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Domain > daryldimeo.com
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More information on this domain is in
AlienVault OTX
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DNS Resolutions
Date
IP Address
2025-08-30
3.163.101.31
(
ClassC
)
2026-01-24
3.169.173.71
(
ClassC
)
Port 80
HTTP/1.1 301 Moved PermanentlyServer: CloudFrontDate: Sat, 24 Jan 2026 23:15:27 GMTContent-Type: text/htmlContent-Length: 167Connection: keep-aliveLocation: https://daryldimeo.com/X-Cache: Redirect from cloudfrontVia: 1.1 42eb5dfcc641e959ebaf60f01fc7d582.cloudfront.net (CloudFront)X-Amz-Cf-Pop: HIO52-P4X-Amz-Cf-Id: WbYmndQ335SKYlHQ4otaqFzTg1gxqdn6xOrMrmX8HbIkHkbc0gA7Qw html>head>title>301 Moved Permanently/title>/head>body>center>h1>301 Moved Permanently/h1>/center>hr>center>CloudFront/center>/body>/html>
Port 443
HTTP/1.1 200 OKContent-Type: text/htmlContent-Length: 20125Connection: keep-aliveDate: Sat, 24 Jan 2026 23:15:28 GMTLast-Modified: Wed, 28 May 2025 12:47:55 GMTETag: ffca597b0de12b4d83bf8219253f5b7bServer: AmazonS3X-Cache: Miss from cloudfrontVia: 1.1 3caf9df4ca497afd40efb87f8957a7fa.cloudfront.net (CloudFront)X-Amz-Cf-Pop: HIO52-P4X-Amz-Cf-Id: Jtw1OBARiioRZD5CtIt7eo7_0Tvwbe4Mjsupz6Sg0mRt21S54nNX4Q !DOCTYPE HTML>html> head> title>Daryl DiMeo - CCXP/title> meta charsetutf-8 /> meta nameviewport contentwidthdevice-width, initial-scale1, user-scalableno /> !--if lte IE 8>script srcassets/js/ie/html5shiv.js>/script>!endif--> link relstylesheet hrefassets/css/main.css /> !--if lte IE 9>link relstylesheet hrefassets/css/ie9.css />!endif--> !--if lte IE 8>link relstylesheet hrefassets/css/ie8.css />!endif--> link relicon hrefimages/favi.png typeimage/x-icon/> style> .modal-header{} .modal-head h1{text-align:center;} .social-btn{margin:0 auto;float:none;display:block;width:50%;text-align:center;opacity: 0.2;} .social{width:100%;margin:20px auto;float:left;display:block;} .social li{width:50%;margin:0 auto;display:block;float:left;} .first{float:right;} .form-group ul {height:100px;padding-top:40px;} .form-group ul li{margin:0 auto;float:left;display:block;width:50%;} .header-icons { padding-top: 40px;}.header-images{width:500px;}.hdr-photo{width:150px;}.ma:hover { opacity: 0.7;}.ma-facebook { background: #3B5998; color: white; float:right;}.ma-linkedin { background: #007bb5; color: white; float:left;} /style> /head> body> !-- Wrapper --> div idwrapper> !-- Main --> div idmain> div classinner> !-- Header --> header idheader> strong>A By Example leader who’s passionate about SaaS and working with exemplary, high energy teams to attain success. Skilled at managing relationships and building strong partnerships to ensure that customers realize the value of their investment. /br> /br> Internally, I serve as a customer advocate, ensuring that product features and support are aligned with the needs of the customer. Externally, I’m a professional consultant, product evangelist, driving understanding, usage, and focusing on business outcomes for customers. /strong> !--ul classicons> li>a href# classicon fa-twitter>span classlabel>Twitter/span>/a>/li> li>a href# classicon fa-facebook>span classlabel>Facebook/span>/a>/li> li>a href# classicon fa-snapchat-ghost>span classlabel>Snapchat/span>/a>/li> li>a href# classicon fa-instagram>span classlabel>Instagram/span>/a>/li> li>a href# classicon fa-medium>span classlabel>Medium/span>/a>/li> /ul>--> /header> !-- Banner section idbanner> div classcontent> header> h1>Hi, I’m Editorialbr /> by HTML5 UP/h1> p>A free and fully responsive site template/p> /header> p>Aenean ornare velit lacus, ac varius enim ullamcorper eu. Proin aliquam facilisis ante interdum congue. Integer mollis, nisl amet convallis, porttitor magna ullamcorper, amet egestas mauris. Ut magna finibus nisi nec lacinia. Nam maximus erat id euismod egestas. Pellentesque sapien ac quam. Lorem ipsum dolor sit nullam./p> ul classactions> li>a href# classbutton big>Learn More/a>/li> /ul> /div> span classimage object> img srcimages/pic10.jpg alt /> /span> /section> !-- Section -- section> header classmajor> h2>Proficiencies/h2> /header> div classfeatures> article> span classicon >img srcimages/sent-icon.png classheader-icons alt />/span> div classcontent> h3>Customer/Employee Experience/h3> p>Keen understanding of the direct correlation between the eployee experience and the customer experience. When properly coached and given the necessary tools, Frontline agents(associates) are perfectly positioned to provide substantive feedback on the VOC (Voice Of the Customer).link employee culture to customer outcomes. The rule of congruent experience – the way the company treats their employees overflows to the customers/p> /div> /article> article> span classicon>img srcimages/prod-icon.png classheader-icons alt />/span> div classcontent> h3>Product/h3> p>Successfully launched two desktop/mobile device security products designed for fintech companies. Worked with product team on QA, beta testing, and process development for employee facing proprietary technology built on the Nice CXOne customer communication platform./p> /div> /article> article> span classicon >img