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Domain > process2020.com
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Email
steve.towers@towersassociates.com
NameServer
NS-US.1AND1-DNS.DE
Created
2014-12-16 00:00:00
Changed
2016-02-14 00:00:00
Expires
2016-12-16 00:00:00
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1&1 INTERNET SE
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Date
IP Address
2024-10-30
74.208.236.37
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ClassC
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Port 80
HTTP/1.1 200 OKContent-Type: text/htmlContent-Length: 22735Connection: keep-aliveKeep-Alive: timeout15Date: Wed, 30 Oct 2024 16:18:50 GMTServer: ApacheLast-Modified: Sun, 10 May 2015 00:17:16 GMTETag: 58cf-515af2f06fb00Accept-Ranges: bytes script src//load.sumome.com/ data-sumo-site-id609d5a617e0fafc15f06d9249b42b2e8dc805ba5e9b6cb996cddc57375421f04 asyncasync>/script>!DOCTYPE html PUBLIC -//W3C//DTD XHTML 1.0 Transitional//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd>html xmlnshttp://www.w3.org/1999/xhtml>head>meta nameverify-v1 content0ZCgYUct3Ua7CMrxZH5+K4UTTHxewNOItNjxqWq9kos />meta nameRobots contentall>meta namerevisit-after CONTENT1 days>title>Enterprise BPM, Customer Expectation Management, CXRating, CXR, Outside-In and Performance Transformation - Towers Associates in 2014/title>meta http-equivContent-Type contenttext/html; charsetutf-8 />link relShortcut Icon href/favicon.ico>link relstylesheet hrefToolkits/mm_lodging1.css typetext/css />link relstylesheet typetext/css hrefstyle.css>link relstylesheet typetext/css hrefhorsesofcourses/css/style_hoverad.css>script languagejavascript1.2 typetext/javascript srcjs/hover.js>/script>script languagejavascript1.2 typetext/javascript srcjs/get_url_variable.js>/script> !-- no box code -->script languageJavaScript typetext/javascript>!--//-->/script>style typetext/css>!--.style1 {color: #FFFFFF}.style2 {font-size: 13px}.style3 {color: #FFFFFF; font-size: 13px; }.style5 {color: #FFFFFF; font-weight: bold; }.style6 {font-size: 11px}.style8 {color: #4896B3}.style9 {color: #336666}.style10 { color: #cc0000; font-weight: bold;}.style24 { font-size: 12px; font-family: Trebuchet MS; color: #000; font-weight: bold;}.style25 {color: #000000}.style27 {font-family: Trebuchet MS; color: #000000; font-size: 12px;}-->/style>/head>META NameDescription ContentTowers Associates - Advanced BPM>META NameKeywords ContentBusiness Process Management, Steve Towers, James Dodkins, Samir Asaf, High Performance Organizations, Jennifer van Wyk, Outside In, Outside-In, Business process management training, bpm certification, bpm, bpm training, CEM, Customer Expectation Management, CEMM, Customer Expectation Management Training, CEM certification, Customer Expectation Management Training, Certified Process Training, CPP, Certified Process Professional Program, Advanced BPM, Process Improvement, Customer Alignment, Process Innovation, triple crown, Business Performance Management, Increasing Revenues, Decreasing Costs, cost reduction, Enhancing CUstomer Satisfaction, Customer Satisfaction, BPM research, 21st century value chain, success without exception, process excellence, process management, herculesx, steve towers, s. towers, s towers, john corr, moments of truth, successful customer outcomes, break points, business rules, causes of work, fixing effects, process points of failure, non value added work, outside-in, outside-in thinking, bridging the gap, market leadership, value creation, customer value creation, bpm initiative, process center of excellence, seminar, webinar, professional training, consulting, advanced cost reduction, city process management, BPMG, BPRSG, financial services, cost reduction, 8 omega, eight omega, 8omega, CEMMethod, Customer Experience Management>body