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HTTP/1.1 301 Moved PermanentlyDate: Tue, 01 Oct 2024 00:21:48 GMTServer: ApacheStrict-Transport-Security: max-age0; includeSubDomainsLocation: https://www.martinjordan.de/Content-Length: 236Content-Type: text/html; charsetiso-8859-1 !DOCTYPE HTML PUBLIC -//IETF//DTD HTML 2.0//EN>html>head>title>301 Moved Permanently/title>/head>body>h1>Moved Permanently/h1>p>The document has moved a hrefhttps://www.martinjordan.de/>here/a>./p>/body>/html>
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HTTP/1.1 200 OKDate: Tue, 01 Oct 2024 00:21:48 GMTServer: ApacheStrict-Transport-Security: max-age0; includeSubDomainsLast-Modified: Sat, 03 Aug 2024 21:46:08 GMTETag: abba-61ece5f2117deAccept-Ranges: bytesContent-Length: 43962Content-Type: text/html !doctype html>html langen> head> !-- Required meta tags --> meta charsetutf-8> meta nameviewport contentwidthdevice-width, initial-scale1> meta namedescription contentMartin Jordan is making services better for all people. He is working as Head of Design & User Research and User Research at the German government’s Digital Service.> meta nameauthor contentMartin Jordan> meta namekeywords contentService Design, GovDesign, Design, Public Sector, Civic Design> meta propertyog:title contentMartin Jordan – Making services work better for all people> meta propertyog:type contentwebsite> meta propertyog:url contenthttps://martinjordan.com /> meta propertyog:description contentMartin Jordan is making services better for all people. He is working as Head of Design & User Research at the German government’s Digital Service.> meta propertyog:image contenthttps://www.martinjordan.com/images/Social-Media-Preview-Card-Martin-Jordan.gif> meta propertyog:image:width content2000> meta propertyog:image:height content1045> link relapple-touch-icon sizes180x180 href/images/apple-touch-icon.png> link relshortcut icon sizes16x16 32x32 48x48 hrefimages/favicon.ico typeimage/x-icon> link relicon hrefimages/favicon.ico typeimage/x-icon /> meta nametwitter:card contentsummary_large_image /> meta nametwitter:site content@martin_jordan /> meta nametwitter:title contentMartin Jordan – Making services work better for all people /> meta nametwitter:creator content@martin_jordan /> meta nametwitter:description contentMartin Jordan is making services better for all people. He is working as Head of Design & User Research at the German government’s Digital Service. /> meta nametwitter:image contenthttps://www.martinjordan.com/images/Social-Media-Preview-Card-Martin-Jordan.gif> meta namerevisit-after content7 days> !-- Bootstrap core CSS --> link href/css/bootstrap.min.css relstylesheet> title>Martin Jordan/title> !-- Custom styles for this template --> link href/css/grid.css relstylesheet> /head> body> main> div classcontainer> div classrow mb-3> div classcol-md-6>h1>mark> Martin Jordan /mark>/h1>h2>Making services work better for all people/h2>/div> div classcol-md-6>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-4>h3>About/h3> p>Head of Design & User Research at the German government’s a hrefhttps://digitalservice.bund.de/en>Digital Service/a>/p>p>Former Head of Service Design at the UK’s a hrefhttps://www.gov.uk/government/organisations/government-digital-service>Government Digital Service/a>/p>/div> div classcol-md-5>/div> /div> div classrow mb-3> div classcol-md-5>h4>Links/h4> p classlead>a hrefhttps://linkedin.com/in/martinjordan/ aria-labelMartin Jordan’s profile on LinkedIn>LinkedIn/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-linkedin viewBox0 0 16 16> path dM0 1.146C0 .513.526 0 1.175 0h13.65C15.474 0 16 .513 16 1.146v13.708c0 .633-.526 1.146-1.175 1.146H1.175C.526 16 0 15.487 0 14.854V1.146zm4.943 12.248V6.169H2.542v7.225h2.401zm-1.2-8.212c.837 0 1.358-.554 1.358-1.248-.015-.709-.52-1.248-1.342-1.248-.822 0-1.359.54-1.359 1.248 0 .694.521 1.248 1.327 1.248h.016zm4.908 8.212V9.359c0-.216.016-.432.08-.586.173-.431.568-.878 1.232-.878.869 0 1.216.662 1.216 1.634v3.865h2.401V9.25c0-2.22-1.184-3.252-2.764-3.252-1.274 0-1.845.7-2.165 1.193v.025h-.016a5.54 5.54 0 0 1 .016-.025V6.169h-2.4c.03.678 0 7.225 0 7.225h2.4z>/path> /svg>/p>p classlead>a hrefhttps://bsky.app/profile/martinjordan.com