at the top of any chat conversations.>?/span> label>Chat Disclaimer/label> br /> textarea multilangfield enablerchatPaneShowDisclaimerSwitch multilangtyperte multilangpropertychatDisclaimer multilangidentifierchatPaneDisclaimerId multilanglabelChat Disclaimer multilangheadingShow Disclaimer styleheight:55px; width:94% classchatPaneDisclaimerId idchatPaneDisclaimerText>/textarea> /td> /tr> tr classchatPaneDisclaimerSettings styledisplay: none;> td> span classtip auto titleThe visitor must agree to the disclaimer before they can type in the chat box.>?/span> label>Visitor must agree to disclaimer/label> /td> td> div classswitchComponent typecheckbox idchatPaneDisclaimerAgreeToggle>/div> /td> /tr> tr classchatPaneDisclaimerSettings chatPaneDisclaimerAgreeSetting styledisplay: none;> td> span classtip auto titleThe label next to the agree checkbox.>?/span> label>Agree Text/label> /td> td> input typetext multilangfield enablerchatPaneDisclaimerAgreeToggle multilangpropertyagreeToDisclaimerText multilangidentifierdisclaimerAgreeTextId multilanglabelAgree Text multilangheadingVisitor must agree to disclaimer classdisclaimerAgreeTextId idchatPaneDisclaimerAgreeText valueI Agree /> /td> /tr> tr> td> label translation-off stylemargin-bottom: 15px;>span classtip auto titleShow the Store Banner if one is available. If the Global Store Banner image is not selected, it will use the operators personal one.>?/span>span insidelabel>Show the Store Banner/span>/label> /td> td>div classswitchComponent idchatPaneShowStoreBanner>/div>/td> /tr> tr> td>label translation-off stylewidth: 250px;>span classtip auto titleShow message preview notifications>?/span>span insidelabel>Use Message Notifications/span>/label>/td> td> select multiple idchatPaneShowChatNotifications> option valuedesktop>Desktop/option> option valuetablet>Tablet/option> option valuemobile>Mobile/option> /select> /td> /tr> tr>td translation-off>label translation-off>span classtip auto titleSelect a notification style. Standard uses universal notification standard look. Chat makes it look more like a chat message bubble.>?/span>Notification Style/label>/td>td>select idchatNotificationStyle>option valuestandard>Standard/option>option valuechat>Chat Message/option>/select>/td>/tr> tr>td translation-off>label translation-off>span classtip auto titleIf enabled the new message notification will show on every message received for mobile devices. If disabled, only the first message received will show as a notification.>?/span>Show Notification on Mobile Always/label>/td>td>div classswitchComponent idchatMessageNotificationOnMobile>/div>/td>/tr> tr> td translation-off> label translation-off> span classtip auto titleTurn ON this toggle to prevent conflict with existing function on the website. If the toggle is ON, user will not be able to use back button to close the chat pane.>?/span> span insidelabel>Disable URL Hash on Mobile/span> /label> /td> td>div classswitchComponent iddisableHashOnMobile>/div>/td> /tr> tr> td translation-off> label translation-off> span classtip auto titleTurn ON this toggle to make chat pane Draggable on the website.>?/span> span insidelabel>Draggable/span> /label> /td> td>div classswitchComponent iddraggableChatPane>/div>/td> /tr> tr>td colspan2>/td>/tr> /table> /div> div classaccordMenuTitle forchatPaneColourStylingHolder stylemin-width: 450px; insidelabel>Color Styling/div> div idchatPaneColourStylingHolder classaccordMenuContent> table stylewidth: 450px;> tr>td colspan2>h3>Chat Pane/h3>/td>/tr> tr>td>label>Header/label>/td>td>input idheaderColorSelect typecolourPicker value />/td>/tr> tr>td>label>Icons/label>/td>td>input idiconColorSelect typecolourPicker value />/td>/tr> tr>td>label>Chat Pane Background/label>/td>td colspan3>input idchatPaneBgColourInput typecolourPicker value />/td>/tr> tr>td>label>Chat Pane Border/label>/td>td colspan3>input idchatPaneBorderColourInput typecolourPicker value />/td>/tr> tr>td>label>Height/label>/td>td colspan3>input idchatPaneMaxHeightInput typenumber value placeholder450 min400 />/td>/tr> tr>td>label>Width/label>/td>td colspan3>input idchatPaneWidthInput typenumber value placeholder330 min300 />/td>/tr> tr>td>span classtip auto idtooltip_dynamic_height titleThe chat pane will automatically set its height based on the content or number of chats it contains, up to a maximum of the configured height.>?/span>label>Dynamic Height/label>/td>td colspan3>div classswitchComponent idchatPaneDynamicHeight>/div>/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Status Bar/h3>/td>/tr> tr>td>label>Status Bar/label>/td>td colspan3>input idstatusBarColourInput typecolourPicker value />/td>/tr> tr>td>label>Status Bar Font/label>/td>td colspan3>input idstatusBarFontColourInput typecolourPicker value />/td>/tr> tr>td>label>Chat Available Label/label>/td>td colspan3>input placeholderStatus: Online classstatusBarOnlineLabel idstatusBarOnlineLabelId multilangfield multilangpropertystatusBarOnlineLabel multilangidentifierstatusBarOnlineLabel multilanglabelChat Available Label multilangheadingStatus Bar value typetext />/td>/tr> tr>td>label>Chat Unavailable Label/label>/td>td colspan3>input placeholderStatus: Offline classstatusBarOfflineLabel idstatusBarOfflineLabelId multilangfield multilangpropertystatusBarOfflineLabel multilangidentifierstatusBarOfflineLabel multilanglabelChat Unavailable Label multilangheadingStatus Bar value typetext />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Messages/h3>/td>/tr> tr>td>label>Message Background/label>/td>td colspan3>input idmessageBgColourInput typecolourPicker value />/td>/tr> tr>td>label>Message Font/label>/td>td colspan3>input idmessageFontColourInput typecolourPicker value />/td>/tr> tr>td>label>Message Border/label>/td>td colspan3>input idmessageBorderColourInput typecolourPicker value />/td>/tr> tr>td>label>From Font/label>/td>td colspan3>input idmessageFromColourInput typecolourPicker value />/td>/tr> tr>td>label>Message Border Radius (px)/label>/td>td colspan3>input idmessageBorderRadiusInput typenumber value />/td>/tr> tr>td>label>Image Border/label>/td>td colspan3>div classswitchComponent idmessageImageBorder>/div>/td>/tr> tr>td>label>Dynamic Bubble Size/label>/td>td colspan3>div classswitchComponent idmessageDynamicBubbleSize>/div>/td>/tr> tr>td>label>Hide Tails/label>/td>td colspan3>div classswitchComponent idmessageHideTails>/div>/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Visitor Message/h3>/td>/tr> tr>td>label>Visitor Message Background/label>/td>td colspan3>input idvisitorMessageBgColourInput typecolourPicker value />/td>/tr> tr>td>label>Visitor Message Font/label>/td>td colspan3>input idvisitorMessageFontColourInput typecolourPicker value />/td>/tr> tr>td>label>Visitor Message Border/label>/td>td colspan3>input idvisitorMessageBorderColourInput typecolourPicker value />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Footer/h3>/td>/tr> tr>td>label>Footer Background/label>/td>td colspan3>input idfooterBgInput typecolourPicker value />/td>/tr> tr>td>label>Input Text Color/label>/td>td colspan3>input idinputColourInput typecolourPicker value />/td>/tr> tr>td>label>Input Placeholder Color/label>/td>td colspan3>input idinputPlaceholderColourInput typecolourPicker value />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>Buttons/h3>/td>/tr> tr>td>label>Button Background/label>/td>td colspan3>input idsendButtonBgColourInput typecolourPicker value />/td>/tr> tr>td>label>Button Border Radius/label>/td>td colspan3>input idsendButtonRadiusInput typenumber value />/td>/tr> tr>td>label>Button Font/label>/td>td colspan3>input idsendButtonFontColourInput typecolourPicker value />/td>/tr> tr>td>label>Button Size (w, h)/label>/td>td colspan3>input idsendButtonSizeInput value typetext />/td>/tr> tr>td colspan2>hr />/td>/tr> tr>td colspan2>h3>System Messages/h3>/td>/tr> tr>td>label>System Message Background/label>/td>td colspan3>input idsystemMessageBgColourInput typecolourPicker value />/td>/tr> tr>td>label>System Message Font/label>/td>td colspan3>input idsystemMessageFontColourInput typecolourPicker value />/td>/tr> tr>td>label>System Message Border/label>/td>td colspan3>input idsystemMessageBorderColourInput typecolourPicker value />/td>/tr> tr>td colspan2>hr />/td>/tr> tr> td colspan3> span classtip auto titleOveride CSS styling for the default inside chat pane>?/span> label>Custom CSS/label>br />textarea stylewidth: 345px; height: 120px; resize: vertical; iddefaultChatPaneCSS>/textarea> /td> /tr> /table> /div> div classaccordMenuTitle forchatPaneImages stylemin-width: 450px; insidelabel>Images/div> div idchatPaneImages classaccordMenuContent> table> tr>td colspan2>hr />/td>/tr> tr>td>span classtip auto idsiteLogoTip>?/span>label>Site Logo/label>/td>td>form idfeLogoForm>span classdeleteButton icon-delete titleremove image idfeLogoRemove>/span>input typehidden idfeLogo />span classfileSelect idchatPaneSiteLogoSelect>Choose Image/span>/form>div idfeLogoHolder>/div>/td>/tr> tr>td>label>Force logo size (w, h)/label>/td>td>input idchatPaneLogoSize typetext />/td>/tr> tr>td>span classtip auto titleOverride all account settings to use this banner on the chat pane. Recommended width of the banner is same as chat pane width.>?/span>label>Global Store Banner/label>/td>td>form idglobalStoreBannerForm>span classdeleteButton icon-delete titleremove image idglobalStoreBannerRemove>/span>input typehidden idglobalStoreBannerFile />span classfileSelect idglobalStoreBannerImageSelect>Choose Image/span>/form>div idglobalStoreBannerHolder>/div>/td>/tr> tr>td>span classtip auto titleLink the banner image to a URL>?/span>label>Global Banner Link/label>/td>td>input idglobalStoreBannerLink typetext />/td>/tr> tr>td>span classtip auto titleThe operator image to use if the operator does not have one.>?/span>label>Default Operator Image/label>/td>td>form iddefaultOperatorImageForm>span classdeleteButton icon-delete titleremove image iddefaultOperatorImageRemove>/span>input typehidden iddefaultOperatorImageFile />span classfileSelect iddefaultOperatorImageSelect>Choose Image/span>/form>div iddefaultOperatorImageHolder>/div>/td>/tr> tr>td>span classtip auto titleOverride all account settings to use this as their operator image. Image should be 100 x 100px.>?/span>label>Global Operator Image/label>/td>td>form idglobalOperatorImageForm>span classdeleteButton icon-delete titleremove image idglobalOperatorImageRemove>/span>input typehidden idglobalOperatorImageFile />span classfileSelect idglobalOperatorImageSelect>Choose Image/span>/form>div idglobalOperatorImageHolder>/div>/td>/tr> tr>td>label>Visitor Image/label>/td>td>form idvisitorImageForm>span classdeleteButton icon-delete titleremove image idvisitorImageRemove>/span>input typehidden idvisitorImageInput />span classfileSelect idvisitorImageSelect>Choose Image/span>/form>div idvisitorImageHolder>/div>/td>/tr> tr> td>label>Notification Image/label>/td> td> span classdeleteButton icon-delete titleremove image idnotificationImageRemove>/span> span classfileSelect idnotificationImageSelect inputnotificationImageInput holdernotificationImageHolder deletebuttonnotificationImageRemove>Choose Image/span> input typehidden idnotificationImageInput /> div idnotificationImageHolder>/div> /td> /tr> tr idtrCloseButtonImage classchatpaneButtonImageConfig> td>label showinsearchifassistantData.sysadmin|website.settings.frontend.closeButtonImage>Close button/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idcloseButtonImageRemove>/span> span styledisplay: none; classfileSelect idcloseButtonImageSelect inputcloseButtonImageInput holdercloseButtonImageHolder deletebuttoncloseButtonImageRemove>Choose Image/span> input typehidden idcloseButtonImageInput /> div idcloseButtonImageHolder>/div> /td> /tr> tr idtrMinimizeButtonImage classchatpaneButtonImageConfig> td>label showinsearchifassistantData.sysadmin|website.settings.frontend.minimizeButtonImage>Minimize button/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idminimizeButtonImageRemove>/span> span styledisplay: none; classfileSelect idminimizeButtonImageSelect inputminimizeButtonImageInput holderminimizeButtonImageHolder deletebuttonminimizeButtonImageRemove>Choose Image/span> input typehidden idminimizeButtonImageInput /> div idminimizeButtonImageHolder>/div> /td> /tr> tr idtrEmailTranscriptButtonImage classchatpaneButtonImageConfig> td>label showinsearchifassistantData.sysadmin|website.settings.frontend.emailTranscriptButtonImage>Email transcript button/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idemailTranscriptButtonImageRemove>/span> span styledisplay: none; classfileSelect idemailTranscriptButtonImageSelect inputemailTranscriptButtonImageInput holderemailTranscriptButtonImageHolder deletebuttonemailTranscriptButtonImageRemove>Choose Image/span> input typehidden idemailTranscriptButtonImageInput /> div idemailTranscriptButtonImageHolder>/div> /td> /tr> tr idtrPrintTranscriptButtonImage classchatpaneButtonImageConfig> td>label showinsearchifassistantData.sysadmin|website.settings.frontend.printTranscriptButtonImage>Print transcript button/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idprintTranscriptButtonImageRemove>/span> span styledisplay: none; classfileSelect idprintTranscriptButtonImageSelect inputprintTranscriptButtonImageInput holderprintTranscriptButtonImageHolder deletebuttonprintTranscriptButtonImageRemove>Choose Image/span> input typehidden idprintTranscriptButtonImageInput /> div idprintTranscriptButtonImageHolder>/div> /td> /tr> tr classjoinTheCallTextRow chatpaneButtonImageConfig> td>label>Join the Call Icon/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idjoinTheCallIconRemove>/span> span styledisplay: none; classfileSelect idjoinTheCallIconSelect inputjoinTheCallIconInput holderjoinTheCallIconHolder deletebuttonjoinTheCallIconRemove>Choose Image/span> input typehidden idjoinTheCallIconInput /> div idjoinTheCallIconHolder>/div> /td> /tr> tr classexpandChatTabTextRow chatpaneButtonImageConfig> td>label>Expand Icon/label>/td> td> span styledisplay: none; classdeleteButton icon-delete titleremove image idexpandChatTabIconRemove>/span> span styledisplay: none; classfileSelect idexpandChatTabIconSelect inputexpandChatTabIconInput holderexpandChatTabIconHolder deletebuttonexpandChatTabIconRemove>Choose Image/span> input typehidden idexpandChatTabIconInput /> div idexpandChatTabIconHolder>/div> /td> /tr> /table> /div> /div> !-- end accord menu --> /td> td> table> tr>td stylepadding-left: 40px;>span classtip auto nomargin1 titleEnable a simpler chat pane that is easy to style.>?/span>label>Use custom chat pane/label>div classswitchComponent idcustomChatPaneCheck typecheckbox>/div>/td>td>/td>/tr> tr> td colspan2> div idcustomChatPaneSettings> table> tr>td colspan2>span classtip auto nomargin titleAdd custom css to style the chat pane. Click on elements in the preview below to get the selector for that element.>?/span>label>Custom css/label>textarea idcustomChatPaneCss>/textarea>/td>/tr> tr>td>label>Show chat status/label>/td>td>div classswitchComponent typecheckbox idcustomChatPaneUseStatusCheck>/div>/td>/tr> tr>td>label>span classtip auto nomargin titleImprove chat pane load speed by merging the custom CSS file with the inside CSS file. Note that relative image path referencing will change as a result.>?/span>Merge custom CSS/label>/td>td>div classswitchComponent typecheckbox idmergeCustomCSSCheck>/div>/td>/tr> tr> td> span classtip auto nomargin titleUse the inside store image pane to show the selected store image. The image will drop down from the top instead of showing in the chat scroller.>?/span> label>Use store image pane/label> /td> td>div classswitchComponent typecheckbox idcustomChatPaneUseStoreImagePaneCheck>/div>/td> /tr> /table> table> tr>td colspan2>label>Preview/label>br />div idcustomChatPanePreview>/div>/td>/tr> /table> /div> div iddefaultChatPanePreviewHolder>div idinside_holder>label>Preview/label>br />div idchatPanePreview>/div>/div>/div> /td> /tr> /table> /td> /tr> /table> div classsaveButton idfeConfigSaveButton>Save/div>/div>div idconfigFlags classsubmenuContent> div classmenuTitle>span insidelabel>Flags/span>span classaddButton idaddFlagButton>New/span>/div> div idflagItemHolder>/div>/div>div idconfigVisitorData classsubmenuContent> div classmenuTitle>span insidelabel>Visitor Data Mapping/span>span classtip auto titleMap custom visitor data from integration so they can be used in events and to show on visitor hover.>?/span>span classaddButton idaddVisitorDataMapButton>New/span>/div> div idvisitorDataMapHolder classinsideDataList>/div>/div>div idconfigScores classsubmenuContent> div classmenuTitle>span insidelabel>Custom Scores/span>span classaddButton idaddScoreButton>New/span>/div> div idscoreItemHolder>/div>/div>!--div idconfigureNotifications>h3>Configure Social Notificationsspan classtip idsocialNotifTip>?/span>/h3> p>Facebook ID span classtip idfacebookIdTip>?/span>br /> input typetext idfacebookid namefacebookid/> /p> p>Twitter IDbr /> input typetext idtwitterid nametwitterid/> /p> div idsaveSocialIds>/div>/div>-->div idconfigWebsiteGeneral classsubmenuContent> div classmenuTitle insidelabel>General Website Settings/div> table> tr> td> div typecheckbox idenableFrontEndIntegration nameenableFrontEndIntegration classswitchComponent>/div> label stylemargin-right:20px; forenableFrontEndIntegration permissiblerolessystemAdmin>Enable front-end integration/label>span classadminOnly titleAdmin Only>/span>hr /> /td> /tr> tr> td> label stylemargin-right:20px; permissiblerolessystemAdmin,superUser>Live Start Date/label>span classadminOnly titleAdmin Only>/span>br /> div classdateSelectorInput websiteLiveStartDateWrap> input classadminOnly typetext idwebsiteLiveStartDate readonlytrue /> span classicon icon-Calendar>/span> /div> hr /> /td> /tr> !-- div typecheckbox iduseOldInterface nameuseOldInterface classswitchComponent>/div> label foruseOldInterface >Use Old Interface/label>span classtip auto titleLoad the old (pre v1.9) inside UI and layout. Note that this old layout is now unsupported and incompatibility can arise. A page refresh is required.>?/span>hr /> --> tr> td> label>Website URL/label>br />input idwebsiteURL placeholderhttp://www.example.com/ typeurl stylewidth: 300px; />br /> /td> /tr> tr> td> label> Mobile Operator Screen Sharing Start URL/label>br />input idscreenshareURL placeholderhttp://www.example.com/ typeurl stylewidth: 300px; />br /> /td> /tr> tr> td> div typecheckbox idenableTransferBasket nameenableTransferBasket classswitchComponent>/div> label forenableTransferBasket>Enable Transfer Basket/label> /td> /tr> tr> td> div idwebsiteAccountSettings styledisplay:none> label>Website Account Email/label>br />input idwebsiteAccountEmail typeemail stylewidth: 300px; />br /> !-- div classsaveButton idsaveWebsiteAccountSettings>Save/div> --> /div> /td> /tr> tr> td> label styledisplay:none>Website Email/label>br />input typeemail idwebsiteEmail stylewidth: 300px;display:none /> /td> /tr> tr> td> span classtip auto titleTo allow Inside to email chat transcripts on your behalf, we will require you to make an alteration to the SPF TXT record in DNS for your domain. Please contact your account manager to help you set this feature up.>?/span>label translation-off>span insidelabel>Chat Transcript Sender Email Address/span>/label>br />input idchatTranscriptEmail stylewidth: 300px; /> br /> /td> /tr> tr> td> span classtip auto titleThe email address to which replies will be sent.>?/span>label translation-off>span insidelabel>Chat Transcript Reply-to Email Address/span>/label>br />input idchatTranscriptReplyToEmail stylewidth: 300px; /> br /> /td> /tr> tr> td> span classtip auto titleAlternative Outbound Server SMTP Address.>?/span>label translation-off>span insidelabel>Alternative Outbound Server SMTP Address/span>/label>br />input idwebsiteMailingSMTPAddress stylewidth: 300px; /> br /> hr /> /td> /tr> tr> td> div typecheckbox idwebsiteMailingSMTPEnableSsl namewebsiteMailingSMTPEnableSsl classswitchComponent>/div> label forwebsiteMailingSMTPEnableSsl>Enable SSL for Alternative Outbound SMTP Server/label> br /> hr /> /td> /tr> tr> td> span classtip auto titleHow long after an engagement is a sale attributed to an operator.>?/span>label translation-off>span insidelabel>Sales Attribution (days)/span>/label>br />input typenumber idsalesAttributionInput stylewidth: 300px; />br /> /td> /tr> tr> td> div style>span classtip auto titleIf its Enabled, Order would check against the Contact of the Visitor to try to find Conversation to associate in case Contact is present,>?/span>label translation-off>span insidelabel>Contact Sales Attribution/span>/label>div classswitchComponent idcontactSalesAttribution>/div>/div> hr /> /td> /tr> tr> td> span classtip auto titleUsed in conversion stats to calculate Potential Lift Range.>?/span>label translation-off>span insidelabel>Potential Engagement Target (%) /span>/label>br />input typenumber idpotentialTargetInput stylewidth: 300px; />br /> hr /> /td> /tr> tr> td> span classtip auto titleSet a percentage of visitors as a control group for reporting purposes. These visitors will meet the criteria for proactive engagements, but will be excluded and thereby acting as a comparison group. Control visitors are not engaged by Inside. A visitor will be in a control group for defined period of Sales Attribution days.>?/span>label translation-off>span insidelabel>Control Group (%) /span>/label>br />input typenumber value0 min0 max50 idcontrolGroupPercentInput stylewidth: 300px; /> hr /> /td> /tr> tr> td> div style>span classtip auto titleIn the conversion reports, associate the first sale only after a chat>?/span>label translation-off>span insidelabel>Next Sale Conversion/span>/label>div classswitchComponent idnextSaleConversion>/div>/div> hr /> /td> /tr> !-- Auto set Visitor as Operator Favorite on Sale Conversion --> tr> td> table> tbody> tr> td> span classtip auto titleWhen enabled a Visitor will be automatically marked as the Operator Favorite that is attributed to the Sale>?/span> span insidelabel>Auto set Visitor as Operator Favorite on Sale Conversion/span> /td> td> div classswitchComponent idsetVisitorFavoriteAtSale>/div> /td> /tr> /tbody> /table> hr /> /td> /tr> tr> td> form idcompanyLogo methodpost enctypemultipart/form-data action> span classtip auto titleThe company logo used for content such as email transcripts.>?/span> label translation-off>span insidelabel>Company Logo/span>/label>br /> span classdeleteButton icon-delete titleremove image idremoveCompanyLogo>/span>input typehidden idcompanyLogoInput namefile /> span classfileSelect idcompanyLogoSelectButton deletebuttonremoveCompanyLogo holdercompanyLogoContainer inputcompanyLogoInput>Choose Image/span>br /> input name__RequestVerificationToken typehidden valueCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4 />/form> div idcompanyLogoContainer classimageInputPreview>/div> /td> /tr> tr> td> form idwebsiteImage methodpost enctypemultipart/form-data action> span classtip auto titleThe website image is used in the Inside App>?/span>label translation-off>span insidelabel>Website Image/span>/label>br /> span classdeleteButton icon-delete titleremove image stylepadding: 3px; idremoveWebsiteImage>/span>input typehidden idwebsiteImageInput namefile size10> span classfileSelect idwebsiteImageSelectButton deleteButtonremoveWebsiteImage holderwebsiteImageContainer inputwebsiteImageInput>Choose Image/span>br /> input name__RequestVerificationToken typehidden valueCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4 />/form> div idwebsiteImageContainer classimageInputPreview>/div> /td> /tr> tr> td> div classsaveButton idsaveGeneralSettings>Save/div> /td> /tr> /table>/div>div idimageLibraryMenu stylewidth:800px classsubmenuContent> div classmenuTitle>span insidelabel>Image Library/span>span classaddButton idaddLibraryImageButton>New/span>/div> div idimageLibraryMenuHolder stylewidth:calc(100% - 25px) classmediumscroll>/div>/div>div idfileLibraryMenu classsubmenuContent> div classmenuTitle> span insidelabel>File Library/span> span classaddButton blueButtonSmall idfileLibraryNewButton>New/span> /div> div classfileLibraryMenuControls> div> input idfileLibrarySearch classsearchInput placeholderSearch /> div idcustomDropdown>/div> /div> div idfileLibBreadCrumb>/div> /div> div idfileLibraryContentHolder classfileLibraryGrid mediumscroll>/div> div idfileLibraryNewButtonContextMenu classcontextMenu> div classcontextMenuItem idaddNewFolderToLib> img src/images/icon-new-folder.svg /> label>New Folder/label> /div> hr /> div classcontextMenuItem idaddNewFileToLib> img src/images/icon-new-file.svg /> label>New File Upload/label> /div> /div>/div>div idconfigureSupportedLanguages styledisplay: none; classsubmenuContent> div classmenuTitle> span insidelabel>Supported Languages/span> span classaddButton titleAdd a new supported language>New/span> /div> div idsupportedLanguagesHolderDiv> table classconfig-tables insideListTable> thead>tr classinsideListHeader>th>Language/th>th>Fallback Language/th>th width85>/th>/tr>/thead> tbody>/tbody> /table> /div>/div>div idconfigureTimezone styledisplay: none; classsubmenuContent> div classmenuTitle insidelabel>Regional Settings/div> div> label fortime_zone stylemargin-right:20px; insidelabel>Time Zone/label>span classadminOnly titleAdmin Only>/span> select idtime_zone>/select> hr /> label insidelabel>Currency/label> br /> select idcurrencySelect> option value$ posleft sep. tsep,>$ Dollars/option> option value£ posleft sep. tsep,>£ Pounds/option> option value€ posleft sep, tsep.>€ Euros/option> option value¥ posleft sep. tsep,>¥ Yen/option> option value Fr posright sep. tsep,>Fr francs/option> option value kr posright sep. tsep,>kr krona/option> option valuecustom posleft sep. tsep,>Custom/option> /select> div idcurrencyTableHolder> table idcurrencyTable> tr>td>label>Symbol/label>/td>td>label>Position/label>/td>td>label>Decimal Separator/label>/td>td>label>Thousands Separator/label>/td>/tr> tr>td>input idcurrencyInput maxlength3 stylewidth: 50px; value$>/td>td>select idcurrencyPos>option valueleft>left/option>option valueright>right/option>/select>/td>td>input idcurrencyDecimalSep value. maxlength3 stylewidth: 50px;>/td>td>input idcurrencyThousandSep value, maxlength3 stylewidth: 50px;>/td>/tr> /table> /div> div classcurrencySelectPreview rightDiv>label>Preview:/label>div idcurrencyExample>123.45 Fr/div>/div> div classclear>/div> div styledisplay:inline-block;padding-top:5px;> label translation-off>span translation-off classtip auto titleCurrency Code will be used to convert currency rates.>?/span>span insidelabel forcurrency_code>Currency Code/span>/label> br /> select idcurrency_code> option value>/option> option valueAED symbolد.إ>د.إ AED (UAE Dirham)/option> option valueAFN symbol؋>؋ AFN (Afghanistan Afghani)/option> option valueALL symbolLek>Lek ALL (Albania Lek)/option> option valueAMD symbol֏>֏ AMD (Armenian Dram)/option> option valueANG symbolƒ>ƒ ANG (Netherlands Antillean Guilder)/option> option valueAOA symbolKz>Kz AOA (Kwanza)/option> option valueARS symbol$>$ ARS (Argentina Peso)/option> option valueAUD symbol$>$ AUD (Australia Dollar)/option> option valueAWG symbolƒ>ƒ AWG (Aruba Guilder)/option> option valueAZN symbol₼>₼ AZN (Azerbaijan Manat)/option> option valueBAM symbolKM>KM BAM (Bosnia and Herzegovina Convertible Mark)/option> option valueBBD symbol$>$ BBD (Barbados Dollar)/option> option valueBDT symbol৳>৳ BDT (Taka)/option> option valueBGN symbolлв>лв BGN (Bulgaria Lev)/option> option valueBHD symbolBD>BD BHD (Bahraini Dinar)/option> option valueBIF symbolFBu>FBu BIF (Burundi Franc)/option> option valueBMD symbol$>$ BMD (Bermuda Dollar)/option> option valueBND symbol$>$ BND (Brunei Darussalam Dollar)/option> option valueBOB symbol$b>$b BOB (Bolivia Bolíviano)/option> option valueBOV symbol$b>$b BOV (Mvdol)/option> option valueBRL symbolR$>R$ BRL (Brazil Real)/option> option valueBSD symbol$>$ BSD (Bahamas Dollar)/option> option valueBTN symbolNu.>Nu. BTN (Ngultrum)/option> option valueBWP symbolP>P BWP (Botswana Pula)/option> option valueBYN symbolBr>Br BYN (Belarus Ruble)/option> option valueBYR symbolBR>BR BYR (Belarussian Ruble)/option> option valueBZD symbolBZ$>BZ$ BZD (Belize Dollar)/option> option valueCAD symbol$>$ CAD (Canada Dollar)/option> option valueCDF symbolFC>FC CDF (Congolese Franc)/option> option valueCHF symbolCHF>(CHF CHF (Switzerland Franc)/option> option valueCLP symbol$>$ CLP (Chile Peso)/option> option valueCNY symbol¥>¥ CNY (China Yuan Renminbi)/option> option valueCOP symbol$>$ COP (Colombia Peso)/option> option valueCRC symbol₡>₡ CRC (Costa Rica Colon)/option> option valueCUP symbol₱>₱ CUP (Cuba Peso)/option> option valueCZK symbolKč>Kč CZK (Czech Republic Koruna)/option> option valueDKK symbolkr>kr DKK (Denmark Krone)/option> option valueDOP symbolRD$>RD$ DOP (Dominican Republic Peso)/option> option valueEGP symbol£>£ EGP (Egypt Pound)/option> option valueEUR symbol€>€ EUR (Euro Member Countries)/option> option valueFJD symbol$>$ FJD (Fiji Dollar)/option> option valueFKP symbol£>£ FKP (Falkland Islands (Malvinas) Pound)/option> option valueGBP symbol£>£ GBP (United Kingdom Pound)/option> option valueGGP symbol£>£ GGP (Guernsey Pound)/option> option valueGHS symbol¢>¢ GHS (Ghana Cedi)/option> option valueGIP symbol£>£ GIP (Gibraltar Pound)/option> option valueGTQ symbolQ>Q GTQ (Guatemala Quetzal)/option> option valueGYD symbol$>$ GYD (Guyana Dollar)/option> option valueHKD symbol$>$ HKD (Hong Kong Dollar)/option> option valueHNL symbolL>L HNL (Honduras Lempira)/option> option valueHRK symbolkn>kn HRK (Croatia Kuna)/option> option valueHUF symbolFt>Ft HUF (Hungary Forint)/option> option valueIDR symbolRp>Rp IDR (Indonesia Rupiah)/option> option valueILS symbol₪>₪ ILS (Israel Shekel)/option> option valueIMP symbol£>£ IMP (Isle of Man Pound)/option> option valueINR symbol₹>₹ INR (India Rupee)/option> option valueIRR symbol﷼>﷼ IRR (Iran Rial)/option> option valueISK symbolkr>kr ISK (Iceland Krona)/option> option valueJEP symbol£>£ JEP (Jersey Pound)/option> option valueJMD symbolJ$>J$ JMD (Jamaica Dollar)/option> option valueJPY symbol¥>¥ JPY (Japan Yen)/option> option valueKGS symbolлв>лв KGS (Kyrgyzstan Som)/option> option valueKHR symbol៛>៛ KHR (Cambodia Riel)/option> option valueKPW symbol₩>₩ KPW (Korea (North) Won)/option> option valueKRW symbol₩>₩ KRW (Korea (South) Won)/option> option valueKYD symbol$>$ KYD (Cayman Islands Dollar)/option> option valueKZT symbolлв>лв KZT (Kazakhstan Tenge)/option> option valueLAK symbol₭>₭ LAK (Laos Kip)/option> option valueLBP symbol£>£ LBP (Lebanon Pound)/option> option valueLKR symbol₨>₨ LKR (Sri Lanka Rupee)/option> option valueLRD symbol$>$ LRD (Liberia Dollar)/option> option valueMKD symbolден>ден MKD (Macedonia Denar)/option> option valueMNT symbol₮>₮ MNT (Mongolia Tughrik)/option> option valueMUR symbol₨>₨ MUR (Mauritius Rupee)/option> option valueMXN symbol$>$ MXN (Mexico Peso)/option> option valueMYR symbolRM>RM MYR (Malaysia Ringgit)/option> option valueMZN symbolMT>MT MZN (Mozambique Metical)/option> option valueNAD symbol$>$ NAD (Namibia Dollar)/option> option valueNGN symbol₦>₦ NGN (Nigeria Naira)/option> option valueNIO symbolC$>C$ NIO (Nicaragua Cordoba)/option> option valueNOK symbolkr>kr NOK (Norway Krone)/option> option valueNPR symbol₨>₨ NPR (Nepal Rupee)/option> option valueNZD symbol$>$ NZD (New Zealand Dollar)/option> option valueOMR symbol﷼>﷼ OMR (Oman Rial)/option> option valuePAB symbolB/.>B/. PAB (Panama Balboa)/option> option valuePEN symbolS/.>S/. PEN (Peru Sol)/option> option valuePHP symbol₱>₱ PHP (Philippines Peso)/option> option valuePKR symbol₨>₨ PKR (Pakistan Rupee)/option> option valuePLN symbolzł>zł PLN (Poland Zloty)/option> option valuePYG symbolGs>Gs PYG (Paraguay Guarani)/option> option valueQAR symbol﷼>﷼ QAR (Qatar Riyal)/option> option valueRON symbollei>lei RON (Romania Leu)/option> option valueRSD symbolДин.>Дин. RSD (Serbia Dinar)/option> option valueRUB symbol₽>₽ RUB (Russia Ruble)/option> option valueSAR symbol﷼>﷼ SAR (Saudi Arabia Riyal)/option> option valueSBD symbol$>$ SBD (Solomon Islands Dollar)/option> option valueSCR symbol₨>₨ SCR (Seychelles Rupee)/option> option valueSEK symbolkr>kr SEK (Sweden Krona)/option> option valueSGD symbol$>$ SGD (Singapore Dollar)/option> option valueSHP symbol£>£ SHP (Saint Helena Pound)/option> option valueSOS symbolS>S SOS (Somalia Shilling)/option> option valueSRD symbol$>$ SRD (Suriname Dollar)/option> option valueSVC symbol$>$ SVC (El Salvador Colon)/option> option valueSYP symbol£>£ SYP (Syria Pound)/option> option valueTHB symbol฿>฿ THB (Thailand Baht)/option> option valueTRY symbol₺>₺ TRY (Turkey Lira)/option> option valueTTD symbolTT$>TT$ TTD (Trinidad and Tobago Dollar)/option> option valueTVD symbol$>$ TVD (Tuvalu Dollar)/option> option valueTWD symbolNT$>NT$ TWD (Taiwan New Dollar)/option> option valueUAH symbol₴>₴ UAH (Ukraine Hryvnia)/option> option valueUSD symbol$>$ USD (United States Dollar)/option> option valueUYU symbol$U>$U UYU (Uruguay Peso)/option> option valueUZS symbolлв>лв UZS (Uzbekistan Som)/option> option valueVEF symbolBs>Bs VEF (Venezuela Bolívar)/option> option valueVND symbol₫>₫ VND (Viet Nam Dong)/option> option valueXCD symbol$>$ XCD (East Caribbean Dollar)/option> option valueYER symbol﷼>﷼ YER (Yemen Rial)/option> option valueZAR symbolR>R ZAR (South Africa Rand)/option> option valueZWD symbolZ$>Z$ ZWD (Zimbabwe Dollar)/option> /select> /div> div> hr /> label forlanguageSelect stylemargin-right:24px;>Language/label>span classadminOnly titleAdmin Only>/span>br /> select namehl idlanguageSelect> option valuear nameArabic translation-off>Arabic - العربية/option> option valuezh nameChinese (Simplified) translation-off>Chinese (Simplified) - 简体中文/option> option valuezh-tw nameChinese (Traditional) translation-off>Chinese (Traditional) - 繁體中文/option> option valuecs nameCzech translation-off>Czech - čeština/option> option valueda nameDanish translation-off>Danish - Dansk/option> option valuenl nameDutch translation-off>Dutch - Nederlands/option> option valueen nameEnglish translation-off>English/option> option valuefi nameFinnish translation-off>Finnish - Suomalainen/option> option valuefr nameFrench translation-off>French - Français/option> option valuefr-ca nameFrench (Canadian) translation-off>French (Canadian) - Français (Canadien)/option> option valuede nameGerman translation-off>German - Deutsche/option> option valueel nameGreek translation-off>Greek - Ελληνικά/option> option valuehe nameHebrew translation-off>Hebrew - עברית/option> option valueid nameIndonesian translation-off>Indonesian - Bahasa Indonesia/option> option valueit nameItalian translation-off>Italian - Italiano/option> option valueja nameJapanese translation-off>Japanese - 日本語/option> option valueko nameKorean translation-off>Korean - 한국어/option> option valuems nameMalay translation-off>Malay - Bahasa Melayu/option> option valueno nameNorwegian translation-off>Norwegian - Norsk/option> option valuepl namePolish translation-off>Polish - Polskie/option> option valuept namePortuguese translation-off>Portuguese - Português/option> option valueru nameRussian translation-off>Russian - Pусский/option> option valuees nameSpanish translation-off>Spanish - Español/option> option valuesv nameSwedish translation-off>Swedish - Dvenska/option> option valueth nameThai translation-off>Thai - ไทย/option> option valuetr nameTurkish translation-off>Turkish - Türk/option> option valuevi nameVietnamese translation-off>Vietnamese - Tiếng Việt/option> /select> br />br /> /div> hr stylemargin: 0; /> label insidelabel>Country/label> div> input typetext idcountrySelect /> /div> hr /> label translation-off>span translation-off classtip auto titleThis format will be used to format date while exporting reports.>?/span>span insidelabel>Date Format/span>/label> select iddateFormatSelect> option valueMM/dd/yyyy>mm/dd/yyyy/option> option valuedd/MM/yyyy>dd/mm/yyyy/option> option valueyyyy-MM-dd>yyyy-mm-dd/option> /select> hr /> label translation-off>span translation-off classtip auto titleThis format will be used to format time while exporting reports.>?/span>span insidelabel>Time Format/span>/label> select idtimeFormatSelect> option valuehh:mm>12h/option> option valueHH:mm>24h/option> /select> /div> br /> br /> div classsaveButton>Save/div>/div>div idconfigureWinddownReasons classsubmenuContent> div classmenuTitle>span insidelabel>Wind Down Reasons/span>span classaddButton idaddNewWinddownReasonButton>New/span>/div> div idwinddownReasonsHolder>/div>/div>div idconfigureOffers classsubmenuContent> div classmenuTitle offerMenuTitle> span styleline-height: 30px; insidelabel>Offers/span> div classcustomSearchHolder>input classsearchInput configureOffersInput clearableSearchInput placeholderSearch value stylefloat: right;>i classicon icon-Search2>/i>/div> /div> div classloadingIconContainer>/div>/div>div idconfigureFileTypes styledisplay: none; classsubmenuContent> div classmenuTitle>span insidelabel>Attachments/span>div classdeleteButtonHolder> /div>span classaddButton idaddFileTypeButton>New/span>/div> div classfiltersHolder dataListFilter>/div> div idfileTypeList> div classfiltersHolder>/div> div classlistHolder mediumscroll>/div> /div>/div>div idbusinessFeedSettings stylewidth: 500px; classsubmenuContent> div classmenuTitle insidelabel>Business Feed/div> div classswitchComponent idtoggleBusinessFeedEnabled>/div>label>Enable Business Feed/label>br />br /> div classsaveButton idbusinessFeedSaveButton>Save/div> hr /> div idbusinessFeedTopicList>/div> br /> span classaddButton idaddBusinessFeedTopicButton>New/span> br /> div classdevOnly styledisplay:none> hr> div classmenuTitle newSubheading>span insidelabel>Business Feed (Auto)/span>/div> br> table classinsideListTable> thead> tr classinsideListHeader> th insidelabel classheader>Topic/th> th insidelabel classheader>/th> /tr> /thead> tbody> tr classinsideListItem> td>Discounts/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__discounts__>/div> /td> /tr> tr classinsideListItem> td>Inventory/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__inventory__>/div> /td> /tr> tr classinsideListItem> td>Payments/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__payments__>/div> /td> /tr> tr classinsideListItem> td>Refunds/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__refunds__>/div> /td> /tr> tr classinsideListItem> td>Shipping/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__shipping__>/div> /td> /tr> tr classinsideListItem> td>Website/td> td classinsideListOptions> div classswitchComponent typecheckbox topicname__website__>/div> /td> /tr> /tbody> /table> /div>/div>div idnlpSettings classsubmenuContent> div classmenuTitle insidelabel>Sentiment Settings/div> p> div> span classtip auto titleAnimate avatars based on the sentiment of the ongoing conversation>?/span> div idsentimentPreviouslyEnabled classswitchComponent typecheckbox styledisplay:none;>/div> div idenableSentiment classswitchComponent typecheckbox>/div> label>Enable sentiment analysis/label> br />br /> span classtip auto titleAllow operators to set sentiment for visitor messages>?/span> div idenableTrainTheBot classswitchComponent typecheckbox>/div> label>Show train the bot options/label> br />br /> span classtip auto titleOn negative sentiment chat will be handover to operator>?/span> div idenableBotHandoverSetting classswitchComponent typecheckbox>/div> label>Enable Negative Sentiment Analysis Handover/label> hr> /div> span classtip auto titleThese words are ignored during sentiment analysis. Enter a single word or phrase (up to two words) per line.>?/span>label>Words to ignore/label> textarea idsentimentIgnoreList styledisplay:block; resize: none; rows10 cols50>/textarea> br> span classtip auto titleThese words are always considered to have positive sentiment during sentiment analysis. Enter a single word or phrase (up to two words) per line.>?/span>label>Words with positive sentiment/label> textarea idsentimentPosList styledisplay:block; resize: none; rows10 cols50>/textarea> br> span classtip auto titleThese words are always considered to have negative sentiment during sentiment analysis. Enter a single word or phrase (up to two words) per line.>?/span>label>Words with negative sentiment/label> textarea idsentimentNegList styledisplay:block; resize: none; rows10 cols50>/textarea> br> div classsaveButton idsaveNlpSettings insidelabel>Save/div>/div>div idcensorshipSettings stylemin-width: 580px classsubmenuContent>/div>div idliveSupportSettings classsubmenuContent> div classmenuTitle insidelabel>Live Support Settings/div> table width420px> tr> td>label>Enabled/label>/td> td>div classswitchComponent idliveSupportEnabled>/div> /tr> tr>td>label>Restrict to roles/label>/td>td>select multiple idliveSupportRoles stylewidth: 200px;>/select>/td>/tr> /table> div classsaveButton onclickinside.functions.saveLiveSupportSettings();>Save/div>/div>div idleadSettings classsubmenuContent> div classmenuTitle insidelabel>Lead Settings/div> table> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block;>/label> label>Enabled/label> label>Required/label> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forenableLeadFirstName>Ask for Name/label> div classswitchComponent typecheckbox idenableLeadName>/div> div classswitchComponent typecheckbox idrequiredLeadName>/div> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forenableLeadEmail>Ask for Email/label> div classswitchComponent typecheckbox idenableLeadEmail>/div> div classswitchComponent typecheckbox idrequiredLeadEmail>/div> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forenableLeadMobile>Ask for Mobile/label> div classswitchComponent typecheckbox idenableLeadMobile>/div> div classswitchComponent typecheckbox idrequiredLeadMobile>/div> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forenableLeadPhone>Ask for Phone/label> div classswitchComponent typecheckbox idenableLeadPhone>/div> div classswitchComponent typecheckbox idrequiredLeadPhone>/div> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forattachLeadConversation>Attach Conversation/label> div classswitchComponent typecheckbox idattachLeadConversation>/div> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forwebsiteLeadEmail>Website Lead Email/label> input stylewidth: 100%; typetext idwebsiteLeadEmail namewebsiteLeadEmail maxlength200 /> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forleadSubject>Lead Email Subject/label> input stylewidth: 100%; typetext idleadSubject nameleadSubject maxlength200 /> /td> /tr> tr> td> label>Lead Email Template/label>p classtextareaHolder>textarea idleadEmailTemplate classaddText stylewidth: 400px; height:200px;>/textarea>/p> /td> /tr> /table> div classsaveButton idsaveLeadSettings insidelabel>Save/div>/div>div idconfigureCustomerLinks stylewidth: 500px; classsubmenuContent> div classmenuTitle insidelabel>Integration/div> div> span classtip idcustomerLinkTip>?/span> label>Customer link/label>br /> textarea idcustomerLinkInput styleheight:80px;>/textarea>br /> span classtip idcustomerOrderLinkTip>?/span> label>Customer order link/label>br /> textarea idcustomerOrderLinkInput styleheight:80px;>/textarea> span classtip auto titleLink to order info in purchase history. Use {orderid} and {visitorid} macros as required. idpurchasedLinkTip>?/span> label>Purchased order link/label>br /> textarea idpurchasedOrderLinkInput styleheight:80px;>/textarea> span classtip auto titleIBM Tealeaf CX improves the online customer experience by capturing and managing visitor interactions on websites. Use b>{tealeafid}/b>, b>{jsessionid}/b> and b>{datetime:MM-DD-YYYY}/b> macros in the link when required.>?/span> label>img classlazy data-original/images/logos/tealeaf_logo_full.jpg classthumb stylemax-height: 40px; margin-left: 20px; vertical-align: middle; />/label>br /> textarea idtealeafLinkInput styleheight:80px;>/textarea> span classtip auto iduserReplayLinkTip titleUserReplay is a powerful website session recording and reporting tool to find and fix website issues. Use {userreplayid} and {datetime:MM-DD-YYYY} macros.>?/span> label>img classlazy data-original/images/logos/userreplay_logo_full.png classthumb stylemax-height: 40px; margin-left: 20px; vertical-align: middle; />/label>br /> textarea iduserReplayLinkInput styleheight:80px;>/textarea> div idcustomVisitorLinks>/div> span classgreenButton idaddCustomVisitorLink insidelabel>+ Add Custom Link/span>br /> hr /> div classsaveButton idcustomerLinkSaveButton>Save/div> /div>/div>!-- CHAT LINKS ---------------------------------------------------------------------------------->div idconfigureChatLinks classsubmenuContent> div classmenuTitle> span insidelabel>Chat Links/span> span classaddButton titleAdd new chat link>New/span> /div> div classdataListFilter> input idchatLinksSearchInput classsearchInput typetext placeholderSearch /> div classchatLinkListSubsiteSelectorHolder> select idchatLinkListSubsiteSelector>/select> /div> div stylemargin-left:10px> select idchatLinkListLinkTypeSelector> option valueall>All Link Types/option> option valuescheduleOnly>Schedule Only/option> option valuedirectLink>Direct Link/option> /select> /div> div stylemargin-left: 10px> select idchatLinkListLinkFilterSelector> option valueall>No Link Filters/option> option valuechannelSpecific>Channel Specific/option> option valueteamSpecific>Team Specific/option> option valueoperatorSpecific>Operator Specific/option> /select> /div> /div> div classdataListFilter stylejustify-content:left;> div> select idchatLinkFilterListChannelsSelector multiple>/select> /div> div stylemargin-left:10px> select idchatLinkFilterListTeamsSelector multiple>/select> /div> div stylemargin-left: 10px> select idchatLinkFilterListOperatorsSelector>/select> /div> /div> div idchatLinkListing styleoverflow-x:hidden;>/div>/div>!-------------------------------------------------------------------------------------------------------->div idsetupAccount classsubmenuContent> div classsetupMenuTitleDiv> span classmenuTitle>website settings/span> /div> table idsetupAccountTable> tr> td stylewidth: 230px; idwebsiteSettingsCell> !--div classinsideButton arrow idconfigSocialNotifsButton forconfigureNotifications>img src./images/social_icon.png />Social Notifications/div>--> !-- div classinsideButton arrow idconfigSocialRecommendationButton forconfigSocialRecommendation>img src./images/recommend_icon.png />Social Recommendation/div> div classinsideButton arrow idconfigThemesButton forconfigThemes>img src./images/themes_icon.png />Display themes/div> --> /td> td>div classsetupDivider>/div>/td> td width20px>/td> td>/td> /tr> /table>/div>div idsetupOperatorsContent classversion_24 submenuContent> div classsubmenuheader> label classmenuTitle insidelabel>Operators/label> div classbuttonContainer> div classimport idimportOperators> button classbuttonOutlined isButton insidelabel>Import i classicon-download on-right>/i>/button> /div> div classimport idexportOperators> button classbuttonOutlined isButton insidelabel>Export i classicon-Export on-right>/i>/button> /div> span classaddButton idaddOperatorButton>New/span> /div> /div> hr /> div classopListFilterDiv> div>input typetext placeholderSearch classsearchInput autosearch>/div> select idopRolesFilter styledisplay:none>option value>All/option>/select> select idopStatusFilter styledisplay:none>option value>All/option>option valuefalse>Active/option>option valuetrue>Disabled/option>option valuelocked>Locked/option>/select> select multiple idopChannelsFilter styledisplay:none>option value>All/option>/select> select multiple idopTeamFilter styledisplay:none>option value>All/option>/select> select multiple idopSkillsFilter styledisplay:none>option value>All/option>/select> select multiple idopSubsitesFilter styledisplay:none>option value>All/option>/select> /div> div idoperatorSetupList classmediumscroll>/div>/div>div idsetupOperatorTemplateContent classsubmenuContent styleleft: 441px; max-width: calc(100vw - 441px);> div classmenuTitle>span insidelabel>Operator Templates/span>span classaddButton idaddOperatorTemplateButton>New/span>/div> div idoperatorTemplateSetupList>/div>/div>div idsetupWorkSchedule classsubmenuContent submenuSettings setupWorkSchedule-desktop> div classsubmenuheader> label classmenuTitle insidelabel>Appointment Schedule/label> /div> div idtimezoneChangeAlert classalert alert-danger styledisplay:none;>/div> div classworkScheduleContainer> !--div classpf-schedule-working-hours-add> h3>Availability/h3> p idscheduleTimezoneInfoText stylecolor:darkgrey;>/p> div classworkScheduleAdd saveButton>Add Time Slot/div> /div>--> div classpf-schedule-working-hours-add> table> tr> td>h3>Availability/h3>/td> td>p idscheduleTimezoneInfoText classscheduleTimezoneInfoText stylemargin-top:0px; margin-left:5px; color:darkgrey;>/p>/td> /tr> /table> /div> table> tr idscheduleTimezoneRow> td stylewidth: 100%;> span classtip auto titleThe timezone offset in which the agents scheduling slots will be used.>/span> label idopTimezoneLabel forscheduleTimezone>Timezone/label> /td> td stylewidth: 100%;> select idscheduleTimezone stylewidth: 300px;> option id value-1 nameSelect Timezone>Select Timezone/option> /select> /td> /tr> /table> div classworkScheduleWorkHours>/div> div classworkScheduleWorkDays>/div> div classnoWorkScheduleDefined insidelabel>Add Time Slots to create an appointment schedule./div> table> tr> td>div classworkScheduleAdd saveButton>Add Time Slot/div>/td> /tr> /table> hr /> h3>Appointments/h3> table classworkScheduleAppointmentsSchedule> tr> td stylewidth: 100%;> span classtip auto titleDuration of the appointment slot when the operator specific link is used for scheduling appointment>/span> label forworkScheduleDuration classmobile-form-lbl-v2>Duration/label> /td> td stylewidth: 100%;>select idworkScheduleDuration stylewidth: 200px;>option value15>15 minutes/option>option value30 selected>30 minutes/option>option value60>1 hour/option>/select>/td> /tr> tr> td stylewidth: 100%;> span classtip auto titleMinutes required between the appointments to get ready for the next appointment. Whatever buffer time is selected, next slot will have buffer time difference. E.g. if Slot 1 ends at 09:00 AM and there is buffer time of 5 Minutes, Slot 2 will start at 09:05 AM. This setting will apply when scheduling through operator specific link.>/span> label forworkScheduleBufferTime classmobile-form-lbl-v2>Buffer Time/label> /td> td stylewidth: 100%;> select idworkScheduleBufferTime classworkScheduleBufferTimeSelect stylewidth: 200px;> option value0>Default/option> option value5>5 Minutes/option> option value10>10 Minutes/option> option value15>15 Minutes/option> option value20>20 Minutes/option> option value25>25 Minutes/option> option value30>30 Minutes/option> option value35>35 Minutes/option> option value40>40 Minutes/option> option value45>45 Minutes/option> option value50>50 Minutes/option> option value55>55 Minutes/option> option value60>1 Hour/option> /select> /td> /tr> tr> td stylewidth: 100%;> span classtip auto titleDefine the dates when this Operator is not available to take any appointments, all the days in period will be considered as unavailable and no slot will be presented to the Visitor.>/span> label classmobile-form-lbl-v2 ml-6>Unavailable Schedule/label> /td> td stylewidth: 100%; alignright>span classaddButton idaddUnavailableScheduleOp stylewidth: 76px;line-height: 1.43;letter-spacing: -0.5px;>Add/span>/td> /tr> /table> div idunavailableScheduleRowsOp classunavailableScheduleRowsOpClass>/div> div classworkScheduleAppointments> /div> /div> hr /> div idworkScheduleSave classsaveButton>Save/div>/div>div idsetupSSOContent classsubmenuContent stylewidth:645px> div classmenuTitle insidelabel>Single Sign-On/div> !--div typecheckbox idSSOEnabled classswitchComponent>/div>span>Enable/span> --> table> tbody> tr> td> label>Enable/label> /td> td> div typecheckbox idSSOEnabled classswitchComponent>/div> /td> /tr> /tbody> tbody idSSOType classSSOSettingsTable> tr> td> label>SSO Type/label> /td> td> select idSSOTypeDDL> option valueSAML>SAML 2.0/option> option valueOAuth>OAuth 2.0/option> /select> /td> /tr> /tbody> tbody idEnforceSSO classSSOSettingsTable> tr> td> label> span classtip auto titleOnce enabled, SSO will become mandatory for all Operators (except Operator with Inside Staff role) when they try to login. If the Operator specific toggle is toggled OFF specifically for any Operator after the global level toggle is enabled, that Operator will be exempted for enforcement and can login without SSO.>/span> Enforce SSO for all Operators /label> /td> td> div typecheckbox idEnforceSSOForAllOperators classswitchComponent>/div> /td> /tr> /tbody> tbody idEnforceSSO classSSOSettingsTable> tr> td> label> span classtip auto titleWhen the toggle is ON, system will not create a new user in disabled state if the user doesnt already exist, an error message will be displayed to the user. When the toggle is OFF, system will create a new user in disabled state and show the New Operator Message to the user>/span> Disable Creating User /label> /td> td> div typecheckbox idssoDisableCreatingUser classswitchComponent>/div> /td> /tr> /tbody> tbody idSAMLinfo classSSOSettingsTable> tr> td> label>SAML SSO URL/label> input typetext idSSOURL autocompleteoff> /td> /tr> tr> td colspan2 stylewidth: 100%> label>Certificate/label> textarea idSSOCertificate>/textarea> /td> /tr> tr> td colspan2 stylewidth: 100%> label>Remote Logout URL/label> input typetext idSSOLogoutURL autocompleteoff> /td> /tr> /tbody> tbody idOAuthInfo classSSOSettingsTable> tr> td> label>Authorization Endpoint/label> input typetext idOAuthEndpoint autocompleteoff placeholderEndpoint for OAuth 2 Authorization> /td> /tr> tr> td> label>Token Endpoint/label> input typetext idOAuthTokenEndpoint autocompleteoff placeholderEndpoint for getting Token for User Info Call> /td> /tr> tr> td> label>Client ID/label> input typetext idOAuthClientID autocompleteoff placeholderClient ID used for authorization> /td> /tr> tr> td> label>Client Secret/label> input typepassword idOAuthClientSecret autocompleteoff placeholderClient Secret used for authorization> /td> /tr> tr> td colspan2 stylewidth: 100%> label>Scopes/label> div idOAuthScopesHolder> input idOAuthScopesInput nameOAuthScopesInput />span classblueButton small idaddOAuthScopes>+/span>span classredButton small idremoveOAuthScopes>-/span> div classitemList idOAuthScopesList>/div> /div> /td> /tr> tr> td> label>User Info URL/label> input typetext idOAuthUserInfoURL autocompleteoff> /td> /tr> tr> td> label>Remote Logout URL/label> input typetext idOAuthRemoteLogoutURL autocompleteoff> /td> /tr> /tbody> tbody idSSOInfo classSSOSettingsTable> tr> td colspan2 stylewidth: 100%> label>IP Ranges/label> div idSSOIPRangesHolder> input idSSOIPRangeInput nameSSOIPRangeInput />span classblueButton small idaddSSOIPRange>+/span>span classredButton small idremoveSSOIPRange>-/span> div classitemList idSSOIPList>/div> /div> /td> /tr> tr> td> label>New Operator Template/label> select idSSOOperatorTemplate>/select> /td> td stylemargin-left: 20px> label>Operator Notification Email/label> input typetext idSSONotificationEmail autocompleteoff> /td> /tr> tr> td colspan2> label>New Operator Message/label> textarea idSSONewOperatorMessage>/textarea> /td> /tr> /tbody> /table> div classcancelButton idcancelSSOButton>Cancel/div> div classsaveButton idsaveSSOButton>Save/div>/div>div idsetupOperatorApiKeys classsubmenuContent submenuSettings setupOperatorApiKeys-desktop stylewidth:800px> div classsubmenuheader> label classmenuTitle insidelabel>span insidelabel>Credential Keys/span>span classaddButton idaddNewTokenCredential>New Credential/span>/label> /div> div idmyTokenCredentialsList >/div> div classsubmenuheader> label classmenuTitle insidelabel>span insidelabel>Api Tokens/span>span classaddButton idaddNewToken>New Token/span>/label> /div> div idmyTokensList >/div> /div>div idsetupAssistantHolder classsubmenuContent> div classmenuTitle insidelabel>my account/div> table> tr> td stylewidth:350px;> div classsetupLink forconfigureScreenName idscreenNameConfig>table>tr>td classsetupLabel>span insidelabel>Screen Name/span>/td>td>div classselectInputItem idscreenNameInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forchangePassword>table>tr>td classsetupLabel>span insidelabel>Password/span>/td>td>div classselectInputItem idpasswordInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div styledisplay:none classsetupLink forsetInfo>table>tr>td classsetupLabel>span insidelabel>Your Info/span>/td>td>div classselectInputItem idyourInfoItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forconfigureFaceImage idfaceImageConfig>table>tr>td classsetupLabel>span insidelabel permissiblerolessystemAdmin,superUser,settings>Face Image/span>/td>td>div classselectInputItem idfaceInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetOperatorLookSettingContainer idoperatorLook>table>tr>td classsetupLabel>span insidelabel>My Look/span>/td>td>div classselectInputItem idshirtInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forconfigureStoreImage idstoreImageConfig>table>tr>td classsetupLabel>span insidelabel permissiblerolessystemAdmin,superUser,settings>Store Image/span>/td>td>div classselectInputItem idstoreInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forconfigureAutoLogout idautoLogoutConfig>table>tr>td classsetupLabel>span insidelabel>Auto Logout/span>/td>td>div classselectInputItem idautoLogout>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetAccountResponses idaccountResponses>table>tr>td classsetupLabel>span insidelabel>My Saved Responses/span>/td>td>div classselectInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetSalesforceEmail idoperatorSalesforceEmail>table>tr>td classsetupLabel>span insidelabel permissiblerolessalesforceEnable>Salesforce Username/span>/td>td>div classselectInputItem idoperatorSalesforceEmailInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetZendeskEmail idoperatorZendeskEmail>table>tr>td classsetupLabel>span insidelabel permissibleroleszendeskEnable>Zendesk Email/span>/td>td>div classselectInputItem idoperatorZendeskEmailInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetDynamics365Email idoperatorDynamics365Email>table>tr>td classsetupLabel>span insidelabel permissiblerolesdynamicsEnable>Dynamics 365 Email/span>/td>td>div classselectInputItem idoperatorDynamics365EmailInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetOpSignature idoperatorsignature> table> tr> td classsetupLabel> span insidelabel>Signature/span> /td> td> div classselectInputItem idoperatorsignatureInputItemId> div classselectInputData>/div> div classeditButton titleEdit> span classicon-edit>/span> /div> /div> /td> /tr> /table> /div> !