bgcolor#999966>table width100% border0 cellspacing0 cellpadding0> tr> td width16 nowrapnowrap>img srcToolkits/mm_spacer.gif alt width15 height1 border0 />/td> td height47 colspan3 nowrapnowrap classlogo style8>span classstyle9>span classstyle25>ADVANCED PROCESS & PERFORMANCE IMPROVEMENT/span>br /> TRAINING, COACHING & CONSULTANCY/span>/td> td width4> /td> td width4> /td> td width310>table width100% border0> tr> td>table border0 cellspacing0 cellpadding0> tr> td width106 valigntop>p>img srchttp://www.towersassociates.com/Images/TALTAL.jpg width50 height50 altTowers Associates Logo />/p>/td> td width16 valigntop>p> /p>/td> td width95 valigntop>p>img width90 height107 srchttp://www.towersassociates.com/index_clip_image001.jpg altDescription: Description: Description: Description: Description: cid:image001.jpg@01CC17BF.9BBCDD20 />/p>/td> td width19 valigntop>p> /p>/td> td width95 valigntop>p>a hrefhttp://www.bp2010.com/>img border0 width90 height106 srchttp://www.towersassociates.com/index_clip_image003.jpg altDescription: Description: Description: Description: Description: cid:image003.jpg@01CC17BF.9BBCDD20 />/a>/p>/td> td width19 valigntop>p> /p>/td> /tr> /table>/td> /tr> /table>/td> td width4> /td> /tr> tr bgcolor#ffffff> td colspan8>img srcToolkits/mm_spacer.gif alt width1 height1 border0 />/td> /tr> tr bgcolor#a4c2c2> td width16 nowrapnowrap> /td> td height36 colspan3 bgcolor#a4c2c2 classnavText idnavigation>a hrefhttp://www.cemmethod.com>TRAINING | TOOLS/a> | a hrefhttp://www.bpgroup.org> SEMINARS/a> | a hrefhttp://www.successfulcustomeroutcomes.net>ARTICLES/a> | a hrefhttp://www.towersassociates.com/AboutUs.html>ABOUT US |/a> a hrefhttp://www.towersassociates.com/Testimonials.html>TESTIMONIALS |/a> a hrefhttp://www.towersassociates.com/Contact.html>CONTACT/a> | a hrefhttp://bit.ly/kADnq target_blank classstyle1>Join BPGroup Here/a> | a hrefhttp://www.oibpm.com>Associates/a>/td> td width4> /td> td width4> /td> td width310 bgcolor#a4c2c2>div alignright> div alignright> p>a hrefhttp://bpcommunity.blogspot.co.uk/2013/06/great-week-for-reviewing-state-of.html>span classstyle1>Latest Resources - downloads, videos, br /> case studies and presentations/span>/a>br /> /p> /div> /div>/td> td width4> /td> /tr> tr bgcolor#ffffff> td colspan8>img srcToolkits/mm_spacer.gif alt width1 height1 border0 />/td> /tr> tr bgcolor#ffffff> td colspan2 valigntop bgcolor#a4c2c2>p> /p> table border0 cellspacing0 cellpadding0 width245> tr> td width3> /td> td width240 alignleft valigntop classsidebarText idpadding>p classstyle6>a hrefhttp://www.linkedin.com/company/bp-group_2?trkfc_badge>/a>span classstyle24>a hrefhttp://www.stevetowers.com target_blank>img srchttp://www.towersassociates.com/Images/Steve_In_the_light.jpg width200 height384 altSteve Towers CEO />/a>/span>/p> p classstyle6>strong>Steve Towers, Founderbr /> /strong>br /> The latest book "OutsideIn- The Secret of the 21st century leading companies" published in 2010 in now in its sixth edition - a hrefhttp://www.outsideinthesecret.com/>Review here/a>br /> Buy from a hrefhttp://www.amazon.com/OUTSIDE--SECRET-CENTURY-LEADING-COMPANIES/dp/0956513506/httpwwwstevet-20 target_blank>Amazon/a>/p> p classstyle6>br /> The 2006 book span classstyle1>strong>Customer Expectation Management - Success without Exception/strong>,/span> identified global leading best practices and lessons from the worlds top performing companies. We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever./p> p classstyle6>em>I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework./em>br /> span classstyle24>Steve Melville, Director, Oracle, USA./span>/p> p classstyle6>span classstyle6>See the book on a hrefhttp://www.amazon.com/exec/obidos/ASIN/092965207X/httpwwwstevet-20 target_blank>Amazon/a>./span>/p> p classstyle6>img srcImages/OI_cover_final_240.jpg