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Date
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2023-02-20
172.66.40.155
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ClassC
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2024-10-21
172.67.9.56
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ClassC
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Port 80
HTTP/1.1 301 Moved PermanentlyDate: Mon, 21 Oct 2024 20:47:10 GMTContent-Type: text/htmlContent-Length: 167Connection: keep-aliveCache-Control: max-age3600Expires: Mon, 21 Oct 2024 21:47:10 GMTLocation: https://help.lu.ma/Server: cloudflareCF-RAY: 8d6419e89e3027aa-SEA html>head>title>301 Moved Permanently/title>/head>body>center>h1>301 Moved Permanently/h1>/center>hr>center>cloudflare/center>/body>/html>
Port 443
HTTP/1.1 200 OKDate: Mon, 21 Oct 2024 20:47:11 GMTContent-Type: text/html; charsetutf-8Transfer-Encoding: chunkedConnection: keep-aliveAge: 0Cache-Control: private, no-cache, no-store, max-age0, must-revalidateetag: W/bgrroutlqq400rstrict-transport-security: max-age2592000; preloadx-matched-path: /x-powered-by: Next.jsx-vercel-cache: MISSx-vercel-id: pdx1::iad1::w7cjl-1729543630275-837f36b338d4CF-Cache-Status: DYNAMICServer: cloudflareCF-RAY: 8d6419e9089576da-SEA !DOCTYPE html>html>head>meta charSetutf-8/>title>Luma Help · Delightful Events Start Here/title>link relapple-touch-icon href/apple-touch-icon.png/>meta nameviewport contentwidthdevice-width,heightdevice-height,initial-scale1,maximum-scale1,user-scalableno,shrink-to-fitno,viewport-fitcover/>meta namenext-head-count content4/>link relshortcut icon href/favicon.ico/>meta nameapple-mobile-web-app-capable contentyes/>link relmanifest href/pwa.webmanifest/>link relpreload href/_next/static/css/a89f6ce3c8401b24.css asstyle/>link 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id__jsx-3434155942>.page-wrapper.jsx-3434155942{min-height:100vh;min-height:100dvh;background-color:var(--page-bg-color);display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}.page-content.jsx-3434155942{padding-top:calc(1px + 2.5rem + 3rem);padding-bottom:2.5rem;}.gradient-bg.jsx-3434155942{position:fixed;top:0;left:0;right:0;height:25vh;background-image:url(/gradient-light.png);background-size:cover;background-position:center;-webkit-filter:blur(72px);filter:blur(72px);z-index:0;pointer-events:none;}.theme-root.dark .gradient-bg.jsx-3434155942{background-image:url(/gradient-dark.png);opacity:0.65;}/style>/head>body classtheme-root dark>script data-cfasyncfalse> (function() { function setTheme(newTheme) { window.__theme newTheme; document.body.classList.remove(dark, light); document.body.classList.add(newTheme); } window.__setPreferredTheme function(newTheme) { setTheme(newTheme); } var 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2.77c-52.62 0-61.55-33.45-61.55-50.52 0-20.1 8.83-38.21 27.93-45.55 8.41-3.11 16.52-5.43 24.84-7.1 7.33-1.47 18.64-3.03 26.91-4.17l2.73-.38c14.38-2 29.67-9.21 29.67-18.62 0-16-20.51-18.39-32.74-18.39-13.87 0-23.64 3.57-27.53 10.05-3.49 6.46-3.73 7.97-4.62 13.6l-.62 4.43h-38.1l.68-5.61c1.35-11.14 3.41-19.03 6.48-24.83 10.54-20.39 31.77-30.75 63.08-30.75 26.11 0 44.63 8.23 53.26 15.94 5.31 4.6 9.1 9.84 11.89 16.46 5.84 12.36 6.32 20.63 6.32 29.4v86.43c0 8.07.78 14.97 2.31 20.5l1.76 6.35h-38.91l-.7-4.19c-.5-2.96-.67-19.75-.88-26.23-8.99 23.61-28.27 33.18-52.21 33.18m50.53-93.72c-7.97 6.11-20.47 9.6-38.62 13.23-31.27 5.78-36.54 13.06-36.54 27.22 0 12.5 10.63 20.26 27.75 20.26 33.23 0 47.41-15.48 47.41-51.77zM723.57 64.19C688.46 64.19 660 35.73 660 .62c0 35.11-28.46 63.57-63.57 63.57 35.11 0 63.57 28.46 63.57 63.57 0-35.11 28.46-63.57 63.57-63.57>/path>/g>/svg>div classjsx-1330610171 text-secondary-alpha>Help Center/div>/a>a hrefhttps://lu.ma classbtn luma-button flex-center small light solid variant-color-light icon-right target_blank relnofollow noopener>div classlabel>Back to lu.ma/div>svg xmlnshttp://www.w3.org/2000/svg fillnone strokecurrentColor stroke-linecapround stroke-linejoinround stroke-width2 viewBox0 0 24 24>path dM7 17 17 7M7 7h10v10>/path>/svg>/a>/nav>div classjsx-3434155942 page-content flex-1>div classjsx-3747190976 zm-container px-3>div classjsx-3747190976 flex-column flex-center-center gap-3 top-section>svg xmlnshttp://www.w3.org/2000/svg fillnone viewBox0 0 133 134 classluma-icon>path fillcurrentColor dM133 67C96.282 67 66.5 36.994 66.5 0c0 36.994-29.782 67-66.5 67 36.718 0 66.5 30.006 66.5 67 0-36.994 29.782-67 66.5-67>/path>/svg>h1 classjsx-3747190976 welcome text-center mt-3 fw-medium>Welcome. span classjsx-3747190976 nowrap>How can we help?/span>/h1>div classlux-menu-trigger-wrapper cursor-pointer full-width tabindex0>div classfull-width>div classlux-input-wrapper large outline full-width>div classinner-wrapper>div classinput-wrapper flex-baseline>div classflex-center flex-1>div classzero-width-filler>/div>div classinput-inner-wrapper flex-1 large>input id:R1tbim: placeholderSearch help docs, tutorials and more... classluma-input typetext value/>div classindicator invisible>/div>/div>/div>/div>/div>div classhelper-text>/div>/div>/div>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Events/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ULf0wUFr7qsv6r8/event-registration-process>h3 classfw-medium mb-2>Event Registration Process/h3>div classfs-sm text-secondary-alpha>What happens when a guest registers for your event? Let's walk through the flow./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-o2CuPwzxNecQxwV/collect-feedback-from-your-event-guests>h3 classfw-medium mb-2>Collect Feedback from your Event Guests/h3>div classfs-sm text-secondary-alpha>Send a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-JxCejef9O1c64gF/adding-hosts-and-managers-to-your-event>h3 classfw-medium mb-2>Adding Hosts and Managers to Your Event/h3>div classfs-sm text-secondary-alpha>Easily manage events with your friends and team./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-eGbVll4WzBjU9nX/event-referrals>h3 classfw-medium mb-2>Event Referrals/h3>div classfs-sm text-secondary-alpha>Let guests invite their friends to your event and see which guests are sharing the event./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-CBQRlYKtvQZciSd/check-in-guests-for-in-person-events>h3 classfw-medium mb-2>Check In Guests for In Person Events/h3>div classfs-sm text-secondary-alpha>Scan guests tickets to check them in for in person events. This helps you manage who joins your event and gives you attendance./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-FU4bCSmAE5TnRWg/hiding-your-event-location>h3 classfw-medium mb-2>Hiding Your Event Location/h3>div classfs-sm text-secondary-alpha>You can set up your event to only share the location with approved guests./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-0pCSYxsbnardBfU/luma-with-zoom-webinars>h3 classfw-medium mb-2>Luma with Zoom Webinars/h3>div classfs-sm text-secondary-alpha>Luma can automatically create Zoom Meetings or Webinars./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-boYlyHVLanvwf9F/event-insights>h3 classfw-medium mb-2>Event Insights/h3>div classfs-sm text-secondary-alpha>Understand how people are finding your event and registering./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-vBnFRk0Q1NK6mN9/crypto-features-in-luma>h3 classfw-medium mb-2>Crypto Features in Luma/h3>div classfs-sm text-secondary-alpha>Token gate your events, collect Ethereum + Solana addresses, and more./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-Zn5XmZCzcTConAH/multi-session-events>h3 classfw-medium mb-2>Multi-Session Events/h3>div classfs-sm text-secondary-alpha>Support for multi-session events is ending January 2024/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-EHl0DhjzubWigMc/updating-a-guest-s-email-or-name>h3 classfw-medium mb-2>Updating a Guest's Email or Name/h3>div classfs-sm text-secondary-alpha>You can add a guest or direct them to the settings/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ThGR1AZuNb8vL2F/event-guest-list>h3 classfw-medium mb-2>Event Guest List/h3>div classfs-sm text-secondary-alpha>Show or hide your event guest list on the event page/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ryUJZ5WQ7DFVWl8/featuring-your-event-on-luma>h3 classfw-medium mb-2>Featuring Your Event on Luma/h3>div classfs-sm text-secondary-alpha>We feature great events to boost their reach./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-bGu6NgR7NLDUl8Y/updating-event-information>h3 classfw-medium mb-2>Updating Event Information/h3>div classfs-sm text-secondary-alpha>Keep your guests informed with changes to your event/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-7tcndq6hobiF4DK/hybrid-events>h3 classfw-medium mb-2>Hybrid Events/h3>div classfs-sm text-secondary-alpha>Host events with both a physical and online location/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ZjJ0rmbbLdp4tH1/canceling-an-event>h3 classfw-medium mb-2>Canceling an Event/h3>div classfs-sm text-secondary-alpha>You can cancel an event to delete the event and refund guests/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-HUtLW0vKUQ2BU33/getting-receipts-for-your-tickets>h3 classfw-medium mb-2>Getting Receipts for Your Tickets/h3>div classfs-sm text-secondary-alpha>Learn how to generate receipts or invoices for your paid Luma tickets./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-C2VcIg66Qdh2PcJ/setting-your-event-visibility>h3 classfw-medium mb-2>Setting your Event Visibility/h3>div classfs-sm text-secondary-alpha>Learn more about your event’s Visibility settings and how you can set it for your event./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-sGMTohP1jfhkUVf/sending-or-scheduling-event-blasts>h3 classfw-medium mb-2>Sending or Scheduling Event Blasts/h3>div classfs-sm text-secondary-alpha>Learn how to send or schedule Blasts to communicate to guest more about your event./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Calendar/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-hJI2JawEcFaH6he/luma-calendar-overview>h3 classfw-medium mb-2>Luma Calendar Overview/h3>div classfs-sm text-secondary-alpha>Luma Calendar lets you easily share and manage your events. Every event on Luma is part of a calendar./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-u9pkpOQLUKfvfke/inviting-and-adding-guests-to-your-event>h3 classfw-medium mb-2>Inviting and Adding Guests to Your Event/h3>div classfs-sm text-secondary-alpha>Learn how to easily send invites and the difference between adding and inviting guests./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ncDOWR4XTjZSmYP/understanding-calendar-permissions>h3 classfw-medium mb-2>Understanding Calendar Permissions/h3>div classfs-sm text-secondary-alpha>Manage events with your calendar and transfer an event to a different calendar./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Making Money/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-Ae6GwCVdJKEOXiV/creating-a-paid-event>h3 classfw-medium mb-2>Creating a Paid Event/h3>div classfs-sm text-secondary-alpha>Sell tickets to your event./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-v7RBVSios7QMuDC/how-to-set-up-your-stripe-account>h3 classfw-medium mb-2>How to set up your Stripe Account/h3>div classfs-sm text-secondary-alpha>Set up your Stripe account and collecting money for your events/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-FIz2cjMdmvIlDfP/create-coupons-for-paid-events>h3 classfw-medium mb-2>Create Coupons for Paid Events/h3>div classfs-sm text-secondary-alpha>Give people free or discounted access to paid events./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-17EQo8L41u0qkok/refunding-a-guest>h3 classfw-medium mb-2>Refunding a Guest/h3>div classfs-sm text-secondary-alpha>You can refund a guest's payment for an event./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-AkFNu0ZgDhNHwnU/group-registration>h3 classfw-medium mb-2>Group Registration/h3>div classfs-sm text-secondary-alpha>Allow guests to register or purchase multiple tickets/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-INvLbMH7G5nn0eX/taxes-and-vat>h3 classfw-medium mb-2>Taxes and VAT/h3>div classfs-sm text-secondary-alpha>You can set a tax rate for all events under your calendar/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-0nXK7uHmN5dTYeB/payment-methods>h3 classfw-medium mb-2>Payment Methods/h3>div classfs-sm text-secondary-alpha>Learn how to accept credit card, Apple Pay, Google Pay and other payment methods./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ZjJ0rmbbLdp4tH1/canceling-an-event>h3 classfw-medium mb-2>Canceling an Event/h3>div classfs-sm text-secondary-alpha>You can cancel an event to delete the event and refund guests/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-HUtLW0vKUQ2BU33/getting-receipts-for-your-tickets>h3 classfw-medium mb-2>Getting Receipts for Your Tickets/h3>div classfs-sm text-secondary-alpha>Learn how to generate receipts or invoices for your paid Luma tickets./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>FAQ/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-hFD0GfpMv2ZgQGJ/how-does-zoom-attendance-work->h3 classfw-medium mb-2>How does Zoom attendance work?/h3>div classfs-sm text-secondary-alpha>We track event attendance in two ways — based on people who click the join link and pulling data from Zoom./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-LeeBMfnfHjSx8hL/what-countries-can-i-accept-payments-from->h3 classfw-medium mb-2>What countries can I accept payments from?/h3>div classfs-sm text-secondary-alpha>We support receiving payments from all countries and can pay hosts in 40+ countries./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-nHE56aByq4vMeSo/languages>h3 classfw-medium mb-2>Languages/h3>div classfs-sm text-secondary-alpha>Use Luma in other languages on web and iOS./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-NXju79HVgwBrlWP/what-do-we-do-with-the-data-we-collect->h3 classfw-medium mb-2>What do we do with the data we collect?/h3>div classfs-sm text-secondary-alpha>We don't sell or share your data. We store only what's needed for the Luma application and our internal analytics./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-DEoeClW9qOdiRuj/integrations>h3 classfw-medium mb-2>Integrations/h3>div classfs-sm text-secondary-alpha>Integrate using our API or Zapier/div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-AxqMaWNnKrpjuHv/gdpr-security>h3 classfw-medium mb-2>GDPR / Security/h3>div classfs-sm text-secondary-alpha>Luma is GDPR compliant. Learn more about our security practices./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-NuEiRv5tlqYjavS/disabling-or-enabling-notifications-and-reminders>h3 classfw-medium mb-2>Disabling or Enabling Notifications and Reminders/h3>div classfs-sm text-secondary-alpha>Learn how to manage your notifications and reminders on Luma/div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Integrations/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-sGi8hj5CaMnMQWi/embed-our-checkout-registration-button-on-your-website>h3 classfw-medium mb-2>Embed our Checkout / Registration Button on Your Website/h3>div classfs-sm text-secondary-alpha>When your customers click on the embedded button, we will show a checkout / registration pop-up./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-6hPoECVYQUrYgHI/set-up-a-zapier-integration>h3 classfw-medium mb-2>Set up a Zapier Integration/h3>div classfs-sm text-secondary-alpha>Use our Zapier integration to sync your event data with our tools you use: AirTable, Google Sheets, Mailchimp, and more/div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Helpful Tips/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-Tw96XGEadRNtkSi/case-studies>h3 classfw-medium mb-2>Case Studies/h3>div classfs-sm text-secondary-alpha>Tens of thousands of event hosts use Luma to bring their community together./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-HpJnnNVkgIHZBXj/rich-text-on-luma>h3 classfw-medium mb-2>Rich Text on Luma/h3>div classfs-sm text-secondary-alpha>We've built a powerful, easy-to-use rich text editor that you can use for your newsletters, community library, and event descriptions./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-Wq1ZG1jM8av2RdP/merging-luma-accounts>h3 classfw-medium mb-2>Merging Luma Accounts/h3>div classfs-sm text-secondary-alpha>You can add multiple emails to your Luma account./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-Ag6vHhvuJDnUI1D/email-consent-and-cold-emailing>h3 classfw-medium mb-2>Email Consent and Cold Emailing/h3>div classfs-sm text-secondary-alpha>We do not allow emailing people without their consent./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ztQCzDbcENsryjR/luma-for-non-profits>h3 classfw-medium mb-2>Luma for Non-Profits/h3>div classfs-sm text-secondary-alpha>If you are a non-profit, we'd like to support you with a discount for Luma Plus./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-ryUJZ5WQ7DFVWl8/featuring-your-event-on-luma>h3 classfw-medium mb-2>Featuring Your Event on Luma/h3>div classfs-sm text-secondary-alpha>We feature great events to boost their reach./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Security/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-03MEMI8l9dCweGY/two-factor-authentication>h3 classfw-medium mb-2>Two Factor Authentication/h3>div classfs-sm text-secondary-alpha>Secure your account with Two-Factor Authentication./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Troubleshooting/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-oTJyG44cSHNCnKx/social-images>h3 classfw-medium mb-2>Social Images/h3>div classfs-sm text-secondary-alpha>The social networks may store an old version of the image for your event. You can tell the social networks to use your new image./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-hsMI4Jay4ueiYfM/troubleshooting-google-calendar-invites>h3 classfw-medium mb-2>Troubleshooting Google Calendar Invites/h3>div classfs-sm text-secondary-alpha>Luma should automatically add your events to your Google Calendar. You can see how that works and see how to troubleshoot it./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-iBf7eK7hA9HGcNf/email-delivery-open-troubleshooting>h3 classfw-medium mb-2>Email Delivery + Open Troubleshooting/h3>div classfs-sm text-secondary-alpha>Learn how