aria-labelMartin Jordan’s profile on Bluesky>Bluesky/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-twitter viewBox0 0 180 180>path dM90 70.982C81.85 55.131 59.654 25.591 39.017 11.022 19.249-2.934 11.707-.516 6.763 1.718 1.04 4.304 0 13.089 0 18.258 0 23.427 2.834 60.636 4.682 66.847 10.789 87.369 32.53 94.304 52.552 92.078 53.576 91.926 54.614 91.786 55.665 91.656 54.634 91.821 53.595 91.962 52.552 92.078 23.21 96.424-2.848 107.117 31.329 145.165 68.924 184.09 82.853 136.819 90 112.851 97.148 136.819 105.38 182.386 147.998 145.165 180 112.851 156.79 96.425 127.448 92.079 126.405 91.963 125.367 91.823 124.336 91.658 125.387 91.787 126.425 91.928 127.448 92.079 147.47 94.305 169.211 87.37 175.318 66.849 177.167 60.638 180 23.428 180 18.26 180 13.091 178.96 4.305 173.237 1.719 168.293-.515 160.752-2.933 140.983 11.023 120.346 25.592 98.151 55.131 90 70.982Z/>/svg>/p>/div> div classcol-md-5> h4>Contact/h4> p classlead>a hrefmailto:website@martinjordan.de>Write a message/a> small>via email svg xmlnshttp://www.w3.org/2000/svg width14 height14 fillcurrentColor classbi bi-envelope-open-fill viewBox0 0 16 16> path dM8.941.435a2 2 0 0 0-1.882 0l-6 3.2A2 2 0 0 0 0 5.4v.314l6.709 3.932L8 8.928l1.291.718L16 5.714V5.4a2 2 0 0 0-1.059-1.765l-6-3.2ZM16 6.873l-5.693 3.337L16 13.372v-6.5Zm-.059 7.611L8 10.072.059 14.484A2 2 0 0 0 2 16h12a2 2 0 0 0 1.941-1.516ZM0 13.373l5.693-3.163L0 6.873v6.5Z>/path> /svg>/small>/p> p classlead>a hrefhttps://calendly.com/martinjordan>Book a Mega Mentor session/a> small>via Calendly svg xmlnshttp://www.w3.org/2000/svg width14 height14 fillcurrentColor classbi bi-calendar2-plus-fill viewBox0 0 16 16> path dM3.5 0a.5.5 0 0 1 .5.5V1h8V.5a.5.5 0 0 1 1 0V1h1a2 2 0 0 1 2 2v11a2 2 0 0 1-2 2H2a2 2 0 0 1-2-2V3a2 2 0 0 1 2-2h1V.5a.5.5 0 0 1 .5-.5zM2 3.5v1c0 .276.244.5.545.5h10.91c.3 0 .545-.224.545-.5v-1c0-.276-.244-.5-.546-.5H2.545c-.3 0-.545.224-.545.5zm6.5 5a.5.5 0 0 0-1 0V10H6a.5.5 0 0 0 0 1h1.5v1.5a.5.5 0 0 0 1 0V11H10a.5.5 0 0 0 0-1H8.5V8.5z>/path> /svg>/small>/p>/div> div classcol-md-1>/div> /div> div classrow mb-3> div classcol-md-4> h4>select writing/h4> p classlead>a hrefhttps://www.theseus.fi/bitstream/handle/10024/260644/Laurea%20Julkaisut%20121.pdf#page12>Transforming public service, shaping public value: Service design in the UK government/a>/p> p classlead> a hrefhttps://designnotes.blog.gov.uk/2021/11/08/how-designers-in-the-uk-government-help-address-climate-change/>How designers in the UK government help address climate change/a> small>with Thaís Tozatto Maio/small> /p> p classlead>a hrefhttps://services.blog.gov.uk/2022/04/25/10-tips-for-working-with-a-service-designer/>10 tips for working with a service designer/a> small>with Annie Streater/small>/p> p classlead>a hrefhttps://services.blog.gov.uk/2019/10/24/were-all-involved-in-government-services/>We’re all involved in government services/a> small>with Will Harmer/small>/p> p classlead>a hrefhttps://medium.com/the-service-gazette/design-revolution-in-government-6e19be95f49a?sourcemartinjordanwebsite>Design revolution in government: three waves of transformation/a> small>with Dr Katrin Dribbisch/small>/p> p classlead> a hrefhttps://designnotes.blog.gov.uk/2021/12/17/moving-from-the-private-to-the-public-sector-as-a-designer/>Moving from the private to the public sector as a designer/a> small>with Courtney Toth, Chris Ballantine-Thomas, Nikin Nagewadia, Vicky Teinaki/small> /p> /div> div classcol-md-1>/div> div classcol-md-5> h4>Deutsche Texte/h4> p classlead> a hrefhttps://digitalservice.bund.de/blog/wie-der-servicestandard-die-entwicklung-digitaler-verwaltungsservices-unterstuetzt>Wie der Servicestandard die Entwicklung digitaler Verwaltungsservices unterstützt/a>br> small>mit Caroline Merz und Debbie Blume/small> /p> p classlead> a hrefhttps://digitalservice.bund.de/blog/kein-digitales-angebot-ist-barrierefrei-wie-wir-das-aendern-wollen>Kein digitales Angebot ist barrierefrei – wie wir das ändern wollen/a>br> small>mit Marion Couesnon/small> /p> p classlead>a hrefhttps://digitalservice.bund.de/blog/mit-design-verwaltung-besser-gestalten>Mit Design Verwaltung besser gestalten/a>br> small>mit Carina Haumering, Christin Glücks, Daphne Braun, Paul Pistorius, Sophia Grote/small>/p> p