--div classsetupLink forsetOpSignature idoperatorsignature>table>tr>td classsetupLabel>span insidelabel>Signature/span>/td>td>div classselectInputItem idoperatorsignatureInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div>--> div classsetupLink forsetLanguage idoperatorsLanguage>table>tr>td classsetupLabel>span insidelabel>Primary Language/span>/td>td>div classselectInputItem idoperatorLanguageInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetTimeZone idoperatorsTimeZone>table>tr>td classsetupTimeZone>span insidelabel>Time Zone/span>/td>td>div classselectInputItem idoperatorTimeZoneInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetAccountMoreSettings idmoreAccountConfig>table>tr>td classsetupLabel>span insidelabel>More Settings/span>/td>td>div classselectInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table>/div> div classsetupLink forsetTwoFactorAuthSettings idtwoFactorAuthConfig> table>tr>td classsetupLabel>span insidelabel>2-Factor Authentication/span>/td>td>div classselectInputItem>div classselectInputData>/div>div classeditButton titleEdit>span classicon-edit>/span>/div>/div>/td>/tr>/table> /div> /td> td>div classsetupDivider>/div>/td> td stylewidth:20px>/td> td> div idsetInfo classsetupItem> table> tr>td>label>Your expertise/label>/td>td>input idexpertiseInput>/td>/tr> tr>td>label>Profile description/label>/td>td>textarea typetext idprofileDescription nameprofileDescription styleheight: 100px;>/textarea>/td>/tr> /table> div classsaveButton idexpertiseSaveButton>Save/div> /div> div idchangePassword classsetupItem> div stylemargin-left: 20px;> span insidelabel>Current password/span>br /> input idcurrentPassword typepassword /> br /> span insidelabel>New password/span>br /> input idnewPassword typepassword /> div idaccountPasswordStrengthContainer> div ideditAccountPasswordStrengthBar >/div> div ideditAccountPasswordStrengthMessage>/div> /div> span insidelabel styledisplay: block;>Confirm password/span> input idconfirmPassword typepassword /> br /> hr /> div idchangePasswordButton>div classsaveButton>Save/div>/div> /div> /div> div idconfigureScreenName classsetupItem> div>label>Screen Name/label>/div> div>input typetext idnickname namenickname maxlength50 />div stylemargin-left:10px; classsaveButton idsaveNickname>Save/div>/div> /div> div idsetSalesforceEmail classsetupItem> table> tr>td>label permissiblerolessalesforceEnable>Salesforce Username/label>/td>td>input typeemail idopSalesforceEmail nameopSalesforceEmail maxlength50 data-form-typeother />/td>/tr> /table> div classsaveButton idsaveOpSalesforceEmail>Save/div> /div> div idsetZendeskEmail classsetupItem> table> tr>td>label permissibleroleszendeskEnable>Zendesk Email/label>/td>td>input typetext idopZendeskEmail nameopZendeskEmail maxlength50 data-form-typeother />/td>/tr> /table> div classsaveButton idsaveOpZendeskEmail>Save/div> /div> div idsetDynamics365Email classsetupItem> table> tr>td>label permissiblerolesdynamicsEnable>Dynamics 365 Email/label>/td>td>input typetext idopDynamics365Email nameopDynamics365Email maxlength50 data-form-typeother />/td>/tr> /table> div classsaveButton idsaveOpDynamics365Email>Save/div> /div> div idsetOpSignature classsetupItem> table> tr>td>label>Signature/label>/td>/tr> tr> td idopSignature> textarea styleheight:55px; width:100% classoperatorsignatureInputItem idoperatorSignatureRTE>/textarea> /td> /tr> tr> td> div classsaveButton idsaveOpSignature>Save/div> /td> /tr> !--tr>td>label>Signature/label>/td>td>textarea typetext idopSignature nameopSignature>/textarea>/td>/tr>--> /table> !--div classsaveButton idsaveOpSignature>Save/div>--> /div> div idsetLanguage classsetupItem> table> tr> td> label>Primary Language/label> /td> /tr> tr> td> select idopLanguage nameopLanguage translation-off stylefont-family: Helvetica, sans-serif> /select> div classsaveButton idsaveOpLanguage styleposition: relative; left: 6px; bottom: 3px;>Save/div> /td> /tr> /table> /div> div idsetTimeZone classsetupItem> table> tr> td> label>Time Zone/label> /td> /tr> tr> td> select idopTimeZone nameopTimeZone translation-off stylefont-family: Helvetica, sans-serif;> option value nameDefault Website TimeZone translation-off>Default Website TimeZone/option> /select> div classsaveButton idsaveOpTimeZone styleposition: relative; top: 6px;>Save/div> /td> /tr> /table> /div> div idsetOperatorLookSettingContainer classsetupItem stylewidth:620px> ... /div> div idconfigureFaceImage classsetupItem> div idfaceImage> h4 insidelabel permissiblerolessystemAdmin,superUser,settings>Update Face Image/h4> span classtip idfaceImageTip>?/span>label permissiblerolessystemAdmin,superUser,settings>Upload new image/label>br /> span classfileSelect idfaceImageFileSelect holderfaceImagePreviewHolder deleteButtondeleteFaceImage inputoperatorImage filenamefaceFileName>Select An Image/span> span iddeleteFaceImage classdeleteButton icon-delete>/span> div idfaceImagePreviewHolder>/div> span idfaceFileName>/span> form idoperatorImageForm methodpost enctypemultipart/form-data actionuploadOperatorImages.aspx> input typehidden namefile idoperatorImage acceptimage/* capturecamera> /form> div classsaveButton idsaveFaceButton>Save/div> /div> div idoperatorUploadIcon>/div> /div> div idconfigureStoreImage classsetupItem> h4>span classtip idstoreImageTip>?/span>span insidelabel permissiblerolessystemAdmin,superUser,settings>Update Store Image/span>/h4> span insidelabel permissiblerolessystemAdmin,superUser,settings classfileSelect holderstoreImagePreviewHolder inputstoreImage deleteButtondeleteStoreImage filenamestoreFileName>Select An Image/span> span iddeleteStoreImage classdeleteButton icon-delete>/span> div idstoreImagePreviewHolder>img idstoreImagePreview srcdata:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 />/div> span idstoreFileName>/span> form iduploadStoreImage methodpost enctypemultipart/form-data> input typehidden namestore idstoreImage> input name__RequestVerificationToken typehidden valueCfDJ8EBLaGmiO-BGggFNKcJq0tadwgKycQbzOblnQWGTFsHSlHt54rgh4QS-2Dd7OwDtUFCrUs1NVye4sPb2XdUMtYVsaIPi8NqUNySvsfvnIVOZXm1bQgCNfd0oCDq7quWQzau3lVbL6fC-SjmR-zsM1p4 />/form> div classsaveButton idsaveStoreImageButton>Save/div> /div> div idconfigureAutoLogout classsetupItem> h4 insidelabel forbiddenflagssecurity_logout permissiblerolessystemAdmin,superUser,settings>Configure Auto Logout/h4> p insidelabel forbiddenflagssecurity_logout permissiblerolessystemAdmin,superUser,settings>Set the time that Inside will automatically log you out after a period of inactivity./p> select idautoLogoutSelect> option value10>10 minutes/option> option value30>30 minutes/option> option value60>1 hour/option> option value120>2 hours/option> option value180>3 hours/option> option value240>4 hours/option> option value300>5 hours/option> option value360>6 hours/option> option value420>7 hours/option> option value480>8 hours/option> option value0>none/option> /select> div classsaveButton idsaveAutoLogoutButton styleposition: relative; left: 6px; bottom: 13px;>Save/div> div classloadingIconContainer>/div> /div> div idsetAccountMoreSettings classsetupItem> table> tr>td>label>Active Live Chat Limit/label>/td>td>input typenumber idaccountChatLimit min0 step1 />/td>/tr> tr>td>label>Active Live Chat Hard Limit/label>/td>td>input typenumber idaccountChatHardLimit min0 step1 />/td>/tr> tr>td>label>Sales Target/label>/td>td>input typenumber idsalesTarget />/td>/tr> tr>td>label>Default Channel/label>/td>td>select typetext idaccountDefaultChannel />/td>/tr> tr>td>label>Be Right Back Message/label>/td>td>textarea idaccountBeRightBackMessage stylewidth: 270px; height: 150px;>/textarea>/td>/tr> tr>td>label>div classtip auto titleIf enabled and configured, 3D avatars will render in the chat pane.>?/div>Show 3D Avatars/label>/td>td>div classswitchComponent checked idmyAccountAllow3dAvatars>/td>/tr> tr>td>label>div classtip auto titleOpt to use the Hardware render mode. This may lead to improved performance for some PCs.>?/div>Render Mode/label>/td>td>select idmyAccountRenderMode>option>/option>option valuedefault>Default/option>option valuesoftware>Software/option>option valuehardware>Hardware WebGL (BETA)/option>/select>/td>/tr> tr>td>label>div classtip auto titleFor performance reasons, the frames per second may need to be limited for some users. Default is High. High: up to 60fps. Medium: 15fps. Low: 1fps and 3d avatars are disabled.>?/div>Limit FPS/label>/td>td>select idmyAccountLimitFps>option value>Do not limit FPS/option>option valuelow>Low/option>option valuemedium>Medium/option>option valuehigh>High/option>/select>/td>/tr> tr>td>label permissiblerolesticketsEnable&allowOperatorsToRecieveOfflineEmails>Receive ticket updates via email/label>/td>td>div typeofcheckbox idenableOfflineOperatorNotification classswitchComponent>/div>/td>/tr> tr> td> /td> td>div classsaveButton idaccountMoreSettingsSaveButton stylemargin-top:15px;>Save/div>/td> /tr> /table> /div> div idsetTwoFactorAuthSettings classsetupItem> div idtwo_factor_container-enable> div idtwoFactorSetup-step1> div classmenuTitle>Please Activate 2-Factor Authentication/div> div> p>First, you will need to download and install an authenticator appbr>(Google Authenticator, Authy, Duo Mobile) on your mobile br>device./p> p>After installing your chosen app, continue by clicking thebr>“Activate Now” button./p> /div> div> ul> li>div>strong>Android: /strong>Install a mobile authenticator from thebr>Google Play Store./div>/li> li>div>strong>iPhone, iPod Touch, iPad: /strong>Install a mobilebr>authenticator from the Apple App Store./div>/li> li>div>strong>Windows Phone: /strong>Install a mobile authenticator frombr>the Windows Phone App Store./div>/li> /ul> /div> div classsaveButton idactivateTwoFactor>Activate Now/div> /div> div idtwoFactorSetup-step2> div classmenuTitle>Set up 2-Factor Authentication/div> div idtwoFactorGoogleAuthenticatorCode> p>Open your mobile authenticator app (Google Authenticator,br>Authy, Duo Mobile). Scan the QR code below./p> div idtwoFactorQrCode> img idtwoFactorQrCodeImg width150 /> div> div idtwoFactorCannotScanQrCode>Cant scan QR code?/div> div idtwoFactorQrCodeNumberContainer styledisplay: none> p>Type this code into your app: strong>span idtwoFactorQrCodeNumber>xxxxxxxxxxxx/span>/strong>/p> /div> /div> /div> p>Once you have scanned the barcode, enter the code generatedbr>by the device to enable 2-Factor Authentication./p> input nametwoFactorVerificationPassword idtwoFactorVerificationPassword typehidden /> p idtwoFactorCodeHeader>Code:/p> table> tr> td>input typetext nametwoFactorVerificationCode idtwoFactorVerificationCode placeholderEnter code here />/td> td>div classsaveButton disabled idverifyTwoFactor>Verify Code/div>/td> td>div classcancelButton idcancelTwoFactor>Cancel/div>/td> /tr> /table> /div> /div> /div> div idtwo_factor_container-disable> div classmenuTitle>2-Factor Authentication/div> div> p>2-Factor Authentication is currently enabled./p> div classsaveButton iddeactivateTwoFactor>Deactivate Now/div> /div> /div> /div> div idsetAccountResponses classsetupItem> table>tr>td styleheight:50px; vertical-align: middle; padding-right: 20px;>h3 insidelabel>My Saved Responses/h3>/td>td>span classaddButton myAccountSetting idaddMyResponseButton>New/span>/td>/tr>/table> div idmySavedResponsesHolder>/div> /div> /td> /tr> /table>/div>div idsetupMyLinksContent classsubmenuContent> div classmenuTitle insidelabel>My Links/div> div idselfSchedulingLinkContainer> h3>Self Scheduling Links/h3> p>Self Scheduling links to direct the visitor to the scheduling feature to book an appointment for a call/chat later./p> ul classmyLinks idselfSchedulingLinks>/ul> /div> div iddynamicLinkContainer> div>h3>Dynamic Links/h3>/div> div>p>When you are online, the chat/call will come directly through. If you are offline, your visitor will have the option to schedule a time with you./p>/div> ul classmyLinks iddynamicLinks>/ul> /div> /div>div idskillsetHolder classsubmenuContent> div classmenuTitle>span insidelabel>Skills/span>span classaddButton idaddSkillButton>New/span>/div> div classskillsetFilter dataListFilter> select idskillListFilterSel stylemargin-right:10px;> option value>All/option> option valueSubsiteApplied>Subsite Filter Used/option> option valueTimeFilterApplied>Time Filter Used/option> option valueLanguageFilterApplied>Language Filter Used/option> option valueTagsFilterApplied>Tags Filter Used/option> option value0 data-platformid0>Chat/option> option value1 data-platformid1>Email/option> option value2 data-platformid2>Voice/option> option value3 data-platformid3>SMS/option> option value4 data-platformid4>Messenger/option> option value8 data-platformid8>Line/option> option value9 data-platformid9>WhatsApp/option> option value10 data-platformid10>Twitter/option> option value11 data-platformid11>WeChat/option> option value12 data-platformid12>Apple Messages/option> option value15 data-platformid15>Instagram/option> option value16 data-platformid16>KakaoTalk/option> /select> /div> div classtimeZoneContainer>span classtimezone>/span>/div> div idskillsetList stylewidth: 750px;>/div>/div>div idtrainingWindow classsubmenuContent> table stylewidth: 940px;> tr> td idsettingsMenuTableCell stylevertical-align: top; width: 140px; rowspan2> div classsettingsMenuTable> div classsettingsHeading>Assistance/div> div idtakeATourButton classmenuItemDeselected functiontour.start insidelabel>Take A Tour/div> div styleheight:20px;>/div> div classfooter styleheight:10px;>/div> /div> div idinsideVersion>/div> /td> td colspan4 idnewsHeaderCell> table class styleborder-collapse:collapse;>tr>td>div classmenuTitle idinside-news>inside news/div>/td>/tr>/table> /td> /tr> tr> td>/td> td stylevertical-align: top;> div idtrainingHolder>/div> /td> td idnewsContentCell>div idnewsContent>/div>/td> /tr> tr> td>/td> td colspan4> hr /> /td> /tr> /table>/div>div idfilterWindow classwindowHolder classsubmenuContent> div classwindowBack> div classwindowTop>/div> div classwindowBody>/div> /div> div classfilterPanel>/div>/div>div idconfigSubsiteGeneral styledisplay:none; classsubmenuContent> div classmenuTitle> span insidelabel>Subsites/span> span classaddButton titleAdd a new subsite>New/span> /div> div idsubsiteHolder classmediumscroll> table classconfig-tables insideListTable> thead>tr classinsideListHeader>th>id/th>th>Badge/th>th>Name/th>th>Moniker/th>th>/th>th>/th>/tr>/thead> tbody>/tbody> /table> /div>/div>div idfaq-ui classversion_24 submenuContent> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Train Bot/label> span classcancelButton titleClose Menu>Cancel/span> /div> hr /> div classroot> /div> /div>/div>div idbot-train-ui classversion_24 mediumscroll submenuContent> div classloading styledisplay:none;>/div> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Choose Intent/label> span classcancelButton titleClose Menu>Cancel/span> span classaddButton titleAdd a new intent>New/span> /div> hr /> div classbot-floatHeader> select idselContextIn multiplemultiple sclassinput-context>/select> select idselContextOut multiplemultiple sclassoutput-context>/select> /div> input classsearchInput typetext placeholderSearch /> div classbreadcrumbs stylecursor: pointer;> span>A/span> span>B/span> span>C/span> span>D/span> span>E/span> span>F/span> span>G/span> span>H/span> span>I/span> span>J/span> span>K/span> span>L/span> span>M/span> span>N/span> span>O/span> span>P/span> span>Q/span> span>R/span> span>S/span> span>T/span> span>U/span> span>V/span> span>W/span> span>X/span> span>Y/span> span>Z/span> /div> div classintentHeader> /div> div classall-intents-list-holder mediumscroll> div classall-intents-list> ul>/ul> /div> /div> /div>/div>div identityMenu classversion_24 submenuContent> div classloading styledisplay:none;>/div> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Choose Entities/label> span classcancelButton titleClose Menu>Cancel/span> span classaddButton titleAdd a new entity>New/span> /div> hr /> div classall-entities-list mediumscroll> ul>/ul> /div> /div>/div>div idcontextsMenu classversion_24 submenuContent> div classloading styledisplay:none;>/div> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Contexts/label> span classcancelButton titleClose Menu>Cancel/span> span classaddButton titleAdd a new context>New/span> /div> hr /> div classcontextsHeader> /div> div classall-context-list mediumscroll> ul>/ul> /div> /div>/div>div idbotPerfMenu classversion_24 submenuContent> div classloading styledisplay:none;>/div> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Bot Performance/label> /div> hr /> div classbotperffilters> input idbotPerfDateRange /> /div> div classperfHeader> /div> div classshowlog performance-list mediumscroll> ul>/ul> /div> div classperf-vertical-line>/div> /div>/div>div idintentTestMenu classversion_24 submenuContent> div classloading styledisplay:none;>/div> div classmaincontent styleposition: relative; padding-top:14px; height:100%;> div classsubmenuheader> label classmenuTitle>Test/label> /div> hr /> div classtabsMultiLanData lang-tabs styleborder: none; margin-bottom: 20px;> ul classlang-bar> /ul> /div> select idtestInpContexts multiplemultiple>/select> h3 stylemargin-top:20px; insidelabel>User says/h3> div stylemargin-bottom: 10px;> input /> /div> h3>Matched intent/h3> div idmatched-intent stylemin-height: 20px; margin-bottom: 15px;>/div> h3 insidelabel>Output Context/h3> div idtestOutContexts stylemin-height: 20px; margin-bottom: 15px;>/div> h3 insidelabel>Intent Confidence %/h3> div idmatched-score stylemin-height: 20px; margin-bottom: 15px;>/div> h3 insidelabel>Response/h3> div idmatched-response stylemin-height: 20px; word-wrap: break-word; margin-bottom: 15px;>/div> /div>/div>template idmyLookTemplate> div idsetOperatorLook stylemin-width: 600px> div classmenuTitle insidelabel>My Look/div> div styledisplay: none> label>Update T-shirt image/label> br /> form idtshirtImage> table> tr> td> input typehidden idtshirtImageInput namefile size10 /> span classtip idshirtTip>?/span> span classfileSelect inputtshirtImageInput holdershirtImagePreviewHolder deleteButtondeleteTshirtButton>Select An Image/span> /td> td stylevertical-align: middle;>span idshirtFileName>/span>div idshirtImagePreviewHolder>img idshirtImagePreview srcdata:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 />/div>/td> td stylevertical-align: middle;>span iddeleteTshirtButton classdeleteButton icon-delete titledelete>/span>/td> /tr> /table> !--br />label>Image Offset Coords/label>span classtip auto titleManually adjust the position of your tshirt image as coords x, y.br/> eg. To move your shirt image up to act as a necklace use 0, -15>?/span>input idtshirtOffsetCoords/>--> /form> hr /> /div> table> tr> td> div idopLook> canvas idopLookCanvas width250px height420px stylez-index:-1>/canvas> /div> div classlookLoadingContainer> span idlookLoading classloadingIcon>/span> /div> /td> td> div classcontrolsBox> div idlookSelectorHair classlookSelection> label>Hair/label>span classnumbers>/span> div idopLookHairButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookHairButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorGlasses classlookSelection> label>Glasses/label>span classnumbers>/span> div idopLookGlassesButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookGlassesButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorEyeColours classlookSelection styledisplay: none;> label>Eye Color/label>span classnumbers>/span> div idopLookEyeColourButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookEyeColourButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorEyeDeco classlookSelection> label>Eye Deco/label>span classnumbers>/span> div idopLookEyeDecoButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookEyeDecoButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorBeards classlookSelection> label>Beard/label>span classnumbers>/span> div idopLookBeardButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookBeardButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorHats classlookSelection> label>Headwear/label>span classnumbers>/span> div idopLookHatButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookHatButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorAccessories classlookSelection> label>Accessories/label>span classnumbers>/span> div idopLookAccessoriesButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookAccessoriesButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> div idlookSelectorUniforms classlookSelection> label>Uniforms/label>span classnumbers>/span> div idopLookUniformButtonPrev classprevButton blueButton small>span classicon-Arrow-Left>/span>/div> div idopLookUniformButtonNext classnextButton blueButton small>span classicon-Arrow-Right>/span>/div> /div> hr /> div idlookShirtColor classlookSelection> label>Shirt Color/label>input typecolorPicker variableshirtColor/> /div> div idlookShirtImage classlookSelection smallThumb> label stylevertical-align:top>Shirt Image/label>input typeimage variableshirtImage/> div idlookShirtImagePreview classimagePreview /> /div> div classlookBodyColourPreviews> div classlookColour blue colourblue>/div> div classlookColour yellow colouryellow>/div> div classlookColour green colourgreen>/div> div classlookColour grey colourgrey>/div> /div> /div> /td> /tr> /table> div classsaveButton idlookSaveButton>Save/div> /div>/template> div idconfigChatTemplates classmediumscroll submenuContent> div classmenuTitle> span classinsidelabel insidelabel>Themes/span> div classaddButton>New/div> /div> div classthemeMenuFilters> input classsearchInput typetext placeholderSearch> select idthemesEventSel multiple styledisplay:none>/select> /div> span insidelabel classemptyList>There are no Themes./span> span insidelabel classemptyList noResults>No results found./span> div idchatTemplatesList> !-- all chat templates will show here as images --> /div> template idchatTemplatesTemplate> input typehidden variableversion value2 /> table styleheight: calc(100vh - 260px); width: 100%;> tr> td stylevertical-align: top;> div classsubmenu> div classsubMenuItem insidelabel subMenuItemsgeneral forchatTemplateGeneralForm logictoggleChatPanePreview>General/div> div classsubMenuItem insidelabel subMenuItemschatPane forchatTemplateChatPaneForm logictoggleChatPanePreview>Chat Pane/div> div classsubMenuItem insidelabel subMenuItemsavatars foravatarsSettings logictoggleChatPanePreview showIfwebsite.settings.enable3dAvatars:true removeUnlesswebsite.settings.enable3dAvatars:true>Avatars/div> div classsubMenuItem insidelabel subMenuItemschatTab forchatTemplateChatTabSettingsForm logictoggleChatTabPreview>Chat Tabs/div> div classsubMenuItem insidelabel subMenuItems forchatTemplatePrivacySettingsForm logictogglePrivacyPreview>Data Privacy/div> div classsubMenuItem idnotifMenuItem insidelabel subMenuItemsnotifications forchatTemplateNotificationsSettingsForm logictoggleNotificationsPreview>Notifications/div> div classsubMenuItem insidelabel subMenuItemsoffline forchatTemplateOfflineForm logictoggleLeaveFormPreview>Offline Pane/div> div classsubMenuItem insidelabel forchatTemplateFontsForm logictoggleChatPanePreview>Fonts/div> div classsubMenuItem insidelabel subMenuItemsicons forchatTemplateHeaderIconsForm logicshowIconsMenu>Icons/div> div classsubMenuItem insidelabel subMenuItemsvideofeed forchatTemplateVideoFeedOptions logicshowVideoFeedOptions showIfwebsite.settings.frontend.enableMyVideostrue>Video Feed/div> div devonly adminonly classsubMenuItem insidelabel subMenuItemsexport forchatTemplateAdminOptions logicshowAdminOptions>Admin Options/div> /div> /td> td styleborder-right: 2px solid rgba(51,51,51,0.15);> div classsubMenu2> div classsubMenuItem sub2 insidelabel subMenuItemgeneral forchatTemplateGeneralForm>Settings/div> div classsubMenuItem sub2 insidelabel subMenuItemgeneral forchatTemplateGeneralMessagesForm>Messages/div> div classsubMenuItem sub2 insidelabel subMenuItemgeneral forchatTemplateGeneralStylingForm>Styling/div> div classsubMenuItem sub2 insidelabel subMenuItemchatPane forchatTemplateChatPaneForm>Settings/div> div classsubMenuItem sub2 insidelabel subMenuItemchatPane forchatTemplateMessagesForm>Messages/div> div classsubMenuItem sub2 insidelabel subMenuItemchatPane forchatTemplateStylingForm>Styling/div> div classsubMenuItem sub2 insidelabel subMenuItemavatars foravatarsSettings>Settings/div> div classsubMenuItem sub2 insidelabel subMenuItemavatars foravatarsMessages>Messages/div> div classsubMenuItem sub2 insidelabel subMenuItemavatars foravatarsStyling>Styling/div> div classsubMenuItem sub2 insidelabel subMenuItemoffline forchatTemplateOfflineForm>Settings/div> div classsubMenuItem sub2 insidelabel subMenuItemoffline forchatTemplateOfflineMessagesForm>Messages/div> div classsubMenuItem sub2 insidelabel subMenuItemoffline forchatTemplateOfflineStylingForm>Styling/div> div classsubMenuItem sub2 insidelabel subMenuItemchatTab forchatTemplateChatTabSettingsForm>Settings/div> div classsubMenuItem sub2 insidelabel subMenuItemchatTab forchatTemplateChatTabPositionForm>Position/div> div classsubMenuItem sub2 insidelabel subMenuItemchatTab forchatTemplateChatTabStylingForm>Styling/div> div classsubMenuItem sub2 half insidelabel subMenuItemnotifications forchatTemplateNotificationsSettingsForm>Settings/div> div classsubMenuItem sub2 half insidelabel subMenuItemnotifications forchatTemplateNotificationsStylingForm>Styling/div> /div> div classscrollable mediumscroll> div classsubForm idchatTemplateAdminOptions> h3>Options/h3> div classinlineLabel adminonly>input typecheckbox variablechatPane.showInsideBranding adminonly checked />label>Show Inside Branding/label>/div> hr /> h3>Export/h3> p styledisplay: inline-block>Export current settings in json format./p> div classinsideButton idexportChatTheme stylefloat: right;>Export JSONspan classicon-Export stylemargin-left: 20px;>/span>/div>br /> hr /> h3>Import/h3> p styledisplay: inline-block>Import settings from json./p> div classinsideButton idimportChatTheme stylefloat: right;>Import JSONspan classicon-download stylemargin-left: 20px;>/span>/div> hr /> h3 classhint-heading>Custom CSS/h3> div classicon icon-Info titleThis CSS will apply to this theme only. posright>/div> textarea idchatThemesCustomCSS filenamechatThemeCustomCSS_{id} variablecustomCSS applycss>/textarea> hr /> h3 classhint-heading>Global Themes Custom CSS/h3> div classicon icon-Info titleThis CSS will apply to ALL themes. posright>/div> textarea idchatThemesGlobalCustomCSS filenamechatThemeGlobalCustomCSS variablecustomGlobalCSS globaltrue applycss>/textarea> /div> div classsubForm idchatTemplateGeneralForm> !-- General settings --> div classinputFullBlock>label>Theme Name/label>input idchatTemplateName variablename />/div> div classinputFullBlock>label>Theme Description/label>textarea idchatTemplateDescription variabledescription>/textarea>/div> div classinputBlock> label>Language/label> select idchatTemplateLanguage variablelanguage toggleFieldsvisitorDataMappings>#selVisitorDataMappings> onchangechatTemplates.languageChange(this) search> option value>Auto-Detect Visitor Language/option> option valuevisitorDataMappings>Custom Variable/option> option valuear nameArabic translation-off>Arabic - العربية/option> option valuezh nameChinese (Simplified) translation-off>Chinese (Simplified) - 简体中文/option> option valuezh-tw nameChinese (Traditional) translation-off>Chinese (Traditional) - 繁體中文/option> option valuecs nameCzech translation-off>Czech - čeština/option> option valueda nameDanish translation-off>Danish - Dansk/option> option valuenl nameDutch translation-off>Dutch - Nederlands/option> option valueen nameEnglish translation-off>English/option> option valuefi nameFinnish translation-off>Finnish - Suomalainen/option> option valuefr nameFrench translation-off>French - Français/option> option valuefr-ca nameFrench (Canadian) translation-off>French (Canadian) - Français (Canadien)/option> option valuede nameGerman translation-off>German - Deutsche/option> option valueel nameGreek translation-off>Greek - Ελληνικά/option> option valuehe nameHebrew translation-off>Hebrew - עברית/option> option valueid nameIndonesian translation-off>Indonesian - Bahasa Indonesia/option> option valueit nameItalian translation-off>Italian - Italiano/option> option valueja nameJapanese translation-off>Japanese - 日本語/option> option valueko nameKorean translation-off>Korean - 한국어/option> option valuems nameMalay translation-off>Malay - Bahasa Melayu/option> option valueno nameNorwegian translation-off>Norwegian - Norsk/option> option valuepl namePolish translation-off>Polish - Polskie/option> option valuept namePortuguese translation-off>Portuguese - Português/option> option valueru nameRussian translation-off>Russian - Pусский/option> option valuees nameSpanish translation-off>Spanish - Español/option> option valuesv nameSwedish translation-off>Swedish - Dvenska/option> option valueth nameThai translation-off>Thai - ไทย/option> option valuetr nameTurkish translation-off>Turkish - Türk/option> option valuevi nameVietnamese translation-off>Vietnamese - Tiếng Việt/option> /select> /div> div idselVisitorDataMappings classinputBlock left> label>Visitor Data Mapping/label> select variablevisitorDataMappings fromwebsite.settings.visitorDataMaps labeldesc valuedesc sortBydesc placeholderSelect> /select> /div> br /> div classinputBlock showIfwebsite.flags.indexOf(virtualassistant_enabled)!-1:true> label>Pre-Chat Task/label> select disabled search idprechatWorkflowSelect toggleFields>#selPreChatExpiry>hidden placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. variablechatPane.preChatWorkflow from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId filterValtype filtercheck5 checkForEnabledenabled>option>/option>/select> /div> div idselPreChatExpiry styledisplay: none classinputBlock left showIfinside.virtualAssistantEnabled():true> label>Pre-Chat Task Expiry/label> select variablechatPane.prechatExpiry> option valuenever>Never/option> option valuesessionend>Session End/option> option valuechatend>Chat End/option> /select> /div> br /> div classinputBlock>label>Pre-Chat Survey/label>select search disabled placeholderSelect Survey disabledPlaceholderThere are no surveys variablechatPane.preChatSurveyId from/api/chat/GetAllPreChatSurveyManagers labelname sortByname valuepreChatSurveyManagerId>option>/option>/select>/div> div classinputBlock left>label>Post Chat Survey/label>select search disabled placeholderSelect Survey disabledPlaceholderThere are no surveys variablepostChatSurvey from/api/surveys/getSurveys labeldescription sortBydescription valueid>option>/option>/select>/div> br /> div classinputBlock showIfinside.virtualAssistantEnabled():true>label>Virtual Assistant Post Chat Survey/label>select search disabled placeholderSelect Survey disabledPlaceholderThere are no surveys variablepostChatSurveyVA from/api/surveys/getSurveys labeldescription sortBydescription valueid>option>/option>/select>/div> div classinputBlock left showIfinside.virtualAssistantEnabled():true>label>Broadcast Expiry Task/label>select search disabled placeholderSelect Task disabledPlaceholderThere are no tasks variablechatPane.broadcastExpiryTask from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId>option>/option>/select>/div> hr /> /div> div classsubForm idchatTemplateChatPaneForm> div classinputFullBlock> label>Chat Pane Position/label> /div> div stylemargin: 0 0 10px 13px;> input variablechatPane.position typetext value6 componenttabPositionSelector /> /div> div classformRow> !-- div classinlineLabel>input typecheckbox checked variablechatPane.dynamicBubbles/>label>Dynamic Bubble size/label>/div> --> div classinlineLabel>input typecheckbox variablechatPane.dynamicHeight />label classswitch-label>Dynamic Height/label>/div> div classinlineLabel>input typecheckbox variablechatPane.messages.showOperatorName checked>label classswitch-label>Show Operator Name/label>/div> div classinlineLabel>input typecheckbox variablechatPane.messages.showOperatorImage checked>label classswitch-label>Show Operator Image/label>/div> div classinlineLabel>input typecheckbox variablechatPane.disableHashOnMobile />label classswitch-label>Disable URL Hash on Mobile/label>/div> div classinlineLabel>input typecheckbox variablechatPane.menu.disableMenuButton />label>Disable Menu Button/label>/div> div classinlineLabel>input typecheckbox variablechatPane.banner.enabled toggleFieldschecked>.chatPaneBannerSettings />label>Show Banner/label>/div> div classinlineLabel chatPaneBannerSettings>input typecheckbox variablechatPane.banner.showCloseIcon />label>Show Close Banner Icon/label>/div> /div> div classformRow> div classinlineLabel>input typecheckbox variablechatPane.draggable />label>Draggable Chat Pane/label>/div> div classinlineLabel>input typecheckbox variablechatPane.showWelcomeMessage toggleFieldschecked>#showWelcomeAsChatHolder />label>Display Welcome Message/label>/div> div classinlineLabel idshowWelcomeAsChatHolder>input typecheckbox variablechatPane.showWelcomeAsChat />label>Show Welcome Message as Chat/label>/div> div classinlineLabel>input typecheckbox variablechatPane.messages.showTimestamps checked />label>Show Timestamps/label>/div> div classinlineLabel>input typecheckbox variablechatPane.dynamicAvailabilityChange />label>Dynamic Availability Change/label>/div> /div> /div> div classsubForm idavatarsSettings> div classinlineLabel showIfwebsite.settings.enable3dAvatars:true removeUnlesswebsite.settings.enable3dAvatars:true>input typecheckbox variablechatPane.showAvatars toggleFieldschecked>#avatarFields />label>Show Avatars/label>/div> div removeUnlesswebsite.settings.enable3dAvatars:true idavatarFields> div classinlineLabel>input typecheckbox variablechatPane.showVisitorAvatar checked />label>Show Visitor Avatar/label>/div>br /> div classinlineLabel>input typecheckbox variablechatPane.transparent />label>Transparent Chat Pane/label>/div>br /> div classinlineLabel>input typecheckbox variablechatPane.avatars.allowFestive checked/>label>Allow Festive/label>/div> span classtip auto titleThe bot avatar will occasionally wear festive hats (eg xmas, new years)>?/span>br /> div devOnly classinlineLabel>input typecheckbox variablechatPane.useCustomAvatars toggleFieldschecked>#customAvatarsFields />label>Use Custom Avatars/label>/div> hr /> div classinputFullBlock >label>Operator Body Wrapdiv classicon icon-Info titleAdd an image as a body wrap to the operator>/div>/label>input ignoreEmpty typeimage variablechatPane.opAvatarBodyWrap.url/>/div> div classinputBlock >label>Operator Body Wrap Metalnessdiv classicon icon-Info titleMetalness of the body wrap 0-1>/div>/label>input ignoreEmpty typenumber variablechatPane.opAvatarBodyWrap.metalness/>/div> div classinputBlock >label>Operator Body Wrap Roughnessdiv classicon icon-Info titleRoughness of the body wrap 0-1>/div>/label>input ignoreEmpty typenumber variablechatPane.opAvatarBodyWrap.roughness/>/div> div classinputFullBlock >label>Bot Aliasdiv classicon icon-Info titleThe name of the bot>/div>/label>input ignoreEmpty typetext variablechatPane.botAlias/>/div> div classinputFullBlock >label>Bot Body Wrapdiv classicon icon-Info titleAdd an image as a body wrap to the Bot>/div>/label>input ignoreEmpty typeimage variablechatPane.botBodyWrap.url/>/div> div classinputBlock >label>Bot Body Wrap Metalnessdiv classicon icon-Info titleMetalness of the body wrap 0-1>/div>/label>input ignoreEmpty typenumber variablechatPane.botBodyWrap.metalness/>/div> div classinputBlock >label>Bot Body Wrap Roughnessdiv classicon icon-Info titleRoughness of the body wrap 0-1>/div>/label>input ignoreEmpty typenumber variablechatPane.botBodyWrap.roughness/>/div> div idcustomAvatarsFields devOnly> div classinputFullBlock devOnly>label>Custom Avatar Typediv classicon icon-Info titleSet the default custom avatar type.>/div>/label>input typetext variablechatPane.customAvatarType/>/div> div classinputFullBlock devOnly>label>Operator Avatar Typediv classicon icon-Info titleForce the Operator avatar type.>/div>/label>input typetext variablechatPane.operatorAvatarType/>/div> div classinputFullBlock devOnly>label>Visitor Typediv classicon icon-Info titleForce the Visitor avatar type.>/div>/label>input typetext variablechatPane.visitorAvatarType/>/div> div classinputFullBlock devOnly>label>Bot Typediv classicon icon-Info titleForce the Bot avatar type.>/div>/label>input typetext variablechatPane.botAvatarType/>/div> /div> /div> /div> div classsubForm idavatarsMessages> div templatebotMessagesTemplate multilanguage>/div> /div> template idchatThemePrivacyTemplate multilanguage> !-- div classaboveLabelInput>label>Require Consent from/label> select popoverfalse variableprivacy.requriesConsentFrom> option value>No One/option> option valueeu>People in EU/option> option valueeveryone>Everyone/option> /select> /div> --> div classinputFullBlock> div classinlineLabel> input typecheckbox variableprivacy.enabled /> div classicon icon-Info titleIf disabled, the chat tab and chat pane will not be available while the visitor has opted out of cookie tracking. posright>/div> label>Enable Data Privacy/label> /div> /div> br /> div classinputFullBlock>label>Consent Message/label>textarea nameprivacyConsentMessage multilanguage variableprivacy.consentMessage richtext>/textarea>/div> div classaboveLabelInput>label>Opt-In Button Text/label>input nameoptInButtonText variableprivacy.optInButtonText multilanguage />/div> div classaboveLabelInput left>label>Opt-Out Button Text/label>input nameoptOutButtonText variableprivacy.optOutButtonText multilanguage />/div> div classinputFullBlock>label>Opt-Out Message/label>textarea nameprivacyOptOutMessage multilanguage variableprivacy.optOutMessage richtext>/textarea>/div> div classinputFullBlock>label>Opt-Out Menu Message/label>textarea nameprivacyOptOutMenuMessage multilanguage variableprivacy.optOutMenuMessage richtext>/textarea>/div> /template> template idvideoFeedTemplate multilanguage> div classinputFullBlock aboveLabelInput>label>Chat Button Text/label>input typetext variablevideoFeed.chatButtonText multilanguage />/div> div> div classinputFullBlock> div classaboveLabelInput> label>Button Position/label> select popoverfalse variablevideoFeed.chatButtonPosition search> option>Default/option> option valuebottom>Bottom/option> /select> /div> /div> div classinlineLabel colorSettings>label stylepadding-left: 12px;>Button Color/label>input typecolorPicker customhandled allowEmpty variablevideoFeed.chatButtonColor/>/div> div classinlineLabel colorSettings left>label>Button Font Color/label>input typecolorPicker customhandled value#ffffff variablevideoFeed.chatButtonFontColor/>/div> div classinlineLabel colorSettings>label stylepadding-left: 12px;>Button Border Color/label>input typecolorPicker customhandled value#ffffff variablevideoFeed.chatButtonBorderColor/>/div> div classinlineLabel left stylewidth: 250px;>label>Button Thickness/label>input unitspx typenumber placeholder2 variablevideoFeed.chatButtonBorderThickness/>/div> hr classhideMultiLanguage /> div classinlineLabel stylewidth: 250px;>input typecheckbox variablevideoFeed.autoPlayNextVideo/>label>Autoplay Next Video/label>/div> div classinlineLabel stylewidth: 250px;>label>Loop Video Count/label>input typenumber placeholder3 variablevideoFeed.videoLoopNumber/>/div> hr classhideMultiLanguage /> div classformRow hideMultiLanguage stylewidth: 250px;> div classinlineLabel>input typecheckbox variablevideoFeed.hideSearch/>label>Hide Search/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideShareOption/>label>Hide Share Option/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideOperatorName/>label>Hide Operator Name/label>/div> /div> div classformRow hideMultiLanguage> div classinlineLabel>input typecheckbox variablevideoFeed.hideLikeButton/>label>Hide Like Button/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideLikesTotal/>label>Hide Likes Total/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideOperatorImage/>label>Hide Operator Image/label>/div> /div> hr classhideMultiLanguage /> h3 classhideMultiLanguage>Show Video from/h3> div classaboveLabelInput>label>Operator/s/label>select popoverfalse multiple from/api/operator/getOperators valueid labelscreenname variablevideoFeed.operators search>/select>/div> div classaboveLabelInput>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.teams search>/select>/div> div classinlineLabel>input typecheckbox variablevideoFeed.enabled/>label>Auto Play Video Feed when opening Chat Theme/label>/div> hr /> h3>Chat Routing/h3> div classaboveLabelInput hideMultiLanguage> label>Route chat to Video Creator/label> select popoverfalse variablevideoFeed.assignToType toggleFields2>#videoFeedAssignToOP,3>#videoFeedAssignToTeam > option value0>Automatic/option> option value4>Automatic (Prioritize Video Creator)/option> option value1>Only to Video Creator/option> option value2>Only to Specific Operator/s /option> option value3>Only to Specific Team/s /option> /select> /div> div classaboveLabelInput hideMultiLanguage idvideoFeedAssignToOP>label>Operator/s/label>select popoverfalse multiple from/api/operator/getOperators valueid labelscreenname variablevideoFeed.assignToOperatorIds search>/select>/div> div classaboveLabelInput hideMultiLanguage idvideoFeedAssignToTeam>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.assignToTeamIds search>/select>/div> div classinputFullBlock>label>Video Operator Not Available Message/label>textarea namevideoFeedNoOperatorMessage multilanguage variablevideoFeed.noOperatorMessage>/textarea>/div> div classinlineLabel>input typecheckbox variablevideoFeed.skipPreChat/>label>Skip Prechat Survey/Task/label>/div> hr /> h3>Offline Actions/h3> div classvideoFeedOfflineActionList listtemplate variablevideoFeed.offlineActions> template styledisplay:none listtemplateitem> div classofflineActionItem form index$$index> span classicon-delete3 hideMultiLanguage onclickchatTemplates.deleteVideoFeedOfflineAction(this)>/span> div classinputFullBlock>label>Action Button $$srno/label>input typetext variablevideoFeed.offlineActions$$index.button multilanguage />/div> div classhideMultiLanguage aboveLabelInput> label>Action Type $$srno/label> select popoverfalse variablevideoFeed.offlineActions$$index.type toggleFields1>.videoFeedActionTask$$index,3>.videoFeedActionSchedule$$index,4>.videoFeedActionLink$$index,5>.videoFeedActionFunction$$index > option value1 showIfinside.virtualAssistantEnabled():true>Task/option> option value2>Offline Form/option> option value3 showIfwebsite.settings.enableScheduling:true>Schedule Appointment/option> option value4>Link/option> option value5>Function()/option> /select> /div> div classhideMultiLanguage aboveLabelInput videoFeedActionTask$$index showIfinside.virtualAssistantEnabled():true> label>Action Task/label> select disabled search placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. variablevideoFeed.offlineActions$$index.task from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId filterValtype filtercheck5>option>/option>/select> /div> div classhideMultiLanguage videoFeedActionSchedule$$index showIfwebsite.settings.enableScheduling:true> div classinlineLabel videoFeedScheduleToggle$$index>input typecheckbox variablevideoFeed.offlineActions$$index.scheduleForCreatorOnly toggleFieldsunchecked>.videoFeedActionScheduleDropdown$$index/>label>Appointment for Video Creator Only/label>/div> div classvideoFeedActionScheduleDropdown$$index> div classaboveLabelInput>label>Operator/s/label>select popoverfalse multiple from/api/operator/getSchedulingOperators valueid labelscreenname variablevideoFeed.offlineActions$$index.scheduleOperators search>/select>/div> div classaboveLabelInput>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.offlineActions$$index.scheduleTeams search>/select>/div> /div> /div> div classvideoFeedActionLink$$index> div classhideMultiLanguage aboveLabelInput> label>Link Type $$srno/label> select popoverfalse variablevideoFeed.offlineActions$$index.linkType toggleFields1>.videoFeedActionLinkUrl1$$index,2>.videoFeedActionLinkUrl2$$index,3>.videoFeedActionLinkPhone$$index,4>.videoFeedActionLinkEmail$$index > option value1>Link (New Tab)/option> option value2>Link (Same Tab)/option> option value3>Telephone/option> option value4>Email/option> /select> /div> div classinputFullBlock videoFeedActionLinkUrl1$$index>label>Link URL $$srno/label>input typeurl variablevideoFeed.offlineActions$$index.linkUrl1 multilanguage />/div> div classinputFullBlock videoFeedActionLinkUrl2$$index>label>Link URL $$srno/label>input typeurl variablevideoFeed.offlineActions$$index.linkUrl2 multilanguage />/div> div classinputFullBlock videoFeedActionLinkPhone$$index>label>Telephone $$srno/label>input typetel variablevideoFeed.offlineActions$$index.linkPhone multilanguage />/div> div classinputFullBlock videoFeedActionLinkEmail$$index>label>Email $$srno/label>input typeemail variablevideoFeed.offlineActions$$index.linkEmail multilanguage />/div> /div> div classinputFullBlock videoFeedActionFunction$$index> label>Javascript Function()/label>textarea namevideoFeedNoOperatorMessage multilanguage variablevideoFeed.offlineActions$$index.function placeholdermyfunction();>/textarea> /div> /div> /template> /div> div classaddButton hideMultiLanguage idaddOfflineActions onclickchatTemplates.addVideoFeedOfflineAction(this) stylemargin-top: 10px;>Add/div> hr /> /div> /template> div classsubForm idavatarsStyling> div> div classinputFullBlock>div classinlineLabel>input typecheckbox variablechatPane.simpleStyle />label>Simple Stylediv classicon icon-Info titleA simplified avatar bubble style that supports more of the chat customisations.>/div>/label>/div>/div> hr /> div classcolorSettings left showIfwebsite.settings.enable3dAvatars:true>label classdarkLabel>Operator Shirt Color/label>input typecolorPicker variablechatPane.operatorShirtColor allowEmpty/>/div> div classinputBlock>div classcustomImageControl>label classdarkLabel>Operator Shirt Logo/label>div classfileSelectButtonHolder showIfwebsite.settings.enable3dAvatars:true>input typeimage variablechatPane.operatorShirtLogo />/div>/div>/div> div classinputFullBlock devonly >label>Custom Operator Uniformdiv classicon icon-Info titleShow a uniform on the operator>/div>span classadminOnly titleDev Only>/span>/label>input ignoreEmpty typetext variablechatPane.op3dUniform/>/div> hr /> div classinputFullBlock >label>Show Shirt on Botdiv classicon icon-Info titleShow a shirt on the bot avatar.>/div>/label>input ignoreEmpty typecheckbox variablechatPane.showBotShirt/>/div> div classinputFullBlock >label>Hide Bowtie on Botdiv classicon icon-Info titleHide the bowtie on the bot avatar.>/div>/label>input ignoreEmpty typecheckbox variablechatPane.hideBotBowtie/>/div> div classinputBlock >label>Bot Bowtie Colordiv classicon icon-Info titleSet the Bots bowtie color>/div>/label>input ignoreEmpty typecolorPicker variablechatPane.botBowtieColor/>/div> div classinputBlock >label>Bot Shirt Colordiv classicon icon-Info titleSet the Bots shirt color>/div>/label>input ignoreEmpty typecolorPicker variablechatPane.botShirtColor/>/div> div classinputFullBlock >label>Bot Shirt Imagediv classicon icon-Info titleShow an image/logo on the bot shirt.>/div>/label>input ignoreEmpty typeimage variablechatPane.botShirtImage/>/div> div devOnly classinputFullBlock >label>Custom Bot Uniformdiv classicon icon-Info titleShow a uniform on the bot. Accepts the name of a valid model.>/div>span classadminOnly titleDev Only>/span>/label>input ignoreEmpty typetext variablechatPane.bot3dUniform/>/div> /div> /div> div classsubForm idchatTemplatePrivacySettingsForm> div templatechatThemePrivacyTemplate multilanguage>/div> /div> template idbotMessagesTemplate> label>Bot welcome message/label> textarea multilanguage variablechatPane.avatars.botWelcomeMsg richtext>/textarea> div classinputFullBlock> div classinlineLabel> input typecheckbox variablechatPane.avatars.hideWelcomeMsgWhenMinimised /> div classicon icon-Info titleHide the welcome message when the chat pane is minimised posright>/div> label>Hide Welcome Message When Minimised/label> /div> /div> div classinputFullBlock> div classinlineLabel> input typecheckbox variablechatPane.avatars.showSmallMsgWhenMinimised /> div classicon icon-Info titleShow a smaller message above the avatar when the chat pane is minimised posright>/div> label>Show Small Message When Minimised/label> /div> /div> label>Bot small greeting message/label> textarea multilanguage variablechatPane.avatars.botSmallGreetingMsg>/textarea> label>Bot hands over message/label> textarea multilanguage variablechatPane.avatars.botHandsOverMsg>/textarea> label>Bot leaves message/label> textarea multilanguage variablechatPane.avatars.botLeavesMsg>/textarea> label>Bot returns message/label> textarea multilanguage variablechatPane.avatars.botReturnsMsg>/textarea> label>Bot begins transfer message/label> textarea multilanguage variablechatPane.avatars.botStartsTransferMsg>/textarea> /template> template idchatThemePrivacyTemplate multilanguage> !