email tracking works and how to troubleshoot any issues./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-kuKG87s7TgkewzY/problems-with-email-auto-clickers>h3 classfw-medium mb-2>Problems with Email Auto-Clickers/h3>div classfs-sm text-secondary-alpha>Email security extensions can cause issues by auto-clicking links in your Luma emails./div>/a>/div>/div>div classcan-divide with-divider medium>div classsection-title-wrapper medium>div classsection-title-row flex-center spread>h2>Luma Plus/h2>div classright-element>/div>/div>/div>div classjsx-3747190976 cards>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-9ghAv6HCVFktag2/understanding-import-and-event-invite-limits>h3 classfw-medium mb-2>Understanding Import and Event Invite Limits/h3>div classfs-sm text-secondary-alpha>Different plans allow you to invite more people to your event but you can always have unlimited registrations./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-8DcpSzTy6MflfzU/cancelling-luma-plus>h3 classfw-medium mb-2>Cancelling Luma Plus/h3>div classfs-sm text-secondary-alpha>You can cancel your Luma Plus at any time for any reason./div>/a>a stylepadding:1rem 1.25rem;display:block classcontent-card href/p/helpart-v25DyQPYQS74HtR/facebook-meta-tracking-pixel>h3 classfw-medium mb-2>Facebook / Meta Tracking Pixel/h3>div classfs-sm text-secondary-alpha>Set up a Meta tracking pixel to track event registrations/div>/a>/div>/div>/div>/div>div classjsx-2084573303>div classjsx-2084573303 zm-container pt-5>div classjsx-2084573303 flex-column flex-center gap-3 fs-xl>div 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64.19C688.46 64.19 660 35.73 660 .62c0 35.11-28.46 63.57-63.57 63.57 35.11 0 63.57 28.46 63.57 63.57 0-35.11 28.46-63.57 63.57-63.57>/path>/g>/svg>/a>div classjsx-715640837 links>a target_blank hrefhttps://docs.lu.ma>API Docs/a>a target_blank hrefhttps://lu.ma/pricing>Pricing/a>/div>/div>div classjsx-4254674824 icons flex-center>a target_blank aria-labelContact Us hrefmailto:support@lu.ma classjsx-4254674824 flex-center>svg xmlnshttp://www.w3.org/2000/svg viewBox0 0 16 16>path fillcurrentColor fill-ruleevenodd dM7 2.5h2c1.436 0 2.4.002 3.134.077.71.072 1.038.2 1.255.344a2.5 2.5 0 0 1 .69.69c.145.217.272.545.344 1.255.075.734.077 1.698.077 3.134s-.002 2.4-.077 3.134c-.072.71-.2 1.038-.344 1.255a2.5 2.5 0 0 1-.69.69c-.217.145-.545.272-1.255.344-.735.075-1.698.077-3.134.077H7c-1.436 0-2.4-.002-3.134-.077-.71-.072-1.038-.2-1.255-.344a2.5 2.5 0 0 1-.69-.69c-.145-.217-.272-.545-.344-1.255C1.502 10.4 1.5 9.436 1.5 8s.002-2.4.077-3.134c.072-.71.2-1.038.344-1.255a2.5 2.5 0 0 1 .69-.69c.217-.145.545-.272 1.255-.344C4.6 2.502 5.564 2.5 7 2.5M0 8c0-2.809 0-4.213.674-5.222a4 4 0 0 1 1.104-1.104C2.787 1 4.19 1 7 1h2c2.809 0 4.213 0 5.222.674.437.292.812.667 1.104 1.104C16 3.787 16 5.19 16 8s0 4.213-.674 5.222a4 4 0 0 1-1.104 1.104C13.213 15 11.81 15 9 15H7c-2.809 0-4.213 0-5.222-.674a4 4 0 0 1-1.104-1.104C0 12.213 0 10.81 0 8m5.458-2.594a.75.75 0 0 0-.916 1.188l2.282 1.757.004.004a1.96 1.96 0 0 0 2.363 0l.007-.006 2.262-1.757a.75.75 0 1 0-.92-1.184L8.282 7.16a.46.46 0 0 1-.546 0z>/path>/svg>/a>a target_blank aria-labelX (formerly Twitter) hrefhttps://x.com/LumaHQ classjsx-4254674824 flex-center>svg xmlnshttp://www.w3.org/2000/svg viewBox0 0 120 120>path fillcurrentColor dm108.783 107.652-38.24-55.748.066.053L105.087 12H93.565L65.478 44.522 43.174 12H12.957l35.7 52.048-.005-.005L11 107.653h11.522L53.748 71.47l24.817 36.182zM38.609 20.696l53.652 78.26h-9.13l-53.696-78.26z>/path>/svg>/a>/div>/div>div classjsx-2084573303 secondary-row fs-xs flex-baseline flex-wrap>a hrefhttps://lu.ma/terms>Terms/a>a hrefhttps://lu.ma/privacy-policy>Privacy Policy/a>a hrefhttps://lu.ma/security>Security/a>/div>/div>/footer>/div>/div>/div>script id__NEXT_DATA__ typeapplication/json>{props:{initialUserData:null,pageProps:{sections:{color:orange,name:Events,pages:{api_id:helpart-ULf0wUFr7qsv6r8,featured_position:1,content_mirror:{type:doc,content:{type:paragraph,content:{text:Here we will walk you through the event registration flow so you can understand what guests will see when they sign up for your event.,type:text}},{type:paragraph,content:{text:You can see the example event (and register for it) here: ,type:text},{text:https://lu.ma/example-coding-class,type:text,marks:{type:link,attrs:{href:https://lu.ma/example-coding-class}}}},{type:heading,attrs:{level:2},content:{text:Guest Views Event Page,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You will share your Luma Event Page with your guests. On the Luma Event Page, they can register for the event.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/k3/36a11115-72dc-4ed1-8d27-073cc29ac2eb,title:null,width:1726,height:1264,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:You can find the link to the Luma Event URL on your Manage Event page.,type:text}},{type:paragraph,content:{text:If youd like to customize the event link, you can do so on the More tab. But be careful to not change the link after you share it.,type:text}},{type:paragraph,content:{text:This is the page that the guest will see:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/bw/0bae3de5-8291-49d3-abb5-e8c5a22ba297,title:null,width:2972,height:2652,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Guest Fills Out Registration Form,type:text,marks:{type:bold}}},{type:paragraph,content:{text:On the event page, there is a registration form below the event picture. The fields name and email are required for all guests.,type:text}},{type:paragraph,content:{text:If the guest has filled in their information before, we will remember their information and let them sign in with one click.,type:text}},{type:paragraph,content:{text:You can add customize the registration form in the following ways:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Add additional registration questions on the Manage Event page ➡️ Registration tab,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Require payment on the Manage Event page ➡️ Registration tab,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Let the guest choose between multiple sessions / times. You can set up an event as a multi-session series when you create the event.,type:text}}}},{type:heading,attrs:{level:1},content:{text:Guest Registers for the Event,type:text,marks:{type:bold}}},{type:paragraph,content:{text:When the guest submits the registration form, we send the guest a registration confirmation email with a calendar invite:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/z5/472c1307-b056-4070-a230-e74af7fec616,title:null,width:1756,height:1898,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:This email is designed so that the calendar invite automatically gets added to their calendar. They do not need to click \Add to Calendar\ or download the calendar invite.,type:text}},{type:paragraph,content:{text:For Online Events — We generate a Unique Join Link for every guest,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If the calendar invite was for an online event, you would see the link ,type:text},{text:lu.ma/join/....,type:text,marks:{type:code}},{text: that is a unique join link for that guest.,type:text}},{type:paragraph,content:{text:When a guest clicks on the unique join link, we redirect them to the Zoom or other URL that you have chosen when setting up the event.,type:text}},{type:paragraph,content:{text:The unique join link also helps with a few other things:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:If you update the Zoom, we do not need to send out an updated email because we just update the behavior of the join links,type:text}}},{type:list_item,content:{type:paragraph,content:{text:If someone shares their unique join link, we can see that on the backend. This makes your event more secure.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:We track when someone clicks the join link to join the event. You can see who has clicked their link and joined the event on the Manage Event Page ➡️ Guests Tab.,type:text}}}},{type:heading,attrs:{level:1},content:{text:Email Reminders Before the Event,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We send email reminders before the event. The default email reminders are sent 1 day and 1 hour before an in-person event. ,type:text}},{type:heading,attrs:{level:1},content:{text:After the Event — Feedback,type:text,marks:{type:bold}}},{type:paragraph,content:{text:After the event, we send a feedback collection email. You can customize this email on the Manage Event Page ➡️ Emails tab.,type:text}}},subtitle:What happens when a guest registers for your event? Lets walk through the flow.,title:Event Registration Process,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-o2CuPwzxNecQxwV,featured_position:12,content_mirror:{type:doc,content:{type:paragraph,content:{text:It can be difficult to gauge feedback for an online event. If you are hosting a workout or a cooking class, you are active and off your computer for much of the event. And if the event is large, its impossible to see everyones face.,type:text}},{type:paragraph,content:{text:With Luma, we will now collect feedback for you, automatically. After your event ends we will send an email to your event guests asking them what they thought.,type:text}},{type:paragraph,content:{text:When the guest clicks on an emoji, they will be taken to a page where they can leave more feedback.,type:text}},{type:paragraph,content:{text:We collect all of the feedback and update the Analytics tab on your event:,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/283747700/579817a5660d0661778ac3bb/image.png,title:null,width:1628,height:910,mime_type:null,resize_width:null}},{type:paragraph,content:{text:With Luma feedback, youll be host better events. And youll have awesome event reviews that youll be able to share on social media.,type:text}},{type:heading,attrs:{level:2},content:{text:Bonus: Customize the Feedback Email,type:text,marks:{type:bold}}},{type:paragraph,content:{text:By default, the feedback email goes out when your event ends. But you can customize the time and content of the feedback email.,type:text}},{type:paragraph,content:{text:On the Emails tab, you can customize the email content along with when the email is sent.,type:text}}},subtitle:Send a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media.,title:Collect Feedback from your Event Guests,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-JxCejef9O1c64gF,featured_position:123,content_mirror:{type:doc,content:{type:paragraph,content:{text:With Luma, it is easy to have co-hosts and / or managers for your events. This can be useful for scenarios like:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:You are co-hosting the event with others and want to list everyone involved on the event page.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You have a special guest who you want to feature on the event page.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Theres someone on your team who you want to help manage the event.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Adding a New Host or Manager,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Go to the manage page for your event, and you can add a new host or manager by clicking on the Add Host button.,type:text}},{type:paragraph,content:{text:If the person you are adding isnt yet on Luma, you can set an avatar and name for them so that they dont need to do so themselves. If they are on Luma, we will use the information they have.,type:text}},{type:paragraph,content:{text:Here you can choose whether the person should be shown on the event page, have access to the manage event page, or both. When you are done, click on Invite Host to add them to your event.,type:text}}},subtitle:Easily manage events with your friends and team.,title:Adding Hosts and Managers to Your Event,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-eGbVll4WzBjU9nX,featured_position:124,content_mirror:{type:doc,content:{type:video_loom,attrs:{title:Powerful Sharing and Referral Features in Luma,width:1920,height:1440,loom_id:fb429554abc54374b51b18c0aa251c93,description:In this video, I will demonstrate the powerful sharing and referral features in Luma that can help increase event attendance and ticket sales. I will show you how guests can easily invite their friends to events, how referral links work, and how you can track and give credit to referrers. This is an important tool for understanding where attendees are coming from. Please watch the video to learn more and take action by implementing these features in your events.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/fb429554abc54374b51b18c0aa251c93-00001.gif,thumbnail_width:1920,duration_seconds:145.4,thumbnail_height:1440}},{type:heading,attrs:{level:2},content:{text:Referral Links,type:text}},{type:paragraph,content:{text:Events are naturally social. If youre going to an event, you want to bring your friends to the event with you.,type:text}},{type:paragraph,content:{text:Luma encourages guests to invite their friends and makes it easy for the event host to see who is doing a good job inviting friends to join the event.,type:text}},{type:paragraph,content:{text:When you register for an event as a guest, you will get prompted to share a link for other people to join you at the event.,type:text}},{type:paragraph,content:{text:When someone else opens that link, they will see that you are inviting them to join:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ni/809e73cd-a37b-4c70-9385-36936ef31132,title:null,width:2134,height:1648,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:And if you register from someone elses join link, we will keep track of that. The event host can see who has invited other people to join on the Insights tab of the event.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ae/679f2c81-ade3-407c-b7a8-13ca404f7c04,title:null,width:1070,height:400,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:We recommend using this feature to see who is promoting your event and thanking them for sharing your event.,type:text}},{type:heading,attrs:{level:2},content:{text:Tracking Registrations with UTM Links,type:text}},{type:paragraph,content:{text:UTM Parameters,type:text,marks:{type:link,attrs:{href:https://en.wikipedia.org/wiki/UTM_parameters}}},{text: are often used by marketing tools to track where traffic is coming from and to measure the impact of different marketing efforts. ,type:text}},{type:paragraph,content:{text:Luma supports the ,type:text},{text:utm_source,type:text,marks:{type:code}},{text: parameter. So you can create an event link with an additional ,type:text},{text:utm_source,type:text,marks:{type:code}},{text: parameter to track page views and registrations.,type:text}},{type:paragraph,content:{text:Lets say your event link is ,type:text},{text:https://lu.ma/paid-event,type:text,marks:{type:link,attrs:{href:https://lu.ma/paid-event}}},{text: and your ,type:text},{text:utm_source,type:text,marks:{type:code}},{text: parameter is ,type:text},{text:help_article,type:text,marks:{type:code}},{text: — then your UTM link would be:,type:text}},{type:paragraph,content:{text:https://lu.ma/paid-event?utm_sourcehelp_article,type:text,marks:{type:link,attrs:{href:https://lu.ma/paid-event?utm_sourcehelp_article}}}}},subtitle:Let guests invite their friends to your event and see which guests are sharing the event.,title:Event Referrals,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-CBQRlYKtvQZciSd,featured_position:1241,content_mirror:{type:doc,content:{type:paragraph,content:{text:If you are hosting an in person event, you will be able to check in guests as they arrive in order to verify their registration and to keep attendance.,type:text}},{type:paragraph,content:{text:Guests will receive a QR code in their email that you can scan when they come to the event. You can also search for their name on the guest list to check them in manually.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/wg/d0f7cfff-2518-4a53-abb4-48002e2c436b,title:null,width:8720,height:4360,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:We also have an iOS app that you can download here: ,type:text},{text:https://lu.ma/ios,type:text,marks:{type:link,attrs:{href:https://lu.ma/ios}}}}},subtitle:Scan guests tickets to check them in for in person events. This helps you manage who joins your event and gives you attendance.,title:Check In Guests for In Person Events,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-FU4bCSmAE5TnRWg,featured_position:12415,content_mirror:{type:doc,content:{type:paragraph,content:{text:You can restrict event location to approved guests by clicking on the ,type:text},{text:Edit Event,type:text,marks:{type:bold}},{text: button on your manage event page:,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/736736329/deffa631f14f03ee5418209c/CleanShot+2023-05-07+at+22.31.19%402x.png,title:null,width:1632,height:1156,mime_type:null,resize_width:null}},{type:paragraph,content:{text:Scroll to the location section, and select ,type:text},{text:Restrict Location to Guests,type:text,marks:{type:bold}},{text:.