classlead>a hrefhttps://digitalservice.bund.de/blog/wie-wir-nutzer-innen-verstehen-und-in-den-entwicklungsprozess-einbeziehen>Wie wir Nutzer:innen verstehen und in den Entwicklungsprozess einbeziehen/a>br> small>mit Carina Haumering und Charlotte Vorbeck/small>/p> p classlead>a hrefhttps://medium.com/public-service-lab/services-statt-fachverfahren-gestalten-236d0fa0273a>Services statt Fachverfahren gestalten: wie Servicedesign Verwaltungsdienstleistungen für NutzerInnen verbessern kann/a>br> small>mit Dr. Katrin Dribbisch/small>/p> /div> div classcol-md-2>/div> /div> div classrow mb-3> div classcol-md-4>p>→ a hrefwriting.html>See all writing/a>/p>/div> /div>/div>div classcontainer-fluid coloured-container>div classcontainer> div classrow mb-3> div classcol-md-4> h4>select talks/h4> p classlead>a hrefhttps://www.youtube.com/watch?vZ0Hsaz57Yl4>Designing government services that meet user needs/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path> /svg>/p> p classlead> a hrefhttps://vimeo.com/886475620>The long slog of public service design/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path>/svg> small>with Kara Kane/small> /p> p classlead>a hrefhttps://youtu.be/fXkU5xMuERY>Working in the open at DigitalService/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path> /svg>small> with Pamela Krosta-Hartl/small>/p> /div> div classcol-md-1>/div> div classcol-md-5> h4>Deutsche Vorträge/h4> p classlead> a hrefhttps://www.youtube.com/watch?vuQSz8Oq8U-8>Mit Servicedesign Verwaltung neu gestalten/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path> /svg>small> mit Charlotte Vorbeck/small>/p> p classlead> a hrefhttps://www.youtube.com/watch?vDNx7j7MwJ3U>Nutzerfreundlich digitalisieren mit dem Servicestandard/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path> /svg>small> mit Caroline Merz/small>/p> p classlead> a hrefhttps://www.youtube.com/watch?vL9IZ6_Uf__0>Wie viel digital – warum echte Digitalisierung holistisches und inklusives Design braucht/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-youtube viewBox0 0 16 16> path dM8.051 1.999h.089c.822.003 4.987.033 6.11.335a2.01 2.01 0 0 1 1.415 1.42c.101.38.172.883.22 1.402l.01.104.022.26.008.104c.065.914.073 1.77.074 1.957v.075c-.001.194-.01 1.108-.082 2.06l-.008.105-.009.104c-.05.572-.124 1.14-.235 1.558a2.007 2.007 0 0 1-1.415 1.42c-1.16.312-5.569.334-6.18.335h-.142c-.309 0-1.587-.006-2.927-.052l-.17-.006-.087-.004-.171-.007-.171-.007c-1.11-.049-2.167-.128-2.654-.26a2.007 2.007 0 0 1-1.415-1.419c-.111-.417-.185-.986-.235-1.558L.09 9.82l-.008-.104A31.4 31.4 0 0 1 0 7.68v-.123c.002-.215.01-.958.064-1.778l.007-.103.003-.052.008-.104.022-.26.01-.104c.048-.519.119-1.023.22-1.402a2.007 2.007 0 0 1 1.415-1.42c.487-.13 1.544-.21 2.654-.26l.17-.007.172-.006.086-.003.171-.007A99.788 99.788 0 0 1 7.858 2h.193zM6.4 5.209v4.818l4.157-2.408L6.4 5.209z>/path> /svg>/p> /div> div classcol-md-2>/div> /div> div classrow mb-3> div classcol-md-4>p>→ a hrefspeaking.html>See all speaking/a>/p>/div> /div>/div>/div>div classcontainer> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h4>Current Work/h4>h5>Design and research at the German government’s Digital Service/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Digital-Service-Design-Research.webp altA collage of 2 pictures: 1 white woman interviewing another woman in a public square holding a clipboard and wearing a branded hoodie with a blue logo of the Digital Service; a bright orange poster saying ‘Solution second’, ‘Problem first’ in the style of a underground map width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Head of Design and User Research/small>p classextra>with Charlotte Vorbeck, Marlene Kettner, Sonja Wilczek, Tom Haake/p>/div> div classcol-md-5>p>Leading the user-centred design disciple and helping it grow from 10 to over 30 people, maturing processes, establishing new roles and formalising approaches, increasing design literacy inside the organisation and beyond, connecting designers across all parts of the German public sector./p> p>strong>Further reading:/strong>br>a hrefhttps://verwaltungsgestaltung.de/notizen/>Weeknotes from the work at Digital Service/a>/p>p>a