-- div classaboveLabelInput>label>Require Consent from/label> select popoverfalse variableprivacy.requriesConsentFrom> option value>No One/option> option valueeu>People in EU/option> option valueeveryone>Everyone/option> /select> /div> --> div classinputFullBlock> div classinlineLabel> input typecheckbox variableprivacy.enabled /> div classicon icon-Info titleIf disabled, the chat tab and chat pane will not be available while the visitor has opted out of cookie tracking. posright>/div> label>Enable Data Privacy/label> /div> /div> br /> div classinputFullBlock>label>Consent Message/label>textarea nameprivacyConsentMessage multilanguage variableprivacy.consentMessage richtext>/textarea>/div> div classaboveLabelInput>label>Opt-In Button Text/label>input nameoptInButtonText variableprivacy.optInButtonText multilanguage />/div> div classaboveLabelInput left>label>Opt-Out Button Text/label>input nameoptOutButtonText variableprivacy.optOutButtonText multilanguage />/div> div classinputFullBlock>label>Opt-Out Message/label>textarea nameprivacyOptOutMessage multilanguage variableprivacy.optOutMessage richtext>/textarea>/div> div classinputFullBlock>label>Opt-Out Menu Message/label>textarea nameprivacyOptOutMenuMessage multilanguage variableprivacy.optOutMenuMessage richtext>/textarea>/div> /template> div classsubForm idchatTemplateVideoFeedOptions > div templatevideoFeedTemplate multilanguage>/div> /div> template idvideoFeedTemplate multilanguage> div classinputFullBlock aboveLabelInput>label>Chat Button Text/label>input typetext variablevideoFeed.chatButtonText multilanguage />/div> div> div classinputFullBlock> div classaboveLabelInput> label>Button Position/label> select popoverfalse variablevideoFeed.chatButtonPosition search> option>Default/option> option valuebottom>Bottom/option> /select> /div> /div> div classinlineLabel colorSettings>label stylepadding-left: 12px;>Button Color/label>input typecolorPicker customhandled allowEmpty variablevideoFeed.chatButtonColor/>/div> div classinlineLabel colorSettings left>label>Button Font Color/label>input typecolorPicker customhandled value#ffffff variablevideoFeed.chatButtonFontColor/>/div> div classinlineLabel colorSettings>label stylepadding-left: 12px;>Button Border Color/label>input typecolorPicker customhandled value#ffffff variablevideoFeed.chatButtonBorderColor/>/div> div classinlineLabel left stylewidth: 250px;>label>Button Thickness/label>input unitspx typenumber placeholder2 variablevideoFeed.chatButtonBorderThickness/>/div> hr classhideMultiLanguage /> div classinlineLabel stylewidth: 250px;>input typecheckbox variablevideoFeed.autoPlayNextVideo/>label>Autoplay Next Video/label>/div> div classinlineLabel stylewidth: 250px;>label>Loop Video Count/label>input typenumber placeholder3 variablevideoFeed.videoLoopNumber/>/div> hr classhideMultiLanguage /> div classformRow hideMultiLanguage stylewidth: 250px;> div classinlineLabel>input typecheckbox variablevideoFeed.hideSearch/>label>Hide Search/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideShareOption/>label>Hide Share Option/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideOperatorName/>label>Hide Operator Name/label>/div> /div> div classformRow hideMultiLanguage> div classinlineLabel>input typecheckbox variablevideoFeed.hideLikeButton/>label>Hide Like Button/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideLikesTotal/>label>Hide Likes Total/label>/div> div classinlineLabel>input typecheckbox variablevideoFeed.hideOperatorImage/>label>Hide Operator Image/label>/div> /div> hr classhideMultiLanguage /> h3 classhideMultiLanguage>Show Video from/h3> div classaboveLabelInput>label>Operator/s/label>select popoverfalse multiple from/api/operator/getOperators valueid labelscreenname variablevideoFeed.operators search>/select>/div> div classaboveLabelInput>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.teams search>/select>/div> div classinlineLabel>input typecheckbox variablevideoFeed.enabled/>label>Auto Play Video Feed when opening Chat Theme/label>/div> hr /> h3>Chat Routing/h3> div classaboveLabelInput hideMultiLanguage> label>Route chat to Video Creator/label> select popoverfalse variablevideoFeed.assignToType toggleFields2>#videoFeedAssignToOP,3>#videoFeedAssignToTeam > option value0>Automatic/option> option value4>Automatic (Prioritize Video Creator)/option> option value1>Only to Video Creator/option> option value2>Only to Specific Operator/s /option> option value3>Only to Specific Team/s /option> /select> /div> div classaboveLabelInput hideMultiLanguage idvideoFeedAssignToOP>label>Operator/s/label>select popoverfalse multiple from/api/operator/getOperators valueid labelscreenname variablevideoFeed.assignToOperatorIds search>/select>/div> div classaboveLabelInput hideMultiLanguage idvideoFeedAssignToTeam>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.assignToTeamIds search>/select>/div> div classinputFullBlock>label>Video Operator Not Available Message/label>textarea namevideoFeedNoOperatorMessage multilanguage variablevideoFeed.noOperatorMessage>/textarea>/div> div classinlineLabel>input typecheckbox variablevideoFeed.skipPreChat/>label>Skip Prechat Survey/Task/label>/div> hr /> h3>Offline Actions/h3> div classvideoFeedOfflineActionList listtemplate variablevideoFeed.offlineActions> template styledisplay:none listtemplateitem> div classofflineActionItem form index$$index> span classicon-delete3 hideMultiLanguage onclickchatTemplates.deleteVideoFeedOfflineAction(this)>/span> div classinputFullBlock>label>Action Button $$srno/label>input typetext variablevideoFeed.offlineActions$$index.button multilanguage />/div> div classhideMultiLanguage aboveLabelInput> label>Action Type $$srno/label> select popoverfalse variablevideoFeed.offlineActions$$index.type toggleFields1>.videoFeedActionTask$$index,3>.videoFeedActionSchedule$$index,4>.videoFeedActionLink$$index,5>.videoFeedActionFunction$$index > option value1 showIfinside.virtualAssistantEnabled():true>Task/option> option value2>Offline Form/option> option value3 showIfwebsite.settings.enableScheduling:true>Schedule Appointment/option> option value4>Link/option> option value5>Function()/option> /select> /div> div classhideMultiLanguage aboveLabelInput videoFeedActionTask$$index showIfinside.virtualAssistantEnabled():true> label>Action Task/label> select disabled search placeholderSelect Task disabledPlaceholderThere are no tasks defined disabledTooltipThere are no tasks defined. If the virtual assistant is enabled, tasks can be created in the bots menu. variablevideoFeed.offlineActions$$index.task from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId filterValtype filtercheck5>option>/option>/select> /div> div classhideMultiLanguage videoFeedActionSchedule$$index showIfwebsite.settings.enableScheduling:true> div classinlineLabel videoFeedScheduleToggle$$index>input typecheckbox variablevideoFeed.offlineActions$$index.scheduleForCreatorOnly toggleFieldsunchecked>.videoFeedActionScheduleDropdown$$index/>label>Appointment for Video Creator Only/label>/div> div classvideoFeedActionScheduleDropdown$$index> div classaboveLabelInput>label>Operator/s/label>select popoverfalse multiple from/api/operator/getSchedulingOperators valueid labelscreenname variablevideoFeed.offlineActions$$index.scheduleOperators search>/select>/div> div classaboveLabelInput>label>Team/s/label>select popoverfalse multiple fromwebsite.teams labelname valueid sortByname variablevideoFeed.offlineActions$$index.scheduleTeams search>/select>/div> /div> /div> div classvideoFeedActionLink$$index> div classhideMultiLanguage aboveLabelInput> label>Link Type $$srno/label> select popoverfalse variablevideoFeed.offlineActions$$index.linkType toggleFields1>.videoFeedActionLinkUrl1$$index,2>.videoFeedActionLinkUrl2$$index,3>.videoFeedActionLinkPhone$$index,4>.videoFeedActionLinkEmail$$index > option value1>Link (New Tab)/option> option value2>Link (Same Tab)/option> option value3>Telephone/option> option value4>Email/option> /select> /div> div classinputFullBlock videoFeedActionLinkUrl1$$index>label>Link URL $$srno/label>input typeurl variablevideoFeed.offlineActions$$index.linkUrl1 multilanguage />/div> div classinputFullBlock videoFeedActionLinkUrl2$$index>label>Link URL $$srno/label>input typeurl variablevideoFeed.offlineActions$$index.linkUrl2 multilanguage />/div> div classinputFullBlock videoFeedActionLinkPhone$$index>label>Telephone $$srno/label>input typetel variablevideoFeed.offlineActions$$index.linkPhone multilanguage />/div> div classinputFullBlock videoFeedActionLinkEmail$$index>label>Email $$srno/label>input typeemail variablevideoFeed.offlineActions$$index.linkEmail multilanguage />/div> /div> div classinputFullBlock videoFeedActionFunction$$index> label>Javascript Function()/label>textarea namevideoFeedNoOperatorMessage multilanguage variablevideoFeed.offlineActions$$index.function placeholdermyfunction();>/textarea> /div> /div> /template> /div> div classaddButton hideMultiLanguage idaddOfflineActions onclickchatTemplates.addVideoFeedOfflineAction(this) stylemargin-top: 10px;>Add/div> hr /> /div> /template> div classsubForm chatTemplateIconsForm idchatTemplateHeaderIconsForm> h3>Icon Set Style/h3> div classinlineLabel>input variablechatPane.iconset checked nameiconSetStyle typeradio toggleAnimnone toggleFieldschecked>#iconSetSquared,checked>.iconset:not(#iconSetSquared)>hidden,unchecked:none valuesquared />label>Default/label>/div> div classinlineLabel>input variablechatPane.iconset nameiconSetStyle typeradio toggleAnimnone toggleFieldschecked>#iconSetRounded,checked>.iconset:not(#iconSetRounded)>hidden,unchecked:none valuerounded />label>Rounded/label>/div> div classinlineLabel>input variablechatPane.iconset nameiconSetStyle typeradio toggleAnimnone toggleFieldschecked>#iconSetThinSquared,checked>.iconset:not(#iconSetThinSquared)>hidden,unchecked:none valuethin-squared />label>Thin (Squared)/label>/div> div classinlineLabel>input variablechatPane.iconset nameiconSetStyle typeradio toggleAnimnone toggleFieldschecked>#iconSetThinRounded,checked>.iconset:not(#iconSetThinRounded)>hidden,unchecked:none valuethin-rounded />label>Thin (Rounded)/label>/div> div classiconset idiconSetRounded> span enabledBychatPane.showCloseButton titleClose classicon-close-rounded>/span> span enabledBy titleMinimize classicon-minimize-rounded>/span> span enabledBychatPane.useExpandIcon titleExpand classicon-expand-rounded>/span> span enabledBy titleSend classicon-send-rounded>/span> span enabledBychatPane.menu.showAttachments titleAttachment classicon-attachment-rounded>/span> span enabledBychatPane.menu.showAttachments titleCamera classicon-camera-rounded>/span> span enabledBy titleMenu classicon-menu-rounded>/span> span enabledBychatPane.menu.showEmail titleEmail classicon-email-rounded>/span> span enabledBychatPane.menu.showPrint titlePrint classicon-print-rounded>/span> span enabledBychatPane.menu.showChatToHuman titleChat to Human classicon-chat-to-human-rounded>/span> span enabledBychatPane.menu.showLeaveAMessage titleLeave a Message classicon-leave-message-rounded>/span> span enabledBy titleEnd Chat classicon-end-chat-rounded>/span> span enabledBy classicon-call-me-rounded titleCall Me>/span> span enabledBy classicon-voice titleJoin the Call>/span> span enabledBy titleDownload classicon-download-rounded>/span> span enabledBy titleMovie classicon-movie-rounded>/span> span showIfwebsite.settings.enableScheduling:true enabledBychatPane.menu.scheduling.scheduleAppointment titleSchedule Appointment classicon-Schedule-Rounded>/span> span enabledByvideoFeed.enabled titleVideo Feed classicon-video-feed-rounded>/span> span titleBack to Initial Task classicon-back-rounded enabledBychatPane.menu.backToInitialTask>/span> span titleDisable Avatars classicon-disable-avatars-rounded enabledBychatPane.showAvatars>/span> span titleEnable Avatars classicon-enable-avatars-rounded enabledBychatPane.showAvatars>/span> span titleAvatar Actions classicon-avatars-emoji-rounded enabledBychatPane.menu.showAvatarAnimations>/span> /div> div classiconset idiconSetSquared styledisplay:none> span enabledBychatPane.showCloseButton titleClose classicon-close-squared>/span> span enabledBy titleMinimize titleMinimize classicon-minimize-squared>/span> span enabledBychatPane.useExpandIcon titleExpand classicon-expand-squared>/span> span enabledBy titleSend titleSend classicon-send-squared>/span> span enabledBychatPane.menu.showAttachments titleAttachment classicon-attachment-squared>/span> span enabledBychatPane.menu.showAttachments titleCamera classicon-camera-squared>/span> span enabledBy titleMenu classicon-menu-squared>/span> span enabledBychatPane.menu.showEmail titleEmail classicon-email-squared>/span> span enabledBychatPane.menu.showPrint titlePrint classicon-print-squared>/span> span enabledBychatPane.menu.showChatToHuman titleChat to Human classicon-chat-to-human-squared>/span> span enabledBychatPane.menu.showLeaveAMessage titleLeave a Message classicon-leave-message-squared>/span> span enabledBy titleEnd Chat classicon-end-chat-squared>/span> span enabledBy classicon-call-me-squared titleCall Me>/span> span enabledBy classicon-join-the-call-squared titleJoin the Call>/span> span enabledBy titleDownload classicon-download-squared>/span> span enabledBy titleMovie classicon-movie-squared>/span> span showIfwebsite.settings.enableScheduling:true enabledBychatPane.menu.scheduling.scheduleAppointment titleSchedule Appointment classicon-Schedule-Squared>/span> span enabledByvideoFeed.enabled titleVideo Feed classicon-video-feed-squared>/span> span titleBack to Initial Task classicon-back-squared enabledBychatPane.menu.backToInitialTask>/span> span titleDisable Avatars classicon-disable-avatars-squared enabledBychatPane.showAvatars>/span> span titleEnable Avatars classicon-enable-avatars-squared enabledBychatPane.showAvatars>/span> span titleAvatar Actions classicon-avatars-emoji-squared enabledBychatPane.menu.showAvatarAnimations>/span> /div> div classiconset idiconSetThinRounded styledisplay:none> span enabledBychatPane.showCloseButton titleClose classicon-close-thin-rounded>/span> span enabledBy titleMinimize titleMinimize classicon-minimize-thin-rounded>/span> span enabledBychatPane.useExpandIcon titleExpand classicon-expand-thin-rounded>/span> span enabledBy titleSend titleSend classicon-send-thin-rounded>/span> span enabledBychatPane.menu.showAttachments titleAttachment classicon-attachment-thin-rounded>/span> span enabledBychatPane.menu.showAttachments titleCamera classicon-camera-thin-rounded>/span> span enabledBy titleMenu classicon-menu-thin-rounded>/span> span enabledBychatPane.menu.showEmail titleEmail classicon-email-thin-rounded>/span> span enabledBychatPane.menu.showPrint titlePrint classicon-print-thin-rounded>/span> span enabledBychatPane.menu.showChatToHuman titleChat to Human classicon-chat-to-human-thin-rounded>/span> span enabledBychatPane.menu.showLeaveAMessage titleLeave a Message classicon-leave-message-thin-rounded>/span> span enabledBy titleEnd Chat classicon-end-chat-thin-rounded>/span> span enabledBy classicon-call-me-thin-rounded titleCall Me>/span> span enabledBy classicon-join-the-call-thin-rounded titleJoin the Call>/span> span enabledBy titleDownload classicon-download-thin-rounded>/span> span enabledBy titleMovie classicon-movie-thin-rounded>/span> span showIfwebsite.settings.enableScheduling:true enabledBychatPane.menu.scheduling.scheduleAppointment titleSchedule Appointment classicon-Schedule-Thin-Rounded>/span> span enabledByvideoFeed.enabled titleVideo Feed classicon-video-feed-thin-rounded>/span> span titleBack to Initial Task classicon-back-thin-rounded enabledBychatPane.menu.backToInitialTask>/span> span titleDisable Avatars classicon-disable-avatars-thin-rounded enabledBychatPane.showAvatars>/span> span titleEnable Avatars classicon-enable-avatars-rounded enabledBychatPane.showAvatars>/span> span titleAvatar Actions classicon-avatars-emoji-rounded enabledBychatPane.menu.showAvatarAnimations>/span> /div> div classiconset idiconSetThinSquared styledisplay:none> span enabledBychatPane.showCloseButton titleClose classicon-close-thin-squared>/span> span enabledBy titleMinimize titleMinimize classicon-minimize-thin-squared>/span> span enabledBychatPane.useExpandIcon titleExpand classicon-expand-thin-squared>/span> span enabledBy titleSend titleSend classicon-send-thin-squared>/span> span enabledBychatPane.menu.showAttachments titleAttachment classicon-attachment-thin-squared>/span> span enabledBychatPane.menu.showAttachments titleCamera classicon-camera-thin-squared>/span> span enabledBy titleMenu classicon-menu-thin-squared>/span> span enabledBychatPane.menu.showEmail titleEmail classicon-email-thin-squared>/span> span enabledBychatPane.menu.showPrint titlePrint classicon-print-thin-squared>/span> span enabledBychatPane.menu.showChatToHuman titleChat to Human classicon-chat-to-human-thin-squared>/span> span enabledBychatPane.menu.showLeaveAMessage titleLeave a Message classicon-leave-message-thin-squared>/span> span enabledBy titleEnd Chat classicon-end-chat-thin-squared>/span> span classicon-call-me-thin-squared titleCall Me>/span> span classicon-join-the-call-thin-squared titleJoin the Call>/span> span enabledBy titleDownload classicon-download-thin-squared>/span> span enabledBy titleMovie classicon-movie-thin-squared>/span> span showIfwebsite.settings.enableScheduling:true enabledBychatPane.menu.scheduling.scheduleAppointment titleSchedule Appointment classicon-Schedule-Thin-Squared>/span> span enabledByvideoFeed.enabled titleVideo Feed classicon-video-feed-thin-rounded>/span> span titleBack to Initial Task classicon-back-thin-squared enabledBychatPane.menu.backToInitialTask>/span> span titleDisable Avatars classicon-disable-avatars-thin-squared enabledBychatPane.showAvatars>/span> span titleEnable Avatars classicon-enable-avatars-thin-squared enabledBychatPane.showAvatars>/span> span titleAvatar Actions classicon-avatars-emoji-thin-squared enabledBychatPane.menu.showAvatarAnimations>/span> /div> hr /> !--div classinlineLabel>label>Minimise/label>input typecheckbox>/div>--> div classformRow> div classinlineLabel>input typecheckbox variablechatPane.showCloseButton toggleFieldsunchecked>#useCloseForMinimize>label>Close/label>/div> div iduseCloseForMinimize stylepadding-left: 60px; margin-top: -15px; margin-right: 20px;> div classinside-checkbox>input typecheckbox variablechatPane.useCloseForMinimize useCheckBox>span insidelabel>Use Close Icon for Minimize/span>/div> /div> div classinlineLabel>input typecheckbox variablechatPane.useExpandIcon>label>Expand/label>/div> /div> div classformRow> div classinlineLabel>input typecheckbox variablechatPane.menu.showEmail toggleFieldschecked>#disableEmailForMobile />label>Email Transcript/label>/div> div iddisableEmailForMobile stylepadding-left: 60px; margin-top: -15px; margin-right: 20px;> div classinside-checkbox>input typecheckbox variablechatPane.menu.disableEmailForMobile useCheckBox>span insidelabel>Disable Email for Mobile/span>/div> /div> div classinlineLabel>input typecheckbox checked variablechatPane.menu.showPrint toggleFieldschecked>#disablePrintForMobile />label>Print Transcript/label>/div> div iddisablePrintForMobile stylepadding-left: 60px; margin-top: -15px; margin-right: 20px;> div classinside-checkbox>input typecheckbox variablechatPane.menu.disablePrintForMobile useCheckBox>span insidelabel>Disable Print for Mobile/span>/div> /div> div classinlineLabel idchatThemeShowAttachments>input typecheckbox variablechatPane.menu.showAttachments />label>Attach File/label>/div> div classinlineLabel>input typecheckbox variablechatPane.menu.showChatToHuman />label>Chat to Human/label>/div> div classinlineLabel>input typecheckbox variablechatPane.menu.showLeaveAMessage />label>Leave a Message/label>/div> div showIfwebsite.settings.enableScheduling:true classinlineLabel>input typecheckbox variablechatPane.menu.scheduling.scheduleAppointment toggleFieldschecked>#forScheduling />label>Schedule Appointment/label>/div> div idforScheduling stylepadding-left: 60px;> div classaboveLabelInput>label>Operator/s/label>select multiple from/api/operator/getOperators valueid labelscreenname variablechatPane.menu.scheduling.operators search parseToint filterValsettings>enableScheduling filterchecktrue>/select>/div> div classaboveLabelInput>label>Team/s/label>select multiple fromwebsite.teams labelname valueid sortByname variablechatPane.menu.scheduling.teams search parseToint>/select>/div> /div> div showIfwebsite.flags.indexOf(virtualassistant_enabled)!-1:true classinlineLabel>input typecheckbox variablechatPane.menu.backToInitialTask />label>Back to Initial Task/label>/div> div showIfwebsite.settings.enable3dAvatars:true classinlineLabel>input typecheckbox checked variablechatPane.menu.showAvatarAnimations />label>Avatar Actions/label>/div> /div> hr /> table> tr> td> h3>Custom Icons/h3> /td> td styletext-align: right> div classaddButton idaddCustomIcon>Add/div> /td> /tr> /table> div idaddCustomIconPopup styledisplay: none;> div forchatPane.customIcons.close classaddCustomIconItem>Close/div> div forchatPane.customIcons.minimize classaddCustomIconItem>Minimise/div> div forchatPane.customIcons.expand classaddCustomIconItem>Expand/div> div forchatPane.customIcons.send classaddCustomIconItem>Send/div> div forchatPane.customIcons.attachment classaddCustomIconItem>Attachment/div> div forchatPane.customIcons.camera classaddCustomIconItem>Camera/div> div forchatPane.customIcons.menu classaddCustomIconItem>Menu/div> div forchatPane.customIcons.emailTranscript classaddCustomIconItem>Email Transcript/div> div forchatPane.customIcons.printTranscript classaddCustomIconItem>Print Transcript/div> div forchatPane.customIcons.joinTheCall classaddCustomIconItem>Join the Call/div> div forchatPane.customIcons.callMe classaddCustomIconItem>Call Me/div> div forchatPane.customIcons.talkToHuman classaddCustomIconItem>Chat to Human/div> div forchatPane.customIcons.menuEndChat classaddCustomIconItem>End Chat/div> div forchatPane.customIcons.menuLeaveAMessage classaddCustomIconItem>Leave a Message/div> div forchatPane.customIcons.download classaddCustomIconItem>Download/div> div forchatPane.customIcons.movie classaddCustomIconItem>Movie/div> div forchatPane.customIcons.video classaddCustomIconItem>Video/div> div forchatPane.customIcons.scheduleAppointment classaddCustomIconItem>Schedule Appointment/div> div forchatPane.customIcons.privacyOptOut classaddCustomIconItem>Privacy Opt-Out/div> div forchatPane.customIcons.videoFeed classaddCustomIconItem>Video Feed/div> div forchatPane.customIcons.backToInitialTask classaddCustomIconItem>Back to Initial Task/div> div forchatPane.customIcons.disableAvatars classaddCustomIconItem>Disable Avatars/div> div forchatPane.customIcons.enableAvatars classaddCustomIconItem>Enable Avatars/div> div forchatPane.customIcons.avatarsActions classaddCustomIconItem>Avatars Actions/div> /div> div classthemeIconsContainer> label>Minimize - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.minimize onchangechatTemplates.customIconImageChanged(this) altMinimize - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Close Chat - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.close onchangechatTemplates.customIconImageChanged(this) altClose Chat - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label classdarkLabel>Expand - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.expand onchangechatTemplates.customIconImageChanged(this) altExpand - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Menu - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.menu onchangechatTemplates.customIconImageChanged(this) altMenu - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Send - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.send onchangechatTemplates.customIconImageChanged(this) altSend - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Camera - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.camera onchangechatTemplates.customIconImageChanged(this) altCamera - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Attachment - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.attachment onchangechatTemplates.customIconImageChanged(this) altAttachment - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>End Chat - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.menuEndChat onchangechatTemplates.customIconImageChanged(this) altEnd Chat - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Menu Leave a Message - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.menuLeaveAMessage onchangechatTemplates.customIconImageChanged(this) altMenu Leave a Message - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Email Transcript - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.emailTranscript onchangechatTemplates.customIconImageChanged(this) altEmail Transcript - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Print Transcript - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.printTranscript onchangechatTemplates.customIconImageChanged(this) altPrint Transcript - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Attach File - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.attachFile onchangechatTemplates.customIconImageChanged(this) altAttach File - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Call Me - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.callMe onchangechatTemplates.customIconImageChanged(this) altCall Me - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Join the Call - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.joinTheCall onchangechatTemplates.customIconImageChanged(this) altJoin the Call - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Chat to Human - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.talkToHuman onchangechatTemplates.customIconImageChanged(this) altChat to Human - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Download - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.download onchangechatTemplates.customIconImageChanged(this) altDownload - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Movie - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.movie onchangechatTemplates.customIconImageChanged(this) altMovie - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Video - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.video onchangechatTemplates.customIconImageChanged(this) altVideo - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Schedule Appointment - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.scheduleAppointment onchangechatTemplates.customIconImageChanged(this) altSchedule Appointment - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Privacy Opt-out - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.privacyOptOut onchangechatTemplates.customIconImageChanged(this) altPrivacy Opt-out - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Video Feed - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.videoFeed onchangechatTemplates.customIconImageChanged(this) altVideo Feed - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Back to Initial Task - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.backToInitialTask onchangechatTemplates.customIconImageChanged(this) altBack to Initial Task - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Disable Avatars - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.disableAvatars onchangechatTemplates.customIconImageChanged(this) altDisable Avatars - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Enable Avatars - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.enableAvatars onchangechatTemplates.customIconImageChanged(this) altEnable Avatars - Custom Icon>/div> /div> /div> div classthemeIconsContainer> label>Avatars Actions - Custom Icon/label> div classcustomImageControl> div classfileSelectButtonHolder>input typeimage variablechatPane.customIcons.avatarsActions onchangechatTemplates.customIconImageChanged(this) altAvatars Actions - Custom Icon>/div> /div> /div> /div> div classsubForm idchatTemplateChatTabSettingsForm> !-- chat tab settings --> div classinlineLabel stylewidth: 260px;>input typecheckbox variablechatTab.hideChatTab toggleFieldschecked>.hideChatTabOptions />label>Hide Chat Tab/label>/div> div classinlineLabel>input typecheckbox variablechatTab.draggable />label>Draggable/label>/div>br /> div classaboveLabelInput hideChatTabOptions> label>Hide On Devices/label> select multiple variablechatTab.hideChatTabOnDevices>option value1 selected>Desktop/option>option value3 selected>Tablet/option>option value2 selected>Mobile/option>option value3 selected>Tv/Console/option>/select> /div>br /> div classinlineLabel hideChatTabOptions> input typecheckbox variablechatTab.showTabForActive idchatTemplates_showTabForActive />label>Dont hide Chat Tab for Active Chats/label> div classicon icon-Info titleIf the chat tab is hidden, it will show only for visitors with an active chat. This will provide a way for the visitor to get back to the chat pane after closing or changing pages. posright>/div> /div> div classinlineLabel hideChatTabOptions> input typecheckbox variablechatTab.showPaneForActive idchatTemplates_showPaneForActive />label>Dont hide Chat Pane for Active Chats/label> div classicon icon-Info titleIf the chat pane is hidden, it will show only for visitors with an active chat. This will provide a way for the visitor to get back to the chat pane after closing or changing pages. posright>/div> /div> br /> div classaboveLabelInput> label>Show Chat Pane Header as Tab/label> select multiple variablechatTab.showChatPaneHeaderAsChatTab>option valuedesktop>Desktop/option>option valuedesktop_active>Desktop Active/option>option valuedesktop_offline>Desktop Offline/option>option valuemobile>Mobile/option>option valuemobile_active>Mobile Active/option>option valuemobile_offline>Mobile Offline/option>/select> /div> div classaboveLabelInput left> label>Show close button on tab/label> select multiple variablechatTab.showCloseOnTab>option valuedesktop>Desktop/option>option valuedesktop_active>Desktop Active/option>option valuedesktop_offline>Desktop Offline/option>option valuemobile>Mobile/option>option valuemobile_active>Mobile Active/option>option valuemobile_offline>Mobile Offline/option>/select>br /> /div> br /> hr /> input typecheckbox variablechatTab.autohideTabs toggleFieldschecked>#chatThemesAutohideOptions />label>Autohide/label>br /> !-- label>Hide on devices/label>br />select multiple variablechatTab.hideOnDevices>option>Desktop/option>option>Tablet/option>option>Mobile/option>/select>br /> --> div idchatThemesAutohideOptions stylepadding: 6px> div classinlineLabel pxSettings stylewidth: 240px>label stylewidth: auto;>Show/label>input unitspx typenumber variablechatTab.autoHideAmount placeholder20 />/div> div classinputBlock left> div classinside-checkbox stylemargin-top:0px;>input typecheckbox useCheckBox variablechatTab.autoHideTabOnLoad />span insidelabel>Autohide on Page Load/span>/div> div classinside-checkbox>input typecheckbox useCheckBox variablechatTab.autohideOnMobile />span insidelabel>Autohide on Mobile/span>/div> /div> /div> div classaboveLabelInput showIfwebsite.settings.enable3dAvatars:true> label>Show Avatar As Chat Tab/label> select multiple variablechatTab.useAvatar>option valuedesktop>Desktop/option>option valuedesktop_active>Desktop Active/option>option valuedesktop_offline>Desktop Offline/option>option valuemobile>Mobile/option>option valuemobile_active>Mobile Active/option>option valuemobile_offline>Mobile Offline/option>/select> div classinsideButton idrefreshAvatarTabButton titleRefresh Avatar>span classicon-refresh>/span>/div> div styledisplay: none;> input variablechatTab.avatarChatTab stylewidth: 240px disabled/> /div> /div> /div> div classsubForm idchatTemplateChatTabPositionForm> div templatechatTemplateChatTabPositionTemplate multilanguage>/div> /div> div classsubForm idchatTemplateChatTabStylingForm> div templatechatTemplateChatTabStylingTemplate multilanguage>/div> /div> div classsubForm idchatTemplateOfflineForm> !-- offline form settings --> div classinlineLabel>input typecheckbox variableoffline.enabled toggleFieldschecked>.divHideOfflineTab toggleFieldResettrue />label>Enable Offline Chat/Message/label>/div> label classsubInlineLabel>Note: Enabling this feature will allow visitors on your site to see the Offline Chat Tab/label> div classinlineLabel divHideOfflineTab>input typecheckbox variableoffline.hideTab toggleFieldschecked>#divHideOnDevices />label>Hide Offline Chat Tab/label>/div> div iddivHideOnDevices classaboveLabelInput subInlineLabel> label>Hide on Devices/label> select multiple variableoffline.hideOnDevices>option value1>Desktop/option>option value3>Tablet/option>option value2>Mobile/option>option value3>Tv/Console/option>/select> /div> hr /> div classaboveLabelInput> label>Offline Chat Option/label> select variableoffline.method toggleFieldsform>#offlineFields,form|message>.offlineTitleMessage,form>.offlineSubmittedMessage,workflow>#selectWorkflow>option valueform>Form/option>option valueworkflow showIfinside.virtualAssistantEnabled()||(chatTemplates.initSettings && chatTemplates.initSettings.offline.methodworkflow):true>Task/option>option valuemessage>Message Only/option>/select> /div> div classaboveLabelInput left idselectWorkflow> label>Offline Task/label> select variableoffline.workflow search frominsideWorkFlows.workflows labelname sortByname valueworkflowId>/select> /div> div idofflineFields> h3>Offline Form Fields/h3> div classinputBlock> div classinside-checkbox>input typecheckbox useCheckBox variableoffline.showNameField />span insidelabel>Name/span>/div> div classinside-checkbox>input typecheckbox useCheckBox variableoffline.showPhoneField />span insidelabel>Phone Number/span>/div> div classinside-checkbox>input typecheckbox useCheckBox variableoffline.showEmailField />span insidelabel>Email Address/span>/div> div idofflineSubjectField classinside-checkbox>input typecheckbox useCheckBox variableoffline.showSubjectField />span insidelabel>Subject/span>/div> /div> div idofflineSubjectFieldTypeHolder styledisplay: inline-block; showIfchatTemplates.initSettings && chatTemplates.initSettings.offline.showSubjectField> div classaboveLabelInput> label>Subject Field Type/label> select idofflineSubjectFieldType variableoffline.subjectFieldType placeholderPlease Select labelSubject Field Type> option valueTextField> Text Field/option> option valueTextArea> Text Area/option> option valueSelect> Select/option> /select> /div> /div> div idsubjectFieldTypeSelect showIfchatTemplates.initSettings && chatTemplates.initSettings.offline.subjectFieldType Select && chatTemplates.initSettings.offline.showSubjectField> div iddvFields styledisplay:none;> table classtblField> tbody> tr iddvOptions> td colspan2> div classaddButton addOption>Option/div> /tr> /tbody> /table> /div> /div> hr /> div idcustomFields> div classmenuTitle> label>Custom Fields/label> /div> div idsubHeading> div idaddCustomFieldLabel> span idaddCustomFieldTooltip classtip auto titleField name should not contain any spaces>?/span> span insidelabel>Add More Fields/span> /div> div idaddCustomFieldButton> div idbtnAddCustomField classaddButton>Field/div> /div> /div> div idofflineFormCustomFields>/div> /div> hr /> div classformRow offlineEmailOptions> div classinlineLabel>input typecheckbox variableoffline.enableEmail toggleFieldschecked>#offlineEmail />label>Enable Email/label>/div> div classaboveLabelInput subInlineLabel idofflineEmail>label>Recipients Email/label>input typetext variableoffline.offlineMessageRecipient />/div> div classinlineLabel showIfwebsite.settings.frontend.salesforceEnable:true>input typecheckbox variableoffline.createCaseInSalesforce />label>Create Case in Salesforce/label>/div> div classinlineLabel showIfwebsite.settings.frontend.zendeskEnable:true>input typecheckbox variableoffline.createTicketInZendesk />label>Create Ticket in Zendesk/label>/div> div classinlineLabel showIfwebsite.settings.frontend.ticketsEnable:true>input typecheckbox variableoffline.createTicketInEM toggleFieldschecked>#emailAccount />label>Create Ticket in Email Management/label>/div> div classaboveLabelInput subInlineLabel idemailAccount> label>Email Account/label> select variableoffline.emailAccount placeholderPlease select selected disabledPlaceholderThere are no email accounts fromemailAccounts labelDisplayName sortByDisplayName valueEmailAddress>/select> /div> /div> /div> /div> div classsubForm idchatTemplateOfflineMessagesForm> div templatechatTemplateOfflineMessagesFormTemplate multilanguage>/div> /div> div classsubForm idchatTemplateGeneralStylingForm> h3 classhint-heading>Theme/h3>div classicon icon-Info titleApplies theme to chat pane posright>/div>br /> div classinlineLabel colorSettings>label>Brand/label>input idtemplateBrandColor typecolorPicker customhandled value#1bb9da variablegeneralStyles.brandColor />/div> div classinlineLabel colorSettings left>label>Primary Text/label>input idtemplatePrimaryTextColor typecolorPicker customhandled value#333333 variablegeneralStyles.primaryTextColor />/div> div classinlineLabel colorSettings>label>Secondary Text/label>input idtemplateSecondaryTextColor typecolorPicker customhandled value#ffffff variablegeneralStyles.secondaryTextColor />/div> hr /> h3 classhint-heading>Input Fields/h3>div classicon icon-Info titleApplies to all form field input fields posright>/div>br /> !-- div classinputBlock>label>Input Height/label>input variablegeneralStyles.inputHeight />/div> --> div classinlineLabel pxSettings>label>Horizontal Padding/label>input unitspx value16 typetext variablegeneralStyles.inputPaddingHorizontal />/div> div classinlineLabel pxSettings left>label>Vertical Padding/label>input unitspx value10 typetext variablegeneralStyles.inputPaddingVertical />/div> div classinlineLabel pxSettings>label>Corner Radiusdiv classicon icon-Info titleThe radius of the rounded border corners (20 px max) posright>/div>/label>input typenumber unitspx value10 max20 min0 variablegeneralStyles.inputCornerRadius />/div> div classinlineLabel colorSettings left>label>span insidelabel>Background/span>div classicon icon-Info titleSets the background color of the input fields. posright>/div>/label>input allowEmpty typecolorPicker customhandled variablegeneralStyles.inputBackground />/div> !-- div classinputBlock>label>Textarea Height/label>input variablegeneralStyles.textareaHeight />/div> --> hr /> h3>Buttons/h3> div classinlineLabel pxSettings>label>Horizontal Padding/label>input typenumber unitspx value14 variablegeneralStyles.buttonPaddingHorizontal />/div> div classinlineLabel pxSettings left>label>Vertical Padding/label>input typenumber unitspx value5 variablegeneralStyles.buttonPaddingVertical />/div> div classinlineLabel pxSettings unitspx>label>Corner Radiusdiv classicon icon-Info titleThe radius of the rounded border corners (20 px max). posright>/div>/label>input typenumber unitspx value15 max20 min0 variablegeneralStyles.buttonCornerRadius />/div> hr /> h3>Form Validation Borders/h3> div classinlineLabel colorSettings>label>Form Field/label>input typecolorPicker customhandled variablegeneralStyles.formBorderColor allowEmpty />/div> div classinlineLabel colorSettings left>label>Error/label>input typecolorPicker customhandled value#FF0E3E variablegeneralStyles.formErrorColor allowEmpty />/div> div classinlineLabel colorSettings>label>Success/label>input typecolorPicker customhandled variablegeneralStyles.formSuccessColor allowEmpty />/div> /div> div classsubForm idchatTemplateOfflineStylingForm> div classinlineLabel>input typecheckbox variableoffline.useCustomOfflineHeader toggleFieldschecked>#chatTheme_customOfflineHeader />label>Custom Offline Header/label>/div> div idchatTheme_customOfflineHeader> hr /> h3>Heading/h3> div classaboveLabelInput>label>Heading Style/label>select toggleFieldsimage>#chatThemeOfflineLogo,none>#chatThemeOfflineHeaderAlignment>hidden variableoffline.header.style>option valuetext>Text/option>option valueimage>Image/option>option valuenone>None/option>/select>/div> div classaboveLabelInput left idchatThemeOfflineHeaderAlignment>label>Alignment/label>select variableoffline.header.alignment>option valuecenter>Centered/option>option valueleft>Left/option>/select>/div> div idchatThemeOfflineLogo> div classinlineLabel pxSettings>label>Logo Width/label>input typenumber unitspx variableoffline.logoWidth />/div> div classinlineLabel pxSettings left>label>Logo Height/label>input typenumber unitspx variableoffline.logoHeight />/div> /div> hr /> h3>Background Image/h3> div classcustomImageControl> label classdarkLabel>Background Image/label> div classfileSelectButtonHolder>input typeimage variableoffline.header.backgroundImage>/div> /div> hr /> h3>Header Colors/h3> div classinlineLabel colorSettings inheritFrombrand>label>Header Color/label>input typecolorPicker customhandled variableoffline.headerBg allowEmpty />/div> div classinlineLabel colorSettings left inheritFromsecondaryText>label>Header Icons/label>input typecolorPicker customhandled variableoffline.headerIconColor allowEmpty />/div> /div> /div> div classsubForm idchatTemplateNotificationsSettingsForm> div stylepadding-top: 2px;> input typecheckbox variablechatPane.notifications.enabled checked toggleFieldschecked>.enabledNotificationOnMobile,checked>#showChatNotifNumbersOnly>hidden>label>Use Message Notifications/label>br /> /div> div stylepadding-top: 2px; idshowChatNotifNumbersOnly> input typecheckbox variablechatPane.notifications.showNumberOnly>label>Show Number Notification Only/label>br /> /div> div classenabledNotificationOnMobile stylemargin-bottom:4px;> div classaboveLabelInput enabledNotificationOnMobile>label>Show Notification on/label> select multiple variablechatPane.notifications.enabledOn> option selected value1>Desktop/option> option value3>Tablet/option> option value2>Mobile/option> /select> /div> /div> div classaboveLabelInput>label>Notification Title/label>select variablechatPane.notifications.title toggleFieldscustom>#chatThemeNotificationCustomTitle>option valueoperatorName>Operator/Bot Name/option>option valuecustom>Custom/option>option valuenone>None/option>/select>/div> div classaboveLabelInput stylemargin-left:29px idchatThemeNotificationCustomTitle>label>Custom Title/label>input typetext variablechatPane.notifications.customTitle>/div> /div> div classsubForm idchatTemplateNotificationsStylingForm> div idnotifStyle classaboveLabelInput stylemargin-bottom:8px; display: block;>label>Notification Style/label> select variablechatPane.notifications.style toggleFields2>#notifNone>disabled,3>#notifImageSetting>hidden,3>#notifMaxHeight,3>#notifHeight>hidden> option classstaticNotifStyle value1>Style 1/option> option classstaticNotifStyle value2>Style 2/option> option value3>Style 3 (Dynamic Height)/option> /select> /div> div classinlineLabel pxSettings>label>Width/label>input typenumber value375 variablechatPane.notifications.width unitspx>/div> div classinlineLabel pxSettings left idnotifHeight>label>Height/label>input typenumber min40 max180 value96 variablechatPane.notifications.height unitspx>/div> div classinlineLabel pxSettings left idnotifMaxHeight>label>Max Height/label>input typenumber min10 max100 value50 variablechatPane.notifications.maxHeight units%>/div> div classinlineLabel pxSettings>label>Text Padding/label>input typenumber value16 variablechatPane.notifications.textPadding unitspx>/div> div classinlineLabel pxSettings left>label>Corner Radius/label>input typenumber value10 unitspx variablechatPane.notifications.radius>/div> div classinlineLabel resetToggleMarginLeft stylewidth:249px;>input typecheckbox checked variablechatPane.notifications.shadow>label>Shadow on Notifications/label>/div> div classinlineLabel resetToggleMarginLeft left>input typecheckbox checked variablechatPane.notifications.showUnread>label>Show Unread Message Count/label>/div> div classinlineLabel resetToggleMarginLeft styledisplay: block;>input typecheckbox variablechatPane.notifications.showChatTab toggleFieldschecked>#notifTailStyle>label>Show Chat Tab/label>/div> div classaboveLabelInput stylemargin-top:8px; display: block; idnotifTailStyle>label>Notification Tail/label> select variablechatPane.notifications.tail> option value1>No Tail/option> option value2>Right/option> option value3>Left/option> option value4>Bottom/option> option value5>Top/option> /select> /div> div classinlineLabel resetToggleMarginLeft styledisplay: block;>input idenableNotificationVA typecheckbox variablechatPane.notifications.enableForVA>label>Enable Notification for Virtual Assistant/label>/div> hr /> h3>Message Count/h3> div classinlineLabel colorSettings>label>Background/label>input typecolorPicker customhandled value#ff0e3e variablechatPane.notifications.numberBgColor>/div> div classinlineLabel colorSettings left inheritFromprimaryText>label>Text/label>input typecolorPicker customhandled variablechatPane.notifications.numberColor value#ffffff allowEmpty>/div> hr /> div idnotifImageSetting> div classaboveLabelInput stylemargin-bottom:8px;>label>Notification Image/label>select variablechatPane.notifications.image toggleFieldscustom>#chatThemeNotificationCustomImage>option valueoperator>Operator/Bot Image/option>option valuecustom>Custom/option>option idnotifNone valuenone>None/option>/select>/div> div classaboveLabelInput left stylemargin-bottom:8px; idchatThemeNotificationCustomImage>label>/label>input typeimage variablechatPane.notifications.customImage>/div>br /> div classinlineLabel pxSettings unitspx>label>Max Width/label>input typenumber unitspx variablechatPane.notifications.imageWidth>/div> div classinlineLabel pxSettings left unitspx>label>Max Height/label>input typenumber unitspx variablechatPane.notifications.imageHeight>/div> div classinlineLabel pxSettings unitspx>label>Top Padding/label>input typenumber unitspx variablechatPane.notifications.topPadding>/div> div classinlineLabel pxSettings left unitspx>label>Bottom Padding/label>input typenumber unitspx min0 max80 min0 variablechatPane.notifications.bottomPadding>/div> div classinlineLabel pxSettings unitspx>label>Left Padding/label>input typenumber unitspx variablechatPane.notifications.leftPadding>/div> div classinlineLabel pxSettings left unitspx>label>Right Padding/label>input typenumber unitspx variablechatPane.notifications.rightPadding>/div> /div> /div> div classsubForm idchatTemplateStylingForm> !-- Color styling --> h3>Chat Pane/h3> div classinlineLabel colorSettings>label>span insidelabel>Background/span>div classicon icon-Info titleSets the background color of the chat pane. posright>/div>/label>input value#F0F0F0 typecolorPicker customhandled variablechatPane.background />/div> div classinlineLabel colorSettings left>label>span insidelabel>Border/span>div classicon icon-Info titleSets the border color of the chat pane. posright>/div>/label>input typecolorPicker customhandled variablechatPane.border allowEmpty />/div> div classinlineLabel pxSettings>label>span insidelabel>Fixed Width/span>div classicon icon-Info titleDesktop Only: Sets the width of the chat pane (330 px min) posright>/div>/label>input typenumber min330 unitspx variablechatPane.width />/div> div classinlineLabel pxSettings left>label>span insidelabel>Fixed Height/span>div classicon icon-Info titleDesktop Only: Sets the height of the chat pane (420 px min) posright>/div>/label>input typenumber min420 unitspx variablechatPane.height />/div> div classinlineLabel pxSettings>label>span insidelabel>Side Offset/span>div classicon icon-Info titleDesktop Only: Set distance between chat pane and left/right side of browser. posright>/div>/label>input typenumber unitspx variablechatPane.sideOffset />/div> div classinlineLabel pxSettings left>label>span insidelabel>Vertical Offset/span>div classicon icon-Info titleDesktop Only: Set distance between chat pane and bottom/top of the browser. posright>/div>/label>input typenumber unitspx variablechatPane.verticalOffset />/div> div classinlineLabel pxSettings>label>span insidelabel>Corner Radius/span>div classicon icon-Info titleThe radius of the rounded border corners (20 px max). posright>/div>/label>input typenumber max20 min0 unitspx variablechatPane.borderRadius />/div> div classinlineLabel stylemargin-left: 10px;>input typecheckbox checked variablechatPane.shadow />label classswitch-label>Shadow on Chat Pane/label>/div> hr /> h3>Header/h3> div classinlineLabel colorSettings>label>span insidelabel>Icons/span>div classicon icon-Info titleSets the color of the header icons. posright>/div>/label>input typecolorPicker customhandled variablechatPane.headerIconColor allowEmpty />/div> div classinlineLabel colorSettings left>label>span insidelabel>Divider Line/span>div classicon icon-Info titleSets 1 pixel colored line under the header posright>/div>/label>input typecolorPicker customhandled variablechatPane.headerBorder allowEmpty />/div> div classinlineLabel pxSettings stylemargin-top: 16px;>label>span insidelabel>Fixed Height/span>div classicon icon-Info titleSets the height of the chat pane header. posright>/div>/label>input typenumber unitspx variablechatPane.headerHeight />/div> br /> div classaboveLabelInput>label>Heading Style/label>select toggleFieldsimage>#chatThemeLogo,none>#chatThemeHeaderAlignment>hidden variablechatPane.header.style>option valuetext>Text/option>option valueimage>Image/option>option valuenone>None/option>/select>/div> div classaboveLabelInput left idchatThemeHeaderAlignment>label>Alignment/label>select variablechatPane.header.alignment>option valuecenter>Centered/option>option valueleft>Left/option>/select>/div> div idchatThemeLogo> div classinlineLabel pxSettings>label>Logo Width/label>input typenumber unitspx variablechatPane.logoWidth />/div> div classinlineLabel pxSettings left>label>Logo Height/label>input typenumber unitspx variablechatPane.logoHeight />/div> /div> br /> div classinputFullBlock stylemargin-top:16px;> div classcustomImageControl> label classdarkLabel>Background Imagediv classicon icon-Info titleSets the background image of the chat pane header. posright>/div>/label> div classfileSelectButtonHolder>input typeimage variablechatPane.header.backgroundImage>/div> /div> /div> div classinlineLabel cellBlock>input typecheckbox variablechatPane.header.shadow />label classswitch-label>Shadow on Header/label>/div> div classinlineLabel cellBlock left>input typecheckbox variablechatPane.header.inverse />label classswitch-label>Inverse Colors/label>/div> div classchatPaneBannerSettings> hr /> h3>Banner/h3> div classchatThemeImageHolder> div classinputBlock> div classcustomImageControl> label classdarkLabel>Online Banner - Desktop/label> div classfileSelectButtonHolder>input typeimage variablechatPane.banner.online>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Online Banner - Mobile/label> div classfileSelectButtonHolder>input typeimage variablechatPane.banner.onlineMobile>/div> /div> /div> div classinputBlock> div classcustomImageControl> label classdarkLabel>Offline Banner - Desktop/label> div classfileSelectButtonHolder>input typeimage variablechatPane.banner.offline>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Offline Banner - Mobile/label> div classfileSelectButtonHolder>input typeimage variablechatPane.banner.offlineMobile>/div> /div> /div> /div> /div> hr /> h3>Footer/h3> div classinlineLabel colorSettings>label>span insidelabel>Icons/span>div classicon icon-Info titleSets color of icons in menu. posright>/div>/label>input typecolorPicker customhandled variablechatPane.menu.footerIconColor allowEmpty />/div> div classinlineLabel colorSettings left>label>span insidelabel>Icons (Hover)/span>div classicon icon-Info titleSets hover color of icons in menu. posright>/div>/label>input typecolorPicker customhandled variablechatPane.menu.hoverFooterIconColor allowEmpty />/div> div classinlineLabel colorSettings>label>span insidelabel>Divider Line/span>div classicon icon-Info titleSets 1 pixel colored line above the footer posright>/div>/label>input typecolorPicker customhandled variablechatPane.footerBorder allowEmpty />/div> div classinlineLabel left>input typecheckbox variablegeneralStyles.hideInputBorder />label classswitch-label>Hide Input Field Border/label>/div> div classinlineLabel cellBlock>input typecheckbox variablechatPane.footerShadow checked />label classswitch-label>Shadow on Footer/label>/div> hr /> h3>Message Bubbles (Operator and Visitor)/h3> div classinlineLabel pxSettings>label>span insidelabel>Padding/span>div classicon icon-Info titleSets the space between its message and message bubble. posright>/div>/label>input typenumber placeholder16 unitspx variablechatPane.messages.padding />/div> div classinlineLabel pxSettings left>label>span insidelabel>Corner Radius/span>div classicon icon-Info titleThe radius of the rounded border corners (25px max) posright>/div>/label>input typenumber unitspx max25 min0 variablechatPane.messages.radius />/div> div classaboveLabelInput>label>Stylized Tail/label>select variablechatPane.messages.stylizedTail>option valuenone>None/option>option valuetop>Top/option>option valuebottom>Bottom/option>/select>/div> hr /> h3>Operator Message Bubbles/h3> div classinlineLabel colorSettings>label>Background/label>input typecolorPicker customhandled variablechatPane.messages.operatorBackground allowEmpty />/div> div classinlineLabel colorSettings left>label>span insidelabel>Border/span>div classicon icon-Info titleSets colors of the operator message bubble border. posright>/div>/label>input typecolorPicker customhandled variablechatPane.messages.operatorBorder allowEmpty />/div> div classinlineLabel colorSettings>label>span insidelabel>Title/span>div classicon icon-Info titleSets color of the operator name/title. posright>/div>/label>input typecolorPicker customhandled opacity variablechatPane.messages.operatorTitleColor allowEmpty />/div> div classinlineLabel colorSettings left>label>span insidelabel>Text/span>div classicon icon-Info titleSets color of the operator messages. posright>/div>/label>input typecolorPicker customhandled opacity variablechatPane.messages.operatorTextColor allowEmpty />/div> br /> div classinputBlock> div classcustomImageControl> label classdarkLabel>Default Operatordiv classicon icon-Info titleThe operator image to use if the operator does not have one. Recommended image size is 64 x 64 pixels. posright>/div>/label> div classfileSelectButtonHolder>input typeimage variablechatPane.defaultOperatorImage>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Global Operatordiv classicon icon-Info titleOverride all account settings to use this as their operator image. Recommended image size is 64 x 64 pixels. posright>/div>/label> div classfileSelectButtonHolder>input typeimage variablechatPane.globalOperatorImage>/div> /div> /div> div classinlineLabel>input typecheckbox variablechatPane.messages.shadow />label>Shadow on Message Bubbles/label>/div> hr /> h3>Visitor Message Bubbles/h3> div classinlineLabel colorSettings>label>Background/label>input typecolorPicker customhandled variablechatPane.messages.visitorBackground allowEmpty />/div> div classinlineLabel colorSettings left>label>span insidelabel>Border/span>div classicon icon-Info titleSets colors of the visitor message bubble border. posright>/div>/label>input typecolorPicker customhandled variablechatPane.messages.visitorBorder allowEmpty />/div> div classinlineLabel colorSettings>label>span insidelabel>Text/span>div classicon icon-Info titleSets color of the visitor messages. posright>/div>/label>input typecolorPicker customhandled opacity variablechatPane.messages.visitorTextColor allowEmpty />/div> div classinlineLabel left>input typecheckbox variablechatPane.messages.visitorShadow />label>Shadow on Message Bubbles/label>/div> hr /> h3>Menu/h3> !--div classaboveLabelInput>label>Chat Pane Overlay/label>select variablechatPane.menu.overlayColor>option valuedark>Dark/option>option valuelight>Light/option>/select>/div> --> div classinlineLabel colorSettings>label>span insidelabel>Icons/span>div classicon icon-Info titleSets color of icons in menu. posright>/div>/label>input typecolorPicker customhandled variablechatPane.menu.iconColor value#666666 />/div> div classinlineLabel colorSettings left inheritFrombrand>label>span insidelabel>Icons (Hover)/span>div classicon icon-Info titleSets hover color of icons in menu. posright>/div>/label>input typecolorPicker customhandled variablechatPane.menu.hoverIconColor allowEmpty value#1bb9da/>/div> div classinlineLabel colorSettings>label>span insidelabel>Text/span>div classicon icon-Info titleSets color of menu label text. posright>/div>/label>input typecolorPicker customhandled variablechatPane.menu.textColor value#666666 />/div> div classinlineLabel pxSettings left>label>span insidelabel>Corner Radius/span>div classicon icon-Info titleSets corner radius of menu icons posright>/div>/label>input typenumber unitspx placeholder18 variablechatPane.menu.cornerRadius />/div> hr /> h3>Top Notifications/h3> div classinlineLabel colorSettings>label>Background/label>input typecolorPicker customhandled value#666666 variablechatPane.notifications.background />/div> div classinlineLabel colorSettings left>label>Text/label>input typecolorPicker customhandled value#ffffff variablechatPane.notifications.text />/div> div classinlineLabel colorSettings>label>Button Background/label>input typecolorPicker customhandled value#ffffff variablechatPane.notifications.buttonBackground />/div> div classinlineLabel colorSettings left>label>Button Text/label>input typecolorPicker customhandled value#666666 variablechatPane.notifications.buttonText />/div> hr /> h3>Inline System Messages/h3> div classaboveLabelInput>label>Style/label>select variablechatPane.messages.systemMessageStyle>option valuemessage>Default/option>option valueheading selected>Text Heading/option>/select>/div> hr /> h3>Unread Message Indicator/h3> div classinlineLabel colorSettings inheritFrombrand>label>Background/label>input typecolorPicker customhandled variablechatPane.messages.unreadMessageIndicatorBg allowEmpty value#1bb9da/>/div> hr /> /div> div classsubForm idchatTemplateGeneralMessagesForm> div templatechatTemplateGeneralMessagesFormTemplate multilanguage>/div> /div> div classsubForm idchatTemplateMessagesForm> div templatechatTemplateMessagesFormTemplate multilanguage>/div> /div> div classsubForm idchatTemplateFontsForm> h3 classhint-heading>Default Font/h3>div classicon icon-Info titleChanges default font-family for the theme. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.default.family>option value>Nunito Sans (Default)/option>/select>/div> hr /> h3 classhint-heading>Chat Pane Header/h3>div classicon icon-Info titleSet font style for text in the header. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.header.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.header.weight>option value300>Light/option>option value500 selected>Regular/option>option value700 selected>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.header.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Size/label>input typetext variablechatPane.fonts.header.size placeholder20>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em)>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.header.letterSpacing>/div> hr /> h3 classhint-heading>Messages, Input Fields and Buttons/h3>div classicon icon-Info titleSets font style for messages, form fields and buttons. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.messages.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.messages.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Font Size/label>input typetext variablechatPane.fonts.messages.size placeholder16>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em)>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.messages.letterSpacing>/div> hr /> h3 classhint-heading>Title/h3>div classicon icon-Info titleSets font style for title/operator name in the operator message bubbles. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.title.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.title.weight>option value300>Light/option>option value500>Regular/option>option value700 selected>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.title.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Size/label>input typetext variablechatPane.fonts.title.size placeholder14>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em)>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.title.letterSpacing>/div> hr /> h3 classhint-heading>Timestamps/h3>div classicon icon-Info titleSets font style on timestamps and small text / captions. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.small.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.small.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.small.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Size/label>input typetext variablechatPane.fonts.small.size placeholder0.875em>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em)>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.small.letterSpacing>/div> hr /> h3 classhint-heading>Text Headings/h3>div classicon icon-Info titleSets font style of text headings. Can also be for system messages if style is selected. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.heading.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.heading.weight>option value300>Light/option>option value500 selected>Regular/option>option value700 selected>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.heading.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Size/label>input typetext variablechatPane.fonts.heading.size placeholder18>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em) posbottom>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.heading.letterSpacing>/div> hr /> h3 classhint-heading>Menu Labels/h3>div classicon icon-Info titleSets font style of labels of menu options. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.menu.family>option value>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.menu.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.menu.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Size/label>input typetext variablechatPane.fonts.menu.size placeholder12>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em) posbottom>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.menu.letterSpacing>/div> hr /> h3 classhint-heading>Placeholder Text/h3>div classicon icon-Info titleSets font style of placeholder text in input fields. posright>/div>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.placeholder.family defaultIndex0>option value selected>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.placeholder.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.placeholder.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Style/label>select typetext variablechatPane.fonts.placeholder.fontStyle>option valuenone>None/option>option valueitalic>Italic/option>/select>/div> div classaboveLabelInput>label>Font Size/label>input typetext variablechatPane.fonts.placeholder.size placeholder12>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em) posbottom>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.placeholder.letterSpacing>/div> div classaboveLabelInput>label>Color/label>input typecolorPicker value#cccccc variablechatPane.fonts.placeholder.color>/div> hr /> h3 classhint-heading stylefont-size: 18px;>Picklist/Boolean Step Options/h3>div classicon icon-Info titleSets font style of the text in Picklist/Boolean step options. posright>/div>br /> h3 classhint-heading>Option Text /h3>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.optionText.family defaultIndex0>option value selected>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.optionText.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.optionText.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Style/label>select typetext variablechatPane.fonts.optionText.fontStyle>option valuenone>None/option>option valueitalic>Italic/option>/select>/div> div classaboveLabelInput>label>Font Size/label>input typetext variablechatPane.fonts.optionText.size placeholder16>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em) posbottom>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.optionText.letterSpacing>/div> hr /> h3 classhint-heading>Option Sub-Text /h3>br /> div classaboveLabelInput>label>Font Family/label>select fromfontDefaults labelname variablechatPane.fonts.optionSubText.family defaultIndex0>option value selected>Default/option>/select>/div> div classaboveLabelInput left>label>Font Weight/label>select variablechatPane.fonts.optionSubText.weight>option value300>Light/option>option value500 selected>Regular/option>option value700>Bold/option>option value900>Black/option>/select>/div> div classaboveLabelInput>label>Text Transform/label>select typetext variablechatPane.fonts.optionSubText.transform>option valuenone>None/option>option valuecapitalize>Capitalize/option>option valueuppercase>Uppercase/option>option valuelowercase>Lowercase/option>/select>/div> div classaboveLabelInput left>label>Font Style/label>select typetext variablechatPane.fonts.optionSubText.fontStyle>option valuenone>None/option>option valueitalic>Italic/option>/select>/div> div classaboveLabelInput>label>Font Size/label>input typetext variablechatPane.fonts.optionSubText.size placeholder12>div classicon icon-Info titlePixels by default, can change if typed (ex. 2em) posbottom>/div>/div> div classaboveLabelInput>label>Letter Spacing/label>input typetext typenumber unitspx variablechatPane.fonts.optionSubText.letterSpacing>/div> /div> /div> /td> td idchatTemplatePreviewCell stylevertical-align: top; padding-left: 20px; padding-bottom: 20px; overflow: hidden> div classloadingIcon>/div> div idchatTabHolderPreview styleposition:relative; min-width: 150px;>/div> div idchatTemplatePreviewHolder classmediumscroll>/div> div idtabFilterContainerBox> h3>Desktop Preview/h3> div classinlineLabel>input typeradio valuedesktop-online nametfcb1 checked />label>Online/label>/div> div classinlineLabel>input typeradio valuedesktop-active nametfcb1 />label>Active/label>/div> div classinlineLabel>input typeradio valuedesktop-offline nametfcb1 />label>Offline/label>/div> h3>Mobile Preview/h3> div classinlineLabel>input typeradio valuemobile-online nametfcb1 />label>Online/label>/div> div classinlineLabel>input typeradio valuemobile-active nametfcb1 />label>Active/label>/div> div classinlineLabel>input typeradio valuemobile-offline nametfcb1 />label>Offline/label>/div> /div> /td> /tr> /table> /template> template idchatTemplateGeneralMessagesFormTemplate> div classinputFullBlock styledisplay: none>label>Operator Default Name/label>input placeholderOperator multilanguage variablechatPane.operatorDescription />/div> !--hr /> --> br> div classinputFullBlock> h3>Be Right Back/h3> div>input typecheckbox variablegeneral.enableBrbMessage />label classswitch-label>Enable Automatic Be Right Back Messages/label>/div> table> tr>td>label>Be Right Back Message 1/label>textarea variablegeneral.brbMessage0.message multilanguage>/textarea>/td>td>label classcenterlabel>Minutes/label>input typenumber variablegeneral.brbMessage0.mins min1>/td>/tr> tr>td>label>Be Right Back Message 2/label>textarea variablegeneral.brbMessage1.message multilanguage>/textarea>/td>td>label classcenterlabel>Minutes/label>input typenumber variablegeneral.brbMessage1.mins min1>/td>/tr> tr>td>label>Be Right Back Message 3/label>textarea variablegeneral.brbMessage2.message multilanguage>/textarea>/td>td>label classcenterlabel>Minutes/label>input typenumber variablegeneral.brbMessage2.mins min1>/td>/tr> /table> /div> hr /> div classinputFullBlock> h3>Visitor Chat Expiry/h3> div>input typecheckbox variablegeneral.visitorChatExpiry.enabled />label classswitch-label>Enable Visitor Chat Expiry/label>/div> table> tr>td>label>Warning Message/label>textarea variablegeneral.visitorChatExpiry.warningMessage multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.visitorChatExpiry.warning min1>/td>/tr> tr>td>label>Expiry Message/label>textarea variablegeneral.visitorChatExpiry.expiryMessage multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.visitorChatExpiry.expiry min1>/td>/tr> /table> /div> hr /> div classinputFullBlock> h3>Actions while waiting in Queuespan classicon icon-Info titleSettings to define 3 queue messages that can appear to the Visitor while waiting in the Queue either based on time in managed non-broadcast channel or after every failed broadcast attempt in broadcast channel. Additionally contact Actions can be defined that will be provided as buttons when the Visitor is waiting in the Queue for getting assigned to an Operator. Visitor can click on those buttons to start respective Virtual Assistant tasks and will be removed from the queue. E.g. Leave A Message, Text Me Back, Book An Appointment etc. posright>/span>/h3> div>input typecheckbox variablegeneral.textMeBack.enabled />label classswitch-label>Enable Actions in Queue/label>/div> table classqueueActionSettings> tr> td colspan2> div classinputFullBlock stylepadding-left:0> label>Channel/sspan classicon icon-Info titleThe queue messages defined in these settings will only appear with actions to the Visitors waiting to be picked up in the defined Channel/s in this list. If no channel/s are selected, queue messages will appear always. posright>/span>/label> select classqueueMessageChannelsSelect popoverfalse multiple fromvirtualStore.website.channels.channelGroups valueid labelname variablegeneral.textMeBack.channels search>/select> /div> /td> /tr> tr>td>label>Queue Message 1/label>textarea richtext variablegeneral.textMeBack.queueMessage1 multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.textMeBack.queueSeconds1 min0>/td>/tr> tr>td>label>Queue Message 2/label>textarea richtext variablegeneral.textMeBack.queueMessage2 multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.textMeBack.queueSeconds2 min1>/td>/tr> tr>td>label>Queue Message 3/label>textarea richtext variablegeneral.textMeBack.queueMessage3 multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.textMeBack.queueSeconds3 min2>/td>/tr> tr classqueueActionTaskSettings showIfwebsite.flags.indexOf(virtualassistant_enabled)!-1:true> td colspan2> div classactionTasksHeader inputFullBlock> h3>Action Tasks/h3> span classicon icon-Info titleMultiple action tasks to add buttons and respective Virtual Assistant tasks that will show to the Visitor while waiting in the Queue and seeing the queue messages defined in this section Actions while waiting in Queue. posright>/span> div rolebutton onclickchatTemplates.addActionTaskRow() classaddButton hideMultiLanguage> /div> /div> div classactionTasksListContainer listtemplate variablegeneral.textMeBack.actionTasks> template styledisplay:none listtemplateitem> div classactionTasksListItem index$$index> div classactionTasksListItemSrNo>label>$$srno./label>/div> div classinputBlock>label>Action Button/label>input typetext multilanguage variablegeneral.textMeBack.actionTasks$$index.buttonText value />/div> div classinputBlock hideMultiLanguage>label>Action Task/label>select placeholderSelect Task from/api/workflow/GetAllWorkflowsForSelect labelname sortByname valueworkflowId variablegeneral.textMeBack.actionTasks$$index.task enabledPropNameenabled search>option>/option>/select>/div> span classdeleteButton icon-delete3 hideMultiLanguage titleDelete onclickchatTemplates.deleteActionTaskRow(this)>/span> /div> /template> /div> /td> /tr> /table> /div> hr /> div classinputFullBlock queuedChatWarningContainer styledisplay: none;> h3>Queued Chat Warning/h3> div>input typecheckbox variablegeneral.queuedChatWarning.enabled />label classswitch-label>Enable Queued Chat Warning Message/label>/div> table> tr>td>label>Queued Chat Warning Message/label>textarea variablegeneral.queuedChatWarning.warningMessage multilanguage>/textarea>/td>td>label classcenterlabel>Seconds/label>input typenumber variablegeneral.queuedChatWarning.warning min1>/td>/tr> /table> hr /> /div> h3>End Chat/h3> div>input typecheckbox variablegeneral.enableEndChatMessage />label classswitch-label>Enable End Chat Message/label>/div> div classinputFullBlock>label>Chat Ended by Customer/label>textarea multilanguage variablegeneral.endChatMessage_byCustomer>/textarea>/div> div classinputFullBlock>label>Chat Ended by Operator/label>textarea multilanguage variablegeneral.endChatMessage_byOperator>/textarea>/div> div classinputFullBlock>label>Assigned Chat Expired/label>textarea multilanguage variablegeneral.endChatMessage_byExpiredAssigned>/textarea>/div> div classinputFullBlock>label>Queued Chat Expiry/label>textarea multilanguage variablegeneral.endChatMessage_byExpiredUnassigned>/textarea>/div> div classinputFullBlock>label>Conversation Broadcast Acceptance Expiry Message/label>textarea multilanguage variablegeneral.endChatMessage_byExpiredBroadcast>/textarea>/div> div classinputFullBlock>label>Start A New Chat Label/label>textarea multilanguage variablegeneral.startNewChatLabel>/textarea>/div> div classinputFullBlock>label>Post Chat Survey Button Label/label>textarea multilanguage variablegeneral.postChatSurveyButtonLabel>/textarea>/div> div classinputFullBlock>label>End Chat Confirmation Message/label>textarea multilanguage variablegeneral.endChatMessage_confirmationMessage>/textarea>/div> div classinputFullBlock>label>End Chat Confirmation Yes Button Label/label>textarea multilanguage variablegeneral.endChatMessage_confirmationMessageYesLabel>/textarea>/div> div classinputFullBlock>label>End Chat Confirmation No Button Label/label>textarea multilanguage variablegeneral.endChatMessage_confirmationMessageNoLabel>/textarea>/div> hr /> h3>Back to Initial Task/h3> div classinputFullBlock>label>Confirmation Message/label>textarea multilanguage variablegeneral.backToInitialTask_confirmationMessage>/textarea>/div> div classinputFullBlock>label>Confirmation Yes Button Label/label>textarea multilanguage variablegeneral.backToInitialTask_confirmationMessageYesLabel>/textarea>/div> div classinputFullBlock>label>Confirmation No Button Label/label>textarea multilanguage variablegeneral.backToInitialTask_confirmationMessageNoLabel>/textarea>/div> hr /> h3>Bot Alias/h3> div classinputFullBlock>label>Name/label>input typetext multilanguage variablegeneral.botAlias />/div> div classinputFullBlock>label>Image/label>input typeimage multilanguage variablegeneral.botAliasImage>/div> hr /> h3>Live Shows/h3> div classinputFullBlock>label>Show List Heading/label>input typetext multilanguage variablegeneral.showListHeading />/div> div classinputFullBlock>label>Empty Show List Placeholder/label>input typetext multilanguage variablegeneral.emptyShowPlaceholder />/div> hr /> /template> template idchatTemplateMessagesFormTemplate> div classinputFullBlock>label>Chat Header/label>input typetext multilanguage variablechatPane.header.text stylewidth:100% />/div> div classformRow> div classaboveLabelInput>label>Header Logo/label>input typeimage multilanguage variablechatPane.header.logo>/div> /div> div classinputFullBlock>label>Welcome Message/label>textarea namechatTemplateWelcomeMessage multilanguage variablechatPane.welcomeMessage richtext>/textarea>/div> div classinside-checkbox>input typecheckbox variablechatPane.hideWelcomeMessageWhenVisitorStartsChat useCheckBox>span insidelabel>Hide when Visitor Starts Chat/span>/div> div classinside-checkbox>input typecheckbox variablechatPane.hideWelcomeMessageWhenOperatorStartsChat useCheckBox>span insidelabel>Hide when Operator Starts Chat/span>/div> div classinputFullBlock>label>Chat Started Text/label>textarea namechatTemplateChatgStartedText multilanguage variablechatPane.chatStartedText>/textarea>/div> div classinputFullBlock>label>Chat Input Placeholder/label>textarea namechatTemplateInputPlaceholder multilanguage variablechatPane.inputPlaceholder>/textarea>/div> div classinputFullBlock>label>Chat Input - No Operator Available Placeholder/label>textarea namechatTemplateInputDisabledPlaceholder multilanguage variablechatPane.inputDisabledPlaceholder>/textarea>/div> div classinlineLabel>input typecheckbox variablechatPane.disableChatInputPlaceholder />label>Disable Chat Input Placeholder/label>/div> div classinputFullBlock>label>Chat Queue Message/label>textarea namechatTemplateQueueMessage multilanguage richtext variablechatPane.queueMessage placeholderYou are position {position} in the queue with an estimated waiting time of {time}.>/textarea>/div> div classinputFullBlock>label>Video Only Queue Message/label>textarea namechatTemplateVideoOnlyQueueMessage multilanguage variablechatPane.queueVideoOnlyMessage placeholderYou are position {position} in the queue with an estimated waiting time of {time}.>/textarea>/div> div classinputFullBlock>label>Awaiting Video Connection Message/label>textarea namechatTemplateAwaitVideoMessage multilanguage variablechatPane.awaitVideoMessage>/textarea>/div> div classinputFullBlock>label>Video Transfer Confirmation Message/label>textarea namechatTemplateVideoTransferMessage richtext multilanguage variablechatPane.videoTransferMessage>/textarea>/div> div classinputFullBlock>label>Video Transfer Confirmation Button Label/label>input namechatTemplateVideoTransferButton multilanguage variablechatPane.videoTransferButton placeholderStart Your Visit />/div> div classinputFullBlock>label>Operator is typing message/label>textarea namechatTemplateOperatorTypingMessage multilanguage variablechatPane.operatorTypingMessage>/textarea>/div> div classinputFullBlock>label>Operator takes chat messagespan classicon icon-Info titleUse {operator} macro for operator name posright>/label>textarea multilanguage variablechatPane.operatorTakesMessage>/textarea>/div> !--div classinputFullBlock>label>Disclaimer/label>textarea multilanguage variablechatPane.disclaimer>/textarea>/div> --> div classinputFullBlock>label>Email Input Text (For Email Transcript)/label>textarea multilanguage variablechatPane.emailInputText>/textarea>/div> div classinputFullBlock>label>Visitor Disconnected From Chat Message/label>textarea multilanguage variablechatPane.disconnectedMessage>/textarea>/div> div classinputFullBlock>label>Send Button Tooltip/label>textarea multilanguage variablechatPane.sendButtonLabel>/textarea>/div> div classinputFullBlock>label>Session Code Label/label>textarea multilanguage variablechatPane.sessionCodeLabel placeholderSession Code:>/textarea>/div> div classinputFullBlock>label>Video Chat Disclaimer/label>textarea multilanguage variablechatPane.videoChatDisclaimer richtext>/textarea>/div> div classinputFullBlock>label>Screen Sharing Disclaimer/label>textarea multilanguage variablechatPane.screenShareDisclaimer richtext>/textarea>/div> hr /> h3>Audio/Video Call/h3> div classinputFullBlock>label>Call on Hold Message span classicon icon-Info titlePlaceholder message when call is on hold posright>/span>/label>input typetext multilanguage variablechatPane.callOnHoldMessage />/div> div classformRow> div classaboveLabelInput>label>Call on Hold Background Image span classicon icon-Info titlePlaceholder image when call is on hold posright>/span>/label>input typeimage multilanguage variablechatPane.callOnHoldBackgroundImage>/div> /div> div classinputFullBlock>label>Call on Hold Overlay Opacity span classicon icon-Info titleSet the overlay opacity on background image. 0 will make overlay fully transparent and 1 fully opaque. Default is 0.4 posright>/span>/label>input typenumber variablechatPane.callOnHoldOverlayOpacity placeholder0.4/>/div> div classinputFullBlock>label>Mute Microphone Tooltip span classicon icon-Info titlePlaceholder text when visitors microphone is muted posright>/span>/label>input typetext multilanguage variablechatPane.callMicrophoneMutedMessage />/div> div classinputFullBlock>label>Disabled Camera Tooltip span classicon icon-Info titleDisabled Camera Tooltip shows to the Visitor when the Visitors Camera is turned off posright>/span>/label>input typetext multilanguage variablechatPane.callCameraMutedMessage />/div> hr /> h3>Menu Labels/h3> div classinputBlock>label>Email Transcript Label/label>input multilanguage variablechatPane.emailButtonLabel />/div> div classinputBlock left>label>Print Transcript Label/label>input multilanguage variablechatPane.printButtonLabel />/div> div classinputBlock>label>Attach File Label/label>input multilanguage variablechatPane.attachButtonLabel />/div> div classinputBlock left>label>Call Me Label/label>input multilanguage variablechatPane.callmeButtonLabel />/div> div classinputBlock>label>Join the Call Label/label>input multilanguage variablechatPane.joinTheCallLabel />/div> div classinputBlock left>label>Chat to Human Label/label>input multilanguage variablechatPane.chatToHumanLabel />/div> div classinputBlock>label>Leave a Message Label/label>input multilanguage variablechatPane.leaveAMessageLabel />/div> div classinputBlock left>label>Schedule Appointment Label/label>input typetext multilanguage variablechatPane.scheduleAppointmentLabel />/div> div classinputBlock>label>Back to Initial Task Label/label>input multilanguage variablechatPane.backToInitialTaskLabel placeholderBack to Main Menu />/div> hr /> h3>PCI Payment Form/h3> div classinputFullBlock>label>Payment Request Message Text/label>input typetext multilanguage variablechatPane.paymentFormMessageText />/div> div classinputFullBlock>label>Payment Form Button Text/label>input typetext multilanguage variablechatPane.paymentFormButtonText />/div> /template> template idchatTemplateOfflineMessagesFormTemplate> div classinputFullBlock>label>Offline Chat Header/label>textarea variableoffline.header.text multilanguage>/textarea>/div> div classformRow> div classaboveLabelInput>label>Header Logo/label>input typeimage multilanguage variableoffline.header.logo>/div> /div> div classofflineTitleMessage inputFullBlock>label>Offline Message/label>textarea idofflineMessageInput variableoffline.message multilanguage richtext>/textarea>/div> div classofflineSubmittedMessage inputFullBlock>label>Offline Submitted Message/label>textarea variableoffline.submittedMessage multilanguage richtext>/textarea>/div> /template> template idchatTemplateChatTabPositionTemplate> br> h3>Tab position/h3> table rolepresentation> tr> td> div classaboveLabelInput>h3>Desktop/h3>input multilanguage variablechatTab.position typetext value6 componenttabPositionSelector />/div> /td> td stylevertical-align: bottom;> div classformRow> div classinlineLabel pxSettings>label>Side Offset/label>input multilanguage typenumber unitspx variablechatTab.offset.side />/div> div classinlineLabel pxSettings styledisplay:block>label>Vertical Offset/label>input multilanguage typenumber unitspx variablechatTab.offset.vertical />/div> /div> /td> /tr> /table> hr /> table rolepresentation> tr> td> div classaboveLabelInput>h3>Mobile/h3>input multilanguage variablechatTab.mobileTabPosition typetext value9 componenttabPositionSelector />/div>br /> /td> td stylevertical-align: bottom;> div classformRow> div classinlineLabel pxSettings>label>Side Offset/label>input multilanguage typenumber unitspx variablechatTab.mobileOffset.side />/div> div classinlineLabel pxSettings styledisplay:block>label>Vertical Offset/label>input multilanguage typenumber unitspx variablechatTab.mobileOffset.vertical />/div> /div> /td> /tr> /table> /template> template idchatTemplateChatTabStylingTemplate> br> h3>Active/h3> div classchatTemplatesDefaultOnlineTabs containerBox multilanguage variablechatTab.onlineChatTabDefault> !-- span onclickchatTemplates.setTabFromDefaultIcons(this) classselected valuedefault7>img classsvgreplace srcimages/default_tabs/chat-tab-text-2.svg>/span> --> span onclickchatTemplates.setTabFromDefaultIcons(this) classselected valuedefault1>img classsvgreplace srcimages/default_tabs/chat-tab-1.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) class valuedefault2>img classsvgreplace srcimages/default_tabs/chat-tab-2.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) class valuedefault3>img classsvgreplace srcimages/default_tabs/chat-tab-3.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) class valuedefault4>img classsvgreplace srcimages/default_tabs/chat-tab-4.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) class valuedefault5>img classsvgreplace srcimages/default_tabs/chat-tab-5.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) class valuedefault6>img classsvgreplace srcimages/default_tabs/chat-tab-6.svg>/span> /div> div classinlineLabel>input typecheckbox multilanguage variablechatTab.shadowOnTab>label>Shadow On Tab/label>/div> br /> div classchatThemeImageHolder> div classinputBlock> div classcustomImageControl> label classdarkLabel>Online Chat Tab - Desktop/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.onlineChatTab>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Active Chat Tab - Desktop/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.activeChatTab>/div> /div> /div> div classinputBlock> div classcustomImageControl> label classdarkLabel>Online Chat Tab - Mobile/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.onlineChatTabMobile>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Active Chat Tab - Mobile/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.activeChatTabMobile>/div> /div> /div> /div> table classformTable> tr>td colspan2>label classdarkLabel styledisplay:inline-block;margin-bottom:8px;>Mobile tab width/label>/td>/tr> tr> td> div styledisplay: flex;> select classmobileTabWidthOption multilanguage stylewidth: 200px>option valueauto selected>auto/option>option valueset-width>set width/option>/select> div styledisplay: flex; classsetMobileTabWidth> input typenumber multilanguage variablechatTab.mobileTabWidth stylemargin:0 10px; /> select multilanguage variablechatTab.mobileTabWidthType stylewidth: 80px;>option value% selected>%/option>option valuepx>px/option>/select> /div> /div> /td> /tr> /table> hr /> h3>Offline/h3> div stylewidth: 100%; text-align: right; position: relative; height: 0px; top: -46px; right:30px;>input typecolorPicker customhandled value#cccccc multilanguage variablechatTab.offlineColor />/div> div classchatTemplatesDefaultOfflineTabs containerBox multilanguage variablechatTab.offlineChatTabDefault> span onclickchatTemplates.setTabFromDefaultIcons(this) classselected valuedefault1>img classsvgreplace srcimages/default_tabs/chat-tab-offline-1.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) valuedefault2>img classsvgreplace srcimages/default_tabs/chat-tab-offline-2.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) valuedefault3>img classsvgreplace srcimages/default_tabs/chat-tab-offline-3.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) valuedefault4>img classsvgreplace srcimages/default_tabs/chat-tab-offline-4.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) valuedefault5>img classsvgreplace srcimages/default_tabs/chat-tab-offline-5.svg>/span> span onclickchatTemplates.setTabFromDefaultIcons(this) valuedefault6>img classsvgreplace srcimages/default_tabs/chat-tab-offline-6.svg>/span> /div> div classinlineLabel>input typecheckbox multilanguage variablechatTab.shadowOnOfflineTab>label>Shadow On Tab/label>/div> br /> div classinputBlock> div classcustomImageControl> label classdarkLabel>Custom Chat Tab - Desktop/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.offlineDesktopTab>/div> /div> /div> div classinputBlock left> div classcustomImageControl> label classdarkLabel>Custom Chat Tab - Mobile/label> div classfileSelectButtonHolder>input typeimage multilanguage variablechatTab.offlineMobileTab>/div> /div> /div> hr /> h3>Live Streaming/h3> input typeimage multilanguage variablechatTab.liveStreamsTab>/div> hr /> /template>/div> div idschedulingAdmin> div idschedulingGeneralSettings stylewidth: 700px; classv2 submenuSettings> div classmenuTitle insidelabel>Scheduling General Settings/div> div classmenuSettingsContent v2> table> tbody> tr> td> label forallowOpsToCancelAppointments>Allow Operators to cancel Appointments/label> /td> td> div typecheckbox idallowOpsToCancelAppointments nameallowOpsToCancelAppointments classswitchComponent stylemargin-left: 100px;>/div> /td> /tr> tr> td> span classtip auto titleDefine the dates when the Operators are not available to take any appointments, all the days in period will be considered as unavailable and no slot will be presented to the Visitor. This setting will be applied to all Operators or Teams as global setting.>/span> label>Unavailable Schedule/label> /td> td> span classaddButton idaddUnavailableScheduleForGeneral stylepadding: 0 0 0 10px;width: 76px;line-height: 1.43;letter-spacing: -0.5px; margin-left: 100px;> Add /span> /td> /tr> /tbody> /table> div idunavailableScheduleRowsForGeneral>/div> /div> div classmenuSaveFooter>div classsaveButton idsaveSchedulingGeneralSettings>Save/div>/div> /div> div idschedulingFormCustomizations stylewidth: 700px;> div classmenuTitle> span insidelabel>Scheduling Themes/span> span classaddButton addThemeButton>New/span> /div> span insidelabel classemptyList>There are no Themes./span> div idschedulingTemplatesList> !-- all chat templates will show here as images --> /div> /div> div idschedulingEmailCustomizations stylewidth: 700px;> div classmenuTitle> span insidelable>Email Customizations/span> span classaddButton addSubsiteButton>New/span> /div> div idschedulingEmailCustomizationsList> !-- all email subsite templates will show in list here --> /div> /div> div idschedulingEmailReminderListTemplates stylewidth: 700px;> div classmenuTitle> span insidelable>Email Reminder Templates/span> span classaddButton addReminderTemplateButton>New/span> /div> div idschedulingEmailRemindersList> !-- all email subsite templates will show in list here --> /div> /div> div idschedulingTeamSettings stylewidth: 700px> div classmenuTitle> span insidelabel>Teams Settings/span> /div> div idschedulingTeamHolder>/div> /div>/div>div classmediumscroll submenuContent styledisplay: none> div classmenuTitle>Scheduling Customizations/div> div classinside-tabs idschedulingSettingsTab> div classtabHeader no-border> ul> li>a href#schedulingGeneralSettings insidelabel>General Settings/a>/li> li>a href#schedulingFormCustomizations insidelabel>Form Customizations/a>/li> li>a href#schedulingEmailCustomizations insidelabel>Email Customizations/a>/li> /ul> /div> !--div classmenuTitle insidelabel>Sys-Admin Only Settings/div> div idschedulingGeneralSettings> table> tbody> tr> td> div typecheckbox idallowOpsToCancelAppointments nameallowOpsToCancelAppointments classswitchComponent stylemargin: 2px 5px 5px 0;>/div> label forallowOpsToCancelAppointments>Allow Operators to cancel Appointments/label> /td> /tr> tr> td>div classsaveButton idsaveSchedulingGeneralSettings stylemargin-top: 20px>Save/div>/td> /tr> /tbody> /table> /div>--> !--div idschedulingFormCustomizations> div classmenuTitle> h3 classinsidelabel>Scheduling Themes/h3> div classaddButton addThemeButton>New/div> /div> span insidelabel classemptyList>There are no Themes./span> div idschedulingTemplatesList>--> !-- all chat templates will show here as images --> !--/div> /div>--> !--div idschedulingEmailCustomizations> div classmenuTitle> h3 classinsidelabel>Email Customizations/h3> div classaddButton addSubsiteButton>New/div> /div> div idschedulingEmailCustomizationsList>--> !-- all email subsite templates will show in list here --> !--/div> /div>--> /div> template idschedulingTemplatesTemplate> div classinputFullBlock> label>Template Name/label> input typetext variablename maxlength200 validationrequired /> /div> div classinputFullBlock> hr /> h3>Name Field/h3> /div> div classinputBlock> input typecheckbox variablenameField.hideNameField />label classinline>Hide the Name Field/label> /div> div classinputFullBlock> label>Custom Label/label> input typetext variablenameField.customLabelText multilanguage maxlength200 /> /div> div classinputFullBlock> hr /> h3>Email Field/h3> /div> div classinputFullBlock stylemargin-bottom: 20px;> label>Custom Label/label> input typetext variableemailField.customLabelText multilanguage maxlength200 /> /div> div classinputBlock> input typecheckbox variableemailField.emailOptIn togglefieldschecked>.schedulingOptIn />label classinline>Email Opt In/label> /div> div classinputBlock schedulingOptIn> div classinside-checkbox>input typecheckbox useCheckBox variableemailField.emailOptInDefault />span insidelabel>Default/span>/div> /div> div classinputFullBlock schedulingOptIn> label>Email Opt In Label/label> input typetext variableemailField.emailOptInLabel placeholderOpt In for Email Communications multilanguage maxlength200 /> /div> div classinputFullBlock> hr /> h3>Operator Dropdown/h3> /div> div classinputBlock> input typecheckbox variableoperatorField.hideOperatorField />label classinline>Hide the Operator Dropdown/label> /div> div classinputBlock> input typecheckbox variableoperatorField.hideAnyoneOption />label classinline>Hide the Anyone Option/label> /div> div classinputFullBlock> label>Custom Label/label> input typetext variableoperatorField.customLabelText multilanguage maxlength200 /> /div> div classinputFullBlock> hr /> h3>Form Text/h3> /div> div classinputFullBlock> label>Custom Header Text/label> input typetext variableform.customHeaderText multilanguage maxlength200 /> /div> div classinputFullBlock> label>Custom Button Text/label> input typetext variableform.customButtonText multilanguage maxlength200 /> /div> div classinputFullBlock> hr /> h3>Validate Appointment Time/h3> /div> div classinputFullBlock> select idappointmentTimeSelect variablevalidateAppointmentTime> option value15>15 minutes/option> option value30>30 minutes/option> option value60>1 hour/option> /select> /div> div classinputFullBlock> hr /> h3>Custom Text Sections/h3> /div> div classinputFullBlock> label>Above the Form Text/label> textarea variablecustomText.aboveForm multilanguage richtext>/textarea> /div> div classinputFullBlock> label>Above the Button Text/label> textarea variablecustomText.aboveButton multilanguage richtext>/textarea> /div> div classinputFullBlock> label>Below the Form Text/label> textarea variablecustomText.belowForm multilanguage richtext>/textarea> /div> div classinputFullBlock> label>Appointment Doesnt Exist Message/label> textarea variablecustomText.noAppointment multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Appointment Doesnt Exist Background Image/label> div classnoAppointmentBackgroundImageSelector> div> input idnoAppointmentBackgroundImage typehidden componentfileSelect variablebackgroundImages.noAppointment> div classfileSelectInputs> span classfileSelect inputnoAppointmentBackgroundImage holdernoAppointmentBackgroundImagePreview deletebuttonremoveNoAppointmentBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idnoAppointmentBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveNoAppointmentBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Appointment Doesnt Exist Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idnoAppointmentOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.noAppointmentImageOpacity> /div> div classinputFullBlock> label>Awaiting Operator Message/label> textarea variablecustomText.awaitingOperatorMessage multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Awaiting Operator Background Image/label> div classawaitingOperatorBackgroundImageSelector> div> input idawaitingOperatorBackgroundImage typehidden componentfileSelect variablebackgroundImages.awaitingOperator> div classfileSelectInputs> span classfileSelect inputawaitingOperatorBackgroundImage holderawaitingOperatorBackgroundImagePreview deletebuttonremoveAwaitingOperatorBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idawaitingOperatorBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveAwaitingOperatorBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Awaiting Operator Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idawaitingOperatorOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.awaitingOperatorImageOpacity> /div> div classinputFullBlock> label>Too Early Message/label> textarea variablecustomText.tooEarly multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Too Early Background Image/label> div classtooEarlyBackgroundImageSelector> div> input idtooEarlyBackgroundImage typehidden componentfileSelect variablebackgroundImages.tooEarly> div classfileSelectInputs> span classfileSelect inputtooEarlyBackgroundImage holdertooEarlyBackgroundImagePreview deletebuttonremoveTooEarlyBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idtooEarlyBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveTooEarlyBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Too Early Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idtooEarlyImageOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.tooEarlyImageOpacity> /div> div classinputFullBlock> label>Too Late Message/label> textarea variablecustomText.tooLate multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Too Late Background Image/label> div classtooLateBackgroundImageSelector> div> input idtooLateBackgroundImage typehidden componentfileSelect variablebackgroundImages.tooLate> div classfileSelectInputs> span classfileSelect inputtooLateBackgroundImage holdertooLateBackgroundImagePreview deletebuttonremoveTooLateBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idtooLateBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveTooLateBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Too Late Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idtooLateOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.tooLateImageOpacity> /div> div classinputFullBlock> label>Operator Not Available Message/label> textarea variablecustomText.operatorNotAvailable multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Operator Not Available Background Image/label> div classoperatorNotAvailableBackgroundImageSelector> div> input idoperatorNotAvailableBackgroundImage typehidden componentfileSelect variablebackgroundImages.operatorNotAvailable> div classfileSelectInputs> span classfileSelect inputoperatorNotAvailableBackgroundImage holderoperatorNotAvailableBackgroundImagePreview deletebuttonremoveOperatorNotAvailableBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idoperatorNotAvailableBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveOperatorNotAvailableBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Operator Not Available Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idoperatorNotAvailableOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.operatorNotAvailableImageOpacity> /div> div classinputFullBlock> label>Operator Busy Message/label> textarea variablecustomText.operatorBusyMessage multilanguage richtext>/textarea> /div> div classinputFullBlock customTextBackgroundImageSelector> label>Operator Busy Background Image/label> div classoperatorBusyMessageBackgroundImageSelector> div> input idoperatorBusyMessageBackgroundImage typehidden componentfileSelect variablebackgroundImages.operatorBusyMessage> div classfileSelectInputs> span classfileSelect inputoperatorBusyMessageBackgroundImage holderoperatorBusyMessageBackgroundImagePreview deletebuttonremoveOperatorBusyMessageBackgroundImage> Choose Image /span> span classfileInputPreviewHolder idoperatorBusyMessageBackgroundImagePreview>/span> span classdeleteButton icon-delete3 idremoveOperatorBusyMessageBackgroundImage style>/span> /div> /div> /div> /div> div classinputFullBlock> label>Operator Busy Image Overlay Opacityspan classicon icon-Info titleSet the overlay opacity on background image between 0.4 and 1(fully Opaque). Default is 0.7 posright>/span>/label> input idoperatorBusyImageOpacity typenumber value0.7 min0.4 max1 step0.1 placeholder0.7 variablebackgroundImages.operatorBusyImageOpacity> /div> div classinputFullBlock> label>Welcome Message/label> textarea variablecustomText.welcomeMessage multilanguage richtext>/textarea> /div> div classinputFullBlock> hr /> div idschedulingHeaderRow> h3>Custom Fields/h3> button classconfirmButton idschedulingAddCustomFieldButton hideMultilanguage>Add Custom Field/button> /div> /div> div idschedulingCustomFields> div classschedulingCustomField> div classinputBlock> label>Custom Field Label/label> input typetext maxlength200 multilanguage variablecustomFields0.label validationrequired /> /div> div classinputBlock> label>/label> span classschedulingCustomFieldRemove icon icon-delete3 data-index0>/span> /div> div classinputBlock> label>Custom Field Type/label> select classschedulingCustomFieldType variablecustomFields0.type> option valuetext>Text/option> option valuedropdown>Dropdown/option> /select> /div> div classinputBlock text-right> button classconfirmButton schedulingAddCustomFieldOptionButton>Add Option/button> /div> div classschedulingCustomFieldOptions> /div> /div> div classschedulingCustomField> div classinputBlock> label>Custom Field Label/label> input typetext maxlength200 multilanguage variablecustomFields1.label validationrequired /> /div> div classinputBlock> label>/label> span classschedulingCustomFieldRemove icon icon-delete3 data-index1>/span> /div> div classinputBlock> label>Custom Field Type/label> select classschedulingCustomFieldType variablecustomFields1.type> option valuetext>Text/option> option valuedropdown>Dropdown/option> /select> /div> div classinputBlock text-right> button classconfirmButton schedulingAddCustomFieldOptionButton>Add Option/button> /div> div classschedulingCustomFieldOptions> /div> /div> /div> div devonly> div classinputFullBlock hideMultiLanguage> hr /> h3>Admin Options/h3> /div> div classinputFullBlock> label>Custom CSS/label> textarea idschedulingCustomCSS variableadmin.customCss code>/textarea> /div> /div> /template> template idschedulingEmailTemplate> div classinputBlock> label>Subsite/label> select idschedulingSubsiteSelect variableid> /select> /div> div classinputFullBlock> label>Display Name/label> input typetext variablename validationrequired /> /div> div classinputFullBlock> label>Logo URL/label> input typetext variablelogo validationurl /> /div> div classinputFullBlock> label>Email From Name/label> input typetext variablecustomizations.email.emailAddress.name /> /div> div classinputBlock> label>Primary Link Font Color/label> input typecolorPicker variablecustomizations.email.style.linkTextColor allowEmpty /> /div> div classinputFullBlock> label>Appointment Confirmation Email/label> i classinfo-icon icon-info data-tooltipThe main body of the email.>/i> textarea classschedulingAppointmentEmailBodyArea rows30 variablecustomizations.email.confirmEmailBody multilanguage richtext macros{label:Appointment Link, value:{appointment.link}},{label:Appointment Cancel Link, value:{appointment.cancel.link}},{label:Appointment Date, value:{appointment.date}},{label:Appointment Time, value:{appointment.time}},{label:Website Logo, value:{website.logo}}, {label:Agent Name, value:{appointment.agent.name}}>/textarea> /div> /template> template idschedulingCustomFieldOptionTemplate> div classinputFullBlock inputBlockInline> i classicon icon-drag-three-dots>/i> label>Option/label> input typetext maxlength200 validationrequired /> span classschedulingCustomFieldOptionRemove icon icon-delete3>/span> /div> /template> template idschedulingTeamSettingsTemplate> /template> template idscheduling_reminder_email_template> div idscheduling_reminder_email_template_form> !--input typehidden variabletemplateId />--> div classinputBlock> label>Subsite/label> select idschedulingReminderSubsiteSelect variablesubsite> /select> /div> div classinputBlock> label>Reminder Time Before Appointment/label> select idschedulingReminderTimeSelect labelname defaultVar30 placeholderReminder Time Before Show variablereminderTime> option value30 selectedselected>30 minutes/option> option value60>1 hour/option> option value120>2 hours/option> option value180>3 hours/option> option value240>4 hours/option> option value300>5 hours/option> option value360>6 hours/option> option value420>7 hours/option> option value480>8 hours/option> option value540>9 hours/option> option value600>10 hours/option> option value660>11 hours/option> option value720>12 hours/option> option value1440>1 Day/option> option value2880>2 Days/option> option value4320>3 Days/option> /select> /div> div classinputBlock stylewidth: 100%> label>Reminder Email Name/label> input idreminderTemplateName typetext variablename maxlength60 validationrequired /> /div> br /> div classinputBlock stylewidth: 100%> label>Subject/label> i classinfo-icon icon-info data-tooltipThe subject line for the email.>/i> input classschedulingEmailSubject typetext variablesubject maxlength255 validationrequired multilanguage /> /div> div classinputBlock> div classfield-icon>/div> label>BCC/label> i classinfo-icon icon-info data-tooltipA comma-separated list of email addresses to BCC.>/i> input idschedulingEmailTemplateBcc typetext variablebcc /> /div> div classinputFullBlock> label>Email Body/label> i classinfo-icon icon-info data-tooltipThe main body of the email.>/i> textarea classschedulingEmailBodyArea rows30 variablebody multilanguage richtext macros{label:Appointment Link, value:{appointment.link}},{label:Appointment Cancel Link, value:{appointment.cancel.link}}, {label:Appointment Date, value:{appointment.date}},{label:Appointment Time, value:{appointment.time}},{label:Website Logo, value:{website.logo}}, {label:Agent Name, value:{appointment.agent.name}}>/textarea> /div> /div> /template>/div> div idconfigFonts classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Font Library/span>div classaddButton onclickinsideFonts.addFont()>New/div>/div> div idfontsList stylewidth:600px> !-- all chat fonts will show here--> /div>/div>template idaddFontTemplate> div> div classcontent inside-field> label>Font Name/label>br /> div classfield-container required> input typetext idfontNameInput classform-input stylewidth: 400px /> div classfield-icon>/div> /div> /div> hr stylemargin: 20px 0 20px 0;/> div classcontent inside-field> label>URL (eg for google fonts)/label>br /> div classfield-container> input typetext idfontURL classform-input url-input placeholderhttps://fonts.googleapis.com/css?familyFONTNAME stylewidth: 400px /> div classfield-icon>/div> /div> /div> hr stylemargin: 20px 0 20px 0;/> div classcontent inside-field> label>Files (eot, woff, woff2, ttf, svg)/label>br /> div classfield-container stylemargin-bottom: 15px;> input typetext idfontFileURL1 classform-input url-input placeholderhttps://yourwebsite/fonts/fontfile.eot stylewidth: 400px /> div classfield-icon>/div> /div> div classfield-container stylemargin-bottom: 15px;> input typetext idfontFileURL2 classform-input url-input stylewidth: 400px /> div classfield-icon>/div> /div> div classfield-container stylemargin-bottom: 15px;> input typetext idfontFileURL3 classform-input url-input stylewidth: 400px /> div classfield-icon>/div> /div> div classfield-container stylemargin-bottom: 15px;> input typetext idfontFileURL4 classform-input url-input stylewidth: 400px /> div classfield-icon>/div> /div> div classfield-container> input typetext idfontFileURL5 classform-input stylewidth: 400px /> div classfield-icon>/div> /div> /div> /div>/template> div idconfigPositionOverrides classsubmenuContent> div classmenuTitle> span insidelabel>Positioning Overrides/span> span classaddButton titleAdd a new positioning overrides onclickinsidePositionOverrides.add();>New/span> /div> div classdataListFilter> /div> div idchatPositionListHolder classmediumscroll notrack stylewidth: 900px;> table idchatPositionList stylewidth: 100%;>/table> /div>/div>template idaddPositionOverrideTemplate> div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>Name/label>br /> div classfield-container required> input typetext idpositionOverrideName classform-input stylewidth: 400px /> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>CSS Selectors for Website Elements /label>span tooltipCSS selectors for website elements that affect the chat tab or notification positions (e.g., .miniCart, .dialog) idpositionOverrideSelectorsTooltip classtip auto>/span>br /> div classfield-container required> input typetext idpositionOverrideSelectors classform-input url-input placeholder stylewidth: 400px /> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>CSS Selectors for Open/Visible Elements /label>span tooltipCSS selectors that indicate when a website element is open or visible (e.g., .open, .visible) idpositionOverrideOpenSelectorsTooltip classtip auto>/span>br /> div classfield-container required> input typetext idpositionOverrideOpenSelectors classform-input url-input placeholder stylewidth: 400px /> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>Devices/label>br /> div classfield-container styleborder: none; required> select multiple idpositionOverrideDevices> option selected value1>Desktop/option> option selected value3>Tablet/option> option selected value2>Mobile/option> /select> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>Positioning Change/label>br /> div classfield-container styleborder: none;> select idpositionOverrideChange> option valueBack>Move to Back/option> option valueFront>Bring to Front/option> option valueSide>Move to Side/option> /select> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px; display: none; idpositionOverrideSidePositionHolder> label classfield-lbl>Side Position/label>br /> div classfield-container styleborder: none;> select idpositionOverrideSidePosition> option selected valueLeft>Left/option> option valueRight>Right/option> option valueTop>Top/option> option valueBottom>Bottom/option> /select> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>Subsites/label>br /> div classfield-container styleborder: none; required> select multiple idpositionOverrideSubsites> /select> div classfield-icon>/div> /div> /div> div classinside-field stylemargin-bottom: 10px;> label classfield-lbl>Applicable For/label>br /> div classfield-container styleborder: none; required> select multiple idpositionOverrideApplicableFor> option valueChat Pane>Chat Pane/option> option selected valueChat Tab>Chat Tab/option> option valueNotification>Notification/option> option valuePopup>Popup/option> /select> div classfield-icon>/div> /div> /div> hr stylemargin: 20px 0 20px 0;/> /div>/template> template idprechatSurveyConfigTemplate> div idconfigPreChat> div classtabsMultiLanData styledisplay:none; border:none;>ul>/ul>/div> table classtabContentElement stylewidth: 100%> tr> td> table classPreChatPropTable stylewidth: 100%> tr> td stylewidth: 100%;> label>Prechat Survey Name/label> input typetext idprechatSurveyNameInput maxlength50 stylewidth: 100% /> /td> /tr> tr> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forprechatHeaderText>Pre-Chat Header Text/label> textarea multilangfield multilangtyperte multilangpropertyprechatHeaderText multilangidentifierprechatHeaderText multilanglabelPre-Chat Header Text multilangheadingPre-Chat Header classprechatHeaderText idprechatHeaderTextId>/textarea> br />hr /> /td> /tr> tr idconfigLinksPreChatSurvey styledisplay:none> td stylewidth: 100%;> div classaccordMenu stylemargin-top: 20px;> div classaccordMenuTitle selected forchatLinksHolder>Links/div> div classaccordMenuContent idchatLinksHolder styledisplay: block;> div classform-margin-16 linkListDiv> div idpreChatAddLinkHolder> span titleNo steps found classaddButton chatlinkButton inline>span insidelabel>Add Link/span>/span> /div> div idpreChatLinkListHolder> /div> /div> /div> /div> /td> /tr> tr> td> span idprechatSurveyExpiryTooltip stylevertical-align: top;margin-top: 12px; classtip auto>/span> label forprechatSurveyExpirySelect stylevertical-align: top;margin-top: 12px;>Pre-Chat Survey Expiry/label> select idprechatSurveyExpirySelect> option valuenever>Never/option> option valuesessionend>Session End/option> option valuechatend>Chat End/option> /select> /td> /tr> tr> td> br/> span idprechatSurveyStartChatButtonTooltip stylevertical-align: top; margin-top: 12px; classtip auto>/span> label forstartChatButtonTextInput>Start Chat Button Label/label> input typetext multilangfield multilangpropertystartChatButtonText multilangidentifierstartChatButtonTextInput multilanglabelLabel multilangheadingStart Chat Button Label stylefloat: right; classstartChatButtonTextInput idstartChatButtonTextInput /> /td> /tr> tr idtrVideoChatSettings> td> hr /> span idprechatSurveyStartVideoChatTooltip stylevertical-align: top; margin-top: 12px; classtip auto>/span> label>Start A Call/label> div classswitchComponent typecheckbox idenableStartVideoChat stylefloat: right;>/div> br /> div iddivDisableChatOnVideoCall> span idprechatSurveyCallTypeTooltip stylevertical-align: top; margin-top: 12px; classtip auto>/span> label>Call Type/label> select idprechatCallType> option value0>Default Video Settings/option> option value1>2-Way Video Call/option> option value2>1-Way Video Call/option> option value3>Audio Call/option> /select> br /> div stylemargin-top:20px> span idprechatSurveyDisableChatVideoCallTooltip stylevertical-align: top; margin-top: 12px; classtip auto>/span> label>Do not allow Chat during Call/label> div classswitchComponent typecheckbox iddisableChatOnVideoCall stylefloat: right;>/div> /div> /div> /td> /tr> tr idconfigPreChatSurvey> td stylewidth: 100%;> div classaccordMenu stylemargin-top: 20px;> div classaccordMenuTitle selected fordefaultFieldsHolder insidelabel>Default Fields/div> div classaccordMenuContent iddefaultFieldsHolder styledisplay: block;> div classdefaultFields> label classdefaultFieldLabel forenableShowName>Ask for Full Name/label> div classswitchComponent typecheckbox idenableShowName>/div> textarea multilangfield enablerenableShowName multilangpropertynameText multilangidentifierprechatNameText multilanglabelLabel multilangheadingAsk for Full Name classprechatNameText idprechatNameTextId>/textarea> div classcheckbox> input typecheckbox idrequiredShowName /> label forrequiredShowName> Required/label> /div> /div> div classdefaultFields> label classdefaultFieldLabel forprechatEmailText>Ask for Email/label> div classswitchComponent typecheckbox idenableShowEmail>/div> textarea multilangfield enablerenableShowEmail multilangpropertyemailText multilangidentifierprechatEmailText multilanglabelLabel multilangheadingAsk for Email classprechatEmailText idprechatEmailTextId>/textarea> div classcheckbox> input typecheckbox idrequiredShowEmail /> label forrequiredShowEmail> Required/label> /div> /div> div classdefaultFields styledisplay:none> label classdefaultFieldLabel forenableEmailOptIn>Email Opt In/label> div classswitchComponent typecheckbox idenableEmailOptIn>/div> textarea multilangfield enablerenableEmailOptIn multilangpropertyoptInEmailText multilangidentifieroptInEmailText multilanglabelLabel multilangheadingEmail Opt In classoptInEmailText idprechatOptInEmailId multilangdefaultOpt In for Email Communications>/textarea> div classcheckbox> input typecheckbox iddefaultEmailOptInEnabled /> label fordefaultEmailOptInEnabled> Default/label> /div> /div> div classdefaultFields styleheight: 90px;> label classdefaultFieldLabel forprechatPhoneText>Ask for Phone/label> div classswitchComponent typecheckbox idenableShowPhone>/div> div classcheckbox> input typecheckbox idrequiredShowPhone /> label forrequiredShowPhone> Required/label> /div> /div> div classdefaultFields styledisplay:none> label classdefaultFieldLabel forenableTextOptIn>Text Opt In/label> div classswitchComponent typecheckbox idenableTextOptIn>/div> textarea multilangfield enablerenableTextOptIn multilangpropertyoptInText multilangidentifieroptInText multilanglabelLabel multilangheadingText Opt In classoptInText idprechatOptInTextId multilangdefaultOpt In for Text Communications>/textarea> div classcheckbox> input typecheckbox iddefaultTextOptInEnabled /> label fordefaultTextOptInEnabled> Default/label> /div> /div> div classdefaultFields> label classdefaultFieldLabel forprechatCompanyText>Ask for Company/label> div classswitchComponent typecheckbox idenableShowCompany>/div> textarea multilangfield enablerenableShowCompany multilangpropertycompanyText multilangidentifierprechatCompanyText multilanglabelLabel multilangheadingAsk for Company classprechatCompanyText idprechatCompanyTextId>/textarea> div classcheckbox> input typecheckbox idrequiredShowCompany /> label forrequiredShowCompany> Required/label> /div> /div> div classdefaultFields> label classdefaultFieldLabel forprechatQuestionText>Ask a Question/label> div classswitchComponent typecheckbox idenableShowQuestion>/div> textarea multilangfield enablerenableShowQuestion multilangpropertyquestionText multilangidentifierprechatQuestionText multilanglabelLabel multilangheadingAsk a Question classprechatQuestionText idprechatQuestionTextId>/textarea> div classcheckbox> input typecheckbox idrequiredShowQuestion /> label forrequiredShowQuestion> Required/label> /div> /div> /div> div classaccordMenuTitle forAdditionalFieldsHolder insidelabel>Custom Fields/div> div classaccordMenuContent idAdditionalFieldsHolder> div idprechatAdditionalFieldsArea> div classaddMoreFieldsHeading> span idprechatSurveyAdditionalFieldsTooltip classtip auto>/span> label>Add More Fields/label> select idsfPrechatFieldSelect>/select> div classaddButton idbtnAddPrechatField>Field/div> /div> div idprechatFormConfigurator>/div> /div> /div> div classaccordMenuTitle forDisclaimerFieldsHolder insidelabel>Disclaimer/Department/div> div classaccordMenuContent idDisclaimerFieldsHolder> div classdisclaimerOptionHolder> label classdisclaimerOptionLabel forenableShowDisclaimer>Show Disclaimer/label> div classswitchComponent typecheckbox idenableShowDisclaimer>/div> /div> div classchatDisclaimerSettings chatDisclaimerEditorHolder> span idprechatSurveyDisclaimerTooltip classtip auto>?