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/736736380/791315ec8195b338adefd1e7/CleanShot+2023-05-07+at+22.31.30%402x.png,title:null,width:1086,height:1094,mime_type:null,resize_width:null}},{type:paragraph,content:{text:Visitors to the event page will still see the city and approximate location of the event but they wont see the address or the precise location. For example, if youre hosting an event at your house in New York City, the event page will show that its in New York but not where your house is.,type:text}}},subtitle:You can set up your event to only share the location with approved guests.,title:Hiding Your Event Location,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-0pCSYxsbnardBfU,featured_position:12425,content_mirror:{type:doc,content:{type:paragraph,content:{text:Zooms webinar product allows you to host large events with over 10k participants, depending on your Zoom plan. Zoom webinars also allow you to separate the participants into panelists and audience.,type:text}},{type:paragraph,content:{text:Panelists have the ability to video chat, audio chat, share screen and more while the audience usually just participates via chatting, submitting polls, and asking questions.,type:text}},{type:heading,attrs:{level:2},content:{text:Luma + Zoom Webinars,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Zoom webinars allow you to set up a registration page. Luma ,type:text},{text:replaces,type:text,marks:{type:italic},{type:bold}},{text: that registration page. Guests will register for the event on the Luma webpage.,type:text}},{type:paragraph,content:{text:On the Create page, Luma can automatically create a webinar for you.,type:text}},{type:paragraph,content:{text:If you do not see the ability to choose between Meeting / Webinar, that means either you have not linked your Zoom account or that you have the ability to create webinars. Try attaching your Zoom or logging in with Zoom to fix this issue.,type:text}}},subtitle:Luma can automatically create Zoom Meetings or Webinars.,title:Luma with Zoom Webinars,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-boYlyHVLanvwf9F,featured_position:22,content_mirror:{type:doc,content:{type:paragraph,content:{text:When you host an event, you’ll want to get an understanding of where your guests are coming from. Luma helps you track that information from page visit to registration to actually showing up for the event. ,type:text}},{type:heading,attrs:{level:1},content:{text:Before the Event,type:text}},{type:heading,attrs:{level:2},content:{text:Page Views,type:text}},{type:paragraph,content:{text:You can track where your guests are coming from on the Insights tab.,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Page Views,type:text,marks:{type:bold}},{text: — We show the number of pages views that you are getting over the Past Month / Week / Day.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Live Traffic,type:text,marks:{type:bold}},{text: — You can see where people are visiting your website from ,type:text},{text:right now,type:text,marks:{type:italic}},{text:.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Top Referrers,type:text,marks:{type:bold}},{text: — We automatically track links to ,type:text},{text:lu.ma,type:text,marks:{type:link,attrs:{href:http://lu.ma}}},{text: — if your guests are coming from a social network or marketing website, youll see that here.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Top Cities,type:text,marks:{type:bold}},{text: — We look up guests based on their IP. You can see where is driving the most traffic.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Top Sources,type:text,marks:{type:bold}},{text: — Here you can define custom tracking links with a ,type:text},{text:utm_source,type:text,marks:{type:code}},{text:.,type:text},{type:hard_break},{type:hard_break},{text:To create a custom tracking link, you can add ,type:text},{text:?utm_sourcexx,type:text,marks:{type:code}},{text: where ,type:text},{text:xx,type:text,marks:{type:code}},{text: is the name you want to give that custom link. ,type:text},{type:hard_break},{type:hard_break},{text:So ,type:text},{text:lu.ma/aloha,type:text,marks:{type:link,attrs:{href:http://lu.ma/aloha}}},{text: would become ,type:text},{text:lu.ma/aloha?utm_sourceemailcampaign,type:text,marks:{type:link,attrs:{href:http://lu.ma/aloha?utm_sourceemailcampaign}}},{text:.,type:text}}}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/k4/5916defe-664c-48ba-852a-db29919d2837,title:null,width:1660,height:1560,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Guest Referrals,type:text}},{type:paragraph,content:{text:We keep track of guest referrals to make it easy for you to see who invited who to your event. ,type:text}},{type:paragraph,content:{text:When someone registers for an event, we update the URL in their browser to be a special share link for them. (You can see that a link is a special share link because it has a ,type:text},{text:tk,type:text,marks:{type:code}},{text: parameter near the end.),type:text}},{type:paragraph,content:{text:On the Insights tab, you can find which guests have referred their friends. You can also see this information by clicking on any guest.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/65/d26e71d2-2878-4e0b-8680-1957e7b5e94f,title:null,width:1222,height:338,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:1},content:{text:After the Event,type:text}},{type:heading,attrs:{level:2},content:{text:In Person Events,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If you are using ,type:text},{text:check in,type:text,marks:{type:link,attrs:{href:https://help.lu.ma/p/helpart-CBQRlYKtvQZciSd/check-in-guests-for-in-person-events}}},{text:, we will mark guests as checked in. You can filter to see guests that were checked in on the Guests tab.,type:text}},{type:heading,attrs:{level:2},content:{text:Online Events,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If you are hosting an online event, we track a couple things:,type:text}},{type:ordered_list,attrs:{start:1},content:{type:list_item,content:{type:paragraph,content:{text:If people clicked on the Luma \Join\ link. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:If you have connected Zoom, we track when people join and leave the Zoom.,type:text}}}},{type:paragraph,content:{text:If you are more curious about how Zoom tracking works, you can ,type:text},{text:see our article about Zoom attendance,type:text,marks:{type:link,attrs:{href:https://help.lu.ma/p/helpart-hFD0GfpMv2ZgQGJ/how-does-zoom-attendance-work-}}},{text:.,type:text}},{type:paragraph}},subtitle:Understand how people are finding your event and registering.,title:Event Insights,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-vBnFRk0Q1NK6mN9,featured_position:98,content_mirror:{type:doc,content:{type:paragraph,content:{text:Luma has a variety of crypto features that you can use to super-power your crypto events.,type:text}},{type:video_loom,attrs:{title:Crypto Features in Luma,width:1274,height:955,loom_id:e53f685eda8b481a9472f75f2b901092,description:In this video, I will walk you through some of the crypto features in Luma. I will show you how to collect wallet addresses during registration, make them optional or required, and verify them. I will also demonstrate how to add token gating to your events using different contract addresses. Please note that we do not accept crypto payment at this time, but we are open to feedback and suggestions for future enhancements.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/e53f685eda8b481a9472f75f2b901092-00001.gif,thumbnail_width:1274,duration_seconds:146.73333333333332,thumbnail_height:955}},{type:heading,attrs:{level:2},content:{text:Token Gate Events,type:text}},{type:paragraph,content:{text:You can require token gating for Luma events — guests will have to link their wallet and have the appropriate token in their wallet in order to register for the event. ,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:This supports ERC-20 and ERC-721 tokens on Ethereum.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You can set up token gating along with a ticket price or approval required.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You can set up one ticket type with token gating and others without token gating. This is useful if you want to offer a special entry / price to token holders.,type:text}}}},{type:paragraph,content:{text:You can set up token gating on the Manage Event \u003e Registration tab.,type:text}},{type:paragraph,content:{text:Heres what an event with token gating looks like as guests register:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/1m/433479e2-d169-4741-9167-03480ade3fa6,title:null,width:1278,height:646,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:We prevent the same wallet or the same token from registering multiple times. There can be at most one registration per wallet / NFT. So if one wallet owns multiple NFTs, it can only register once and we will pick the first matching NFT that we see.,type:text}},{type:heading,attrs:{level:2},content:{text:Collect Ethereum + Solana Addresses,type:text}},{type:paragraph,content:{text:You can collect Ethereum + Solana addresses as guests register. Guests will link their wallet and sign a message to confirm they own their address.,type:text}},{type:paragraph,content:{text:Guests can confirm their Ethereum address with Metamask or Coinbase and their Solana address with Glow or Phantom. ,type:text}}},subtitle:Token gate your events, collect Ethereum + Solana addresses, and more.,title:Crypto Features in Luma,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-Zn5XmZCzcTConAH,featured_position:995,content_mirror:{type:doc,content:{type:paragraph,content:{text:Lumas mission is to help you host delightful events. We got our start in March 2020 during COVID to help people run online events. As many of these online events were recurring, we built the multi-session feature to make it fast and secure to batch create Zooms for them.,type:text}},{type:paragraph,content:{text:In the years since, weve built more features for in-person events and paid ticketing, and in-person events have become the majority on Luma.,type:text}},{type:paragraph,content:{text:As we build out these features, multi-session events have lagged behind. They dont support ticket types, restricting registration to one session, and many other useful features. ,type:text}},{type:paragraph,content:{text:We recognize that the multi-session feature is already complex as it is. Supporting all the new features would make it exceptionally difficult for both hosts and guests to understand. As such, we have decided to deprecate multi-session events. ,type:text},{text:Starting on January 1, 2024, you wont be able to create new multi-session events on Luma.,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Instead, well be moving this capability to the calendar level. You can create and list multiple events on a calendar, each with its own information and access control, and as we continue to build out the calendar product, we hope it will offer a simpler, more delightful experience for frequent hosts and event-goers.,type:text}},{type:heading,attrs:{level:2},content:{text:Luma Calendar,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Luma Calendar allows you to work with your team, create many events, and share all of your upcoming events with your community. It lets you apply tags to events, set different location for each event and get a convenient map view, and more.,type:text}},{type:paragraph,content:{text:We think Luma Calendar is a natural successor to multi-session events especially when we are shifting from online to offline, and we encourage you to set up a calendar and try it out.,type:text}},{type:paragraph,content:{text:Calendar Overview,type:text,marks:{type:link,attrs:{href:https://help.lu.ma/p/helpart-hJI2JawEcFaH6he/luma-calendar-overview}}}},{type:heading,attrs:{level:2},content:{text:FAQ,type:text}},{type:paragraph,content:{text:What will happen to my existing series?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If you already have an existing series on Luma, we will continue to support it. You can continue to add new sessions to that series until Jan 1st, 2024.,type:text}},{type:paragraph,content:{text:Can I batch add events to a Luma Calendar?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Were working on the ability to do so and should have support for it shortly.,type:text}},{type:paragraph,content:{text:Can guests bulk register for events on a Luma Calendar?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Currently, guests have a few options to quickly register or subscribe to events on a Luma Calendar:,type:text}},{type:ordered_list,attrs:{start:1},content:{type:list_item,content:{type:paragraph,content:{text:Guests can quickly click through events and register for them one by one. We make the UX for this very easy.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Guests can subscribe to the events in their Google or Outlook Calendar by subscribing the Web Calendar.,type:text}}}},{type:paragraph,content:{text:And as a host, youre able to easily add guests from past events whenever you create a new event. We will continue to streamline the registration experience for guests.,type:text}}},subtitle:Support for multi-session events is ending January 2024,title:Multi-Session Events,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-EHl0DhjzubWigMc,featured_position:9998,content_mirror:{type:doc,content:{type:paragraph,content:{text:When a guest registers for your Luma event, we create an account on the backend for them.,type:text}},{type:paragraph,content:{text:Their Luma account will be shared across all of the events they register for. So if they update their name, avatar, or social links, that will be reflected on their Luma Profile. ,type:text}},{type:paragraph,content:{text:You arent able to update a guests name or email because that is their profile information and you arent able to edit someone elses profile.,type:text}},{type:paragraph,content:{text:Updating a Guests Name,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We recommend that you direct them to ,type:text},{text:lu.ma/settings,type:text,marks:{type:link,attrs:{href:http://lu.ma/settings}}},{text: or the ,type:text},{text:Luma iOS app,type:text,marks:{type:link,attrs:{href:http://lu.ma/ios}}},{text: where they can sign in, update their name, and update any other profile information.,type:text}},{type:paragraph,content:{text:Updating a Guests Email,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If someone registered with the wrong email, you arent able to simply correct the email on the guests table. But if the guest doesnt have any access to their email or made a typo, we have a workaround.,type:text}},{type:paragraph,content:{text:You can add another guest to the event with the correct email and then update the guest with the incorrect email to Not Going. ,type:text}},{type:paragraph,content:{text:You can add a guest to an event by:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Opening the Manage Event page,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Clicking \Invite Guests\,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Entering in emails ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Hitting \Preview\,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Toggling \Add guests directly to event\,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Submitting 👍,type:text}}}},{type:paragraph},{type:video_loom,attrs:{title:Guests with Wrong Emails or Names,width:1568,height:1176,loom_id:7041857c35774d50bbb5d118cc3ae7d4,description:In this video, I explain how to handle issues with guest registrations in Luma. I show you how to identify and correct incorrect email addresses and names, as well as how to update guest profile information. I also demonstrate how to invite guests directly and mark them as \going\ without requiring them to accept an invitation or purchase a ticket. Watch this video to learn how to efficiently manage guest registrations in Luma.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/7041857c35774d50bbb5d118cc3ae7d4-00001.gif,thumbnail_width:1568,duration_seconds:138.53333333333333,thumbnail_height:1176}},{type:paragraph}},subtitle:You can add a guest or direct them to the settings,title:Updating a Guests Email or Name,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-ThGR1AZuNb8vL2F,featured_position:999995,content_mirror:{type:doc,content:{type:paragraph,content:{text:We recommend sharing your event guest list on your event page. Its a great way to build social proof and give attendees an idea of who is going to be at the event. ,type:text}},{type:paragraph,content:{text:But if youd like to have a more private list, you can hide the guest list by going to Manage Event → Guests tab and then toggling \Guest List\.,type:text}},{type:video_loom,attrs:{title:Sharing and Managing Event Guest Lists,width:1242,height:931,loom_id:029e2178da164ecc85d573fa91bd3382,description:Hi, in this Loom, I explain how to share and manage guest lists for events using Luma. I show you how to display the guest list on the event page, require registration to view the list, and hide the guest list for privacy. I also demonstrate how to update default settings for future events. No action is requested from you, but this information will help you understand how to effectively use Luma for event management.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/029e2178da164ecc85d573fa91bd3382-00001.gif,thumbnail_width:1242,duration_seconds:106.03333333333333,thumbnail_height:931}},{type:paragraph}},subtitle:Show or hide your event guest list on the event page,title:Event Guest List,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-ryUJZ5WQ7DFVWl8,featured_position:9999995,content_mirror:{type:doc,content:{type:paragraph,content:{text:We have ,type:text},{text:explore pages,type:text,marks:{type:link,attrs:{href:http://lu.ma/explore}}},{text: where we can feature your event. This helps drive more traffic to your event and can greatly increase the number of registrations and ticket sales for your event. Weve talked to hosts who have increased registrations and ticket sales over 5x after getting featured on Luma.,type:text}},{type:paragraph,content:{text:If you want your event to be featured, you can submit your event on any of the pages linked to from our ,type:text},{text:explore page,type:text,marks:{type:link,attrs:{href:http://lu.ma/explore}}},{text:. For example, if you want to submit an event to the San Francisco city page, you can use the \Submit Event\ button at the top of the page. ,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ja/33a9bf2f-0cb3-4ea7-89d5-231768f0c639,title:null,width:2586,height:2108,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Event Selection,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We arent able to feature all events that are submitted to the explore pages. Here are some guidelines that the Luma curation team uses when choosing which events to feature:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:The event should be in person and in the region of the explore page. That means for the New York explore page we wont accept events that are online or far away from New York City.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should have content that appeals to our audience. If the event is too niche or in a foreign language for the city, that will limit the events appeal. We often accept events related to tech, wellness, nightlife, and more.