width177 height240 altOutside In The Secret />/p> p classstyle6>In 2010 the book strong>Outside In The Secret /strong>galvanized global leading corporations to redefine their view of business, and in doing create clear water between themselves and their competitors. In redrawing the business map companies progressively with the Triple Crown as they simultaneously reduce costs, grow revenues and enhance customer services. br /> strong>It is a copernican shift in the way people do business./strong>/p> p classstyle6>em>You will never think of business in the same way again./em>/p> p classstyle6>See the book on a hrefhttp://www.amazon.com/exec/obidos/ASIN/092965207X/httpwwwstevet-20 target_blank>Amazon/a>./p>p>If you have a specific enquiry let us know here - a hrefhttp://www.bpmpeople.com/tinc?keyqGVJkQrZ>Info Request/a>/p>table width100% border0> tr> td> Connect with the BP Group on LinkedIn - many closed areas to learn and share your practical experiencebr /> br /> a hrefhttp://bit.ly/joinbpgroup>img srchttp://www.towersassociates.com/Images/BPGroupStar_June2012_100.jpg width100 height47 altBP Group Outside In />/a>/td> /tr>/table>p>span classstyle6>img srcImages/processwomen.jpg altProcessDesign width230 height153 alignmiddle />/span>/p>p> /p>p aligncenter classstyle27>/p>p aligncenter classstyle27>If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional programme by a hrefhttp://bp2010.com/>BP Group/a>.br /> strong> Stephen Nicholson, br /> Certified Process Professional – Master, BPM Systems/strong> (a hrefhttp://www.bpmsystems.com.au/blog/2010/04/08/advanced-bpm-training/ target_blank>see blog/a>) /p>p aligncenter>/p>p> /p>script srchttp://widgets.dilbert.com/o/478bf96b7bf0b5a2/4a44972cab1be53e/478cddf3fcd52701/da0b2946/widget.js typetext/javascript>/script> p>br /> /p>/td> td width10> /td> /tr> /table> /td> td width50 valigntop>img srcToolkits/mm_spacer.gif alt width50 height1 border0 />/td> td width469 valigntop>br /> br /> table border0 cellspacing0 cellpadding0 width443> tr> td width443 classpageName>p>SUCCEED WITH PROCESS FROM THE OUTSIDE-INbr /> span classsubHeader>Aligning to Successful Customer Outcomes to win the Triple Crown/span>/p>/td> /tr> tr> td classbodyText> p>strong> Outside In offers the opportunity to radically rethink the way we run our organisations to Grow Revenues, Reduce Costs and Improve Service./strong>br /> Going way beyond traditional approaches such as BPM, Lean and Six Sigma you can focus on aligning all the work we do to the reason why we exist - the customer.br /> br /> If that vision excites you review the stories,a hrefhttp://bpcommunity.blogspot.co.uk/2013/06/great-week-for-reviewing-state-of.html> case studies/a> and resources that can help you achieve a 15-40% productivity improvement within 90 days, em>even if you have already used BPM, BPR, Lean or Six Sigma/em>. /p> p>You can access the toolkits and other resources including online, inhouse and open class training led by world renowned coaches and mentors./p> p>Find out how we can help you ensure your processes and systems work first time, everytime./p> p>Regards/p> p>img srcImages/steve_sig.gif altSteves signature width133 height88 />/p> p>Steve Towersbr /> Managing Partner- Towers Associatesbr /> CEO & Founder - BP Groupscript srchttp://www.gmodules.com/ig/ifr?urlhttp://www.google.com/coop/api/004656762486606621565/cse/hq4fizck8we/gadget&syndopen&w320&h75&titleProcess+Management+Search&border%23ffffff%7C3px%2C1px+solid+%23999999&outputjs>/script> /p> p>img srcImages/Number10_SteveAndJohn.jpg width300 height231 altSteve Towers and John Corr Downing Street London />br /> Steve Towers (CEO) and John Corr (President) of thebr /> BP Group following a visit to Number 10, Downing St. br /> /p> p>a nameAnnualConferences idAnnualConferences>/a>/p> p>img