hrefhttps://hpi.de/en/school-of-design-thinking/alumni-artikel/bringing-digitalization-and-innovation-into-the-german-administration.html>Bringing digitalization and innovation into the German administration/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>International Design in Government community/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-international-design-in-government-community.jpg altA woman speaking at a community conference, a young woman taking a picture of a long list of countries represented in the community width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Co-organiser/small>p classextra>with Kara Kane, Paloma Jain, Viktoria Westphalen, the UCD communities team and international design in government community/p>/div> div classcol-md-5>p>Building the 3,500-people strong international community of designers and design-minded people working in governments around the world together with community lead Kara Kane, developing knowledge-sharing formats and co-organising conferences in England, the Netherlands, Scotland and the USA./p> p>strong>Further reading:/strong>br>a hrefhttps://designnotes.blog.gov.uk/2024/01/16/co-creating-the-most-complete-overview-of-international-design-in-government-work/>Co-creating the most complete overview of international design in government work/a>/p>p>a hrefhttp://international.gov-design.com>International Design in Government: Working to make government more user-centred/a>/p> /div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h4>side projects/h4>h5>The Service Gazette/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-The-Service-Gazette-newspaper.jpg altA pile of printed newspapers and a middle-aged woman reading a copy of it width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Publisher, co-editor/small>p classextra>with Dr Katrin Dribbisch, Kara Kane and writing practioners from all over the world/p>/div> div classcol-md-5>p>Making a printed newspaper on service innovation and transformation since 2015 together with co-editors Dr Katrin Dribbisch and Kara Kane, collecting stories from the private and public sector from all five continents, editing and publishing articles from a diverse range of practising authors./p> p>strong>Further information:/strong>br>a hrefhttps://medium.com/the-service-gazette>The Service Gazette – on Medium.com/a>/p>p>a hrefhttps://instagram.com/servicegazette>The Service Gazette – on Instagram/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>Berlin public sector meetup/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Berlin-Shaping-Public-Sectors-Future-Meetup.jpg altAn ethically diverse discussion panel of meetup speakers, a poster for a gov design meetup on inclusive services width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Co-organiser/small>p classextra>with Christian Katz, Magdalena Noffke, Tobias Witt and Victoria Boeck/p>/div> div classcol-md-5>p>Launching a local public-facing meetup series to make good public sector work in Germany open and visible, share what’s happening and have an exchange with the public and the civic design and tech scene, getting people interested in public sector work in Germany./p> p>strong>Further information:/strong>br>a hrefhttps://www.meetup.com/offentliches-gestalten-shaping-public-sectors-future/>Öffentliches Gestalten – shaping public sector’s future meetup/a>/p>p>a hrefhttps://www.youtube.com/@OeffentlichesGestalten>Recorded meetup talks on YouTube/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>Public Service Lab/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Public-Service-Lab-events.jpg altJourney map worksheets used in a workshop, a conference panel discussion with a young woman with darker skin speaking width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Co-organiser/small>p classextra>with Dr Katrin Dribbisch and Simone Carrier/p>/div> div classcol-md-5>p>Supporting the application of user-centred design approaches in the German government and public sector through interactive conferences, hands-on workshops, knowledge-sharing formats, and publications in the German language./p> p>strong>Further information:/strong>br>a hrefhttp://publicservicelab.de>Public Service Lab website/a>/p>p>a hrefhttps://youtube.com/publicservicelab>Recorded talks