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should have enough information so that someone not familiar with the host or the event can understand what the event is about and decide to go. This means the hosts should have profiles and the event should have a clear description.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should look good. Please make sure that your event cover photo is a 1:1 image and looks good on the event page. We do not want to accept events where the cover image is cutoff.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:We have a preference for events that are either open to anyone or require payment to join. If your event requires approval, consider converting to a paid ticket so that people can pay to join without waiting for approval.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should already have some traction. We do not regularly accept events that have fewer than 5 guests already registered. You should market to your own community before submitting to the Luma Explore page. We are happy to boost your reach, but we are not going to do all of your marketing for you.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should not link out to another ticketing provider. Its a bad experience for guests to have to register twice for an event — so we require all events to handle all of their ticketing on Luma.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Weekly Newsletter,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We send a weekly newsletter for each city page on Sunday at 6pm. That email will feature around 20 of the upcoming events in that city. ,type:text}},{type:paragraph,content:{text:If your event is approved and showing up on the explore page, it will be eligible for our weekly newsletter.,type:text}},{type:heading,attrs:{level:2},content:{text:Opting Out of Luma Explore,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If your event is included in the Luma Explore but you do not want it to be, you can:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Update the visibility of your event so that it is not public.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Reach out to us at ,type:text},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}},{text: with a link to your event a request to remove it.,type:text}}}},{type:paragraph}},subtitle:We feature great events to boost their reach.,title:Featuring Your Event on Luma,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-bGu6NgR7NLDUl8Y,featured_position:9999998,content_mirror:{type:doc,content:{type:paragraph,content:{text:We want to make sure that your guests stay up-to-date as you change information on your event. ,type:text}},{type:paragraph,content:{text:When you change any of the following information, we will send guests an update with a new calendar invite:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Event Name,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Event Start Time / Duration,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Event Location,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Note if its a virtual event and you change the virtual link, we will not send an update email because we will automatically route guests to the new virtual link. ,type:text}}}}}},{type:paragraph,content:{text:In the screenshot below, you can see a footer \Guests will receive an email update.\ which we will show when youve changed information that requires an update.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/lq/30927624-56bc-4319-81f0-42fbdc8db722,title:null,width:2806,height:2202,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:If a guest has the iOS app, well also push them a notification with the new event information. ,type:text}},{type:paragraph,content:{text:These updates will go out to guests that are \Going\ to your event — if they are in another status such as \Invited\ or \Not Going\ they will not receive these updates. ,type:text}}},subtitle:Keep your guests informed with changes to your event,title:Updating Event Information,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-7tcndq6hobiF4DK,featured_position:9999999,content_mirror:{type:doc,content:{type:paragraph,content:{text:If you are hosting a hybrid an event with both a physical and online location, you can set that up on Luma. ,type:text}},{type:paragraph,content:{text:You have a few options depending on how you want to message the event. ,type:text}},{type:paragraph,content:{text:In all cases, we recommend putting the physical address of the event as the location of the event since that will control how it appears on the map, the directions guests will get, and the timezone of the event. ,type:text}},{type:paragraph,content:{text:Option 1 — Create Different Ticket Types for Online + In Person,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can create separate ticket types on the Manage Event \u003e Registration tab. You can create one ticket for online and another ticket for in person. ,type:text}},{type:paragraph,content:{text:This will let you set different prices and different capacities for each ticket type. ,type:text}},{type:paragraph,content:{text:Then we recommend including the Online link in the Registration and Reminder emails. ,type:text}},{type:paragraph,content:{text:Option 2 — One Ticket Type for Everyone,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If you have a free event and dont need to know how many people will come in person vs online, you can just have one ticket type.,type:text}},{type:paragraph,content:{text:As in Option 1, you can still include the online join link in emails so that everyone has access to it. ,type:text}}},subtitle:Host events with both a physical and online location,title:Hybrid Events,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-ZjJ0rmbbLdp4tH1,featured_position:99999998,content_mirror:{type:doc,content:{type:video_loom,attrs:{title:How to Cancel an Event on Luma,width:1920,height:1440,loom_id:ffe181d9105f48ca888481437fe197cf,description:In this video, I will show you how to cancel an event on Luma. Whether you need to cancel due to unforeseen circumstances, refund attendees, or simply clean up your account, Ill guide you through the process step by step. Ill also explain the implications of canceling an event and provide important information about refunds. Watch this video to learn how to effectively manage your events on Luma.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/ffe181d9105f48ca888481437fe197cf-00001.gif,thumbnail_width:1920,duration_seconds:169.867,thumbnail_height:1440}},{type:paragraph,content:{text:You can cancel an event on Luma to delete the event page, refund guests, and automatically notify any guests. ,type:text}},{type:paragraph,content:{text:When you cancel an event:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:If anyone has paid for the event, youll have an option to refund all guests. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You can customize the email that will be sent to guests. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You will ,type:text},{text:not,type:text,marks:{type:bold}},{text: be able to access the public or manage event page anymore for that event. It will be deleted. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You will receive an email with the guest list for the event in case you want to use that in the future. ,type:text}}}},{type:paragraph}},subtitle:You can cancel an event to delete the event and refund guests,title:Canceling an Event,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-HUtLW0vKUQ2BU33,featured_position:999999998,content_mirror:{type:doc,content:{type:video_vimeo,attrs:{title:Getting Receipts for Your Tickets | Luma Support,width:426,height:240,vimeo_id:956591614,description:,thumbnail_url:https://i.vimeocdn.com/video/1868289207-55b2facb8ed546fc3f0b7ce40e338abe392040ef652d0c8ac4d1781dd15938e1-d_295x166,thumbnail_width:295,duration_seconds:55,thumbnail_height:166}},{type:paragraph,content:{type:hard_break},{text:Need proof for reimbursement? Or bookkeeping of your own? Learn how to generate receipts for your paid Luma tickets.,type:text}},{type:paragraph,content:{text:First, click on your ,type:text},{text:Profile avatar,type:text,marks:{type:bold}},{text: on the top right of the page, ,type:text},{text:Settings,type:text,marks:{type:bold}},{text:, ,type:text},{text:Payment, Payment History.,type:text,marks:{type:bold}},{text: This is where all records of your payments within Luma are kept.,type:text}},{type:paragraph,content:{text:Click on the three dots to the right of the tickets you want receipts for, and select ,type:text},{text:Generate Receipt,type:text,marks:{type:bold}},{text:.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/7y/9dc2d06e-09b1-4018-b3fd-ecac6149470e,title:null,width:2088,height:2012,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:You will be asked if you want to add further information to your receipt, such as ,type:text},{text:Billing Address,type:text,marks:{type:bold}},{text:, ,type:text},{text:Tax Information,type:text,marks:{type:bold}},{text:, or ,type:text},{text:Additional Notes,type:text,marks:{type:bold}},{text:. These are all optional.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/qp/38472376-4867-47b8-874d-2c1958ac610d,title:null,width:1025,height:1346,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:After you’re done, click on ,type:text},{text:Generate,type:text,marks:{type:bold}},{text: to see the receipt. Your receipt would look like this:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/5z/8a3fd37b-f13a-4003-a61a-1290e4678468,title:null,width:2208,height:2017,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:Now, you can use your browsers print settings, such as Command + P on Mac, or Control + P on Windows, to print out the receipt or save it as a PDF.,type:text}}},subtitle:Learn how to generate receipts or invoices for your paid Luma tickets.,title:Getting Receipts for Your Tickets,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-C2VcIg66Qdh2PcJ,featured_position:9999999995,content_mirror:{type:doc,content:{type:paragraph,content:{text:Your Luma event’s visibility can either be Public or Private. In particular:,type:text}},{type:paragraph,content:{text:Public: Public events are shown on your calendar and eligible to be featured on other calendars, such as our Discover calendars (,type:text},{text:lu.ma/discover,type:text,marks:{type:link,attrs:{href:http://lu.ma/discover}}},{text:). Public events can also be indexed by search engines like Google and Bing.,type:text}},{type:paragraph,content:{text:Private: A private event will be unlisted and won’t be shown in any Luma calendar, including your own. Only people with the link can register. Search engines will be asked not to index private events.,type:text}},{type:paragraph,content:{text:You can set the visibility of your event when you create it. You can also change the visibility of the event from the Manage Event \u003e Overview tab.,type:text}},{type:paragraph,content:{text:If you scroll to the bottom of that tab, youll see something that looks like this:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ae/499d2e35-f1e4-47b1-8815-226029443ac0,title:null,width:1695,height:680,image_id:local-upload-blob:https://lu.ma/fe12e21e-18e2-471a-9fed-9b4520e7d219,mime_type:null,uploaded_at:2024-10-01T14:30:07.357-04:00,is_uploading:false,resize_width:null}},{type:paragraph,content:{text:To set a default visibility for new events in your calendar:,type:text}},{type:paragraph,content:{text:Head over to ,type:text},{text:lu.ma/home/calendars,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text: \u003e your calendar \u003e Settings \u003e Options \u003e Event Visibility. From here, you can choose to set all future events to be Public or Private, along with other settings.,type:text}},{type:paragraph,content:{text:Note: Changes to event defaults won’t affect existing events in the calendar.,type:text}},{type:paragraph},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/0l/397b3f8b-42d8-48c9-abb0-8e1e007387e4,title:null,width:1942,height:1223,image_id:local-upload-blob:https://lu.ma/585f889c-241a-4d8b-a3ef-1a26695ae83a,mime_type:null,uploaded_at:2024-08-20T16:43:00.098+07:00,is_uploading:false,resize_width:null}},{type:paragraph}},subtitle:Learn more about your event’s Visibility settings and how you can set it for your event.,title:Setting your Event Visibility,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}},{api_id:helpart-sGMTohP1jfhkUVf,featured_position:9999999999,content_mirror:{type:doc,content:{type:paragraph,content:{text:Blasts are a great way to share more information about your event, such as announcing a special guest, an event update, or a logistical change.,type:text}},{type:paragraph,content:{text:You can send a blast from your event \u003e Manage Event \u003e Blasts tab.,type:text}},{type:paragraph,content:{text:Blasts will be sent via email, SMS, and push notifications. Guests will receive an SMS if they have linked their phone number or a push notification if they have the Luma app. Blast will also be displayed on the event page for logged-in guests.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/2m/9291ae5d-5d5e-405d-8a2e-e7e18712555f,title:null,width:1782,height:1154,image_id:local-upload-blob:https://lu.ma/78d626f5-cf66-4691-8630-10b9f3fbe643,mime_type:null,uploaded_at:2024-10-05T13:50:04.052+07:00,is_uploading:false,resize_width:null}},{type:paragraph,content:{text:By default, Blasts will be sent to ‘Going’ guests. If you want more control over the Blast, you can click on Advanced.,type:text}},{type:paragraph,content:{text:From here, you can control the recipients of the Blasts, including different possible guest statuses or specific ticket types. You can add a subject line and longer text to your Blasts, with our ,type:text},{text:Rich Text Editor,type:text,marks:{type:link,attrs:{href:https://help.lu.ma/p/helpart-HpJnnNVkgIHZBXj/rich-text-on-luma}}},{text:. And you can schedule when the Blast should be sent.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/7q/388142cd-32e5-44b5-89a7-c47db3128f20,title:null,width:1401,height:1357,image_id:local-upload-blob:https://lu.ma/18b4c7d8-c0cb-4615-b156-28d1cf38b902,mime_type:null,uploaded_at:2024-10-05T13:50:49.752+07:00,is_uploading:false,resize_width:null}},{type:paragraph}},subtitle:Learn how to send or schedule Blasts to communicate to guest more about your event.,title:Sending or Scheduling Event Blasts,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange}}},{color:blue,name:Calendar,pages:{api_id:helpart-hJI2JawEcFaH6he,featured_position:0,content_mirror:{type:doc,content:{type:paragraph,content:{text:With Luma Calendar, you can easily host events with your team, share events with your community, curate events, sell tickets, and more. ,type:text}},{type:paragraph,content:{text:Every event on Luma is part of a Calendar. You can see all of the Calendars that you are managing on your ,type:text},{text:Calendars Home,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text:.,type:text}},{type:heading,attrs:{level:2},content:{text:Work with Your Team,type:text}},{type:paragraph,content:{text:When you add admins to your Calendar, they will be able to manage all events that are managed by the Calendar.,type:text}},{type:paragraph,content:{text:You can easily add your teammates to give them access to all of your events without going to each event individually and adding them as a co-host.,type:text}},{type:heading,attrs:{level:2},content:{text:Share Your Calendar Page,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/72/ac49dbcf-6175-49bc-8adc-102e00ae1399,title:null,width:2242,height:2112,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:Your Calendar page is a customizable, beautiful website that showcases all of your upcoming events. Visitors can filter events by tags, explore events on a map, and subscribe to keep up with updates. ,type:text}},{type:heading,attrs:{level:2},content:{text:Send Newsletters,type:text}},{type:paragraph,content:{text:When guests subscribe to your Calendar, youll be able to send them newsletters.,type:text}},{type:paragraph,content:{text:With your Luma newsletter, its easy to include your upcoming events and to filter your audience by tags.,type:text}},{type:heading,attrs:{level:2},content:{text:Highlight Community Events,type:text}},{type:paragraph,content:{text:You can add events from other Calendars and even from other websites. You wont be able to manage these events, but they will be highlighted on your Calendar.,type:text}},{type:paragraph,content:{text:This is a perfect way to highlight events that are created by your community. ,type:text}},{type:paragraph}},subtitle:Luma Calendar lets you easily share and manage your events. Every event on Luma is part of a calendar.,title:Luma Calendar Overview,tags:{api_id:tag-nFfEDjagwONzJL0,name:Calendar,color:blue}},{api_id:helpart-u9pkpOQLUKfvfke,featured_position:99995,content_mirror:{type:doc,content:{type:paragraph,content:{text:Youve created an event, great! Now you want to invite your friends, customers, or leads to join you at the event. ,type:text}},{type:paragraph,content:{text:In Luma, weve built a powerful invite system so that you can send email, SMS and push notification invitations to your guests. And they will be able to easily accept or decline those invites. ,type:text}},{type:video_loom,attrs:{title:How to Invite and Add People to Your Event,width:1664,height:1248,loom_id:40d05f0513d048aba2cd7f90c9a6c993,description:In this video, I will show you how to invite and add people to your event. We will go through the process of inviting guests using the \Invite Guests\ button on the event page or in the iOS app. I will demonstrate how to search for suggestions, add emails, and import a CSV file. Its important to only upload emails from people who have consented to receive invites from you. I will also explain how to tag people on the calendar level and filter based on those tags. No action is requested from the viewers.