srchttp://www.towersassociates.com/Images/bpgroup1_392_white.jpg width392 height120 altBP Group Outside In />/p> p> Around the world we have a series of programmes in conjunction with major partners, research companies and conference organizers. br /> /p> p>strong>We will introduce you to a proven, tried and tested approach that harnesses the strength of the organization in a fundamentally different way. br /> By connecting everyones tasks and activies through to the Successsful Customer Outcome we reenvisage business. The measures of that achievement include significantly lower costs, growth in revenues and much improved customer service./strong>/p> p>strong>img srcCEMMethod_components.jpg altCEMMethod width350 height222 alignmiddle />br /> /strong>/p> p>br /> /p> /td> /tr> /table> /td> td width4> /td> td width4 alignleft valigntop bgcolor#a4c2c2 classsidebarText> /td> td width310 alignleft valigntop bgcolor#a4c2c2 classsidebarText>p classsidebarText>br /> !-- AddThis Button BEGIN --> script typetext/javascript>var addthis_pubstowers69;/script> script typetext/javascript srchttp://s7.addthis.com/js/200/addthis_widget.js>/script> !-- AddThis Button END --> strong>You Need.../strong>/p> ul> li classstyle1 style2>span classstyle3>span classstyle1>span classstyle2>Training in (BPM) Advanced Process Management?/span>/span>/span>/li> li classstyle1 style2>Innovation through Process?/li> li classstyle1 style2>Evolving to a Customer centric view?/li> li classstyle1 style2>span classstyle3>span classstyle1>span classstyle2> Lean and Six Sigma need stretching?/span>/span>/span>/li> li classstyle1 style2>span classstyle3>span classstyle1>span classstyle2>BPM Licensed Certification?/span>/span>/span>/li> li classstyle1 style2>Mentoring with your people to deliver success?/li> li classstyle1 style2>span classstyle3>span classstyle1>span classstyle2>Efficient & Effective /span>/span> processes?/span>/li> li classstyle1 style2>Cost Reduction?/li> li classstyle3> Process Management?/li> li classstyle3>Service Improvement?/li> li classstyle3>Performance improvement?/li> li classstyle3>Process Automation?/li> li classstyle3>VERY RAPID Delivery?br /> /li> /ul> p classsidebarText> Access a hrefToolkits/Products.html>Help now/a>/p> p classsidebarText>span classcalendarText style1>Next BP Group workshops, br /> training and seminars/span>/p> p classsidebarText>span classstyle5>2014 - Full Programmea hrefhttp://www.towersassociates.com/download/Brochure_2010_sbt.pdf>br /> Brochurebr /> /a>/span>a hrefhttp://www.bpgroup.org/certification-by-city.html target_blank>www.bpgroup.org/a>a hrefhttp://www.bp2010.com target_blank>br /> /a>span classstyle1 calendarText>em>span classcalendarText style1>"Amazing and of the moment. br /> Highly recommended"br /> span classstyle10>COO Telco, India/span>/span>/em>/span>/p> p classsidebarText>If you have a specific enquiry let us know here -a hrefhttp://www.bpgroup.org/cpp-practitioner--professional-expression-of-interest-pre-registration.html> Info Request/a>/p> p>a hrefhttp://www.linkedin.com/company/bp-group_2?trkfc_badge>img srchttp://www.towersassociates.com/Images/Keep-Connected-with-the-BPGroup.jpg altKepp Connected with the BP Group width310 height214 border0 usemap#Map2 />/a>a hrefhttp://www.linkedin.com/company/bp-group_2?trkfc_badge> map nameMap2 idMap2> area shaperect coords78,56,150,128 hrefhttp://twitter.com/#!