/span> label>Chat Disclaimer/label> br /> textarea multilangfield enablerenableShowDisclaimer multilangtyperte multilangpropertychatDisclaimer multilangidentifierchatPaneDisclaimerInput multilanglabelChat Disclaimer multilangheadingShow Disclaimer styleheight:55px; width:94% classchatPaneDisclaimerInput idchatPaneDisclaimerInputId>/textarea> /div> div classchatDisclaimerSettings visitorAgreeDisclaimerHolder> span idprechatSurveyVisitorAgreeDisclaimerTooltip classtip auto>?/span> label stylemargin-top: 0; forchatPaneDisclaimerCheck>Visitor must agree to disclaimer/label> div classswitchComponent typecheckbox idchatPaneDisclaimerCheck>/div> /div> div classchatDisclaimerSettings chatPaneDisclaimerCheckSetting visitorAgreeDisclaimerHolder> span idprechatSurveyAgreeTextTooltip classtip auto>?/span> label>Agree Text/label> input typetext multilangfield enablerchatPaneDisclaimerCheck multilangpropertyagreeToDisclaimerText multilangidentifierchatPaneDisclaimerText multilanglabelAgree Text multilangheadingVisitor must agree to disclaimer classchatPaneDisclaimerText idchatPaneDisclaimerTextId valueI Agree /> /div> div classdisclaimerOptionHolder styleborder-top: solid 1px #f0f0f0;> label classdisclaimerOptionLabel forenableShowDepartment stylemargin-top: 0;>Show Department/label> div classswitchComponent typecheckbox idenableShowDepartment>/div> /div> div idtrDepartmentSettings> label stylemargin-top: 0; fordepartmentsList>Departments/label> div idemptydepartmentsList styledisplay:none;>There are no departments./div> div iddepartmentsList>/div> label stylemargin-top: 0; forforceDeptCheck>Force selection of department before allowing chat/label> div classswitchComponent typecheckbox idforceDeptCheck>/div> br />br /> label stylemargin-top: 0; forshowDepartmentAsDropdown>Show department selector as dropdown/label> div classswitchComponent typecheckbox idshowDepartmentAsDropdown>/div> br /> label>Select Department Text/label> br /> textarea multilangfield enablerenableShowDepartment multilangpropertyaskDeptText multilangidentifierdeptText multilanglabelDepartment select text multilangheadingShow Department classdeptText iddeptTextId stylewidth: 330px; height: 75px>To help us better assist you, which department do you require assistance from?/textarea> /div> /div> div classaccordMenuTitle forMappingFunctionHolder insidelabel>Mapping Function/div> div classaccordMenuContent idMappingFunctionHolder> /div> /div> /td> /tr> tr idtrCreateLeadInSalesforce> td stylewidth: 100%;> hr /> label stylewidth: 150px; display: inline-block; forcreateLeadInSalesforce>Auto Create Lead in Salesforce/label> div classswitchComponent typecheckbox idcreateLeadInSalesforce>/div> /td> /tr> tr idtrCreateContactInSalesforce> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forcreateContactInSalesforce>Auto Create Contact/Account in Salesforce/label> div classswitchComponent typecheckbox idcreateContactInSalesforce>/div> /td> /tr> tr idtrCreateContactInDynamics365> td stylewidth: 100%;> label stylewidth: 150px; display: inline-block; forcreateContactInSalesforce>Auto Create Contact in Dynamics 365/label> div classswitchComponent typecheckbox idcreateContactInDynamics365>/div> /td> /tr> tr idtrCreateLeadInZendesk> td stylewidth: 100%> label stylewidth: 150px; display: inline-block; forcreateLeadInZendesk>Auto Create Lead in Zendesk/label> div classswitchComponent typecheckbox idcreateLeadInZendesk>/div> /td> /tr> /table> /td> /tr> /table> /div>/template> template idchatlinkConfigTemplate> div> input classchatLinkIdInput typehidden value0 /> div classcontent inside-field> label>Name/label>br /> div classfield-container required> input idchatLinkNameInput maxlength250 classchatLinkNameInput form-input> div classfield-icon>/div> /div> /div> div classcontent inside-field> label>Description/label>br /> div classfield-container> textarea idchatLinkDescriptionInput>/textarea> div classfield-icon>/div> /div> /div> div classcontent> label>Thumbnail/label>br />span classdeleteButton icon-delete idchatLinkImageRemove titleremove image>/span>input typehidden idchatLinkImageIcon />span idchatLinkImageSelect classfileSelect inputchatLinkImageIcon deleteButtonchatLinkImageRemove holderchatLinkImagePreview>Choose Image/span> div idchatLinkImagePreview>/div> /div> div classcontent inside-field> label>URL/label>br /> div classfield-container required> input idchatLinkUrlInput classchatLinkUrlInput form-input> div classfield-icon>/div> /div> /div> div classcontent chatLinkSchedulingOnlyContainer> div classswitchComponent typecheckbox idchatLinkSchedulingOnly>/div>label>Schedule Appointments Link/label> /div> div classcontent idchatLinkVideoCallHolder styledisplay:none> div classswitchComponent typecheckbox idchatLinkVideoCallToggle>/div>label>Start Video Call/label> table width100% idchatLinkVideoCallOptionsTbl styledisplay: none> tr> td colspan2> h3>Visitor/h3> /td> /tr> tr> td colspan2> div classinlineLabel>input typeradio namevisitorChatType classvisitorVoiceOnly visitorChatType />label>Voice Only/label>/div> div classinlineLabel>input typeradio namevisitorChatType classvisitorVideoChat visitorChatType />label>Video Chat/label>/div> /td> /tr> tr idvisitorCameraSettings> td>label translation-off forvisitorCameraAtStart>span insidelabel>Camera is off at start of Chat/span>/label>/td> td> div typecheckbox idvisitorCameraAtStart classswitchComponent>/div> /td> /tr> tr>td colspan2>hr />/td>/tr> tr> td colspan2> h3>Operator/h3> /td> /tr> tr> td colspan2> div classinlineLabel>input typeradio nameoperatorChatType classoperatorVoiceOnly operatorChatType />label>Voice Only/label>/div> div classinlineLabel>input typeradio nameoperatorChatType classoperatorVideoChat operatorChatType />label>Video Chat/label>/div> /td> /tr> tr idoperatorCameraSettings> td>label translation-off foroperatorCameraAtStart>span insidelabel>Camera is off at start of Chat/span>/label>/td> td> div typecheckbox idoperatorCameraAtStart classswitchComponent>/div> /td> /tr> /table> /div> div classcontent halfSplitDiv leftSel>label>Channels/label>br />select idchatLinkChannelsSelect multiple>option value>Any/option>/select>/div> div classcontent halfSplitDiv>label>Subsites/label>br />select idchatLinkSubsitesSelect>option value>Any/option>/select>/div> div classcontent halfSplitDiv leftSel>label>Teams/label>br />select idchatLinkTeamSelect multiple>option value>Any/option>/select>/div> div classcontent halfSplitDiv>label>Operator/label>br />select idchatLinkOperatorsSelect>option value>Any/option>/select>/div> div styleclear: both; classoperatorSettings>/div> div styleclear: both;>/div> div classcontent inside-field> label>No Operator Available Message/label>br /> div classfield-container> textarea idchatLinkOfflineMessageInput>/textarea> div classfield-icon>/div> /div> /div> div classcontent inside-field> label>Awaiting Operator Message/label>br /> div classfield-container> textarea idchatLinkAwaitingOperatorMessage>/textarea> div classfield-icon>/div> /div> /div> div styleclear: both;>/div> div classcontent operatorSettings> div classswitchComponent typecheckbox idallowConnectOtherOperatorInput>/div>label>Allow Connecting to Other Operators/label> /div> div classcontent inside-field operatorSettings otherOpAvailableDiv> label>Other Operator Available Message/label>br /> div classfield-container> textarea idoperatorAvailableMessageInput>/textarea> div classfield-icon>/div> /div> /div> div styleclear: both;>/div> div classcontent halfSplitDiv leftSel10> label>Chat Available Image/label>br />span classdeleteButton icon-delete idchatAvailableImageRemove titleremove image>/span>input typehidden idchatAvailableImageIcon />span idchatAvailableImageSelect classfileSelect inputchatAvailableImageIcon deleteButtonchatAvailableImageRemove holderchatAvailableImagePreview>Choose Image/span> div idchatAvailableImagePreview>/div> /div> div classcontent halfSplitDiv stylemargin-left: 5px;> label>Chat Unavailable Image/label>br />span classdeleteButton icon-delete idchatUnavailableImageRemove titleremove image>/span>input typehidden idchatUnavailableImageIcon />span idchatUnavailableImageSelect classfileSelect right inputchatUnavailableImageIcon deleteButtonchatUnavailableImageRemove holderchatUnavailableImagePreview>Choose Image/span> div idchatUnavailableImagePreview>/div> /div> div styleclear: both;>/div> div classcontent> div classswitchComponent typecheckbox idchatLinkTriggerPreChatInput>/div>label>Trigger Pre-Chat Survey/Task/label> /div> div classcontent> div classswitchComponent typecheckbox idchatLinkAutoStartChat>/div>label>Start Chat Automatically/label> /div> div classcontent> div classswitchComponent typecheckbox idenforceChannelDateFiltersInput>/div>label>Enforce Channel Date Filters/label> /div> /div>/template>/div>div iduserPanel styledisplay: none;> div iduserPanelHeader classuserPanelBox>/div> div iduserPanelContent> table stylewidth: 100%;> tr> td stylewidth: 100px; rowspan4>div iduserPanelPageImage>/div>/td> !-- Time on site --> td>div iduserPanelTimeOnSite>/div>/td> !-- # visits --> tr>td>div iduserPanelVisits>/div>/td>/tr> !-- cart total --> tr>td>div iduserPanelCartTotal>/div>/td>/tr> !-- referrer total --> tr>td>div iduserPanelReferrer>/div>/td>/tr> tr> td>div iduserPanelPrice>!-- product price-->/div>/td> !-- device --> td>div iduserPanelDevice>/div>/td> /tr> /table> /div> !-- alert info, eg hesitant customer --> div iduserPanelAlert classuserPanelBox>/div> div iduserPanelOther1 classuserPanelBox>/div> div iduserPanelOther2 classuserPanelBox>/div> !-- location info --> div iduserPanelFooter classuserPanelBox>/div> div iduserPanelOperatorData classuserPanelBox>/div> div iduserPanelEmailData classticketsummary>/div> div idworldMapData classuserPanelBox>/div> !-- custom tags --> div iduserPanelOther3 classuserPanelBox>/div>/div>canvas idthebgcanvas width1000 height563 styleposition: absolute; top:0px;>/canvas>canvas idthecanvas width1000 height563 styleposition: absolute; top:0px;>/canvas>canvas idfxcanvas width1000 height563 styleposition: absolute; top:0px;>/canvas>template idchannelSelectorPage> div classpreloaderContainer> div classloadingInside>/div> /div> div classchannelSelectorHeader> span insidelabel>Channel Selector/span> /div> div classchannelSelectorLegendsHeader> table> tr> td classchatTabOn>span classlegend>/span>span classlegendLabel insidelabel>Chat Tab is Available/span>/td> td classchatTabOff>span classlegend>/span>span classlegendLabel insidelabel>Chat Tab is Limited/span>/td> td classchatTabUnavailable>span classlegend>/span>span classlegendLabel insidelabel>Chat Tab is Unavailable/span>/td> td stylewidth:235px;> input classsearchInput typesearch placeholderSearch focus maxlength200> /td> /tr> /table> /div> div classchannelSelectorControlHeader> div classchannelControls> label classchannelSwitch translation-off> input idminimiseChannelsSwitch typecheckbox onclickinsideChannelSelectorPage.onMinimizeAllClicked(this)> div classchannelSwitchSlider channelSwitchRound>/div> /label> label classcontrolsLabel>Minimize All/label> label classchannelSwitch stylemargin-left:16px translation-off> input idshowActiveConversationsOnlySwitch typecheckbox> div classchannelSwitchSlider channelSwitchRound>/div> /label> label classcontrolsLabel>Channels with active conversations/label> label classchannelSwitch stylemargin-left:16px translation-off> input idshowLoggedInOperatorChannelOnlySwitch typecheckbox> div classchannelSwitchSlider channelSwitchRound>/div> /label> label classcontrolsLabel>Channels with logged-in operators/label> /div> div classdraggingInfoPanel> div classdragMessageLabel insidelabel>Click and drag any channel to rearrange/div> /div> div classclear>/div> /div> div classchannelContainerDiv mediumscroll> /div> img srcimages/channels/go-to-top-icon.png classgoToTopButton>/template>div idchannelHolder> div idselectedChannel>/div> !-- div idchannelUp titleChannel up>/div> div idchannelDown titleChannel down>/div> -->/div>div idchannelsHolderPreview classchannelsHolderPreview>/div>div idchannels styledisplay: none> table> tr> td stylevertical-align: top;> div classsettingsMenuTable> div classsettingsHeading>INSIDE VIEW/div> div idwebsiteTab classmenuItemDeselected>Websites/div> div idchannelsTab classmenuItemDeselected>Channels/div> div styleheight:20px;>/div> div classfooter styleheight:10px;>/div> /div> /td> td stylevertical-align: top;> div idchannelTabHolder>/div> div idchannelsHolder>/div> div idwebsitesHolder2>/div> /td> /tr> /table>/div>div idmasterSearchHolderPreview styledisplay: none> div classloading styledisplay:none>/div> div classauditContent> span classcloseAudit titleClose>Close/span> span classauditHeading insidelabel>Audit/span> div idswitchScreenTabs classswitchScreen> span data-tabid1 classsearchTab selected insidelabel>Search/span> span data-tabid2 classrecoverTab insidelabel>Recover/span> /div> div classtabs searchContainer stylewidth:100%> div classauditSearchFilters> input classsearchInput msfilter mstab-chats mstab-tickets mstab-text mstab-contacts mstab-calls placeholderSearch everything... maxlength200 minlength3 /> select idmsTicketStatus multiplemultiple classmultiselect msfilter mstab-tickets styleheight:40px;width:128px; placeholderStatus> option value0>New/option> option value1>Open/option> option value2>Pending/option> option value5>On Hold/option> option value4>Resolved/option> option value3>Closed/option> /select> select idmsChatPlatform placeholderType multiplemultiple classmultiselect msfilter mstab-chats styleheight:40px; width:128px;> option value12>Apple Messages/option> option value0>Chat/option> option value14>Google Business Chat/option> option value13>Instagram/option> option value4>Messenger/option> option value8>Line Messaging/option> option value9>WhatsApp/option> option value10>Twitter/option> option value11>WeChat/option> /select> input idmsUserName placeholderContact... typetext classmsfilter mstab-chats mstab-tickets> input idmsOperatorName placeholderOperator... typetext classmsfilter mstab-chats mstab-tickets> select idmsTeamFilter multiplemultiple placeholderTeam classmultiselect msfilter mstab-chats mstab-tickets styleheight:40px; width:128px;>/select> select idmsSubSiteSel placeholderSubsite classmultiselect msfilter mstab-chats mstab-tickets styleheight:40px; width:128px;>/select> input idfromAuditDate placeholderFrom typetext classdatefromcls datepicker msfilter mstab-chats mstab-tickets mstab-text mstab-contacts mstab-calls> input idtoAuditDate placeholderTo typetext classdatetocls datepicker msfilter mstab-chats mstab-tickets mstab-text mstab-contacts mstab-calls> /div> hr stylemargin:0;padding:0;margin-top:17px;margin-bottom:7px;border-color: #f0f0f0; /> div classsearchContainerContent tabContent> div classheaderContainer> ul classtabslist> li>a href#mstab-contacts>span insidelabel>Contacts /span>span idlbl-ms-ccount classroundspan>/span>/a>/li> li>a href#mstab-chats>span insidelabel>Chats /span>span idlbl-ms-chcount classroundspan>/span>/a>/li> li>a href#mstab-tickets>span insidelabel>Tickets /span>span idlbl-ms-tkcount classroundspan>/span>/a>/li> li>a href#mstab-text>span insidelabel>Text /span>span idlbl-ms-txcount classroundspan>/span>/a>/li> li>a href#mstab-calls>span insidelabel>Call /span>span idlbl-ms-clcount classroundspan>/span>/a>/li> /ul> span idauditClearAllFilters classclearaudit>span classicon-cross-thick>/span>Clear Search/span> div classclearfix>/div> /div> div idmstab-contacts classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Name/label>/td> td>label>Email/label>/td> td>label>Mobile/label>/td> td>label>Phone/label>/td> td>label>Company/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-chats classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label> /td> td>label>Type/label>/td> td>label>Contact/label>/td> td>label>Message/label>/td> td>label>Message Date/label>/td> td classoperatorCell>label>Operator/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-tickets classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Ticket Number/label>/td> td>label>Contact/label>/td> td>label>Message Date/label>/td> td>label>Subject/Message/label>/td> td classoperatorCell>label>Operator/label>/td> td classstatusCell>label>Status/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-text classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Contact/label>/td> td>label>Message/label>/td> td>label>Message Date/label>/td> td classoperatorCell>label>Operator/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-calls classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label> /td> td>label>Type/label>/td> td>label>Contact/label>/td> td>label>Message/label>/td> td>label>Message Date/label>/td> td classoperatorCell>label>Operator/label>/td> td>label>Actions/label>/td> /tr> /table> /div> /div> div classnoresults styledisplay:none> span styledisplay:block>Sorry, we were not able to find any results for label idlblSearchTermAudit>/label>/span> span classblueButton searchagain stylewidth:176px; margin-top:35px>Search Again/span> /div> /div> div classtabs recoverContainer stylewidth:100%; display:none> div classrecoverSearchFilters> input classsearchInput placeholderSearch /> input idfromRecoverDate placeholderFrom typetext classdatefromcls datepicker> input idtoRecoverDate placeholderTo typetext classdatetocls datepicker> /div> hr stylemargin:0;padding:0;margin-top:17px;margin-bottom:7px;border-color: #f0f0f0; /> div classrecoverContainerContent tabContent> div classheaderContainer> ul classtabslist> li>a href#mstab-contacts-rec>span insidelabel>Contacts /span>span idlbl-ms-ccount-rec classroundspan>/span>/a>/li> li>a href#mstab-chats-rec>span insidelabel>Chats /span>span idlbl-ms-chcount-rec classroundspan>/span>/a>/li> li>a href#mstab-tickets-rec>span insidelabel>Tickets /span>span idlbl-ms-tkcount-rec classroundspan>/span>/a>/li> li>a href#mstab-text-rec>span insidelabel>Text /span>span idlbl-ms-txcount-rec classroundspan>/span>/a>/li> li>a href#mstab-visitor-rec>span insidelabel>Visitors /span>span idlbl-ms-vcount-rec classroundspan>/span>/a>/li> li>a href#mstab-filelibrary-rec>span insidelabel>Video Feed /span>span idlbl-ms-flcount-rec classroundspan>/span>/a>/li> /ul> span idauditClearAllFilters-rec classclearaudit>span classicon-cross-thick>/span>Clear Search/span> div classclearfix>/div> /div> div idmstab-contacts-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Name/label>/td> td>label>Email/label>/td> td>label>Mobile/label>/td> td>label>Phone/label>/td> td>label>Company/label>/td> td>label>Conversations/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-chats-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label> /td> td>label>Type/label>/td> td>label>Contact/label>/td> td>label>Conversation ID/label>/td> td>label>Message ID/label>/td> td>label>Last Message/label>/td> td>label>Messages/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-tickets-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Ticket Number/label>/td> td>label>Contact/label>/td> td>label>Subject/Message/label>/td> td>label>Conversation ID/label>/td> td>label>Message ID/label>/td> td>label>Messages/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-text-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>Contact/label>/td> td>label>Conversation ID/label>/td> td>label>Message ID/label>/td> td>label>Message/label>/td> td>label>Messages/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-visitor-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>ID/label>/td> td>label>IP Address/label>/td> td>label>Conversations/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> div idmstab-filelibrary-rec classmediumscroll mstabcontent> table> tr classheaderRow> td classemptyCell>/td> td classsno>label>S.No./label>/td> td>label>ID/label>/td> td>label>Description/label>/td> td>label>Deleted By/label>/td> td>label>Deleted On/label>/td> td>label>Recover Time/label>/td> td>label>Actions/label>/td> /tr> /table> /div> /div> div classnoresults styledisplay:none> span styledisplay:block>Sorry, we were not able to find any results for label idlblSearchTermRecover>/label>/span> span classblueButton searchagain stylewidth:176px; margin-top:35px>Search Again/span> /div> /div> /div>/div>div idwebsites styledisplay: none> div classcloseButton>/div>h3>Site Selection/h3>br /> div idwebsitesHolder>/div>/div>div idshoutout styledisplay: none> div classwindowTitle>Shout out/div> div classwindowContent> label>Enter a shout out/label> textarea idshoutInput>/textarea> /div>/div>div idmakeAnOfferWindow styledisplay: none> div classpopupTitle>MAKE AN OFFER/div> br /> br /> Select the offer:br> br> div idoffersHolder>/div> br /> table stylewidth:100%> tr> td styletext-align:center;> table stylewidth: 200px; margin-left: auto; margin-right: auto;> tr> td>div classdataOption idmakeOfferOK>MAKE OFFER/div>/td> td>div classdataOption idmakeOfferCancel>CANCEL/div>/td> /tr> /table> /td> tr> /table>/div>div classfloatingWindow2 idchatToAll styledisplay: none;> div classwindowContent> div classcloseButton>x/div> div classtabHolder idbroadcastTabs> div classtab forbroadcastContainer>Broadcast/div> div classtab forautomaticMessageContainer idautoMessageTab>Automatic Messages/div> /div> div idbroadcastContainer> div classwhiteFormHolder> h3>Send a message to multiple visitors at once./h3> p>Send this message to:/p> label forallUsersRadio>All visitors/label>input typeradio idallUsersRadio namebulkRadio />br /> label forvisibleUsersRadio>All visible visitors/label>input typeradio idvisibleUsersRadio namebulkRadio checkedchecked />br /> p>label>Visitors browsing the site longer than/label>input idbulkChatTime stylewidth:50px; value0 /> mins/p> label forexcludeChats>Exclude visitors with a chat/label>input typecheckbox idexcludeChats />br />br /> div idbulkChatIcon classblueButton>SAVED RESPONSES/div> label>Message/label>br /> div classinputHolder stylemargin-top: 10px;>textarea idbulkChatInput placeholderenter message>/textarea>/div> div idbroadcastSendButton classsendButton>/div> /div> /div> div idautomaticMessageContainer> div classwhiteFormHolder> To add more advanced automatic messaging and events, go to the span classinsideLink idlinkToEventsMenu>events/span> page in the setup menu. table stylewidth:100%;>tr>td styletext-align: right;>span classblueButton idaddAutomaticMessageButton titleadd automatic message>Add +/span>/td>/tr>/table> div idbroadcastEventsHolder>/div> /div> /div> /div>/div>div idaddStatsWindow classmediumscroll styledisplay: none> div classcloseButton floatingClose>span classicon-d-close>/span>/div> div classwindowTitle insidelabel>Stats Bar Settings/div> div classwindowContent> div idstatsItemsHolder classmediumscroll>/div> /div> div idstatsOptionsHolder> div idblueCheck classcolor-checkbox>/div> div iddarkCheck classcolor-checkbox>/div> div idgreyCheck classcolor-checkbox grayMark>/div> div idlightCheck classcolor-checkbox grayMark whiteBox>/div> span classsaveButton idsaveStatsBarSettingsButton>Save/span> div idcheckboxStatsHolder> div classinside-checkboxStats stylemargin-bottom: 20px; idenforceStatsBarCheck>span insidelabel>Enforce Global Settings/span>/div> div classinside-checkboxStats idmakeDefaultStatsBarCheck>span insidelabel>Save as Global Default/span>/div> /div> /div>/div>div idinsiderChat classinsiderChatClosed styledisplay: none> div classcloseButton stylewidth: 20px;>span classicon-arrow-left>/span>/div> div idinsiderChatArrow>/div> div idinsiderChatMenu>span insidelabel>Team Chat/span>/div> div idinsiderChatHolder>/div> div idinsiderChatFilters> to: select idtoSelect>option valueall>All/option>option valuechannel>Channel/option>option valueoperator>Private/option>/select> select idoperatorToSelect>/select> /div> div classsendChatBox> table classchatInputTable stylewidth: 100%;> tr> td> div idinsiderChatBox> textarea idinsiderChatInput placeholderenter chat>/textarea> /div> /td> td> div classsendButton idoperatorChatSendButton>/div> /td> /tr> /table> /div> div idoperatorChatDetails>/div>/div>div idworld-map styledisplay: none;> div idworld-map-image> img classlazy data-original./images/worldmap.svg /> /div>/div>div idworldMapHover>/div>div idacademyWindow styledisplay: none> div classmenuTitle>span insidelabel>Academy/span>div stylefont-size: 13px;vertical-align: middle;display: inline-block; margin-left: 20px; border-left: 1px solid #f2f2f2; padding-left: 20px;>div stylemargin-top: 13px;margin-right: 17px;float: left;>Any comments left by managers on your chats will show here./div>select idacademyReadSelect>option valuefalse>Unread/option>option valuetrue>All/option>/select>/div>/div> div idacademyItems>/div>/div>div idinsideTicketTooltip classticketsummary styledisplay: none;>/div>div idinsideBotAssistTooltip classbotsummary styledisplay: none;> section> div classsuggestedheadig>label>Bot Suggested/label>/div> div classsuggestiontext> span classbotmsg mediumscroll> /span> /div> div classoperationblock> label>Operator Action/label> span insidelabel>/span> /div> div classfunctionblock styledisplay:none> label>Source/label> div classfunctionblock-tags>span insidelabel>/span>/div> /div> /section> section classcitationsblock> label idcitationslabel>Citations (0)/label> div classcitationsblock-content>/div> /section>/div>div styledisplay:none;>input typetext idphoneValidationField />/div>div idrelatedIntentTooltip styledisplay:none;> div classheader> label>Related Intents/label> /div> div classrelateditems> div classrelatedintentmessages mediumscroll> /div> /div>/div>div iduserDetailWindow styledisplay:none;> div iduserDetailBack>/div> div idmobileUserDetailTabs styledisplay: none;> div classtabHolder tabs> div classtab idmobileOverviewTab for>Overview/div> div classtab idmobileChatTab for>Chat/div> div classtab idmobileDetailTab for>Detail/div> div classtab idmobileInfoTab for styledisplay:none>Information/div> div classtab idmobileVideoTab forvideoPanel styledisplay: none>Video/div> /div> /div> div idavatarSceneHolder>/div> div idavatarAnimationSelector>/div> div idbackToFloorButton classtip auto right titleBack to Floor Esc> span classicon-mm-floor>/span> /div> div iduserDetailAvatarHolder> div iduserCurrentPage>/div> div iduserDetailCanvasHolder> div iduserDetailCounter>/div> div iduserDetailPostponeCounter styledisplay:none;> span classicon-postpone1 stylefont-size: 24px;>/span> /div> canvas iduserDetailCanvas width110 height300>/canvas> div iduserDetailBotStatusCanvasHolder> i classicon icon-workflow1>/i> canvas iduserDetailBotStatusCanvas width40 height95>/canvas> /div> /div> /div> div iduserDetail> div idflagSelector> div classflagSelectorContent thinscroll> div classflagButton deselected idblockedButton nameBlocked valueblocked> svg xmlnshttp://www.w3.org/2000/svg width28 height28> image x0 y0 width28 height28 xmlns:xlinkhttp://www.w3.org/1999/xlink xlink:href./images/icon-floor-blockchat.svg /> /svg> /div> div classflagButton idabandonedCartButton nameAbandoned Cart valueabandonedCart> svg xmlnshttp://www.w3.org/2000/svg width28 height28> image x0 y0 width28 height28 xmlns:xlinkhttp://www.w3.org/1999/xlink xlink:href./images/abandoned_cart_flag.svg /> /svg> /div> div classflagButton iddndButton nameDND valuednd> svg xmlnshttp://www.w3.org/2000/svg width28 height28> image x0 y0 width28 height28 xmlns:xlinkhttp://www.w3.org/1999/xlink xlink:href./images/dnd_flag.png /> /svg> /div> div classflagButton idvipButton nameVIP valuevip> svg xmlnshttp://www.w3.org/2000/svg width28 height28> image x0 y0 width28 height28 xmlns:xlinkhttp://www.w3.org/1999/xlink xlink:href./images/vip_icon.png /> /svg> /div> div classflagButton idfavButton nameFavourite valuefav> svg xmlnshttp://www.w3.org/2000/svg width28 height28> image x0 y0 width28 height28 xmlns:xlinkhttp://www.w3.org/1999/xlink xlink:href./images/star_icon.png /> /svg> /div> div classflagButton verificationFlag icon-shield-verified unverified idverifyButton>/div> /div> /div> div classcobrowseChatpaneTabsHolder> div classcobrowseTabTitle contactInfo>span>Contact Information/span>/div>div classcobrowseTabTitle active>span>Current Chat/span>/div> div classconversationPanelBtn>/div> /div> table idfloatingUserPanelTable> tr> td idvisitorDetailHolderCell>/td> td idallChatsHolderCell> div idallChatsHolderCellWrapper> div classroundCobrowseChatpane>/div> div idchatPaneHeader styledisplay: none> span idchatPaneHeaderPlatformIcon classicon-chat-outline>/span> span idchatPaneHeaderChatId classchatPaneHeaderText>/span> div idchatPaneHeaderRightButtons> span idscreenShareButton classinsideIcon32x32 styledisplay: none;margin-right: 10px;>span classicon-screenshare>/span>/span> span idaudioChatButton classinsideIcon32x32 styledisplay: none;>span classicon-phone>/span>/span> span idvideoChatButton classinsideIcon32x32 styledisplay: none;>span classicon-video>/span>/span> /div> /div> div idchatPane> div idchatPaneContent> div idallChatsContainer> div idallChats classthinscroll notrack> div idcontainedChat> div idpreviousChatWindow>/div> div classuserChatWindow>/div> /div> /div> /div> div idunreadMessagesIndicator>span classicon-minimize-rounded>/span>div idunreadMessageIndicatorText>/div>/div> div classchatBotContextBlock> span classcpbcheader> label classcpbcheaderitem>CONTEXT/label>span classcount cpbcheaderitem>(0)/span>span classicon-Plus>/span> select idcpbotContexts multiple>/select> /span> div classchatBotContextBlockMain> div classcontextList> div classfullwidth> /div> /div> /div> /div> div idinsideAiSuggestionsBox> div idaiSuggestionBoxOverlay>/div> div classloadingIcon>span classicon-loading>span>/div> div classcloseButton>span classicon-arrowdown />/div> div classaiSuggestionBoxHeader> h3>span classicon-ai>/span>AI Chat Assistant/h3> div classaiSuggestionBoxSource styledisplay: none;>span classaiSourceLabel>Source/span>span classsourceContainer>/span>/div> /div> div classcontent> textarea idinsideAiSuggestionsTextarea classthinscroll placeholderThere are no suggestions currently.>/textarea> div classbuttonsStretch> select idinsideAiSuggestionsStyleSelect> option valuepolite>Polite/option> option valuecasual>Casual/option> option valuehumorous>Humorous/option> option valuenerdy>Nerdy/option> option valueprofessional>Professional/option> option valuecreative>Creative/option> /select> div classinsideButton grey idinsideAiSuggestionsRedo>Suggest again/div> div classinsideButton green idinsideAiSuggestionsSend>Send/div> /div> /div> /div> div idmessageSuggestionBox> div classloadingIcon>span classicon-loading>span>/div> div classcloseButton>span classicon-arrowdown />/div> h3>span classicon-Info>/span>span classmessageSuggestionTitle>Message Suggestion/span>/h3> div classcontent> div idmessageSuggestionTextarea classthinscroll contentEditable placeholderThere are no suggestions currently.>/div> div classbuttonsStretch> div classinsideButton grey idmessageSuggestionIgnore>Ignore/div> div classinsideButton green idmessageSuggestionSend>Send/div> /div> /div> /div> div idsendChatBox> div idsendChatBoxOverlay styledisplay: none;>/div> div classcurrentScopeOutline> div classticketSubject styledisplay: none;> img src/images/ticket.png /> span>/span> /div> div classclearfix>/div> div idchatControls> span idendChat classinsideIcon32x32 red>span classicon-end>/span>/span> span idescalateChatButton classinsideIcon32x32 hoverRed>span classicon-escalate-chat>/span>/span> span idtransferChatButton classinsideIcon32x32>span classicon-transfer>/span>/span> span idtakeChatButton classinsideIcon32x32 styledisplay:none;>span classicon-take-1>/span>/span> !--span idcreateNewContact classinsideIcon32x32>span classicon-add-contact>/span>/span>--> span idsendSchedulingLinkButton classinsideIcon32x32 styledisplay:none;>span classicon-send-schedule>/span>/span> span idforwardTicketButton classinsideIcon32x32>span classicon-forward-email>/span>/span> span idleadButton classinsideIcon32x32>span classicon-add-lead>/span>/span> span idremoveFromFloorButton classinsideIcon32x32>span classicon-remove-from-floor>/span>/span> span idcreateCaseButton classinsideIcon32x32 createCaseButton styledisplay: none>span classicon-salesforce-case>/span>/span> span idreopenInsideTicket classinsideIcon32x32 styledisplay: none;>span classicon-reopen-ticket>/span>/span> span idsendWorkflowButton classinsideIcon32x32>i classicon icon-bot>/i>/span> span idpostponeButton classinsideIcon32x32>span classicon-postpone1 stylefont-size: 24px;>/span>/span> span idbeRightBackButton classinsideIcon32x32>span classicon-brb-postpone>/span>/span> span idcloseChatPaneButton classinsideIcon32x32>span classicon-end-customer-chat>/span>/span> span idtoggleSystemMessagesButton classinsideIcon32x32>span classicon-eye1>/span>/span> div idchatRightButtons> span idcreateInsideTicket classinsideIcon32x32>span classicon-create-ticket>/span>/span> span idspamButton classinsideIcon32x32 titleSpam>span classicon-spam>/span>/span> span idcategoriseButton classinsideIcon32x32 titleDisposition>img classiconGeneral src./images/chatpane/icon-add-disposition-off.svg />img classiconHover src./images/chatpane/icon-add-disposition-on.svg />img classiconDone src./images/icon-disposition-tick.svg />/span> /div> /div> div idchatInputOutline classchatInputOutline> div idsocialMediaAccountInfo>/div> div idemailSubjectHolder>input idemailSubject placeholdersubject />/div> div idinsideTicketInfo classinsideTicketInfo styledisplay:none;> div classinsideTicketChatBoxInfo> table> tr> td width65px alignleft> div insidelabel>Ticket:/div> /td> td> div idinsideTicketIdChatBox>#/div> span idinsideTicketPinButton classicon-pin>/span> /td> td> span idexpandChatPaneButton classicon-external>/span> div classinside-ticket-status>/div> div classuserChatInputCcBccLinks> a iduserChatInputBccLink classbccLink right>BCC/a> a iduserChatInputCcLink classccLink right>CC/a> /div> /td> /tr> tr> td alignleft> div insidelabel>Subject:/div> /td> td colspan2> div idinsideTicketSubjectChatBox classinsideTicketSubjectChatBox>/div> div styleposition:relative;>input iduserChatInputEditSubject typetext maxlength998 placeholderEnter custom subject line... />/div> /td> /tr> tr> td alignleft> div insidelabel classuserChatInputFromLabel>From:/div> /td> td iduserChatInputFromEmailContainer colspan2> select iduserChatInputFromEmail>/select> /td> /tr> tr> td alignleft> div insidelabel classuserChatInputRequesterLabel>Requester:/div> /td> td iduserChatInputRequesterContainer colspan2> div iduserChatInputRequester>/div> span classicon icon-Edit styledisplay: none;>/span> /td> /tr> tr> td alignleft> div classccLabel insidelabel>CC:/div> /td> td colspan2> div iduserChatInputCCLabel>/div> input iduserChatInputCC typeemail multiple placeholderCC /> /td> /tr> tr> td alignleft> div classbccLabel insidelabel>BCC:/div> /td> td colspan2> div iduserChatInputBCCLabel>/div> input iduserChatInputBCC typeemail multiple placeholderBCC /> input iduserChatInputManagerCC typehidden /> /td> /tr> /table> /div> /div> div iduserChatInput contentEditabletrue roletextbox onpastevirtualStore.pasteInInput(event) placeholderType your message, press ENTER to send data-placeholderType your message, press ENTER to send classthinscroll chatPaneUserChatInput>/div> div classattachmentHolder styledisplay: none;> div classattachmentDropper> label forattachmentDropperInput>Drop files here or click to select/label>input typefile nameattachmentDropperInput idattachmentDropperInput /> /div> div classattachmentOptions> div idselectAttachmentFromComputer classattachmentOptionButton>Select from Computer/div> div idselectAttachmentFromFileLibrary classattachmentOptionButton>Select from File Library/div> /div> /div> div classemailAttachments thinscroll notrack>/div> /div> /div> /div> div idsendChatBoxMobile styledisplay: none;> div idchatInputModes> div idreplyMode classchatInputModeBtn selected>Reply/div> div idaddCommentMode classchatInputModeBtn>Comment/div> /div> div idemailChatInputContainer>/div> !-- cover the chat input for eg take from queue--> div idmobileChatInputCover>div idmobileChatInputCoverButton classwhiteButton blue>span classicon-take>/span>div classtext>Take from the queue/div>/div>/div> table idinsideChatFooterTable classempty> tbody> tr> td idchatMenuButtonCell> div idchatMenuButton>span classicon-chatmenu>/span>/div> /td> td idchatInputCell styledisplay: table-cell;> div iduserChatInput classchatPaneUserChatInput contentEditabletrue roletextbox onpastevirtualStore.pasteInInput(event) placeholderType your message...>/div> input typefile nameattachmentDropperInput idattachmentDropperInput /> div idmobileSendAsButton classblueButton>Mark as Resolved/div> /td> td idchatInputButtons> div idchatSendButtonMobile aria-labelSend Chat rolebutton titleSend Chat class styleopacity: 1; display: none;>span classicon-paperplane>/span>/div> div idattachmentButtonMobile aria-labelAttach File rolebutton titleAttach File styledisplay: flex; classdisabled>span classicon-attach>/span>/div> !--div idvideoButtonMobile aria-labelVideo rolebutton titleVideo styledisplay: flex; classdisabled>span classicon-video-unfilled>/span>/div>--> div idaiOptionsButtonMobile aria-labelai options rolebutton titleai options>span classicon-magic-wand>/span>/div> div idchooseEmojiButtonMobile aria-labelChoose Emoji rolebutton titleChoose Emoji>span classicon-smile>/span>/div> /td> /tr> /tbody> /table> /div> /div> div idchatStatus>/div> div classplatforms> div classchatTypeButton selected idchatPlatformButton titleChat data-platformid0 styledisplay: none;>span classicon-chat-outline>/span>/div> div classchatTypeButton idvoicePlatformButton titleVoice data-platformid2 styledisplay: none;>span classicon-voice>/span>/div> div classchatTypeButton idemailPlatformButton titleEmail data-platformid1 styledisplay: none;>span classicon-email>/span>/div> div classchatTypeButton idfacebookPlatformButton titleFacebook data-platformid7 styledisplay: none;>span classicon-facebook>/span>/div> div classchatTypeButton idfacebookmessengerPlatformButton titleMessenger data-platformid4 styledisplay: none;>span classicon-messenger>/span>/div> div classchatTypeButton idlinePlatformButton titleLine data-platformid8 styledisplay: none;>span classicon-linemessaging>/span>/div> div classchatTypeButton idwhatsappPlatformButton titleWhatsApp data-platformid9 styledisplay: none;>span classicon-whatsapp>/span>/div> div classchatTypeButton idweChatPlatformButton titleWeChat data-platformid11 styledisplay: none;>span classicon-wechat>/span>/div> div classchatTypeButton idtwitterPlatformButton titleTwitter data-platformid10 styledisplay: none;>span classicon-twitter>/span>/div> div classchatTypeButton idapplemessagesPlatformButton titleApple Messages data-platformid12 styledisplay: none;>span classicon-applebusinesschat>/span>/div> div classchatTypeButton idgooglebusinessmessagesPlatformButton titleGoogle Business Messages data-platformid14 styledisplay: none;>span classicon-googlebusinessmessages>/span>/div> div classchatTypeButton idinstagramPlatformButton titleInstagram data-platformid15 styledisplay: none;>span classicon-instagram>/span>/div> div classchatTypeButton idkakaotalkPlatformButton titleKakao Talk data-platformid16 styledisplay: none;>span classicon-kakaotalk>/span>/div> div classchatTypeButton idsmsPlatformButton titleText data-platformid3 styledisplay: none;>span classicon-sms>/span>/div> div idchatSendButton classblueButton small insidelabel>Send/div> div idstartVoiceCallButton classblueButton small styledisplay:none insidelabel>Start Voice Call/div> div classbtn-drop-menu stylefloat:right;> div idsendAsButton classblueButton small btn-dropdown sendAsButton styledisplay: none;> i classicon-Arrow-Down>/i> /div> ul idsendAsButtonMenu classbtn-dropdown-menu sendAsButton styledisplay: none;> li idsendAsOpen onclickvirtualStore.sendChatAsClick(this, 1) classstatus>div classopen>Send as Open/div>/li> li idsendAsPending onclickvirtualStore.sendChatAsClick(this, 2) classstatus>div classpending>Send as Pending/div>/li> li idsendAndPutOnHold onclickvirtualStore.sendChatAsClick(this, 5) classstatus>div classhold>Send and put On Hold/div>/li> li idsendAsResolved onclickvirtualStore.sendChatAsClick(this, 4) classstatus>div classresolved>Send as Resolved/div>/li> /ul> ul idsendAsButtonMenuFacebookMessenger classbtn-dropdown-menu sendAsButton styledisplay: none;> li idsendAsConfirmedEventUpdate onclicksocialMedia.functions.sendChatAsClick(this, CONFIRMED_EVENT_UPDATE) classstatus >div classconfirmedEventUpdate stylewidth:100%>Confirmed Event Update/div>/li> li idsendAsPostPurchaseUpdate onclicksocialMedia.functions.sendChatAsClick(this, POST_PURCHASE_UPDATE) classstatus >div classpostPurchaseUpdate stylewidth:100%>Post Purchase Update/div>/li> li idsendAsAccountUpdate onclicksocialMedia.functions.sendChatAsClick(this, ACCOUNT_UPDATE) classstatus >div classaccountUpdate stylewidth:100%>Account Update/div>/li> li idsendAsHumanAgentUpdate onclicksocialMedia.functions.sendChatAsClick(this, HUMAN_AGENT) classstatus >div classhumanAgentUpdate stylewidth:100%>Human Agent Update/div>/li> /ul> ul idsendAsButtonMenuInstagramMessenger classbtn-dropdown-menu sendAsButton styledisplay: none;> li onclicksocialMedia.functions.sendChatAsClick(this, HUMAN_AGENT) classstatus>div stylewidth:100%>Human Agent Update/div>/li> /ul> /div> div idoverflowButton classoverflowButton styledisplay: none;>span classicon-overflow>/span>/div> div idoverflowMenu classoverflowMenu styledisplay: none;>/div> div idcopyChatToClipboard classcopyChatToClipboard>span classicon-clipboard>/span>/div> div classinsideControlGroup> div idattachmentButton classattachmentButton>span classicon-attach styledisplay: flex>/span>/div> div classchatTypeButton orange idpencilPlatformButton>img classiconHover src/images/chatpane/icon-note-on.svg />img classiconNormal src/images/chatpane/icon-note-off.svg />img classiconSelected src/images/chatpane/icon-note-white.svg />/div> /div> div idchooseEmoji>span classfa-regular fa-smile>/span>/div> div idemojiSelector> span classselectEmoji titleSmiley>🙂/span> span classselectEmoji titleSmiling face with open mouth>😃/span> span classselectEmoji titleGrinning face with smiley eyes>😁/span> span classselectEmoji titleFace savouring delicious food>😋/span> span classselectEmoji titleSmiling face with heart shaped eyes>😍/span> span classselectEmoji titleOK hand>👌/span> span classselectEmoji titleAstonished face>😲/span> span classselectEmoji titleSad face>🙁/span> span classselectEmoji titleDisappointed face>😞/span> span classselectEmoji titleCrying face>😢/span> /div> div classformattingToolbarButton>i classfa-regular fa-font-case>/i>/div> div classformattingToolbar> div classformattingMenu valuesize titleSize> i classfa-regular fa-text-size>/i>i classfa-solid fa-caret-down>/i> /div> div classseparator>/div> div classformattingMenu valuebold titleBold>i classfa-regular fa-bold>/i>/div> div classformattingMenu valueitalic titleItalic>i classfa-regular fa-italic>/i>/div> div classformattingMenu valueunderline titleUnderline>i classfa-regular fa-underline>/i>/div> div classformattingMenu valuecolor titleText Color>i classfa-regular fa-font>/i>/div> div classformattingMenu valuehighlight titleText Highlight>i classfa-regular fa-highlighter>/i>/div> div classseparator>/div> div classformattingMenu valuelist-ul titleBulleted list>i classfa-regular fa-list-ul>/i>/div> div classformattingMenu valuelist-ol titleNumbered list>i classfa-regular fa-list-ol>/i>/div> div classformattingMenu valueoutdent titleIndent less>i classfa-regular fa-outdent>/i>/div> div classformattingMenu valueindent titleIndent more>i classfa-regular fa-indent>/i>/div> div classseparator>/div> div classformattingMenu valuelink titleInsert link>i classfa-regular fa-link>/i>/div> div classseparator>/div> div classformattingMenu valueimage titleAttach image>i classfa-regular fa-image>/i>/div> /div> div iddivReqPayment>span classicon-credit-card>/span>/div> div idaiOptions classbelowChatInputButton>span classicon-magic-wand>/span>/div> div idaiOptionsMenu> div classchatOptionMenuItem valuespelling>Check Spelling/Grammar/div> div classchatOptionMenuItem valueexpand>Expand/div> /div> /div> /div> /div> /div> div idsendWhatsappTempaleHolder classcustomSelectPopup styledisplay:none>/div> div idsendWorkflowHolder classcustomSelectPopup styledisplay:none>/div> /td> td iduserDetailOtherPanelContainer classuserDetailOtherPanelContainer detailsPanelPrimary stylevertical-align: top> div classuserDetailOtherPanel detailsPrimaryContainer> div idproductPanel classotherPanel> Products div classjumpList> div classjumpListTable> div classjumpListItem>Related/div> div classjumpListItem>Popular/div> div classjumpListItem>Viewed/div> div classjumpListItem>Purchased/div> /div> /div> /div> div idresponsesPanel classotherPanel> div classmenuTitle> label>Saved Responses/label> span classicon icon-Search2 idsearchIconResponse styledisplay:none>/span> span classicon icon-Edit ideditResponse>/span> span classicon icon-refresh chatpaneRefreshBtn>/span> div idinsideTicketCloseButton classcloseButton> span classicon-Close-Icon>/span> /div> /div> div idcrSearchHolder classscrollEnabled> div classsearch-content> input idcrSearch placeholderSearch classsearchInput> /div> div classfilterDropdownsResponses> div classcustom-select subsites> select idfilterResponsesSubsites titleFilter Responses by Subsite>/select> /div> div classcustom-select language> select titlePlease select language for saved responses idchatPaneSRLangFilter translation-off>/select> /div> /div> div styleclear:both;>/div> /div> div classresponseChipsHolder>span classradioGroup selectedStatus idallResponseChip>All/span>span classradioGroup idmyResponseChip>Personal/span>span classradioGroup idteamResponseChip>Team/span>span classradioGroup idfrequentResponseChip>Frequent/span>/div> div idcannedResponseHolder classthinscroll>/div> /div> div idlinksPanel classotherPanel> div classmenuTitle> label>Saved Links/label> span classicon icon-refresh chatpaneRefreshBtn>/span> div idinsideTicketCloseButton classcloseButton> span classicon-Close-Icon>/span> /div> /div> div stylepadding: 10px 16px 10px 16px; height: 65px; border-bottom: solid 1px #f0f0f0;> input placeholderSearch classsearchInput idsavedLinksSearchInput styleheight: 40px;width:100%;padding: 11px 5px 10px 38px; font-size: 14px; background-image: none;> div idfilterLinksSubsitesHolder stylewidth: calc(50% - 5px); float:right; top: 10px;> select idfilterLinksSubsites titleFilter Links by Subsite>/select> /div> /div> div idsavedLinks classthinscroll>/div> /div> div idproductsPanel classotherPanel> div classmenuTitle> label>Products/label> span classicon icon-refresh chatpaneRefreshBtn>/span> div idinsideTicketCloseButton classcloseButton> span classicon-Close-Icon>/span> /div> /div> div stylepadding: 10px 16px 10px 16px; height: 65px; border-bottom: solid 1px #f0f0f0;> input placeholderSearch classsearchInput idproductSearchInput styleheight: 40px; width: 100%; padding: 11px 5px 10px 38px; font-size: 14px; background-image: none;> div idfilterProductsSubsitesHolder stylewidth: calc(50% - 5px); float: right;> select idfilterProductsSubsites titleFilter products based on subsite styleheight: 40px;>/select> /div> /div> div classchipHolder>span classradioGroup selectedStatus valueall insidelabel>All Products/span>span idtopByVisitor classradioGroup valuemost-viewed insidelabel>Top by Visitor/span>/div> div idrelatedProductsHolder classthinscroll>/div> /div> div idvideoLibPanel classotherPanel> div classmenuTitle> label>Videos/label> /div> div stylepadding: 10px 16px 10px 16px; height: 65px; border-bottom: solid 1px #f0f0f0;> input placeholderSearch classsearchInput idvideoLibSearchInput styleheight: 40px; width: 100%; padding: 11px 5px 10px 38px; font-size: 14px; background-image: none;> /div> div classchipHolder>span classradioGroup selectedStatus valuemine>Mine/span>span classradioGroup valuecompany>Company/span>span classradioGroup valuecompanyShows>Company Shows/span>/div> div idvideoLibrary classvideosList thinscroll>/div> /div> div idoffersPanel classotherPanel> div classmenuTitle> label>Offers/label> span classicon icon-refresh chatpaneRefreshBtn>/span> /div> div classchatpaneFilterContainer> div idofferSearchInputContainer> input classsearchInput placeholderSearch idofferSearchInput styledisplay: none; /> /div> /div> div classoffersTabListHolderContainer thinscroll> div classloadingIconContainer>/div> div idoffersTabListHolder>/div> /div> /div> div idvideoPanel classotherPanel> div classmenuTitle styleheight: 60px;> div stylemargin-top: 10px; display: inline-block insidelabel>Video Chat/div> div idvideoPanelOptionButtons stylefloat: right; margin-right: 40px;> /div> /div> div idvideoPanelVideo styleheight: calc(100% - 60px);>/div> /div> div insidelabel idOffersPanel classotherPanel>Offers/div> div idKBPanel classotherPanel>KB/div> div classchatpaneTabHolder> div classtabHolder tabs> div insidelabel classtab bottom forresponsesPanel idresponsesTab data-order2>Responses/div> div insidelabel classtab bottom forlinksPanel idlinksTab data-order3>Links/div> div insidelabel classtab bottom forproductsPanel idproductsTab data-order4>Products/div> div insidelabel classtab bottom forvideoLibPanel idvideoLibTab data-order5>Videos/div> div insidelabel classtab bottom foroffersPanel idoffersTab data-order7 styledisplay:none;>Offers/div> div insidelabel classtab bottom forvideoPanel idvideoTab data-order8 styledisplay: none;>Video/div> /div> /div> div iduserDetailOtherPanelToggle classuserDetailOtherPanelToggle open icon-default-minimise-2 primaryPanelToggle>/div> /div> /td> td iduserDetailOtherPanelContainer classuserDetailOtherPanelContainer detailsPanelSecondary stylevertical-align: bottom> div classuserDetailOtherPanel detailsSecondaryContainer> div idcasesPanel classotherPanel> div classmenuTitle> label>Cases/label> img idcreateCaseImage classcreateCaseButton src./images/chatpane/icon-create-case-on.svg /> span idrefreshCases classicon icon-refresh chatpaneRefreshBtn>/span> /div> div classchatpaneFilterContainer> input classsearchInput placeholderSearch idcaseSearchInput /> /div> div idcaseListingHeader stylepadding-right:17px;> table stylewidth: 100%> tr classticket-listitem-header> td stylewidth: 220px; text-align: left; insidelabel>Name/td> td stylewidth: 120px; text-align: left; insidelabel>Date/td> td stylewidth: 170px; text-align: center; insidelabel>Status/td> /tr> /table> /div> div idcaseListingHolder classthinscroll>/div> div idcaseDetailHolder classthinscroll>/div> /div> div idticketsPanel classotherPanel> div classmenuTitle> label>Tickets/label> span classicon icon-refresh chatpaneRefreshBtn>/span> img classcreateCaseButton src./images/chatpane/icon-create-case-on.svg /> /div> div classchatpaneFilterContainer> input classsearchInput placeholderSearch idticketSearchInput /> /div> div idticketListingHeader stylepadding-right:17px;> table stylewidth: 100%> tr classticket-listitem-header> td stylewidth: 25%; text-align: left insidelabel>Type/td> td stylewidth: 25%; text-align: left; insidelabel>Date/td> td stylewidth: 25%; text-align: left; insidelabel>Priority/td> td stylewidth: 25%;text-align: left; insidelabel>Status/td> /tr> /table> /div> div idticketListingHolder classthinscroll>/div> div idticketDetailHolder classthinscroll>/div> /div> div idnotesPanel classotherPanel> div classmenuTitle> label>Notes/label> span classicon-Plus idaddNote>/span> /div> div idrightNoteListHolder> div classinside-tabs form idnotesPanelTabs> div classtabHeader no-border> ul> li>a href#allNotes insidelabel>All/a>/li> li>a href#myNotes insidelabel>Mine/a>/li> /ul> /div> input classnotesSearch searchInput placeholderSearch> div idallNotes> div classnotesList thinscroll>/div> /div> div idmyNotes> div classnotesList thinscroll>/div> /div> /div> /div> /div> div idinsideTicketPanel classotherPanel> div idinsideTicketListingTopHeader classmenuTitle> label>Conversations/label> span classicon icon-refresh chatpaneRefreshBtn>/span> /div> div classchatpaneFilterContainer conversationSearch> input idinsideTicketSearchInput classsearchInput placeholderSearch /> /div> div classclearfix>/div> div idinsideTicketListingHolder classthinscroll>/div> /div> div idaskGPTPanel classotherPanel> div classmenuTitle> label>Ask AI/label> span classicon icon-refresh chatpaneRefreshBtn>/span> /div> div classclearfix>/div> div classaskGPTChatHolderContainer> div idaskGPTChatHolder classthinscroll>/div> div classaskGPTChatInput> div contenteditabletrue aria-labelledbyalternate-textarea-label roletextbox aria-multilinetrue aria-placeholderAsk AI a question placeholderAsk AI a question classthinscroll idaskGPTInput placeholderAsk AI a question >/div> span classicon icon-send-1>/span> /div> /div> /div> div idKBPanel classotherPanel>KB/div> div classchatpaneTabHolder> div classtabHolder tabs> div insidelabel classtab bottom forinsideTicketPanel idinsideTicketsTab data-order1>Conversationsspan idactiveConversationsCount styledisplay: none;background-color: #ff0038;>/span>/div> div classtab bottom forcasesPanel idcasesTab data-order9>span insidelabel>Cases/span>span styledisplay:none; classbadge>0/span>/div> div classtab bottom forticketsPanel idticketsTab data-order10>span insidelabel>Tickets/span>span styledisplay:none; classbadge>0/span>/div> div classtab bottom fornotesPanel idnotesTab data-order11 styledisplay:none;>span insidelabel>Notes/span>span styledisplay:none; classbadge>0/span>/div> div insidelabel classtab bottom foraskGPTPanel data-order6 idaskGPTTab>Ask AI/div> /div> /div> div iduserDetailOtherPanelToggle2 classuserDetailOtherPanelToggle open icon-default-minimise-2 secondaryPanelToggle>/div> /div> /td> /tr> /table> /div> div classuserCurrentPageBubble icon icon-bubble>/div> div idbottomPanel> div classpanelClose insideIcon32x32 idbottomPanelClose>img classiconGeneral src./images/chatpane/icon-arrow-grey-down.svg />img classiconHover src./images/chatpane/icon-arrow-grey-down.svg />/div> div classpinPanel icon-pin idbottomPanelPinning>/div> div idbottomPanelHeader styletext-align: center;> div iduserDetailBottomTabs classtabHolder tabs stylemargin: auto;> div classtab selected forsummaryPanel idsummaryTab insidelabel>Summary/div> div classtab forhistoryPanel idhistoryTab insidelabel>History/div> div classtab forbasketPanel idbasketTab insidelabel>Basket/div> div classtab forpurchasePanel idpurchasedTab insidelabel>Purchases/div> div classtab fordebugPanel iddebugTab insidelabel>Debug/div> div classtab forsummaryPanel idcobrowseTab insidelabel>Co-Browse/div> /div> /div> div idsummaryPanel> div classsummaryBlock summaryBlockDisable iduaDetail>/div> div idlocBlock classsummaryBlock>/div> div idtimeBlock classsummaryBlock summaryBlockSmall> table>tbody> tr> td>label>Time Zone/label>div idsummary_timezone classtimeValue>/div>/td> td>label>Current Basket/label>div idsummary_currentbasket classtimeValue>/div>/td> td>label>Chat Language/label>div idsummary_languageTitle classinside-dd>/td> /tr>tr> td>label>Time Online/label>div idsummary_timeonline classtimeValue>/div>/td> td>label>12 Month History/label>div idsalesHistoryVal classtimeValue>/div>/td> td>label>Browser Language/label>span idsummary_browserLangTitle classbrowserLangTitle>/span>/td> /tr> /tbody>/table> /div> div classsummaryBlock idlastPurchaseBlock>/div> div classsummaryBlock idcustomFlagSelectorBlock>label>Flags/label>div idcustomFlagSelector>/div>/div> /div> div idhistoryPanel>History/div> div idbasketPanel>Basket/div> div idpurchasePanel>Purchased History/div> div iddebugPanel>Debug Panel/div> div idcontactInfoPanel>Contact Info/div> /div> div idchatSuggestions classthinscroll styledisplay: none;>/div>/div> div idembeddedUI styledisplay:none;> span classframeOpen onclickparentFrameEmbed.closeFrame()> img srcimages/embedded/shrink.svg /> /span> span classicon-fullscreen1 onclickparentFrameEmbed.setFullScreen()>/span> /div>div idnewMenu styledisplay: none> div idmenuTop> table> tr> td>div idmainMenuButton classmenuTopTab left tooltipSettings>span classicon-settings2>/span>/div>/td> td>div idmyStatsPanelButton classmenuTopTab left tooltipMy Stats>span classicon-h-mystats>/span>div classnotification-counter idstatsNotification styletransform: matrix(1, 0, 0, 1, 0, 0);>/div>/div>/td> td>div idstatsPanelButton classmenuTopTab left tooltipHistory>span classicon-history>/span>/div>/td> td>div idreportsPanelButton classmenuTopTab left tooltipReports>span classicon-file-text2>/span>/div>/td> td>div idreportsDashboardPanelButton classmenuTopTab left tooltipReports Dashboard>span classicon-reports-dashboard>/span>/div>/td> td>div idteamChatPanelButton classmenuTopTab left tooltipTeam Chat>span classicon-h-teamchat>/span>/div>/td> td>div idwebsitePanelButton classmenuTopTab left tooltipWebsites>span classicon-mm_website>/span>/div>/td> td>div idchannelPanelButton classmenuTopTab left tooltipSelect A Channel>span classicon-d-channel>/span>/div>/td> td styledisplay: none;>div idunassignedChatQueueButton classmenuTopTab left tooltipQueues>span classicon-queue>/span>/div>/td> td>div idconversationsView classmenuTopTab left tooltipQueues>span classicon-queue stylefont-size: 20px;>/span>/div>/td> td>div idrealtimeDashboardButton classmenuTopTab left tooltipService Overview>span classicon-dashboard>/span>/div>/td> td stylewidth: 100%; text-align: left;> div idsearchBox styledisplay:none;>input typesearch placeholderType to search anything... />/div> div idmasterSearchListHolder styledisplay:none; classmediumscroll>/div> div idchatListHolder>/div> div idiframeExpand>img srcimages/embedded/expand.svg />/div> div idiframeFullscreen>span classicon-fullscreen1>/span>/div> /td> !