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/40d05f0513d048aba2cd7f90c9a6c993-00001.gif,thumbnail_width:1664,duration_seconds:238.26666666666665,thumbnail_height:1248}},{type:paragraph,content:{text:You can invite people from the website or the iOS app. ,type:text}},{type:paragraph,content:{text:Guests will always receive an email and if they have linked their phone number, they will also receive an SMS message. ,type:text}},{type:paragraph,content:{text:Require Approval,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Note that if your event or ticket has Require Approval on, inviting guests will bypass this setting. If someone registers from an invite, they will be automatically approved. ,type:text}},{type:heading,attrs:{level:2},content:{text:Adding Guests,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can also add guests directly to your event. When you add a guest, they will be marked as Going and will not need to accept the invite. ,type:text}},{type:paragraph,content:{text:Additionally, when you add a guest, we send them a calendar invite that should automatically add the event to their calendar. ,type:text}},{type:paragraph,content:{text:This is a great way to add VIPs or people who have already opted into joining your event.,type:text}}},subtitle:Learn how to easily send invites and the difference between adding and inviting guests.,title:Inviting and Adding Guests to Your Event,tags:{api_id:tag-nFfEDjagwONzJL0,name:Calendar,color:blue}},{api_id:helpart-ncDOWR4XTjZSmYP,featured_position:99999995,content_mirror:{type:doc,content:{type:paragraph,content:{text:Hi, here is a video which shows an overview of how you can manage events with calendars and how you can transfer an event between calendars.,type:text}},{type:video_loom,attrs:{title:Calendars on Luma: Understanding Event Creation and Management,width:1920,height:1440,loom_id:a83e6ec80b5a4344bfb44b61008f7940,description:In this Loom, I explain how calendars work on Luma, focusing on event creation and management. I clarify the different ways calendars can be used and how events are associated with specific calendars. I also demonstrate how to create an event under a personal calendar and how to move an event between calendars. Additionally, I highlight the importance of public and team calendars and their impact on Luma Plus features. Watch this Loom to gain a better understanding of calendar functionality on Luma.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/a83e6ec80b5a4344bfb44b61008f7940-00001.gif,thumbnail_width:1920,duration_seconds:285.533,thumbnail_height:1440}},{type:heading,attrs:{level:2},content:{text:How Calendars and Events Work,type:text}},{type:paragraph,content:{text:Every event is managed by a primary calendar. By default this is the Personal Calendar of the person who created the event.,type:text}},{type:paragraph,content:{text:The primary calendar of the event determines who has access to the event along with how the event receives Luma Plus benefits. ,type:text}},{type:heading,attrs:{level:2},content:{text:Transferring an Event Between Calendars,type:text}},{type:paragraph,content:{text:You can transfer the primary calendar of an event by going to the Manage Event \u003e More tab and transferring the event there. You cannot transfer to another personal calendar, only to a team calendar. ,type:text}},{type:paragraph}},subtitle:Manage events with your calendar and transfer an event to a different calendar.,title:Understanding Calendar Permissions,tags:{api_id:tag-nFfEDjagwONzJL0,name:Calendar,color:blue}}},{color:green,name:Making Money,pages:{api_id:helpart-Ae6GwCVdJKEOXiV,featured_position:1243,content_mirror:{type:doc,content:{type:heading,attrs:{level:2},content:{text:Set Up Ticket Prices,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Once youve linked your Stripe account, you can set up ticket prices for your event on the Registration tab.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/mh/452c2eb4-3c0c-4a0d-b422-c0c7aa1e4741,title:null,width:1674,height:728,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Ticket Types,type:text}},{type:paragraph,content:{text:You can create multiple ticket types for your event and when guests check out, they will choose which ticket they want to purchase:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/p5/615c2856-13c7-4928-ae1a-e4b0b4f720d2,title:null,width:1996,height:1102,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Luma Fees,type:text}},{type:paragraph,content:{text:You can find more information at ,type:text},{text:lu.ma/pricing,type:text,marks:{type:link,attrs:{href:http://lu.ma/pricing}}},{text:.,type:text}},{type:heading,attrs:{level:2},content:{text:Differences Between Independent Events vs Series,type:text}},{type:paragraph,content:{text:If you create an independent event, youll have access to the following features:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:suggested price + minimum price,type:text}}},{type:list_item,content:{type:paragraph,content:{text:donation based pricing — suggest a price, but guests can choose to register for free,type:text}}},{type:list_item,content:{type:paragraph,content:{text:multiple ticket types with different prices + descriptions,type:text}}}},{type:paragraph,content:{text:On a Series, you can choose the price for the Full Series vs a single Session. You can also restrict guests to registering for the Full Series, only individual Sessions, or allow both types of registration. ,type:text}}},subtitle:Sell tickets to your event.,title:Creating a Paid Event,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-v7RBVSios7QMuDC,featured_position:1245,content_mirror:{type:doc,content:{type:paragraph,content:{text:Luma helps you get paid for your events. For that, we use ,type:text},{text:Stripe,type:text,marks:{type:link,attrs:{href:https://stripe.com/}}},{text: as our payment processor. All payment is securely handled by Stripe and once set up, you should see funds arriving at your Stripe account instantly.,type:text}},{type:heading,attrs:{level:2},content:{text:How to Link Stripe Account,type:text,marks:{type:bold}}},{type:paragraph,content:{text:It is easy and fast to link your Luma account to Stripe. To set up your Stripe account, go to the ,type:text},{text:Calendars Home,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text: and find the calendar you want to set up. Then go to Settings → Options. ,type:text}},{type:paragraph,content:{text:Youll be taken through the flow of setting up your Stripe Account or linking an existing account. ,type:text}}},subtitle:Set up your Stripe account and collecting money for your events,title:How to set up your Stripe Account,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-FIz2cjMdmvIlDfP,featured_position:1248,content_mirror:{type:doc,content:{type:paragraph,content:{text:Sometimes you need to give people free access to your paid events, because they paid elsewhere, you want to give them a free trial, or some other reasons. To do so, you can create a coupon in Luma.,type:text}},{type:heading,attrs:{level:2},content:{text:Create Coupons,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Go to the Registration tab of your Manage Event page, and click on ,type:text},{text:Create Coupon,type:text,marks:{type:bold}},{text:. Give it a name, and specify how many times it can be used for. Save it, and send the coupon to your guest.,type:text}},{type:paragraph,content:{text:Your coupon can be:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Free,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Percent Discount,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Amount Discount,type:text}}}},{type:paragraph,content:{text:Also, if your event has multiple ticket types, you can choose which ticket type the coupon should be restricted to.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ff/895f0526-91fe-47c1-b4d2-0813274e7319,title:null,width:1880,height:852,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Coupon Links,type:text}},{type:paragraph,content:{text:You can send your guests a link that will pre-apply a coupon of your choice. You can do that by clicking on the menu button at the right of the coupon and choosing \Copy Link\. ,type:text}},{type:heading,attrs:{level:2},content:{text:Redeem Coupons,type:text,marks:{type:bold}}},{type:paragraph,content:{text:When your guest goes to the event page, they can click on Use a Coupon to enter the coupon code. Then they will be able to register for your event for free, without needing to enter any payment information.,type:text}},{type:heading,attrs:{level:2},content:{text:Calendar Coupons,type:text}},{type:paragraph,content:{text:Every event on Luma is managed by a Luma Calendar. If youd like to create a coupon that can be applied for any event on the calendar, you can:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Go to ,type:text},{text:lu.ma/home/calendars,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text: ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Choose your calendar,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Navigate to Settings → Payment,type:text}}}},{type:paragraph,content:{text:This coupon will be eligible for any event on your calendar.,type:text}},{type:paragraph}},subtitle:Give people free or discounted access to paid events.,title:Create Coupons for Paid Events,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-17EQo8L41u0qkok,featured_position:95,content_mirror:{type:doc,content:{type:paragraph,content:{text:With Luma, you can sell tickets to your events. Every so often, youll need to issue a refund — if the guest cant make it, accidentally bought two tickets, or any other reason.,type:text}},{type:paragraph,content:{text:You can issue a full refund from the Manage Event page \u003e Guests tab.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/xa/193c91f9-db97-411d-b582-bea1e6a44905,title:null,width:2084,height:1736,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:From the Guests tab, you can click on a guest and hit the \Refund\ button.,type:text}},{type:paragraph,content:{text:If youd like to do a partial refund, you can open their transaction in Stripe and do a partial refund in Stripe.,type:text}},{type:heading,attrs:{level:2},content:{text:Refund Fees,type:text}},{type:paragraph,content:{text:We dont charge any additional fee to refund a guest, but you will need to cover the original credit card transaction fee and the Luma platform fee. ,type:text}},{type:paragraph,content:{text:So if you have a $50 ticket with $1.75 in credit card fees and $2.50 in Luma platform fees, youll contribute $4.25 if you are going to give the customer a full refund.,type:text}},{type:heading,attrs:{level:2},content:{text:Partial Refunds,type:text}},{type:paragraph,content:{text:If you want to issue a partial refund, you can do that from your Stripe Dashboard. To do this, youll want to find the guest, open the guest panel, and then hit \View transaction on Stripe\. That will take you to a page where you can view the charge and issue a partial refund. ,type:text}},{type:paragraph}},subtitle:You can refund a guests payment for an event.,title:Refunding a Guest,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-AkFNu0ZgDhNHwnU,featured_position:99,content_mirror:{type:doc,content:{type:paragraph,content:{text:If you are hosting an event where a guest may want to register for multiple tickets, you can turn on Group Registration from your event.,type:text}},{type:paragraph,content:{text:You can turn on Group Registration from the Manage Event \u003e Registration tab. You can see the button below in purple.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/u9/1ac27bb5-0598-42f1-8316-ab6a47fd597f,title:null,width:4180,height:2948,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:When a guest registers, theyll be able to select how many tickets theyd like to register for before checking out.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/xc/1ac5b185-ffab-442b-a531-14aad7346d49,title:null,width:4204,height:3528,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:You can limit the number of tickets of each type that youd like to sell as long as when the tickets are available for registration.,type:text}}},subtitle:Allow guests to register or purchase multiple tickets,title:Group Registration,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-INvLbMH7G5nn0eX,featured_position:9995,content_mirror:{type:doc,content:{type:paragraph,content:{text:We support adding a Tax / VAT to all events under your calendar. ,type:text}},{type:paragraph,content:{text:You can set up your Tax Configuration by:,type:text}},{type:ordered_list,attrs:{start:1},content:{type:list_item,content:{type:paragraph,content:{text:Find the calendar you manage on ,type:text},{text:lu.ma/home/calendars,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text: and click on the calendar,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Go to Settings → Payment,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Scroll down to the \Tax Configuration\ section,type:text}}}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/6a/5fd8b001-5a6f-4b08-b14b-96f06122a610,title:null,width:1598,height:996,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:You can set the tax name and the percentage. This will be applied to all events managed by the calendar. ,type:text}},{type:paragraph,content:{text:The tax amount is included in the price we show to guests. For example, if you set a tax of 20% with a ticket price of $10, guests will see a ticket price of $12. ,type:text}},{type:paragraph,content:{text:When a guest checks out, we show the breakdown of the ticket price, the tax amount, and the total price they will pay. ,type:text}},{type:paragraph,content:{text:Note: We do not pay the tax authorities on your behalf. You are responsible for collecting and paying the legally required taxes.,type:text,marks:{type:italic}}}},subtitle:You can set a tax rate for all events under your calendar,title:Taxes and VAT,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-0nXK7uHmN5dTYeB,featured_position:99999,content_mirror:{type:doc,content:{type:paragraph,content:{text:Once you set up your payment details, youll be ready to start accepting payments for your events. ,type:text}},{type:paragraph,content:{text:For all payments, we accept major credit and debit cards, Apple Pay, and Google Pay.,type:text}},{type:paragraph,content:{text:If you are based in a country with other payment methods, you can enable other payment methods on your calendar. ,type:text}},{type:paragraph,content:{text:To enable other payment methods:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Select a calendar from ,type:text},{text:lu.ma/home/calendars,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}}}},{type:list_item,content:{type:paragraph,content:{text:Navigate to Settings \u003e Payments,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Choose the Payment Methods youd like to enable,type:text}}}},{type:paragraph,content:{text:As of February 2024, we support:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:iDEAL,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Bancontact,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Konbini,type:text}}},{type:list_item,content:{type:paragraph,content:{text:PayNow,type:text}}}},{type:video_loom,attrs:{title:Accepting Payment Methods on Luma,width:1664,height:1248,loom_id:c4162d41c542429ab65a65563bca4c18,description:In this video, I explain how to accept different payment methods on Luma. By default, we allow you to accept all major credit and debit cards, Apple Pay on iOS devices and Safari, and Google Pay on Android and Chrome. Additionally, we support specific payment methods for other countries. To enable different payment methods for your calendar, simply go to the calendars tab, select a calendar, go to settings, and then payment. This setting will apply to all events. Watch the video to learn more and take action to optimize your payment options.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/c4162d41c542429ab65a65563bca4c18-00001.gif,thumbnail_width:1664,duration_seconds:65.23333333333333,thumbnail_height:1248}},{type:paragraph}},subtitle:Learn how to accept credit card, Apple Pay, Google Pay and other payment methods.,title:Payment Methods,tags:{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-ZjJ0rmbbLdp4tH1,featured_position:99999998,content_mirror:{type:doc,content:{type:video_loom,attrs:{title:How to Cancel an Event on Luma,width:1920,height:1440,loom_id:ffe181d9105f48ca888481437fe197cf,description:In this video, I will show you how to cancel an event on Luma. Whether you need to cancel due to unforeseen circumstances, refund attendees, or simply clean up your account, Ill guide you through the process step by step. Ill also explain the implications of canceling an event and provide important information about refunds. Watch this video to learn how to effectively manage your events on Luma.,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/ffe181d9105f48ca888481437fe197cf-00001.gif,thumbnail_width:1920,duration_seconds:169.867,thumbnail_height:1440}},{type:paragraph,content:{text:You can cancel an event on Luma to delete the event page, refund guests, and automatically notify any guests. ,type:text}},{type:paragraph,content:{text:When you cancel an event:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:If anyone has paid for the event, youll have an option to refund all guests. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You can customize the email that will be sent to guests. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You will ,type:text},{text:not,type:text,marks:{type:bold}},{text: be able to access the public or manage event page anymore for that event. It will be deleted. ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:You will receive an email with the guest list for the event in case you want to use that in the future. ,type:text}}}},{type:paragraph}},subtitle:You can cancel an event to delete the event and refund guests,title:Canceling an Event,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}},{api_id:helpart-HUtLW0vKUQ2BU33,featured_position:999999998,content_mirror:{type:doc,content:{type:video_vimeo,attrs:{title:Getting Receipts for Your Tickets | Luma Support,width:426,height:240,vimeo_id:956591614,description:,thumbnail_url:https://i.vimeocdn.com/video/1868289207-55b2facb8ed546fc3f0b7ce40e338abe392040ef652d0c8ac4d1781dd15938e1-d_295x166,thumbnail_width:295,duration_seconds:55,thumbnail_height:166}},{type:paragraph,content:{type:hard_break},{text:Need proof for reimbursement? Or bookkeeping of your own? Learn how to generate receipts for your paid Luma tickets.,type:text}},{type:paragraph,content:{text:First, click on your ,type:text},{text:Profile avatar,type:text,marks:{type:bold}},{text: on the top right of the page, ,type:text},{text:Settings,type:text,marks:{type:bold}},{text:, ,type:text},{text:Payment, Payment History.,type:text,marks:{type:bold}},{text: This is where all records of your payments within Luma are kept.,type:text}},{type:paragraph,content:{text:Click on the three dots to the right of the tickets you want receipts for, and select ,type:text},{text:Generate Receipt,type:text,marks:{type:bold}},{text:.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/7y/9dc2d06e-09b1-4018-b3fd-ecac6149470e,title:null,width:2088,height:2012,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:You will be asked if you want to add further information to your receipt, such as ,type:text},{text:Billing Address,type:text,marks:{type:bold}},{text:, ,type:text},{text:Tax Information,type:text,marks:{type:bold}},{text:, or ,type:text},{text:Additional Notes,type:text,marks:{type:bold}},{text:. These are all optional.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/qp/38472376-4867-47b8-874d-2c1958ac610d,title:null,width:1025,height:1346,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:After you’re done, click on ,type:text},{text:Generate,type:text,marks:{type:bold}},{text: to see the receipt. Your receipt would look like this:,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/5z/8a3fd37b-f13a-4003-a61a-1290e4678468,title:null,width:2208,height:2017,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:Now, you can use your browsers print settings, such as Command + P on Mac, or Control + P on Windows, to print out the receipt or save it as a PDF.,type:text}}},subtitle:Learn how to generate receipts or invoices for your paid Luma tickets.,title:Getting Receipts for Your Tickets,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-eZx3KYp9jWH5ZSK,name:Making Money,color:green}}},{color:purple,name:FAQ,pages:{api_id:helpart-hFD0GfpMv2ZgQGJ,featured_position:2475,content_mirror:{type:doc,content:{type:paragraph,content:{text:We pull attendance data from two different sources — Luma join links and from the Zoom API.,type:text}},{type:heading,attrs:{level:2},content:{text:Luma Join Links,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Every guest received a join link thats in the form ,type:text},{text:lu.ma/join/...,type:text,marks:{type:code}},{text:. When they click on that link, they will be redirected to the actual meeting (Zoom, Google Meet, etc).,type:text}},{type:paragraph,content:{text:We track when any guest clicks that link and we show you that information in the Guests tab. You can click on a guest to see if they have joined.,type:text}},{type:heading,attrs:{level:2},content:{text:Zoom API Data,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If you connect your Zoom account, we will pull data from Zoom to show you who attended the event in Zoom.,type:text}},{type:paragraph,content:{text:You can find this information on the Insights tab.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/j0/bf12f318-fea7-4707-b841-1d7ce5781466,title:null,width:1662,height:1106,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Differences Between Join Link and Zoom API,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Unfortunately, Zoom does not give us the email address of the people who join the event. Zoom gives us the name of participants and this usually doesnt match their name in the guest list.,type:text}},{type:paragraph,content:{text:So these numbers can be different for a couple reasons:,type:text}},{type:ordered_list,attrs:{start:{start:1}},content:{type:list_item,content:{type:paragraph,content:{text:If someone clicks the join link multiple times they will show up multiple times in Zoom,type:text}}},{type:list_item,content:{type:paragraph,content:{text:If someone clicks on the join link but cant get into Zoom they wont show up in the Zoom attendance,type:text}}},{type:list_item,content:{type:paragraph,content:{text:If someone joins directly via a Zoom link or ID we will not know they have joined on the guests table,type:text}}}},{type:paragraph}},subtitle:We track event attendance in two ways — based on people who click the join link and pulling data from Zoom.,title:How does Zoom attendance work?,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-LeeBMfnfHjSx8hL,featured_position:4545,content_mirror:{type:doc,content:{type:paragraph,content:{text:We use Stripe as our payment processor. This has advantages and some limitations.,type:text}},{type:paragraph,content:{text:If you have a Stripe account, you can link it to Luma and start accepting payments. Or we can help you create a new Stripe account.,type:text}},{type:paragraph,content:{text:If you are from ,type:text},{text:this list of countries,type:text,marks:{type:link,attrs:{href:https://stripe.com/global}}},{text:, you can create a Stripe account. But your customers can come from anywhere. For example, if you are in Mexico and create a Stripe account with your Mexican bank, you can accept payment from a customer in South America.,type:text}},{type:paragraph,content:{text:Once you have set up your payment details, you can accept payment via credit card, Apple Pay, and Google Pay.,type:text}},{type:heading,attrs:{level:2},content:{text:India,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Note that while Stripe says they support India, we are unable to support Stripe accounts in India due to ,type:text},{text:technical limitations,type:text,marks:{type:link,attrs:{href:https://support.stripe.com/questions/stripe-india-support-for-marketplaces}}},{text:. We hope to resolve this.,type:text}},{type:heading,attrs:{level:2},content:{text:Alternate Payment Methods,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We dont yet support payment methods other than Stripe. We dont support PayPal or RazorPay.,type:text}},{type:paragraph,content:{text:While wed like to support more payment processors, our focus is on making Luma a delightful place to bring your community together.,type:text}}},subtitle:We support receiving payments from all countries and can pay hosts in 40+ countries.,title:What countries can I accept payments from?,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-nHE56aByq4vMeSo,featured_position:5,content_mirror:{type:doc,content:{type:paragraph,content:{text:We want to support your events around the world, so we have translated Luma into other languages. ,type:text}},{type:paragraph,content:{text:You can see the list of languages that we ,type:text},{text:support here,type:text,marks:{type:link,attrs:{href:https://lu.ma/settings/preferences}}},{text:.,type:text}},{type:paragraph,content:{text:As of June 2024, we support:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Albanian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Catalan,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Chinese (Simplified),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Chinese (Traditional),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Croatian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Czech,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Danish,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Dutch,type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (Australia),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (Canada),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (India),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (New Zealand),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (Singapore),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (UK),type:text}}},{type:list_item,content:{type:paragraph,content:{text:English (US),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Finnish,type:text}}},{type:list_item,content:{type:paragraph,content:{text:French,type:text}}},{type:list_item,content:{type:paragraph,content:{text:German,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Greek,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Hindi,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Hungarian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Indonesian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Italian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Japanese,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Korean,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Lithuanian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Norwegian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Polish,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Portuguese (Portugal),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Portuguese (Brazil),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Romanian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Russian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Serbian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Spanish (Latin America),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Spanish (Spain),type:text}}},{type:list_item,content:{type:paragraph,content:{text:Swedish,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Thai,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Turkish,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Ukrainian,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Vietnamese,type:text}}}},{type:paragraph,content:{text:We are in the process of improving the translation for more of the site and for more languages. But if you notice anything wrong in the translations, please reach out to us. ,type:text}},{type:heading,attrs:{level:2},content:{text:Language For Guests,type:text}},{type:paragraph,content:{text:If we know the language for a person, we will show everything in their language — the website, emails, invites, reminders, etc. We will know the language for someone if theyve used Luma before.,type:text}},{type:paragraph,content:{text:If we dont know the language for someone, we will send them invites in the language that the host has configured. So if you are using Luma in Spanish and send invites to people who havent used Luma, those invites will be sent in Spanish. ,type:text}},{type:heading,attrs:{level:2},content:{text:Translations on Web,type:text}},{type:paragraph,content:{text:If your computer is set to a language, we will try to load the language if we have a translation for it. ,type:text}},{type:paragraph,content:{text:If you want to pick a custom language for your account, you can set your preference at your ,type:text},{text:Luma Account Preferences,type:text,marks:{type:link,attrs:{href:https://lu.ma/settings/preferences}}},{text:.,type:text}},{type:heading,attrs:{level:2},content:{text:Translations on iOS,type:text}},{type:paragraph,content:{text:Similar to web, we should show the language based on your phones settings. ,type:text}},{type:paragraph,content:{text:If you would like to override the language used for the Luma iOS app, you can open the iOS Settings app → Luma → Preferred Language and then choose a language.,type:text}}},subtitle:Use Luma in other languages on web and iOS.,title:Languages,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-NXju79HVgwBrlWP,featured_position:8997,content_mirror:{type:doc,content:{type:paragraph,content:{text:We dont sell or share host or guest data with any third party.,type:text}},{type:paragraph,content:{text:We will not sell your data or your guests data.,type:text}},{type:paragraph,content:{text:Emails to Guest,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Guests will only receive emails about your event, no marketing spam.,type:text}},{type:paragraph,content:{text:We only send helpful marketing emails to users who sign up for Luma and make their first event.,type:text}},{type:paragraph,content:{text:Delete Your Account,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If youd like to delete your account, you can do so here: ,type:text},{text:lu.ma/settings,type:text,marks:{type:link,attrs:{href:http://lu.ma/settings}}}}},subtitle:We dont sell or share your data. We store only whats needed for the Luma application and our internal analytics.,title:What do we do with the data we collect?,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-DEoeClW9qOdiRuj,featured_position:99999999,content_mirror:{type:doc,content:{type:paragraph,content:{text:If you want to integrate Luma with another product, you can use our API (,type:text},{text:docs.lu.ma,type:text,marks:{type:link,attrs:{href:http://docs.lu.ma}}},{text:) or ,type:text},{text:Zapier,type:text,marks:{type:link,attrs:{href:https://zapier.com/apps/luma/integrations}}},{text: to send data from Luma to another place. Youll need ,type:text},{text:Luma Plus,type:text,marks:{type:link,attrs:{href:http://lu.ma/pricing}}},{text: to use either the API or Zapier.,type:text}},{type:paragraph,content:{text:We also have an Enterprise plan that supports integrations with HubSpot and Salesforce. The Enterprise plan has a considerably higher price than Luma Plus, but if youre interested, you can reach out to us ,type:text},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}},{text:.,type:text}}},subtitle:Integrate using our API or Zapier,title:Integrations,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-AxqMaWNnKrpjuHv,featured_position:999999995,content_mirror:{type:doc,content:{type:heading,attrs:{level:2},content:{text:GDPR,type:text}},{type:paragraph,content:{text:Luma is GDPR compliant. We take both data privacy and security seriously. ,type:text}},{type:paragraph,content:{text:We have documentation on our site supporting our security, data, and privacy practices:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Data Processing Addendum — ,type:text},{text:lu.ma/dpa,type:text,marks:{type:link,attrs:{href:http://lu.ma/dpa}}}}},{type:list_item,content:{type:paragraph,content:{text:Privacy Policy — ,type:text},{text:lu.ma/privacy,type:text,marks:{type:link,attrs:{href:http://lu.ma/privacy}}}}},{type:list_item,content:{type:paragraph,content:{text:Terms of Service — ,type:text},{text:lu.ma/terms,type:text,marks:{type:link,attrs:{href:http://lu.ma/terms}}},{text: ,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Security — ,type:text},{text:lu.ma/security,type:text,marks:{type:link,attrs:{href:http://lu.ma/security}}}}}},{type:heading,attrs:{level:2},content:{text:Security Questionnaires,type:text}},{type:paragraph,content:{text:We do not fill out any security questionnaires without a Luma Enterprise plan. ,type:text}},{type:paragraph,content:{text:You can reach out to ,type:text},{text:enterprise@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:enterprise@lu.ma}}},{text: if you are interested in Luma Enterprise. ,type:text}}},subtitle:Luma is GDPR compliant. Learn more about our security practices.,title:GDPR / Security,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}},{api_id:helpart-NuEiRv5tlqYjavS,featured_position:999999999,content_mirror:{type:doc,content:{type:video_vimeo,attrs:{title:Enabling or Disabling Notifications and Reminders,width:426,height:240,vimeo_id:966493545,description:,thumbnail_url:https://i.vimeocdn.com/video/1879447843-8967ec64bce0e0f153c2b5ba6c83d4538e342e6602a0ec5ae5996370ae1fe125-d_295x166,thumbnail_width:295,duration_seconds:40,thumbnail_height:166}},{type:paragraph,content:{type:hard_break},{text:Managing your notifications and reminders on Luma is straightforward. Follow these simple steps to customize your preferences.,type:text}},{type:heading,attrs:{level:2},content:{text:Navigate to Preferences,type:text}},{type:paragraph,content:{text:Quick link to our Preferences tab: ,type:text},{text:https://lu.ma/settings/preferences,type:text,marks:{type:link,attrs:{href:https://lu.ma/settings/preferences}}}},{type:paragraph,content:{text:Navigating to the Luma website, then log in your account.,type:text}},{type:paragraph,content:{text:Once logged in, locate your profile icon in the top-right corner of the screen. Click on it to reveal a dropdown menu. From this menu, select “,type:text},{text:Settings,type:text,marks:{type:bold}},{text:.”,type:text}},{type:paragraph,content:{text:Click on the “,type:text},{text:Preferences,type:text,marks:{type:bold}},{text:” tab to proceed.,type:text},{type:hard_break}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/lk/854cb649-6fd2-40d7-b5bc-e0e45998d1a9,title:null,width:1888,height:1189,image_id:local-upload-blob:https://lu.ma/087ff6a5-31f7-42b4-a892-c4d9f80b1f89,mime_type:null,uploaded_at:2024-06-22T14:49:52.597+07:00,is_uploading:false,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Change Notification Settings,type:text}},{type:paragraph,content:{text:Scroll down to find the “,type:text},{text:Notifications \u0026 Reminders,type:text,marks:{type:bold}},{text:” section.,type:text}},{type:paragraph,content:{text:To disable or enable a specific notification or reminder, simply check or uncheck the box next to it. Options include:,type:text}},{type:paragraph,content:{text:• Email Reminders,type:text}},{type:paragraph,content:{text:• SMS Reminders,type:text}},{type:paragraph,content:{text:• New Sessions,type:text}},{type:paragraph,content:{text:• Event Posts,type:text}},{type:paragraph,content:{text:• Feedback Requests,type:text}},{type:paragraph,content:{text:• Feedback Responses,type:text}},{type:paragraph,content:{text:• New Guest Registered,type:text}},{type:paragraph,content:{text:• New Subscriber,type:text}},{type:paragraph,content:{text:• Event Submission,type:text}},{type:paragraph,content:{text:• Marketing Emails,type:text}},{type:paragraph,content:{text:Changes are saved automatically.,type:text}},{type:paragraph,content:{text:Note: We have not yet supported disabling specific notifications on our Luma iOS App. Changes made through the web browser will apply also for Luma iOS App.,type:text}}},subtitle:Learn how to manage your notifications and reminders on Luma,title:Disabling or Enabling Notifications and Reminders,tags:{api_id:tag-Bl4Oy1ko8YMia1F,name:FAQ,color:purple}}},{color:red,name:Integrations,pages:{api_id:helpart-sGi8hj5CaMnMQWi,featured_position:2,content_mirror:{type:doc,content:{type:paragraph,content:{text:To embed checkout / registration, go to the manage page of an event and navigate to the More tab. Youll find the \Embed Registration Button\ with a code snippet.,type:text}},{type:paragraph,content:{text:Copy the code snippet and paste it into your website, and congrats — you have added the Luma checkout widget to your website! 