from Public Service Lab events/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h4>Previous Work/h4>h5>Service design at the Government Digital Service (GDS) and UK government/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Service-design-in-GDS-UK-Government.jpg altPoster of cross-government service design meetup width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Head of Service Design/small>p classextra>with Lou Downe, Clara Greo, Ella Dorfman, Kara Kane, Lina Nilsson, Will Harmer, the UCD communities team, and the designers at GDS/p>/div> div classcol-md-5>p>Leading the service design profession at GDS and across the UK government, increasing government’s understanding of service design and its capability through recruitment, mentoring and knowledge-sharing, building a strong cross-departmental service design community./p> p>strong>Further reading:/strong>br>a hrefhttps://gds.blog.gov.uk/2019/09/03/how-we-support-service-design-across-government/>How we support service design across government/a>/p>p>a hrefhttps://gds.blog.gov.uk/2018/08/14/fostering-a-cross-government-service-design-community/>Building a cross-government service design community/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>GOV.UK Service Manual und Service Standard/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-GOVUK-Service-Manual-design-sprint.jpg altLanding page of the GOV.UK Services Manual and a wall with sticky notes in a team workshop width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Service owner/small>p classextra>with Alison Foley, Alan Maddrell, Ben Carpenter, Hannah Cooper, Kara Kane, Hong Nguyen, Mel Dunkley, Shahjahan Ahmed/p>/div> div classcol-md-5>p>Evolving the established Service Standard and GOV.UK Service Manual, improving, updating and extending them, developing a collaborative community-led approach with the users, rebuilding and leading the multidisciplinary team behind./p> p>strong>Further reading:/strong>br>a hrefhttps://services.blog.gov.uk/2020/11/19/taking-a-community-led-approach-to-the-service-standard-and-service-manual/>Taking a community-led approach to the Service Standard and Service Manual/a>/p>p>a hrefhttps://services.blog.gov.uk/2022/02/24/how-were-improving-the-service-manuals-guidance-and-navigation/>How we’re improving the Service Manual’s guidance and navigation/a>/p> /div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>GOV.UK Registers and GDS’s Data Infrastructure programme/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-GOVUK-Registers-Data-Infrastructure-design.jpg altPrintout of an end-to-end service flow for GOV.UK Registers and a screen for managing registers during a user research session width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Design lead/small>p classextra>with Blanca Tortajada, Jen Lambourne, Kieron Kirkland, Louise Petre, Maria Izquierdo, Tom Hughes/p>/div> div classcol-md-5>p>Designing the end-to-end service offering around GOV.UK registers in close collaboration with user research, content design and technical writing, leading all design activities across GDS’s Data Infrastructure programme and 4 agile teams, working closely with other members of the programme leadership team on the value proposition and strategy./p> p>strong>Further reading:/strong>br>a hrefhttps://gds.blog.gov.uk/2016/10/18/designing-the-register-creation-process/>Designing the register creation process/a>/p>p>a hrefhttps://gds.blog.gov.uk/2017/01/31/what-you-can-learn-from-making-data-user-centred/>What you can learn from making data user-centred/a>/p> /div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>Services Week across the UK public sector/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Services-Week-UK-government.jpg altPosters of Services Week 2019 at the wall in the GDS office, and a Services Week 2021 screen on a laptop at home with GOV.UK cup next to it width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Initiator, co-organiser/small>p classextra>with Lisa Jeffrey, Kara Kane, Keeley Robertson, Shahjahan Ahmed and the UK government design community/p>/div> div classcol-md-5>p>Initiating and establishing an annual week-long UK public sector event series to promote good service design practice and increase service literacy, co-creating the event framework that allowed 37 government organisations to run 56 formats for over 3,000 participants in 2021./p> p>strong>Further reading:/strong>br>a hrefhttps://services.blog.gov.uk/2021/03/11/in-case-you-missed-it-this-was-services-week-2021/>In case you missed it: This was Services Week 2021/a>/p>p>a hrefhttps://gds.blog.gov.uk/2019/01/24/whats-happening-in-services-week/>What’s happening in Services Week?