--td>div idconversationsPanelButton classmenuTopTab left tooltipConversations Overview>span classicon-ticket stylefont-size: 20px; position:relative;>/span>/div>/td>--> td idtopMiddleMenuCell> div classinsideLogo idmenuTopLogo> img idinsideLogoFull src../images/inside-brand-avatar.svg /> img idinsideLogoSmall src../images/insideavatarhead.svg styledisplay: none; /> /div> /td> !--td>div idninjaPanelButton classmenuTopTab right idNinjaPanelButton>span classicon-h-ninja >/span>/div>/td>--> td>div idconnectionButton classmenuTopTab right tooltipConnection styledisplay: none;>span classicon-signal stylefont-size: 20px; position:relative; >/span>/div>/td> td>div idinsightsButton classmenuTopTab right tooltipInsights>span classicon-lightbulb-icon stylefont-size: 18px; position:relative;>/span>/div>/td> td>div idvideoFeed classmenuTopTab right tooltipVideo Feed>span classicon-myvideo stylefont-size: 18px; position:relative;>/span>/div>/td> td>div idstreamVideo classmenuTopTab right tooltipLive Show Streams>span classicon-stream stylefont-size: 18px; position:relative;>/span>/div>/td> td> div idappointmentsButton classmenuTopTab right tooltipAppointments styledisplay: none;> span classicon-appointment stylefont-size: 18px; position:relative;>/span> div idupcomingAppointmentsBadge>0/div> /div> /td> td> div idcalendarButton classmenuTopTab right tooltipCalendar> span classicon-calendar2 stylefont-size: 18px; position:relative;>/span> /div> /td> td>div idsearchContacts classmenuTopTab right tooltipSearch Contacts>span classicon-address-book stylefont-size: 18px; position:relative; >/span>/div>/td> td>div idacademyButton classmenuTopTab right tooltipAcademy>span classicon-academy1 stylefont-size: 22px; position:relative; top:-1px; >/span>/div>/td> td>div idnewsPanelButton classmenuTopTab right tooltipRelease Updates / Help>span classicon-help >/span>/div>/td> td>div idmonitorModeTopMenuButton classmenuTopTab right tooltipStart Monitor Mode>span classicon-monitor>/span>/div>/td> !--td>div idfloorOptionsButton classmenuTopTab right >span classicon-h-flooroptions>/span>/div>/td>--> td> div classstatusButtonWrapper> div idstatusButton classmenuTopTab right tooltipStatus>span classicon-mm-chatsettings>/span>img src/images/voiceicon-available-for-transfer.png classstatus-available-for-voice-transfer styledisplay:none; altavailable for voice transfer />/div> div idvoiceTransferOnlyPopOver> div idvoiceTransferOnlyContent> div typecheckbox idavailableForVoiceTransfer classswitchComponent>/div> label foravailableForVoiceTransfer>Available for Voice Transfer/label> /div> /div> /div> /td> td>div idlogoutButton classmenuTopTab right tooltipLogout>span classicon-d-power>/span>/div>/td> /tr> /table> div idchangeRegionButton classmenuTopTab tooltipChange Region styledisplay: none; position: absolute;> span classicon-transfer stylefont-size: 18px; position:relative;>/span> /div>/div> div idfloorOptionsMenu styledisplay: none> div classmenuHeader>Avatar View Options/div> div classmenuRow> table> tr> td stylewidth: 80%;>label>User Popups/label>div classsubtitle>Display offers for users/div>/td> td>div classswitchComponent iduserPopupsSwitch>/div>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Opportunities/label>div classsubtitle>Display high potentials/div>/td> td>div classswitchComponent idbotsSwitch>/div>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Bots/label>div classsubtitle>Display search engines/div>/td> td>div classswitchComponent idbotsSwitch>/div>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Products/label>div classsubtitle>Products being viewed/div>/td> td>div classswitchComponent idproductsSwitch>/div>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Proactive/label>div classsubtitle>Hide all sleeping visitors/div>/td> td>div classswitchComponent idproactiveSwitch>/div>/td> /tr> /table> /div> div classmenuHeader>Floor View Options/div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Frequency/label>div classsubtitle>Display offers for users/div>/td> td>input typeradio idfrequencyRadio namefloorTypeRadio />label forfrequencyRadio>/label>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Scores/label>div classsubtitle>Display only potentials/div>/td> td>input typeradio idscoresRadio namefloorTypeRadio />label forscoresRadio>/label>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>Source/label>div classsubtitle>Filter only search engines/div>/td> td>input typeradio idsourceRadio namefloorTypeRadio />label forsourceRadio>/label>/td> /tr> /table> /div> div classmenuRow> table> tr> td stylewidth: 80%;>label>World/label>div classsubtitle>Show locations/div>/td> td>input typeradio idworldRadio namefloorTypeRadio />label forworldRadio>/label>/td> /tr> /table> /div>/div> div idleftMenu styledisplay: none> div idmenuItems classmediumscroll> div idsearchSettingsInit> input classsearchInput typetext placeholderSearch settings> /div> div classmenuItem submenusub_general idgeneralSettingsTab>span classicon icon-mm-general>/span>span insidelabel>General Settings/span>/div> div classmenuItem submenufloor_submenu>span classicon icon-mm-floor>/span>span insidelabel>Floor/span>/div> div classmenuItem submenusub_chat idchatSettingsTab>span classicon icon-mm-chatsettings>/span>span insidelabel>Chat/span>/div> div classmenuItem submenusub_emails idemailSettingsTab>span classicon icon-email>/span>span insidelabel>Email/span>/div> div classmenuItem submenusub_sms idsmsSettingsTab>span classicon icon-sms>/span>span insidelabel>Text/span>/div> div classmenuItem submenusub_streaming idstreamingMenu>span classicon icon-stream>/span>span insidelabel>Live Shows/span>/div> div classmenuItem contentteamSettings idteamSettingsTab functionWithParamvirtualStore.functions.showTeams(true);>span classicon icon-teams>/span>span insidelabel>Teams/span>/div> div classmenuItem submenusubEvents ideventsSettingsTab>span classicon icon-event>/span>span insidelabel>Events/span>/div> div classmenuItem contentsetupChannels idchannelMenu functionWithParaminsideChannelsConfig.setupChannels(true);>span idsetupchannelsIcon classicon icon-channel>/span>span insidelabel>Channel/span>/div> div classmenuItem submenusubBots idbotsMenuItem>span idsetupBotsIcon classicon icon-bot>/span>span insidelabel>Bots/span>/div> div classmenuItem submenusubInsideAi idinsideAiMenuItem>span classicon icon-ai>/span>span insidelabel>AI/span>/div> div classmenuItem submenuvoiceSettingsSubMenu idinsideVoiceMenuItem>span classicon icon-phone>/span>span insidelabel>Voice/span>/div> div classmenuItem submenusub_accounts>span classicon icon-mm-myaccount>/span>span insidelabel>Account/span>/div> div classmenuItem idauditMenu>span classicon icon-audit-icon>/span>span insidelabel>Audit/span>/div> div permissiblerolessystemAdmin,superUser,settings submenusub_scheduling classmenuItem idschedulingAdminMenuItem>span classicon icon-Schedule-Rounded>/span>span insidelabel>Scheduling/span>/div> div idsearchSettingsPanel styledisplay: none;> div idsearchSettings> div classcustomSearchHolder search-cross> input classsearchInput clearableSearchInput typetext placeholderSearch settings> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> /div> div idsearchResults classcustomScrollBar> section idsearchResultsMenu>/section> section idsearchResultsSettings>/section> /div> div idsearchSettingsEmpty classemptyState> h3>No Keywords/h3> p>Type keywords to search settings/p> /div> div idsearchSettingsNotFound styletext-align: center; display: none> p>No results found/p> /div> /div> /div> div idsubMenus> div classsubmenu idfloor_submenu> div classmenuItem contentfloorSettings functioninsideFloor.load insidelabel permissiblerolessystemAdmin,superUser,settings,manager,chat,topstats>Floor Settings/div> div classmenuItem contentsetupIndustry idsetupIndustryMenuItem functionvirtualStore.functions.setupIndustryButtonClick insidelabel permissiblerolessystemAdmin,superUser,settings>Industry Type/div> div classmenuItem adminOnly contentsetupCustomFloors idsetupCustomFloorsMenuItem functionWithParaminsideFloor.setupCustomFloors(true); insidelabel permissiblerolessystemAdmin,superUser>Custom Floors/div> div classmenuItem adminOnly contentsetupCustomLooks idsetupCustomLooksMenuItem functionWithParaminsideLook.setupCustomLooks(true); insidelabel permissiblerolessystemAdmin,superUser>Custom Looks/div> /div> div classsubmenu idsub_accounts> div permissiblerolessystemAdmin,superUser,settings,manager classmenuItem contentsetupOperatorsContent functionWithParaminsideOperator.setupOperators(true); idoperatorSetupTab insidelabel>Operators/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsetupOperatorTemplateContent functionWithParaminsideOperator.setupOperatorTemplate(true); idoperatorTemplateSetupTab insidelabel titleAdmin Only>Operator Templates/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsetupSSOContent idSSOSetupTab functionvirtualStore.functions.setupSSO insidelabel titleAdmin Only>Single Sign-On/div> div permissiblerolessystemAdmin,superUser,developer,cobrowse,manager,settings,chat,video_chat,liveshows,stats,monitor,topstats,audit,bot_trainer,reports,reportsDashboard,storeapp,videofeed classmenuItem contentsetupAssistantHolder functioninsideOperator.setupAssistant insidelabel>My Account/div> div classmenuItem contentsetupMyLinksContent functioninsideOperator.setupMyLinks insidelabel>My Links/div> div permissiblerolessystemAdmin,superUser,settings,editOperatorSkillsPermission classmenuItem contentskillsetHolder functionWithParamvirtualStore.functions.setupSkillsets(true); idskillSetsMenu insidelabel>Skillsets/div> div permissiblerolessystemAdmin,superUser,settings,manager,chat classmenuItem contentsoundConfig functioninsideSounds.showConfig insidelabel>Setup Sounds/div> div permissiblerolessystemAdmin,superUser,scheduling classmenuItem contentsetupWorkSchedule functioninsideScheduling.showWorkSchedule idworkScheduleMenu insidelabel>Appointment Schedule/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsetupOperatorApiKeys functioninsideOperatorApiKeys.setupApiKeys idmyApiKeysMenu insidelabel>My Api Keys/div> /div> div classsubmenu idsub_general> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentadminSettings idadminSettingsMenuItem functionvirtualStore.functions.showWebsiteFlags>Admin/div> div insidelabel permissiblerolessystemAdmin classmenuItem adminOnly contenttrafficLimiterSettings idtrafficLimiterSettingsMenuItem functionvirtualStore.functions.showTrafficLimiter>Traffic Optimizer/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsalesforceSettings idsalesforceSettingsMenuItem functioninsideSalesforce.showSalesforceSettings>Salesforce/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentzendeskSettings idzendeskSettingsMenuItem functioninsideZendesk.showZendeskSettings>Zendesk/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentdynamics365Settings iddynamics365SettingsMenuItem functionInside.Dynamics365.Singleton.showDynamics365Settings>Dynamics 365/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentfacebookMessengerSettings idfacebookMessengerSettingsMenuItem functionvirtualStore.socialMedia.facebookMessenger.functions.showFacebookMessengerSettings>Facebook Messenger/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentlineMessagingSettings idlineMessagingSettingsMenuItem functionvirtualStore.socialMedia.lineMessaging.functions.showLineMessagingSettings>Line Messaging/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentwhatsAppSettings idwhatsAppSettingsMenuItem functionvirtualStore.socialMedia.whatsapp.functions.showWhatsAppMenuSettings>WhatsApp/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentweChatMessagingSettings idweChatMessagingSettingsMenuItem functionvirtualStore.socialMedia.wechatMessaging.functions.showWeChatMessagingSettings>WeChat/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contenttwitterSettings idtwitterSettingsMenuItem functionvirtualStore.socialMedia.twitter.functions.showTwitterMenuSettings>Twitter/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentapplemessagesSettings idappleMessagesSettingsMenuItem functionvirtualStore.socialMedia.applebusinesschat.functions.showAppleBusinessChatMenuSettings>Apple Messages/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentinstagramSettings idinstagramSettingsMenuItem functionvirtualStore.socialMedia.instagram.functions.showInstagramMenuSettings>Instagram/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentkakaoTalkSettings idkakaoTalkSettingsMenuItem functionvirtualStore.socialMedia.kakaotalk.functions.showKakaoTalkMenuSettings>Kakao Talk/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentpushNotificationSettings idpushNotificationSettingsMenuItem functionvirtualStore.functions.showPushNotificationSettings>Push Notifications/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentcobrowseSettings idcobrowseSettingsMenuItem functionvirtualStore.functions.showCobrowseSettings>Co-Browse/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentconfigSubsiteGeneral functionWithParamvirtualStore.functions.showSubsiteSettings(true);>Subsites/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentconfigureFileTypes functionWithParamvirtualStore.functions.showFileTypes(true);>Attachments/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentbusinessFeedSettings functionWithParamvirtualStore.functions.showBusinessFeedSettings(true);>Business Feed/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentnlpSettings functionvirtualStore.functions.showNlpSettings>Sentiment/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentcensorshipSettings componentCensorshipSettings>Censorship/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentleadSettings functionvirtualStore.functions.showLeadSettings>Lead/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentliveSupportSettings functionvirtualStore.functions.showLiveSupportSettings>Live Support/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentmyStatsSettings idmyStatsMenuItem functionvirtualStore.functions.showMyStatsSettings>My Stats/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentvideoChatSettings idvideoChatMenuItem functionvideoChatAdmin.functions.showVideoChatSettings>Video Chat/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentvideoFeedSettings idvideoFeedMenuItem functionvideoFeedAdmin.functions.showVideoFeedSettings>Video Feed/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentpaymentFormSettings idpaymentFormMenuItem functionpaymentFormAdmin.functions.showPaymentFormSettings>PCI Payment Form/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureCompanyNames idconfigureCompanyNameMenuItem functionWithParamvirtualStore.functions.showCompanyNames(true, true);>Companies/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentInsideDataFieldsContainer idconfigureDataFieldsMenuItem componentInsideDataFields functioninsideWorkFlows.showDataFieldsList>Data Fields/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureChatCategories idconfigureChatCategoriesMenuItem functionWithParamvirtualStore.functions.showChatCategories(true);>Disposition/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureInsights idconfigureInsightsMenuItem functionWithParamvirtualStore.functions.showGeneralInsightsMenu();>Insights/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigWebsiteGeneral idconfigureWebsiteMenuItem functionvirtualStore.functions.showGeneralSettings>Website/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureTimezone idconfigureTimezoneMenuItem functionvirtualStore.functions.showTimeZoneData>Regional Settings/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentconfigureSupportedLanguages functionvirtualStore.functions.showSupportedLanguagesData>Supported Languages/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentimageLibraryMenu idconfigureImageLibraryMenuItem functionWithParamvirtualStore.functions.showImageLibraryMenu(true);>Image Library/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentfileLibraryMenu idconfigureFileLibraryMenuItem functionWithParaminsideFileLib.showFileLibraryMenu(true);>File Library/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureWinddownReasons idconfigureWinddownReasonsMenuItem functionWithParamvirtualStore.functions.showWinddownReasonMenu(true);>Wind Down Reasons/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureOffers idofferSettingsMenuItem functionvirtualStore.functions.showOffersMenu>Offers/div> !--div insidelabel permissiblerolessystemAdmin,superUser classmenuItem contentschedulingAdmin idschedulingAdminMenuItem functioninsideScheduling.showSchedulingAdmin>Scheduling/div>--> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentremoteDevicesAdmin idremoteDevicesAdminMenuItem functionWithParaminsideRemoteDevicesAdmin.functions.showRemoteDevices(true);>Remote Cameras/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contenttransferReason idshowTransferReamMenuItem functionWithParamvirtualStore.functions.showTransferReasonMenu(true);>Transfer Reason/div> div insidelabel classmenuItem contentsetupMonitorMode idsetupMonitorModeTab functionvirtualStore.functions.monitorModeSetup>span insidelabel>Monitor View/span>/div> /div> div classsubmenu idsub_chat> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentgeneralChatSettings idchatGeneralMenuItem functionvirtualStore.functions.showChatGeneralSettings>General Settings/div> div classmenuItem contentconfigChatTemplates idchatTemplatesSettingsMenuItem functionvirtualStore.functions.showChatTemplates>label stylemargin-right:0px permissiblerolessystemAdmin,superUser,settings>Themes/label>/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentavatarAnimationsSettings idavatarAnimationsSettingsMenuItem functionbackAvatars.showAnimationsList>Avatar Animations/div> div classmenuItem contentconfigFonts idfontsMenuItem functionWithParamvirtualStore.functions.showFonts(true);>label stylemargin-right:0px permissiblerolessystemAdmin,superUser,settings>Fonts/label>/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentsetupResponses idsavedResponsesMenuItem functionvirtualStore.functions.getResponsesForSetup>Saved Responses/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentsetupLinks idsavedLinksMenuItem functionvirtualStore.functions.loadSavedLinks>Saved Links/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentkeyboardShortcuts idkeyboardShortcutsMenuItem functionWithParamvirtualStore.functions.getKeyboardShortcuts(true);>Keyboard Shortcuts/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentprechatConfigContainer idconfigPreChatMenuItem componentInsidePrechat>Pre-Chat Survey/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigDepartments idconfigDepartmentsMenuItem functionWithParaminsideDepartments.show(true);>Departments/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureCustomerLinks idcustomerLinksSettingsMenuItem functionvirtualStore.functions.showCustomerLinks>Integration/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureChatLinks idchatLinksSettingsMenuItem functionWithParaminsideChatLinks.functions.showChatLinks(true);>Chat Links/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigPositionOverrides idpositionOverridesSettingsMenuItem functioninsidePositionOverrides.showSettings>Positioning Overrides/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentconfigureTranscriptTemplates idtranscriptTemplatesMenuItem functionvirtualStore.functions.showTranscriptTemplates>Transcript Email Templates/div> div insidelabel permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentconfigureTranscriptPrintTemplates idtranscriptPrintTemplatesMenuItem functionvirtualStore.functions.showTranscriptPrintTemplates>Transcript Print Templates/div> div insidelabel classmenuItem menuItemTitle idlegacySettingsSubmenuTitle>Legacy Settings/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigFrontChat idchatPaneSettingsMenuItem functionvirtualStore.functions.showChatPaneSettings>Chat Pane/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigSocialCommerce idchatTabSettingsMenuItem functionvirtualStore.functions.configChatTabButtonClick>Chat Tab/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureAlternateChatSettings idconfigureAlternateChatSettingsMenuItem functionWithParamvirtualStore.functions.showAlternateChatSettings(true);>Alternate Chat Settings/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigOffline idconfigOfflineMenuItem functionvirtualStore.functions.configOfflineButtonClick>Offline Messages/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentconfigureAlternateClickToCallSettings idconfigureAlternateClickToCallSettingsMenuItem functionvirtualStore.functions.showAlternateClickToCallSettings>Alternate Click To Call Settings/div> /div> div classsubmenu idvoiceSettingsSubMenu> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceAccountsMenu functionWithParaminsideVoiceSettings.showVoiceAccountsMenu(true);>Voice Accounts/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceNumbersMenu functionWithParaminsideVoiceSettings.showVoiceNumbersMenu(true);>Voice Numbers/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceGeneralSettingsMenu idvoiceGeneralSettingsMenuItem functionWithParaminsideVoiceSettings.showGeneralSettingsMenu(true);>General Settings/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceMusicSettingsMenu idvoiceMusicSettingsMenuItem functionWithParaminsideVoiceSettings.showVoiceMusicMenu();>Music & Greetings/div> div insidelabel permissiblerolessystemAdmin,developer classmenuItem contentvoiceCallsMenu functionWithParaminsideVoiceSettings.showVoiceCallsMenu(true);>Voice Calls/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceBlacklistMenu functionWithParaminsideVoice.showBlacklistNumbers();>Blacklist/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceOutboundCallRestrictionsMenu functionWithParaminsideVoiceOutboundCallRestrictions.showOutboundCallRestrictionsMenu();>Outbound Call Permissions/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentvoiceBusinessDirectoryMenu functionWithParaminsideVoiceBusinessDirectory.showBusinessDirectoryMenu();>Business Directory/div> /div> div classsubmenu version_24 mediumscroll submenuContent idsub_bots> div idsetupBots> div classsubmenuheader> label classmenuTitle>Bots/label> span classaddButton titleAdd a new bot>New/span> /div> hr /> div classloadingIconContainer>/div> /div> /div> div classsubmenu version_24 submenuContent idsub_handoverPhrases> div> div classsubmenuheader> label classmenuTitle>Handover Phrases/label> span classaddButton titleAdd a new handover phrase>New/span> /div> hr /> div classloadingIconContainer>/div> /div> div classfiltersHolder>/div> div classlistHolder mediumscroll>/div> /div> div classsubmenu idtrainBots> div classsubmenuheader> div classbotSelectDD> span classbotlabel>.../span> span classicon-down>/span> div classbotSelectDDItems> /div> /div> span classicon-settings2 titleEdit Bot>/span> div styleclear:both;>/div> hr stylewidth:221px; /> /div> div classmenuItem contentfaq-ui functioninsideBots.functions.showFaqMenu>span classicon icon-academy1>/span>span insidelabel>Train/span>/div> div classmenuItem contentbot-train-ui functioninsideBots.functions.showIntentsMenu>span classicon icon-lightbulb-icon>/span>span insidelabel>Intents/span>/div> div classmenuItem contententityMenu functioninsideBots.functions.showEntityMenu>span classicon icon-Company>/span>span insidelabel>Entities/span>/div> div classmenuItem contentcontextsMenu functioninsideBots.functions.showContextMenu>span classicon icon-Context>/span>span insidelabel>Contexts/span>/div> div classmenuItem contentbotPerfMenu functioninsideBots.functions.showPerfMenu>span classicon icon-performance>/span>span insidelabel>Performance/span>/div> div classmenuItem contentintentTestMenu functioninsideBots.functions.showTestMenu>span classicon icon-Test>/span>span insidelabel>Test/span>/div> /div> div classsubmenu idsubEvents> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem ideventsTab contentsetupEvents functionvirtualStore.functions.setupEvents>Visitor Events/div> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem idemailEventsTab contentsetupNewEvents functionvirtualStore.functions.setupNewEvents>Email Events/div> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem contentconfigSurveys functionvirtualStore.functions.showSurveys>Surveys/div> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem contentconfigFlags functionWithParamvirtualStore.functions.showFlags(true);>Flags/div> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem contentconfigScores functionWithParamvirtualStore.functions.showCustomScores(true);>Custom Scores/div> div insidelabel permissiblerolessystemAdmin,superUser,settings,manager classmenuItem contentconfigVisitorData functionWithParamvirtualStore.functions.showVisitorDataMapConfig(true);>Visitor Data Mapping/div> /div> div classsubmenu idsubBots> div classmenuItemHeading virtualAssistantMenuItem onclickinsideMenu.toggleSubmenu(this) submenuclasspaddedMenuItem>span insidelabel>Virtual Assistant/span>span classicon icon-Arrow-Up>/span>/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem paddedMenuItem virtualAssistantMenuItem contentWorkflowSettingsHolder idWorkflowSettings functioninsideWorkFlows.showGeneralSetting>Settings/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem paddedMenuItem virtualAssistantMenuItem contentsub_handoverPhrases functioninsideWorkFlows.setupHandoverPhrases>Handover Phrases/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem paddedMenuItem virtualAssistantMenuItem contentWorkflowContentHolder idWorkflows functioninsideWorkFlows.showWorkflowList>Tasks/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem paddedMenuItem virtualAssistantMenuItem contentWorkflowStepsContainer componentWorkflowSteps>Steps/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem paddedMenuItem virtualAssistantMenuItem contentInsideDataFieldsContainer idconfigureDataFieldsMenuItem componentInsideDataFields functioninsideWorkFlows.showDataFieldsList>Data Fields/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem faqBotMenuItem contentsub_bots botkinddialogflowbot functioninsideBots.functions.setupBots>FAQ Bots/div> div permissiblerolessystemAdmin,superUser,bot_trainer insidelabel classmenuItem customBotMenuItem contentsub_bots botkindcustombot functioninsideBots.functions.setupBots>Custom Bots/div> /div> div classsubmenu idsubInsideAi> div idinsideAiAccountsMenuItem classmenuItem adminOnly permissiblerolessystemAdmin contentinsideAiAccounts functioninsideAi.getAccounts>span insidelabel>Accounts/span>/div> div idinsideAiModelsMenuItem classmenuItem adminOnly permissiblerolessystemAdmin contentinsideAiModels functioninsideAi.getAiModels>span insidelabel>Models/span>/div> div idInsideAiFeaturesMenuItem classmenuItem permissiblerolessystemAdmin,superUser,settings,developer insidelabel contentInsideAiFeatures functioninsideAi.showFeatures>Features/div> div idInsideAiFunctionsMenuItem classmenuItem permissiblerolessystemAdmin,superUser,settings,developer insidelabel contentInsideAiFunctions functioninsideAi.showFunctions>Functions/div> div idinsideAiKnowledgeSourceMenuItem classmenuItem permissiblerolessystemAdmin,superUser,settings,developer contentinsideAiKnowledgeSources functioninsideAi.getAiKnowledgeSources>span insidelabel>Knowledge Sources/span>/div> /div> div classsubmenu idsub_emails> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentemailSettingsMain idemailPlatformSettingsMenuItem functionWithParamvirtualStore.functions.showEmailPlatformSettings(true);>span insidelabel>Email Accounts/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentemailGeneralSettings idemailGeneralSettingsMenuItem functionvirtualStore.functions.showEmailGeneralSettings>span insidelabel>General Settings/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentreminderSettings idreminderSettingsMenuItem functionvirtualStore.functions.showReminderSettings>span insidelabel>Automation/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentticketServiceLevelSettings idticketServiceLevelMenuItem functionvirtualStore.functions.showTicketServiceLevel>span insidelabel>Service Levels/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsetupMessageTemplates idmessageTemplatesMenuItem functionvirtualStore.functions.getMessageTemplatesForSetup>span insidelabel>Templates/span>/div> !-- div classmenuItem contentblacklistKeywords idblacklistKeywordsMenuItem functionvirtualStore.functions.getBlacklistKeywordsForSetup>Blacklist Keywords/div>--> !-- div insidelabel classmenuItem contentblacklistEmails idblacklistEmailsMenuItem functionWithParamvirtualStore.functions.filterBlacklistEmailsList(true);>Blacklist/div>--> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentblacklistEmails idblacklistEmailsMenuItem functionWithParamvirtualStore.functions.filterBlacklistEmailsList(true);>Blacklist/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentwhitelistEmails idwhitelistEmailsMenuItem functionWithParamvirtualStore.functions.getWhitelistEmailsForSetup(true);>Whitelist/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentticketSource idticketSourceMenuItem functionWithParamvirtualStore.functions.showTicketSource(true);>Ticket Source/div> div insidelabel permissiblerolessystemAdmin,superUser,settings classmenuItem contentticketTeamSettings idticketTeamSettingsMenuItem functionvirtualStore.functions.showEmailTeamSettings>Team Settings/div> /div> div classsubmenu idsub_sms> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsmsSettingsMain idsmsPlatformSettingsMenuItem functionWithParamvirtualStore.functions.showSmsPlatformSettings(true);>span insidelabel>Text Phone Numbers/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentsmsGeneralSettings idsmsGeneralSettingsMenuItem functionvirtualStore.functions.showSmsGeneralSettings>span insidelabel>General Settings/span>/div> div permissiblerolessystemAdmin,superUser,settings,manager,chat insidelabel classmenuItem contentblacklistSms idblacklistSmsMenuItem functionWithParamvirtualStore.functions.getBlacklistSmsForSetup(true);>Text Blacklist/div> /div> div classsubmenu idsub_streaming> !--div classmenuItem contentcontent_streaming_look idstreaming_accounts functioninsideStreaming.viewSetup>span insidelabel>Look/span>/div> --> div permissiblerolessystemAdmin,superUser classmenuItem adminOnly contentcontent_streaming_accounts idstreaming_accounts functioninsideStreaming.viewListOfAccounts>span insidelabel>Accounts/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_streams idstreaming_streams functioninsideShows.viewListOfShows>span insidelabel>Shows/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_past_shows idstreaming_past_shows functioninsidePastShows.viewListOfPastShows>span insidelabel>Past Shows/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_feed_settings idstreaming_feed_settings functioninsideStreaming.viewFeedSettings>span insidelabel>Shows Feed/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_content idstreaming_content functioninsideContent.viewContent>span insidelabel>Content Library/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_email_templates idstreaming_email_templates functioninsideStreamingEmails.viewListOfEmailTemplates>span insidelabel>Post Show Email/span>/div> div permissiblerolessystemAdmin,superUser,liveshows classmenuItem contentcontent_streaming_reminder_email_templates idstreaming_reminder_email_templates functioninsideStreamingReminderEmails.viewListOfEmailTemplates>span insidelabel>Reminder Email/span>/div> /div> div classsubmenu idsub_scheduling> !--div classmenuItem contentcontent_streaming_look idstreaming_accounts functioninsideStreaming.viewSetup>span insidelabel>Look/span>/div> --> div permissiblerolessystemAdmin,superUser classmenuItem contentschedulingGeneralSettings idgeneral_settings functioninsideScheduling.showSchedulingGeneralSettings>span insidelabel>General Settings/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem contentschedulingFormCustomizations idform_customization functioninsideScheduling.showSchedulingTemplates>span insidelabel>Form Customizations/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem contentschedulingEmailCustomizations idemail_customization functioninsideScheduling.getEmailCustomizations>span insidelabel>Email Customizations/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem contentschedulingEmailReminderListTemplates idreminder_templates functioninsideScheduling.getReminderEmailTemplates>span insidelabel>Reminder Templates/span>/div> div permissiblerolessystemAdmin,superUser classmenuItem contentschedulingTeamSettings idteams_settings functioninsideScheduling.showSchedulingTeamSettings>span insidelabel>Team Settings/span>/div> /div> /div>/div> div idrealtimeDashboardHolder styledisplay: none;> div classrealtimeDashboardHeader> div classheader insidelabel> Service Overview /div> div classcloseButtonHolder> div classcloseButton>span classicon-Close-Icon>/span>/div> /div> /div> div classactions realTimeDashboardTabs> span classrealTimeDashboardTabsHolder> span classrealTimeDashboardTab data-valoperationAnalysis>Performance/span> span classrealTimeDashboardTab realTimeDashboardActiveTab wfm-tab data-valWFM>WFM/span> span classrealTimeDashboardTab wfm-tab data-valSkill>Skills/span> span classrealTimeDashboardTab wfm-tab data-valMissedOpportunities>Missed Opportunities/span> span classrealTimeDashboardTab data-valteamsOverview>Teams Overview/span> /span> div classrealtimeDashboardSubTabsHolder styledisplay: none;> span classrealTimeDashboardTabsHolder subTabsHolder> span classrealTimeDashboardTab data-valOverall>Overall/span> span classrealTimeDashboardTab data-valChatDashboard>Chat/span> span classrealTimeDashboardTab data-valemailDashboard>Email/span> span classrealTimeDashboardTab data-valsocialText>Social/Text/span> span classrealTimeDashboardTab data-valVoiceDashboard>Voice/span> /span> /div> div classvoiceAnalyticsFiltersContainer> div classvoiceAnalyticsDateRangePicker> input idanalyticsDateSelect placeholderDate From /> /div> div> select idcomparison-type> option valuenull classdefalt-comparison-option>Compare Period/option> option value3 classsingle-day>Last Year Same Day/option> option value2 classsingle-day>Last Month Same Day/option> option value4 classsingle-day>Specific Day/option> option value3>Last Year Same Period/option> option value4>Specific Date/Period/option> /select> /div> div classcomparison-type-date-range-picker voiceAnalyticsDateRangePicker> input idcomparison-type-date-range-picker placeholderDate From /> /div> div> select idteams-select multiple> /select> /div> div idvoiceAnalyticsBusinessPhoneNumHolder > select idvoiceAnalyticsBusinessPhoneNumSelect>/select> /div> /div> /div> div classclearfix border-bottom realtimeDashboard-seperator>/div> div classactions baseDashboardFilters> div classfilters> select iddashboardChannelSelector>/select> select multiple iddashboardSkillSelector>/select> div classgraphViewSelectorHolder> /div> div classdashboardDateFilterContainer datepicker-container> input typetext iddashboardDateFilter classdatepicker datepickerUIBox customicon /> span classui-button-icon-space>/span> /div> div classplatform-switch> label classfancy-radio translation-off> input typeradio nameplatform idchat valueChat checked /> i>/i> label>Chat/label> /label> label classfancy-radio translation-off> input typeradio nameplatform idemail valueEmail /> i>/i> label>Email/label> /label> label classfancy-radio translation-off> input typeradio nameplatform idvoice valueVoice /> i>/i> label>Call/label> /label> /div> div idoverrideConversionSwitchHolder classmissedOpportunitiesFilter> label>/label>br /> div classswitchComponent typecheckbox iddashboardOverrideConversionRateSwitch>/div> /div> div idconversionRateSliderHolder classmissedOpportunitiesFilter> label>/label> div iddashboardConversionRateSlider classsliderDiv valueConversionRate>/div> /div> div idmissedOpportunitiesEssentialColumnSwitchHolder classmissedOpportunitiesFilter> label>/label>br /> div classswitchComponent typecheckbox iddashboardMissedOpportunitiesEssentialColumnSwitch>/div> /div> div idmissedOfflineOpportunitiesSwitchHolder classmissedOpportunitiesFilter> label>/label>br /> div classswitchComponent typecheckbox iddashboardMissedOfflineOpportunitiesSwitch>/div> /div> /div> div classexport> a iddashboardExportToExcel href#> img src/images/icon-excel.png titleExport to Excel /> /a> img src/images/icon-pdf.png iddashboardExportToPDF titleExport to PDF /> div classwfmFullScreenIcon>span classicon-fullscreen>/span>/div> /div> div classclearfix>/div> /div> !--div classchannelsFilter styledisplay: none;> h2>Channels/h2> div idchannelsListHolder>/div> /div>--> div classdashboardContent> div idrealtimeBaseDashboard classrealtimeDashbaordContainer> div idrealtimeDashboardGraphHolder> hr> !--div iddashboardGraphTitle>/div>--> !--div iddashboardGraphSettingsButton>/div>--> div idrealtimeDashboardGraph>/div>/div>div iddashboardStats> div classchat> div classstat stat1> div classstatname insidelabel>Chats in Queue/div> div idchatsInQueueCount classstatValue> 0 /div> /div> div classstat stat2> div classstatname insidelabel>Longest Hold Time/div> div idlongestHoldTime classstatValue> 00:00 /div> /div> div classstat stat3> div classstatname insidelabel>Chat/div> div iddynamicChatIcon classstatValue> /div> /div> /div> div classemail styledisplay:none;> div classstat stat1> div classstatname insidelabel>Tickets in Queue/div> div idemailsInQueue classstatValue> 0 /div> /div> div classstat stat2> div classstatname insidelabel>Oldest Unresolved Ticket/div> div idoldestUnresolvedTicket classstatValue> 00:00 /div> /div> div classstat stat3> div classstatname insidelabel>Total Unresolved Tickets/div> div idtotalUnresolvedTicket classstatValue> 0 /div> /div> /div> div classvoice styledisplay:none;> div classstat stat1> div classstatname insidelabel>Max Wait Time/div> div idmaxWaitTime classstatValue> 00:00 /div> /div> div classstat stat2> div classstatname insidelabel>Calls In Queue/div> div idcallsInQueue classstatValue> 0 /div> /div> div classstat stat3> div classstatname insidelabel>Available For Call/div> div iddynamicCall classstatValue> 0 /div> /div> /div> div classmissedOpportunities> div classstat stat1 opportunityStat> div classstatname insidelabel>Est. Total Missed Chats/div> div idestimatedTotalMissedChats classstatValue missedOpportunitiesStat> 0 /div> /div> div classstat stat2 opportunityStat> div classstatname insidelabel>Est. Total Missed Sales/div> div idestimatedTotalMissedSales classstatValue missedOpportunitiesStat> 0 /div> /div> div classstat stat3 opportunityStat> div classstatname insidelabel>Est. Total Revenue Lost/div> div idestimatedTotalRevenueLost classstatValue missedOpportunitiesStat> 0 /div> /div> div classstat stat4 opportunityStat> div classstatname insidelabel>Rec. FTE Operators/div> div idrecommendedNewFTEOperators classstatValue missedOpportunitiesStat> 0.00 /div> /div> /div>/div>div iddashboardGridHolder> table iddashboardGrid> thead> tr> th classall essential interval-first-column width5.5% titleThe hour interval that is being analysed>span insidelabel>Interval/span>/th> th classall essential voice width4.5% titleNumber of full time equivalent operators>div classcolorfilterbutton data-colidagentsOnline>/div>span insidelabel>FTE Operators/span>/th> th classopportunity essential width3.5% titleThe total amount of time that operators were available in this hour>div classcolorfilterbutton data-colidagentTime>/div>span insidelabel>Operator Availability Time/span>/th> th width4.5% titleNumber of Operators Online>div classcolorfilterbutton data-colidtotalAvailableOperator>/div>span insidelabel>Total Available Operators/span>/th> th classchat width4% titlePercentage of reactive chats assigned to operator within WFM service level target time: (SLA hits/ (SLA hits + SLA misses))>div classcolorfilterbutton data-colidwfmSL>/div>span insidelabel>WFM SL/span>/th> th classvoice width4% titleNo. Of Inbound calls answered with in the business service level>div classcolorfilterbutton data-colidbslHit>/div>span insidelabel>BSL Hit/span>/th> th classvoice width4% titleNo. Of Inbound calls unanswered with in the business service level>div classcolorfilterbutton data-colidbslMiss>/div>span insidelabel>BSL Miss/span>/th> th classvoice width4% titlePercentage of Inbound voice calls answered within the business service level>div classcolorfilterbutton data-colidbslPerc>/div>span insidelabel>span insidelabel>BSL/span>span> %/span>/span>/th> th classchat width4.5% titlePercentage of reactive chats answered within operator service level target time: (SLA hits/ (SLA hits + SLA misses))>div classcolorfilterbutton data-colidagentSL>/div>span insidelabel>Operator SL/span>/th> th classvoice width4.5% titleTotal number of inbound calls received>div classcolorfilterbutton data-colidinboundCalls>/div>span insidelabel>Inbound Received/span>/th> th classvoice width4.5% titleTotal number of outbound calls initiated>div classcolorfilterbutton data-colidoutboundCalls>/div>span insidelabel>Outbound Initiated/span>/th> th classvoice width4.5% titleTotal number of inbound + outbound calls handled>div classcolorfilterbutton data-colidtotalCalls>/div>span insidelabel>Total Calls/span>/th> th classvoice width4.5% titleTotal number of inbound + outbound calls handled>div classcolorfilterbutton data-colidtotalCallsHandled>/div>span insidelabel>Total Calls Handled/span>/th> th classvoice voice-hide-for-single-channel width4.5% titleTotal number of inbound calls missed>div classcolorfilterbutton data-colidmissedCalls>/div>span insidelabel>Missed Calls/span>/th> th classvoice voice-hide-for-single-channel width4.5% titlePercentage of inbound calls missed>div classcolorfilterbutton data-colidmissedCallsPerc>/div>span>span insidelabel>Missed Calls/span>span> %/span>/span>/th> th classchat width3.5% titleAverage wait time is the average of time difference between the visitors first message to the time the chat is assigned to the operator for all reactive chats>div classcolorfilterbutton data-colidavgWaitTime>/div>span insidelabel>Avg. Wait Time/span>/th> th classchat width4% titleTotal number of chats initiated by customers (Reactive Handled + Reactive Abandoned)>div classcolorfilterbutton data-colidchatsOffered>/div>span insidelabel>Chats Offered/span>/th> th classemail width5.55% titleTotal number of tickets created in this slot by customer>div classcolorfilterbutton data-colidemailsReceived>/div>span insidelabel>Emails Received/span>/th> th classchat all essential width4.5% titleNumber of proactive and reactive chats handled>div classcolorfilterbutton data-colidchatsHandled>/div>span insidelabel>Chats Handled/span>/th> th classemail width5.55% titleTotal number of actions (Resolved, Transferred, On Hold, Pending, Open, Spam) performed by the operator in this slot>div classcolorfilterbutton data-colidemailActions>/div>span insidelabel>Email Actions/span>/th> th classchat width5.55% titleNumber of reactive chats abandoned>div classcolorfilterbutton data-colidchatsAbandoned>/div>span insidelabel>Chats Abandoned/span>/th> th classemail width5.55% titleNumber of tickets marked as spammed>div classcolorfilterbutton data-colidemailsSpammed>/div>span insidelabel>Emails Spammed/span>/th> th classchat width5.55% titleTotal Chats Abandoned / Total Chats Offered (nn.n%)>div classcolorfilterbutton data-colidabandonedPercentage>/div>span insidelabel>Abandoned %/span>/th> th classchat all width4% titleAverage operator handling time is average of time difference between the chat being assigned to the operator and the time chat is ended>div classcolorfilterbutton data-colidavgHandleTime>/div>span insidelabel>Avg. Handling Time/span>/th> th classemail width5.55% titleAverage time taken by the operator to email to the customers>div classcolorfilterbutton data-colidemailAvgHandleTime>/div>span insidelabel>Avg. Email Time/span>/th> th classchat avgResponseTime width4.5% titleAverage operator response time is average of time difference between the chat being assigned to the operator and the operators first response>div classcolorfilterbutton data-colidavgResponseTime>/div>span insidelabel>Avg. Response Time/span>/th> th classemail avgResponseTime width5.55% titleAverage time taken by the operator to respond to the customers>div classcolorfilterbutton data-colidemailAvgResponseTime>/div>span insidelabel>Avg. Response Time/span>/th> th classchat all width4% titleAverage number of concurrent chats: Time Chatting / (Time Available + Winding Down + Limited)>div classcolorfilterbutton data-colidconcurrency>/div>span insidelabel>Avg. Concurrency/span>/th> th classvoice width5.55% titleAverage operator talk time is average of time difference between the calls being assigned to the operator and the operators first response>div classcolorfilterbutton data-colidavgTalkTime>/div>span>span insidelabel>Avg. Talk Time/span>/span>/th> th width5.55% titleTotal Active time (time available + time winding down + time limited) / Total Time Online * 100>div classcolorfilterbutton data-colidagentAvailability>/div>span>span insidelabel>Operator Availability/span>span> %/span>/span>/th> th classopportunity notWebsiteCompatible width5.55% titleThe amount of time this channel was available in this hour>div classcolorfilterbutton data-colidchannelAvailabilityTime>/div>span insidelabel>Channel Availability Time/span>/th> th classnonskill all notWebsiteCompatible voice width5.55% titleTotal Channel Available Time (secs.) / (Total Active Slots * 3600) * 100>div classcolorfilterbutton data-colidchannelAvailability>/div>span insidelabel>Channel Availability %/span>/th> th classchat voice width4% titleTotal number of chats queued>div classcolorfilterbutton data-colidtotalQueued>/div>span insidelabel>Total Queued/span>/th> th classchat voice width4% titleTotal time for all chats in queue>div classcolorfilterbutton data-colidtotalQueuedTime>/div>span insidelabel>Total Queued Time/span>/th> th classchat voice width3.5% titleAverage queue time is the average of time difference between the visitors first message to the time the chat is assigned to the operator for all chats which are queued>div classcolorfilterbutton data-colidavgQueueTime>/div>span insidelabel>Avg. Queue Time/span>/th> th classemail width5.55% titleTotal number of tickets resolved>div classcolorfilterbutton data-colidemailResolved>/div>span insidelabel>Total Resolved/span>/th> th classemail width5.55% titleTotal number of tickets unresolved at the end of hour>div classcolorfilterbutton data-colidemailUnresolved>/div>span insidelabel>Total Unresolved/span>/th> th classemail width5.55% titleOldest unresolved ticket at the end of hour>div classcolorfilterbutton data-colidemailOldestUnresolvedTime>/div>span insidelabel>Oldest Unresolved/span>/th> th classopportunity essential width4.5% titleThe number of unique visitors who were matched to the channel in this hour>div classcolorfilterbutton data-coliduniqueVisitors>/div>span insidelabel>Unique Visitors/span>/th> th classopportunity width4.5% titleThe number of sales made in this hour that have been attributed to this channel>div classcolorfilterbutton data-colidnumberSales>/div>span insidelabel>Number of Sales/span>/th> th classopportunity width6.5% titleThe average order value for the sales made in this hour>div classcolorfilterbutton data-colidaverageOrderValue>/div>span insidelabel>Avg. Order Value/span>/th> th classopportunity essential firstEstimateColumn width4.5% titleThe estimated number of visitors who did not have the opportunity to chat>div classcolorfilterbutton data-colidmissedOpportunityVisitors>/div>span insidelabel>Missed Opportunity Visitors/span>/th> th classopportunity essential width4.5% titleThe estimated number of missed chats, based on the chat ratio of visitors who could chat>div classcolorfilterbutton data-colidestimatedNumberOfMissedChats>/div>span insidelabel>Est. Number of Missed Chats/span>/th> th classopportunity essential width4.5% titleThe estimated number of missed sales, based on the conversion rate of visitors who had a chat>div classcolorfilterbutton data-colidestimatedNumberOfMissedSales>/div>span insidelabel>Est. Number of Missed Sales/span>/th> th classopportunity width4.5% titleThe estimated conversion rate for this hour from the previous sales attribution period>div classcolorfilterbutton data-colidconversionRate>/div>span insidelabel>Est. Conversion Rate/span>/th> th classopportunity essential width6.5% titleThe estimated revenue lost, based on the estimated number of missed sales>div classcolorfilterbutton data-colidestimatedRevenueLost>/div>span insidelabel>Est. Revenue Lost/span>/th> th classopportunity essential width4.5% titleThe recommended total number of full-time equivalent operators to handle the missed chats>div classcolorfilterbutton data-colidrecommendedOperators>/div>span insidelabel>Rec. FTE Operators/span>/th> th classopportunity essential width3.5% titleThe recommended total operator availability time to handle the missed chats>div classcolorfilterbutton data-colidrecommendedAgentTime>/div>span insidelabel>Rec. Operator Availability Time/span>/th> /tr> /thead> tbody>/tbody> tfoot> tr> td classall timeSlot essential>/td> td classall agentsOnlineCount essential voice>/td> td classopportunity agentTime essential>/td> td classtotalAvailableOperator>/td> td classchat wfmSL>/td> td classchat agentSL>/td> td classbslHit voice>0/td> td classbslMiss voice>0/td> td classbslPerc voice>0%/td> td classinboundCalls voice>0/td> td classoutboundCalls voice>0/td> td classtotalCalls voice>0/td> td classtotalCallsHandled voice>0/td> td classmissedCalls voice voice-hide-for-single-channel>0/td> td classmissedCallsPerc voice voice-hide-for-single-channel>0%/td> td classchat avgWaitTime>/td> td classchat chatsOffered>/td> td classemail emailsReceived>/td> td classchat chatsHandled all essential>/td> td classemail emailActions>/td> td classchat chatsAbandoned>/td> td classemail emailsSpammed>/td> td classchat abandonedPercentage>/td> td classchat avgHandleTime all>/td> td classemail emailAvgHandleTime>/td> td classchat avgResponseTime>/td> td classemail emailAvgResponseTime>/td> td classchat concurrency all>/td> td classvoice avgTalkTime>/td> td classagentAvailability>/td> td classopportunity channelAvailabilityTime notWebsiteCompatible>/td> td classnonskill channelAvailability all notWebsiteCompatible>/td> td classchat totalQueued voice>/td> td classchat totalQueuedTime voice>/td> td classchat avgQueueTime voice>/td> td classemail emailResolved>/td> td classemail emailUnresolved>/td> td classemail emailOldestUnresolvedTime>/td> td classopportunity uniqueVisitors essential>/td> td classopportunity numberSales>/td> td classopportunity averageOrderValue>/td> td classopportunity missedOpportunityVisitors essential firstEstimateColumn>/td> td classopportunity estimatedNumberOfMissedChats essential>/td> td classopportunity estimatedNumberOfMissedSales essential>/td> td classopportunity conversionRate>/td> td classopportunity estimatedRevenueLost essential>/td> td classopportunity recommendedOperators essential>/td> td classopportunity recommendedAgentTime essential>/td> /tr> /tfoot> /table>/div> /div> div iddashboardVoice classrealtimeDashbaordContainer gauges-container operationAnalysisDashboard styledisplay: none;> div idvoiceAnalyticsListHolder classmediumscroll stylewposition:relative> div classvoice-dashboard styledisplay: none;> !