srcimages/pulse-icon.png classheader-icons alt />/span> div classcontent> h3>Operations/h3> p>Operationalize customer empathy. hire for customer orientationCustomers dont want your product and all that it entails to source, contract, purchase, implement, manage, support. They want the end result of what your product promises.The best way to link corporate strategy to CX strategy is find ways to align customer needs with corporate vision. This also means aligning the brand promise with your core competencies./p> /div> /article> article> span classicon>img srcimages/bout-icon.png classheader-icons alt />/span> div classcontent> h3>Software Integration/h3> p>Competent in various software integrations through API, SDK, and webhooks. Zendesk administration duties included integrating with Slack, Zapier, Atlassian. Extensive reporting dashboards created through Zendesk Explore allowed department managers a real time view of operations as well as access to recurring email distributions./p> /div> /article> /div> /section>--> !-- Section --> section> header classmajor> h2>Oganizational Architecture & Strategy/h2> /header> div classposts> article>h3>Customer Journey/h3> a href# classimage>img srcimages/custjourney.jpg alt />/a> p>Ensure you see the journey from both the outside-in (Customer view) as well as the Inside-out (Business view) to help spot any potential disconnects/p>p>With different personas, youll usually have different journeys. Theyll also have different emotional reactions, different wow moments, different places where the experience of the journey is good or bad. Even if two personas are taking the same journey./p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Data Triggers/h3> a href# classimage>img srcimages/triggers.jpg alt />/a> p> Identify upsell opportunities or renewal risks early, as well as risks before they escalate. Align the customer’s goals with the product’s value./p> p>Implementing automation using data triggers encourages better customer retention, expansion, and satisfaction.By leveraging timely data insights, SaaS companies can maintain a customer-centric approach, driving engagement and long-term success/p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Personas/h3> a href# classimage>img srcimages/segments.jpg alt />/a> p>Needs-based segmentation is based on differentiated, validated drivers (needs) that customers express for a specific product or service being offered./p>p>Value-based segmentation differentiates customers by their economic value, grouping customers with the same value level into individual segments that can be distinctly targeted./p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Increase Engagement/h3> a href# classimage>img srcimages/custengage.jpg alt />/a> p> Build, Measure, Learn (This loop also shows how vital customer feedback is to building products that truly matter. Take ‘learn’ out of the equation, and you would literally have an unfinished system); /p> p>Gap Analysis (Transform the customers business goals into actual outcomes, and you do this by Identifying where there are any Gaps and build a success plan that aligns with their needs);/p> p>Retention Curve (If you are not retaining customers, that means that you are constantly spending to acquire new ones and not making profits, the retention curve should flatten over time.) /p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Actionable Metrics/h3> a href# classimage>img srcimages/leadinglagging.jpg alt />/a> p>A few rules of thumb to follow when establishing your CX measurement practice:/br>1. Start small. Start with 8-12 metrics that hit on the key interactions and customer outcomes./br>2. Set baselines and establish targets. /br>3. Plan initiatives based on deviation from targets. /br>4. Segment customers. For a deeper understanding, break down metrics by having a dashboard at the customer segment./br>5. Track over time. We see far too many dashboards that represent one static point in time. /br>!--li>Use a mix of internal and external sources to cross-compare what our internal process data indicates versus what customers are actually feeling./li> li>Get executive buy-in. CX is not something that anyone department alone can control. /li>-->/p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Buyer Happiness/h3> a href# classimage>img srcimages/buyer happiness.jpg alt />/a> p> Ensure that managers adoption and engagement metrics are high so that they can push down this knowledgeto their users, effectively increasing the overall Product Health Score. /p> p>Bonding with the customer in a consultant like fashion is key so that they can’t envision success without yourrelationship. We should always be looking for the opportunities to obtain clarity of vision and not be misaligned with thecustomer. /p>p>1:1 human interactions drive meaningful change. /p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> /div> /section> section> header classmajor> h2>Product Support/h2> /header> div classposts> article>h3>Employee Scoring/h3> a href# classimage>img srcimages/agentscorecard.jpg alt />/a> p>When properly coached and given the necessary tools, Frontline agents(associates) are perfectly positioned to provide substantive feedback on the VOC (Voice Of the Customer)./p> p>Link employee culture to customer outcomes. The rule of congruent experience – the way the company treats their employees overflows to the customers!