🎉,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/7u/7212d012-8f9e-4feb-b03a-982fe58de5c0,title:null,width:1676,height:1468,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Test It Out,type:text,marks:{type:bold}}},{type:paragraph,content:{text:The ,type:text},{text:Register for Event,type:text,marks:{type:bold}},{text: button on the manage page gives you a preview of how embedded checkout works. click on it to see what the widget looks like.,type:text}},{type:paragraph,content:{text:You can see more examples in this ,type:text},{text:Github Repo,type:text,marks:{type:link,attrs:{href:https://github.com/luma-team/examples}}},{text: and ,type:text},{text:this demo website,type:text,marks:{type:link,attrs:{href:https://luma-embed-examples.vercel.app/}}},{text:.,type:text}}},subtitle:When your customers click on the embedded button, we will show a checkout / registration pop-up.,title:Embed our Checkout / Registration Button on Your Website,tags:{api_id:tag-eoRKFxTeWdk5FMt,name:Integrations,color:red}},{api_id:helpart-6hPoECVYQUrYgHI,featured_position:2021,content_mirror:{type:doc,content:{type:paragraph,content:{text:Our Zapier Integration allows you to trigger Zaps when different events happen on your Luma event or community.,type:text}},{type:heading,attrs:{level:2},content:{text:Step 1 — Get Your API Key,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Your API key will be specific to a calendar that you are creating events on. To find the API key:,type:text}},{type:ordered_list,attrs:{start:1},content:{type:list_item,content:{type:paragraph,content:{text:Visit the ,type:text},{text:Calendars Home,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}},{text: and choose the calendar you are interested in,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Go to Settings → Options,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Find the API Keys section,type:text}}}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/8z/39434f8c-2a26-4699-9a62-0483db5935a5,title:null,width:1658,height:2002,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Step 2 — Install Zapier App,type:text,marks:{type:bold}}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/7i/024136f2-297f-4984-b0e6-c539efa3c24b,title:null,width:2512,height:626,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:Find the Zapier App here: ,type:text},{text:https://zapier.com/apps/luma/integrations,type:text,marks:{type:link,attrs:{href:https://zapier.com/apps/luma/integrations}}}},{type:heading,attrs:{level:2},content:{text:Step 3 — Set Up Zap,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can trigger a Zap when any of the following happen:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Events,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Event Guest Updated,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:This is triggered when someone registers for your event, accepts an invitation, or joins the event. You can use this to track registrations or event attendance.,type:text}}}}},{type:list_item,content:{type:paragraph,content:{text:Event Created,type:text}}}}},{type:list_item,content:{type:paragraph,content:{text:Audience / Subscribers,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Audience Member Updated,type:text}}}}}},{type:paragraph}},subtitle:Use our Zapier integration to sync your event data with our tools you use: AirTable, Google Sheets, Mailchimp, and more,title:Set up a Zapier Integration,tags:{api_id:tag-eoRKFxTeWdk5FMt,name:Integrations,color:red}}},{color:yellow,name:Helpful Tips,pages:{api_id:helpart-Tw96XGEadRNtkSi,featured_position:125,content_mirror:{type:doc,content:{type:paragraph,content:{text:From fitness sessions to online classes to paid communities, Luma gives communities space to find upcoming events, meet people, and access shared resources. Here are some examples of hosts bringing communities together using Luma:,type:text}},{type:heading,attrs:{level:2},content:{text:Brands,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Alo Yoga,type:text,marks:{type:link,attrs:{href:https://lu.ma/alo/events}},{type:bold}}},{type:paragraph,content:{text:The celeb-approved yoga wear brand, offers free community events globally to spread mindfulness.,type:text}},{type:paragraph,content:{text:Notion,type:text,marks:{type:link,attrs:{href:https://notion.so/community}},{type:bold}}},{type:paragraph,content:{text:Notion uses Luma for their ambassador program. Notion ambassadors meet, learn, and organize online events.,type:text}},{type:heading,attrs:{level:2},content:{text:Courses,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Ship 30 for 30,type:text,marks:{type:link,attrs:{href:https://www.ship30for30.com/}},{type:bold}}},{type:paragraph,content:{text:This cohort-based community, teaches the fundamentals of writing in a 30-day course with 500+ other writers.,type:text}},{type:paragraph,content:{text:Anand Iyer,type:text,marks:{type:link,attrs:{href:https://lu.ma/defimasterclass}},{type:bold}}},{type:paragraph,content:{text:Visiting Partner at Pear Ventures, pre-seed and seed firm is teaching courses on decentralized finance (DeFi) investments.,type:text}},{type:paragraph,content:{text:Tara Schuster,type:text,marks:{type:link,attrs:{href:https://lu.ma/u/usr-4rTk16nvH8S9sdk/events?past1}},{type:bold}}},{type:paragraph,content:{text:Comedy Central alum and ,type:text},{text:Buy Yourself the F*cking Lilies,type:text,marks:{type:link,attrs:{href:https://www.amazon.com/dp/B07RZGK2XW/refdp-kindle-redirect?_encodingUTF8\u0026btkr1}},{type:italic}},{text: ,type:text,marks:{type:italic}},{text:author, is offering her workshops series on the power of journaling.,type:text}},{type:heading,attrs:{level:2},content:{text:Higher Education,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Leap,type:text,marks:{type:link,attrs:{href:https://lu.ma/u/usr-UsBFwf0aq9DbKXr}},{type:bold}},{text: ,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Leap Finance, a one-stop destination for Indian students to fund their overseas education, is offering their series on college tips,type:text}},{type:paragraph,content:{text:ScholarMe,type:text,marks:{type:link,attrs:{href:https://lu.ma/u/usr-PxSjvF6srwlbeAF}},{type:bold}}},{type:paragraph,content:{text:Helping 100,000+ students to fund their college tuition by simplifying the application process for scholarships, ScholarMe is also offering webinars to showcase additional,type:text}},{type:heading,attrs:{level:2},content:{text:Professional Development,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Audience and Income,type:text,marks:{type:link,attrs:{href:https://audienceandincome.co/}},{type:bold}},{text: ,type:text,marks:{type:bold}}},{type:paragraph,content:{text:A private community of 315+ LinkedIn professionals use Luma to connect and build their skills to create online income.,type:text}},{type:paragraph,content:{text:First Round Angel Track,type:text,marks:{type:link,attrs:{href:https://angeltrack.firstround.com/}},{type:bold}},{text: — ,type:text,marks:{type:bold}},{text:Link,type:text,marks:{type:link,attrs:{href:https://angeltrack.firstround.com/}},{type:bold}}},{type:paragraph,content:{text:A community of investors and founders use Luma to offer early-stage investors space on Luma to meet, connect, and learn.,type:text}},{type:paragraph,content:{text:Lolita Taub,type:text,marks:{type:link,attrs:{href:https://lu.ma/lolitataub}},{type:bold}},{text: ,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Lolita Taub is Corporate Development VP at Catalyte and the Co-Founder and General Partner at The Community Fund where she invests in community-driven companies. Community members connect with Lolita to pitch, connect, and learn.,type:text}},{type:paragraph}},subtitle:Tens of thousands of event hosts use Luma to bring their community together.,title:Case Studies,tags:{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-HpJnnNVkgIHZBXj,featured_position:13,content_mirror:{type:doc,content:{type:heading,attrs:{level:1},content:{text:Content,type:text,marks:{type:bold}}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Headers — You can insert two levels of headers.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Images — Insert buttons from the toolbar, paste images, or drag and drop into the editor. You can resize images once they are inserted.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Video Embeds — Paste in a link from YouTube, Loom or Vimeo and we will embed a video preview that can be played inline.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Buttons — Add a button and customize the link and title.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Attachments — We support PDF attachments. Insert from the toolbar or drag and drop a PDF.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Links — Highlight some text and paste a link and we will automatically linkify the highlighted text.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Bullets and Lists — You can nest bullets and ordered lists.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Keyboard Shortcuts,type:text,marks:{type:bold}}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:⌘ + B,type:text,marks:{type:code}},{text: — Bold,type:text}}},{type:list_item,content:{type:paragraph,content:{text:⌘ + I,type:text,marks:{type:code}},{text: — Italics,type:text}}},{type:list_item,content:{type:paragraph,content:{text:⌘ + U,type:text,marks:{type:code}},{text: — Underline,type:text}}},{type:list_item,content:{type:paragraph,content:{text:⌘ + K,type:text,marks:{type:code}},{text: — Add link,type:text}}}},{type:heading,attrs:{level:2},content:{text:Markdown Shortcuts,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We support several markdown shortcuts to make it easier to create rich texts.,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:*text*,type:text,marks:{type:code}},{text: — Bold the text inside,type:text}}},{type:list_item,content:{type:paragraph,content:{text:/text/,type:text,marks:{type:code}},{text: — Italicize the text inside,type:text}}},{type:list_item,content:{type:paragraph,content:{text:_text_,type:text,marks:{type:code}},{text: — Underline the text inside,type:text}}},{type:list_item,content:{type:paragraph,content:{text:---,type:text,marks:{type:code}},{text: — Insert a divider,type:text}}},{type:list_item,content:{type:paragraph,content:{text:-space,type:text,marks:{type:code}},{text: — Start a bulleted list,type:text}}},{type:list_item,content:{type:paragraph,content:{text:1.space,type:text,marks:{type:code}},{text: — Start an ordered list,type:text}}}},{type:paragraph}},subtitle:Weve built a powerful, easy-to-use rich text editor that you can use for your newsletters, community library, and event descriptions.,title:Rich Text on Luma,tags:{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-Wq1ZG1jM8av2RdP,featured_position:998,content_mirror:{type:doc,content:{type:paragraph,content:{text:We recommend having one Luma account per person. That ensures you can see all of your upcoming events in one place without switching between accounts. ,type:text}},{type:paragraph,content:{text:You can link your Luma accounts in your ,type:text},{text:Luma Settings,type:text,marks:{type:link,attrs:{href:https://lu.ma/settings}}},{text: page.,type:text}},{type:paragraph,content:{text:When you link an additional email, all invites sent to that email will be linked to your primary Luma account.,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/z7/2315279e-db74-4970-905f-b7eab2c5c11d,title:null,width:1370,height:630,mime_type:image/png,resize_width:null}},{type:paragraph,content:{text:If you already have an existing Luma account with an email youd like to link, youll need to log into that account and delete it. Then youll be able to link it. ,type:text}},{type:paragraph,content:{text:We arent able to merge two Luma accounts on the backend. ,type:text}}},subtitle:You can add multiple emails to your Luma account.,title:Merging Luma Accounts,tags:{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-Ag6vHhvuJDnUI1D,featured_position:9999,content_mirror:{type:doc,content:{type:paragraph,content:{text:We have built Luma to be a tool that is both delightful for both hosts and guests.,type:text}},{type:paragraph,content:{text:As part of that mission, we do not support sending cold emails or any emails to someone who has not given you their consent to receive emails. ,type:text}},{type:paragraph,content:{text:If you are buying emails or using a sourcing tool, please do not enter these emails into Luma. ,type:text}},{type:paragraph,content:{text:If you violate this policy, your account will be subject to suspension. If you are on Luma Plus, you will not be refunded for any extra time on your account.,type:text}},{type:paragraph,content:{text:Spam / Bounce Rates,type:text,marks:{type:bold}}},{type:paragraph,content:{text:As part of this policy, we expect that you will be importing valid emails into Luma. ,type:text}},{type:paragraph,content:{text:We expect to seen across all of your emails:,type:text}},{type:ordered_list,attrs:{start:1},content:{type:list_item,content:{type:paragraph,content:{text:A bounce rate of \u003c 3%,type:text}}},{type:list_item,content:{type:paragraph,content:{text:A spam rate of \u003c 0.1%,type:text}}}},{type:paragraph,content:{text:If you go above these numbers, your email sending will be automatically suspended pending further review. ,type:text}}},subtitle:We do not allow emailing people without their consent.,title:Email Consent and Cold Emailing,tags:{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-ztQCzDbcENsryjR,featured_position:999998,content_mirror:{type:doc,content:{type:paragraph,content:{text:Hi! We have a non-profit discount of 40% off of Luma Plus. ,type:text}},{type:paragraph,content:{text:If you are working at a non-profit, please email ,type:text},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}},{text: with a link to your Luma Calendar and a little more information about your organization. ,type:text}},{type:paragraph,content:{text:Thank you!,type:text}}},subtitle:If you are a non-profit, wed like to support you with a discount for Luma Plus.,title:Luma for Non-Profits,tags:{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}},{api_id:helpart-ryUJZ5WQ7DFVWl8,featured_position:9999995,content_mirror:{type:doc,content:{type:paragraph,content:{text:We have ,type:text},{text:explore pages,type:text,marks:{type:link,attrs:{href:http://lu.ma/explore}}},{text: where we can feature your event. This helps drive more traffic to your event and can greatly increase the number of registrations and ticket sales for your event. Weve talked to hosts who have increased registrations and ticket sales over 5x after getting featured on Luma.,type:text}},{type:paragraph,content:{text:If you want your event to be featured, you can submit your event on any of the pages linked to from our ,type:text},{text:explore page,type:text,marks:{type:link,attrs:{href:http://lu.ma/explore}}},{text:. For example, if you want to submit an event to the San Francisco city page, you can use the \Submit Event\ button at the top of the page. ,type:text}},{type:image,attrs:{alt:null,src:https://images.lumacdn.com/editor-images/ja/33a9bf2f-0cb3-4ea7-89d5-231768f0c639,title:null,width:2586,height:2108,mime_type:image/png,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Event Selection,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We arent able to feature all events that are submitted to the explore pages. Here are some guidelines that the Luma curation team uses when choosing which events to feature:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:The event should be in person and in the region of the explore page. That means for the New York explore page we wont accept events that are online or far away from New York City.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should have content that appeals to our audience. If the event is too niche or in a foreign language for the city, that will limit the events appeal. We often accept events related to tech, wellness, nightlife, and more.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should have enough information so that someone not familiar with the host or the event can understand what the event is about and decide to go. This means the hosts should have profiles and the event should have a clear description.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should look good. Please make sure that your event cover photo is a 1:1 image and looks good on the event page. We do not want to accept events where the cover image is cutoff.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:We have a preference for events that are either open to anyone or require payment to join. If your event requires approval, consider converting to a paid ticket so that people can pay to join without waiting for approval.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should already have some traction. We do not regularly accept events that have fewer than 5 guests already registered. You should market to your own community before submitting to the Luma Explore page. We are happy to boost your reach, but we are not going to do all of your marketing for you.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:The event should not link out to another ticketing provider. Its a bad experience for guests to have to register twice for an event — so we require all events to handle all of their ticketing on Luma.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Weekly Newsletter,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We send a weekly newsletter for each city page on Sunday at 6pm. That email will feature around 20 of the upcoming events in that city. ,type:text}},{type:paragraph,content:{text:If your event is approved and showing up on the explore page, it will be eligible for our weekly newsletter.,type:text}},{type:heading,attrs:{level:2},content:{text:Opting Out of Luma Explore,type:text,marks:{type:bold}}},{type:paragraph,content:{text:If your event is included in the Luma Explore but you do not want it to be, you can:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:Update the visibility of your event so that it is not public.