/a>/p> /div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>Service design training for UK civil servants/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-service-design-training-government.jpg altPeople analysing a user journey, identifying pain points for the users and waste in the service during a service design training course using sticky notes width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Service designer, co-trainer/small>p classextra>with Clara Greo, Keeley Robertson, Lisa Jeffrey, the UCD communities team and service designers from across the UK government/p>/div> div classcol-md-5>p>Developing and designing the first dedicated service design training for UK civil and public servants in close collaboration with learning designer and training lead Clara Greo, training over 800 people with an active learning approach./p> p>strong>Further reading:/strong>br>a hrefhttps://designnotes.blog.gov.uk/2022/04/04/how-we-run-service-design-training-as-an-agile-service/>How we run service design training as an agile service/a>/p>p>a hrefhttps://designnotes.blog.gov.uk/2021/05/19/what-the-user-centred-design-communities-team-achieved/>What the user-centred design communities team achieved/a>/p> /div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>London Gov Design Meetup/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Gov-Design-Meetup-London.jpg altAn ethically diverse discussion panel of meetup speakers, a poster for a gov design meetup on inclusive services width100% height100%>br>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Co-organiser/small>p classextra>with Conor Delahunty, Kara Kane, María Izquierdo, Nicolás Rebolledo Bustamante PhD, Stephen McCarthy/p>/div> div classcol-md-5>p>Running public-facing evening meetups to connect designers working in, for or with government and people interested in the work, support knowledge exchange, and share the experience of people working on public sector projects and infrastructure./p> p>strong>Further information:/strong>br>a hrefhttp://gov-design.com>Gov Design Meetup/a>/p>p>a hrefhttps://medium.com/@Martin_Jordan/exploring-emerging-design-for-government-25c21eb73d27>4 insights from 2 years of London #GovDesign Meetup/a>/p>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-3>/div> div classcol-md-5>h5>Digital service transformation in Hamburg/h5>/div> div classcol-md-4>/div> /div> div classrow mb-3> div classcol-md-12>img srcimages/Overview-Hamburg-Digital-First-Service-Transformation.jpg altThree women in a workshop leaving feedback on a service flow, one person sitting in front of a laptop with a Hamburg digital service width100% height100%>/div> /div> div classrow mb-3> div classcol-md-3>small>strong>Role:/strong> Consultant, researcher, designer/small>p classextra>as part of MBA thesis work at Laurea University of Applied Sciences, Finland/p>/div> div classcol-md-5>p>Consulting the Digital First team at the state government in Hamburg and researching its digital transformation approach, working with the social welfare office to review the existing service for applying for a severely disabled pass and improving the offering./p> p>strong>Further reading:/strong>br>a hrefhttps://www.laurea.fi/en/current-topics/opinnaytetyot/masters-thesis-service-design-can-boost-public-value-creation-in-government-transformation-projects/>Service design can boost public value creation in government transformation projects/a>/p>p>a hrefhttps://www.theseus.fi/handle/10024/227264>Creating public value through service design: Facilitation of human-centred service transformation in the city-state of Hamburg/a>/p> /div> div classcol-md-4>/div> /div>/div>a nameteaching>div classcontainer-fluid coloured-container>div classcontainer> div