-- Real-time Voice dashboard header --> div classchat-realtime-header position-relative performance-live-stats> div classrealtime-status> div classlive-indicator> span classlive-dot>/span> span classlive-text section-title>LIVE/span> /div> /div> div classrealtime-stats> div classstat-card active-chats> div classstat-icon> img classicon-call-handled src/images/overall-analytics/active-voice-green.svg altActive/> /div> div classstat-content> span idvoice-active-live classstat-value>0/span> span classstat-label>Active/span> /div> /div> div classstat-card queued-chats> div classstat-icon> img classicon-call-handled src/images/chat-analytics/queued-chats.svg altQueued/> /div> div classstat-content> span idvoice-queued-live classstat-value>0/span> span classstat-label>Queued/span> /div> /div> div classstat-card avg-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altAvg Wait Time/> /div> div classstat-content> span idvoice-avg-wait-time-live classstat-value>0s/span> span classstat-label>Avg Wait Time/span> /div> /div> div classstat-card longest-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altLongest Wait Time/> /div> div classstat-content> span idvoice-longest-wait-time-live classstat-value>0s/span> span classstat-label>Longest Wait Time/span> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-blue> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Overall span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classvoice-dashboard-counts> div classkpi-box idvoice-total-calls-card> i classicon-call>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls received plus outgoing voice calls initiated>Total Calls span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idvoice-total-active-calls-card> img classicon-call-handled src/images/chat-analytics/total-calls-handled.png altTotal Calls Handled/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls responded plus outgoing voice calls connected out of total calls>Total Calls Handled span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idvoice-avergae-call-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all voice calls handled>Avg Call Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the inbound voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Inbound Calls span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classanalytics-ui-v2> div classanalytics-ui-v2-gauges> div classchat-gauge-container-width> div classvoice-dashboard-count flex-1 adjust-guage-top > h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Service level percentage based on defined business service level target for voice calls/div> div>span>-/span> A black line on the gauge and the value represents the percentage from the previous period for comparison/div> div>span>-/span> Service level percentage is the percentage of all voice calls handled within the business service level target time for voice/div> /div> >Service Level span classtip auto icon-Info grey >/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient voice-gauge-container> div classGaugeMeter idvoice-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#FFB100 data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> div classvoice-dashboard-counts two-col-layout> div classvoice-dashboard-count idvoice-total-inbound-calls> i classicon-inbound-call>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls received from customers>Inbound Received span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-active-inbound-calls> i classicon-inbound-call is-green>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls answered out of the total received>Inbound Answered span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-missed-calls-perc-card> i classicon-missed-call is-red>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming voice calls not answered>Missed Calls (%) span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-wait-time-card> i classicon-wait-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage time a voice call waited in the queue before getting assigned to the operator>Avg Wait Time span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-inbound-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all inbound voice calls handled>Avg Inbound Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> /div> div classvoice-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the outbound voice calls/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Outbound Calls span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classvoice-dashboard-counts > div classvoice-dashboard-count idvoice-total-outbound-calls> i classicon-outbound-call>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of outbound voice calls initiated by operators>Outbound Initiated span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-active-outbound-calls> i classicon-outbound-call is-green>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of outbound voice calls by operators answered by the customers>Outbound Connected span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-connection-rate-perc-card> img classicon-call-handled src/images/chat-analytics/voice-connection-rate.png altConnection Rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titlePercentage of outbound voice calls initiated by operators that were answered by the customers>Connection Rate (%) span classtip auto icon-Info grey>/span>/h3> /div> /div> div classvoice-dashboard-count idvoice-avg-outbound-talk-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage voice call duration for all outbound voice calls handled>Avg Outbound Talk Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card voice-call-handing-today-card is-graph dashboard-card-v1> h3 titlePiechart showing the breakdown of voice calls by (calls answered, voicemails answered, callbacks answered, calls missed, voicemails missed, callbacks missed, outbound calls not connected)>Calls Breakdown span classtip auto icon-Info grey>/span>/h3> div idcall-handling-today-chart-container classcall-handling-today-chart-container> div idcall-handling-today-chart classcall-handling-today-chart> /div> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titleArea graph showing multiple areas for handled voice calls and missed calls (Total Calls, Inbound Calls, Outbound Calls, Missed Calls). For single day selected in the date filter it shows 24 hours breakdown of the day, for the range selected in the date filter it shows the day wise breakdown>span>Calls Handled (By Hour)/span> span classtip auto icon-Info grey>/span>/h3> div idcall-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> div iddashboardChat classrealtimeDashbaordContainer gauges-container operationAnalysisDashboard styledisplay: none;> div idvoiceAnalyticsListHolder classmediumscroll stylewposition:relative> div classvoice-dashboard styledisplay: none;> !-- Real-time chat dashboard header --> div classchat-realtime-header position-relative performance-live-stats> div classrealtime-status> div classlive-indicator> span classlive-dot>/span> span classlive-text section-title title div classperformance-tooltip>KPIs shown in the LIVE section update in real-time and are not affected by the selected date filter. These metrics reflect the current state as it changes. div stylemargin-top: 10px>strong>Active:/strong> Number of currently assigned web chats/div> div>strong>Queued:/strong> Number of web chats currently in the queue/div> div>strong>Avg Wait Time:/strong> Avg Wait Time web chat currently in the queue/div> div>strong>Longest Wait Time:/strong> Longest Wait Time any web chat currently in the queue/div> /div> > LIVE span classtip auto icon-Info grey chat-dashboard-tooltip >/span> /span> /div> /div> div classrealtime-stats> div classstat-card active-chats> div classstat-icon> img classicon-call-handled src/images/chat-analytics/active-chats.svg altActive/> /div> div classstat-content> span idchat-active-live classstat-value>0/span> span classstat-label>Active/span> /div> /div> div classstat-card queued-chats> div classstat-icon> img classicon-call-handled src/images/chat-analytics/queued-chats.svg altQueued/> /div> div classstat-content> span idchat-queued-live classstat-value>0/span> span classstat-label>Queued/span> /div> /div> div classstat-card avg-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altAvg Wait Time/> /div> div classstat-content> span idchat-avg-wait-time-live classstat-value>0s/span> span classstat-label>Avg Wait Time/span> /div> /div> div classstat-card longest-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altLongest Wait Time/> /div> div classstat-content> span idchat-longest-wait-time-live classstat-value>0s/span> span classstat-label>Longest Wait Time/span> /div> /div> /div> /div> !-- New Overall Section --> div classoverall-dashboard-container low2p-border-blue> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the web chats/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Overall span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classanalytics-ui-v3> div classgauge-meter-bar-box adjust-guage-top > h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Displays the CSAT (Customer Satisfaction) percentage based on feedback collected during the selected period for all web chats/div> div>span>-/span> A black line and value represent the CSAT percentage from the previous period/div> div>span>-/span> Percentage is calculated by taking the average survey score out of 5 e.g. if 4 is the score then it becomes 4 out of 5 which is 80%/div> /div> >CSAT span classtip auto icon-Info grey>/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient chat-csat-gauge-container> div classGaugeMeter idchat-csat-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#2F931D data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value green-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div classchat-dashboard-counts> div classkpi-box idchat-total-chats-card> img classicon-call-handled src/images/chat-analytics/chat.svg altTotal Chats/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of all web chats started during the selected period.>Total Chats span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-chats-handled-card> img classicon-call-handled src/images/chat-analytics/chat-handled.svg altchat-handled/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of all web chats handled out of total during the selected period>Chats Handled span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-average-handling-time-card> img classicon-call-handled src/images/chat-analytics/avg-handling-time.svg altavg-handling-time/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleAverage handling time is the average of time difference between the time web chat is assigned to the operator and the time it ends>Avg Handling Time span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-number-of-sales-card> img classicon-call-handled src/images/chat-analytics/number-of-sales.svg altnumber-of-sales/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of sales attributed against all the web chats handled for the selected period>Number of Sales span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-total-sales-value-card> img classicon-call-handled src/images/chat-analytics/total-sales-values.svg alttptal-sales-values/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal revenue from the sales in website currency attributed against all the web chats handled for the selected period>Total Sales Value span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-conversion-rate-card> img classicon-call-handled src/images/chat-analytics/conversion-rate.svg altconversion-rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleRate of sales conversion, number of sales out of number of all web chats handled>Conversion Rate span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> /div> !-- New Reactive Section --> div classoverall-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the reactive web chats/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Reactive span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classanalytics-ui-v3> div classgauge-meter-bar-box adjust-guage-top > h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Service level percentage based on defined business service level target for web chats/div> div>span>-/span> A black line on the gauge and the value represents the percentage from the previous period for comparison/div> div>span>-/span> Service level percentage is the percentage of all web chats handled within the business service level target time/div> /div> >Service Level span classtip auto icon-Info grey>/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient chat-gauge-container> div classGaugeMeter idchat-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#C2002B data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div classreactive-chat-section > div classkpi-box idchat-reactive-received-calls> img classicon-call-handled src/images/chat-analytics/reactive-received.svg altreactive-received/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of reactive web chats started during the selected period>Received span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-handled-calls> img classicon-call-handled src/images/chat-analytics/reactive-handled.png altreactive-handled/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of reactive web chats handled out of total during the selected period>Handled span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-abandoned-card> img classicon-call-handled src/images/chat-analytics/reactive-abandoned.png altreactive-abandoned/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of reactive web chats started but abandoned out of total during the selected period>Abandoned span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-avg-handling-time-card> img classicon-call-handled src/images/chat-analytics/avg-handling-time.svg altavg-handling-time/> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleAverage handling time is the average of time difference between the time reactive web chat is assigned to the operator and the time it ends>Avg Handling Time span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-sales-card> img classicon-call-handled src/images/chat-analytics/number-of-sales.svg altnumber-of-sales/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of sales attributed against the reactive web chats handled for the selected period>Number of Sales span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-sales-value-card> img classicon-call-handled src/images/chat-analytics/total-sales-values.svg alttotal-sales-values/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal revenue from the sales in website currency attributed against the reactive web chats handled for the selected period>Sales Value span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-conversion-rate-reactive-card> img classicon-call-handled src/images/chat-analytics/conversion-rate.svg altconversion-rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleRate of sales conversion, number of sales out of number of reactive web chats handled>Conversion Rate span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-avg-queue-time-card> img classicon-call-handled src/images/chat-analytics/avg-queue-time.svg altavg-queue-time/> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleAverage Queue Time is the average of time difference between the visitors first message time to the time web chat is assigned to the operator>Avg Queue Time span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> /div> div classoverall-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the proactive web chats/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Proactive span classtip auto icon-Info grey>/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classvoice-dashboard-counts > div classkpi-box idchat-pool-card> img classicon-call-handled src/images/chat-analytics/pool.svg altpool/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of proactive web chats started during the selected period>Pool span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-handled-card> img classicon-call-handled src/images/chat-analytics/proactive-handled.png altproactive-handled/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of proactive web chats handled out of the pool during the selected period>Handled span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-response-rate-card> img classicon-call-handled src/images/chat-analytics/response-rate.svg altresponse-rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titlePercentage of proactive web chats handled out of the pool during the selected period>Response Rate span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-proactive-avg-handling-time-card> img classicon-call-handled src/images/chat-analytics/avg-handling-time.svg altavg-handling-time/> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleAverage handling time is the average of time difference between the time proactive web chat is assigned to the operator and the time it ends>Avg Handling Time span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-proactive-sales-card> img classicon-call-handled src/images/chat-analytics/number-of-sales.svg alttotal-sales-values/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of sales attributed against the proactive web chats handled for the selected period>Number of Sales span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-proactive-sales-value-card> img classicon-call-handled src/images/chat-analytics/total-sales-values.svg alttotal-sales-values/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal revenue from the sales in website currency attributed against the proactive web chats handled for the selected period>Sales Value span classtip auto icon-Info grey>/span>/h3> /div> /div> div classkpi-box idchat-conversion-rate-proactive-card> img classicon-call-handled src/images/chat-analytics/conversion-rate.svg altconversion-rate/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleRate of sales conversion, number of sales out of number of proactive web chats handled>Conversion Rate span classtip auto icon-Info grey>/span>/h3> /div> /div> /div> /div> div classvoice-analytics-cards > div classvoice-card voice-call-handing-today-card is-graph dashboard-card-v1> h3 titlePie chart showing the breakdown of web chats (reactive handled, proactive handled, reactive abandoned) for the selected period>span>Chats Breakdown/span> span classtip auto icon-Info grey>/span>/h3> div idcall-handling-today-chart-container classcall-handling-today-chart-container> div idchat-handling-today-chart classcall-handling-today-chart> /div> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titleArea graph showing multiple areas for handled web chats (Total handled, reactive handled, proactive handled). For single day selected in the date filter it shows 24 hours breakdown of the day, for the range selected in the date filter it shows the day wise breakdown>span>Chats Handled (By Hour)/span> span classtip auto icon-Info grey>/span>/h3> div idchat-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> div iddashboardOverall classrealtimeDashbaordContainer gauges-container dashboardOverall operationAnalysisDashboard styledisplay: none;> div idvoiceAnalyticsListHolder classmediumscroll stylewposition:relative> div classvoice-dashboard styledisplay: none;> div classoverall-container> div> div classoverall-stats-heading-container> div>/div> h4 classoverall-stats-heading>Total Conversations/h4> h4 classoverall-stats-heading>Conversations Handled/h4> h4 classoverall-stats-heading>Service Level/h4> h4 classoverall-stats-heading>CSAT/h4> /div> div classoverall-stats-container> div classoverall-stats> div classoverall-icons-item> img src/images/overall-analytics/overall.svg altoverall> span>Overall/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-total-conversation> div > span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-gauge-container> div classGaugeMeter idoverallGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-gauge-container> div classGaugeMeter idoverall-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> div classoverall-stats overall-chat-row> div classoverall-icons-item> img src/images/overall-analytics/chat.svg altoverall> span>Chats/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-chat-total-conversation> div> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-chat-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-chat-gauge-container> div classGaugeMeter idoverallChatGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-chat-gauge-container> div classGaugeMeter idoverall-csat-chat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> div classoverall-stats overall-email-row> div classoverall-icons-item> img src/images/overall-analytics/email.svg altoverall> span>Emails/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-email-total-conversation> div> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-email-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-email-gauge-container> div classGaugeMeter idoverallEmailGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-email-gauge-container> div classGaugeMeter idoverall-csat-email-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> div classoverall-stats overall-social-row> div classoverall-icons-item> img src/images/overall-analytics/social.svg altoverall> span>Social/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-social-total-conversation> div> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-social-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-social-gauge-container> div classGaugeMeter idoverallSocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-social-gauge-container> div classGaugeMeter idoverall-csat-social-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> div classoverall-stats overall-text-row> div classoverall-icons-item> img src/images/overall-analytics/sms.svg altoverall> span>Text/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-sms-total-conversation> div> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-sms-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-sms-gauge-container> div classGaugeMeter idoverallSmsGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-sms-gauge-container> div classGaugeMeter idoverall-csat-sms-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> div classoverall-stats overall-call-row> div classoverall-icons-item> img src/images/overall-analytics/call.svg altoverall> span>Calls/span> /div> div classoverall-stats-content overall-stats-first> div classoverall-stats-item overall-stats-call-total-conversation> div> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classsparklines stats-item-space>/div> /div> div classoverall-stats-item overall-stats-call-total-conversation-handled> div classoverall-stats-item-header> span classoverall-stats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> div classoverall-progress-bar-container> div classoverall-progress-bar> div classoverall-progress-bar-fill>/div> /div> div classoverall-progress-secondary-percentage> 56% /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-calls-gauge-container> div classGaugeMeter idoverallCallsGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient overall-csat-calls-gauge-container> div classGaugeMeter idoverall-csat-calls-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width13 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>50%/div> div classcomparison-progress-text>50%/div> /div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titlediv classperformance-tooltip> div>span>-/span> Area graph showing multiple areas for all platform conversations (Total and platform specific areas). Data shows day wise for the last 7 days only irrespective of date filters/div> div>span>-/span> For emails, it is the actions replied as open, replied as pending, replied and put on hold, replied as resolved, resolved without reply. In case same ticket is actioned twice, it will appear as twice count/div> /div> > span>Last 7 Days - Conversations Handled/span> span classtip auto icon-Info grey>/span> /h3> div idoverall-call-handling-by-days-chart classcall-handling-by-hour-chart> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titlediv classperformance-tooltip> div>span>-/span> Area graph showing multiple areas for all platform conversations (Total and platform specific areas). Data shows for the last 24 hours only irrespective of date filters./div> div>span>-/span> For emails, it is the actions replied as open, replied as pending, replied and put on hold, replied as resolved, resolved without reply. In case same ticket is actioned twice, it will appear as twice count/div> /div> > span>Last 24 Hours – Conversations Handled/span> span classtip auto icon-Info grey>/span> /h3> div idoverall-call-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> div iddashboardTeamsOverview classrealtimeDashbaordContainer styledisplay: none;> /div> div iddashboardEmail classrealtimeDashbaordContainer gauges-container operationAnalysisDashboard styledisplay: none;> div idvoiceAnalyticsListHolder classmediumscroll stylewposition:relative> div classvoice-dashboard styledisplay: none;> !-- Real-time Email dashboard header --> div classchat-realtime-header position-relative performance-live-stats> div classrealtime-status> div classlive-indicator> span classlive-dot>/span> span classlive-text section-title title div classperformance-tooltip>KPIs shown in the LIVE section update in real-time and are not affected by the selected date filter. These metrics reflect the current state as it changes. div stylemargin-top: 10px>strong>Active:/strong> Number of currently assigned email/div> div>strong>Queued:/strong> Number of emails currently in the queue/div> div>strong>Avg Wait Time:/strong> Avg Wait Time email currently in the queue/div> div>strong>Longest Wait Time:/strong> Longest Wait Time any email currently in the queue/div> /div> > LIVE span classtip auto icon-Info grey >/span> /span> /div> /div> div classrealtime-stats> div classstat-card active-chats> div classstat-icon> img classicon-call-handled src/images/overall-analytics/active-email-green.svg altActive/> /div> div classstat-content> span idemail-active-live classstat-value>0/span> span classstat-label>Active/span> /div> /div> div classstat-card queued-chats> div classstat-icon> img classicon-call-handled src/images/chat-analytics/queued-chats.svg altQueued/> /div> div classstat-content> span idemail-queued-live classstat-value>0/span> span classstat-label>Queued/span> /div> /div> div classstat-card avg-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altAvg Wait Time/> /div> div classstat-content> span idemail-avg-wait-time-live classstat-value>0s/span> span classstat-label>Avg Wait Time/span> /div> /div> div classstat-card longest-wait-time> div classstat-icon> img classicon-call-handled src/images/chat-analytics/avg-wait-time.png altLongest Wait Time/> /div> div classstat-content> span idemail-longest-wait-time-live classstat-value>0s/span> span classstat-label>Longest Wait Time/span> /div> /div> /div> /div> div classemail-dashboard-container low2p-border-gray> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> div classemail-wrapper> div classvoice-analytics-cards> div classvoice-card> h3 classsection-email-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the new tickets only/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >New Tickets span classtip auto icon-Info grey >/span>/h3> div classvoice-dashboard-counts> div classkpi-box idemail-customer-card> img classicon-call-handled src/images/chat-analytics/ticket-customer.svg altCustomer/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of incoming new tickets started by the customers>Customer span classtip auto icon-Info grey >/span>/h3> /div> /div> div classkpi-box idemail-operator-card> img classicon-call-handled src/images/chat-analytics/ticket-operator.svg altOperator/> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of new tickets created by the operators>Operator span classtip auto icon-Info grey >/span>/h3> /div> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card> h3 classsection-title>Average Email Time /h3> div classvoice-dashboard-counts> div classkpi-box idemail-avg-email-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>00:00:00/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleAverage Email Time is the time difference between the visitors email message and the operators response to the email>Avg Email Time span classtip auto icon-Info grey >/span>/h3> /div> /div> /div> /div> /div> /div> /div> div classemail-dashboard-container low2p-border-gray> div classoverall-header> h2 classoverall-title title div classperformance-tooltip> div>span>-/span> KPIs in this section are based on the date range selected for the resolved tickets/div> div>span>-/span> Green percentage with up arrow against each KPI represents increase and red percentage with down arrow represents decrease compared to the previous period (as defined by the date filter)/div> /div> >Resolved Tickets span classtip auto icon-Info grey >/span>/h2> div classoverall-date-range>Mar 1, 2025 - Mar 31, 2025 vs Last Year Same Date/div> /div> div classanalytics-ui-v3> div classanalytics-ui-v2-gauges > div classgauge-meter-bar-box adjust-guage-top> h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Service level percentage based on defined total resolve time business service level target for tickets which is defined by priority low, normal, high, urgent/div> div>span>-/span> A black line on the gauge and the value represents the percentage from the previous period for comparison/div> div>span>-/span> Service level percentage is the percentage of all resolved tickets handled within the business service level target time/div> /div> >Service Level span classtip auto icon-Info grey >/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient email-gauge-container> div classGaugeMeter idemail-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#2F931D data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value green-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classgauge-meter-bar-box adjust-guage-top > h4 classoverall-stats-heading title div classperformance-tooltip> div>span>-/span> Displays the CSAT (Customer Satisfaction) percentage based on feedback collected during the selected period for all resolved tickets/div> div>span>-/span> A black line and value represent the CSAT percentage from the previous period/div> div>span>-/span> Percentage is calculated by taking the average survey score out of 5 e.g. if 4 is the score then it becomes 4 out of 5 which is 80%/div> /div> >CSAT span classtip auto icon-Info grey >/span>/h4> div classprogress-container gauge-large> div classgauge-container gauge-gradient email-csat-gauge-container> div classGaugeMeter idemail-csat-gauge data-bindgaugeValue: Percent data-append data-size195 data-themeGreen data-color#2F931D data-width22 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value green-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> div classvoice-dashboard-counts flex-1 two-col-layout> div classkpi-box idemail-Total-card> img classicon-call-handled src/images/chat-analytics/ticket-total.svg altTotal> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of resolved tickets during the selected period>Total span classtip auto icon-Info grey >/span>/h3> /div> /div> div classkpi-box idemail-first-time-calls> img classicon-call-handled src/images/chat-analytics/ticket-first-time.svg altFirst Time> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of tickets resolved for the first time during the selected period>First Time span classtip auto icon-Info grey >/span>/h3> /div> /div> div classkpi-box idemail-spam-card> img classicon-call-handled src/images/chat-analytics/ticket-spam.svg altSpam> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> h3 titleTotal number of tickets marked as spam during the selected period>Spam span classtip auto icon-Info grey >/span>/h3> /div> /div> div classkpi-box idemail-one-touch-calls> img classicon-call-handled src/images/chat-analytics/ticket-one-touch.svg altFirst Time> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>0%/span> /span> /div> /div> h3 titleTotal number of tickets resolved with only one operator response>One Touch Tickets span classtip auto icon-Info grey >/span>/h3> /div> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card voice-call-handing-today-card is-graph dashboard-card-v1> h3 titlePie chart showing the breakdown of tickets (resolved with reply, resolved without reply, spammed, replied as open, replied as pending, forwarded)>span>Tickets Breakdown /span> span classtip auto icon-Info grey >/span>/h3> div idticket-handling-today-chart-container classcall-handling-today-chart-container> div idticket-handling-today-chart classcall-handling-today-chart> /div> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titleArea graph showing handled tickets. For single day selected in the date filter it shows 24 hours breakdown of the day, for the range selected in the date filter it shows the day wise breakdown>span>Tickets Handled (By Hour) /span>span classtip auto icon-Info grey >/span>/h3> div idticket-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> div iddashboardSocial classrealtimeDashbaordContainer gauges-container dashboardOverall operationAnalysisDashboard styledisplay: none;> div idvoiceAnalyticsListHolder classmediumscroll styleposition:relative> div classvoice-dashboard styledisplay: none;> div classoverall-container> div classoverall-stats-heading-container> div>/div> h4 classoverall-stats-heading>Total Conversations/h4> h4 classoverall-stats-heading>Conversations Handled/h4> h4 classoverall-stats-heading>Avg Handling Time/h4> h4 classoverall-stats-heading>Service Level/h4> h4 classoverall-stats-heading>CSAT/h4> /div> div classvoice-analytics-cards > div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/operations-social-chat.svg altoverall> div>Overall/div> /div> div classsocial-dashboard-content social-overall> div classvoice-dashboard-count idsocial-total-card> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card> i classicon-talk-time>/i> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> p classheading3 color-gray>Avg Handling Time/p> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards iddashboard-card-sms> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/overall-analytics/sms.svg altsms> div>Text/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-sms> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-sms> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-sms> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-sms> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-sms> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-whatsapp> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/WhatsApp.svg altwhatsapp> div>WhatsApp/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-whatsApp> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-whatsApp> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-whatsApp> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-whatsApp> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-whatsApp> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-messenger> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/Messenger.svg altmessenger> div>Messenger/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-messenger> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-messenger> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-messenger> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-messenger> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-messenger> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-instagram> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/Instagram.svg altinstagram> div>Instagram/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-instagram> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-instagram> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-instagram> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-instagram> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-instagram> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-kakaotalk> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/KakaoTalk.svg altkakaoTalk> div>KaKaoTalk/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-kakaoTalk> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-kakaoTalk> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-kakaoTalk> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-kakaoTalk> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-kakaoTalk> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-googlebusinessmessages> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/GoogleBusinessMessages.svg altgoogleBusinessMessages> div>Google Business Messages/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-googleBusinessMessages> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-googleBusinessMessages> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-googleBusinessMessages> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-googleBusinessMessages> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-googleBusinessMessages> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-applemessages> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/AppleBusinessChat.svg altappleMessages> div>Apple Messages/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-appleMessages> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-appleMessages> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-appleMessages> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-appleMessages> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-appleMessages> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-wechat> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/WeChat.svg altweChat> div>WeChat/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-weChat> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-weChat> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-weChat> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-weChat> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-weChat> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-twitter> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/Twitter.svg alttwitter> div>Twitter/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-twitter> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-twitter> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-twitter> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-twitter> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-twitter> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards social-cards iddashboard-card-line> div classvoice-card> div classsocial-dashboard-counts> div classoverall-icons-item> img src/images/platformicons/Line.svg altline> div>Line/div> /div> div classsocial-dashboard-content> div classvoice-dashboard-count idsocial-total-card-line> !-- i classicon-inbound-call>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-handled-card-line> !-- i classicon-call-handled>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div classvoice-dashboard-count flex-1 idsocial-average-handling-time-card-line> !-- i classicon-talk-time>/i> --> div classanalytics-stats-item> div> span classstats-item-value>54/span> div classmetric-trend> span classtrend-up> svg classtrend-icon width15 height17 viewBox0 0 15 17 fillnone xmlnshttp://www.w3.org/2000/svg> path dM6.49512 1.22656C6.91699 0.769531 7.65527 0.769531 8.07715 1.22656L13.7021 6.85156C14.0186 7.16797 14.124 7.66016 13.9482 8.08203C13.7725 8.50391 13.3857 8.78516 12.9287 8.78516H9.55371V15.2539C9.55371 16.0273 8.9209 16.6602 8.14746 16.6602H6.45996C5.65137 16.6602 5.05371 16.0273 5.05371 15.2539V8.78516H1.67871C1.22168 8.78516 0.799805 8.50391 0.624023 8.08203C0.448242 7.66016 0.553711 7.16797 0.870117 6.85156L6.49512 1.22656Z fillcurrentColor/> /svg> span classtrend-value>36%/span> /span> /div> /div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-gauge-container-line> div classGaugeMeter idsocialGauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#C2002B data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value red-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> div> div classprogress-container gauge-small> div classgauge-container gauge-gradient social-csat-gauge-container-line> div classGaugeMeter idsocial-csat-gauge data-bindgaugeValue: Percent data-append data-size120 data-themeGreen data-color#FFB100 data-width12 data-styleArch data-label data-animationstep0>/div> div classplaceholder> div classcircle-container> div classcircle-border>/div> div classrotating-bar idrotatingBar>/div> /div> /div> /div> div classprogress-text metric-value orange-progress-text>0%/div> div classcomparison-progress-text>0%/div> /div> /div> /div> /div> /div> /div> /div> div classvoice-analytics-cards> div classvoice-card voice-call-handing-today-card is-graph dashboard-card-v1> h3 titlePie chart showing the breakdown of social/text conversations (reactive handled, proactive handled, reactive abandoned) for the selected period>span>Socials Breakdown /span> span classtip auto icon-Info grey>/span>/h3> div idsocial-handling-today-chart-container classcall-handling-today-chart-container> div idsocial-handling-today-chart classcall-handling-today-chart> /div> /div> /div> div classvoice-card voice-call-handing-houre-card is-graph dashboard-card-v1> h3 titleArea graph showing multiple areas for handled social conversations (Overall and all active platform areas). For single day selected in the date filter it shows 24 hours breakdown of the day, for the range selected in the date filter it shows the day wise breakdown>span>Socials Handled (By Hour) /span> span classtip auto icon-Info grey>/span>/h3> div idsocial-handling-by-hour-chart classcall-handling-by-hour-chart> /div> /div> /div> /div>/div> /div> div idnoDataMessage styledisplay: none;>/div> /div> div idrealtimeDashboardGridFilter> div classcolorFilterCloseButton>/div> table> tr height25px> td width54px>/td> td styletext-align: center>span styledisplay: none; classtip auto titlePlease enter time in seconds>?/span>label>From/label>/td> td styletext-align: center>span styledisplay: none; classtip auto titlePlease enter time in seconds>?/span>label>To/label>/td> /tr> tr> td> div classred-box>/div> /td> td> input idredGreaterThan typetext classgreaterThanVal /> /td> td> input idredLessThan typetext classlessThanVal /> /td> /tr> tr> td> div classyellow-box>/div> /td> td> input idyellowGreaterThan typetext classgreaterThanVal /> /td> td> input idyellowLessThan typetext classlessThanVal /> /td> /tr> tr> td> div classgreen-box>/div> /td> td> input idgreenGreaterThan typetext classgreaterThanVal /> /td> td> input idgreenLessThan typetext classlessThanVal /> /td> /tr> /table> div> button idsaveDashboardColorSettings classblueButton>Apply/button> span classicon icon-undo1 idresetDashboardColorSettings>/span> /div> /div> div idrealtimeDashboardGraphSettings> div classcloseGraphSettingsButton>i classicon icon-Arrow-Up>/i>/div> div classgraph-settings-title> label insidelabel>Graph View Settings/label> /div> div classgraph-settings-datapoints mediumscroll styleoverflow-y: scroll;> div classgraphDataPointSelector all> div classcustomcheckbox stylecolor: #002d69 data-color#002d69 datapointagentsOnline>/div> label insidelabel>FTE Operators/label> /div> div classgraphDataPointSelector> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointtotalAvailableOperator>/div> label insidelabel>Total Available Operators/label> /div> div classgraphDataPointSelector chat voice> div classcustomcheckbox stylecolor: #802ad9 data-color#802ad9 datapointwfmSL>/div> label insidelabel>WFM SL/label> /div> div classgraphDataPointSelector chat voice> div classcustomcheckbox stylecolor: #a9272c data-color#a9272c datapointagentSL>/div> label insidelabel>Operator SL/label> /div> div classgraphDataPointSelector voice> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointinboundCalls>/div> label insidelabel>Inbound Received/label> /div> div classgraphDataPointSelector voice> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointoutboundCalls>/div> label insidelabel>Outbound Initiated/label> /div> div classgraphDataPointSelector voice> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointtotalCalls>/div> label insidelabel>Total Calls Handled/label> /div> div classgraphDataPointSelector voice voice-hide-for-single-channel> div classcustomcheckbox stylecolor: #a9272c data-color#a9272c datapointmissedCalls>/div> label insidelabel>Missed Calls/label> /div> div classgraphDataPointSelector voice voice-hide-for-single-channel> div classcustomcheckbox stylecolor: #a9272c data-color#a9272c datapointmissedCallsPerc>/div> label insidelabel>Missed Calls %/label> /div> div classgraphDataPointSelector voice> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointavgTalkTime>/div> label insidelabel>Avg. Talk Time/label> /div> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #45ee9e data-color#45ee9e datapointavgWaitTime data-typetime>/div> label insidelabel>Avg. Wait Time/label> /div> !--div classgraphDataPointSelector styledisplay: none;> div classcustomcheckbox stylecolor: #2e72ff data-color#2e72ff datapointavgAnswerSpeed data-typetime>/div> label>Avg. Answer Speed/label> /div>--> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #086935 data-color#086935 datapointchatsOffered>/div> label insidelabel>Chats Offered/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #086935 data-color#086935 datapointemailsReceived>/div> label insidelabel>Emails Received/label> /div> div classgraphDataPointSelector chat all> div classcustomcheckbox stylecolor: #d3d3d3 data-color#d3d3d3 datapointtotalHandled>/div> label insidelabel>Chats Handled/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #d3d3d3 data-color#d3d3d3 datapointemailActions>/div> label insidelabel>Email Actions/label> /div> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #f669a8 data-color#f669a8 datapointabandoned>/div> label insidelabel>Chats Abandoned/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #f669a8 data-color#f669a8 datapointspammed>/div> label insidelabel>Emails Spammed/label> /div> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #a87744 data-color#a87744 datapointabandonedPercentage>/div> label insidelabel>Abandoned %/label> /div> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointavgOperatorHandlingTime data-typetime>/div> label insidelabel>Avg. Handle Time/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointemailAverageReplyTime data-typetime>/div> label insidelabel>Avg. Email Time/label> /div> div classgraphDataPointSelector chat> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointavgResponseTime data-typetime>/div> label insidelabel>Avg. Response Time/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointemailAverageResponseTime data-typetime>/div> label insidelabel>Avg. Response Time/label> /div> div classgraphDataPointSelector chat all> div classcustomcheckbox stylecolor: #ffb100 data-color#ffb100 datapointconcurrency>/div> label insidelabel>Average Concurrency/label> /div> div classgraphDataPointSelector voice> div classcustomcheckbox stylecolor: #d3d3d3 data-color#d3d3d3 datapointagentAvailability>/div> div styledisplay: flex;>label stylemargin-right: 4px; insidelabel>Operator Availability /label> %/div> /div> div classgraphDataPointSelector nonskill all notWebsiteCompatible voice> div classcustomcheckbox stylecolor: #a87744 data-color#d3d3d3 datapointchannelAvailability>/div> label insidelabel>Channel Availability %/label> /div> !--div classgraphDataPointSelector styledisplay: none;> div classcustomcheckbox stylecolor: #ee352d data-color#ee352d datapointdynChatIcon>/div> label>Dyn. Chat Icon/label> /div>--> div classgraphDataPointSelector chat voice> div classcustomcheckbox stylecolor: #53e6b7 data-color#53e6b7 datapointtotalQueued>/div> label insidelabel>Total Queued/label> /div> div classgraphDataPointSelector chat voice> div classcustomcheckbox stylecolor: #ff00dc data-color#ff00dc datapointwaitTime>/div> label insidelabel>Total Queued Time/label> /div> div classgraphDataPointSelector chat voice> div classcustomcheckbox stylecolor: #971ced data-color#971ced datapointavgQueueTime>/div> label insidelabel>Avg. Queue Time/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #53e6b7 data-color#53e6b7 datapointtotalResolved>/div> label insidelabel>Total Resolved/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #ff00dc data-color#ff00dc datapointtotalUnresolved>/div> label insidelabel>Total Unresolved/label> /div> div classgraphDataPointSelector email> div classcustomcheckbox stylecolor: #971ced data-color#971ced datapointoldestAssignedTicket>/div> label insidelabel>Oldest Unresolved/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointuniqueVisitors>/div> label insidelabel>Unique Visitors/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointnumberSales>/div> label insidelabel>Number of Sales/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #47c131 data-color#47c131 datapointaverageOrderValue>/div> label insidelabel>Avg. Order Value/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointmissedOpportunityVisitors>/div> label insidelabel>Missed Opportunity Visitors/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #ff0038 data-color#ff0038 datapointestimatedNumberOfMissedChats>/div> label insidelabel>Estimated Number of Missed Chats/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #ff0038 data-color#ff0038 datapointestimatedNumberOfMissedSales>/div> label insidelabel>Estimated Number of Missed Sales/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #ff0038 data-color#ff0038 datapointestimatedRevenueLost>/div> label insidelabel>Estimated Revenue Lost/label> /div> div classgraphDataPointSelector opportunity> div classcustomcheckbox stylecolor: #1bb9da data-color#1bb9da datapointrecommendedOperators>/div> label insidelabel>Recommended FTE Operators/label> /div> /div> div> div classgraph-settings-title> label insidelabel>Compare with/label> /div> div> div classdashboardComparisonDateFilterContainer datepicker-container> input typetext iddashboardComparisonDateFilter classdatepicker datepickerUIBox customicon /> span classui-button-icon-space>/span> /div> a idclearWFMDComparisonGraph insidelabel>Clear/a> /div> /div> div> button idsaveGraphSettingsButton classblueButton>Apply/button> /div> /div> canvas idcanvgPlayground width1000px height600px styledisplay:none;>/canvas>/div> div idconversationsViewPanel> div classloading>/div> table> tr> td colspan2> table classconversationsFilters> tr> td> div classqueueHeading>span insidelabel>Queue/span>/div> div classtabs> div classselected idconvMeTab>span insidelabel>Me/span>span idlblMineConversationsCount>/span>/div> div idconvStarredTab>span insidelabel>Starred/span>span idlblStarCount>/span>/div> div idconvTeamTab>span insidelabel>Team/span>span idlblTeamConversationsCount>/span>/div> div idconvUnassignedTab>span insidelabel>Unassigned/span> span idlblUnassignedConversationsCount>/span>/div> div idconvUnresolvedTab>span insidelabel>Unresolved Tickets/span> span idlblUnresolvedConversationsCount>/span>/div> div idconvAllTab styledisplay:none;>span insidelabel>All/span> span idlblAllConversationsCount>/span>/div> div idconvUndeliveredTab>span insidelabel>Undelivered/span> span idlblUndeliveredCount>/span>/div> div idspamMessagesTab stylewidth: 56px; display: none;>span insidelabel>Spam/span> span idspamMessagesCount>/span>/div> /div> /td> !--td> span idspchatlimits>/span> /td>--> /tr> /table> /td> /tr> tr> td idqueueFilterTD> div classconversationsLeftFilters> div classfilter> div> h2 insidelabel classfilterByText>Filter by/h2> a idqueuesClearAllFilters classclear insidelabel>Clear all/a> /div> input typetext classsearchInput clearableSearchInput placeholderSearch idtbxSearchConversations /> div idfilterByTicket>div classinside-checkbox valuefilterByTicket>span insidelabel>Search by Ticket #/span>/div>/div> div classfilter idfiltertags> div> h3 insidelabel classsubFilterText>Tags/h3> a classclear insidelabel>Clear/a> /div> input classsearchInput placeholderSearch tags idqueueTagsSearch /> /div> div classfilter idfiltersubsites> h3 insidelabel classsubFilterText>Subsite/h3> a classclear insidelabel>Clear/a> select idqueueSubsiteSelector classinside-select>/select> /div> div classfilter idfilterSubsiteBrands> h3 insidelabel classsubFilterText>Brand/h3> a classclear insidelabel>Clear/a> select idqueueSubsiteBrandsSelector multiple>/select> /div> div classfilter idfilterSubsiteRegions> h3 insidelabel classsubFilterText>Region/h3> a classclear insidelabel>Clear/a> select idqueueSubsiteRegionsSelector multiple>/select> /div> div classfilter idfilterSubsiteCountries> h3 insidelabel classsubFilterText>Country/h3> a classclear insidelabel>Clear/a> select idqueueSubsiteCountriesSelector multiple>/select> /div> div classfilter idfilterVoiceCallType> h3 insidelabel classsubFilterText>Call Type/h3> a classclear insidelabel>Clear/a> select idqueueVoiceCallTypeSelector multiple>/select> /div> div classfilter idfilterWaitingTime> h3 insidelabel classsubFilterText>Waiting Time/h3> a classclear idclearWaitingTime insidelabel>Clear/a> /div> div idwaitingTimeSlider>/div> div stylemargin-top: 12px; margin-left: 10px; margin-bottom: 22px; insidelabel idamount>/div> label translation-off classwaitingTimeRadio> input typeradio namerad1 checked> i>/i> Mins /label> label translation-off iddaysRadio stylemargin-left: 5px; classwaitingTimeRadio> input typeradio namerad1> i>/i> Days /label> div classfilter idfilterServiceLevel> h3 insidelabel classsubFilterText>Business Service Level/h3> a classclear insidelabel>Clear/a> div classinside-checkbox valueWITHIN>span insidelabel>Within/span>/div> div classinside-checkbox valueEXCEEDED>span insidelabel>Exceeded/span>/div> /div> div classfilter idfilteroperators styledisplay:none> div> h3 insidelabel classsubFilterText>Operator/h3> a classclear insidelabel>Clear/a> /div> input typetext placeholderSearch operators /> /div> div classfilter idfiltercontacts> div> h3 insidelabel classsubFilterText>Contact/h3> a classclear insidelabel>Clear/a> /div> input typetext placeholderSearch contacts /> /div> div classfilter idfiltercompany> div> h3 insidelabel classsubFilterText>Company Name/h3> a classclear insidelabel>Clear/a> /div> input typetext placeholderSearch company /> /div> div classfilter idfilterteams styledisplay:none> h3 insidelabel classsubFilterText>Teams/h3> a classclear insidelabel>Clear/a> /div> div classfilter idfilterchannels styledisplay:none> h3 insidelabel classsubFilterText>Channels/h3> a classclear insidelabel>Clear/a> div classchannelsList>/div> div classseeMoreLinkHolder>a hrefjavascript:; classseeMoreChannelsButton>See more/a>/div> /div> div classfilter idfilterskills styledisplay:none> h3 insidelabel classsubFilterText>Skills/h3> a classclear insidelabel>Clear/a> div classskillsList>/div> div classseeMoreLinkHolder>a hrefjavascript:; classseeMoreSkillsButton>See more/a>/div> /div> div classfilter spamMessagesFilter> h4 insidelabel classsubFilterText>Data Type/h3> select idInsideAiSpamMessagesDropDown classinside-select>/select> /div> div classfilter spamMessagesFilter styleheight: 70px;> h3 insidelabel classsubFilterText>Date/h3> input idInsideAiSpamMessagesRangePicker /> /div> div classfilter idfilterplatforms> h3 insidelabel classsubFilterText>Type/h3> a classclear insidelabel>Clear/a> div classinside-checkbox value12>span insidelabel>Apple Messages/span>/div> div classinside-checkbox value0>span insidelabel>Chat/span>/div> div classinside-checkbox value1>span insidelabel>Email/span>/div> div classinside-checkbox value14>span insidelabel>Google Business Chat/span>/div> div classinside-checkbox value15>span insidelabel>Instagram/span>/div> div classinside-checkbox value16>span insidelabel>Kakao Talk/span>/div> div classinside-checkbox value8>span insidelabel>Line Messaging/span>/div> div classinside-checkbox value4>span insidelabel>Messenger/span>/div> div classinside-checkbox value3>span insidelabel>Text/span>/div> div classinside-checkbox value10>span insidelabel>Twitter/span>/div> div classinside-checkbox value2>span insidelabel>Voice Call/span>/div> div classinside-checkbox value11>span insidelabel>WeChat/span>/div> div classinside-checkbox value9>span insidelabel>WhatsApp/span>/div> /div> div classfilter idfilterstatuses> h3 insidelabel classsubFilterText>Status/h3> a classclear insidelabel>Clear/a> div idemailfilterstatusheading classstatusGroupName>Email/div> hr /> div classinside-checkbox email value-2>span insidelabel>New/span>/div> div classinside-checkbox email value1>span insidelabel>Open/span>/div> div classinside-checkbox email value2>span insidelabel>Pending/span>/div> div classinside-checkbox email value5>span insidelabel>On Hold/span>/div> div classinside-checkbox email value4>span insidelabel>Resolved/span>/div> div idchatfilterstatusheading stylemargin-top: 17px; classstatusGroupName>Chat/Social/Text/div> hr /> div classinside-checkbox chat valueunanswered>span insidelabel>Unanswered/span>/div> div classinside-checkbox chat valueactive>span insidelabel>Active/span>/div> div classinside-checkbox chat valueaway>span insidelabel>Away/span>/div> /div> div classfilter idfilterpriorities> h3 insidelabel classsubFilterText>Priority/h3> a classclear insidelabel>Clear/a> div classinside-checkbox value1>span insidelabel>Low/span>/div> div classinside-checkbox value2>span insidelabel>Normal/span>/div> div classinside-checkbox value3>span insidelabel>High/span>/div> div classinside-checkbox value4>span insidelabel>Urgent/span>/div> /div> div classfilter idfilterpinned> h3 insidelabel classsubFilterText>Pin/h3> a classclear insidelabel>Clear/a> div classinside-checkbox value0>span insidelabel>Only Pinned/span>/div> /div> div classfilter idfilterpostponed> h3 insidelabel classsubFilterText>Postponed/h3> a classclear insidelabel>Clear/a> div classinside-checkbox value0>span insidelabel>Only Postponed/span>/div> /div> /div> /div> /td> td> div styleclear: both;>/div> div classqueueLabels> a idqueueSelectAllConversations>/a> label idqueueSelectedConversationsLabel stylefont-weight: bold;>/label> div classqueueBulkActionsHolder> button idbulkTags classicon icon-tags addTagButton onclickinsideMenu.takeBulkActionOnQueue(4); insidelabel>/button> button idbulkResolveEmails classgrayButton onclickinsideMenu.takeBulkActionOnQueue(0); insidelabel>img src./images/chatpane/resolve-ticket.png stylewidth: 16px; alt>Resolve/button> button idbulkMarkSpam classgrayButton onclickinsideMenu.takeBulkActionOnQueue(1); insidelabel>img src./images/chatpane/icon-spam-on.svg stylewidth: 16px; alt>Spam/button> button idbulkBringToFloor classgrayButton onclickinsideMenu.takeBulkActionOnQueue(2); insidelabel>img src./images/chatpane/icon-bringtofloor-off.svg stylewidth: 16px; alt>Bring to Floor/button> button idbulkAssign classgrayButton onclickinsideMenu.takeBulkActionOnQueue(3); insidelabel>img src./images/chatpane/icon-transfer-off.svg stylewidth: 16px; alt>span>Assign/span>/button> /div> /div> div> table idtblConversations classtblConversations> thead stylebackground-color: white;> tr classheader> td> div idselectAllQueue classinside-checkbox>/div> /td> td aligncenter>/td> td aligncenter sortplatform insidelabel>Type/td> td aligncenter sortwaiting styletext-align:center; classwaitingHeader insidelabel>Waiting/td> td aligncenter sortorderSL styletext-align:center;>div idServiceLevelLabel insidelabel>Service Level/div>/td> td aligncenter sortchatStarted styletext-align:center; classwaitingHeader>Total Duration/td> td idtdAssignedto alignleft sortoperatorname insidelabel>Assigned To/td> td alignleft sortqueuedfor stylepadding-left: 5px; classqueuedfor insidelabel>Queued for/td> td idtdPriorityto sortpriority insidelabel>Priority/td> td idtdContactName width15% sortcontactname insidelabel stylepadding-left: 5px; classcontactHeader>Contact/td> td sortlastmessage idtdLastMessage insidelabel stylepadding-left: 5px;padding-right: 5px;>Subject / Last Message/td> td idtdLastUpdated aligncenter sortlastUpdated stylepadding-left: 5px; classwaitingHeader insidelabel>Last Updated/td> td idtdstatus aligncenter sortstatus stylepadding-left: 5px; class insidelabel>Status/td> /tr> /thead> tbody classscrollable mediumscroll>/tbody> /table> table idtblFailedDelivery classtblConversations> thead stylebackground-color: white;> tr classheader> td insidelabel>From/td> td insidelabel>To/td> td insidelabel>Subject/td> td insidelabel>Error/td> td insidelabel>Conversation Id/td> td>button classretryAllButton grayButton>Retry All/button>/td> /tr> /thead> tbody classscrollable mediumscroll>/tbody> /table> div idInsideSpamMessagesQueue class> div idInsideAiSpamMessagesFilterHolder styledisplay: flex; align-items: center;>div classbuttonContainer> div classimport idexportSpamMessages> button classbuttonOutlined isButton>Export i classicon-Export on-right>/i>/button> /div> /div>/div> div classmenuSettingsContent v2 styleoverflow: auto;height: calc(100vh - 135px);> div idInsideAiSpamMessagesHolder>/div> /div> /div> div idInsideWhitelistMessages classsubmenuContent styledisplay: none;> div idInsideAiWhitelistMessagesFilterHolder styledisplay: flex; align-items: center;> div classbuttonContainer> div classimport idexportWhitelistMessages> button classbuttonOutlined isButton>Export i classicon-Export on-right>/i>/button> /div> /div>/div> div classmenuSettingsContent v2 styleoverflow: auto;height: calc(100vh - 135px);> div idInsideAiWhitelistMessagesHolder>/div> /div> /div> /div> /td> /tr> /table> /div> div idnewsPanel>/div> div idninjaPanel>Inside Ninjas/div> div idwebsitePanel>div idwebsitesHolder>/div>/div> div idteamChatPanel> div idteamChatList>input classsearchInput idopChatSearch placeholderSearch for name, team or channel />br />div idteamChatListOperators>/div>/div> /div> div idmyStatsPanel classthinscroll> h1 insidelabel>My Statistics/h1> div idmyStatsPanelData> div idmyStatsFaceHolder> div idmyStatsFace>/div> !