/stowers target_blank /> area shaperect coords78,128,149,199 hrefhttp://bit.ly/joinbpgroup target_blank /> area shaperect coords15,125,77,198 hrefhttp://www.bpmbox.com target_blank /> area shaperect coords16,56,78,127 hrefhttp://www.slideshare.net/stowers/ target_blank /> area shaperect coords150,57,222,129 hrefhttp://www.successfulcustomeroutcomes.net/ target_blank /> area shaperect coords150,129,221,200 hrefhttp://bit.ly/SteveTowersYoutube target_blank /> area shaperect coords51,75,58,78 href# /> area shaperect coords225,130,296,201 hrefhttp://www.bpgroup.org target_blank /> area shaperect coords222,58,294,130 hrefhttp://bit.ly/OutsideInApple target_blank /> /map> /a>br /> /p> table width100% border0> tr> td> /td> /tr> tr> td>p aligncenter>span classstyle27>I was inspired by your "Outside In" philosophy and am looking forward to using these concepts to improve processes across the Council and achieve our SCO./span>br /> strong>Lili James | Manager Family Services /strong>strong> CPP®/strong>br /> Bayside City Council, Australia /p> p aligncenter>span classstyle27>Thank you once again for a splendid workshop. br /> I can assure you, your teachings will personally help me add more value to my organization./span> strong>br /> Shahid Osmani DBA (Business & IT), CPP®/strong> br /> span classstyle27>strong>Quality Expert – /strong>Strategy & Corporate Excellence Dept. Dubai Customs /span>/p> table cellspacing0 cellpadding0 hspace0 vspace0 alignleft> tr> td valigntop alignleft>p> /p>/td> /tr> /table> p aligncenter>span classstyle27>I had the privilege of having Steve Towers as my trainer when doing my Master Class in September. It was great having a coach/mentor of his caliber, he knows the subject matter intimately, he is passionate about what he teaches and has a wealth of knowledge and experience in the BPM field. I was in awe of his knowledge and his ability to disseminate the information the way he did. It took 2 days for me to get the ‘AHA’ moment but since then it has been amazing. /span>br /> span classstyle27>strong>Jennifer van Wyk,/strong> strong>br /> BPS/strong>/span>, strong>South Africa/strong>/p> p aligncenter classstyle27>The event was a stupendous success, you were just brilliant, with excellent valuable insights on customer experience transformation through process innovation!br /> strong>Vijayalakshmi P.S, Global Practice Head, BPM Consulting & Solutions, Wipro, India/strong>/p> p aligncenter classstyle27>The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.br /> strong>Paul Botes, Standard Bank/strong>, UK/p> p aligncenter classstyle27>Bottom line, CEMMethod® is a to-the-point, straightforward, simple, and easy to understand method that will help us and our clients reduce process improvement project time, deliver value rapidly, and most important br /> make our customers and their customers happy. br /> strong>Jihan AlSherif PMP, CPP-Master, CSSGB, NLP Certified, Egypt/strong>/p> p aligncenter classstyle27>Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.br /> strong>Cindy-Lee Muller, br /> Planning & Roadmap Manager, MTN (Pty) Ltd/strong>/p> p aligncenter classstyle27>The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.br /> strong>David Mulovhedzi, DPSA (South Africa)/strong>/p> p aligncenter classstyle27>...youve fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels). If everyone started applying OI, the world would be... where it should be.br /> strong>Mahesh Mirchandani, CEO at BhumiTech /strong>/p>/td> /tr> tr> td> /td> /tr> /table> p> /p>/td> td width4 bgcolor#a4c2c2> /td> /tr> tr bgcolor#ffffff> td colspan8>img srcToolkits/mm_spacer.gif alt width1 height1 border0 />/td> /tr> tr> td width16> /td> td width230> /td> td width50> /td> td width469> /td> td width4> /td> td width4> /td> td width310>div alignright>© MMXIII BP Group/div>/td> td width4> /td> /tr>/table>script typetext/javascript>var gaJsHost ((https: document.location.protocol) ? https://ssl. : http://www.);document.write(unescape(%3Cscript src + gaJsHost + google-analytics.com/ga.js typetext/javascript%3E%3C/script%3E));/script>script typetext/javascript>try {var pageTracker _gat._getTracker(UA-3235142-2);pageTracker._trackPageview();} catch(err) {}/script>/body>/html>
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