classrow mb-3> div classcol-md-3>/div> div classcol-md-4>h4>teaching and lecturing/h4>/div> div classcol-md-5>/div> /div> div classrow mb-3> div classcol-md-5> h5 classteaching>Lean, agile and service design/h5> img srcimages/Teaching-Service-design-Royal-College-of-Art-Stephen-McCarthy.jpg altDesigner Stephen McCarthy speaking to students at the Royal College of Art London width100%> p>A half-day seminar on lean and agile approaches, where they come from, why they are useful in the context of the design of services and how to apply them in a student-client project – with inputs, discussions, case studies from the public and private sector and various exercises./p> small>strong>at the Royal College of Art London/strong>/small> p classextra>with Stephen McCarthy for master-level students/p> /div> div classcol-md-1>/div> div classcol-md-5> h5 classteaching>Creating user-centred public services/h5> img srcimages/Teaching-public-service-design-Universitaet-Konstanz.jpg altMartin Jordan being introduced to public adminstration students by professor Dr Ines Mergel width100%> p>A full-day seminar demonstrating German and Swiss public administration students the value and process of user-centred public service design through inputs, case studies and hands-on exercises, making them familiar with user research, journey mapping and hypothesis writing./p> small>strong>at the Universities of Konstanz and St. Gallen/strong>/small> p classextra>for bachelor-level public administration students/p> /div> div classcol-md-1>/div> /div> div classrow mb-3> div classcol-md-5> h5 classteaching>Apps as Machines/h5> img srcimages/Teaching-Apps-as-Machines-University-Darmstadt-Hannes-Jentsch.jpg altDesigner and teacher Hannes Jentsch surrounded by 4 students while testing a physical prototype width100%> p>A 2-day weekend class about re-imagining apps as physical machines by breaking them down to their elementals and examining experiential aspects through the jobs-to-be-done framework, including hands-on exercises, scenario development and rapid prototyping./p> small>strong>at the Universities of Applied Sciences Darmstadt and Potsdam/strong>/small> p classextra>with Hannes Jentsch for bachelor-level design students/p>a hrefhttps://www.slideshare.net/MartinJordan/apps-as-machines-at-hochschule-darmstadt>div classbuttonlink>View Apps as Machines slides/div>/a> /div> div classcol-md-1>/div> div classcol-md-5> h5 classteaching>Design Toolbox/h5> img srcimages/Teaching-FH-Potsdam-Design-Toolbox-Hannes-Jentsch.jpg altDesigner and teacher Hannes Jentsch standing next to a projected business model canvas width100%> p>A 3-week design course examining a practical understanding of design, its process and methods through inputs, hands-on sessions and small assignments, students went through the entire design process with user research and prototype iteration./p> small>strong>at the University of Applied Sciences Potsdam/strong>/small> p classextra>with Hannes Jentsch for bachelor-level design students/p>a hrefhttps://www.slideshare.net/MartinJordan/design-toolbox-27383401>div classbuttonlink>View Design Toolbox slides/div>/a> /div> div classcol-md-1>/div> /div> /div>/div>div classcontainer> div classrow mb-3> div classcol-md-3>/div> div classcol-md-6>h4>background/h4> p>In May 2022, I joined the German government’s Digital Service as first Head of Design. Since 2016 and for over 6 years, I’ve been working for the UK Cabinet Office’s digital units – the Government Digital Service and Central Digital and Data Office. Before, I worked for Nokia’s navigation and mapping company HERE Technologies in Berlin. Prior, I worked for design and brand consultancies in London and Buenos Aires and startups in the technology, healthcare and finance sectors./p>p>I have a background in communication, industrial and interaction design, and human-centred innovation. In addition, I’ve acquired management skills during my MBA studies in Helsinki./p>p>In the past few years, I’ve been teaching public sector design at the Royal College of Art London, University of Konstanz and St. Gallen./p>p>My pronouns are he/him./p>/div> div classcol-md-3>/div> /div>/div>hr>div classcontainer> div classrow mb-3> div classcol-md-3>h4>Links/h4> p