--div idmyStatsTarget>0%/div>--> canvas idmyStatsFaceCanvas width120 height120>/canvas> /div> div idmyStatsInfo>/div> div idmyStatsItems> div classmyStatsItem> table classmy-stats-table cellspacing0> tr> td> div classmyStatsTitle insidelabel>Loading.../div> div classmyStatsSubtitle insidelabel>/div> /td> td> span classmyStatsValue>/span> /td> /tr> /table> /div> /div> /div> /div> div idstatsPanel>/div>/div>div idsiteStatsPanel styledisplay: none> div idstatsBarUp>span classicon-arrow-up>/span>/div> div idstatsBarDown>span classicon-arrow-down>/span>/div> div idstatsItemHolder>/div> div idconfigStatsPanel>+/div>/div>div idInsideDataFieldsContainer styledisplay: none; classsubmenuContent>/div>div idWorkflowContentHolder styledisplay: none; classmediumscroll submenuContent> div idworkflowList classmediumscroll> div classmenuTitle>span classheading insidelabel>Tasks/span>span classworkflowAddButton addButton styledisplay: block;>div insidelabel>New/div>/span>/div> div classloadingIconContainer>/div> div classfilterHolder> input idworkflowFilterText typetext placeholderSearch classsearchInput autosearch /> select idworkflowFilterType> option value>All/option> option value1>Chat/option> option value5>Pre-Chat/option> option value4>Verification/option> /select> /div> div idworkflowsListHolder> /div> /div> div idworkflowGeneralMenuList styledisplay: none; classmediumscroll> table idworkflowGeneralMenuTable> tr> td colspan2> div classmenuTitle>span classworkflowBackButton blueButton styledisplay: block;>i classicon icon-Arrow-Left>/i>div insidelabel>Back/div>/span>div classarchiveTitle insidelabel>/div>/div> /td> /tr> tr> td> div idworkflowsGeneralMenu>/div> /td> td> table> tr> td> div idworkflowPreviewInfo>/div> /td> /tr> tr> td> div idworkflowPreviewTheme> label idworkflowPreviewThemeLabel>Theme:/label> select idworkflowPreviewThemeSelect>/select> /div> /td> /tr> tr> td> div idworkflowPreview>/div> /td> /tr> tr> td> div idworkflowPreviewStatus styledisplay: none;> span classstatus>/span> span idpauseWorkflowBtn classicon-Pause>/span> span idresumeWorkflowBtn classicon-Play styledisplay: none;>/span> /div> /td> /tr> /table> /td> /tr> /table> /div>/div>div idWorkflowSettingsHolder styledisplay: none;width:850px classv2 submenuContent> div classmenuTitle>span classheading insidelabel>Settings/span>/div> div idWorkflowGeneralSettings classmenuSettingsContent> /div>/div>div idWorkflowStepsContainer classsubmenuContent styleoverflow-x: hidden;>/div>div idconfigureCompanyNames styledisplay:none; width: 930px; classmediumscroll submenuContent> div classmenuTitle> span insidelabel stylepadding-left:20px;>Companies/span> span classaddButton titleAdd New Company>New/span> /div> div classdataListFilter>/div> div idcompanyNameList>/div>/div>div idconfigureChatCategories styledisplay: none; classmediumscroll submenuContent> div classmenuTitle> span insidelabel>Disposition/span> div classbuttonContainer> div classimport idimportChatCategories> button classbuttonOutlined isButton>Import i classicon-download on-right>/i>/button> /div>div classimport idexportChatCategories> button classbuttonOutlined isButton>Export i classicon-Export on-right>/i>/button> /div>span classaddButton>New/span> /div> /div> div idchatCategoriesList>/div> div idchatCategoriesCollapsableList> div classdataListFilter> input idchatCategorySearchFilter classsearchInput placeholderSearch autocompleteoff /> /div> div classcannedResponseSetupHolder_header> div classcannedResponseSetupHolder-header_item>Name/div> div classcannedResponseSetupHolder-header_item>Platforms/div> div classcannedResponseSetupHolder-header_item>Teams/div> div classcannedResponseSetupHolder-header_item>Channels/div> div classcannedResponseSetupHolder-header_item>/div> /div> div classdisposition_accordion> /div> /div>/div>div idconfigureInsights styledisplay: none; classmediumscroll submenuContent v2> div classmenuTitle> span insidelabel>Insight Settings/span> /div> div classinsightContent settingsMenuTable> table classinsightTableHolder>/table> /div> table classsaveTable> tr> td> div classsaveButton>Save/div> /td> /tr> /table>/div>div idtransferReason classmediumscroll submenuContent styledisplay: none; > div classmenuTitle> span insidelabel>Transfer Reason/span> span classaddButton titleAdd new Transfer Reason>New/span> /div> div idtransferItemHolder>/div>/div>div idconfigureTranscriptTemplates styledisplay: none; width: 600px; classsubmenuContent>div classmenuTitle>span insidelabel>Transcript Email Templates/span>span classaddButton>New/span>/div>div idtranscriptTemplateList>/div>/div>div idconfigureTranscriptPrintTemplates styledisplay: none; width: 600px; classsubmenuContent>div classmenuTitle>span insidelabel>Transcript Print Templates/span>span classaddButton>New/span>/div>div idtranscriptPrintTemplateList>/div>/div>div idconfigureAlternateChatSettings styledisplay: none; classsubmenuContent>div classmenuTitle>span insidelabel>Alternate Chat Settings/span>span classaddButton>New/span>/div>div idalternateChatSettingsList>/div>/div>div idconfigureAlternateClickToCallSettings styledisplay: none; classsubmenuContent>div classmenuTitle>span insidelabel>Alternate Click to Call Settings/span>span classaddButton>New/span>/div>div idalternateClickToCallSettingsList>/div>/div>div idfilterPanel styledisplay: none;> div classpanelClose idfilterMinMax>span classicon-down>/span>/div> div vardesktopNum tooltipDesktop classfilterItem idfilterDesktop group1>span classicon-d-desktop>/span>/div> div vartabletNum tooltipTablet classfilterItem idfilterTablet group1>span classicon-d-tablet>/span>/div> div varmobileNum tooltipMobile classfilterItem idfilterMobile group1>span classicon-d-mobile>/span>/div> div var classfilterSeperator>/div> div varunknownNum tooltipNew visitors classfilterItem idfilterNewVisitor group2>span classicon-d-avatar>/span>/div> div varreturningNum tooltipReturning classfilterItem idfilterReturnVisitor group2>span classicon-d-avatar>/span>/div> div varloggedInNum tooltipLogged in classfilterItem idfilterLoggedInVisitor group2>span classicon-d-avatar>/span>/div> div varhotNum tooltipOpportunities classfilterItem idfilterHot group2>span classicon-d-hot>/span>/div> div var classfilterSeperator>/div> div varchatNum tooltipHas Chat classfilterItem idfilterHasChat group3>span classicon-d-chat>/span>/div> div varactiveChatNum tooltipHas Active Chat classfilterItem idfilterActiveChat group3>span classicon-d-chat>/span>/div> div varstarred tooltipStarred classfilterItem idfilterStar group3>span classicon-d-favourite>/span>/div> div varvip tooltipVIP classfilterItem idfilterVip group3>span classicon-m-vip>/span>/div> div varbasketNum tooltipHas A Basket classfilterItem idfilterBasket group3>span classicon-basket>/span>/div> div varinternationalNum tooltipInternational classfilterItem idfilterInternational group3>span classicon-international>/span>/div> div var classfilterSeperator>/div> div varhappyNum tooltipHappy styledisplay: none; classfilterItem greenCondition idfilterHappy group4>span classicon-sentiment-pos>/span>/div> div varunhappyNum tooltipUnhappy styledisplay: none; classfilterItem redCondition idfilterUnhappy group4>span classicon-sentiment-neg>/span>/div> div var styledisplay: none; classfilterSeperator idfilterSentimentSeperator>/div> div var tooltipSearch classfilterItem idsearchFilter group5>span classicon-search>/span>/div> div idsearchFilterBox styledisplay: none;>label>Search Floor/label>input idsearchFilterInput placeholderSearch />img idbringToFloorIcon src/images/take-bring-to-floor-off.png styledisplay: none; titleAdd visitor to floor />/div> div var classfilterSeperator>/div> div var tooltipCreate Ticket classfilterItem idaddNewInsideTicket>img src/images/add-ticketicon.png />/div> !--div var tooltipSearch Contacts classfilterItem idsearchContacts>img styleposition: relative; top: -4px; src/images/contact-icon.png />/div>--> div var styledisplay: none; classfilterSeperator idfilterTicketSeperator>/div> div var tooltipStart Voice Call idstartNewVoiceCall group6 classfilterItem stylepadding-top:0px>span classicon voiceicon-separate-call stylefont-size: 20px; color:#08829a;>/span>/div>/div>div idbottomButtons> div idbroadcastChatButton classbottomButton tooltipBroadcast>span classicon-bullhorn>/span>/div>/div>div iduserPanelOperatorMenu classuserPanelBox styledisplay: none;> h3>Availability/h3> div idoperatorMenuSwitch classswitchComponent>/div>/div>!-- streaming related submenus and templates -->div idcontent_streaming_look styledisplay: none> div classmenuTitle>Streaming/div> label>Header subtitle/label> input typetext idstreamingHeaderSubtitle variableheaderSubtitle /> label>Header image/label> input idstreamingHeaderImage variableheaderImage typeimageSelect /> label>Custom Tab/label> input idstreamingTabImage variabletabImage typeimageSelect /> div classmenuSaveFooter>div classsaveButton idsaveStreamingSettings>Save/div>/div>/div>div idcontent_streaming_accounts styledisplay: none; width: 900px; classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Live Stream Accounts/span>div idstreaming_accounts_add classaddButton>New/div>/div> div idstreamAccountListHolder>show list of items here/div>/div>div idcontent_streaming_streams styledisplay: none classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Shows/span>div idstreaming_shows_add classaddButton>New/div>/div> div classshowsFilterHolder inputBlock insideContentFilterBlock> div classcustomSearchHolder> input idinsideStreamingShowsSearch typetext placeholderSearch classsearchInput autosearch clearableSearchInput> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> select idinsideStreamingShowsFilter> option value>Show All/option> option valuelive>Live / Pre-Show/option> option valuescheduled>Scheduled/option> option valueunscheduled>Unscheduled/option> option valuecancelled>Cancelled/option> /select> /div> div idstreamShowsListHolder>/div>/div>div idcontent_streaming_past_shows styledisplay: none classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Past Shows/span>/div> div classpastShowsFilterHolder inputBlock insideContentFilterBlock> div classcustomSearchHolder> input idinsideStreamingPastShowsSearch typetext placeholderSearch classsearchInput autosearch clearableSearchInput> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> input idpastShowsDateSelect placeholderDate From classchatDropdowns /> /div> div idstreamPastShowsListHolder classmediumscroll insideListTableHolder stylewidth: calc(100% - 25px)>/div>/div>div idcontent_streaming_content styledisplay: none; width: 800px classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Content Library/span>div idstreaming_content_add classaddButton>Add/div>/div> div classcontentFilterHolder inputBlock insideContentFilterBlock> div classcustomSearchHolder> input idinsideContentAddLookSearch typetext placeholderSearch classsearchInput autosearch clearableSearchInput> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> select idinsideContentTypeFilter> option value>Show All/option> option valueProduct>Product/option> option valueContentCollection>Look/option> /select> /div> div idstreamContentListHolder classstreamContentListHolder>/div>/div>div idcontent_streaming_email_templates styledisplay: none; width: 600px classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Post Show Email/span>div idstreaming_email_templates_add classaddButton>New/div>/div> div classemailTemplatesFilterHolder inputBlock insideContentFilterBlock> div classcustomSearchHolder> input idinsideStreamingEmailTemplatesSearch typetext placeholderSearch classsearchInput autosearch clearableSearchInput> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> /div> div idstreamEmailTemplatesListHolder classmediumscroll insideListTableHolder stylewidth: calc(100% - 25px)>/div>/div>div idcontent_streaming_reminder_email_templates styledisplay: none; width: 600px classsubmenuContent> div classmenuTitle>span classinsidelabel insidelabel>Reminder Email/span>div idstreaming_reminder_email_templates_add classaddButton>New/div>/div> div classreminderEmailTemplatesFilterHolder inputBlock insideContentFilterBlock> div classcustomSearchHolder> input idinsideStreamingReminderEmailTemplatesSearch typetext placeholderSearch classsearchInput autosearch clearableSearchInput> i classicon icon-Search2>/i> i classicon icon-Close>/i> /div> /div> div idstreamReminderEmailTemplatesListHolder classmediumscroll insideListTableHolder stylewidth: calc(100% - 25px)>/div>/div>div idcontent_streaming_feed_settings stylewidth: 500px; display:none> div classmenuTitle>span classinsidelabel insidelabel>Live Shows Feed Settings/span>/div> div classform> div classinputBlock> input typecheckbox variableshowViews checked />label classinline switch-label>Show Views/label> /div> div classinputBlock> label classinline>Views Threshold/label> span classtip auto bottom titleOnly show the views when it reaches the threshold.>?/span> input typenumber variableviewsThreshold placeholder10/> /div> div classinputBlock> input typecheckbox variableshowLikes checked />label classinline switch-label>Show Likes/label> /div> div classinputBlock> label classinline>Likes Threshold/label> span classtip auto bottom titleOnly show the likes when it reaches the threshold.>?/span> input typenumber variablelikesThreshold placeholder10/> /div> hr /> div classinputFullBlock hideMultiLanguage> h3>Live Shows Feed CSS/h3> /div> textarea typecss idliveShowsListCustomCSS filenameliveShowsListCustomCSS code variableliveShowsListCustomCSS>/textarea> /div> div classmenuSaveFooter>div classsaveButton idsaveStreamFeedSettings>Save/div>/div>/div>template idstreaming_account_template> div idstreaming_account_config stylepadding-top:20px;> div classinputFullBlock hideMultiLanguage> h3>Account Settings/h3> /div> div classinputBlock styledisplay:none> input typecheckbox idstreamingAccountEnabled variableenabled />label classinline switch-label>Enabled/label> /div> div classinputFullBlock> label>Stream Setting Name/label> input typetext idstreamingAccountName variablename validationrequired maxlength60 /> /div> div classinputFullBlock> label>gatewayUrl/label> input typetext idstreamingGatewayUrl placeholderhttps://cloud.liveswitch.io/ variablegatewayUrl validationrequired|url maxlength255 /> /div> div classinputFullBlock> label>API Key/label> input typetext idstreamingApiKey variableapiKey validationrequired /> /div> div classinputFullBlock> label>Application Id/label> input typetext idstreamingApplicationId variableapplicationId validationrequired maxlength60 /> /div> div classinputFullBlock> label>Secret/label> input typetext idstreamingSecret variablesecret validationrequired maxlength512 /> /div> div classinputFullBlock> label>Recording Region/label> select idrecordingRegion variablerecordingRegion validationrequired> option valueap>Asia / Pacific/option> option valueeu>Europe/option> option valueus>United States/option> /select> /div> div classinputFullBlock hideMultiLanguage> hr /> h3>Video Configuration/h3> /div> div classinputBlock> label>Framerate/label> input typenumber idstreamingFramerate variableconfiguration.streamingFramerate /> /div> div classinputBlock> label>Max Quality/label> select idstreamingVideoQuality onchangeinsideStreaming.videoQualityChanged(this)> option value2160p width3840 height2160>2160p/option> option value1080p width1920 height1080>1080p/option> option value720p width1280 height720 selected>720p/option> option value576p width1024 height576>576p/option> /select> /div> input typehidden disabled idstreamingVideoWidth variableconfiguration.videoWidth /> input typehidden disabled idstreamingVideoHeight variableconfiguration.videoHeight /> div classinputBlock stylemargin-top: 20px;> input typecheckbox idstreamingSimulcast variableconfiguration.simulcast toggleFieldschecked>#stream_simulcast_options /> label classinline switch-label>Simulcast/label> /div> div classinputBlock styledisplay: none> label>Prechat Survey/label> select typenumber idstreamingPrechatSurveyId variableprechatSurveyId />/select> /div> div idstream_simulcast_options> div classinputBlock> label>Simulcast Degradation Preference/label> select typenumber idstreamingSimulcastDegredationPreference variableconfiguration.simulcastDegredationPreference /> option value1 selected>Automatic/option> option value2>Balanced/option> option value3>Framerate/option> option value4>Resolution/option> /select> /div> div classinputBlock> label>Simulcast Encoding Count/label> input typenumber idstreamingSimulcastEncodingCount placeholder2 variableconfiguration.simulcastEncodingCount /> /div> /div> div classinputBlock> label>Bitrate (Kbps)/label> input typenumber idstreamingSimulcastKbpp step0.01 placeholder0.05 variableconfiguration.simulcastKbpp /> /div> div classinputFullBlock hideMultiLanguage> hr /> h3>Stream Limits/h3> /div> div classinputBlock> label>Max Streamers/label> input typenumber idstreamingMaxStreamers placeholder3 variablemaxStreamers /> /div> div classinputBlock> label>Max Streams/label> input typenumber idstreamingMaxStreams placeholder1 variablemaxStreams /> /div> div classinputBlock> label>Max Viewers/label> input typenumber idstreamingMaxViewers placeholder500 variablemaxViewers /> /div> div classinputFullBlock hideMultiLanguage> hr /> /div> div classinputFullBlock> h3>Default Show Settings/h3> /div> div classinputFullBlock> h4 classhint-heading>Background Images/h4>span classtip auto bottom titleBackground Images should be 9:16 ratiobr />with minimum height of 1080px.>?/span> /div> div classinputBlock> label>Background Image/label> input variableconfiguration.bgimage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Pre Show Background Image/label> input variableconfiguration.preshowBgImage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Paused Background Image/label> input variableconfiguration.pausedBgImage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Ended Background Image/label> input variableconfiguration.endedBgImage typeimage multilanguage titleChoose Image /> /div> div classinputFullBlock> label>Background Text Colour/label> input variableconfiguration.bgTextColor typecolorPicker allowEmpty /> /div> div classinputFullBlock> label>Join Form Header Text/label> input variableconfiguration.joinFormHeaderText multilanguage /> /div> div classinputFullBlock> label>Waiting Room Text/label> textarea variableconfiguration.waitingText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Countdown, value:{show.countdown}}>/textarea> /div> div classinputFullBlock> label>Paused Text/label> textarea variableconfiguration.pausedText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Countdown, value:{show.countdown}}>/textarea> /div> div classinputFullBlock> label>Max Visitors Text/label> textarea variableconfiguration.fullText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Countdown, value:{show.countdown}}>/textarea> /div> div classinputFullBlock> label>Ended Text/label> textarea variableconfiguration.endedText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Countdown, value:{show.countdown}}>/textarea> /div> div classinputFullBlock> label>Calendar Invite Text/label> textarea classstreamingCalendarInviteBodyArea variableconfiguration.calendarInviteText multilanguage richtext macros{label:Website URL, value:{website.url}},{label:Website Logo, value:{website.logo}},{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Show Link, value:{show.link}}>/textarea> /div> div classinputFullBlock> label>Attendee Request to Join Text/label> textarea variableconfiguration.requestText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Adivsor Name, value:{operator.name}}>/textarea> /div> div classinputFullBlock> label>Background Music File/label> input idstreamMusicUrl typesound variableconfiguration.music /> !-- div classmusicFileSelect> input idstreamMusic typesound disabled /> input idstreamMusicUrl variablemusic typehidden /> /div> --> /div> div classinputFullBlock> label>Heart Color/label> input typecolorPicker variableconfiguration.heartColor allowEmpty /> /div> div classinputBlock stylemargin-top: 20px;>input idstreamingShowTotalViewers variableconfiguration.showTotalViewers typecheckbox />label classinline switch-label>Show Total Viewers/label>/div> div classinputBlock stylemargin-top: 20px;>input idstreamingAllowCalendarInvites variableconfiguration.allowCalendarInvites typecheckbox />label classinline switch-label>Allow Calendar Invites/label>/div> div classinputFullBlock hideMultiLanguage> hr /> h3>Questions/h3> /div> div classinputBlock>input idstreamingAllowOperatorQuestions variableconfiguration.allowOperatorQuestions typecheckbox />label classinline switch-label>Allow Operator Questions/label>/div> div classinputBlock>input idstreamingAllowAttendeeQuestions variableconfiguration.allowAttendeeQuestions typecheckbox />label classinline switch-label>Allow Attendee Questions/label>/div> div classinputFullBlock hideMultiLanguage> hr /> h3>Join Form/h3> /div> div classinputFullBlock inputFullBlockSpacing>input variableconfiguration.askForEmail typecheckbox togglefieldschecked>#emailOptin toggleFieldResettrue />label classinline switch-label>Ask for Email/label>/div> div idemailOptin classblockGroup> div classinputBlock>input variableconfiguration.optinEmail typecheckbox togglefieldschecked>#optinEmailDefault,checked>.optinEmailLabel />label classinline switch-label>Email Opt In/label>/div> div classinputBlock idoptinEmailDefault> div classinside-checkbox> input variableconfiguration.optinEmailDefault typecheckbox useCheckBox />span insidelabel>Default/span> /div> /div> div classinputFullBlock optinEmailLabel> label>Email Opt In Label/label> input variableconfiguration.optinEmailLabel typetext multilanguage> /div> /div> div classinputFullBlock inputFullBlockSpacing>input variableconfiguration.askForPhone typecheckbox togglefieldschecked>#textOptin toggleFieldResettrue />label classinline switch-label>Ask for Phone Number/label>/div> div idtextOptin classblockGroup> div classinputBlock>input variableconfiguration.optinText typecheckbox togglefieldschecked>#optinTextDefault,checked>.optinTextLabel />label classinline switch-label>Text Opt In/label>/div> div classinputBlock idoptinTextDefault> div classinside-checkbox> input variableconfiguration.optinTextDefault typecheckbox useCheckBox />span insidelabel>Default/span> /div> /div> div classinputFullBlock optinTextLabel> label>Text Opt In Label/label> input variableconfiguration.optinTextLabel typetext multilanguage> /div> /div> div classinputFullBlock inputFullBlockSpacing>input variableconfiguration.askForCompany typecheckbox />label classinline switch-label>Ask for Company/label>/div> div classinputFullBlock hideMultiLanguage> hr /> h3>Showcase/h3> /div> div classinputBlock stylewidth: 75%>input variableconfiguration.hideContentUntilFocused typecheckbox />label classinline switch-label>Hide all Showcase Content Until Focused/label>/div> div classinputBlock stylemargin-top: 20px; showIfwebsite.settings.enableLiveShowAddToBasket>input idstreamingEnableAddToBasket variableconfiguration.enableAddToBasket typecheckbox />label classinline switch-label>Enable Add to Basket/label>/div> div classinputFullBlock showIfwebsite.settings.enableLiveShowAddToBasket> label>Add To Basket Button Text/label> input variableconfiguration.addToBasketButtonText multilanguage /> /div> /div>/template>template idstreaming_show_template> div idstreaming_show_form> div classsubForm> input typehidden variableshowId /> input typehidden json variablecontent /> input typehidden variablestatus /> input variablescheduled formatiso typehidden /> div classinputFullBlock showTypeDiv> label translation-off classwaitingTimeRadio> input typeradio value1 nameliveShowType checked> Live /label> label translation-off classwaitingTimeRadio> input typeradio value2 nameliveShowType> Store Template /label> /div> div classinputBlock liveOnlyControl> label>Start Date/label> input idstreamingScheduledDate variablescheduledDate typedate readonly /> /div> div classinputBlock liveOnlyControl> label>Start Time/label> input idstreamingScheduledTime variablescheduledTime typetime readonly /> /div> div classinputBlock liveOnlyControl> label>Duration/label> select idstreamingDurationSelect> option value selectedselected>/option> option value15>15 minutes/option> option value30>30 minutes/option> option value45>45 minutes/option> option value60>60 minutes/option> option value90>90 minutes/option> option value120>120 minutes/option> option value-1>Custom/option> /select> /div> div classinputBlock liveOnlyControl> label>Duration (minutes)/label> input idstreamingDuration variableduration typenumber min15 max2880 /> /div> div classinputBlock> label>Subsites/label> select idstreamingSubsiteSelect multiple variableconfiguration.subsites> /select> /div> br />hr classliveOnlyControl /> div classinputBlock liveOnlyControl>input idstreamingShowPublicize variablepublicize typecheckbox />label classinline switch-label>Publicize Show/label>/div> div classinputBlock>input variableenableRecording typecheckbox />label classinline switch-label>Record Show/label>/div> hr /> div classinputFullBlock> label>Show Name/label> input typetext variablename validationrequired maxlength60 /> /div> div classinputFullBlock> label>URL/label> input typetext variableconfiguration.url validationrequired|url /> /div> div classinputFullBlock> label>Account/label> select idstreamingAccountSelect fromapi/streaming/accounts labelname valueaccountId defaultIndex1 defaultVarwebsite.settings.defaultStreamAccount variableaccountId validationrequired>/select> /div> div classinputBlock> label>Location/label> input typetext variablelocation maxlength60 /> /div> div classinputBlock liveOnlyControl> label>Passcode/label> i classinfo-icon icon-info data-tooltipPasscode field. Minimum 6 characters.>/i> input idstreamingPasscode typetext variablepasscode validationrequired|minlength|maxlength minlength6 maxlength20 /> /div> div classinputFullBlock stylemargin-bottom: 20px;> label>Live Show Thumbnail/label> input idstreamingThumbnail variableconfiguration.thumbnail typeimage titleChoose Image /> /div> div classinputBlock stylewidth: 45%;> input typecheckbox variablehidePrices />label classinline switch-label>Hide all Showcase Prices/label> /div> div classinputBlock stylewidth: 54%;> input typecheckbox variableconfiguration.openLinkInNewTab />label classinline switch-label>Open Showcase links in New Tab/label> /div> div classinputBlock showIfwebsite.settings.enableLiveShowAddToBasket> input typecheckbox variableconfiguration.enableAddToBasket />label classinline switch-label>Enable Add to Basket/label> /div> /div> /div>/template>template idstreaming_show_advanced_template> div idstreaming_show_form_advanced> div classinputFullBlock> input idstreamingSendPostShowEmail variablesendPostShowEmail typecheckbox />label classinline switch-label>Send Post Show Email/label> /div> div idstreamingEmailTemplateSelectHolder classinputFullBlock> label>Post-Show Email/label> i classinfo-icon icon-info data-tooltipThe email template to use. If empty, the default template will be used.>/i> select idstreamingEmailTemplateSelect fromapi/streaming/emailtemplates labelname valuetemplateId variableemailTemplateId defaultVar0 placeholderSelect Post-Show Email>/select> /div> div classinputFullBlock stylemargin-top: 10px> input idstreamingSendReminderEmail variablereminderEmail.enabled enabledByreminderEmail.enabled typecheckbox togglefieldschecked>#forReminderEmail />label classinline switch-label>Enable Reminder Email/label> /div> div idforReminderEmail> div idstreamingReminderEmailTemplateSelectHolder classinputBlock stylemargin-top: 0; > label>Reminder Email/label> i classinfo-icon icon-info data-tooltipThe email template to use. If empty, the default template will be used.>/i> select idstreamingReminderEmailTemplateSelect fromapi/streaming/emailtemplates payload{type:2} labelname valuetemplateId variablereminderEmail.templateId defaultVar0 placeholderSelect Reminder Email>/select> /div> div idstreamingReminderTimeSelectHolder classinputBlock stylemargin-top: 0;> label>Reminder Time Before Show/label> select idstreamingReminderTimeSelect labelname variablereminderEmail.timeBeforeShowInMinutes defaultVar30 placeholderReminder Time Before Show> !-- option value1 selectedselected>1 minute/option>--> option value30 selectedselected>30 minutes/option> option value60>1 hour/option> option value120>2 hours/option> option value180>3 hours/option> option value240>4 hours/option> option value300>5 hours/option> option value360>6 hours/option> option value420>7 hours/option> option value480>8 hours/option> option value540>9 hours/option> option value600>10 hours/option> option value660>11 hours/option> option value720>12 hours/option> /select> /div> /div> div classinputFullBlock stylemargin-top: 10px> input idstreamingSendCallbackTask variablesendCallbackTask typecheckbox />label classinline switch-label>Send Workflow Task After Show/label> /div> div idstreamingCallbackTaskSelectHolder classinputFullBlock> label>Callback Task/label> i classinfo-icon icon-info data-tooltipThe virtual assistant task that is triggered for viewers when the show ends.>/i> select idcallbackTaskSelect fromapi/workflow/GetAllEnabledWorkflows labelname valueworkflowId variablecallbackTaskId defaultVar0 placeholderSelect Callback Task search>/select> /div> div idstreamingCallbackTaskOperatorSelectHolder classinputFullBlock> label>Callback Operator/label> i classinfo-icon icon-info data-tooltipThe operator who will receive any reminders related to answered callback tasks. If left empty, a host from the show will be used.>/i> select idcallbackTaskOperatorSelect fromapi/operator/GetAllOperatorsForSelect labelname valueId variablecallbackTaskOperatorId defaultVar0 placeholderSelect Operator search>/select> /div> div classinputFullBlock> h3 classhint-heading>Background Images/h3>span classtip auto bottom titleBackground Images should be 9:16 ratiobr />with minimum height of 1080px.>?/span> /div> div classinputBlock> label>Background Image/label> input variableconfiguration.bgimage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Pre Show Background Image/label> input variableconfiguration.preshowBgImage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Paused Background Image/label> input variableconfiguration.pausedBgImage typeimage multilanguage titleChoose Image /> /div> div classinputBlock> label>Ended Background Image/label> input variableconfiguration.endedBgImage typeimage multilanguage titleChoose Image /> /div> div classinputFullBlock> label>Background Text Colour/label> input variableconfiguration.bgTextColor typecolorPicker allowEmpty /> /div> div classinputFullBlock> label>Join Form Header Text/label> input variableconfiguration.joinFormHeaderText multilanguage /> /div> div classinputFullBlock showIfwebsite.settings.enableLiveShowAddToBasket> label>Add To Basket Button Text/label> input variableconfiguration.addToBasketButtonText multilanguage /> /div> div classinputFullBlock> label>Waiting Room Text/label> textarea variableconfiguration.waitingText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Countdown, value:{show.countdown}}>/textarea> /div> div classinputFullBlock> label>Paused Text/label> textarea variableconfiguration.pausedText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}}>/textarea> /div> div classinputFullBlock> label>Max Visitors Text/label> textarea variableconfiguration.fullText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}}>/textarea> /div> div classinputFullBlock> label>Ended Text/label> textarea variableconfiguration.endedText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}}>/textarea> /div> div classinputFullBlock> label>Calendar Invite Text/label> textarea variableconfiguration.calendarInviteText multilanguage richtext macros{label:Website URL, value:{website.url}},{label:Website Logo, value:{website.logo}},{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Show Link, value:{show.link}}>/textarea> /div> div classinputFullBlock> label>Attendee Request to Join Text/label> textarea variableconfiguration.requestText multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Adivsor Name, value:{operator.name}}>/textarea> /div> div classinputFullBlock> label>Background Music File/label> input idstreamMusicUrl typesound variableconfiguration.music /> !-- div classmusicFileSelect> input idstreamMusic typesound disabled /> input idstreamMusicUrl variablemusic typehidden /> /div> --> /div> div classinputFullBlock> label>Heart Color/label> input typecolorPicker variableconfiguration.heartColor allowEmpty /> /div> /div>/template>template idstreaming_show_showcase_template> div classinsideStreamingShowPanel> div classinsideStreamingShowHeader> h3>span classinsidelabel insidelabel>Showcase/span> span idshowcaseCount classnumberBadge>0/span>/h3> /div> div classinsideStreamingShowBody> /div> /div>/template>template idstreaming_show_participants_template> div classinsideStreamingShowPanel> div classinsideStreamingShowHeader> div idinsideStreamingShowQuestionsTab classinsideStreamingShowQuestionsTab> h3>span classinsidelabel insidelabel>Questions/span> span idquestionsCount classnumberBadge>0/span>/h3> /div> div idinsideStreamingShowAnswersTab classinsideStreamingShowQuestionsTab> h3>span classinsidelabel insidelabel>Answered/span> span idansweredCount classnumberBadge>0/span>/h3> /div> div idinsideStreamingShowParticipantsTab classselected> h3>span classinsidelabel insidelabel>Participants/span> span idpartipicantsCount classnumberBadge>0/span>/h3> /div> /div> div classinsideStreamingShowBody> div idinsideStreamingShowParticipantsContent> div classbox> h4 classinsidelabel insidelabel>Hosts/h4> div classinsideStreamingShowHostsList>/div> /div> div classbox> div classinsideStreamingShowBroadcastAttendees>span classicon-broadcast1>/span>/div> h4>span classinsidelabel insidelabel>Attendees/span> span idattendeesCount>(0)/span>/h4> div idinsideStreamingShowMessageEveryone classbox insideStreamingShowMessage> div classinsideStreamingShowMessageHeader>Broadcast to Everyone/div> div classinsideStreamingShowMessageReply> textarea placeholderType message here ... rows3 maxlength300>/textarea> div classinsideStreamingShowMessageButtonRow> div classinsideStreamingShowMessageSendButton>Send/div>div classinsideStreamingShowMessageCancelButton>Cancel/div> /div> /div> /div> div classinsideStreamingShowAttendeesList>/div> /div> /div> div idinsideStreamingShowQuestionsContent styledisplay: none> /div> div idinsideStreamingShowAnswersContent styledisplay: none> div idinsideStreamingShowAnswersAnswered>/div> div idinsideStreamingShowAnswersDismissed>/div> /div> /div> div idemoji styledisplay: none> /div> /div>/template>template idstreaming_email_template_template> div idstreaming_email_template_form> input typehidden variabletemplateId /> div classinputBlock> label>Post Show Email Name/label> input typetext variablename maxlength60 validationrequired /> /div> div classinputBlock> label>Title/label> i classinfo-icon icon-info data-tooltipThe subject line for the email.>/i> input typetext variabletitle maxlength255 validationrequired multilanguage /> /div> div classinputBlock> div classfield-icon>/div> label>BCC/label> i classinfo-icon icon-info data-tooltipA comma-separated list of email addresses to BCC.>/i> input typetext variablebcc /> /div> div classinputFullBlock> label>Email Body/label> i classinfo-icon icon-info data-tooltipThe main body of the email.>/i> textarea classstreamingEmailBodyArea variablebody multilanguage richtext macros{label:Attendee First Name, value:{attendee.firstname}},{label:Attendee Full Name, value:{attendee.fullname}},{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Show DateTime, value:{show.datetime}},{label:Liked, value:{showcase.liked}},{label:Website Logo, value:{website.logo}}>/textarea> /div> /div>/template>template idstreaming_reminder_email_template_template> div idstreaming_reminder_email_template_form> input typehidden variabletemplateId /> div classinputBlock> label>Reminder Email Name/label> input typetext variablename maxlength60 validationrequired /> /div> div classinputBlock> label>Subject/label> i classinfo-icon icon-info data-tooltipThe subject line for the email.>/i> input classstreamingEmailSubject typetext variabletitle maxlength255 validationrequired multilanguage /> /div> div classinputBlock> div classfield-icon>/div> label>BCC/label> i classinfo-icon icon-info data-tooltipA comma-separated list of email addresses to BCC.>/i> input typetext variablebcc /> /div> div classinputFullBlock> label>Email Body/label> i classinfo-icon icon-info data-tooltipThe main body of the email.>/i> textarea classstreamingEmailBodyArea variablebody multilanguage richtext macros{label:Show Name, value:{show.name}},{label:Show Location, value:{show.location}},{label:Show DateTime, value:{show.datetime}},{label:Website Logo, value:{website.logo}}>/textarea> /div> /div>/template>template idinsideStreamingShowMessagePrivateTemplate> div idinsideStreamingShowMessagePrivate classbox insideStreamingShowMessage> div classinsideStreamingShowMessageHeader>Send Private Message to span>/span>/div> div classinsideStreamingShowMessageReply> textarea placeholderType private message here ... rows3 maxlength300>/textarea> div classinsideStreamingShowMessageButtonRow> div classinsideStreamingShowMessageSendButton>Send/div>div classinsideStreamingShowMessageCancelButton>Cancel/div> /div> /div> /div>/template>template idemoji_template> div classemojiContainer> div classchooseEmoji>span classicon-smile />/div> div classemojiSelector> span classselectEmoji>🙂/span> span classselectEmoji>😃/span> span classselectEmoji>😁/span> span classselectEmoji>😋/span> span classselectEmoji>😍/span> span classselectEmoji>👌/span> span classselectEmoji>😲/span> span classselectEmoji>🙁/span> span classselectEmoji>😞/span> span classselectEmoji>😢/span> /div> /div>/template>template idinsideContentProductTemplate> div idaddInsideContentProductForm> div classinputBlock> label>Name/label> input typetext variablename multilanguage maxlength50 validationrequired /> /div> div classinputBlock> label>SKU / ID/label> input typetext variableid validationrequired /> /div> div classinputFullBlock> label>Description/label> input typetext variabledescription multilanguage maxlength200 /> /div> div classinputFullBlock> label>URL/label> input typetext variableurl multilanguage validationurl /> /div> div classinputFullBlock> hr /> h3>Product Images/h3> div idinsideContentProductImageContainer> div classinsideContentProductImage> div idcontentUploadHolder> div idcontentUploadDropper> svg width32 height32 viewBox0 0 32 32 fillnone xmlnshttp://www.w3.org/2000/svg> path dM0.5 16.0255C0.5 24.588 7.4375 31.5255 16 31.5255C24.5625 31.5255 31.5 24.588 31.5 16.0255C31.5 7.46301 24.5625 0.525513 16 0.525513C7.4375 0.525513 0.5 7.46301 0.5 16.0255ZM9.4375 17.838C8.875 18.463 7.875 18.463 7.3125 17.9005L6.625 17.213C6 16.588 6 15.6505 6.625 15.088L14.9375 6.77551C15.5 6.21301 16.4375 6.21301 17.0625 6.77551L25.3125 15.088C25.9375 15.6505 25.9375 16.588 25.3125 17.213L24.625 17.9005C24.0625 18.463 23.0625 18.463 22.5 17.838L18 13.1505V24.5255C18 25.4005 17.3125 26.0255 16.5 26.0255H15.5C14.625 26.0255 14 25.4005 14 24.5255V13.1505L9.4375 17.838Z fill#9F9F9F /> /svg> label> Drag and drop or click to upload /label> /div> /div> input typefile namecontentUploadDropperInput idcontentUploadDropperInput /> input typehidden variablethumbnail idcontentProductThumbnail /> /div> /div> div idinsideContentProductThumbError classerror styledisplay: none>Please select an image/div> /div> div classinputBlock> label>Currency/label> div classfield-icon styledisplay: none>/div> select idcurrencySelect variablecurrency search popOverfalse defaultVarwebsite.settings.currency?.code > option value>/option> option valueAED symbolد.إ>د.إ AED (UAE Dirham)/option> option valueAFN symbol؋>؋ AFN (Afghanistan Afghani)/option> option valueALL symbolLek>Lek ALL (Albania Lek)/option> option valueAMD symbol֏>֏ AMD (Armenian Dram)/option> option valueANG symbolƒ>ƒ ANG (Netherlands Antillean Guilder)/option> option valueAOA symbolKz>Kz AOA (Kwanza)/option> option valueARS symbol$>$ ARS (Argentina Peso)/option> option valueAUD symbol$>$ AUD (Australia Dollar)/option> option valueAWG symbolƒ>ƒ AWG (Aruba Guilder)/option> option valueAZN symbol₼>₼ AZN (Azerbaijan Manat)/option> option valueBAM symbolKM>KM BAM (Bosnia and Herzegovina Convertible Mark)/option> option valueBBD symbol$>$ BBD (Barbados Dollar)/option> option valueBDT symbol৳>৳ BDT (Taka)/option> option valueBGN symbolлв>лв BGN (Bulgaria Lev)/option> option valueBHD symbolBD>BD BHD (Bahraini Dinar)/option> option valueBIF symbolFBu>FBu BIF (Burundi Franc)/option> option valueBMD symbol$>$ BMD (Bermuda Dollar)/option> option valueBND symbol$>$ BND (Brunei Darussalam Dollar)/option> option valueBOB symbol$b>$b BOB (Bolivia Bolíviano)/option> option valueBOV symbol$b>$b BOV (Mvdol)/option> option valueBRL symbolR$>R$ BRL (Brazil Real)/option> option valueBSD symbol$>$ BSD (Bahamas Dollar)/option> option valueBTN symbolNu.>Nu. BTN (Ngultrum)/option> option valueBWP symbolP>P BWP (Botswana Pula)/option> option valueBYN symbolBr>Br BYN (Belarus Ruble)/option> option valueBYR symbolBR>BR BYR (Belarussian Ruble)/option> option valueBZD symbolBZ$>BZ$ BZD (Belize Dollar)/option> option valueCAD symbol$>$ CAD (Canada Dollar)/option> option valueCDF symbolFC>FC CDF (Congolese Franc)/option> option valueCHF symbolCHF>(CHF CHF (Switzerland Franc)/option> option valueCLP symbol$>$ CLP (Chile Peso)/option> option valueCNY symbol¥>¥ CNY (China Yuan Renminbi)/option> option valueCOP symbol$>$ COP (Colombia Peso)/option> option valueCRC symbol₡>₡ CRC (Costa Rica Colon)/option> option valueCUP symbol₱>₱ CUP (Cuba Peso)/option> option valueCZK symbolKč>Kč CZK (Czech Republic Koruna)/option> option valueDKK symbolkr>kr DKK (Denmark Krone)/option> option valueDOP symbolRD$>RD$ DOP (Dominican Republic Peso)/option> option valueEGP symbol£>£ EGP (Egypt Pound)/option> option valueEUR symbol€>€ EUR (Euro Member Countries)/option> option valueFJD symbol$>$ FJD (Fiji Dollar)/option> option valueFKP symbol£>£ FKP (Falkland Islands (Malvinas) Pound)/option> option valueGBP symbol£>£ GBP (United Kingdom Pound)/option> option valueGGP symbol£>£ GGP (Guernsey Pound)/option> option valueGHS symbol¢>¢ GHS (Ghana Cedi)/option> option valueGIP symbol£>£ GIP (Gibraltar Pound)/option> option valueGTQ symbolQ>Q GTQ (Guatemala Quetzal)/option> option valueGYD symbol$>$ GYD (Guyana Dollar)/option> option valueHKD symbol$>$ HKD (Hong Kong Dollar)/option> option valueHNL symbolL>L HNL (Honduras Lempira)/option> option valueHRK symbolkn>kn HRK (Croatia Kuna)/option> option valueHUF symbolFt>Ft HUF (Hungary Forint)/option> option valueIDR symbolRp>Rp IDR (Indonesia Rupiah)/option> option valueILS symbol₪>₪ ILS (Israel Shekel)/option> option valueIMP symbol£>£ IMP (Isle of Man Pound)/option> option valueINR symbol₹>₹ INR (India Rupee)/option> option valueIRR symbol﷼>﷼ IRR (Iran Rial)/option> option valueISK symbolkr>kr ISK (Iceland Krona)/option> option valueJEP symbol£>£ JEP (Jersey Pound)/option> option valueJMD symbolJ$>J$ JMD (Jamaica Dollar)/option> option valueJPY symbol¥>¥ JPY (Japan Yen)/option> option valueKGS symbolлв>лв KGS (Kyrgyzstan Som)/option> option valueKHR symbol៛>៛ KHR (Cambodia Riel)/option> option valueKPW symbol₩>₩ KPW (Korea (North) Won)/option> option valueKRW symbol₩>₩ KRW (Korea (South) Won)/option> option valueKYD symbol$>$ KYD (Cayman Islands Dollar)/option> option valueKZT symbolлв>лв KZT (Kazakhstan Tenge)/option> option valueLAK symbol₭>₭ LAK (Laos Kip)/option> option valueLBP symbol£>£ LBP (Lebanon Pound)/option> option valueLKR symbol₨>₨ LKR (Sri Lanka Rupee)/option> option valueLRD symbol$>$ LRD (Liberia Dollar)/option> option valueMKD symbolден>ден MKD (Macedonia Denar)/option> option valueMNT symbol₮>₮ MNT (Mongolia Tughrik)/option> option valueMUR symbol₨>₨ MUR (Mauritius Rupee)/option> option valueMXN symbol$>$ MXN (Mexico Peso)/option> option valueMYR symbolRM>RM MYR (Malaysia Ringgit)/option> option valueMZN symbolMT>MT MZN (Mozambique Metical)/option> option valueNAD symbol$>$ NAD (Namibia Dollar)/option> option valueNGN symbol₦>₦ NGN (Nigeria Naira)/option> option valueNIO symbolC$>C$ NIO (Nicaragua Cordoba)/option> option valueNOK symbolkr>kr NOK (Norway Krone)/option> option valueNPR symbol₨>₨ NPR (Nepal Rupee)/option> option valueNZD symbol$>$ NZD (New Zealand Dollar)/option> option valueOMR symbol﷼>﷼ OMR (Oman Rial)/option> option valuePAB symbolB/.>B/. PAB (Panama Balboa)/option> option valuePEN symbolS/.>S/. PEN (Peru Sol)/option> option valuePHP symbol₱>₱ PHP (Philippines Peso)/option> option valuePKR symbol₨>₨ PKR (Pakistan Rupee)/option> option valuePLN symbolzł>zł PLN (Poland Zloty)/option> option valuePYG symbolGs>Gs PYG (Paraguay Guarani)/option> option valueQAR symbol﷼>﷼ QAR (Qatar Riyal)/option> option valueRON symbollei>lei RON (Romania Leu)/option> option valueRSD symbolДин.>Дин. RSD (Serbia Dinar)/option> option valueRUB symbol₽>₽ RUB (Russia Ruble)/option> option valueSAR symbol﷼>﷼ SAR (Saudi Arabia Riyal)/option> option valueSBD symbol$>$ SBD (Solomon Islands Dollar)/option> option valueSCR symbol₨>₨ SCR (Seychelles Rupee)/option> option valueSEK symbolkr>kr SEK (Sweden Krona)/option> option valueSGD symbol$>$ SGD (Singapore Dollar)/option> option valueSHP symbol£>£ SHP (Saint Helena Pound)/option> option valueSOS symbolS>S SOS (Somalia Shilling)/option> option valueSRD symbol$>$ SRD (Suriname Dollar)/option> option valueSVC symbol$>$ SVC (El Salvador Colon)/option> option valueSYP symbol£>£ SYP (Syria Pound)/option> option valueTHB symbol฿>฿ THB (Thailand Baht)/option> option valueTRY symbol₺>₺ TRY (Turkey Lira)/option> option valueTTD symbolTT$>TT$ TTD (Trinidad and Tobago Dollar)/option> option valueTVD symbol$>$ TVD (Tuvalu Dollar)/option> option valueTWD symbolNT$>NT$ TWD (Taiwan New Dollar)/option> option valueUAH symbol₴>₴ UAH (Ukraine Hryvnia)/option> option valueUSD symbol$>$ USD (United States Dollar)/option> option valueUYU symbol$U>$U UYU (Uruguay Peso)/option> option valueUZS symbolлв>лв UZS (Uzbekistan Som)/option> option valueVEF symbolBs>Bs VEF (Venezuela Bolívar)/option> option valueVND symbol₫>₫ VND (Viet Nam Dong)/option> option valueXCD symbol$>$ XCD (East Caribbean Dollar)/option> option valueYER symbol﷼>﷼ YER (Yemen Rial)/option> option valueZAR symbolR>R ZAR (South Africa Rand)/option> option valueZWD symbolZ$>Z$ ZWD (Zimbabwe Dollar)/option> /select> /div> div classinputBlock> label>Price/label> input typenumber variableprice min0 price /> /div> div classinputBlock> label>Archive Date/label> input typedate idarchiveDate variablearchiveDate /> /div> div classinputBlock idhideShowCaseProductPrice styledisplay: none;> input typecheckbox variablehidePrice />label classinline switch-label>Hide Price/label> /div> /div>/template>template idinsideContentLookTemplate> div idaddInsideContentLookForm> div classinputBlock> label>Name/label> input typetext variablename multilanguage maxlength50 validationrequired/> /div> div classinputBlock> label>SKU / ID/label> input typetext variableid validationrequired/> /div> div classinputFullBlock> label>URL/label> input typetext variableurl multilanguage validationurl /> /div> div classinputFullBlock> label>Look Thumbnail/label> div idinsideContentLookImageContainer classinputFullBlock> div classinsideContentProductImage upload> div idcontentUploadHolder> div idcontentUploadDropper> svg width32 height32 viewBox0 0 32 32 fillnone xmlnshttp://www.w3.org/2000/svg> path dM0.5 16.0255C0.5 24.588 7.4375 31.5255 16 31.5255C24.5625 31.5255 31.5 24.588 31.5 16.0255C31.5 7.46301 24.5625 0.525513 16 0.525513C7.4375 0.525513 0.5 7.46301 0.5 16.0255ZM9.4375 17.838C8.875 18.463 7.875 18.463 7.3125 17.9005L6.625 17.213C6 16.588 6 15.6505 6.625 15.088L14.9375 6.77551C15.5 6.21301 16.4375 6.21301 17.0625 6.77551L25.3125 15.088C25.9375 15.6505 25.9375 16.588 25.3125 17.213L24.625 17.9005C24.0625 18.463 23.0625 18.463 22.5 17.838L18 13.1505V24.5255C18 25.4005 17.3125 26.0255 16.5 26.0255H15.5C14.625 26.0255 14 25.4005 14 24.5255V13.1505L9.4375 17.838Z fill#9F9F9F /> /svg> label>Drag and drop or click to upload/label> /div> /div> input typefile namecontentUploadDropperInput idcontentUploadDropperInput /> /div> div classinsideContentProductImage thumbnail styledisplay: none> img>/img> div classinsideContentProductImageOverlay> div classinsideContentProductImageDelete>i classicon-delete3>/i>/div> /div> /div> input typehidden variablethumbnail idcontentLookThumbnail /> /div> div idinsideContentLookThumbError classerror styledisplay: none>Please select a look thumbnail/div> /div> div classinputFullBlock hideMultiLanguage> hr /> div idinsideContentLookProductsContainer> div idinsideContentAddProducts>+/div> h3>Products/h3> div idinsideContentLookProducts> span>Click the ‘+ to add products to the look./span> /div> div idinsideContentLookProductsError classerror styledisplay: none>Please select some products/div> /div> /div> div classinputBlock> label>Archive Date/label> input typedate idarchiveDate variablearchiveDate /> /div> /div>/template>template idinsideContentLookAddProductsTemplate> div idaddInsideContentLookAddProductsForm> div>Select Products to add to look./div> div classinputBlock insideContentFilterBlock> div classcustomSearchHolder> input typetext placeholderSearch by name, SKU/ID or description classsearchInput autosearch> i classicon icon-Search2>/i> /div> /div> div idinsideContentAddLookProducts> /div> /div>/template>template idproactiveGeneratorTemplate> div classproactiveGenerator> div classproactiveGeneratorBackground>/div> div classproactive_generator_visitor> div classoutline>/div> canvas classproactiveGeneratorCanvas width240px height400px>/canvas> /div> div classproactive_generator_highlight> div classoutline>/div> /div> div classproactiveGeneratorContent slidein> div classproactiveGeneratorHeader> div classproactiveGeneratorTitle>Conversion Opportunity/div> !-- h1>87%/h1> h2>Will buy TODAY/h2> div classproactiveProgressBar> div classproactiveProgressBar_progress>/div> /div> --> img src./src/back/proactivegenerator/images/svg_shopping_bag2.svg> /div> div classproactiveGeneratorHeaderBody> p>/p> /div> div classproactiveGeneratorPopout slidein2> div classproactiveGeneratorSuggestion> h3>span classicon-lightbulb-icon>/span>Say to this customer/h3> p>Thank you for being a loyal customer. I am the manager, how can I help you today?/p> /div> div classproactiveGeneratorFooter> div classinsideButton proactiveGeneratorEngageButton slideinwobble>Engage/div> /div> /div> /div> /div>/template>template idproactiveGeneratorTopProductPanel> div classtopProductPanel> div classtopProductPanelHeader>Trending Nowspan classicon-super-user>/span>/div> div classtopProuctContent> div classtopProductName>/div> div classtopProductImageHolder>img classtopProductImage />/div> div classtopProductInfoHolder>span classicon-eye>/span>div classtopProductInfo>/div>/div> /div> /div>/template>div idproactiveGeneratorLabel>/div>div idorientPhone styledisplay:none>img srcimages/rotate-device.svg />div idorientPhoneLabel>Please rotate your device/div>/div>link relstylesheet hrefcss/backend.css.bundle?v6101706451-227>link relstylesheet hreffonts/insideicons/insideicons.css?v6101706451-227 />!-- React Components --> script async srcjs/reactcomponents/build/static/js/main.38ff0acf.js>/script> script srcreportsv3/js/raphael-min.js>/script> script typetext/javascript src./voicechat/twilio.min.js>/script> script> var _insideIsLive true; var _insideEnv SANDBOX; var _insideContactBlockThreshold 1000; var _insideMaxSearchRenderedVisitors 100; var _insideVisitorSearchPageSize 25; var _userSameKeyValuesLimit 10; var _insideLive https://sandbox5.us.inside.chat/; var _insideCDN https://cdn-sandbox5.us.inside.chat/; var _insideCDN2 cdn-sandbox5.us.inside.chat/; var _insideProtocol https://; var _insideVersion 3.1; var _insideScriptVersion 6101706451-227; var _insideCsrfToken ; var _insideUnicodeSupported false; var _insideIsAPNsAvailable true; var _insideImportLimit 1000; window._insideSessionId null; try { localStorage.removeItem(inside-sessionid); } catch (err) { } window.getInsideSessionId function () { if (typeof (window._insideSessionId) string) { return window._insideSessionId; } try { return sessionStorage.getItem(inside-sessionid); } catch (_) { } return null; } var smartlookInitialized false; function smartlookInit() { window.smartlook || (function (d) { var o smartlook function () { o.api.push(arguments) }, h d.getElementsByTagName(head)0; var c d.createElement(script); o.api new Array(); c.async true; c.type text/javascript; c.charset utf-8; c.src https://web-sdk.smartlook.com/recorder.js; h.appendChild(c); })(document); smartlook(init, 9f55705668c7017aa136cab78d30f6f1076d9c3b); smartlookInitialized true; } function smartlookIdentify() { if (smartlook) { } } /script> !-- JS --> script typetext/javascript srcjs/realtime.js.bundle?v6101706451-227>/script>script typetext/javascript srcjs/backend.js.bundle?v6101706451-227>/script>/body>/html>
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