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Reach out to us at ,type:text},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}},{text: with a link to your event a request to remove it.,type:text}}}},{type:paragraph}},subtitle:We feature great events to boost their reach.,title:Featuring Your Event on Luma,tags:{api_id:tag-9jPSQYNC8kWMLMz,name:Events,color:orange},{api_id:tag-2qdxKRpU2RJdK7v,name:Helpful Tips,color:yellow}}},{color:barney,name:Security,pages:{api_id:helpart-03MEMI8l9dCweGY,featured_position:132,content_mirror:{type:doc,content:{type:paragraph,content:{text:Two-Factor Authentication allows you to add extra security to your Luma account. With Two-Factor Authentication set up, it will incredibly hard for someone else to sign into your account even if they have your password or email account.,type:text}},{type:paragraph,content:{text:Two-Factor Authentication works by storing a secret code in an authenticator app like ,type:text},{text:1Password,type:text,marks:{type:link,attrs:{href:http://1password.com/}}},{text: or ,type:text},{text:Google Authenticator,type:text,marks:{type:link,attrs:{href:https://apps.apple.com/us/app/google-authenticator/id388497605}}},{text:. When you sign into Luma, youll have to enter in a code from one of those apps before you are fully signed in.,type:text}},{type:heading,attrs:{level:2},content:{text:Setting Up Two-Factor,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can set up Two-Factor Authentication in your ,type:text},{text:Security Tab,type:text,marks:{type:link,attrs:{href:https://lu.ma/studio/settings/security}}},{text:. Youll need to verify your email and set a password before turning on Two-Factor Authentication.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/640160546/8a21363012650f41625d82e1/CleanShot+2022-12-22+at+14.13.30%402x.png,title:null,width:1204,height:501,mime_type:null,resize_width:null}},{type:heading,attrs:{level:2},content:{text:Disabling Two-Factor,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can disable Two-Factor Authentication in your ,type:text},{text:Security Tab,type:text,marks:{type:link,attrs:{href:https://lu.ma/studio/settings/security}}},{text: as well. Youll need to enter in your password to confirm that you have it.,type:text}}},subtitle:Secure your account with Two-Factor Authentication.,title:Two Factor Authentication,tags:{api_id:tag-Gedk9iUyN0Knbe9,name:Security,color:barney}}},{color:red,name:Troubleshooting,pages:{api_id:helpart-oTJyG44cSHNCnKx,featured_position:22,content_mirror:{type:doc,content:{type:paragraph,content:{text:Luma makes sure that your events and home page look great on social media. We generate a beautiful preview image or use your custom image.,type:text}},{type:heading,attrs:{level:2},content:{text:I’m seeing an old image when I share my link,type:text,marks:{type:bold}}},{type:paragraph,content:{text:The Open Graph image is what people see when they share your event on social media or other websites. When creating a Luma event, you can choose a custom image, or Luma will generate one for you with the details of your event.,type:text}},{type:paragraph,content:{text:When your Open Graph image changes, social platforms can take a while to update it on their side, so you may see an outdated image.,type:text}},{type:paragraph,content:{text:On some platforms, you can speed up the process by telling the platform to refresh their cache and grab the new image.,type:text}},{type:paragraph,content:{text:Here’s how to refresh the Open Graph image for your event:,type:text}},{type:heading,attrs:{level:2},content:{text:Facebook,type:text,marks:{type:bold}}},{type:ordered_list,attrs:{start:{start:1}},content:{type:list_item,content:{type:paragraph,content:{text:Go to ,type:text},{text:https://developers.facebook.com/tools/debug,type:text,marks:{type:link,attrs:{href:https://developers.facebook.com/tools/debug}}},{text:.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Paste your event URL into the \Sharing Debugger\ field and click \Debug”.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Telegram,type:text,marks:{type:bold}}},{type:ordered_list,attrs:{start:{start:1}},content:{type:list_item,content:{type:paragraph,content:{text:Add the official Telegram bot ,type:text},{text:@Webpagebot,type:text,marks:{type:code}}}},{type:list_item,content:{type:paragraph,content:{text:Send an ,type:text},{text:/updatepreview,type:text,marks:{type:code}},{text: command to the bot with your event URL.,type:text}}}},{type:heading,attrs:{level:2},content:{text:LinkedIn,type:text,marks:{type:bold}}},{type:ordered_list,attrs:{start:{start:1}},content:{type:list_item,content:{type:paragraph,content:{text:Go to ,type:text},{text:https://www.linkedin.com/post-inspector/,type:text,marks:{type:link,attrs:{href:https://www.linkedin.com/post-inspector/}}},{text:.,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Paste your event URL into the URL field and click “Inspect”.,type:text}}}},{type:heading,attrs:{level:2},content:{text:Twitter, Slack, iMessage, WhatsApp, or any other social platform,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Add ,type:text},{text:?v1,type:text,marks:{type:code}},{text: to the end of your event URL, so ,type:text},{text:lu.ma/mycoolevent,type:text,marks:{type:code}},{text: will become ,type:text},{text:lu.ma/mycoolevent?v1,type:text,marks:{type:code}},{text:. Alternatively, wait 5-10 minutes and check the image again.,type:text}}},subtitle:The social networks may store an old version of the image for your event. You can tell the social networks to use your new image.,title:Social Images,tags:{api_id:tag-0d2ANN6uMLsxHW4,name:Troubleshooting,color:red}},{api_id:helpart-hsMI4Jay4ueiYfM,featured_position:23,content_mirror:{type:doc,content:{type:video_loom,attrs:{title:Troubleshooting Google Calendar Invites,width:2218,height:1663,loom_id:2435675d055d43d8a891c87fe617764b,description:,thumbnail_url:https://cdn.loom.com/sessions/thumbnails/2435675d055d43d8a891c87fe617764b-00001.gif,thumbnail_width:2218,duration_seconds:264.23,thumbnail_height:1663}},{type:paragraph,content:{text:When you register for an event, youll receive a confirmation email with an attached Calendar ICS file. That email should automatically add the event to your calendar (Google Calendar / Outlook).,type:text}},{type:paragraph,content:{text:If you are finding that events are not appearing on your calendar, you can do a few things to debug this:,type:text}},{type:heading,attrs:{level:2},content:{text:,type:text},{text:Hit Yes on a Luma Calendar Invite,type:text,marks:{type:bold}}},{type:paragraph,content:{text:Google has rolled out restrictions to Google Calendar to defend against spam. You can let Google know that you expect to receive emails from Luma by hitting \Yes\ on the calendar invite in GMail.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/745670354/937e23725f0fed7cfd06c7a2/CleanShot+2023-05-19+at+10.42.31.gif,title:null,width:null,height:null,mime_type:null,resize_width:null}},{type:heading,attrs:{level:2},content:{text:,type:text},{text:Update Google Calendar Invite Settings,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can update your ,type:text},{text:Google Calendar Settings,type:text,marks:{type:link,attrs:{href:https://calendar.google.com/calendar/u/0/r/settings?pli1}},{type:underline}},{text: to allow receiving invites from everyone.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/745672231/c6fc59e306c766c6cd09f3a6/CleanShot+2023-05-19+at+10.44.47.gif,title:null,width:null,height:null,mime_type:null,resize_width:null}},{type:heading,attrs:{level:2},content:{text:,type:text},{text:Add ,type:text,marks:{type:bold}},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}},{type:bold}},{text: to your Contacts,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We send all registration confirmation emails from ,type:text},{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}},{text: — you can add this email to your Google Contacts to give Google another sign you expect to receive emails from Luma.,type:text}},{type:paragraph,content:{text:To add someone to your contacts, hover over their name in GMail until a tooltip appears. Then hit the \+\ icon.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/745674503/c7e1d13d0669592e6b063359/CleanShot+2023-05-19+at+10.48.29.gif,title:null,width:null,height:null,mime_type:null,resize_width:null}},{type:heading,attrs:{level:2},content:{text:,type:text},{text:Add Your Personal Calendar to Google Calendar,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can add all of your Luma events to your calendar in one click from your ,type:text},{text:Luma Settings,type:text,marks:{type:link,attrs:{href:https://lu.ma/settings}}},{text: page.,type:text}},{type:paragraph,content:{text:When you add an iCal subscription to Google Calendar, it will appear as a separate calendar and will be updated independently of the emails we send.,type:text}},{type:image,attrs:{alt:null,src:https://downloads.intercomcdn.com/i/o/745675444/e8ff421a1ca4ac88516e1f7d/CleanShot+2023-05-19+at+10.49.49.gif,title:null,width:null,height:null,mime_type:null,resize_width:null}},{type:paragraph}},subtitle:Luma should automatically add your events to your Google Calendar. You can see how that works and see how to troubleshoot it.,title:Troubleshooting Google Calendar Invites,tags:{api_id:tag-0d2ANN6uMLsxHW4,name:Troubleshooting,color:red}},{api_id:helpart-iBf7eK7hA9HGcNf,featured_position:99998,content_mirror:{type:doc,content:{type:paragraph,content:{text:We send millions of emails a month. Some of these emails will have issues. They wont be delivered or will bounce or be marked as spam.,type:text}},{type:heading,attrs:{level:2},content:{text:Delivery Tracking,type:text}},{type:paragraph,content:{text:If we show that an email has been delivered, that means that the email was sent and we received a confirmation from the email provider that the email was accepted.,type:text}},{type:paragraph,content:{text:This does ,type:text},{text:not,type:text,marks:{type:italic}},{text: mean that the email will show up in the recipients inbox. Email providers often have additional filters after this step.,type:text}},{type:heading,attrs:{level:2},content:{text:Open Tracking,type:text}},{type:paragraph,content:{text:For certain emails, we will show you if a guest opens the email. ,type:text}},{type:paragraph,content:{text:We track opens by inserting a small 1x1 image into the email. When the user opens the email, the image is loaded and we mark the email as opened in Luma.,type:text}},{type:paragraph,content:{text:This is not a foolproof system — some email clients will refuse to load images and not mark emails as opened while other email clients will load images before the email is opened.,type:text}},{type:heading,attrs:{level:2},content:{text:FAQ,type:text}},{type:paragraph,content:{text:Guests are not receiving my emails. How can I troubleshoot that?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:You can ask guests to search for emails from the following addresses and to add these as contacts in their address book:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:support@lu.ma,type:text,marks:{type:link,attrs:{href:mailto:support@lu.ma}}}}},{type:list_item,content:{type:paragraph,content:{text:noreply@luma-mail.com,type:text,marks:{type:link,attrs:{href:mailto:noreply@luma-mail.com}}},{text: ,type:text}}}},{type:paragraph,content:{text:With certain emails, you can try resending the email to the guest. ,type:text}},{type:paragraph,content:{text:You can also ask the guest to sign in at ,type:text},{text:lu.ma/signin,type:text,marks:{type:link,attrs:{href:http://lu.ma/signin}}},{text: — if there are issues delivering emails, we will show them how to fix it as part of signing in.,type:text}},{type:paragraph,content:{text:Do you provide click tracking?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We dont provide click tracking. We may add that in the future. ,type:text}},{type:paragraph,content:{text:Do I need to set up DMARC, DKIM or SPF?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:No, we dont send from your domain, so you dont need to worry about setting this up.,type:text}},{type:paragraph,content:{text:Can I send emails from my own domain?,type:text,marks:{type:bold}}},{type:paragraph,content:{text:We may support this in the future as a paid feature, but right now we send all emails from ,type:text},{text:lu.ma,type:text,marks:{type:link,attrs:{href:http://lu.ma}}},{text: and ,type:text},{text:luma-mail.com,type:text,marks:{type:link,attrs:{href:http://luma-mail.com}}},{text: domains.,type:text}}},subtitle:Learn how email tracking works and how to troubleshoot any issues.,title:Email Delivery + Open Troubleshooting,tags:{api_id:tag-0d2ANN6uMLsxHW4,name:Troubleshooting,color:red}},{api_id:helpart-kuKG87s7TgkewzY,featured_position:999999,content_mirror:{type:doc,content:{type:paragraph,content:{text:Some companies use email phishing tools that auto-click on links in received emails. They do this to see if the links are safe to click. ,type:text}},{type:paragraph,content:{text:This can cause issues with Luma because some of the links we send are special links that take an action when clicked. ,type:text}},{type:paragraph,content:{text:For example, if you are invited to host an event, you can one click decline the invite to host the event to remove yourself from the event. If you have an auto-clicker in your email, it will automatically remove you from the event when you click on the email. ,type:text}},{type:paragraph,content:{text:We recommend reaching out to your IT department to see if they have installed any new security or phishing extensions to your email. ,type:text}}},subtitle:Email security extensions can cause issues by auto-clicking links in your Luma emails.,title:Problems with Email Auto-Clickers,tags:{api_id:tag-0d2ANN6uMLsxHW4,name:Troubleshooting,color:red}}},{color:cranberry,name:Luma Plus,pages:{api_id:helpart-9ghAv6HCVFktag2,featured_position:1315,content_mirror:{type:doc,content:{type:paragraph,content:{text:When you create an event on Luma, you can start sharing that link to collect registrations. You can collect unlimited registrations whether you are on the free plan or on the paid plan.,type:text}},{type:paragraph,content:{text:We restrict the number of invites that you are allowed to send out. When you invite someone to your event, Luma will send them an email asking them if they would like to register.,type:text}},{type:paragraph,content:{text:For new accounts, you can send about 25 invites per week, but there are ways where you can increase this limit:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:verify your email address,type:text}}},{type:list_item,content:{type:paragraph,content:{text:link a verified phone number,type:text}}},{type:list_item,content:{type:paragraph,content:{text:send invites / emails that dont go to spam,type:text}}},{type:list_item,content:{type:paragraph,content:{text:chat with us and give us more information about the type of events you are hosting and how you got your email list,type:text}}},{type:list_item,content:{type:paragraph,content:{text:pay for ,type:text},{text:Luma Plus,type:text,marks:{type:link,attrs:{href:https://lu.ma/pricing}}}}}},{type:paragraph,content:{text:You can see how many invites you have remaining ,type:text},{text:on your Luma Plus settings,type:text,marks:{type:link,attrs:{href:https://lu.ma/personal/settings/plus}}},{text:. Your invites reset on a rolling basis — so if you send 20 invites today, they will reset 7 days from today.,type:text}}},subtitle:Different plans allow you to invite more people to your event but you can always have unlimited registrations.,title:Understanding Import and Event Invite Limits,tags:{api_id:tag-Kno5iThR5BtSKGs,name:Luma Plus,color:cranberry}},{api_id:helpart-8DcpSzTy6MflfzU,featured_position:9,content_mirror:{type:doc,content:{type:paragraph,content:{text:You can manage your Luma Plus subscription by:,type:text}},{type:ordered_list,attrs:{start:{start:1}},content:{type:list_item,content:{type:paragraph,content:{text:Open ,type:text},{text:lu.ma/home/calendars,type:text,marks:{type:link,attrs:{href:http://lu.ma/home/calendars}}}}},{type:list_item,content:{type:paragraph,content:{text:Choose the Calendar you have Plus for,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Go to Settings → Luma Plus,type:text}}}},{type:paragraph,content:{text:There you will be able to update your payment method, change your plan, or turn off auto-renewal. ,type:text}},{type:paragraph,content:{text:Note: We are not able to process refunds for Luma Plus but you can cancel at any time. If you cancel, your plan will be active until the current period is over. ,type:text}}},subtitle:You can cancel your Luma Plus at any time for any reason.,title:Cancelling Luma Plus,tags:{api_id:tag-Kno5iThR5BtSKGs,name:Luma Plus,color:cranberry}},{api_id:helpart-v25DyQPYQS74HtR,featured_position:999,content_mirror:{type:doc,content:{type:paragraph,content:{text:With Luma Plus, you can set up a Meta Tracking Pixel to track guest registrations.,type:text}},{type:paragraph,content:{text:We will send the following events to Meta:,type:text}},{type:bullet_list,content:{type:list_item,content:{type:paragraph,content:{text:PageView,type:text,marks:{type:code}}}},{type:list_item,content:{type:paragraph,content:{text:CompleteRegistration,type:text,marks:{type:code}},{text: for free events,type:text}}},{type:list_item,content:{type:paragraph,content:{text:Purchase,type:text,marks:{type:code}},{text: for paid events,type:text}}}},{type:paragraph,content:{text:You need Luma Plus in order to set up the Meta Tracking Pixel. Once your on Luma Plus, you can set it up at Calendar \u003e Settings \u003e Options.,type:text}}},subtitle:Set up a Meta tracking pixel to track event registrations,title:Facebook / Meta Tracking Pixel,tags:{api_id:tag-Kno5iThR5BtSKGs,name:Luma Plus,color:cranberry}}}},__N_SSP:true},page:/,query:{},buildId:e5P_Yx_7p4BKoFOLZaJOY,isFallback:false,isExperimentalCompile:false,gssp:true,appGip:true,scriptLoader:}/script>/body>/html>
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