classlead>a hrefhttps://bsky.app/profile/martinjordan.com aria-labelMartin Jordan’s profile on Bluesky>Bluesky/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-twitter viewBox0 0 180 180>path dM90 70.982C81.85 55.131 59.654 25.591 39.017 11.022 19.249-2.934 11.707-.516 6.763 1.718 1.04 4.304 0 13.089 0 18.258 0 23.427 2.834 60.636 4.682 66.847 10.789 87.369 32.53 94.304 52.552 92.078 53.576 91.926 54.614 91.786 55.665 91.656 54.634 91.821 53.595 91.962 52.552 92.078 23.21 96.424-2.848 107.117 31.329 145.165 68.924 184.09 82.853 136.819 90 112.851 97.148 136.819 105.38 182.386 147.998 145.165 180 112.851 156.79 96.425 127.448 92.079 126.405 91.963 125.367 91.823 124.336 91.658 125.387 91.787 126.425 91.928 127.448 92.079 147.47 94.305 169.211 87.37 175.318 66.849 177.167 60.638 180 23.428 180 18.26 180 13.091 178.96 4.305 173.237 1.719 168.293-.515 160.752-2.933 140.983 11.023 120.346 25.592 98.151 55.131 90 70.982Z/>/svg>/p> p classlead>a hrefhttps://github.com/martin-jordan aria-labelMartin Jordan’s profile on GitHub>GitHub/a> svg xmlnshttp://www.w3.org/2000/svg width20 height20 fillcurrentColor classbi bi-twitter viewBox0 0 24 24> path dM12 2C6.477 2 2 6.484 2 12.017c0 4.425 2.865 8.18 6.839 9.504.5.092.682-.217.682-.483 0-.237-.008-.868-.013-1.703-2.782.605-3.369-1.343-3.369-1.343-.454-1.158-1.11-1.466-1.11-1.466-.908-.62.069-.608.069-.608 1.003.07 1.531 1.032 1.531 1.032.892 1.53 2.341 1.088 2.91.832.092-.647.35-1.088.636-1.338-2.22-.253-4.555-1.113-4.555-4.951 0-1.093.39-1.988 1.029-2.688-.103-.253-.446-1.272.098-2.65 0 0 .84-.27 2.75 1.026A9.564 9.564 0 0112 6.844c.85.004 1.705.115 2.504.337 1.909-1.296 2.747-1.027 2.747-1.027.546 1.379.202 2.398.1 2.651.64.7 1.028 1.595 1.028 2.688 0 3.848-2.339 4.695-4.566 4.943.359.309.678.92.678 1.855 0 1.338-.012 2.419-.012 2.747 0 .268.18.58.688.482A10.019 10.019 0 0022 12.017C22 6.484 17.522 2 12 2z>/path> /svg>/p> p classlead>a hrefhttps://linkedin.com/in/martinjordan/ aria-labelMartin Jordan’s profile on LinkedIn>LinkedIn/a> svg xmlnshttp://www.w3.org/2000/svg width16 height16 fillcurrentColor classbi bi-linkedin viewBox0 0 16 16> path dM0 1.146C0 .513.526 0 1.175 0h13.65C15.474 0 16 .513 16 1.146v13.708c0 .633-.526 1.146-1.175 1.146H1.175C.526 16 0 15.487 0 14.854V1.146zm4.943 12.248V6.169H2.542v7.225h2.401zm-1.2-8.212c.837 0 1.358-.554 1.358-1.248-.015-.709-.52-1.248-1.342-1.248-.822 0-1.359.54-1.359 1.248 0 .694.521 1.248 1.327 1.248h.016zm4.908 8.212V9.359c0-.216.016-.432.08-.586.173-.431.568-.878 1.232-.878.869 0 1.216.662 1.216 1.634v3.865h2.401V9.25c0-2.22-1.184-3.252-2.764-3.252-1.274 0-1.845.7-2.165 1.193v.025h-.016a5.54 5.54 0 0 1 .016-.025V6.169h-2.4c.03.678 0 7.225 0 7.225h2.4z>/path> /svg>/p>/div> div classcol-md-4>h4>note/h4>small>¶ Handcoded in London. No data is collected when using this site. No cookies are served. a hrefhttps://www.thegreenwebfoundation.org/green-web-check/?urlmartinjordan.com>Server runs on renewable energy/a>./small>br>br> svg version1.1 idLayer_1 stylemargin-bottom: 50px; xmlnshttp://www.w3.org/2000/svg width18 height20 fill#444444 xmlns:xlinkhttp://www.w3.org/1999/xlink x0px y0px viewBox0 0 18 20 xml:spacepreserve> path classst0 dM0,16.3V3c0-0.7,0.6-1.3,1.3-1.3S2.6,2.3,2.6,3v13.4c0,0.7-0.6,1.3-1.3,1.3S0,17.1,0,16.3z/> path classst0 dM11.5,17.6c-0.7,0-1.3-0.6-1.3-1.3V3c0-0.7,0.6-1.3,1.3-1.3c0.7,0,1.3,0.6,1.3,1.3l0,0v13.4l0,0C12.8,17.1,12.2,17.6,11.5,17.6z/> path classst0 dM6.4,15.3c-0.7,0-1.3-0.6-1.3-1.3V4.6c0-0.7,0.6-1.3,1.3-1.3s1.3,0.6,1.3,1.3l0,0V14l0,0C7.7,14.7,7.2,15.3,6.4,15.3z/> path classst0 dM17.9,1.3v17.4c0,0.7-0.6,1.3-1.3,1.3c-0.7,0-1.3-0.6-1.3-1.3V1.3c0-0.7,0.6-1.3,1.3-1.3C17.3,0,17.9,0.6,17.9,1.3z/> /svg> /div> div classcol-md-1> /div> div classcol-md-2>h4>more/h4>small>a hrefbiography.html>Biography/a>br>a hrefspeaking.html>Speaking/a>br>a hrefwriting.html>Writing/a>/small> /div> div classcol-md-2>p classbacktotop>↑ a href#>Back to top/a>/p>/div> /div> /div> !-- Bootstrap JS bundle script srchttps://cdn.jsdelivr.net/npm/bootstrap@5.1.3/dist/js/bootstrap.bundle.min.js integritysha384-ka7Sk0Gln4gmtz2MlQnikT1wXgYsOg+OMhuP+IlRH9sENBO0LRn5q+8nbTov4+1p crossoriginanonymous>/script> --> /body>/html>
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