/p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>Product Measurement/h3> a href# classimage>img srcimages/product-health-score.jpg alt />/a> p> Which topics/features does the customer support team address most frequently; particularly, those topics that should be self-service for customers? /p> p>It is vital that the metrics you collect support product goals, and of course product goals should be shared amongst team members. It is therefore crucial to align with other stakeholders (product managers, engineering leads, sales staff) on the most important metrics to consider for a particular product./p> p>More specific measurement metrics: Mean number of key action per user and Mean time between key action per user/p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> article>h3>First Response Resolution/h3> a href# classimage>img srcimages/cust support metrics.jpg alt />/a> p>“67% of customer churn could be avoided if the business resolved the customer’s issue during their first interaction.”/p> p>Considering the various channels that customers have to contactsupport, these interactions should be viewed as “touches” and be very interpersonal. The totalnumbers of “touches” that were completely resolved during the course of the first inbound contact initiatedby the customer (and not reopened) is a first response resolution. /p> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /article> /div> /section> !--section> /section>--> section> !--header classmajor> h2>How can AI help your organization?/h2> /header> div classfeatures> article> div classcontent> p>a href# classimage>img srcimages/Slide10.jpg classheader-images alt />/a>/p> /div> /article> article>div classcontent> p>a href# classimage>img srcimages/Slide5.jpg classheader-images alt />/a>/p> /div> /article> article> div classcontent> p>a href# classimage>img srcimages/voc.jpg classheader-images alt />/a>/p> /div> /article> article> div classcontent> p>a href# classimage>img srcimages/outcomeupsell.jpg classheader-images alt />/a>/p> /div> /article> /div>--> /section> /div> /div> !-- Sidebar --> div idsidebar> div classinner> !-- Search - section idsearch classalt> form methodpost action#> input typetext namequery idquery placeholderSearch /> /form> /section> !-- Section --> section> header classmajor> h2>span stylefont-size: 30px>Daryl DiMeo CCXP/span>/h2> /header> span >img classhdr-photo srcimages/photo.jpg alt>/span> p>strong>Customer Experience/Success Professional./strong>/p> ul classcontact> li classfa-envelope-o>a href#>/a>/li> li classfa-linkedin-square>a hrefhttps://www.linkedin.com/in/daryl-dimeo-ccxp-10b6382/ target_blank>Profile/a>/li> /ul> /section> !-- Menu --> nav idmenu> header classmajor> h2>Portfolio/h2> /header> ul> !--li>a hrefindex.html>Homepage/a>/li>--> li>a href../cxprimer/index.html target_blank>CX Primer/a>/li> !--li>a hrefelements.html target_blank>CS Strategy/a>/li>--> li> span classopener>Additional Projects/span> ul> li>a href../pricing/index.html target_blank>Pricing Calculator/a>/li> !--li>a href../api/api.html target_blank>API Integration/a>/li> li>a href../wine/index.html target_blank>The Art of Wine/a>/li>--> /ul> /li> !--li>a href#>Etiam Dolore/a>/li> li>a href#>Adipiscing/a>/li> li> span classopener>Another Submenu/span> ul> li>a href#>Lorem Dolor/a>/li> li>a href#>Ipsum Adipiscing/a>/li> li>a href#>Tempus Magna/a>/li> li>a href#>Feugiat Veroeros/a>/li> /ul> /li> li>a href#>Maximus Erat/a>/li> li>a href#>Sapien Mauris/a>/li> li>a href#>Amet Lacinia/a>/li>--> /ul> /nav> !-- Section --> section> header classmajor> h2>Proficiencies/h2> /header> div classmini-posts> article> ul> b>CRM/b> li>Salesforce/li> li>Zendesk Administrator/li> li>Zendesk App Developer/li> li>Atlassian - Confluence, Jira/li> li>Natero/li> /ul> ul>b>Data & Reporting/b> li>Looker/li> li>Notion/li> li>Power BI/li> li>CSAT/li> li>NPS/li> /ul> ul>b>Concepts/b> li>Customer Experience, VoC/li> li>KPI/Performance Metrics/li> li>Organizational Architecture/li> li>Customer Onboarding/li> li>Employee Onboarding/li> li>RACI Project Management/li> li>AWS Concepts/li> li>Open AI/li> li>SaaS, PaaS, IaaS/li> li>Software Integration/li> li>ITIL Best Practices/li> li>SSO/SAML Configuration/li> li>MS 365 Admin/li> /ul> /article> !--article> a href# classimage>img srcimages/outcomeupsell.jpg alt />/a> p>/p> /article> article> a href# classimage>img srcimages/onboarding.jpg alt />/a> p>/p> /article> article> a href# classimage>img srcimages/voc.jpg alt />/a> p>/p> /article>--> /div> ul classactions> !--li>a href# classbutton>More/a>/li>--> /ul> /section> !-- Footer --> footer idfooter> /footer> /div> /div> /div> !-- Scripts --> script srcassets/js/jquery.min.js>/script> script srcassets/js/skel.min.js>/script> script srcassets/js/util.js>/script> !--if lte IE 8>script srcassets/js/ie/respond.min.js>/script>!endif--> script srcassets/js/main.js>/script> /body>/html>
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